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Do Global Futures follow US market hours?

No. Global Futures can be traded 24/7, 365 days a year. Unlike traditional US stock markets, which operate only during specific US market hours, perpetual futures: Remain open at all times Allow you to place, modify, or close orders even when the US stock market is closed However, please note: Price

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Global Futures

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Can I transfer crypto directly to that address on-chain? Will it show up in my Web3 wallet portfolio?

Web3 Wallet does not allow deposits from external sources. If you send crypto to your Web3 wallet address, it won’t show up in your portfolio.

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WEB 3 Custody

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What is a Crypto Options Chain?

A crypto options chain is a table listing all available option contracts for a crypto asset, showing strike prices, expiry dates, premiums, and other details to help traders compare choices.

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Crypto Options

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Is there any physical delivery of the asset?

All Options contracts are cash-settled in INR with no physical delivery, based on the final settlement price at expiry.

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Crypto Options

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Is the CIPF externally audited?

Yes. The CIPF and CoinDCX’s security practices are independently audited by reputed firms to ensure credibility and compliance.

Knowledge Base Article

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Trust & Transparency Centre

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Will I be notified when I am close to or have reached $1 Million Volume Threshold?

Yes. Once your cumulative Options Notional Volume crosses $1 million, you will receive a push notification and email informing you that standard fees will be applied. The push notification will read: "You've traded ₹1M in notional volume. Standard fees apply on all trades going forward."

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Refund Based Trading Fees in Options Trading

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For how many days will this Refund be in the Product?

The Refund benefit will continue to apply as long as your cumulative Options Notional Volume remains below the $1 Million threshold. Once your total cumulative volume reaches or exceeds $1 Million, you will no longer be eligible for the refund, and standard Options trading fees will apply on all sub

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Refund Based Trading Fees in Options Trading

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Who is covered by the CIPF?

All registered CoinDCX users holding assets on the platform are covered by the CIPF, subject to fund policy terms.

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Trust & Transparency Centre

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Are points credited instantly?

The Okto Points will be added to your CoinDCX Web3 points section on a weekly basis. Points will be processed and added to your account every Friday at 7:30 PM IST.

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Okto Points

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Can we add any token from CoinDCX to CoinDCX Web 3 and vice versa?

You have the flexibility to transfer tokens from a curated selection. This initial list comprises USDT, USDC, and several native tokens, with plans to expand it soon.

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Transfer

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If I transfer a token from CoinDCX to Web 3, how does it affect my portfolio value in CoinDCX?

Your CoinDCX and Web 3 portfolios are kept separate. So, if you transfer $100 from CoinDCX to Web 3, your CoinDCX portfolio will decrease by $100.

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Transfer

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I paid $X for a token, but the tokens I received are worth less than $X. Can I get a refund?

We understand that token prices can fluctuate. Before you complete your purchase, we provide an estimate of the number & value of tokens you'll receive and give a warning about potential value changes due to market fluctuations. Because token values can change rapidly, we are unable to offer refunds

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Trade

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How is the Annual Percentage Yield (APY) calculated?

The APY, or Annual Percentage Yield, is like the interest you earn on your virtual digital assets or tokens. It depends on how much profit the third-party staking or DeFi protocol makes when you use CoinDCX to deploy your assets. It's important to note that APY isn't a sure thing, and you'll only ge

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Simple Earn

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Will there be changes to the KYC or Re-KYC process?

No, the KYC and Re-KYC process will remain the same, and existing banners will still appear as they do today.

Knowledge Base Article

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CoinDCX Unified App

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Why is my transaction delayed, rejected, or not reflecting?

Several factors may cause delays or failures: Missing or mismatched Travel Rule details Incorrect network or unsupported token used Pending KYC or compliance checks Blockchain congestion, causing network delays Please verify all details or contact support if the issue persists.

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Travel Rule & Compliance

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Is TDS applicable on SIP?

TDS is not applicable on SIP investments at the time of purchase; however, it will be applied when you sell your crypto holdings, as per applicable regulations.

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Systematic Investment Plan (SIP)

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What happens to features like the Trade Signal component in Pro Mode?

The Trade Signal component, previously exclusive to Pro Mode, will now be accessible to all users under the ‘Markets’ tab. Users can view signals directly from the ‘Markets’ tab available on the homepage for a seamless and uniform experience.

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CoinDCX Unified App

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Why did my chart switch to another pair after applying a template?

This usually happens if “Remember Symbol” was selected while saving the template. In that case, the chart automatically redirects to the saved pair.

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Indicator Template

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What is Current Buying price?

The Current Buying Price is the latest market price at which you can purchase a cryptocurrency. Since market prices change continuously, the actual buying price may vary at the time you place your order.

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Portfolio Value

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Will my Drawing Template be saved automatically?

No, Drawing Templates are not auto-saved. You need to manually save your preferred settings using the Save Drawing Template option.

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Drawing Template

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24