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How can I track a token redenomination or rebranding?

We'll keep you informed through The Announcements page, Email communication & Push Notifications (PNs). We also recommend checking our official announcements for detailed timelines and important updates.

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Rebranding/Redenomination

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How do I enable Biometric Login?

You can enable Biometric Login from the CoinDCX app. Follow these steps: ​ Log in to the CoinDCX app.Tap the Profile icon.Go to Security Settings.Select Biometric Login.Turn on the Biometric Login toggle.Verify your identity using your device's fingerprint or Face ID. Once enabled, you can use biome

Knowledge Base Article

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Biometric Login

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Will Re-KYC affect my existing services?

We want to inform you that your current services will remain unaffected. However, it's crucial to complete the Re-KYC process within the specified timeframe, typically 30 days after receiving the Re-KYC email. Failure to do so will affect your services on our platform. Specifically, you won't be abl

Knowledge Base Article

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Re-KYC Verification

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Will my customized indicator settings be saved?

Yes, all the changes you make to indicator settings such as inputs, colors, and styles will be saved as part of the template. This ensures your preferred configuration is applied every time you use it.

Knowledge Base Article

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Indicator Template

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Can I edit my saved Auto TP/SL settings?

Yes. Navigate to: Futures → More → Trade Presets → Auto TP/SL Update the desired TP and/or SL ROE (%). Click Confirm. The revised values will be used for future eligible orders.

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Trade Preset

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Can I see the funding amount paid or received in Past P&L?

Yes. You can view the total funding amount paid or received for the selected timeframe within the Past P&L section.

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Past PNL Enhancement

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For how long should the record of transactions be retained?

The records referred to in clause (a) of sub-section (1) of Section 12 shall be maintained for a period of five years from the date of transaction between a client and the reporting entity. The records referred to in clause (e) of sub-section (1) of Section 12 shall be maintained for a period of fiv

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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Is the Layout auto-saved?

Yes, layouts can be auto-saved if the Auto Save option is enabled from the Chart Settings available at the bottom of the chart.If Auto Save is disabled, you will need to manually click on Save whenever you make changes to ensure your updates are stored properly.

Knowledge Base Article

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Layout

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What type of information is required to be furnished under PMLA?

Every reporting entity is required to furnish information about: all cash transactions of the value of more than ten lakh rupees or its equivalent in foreign currency all series of cash transactions integrally connected to each other which have been individually valued below rupees ten lakh or its e

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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Why does my order show as “Placed” instead of “Bought” or “Sold”?

If there is a delay in execution due to blockchain network congestion, the order may temporarily show as “Placed.” Once the transaction is confirmed on the blockchain, the tokens will be credited to your wallet and reflected under the Activity section.

Knowledge Base Article

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Quick Trade

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What are the changes we have done from a performance perspective in the last 9 M for Web3?

Past Features - INR buy feature Security enhancements Increased token listings and New categories for token discovery Reduced order rejections Reduced slippage Upcoming features - Automated Listing & Delisting: Expanding the token universe by automatically listing and delisting tokens, giving users

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Web3 - Fee Update

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Until when will the Last Financial Year P&L data be available?

The Last Financial Year P&L option will remain available until June of this year. After that, only the current financial year data will be available for viewing.

Knowledge Base Article

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Past PNL Enhancement

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How does Auto Transfer & Place Order work?

If Auto Transfer & Place Order is enabled: When you place an order and your Product Wallet balance is insufficient, the required funds are automatically transferred from your INR Spot Wallet. Once the transfer is successful, your order is placed automatically as part of the same flow. You do not nee

Knowledge Base Article

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Unified Wallet

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What happens if I save a template with the same name?

In such cases, the system may either overwrite the existing template or prompt you to create a new one, depending on how the platform handles duplicate names.

Knowledge Base Article

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Indicator Template

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Will the conversion rate always increase?

No, the conversion rate does not always move upward. It can either increase or decrease depending on broader macro factors such as USD–INR valuation, operational costs, and market liquidity conditions. The direction of change is entirely based on these conditions.

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USDT<>INR Conversion Rate

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Can I generate Backup Codes using the CoinDCX app?

No. Backup Codes are currently available only on the CoinDCX website. To generate or manage your Backup Codes, log in to your account on the website and navigate to: Profile Icon > Security > Backup Codes

Knowledge Base Article

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Backup Codes

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Can I buy every token using INR?

No. Only selected tokens can be purchased using INR. If a token supports INR purchases, you'll see the "Buy with INR" option on its details page.

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INR to Crypto Swap

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Can I view the chart based on LTP instead of Mark Price?

No. Contract charts will only be available on Mark Price. LTP-based charts are not supported due to low liquidity, which can result in inaccurate or flat charts.

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Options - Contract Chart

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Does my password expire?

No. Your CoinDCX password doesn't expire automatically. However, we recommend updating it regularly as a good security practice, especially if you think your password may have been compromised.

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Password Management

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What is Unified Buying Power?

Unified Buying Power allows you to use both your Product Wallet balance and your INR Spot Wallet balance while placing orders in Futures, Global Futures, and Options. You no longer need to manually transfer funds from your INR Spot Wallet to the respective product wallet before placing an order. If

Knowledge Base Article

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Unified Wallet

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24