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HS
My account is blocked. How do I retrieve it?

If you discover that your account is blocked, kindly reach out to our support team through chat for assistance. They'll be happy to help!

Knowledge Base Article

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Login

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I forgot my registered mobile number. What should I do?

If you'd like to update the mobile number linked to your CoinDCX account, we're here to assist you through ​chat​ ​​ ​Go to the help and support page and click on the chat with us option. Click on Sign up and Login and select the Update Phone Number option. Click on Update Phone Number again. Enter

Knowledge Base Article

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Update Profile Details

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Which blockchain networks/chains are supported for transferring funds from Web3 to CoinDCX?

Currently, we support these following chains for transferring funds from Web3 to CoinDCX. We will be adding more chains going forward: Arbitrum Base BSC Polygon Solana ​ ​ We’re countiniously expanding our support and will be adding more chains in the future.

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Transfer

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Can an NRI be a nominee?

Certainly! Absolutely, an Non-Resident Indian (NRI) can be nominated, taking into account the current regulations in effect at any given time.

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Nomination

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Why is my withdrawal pending?

​ IMPS (amount less than 5L) Your account will be credited instantaneously. Some deposits may take longer to reflect than others, based on several factors, so it may take up to 72 working hours from the transaction date for the money to appear in your account depending on how quickly your bank proce

Knowledge Base Article

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INR Withdrawals

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From which exchanges can I deposit Crypto?

Cryptocurrencies can be deposited from centralized and verified exchanges. Note: Deposits from gambling, gaming, or pornography websites are not accepted.

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Crypto Deposits

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How to transfer funds from IDFC First Bank app to CoinDCX wallet?

Follow these steps to add funds in your CoinDCX wallet 1. Click ‘Add’ on the homepage of CoinDCX app and then select ‘Add Funds’. ​ ​ ​ ​ 2. Enter the amount you want to transfer to your CoinDCX wallet and proceed. ​ ​​ ​ 3. Choose Net Banking option and click on ‘Continue‘ to proceed adding funds t

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INR Deposit Guide (As per the Bank)

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How do I start trading in INR Margin Futures?

To trade in INR-M Futures: ​ Transfer INR from your INR wallet to your Futures wallet. Select the INR margin tab. Input the price and order size. Margin will be shown in INR Tap on Long/Short

Knowledge Base Article

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INR Margin Futures

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Can I set TP/SL values on the order form for all types of orders?

Currently, you can set TPSL values for the market and limit orders.

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TP/SL Feature

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What is a Short Position?

In this position, funds (that the trader doesn’t own) are sold first and then bought at a later time. So when you open a short position, the exchange sells the crypto on your behalf and you owe the quantity of crypto involved in the trade, to the exchange. At a later point, you return this obligatio

Knowledge Base Article

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Margin Trading

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KYC rejection reason is not clear. What should I do?

1. KYC rejected due to BAV name mismatch We regret to inform you that your KYC was rejected as your name did not match with the bank documents provided. Kindly upload the document for (Registered user) so we can verify the details again. 2. KYC is rejected due to incorrect documents We regret to inf

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Pending/Rejected/Fail Status

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Where can I change my personal details?

If you need to update your personal information such as your name, mobile number, or email address on your CoinDCX account, we're here to help! Just reach out to our support team through the chat option. ​ Don't forget to attach a selfie while holding your PAN card for verification. Please ensure th

Knowledge Base Article

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Update Profile Details

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Will CoinDCX issue any statements/certificates for the 1% TDS deducted?

We will issue the TDS certificate (16A) within 90 days of the closure of the financial quarter. The financial quarters are as follows [April - May - June | July- Aug- Sep | Oct- Nov- Dec | Jan- Feb - March]. This will be sent to all users via email communication with the subject line - “CoinDCX - [F

Knowledge Base Article

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TDS for CoinDCX App Users

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Why do I need to complete Enhanced Due Diligence (EDD) for Crypto Withdrawal (CW) access?

Enhanced Due Diligence (EDD) is required to ensure compliance with regulatory standards and to minimize risks related to fraud or illicit activity. This process helps us maintain a secure and compliant ecosystem for all users.

Knowledge Base Article

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Crypto Withdrawal access

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How long does it take to enable Crypto Withdrawal after applying?

The EDD process and manual review typically take 3-5 business days. Delays may occur if additional verification is required.

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Crypto Withdrawal access

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How can I enable Crypto Withdrawal (CW) access?

Crypto Withdrawal (CW) Access: ​ CW access follows a stricter model and is granted based on eligibility. If you become eligible, you will see a Call-to-Action (CTA) in the "Portfolio" section of the app. You will need to undergo an Enhanced Due Diligence (EDD) process before gaining access. Once you

Knowledge Base Article

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Crypto Withdrawal access

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What if I do not trade in BTC? Will that volume not be counted?

Definitely it will get added to your cumulative volume. We want all our Bitcoin and altcoin traders to benefit from the new fee tiering structure. All the BTC volume will be determined by the price at which that order got fulfilled. This volume will then be added to your 45-day cumulative trading vo

Knowledge Base Article

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Trading & Fees

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How do I know if I’m eligible for Crypto Withdrawal?

You can check your Crypto Withdrawal (CW) eligibility in the Portfolio section of your account. If eligible, a dedicated CTA (Call-to-Action) will appear, guiding you through the process. CW access is being rolled out gradually, and more users will become eligible over time. Stay tuned for updates a

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Crypto Withdrawal access

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How can I track the status of my application?

You can track the status in the “Crypto Withdrawal” section of your account. Notifications will also be sent for updates.

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Crypto Withdrawal access

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How can I withdraw INR?

Follow the steps below to withdraw INR from your CoinDCX account Log in to CoinDCX app and click on 'Profile icon' on the top left. ​​ Click ‘Available to Invest’. ​​ Select ‘Withdraw Funds’. ​​ Enter the preferred amount to withdraw. Provide the OTP sent to your registered mobile number and confirm

Knowledge Base Article

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INR Withdrawals

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24