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What should I do if I received a notification that someone logged in from a different location?

When you log in from a new device, your other trusted devices will get a notification with a map showing the general area of the new device. Please note that this is not the exact location but a rough estimate based on the current IP address. The displayed location may reflect the network connection

Knowledge Base Article

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Account Closure

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How to transfer funds from Kotak Mahindra Bank app to CoinDCX wallet

Follow these steps to add funds in your CoinDCX wallet 1. Click ‘Add’ on the homepage of CoinDCX app and then select ‘Add Funds’. ​ ​ ​ ​ 2. Enter the amount you want to transfer to your CoinDCX wallet and proceed. ​ ​​ ​ 3. Choose Net Banking option and click on ‘Continue‘ to proceed adding funds t

Knowledge Base Article

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INR Deposit Guide (As per the Bank)

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Can a reporting entity be penalized for not complying with the obligations of maintenance of records under PMLA, 2002?

Yes, under section 13 of the Prevention of Money Laundering Act, 2002. If the Director, in the course of any inquiry, finds that a reporting entity or its designated director on the Board or any of its employees has failed to comply with the obligations under Chapter IV of the Prevention of Money La

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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What is the new Web3 platform fee?

The revised Web3 platform fee is 1.5% for all Web3 buy & sell transactions on CoinDCX, effective October 1, 2025.

Knowledge Base Article

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Web3 - Fee Update

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Whether a transaction can be reported both under CTR and STR?

Yes, in case it is a cash transaction falling within the prescribed rules and has also an element of suspicious transaction.

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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What is PMLA?

PMLA is an abbreviation for the Prevention of Money Laundering Act, 2002 which is in force since 1st July 2005.

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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What if my Backup Codes get compromised?

If you ever have concerns about the security of your backup codes, you can take action by resetting them. Simply click on the ‘Reset’ icon located on your backup codes details page. ​ Additionally, please be aware that when you generate new backup codes, the previous set will automatically become in

Knowledge Base Article

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Backup Codes

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What are the roles and responsibilities of various regulators & authorities in the enforcement of PMLA?

Section 54 of the Prevention of Money Laundering Act, 2002 empowers and requires various regulators & authorities to assist in the enforcement of the Act.

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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What is a Scheduled Offence?

Scheduled offence means, the offences specified under Part A of the Schedule; or the offences specified under Part B of the Schedule if the total value involved in such offences is one crore rupees or more; or the offences specified under Part C of the Schedule.

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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What should I do if I forget my CoinDCX/Web 3 password?

If you forget your CoinDCX/Web 3 password, you can recover your account by following the recovery process. Just keep in mind that to regain access to your Web 3 account, you'll also require access to your Google account.

Knowledge Base Article

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Getting Started

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Can my balance be spread across multiple chains? How does it happen?

Yes, your balance can be spread across multiple chains. For example, you started with USDT just on the Polygon chain but after a few transactions, it is possible that your USDT balance is spread across Polygon and BSC chains. ​ This is a very common phenomenon in the Web 3 ecosystem. You still are i

Knowledge Base Article

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Trade

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How many SIP instalments can I miss due to insufficient balance?

It’s a myth that you can’t miss your Systematic Investment Plan (SIP) payments. And that if you do, your account will get deactivated. That’s not true at CoinDCX. You can skip your SIP instalments for as long as you prefer. Your SIP will continue as normal and not get deactivated.

Knowledge Base Article

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Systematic Investment Plan (SIP)

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Why was my KYC rejected due to Invalid PAN card?

Please be advised that if you already have a CoinDCX profile with the same PAN number, you will be unable to create a new CoinDCX account. We recommend that you attempt logging into the initial account with which you registered your PAN.

Knowledge Base Article

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Pending/Rejected/Fail Status

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What happens if I by mistake transfer funds to someone else's unique bank account details from my bank account?

The amount will be refunded to the source bank account within 7-10 working days.

Knowledge Base Article

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Quick Bank Transfer

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Is TDS charged on Buy/Sell orders in the CoinDCX Web 3?

No, there are no TDS charges on Buy/Sell orders in the CoinDCX Web3.

Knowledge Base Article

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Trade

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Is there any fee associated with the Re-KYC?

The Re-KYC process does not involve any fees; it is completely free of charge.

Knowledge Base Article

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Re-KYC Verification

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What are a reporting entity’s obligations with regard to the beneficial ownership verification?

All reporting entities should, at the time of commencement of an account-based relationship with a client, determine whether the client is acting on behalf of a beneficial owner, and identify the beneficial owner and take all steps to verify the identity of the beneficial owner.

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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How do I unlock the “Locked Points” available in the points section in Web3?

​ ​ When you complete your first successful trade on the CoinDCX Web3 platform, the Okto points awarded to you will be unlocked. Related article : How do I buy a token on Web3? Furthermore, you'll earn more Okto Points for every transaction you conduct in the CoinDCX Web3 platform. The more you trad

Knowledge Base Article

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Okto Points

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How do I link my wallet and ensure secure withdrawals?

When linking an external wallet, you may be asked to provide ownership details (for example, wallet type or proof of wallet ownership). This is part of Travel Rule checks to ensure withdrawals are secure and compliant. Depending on the hosting type: ​ Private wallets (self-custody): You may need to

Knowledge Base Article

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Crypto Deposit & Withdrawal (CDW) & Travel Rule

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Why is KYC important?

KYC is important because it helps prevent identity theft, fraud, and money laundering.

Knowledge Base Article

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PMLA Rules from a User POV

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
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*Certified in India for May 2023-24