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What should I do with my funds after they are unlocked?

Given the funds have been unlocked, you can choose how you would like to use them. This may include trading, withdrawing, or exploring other available products on the platform based on your preference.

Knowledge Base Article

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Latest Updates on Advanced Earn

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My bank account was debited, but my INR Wallet wasn't credited.

If the amount has been debited from your bank account but isn't yet visible in your CoinDCX INR Wallet, allow the applicable processing time based on your payment method. UPI & IMPS: Typically processed instantly, but it may take up to 30 minutes in some cases.NEFT & RTGS: Generally processed within

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Deposit Delayed?

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How do I resend the verification email for a Sub-Account?

If a Sub-Account hasn't been verified yet: Visit the CoinDCX website and log in to your account. Click the Profile icon.Select Sub-Accounts.Click Resend Email next to the pending Sub-Account. A new verification email will be sent to the registered email address.

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Account Creation & Activation

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What happens if I don’t complete this?

If you don’t provide these details: Your account will be considered non-compliant You may not be able to trade

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Income & Occupation Details

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I don't recognize a device in my account. What should I do?

If you see a device you don't recognize: Block the device immediately.Change your account password.Review your recent account activity.If 2FA isn't enabled, consider enabling it for added security.Contact CoinDCX Support by tapping "Chat Now" in the top right corner if you suspect unauthorized acces

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Verified Devices

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What details are needed for nomination?

We kindly request that you to provide the complete name, date of birth, and your relationship with the person you are nominating. Please ensure that the nominee's age and name are accurately entered, matching the details on the PAN-NIC documents, such as Aadhaar card, PAN card, or Passport.

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Nomination

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Can I withdraw funds immediately after updating my email address?

No. For your account's security, INR withdrawals will be unavailable for 24 hours after your email ID has been updated.

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Email ID Update

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Will my Advanced Earn investment auto-renew?

No. The auto-renew option will no longer be available as the product is being discontinued. All active balances have been unlocked and will not be automatically reinvested.

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Latest Updates on Advanced Earn

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I deposited INR from a Paytm Wallet, Amazon Pay, or another pooling account. What should I do?

If you've deposited INR from a wallet or pooling account, please reach out to our Chat.

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Deposits from Wallets / Pooling Accounts

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Can I use both Biometric Login and a Login PIN?

Yes. Biometric Login is an additional convenience feature. If biometric authentication isn't available or doesn't work, you can still use your Login PIN or password to log in.

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Biometric Login

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What is Swap?

A Swap allows you to exchange one cryptocurrency for another directly on the blockchain. With CoinDCX Web3, you can swap thousands of supported tokens across multiple blockchain networks. Example: You can swap USDT for SOL on the Solana network.

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Crypto to Crypto Swap

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Can I customize the slippage percentage?

Yes. When placing a Normal Swap order, you can customize the slippage percentage based on the amount of price movement you're willing to accept during order execution.

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Crypto to Crypto Swap

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How do I disable Biometric Login?

If you no longer wish to use biometrics: Open the CoinDCX app.Go to Profile > Security Settings.Select Biometric Login.Turn off the Biometric Login toggle.Confirm your choice if prompted. You can continue using your Login PIN or password to access your account.

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Biometric Login

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Is there any fee payable for nomination?

No, there are no fees payable on nomination request.

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Nomination

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Is my data safe?

Yes. Your information is secure and used only for regulatory compliance purposes, in line with data protection standards.

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Verify Bank Account Using Bank Details

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How can I keep my account secure across multiple devices?

Here are a few best practices: Review your Verified Devices regularly.Block devices you no longer use.Enable Two-Factor Authentication (2FA).Never share your login credentials.Keep your app updated to the latest version. These simple steps can help keep your CoinDCX account secure.

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Verified Devices

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Can I decide how my assets are shared between nominees?

Yes. If you've added two nominees, you can choose the percentage of assets allocated to each nominee. Important: The combined share of all nominees must equal 100%.

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Nomination

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What is a pooling account?

A pooling account is an intermediary account used by payment providers to collect and process funds from multiple sources. Examples of pooling accounts include: Paytm WalletAmazon Pay WalletMobikwik Wallet For successful INR deposits, always transfer funds from your registered bank account linked to

Knowledge Base Article

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Deposits from Wallets / Pooling Accounts

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Can a Sub-Account access the funds of another Sub-Account?

No. Fund management is controlled by the master account. A Sub-Account doesn't have direct control over another Sub-Account's funds.

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Permissions & Access

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How can a Sub-Account access the Webhook Dashboard?

A Sub-Account can access the Webhook Dashboard from the website. ​ (Log in to the website: https://coindcx.com/, click on the profile icon in the top right corner, Tap Profile and then Webhook Dashboard) ​ Note: 2FA is mandatory to access the Webhook Dashboard. ​ Webhook keys can be created and mana

Knowledge Base Article

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Permissions & Access

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24