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What should I do if OTP service on 2FA is not working?

Hi there! If you're having trouble with the OTP service on 2FA, don't worry. Here’s what you can do to resolve the issue: ​ Check your device's time zone: Ensure that the time zone on your device is set correctly. Incorrect time settings can interfere with OTP generation. Sync Google Authenticator:

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OTP

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What is a Beneficial Owner as per PMLA Act 2002?

A beneficial owner is an individual or entity that ultimately owns or controls a company or asset, either directly or indirectly. The beneficial owner is the true owner of the company or asset, even if the legal ownership is held by another individual or entity. Where the client is a company, the be

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PMLA Rules from a User POV

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How are the rewards distributed?

Rewards can be directly allocated to your locked balance & unlocked balance, locked balance with specific conditions depending upon campaigns the user has participated in.

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Reward Hub

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How do I disable/deactivate my CoinDCX account?

If you want to deactivate your account or if you have multiple accounts and want to disable the account which you don't want to use, you can simply log into your CoinDCX account and Disable it yourself. You will still have the option to re-enable your account after disabling it, for this please reac

Knowledge Base Article

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Account Closure

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Is my information secure during the Re-KYC process?

During the Re-KYC process, we have implemented rigorous measures to ensure the utmost security and confidentiality of your information. To maintain the privacy of customer data, we employ encryption protocols for secure data transmission, strictly adhere to data protection laws, and implement robust

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Re-KYC Verification

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How can I convert and transfer my Futures Wallet holdings to my bank account?

To convert and transfer your Futures Wallet holdings to your bank account, you first need to transfer the funds from your Futures Wallet to your Spot Wallet. Once the funds are in your Spot Wallet, you can follow the standard withdrawal process to transfer them to your bank account.

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Futures Wallet

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What do I do if I see suspicious activity in my account?

If you come across any suspicious activity, please contact our customer support immediately and raise a support ticket. ​ Also, we recommend that you change your password and enable 2FA for better security.

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Account Related

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Do I have to pay tax on the referral earned through exchanges?

Earning Referral Income on Exchanges and Taxes ​ When you earn referral income from exchanges, the tax you owe will be based on your regular tax slab instead of the standard 30% crypto provision. However, if you opt to sell the crypto earned through referrals, a 1% Tax Deducted at Source (TDS) will

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TDS for CoinDCX App Users

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To whom is this TDS paid?

TDS is the tax deducted at the source which is paid to the Government on behalf of the deductee by CoinDCX as a part of compliance with the new crypto taxation rules announced in the Union Budget 2022. This will be available as a credit against your tax liabilities at the end of the financial year.

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TDS for CoinDCX App Users

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Why did I get liquidated?

When the Last Price of a contract falls below your liquidation price for long positions* or rises above your liquidation price for short positions*, your Locked-in margin level has been breached and the Liquidation Engine takes over your position. *Glossary Long Position: A buyer of futures contract

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Futures Trading

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What is Web 3?

Welcome to the world of Web 3! ​ Web 3 is a term used for the world of blockchain. In this CoinDCX Web 3, all your transactions are done directly on the blockchain. This means that you as the customer control your digital assets/crypto. ​

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Getting Started

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Will CoinDCX Web 3 be accessible through web/desktop mode?

No, CoinDCX Web 3 is exclusively available through the app.

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Getting Started

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I transferred funds to my Futures Wallet. Still, the available USDT wallet balance to trade is showing as 0. Why?

If your available USDT balance shows as 0 after transferring funds to your Futures Wallet, it may be due to unrealised losses of Cross Positions that impact the "Available to Trade'' amount.

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Cross Margin

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Can CoinDCX access my private key?

No, CoinDCX cannot access your private key. They only hold an encrypted version of it, so even they cannot see the actual contents. This ensures your key remains secure.

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WEB 3 Recovery

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How can I delete or disable my CoinDCX account?

1. Log in to your CoinDCX app. 2. Go to Account and select "Account Settings". 3. Select Account Management. 4. Choose Delete/Disable Account and proceed with sharing the confirmation. ​ Please note that once the account is deleted, the same KYC or bank account details cannot be used to create a new

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Update Profile Details

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Is TDS applicable on all transactions (buying crypto or selling crypto or both, adding money, withdrawal)?

Tax Deducted at Source (TDS) applies exclusively to the sale of crypto assets. When you purchase or withdraw funds from your CoinDCX wallet to your bank account, TDS does not come into play. However, it's crucial to keep in mind that TDS is relevant for buy orders involving C2C (Crypto-to-Crypto) pa

Knowledge Base Article

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TDS for CoinDCX App Users

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What platform do these charts belong to?

These charts are powered by TradingView, widely used by traders and investors for technical analysis. You'll find advanced tools, indicators, and customizable layouts integrated directly within our platform through TradingView.

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Charts & Indicators

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What are the currency pairs available for trading on CoinDCX?

To check the complete list of our trading pairs, please visit https://coindcx.com/markets

Knowledge Base Article

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Margin Trading

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What happens if I use the wrong network or unsupported tokens?

Transactions on unsupported networks or tokens are likely to be lost and cannot be recovered.. Always double-check before confirming.

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Crypto Deposit & Withdrawal (CDW) & Travel Rule

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Why is video verification required for crypto transactions?

If you are using a self-custody wallet, we may ask you to complete a quick video verification. This helps confirm that the wallet belongs to you and is not being misused.

Knowledge Base Article

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Crypto Deposit & Withdrawal (CDW) & Travel Rule

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24