Skip to main content
Help & Support
Help & Support
  • Chat Now

  • Help & Support
  • Search

Can't find what you're looking for?

Ask a question

  • Help & Support
  • Search
Select Quick Filter

Search Results (830)

Relevance
Selected Relevance
HS
What is PMLA?

PMLA stands for Prevention of Money Laundering Act. It is a law enacted in India in 2002 to prevent and combat money laundering and other related offences. It is in force since 1st July 2005. ​

Knowledge Base Article

 • 

PMLA Rules from a User POV

C
Will the Order Form change for the All Market Section?

No, the Order Form will replicate the current Pro Mode design with no additional changes.

Knowledge Base Article

 • 

CoinDCX Unified App

HS
Could I have the option to choose which features I'd like to enable the PIN for?

We will soon be introducing more preference options for the PIN feature where you will be able to control your preferences.

Knowledge Base Article

 • 

PIN Related Issues

C
What do I need to use this API?

You need: A main CoinDCX account. Sub-accounts under that main account. API access enabled for your account.

Knowledge Base Article

 • 

Sub-Account Balance Transfer API

HS
What is a stop loss?

Stop loss is a price level on your investment that basically determines how much loss you are willing to take on the crypto you have bought.

Knowledge Base Article

 • 

Futures Trading

C
Will gas fees be deducted even if my transaction fails on the blockchain?

Yes, you will still be charged a gas fee even if your transaction fails. This happens because your gas fee covers the cost of processing the transaction, regardless of its outcome. Miners or validators on the network perform the work to validate your transaction, and the fee compensates them for thi

Knowledge Base Article

 • 

Trade

C
Is the Web3 fee deducted separately, or included in quoted prices?

The platform fee is calculated on each completed Web3 transaction and will be clearly displayed in your transaction summary. ​

Knowledge Base Article

 • 

Web3 - Fee Update

HS
What should be the relationship between me and the nominee?

You can choose someone close to you, like your parents, siblings, spouse, children, or legal guardian, to be nominated as the account holder.

Knowledge Base Article

 • 

Nomination

HS
What happens to my P&L in the said Token which was under Action?

The P&L of the token which was under Action does not change but the visibility of the same would change since the number of holdings in the account will change. ​ For example: Old Token: BTC: Old Quantity 10 Purchased Price: 100 Investment: 1000 Current Market Price: 120 Unrealised P&L (Profit which

Knowledge Base Article

 • 

Redenomination

HS
How does redenomination impact me?

In Redenomination, the tokens first get delisted and a new token is listed. For example: BTC Redenomination Old Token: BTC New Token: BTCQ Ratio: 1:10 Here if you have 10 BTC tokens in your account then you will get 100 BTCQ tokens. Please note the value of the tokens remains the same, i.e., the INV

Knowledge Base Article

 • 

Redenomination

HS
How will I know how much tokens I will receive?

You will receive as per the holding you had at the snapshot time. ​ For example: Snapshot time: 23 Feb 2023 16:00 hours Your holding; 100 BTC at snapshot time Airdrop Ratio: 1 for every 100 held. ​ You will receive 1 Airdrop token. ​ For now you can check the holding just before the snapshot time, v

Knowledge Base Article

 • 

Airdrop

HS
How do you protect my wallet?

CoinDCX stores all locked cryptos in highly secure cold and multi-signature wallets. For more information, please visit https://coindcx.com/security.

Knowledge Base Article

 • 

Futures Trading

HS
What is available balance?

The total amount of tokens that are currently available for trading in Margin and Spot. Available balance can be deposited or withdrawn without any restriction, assuming you have completed your KYC.

Knowledge Base Article

 • 

Margin Trading

HS
Can fine imposed under section 13 be recovered in the event of default?

Yes. Section 69 of the Prevention of Money Laundering Act, 2002, provides that where any fine or penalty imposed on any person is not paid within six months from the day of imposition of fine or penalty, the Director or any other officer-authorised by him in this behalf may proceed to recover the am

Knowledge Base Article

 • 

PMLA Rules from a Reporting Entity POV

C
Do I need to take any action due to this update?

No user action is required. The revised fee will be automatically applied to eligible transactions from the effective date.

Knowledge Base Article

 • 

Web3 - Fee Update

C
Why was this fee change implemented?

The fee increase enables CoinDCX to further enhance technology, improve security, and optimize platform performance for Web3 traders.

Knowledge Base Article

 • 

Web3 - Fee Update

C
What is the All Market Section?

The All Market Section will provide entry points to Watchlist, Signals, Spot, and Futures.

Knowledge Base Article

 • 

CoinDCX Unified App

HS
What are follow-up scams?

Scammers are always looking to take advantage when you’re in a vulnerable circumstance. In some cases, they might try to extract more money from you through a follow-up scam. For example, they might pretend to be from a law enforcement agency offering to investigate your scam and retrieve your money

Knowledge Base Article

 • 

Security Tips

HS
What is CDD?

CDD stands for Customer Due Diligence, which is a process used by Reporting Entities to verify the identity of their customers and assess the risk of money laundering and terrorist financing.

Knowledge Base Article

 • 

PMLA Rules from a User POV

C
Who is covered by the CIPF?

All registered CoinDCX users holding assets on the platform are covered by the CIPF, subject to fund policy terms.

Knowledge Base Article

 • 

Trust & Transparency Centre

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
logo

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

linked-in instagram facebook twitter

© All rights reserved by Primestack Pte. Ltd.

users-badge assets-badge volume-badge funding-badge aml-badge

Products

  • Insta
  • Earn
  • Spot Trade
  • Margin Trade
  • Futures
  • API Broker
  • API Docs
  • API Help Section
  • Markets
  • Liquidity Services
  • Coin Listing

Company

  • About Us
  • Blog
  • Policies
  • Fee Structure
  • Careers
  • Terms & Conditions
  • Privacy Policy
  • Newsroom
  • Ventures
  • Risk Disclosure

Support

  • Guides
    • Intro to Futures Trading
    • Intro to Margin Trading
  • Contact Us
    • For grievance redressal, Click here to know more
    • Press: [email protected]
    • Regulatory Issues/Enforcement Authorities: [email protected]

DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24