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How will I know if the balance is credited?

You can always check your wallet balance or the "others" tab of your trade report to see a credit entry of the transaction. Moreover, we will also share customized details of the conversion via email.

Knowledge Base Article

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Delisting

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How can I link a UPI ID to my CoinDCX app?

To link your UPI ID, just follow these easy steps: ​ Choose "Easy Bank Transfer" from the options. Pick any of your UPI Handles. If you want to use a new UPI ID, click on "Change UPI ID." Add your new UPI ID in the provided space. Hit "Add UPI ID" to register it. ​ Please remember not to make transa

Knowledge Base Article

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INR Deposits

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BAV rejection reason is not clear. What should I do?

1. Name is missing on the check at the place of signature by the bank. Your name is missing on the cheque at the place of signature by the bank. Kindly provide a cheque with clear details, so we can work on your request again. 2. IFSC code is missing on the document The IFSC code provided is incorre

Knowledge Base Article

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Pending/Rejected/Fail Status

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Why a different wallet is created for both Okto and web3?

The Okto wallet is a completely separate self-custody crypto wallet. The Web3 option on CoinDCX is an additional feature for CoinDCX users to trade directly on the blockchain and get access to the world of web3 (including trading on 50,000+ tokens and a lot more coming in the future). The CoinDCX We

Knowledge Base Article

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Getting Started

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How to sell or reduce an existing position?

To sell or reduce an existing position, you will have to log into your CoinDCX Pro app, go to your Positions tab, and select the pair you want to sell or reduce. Tap on the Sell/Reduce button (image below for reference). Enter the contract amount that you want to reduce. Select the order type, and s

Knowledge Base Article

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Futures Trading

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What is Reference/Transaction ID?

IMPS Your bank transfer payment MUST always have the correct numeric Payment Reference - from your Order. The Payment Reference is a message to the payee (beneficiary) about your payment. Do not insert any comments or words with your reference. Our system only needs the numeric reference to recogniz

Knowledge Base Article

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DCX Insta

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What is CoinDCX Web 3?

CoinDCX Web 3 opens up a gateway to the blockchain world, enabling direct transactions on the blockchain. Initially focusing on crypto trading and swaps, this mode offers a glimpse into the possibilities of Web 3, with more features planned for the future. Experience the Web 3 world with CoinDCX.

Knowledge Base Article

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Getting Started

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Who is eligible for Crypto Withdrawal (CW) access?

Crypto Withdrawal (CW) Access: Crypto withdrawal eligibility follows stricter guidelines under our novel model. To access CW, you must: Successfully complete the KYC process. Maintain a low-risk assessment based on your account activity. Meet all compliance and security requirements. ​ Note: CW acce

Knowledge Base Article

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Crypto Withdrawal access

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Do I need to create an account on CoinDCX if I am an existing user of CoinDCX Pro?

You do not need to create a new account on CoinDCX if you are an existing user on CoinDCX Pro. You can simply log in to CoinDCX using the same email address that was used to register on CoinDCX Pro. The 2FA code generated for your account will be the same as the one used for CoinDCX Pro. Note: If yo

Knowledge Base Article

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Create an Account

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What to do if your deposit is delayed?

Please Note: In case you still need additional help, please reach out to our Support team. In the meantime, click here to browse our crypto made easy videos on our app.

Knowledge Base Article

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INR Deposits

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What if I do not trade in BTC? Will that volume not be counted?

Definitely it will get added to your cumulative volume. We want all our Bitcoin and altcoin traders to benefit from the new fee tiering structure. All the BTC volume will be determined by the price at which that order got fulfilled. This volume will then be added to your 45-day cumulative trading vo

Knowledge Base Article

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Trading & Fees

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What happens when I upgrade to a higher Club level?

Well, congratulations on that! You will then be able to trade in cryptos at a transaction fee better than your previous Club level.

Knowledge Base Article

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Trading & Fees

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How is the trading volume calculated?

The trading volume will be calculated based on the trading volume (in BTC) that has been traded in the last 45 days on the Spot and Margin markets. This trading volume keeps updating every 24 hours at midnight (00:00 IST).

Knowledge Base Article

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Trading & Fees

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I've lost access to Google Authenticator. How can I switch to mobile SMS for verification?

Log in to your CoinDCX app using your email and password. Go to the Google Authenticator page in the app and select "Switch to SMS." Click "Continue" to move forward. Enter the OTP (One-Time Password) sent to your registered email and mobile number. Once verified, your security will be switched to S

Knowledge Base Article

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Login

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Is there any fee for INR deposit?

You can deposit INR into your CoinDCX wallet via IMPS using Bank Transfer (0% fees) option. CoinDCX charges NO fees as an exchange. However, users are mandatorily required to complete their KYC in order to avail INR deposit/withdrawal facilities.

Knowledge Base Article

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INR Deposits

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How to transfer funds using Fast Bank Transfer (IMPS)?

To add funds in your CoinDCX wallet using the Fast Bank Transfer - IMPS option, watch this video for a quick walkthrough. Please note: This account number is unique for each user and is valid only for fund transfer/deposit against CoinDCX wallet. Follow the process below for a step-by-step guide to

Knowledge Base Article

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Quick Bank Transfer

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How to remove devices that I once used to login to my CoinDCX App?

Log in to your CoinDCX app. Tap the profile icon (top left). Select ‘Profile’ from the menu. Go to ‘Security’. Tap ‘Verified Devices’ to see your connected devices. Click Remove or block any device you want to confirm your action. ​ That’s it! If you need help, feel free to contact us. ​

Knowledge Base Article

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Login

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How can I know my Club level?

All you need to do, to know your Club level, is to log in to your account on CoinDCX and click on the fee structure option. Not only will the screen display your current club level, but it will also show you the trading fee that you will be paying for each trade, your 45-day cumulative trading volum

Knowledge Base Article

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Trading & Fees

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How to secure the CoinDCX account?

Please follow the guidelines to secure your CoinDCX account: Set up 2-Factor Authentication: Setting up Two-Factor Authentication will ensure that no-one can access your CoinDCX account without obtaining both your password and the second factor to your security - whether it’s your OTP or Google Auth

Knowledge Base Article

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Account Related

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How can I update deposit details (Transaction amount / UTR / Reference ID)?

Please follow the steps below to update deposit details (Transaction amount/UTR/Reference ID) Login to your CoinDCX app and click on the ‘Profile icon’. Click on 'Available to Invest'. Select the deposit request which needs to be edited. Edit the deposit details as required and click 'Update'. You’r

Knowledge Base Article

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INR Deposits

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24