Can't find what you're looking for?

Ask a question

Search Results (895)

Relevance
Selected Relevance
C
What happens to features like the Trade Signal component in Pro Mode?

The Trade Signal component, previously exclusive to Pro Mode, will now be accessible to all users under the ‘Markets’ tab. Users can view signals directly from the ‘Markets’ tab available on the homepage for a seamless and uniform experience.

Knowledge Base Article

 • 

CoinDCX Unified App

C
I am not able to log in to my bank account?

Please make sure you are trying to log in using your registered bank account only. The deposit MUST be done from the bank account that you have linked with your CoinDCX profile. In case you are still facing issues while logging in, we would request you to contact your respective bank for further ass

Knowledge Base Article

 • 

Net Banking - Deposit Method

C
Who will be liable to deduct 1% TDS?

The exchange shall deduct the 1% TDS based on various order types.

Knowledge Base Article

 • 

TDS for CoinDCX Pro Users

C
What are the obligations for verifying identity of clients under PMLA?

Section 11A together with Section 12 of the Prevention of Money Laundering Act, 2002, requires every reporting entity to verify and maintain the records of the identity of all its clients, as prescribed by rule 9 of the PML Rules.

Knowledge Base Article

 • 

PMLA Rules from a Reporting Entity POV

C
How can I track and manage my earned rewards?

Your rewards can be found in Rewards Hub > My Rewards

Knowledge Base Article

 • 

Reward Hub

C
Is nomination mandatory for a CoinDCX account?

While it's not compulsory to nominate someone, doing so can be a valuable step in managing the virtual digital assets stored in your account if something unexpected were to happen, like an untimely passing or unforeseen circumstances.

Knowledge Base Article

 • 

Nomination

C
How do I get support as a Prime user?

Prime users have access to: ​ 1.Dedicated Prime Chat Support: Real-time assistance via chat. 2.Prime Email Support: Specialized support through email.

Knowledge Base Article

 • 

CoinDCX prime

C
Will my personal data be shared with authorities?

Your data will only be shared with regulatory or legal authorities if required by law. CoinDCX ensures privacy and adheres to strict security measures. ​ ​

Knowledge Base Article

 • 

Custody FAQs

C
Can I transfer crypto directly from Okto to the CoinDCX Web 3?

Unfortunately, the Okto wallet and the CoinDCX Web 3 are separate entities, so crypto tokens cannot be transferred between them

Knowledge Base Article

 • 

Transfer

C
Why is my token balance locked?

In case there is an open position (Spot/Margin), lending request or a pending withdrawal request, an equivalent amount of that coin would be locked. In order to unlock your funds, you'll have to cancel the order or wait until the order is filled or executed.

Knowledge Base Article

 • 

Trading on CoinDCX

C
Is SIP a risky investment?

None of us are strangers to the fact that cryptos are high-risk assets. However, as compared to any other mode of investment, Systematic Investment Plan (SIP) is less risky as you will invest periodically, the amount of investment is of your choice and the period of investment is also as per your pr

Knowledge Base Article

 • 

Systematic Investment Plan (SIP)

C
How frequently is trading data/volume updated?

Data is usually updated about once every 30 to 60 minute(s).

Knowledge Base Article

 • 

Reward Hub

C
What happens to my P&L in the said Token which was under Action?

The P&L of the token which was under Action does not change but the visibility of the same would change since the number of holdings in the account will change. ​ For example: Old Token: BTC: Old Quantity 10 Purchased Price: 100 Investment: 1000 Current Market Price: 120 Unrealised P&L (Profit which

Knowledge Base Article

 • 

Redenomination

C
Can I cancel my earn request before the end of the lock-in period?

No, you can't cancel your earn request before the end of the lock-in period. You can only request a cancellation after the lock-in period is completed.

Knowledge Base Article

 • 

Advanced Earn

C
What documents need to be submitted to the Reporting Entity for Client Due Diligence,if the client is an unincorporated association or a body of individuals?

Following document need to be verified and maintained when the client is an body of individuals : Where the client is an unincorporated association or a body of individuals, it shall submit to the reporting entity the certified copies of the following documents or the equivalent e-documents thereof,

Knowledge Base Article

 • 

PMLA Rules from a Reporting Entity POV

C
What is the form of earnings and when is the payout?

Hi there! Your earnings are based on the Annual Percentage Yield (APY), calculated over the investment period you’ve selected. Earnings form: You’ll earn a percentage on your investment based on the APY rate for the duration of your chosen earning period. Payout timing: Your payout will be made once

Knowledge Base Article

 • 

Simple Earn

C
Will my balances or open positions be affected?

The API is designed to move funds smoothly, so your balances and positions should stay intact. Just make sure you have enough funds for any ongoing trades.

Knowledge Base Article

 • 

Sub-Account Balance Transfer API

C
What if I change my mind about my TP/SL settings?

You can easily edit your TPSL settings directly from the order form or your active position card. If you want to update your values, just select the Edit option.

Knowledge Base Article

 • 

TP/SL Feature

C
What verification processes/documents are required to use Insta?

No verification is required to use Insta if the funds are stored in any digital currency wallets including INR. Bank account verification will be required if the funds are withdrawn

Knowledge Base Article

 • 

DCX Insta

C
Why is my transaction status showing the message ‘KYC_needed’?

This message indicates that you have exceeded your non-KYC transaction limit of INR 10,000. Henceforth, in order to add funds into your CoinDCX account, you will have to mandatorily complete your KYC. Once your KYC is approved, your funds will be credited into your CoinDCX account at the earliest.

Knowledge Base Article

 • 

Quick Bank Transfer

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

© All rights reserved by Primestack Pte. Ltd.

users-badge assets-badge volume-badge funding-badge aml-badge

DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24