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Why can I see my wallet balance decrease?

Your wallet balance may decrease if the conversion rate is revised downward after you have added funds. This means the updated conversion rate is lower compared to the previous one, and your wallet balance is adjusted accordingly. For example: If you add INR 10,000 to your Options Wallet when the co

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USDT<>INR Conversion Rate

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Will I be able to see the conversion rate?

On the Position Page, you will not be able to see the conversion rate if your position was opened and closed at different conversion rates. However, if your position is opened and closed at the same conversion rate, then the conversion rate will be visible.You can still check the applicable conversi

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USDT<>INR Conversion Rate

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Why are you reviewing or closing the product now?

As a customer-focused platform, we periodically review our products to ensure they remain aligned with their intended design, risk exposure, and market conditions. Based on our recent review, we determined that Advanced Earn no longer meets the intended risk–return expectations. As a result, we have

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Latest Updates on Advanced Earn

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What is the delivery fee charged during cash settlement at expiry?

A Delivery Fee is charged when your Options position reaches expiry and is cash settled. The Delivery Fee is calculated on the notional value of your position (Quantity × Index Price) and varies by the underlying asset: BTC: 0.0127%ETH: 0.0127%SOL: 0.0169%The total Delivery Fee (including GST) is ca

Knowledge Base Article

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Crypto Options

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How do I sell a cryptocurrency using Insta on the Website?

Log in to your CoinDCX account. Go to Trade → Coins → Quick Buy. Search for and select the cryptocurrency. Choose Sell. You will see the Estimated Selling Price, which reflects the best available market price. It may differ from the buying price. Enter the quantity you want to sell. Review the estim

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Insta Trading

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What does the status line on the chart show?

The status line displays key details like the asset you're viewing, the latest price, price change percentage, and any indicators or drawings you've added.

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Charts & Indicators

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Can I customize the slippage percentage in Quick Trade?

Yes. You can customize the slippage percentage while placing an order in Web3, both for Quick Trade and Normal Swap. This allows you to control how much price movement you are willing to accept during execution.

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Quick Trade

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Will I be able to add TP/SL for partial quantities?

No. TP/SL applies to the entire position or order. If you increase your position size with a new TP/SL, the latest TP/SL value applies to the full position.

Knowledge Base Article

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Options - TP/SL

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What is Current Value?

Current Value is the total value of your current crypto holdings based on the latest market sell price. Since cryptocurrency prices change continuously, the actual value may differ when you sell your assets.

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Portfolio Value

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How can I set TP/SL in my Options position or order?

You can add TP/SL: While placing a new Options order From an active Options position Enter the trigger price and confirm after reviewing the warning note.

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Options - TP/SL

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Does CoinDCX charge any fees for funding?

No. CoinDCX does not charge any funding fees. Funding is a trader-to-trader payment mechanism: Positive funding rate → Long traders pay short traders Negative funding rate → Short traders pay long traders ​ CoinDCX only facilitates this process and does not earn from funding charges.

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Funding

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Are still fees deducted at the time of placing the order?

Yes. Standard trading fees are charged at the time of the trade for all users. Eligible users receive refund of the fees credit to their Options Wallet on a daily basis and it is not waived upfront.

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Refund Based Trading Fees in Options Trading

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Why did my timeframe change automatically?

This happens if “Remember Timeframe” was selected during saving. When you apply the template, the chart switches to the saved timeframe.

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Indicator Template

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Why do prices differ across exchanges?

The price of a token is determined by demand and supply. As a result, it may vary between exchanges.

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Trading on CoinDCX

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What happens if I select “Remember Symbol”?

If you select Remember Symbol while saving the template, then when you load it later, your chart will automatically open the same pair (market) that was used while saving.

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Indicator Template

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Can I apply a template without changing my current pair or timeframe?

Yes, you can do that. While saving the template, simply do not select Remember Symbol or Remember Timeframe, and it will apply without changing your current chart view.

Knowledge Base Article

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Indicator Template

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Who owns the private key to my Web3 wallet? Can I access it?

You do not have direct access to your private key. CoinDCX securely stores it in an encrypted format, so only they have custody of it, ensuring it remains safe.

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WEB 3 Custody

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Can I lose more than my invested amount in Futures?

It depends on the margin mode you are using. If you're using Isolated Margin, No. Only the margin allocated to that specific position is at risk. If your position is liquidated, your maximum loss is limited to the margin invested in that trade. Your remaining Futures wallet balance and other positio

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Liquidation

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Why is my token balance locked?

In case there is an open position (Spot/Margin), lending request or a pending withdrawal request, an equivalent amount of that coin would be locked. In order to unlock your funds, you'll have to cancel the order or wait until the order is filled or executed.

Knowledge Base Article

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Trading on CoinDCX

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Why do I need a recovery file?

The recovery file is crucial for maintaining access to your Web3 account if you change or lose access to your email. Without this file, you risk losing access to your Web3 assets permanently. Always back up the file in a secure location.

Knowledge Base Article

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WEB 3 Recovery

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24