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Can I block my current device?

Yes, but keep in mind that you'll be signed out of that device and will need to contact CoinDCX Support by tapping "Chat Now" in the top right corner to unblock the device. Only block your current device if necessary.

Knowledge Base Article

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Verified Devices

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Will blocking a device sign me out of that device?

Yes. Once a device is blocked, it will no longer be able to access your CoinDCX account. You'll need to contact CoinDCX Support by tapping "Chat Now" in the top right corner to unblock the device.

Knowledge Base Article

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Verified Devices

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What are USDT Margin Futures?

USDT Margin Futures are futures contracts where USDT is used as the margin currency. To trade USDT margin Futures, you need to maintain your margin in USDT, and any profit or loss (PnL) from your trades is also settled in USDT.

Knowledge Base Article

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Margin Types (INR Margin & USDT Margin)

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Does my password expire?

No. Your CoinDCX password doesn't expire automatically. However, we recommend updating it regularly as a good security practice, especially if you think your password may have been compromised.

Knowledge Base Article

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Password Management

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I didn't receive the OTP while changing my password. What should I do?

If you haven't received the OTP: Check that your registered email address or mobile number is accessible.Look in your Spam or Junk folder if you're expecting an email OTP.Wait a few minutes before requesting a new OTP.Avoid requesting multiple OTPs in quick succession.Double-check if you have enable

Knowledge Base Article

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Password Management

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Why isn't my new password being accepted?

Your new password may not be accepted if: It doesn't meet the required password criteria.The confirmation password doesn't match.The verification process wasn't completed successfully. Your password must: Be at least 8 characters long.Include 1 uppercase letter (A–Z).Include 1 lowercase letter (a–z)

Knowledge Base Article

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Password Management

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Why can't I withdraw INR after changing my password?

For your account's security, INR withdrawals are temporarily restricted for 24 hours after a successful password change. This helps protect your account from unauthorized access and prevents fraudulent withdrawal attempts.

Knowledge Base Article

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Password Management

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Why are INR withdrawals temporarily unavailable after changing or resetting my Login PIN?

For your account's security, INR withdrawals are temporarily unavailable for 24 hours after your Login PIN is changed or reset. This cooling-off period helps protect your account from unauthorized changes and fraudulent withdrawals.

Knowledge Base Article

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Login PIN

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What happens to my Profit & Loss (PnL)?

Your overall Profit & Loss (PnL) does not change due to redenomination. Only the token quantity and price are adjusted according to the conversion ratio, while the overall value of your investment remains the same. For example: Before Redenomination Quantity: 10 Average Buy Price: ₹100 Current Price

Knowledge Base Article

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Rebranding/Redenomination

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What are the Fees charged for Insta?

A standard fee is charged on every Insta Order, which includes a 0.59% trading fee on the order value and an additional 18% GST applicable on the trading fee. The applicable charges are displayed before you confirm your order.

Knowledge Base Article

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Trading Fees

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Why is the contract chart based on Mark Price and not LTP?

Contract charts are based on Mark Price because options contracts currently have lower liquidity. LTP (Last Traded Price) may remain unchanged for long periods, making charts look flat and misleading. Mark Price provides a fair and continuous price, calculated using market factors, and shows meaning

Knowledge Base Article

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Options - Contract Chart

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Can I place advanced trades like Straddles or Butterflies?

Currently, only single-leg orders are supported; multi-leg and strategy orders will be available in future updates.

Knowledge Base Article

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Crypto Options

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Is there any change in the volume criteria for VIP Levels?

No, the volume criteria and thresholds for all VIP Levels remain unchanged. The only update is that INR Margin Futures trading volume is now included in the total Futures volume (after converting it into USDT).

Knowledge Base Article

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VIP Levels

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How do I disable Biometric Login?

If you no longer wish to use biometrics: Open the CoinDCX app.Go to Profile > Security Settings.Select Biometric Login.Turn off the Biometric Login toggle.Confirm your choice if prompted. You can continue using your Login PIN or password to access your account.

Knowledge Base Article

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Biometric Login

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Why am I not receiving the OTP or unable to complete 2FA verification?

If you're not receiving the SMS OTP ​ Ensure your registered mobile number is active and has network coverage.Wait a few minutes before requesting another OTP.Avoid requesting multiple OTPs in quick succession.Restart your device and try again.​ If you're not receiving the Email OTP ​ Check your Spa

Knowledge Base Article

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OTP & Two-Factor Authentication (2FA)

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Can I still log in if Biometric Login doesn't work?

Yes. If biometric authentication isn't available or fails, you can log in using your Login PIN or password, depending on your account settings.

Knowledge Base Article

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Biometric Login

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How can I set TP/SL in my Options position or order?

You can add TP/SL: While placing a new Options order From an active Options position Enter the trigger price and confirm after reviewing the warning note.

Knowledge Base Article

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Options - TP/SL

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Why isn't my Google Authenticator code working?

Your verification code may not work if: The code has already expired.Your device's date and time aren't synced automatically.Authenticator App's time zone is not set to ISTYou're entering an older code instead of the latest one. Google Authenticator generates a new verification code every 30 seconds

Knowledge Base Article

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OTP & Two-Factor Authentication (2FA)

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Why are INR withdrawals temporarily unavailable after enabling or disabling 2FA?

For your account's security, INR withdrawals are temporarily unavailable for 24 hours after enabling or disabling Two-Factor Authentication. This cooling-off period helps protect your account from unauthorized changes and fraudulent withdrawals.

Knowledge Base Article

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OTP & Two-Factor Authentication (2FA)

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Are there any changes in fees for INR Margin Futures?

No, there are no changes in the fee structure. INR Margin Futures continue to have standard fees applicable to all users.

Knowledge Base Article

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VIP Levels

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24