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Does the template save all drawing tools together?

Templates save the settings for the selected drawing tool. If you use multiple drawing tools, you may need to create separate templates based on your customization.

Knowledge Base Article

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Drawing Template

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Can I view the Total Funding Fee after closing my position?

No. The Total Funding Fee is only displayed for active Futures positions. Once your position is fully closed, the Total Funding Fee will no longer be visible. However, you can still view individual Funding Fee transactions in your Futures History under the Transactions tab.

Knowledge Base Article

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Total Funding

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Are Order Size Presets saved separately for each pair and margin type?

Yes. Order Size Presets are saved separately for Each Futures pair & Each margin type (INR Margin and USDT Margin). This means you can have different presets for the same pair under different margin modes. Example: BTC/USDT (USDT Margin) → Preset A BTC/USDT (INR Margin) → Preset B When you switch be

Knowledge Base Article

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Trade Preset

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Can I add or update a nominee on the CoinDCX website?

No. The nominee feature is currently available only on the CoinDCX App.

Knowledge Base Article

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Nomination

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Will my Drawing Templates be available after I log out or switch devices?

Saved templates are generally linked to your account. As long as you log in with the same account, your templates should be available across sessions and devices.

Knowledge Base Article

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Drawing Template

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What are the CDD Measures for Individuals as per PMLA Act 2002?

In case the customer is an individual following documents are required for due diligence ​ (a) the Aadhaar number where, (i) the proof of possession of Aadhaar number where offline verification can be carried out; or (ii) the proof of possession of Aadhaar number where offline verification cannot be

Knowledge Base Article

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PMLA Rules from a User POV

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Why does my PNL still show fees even after receiving a refund?

Trading fees are deducted at the time of trade execution and are immediately reflected in your PNL. The corresponding fee refund is processed separately and credited to your Options Wallet, where it can be viewed in Transaction History with the transaction type “Transfer In.” Once the refund is cred

Knowledge Base Article

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Refund Based Trading Fees in Options Trading

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Can I still log in if Biometric Login doesn't work?

Yes. If biometric authentication isn't available or fails, you can log in using your Login PIN or password, depending on your account settings.

Knowledge Base Article

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Biometric Login

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Why does my average buying price change?

Token prices are calculated in USDT but displayed in INR within the app. As the INR-USDT exchange rate changes, your displayed average buying price may also change. This does not affect the actual number of tokens you own or indicate a gain or loss.

Knowledge Base Article

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Crypto to Crypto Swap

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Can a demise claim be put on hold?

Yes. A claim may be placed on hold if additional verification is required or if there are legal disputes, competing claims, or pending court proceedings relating to the deceased user's assets. The claim will continue once the required legal requirements have been fulfilled.

Knowledge Base Article

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Demise Claim

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What is the Quick Trade option?

Quick Trade (Quick Buy & Quick Sell) allows your orders to be executed instantly on the blockchain. Since the execution is faster, it helps reduce delays and minimizes the impact of slippage that can occur due to slower order execution. The goal of Quick Trade is to provide faster and more efficient

Knowledge Base Article

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Quick Trade

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When will my VIP Level be updated?

Your VIP Level is reviewed weekly based on your last 30 days of trading volume. Updates are processed every Monday.

Knowledge Base Article

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VIP Levels

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What happens after I change my password?

Once your password is updated: Your new password becomes active immediately.Use it the next time you log in to your CoinDCX account.

Knowledge Base Article

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Password Management

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Can I use an indicator template on multiple charts at the same time?

Yes, you can apply the same template across multiple charts. However, this needs to be done manually on each chart.

Knowledge Base Article

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Indicator Template

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What is the impact on my active position?

If the conversion rate is revised while your position is still active, it can impact your position. This is because your position was opened at an older conversion rate, and now the conversion rate has changed. Due to this, the Active PNL and Margin may show some discrepancy, as they are calculated

Knowledge Base Article

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USDT<>INR Conversion Rate

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Why are INR withdrawals temporarily unavailable after enabling or disabling 2FA?

For your account's security, INR withdrawals are temporarily unavailable for 24 hours after enabling or disabling Two-Factor Authentication. This cooling-off period helps protect your account from unauthorized changes and fraudulent withdrawals.

Knowledge Base Article

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OTP & Two-Factor Authentication (2FA)

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What are the Scam Tokens?

Scam tokens are fraudulent or malicious cryptocurrencies created to deceive users or exploit vulnerabilities in the Web3 ecosystem. One of the key advantages of Web3 is that anyone can create and launch a token without approval from a centralized authority. While this promotes innovation, it also al

Knowledge Base Article

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Web3 Safety & Security

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Who can nominate?

We'd like to inform you that the nomination process is exclusively available for individuals holding the beneficiary account. In simpler terms, only you, as the account holder, have the privilege to make nominations.

Knowledge Base Article

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Nomination

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When will my Advanced Earn balance be unlocked?

The balances held in Advanced Earn have been unlocked as part of the product sunset process. The funds are now reflected in your wallet and can be used normally. If you are unable to see the balance, please reach out to us, and we will assist you.

Knowledge Base Article

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Latest Updates on Advanced Earn

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Will Pair Delisting affect my holdings?

No. Pair Delisting does not affect your token holdings. Your tokens will remain safely stored in your wallet, and you can continue trading them using any other supported trading pairs available on CoinDCX.

Knowledge Base Article

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Pair Delisting

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24