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What happens if I disable Auto Transfer & Place Order and select "I will Place Order Manually"?

If you select "I will Place Order Manually": Orders will not be placed automatically after fund transfer. Whenever there is a balance shortfall in your Product Wallet, the Order Form will show a Transfer button. Clicking Transfer will move the required funds from your INR Spot Wallet to the Product

Knowledge Base Article

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Unified Wallet

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Will my template be saved automatically?

No, indicator templates are not auto-saved. You need to manually save your template after making any changes.

Knowledge Base Article

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Indicator Template

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What if I don't have Aadhaar or a passport?

A valid Aadhaar or passport is mandatory to complete KYC on CoinDCX. If you don't have either document, we recommend applying for at least one before proceeding with KYC.

Knowledge Base Article

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DigiLocker – PIN-less Verification

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Can I undo or redo things I’ve done on the chart?

Yes, you can undo or redo actions like drawings, indicators, or setting changes from the undo button on the top toolbar. This helps you experiment without worrying about mistakes.

Knowledge Base Article

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Charts & Indicators

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Does this change apply to all users?

Users are categorized into two groups based on their cumulative Options Notional Volume. Users with cumulative lifetime notional volume below $1 Million are eligible for the refund and will receive daily trading fee refunds, while users whose cumulative notional volume exceeds $1 Million will be cha

Knowledge Base Article

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Refund Based Trading Fees in Options Trading

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Does the Total Funding Fee include Trading Fees or other charges?

No. The Total Funding Fee only includes the cumulative Funding Fees charged or received for your active Futures position. It does not include Trading Fees, Liquidation Fees, or any other charges.

Knowledge Base Article

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Total Funding

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How can I remove a contract from my basket?

You can remove a contract at any time before placing the basket order. Simply expand the contract details and tap Delete Leg to remove it from the basket.

Knowledge Base Article

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Basket Order

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Why is the Instant Trade option disabled?

The Instant Trade button may be disabled if one or more contracts in your basket have no available liquidity. Once liquidity becomes available or you modify the affected contracts, you can proceed with placing the basket order.

Knowledge Base Article

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Basket Order

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How can a Sub-Account access the Webhook Dashboard?

A Sub-Account can access the Webhook Dashboard from the website. ​ (Log in to the website: https://coindcx.com/, click on the profile icon in the top right corner, Tap Profile and then Webhook Dashboard) ​ Note: 2FA is mandatory to access the Webhook Dashboard. ​ Webhook keys can be created and mana

Knowledge Base Article

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Permissions & Access

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What is a Drawing Template?

A Drawing Template allows you to save the appearance settings of a drawing tool, such as color, size, and style. It’s important to note that it does not save the actual drawing on the chart, only the customization applied to how the drawing looks.

Knowledge Base Article

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Drawing Template

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What information can I view for each contract in the basket?

For each contract, you can view Order Book, Recent Market Trades, Mark Price & Last Traded Price (LTP). You can view the details of one contract at a time by expanding the respective contract in the basket.

Knowledge Base Article

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Basket Order

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Will I be able to see the conversion rate?

On the Position Page, you will not be able to see the conversion rate if your position was opened and closed at different conversion rates. However, if your position is opened and closed at the same conversion rate, then the conversion rate will be visible.You can still check the applicable conversi

Knowledge Base Article

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USDT<>INR Conversion Rate

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How do I sell a cryptocurrency using Insta on the App?

Log in to the CoinDCX App. Go to Portfolio → Coins. Select the cryptocurrency you want to sell. Tap Sell. Choose Instant. You will see the Estimated Selling Price, which is the best available market price at that moment. This price may differ from the buying price. Enter the amount or quantity you w

Knowledge Base Article

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Insta Trading

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What happens if I reverse my position from Long to Short or Short to Long?

If your position is completely closed and reverses direction (for example, Long → Short or Short → Long), it is treated as a new position. The Total Funding Fee resets, and the calculation starts from 0 for the new position.

Knowledge Base Article

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Total Funding

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How can I exit or close my position?

To close an active position: Go to the Active Positions tab Select the position you want to close Click on Close Choose either: Market Order, Limit Order or Quick Enter the Price (for Limit order) and Quantity (for Market or Limit) If the position is small to enter the quantity, the user will see "A

Knowledge Base Article

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Order Placing & Active Positions

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How can a Master Account disable a Sub-Account?

Log in to the CoinDCX website: https://coindcx.com/​ Click the Profile icon in the top-right corner.Select Sub-Accounts.Under Accounts, locate the Sub-Account you want to disable.Click the Disable option for the respective Sub-Account.​ Note: The Disable option is available under the Accounts sectio

Knowledge Base Article

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Managing Sub-Accounts

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How can a Master Account access a Sub-Account?

The Master Account can manage and view its Sub-Accounts through the CoinDCX website. ​ Log in to the CoinDCX website: https://coindcx.com/​ Click the Profile icon in the top-right corner.Select Sub-Accounts.Under Accounts, the Master Account can view all Sub-Accounts along with: NameEmailBalanceLock

Knowledge Base Article

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Managing Sub-Accounts

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Who is beneficial owner?

A beneficial owner would include any individual who ​ (1) exercises substantial control over a company, or ​ (2) owns or controls at least 10 percent of the ownership interests of a company or owns or controls at least 15 percent of the ownership interests of a firm.

Knowledge Base Article

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Enterprise Onboarding

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Is there an expiry period set on passwords?

No. Your CoinDCX account password does not have an expiry period, so you are not required to change it after a specific duration. However, to keep your account secure, we recommend updating your password periodically and using a strong, unique password that is not used for any other accounts. Securi

Knowledge Base Article

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Login: Accessing Your CoinDCX Account

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What constitutes a suspicious transaction under PMLA?

Suspicious transaction means a transaction referred to in clause (h) of sub-rule(1) of Rule 2 of Prevention of Money-Laundering (Maintenance of Records) Rules 2005, including an attempted transaction, whether or not made in cash, which to a person acting in good faith: (a) gives rise to a reasonable

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24