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Will the Spot section show all pairs?

Yes, both C2C and F2C (INR) pairs will be shown in the Spot section.

Knowledge Base Article

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CoinDCX Unified App

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What are the actions for not complying with the obligations under PMLA?

If the Director, in the course of any inquiry, finds that a reporting entity or its designated director on the Board or any of its employees has failed to comply with the obligations under Chapter IV of the Prevention of Money Laundering Act, 2002 , then, without prejudice to any other action that m

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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What details are needed for nomination?

We kindly request you to provide the complete name, date of birth, and your relationship with the person you are nominating. Please ensure that the nominee's age and name are accurately entered, matching the details on any National Informatics Centre (NIC) document, such as Aadhaar card, PAN card, D

Knowledge Base Article

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Nomination

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Is it mandatory to save the recovery file?

While it’s not required, we highly recommend saving the recovery file. It helps prevent situations where you might lose access to your Web3 account. The recovery file will look like “COINDCX_DO_NOT_DELETE_1234.txt”

Knowledge Base Article

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WEB 3 Recovery

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Who can be charged under the PMLA Act 2002?

A person shall be guilty of offence of Money Laundering if such person is found to have directly or in-directly involved in the process or activity connected with proceeds of crime. This includes individuals, companies, and financial institutions.

Knowledge Base Article

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PMLA Rules from a User POV

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Can Okto Points earned in CoinDCX Web3 mode be transferred or used elsewhere?

Okto Points earned within CoinDCX's Web3 mode are exclusive and cannot be transferred or used in Okto or any other platform. These points are specifically intended for use within CoinDCX Web3 to enhance your trading and engagement experience.

Knowledge Base Article

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Okto Points

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How can I choose between the margin modes on the order form?

Users can now select their preferred margin mode directly on the order form depending on the individual risk tolerance and trading strategies. However, the users can’t change the margin mode if there are active positions or open orders

Knowledge Base Article

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Cross Margin

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How will I know how much tokens I will receive?

You will receive as per the holding you had at the snapshot time. For example: Snapshot time: 23 Feb 2023 16:00 hours Your holding; 100 BTC at snapshot time Airdrop Ratio: 1 for every 100 held. You will receive 1 Airdrop token. For now you can check the holding just before the snapshot time, v

Knowledge Base Article

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Airdrop

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Does PMLA, 2002 or the rules thereunder prescribe any procedures and manner verifying for identity of clients?

Yes. Rules 9 and 10 of the PML Rules prescribe the procedures & manner for verification and maintenance of the records of the identity of clients.

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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Will my personal data be shared with authorities?

Your data will only be shared with regulatory or legal authorities if required by law. CoinDCX ensures privacy and adheres to strict security measures.

Knowledge Base Article

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Custody FAQs

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What happens if the details I submit for Travel Rule checks are incorrect or conflicting?

If the details do not match, your transaction may be delayed or rejected until the correct information is provided. In some cases, Crypto Deposit & Withdrawal (CDW) access may be temporarily restricted until the issue is resolved. Repeated incorrect submissions may result in permanent restrictions.

Knowledge Base Article

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Crypto Deposit & Withdrawal (CDW) & Travel Rule

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What documents are required and why are compliance checks performed?

You may be asked for additional details such as: Wallet type (self-custody or exchange) VASP (Virtual Asset Service Provider) name Identity of sender/receiver Proof of wallet ownership These details help us comply with the global FATF Travel Rule.

Knowledge Base Article

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Crypto Deposit & Withdrawal (CDW) & Travel Rule

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What does ‘Partner Funds’ mean?

Partner Funds are assets held with regulated third-party custodians and liquidity providers. They are part of the overall reserves and subject to the same audit process.Think of it as your broker keeping some settlement funds with clearing houses — securely managed but not directly in-house.

Knowledge Base Article

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Trust & Transparency Centre

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Will there be another product like Advanced Earn in the future?

At the moment, there is no confirmed timeline for a similar product. However, our team continuously evaluates and develops products based on market conditions and user needs. Any new offerings will be communicated through official announcements.

Knowledge Base Article

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