Skip to main content
Help & Support

Can't find what you're looking for?

Ask a question

Search Results (748)

Relevance
Selected Relevance
HS
Can I complete my bank account verification with a joint bank account?

You can verify your bank account even if it's a joint account. To understand the detailed process of completing your Bank Account Verification (BAV), kindly click here.

Knowledge Base Article

 • 

Verification

C
How does this affect CoinDCX users?

This affects CoinDCX users who use Quick Bank Transfer (IDBI bank account) as a payment mode for trading crypto tokens. It means they will no longer be able to use this payment method for buying or selling crypto tokens on CoinDCX.

Knowledge Base Article

 • 

Quick Bank Transfer

C
Why electronic video verification KYC is needed?

Electronic Video Verification is an enhanced due diligence procedure that guarantees the accuracy, alignment, and currency of customers' KYC information in accordance with the latest government guidelines in our records. During this process, we collect the customer's location and a real-ti

Knowledge Base Article

 • 

Verification

HS
I am not able to log in to my bank account?

Please make sure you are trying to log in using your registered bank account only. The deposit MUST be done from the bank account that you have linked with your CoinDCX profile. In case you are still facing issues while logging in, we would request you to contact your respective bank for further ass

Knowledge Base Article

 • 

Net Banking - Deposit Method

C
Which chains are supported in CoinDCX Web 3?

We support following chains in CoinDCX Web 3:BaseSolanaPolygonArbitrumBSCOptimismWe are constantly working on offering more chain options to our users.

Knowledge Base Article

 • 

Trade

C
Are there any specific conditions for unlocking rewards?

User has to complete the assigned tasks, once the user completes all the levels associated with the Rewards campaign. Users will be eligible to claim rewards. Please note - each reward comes up with expiry so user had to ensure they complete the tasks/levels + claim rewards before the campaign timer

Knowledge Base Article

 • 

Reward Hub

HS
What is a stop loss order?

A stop loss order is an order that enables you to automatically place an order in the system to cut your losses at your desired level. Stop loss orders involve a trigger price, which when crossed automatically triggers an order to be entered into the system and executes it at a predetermined price l

Knowledge Base Article

 • 

Futures Trading

HS
Is 1% TDS applicable for SIP?

TDS will not be applicable for Systematic Investment Plan (SIP) orders because you are buying crypto-assets via SIP. The TDS is applicable only on selling crypto assets. When you make a SIP transaction, the token gets added to your portfolio. If you choose to sell that token from your portfolio, the

Knowledge Base Article

 • 

TDS for CoinDCX App Users

HS
What is the processing time for Quick Bank Transfer?

Processing time for funds transferred via Quick Bank Transfer (IMPS / RTGS / NEFT modes) is as follows.​Quick Bank Transfer ModeProcessing TimeIMPS / RTGSUp to 30 minutesNEFT60 minutes - 24 hours

Knowledge Base Article

 • 

Quick Bank Transfer

HS
What is CDD?

CDD stands for Customer Due Diligence, which is a process used by Reporting Entities to verify the identity of their customers and assess the risk of money laundering and terrorist financing.

Knowledge Base Article

 • 

PMLA Rules from a User POV

C
Where should I save the recovery file?

It is recommended to save the recovery file in a secure location, such as an encrypted storage device or a trusted cloud storage service, so you can access it anytime.

Knowledge Base Article

 • 

WEB 3 Recovery

HS
What are different forms of phishing scams?

There are plenty of methods through which an attacker can scam you: Email: Tricking you into clicking on suspicious links to reveal personal or financial information.SMS: Sending phony texts to hack your device or infect your device with malware.Call: Scam phone calls that tricks you to reveal confi

Knowledge Base Article

 • 

Account Related

C
What is gas/transfer fees?

Gas fees represent the charges imposed by the blockchain for ensuring its security.

Knowledge Base Article

 • 

Transfer

C
How do I buy a token in Web 3?

You can buy a token with these simple steps:Head over to the Trade section in Web 3Search for the token you wish to buy and click on itView all the details pertaining to the token and then click on “Buy” button at the bottomOnce you land on the order page, select the token you wish to pay in order t

Knowledge Base Article

 • 

Trade

HS
What are the obligations for maintenance of records under PMLA?

In terms of section 12 of the Prevention of Money Laundering Act, 2002, every reporting entity shall maintain a record of all transactions, including the information furnished to FIU-IND, in such a manner as to enable it to reconstruct individual transactions. The Reporting Entities shall also maint

Knowledge Base Article

 • 

PMLA Rules from a Reporting Entity POV

HS
What happens if the amount transferred is different from the amount I have selected in the CoinDCX app for fund transfer?

In such a case, we will credit the exact amount that we have received from your bank account.

Knowledge Base Article

 • 

Quick Bank Transfer

HS
What type of information is required to be furnished under PMLA?

Every reporting entity is required to furnish information about:all cash transactions of the value of more than ten lakh rupees or its equivalent in foreign currencyall series of cash transactions integrally connected to each other which have been individually valued below rupees ten lakh or its equ

Knowledge Base Article

 • 

PMLA Rules from a Reporting Entity POV

C
Why selfie is mandatory?

A selfie serves as a method for ensuring liveliness, allowing us to confirm a customer's identity against their PAN and Aadhar ID. This process helps prevent the creation and use of fake accounts on our platform, ensuring security and authenticity.

Knowledge Base Article

 • 

Verification

HS
Why am I unable to upload my documents?

If you're having trouble uploading your documents, here are some easy tips to help you out:​1. Size and Format Check: Make sure your file isn't larger than 4 MB. Double-check that your document is in one of these formats: png, jpeg, jpg, or pdf.2. Choose the Right Platform:If you're u

Knowledge Base Article

 • 

Verification

HS
What is an OVD?

OVD stands for “Officially Valid Document” means the passport, the driving license proof of possession of Aadhaar number, the Voter's Identity Card issued by Election Commission of India, job card issued by NREGA duly signed by an officer of the State Government, the letter issued by the Nation

Knowledge Base Article

 • 

PMLA Rules from a User POV

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

© All rights reserved by Primestack Pte. Ltd.

users-badge assets-badge volume-badge funding-badge aml-badge

DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24