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Why does my chart open in a different pair when I load a layout?

Layouts remember the pair and timeframe that were selected while saving. So when you load a layout, it automatically opens that specific pair along with the saved setup.

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Layout

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Which blockchain networks are supported in CoinDCX Web3?

CoinDCX Web3 currently supports the following blockchain networks; Base, Solana, Ethereum, Polygon, Arbitrum, BNB Smart Chain (BSC) & Optimism. We're continuously expanding support for additional blockchain networks.

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Crypto to Crypto Swap

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How can a Sub-Account access their Profile?

Log in to the CoinDCX website: https://account.coindcx.com/login​ Click the Profile icon in the top-right corner.Select Profile under the Account section.​ Note: 2FA is mandatory to access Profile. ​ If 2FA is not enabled, the user will see: “You must enable two-factor authentication to perform this

Knowledge Base Article

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Sub-Account Profile & Security

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How does leverage work?

Here's a simple example to understand how leverage affects your returns. Without Leverage Suppose you have 100 USDT and Bitcoin (BTC) is trading at 10,000 USDT. You can buy 0.01 BTC. If BTC rises by 10% to 11,000 USDT, your profit would be 10 USDT. Your return on equity (ROE) would be 10%. With 10x

Knowledge Base Article

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Leverage & Margin Mode

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Who can disable my account?

For security reasons, only the account holder can disable their CoinDCX account.

Knowledge Base Article

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Disable Account

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Which blockchain networks are supported for transfers between CoinDCX and CoinDCX Web3?

Currently, transfers are supported on the following blockchain networks Arbitrum, Base, Ethereum,BNB Smart Chain (BSC), Polygon & Solana. We're continuously expanding our network support and will add more blockchain networks in the future.

Knowledge Base Article

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Transfer

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Why are my INR withdrawals/payouts to Paytm bank accounts failing?

According to the recent RBI notification, as of March 15, 2024, users are restricted from adding funds to their Paytm bank accounts. However, funds already present in your Paytm Payments Bank Limited (PPBL) account can still be utilized.

Knowledge Base Article

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Paytm Bank Account

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Can I still log in if Biometric Login doesn't work?

Yes. If biometric authentication isn't available or fails, you can log in using your Login PIN or password, depending on your account settings.

Knowledge Base Article

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Biometric Login

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What is a Drawing Template?

A Drawing Template allows you to save the appearance settings of a drawing tool, such as color, size, and style. It’s important to note that it does not save the actual drawing on the chart, only the customization applied to how the drawing looks.

Knowledge Base Article

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Drawing Template

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Can I unblock a device after blocking it?

No. Once a device has been blocked, it can't be unblocked from the app/website. Contact CoinDCX Support by tapping "Chat Now" in the top right corner for assistance if you want to unblock a blocked device. ​

Knowledge Base Article

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Verified Devices

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I didn't receive the OTP while changing my password. What should I do?

If you haven't received the OTP: Check that your registered email address or mobile number is accessible.Look in your Spam or Junk folder if you're expecting an email OTP.Wait a few minutes before requesting a new OTP.Avoid requesting multiple OTPs in quick succession.Double-check if you have enable

Knowledge Base Article

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Password Management

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When will my TDS Certificate be available?

TDS Certificate is available for the Financial Year 2025-26. But from next financial year 2026-27, TDS Certificates are made available on a quarterly basis. For example: Q1 (April–June) → Available from 30th September onwards Q2 (July–September) → Available from 31st December onwards Q3 (October–Dec

Knowledge Base Article

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Reports

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Is GST applicable on trading fees?

Yes. An 18% GST is applicable on the trading fees charged for your order.

Knowledge Base Article

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Trading Fees

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How do I become a Prime User?

CoinDCX Prime membership is for High Net Worth Individuals (HNIs) with an investment capacity of ₹50 lakhs or more, as well as customers who maintain the required minimum portfolio on CoinDCX. If you meet the eligibility criteria, you can express your interest by following these steps: Visit the Coi

Knowledge Base Article

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CoinDCX prime

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How do I get support as a Prime user?

Prime users have access to: ​ 1.Dedicated Prime Chat Support: Real-time assistance via chat. 2.Prime Email Support: Specialized support through email.

Knowledge Base Article

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CoinDCX prime

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What does it mean to have early access to new products?

Prime users are given the opportunity to access and invest in new products before they are made available to the general public.

Knowledge Base Article

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CoinDCX prime

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When will I receive my referral reward?

Referral rewards are credited after all eligibility criteria for the applicable referral program have been successfully completed. The reward timeline and eligibility conditions may vary depending on the referral campaign.

Knowledge Base Article

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Refer & Earn

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What should my friend do after receiving my referral link?

For your referral to be tracked successfully, your friend should: Click your referral link.Download the CoinDCX app using that link.Open the app within 24 hours.Complete the sign-up process on the same device. Following these steps helps ensure the referral is successfully recorded.

Knowledge Base Article

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Refer & Earn

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Can I refer more than one person?

Yes. There is no limit to the number of people you can invite using your referral link.

Knowledge Base Article

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Refer & Earn

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How can I check the status of my referrals?

You can view your successful referrals and any applicable rewards from the Refer & Earn section in the CoinDCX app or dashboard (where applicable).

Knowledge Base Article

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Refer & Earn

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24