Can't find what you're looking for?

Ask a question

Search Results (1.2K)

Relevance
Selected Relevance
C
How can I exit or close my position?

To close an active position: Go to the Active Positions tab Select the position you want to close Click on Close Choose either: Market Order, or Limit Order Enter the Price in case of Limit Order Once executed, your position will be fully closed.

Knowledge Base Article

 • 

Global Futures

C
Will my future crypto deposits be processed?

No. Any future crypto deposits will not be processed or credited to your account. Please ensure you do not initiate any new crypto deposits.

Knowledge Base Article

 • 

Crypto Access & Eligibility

C
What is the Past Futures Trading P&L feature?

The Past Futures Trading P&L feature allows you to view your historical Futures trading profit and loss across multiple timeframes. This helps you better understand your overall trading performance and earnings over different periods.

Knowledge Base Article

 • 

Past PNL Enhancement

C
Can I place an Insta order using USDT or any other cryptocurrency?

No. Insta orders can only be placed using INR. Cryptocurrency-to-cryptocurrency trading is not supported in Insta Trading.

Knowledge Base Article

 • 

Insta Trading

C
Where can I view the cryptocurrencies I purchased?

Once your order is successfully executed, the purchased cryptocurrencies will be available under Portfolio → Coins.

Knowledge Base Article

 • 

Insta Trading

C
Why am I seeing a profit even though the LTP shows an unrealized loss?

That’s because your locked margin has gained value after the conversion rate was revised. The gain on your margin can offset your unrealized loss from the LTP movement leading to a net profit display. Let’s understand this with an example: Locked Margin: 34.70 USDT Old Conversion Rate: ₹100 → INR Va

Knowledge Base Article

 • 

USDT<>INR Conversion Price Revised

C
Why are the Buy and Sell prices different in Insta Trading?

The Estimated Buying Price and Estimated Selling Price represent the best available market prices at the time you place your order. Since buy and sell prices depend on market conditions, available liquidity, and the current market spread, they may differ from each other. For this reason, the price y

Knowledge Base Article

 • 

Insta Trading

C
What is the minimum and maximum amount for an Insta order?

The minimum amount required to place an Insta Order is ₹100. The maximum order amount varies based on the cryptocurrency you are trading.

Knowledge Base Article

 • 

Insta Trading

C
If I transfer a token from CoinDCX to Web 3, how does it affect my portfolio value in CoinDCX?

Your CoinDCX and Web 3 portfolios are kept separate. So, if you transfer $100 from CoinDCX to Web 3, your CoinDCX portfolio will decrease by $100.

Knowledge Base Article

 • 

Transfer

C
I paid $X for a token, but the tokens I received are worth less than $X. Can I get a refund?

We understand that token prices can fluctuate. Before you complete your purchase, we provide an estimate of the number & value of tokens you'll receive and give a warning about potential value changes due to market fluctuations. Because token values can change rapidly, we are unable to offer refunds

Knowledge Base Article

 • 

Trade

C
What is Trade?

CoinDCX Web 3 provides its users with a functionality to buy/sell thousands of tokens in exchange for another token on multiple chains/networks.

Knowledge Base Article

 • 

Trade

C
Do you support the ETH chain?

We currently do not support the ETH chain. Gas/Network fees incurred in the ETH chain are significantly high, hence we have not included the ETH chain.

Knowledge Base Article

 • 

Trade

C
Are points credited instantly?

The Okto Points will be added to your CoinDCX Web3 points section on a weekly basis. Points will be processed and added to your account every Friday at 7:30 PM IST.

Knowledge Base Article

 • 

Okto Points

C
Are there referral points for CoinDCX Web3?

CoinDCX doesn't offer a referral program for CoinDCX Web3 at the moment. Watch this space for more.

Knowledge Base Article

 • 

Okto Points

C
Will I incur gas fees when adding and sending funds?

Yes, gas fees apply to all transactions on the blockchain.

Knowledge Base Article

 • 

Transfer

C
Why is the conversion price revised in Futures Trading?

The USDT–INR conversion rate is periodically revised based on broader macro factors, including changes in the USD–INR valuation, operational costs, and market liquidity conditions. The conversion rate is intentionally priced with a small buffer relative to the live USD–INR rate to reduce the need fo

Knowledge Base Article

 • 

USDT<>INR Conversion Price Revised

C
Why do I keep getting the location permission pop-up?

The permission request will continue to appear until location access is granted, as Location access is required during selfie verification to help securely verify your identity and protect your account.

Knowledge Base Article

 • 

Selfie Verification & Location Access

C
What is the Quick Trade option?

Quick Trade (Quick Buy & Quick Sell) allows your orders to be executed instantly on the blockchain. Since the execution is faster, it helps reduce delays and minimizes the impact of slippage that can occur due to slower order execution. The goal of Quick Trade is to provide faster and more efficient

Knowledge Base Article

 • 

Quick Trade

C
How are the payouts managed in Advanced Earn?

The earnings will be shown on a monthly basis and every month your earnings will be automatically reinvested, i.e. adjusted with your principal amount. The final payout will hence be made only after you exit the product

Knowledge Base Article

 • 

Advanced Earn

C
Why are there limited coins on CoinDCX?

The entire framework of listing a coin on CoinDCX is created with three main objectives – enhancing investor protection, maintaining fair and transparent markets, and reducing systemic risk by giving sample diversification opportunities. CoinDCX has named this framework -7M, as the company analyses

Knowledge Base Article

 • 

Trading on CoinDCX

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

© All rights reserved by Primestack Pte. Ltd.

users-badge assets-badge volume-badge funding-badge aml-badge

DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24