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TDS was deducted by CoinDCX, but I cannot see it in my tax records. Why?

TDS credits may take some time to reflect on the Income Tax Portal after being deposited with the government. If the issue persists after the applicable reporting cycle, please contact support for assistance.

Knowledge Base Article

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Tax Deducted at Source (TDS)

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What is a Chit Fund Company?

Chit fund company means a company managing, conducting or supervising, as foremen, agent or in any other capacity, chits as defined in Section 2 of the Chit Funds Act, 1982.

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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Why do all four corners of my passport need to be visible?

All four corners need to be visible so that the passport can be properly captured and the required information can be clearly reviewed during verification.

Knowledge Base Article

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Passport Verification

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When will Quick Trade be available for all tokens?

We are actively working on expanding Quick Trade support. At present, it is enabled for a limited set of tokens. Based on performance and user feedback, we will gradually enable Quick Trade for more tokens and blockchain networks in future updates.

Knowledge Base Article

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Quick Trade

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Can I adjust my active Futures position?

Yes, you can adjust your active Futures position at any time by modifying the following: Leverage: Increase or decrease the leverage for your position. Margin: Add or remove margin from your position. Liquidation Price: Adjust your liquidation price by changing the margin allocated to your position.

Knowledge Base Article

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Order Placing & Active Positions

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What are the Scam Tokens?

Scam tokens are fraudulent or malicious cryptocurrencies created to deceive users or exploit vulnerabilities in the Web3 ecosystem. One of the key advantages of Web3 is that anyone can create and launch a token without approval from a centralized authority. While this promotes innovation, it also al

Knowledge Base Article

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Web3 Safety & Security

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When will my Advanced Earn balance be unlocked?

The balances held in Advanced Earn have been unlocked as part of the product sunset process. The funds are now reflected in your wallet and can be used normally. If you are unable to see the balance, please reach out to us, and we will assist you.

Knowledge Base Article

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Latest Updates on Advanced Earn

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Can I reset only one drawing instead of all settings?

Templates apply to tool-level settings, not individual drawings. If you want to change a specific drawing, you will need to adjust its properties manually.

Knowledge Base Article

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Drawing Template

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What happens if I select “Remember Timeframe”?

If you select Remember Timeframe, your chart will automatically switch to the same timeframe that was selected when the template was saved.

Knowledge Base Article

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Indicator Template

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Will blocking a device sign me out of that device?

Yes. Once a device is blocked, it will no longer be able to access your CoinDCX account. You'll need to contact CoinDCX Support by tapping "Chat Now" in the top right corner to unblock the device.

Knowledge Base Article

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Verified Devices

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Why hasn't my Total Funding Fee changed yet?

The Total Funding Fee is updated only when a Funding Fee interval occurs. If no Funding Fee interval has taken place since you opened your position, the value will remain unchanged.

Knowledge Base Article

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Total Funding

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What information can I view for each contract in the basket?

For each contract, you can view Order Book, Recent Market Trades, Mark Price & Last Traded Price (LTP). You can view the details of one contract at a time by expanding the respective contract in the basket.

Knowledge Base Article

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Basket Order

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Does the Total Funding Fee include Trading Fees or other charges?

No. The Total Funding Fee only includes the cumulative Funding Fees charged or received for your active Futures position. It does not include Trading Fees, Liquidation Fees, or any other charges.

Knowledge Base Article

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Total Funding

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My linked bank account is under maintenance. Can I still withdraw INR?

If your registered bank account is temporarily under maintenance, you may not be able to receive your INR withdrawal until the maintenance activity is completed. Since INR withdrawals can only be processed to your registered and verified bank account, you won't be able to select a different bank acc

Knowledge Base Article

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Unable to Withdraw INR

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What are the CDD Measures for Company as per PMLA Act 2002?

In case the customer is a company following documents are required for due diligence Certificate of incorporation; Memorandum and Articles of Association; Permanent Account Number of the company; a resolution from the Board of Directors and power of attorney granted to its managers, officers or empl

Knowledge Base Article

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PMLA Rules from a User POV

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Will I need to enable Biometric Login again after changing my device?

Yes. If you switch to a new device, you'll need to: Set up fingerprint or Face ID on your new device.Log in to the CoinDCX app.Enable Biometric Login again from Security Settings.

Knowledge Base Article

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Biometric Login

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Can I edit an existing Order Size Preset?

Yes. Navigate to: Futures → More → Trade Presets → Order Size Preset Click Edit on the saved preset. Select the preferred input type: Margin, Order Size & Quantity Enter the updated value. Click Update.

Knowledge Base Article

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Trade Preset

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What is Blockchain Rent Fee?

Blockchain Rent is an amount required by the blockchain network to create and maintain a token account. This is not a transaction fee and is not deducted from your wallet balance. Instead, the amount is temporarily locked and cannot be used for trading or transfers. The locked rent is automatically

Knowledge Base Article

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Quick Trade

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I don't recognize a device in my account. What should I do?

If you see a device you don't recognize: Block the device immediately.Change your account password.Review your recent account activity.If 2FA isn't enabled, consider enabling it for added security.Contact CoinDCX Support by tapping "Chat Now" in the top right corner if you suspect unauthorized acces

Knowledge Base Article

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Verified Devices

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Can I save multiple indicators in one template?

Yes, you can save multiple indicators in a single template. All the indicators you apply, along with their customized settings, will be stored together in that template.

Knowledge Base Article

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Indicator Template

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24