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I do not have any other bank apart from Paytm, what should I do?

We suggest opening a new bank account to provide more flexibility when using the CoinDCX platform. Once you open a new bank account, please update your registered bank account to the new one. ​ Refer to this FAQ on how to change bank accounts.

Knowledge Base Article

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Paytm Bank Account

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Will it impact the PNL of my previous positions?

No, it will not impact the PNL of your previous positions. The impact of conversion rate revision is only applicable to positions that were active at the time of the revision.

Knowledge Base Article

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USDT<>INR Conversion Rate

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How can I avoid my position getting liquidated?

You can reduce liquidation risk by: Setting Stop Loss (SL) for your position Monitoring your position regularly Avoiding excessive leverage Adding margin when required Risk management plays a key role in futures trading.

Knowledge Base Article

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Global Futures

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How can I avoid my position getting liquidated?

You can reduce liquidation risk by: Setting Stop Loss (SL) for your position Monitoring your position regularly Avoiding excessive leverage Adding margin when required Risk management plays a key role in futures trading.

Knowledge Base Article

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Liquidation

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Do I need to take any action due to this update?

No user action is required. The revised fee will be automatically applied to eligible transactions from the effective date.

Knowledge Base Article

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Web3 - Fee Update

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What is Isolated Margin?

In Isolated Margin, each position uses a fixed amount of margin that is allocated specifically to that trade. If the position is liquidated, only the margin assigned to that position is at risk. Your remaining Futures wallet balance and other positions are not affected. This mode is suitable for tra

Knowledge Base Article

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Leverage & Margin Mode

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What does the INR Conversion Rate change mean for my existing positions?

The INR Conversion Rate determines how your INR-Margin Futures positions are valued against USDT. When this rate changes, it affects the value of your locked margin in INR terms. If the conversion rate increases, the INR value of your locked margin goes up, giving you a notional gain. If it decrease

Knowledge Base Article

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USDT<>INR Conversion Price Revised

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What will happen to the funds that I already invested in Advanced Earn?

Your existing balance has been unlocked as part of the product closure process. The funds are now available in your wallet, and you will be able to withdraw, trade, or transfer them according to your preference. ​

Knowledge Base Article

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Latest Updates on Advanced Earn

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When will my VIP Level be updated?

Your VIP Level is reviewed weekly based on your last 30 days of trading volume. Updates are processed every Monday.

Knowledge Base Article

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VIP Levels

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What are the benefits of Futures Trading?

With Crypto Futures on CoinDCX, you can enjoy: Up to 100x leverage Competitive trading fees. A simple and intuitive trading experience on the CoinDCX App and Website. Perpetual contracts with no expiry date.

Knowledge Base Article

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Introduction to Futures Trading

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Is Futures Trading the same as buying cryptocurrency?

No. In Futures Trading, you don't buy or own the cryptocurrency. Instead, you're trading based on whether you think its price will move up or down.

Knowledge Base Article

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Introduction to Futures Trading

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Where can I trade Crypto Futures?

You can trade Crypto Futures on both the CoinDCX App and the CoinDCX Website.

Knowledge Base Article

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Introduction to Futures Trading

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Are there any changes in fees for INR Margin Futures?

No, there are no changes in the fee structure. INR Margin Futures continue to have standard fees applicable to all users.

Knowledge Base Article

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VIP Levels

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In which currency will my position be settled?

All positions are settled in INR. When you close a position, P&L is converted internally from USDC & Final settlement is credited to your wallet in INR

Knowledge Base Article

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Global Futures

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Do I need to link my email to my Web3 account?

Yes, you need to connect your Google account to your Web3 wallet for access.

Knowledge Base Article

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WEB 3 Recovery

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What is the impact on my active position?

If the conversion rate is revised while your position is still active, it can impact your position. This is because your position was opened at an older conversion rate, and now the conversion rate has changed. Due to this, the Active PNL and Margin may show some discrepancy, as they are calculated

Knowledge Base Article

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USDT<>INR Conversion Rate

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What happens after I change my password?

Once your password is updated: Your new password becomes active immediately.Use it the next time you log in to your CoinDCX account.A 24-hour security cooling-off period will be applied to INR withdrawals for your account's safety.

Knowledge Base Article

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Password Management

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I denied the location permission. What should I do?

No worries! Simply enable location access for the CoinDCX app or website from your device or browser settings and retry the selfie verification.

Knowledge Base Article

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Selfie Verification & Location Access

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Why do I need to complete identity verification?

To protect your account from unauthorized changes, you'll be required to verify your identity using your PAN details, Date of Birth, and a selfie before your email address can be updated.

Knowledge Base Article

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Email ID Update

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Do I need a CoinDCX account to raise a demise claim?

Yes. If you don't already have a CoinDCX account, you'll be required to create one before the transmission process can proceed.

Knowledge Base Article

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Demise Claim

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24