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Can I re-enable my account after disabling it?

Yes. You can re-enable your account at any time by logging in to the CoinDCX App and completing the required verification process. Depending on your account, this may include: Email OTP verificationMobile OTP verificationKYC revalidation (if applicable) Once the verification is successful, you'll re

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Disable Account

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What happens if I lose access to my Google account?

If you lose access to your linked Google account, you can recover your Web3 Wallet using your Recovery File. The Recovery File is typically named: coindcx_do_not_delete_backup_1234.txt. Make sure you save this file in one or more secure locations. Without it, you may permanently lose access to your

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Web3 Wallet & Recovery

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What is a Web3 Wallet?

A Web3 Wallet is a digital wallet where your Web3 assets are securely stored. It allows you to view and manage the cryptocurrencies you hold in Web3. You can also use your Web3 Wallet to download and save your Recovery File, which helps you regain access to your wallet if needed.

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Web3 Wallet & Recovery

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Can I add or manage indicators on the chart?

You can search and add indicators like Moving Averages, RSI, MACD, and more from the top toolbar. You can add multiple indicators to the charts, which can help you adjust the settings or appearance. ​ ​

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Charts & Indicators

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What is External Wallet Transfer?

External Wallet Transfer allows eligible users to transfer supported delisted tokens from their CoinDCX account to their own private wallet. This feature will be available only for eligible users and eligible delisted tokens. All transfer requests are subject to the applicable verification, complian

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External Wallet Transfer

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Can I still transfer funds between wallets manually?

Yes.The existing manual wallet transfer functionality remains available and can be used anytime.

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Unified Wallet

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What is the Crypto Investor Protection Fund (CIPF)?

The CIPF is a dedicated safety reserve to protect users in case of unforeseen incidents. Similar to the investor protection funds in equity markets, it exists to provide a safety net for customers.

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Trust & Transparency Centre

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How can a Master Account view and manage funds of a Sub-Account?

Log in to the CoinDCX website: https://coindcx.com/ Click the Profile icon in the top-right corner.Select Sub-Accounts.Go to the Funds section. The Master Account can: Use Transfer In to deposit funds to the Sub-Account.Use Transfer Out to withdraw funds from the Sub-Account.View the Sub-Account's B

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Managing Sub-Accounts

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I'm seeing a "Something went wrong" error while withdrawing INR.

A "Something went wrong" error may occur due to: An unstable internet connection.An outdated CoinDCX App.Outdated Google Chrome or Android System WebView (Android devices).VPNs or content blockers.Browser compatibility issues. Try the troubleshooting steps below: Switch between Wi-Fi and mobile data

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Unable to Withdraw INR

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Which account changes trigger the 24-hour cooling period?

A 24-hour cooling period is applied after any of the following account changes: Enabling or changing your 2-Factor Authentication (2FA) method (SMS or Authenticator App)Changing your registered mobile numberChanging your email IDUpdating your registered bank accountMobile number swapLogging in using

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Unable to Withdraw INR

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Can I add my business or enterprise bank account?

Yes, if you're using an Enterprise account. The bank account must: Be a Current AccountBe registered in the name of the business or enterprise Personal savings accounts cannot be used for Enterprise accounts.

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Verify Bank Account Using Bank Details

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How can I track my earnings?

You can track your earnings directly in the CoinDCX App:Earn → Overview. Here, you can view: Total earnings. Active Earn positions. Token-wise earnings and performance.

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Simple Earn

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How does the Bank account verification process through UPI work?

The process is simple: ​ Choose your preferred UPI app from the list (e.g., PhonePe, GPay, Paytm). You will be redirected to that app to pay ₹1. Once the payment is successful, we automatically detect your Bank Account Number, IFSC, and Name. If the name matches your PAN-Identity Documents (Aadhar O

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Verify Bank Account Using UPI

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What can I do using Webhook?

A webhook allows access to: Place Limit OrdersPlace Market Orders

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Permissions & Access

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How do I disable content blockers?

If content blockers are enabled on your device, they may prevent the INR Withdrawal page from loading correctly. On iPhone (iOS) Go to: Settings → Screen Time → Content & Privacy Restrictions → Content Restrictions → App Store, Media, Web & Games → Web Content → Unrestricted On Android Disable conte

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Unable to Withdraw INR

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What mobile devices does CoinDCX support?

Download the CoinDCX app on Android or iOS from trusted sources only. ​ Important: Always avoid scammers and refer to official sources for downloading.

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Sign Up: Creating Your CoinDCX Account

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Why am I seeing "PAN already registered"?

This message indicates that the PAN card you've entered is already linked to an existing CoinDCX account. As per CoinDCX policy, only one account can be created per PAN card. ​ Try logging in using your registered email address.If you've forgotten your password, tap Forgot Password on the login scre

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Sign Up: Creating Your CoinDCX Account

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Why am I not receiving the OTP?

If you haven't received the OTP: ​ Ensure your mobile network is active.Check if your number can receive SMS.Wait a few minutes before requesting another OTP.Verify that you've entered the correct mobile number.​ If you still don't receive the OTP, reach out to our support team through chat for assi

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Sign Up: Creating Your CoinDCX Account

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How can I save an Indicator Template?

You can save your preferred indicator setup by following these steps: Apply one or more indicators on the chart Modify the indicator settings (inputs, styles) as needed Click on “Indicator Template” (next to the Indicators option) Enter a template name (Optional) Select: Remember Symbol Remember Tim

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Indicator Template

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What happens if I try to change the amount from ₹1 to something else?

The verification will fail. If you change the amount, the system will show an error message: "Reverse Penny Drop failed due to changed amount, Please retry with 1 Rupee." You must pay exactly ₹1.

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Verify Bank Account Using UPI

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24