Can't find what you're looking for?

Ask a question

Search Results (836)

Relevance
Selected Relevance
C
How long does it take to enable Crypto Withdrawal after applying?

The EDD process and manual review typically take 3-5 business days. Delays may occur if additional verification is required.

Knowledge Base Article

 • 

Crypto Withdrawal access

C
How can I update a Deposit request created with an Incorrect Amount

If you want to update or edit your deposit details, like transaction amount, transaction ID / UTR / reference number, you can follow these steps on CoinDCX App. Login to your CoinDCX app and click on the profile icon. Go to ‘Available to Invest’. Visit ‘Transactions’ and select the transaction you w

Knowledge Base Article

 • 

INR Deposits

C
For how long should the record of transactions be retained?

The records referred to in clause (a) of sub-section (1) of Section 12 shall be maintained for a period of five years from the date of transaction between a client and the reporting entity. The records referred to in clause (e) of sub-section (1) of Section 12 shall be maintained for a period of fiv

Knowledge Base Article

 • 

PMLA Rules from a Reporting Entity POV

C
How can I exit my Futures position partially or completely?

To exit a position, you will have to simply log into your CoinDCX Pro app, go to your Positions tab, and select the pair you want to exit. Tap on the Exit button (image below for reference). All open and existing positions will then be closed via market order or get cancelled (for open positions).

Knowledge Base Article

 • 

Futures Trading

C
What is Limit Order?

A limit order is an order to buy or sell a crypto at a specific price or better. A buy limit order can only be executed at the limit price or lower, and a sell limit order can only be executed at the limit price or higher. A limit order is not guaranteed to execute. For example: A buy (Long) limit o

Knowledge Base Article

 • 

Trading Related Queries

C
How much TDS is applicable on margin orders with leverage?

With respect to the recent TDS regulations decided by the Income Tax Department of India, Margin trading may attract a higher TDS as you increase leverage since it is applicable on the entire transaction value. On a crypto-to-crypto (C2C) Margin Buy order, a TDS of 1% is to be deducted on the openin

Knowledge Base Article

 • 

TDS for CoinDCX Pro Users

C
How to do your KYC on CoinDCX with Digilocker?

Please refer to the video below to know more. ​

Knowledge Base Article

 • 

Verification

C
Can I create a new account with the same set of KYC documents and bank account?

No, you cannot create a new CoinDCX account using the same KYC documents and bank account. Each person is allowed only one account linked to their verified KYC details. Attempting to use duplicate documents or bank details will result in the new account being rejected.

Knowledge Base Article

 • 

Create an Account

C
How can I convert and transfer my Futures Wallet holdings to my bank account?

To convert and transfer your Futures Wallet holdings to your bank account, you first need to transfer the funds from your Futures Wallet to your Spot Wallet. Once the funds are in your Spot Wallet, you can follow the standard withdrawal process to transfer them to your bank account.

Knowledge Base Article

 • 

Futures Wallet

C
What are the documents required for deposit?

For Crypto Deposit Transaction: ​ The following details are required to process a Crypto deposit transaction: ​ Self Wallet Deposit: If you’re sending tokens to yourself from another crypto exchange or wallet, all you need to do is fill out the self-declaration form, and you’re good to go! ​​ Third

Knowledge Base Article

 • 

Custody FAQs

C
What is Crypto Withdrawal (CW) and who is eligible?

Crypto Withdrawal (CW) lets you transfer your assets from CoinDCX to another wallet or exchange. Only users who have completed KYC and passed Enhanced Due Diligence (EDD) can withdraw crypto.

Knowledge Base Article

 • 

Crypto Deposit & Withdrawal (CDW) & Travel Rule

C
Are there limits to how much I can deposit or withdraw?

CoinDCX does not impose specific deposit limits. Withdrawal limits may depend on your account tier and completed verifications. Check your account settings for details.

Knowledge Base Article

 • 

Custody FAQs

C
How to change my password on CoinDCX?

Follow these easy steps to update your password: ​ Login to your CoinDCX app and click on the profile icon at the top left corner of your screen. Tap on the "Security" option. ​​ ​​ Provide the required information, including your old and new passwords, and click on "Change Password." ​​ Congratulat

Knowledge Base Article

 • 

Login

C
Why is my balance locked under Earn?

Please note that the balance for the specific coin you've chosen will be temporarily locked until the expiration date. Once the request expires, the balance will be automatically unlocked. If you wish to unlock the balance before the expiry date, kindly follow these easy steps: Go to the "Earn" sect

Knowledge Base Article

 • 

Simple Earn

C
Why is my token balance locked?

In case there is an open position (Spot/Margin), lending request or a pending withdrawal request, an equivalent amount of that coin would be locked. In order to unlock your funds, you'll have to cancel the order or wait until the order is filled or executed.

Knowledge Base Article

 • 

Trading on CoinDCX

C
Why am I seeing a “Security Alert – This device is not supported” message?

You are seeing this message because your phone has certain modifications or apps that reduce its security. For safety reasons, CoinDCX can only be accessed from devices with standard security settings. Please try following these steps to unblock your device. How to fix it: Use a genuine, unmodified

Knowledge Base Article

 • 

Security Tips

C
How do I deposit funds using the Net Banking (IMPS ONLY) option?

Open the CoinDCX App Tap on ‘Add Funds’ from the Home Screen. Select Payment Option Enter the amount you want to deposit and choose ‘Net Banking - IMPS Only’. Add Bank Details Copy the bank account details shown and add them as a beneficiary in your banking app. Make the Payment Complete the payment

Knowledge Base Article

 • 

INR Deposits

C
Can I see my wallet address on the blockchain?

Yes, you can view your wallet address on the blockchain. It’s publicly accessible.

Knowledge Base Article

 • 

WEB 3 Custody

C
Can I transfer crypto directly to that address on-chain? Will it show up in my Web3 wallet portfolio?

Web3 Wallet does not allow deposits from external sources. If you send crypto to your Web3 wallet address, it won’t show up in your portfolio.

Knowledge Base Article

 • 

WEB 3 Custody

C
What should I do if my account has been compromised?

If you suspect that your CoinDCX account might be at risk or compromised, we kindly ask you to reach out to our support team through the chat . They're here to help and will guide you through the necessary steps to address the situation.

Knowledge Base Article

 • 

Account Closure

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

© All rights reserved by Primestack Pte. Ltd.

users-badge assets-badge volume-badge funding-badge aml-badge

DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24