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Why can I not see the Net PNL of my closed position?

The Net PNL for your closed position will be reflected after one day. This delay occurs because your position was settled at a different conversion rate, and the system takes time to complete the final settlement calculation.

Knowledge Base Article

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USDT<>INR Conversion Rate

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How is the funding amount calculated in Past P&L?

Funding is displayed as an aggregate amount for the selected timeframe. It is calculated across all positions traded during that period, not for any individual or single position.

Knowledge Base Article

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Past PNL Enhancement

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How can I delete a Drawing Template?

You can delete any saved Drawing Template from the Templates option available in the drawing toolbar. This will remove the saved style from your list of templates.

Knowledge Base Article

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Drawing Template

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What happens if I partially close my position?

Partially closing your position does not reset the Total Funding Fee calculation. The calculation continues from the time you originally opened the position until it is completely closed. Example: You open a BTC/USDT Futures position with a quantity of 1.2 BTC. So far, you have received a cumulative

Knowledge Base Article

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Total Funding

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What happens if I save a template with the same name?

In such cases, the system may either overwrite the existing template or prompt you to create a new one, depending on how the platform handles duplicate names.

Knowledge Base Article

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Indicator Template

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How can I apply default settings?

If you want to revert to the original drawing settings, go to the Templates option and select Apply Default Settings. This will reset all your drawing settings back to the system default.

Knowledge Base Article

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Drawing Template

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What should I do if my passport image is unclear?

Retake the passport image and make sure: The image is clear.Both the front and back of the passport are captured.All four corners are visible.Your Passport Number, Name, Date of Birth, and Expiry Date can be clearly read. If you’re still unable to complete the verification, Contact CoinDCX Support.

Knowledge Base Article

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Passport Verification

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What is changing in the Options Brokerage benefit?

We are introducing a Refund-Based Brokerage for Options Trading. Under this, standard trading fees will be charged at the time of trade execution, and eligible users will receive a daily refund of their trading fees directly into their Options Wallet. This benefit is applicable for users whose cumul

Knowledge Base Article

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Refund Based Trading Fees in Options Trading

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What is an OTP?

A One-Time Password (OTP) is a unique verification code sent to your registered email address or registered mobile number to help verify your identity. You may be asked to enter an OTP while: Logging in to your accountResetting your passwordUpdating your registered email address or mobile numberPerf

Knowledge Base Article

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OTP & Two-Factor Authentication (2FA)

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Which timeframes are available to view Past Futures Trading P&L?

You can view your Past Futures Trading P&L for the following timeframes: Last 7 Days Last 30 Days Current Financial Year All Time

Knowledge Base Article

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Past PNL Enhancement

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Will I be notified when I am close to or have reached $1 Million Volume Threshold?

Yes. Once your cumulative Options Notional Volume crosses $1 million, you will receive a push notification and email informing you that standard fees will be applied. The push notification will read: "You've traded ₹1M in notional volume. Standard fees apply on all trades going forward."

Knowledge Base Article

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Refund Based Trading Fees in Options Trading

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Where can I learn more about Indicator Templates?

For a comprehensive guide on Indicator Templates, including saving, managing, and applying templates, please visit: Blog Link

Knowledge Base Article

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Indicator Template

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Can I view the Total Funding Fee after closing my position?

No. The Total Funding Fee is only displayed for active Futures positions. Once your position is fully closed, the Total Funding Fee will no longer be visible. However, you can still view individual Funding Fee transactions in your Futures History under the Transactions tab.

Knowledge Base Article

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Total Funding

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What is this Wallet Settlement entry in Transaction History?

Whenever the USDTINR conversion rate is revised, a settlement transaction is created in the transaction history to adjust your wallet balance. This entry is called “Wallet Settlement” and can be either a credit or debit, depending on whether the conversion rate has increased or decreased.

Knowledge Base Article

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USDT<>INR Conversion Rate

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What happens if I cross the $1 Million volume threshold?

Once your cumulative Options Notional Volume crosses $1 million, standard fees will apply on all subsequent trades and you will no longer receive a refund. You will be notified via push notification and email when this happens.

Knowledge Base Article

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Refund Based Trading Fees in Options Trading

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What happens if I select “Remember Symbol”?

If you select Remember Symbol while saving the template, then when you load it later, your chart will automatically open the same pair (market) that was used while saving.

Knowledge Base Article

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Indicator Template

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Where can I get more information or assistance?

For any questions or concerns, please contact our support team through the in-app help section or at the official support email.

Knowledge Base Article

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Web3 - Fee Update

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How do I save Auto TP/SL?

Option 1: Through Trade Presets Navigate to: Futures → More → Trade Presets → Auto TP/SL Enable: Take Profit (TP), or Stop Loss (SL), or Both TP & SL Enter the desired ROE (%). Click Confirm. Option 2: From the Order Form Toggle on the Auto TP/SL option on the order form. You will be redirected to t

Knowledge Base Article

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Trade Preset

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How will my PNL be calculated if the order is executed at a different conversion price?

Your PNL is always calculated based on the corresponding transactions and the applicable conversion rates at the time of each execution. This means that if your order is executed across different conversion rates, the impact of each rate is automatically factored into the final PNL calculation. As a

Knowledge Base Article

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USDT<>INR Conversion Rate

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Will applying a template remove my existing indicators?

Yes, applying an indicator template will replace the current indicators on your chart with the ones saved in the template. This helps ensure consistency with the saved setup.

Knowledge Base Article

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Indicator Template

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24