Can't find what you're looking for?

Ask a question

Search Results (828)

Relevance
Selected Relevance
C
How to change my password on CoinDCX?

Follow these easy steps to update your password: ​ Login to your CoinDCX app and click on the profile icon at the top left corner of your screen. Tap on the "Security" option. ​​ ​​ Provide the required information, including your old and new passwords, and click on "Change Password." ​​ Congratulat

Knowledge Base Article

 • 

Login

C
My account is blocked. How do I retrieve it?

If you discover that your account is blocked, kindly reach out to our support team through chat for assistance. They'll be happy to help!

Knowledge Base Article

 • 

Login

C
How long does the Re-KYC Process take?

For the Re-KYC process: ​ 1. No Changes in Existing KYC Details: If there are no changes in your current KYC details, you can complete the process by self-declaring through the CoinDCX mobile application. This method allows for an immediate update without any waiting time, ensuring a hassle-free pro

Knowledge Base Article

 • 

Re-KYC Verification

C
What happens if I don't undergo Re-KYC?

In accordance with the latest guidelines from the Financial Intelligence Unit - India, failure to complete the verification within the provided 30-day timeframe after receiving the Re-KYC email may result in CoinDCX taking action on your account. ​ To continue enjoying uninterrupted access for tradi

Knowledge Base Article

 • 

Re-KYC Verification

C
What is electronic video verification?

Electronic Video Verification is an enhanced due diligence process that involves verifying your identity and location information using video technology. In this procedure, your identity, documents, or specific details are authenticated via a live video call with an authorized CoinDCX representative

Knowledge Base Article

 • 

Verification

C
Is my information adequately protected during Electronic video verification, considering the potential misuse of video KYC?

CoinDCX operates as a fully compliant crypto exchange in accordance with government rules and regulations. Consequently, we uphold the highest standards of due diligence measures, prioritizing the safeguarding of customers' information. The data obtained during the Video Verification process is secu

Knowledge Base Article

 • 

Verification

C
Will my KYC documents be safe with CoinDCX?

At CoinDCX, we prioritize the safety and security of your information above all else. You can trust that your data is completely secure with us. We use top-notch security software for both your crypto-wallets and identity management system. Your privacy and security are our top concerns! ​ Important

Knowledge Base Article

 • 

Verification

C
Why was my KYC rejected due to “Account already exists” error?

Your KYC verification might not have been successful as the PAN card details you uploaded are already associated with another CoinDCX account. Please be aware that we are unable to proceed with KYC verification when identical documents are already in our system.

Knowledge Base Article

 • 

Pending/Rejected/Fail Status

C
KYC rejection reason is not clear. What should I do?

1. KYC rejected due to BAV name mismatch We regret to inform you that your KYC was rejected as your name did not match with the bank documents provided. Kindly upload the document for (Registered user) so we can verify the details again. 2. KYC is rejected due to incorrect documents We regret to inf

Knowledge Base Article

 • 

Pending/Rejected/Fail Status

C
Can I make deposits/withdrawals on CoinDCX without completing my KYC?

To enjoy the convenience of depositing or withdrawing crypto and INR, it's important for users to complete their KYC (Know Your Customer) process. This helps ensure a secure and smooth experience for everyone.

Knowledge Base Article

 • 

Verification

C
Why selfie is mandatory?

A selfie serves as a method for ensuring liveliness, allowing us to confirm a customer's identity against their PAN and Aadhar ID. This process helps prevent the creation and use of fake accounts on our platform, ensuring security and authenticity.

Knowledge Base Article

 • 

Verification

C
How to remove a Trusted Address?

You can remove an address as a trusted one by clicking on the checkbox and then the “Unmark Trusted” button. You will need to confirm this deletion by going to the confirmation we would have sent to your email address and the address will be unmarked as trusted. Note - Please note that unmarking doe

Knowledge Base Article

 • 

Account Related

C
How frequently is trading data/volume updated?

Data is usually updated about once every 30 to 60 minute(s).

Knowledge Base Article

 • 

Reward Hub

C
Can I deposit or withdraw crypto from any wallet or exchange?

Yes, you can deposit or withdraw from any verified wallet or exchange. However, deposits from restricted activities are not allowed, and wallets must pass compliance checks.

Knowledge Base Article

 • 

Custody FAQs

C
What if I accidentally deposit unsupported tokens or use the wrong network?

CoinDCX may attempt to recover funds, but recovery is not guaranteed. Recovery efforts may take up to 14 days and could incur a service fee. Always double-check the network and token before transferring.

Knowledge Base Article

 • 

Custody FAQs

C
I am getting an “Invalid OTP” error on 2FA. What should I do?

If you're seeing an “Invalid OTP” error on Google Authenticator, follow these steps to resolve it: ​ Ensure you’re entering the OTP within 30 seconds, as codes expire quickly. Sync your Google Authenticator: Check that your device’s clock is set to the correct time zone. Open Google Authenticator >

Knowledge Base Article

 • 

OTP

C
How to beware of email and telephone scams?

CoinDCX will never call you personally on your phone. If you find a phone number claiming to be for CoinDCX support, it's a scam. Do not call it. Instead, please send us a support ticket with information about the scam.

Knowledge Base Article

 • 

Account Related

C
How to secure the CoinDCX account?

Please follow the guidelines to secure your CoinDCX account: Set up 2-Factor Authentication: Setting up Two-Factor Authentication will ensure that no-one can access your CoinDCX account without obtaining both your password and the second factor to your security - whether it’s your OTP or Google Auth

Knowledge Base Article

 • 

Account Related

C
How does two-factor authentication (2FA) for Login work?

Go to CoinDCX Login and enter your login credentials. After signing in, open the Google Authenticator app on your mobile device. Enter the 6-digit code from the Google Authenticator app. Click confirm to complete the login. ​ You’re now logged in securely!

Knowledge Base Article

 • 

Account Related

C
How to keep your funds secure on CoinDCX?

If you are an existing user of CoinDCX Pro and have secured your account already with a security rating of 4/4 then your funds are completely secure. For the existing users who have not secured their CoinDCX Pro account or the new users who have joined CoinDCX, there are multiple ways in which you c

Knowledge Base Article

 • 

Account Related

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

© All rights reserved by Primestack Pte. Ltd.

users-badge assets-badge volume-badge funding-badge aml-badge

DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24