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Is TDS/Tax applicable on Web3 transactions?

No. Tax Deducted at Source (TDS) is not applicable on token Buy or Sell transactions made in CoinDCX Web3. However, you remain responsible for complying with applicable tax laws and reporting any taxable gains when required.

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Crypto to Crypto Swap

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How do I disable Biometric Login?

If you no longer wish to use biometrics: Open the CoinDCX app.Go to Profile > Security Settings.Select Biometric Login.Turn off the Biometric Login toggle.Confirm your choice if prompted. You can continue using your Login PIN or password to access your account.

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Biometric Login

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Do indicator templates affect my saved layouts?

Yes, Indicator Templates can affect your saved layouts depending on your Auto Save settings. If Auto Save is enabled in the Chart Settings, any changes made after applying an Indicator Template will be automatically saved to the existing layout. As a result, the updated indicators may become part of

Knowledge Base Article

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Indicator Template

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How can I close or exit an Options position before expiry?

To close your position, go to the Positions tab, tap on ‘Close’, and the Sell Order form will open. There, you can select the order type, enter the quantity, and view your estimated P&L and ROE % before placing the order.

Knowledge Base Article

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Crypto Options

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Can I edit my saved Auto TP/SL settings?

Yes. Navigate to: Futures → More → Trade Presets → Auto TP/SL Update the desired TP and/or SL ROE (%). Click Confirm. The revised values will be used for future eligible orders.

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Trade Preset

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Why is KYC important?

KYC is important because it helps prevent identity theft, fraud, and money laundering.

Knowledge Base Article

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PMLA Rules from a User POV

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Why did my KYC verification fail?

If your KYC verification didn't quite go as planned, don't worry—we've got you covered. Here are some common reasons why it might have not gone through:The details you entered didn't match the ones on the images of the documents you submitted.The images you sent were blurry or had too much glare, ma

Knowledge Base Article

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Pending/Rejected/Fail Status

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My INR withdrawal keeps failing. What should I do?

If your INR withdrawal continues to fail, we recommend: Verifying that your registered bank account details are correct.Checking with your bank if there are any temporary maintenance or restrictions affecting the transaction.Trying again after some time if your bank has informed you of a temporary i

Knowledge Base Article

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Withdrawal Delayed/Rejected?

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My linked bank account is under maintenance. Can I still withdraw INR?

If your registered bank account is temporarily under maintenance, you may not be able to receive your INR withdrawal until the maintenance activity is completed. Since INR withdrawals can only be processed to your registered and verified bank account, you won't be able to select a different bank acc

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Unable to Withdraw INR

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What if the DigiLocker screen is blank or not loading?

If the DigiLocker screen does not load properly, try the available Refresh or Retry option. If an option to open DigiLocker in your browser is displayed, you can also try that option. If you are still unable to complete verification, use the available manual document verification option, if shown.

Knowledge Base Article

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DigiLocker – Aadhaar & PIN Verification

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What is the process of KYC under PMLA?

KYC stands for Know Your Customer. Under PMLA, Reporting Entities are required to obtain information about their customers' identity, address, occupation, and other relevant details by collecting their PAN, Officially Valid Documents (OVD) & other related documents.

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PMLA Rules from a User POV

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Is it mandatory to implement a Client Due Diligence programme?

Yes. Every reporting entity is required to formulate and implement a client due diligence programme approved by the senior management.

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PMLA Rules from a Reporting Entity POV

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How do I add a nominee?

You can add a nominee only through the CoinDCX App. Follow these steps: Log in to the CoinDCX App.Tap the Profile icon in the top-left corner.Select Account Settings.Go to Nominee Details.Enter your nominee's details.Tap Save Nominee Details.Enter the OTP sent to your registered mobile number. Your

Knowledge Base Article

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Nomination

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What is money laundering?

The goal of a large number of criminal acts is to generate a profit for the individual or group that carries out the act. Money laundering is the processing of these criminal proceeds to disguise their illegal origin. This process is of critical importance, as it enables the criminal to enjoy these

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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Why can't I use my old Login PIN again?

To help keep your account secure, CoinDCX doesn't allow recently used Login PINs to be reused. This reduces the risk of unauthorized access if an old PIN has been compromised.

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Login PIN

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Why do I need to use my Aadhaar number and DigiLocker PIN?

If the mobile number registered with your CoinDCX account is not linked to your DigiLocker account, the PIN-less verification option may not be available. In this case, you can verify your Aadhaar by logging in to DigiLocker using your Aadhaar number and 6-digit DigiLocker PIN.

Knowledge Base Article

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DigiLocker – Aadhaar & PIN Verification

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How do I open a contract chart in the app?

Tap on any strike price from the option chain. The specific contract chart and order screen will open automatically. You can toggle between Index Chart and Contract Chart at any time.

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Options - Contract Chart

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Can I update my name to a nickname?

No. Your account name must be your legal name. Nicknames or informal names cannot be used.

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Username Update

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What is the legal framework for sharing of information with other authorities?

Section 66 of the Prevention of Money Laundering Act, 2002 provides for disclosure of information to other officers, authority or body.

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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I forgot my Login PIN. How do I reset it?

If you've forgotten your Login PIN, don't worry - you can reset it. Follow these steps: Open the CoinDCX app.On the Unlock Using Your PIN screen, tap Forgot PIN.Tap Continue.Enter the OTP sent to your registered email address or mobile number.Create a new 6-digit Login PIN.Re-enter the PIN to confir

Knowledge Base Article

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Login PIN

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24