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HS
What is a stop loss?

Stop loss is a price level on your investment that basically determines how much loss you are willing to take on the crypto you have bought.

Knowledge Base Article

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Futures Trading

C
Is the Web3 fee deducted separately, or included in quoted prices?

The platform fee is calculated on each completed Web3 transaction and will be clearly displayed in your transaction summary. ​

Knowledge Base Article

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Web3 - Fee Update

HS
What should be the relationship between me and the nominee?

You can choose someone close to you, like your parents, siblings, spouse, children, or legal guardian, to be nominated as the account holder.

Knowledge Base Article

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Nomination

HS
How will I know how much tokens I will receive?

You will receive as per the holding you had at the snapshot time. ​ For example: Snapshot time: 23 Feb 2023 16:00 hours Your holding; 100 BTC at snapshot time Airdrop Ratio: 1 for every 100 held. ​ You will receive 1 Airdrop token. ​ For now you can check the holding just before the snapshot time, v

Knowledge Base Article

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Airdrop

HS
How do you protect my wallet?

CoinDCX stores all locked cryptos in highly secure cold and multi-signature wallets. For more information, please visit https://coindcx.com/security.

Knowledge Base Article

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Futures Trading

HS
What is available balance?

The total amount of tokens that are currently available for trading in Margin and Spot. Available balance can be deposited or withdrawn without any restriction, assuming you have completed your KYC.

Knowledge Base Article

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Margin Trading

HS
Can fine imposed under section 13 be recovered in the event of default?

Yes. Section 69 of the Prevention of Money Laundering Act, 2002, provides that where any fine or penalty imposed on any person is not paid within six months from the day of imposition of fine or penalty, the Director or any other officer-authorised by him in this behalf may proceed to recover the am

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

HS
What are follow-up scams?

Scammers are always looking to take advantage when you’re in a vulnerable circumstance. In some cases, they might try to extract more money from you through a follow-up scam. For example, they might pretend to be from a law enforcement agency offering to investigate your scam and retrieve your money

Knowledge Base Article

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Security Tips

HS
What is CDD?

CDD stands for Customer Due Diligence, which is a process used by Reporting Entities to verify the identity of their customers and assess the risk of money laundering and terrorist financing.

Knowledge Base Article

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PMLA Rules from a User POV

C
Who is covered by the CIPF?

All registered CoinDCX users holding assets on the platform are covered by the CIPF, subject to fund policy terms.

Knowledge Base Article

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Trust & Transparency Centre

HS
What is an OVD?

OVD stands for “Officially Valid Document” means the passport, the driving license proof of possession of Aadhaar number, the Voter's Identity Card issued by Election Commission of India, job card issued by NREGA duly signed by an officer of the State Government, the letter issued by the National Po

Knowledge Base Article

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PMLA Rules from a User POV

C
Can there be multiple authorized signatory?

To maintain a streamlined onboarding process and ensure compliance, we currently allow only one authorized signatory to log in and complete the onboarding journey. We cannot link multiple accounts to a single user ID. ​ We understand that this may pose limitations for some users who have multiple au

Knowledge Base Article

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Enterprise Onboarding

HS
Can I lock fiat currency like USD or INR as collateralized assets?

No, we only accept BTC, ETH, XRP and USDT to lock as collaterals. To deposit these 4 cryptos, go to Funds > Deposit where your crypto deposit address can be found.

Knowledge Base Article

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Margin Trading

HS
How will I know if the balance is credited?

You can always check your wallet balance or the "others" tab of your trade report to see a credit entry of the transaction. Moreover, we will also share customized details of the conversion via email.

Knowledge Base Article

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Delisting

C
What type of user activity is considered unauthorized?

Examples include: ​ Submitting false Travel Rule details knowingly Using unverified or third-party wallets without proof of ownership Sending or receiving crypto deposits/withdrawals to or from sanctioned individuals or jurisdictions Transacting with illegal gambling or other illicit platforms Suspi

Knowledge Base Article

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Crypto Deposit & Withdrawal (CDW) & Travel Rule

HS
What other options do I get when my positions are open?

CoinDCX provides you the option of adding or removing leverage and adding multiple target prices of exiting the position while the position is open. For more details, please check https://coindcx.com/intro-to-margin-trading

Knowledge Base Article

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Margin Trading

HS
How can I track my returns?

Keep tabs on your earnings every day by checking the 'Your Earnings' section in the Earn tab on your CoinDCX app. It's a handy way to stay updated on your returns!

Knowledge Base Article

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Simple Earn

HS
Can I change or remove a nomination?

Absolutely! You have the flexibility to modify or update your nominee details as many times as needed. Additionally, you can also cancel or delete the current nominee and add a new one whenever you wish. Here's a simple guide on how to make changes to your nominee details on CoinDCX: ​ 1. Log in to

Knowledge Base Article

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Nomination

C
Does this fee change affect all CoinDCX products?

No, this revision applies only to the Web3 section. Fees for other CoinDCX products and services remain unchanged.

Knowledge Base Article

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Web3 - Fee Update

HS
What is Total Returns %?

It is the percentage of total profit or loss for all coins that you currently hold. Kindly note the total returns % may vary at the time of actual selling as per the constantly changing market value.

Knowledge Base Article

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Portfolio Value

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24