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Will my personal data be shared with authorities?

Your data will only be shared with regulatory or legal authorities if required by law. CoinDCX ensures privacy and adheres to strict security measures. ​ ​

Knowledge Base Article

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Custody FAQs

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What documents are required and why are compliance checks performed?

You may be asked for additional details such as: ​ Wallet type (self-custody or exchange) VASP (Virtual Asset Service Provider) name Identity of sender/receiver Proof of wallet ownership ​ These details help us comply with the global FATF Travel Rule.

Knowledge Base Article

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Crypto Deposit & Withdrawal (CDW) & Travel Rule

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What does ‘Partner Funds’ mean?

Partner Funds are assets held with regulated third-party custodians and liquidity providers. They are part of the overall reserves and subject to the same audit process.Think of it as your broker keeping some settlement funds with clearing houses — securely managed but not directly in-house.

Knowledge Base Article

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Trust & Transparency Centre

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Will there be another product like Advanced Earn in the future?

At the moment, there is no confirmed timeline for a similar product. However, our team continuously evaluates and develops products based on market conditions and user needs. Any new offerings will be communicated through official announcements.

Knowledge Base Article

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Latest Updates on Advanced Earn

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Will my funds still remain locked after the product is closed?

No. As part of the Advanced Earn sunset, existing balances have been unlocked so users can access their funds directly in their wallet.

Knowledge Base Article

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Latest Updates on Advanced Earn

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Will I still receive returns from Advanced Earn?

No. Once the product is sunset and balances are unlocked, Advanced Earn will no longer generate returns or yield. Your funds will simply be made available in your wallet for you to use as you choose.

Knowledge Base Article

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Latest Updates on Advanced Earn

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Where will I see my funds after they are unlocked?

Once the balance is unlocked, it will appear in your CoinDCX wallet under the respective asset. From there, you will be able to manage the funds normally.

Knowledge Base Article

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Latest Updates on Advanced Earn

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What will happen to the funds that I already invested in Advanced Earn?

Your existing balance has been unlocked as part of the product closure process. The funds are now available in your wallet, and you will be able to withdraw, trade, or transfer them according to your preference. ​

Knowledge Base Article

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Latest Updates on Advanced Earn

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When will my Advanced Earn balance be unlocked?

The balances held in Advanced Earn have been unlocked as part of the product sunset process. The funds are now reflected in your wallet and can be used normally. If you are unable to see the balance, please reach out to us, and we will assist you.

Knowledge Base Article

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Latest Updates on Advanced Earn

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What changes can I expect in P&L.

The P&L section is getting a major upgrade to enhance your Portfolio experience with: Real-time insights for better tracking. Clearer P&L breakdowns, including product-level details. Improved handling of token delistings to maintain accuracy. Better consistency across platforms for a seamless experi

Knowledge Base Article

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CoinDCX Unified App

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What is Invested value?

It is the total amount invested by you in all coins that you currently hold considering the profit or loss incurred. ​ For example, on 1st March 2022, you invested INR 100. This is your investment. One month later, on 1st April 2022, this INR 100 value became INR 500 on account of the markets going

Knowledge Base Article

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Portfolio Value

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What are the obligations for maintenance of records under PMLA?

In terms of section 12 of the Prevention of Money Laundering Act, 2002, every reporting entity shall maintain a record of all transactions, including the information furnished to FIU-IND, in such a manner as to enable it to reconstruct individual transactions. The Reporting Entities shall also maint

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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What is an auto-scale on a chart?

Auto scale adjusts the chart view automatically to fit all visible price movements. It helps keep everything in view, even when you zoom in or out. ​ ​

Knowledge Base Article

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Charts & Indicators

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How will the search experience change?

The search functionality will remain as is, covering tokens, pairs, and market-specific results like futures or spot for different tokens.

Knowledge Base Article

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CoinDCX Unified App

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If I change my CoinDCX email address that’s linked to my Web3 wallet, will I still have access to it?

Changing your CoinDCX email address that is linked to your Web3 wallet might affect your access to it in cases where the recovery file is either not saved or deleted. Hence, we highly recommend you to save the recovery file on your device and also at another secure location to avoid a single point o

Knowledge Base Article

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WEB 3 Recovery

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Can I still invest in Advanced Earn after this update?

Advanced Earn has stopped accepting new investments. The product is being sunset as part of a product review and will remain closed for additional deposits.

Knowledge Base Article

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Latest Updates on Advanced Earn

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What is a Scheduled Offence?

Scheduled offence means, the offences specified under Part A of the Schedule; or the offences specified under Part B of the Schedule if the total value involved in such offences is one crore rupees or more; or the offences specified under Part C of the Schedule.

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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Is it mandatory to implement a Client Due Diligence programme?

Yes. Every reporting entity is required to formulate and implement a client due diligence programme approved by the senior management.

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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In case of a short position:

Adding margin will increase the leverage and the hard liquidation price Removing margin will decrease the leverage and the hard liquidation price

Knowledge Base Article

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Margin Trading

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What happens if I by mistake transfer funds to someone else's unique bank account details from my bank account?

The amount will be refunded to the source bank account within 7-10 working days.

Knowledge Base Article

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Quick Bank Transfer

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24