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How long does it take for my higher leverage to be applied?

Once you complete five futures orders, it can take up to 7 days for the higher leverage to be applied to your account. If it's been less than seven days, don’t worry. Please wait for seven days, and the leverage will be updated automatically. If you still don’t see the change after seven days, pleas

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Futures Trading

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How can I reduce or extend my SIP duration?

We currently do not have any fixed lock-in period for Systematic Investment Plan (SIP), thus you can cancel or continue your SIP for as long as you like.

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Systematic Investment Plan (SIP)

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What should I do if I need to change my email address?

If you need to change your email, contact Customer Support (CS) and ensure you have a backup of your recovery file. This will allow you to maintain access to your assets after the change.

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WEB 3 Recovery

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What documents are required for an enterprise to be onboarded on CoinDCX?

​ Private Limited Company CoinDCX Enterprise Registration Form Certificate of Incorporation (COI) Articles of Association (AOA) Memorandum of Association (MOA) Financial Statement* Source of Funds (Bank Statement) Income Tax Return Company PAN GST Certificate Board Resolution Authorization Letter PA

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Enterprise Onboarding

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API Trading On CoinDCX

To get started with API trading on CoinDCX you can follow these simple steps :Also you can watch a complete explanatory video https://www.youtube.com/watch?v=DrUYw2He8Ms 1. Login to your account and go to your profile page. 2. Click on "Access API Dashboard" 3. Click on "Create New One" to create a

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Trading Related Queries

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How do I sign up on CoinDCX?

Important: A quick reminder to always double-check that emails are from [email protected] before taking any action. Please refrain from responding or clicking on any links in emails that don't come from this address to ensure the security of your account registration process. Follow these easy st

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Create an Account

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Can foreign entities open an Enterprise account?

We appreciate your interest in our platform. Currently, we are exclusively onboarding Indian entities to comply with regulatory standards. To ensure adherence to these requirements, we kindly request valid Indian enterprise KYC documentation from our users. We understand that this may pose a limitat

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Enterprise Onboarding

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Can I switch between Light and Dark themes?

Yes, you can switch between light and dark themes.

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CoinDCX Unified App

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What details are required for Crypto withdrawal verification?

The following details are required to process a Crypto withdrawal transaction: To process your crypto withdrawal, you'll need to provide the following details depending on the type of withdrawal: ​ Self Wallet Withdrawal: Provide a screenshot of the receiving wallet address (from the wallet provider

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Crypto Withdrawals

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Do I need to use two separate emails to sign up and use CoinDCX and CoinDCX Pro?

​ 1.Existing CoinDCX Pro User? Log in to CoinDCX using the same email address as your CoinDCX Pro account. ​ 2.New to CoinDCX? You can use any email address to sign up. Tip: For seamless portfolio management, try to use the same email when logging into CoinDCX Pro. ​ 3.Extra Security Tip: Complete y

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Create an Account

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Why is my crypto withdrawal request rejected?

If your withdrawal request has been rejected, it means the transaction did not meet our internal risk checks. You will receive an email from us with instructions to complete the Enhanced Due Diligence (EDD) process. Once you’ve successfully completed the EDD, you can re-initiate your withdrawal requ

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Crypto Withdrawals

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Can I create a new account with the same set of KYC documents and bank account?

No, you cannot create a new CoinDCX account using the same KYC documents and bank account. Each person is allowed only one account linked to their verified KYC details. Attempting to use duplicate documents or bank details will result in the new account being rejected.

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Create an Account

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What is the process for Enterprise Registration on CoinDCX?

CoinDCX welcomes all Companies or Enterprises interested in opening an account! You can easily initiate the account opening process by clicking on this link . We're excited to have you on board! ​

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Enterprise Onboarding

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What to do if your deposit is delayed?

Please Note: In case you still need additional help, please reach out to our Support team. In the meantime, click here to browse our crypto made easy videos on our app.

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INR Deposits

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What do I do if I see suspicious activity in my account?

If you come across any suspicious activity, please contact our customer support immediately and raise a support ticket. ​ Also, we recommend that you change your password and enable 2FA for better security.

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Account Related

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How to complete the KYC Re-verification for successful crypto withdrawals?

To complete the re-verification process: ​ Check your registered email for a message titled "Important: Complete KYC Reverification" from [email protected]. Gather the required documents (e.g., Government-issued ID, PAN card, bank statement). Click the link in the email and follow the steps for re

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Crypto Withdrawals

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What details are required for verification?

Depending on the type of deposit: ​ Self Wallet Deposit: Submit a self-declaration form. ​ ​​ ​ Third-Party Wallet Deposit: Provide the sender’s full name, date of birth, and any government-authorized ID. ​ ​​

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Crypto Deposits

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How to transfer funds from HDFC Bank app to CoinDCX wallet?

Add Funds on CoinDCX -> FastBank transfer - IMPS Open the CoinDCX app and tap the ‘ + ’ icon on the homepage. Select ‘+ Deposit INR’ and enter the amount you want to transfer. Choose the ‘Net Banking’ option. Copy the provided bank details (Account No., IFSC Code, Bank Name, and Remarks) Add CoinDCX

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INR Deposit Guide (As per the Bank)

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How much time does it take to deposit crypto?

Crypto deposits typically undergo: Blockchain approvals. Internal risk assessments as per AML/CFT Guidelines. ​ Transactions flagged as high-risk may require additional documentation and could experience delays. ​

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Crypto Deposits

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From which exchanges can I deposit Crypto?

Cryptocurrencies can be deposited from centralized and verified exchanges. Note: Deposits from gambling, gaming, or pornography websites are not accepted.

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Crypto Deposits

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24