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What details are required for Crypto withdrawal verification?

The following details are required to process a Crypto withdrawal transaction: To process your crypto withdrawal, you'll need to provide the following details depending on the type of withdrawal: ​ Self Wallet Withdrawal: Provide a screenshot of the receiving wallet address (from the wallet provider

Knowledge Base Article

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Crypto Withdrawals

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Why is my crypto withdrawal not completed?

Your withdrawal might be delayed for the following reasons: ​ Document Review: Our team is reviewing your submitted documents for compliance. Blockchain Confirmation: Delays can occur due to network congestion or blockchain-related issues.

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Crypto Withdrawals

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How do I add my bank account?

Here's how you can add your bank account in simple steps: Open your CoinDCX app and find the option to [Add Bank Account]. You can do this either from the home screen or by going to Account Settings. Enter your bank account details, including your account number and IFSC code, then click [Proceed].

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Verification

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How do I create a withdrawal password or reset my existing password?

To set up or reset your withdrawal password: Log in to your CoinDCX account and go to Security. Select Withdrawal Password and click Setup. Enter and confirm your new password. Input your CoinDCX account password and submit. Verify the OTP sent to your registered email and authenticate via Google Au

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Crypto Withdrawals

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Why do I have to do KYC Re-verification for my crypto withdrawal transaction?

In order to ensure that we maintain the highest standards of security and regulatory compliance we have introduced additional verification steps for secure crypto withdrawal transactions. There are 2 reasons why a user needs to undergo KYC re-verification: 1. You have requested access to Crypto With

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Crypto Withdrawals

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How to transfer funds from Union Bank of India app to CoinDCX wallet?

Follow these steps to add funds in your CoinDCX wallet 1. Click ‘Add’ on the homepage of CoinDCX app and then select ‘Add Funds’. ​ ​ ​ ​ 2. Enter the amount you want to transfer to your CoinDCX wallet and proceed. ​ ​​ ​ 3. Choose Net Banking option and click on ‘Continue‘ to proceed adding funds t

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INR Deposit Guide (As per the Bank)

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How to transfer funds from AXIS Bank app to CoinDCX wallet?

Follow these steps to add funds in your CoinDCX wallet 1. Click ‘Add’ on the homepage of CoinDCX app and then select ‘Add Funds’. ​ ​ ​ ​ 2. Enter the amount you want to transfer to your CoinDCX wallet and proceed. ​ ​​ ​ 3. Choose Net Banking option and click on ‘Continue‘ to proceed adding funds t

Knowledge Base Article

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INR Deposit Guide (As per the Bank)

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Why do I need to undergo KYC Re-verification for my crypto deposit?

We understand that going through KYC re-verification can seem like an extra step, but it’s an important measure to ensure the security and regulatory compliance of your transactions. Here’s why you might need to complete the process: Request for crypto withdrawal access: If you’ve requested access t

Knowledge Base Article

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Crypto Deposits

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How is crypto profit and loss calculated?

To track your crypto profit and loss on the CoinDCX App, watch this video where in details we explain the P&L Feature, FIFO method and much more. ​

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Portfolio Value

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Why is it important to submit documentation for Crypto withdrawal?

As per FIU guidelines, we maintain detailed records for every Crypto withdrawal transaction. This ensures compliance with Anti-Money Laundering/Combating the Financing of Terrorism (AML/CFT) standards.

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Crypto Withdrawals

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Why do I need to complete Enhanced Due Diligence (EDD) for Crypto Withdrawal (CW) access?

Enhanced Due Diligence (EDD) is required to ensure compliance with regulatory standards and to minimize risks related to fraud or illicit activity. This process helps us maintain a secure and compliant ecosystem for all users.

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Crypto Withdrawal access

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Where can I see my TDS deductions?

Before you sell a crypto asset, it's important to check the TDS (Tax Deducted at Source) deductions. Here's how you can do it easily: Click on the (i) button on the SELL ORDER screen. This will show you the TDS deductions related to your sell order. To get a clear view of your TDS deductions for eac

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TDS for CoinDCX App Users

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How can I add an address as a ‘Trusted Address’?

Follow the steps below to add new addresses to your CoinDCX account: Step 1: Login to your CoinDCX account at https://coindcx.com/​ Step 2: Click on Security from the drop-down on your Profile button. ​​ Step 3: The Security page will open and you must click on the Manage button for Address Manageme

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Account Related

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Can I adjust my margin or leverage once I have taken a Futures position?

To make changes to the margin and leverage, simply click on the 'Adjust Leverage' button. The leverage can be adjusted by either adding or removing margin, within the maximum or minimum limits set by CoinDCX. ​ If you want to increase the leverage, you need to remove margin. On the other hand, if yo

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Futures Trading

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What are Trade-only Tokens?

Trade-only tokens are those tokens that are available to trade on different markets on Spot and Margin but their wallets are disabled. This means users will not be able to withdraw these tokens directly but they will be able to trade these tokens on their available pairs.

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Trading Related Queries

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How much time does it take for INR withdrawal to be completed?

​ IMPS (amount less than 5L) Your account will be credited instantaneously. Some deposits may take longer to reflect than others, based on several factors, so it may take up to 72 working hours from the transaction date for the money to appear in your account depending on how quickly your bank proce

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INR Withdrawals

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Why is my withdrawal pending?

​ IMPS (amount less than 5L) Your account will be credited instantaneously. Some deposits may take longer to reflect than others, based on several factors, so it may take up to 72 working hours from the transaction date for the money to appear in your account depending on how quickly your bank proce

Knowledge Base Article

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INR Withdrawals

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How to Deposit Crypto on CoinDCX App?

Follow these steps to deposit crypto on the CoinDCX app: ​ Log in to the CoinDCX app and tap on ‘Deposit’. Go to the Funds page and select the desired crypto asset. View the deposit QR code and wallet address. Choose the correct network to avoid losing tokens. Initiate the deposit process and wait f

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Crypto Deposits

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How to access the CoinDCX account of someone who has passed away?

If you're the nominee and need to claim the funds from the CoinDCX account of a loved one who has passed away, please reach out to our support team through chat . This will help facilitate the process of accessing the account and handling any necessary arrangements.

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Update Profile Details

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What happens to the proceedings if the nominee dies after the account holder but before the money is paid by CoinDCX?

In the unfortunate event that the nominee passes away after the account holder but before CoinDCX processes the payment, the money will be paid to the heirs or legal representatives of the nominee. We understand the sensitivity of such situations and assure you that we will work with the utmost care

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Nomination

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24