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Why a different wallet is created for both Okto and web3?

The Okto wallet is a completely separate self-custody crypto wallet. The Web3 option on CoinDCX is an additional feature for CoinDCX users to trade directly on the blockchain and get access to the world of web3 (including trading on 50,000+ tokens and a lot more coming in the future). The CoinDCX We

Knowledge Base Article

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Getting Started

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Can I see my wallet address on the blockchain?

Yes, you can view your wallet address on the blockchain. It’s publicly accessible.

Knowledge Base Article

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WEB 3 Custody

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Why is my withdrawal pending?

​ IMPS (amount less than 5L) Your account will be credited instantaneously. Some deposits may take longer to reflect than others, based on several factors, so it may take up to 72 working hours from the transaction date for the money to appear in your account depending on how quickly your bank proce

Knowledge Base Article

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INR Withdrawals

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I paid $X for a token, but the tokens I received are worth less than $X. Can I get a refund?

We understand that token prices can fluctuate. Before you complete your purchase, we provide an estimate of the number & value of tokens you'll receive and give a warning about potential value changes due to market fluctuations. Because token values can change rapidly, we are unable to offer refunds

Knowledge Base Article

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Trade

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How can I get assistance with CoinDCX Web 3 issues?

To get help with any problems on CoinDCX Web 3, simply initiate a chat with us using the button located within the CoinDCX app or by clicking here . ​

Knowledge Base Article

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Getting Started

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Is Option trading available on Web and App?

Web support is coming soon, so you’ll be able to trade Options from both app and web in future updates.

Knowledge Base Article

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Crypto Options

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What is VIP fee structure

A user can be eligible for VIP Level 1 by successfully completing either Spot volume of INR 5 lacs or Futures volume of 2 million USD effective 20th June 2023 onwards. ​ User can experience reduced transaction fees across Spot & Futures products by improving their 30 day trading volumes either on Sp

Knowledge Base Article

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VIP Fee Structure

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How can I link a UPI ID to my CoinDCX app?

To link your UPI ID, just follow these easy steps: ​ Choose "Easy Bank Transfer" from the options. Pick any of your UPI Handles. If you want to use a new UPI ID, click on "Change UPI ID." Add your new UPI ID in the provided space. Hit "Add UPI ID" to register it. ​ Please remember not to make transa

Knowledge Base Article

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INR Deposits

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What is spot trading (Spot by CoinDCX)?

Spot trade, also known as a spot transaction, refers to trading of cryptos for instant delivery/ exchange. While using Spot by CoinDCX, you must have adequate balances in one currency to exchange for another. For example, depositing INR in order to exchange for BTC on the BTC/INR pair. After executi

Knowledge Base Article

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Trading Related Queries

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How to do your KYC manually on CoinDCX?

To manually complete your KYC on CoinDCX, follow these steps: Log in to the CoinDCX app. Navigate to your profile. Click on the "Account Settings" option. Choose the "KYC Verification" section. Input your PAN card number and date of birth. Upload a clear image of the front and back of your valid pas

Knowledge Base Article

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Verification

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Can I make deposits/withdrawals on CoinDCX without completing my KYC?

To enjoy the convenience of depositing or withdrawing crypto and INR, it's important for users to complete their KYC (Know Your Customer) process. This helps ensure a secure and smooth experience for everyone.

Knowledge Base Article

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Verification

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Which regulatory guidelines do you follow?

CoinDCX is a registered 'Reporting Entity' with the Financial Intelligence Unit (FIU) in India. As such, CoinDCX complies with the Anti-Money Laundering (AML) and Combating the Financing of Terrorism (CFT) guidelines issued by the FIU. These guidelines ensure transparency and security in all operati

Knowledge Base Article

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Crypto Withdrawals

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What is Trade?

CoinDCX Web 3 provides its users with a functionality to buy/sell thousands of tokens in exchange for another token on multiple chains/networks.

Knowledge Base Article

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Trade

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How to set stop loss in Futures?

Under Futures, you can place a stop-limit order which acts as stop loss order by specifying a trigger price and a limit price. ​ To place a stop-limit order, you need to place a counter order with an order type of Stop limit, which can be either a market or limit stop order. ​ For long positions, th

Knowledge Base Article

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Futures Trading

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What is the significance of extreme liquidity in the CoinDCX Futures API?

Extreme liquidity ensures lightning-fast execution of trades, eliminating delays. This feature allows traders to seize opportunities with precision, enhancing the overall efficiency of the trading experience.

Knowledge Base Article

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Trading Related Queries

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Can I partially close a position?

Yes, you have the option of partially exiting the position in Margin. For more details, please click here

Knowledge Base Article

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Margin Trading

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When do I need to pay for the SIP?

Systematic Investment Plan (SIP) amount is auto-debited from your CoinDCX wallet on a weekly basis. Ensure to keep adequate funds available in your wallet for timely investment.

Knowledge Base Article

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Systematic Investment Plan (SIP)

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How is P&L calculated in Futures contracts?

Unrealised P&L For a long position in a Futures contract: P&L = n*m*(Future Current Price - Future Entry Price) (in BTC) For a short position in a Futures contract: P&L = -n*m*(Future Current Price - Future Entry Price) (in BTC It is worth noting that your Unrealized profits and losses are adjusted

Knowledge Base Article

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Futures Trading

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What are the documents required for deposit?

For Crypto Deposit Transaction: ​ The following details are required to process a Crypto deposit transaction: ​ Self Wallet Deposit: If you’re sending tokens to yourself from another crypto exchange or wallet, all you need to do is fill out the self-declaration form, and you’re good to go! ​​ Third

Knowledge Base Article

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Custody FAQs

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Will I see my TP/SL values on the order details page?

Yes, once you set your TP/SL values, they will be visible on your active orders list and in the order details.

Knowledge Base Article

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TP/SL Feature

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24