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Why do I need to link my Google account?

Your Google account is used to securely create and manage your CoinDCX Web3 wallet. To ensure uninterrupted access to your wallet and funds, it is important to maintain access to your linked Google account.

Knowledge Base Article

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Introduction to Web 3

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Can I still trade or use INR deposits and withdrawals?

Yes. Even if your CDW access is restricted, you can still Deposit & Withdraw INR & Continue trading on the platform. Your trading and INR transactions remain fully functional.

Knowledge Base Article

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Crypto Access & Eligibility

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Can I buy every token using INR?

No. Only selected tokens can be purchased using INR. If a token supports INR purchases, you'll see the "Buy with INR" option on its details page.

Knowledge Base Article

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INR to Crypto Swap

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What documents are required for Crypto Withdrawals?

The documents required depend on whether you’re withdrawing to your own wallet or to a third-party wallet. For Self Withdrawal: Go to Funds → Coins and click on the pending withdrawal transaction. Select “Self” Choose the purpose of transfer. Select the Receiver's Wallet Details Acknowledge the Decl

Knowledge Base Article

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Crypto Withdrawals

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What should I do if my transfer order is cancelled or rejected?

If your transfer order is cancelled or rejected, and the transferred amount is not reflected in your wallet, please contact our Support Team with Token Name & Quantity. Our team will investigate the transaction and assist you in resolving the issue as quickly as possible.

Knowledge Base Article

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Transfer

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How can I download my Trade Report?

Follow these steps: Log in to the CoinDCX App. Go to Profile. Select Generate Reports. Click on the Trade Report. Choose the Financial Year and Quarter. Submit your request. The report will be sent to your registered email address, typically within 4 hours.

Knowledge Base Article

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Reports

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Who deducts the 1% TDS?

CoinDCX deducts the applicable TDS from eligible transactions and deposits it with the Government of India on your behalf.

Knowledge Base Article

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Tax Deducted at Source (TDS)

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Where can a Sub-Account download Invoice and TDS Certificate?

Log in to the CoinDCX website: https://account.coindcx.com/login Click the Profile icon in the top-right corner - Tap ProfileSelect Downloads.Select the document you want to download: InvoiceTDS CertificateSelect the required Financial Year/period, if prompted.Click Download to download the selected

Knowledge Base Article

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Permissions & Access

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Why do I need a Recovery File?

The Recovery File serves as a backup for your Web3 Wallet. It helps you regain access to your wallet if you lose access to your linked Google account or change your email address. Without the Recovery File, you may permanently lose access to your Web3 Wallet and the assets stored in it. For your sec

Knowledge Base Article

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Web3 Wallet & Recovery

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Is Re-KYC mandatory?

Yes. If you have received a Re-KYC request, you must complete it within the specified timeline to continue using your account without any interruptions.

Knowledge Base Article

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Re-KYC Verification

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Is SIP a risky investment?

None of us are strangers to the fact that cryptos are high-risk assets. However, as compared to any other mode of investment, Systematic Investment Plan (SIP) is less risky as you will invest periodically, the amount of investment is of your choice and the period of investment is also as per your pr

Knowledge Base Article

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Systematic Investment Plan (SIP)

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What happens if I don't sell my tokens before the delisting date?

If you don't take any action before the specified delisting date and time, your tokens will be automatically converted into USDT at the prevailing market rate within 5 working days from the delisting date. The converted amount will be credited to your wallet after deducting the applicable 1% TDS.

Knowledge Base Article

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Token Delisting

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What happens after I submit my documents?

Once your documents have been submitted, CoinDCX will review them and complete the necessary verification before processing the claim. If any additional information or documents are required, you'll be informed during the review process. Upon successful verification, the transmission process will be

Knowledge Base Article

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Demise Claim

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How do I place an Insta Buy order on the Website?

Log in to your CoinDCX account. Go to Trade → Coins → Quick Buy. Search for and select the cryptocurrency. Choose Buy. You will see the Estimated Buying Price, which reflects the best available market price. It may differ from the selling price. Enter the amount you want to invest. Review the estima

Knowledge Base Article

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Insta Trading

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Will the fee change affect my current trades?

The revised 1.5% fee will apply to all Web3 transactions initiated on or after October 1, 2025. Transactions before this date will follow the old rate of 0.85%.

Knowledge Base Article

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Web3 - Fee Update

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What is an Options Wallet?

The Options Wallet is a dedicated wallet for Options trading that helps manage risk by limiting exposure to transferred funds only.

Knowledge Base Article

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Crypto Options

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What happens if my Crypto Withdrawal access request is rejected?

Your request may be rejected if it does not meet the current eligibility criteria defined by our Crypto Withdrawal Risk Underwriting model. These checks are designed to safeguard user funds and maintain a secure platform. We understand this can be disappointing. While we cannot confirm when you may

Knowledge Base Article

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Crypto Access & Eligibility

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Who is a reporting entity?

Reporting entity means a banking company, financial institution, intermediary or a person carrying on a designated business or profession.

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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Which passport can I use for NIC verification?

Only a valid Indian passport issued in India can be used for NIC verification on CoinDCX.

Knowledge Base Article

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Passport Verification

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Why is my conversion rate showing blank on the Order Page?

The conversion rate may appear blank when your order is filled across different conversion rates. In such cases, you can still check the detailed breakdown by navigating to: Order Info → Average Fill Price → Trade Details. Under Trade Details, you will be able to see: The quantity filled at each ste

Knowledge Base Article

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USDT<>INR Conversion Rate

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24