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Why am I being asked to confirm remitter or beneficiary details?

These details help verify that both the sender and receiver involved in a crypto transfer are legitimate and compliant. This protects your funds, reduces fraud risk, and ensures the platform remains secure.

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Travel Rule & Compliance

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Why is video verification required for crypto transactions?

If you’re using a self-custody wallet, we may request a short video verification to confirm that the wallet belongs to you. This prevents misuse and strengthens the security of your withdrawals.

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Travel Rule & Compliance

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Who handles grievances at CoinDCX?

Grievances at CoinDCX are managed by our dedicated Grievance Specialists under the supervision of our Grievance Officer, Mr. M. Jain.

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Grievance

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Is my income verified or checked?

No. This is a self-declaration.

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Income & Occupation Details

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Is this information mandatory?

Yes. Adding your income and occupation details is now required. Without this, your KYC will not be complete and you won’t be able to trade on CoinDCX.

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Income & Occupation Details

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What happens if I don’t complete this?

If you don’t provide these details: Your account will be considered non-compliant You may not be able to trade

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Income & Occupation Details

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How long does it take to complete this step?

It takes less than a minute. You just need to select your occupation and income range.

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Income & Occupation Details

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Will my personal data be shared with authorities?

Your personal data is shared only when legally required by regulatory or law-enforcement authorities. CoinDCX strictly follows data privacy laws and uses robust security measures to keep your information safe.

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Transaction Issues & Support

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What should I do if my account is flagged for compliance checks?

If your account or transaction is flagged for compliance: You will receive a notification explaining the reason. Follow the instructions and submit any required documents. If you need help or clarification, you can always contact CoinDCX Support for assistance. These checks are performed to ensure s

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Transaction Issues & Support

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Which products are covered in the Trade Report?

The Trade Report includes transactions from Spot Trading, Insta, Futures, Options, Global Futures & Web3 Transactions

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Reports

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How can I trade on Spot?

You can trade on Spot using both the CoinDCX App and the CoinDCX Website.

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Spot Trading

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Where can I view the cryptocurrencies I purchased?

Once your order is successfully executed, the purchased cryptocurrencies will be available under Portfolio → Coins.

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Spot Trading

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How do I buy cryptocurrencies on the CoinDCX Website?

Log in to the CoinDCX Website. Navigate to Trade → Coins. Search for the cryptocurrency or trading pair. Click Buy. Select the order type Market, Limit & Stop Limit (Available only for supported C2C pairs) Enter the quantity or amount. Enter the price (for Limit or Stop Limit orders). Review your av

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Spot Trading

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How do I sell cryptocurrencies on the CoinDCX App?

Log in to the CoinDCX App. Go to Search or Markets → Spot. Search for the cryptocurrency you want to sell. Select the desired Spot trading pair. Tap Sell. Review the Order Book, Best Bid, and Best Ask prices. Enter the quantity you want to sell. Select the order type Market, Limit & Stop Limit (Avai

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Spot Trading

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Is it safe to log in using links received through SMS, email or messaging apps?

No. Always access your CoinDCX account by typing www.coindcx.com into your browser or by using the official CoinDCX mobile application. Do not click on login links received through unsolicited SMS, emails, WhatsApp, Telegram, social media messages, or phone calls. ​ If you're unsure whether a commun

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Account Safety

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What happens after I report a fraud to CoinDCX?

Once you report a suspected fraud or unauthorized activity, CoinDCX will review the reported account activity and assess the details provided. ​ To help protect your account during the review, CoinDCX may take appropriate security measures, including temporarily restricting or suspending deposits, w

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Reporting Fraud & What Happens Next

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What is AUC (Assets Under Custody)?

AUC is the total value of all customer crypto assets held with CoinDCX. You can think of it like the way your Demat account shows the total value of your shares - here it reflects your crypto holdings of CoinDCX, fully backed by reserves.

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Trust & Transparency Centre

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Will my future crypto deposits be processed?

No. Any future crypto deposits will not be processed or credited to your account. Please ensure you do not initiate any new crypto deposits.

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Crypto Access & Eligibility

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What is the Crypto Investor Protection Fund (CIPF)?

The CIPF is a dedicated safety reserve to protect users in case of unforeseen incidents. Similar to the investor protection funds in equity markets, it exists to provide a safety net for customers.

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Trust & Transparency Centre

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How do cold wallets protect our assets?

Cold wallets keep most of the assets offline, away from internet exposure. This works much like offline custody and secure storage that isn’t vulnerable to online attacks.

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Trust & Transparency Centre

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24