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What happens if I don't undergo Re-KYC?

In accordance with the latest guidelines from the Financial Intelligence Unit - India, failure to complete the verification within the provided 30-day timeframe after receiving the Re-KYC email may result in CoinDCX taking action on your account. ​ To continue enjoying uninterrupted access for tradi

Knowledge Base Article

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Re-KYC Verification

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Can I deposit crypto from an external wallet to CoinDCX Web 3?

No, direct deposits into the CoinDCX Web 3 from external wallets are not permitted due to AML regulations. You risk losing your funds if you do this.

Knowledge Base Article

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Transfer

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How do I know if I’m eligible for Crypto Withdrawal?

You can check your Crypto Withdrawal (CW) eligibility in the Portfolio section of your account. If eligible, a dedicated CTA (Call-to-Action) will appear, guiding you through the process. CW access is being rolled out gradually, and more users will become eligible over time. Stay tuned for updates a

Knowledge Base Article

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Crypto Withdrawal access

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How to complete the KYC Re-verification for successful crypto deposit?

Hi there! To complete your KYC re-verification and enable your crypto deposits, just follow these simple steps: ​ Check your email: Look for an email with the subject line "Important: Complete KYC Reverification" from [email protected]. Prepare your documents: Have the required documents ready (e.

Knowledge Base Article

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Crypto Deposits

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Why do I have to do KYC Re-verification for my crypto withdrawal transaction?

In order to ensure that we maintain the highest standards of security and regulatory compliance we have introduced additional verification steps for secure crypto withdrawal transactions. There are 2 reasons why a user needs to undergo KYC re-verification: 1. You have requested access to Crypto With

Knowledge Base Article

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Crypto Withdrawals

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Why can't I register Paytm banks with CoinDCX?

Currently, Paytm bank accounts cannot be added for deposits on the CoinDCX platform due to recent Government regulations on Paytm Bank. We recommend updating another bank account (under your name) to your CoinDCX account. Refer to this FAQ on how to change bank accounts. ​ We strive to offer a secur

Knowledge Base Article

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Verification

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Why am I being asked to confirm remitter or beneficiary details?

These details ensure that both sides of a crypto transfer are legitimate and compliant. This also protects your funds and keeps the platform secure.

Knowledge Base Article

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Crypto Deposit & Withdrawal (CDW) & Travel Rule

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How can I escalate a concern or grievance with CoinDCX?

To escalate a concern, please ensure you have an existing Chat or Email ticket ID (Mandatory). If you already have a ticket ID, please email us at ([email protected]) and include your ticket ID, contact number, and relevant screenshots. This will help our team resolve the issue more efficiently.

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Grievance

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How can I change my registered mobile number?

If you'd like to update the mobile number linked to your CoinDCX account, we're here to assist you through ​chat​ ​​ ​Go to the help and support page and click on the chat with us option. Click on Sign up and Login and select the Change your Phone Number option. Click on Change Phone Number again. E

Knowledge Base Article

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Update Profile Details

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Can I have multiple accounts on CoinDCX?

​No, you can only create one account with your registered email and mobile number. If you're interested in Sub-Accounts, you can learn more here: What are Sub-Accounts on CoinDCX Pro?

Knowledge Base Article

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Create an Account

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I've lost access to Google Authenticator. How can I switch to mobile SMS for verification?

Log in to your CoinDCX app using your email and password. Go to the Google Authenticator page in the app and select "Switch to SMS." Click "Continue" to move forward. Enter the OTP (One-Time Password) sent to your registered email and mobile number. Once verified, your security will be switched to S

Knowledge Base Article

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Login

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Can I transfer funds from CoinDCX Web 3 to another wallet or exchange?

To ensure compliance with FIU regulations and uphold Anti-Money Laundering (AML) guidelines, CoinDCX Web 3 does not support withdrawals of crypto tokens to external wallets or exchanges.

Knowledge Base Article

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Transfer

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Are there referral points for CoinDCX Web3?

CoinDCX doesn't offer a referral program for CoinDCX Web3 at the moment. Watch this space for more.

Knowledge Base Article

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Okto Points

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How to create a Deposit Request?

Please follow the steps below to raise a deposit request: Login to your CoinDCX app and click on the ‘Profile icon’. ​ Click on 'Available to Invest'. Enter the amount that you have deposited and continue. Click the Net Banking (IMPS/NEFT) option. Enter the transaction ID generated from the bank aft

Knowledge Base Article

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INR Deposits

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How do I log in to CoinDCX with my Web3 account?

You cannot log into CoinDCX using a Web3 account. However, you can log into Web3 using your CoinDCX account.

Knowledge Base Article

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WEB 3 Recovery

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Can I adjust my margin or leverage once I have taken a Futures position?

To make changes to the margin and leverage, simply click on the 'Adjust Leverage' button. The leverage can be adjusted by either adding or removing margin, within the maximum or minimum limits set by CoinDCX. ​ If you want to increase the leverage, you need to remove margin. On the other hand, if yo

Knowledge Base Article

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Futures Trading

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Will my future crypto deposits be processed?

No, future crypto deposits will not be processed. Please ensure you do not initiate any new deposits, as they will not be credited to your account.

Knowledge Base Article

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Crypto Deposit/Withdrawal Access Restriction

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Why is INR deposit blocked while giving access to Crypto withdrawals?

Due to regulatory uncertainties, our banking partners restrict simultaneous access to INR deposits and Crypto withdrawals. Crypto withdrawals are considered high-risk by financial institutions. We are committed to keeping you informed as the situation evolves with regulatory clarity.

Knowledge Base Article

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Crypto Withdrawals

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Am I eligible for NetBanking?

NetBanking option is currently available for the below listed banks only. Since the deposit option is supported by a list of limited banks, please do not raise a support ticket for the same. We would suggest you kindly use another deposit option. Supported Bank List:Bank of IndiaBank of MaharashtraC

Knowledge Base Article

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Net Banking - Deposit Method

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How to transfer funds using Fast Bank Transfer (IMPS)?

To add funds in your CoinDCX wallet using the Fast Bank Transfer - IMPS option, watch this video for a quick walkthrough. Please note: This account number is unique for each user and is valid only for fund transfer/deposit against CoinDCX wallet. Follow the process below for a step-by-step guide to

Knowledge Base Article

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Quick Bank Transfer

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24