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What is KYC, and why do I need to complete it?

KYC (Know Your Customer) is the process of verifying your identity before you can access CoinDCX services. It helps us: Verify that you are the rightful account owner.Protect your account from unauthorized access and fraud.Comply with regulatory requirements.Enable secure deposits, withdrawals, and

Knowledge Base Article

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KYC Verification

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How do SIP installments work on CoinDCX?

SIP installments are deducted from your INR/Spot Wallet based on your selected schedule. After deducting applicable fees, the token is credited to your portfolio at the current market price. If your wallet balance is insufficient, the installment will be skipped, but your SIP will remain active.

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Systematic Investment Plan (SIP)

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Where can I log in to my Sub-Account?

Sub-Accounts can be accessed only through the CoinDCX website. To log in: Visit the CoinDCX Website. Enter the Sub-Account's registered email address and password.Complete the required verification, if prompted. Sub-Accounts can't be accessed through the CoinDCX mobile app.

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Getting Started

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I'm seeing a "Something went wrong" error while depositing INR.

A "Something went wrong" error may occur due to: ​ An unstable internet connectionAn outdated CoinDCX AppOutdated Google Chrome or Android System WebView (Android devices)VPNs or content blockersBrowser compatibility issues​ Try the troubleshooting steps below: Switch between Wi-Fi and mobile data.U

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Unable to Deposit INR?

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My verification failed. What went wrong?

Your bank verification may have failed for one of the following reasons: Name Mismatch: The name on your bank account does not match the name on your PAN and Identity Document (Aadhaar or Passport). Please use a bank account that belongs to you and matches your KYC details.Incorrect Bank Details: Th

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My verification failed. What went wrong?

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How to remove devices that I once used to login to my CoinDCX App?

Log in to your CoinDCX app. Tap the profile icon (top left). Go to ‘Security’. Tap ‘Verified Devices’ to see your connected devices. Click Remove or Block any device you want to confirm your action. ​ That’s it! If you need help, feel free to contact CoinDCX Support by tapping "Chat Now" in the top

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Login: Accessing Your CoinDCX Account

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How can a Master Account access a Sub-Account?

The Master Account can manage and view its Sub-Accounts through the CoinDCX website. ​ Log in to the CoinDCX website: https://coindcx.com/​ Click the Profile icon in the top-right corner.Select Sub-Accounts.Under Accounts, the Master Account can view all Sub-Accounts along with: NameEmailBalanceLock

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Managing Sub-Accounts

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Can I use someone else's PAN card?

No. The PAN card must belong to the person creating the CoinDCX account. Using another person's PAN or identity documents is not permitted.

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Sign Up: Creating Your CoinDCX Account

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Will CoinDCX ever ask me for my password, OTP, PIN, private keys, seed phrase, or ask me to transfer funds?

No. CoinDCX will never ask you to share your: Password OTP (One-Time Password) PIN 2-Factor Authentication (2FA) codes Private keys Seed phrase or recovery phrase ​ CoinDCX will also never ask you to: Transfer funds to "verify", "secure", "unlock", or "activate" your account. Install remote access o

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Beware of CoinDCX Impersonators

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I denied the location permission. What should I do?

If you accidentally denied location access: Enable location permission for the CoinDCX app or website from your device or browser settings.Return to the KYC flow.Retry the selfie verification.Once location permission is enabled, you can continue with the verification process.

Knowledge Base Article

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KYC Verification

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Why didn't I receive the email verification link?

If you haven't received the verification email: Check your Spam or Junk folder.Ensure you've entered the correct email address.Wait a few minutes and try again.Request a new verification email. If the issue continues, contact CoinDCX Support.

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Sign Up: Creating Your CoinDCX Account

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Are there any additional charges for using this feature?

No. Unified Buying Power and Auto Transfer & Place Order are available at no additional cost.

Knowledge Base Article

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Unified Wallet

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Does cancelling a TP/SL order affect my open position?

No. Cancelling a TP/SL order only removes the exit condition. Your open options position remains active and unchanged until you manually close it or it is liquidated.

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Options - TP/SL

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How to Create a Sub-Account?

Log in to the CoinDCX website: https://coindcx.com/ Click the Profile icon in the top-right corner.Select Sub-Accounts.Click Create New Sub Account.Enter: First NameLast NameEmail IDPasswordClick Create Sub Account.Enter the OTPs sent to the Master Account's registered mobile number and email ID.Cli

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Account Creation & Activation

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How long does an INR deposit take?

The processing time depends on the payment method used: UPI & IMPS: Typically processed instantly. However, in some cases, it may take up to 30 minutes.NEFT & RTGS: Generally processed within 60 minutes.​ Note: Bank transfers made using NEFT or RTGS between 10:00 PM and 6:00 AM (IST) are generally r

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How do I deposit?

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Can I place multiple TP/SL orders on one position?

No. Only one TP and one SL can be active for a position at any time. If you add or modify TP/SL, the latest values apply to the entire position, replacing any previous TP/SL settings.

Knowledge Base Article

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Options - TP/SL

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Is bank verification through UPI available on both the App and the Website?

No. This feature is only available on the app.

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Verify Bank Account Using UPI

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What is the expected response time for my queries?

Our dedicated support team aims to resolve queries as quickly as possible. Typically, you can expect a resolution within the agreed timeline aligned with our stakeholders.

Knowledge Base Article

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CoinDCX prime

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Can I sign up using only my mobile number and not email?

A valid email address is required to create your CoinDCX account. Your mobile number will also need to be verified during the registration process.

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Sign Up: Creating Your CoinDCX Account

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Can I refer more than one person?

Yes. There is no limit to the number of people you can invite using your referral link.

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Refer & Earn

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24