Skip to main content
Help & Support

Can't find what you're looking for?

Ask a question

Search Results (830)

Relevance
Selected Relevance
C
Can CoinDCX access my private key?

No, CoinDCX cannot access your private key. They only hold an encrypted version of it, so even they cannot see the actual contents. This ensures your key remains secure.

Knowledge Base Article

 • 

WEB 3 Recovery

C
Why do I need a recovery file?

The recovery file is crucial for maintaining access to your Web3 account if you change or lose access to your email. Without this file, you risk losing access to your Web3 assets permanently. Always back up the file in a secure location.

Knowledge Base Article

 • 

WEB 3 Recovery

C
Is it mandatory to save the recovery file?

While it’s not required, we highly recommend saving the recovery file. It helps prevent situations where you might lose access to your Web3 account. The recovery file will look like “COINDCX_DO_NOT_DELETE_1234.txt”

Knowledge Base Article

 • 

WEB 3 Recovery

C
How do I create a withdrawal password or reset my existing password?

To set up or reset your withdrawal password: Log in to your CoinDCX account and go to Security. Select Withdrawal Password and click Setup. Enter and confirm your new password. Input your CoinDCX account password and submit. Verify the OTP sent to your registered email and authenticate via Google Au

Knowledge Base Article

 • 

Crypto Withdrawals

C
Where should I save the recovery file?

It is recommended to save the recovery file in a secure location, such as an encrypted storage device or a trusted cloud storage service, so you can access it anytime.

Knowledge Base Article

 • 

WEB 3 Recovery

C
How long does it take for my higher leverage to be applied?

Once you complete five futures orders, it can take up to 7 days for the higher leverage to be applied to your account. If it's been less than seven days, don’t worry. Please wait for seven days, and the leverage will be updated automatically. If you still don’t see the change after seven days, pleas

Knowledge Base Article

 • 

Futures Trading

C
How to set a stop loss and add target in Futures?

You can select the 'Add TPSL' feature within an active position. This feature lets you include both a target and a stop loss, serving as an exiting option. An alternative option involves placing a counter order, which functions as stop loss/target for your active position. For long positions, the co

Knowledge Base Article

 • 

Futures Trading

C
How to check funding charges on CoinDCX Pro?

To review funding charges on the PRO app, kindly follow these steps: ​ Navigate to the "Futures Positions" section. Proceed to the "History" tab. Locate the filter option (represented by three lines) situated on the right-hand side. ​ 4. Opt for the "Funding" category and apply the filter.

Knowledge Base Article

 • 

Futures Trading

HS
What is a stop loss order?

A stop loss order is an order that enables you to automatically place an order in the system to cut your losses at your desired level. Stop loss orders involve a trigger price, which when crossed automatically triggers an order to be entered into the system and executes it at a predetermined price l

Knowledge Base Article

 • 

Futures Trading

C
Why was my transaction rejected ?

​ Your transaction may have been rejected if it was flagged as potentially risky by our internal security system. For more details, please contact our support team .

Knowledge Base Article

 • 

Crypto Deposits

C
Why can't I register Paytm banks with CoinDCX?

Currently, Paytm bank accounts cannot be added for deposits on the CoinDCX platform due to recent Government regulations on Paytm Bank. We recommend updating another bank account (under your name) to your CoinDCX account. Refer to this FAQ on how to change bank accounts. ​ We strive to offer a secur

Knowledge Base Article

 • 

Verification

HS
What is margin trading (Margin)?

Margin by CoinDCX is the world’s most versatile margin trading platform. With Margin, you can trade cryptos with leverage and maximize your potential. We provide the funding for you to trade against other assets, at a leverage ratio of up to 5:1. The use of margin means you are only required to hold

Knowledge Base Article

 • 

Margin Trading

HS
How can I open a position?

1.Go to the Trading page > Select Margin > Select the desired pair. 2.Click on a Long (Buy) order or Short (Sell) (specify the quantity, leverage, price). 3.(optional) If you select a BO (Bracket Order) fill in other details like Target Price and SL (Stop Loss Price). 4. Place your order by clicking

Knowledge Base Article

 • 

Margin Trading

C
Why do I have to do KYC Re-verification for my crypto withdrawal transaction?

In order to ensure that we maintain the highest standards of security and regulatory compliance we have introduced additional verification steps for secure crypto withdrawal transactions. There are 2 reasons why a user needs to undergo KYC re-verification: 1. You have requested access to Crypto With

Knowledge Base Article

 • 

Crypto Withdrawals

HS
What is the maximum leverage I can get on Margin?

Traders can trade with maximum leverage upto 5x

Knowledge Base Article

 • 

Margin Trading

HS
How do I sign up on CoinDCX?

Important: A quick reminder to always double-check that emails are from [email protected] before taking any action. Please refrain from responding or clicking on any links in emails that don't come from this address to ensure the security of your account registration process. Follow these easy st

Knowledge Base Article

 • 

Create an Account

HS
Are my funds safe on CoinDCX?

Yes, your funds are extremely safe with us. CoinDCX is built with industry-leading security. Our team is constantly auditing and building upon existing protocols to ensure that our security is up-to-date and impenetrable. ​ CoinDCX uses geographically distributed cold wallets, DDoS protection, regul

Knowledge Base Article

 • 

Account Related

HS
What happens if I cancel my SIP?

Once you cancel your Systematic Investment Plan (SIP), no further instalments are deducted, however, if you wish to withdraw the invested amount, you can sell the tokens available in your portfolio.

Knowledge Base Article

 • 

Systematic Investment Plan (SIP)

C
Why is my Crypto Deposit not activated?

Risk Assessment: Your account did not meet the required benchmarks in our internal risk assessment. Geographical Restrictions: This feature is unavailable in your specific location. ​ We understand this may be disappointing, but please know that our top priority is the security and safety of all use

Knowledge Base Article

 • 

Crypto Deposits

HS
How do I pause or stop my SIP?

Please follow the steps below to cancel your SIP: ​ Go to ‘SIP’ and then click on ‘Manage SIPs’. Click on the three dots on the top right corner. Select ‘Cancel’. When prompted to confirm your decision to cancel, choose 'Yes'. ​ Your SIP is successfully canceled. ​ Note: Future installments will no

Knowledge Base Article

 • 

Systematic Investment Plan (SIP)

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

© All rights reserved by Primestack Pte. Ltd.

users-badge assets-badge volume-badge funding-badge aml-badge

DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24