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Why is CoinDCX asking for my location?

Location access is required during the selfie verification step to help securely verify your identity and protect your account. Your location is accessed only during the verification process and helps us complete your KYC securely.

Knowledge Base Article

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KYC Verification

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What should my friend do after receiving my referral link?

For your referral to be tracked successfully, your friend should: Click your referral link.Download the CoinDCX app using that link.Open the app within 24 hours.Complete the sign-up process on the same device. Following these steps helps ensure the referral is successfully recorded.

Knowledge Base Article

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Refer & Earn

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Can I use special characters or symbols in my name?

No. Your name should not contain special characters or symbols.

Knowledge Base Article

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Username Update

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Will CoinDCX ever ask me for my password, OTP, PIN, private keys, seed phrase, or ask me to transfer funds?

No. CoinDCX will never ask you to share your: Password OTP (One-Time Password) PIN 2-Factor Authentication (2FA) codes Private keys Seed phrase or recovery phrase ​ CoinDCX will also never ask you to: Transfer funds to "verify", "secure", "unlock", or "activate" your account. Install remote access o

Knowledge Base Article

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Beware of CoinDCX Impersonators

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What happens if I don't have any UPI apps installed on my phone?

If the system detects no UPI apps installed, or if you are using a device where apps cannot be detected, you will be redirected to the manual "Add Bank Account" flow, where you can enter your bank account details.

Knowledge Base Article

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Verify Bank Account Using UPI

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Why do I keep getting the location permission pop-up?

The permission request will continue to appear until location access is granted, as Location access is required during selfie verification to help securely verify your identity and protect your account.

Knowledge Base Article

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Selfie Verification & Location Access

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Is there an expiry period set on passwords?

No. Your CoinDCX account password does not have an expiry period, so you are not required to change it after a specific duration. However, to keep your account secure, we recommend updating your password periodically and using a strong, unique password that is not used for any other accounts. Securi

Knowledge Base Article

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Login: Accessing Your CoinDCX Account

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What does it mean to have early access to new products?

Prime users are given the opportunity to access and invest in new products before they are made available to the general public.

Knowledge Base Article

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CoinDCX prime

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What are the Trading Fees for Futures Trading?

Trading fees are charged on every Futures trade, including both opening and closing positions. USDT Margin Futures: Trading fees are based on your VIP Level. INR Margin Futures: Standard trading fees apply to all users Maker Fee: 0.02% & Taker Fee: 0.05% You can view your applicable trading fees in

Knowledge Base Article

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Trading Fees

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What should I do if I have already shared information or sent funds to someone impersonating CoinDCX?

If you believe you've shared sensitive information or sent funds to someone impersonating CoinDCX, act immediately: ​ Change your CoinDCX account password. Reset your Two-Factor Authentication (2FA) if you believe it may have been compromised. Review your account activity and update your security se

Knowledge Base Article

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Beware of CoinDCX Impersonators

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Can CoinDCX freeze or recover crypto assets involved in a suspected fraud?

If a suspected fraud is reported promptly and the relevant assets remain within CoinDCX's control, CoinDCX may review the matter and take appropriate measures in accordance with applicable laws, regulatory requirements, and its internal policies. ​ However, if the assets have already been transferre

Knowledge Base Article

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Reporting Fraud & What Happens Next

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Why was my KYC rejected due to “Account already exists” error?

Your KYC verification might not have been successful as the PAN card details you uploaded are already associated with another CoinDCX account. Please be aware that we are unable to proceed with KYC verification when identical documents are already in our system.

Knowledge Base Article

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Pending/Rejected/Fail Status

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Is my data safe?

Yes. Your information is secure and used only for regulatory compliance purposes, in line with data protection standards.

Knowledge Base Article

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Income & Occupation Details

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Does my referral link change every time I share it?

No. Your standard referral link remains the same each time you share it. However, referral links generated from certain app features (such as specific coin pages or Futures features) may contain unique tracking parameters, but they will still be linked to your referral account.

Knowledge Base Article

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Refer & Earn

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Can I use a different bank account than the one currently active on my UPI app?

Yes. When you are redirected to the UPI app (e.g., GPay or PhonePe) to pay the ₹1, you can select a different bank account linked within that UPI app before making the payment. We will verify whichever account you use to pay the ₹1.

Knowledge Base Article

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Verify Bank Account Using UPI

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Can I edit my deposit request on the CoinDCX Website?

No. The Edit Deposit Details feature is currently available only on the CoinDCX App.

Knowledge Base Article

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Deposit Requests

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Does CoinDCX offer investment schemes, guaranteed returns, or account management through social media?

No. CoinDCX does not: Guarantee returns or profits on any investment. Provide portfolio management or account management services through social media or messaging apps. Ask customers to trade or transfer funds through personal bank accounts or wallets. ​ If you receive any such offer claiming to be

Knowledge Base Article

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Beware of CoinDCX Impersonators

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What will happen to the funds that I already invested in Advanced Earn?

Your existing balance has been unlocked as part of the product closure process. The funds are now available in your wallet, and you will be able to withdraw, trade, or transfer them according to your preference. ​

Knowledge Base Article

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Latest Updates on Advanced Earn

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My linked bank is under maintenance. How can I deposit INR?

If your linked bank is currently under maintenance, you may not be able to initiate an INR deposit until the maintenance activity is completed. Once the maintenance activity has ended, you can try your deposit again. Note: The maintenance duration depends on your bank, and CoinDCX isn't able to prov

Knowledge Base Article

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Unable to Deposit INR?

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Why do I need to link my Google account?

Your Google account is used to securely create and manage your CoinDCX Web3 wallet. To ensure uninterrupted access to your wallet and funds, it is important to maintain access to your linked Google account.

Knowledge Base Article

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Introduction to Web 3

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24