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Where will I see my funds after they are unlocked?

Once the balance is unlocked, it will appear in your CoinDCX wallet under the respective asset. From there, you will be able to manage the funds normally.

Knowledge Base Article

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Latest Updates on Advanced Earn

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What should I keep in mind when uploading my passport?

For a smooth verification process, make sure: The front and back of your passport are clearly visible.All four corners of the passport are visible.Your Passport Number, Name, Date of Birth, and Expiry Date can be clearly read.Your live selfie is clear and captured as instructed.​ Note: Only Indian p

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Passport Verification

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How can a Sub-Account manage their Security settings?

Log in to the CoinDCX website: https://account.coindcx.com/login​ Click the Profile icon in the top-right corner.Select Security.​ The following settings can be changed, updated, or managed: Google AuthenticatorPasswordVerified DevicesBackup Codes

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Sub-Account Profile & Security

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If I already have sufficient balance in my Product Wallet, will funds still be transferred from my INR Spot Wallet?

No.If your Product Wallet has sufficient funds to place the order, no transfer will be made from your INR Spot Wallet.

Knowledge Base Article

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Unified Wallet

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What are the benefits of Futures Trading?

With Crypto Futures on CoinDCX, you can enjoy: Up to 100x leverage Competitive trading fees. A simple and intuitive trading experience on the CoinDCX App and Website. Perpetual contracts with no expiry date.

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Introduction to Futures Trading

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Which records need to be maintained as per PMLA?

As per Rule 3 of the Rules Prevention of Money-Laundering (Maintenance of Records) Rules 2005, every reporting entity shall maintain a record of all transactions including, the record of : all cash transactions of the value of more than ten lakh rupees or its equivalent in foreign currency all serie

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PMLA Rules from a Reporting Entity POV

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Why do I need to use my Aadhaar number and DigiLocker PIN?

If the mobile number registered with your CoinDCX account is not linked to your DigiLocker account, the PIN-less verification option may not be available. In this case, you can verify your Aadhaar by logging in to DigiLocker using your Aadhaar number and 6-digit DigiLocker PIN.

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DigiLocker – Aadhaar & PIN Verification

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Can a Sub-Account perform INR deposits or withdrawals?

No. Only the master account can perform INR deposits and withdrawals. You can only transfer INR from the Master Account to a Sub-Account. ​ To transfer INR: ​ Log in to the Master Account on the website.Go to Profile → Sub-Account → Funds.Click Transfer In.Select INR from the dropdown.Enter the amou

Knowledge Base Article

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Permissions & Access

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How can I trade on Spot?

You can trade on Spot using both the CoinDCX App and the CoinDCX Website.

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Spot Trading

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How will I know how much tokens I will receive?

You will receive as per the holding you had at the snapshot time. ​ For example: Snapshot time: 23 Feb 2023 16:00 hours Your holding; 100 BTC at snapshot time Airdrop Ratio: 1 for every 100 held. ​ You will receive 1 Airdrop token. ​ For now you can check the holding just before the snapshot time, v

Knowledge Base Article

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Airdrop

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Can I buy a token using its contract address in CoinDCX Web3?

Yes. CoinDCX Web3 allows you to buy supported tokens using their contract address, even if they are not listed in the CoinDCX Web3. However, it's important to note that tokens purchased using a contract address have not been listed or verified by CoinDCX. Before purchasing any such token, we strongl

Knowledge Base Article

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Crypto to Crypto Swap

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Can I use my work email to create a Web3 Wallet?

While you can use a work email to create your Web3 Wallet, we recommend using a personal email address instead. A personal email is less likely to become inaccessible due to job changes or organizational policies, helping ensure uninterrupted access to your Web3 Wallet.

Knowledge Base Article

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Web3 Wallet & Recovery

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Will funding continue to apply before the pair is delisted?

Yes. Funding fees will continue to apply as per the normal funding schedule until the Futures pair is settled at the announced delisting date and time.

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Futures Pair Delisting

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Where can I view the cryptocurrencies I purchased?

Once your order is successfully executed, the purchased cryptocurrencies will be available under Portfolio → Coins.

Knowledge Base Article

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Insta Trading

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What are a reporting entity’s obligations with regard to risk mitigation?

Every reporting entity is required to exercise ongoing due diligence with respect to the business relationship with every client and closely examine the transactions in order to ensure that they are consistent with their knowledge of the client, his business and risk profile and where necessary, the

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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Can I use the same drawing properties for other pairs?

Yes, once saved, your Drawing Template can be applied across different pairs. This helps you maintain a consistent drawing style across all your charts.

Knowledge Base Article

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Drawing Template

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Why does the contract chart move even when no trades are happening?

The contract chart is based on Mark Price, which reflects the fair value of the option. Mark Price can change with market conditions even if no trades occur, especially during low liquidity.

Knowledge Base Article

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Options - Contract Chart

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Are Options and Global Futures included?

No, Options and Global Futures trading volume is not included in the VIP Level calculation. Currently, only Spot and standard Futures trading (INR & USDT) are considered.

Knowledge Base Article

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VIP Levels

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What if a token is available on multiple blockchains?

If a token is available on multiple chains, the Quick Trade option will be enabled only on the primary supported blockchain for that token.

Knowledge Base Article

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Quick Trade

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Can I block my current device?

Yes, but keep in mind that you'll be signed out of that device and will need to contact CoinDCX Support by tapping "Chat Now" in the top right corner to unblock the device. Only block your current device if necessary.

Knowledge Base Article

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Verified Devices

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24