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Where can I find my saved templates?

You can access all your saved templates from the Indicator Template section available on the chart toolbar.

Knowledge Base Article

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Indicator Template

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How can this conversion rate revised can impact my open orders?

Existing open orders will be executed as expected. If an order gets executed after the revision, the applicable conversion rate at the time of execution will be used.

Knowledge Base Article

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USDT<>INR Conversion Rate

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What happens if I select “Remember Timeframe”?

If you select Remember Timeframe, your chart will automatically switch to the same timeframe that was selected when the template was saved.

Knowledge Base Article

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Indicator Template

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How can my wallet balance be impacted due to revision of conversion rate?

When you add INR to your Options Wallet from your Spot Wallet, the amount is notionally converted into USDT at the applicable conversion rate. If the conversion rate is revised after adding funds, it can impact your wallet balance. The balance may either increase or decrease depending on whether the

Knowledge Base Article

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USDT<>INR Conversion Rate

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I was able to withdraw a previously delisted token, but I can't withdraw this one. Why?

External Wallet Transfer may not be available for every delisted token.CoinDCX regularly reviews and updates the list of eligible delisted tokens. If a delisted token is eligible for external wallet transfer, the option will be made available to eligible users during the applicable transfer window.

Knowledge Base Article

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External Wallet Transfer

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Why did my chart switch to another pair after applying a template?

This usually happens if “Remember Symbol” was selected while saving the template. In that case, the chart automatically redirects to the saved pair.

Knowledge Base Article

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Indicator Template

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Can I add contracts of different underlying assets to the same basket?

No. A basket can only contain contracts from a single underlying asset. If you select a contract from a different underlying asset, a separate basket will be created for that asset.

Knowledge Base Article

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Basket Order

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When should I use a Backup Code?

You can use a Backup Code if you're unable to access your Google Authenticator app, for example if: You've lost your phone.You've changed to a new device.Your authenticator app isn't available.You're unable to generate a valid 2FA code. Backup Codes are designed as a recovery option and should only

Knowledge Base Article

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Backup Codes

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Is there any withdrawal fee for Token Transfer in External Wallet?

No. CoinDCX does not charge any withdrawal fee for Token Transfer of eligible delisted tokens.

Knowledge Base Article

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External Wallet Transfer

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What should I do if I lose my Backup Codes?

If you've lost your Backup Codes but still have access to your CoinDCX account, you can generate a new set by selecting Reset from the Backup Codes section on the CoinDCX website. If you've also lost access to your Google Authenticator app and can't log in, contact CoinDCX Support by tapping "Chat N

Knowledge Base Article

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Backup Codes

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I'm unable to disable or re-enable my account. What should I do?

If you're facing any issues while disabling or re-enabling your account, you can reach out to our Chat for assistance. Our support team will be happy to help!

Knowledge Base Article

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Disable Account

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Are other Earn products, such as Simple Earn, also being discontinued?

No, the current announcement applies only to Advanced Earn. There is no impact on Simple Earn, and users can continue placing new orders in Simple Earn as usual.

Knowledge Base Article

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Latest Updates on Advanced Earn

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Where will I see my funds after they are unlocked?

Once the balance is unlocked, it will appear in your CoinDCX wallet under the respective asset. From there, you will be able to manage the funds normally.

Knowledge Base Article

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Latest Updates on Advanced Earn

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What does ‘Lock Price Ratio’ mean?

Locking the price ratio keeps the time and price scale fixed together. This prevents accidental resizing and helps maintain a consistent view of patterns.

Knowledge Base Article

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Charts & Indicators

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How do I disable Two-Factor Authentication (2FA)?

Follow these steps: Log in to your CoinDCX account.Go to Security.Tap Disable Google Auth.Tap Continue.Enter your Security PIN and tap Send OTP.Enter the OTP sent to your registered email address and the code generated by Google Authenticator.Tap Disable Google Auth. Your 2FA will be disabled succes

Knowledge Base Article

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OTP & Two-Factor Authentication (2FA)

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Why do I need to complete identity verification?

To help keep your account secure, you'll be required to verify your identity using your PAN details, Date of Birth, and a selfie before your mobile number can be updated.

Knowledge Base Article

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Mobile Number Update

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Can I use the same Backup Code more than once?

No. Each Backup Code can only be used once. Once a Backup Code has been used, it becomes invalid and cannot be used again.

Knowledge Base Article

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Backup Codes

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Why can't I view my Backup Codes again?

For your account's security, Backup Codes are displayed only once when they're generated. If you didn't download or save them, you'll need to reset your Backup Codes to generate a new set.

Knowledge Base Article

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Backup Codes

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I got less than I expected. Can I get a refund?

No. Cryptocurrency prices are highly volatile and may change between the time you place and complete your transaction. Before confirming your order, you'll be shown an estimated number of tokens, their estimated value, and a warning about potential price fluctuations. Since market prices are beyond

Knowledge Base Article

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Crypto to Crypto Swap

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Why can’t I select 29th, 30th, or 31st for monthly SIP?

For monthly SIPs, you can select dates only between the 1st and 28th of each month. This ensures smooth and consistent execution across all months, as not every month has the 29th, 30th, or 31st.

Knowledge Base Article

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Systematic Investment Plan (SIP)

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24