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Do I need to opt-in to get VIP benefits?

No, VIP Levels are automatically assigned based on your trading volume. No separate opt-in is required.

Knowledge Base Article

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VIP Levels

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My fingerprint or Face ID isn't working. What should I do?

If biometric authentication fails: Try scanning your fingerprint or face again.Make sure your fingerprint sensor or camera is clean.Check that your fingerprint or Face ID is working for other apps on your device.If needed, use your Login PIN or password to access your account

Knowledge Base Article

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Biometric Login

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Can I use the same Backup Code more than once?

No. Each Backup Code can only be used once. Once a Backup Code has been used, it becomes invalid and cannot be used again.

Knowledge Base Article

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Backup Codes

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Is Biometric Login secure?

Yes. Biometric Login uses your device's built-in security features to verify your identity. Your fingerprint or facial data is stored securely on your device and is not stored by CoinDCX.

Knowledge Base Article

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Biometric Login

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What is a Co-operative Bank?

Co-operative bank shall have the same meaning as assigned to it in clause(dd) of section 2 of the Deposit Insurance and Credit Guarantee Corporation Act 1961.

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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Which devices support Biometric Login?

Biometric Login is available on compatible devices that support: Fingerprint authenticationFace ID or facial recognition Your device must have biometric authentication set up in its system settings before you can enable it in the CoinDCX app.

Knowledge Base Article

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Biometric Login

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What is an Intermediary?

Intermediary means, (i) a stock-broker, share transfer agent, banker to an issue, trustee to a trust deed, registrar to an issue, merchant banker, underwriter, portfolio manager, investment adviser or any other intermediary associated with securities market and registered under section 12 of the Sec

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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How many Backup Codes do I get?

When you generate Backup Codes, you'll receive 10 one-time-use Backup Codes. Each code can be used only once. As you use them, we recommend resetting your Backup Codes to generate a fresh set and ensure you always have recovery codes available.

Knowledge Base Article

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Backup Codes

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Why hasn't my Sub-Account been activated?

A newly created Sub-Account must verify its registered email address before it can be used. If the verification email hasn't been received or has expired, the master account can resend it by going to: Profile → Sub-Accounts → Resend Email

Knowledge Base Article

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Account Creation & Activation

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Can my VIP Level decrease as well?

Yes, VIP Levels are dynamic and based on your last 30 days trading volume. If your trading activity reduces, your VIP Level may be adjusted accordingly during the weekly review.

Knowledge Base Article

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VIP Levels

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When should I block a device?

You should consider blocking a device if: You no longer use that device.You've sold or given away the device.Your phone or laptop has been lost or stolen.You notice a device that you don't recognize. Blocking unused or unfamiliar devices helps keep your account secure.

Knowledge Base Article

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Verified Devices

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How do I disable Biometric Login?

If you no longer wish to use biometrics: Open the CoinDCX app.Go to Profile > Security Settings.Select Biometric Login.Turn off the Biometric Login toggle.Confirm your choice if prompted. You can continue using your Login PIN or password to access your account.

Knowledge Base Article

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Biometric Login

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Why do my drawings look different on another chart?

This can happen if a different template or default settings are applied on that chart. To maintain consistency, make sure the same Drawing Template is selected.

Knowledge Base Article

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Drawing Template

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Can I use both Biometric Login and a Login PIN?

Yes. Biometric Login is an additional convenience feature. If biometric authentication isn't available or doesn't work, you can still use your Login PIN or password to log in.

Knowledge Base Article

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Biometric Login

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Why can't I use my old Login PIN again?

To help keep your account secure, CoinDCX doesn't allow recently used Login PINs to be reused. This reduces the risk of unauthorized access if an old PIN has been compromised.

Knowledge Base Article

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Login PIN

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Where can I find my saved Drawing Templates?

You can access all your saved templates from the Templates option in the floating drawing toolbar. This is where you can apply, manage, or delete your templates.

Knowledge Base Article

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Drawing Template

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What should I do if my Login PIN isn't working?

If your Login PIN isn't working: Make sure you're entering the correct 6-digit PIN.Check that you're using the latest version of the CoinDCX app.If you've forgotten your PIN, tap Forgot PIN to create a new one. If the issue continues, contact CoinDCX Support by tapping "Chat Now" in the top right co

Knowledge Base Article

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Login PIN

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What is a Login PIN?

A Login PIN is a 6-digit security code that helps you quickly and securely access your CoinDCX app without entering your password every time. It's an additional security feature designed to make logging in faster while keeping your account protected.

Knowledge Base Article

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Login PIN

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What happens to my open orders in the delisted trading pair?

Any open orders placed in the trading pair being delisted will be automatically cancelled at the time of delisting. If you still wish to trade the token, you can place a new order using one of the other supported trading pairs.

Knowledge Base Article

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Pair Delisting

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Can I reuse my previous Login PIN?

No. For security reasons, you can't reuse any of your last three Login PINs. Choose a new PIN that you haven't used recently.

Knowledge Base Article

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Login PIN

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24