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What happens after I submit my documents?

Once your documents have been submitted, CoinDCX will review them and complete the necessary verification before processing the claim. If any additional information or documents are required, you'll be informed during the review process. Upon successful verification, the transmission process will be

Knowledge Base Article

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Demise Claim

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What is the role of FIU-IND under PMLA?

FIU-IND (Financial Intelligence Unit - India) is the central agency responsible for receiving, processing, analyzing, and disseminating information relating to suspect financial transactions. It plays a crucial role in identifying and preventing money laundering and other related offences.

Knowledge Base Article

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PMLA Rules from a User POV

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Does adding a nominee make them the legal owner of my assets?

No. Adding a nominee helps identify the person to receive your assets through the transmission process. However, a nomination does not override applicable succession laws or a valid Will. The rights of legal heirs and beneficiaries will be determined in accordance with applicable law.

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Nomination

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Can I add or update a nominee on the CoinDCX website?

No. The nominee feature is currently available only on the CoinDCX App.

Knowledge Base Article

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Nomination

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Why should I add a nominee?

Adding a nominee helps facilitate the asset transmission process by identifying the person you've nominated to receive your assets. This can help make the claim process smoother, subject to applicable laws and verification requirements.

Knowledge Base Article

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Nomination

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What is a nominee?

A nominee is a person you choose to receive the assets held in your CoinDCX account in the unfortunate event of your demise. Adding a nominee helps simplify the asset transmission process, subject to applicable laws and verification requirements.

Knowledge Base Article

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Nomination

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How many nominees can I add?

You can add up to two nominees to your CoinDCX account.

Knowledge Base Article

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Nomination

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What details are needed for nomination?

We kindly request that you to provide the complete name, date of birth, and your relationship with the person you are nominating. Please ensure that the nominee's age and name are accurately entered, matching the details on the PAN-NIC documents, such as Aadhaar card, PAN card, or Passport.

Knowledge Base Article

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Nomination

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Can I use my Login PIN instead of my password?

Your Login PIN is designed for quicker access to the CoinDCX app after it has been set up. For certain actions, such as logging in on a new device or making security-related changes, you may still be asked to enter your password, OTP, or complete 2FA verification.

Knowledge Base Article

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Login PIN

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How do I set up a Login PIN?

You can create a Login PIN after logging in to the CoinDCX app. Follow these steps: Log in to the CoinDCX app.Follow the on-screen prompts to create a Login PIN.Enter a 6-digit PIN of your choice.Re-enter the PIN to confirm. Your Login PIN will be ready to use for future logins.

Knowledge Base Article

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Login PIN

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How does PMLA, 2002 define records?

Records include the records maintained in the form of books or stored in a computer or such other form as may be prescribed.

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PMLA Rules from a Reporting Entity POV

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What is the legal framework for exchanging information with foreign countries?

Section 56 of the Prevention of Money Laundering Act, 2002 provides for entering into agreements with foreign countries to enforce provision of PMLA, 2002 and for exchange of information.

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PMLA Rules from a Reporting Entity POV

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What is a Banking Company?

Banking company under PMLA means a banking company or a cooperative bank to which the Banking Regulation Act, 1949 1949 (10 of 1949) applies and includes any bank or banking institution referred to in section 51 of that Act.

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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Can I still log in if Biometric Login doesn't work?

Yes. If biometric authentication isn't available or fails, you can log in using your Login PIN or password, depending on your account settings.

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Biometric Login

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What happens if a token is under Maintenance?

During the maintenance period; You cannot buy the token and you cannot sell the token. Your holdings remain safe and visible in your portfolio. Trading will resume once the maintenance activity is completed.

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Exit Mode/Maintenance

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How can I trade on Spot?

You can trade on Spot using both the CoinDCX App and the CoinDCX Website.

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Spot Trading

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Can I delete my Backup Codes?

Yes. You can delete your Backup Codes from the CoinDCX website. Go to: Profile Icon > Security > Backup Codes > Manage ​ From there, select Delete to remove your existing Backup Codes.

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Backup Codes

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What is money laundering?

Money laundering is the process of converting proceeds obtained from criminal activity into legitimate funds. It involves concealing the source of illegal money by disguising it as legitimate funds.

Knowledge Base Article

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PMLA Rules from a User POV

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What is a Housing Finance Institution?

Housing Finance Institution shall have the same meaning as assigned to it in clause (d) of section 2 of the National Housing Bank Act, 1987.

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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Why have backup codes?

If you lose your phone or otherwise can't get an OTP by text or codes via Google Authenticator, you can use backup codes to sign in to your CoinDCX Account.

Knowledge Base Article

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Backup Codes

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24