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I forgot my Login PIN. How do I reset it?

If you've forgotten your Login PIN, don't worry - you can reset it. Follow these steps: Open the CoinDCX app.On the Unlock Using Your PIN screen, tap Forgot PIN.Tap Continue.Enter the OTP sent to your registered email address or mobile number.Create a new 6-digit Login PIN.Re-enter the PIN to confir

Knowledge Base Article

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Login PIN

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Why can't I enable Biometric Login?

If you're unable to enable Biometric Login, check the following: Make sure your device supports biometric authentication.Ensure fingerprint or Face ID is already set up in your device settings.Update the CoinDCX app to the latest version.Restart the app and try again. If the issue continues, contact

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Biometric Login

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What is PIN-less DigiLocker verification?

PIN-less DigiLocker verification allows you to verify your Aadhaar using your mobile number and OTP, without entering your DigiLocker 6-digit PIN. This option is available when the mobile number registered with your CoinDCX account is linked to your DigiLocker account.

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DigiLocker – PIN-less Verification

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Can I update my mobile number on the CoinDCX website?

No. The self-service mobile number update is currently available only on the CoinDCX App.

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Mobile Number Update

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What happens when I switch the underlying asset?

Basket Orders are maintained separately for each underlying asset. If you switch from one underlying asset (for example, BTC) to another (for example, ETH), the basket associated with that underlying asset is automatically loaded.

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Basket Order

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Where can I view my Trade or Swap history?

You can view your Web3 trading history by following these steps: CoinDCX App → Web3 → Wallet → Activity. All Swap orders will appear under the Trade section.

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Crypto to Crypto Swap

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What is an OVD?

OVD stands for “Officially Valid Document” means the passport, the driving license proof of possession of Aadhaar number, the Voter's Identity Card issued by Election Commission of India, job card issued by NREGA duly signed by an officer of the State Government, the letter issued by the National Po

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PMLA Rules from a User POV

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What is a Basket Order?

A Basket Order allows you to combine multiple option contracts (legs) into a single basket and place them together with one click. Instead of placing each order individually, you can execute an entire multi-leg options strategy in one seamless flow. Basket Orders make strategy execution faster, redu

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Basket Order

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What happens if only some of my basket orders are executed?

If only some of your basket orders are successfully executed, you'll see a summary showing which contracts were placed successfully and which were rejected. The rejected contracts will remain in your basket, allowing you to review, modify, and place them again if required.

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Basket Order

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How does PMLA, 2002 define records?

Records include the records maintained in the form of books or stored in a computer or such other form as may be prescribed.

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PMLA Rules from a Reporting Entity POV

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Why is my INR Withdrawal button disabled?

The Withdraw INR button may be disabled if: Your KYC verification is pending or incomplete.Your Bank Account Verification (BAV) is pending, or your bank account hasn't been added or verified.​ If you've recently completed KYC or Bank Account Verification, please allow up to 24 hours for INR withdraw

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Unable to Withdraw INR

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What is a Transaction?

Transaction means a purchase, sale, loan, pledge, gift, transfer, delivery or the arrangement thereof and includes: (i) opening of an account; (ii) deposits, withdrawal, exchange or transfer of funds in whatever currency, whether in cash or by cheque, payment order or other instruments or by electro

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PMLA Rules from a Reporting Entity POV

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How do I create a Basket Order?

To create a Basket Order: Log in to the CoinDCX app. Go to Options. Enable Basket Order from the Options Chain or the Order Form. Add contracts manually from the Options Chain or choose one of the suggested options strategies. Modify the Buy/Sell side for each contract if required. Enter the desired

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Basket Order

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What information can I view for each contract in the basket?

For each contract, you can view Order Book, Recent Market Trades, Mark Price & Last Traded Price (LTP). You can view the details of one contract at a time by expanding the respective contract in the basket.

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Basket Order

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How long does it take to transfer funds between wallets?

Transfers between your CoinDCX wallets are typically processed instantly. If the transfer isn't reflected after a few minutes, please refresh your wallet balance. If the issue persists, reach out to our Chat. Our support team will be happy to assist you.

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Transfer Funds Across Wallets

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Is there any fee for transferring funds between wallets?

No. CoinDCX does not charge any fees for transferring funds between your wallets.

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Transfer Funds Across Wallets

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What is a Chit Fund Company?

Chit fund company means a company managing, conducting or supervising, as foremen, agent or in any other capacity, chits as defined in Section 2 of the Chit Funds Act, 1982.

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PMLA Rules from a Reporting Entity POV

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What does it mean to have early access to new products?

Prime users are given the opportunity to access and invest in new products before they are made available to the general public.

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CoinDCX prime

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What is the expected response time for my queries?

Our dedicated support team aims to resolve queries as quickly as possible. Typically, you can expect a resolution within the agreed timeline aligned with our stakeholders.

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CoinDCX prime

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What happens if the details I submit for Travel Rule checks are incorrect or conflicting?

If the information you provide does not match: Your transaction may be delayed or rejected. Your Crypto Deposit & Withdrawal (CDW) access may be temporarily restricted until accurate details are submitted. Repeated incorrect submissions may lead to permanent restrictions for security and compliance

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Travel Rule & Compliance

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24