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Why can't I change my password?

If you're having trouble changing your password, here are a few things to check: Make sure you've entered your current password correctly.Ensure your new password meets the required password criteria.Confirm that both password fields match.Complete the OTP or 2FA verification if prompted. Your passw

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Password Management

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Can I withdraw INR without completing KYC or Bank Account Verification (BAV)?

No. To withdraw INR from your CoinDCX account, you must: ​ Complete KYC verification.Complete Bank Account Verification (BAV).Have at least ₹100 available in your INR Wallet.​ If you haven't completed KYC or Bank Account Verification yet, please complete these steps before initiating an INR withdraw

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How do I withdraw?

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Can I edit my deposit request on the CoinDCX Website?

No. The Edit Deposit Details feature is currently available only on the CoinDCX App.

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Deposit Requests

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How do fraudsters typically impersonate CoinDCX?

Fraudsters may attempt to impersonate CoinDCX by creating fake: WebsitesMobile applicationsSocial media profilesWhatsApp or Telegram groupsEmail addresses, mobile numbers, or documents relating to CoinDCX or its directors/employees They may also pretend to be CoinDCX employees or customer support re

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Beware of CoinDCX Impersonators

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Why hasn't my Sub-Account been activated?

A newly created Sub-Account must verify its registered email address before it can be used. If the verification email hasn't been received or has expired, the master account can resend it by going to: Profile → Sub-Accounts → Resend Email

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Account Creation & Activation

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Why am I unable to add the CoinDCX bank account as a beneficiary?

If you're unable to add the CoinDCX bank account as a beneficiary, it could be due to one of the following reasons: The account number or IFSC code has been entered incorrectly.The beneficiary name doesn't match the name displayed in your CoinDCX account.Your bank is displaying a temporary validatio

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Adding Beneficiary

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What are the penalties for violating PMLA?

Violation of PMLA can result in severe penalties, including imprisonment for a term which shall not be less than three years but which may extend to seven years and shall also be liable to fine.

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PMLA Rules from a User POV

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What is the minimum amount to start a SIP?

You can start a SIP with a minimum investment of ₹100 per installment, making it easy to begin investing with a small amount and gradually build your portfolio over time.

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Systematic Investment Plan (SIP)

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How will I know if a token is being delisted?

We'll notify affected users through multiple channels, including The Announcements page, Email communication & Push notifications (PNs)

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Token Delisting

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Can I buy a token using its contract address in CoinDCX Web3?

Yes. CoinDCX Web3 allows you to buy supported tokens using their contract address, even if they are not listed in the CoinDCX Web3. However, it's important to note that tokens purchased using a contract address have not been listed or verified by CoinDCX. Before purchasing any such token, we strongl

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Crypto to Crypto Swap

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Why have I received a Re-KYC notification?

You have received a Re-KYC notification because your KYC details need to be revalidated or updated as per regulatory guidelines. Completing Re-KYC helps ensure uninterrupted access to your CoinDCX account.

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Re-KYC Verification

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How can I download the TDS Summary Report?

Log in to the CoinDCX App. Go to Profile. Select Generate Reports. Click on TDS Summary Report. Choose the required Financial Year. Download the Summary Report in Excel format.

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Reports

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Can I still invest in Advanced Earn after this update?

Advanced Earn has stopped accepting new investments. The product is being sunset as part of a product review and will remain closed for additional deposits.

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Latest Updates on Advanced Earn

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Is there any change in the volume criteria for VIP Levels?

No, the volume criteria and thresholds for all VIP Levels remain unchanged. The only update is that INR Margin Futures trading volume is now included in the total Futures volume (after converting it into USDT).

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VIP Levels

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What is the difference between Simple View and Advanced View in Portfolio?

You can choose how your portfolio information is displayed. Simple View displays Current Value, Invested Value & Total P&L. Advanced View displays Average Buying Price, Last Traded Price (LTP), Current Value & Total P&L

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Portfolio Value

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What is the price at which I will get Airdrop?

Since these are distributed Tokens the price of the Airdrop is 0.

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Airdrop

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Can I pause my SIP Installment?

No, the option to pause a SIP is currently not available. However, you can cancel your SIP at any time, as there is no lock-in period, giving you the flexibility to stop future installments whenever needed.

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Systematic Investment Plan (SIP)

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Will blocking a device sign me out of that device?

Yes. Once a device is blocked, it will no longer be able to access your CoinDCX account. You'll need to contact CoinDCX Support by tapping "Chat Now" in the top right corner to unblock the device.

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Verified Devices

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What is Swap?

A Swap allows you to exchange one cryptocurrency for another directly on the blockchain. With CoinDCX Web3, you can swap thousands of supported tokens across multiple blockchain networks. Example: You can swap USDT for SOL on the Solana network.

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Crypto to Crypto Swap

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Is 2-Factor Authentication (2FA) required for Sub-Accounts?

Yes. 2-Factor Authentication (2FA) is mandatory for all Sub-Accounts to enhance account security and help prevent unauthorized access.

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Sub-Account Profile & Security

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24