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Do I need to create an account on CoinDCX if I am an existing user of CoinDCX Pro?

You do not need to create a new account on CoinDCX if you are an existing user on CoinDCX Pro. You can simply log in to CoinDCX using the same email address that was used to register on CoinDCX Pro. The 2FA code generated for your account will be the same as the one used for CoinDCX Pro. Note: If yo

Knowledge Base Article

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Create an Account

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What is a market order?

A market order is an option to buy or sell your crypto, no matter what the price is. When executed, this order basically fills all the opposing orders in the orderbook until the desired quantity is reached.

Knowledge Base Article

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Futures Trading

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Will there be more changes to fees in the future?

At present, there are no additional changes planned. Any adjustments will be communicated in advance to all users.

Knowledge Base Article

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Web3 - Fee Update

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Why was this fee change implemented?

The fee increase enables CoinDCX to further enhance technology, improve security, and optimize platform performance for Web3 traders.

Knowledge Base Article

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Web3 - Fee Update

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Can I draw on the chart?

Yes, you can use drawing tools like trend lines, support/resistance lines, and shapes. You can move, edit, lock, or delete them anytime. ​ ​

Knowledge Base Article

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Charts & Indicators

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I paid $X for a token, but the tokens I received are worth less than $X. Can I get a refund?

We understand that token prices can fluctuate. Before you complete your purchase, we provide an estimate of the number & value of tokens you'll receive and give a warning about potential value changes due to market fluctuations. Because token values can change rapidly, we are unable to offer refunds

Knowledge Base Article

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Trade

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Why am I being charged gas fees for my Buy/Sell transactions on CoinDCX Web 3?

CoinDCX does not charge a gas fee. The gas fee is the charge imposed by the blockchain for ensuring its security.

Knowledge Base Article

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Trade

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Are Reward Hub banners still available?

Yes, the Reward Hub banner will be available in both light and dark themes.

Knowledge Base Article

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CoinDCX Unified App

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How can I track and manage my earned rewards?

Your rewards can be found in Rewards Hub > My Rewards

Knowledge Base Article

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Reward Hub

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What changes are happening on the Home Screen?

The lite mode design will replace the pro mode design for both themes. Retention of key features like search, referral, notifications, quick action button, and banners.

Knowledge Base Article

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CoinDCX Unified App

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What are follow-up scams?

Scammers are always looking to take advantage when you’re in a vulnerable circumstance. In some cases, they might try to extract more money from you through a follow-up scam. For example, they might pretend to be from a law enforcement agency offering to investigate your scam and retrieve your money

Knowledge Base Article

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Security Tips

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What is AUC (Assets Under Custody)?

AUC is the total value of all customer crypto assets held with CoinDCX. You can think of it like the way your Demat account shows the total value of your shares - here it reflects your crypto holdings of CoinDCX, fully backed by reserves.

Knowledge Base Article

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Trust & Transparency Centre

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Can my balance be spread across multiple chains? How does it happen?

Yes, your balance can be spread across multiple chains. For example, you started with USDT just on the Polygon chain but after a few transactions, it is possible that your USDT balance is spread across Polygon and BSC chains. ​ This is a very common phenomenon in the Web 3 ecosystem. You still are i

Knowledge Base Article

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Trade

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Is KYC mandatory starting July 01, 2022?

Starting from July 1, 2022, completing your KYC (Know Your Customer) process is essential for all CoinDCX users to engage in transactions such as buying or selling. We strongly advise completing your KYC promptly to avoid any potential delays in your transactions.

Knowledge Base Article

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TDS for CoinDCX App Users

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How does the concept of "Balance" change with Wallets and Cross Margin?

The term "Balance" is replaced by "Available to Trade," which also considers the Unrealized Profit and Loss (PNL) of Cross Margin positions, offering a clearer view of available funds for trading.

Knowledge Base Article

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Cross Margin

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What to do if you were scammed?

If you were scammed, you may wish to file a report with the relevant enforcement authorities as a scam/fraud against the fraudster and we’ll be more than willing to help you with any support/information needed for the same. You can reach us through support tickets raised from our official website or

Knowledge Base Article

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Security Tips

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Can civil court grant injunction against any action taken by the Director, FIU-IND?

No civil Court shall have jurisdiction to entertain any suit or proceeding in respect of any matter which the Director, an Adjudicating Authority or the Appellate Tribunal is empowered by or under this Act to determine and no injunction shall be granted by any Court or other authority in respect of

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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What other options do I get when my positions are open?

CoinDCX provides you the option of adding or removing leverage and adding multiple target prices of exiting the position while the position is open. For more details, please check https://coindcx.com/intro-to-margin-trading

Knowledge Base Article

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Margin Trading

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Can we add any token from CoinDCX to CoinDCX Web 3 and vice versa?

You have the flexibility to transfer tokens from a curated selection. This initial list comprises USDT, USDC, and several native tokens, with plans to expand it soon.

Knowledge Base Article

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Transfer

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What is a Transaction?

Transaction means a purchase, sale, loan, pledge, gift, transfer, delivery or the arrangement thereof and includes: (i) opening of an account; (ii) deposits, withdrawal, exchange or transfer of funds in whatever currency, whether in cash or by cheque, payment order or other instruments or by electro

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24