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Which devices support Biometric Login?

Biometric Login is available on compatible devices that support: Fingerprint authenticationFace ID or facial recognition Your device must have biometric authentication set up in its system settings before you can enable it in the CoinDCX app.

Knowledge Base Article

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Biometric Login

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What is an Intermediary?

Intermediary means, (i) a stock-broker, share transfer agent, banker to an issue, trustee to a trust deed, registrar to an issue, merchant banker, underwriter, portfolio manager, investment adviser or any other intermediary associated with securities market and registered under section 12 of the Sec

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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Which timeframes are available to view Past Futures Trading P&L?

You can view your Past Futures Trading P&L for the following timeframes: Last 7 Days Last 30 Days Current Financial Year All Time

Knowledge Base Article

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Past PNL Enhancement

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How many Backup Codes do I get?

When you generate Backup Codes, you'll receive 10 one-time-use Backup Codes. Each code can be used only once. As you use them, we recommend resetting your Backup Codes to generate a fresh set and ensure you always have recovery codes available.

Knowledge Base Article

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Backup Codes

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Why hasn't my Sub-Account been activated?

A newly created Sub-Account must verify its registered email address before it can be used. If the verification email hasn't been received or has expired, the master account can resend it by going to: Profile → Sub-Accounts → Resend Email

Knowledge Base Article

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Account Creation & Activation

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Can I modify or cancel my TP/SL orders?

Yes. Open TP/SL orders can be modified or cancelled at any time.

Knowledge Base Article

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Options - TP/SL

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Why are INR withdrawals temporarily unavailable after enabling or disabling 2FA?

For your account's security, INR withdrawals are temporarily unavailable for 24 hours after enabling or disabling Two-Factor Authentication. This cooling-off period helps protect your account from unauthorized changes and fraudulent withdrawals.

Knowledge Base Article

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OTP & Two-Factor Authentication (2FA)

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My fingerprint or Face ID isn't working. What should I do?

If biometric authentication fails: Try scanning your fingerprint or face again.Make sure your fingerprint sensor or camera is clean.Check that your fingerprint or Face ID is working for other apps on your device.If needed, use your Login PIN or password to access your account

Knowledge Base Article

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Biometric Login

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Which devices support Biometric Login?

Biometric Login is available on compatible devices that support: Fingerprint authenticationFace ID or facial recognition Your device must have biometric authentication set up in its system settings before you can enable it in the CoinDCX app.

Knowledge Base Article

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Biometric Login

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How is INR Futures volume included in VIP calculation?

Your INR Futures trading volume is converted into USDT using a predefined conversion rate and then added to your USDT Futures volume to calculate the total Futures trading volume.

Knowledge Base Article

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VIP Levels

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How do I reset my Backup Codes?

If you've used your Backup Codes or believe they've been compromised, you can generate a new set. Log in to the CoinDCX website and go to: Tap on the Profile Icon > Security > Backup Codes > Manage ​ Select Reset, complete the required verification, and a new set of 10 Backup Codes will be generated

Knowledge Base Article

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Backup Codes

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When should I use a Backup Code?

You can use a Backup Code if you're unable to access your Google Authenticator app, for example if: You've lost your phone.You've changed to a new device.Your authenticator app isn't available.You're unable to generate a valid 2FA code. Backup Codes are designed as a recovery option and should only

Knowledge Base Article

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Backup Codes

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How can I set TP/SL in my Options position or order?

You can add TP/SL: While placing a new Options order From an active Options position Enter the trigger price and confirm after reviewing the warning note.

Knowledge Base Article

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Options - TP/SL

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How can a Master Account disable a Sub-Account?

Log in to the CoinDCX website: https://coindcx.com/​ Click the Profile icon in the top-right corner.Select Sub-Accounts.Under Accounts, locate the Sub-Account you want to disable.Click the Disable option for the respective Sub-Account.​ Note: The Disable option is available under the Accounts sectio

Knowledge Base Article

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Managing Sub-Accounts

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Can I customize the slippage percentage?

Yes. When placing a Normal Swap order, you can customize the slippage percentage based on the amount of price movement you're willing to accept during order execution.

Knowledge Base Article

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Crypto to Crypto Swap

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Do I need to opt-in to get VIP benefits?

No, VIP Levels are automatically assigned based on your trading volume. No separate opt-in is required.

Knowledge Base Article

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VIP Levels

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My fingerprint or Face ID isn't working. What should I do?

If biometric authentication fails: Try scanning your fingerprint or face again.Make sure your fingerprint sensor or camera is clean.Check that your fingerprint or Face ID is working for other apps on your device.If needed, use your Login PIN or password to access your account

Knowledge Base Article

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Biometric Login

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Can my VIP Level decrease as well?

Yes, VIP Levels are dynamic and based on your last 30 days trading volume. If your trading activity reduces, your VIP Level may be adjusted accordingly during the weekly review.

Knowledge Base Article

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VIP Levels

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How do I disable Biometric Login?

If you no longer wish to use biometrics: Open the CoinDCX app.Go to Profile > Security Settings.Select Biometric Login.Turn off the Biometric Login toggle.Confirm your choice if prompted. You can continue using your Login PIN or password to access your account.

Knowledge Base Article

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Biometric Login

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When should I block a device?

You should consider blocking a device if: You no longer use that device.You've sold or given away the device.Your phone or laptop has been lost or stolen.You notice a device that you don't recognize. Blocking unused or unfamiliar devices helps keep your account secure.

Knowledge Base Article

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Verified Devices

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24