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How can I complete my bank account verification?

Follow the steps below to complete your bank account verification: Log into your CoinDCX app and tap on [Add Bank Account] from home screen or from the Account Settings option. You can access Account Settings by tapping on the ‘Profile icon’ or your name on the top left corner of the home screen. ​

Knowledge Base Article

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Verification

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What is a Crypto Deposit (CD) and who is eligible?

Crypto Deposit allows you to transfer crypto from another wallet or exchange into your CoinDCX account. All verified users are eligible, except users who fail compliance checks. Additionally, Travel Rule details (like sender information) must be shared and validated before deposits are credited.

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Crypto Deposit & Withdrawal (CDW) & Travel Rule

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How does two-factor authentication (2FA) for Login work?

Go to CoinDCX Login and enter your login credentials. After signing in, open the Google Authenticator app on your mobile device. Enter the 6-digit code from the Google Authenticator app. Click confirm to complete the login. ​ You’re now logged in securely!

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Account Related

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Is the 1% TDS mandatory?

According to the updated Income Tax rules, CoinDCX is required to deduct TDS (Tax Deducted at Source) on relevant orders. But don't worry, this amount can be adjusted or claimed as a refund when you file your Income Tax Return (ITR) for the year.

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TDS for CoinDCX App Users

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If I pay 1% TDS, should I also pay the 30% tax on crypto assets?

Understanding Taxes on Crypto Asset Sales in India: ​ 30% Tax on Crypto Asset Gains: Starting from April 1, 2022, if you sell crypto assets and make a profit, you'll need to pay a 30% tax on the gains. Additionally, there's a 1% TDS (Tax Deducted at Source) imposed by the government, deducted from t

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TDS for CoinDCX App Users

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How can I update a Deposit request created with an Incorrect Amount

If you want to update or edit your deposit details, like transaction amount, transaction ID / UTR / reference number, you can follow these steps on CoinDCX App. Login to your CoinDCX app and click on the profile icon. Go to ‘Available to Invest’. Visit ‘Transactions’ and select the transaction you w

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INR Deposits

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What is Crypto Withdrawal (CW) and who is eligible?

Crypto Withdrawal (CW) lets you transfer your assets from CoinDCX to another wallet or exchange. Only users who have completed KYC and passed Enhanced Due Diligence (EDD) can withdraw crypto.

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Crypto Deposit & Withdrawal (CDW) & Travel Rule

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Why do I see my name as Beneficiary while initiating a Quick Bank Transfer?

Please note that each user is assigned a unique system-generated bank account number. As these bank details are unique for each user, we would request you to not share them with anyone else. All fund transfers that a user initiates are linked to this specific account and are settled against their Co

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Quick Bank Transfer

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Is there any tax or TDS on INR Margin Futures?

There is no TDS applicable while trading in INR-M Futures as all transactions happen in INR and there is no involvement of VDA. Given there is no involvement of VDA, a flat 30% tax on profits doesn’t apply here. Instead, profits are taxed on the income slab.

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INR Margin Futures

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Which Crypto assets are available for Options trading?

You can now trade Options on Bitcoin (BTC), Ethereum (ETH), and Solana (SOL).

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Crypto Options

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Will my theme preference be saved for future logins?

Yes, your selected theme (light or dark) will be saved as your default preference until you change it again.

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CoinDCX Unified App

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How can I re-verify my CoinDCX account?

Here's a simple guide to get it done quickly in 3 Easy Steps: After receiving an email notification from CoinDCX, log in to your account and you will see a pop-up prompt. Click 'Proceed' when prompted to initiate Re-KYC or you can go to account settings.​ ​ That's it! Review & Confirm the accuracy o

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Re-KYC Verification

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How can I enable Crypto Withdrawal (CW) access?

Crypto Withdrawal (CW) Access: ​ CW access follows a stricter model and is granted based on eligibility. If you become eligible, you will see a Call-to-Action (CTA) in the "Portfolio" section of the app. You will need to undergo an Enhanced Due Diligence (EDD) process before gaining access. Once you

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Crypto Withdrawal access

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I am unable to login. What should I do?

If you're having trouble logging in, here are a few things to check: Double-check that you're using the right email address you used to sign up. Please be sure you're entering the correct password. Confirm that you're trying to log in, not sign up. If you're still having problems, feel free to reach

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Login

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How much leverage does CoinDCX offer?

CoinDCX offers up to 20x leverage on Futures contracts for both long and short positions.

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Futures Trading

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How can I create a CoinDCX Web 3 account if I don't have a Google account?

CoinDCX Web 3 account creation currently requires a Google account. If you don't have one, you can easily sign up for a Google account to proceed with creating your CoinDCX Web 3 account.

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Getting Started

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How do I log in to CoinDCX with my Web3 account?

You cannot log into CoinDCX using a Web3 account. However, you can log into Web3 using your CoinDCX account.

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WEB 3 Recovery

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Who handles grievances at CoinDCX?

Grievances are managed by our dedicated Specialists under the supervision of our Grievance Officer, Mr. M. Jain.

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Grievance

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How to transfer funds from SBI Bank app to CoinDCX wallet?

Follow these steps to add funds in your CoinDCX wallet 1. Click ‘Add’ on the homepage of CoinDCX app and then select ‘Add Funds’. ​ ​ ​ ​ 2. Enter the amount you want to transfer to your CoinDCX wallet and proceed. ​ ​​ ​ 3. Choose Net Banking option and click on ‘Continue‘ to proceed adding funds t

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INR Deposit Guide (As per the Bank)

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How to transfer funds from Paytm Bank app to CoinDCX wallet

Follow these steps to add funds in your CoinDCX wallet 1. Click ‘Add’ on the homepage of CoinDCX app and then select ‘Add Funds’. ​ ​ ​ ​ 2. Enter the amount you want to transfer to your CoinDCX wallet and proceed. ​ ​​ ​ 3. Choose Net Banking option and click on ‘Continue‘ to proceed adding funds t

Knowledge Base Article

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INR Deposit Guide (As per the Bank)

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24