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Are deposit and withdrawal fees changing too?

No, deposits and withdrawals to and from the Web3 section from CoinDCX Exchange are not impacted by this fee revision. Only the platform fee for Web3 transactions is changing.

Knowledge Base Article

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Web3 - Fee Update

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I'm seeing a "Something went wrong" error while depositing INR.

A "Something went wrong" error may occur due to: ​ An unstable internet connectionAn outdated CoinDCX AppOutdated Google Chrome or Android System WebView (Android devices)VPNs or content blockersBrowser compatibility issues​ Try the troubleshooting steps below: Switch between Wi-Fi and mobile data.U

Knowledge Base Article

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Unable to Deposit INR?

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Can I transfer tokens purchased in CoinDCX Web3 back to CoinDCX?

Yes, but only if the token is supported on the CoinDCX Exchange. If the token isn't supported, you'll first need to swap or convert it into a supported token (such as USDT) before transferring it to your CoinDCX account.

Knowledge Base Article

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Transfer

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Can I customize the slippage percentage?

Yes. When placing a Normal Swap order, you can customize the slippage percentage based on the amount of price movement you're willing to accept during order execution.

Knowledge Base Article

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Crypto to Crypto Swap

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How does redenomination affect my holdings?

During a redenomination, the existing token is replaced with a new token based on the announced conversion ratio. For example: Old Token: BTC New Token: BTCQ Conversion Ratio: 1:10 If you hold 10 BTC, you'll receive 100 BTCQ after the redenomination. Although your token quantity changes, your Invest

Knowledge Base Article

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Rebranding/Redenomination

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What should I do if I lose my Backup Codes?

If you've lost your Backup Codes but still have access to your CoinDCX account, you can generate a new set by selecting Reset from the Backup Codes section on the CoinDCX website. If you've also lost access to your Google Authenticator app and can't log in, contact CoinDCX Support by tapping "Chat N

Knowledge Base Article

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Backup Codes

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Is there a limit to the number of Verified Devices I can have?

Your Verified Devices list includes the devices you've used to securely access your CoinDCX account. If you regularly switch devices, it's a good idea to review the list and remove devices you no longer use to keep your account secure.

Knowledge Base Article

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Verified Devices

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Can I use an email ID that's already registered on CoinDCX?

No. An email ID that is already linked to a CoinDCX account cannot be used again.

Knowledge Base Article

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Email ID Update

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What should I do if I need to change my email address?

You can update your email address from the CoinDCX App. Before changing your email address, ensure you have saved your Web3 Recovery File. This helps you regain access to your Web3 Wallet if required after the email update. If you face any issues during the process, please contact our Support Team.

Knowledge Base Article

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Web3 Wallet & Recovery

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How can a Sub-Account log out?

Click the Profile icon in the top-right corner.Under the Account section, click Logout.

Knowledge Base Article

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Sub-Account Profile & Security

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How do I generate Backup Codes?

You can generate Backup Codes only on the CoinDCX website. ​ Follow these steps: ​ Visit the CoinDCX Website​ and log in to your CoinDCX account. Click the Profile icon in the top-right corner.Go to Security.Click Backup Codes.Select Manage.Click Get Backup Codes.Enter your account password for veri

Knowledge Base Article

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Backup Codes

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How can I see my Realized P&L on the Web3 Wallet screen?

Your Realized P&L has been moved from the main wallet screen to the Portfolio Summary for a cleaner experience. To view it: Web3 Wallet → Tap on "Current P&L" → Portfolio Summary There you'll find: Invested Value Current P&L Realized P&L

Knowledge Base Article

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Web3 Wallet & Recovery

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What are the CDD Measures for Trust as per PMLA Act 2002?

In case the customer is a trust following documents are required for due diligence registration certificate; trust deed; and Permanent Account Number or Form No.60 of the trust; and KYC documents as are required for an individual relating to beneficial owner, managers, officers or employees, as the

Knowledge Base Article

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PMLA Rules from a User POV

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What if I have only first name and no last name/surname?

If you have only a first name and no last name, feel free to use your first name in both the first name and last name fields.

Knowledge Base Article

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Username Update

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Is TDS applicable on Earn products?

No. TDS is not applicable on Earn subscriptions or redemptions. TDS is only applicable on eligible Spot and Insta trading transactions.

Knowledge Base Article

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Tax Deducted at Source (TDS)

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What is Price Impact?

Price Impact is the difference between the current market price and the price at which your swap is executed. It occurs when your trade size is large compared to the available liquidity in the blockchain's liquidity pool. A higher price impact means you may receive fewer tokens than expected. To red

Knowledge Base Article

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Crypto to Crypto Swap

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What should my Login PIN be?

Your Login PIN must: Be 6 digits long.Make it strongNot be shared with anyone. For better security, avoid using easily guessable PINs such as your birth year, mobile number, or repeated digits like 111111.

Knowledge Base Article

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Login PIN

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How many days of trading volume are considered?

Your VIP Level is calculated based on your trading volume over the last 30 days. This includes both Spot and Futures trading across INR and USDT pairs.

Knowledge Base Article

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VIP Levels

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When should I block a device?

You should consider blocking a device if: You no longer use that device.You've sold or given away the device.Your phone or laptop has been lost or stolen.You notice a device that you don't recognize. Blocking unused or unfamiliar devices helps keep your account secure.

Knowledge Base Article

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Verified Devices

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Is KYC required to update my email ID?

Yes. Your account must be KYC-verified before you can update your email ID via the self-service flow. If your KYC isn't complete, please complete it first and then try updating your email ID.

Knowledge Base Article

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Email ID Update

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24