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How much time does it take for Enterprise Registration on CoinDCX?

Your registration should be good to go within 24-48 business hours once we have all the necessary documents from your company and the authorized person. If we need anything else, our service team will get in touch right away to help you out. We're here to make the process smooth for you!

Knowledge Base Article

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Enterprise Onboarding

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Where can I get more information or assistance?

For any questions or concerns, please contact our support team through the in-app help section or at the official support email.

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Web3 - Fee Update

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What is Exit Mode?

Exit Mode is a temporary restriction where you can sell a token but cannot buy it. If a token is placed under Exit Mode, new buy orders are disabled, while existing holders can continue to sell their holdings. This measure may be introduced due to market conditions, low liquidity, or as part of Coin

Knowledge Base Article

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Exit Mode/Maintenance

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What is a Non-banking Financial Company?

Non-banking financial company shall have the same meaning as assigned to it in clause (f) of section 45-I of the Reserve Bank of India Act, 1934.

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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What does ‘Partner Funds’ mean?

Partner Funds are assets held with regulated third-party custodians and liquidity providers. They are part of the overall reserves and subject to the same audit process.Think of it as your broker keeping some settlement funds with clearing houses — securely managed but not directly in-house.

Knowledge Base Article

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Trust & Transparency Centre

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Why can I see a discrepancy in my active PNL?

This happens because your position was opened at an older conversion rate, and the conversion rate has been revised while your position is still active. The Active PNL is always calculated using the latest conversion rate, which may lead to differences in the displayed PNL. Once you close the positi

Knowledge Base Article

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USDT<>INR Conversion Rate

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What should my Login PIN be?

Your Login PIN must: Be 6 digits long.Make it strongNot be shared with anyone. For better security, avoid using easily guessable PINs such as your birth year, mobile number, or repeated digits like 111111.

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Login PIN

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How safe are my funds during trading?

Even when you place trades, your assets remain fully backed in reserves. Orders and margins are managed within the exchange systems, but custody stays secure. Just as your shares are safe in your Demat account while you trade them on any broker, your crypto remains secure in custody while you trade

Knowledge Base Article

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Trust & Transparency Centre

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Can I reuse my previous Login PIN?

No. For security reasons, you can't reuse any of your last three Login PINs. Choose a new PIN that you haven't used recently.

Knowledge Base Article

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Login PIN

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Where can I check my Quick Trade orders?

You can view your Quick Trade orders directly in the app: Login → Web3 → Wallets → Activity Orders placed using Quick Trade will be shown as “Quick Trade” Orders placed using Normal Swap will be shown as “Trade"

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Quick Trade

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Why does my order show as “Placed” instead of “Bought” or “Sold”?

If there is a delay in execution due to blockchain network congestion, the order may temporarily show as “Placed.” Once the transaction is confirmed on the blockchain, the tokens will be credited to your wallet and reflected under the Activity section.

Knowledge Base Article

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Quick Trade

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Can I use both Quick Trade and Normal Swap?

Yes. You can use Quick Trade or Normal Swap at any time, based on your preference and the token availability.

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Quick Trade

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Can I pay fees in other tokens while using Quick Trade?

No. When using Quick Trade, both the swap and the applicable fees must be paid using the native token of the blockchain network. Other tokens cannot be used for fee payment in Quick Trade.

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Quick Trade

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What is the difference between Normal Swap and Quick Trade?

Quick Trade: Faster execution on the blockchain Lower chances of slippage Supports trading only with the native token of the network ​ Normal Swap: Allows trading with multiple tokens or INR Execution may take slightly longer compared to Quick Trade

Knowledge Base Article

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Quick Trade

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What type of information is required to be furnished under PMLA?

Every reporting entity is required to furnish information about: all cash transactions of the value of more than ten lakh rupees or its equivalent in foreign currency all series of cash transactions integrally connected to each other which have been individually valued below rupees ten lakh or its e

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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Will I need to enable Biometric Login again after changing my device?

Yes. If you switch to a new device, you'll need to: Set up fingerprint or Face ID on your new device.Log in to the CoinDCX app.Enable Biometric Login again from Security Settings.

Knowledge Base Article

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Biometric Login

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How can I avoid scam tokens?

To help protect yourself from scam tokens, always Do Your Own Research (DYOR) before buying or interacting with any token on Web3. Before making an investment, consider verifying: The token's official contract address. The project's official website and social media channels. The token's liquidity a

Knowledge Base Article

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Web3 Safety & Security

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When will my VIP Level be updated?

Your VIP Level is reviewed weekly based on your last 30 days of trading volume. Updates are processed every Monday.

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VIP Levels

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Is there a limit to the number of Verified Devices I can have?

Your Verified Devices list includes the devices you've used to securely access your CoinDCX account. If you regularly switch devices, it's a good idea to review the list and remove devices you no longer use to keep your account secure.

Knowledge Base Article

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Verified Devices

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Which records need to be maintained as per PMLA?

As per Rule 3 of the Rules Prevention of Money-Laundering (Maintenance of Records) Rules 2005, every reporting entity shall maintain a record of all transactions including, the record of : all cash transactions of the value of more than ten lakh rupees or its equivalent in foreign currency all serie

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24