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If I already have sufficient balance in my Product Wallet, will funds still be transferred from my INR Spot Wallet?

No.If your Product Wallet has sufficient funds to place the order, no transfer will be made from your INR Spot Wallet.

Knowledge Base Article

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Unified Wallet

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What are the benefits of Futures Trading?

With Crypto Futures on CoinDCX, you can enjoy: Up to 100x leverage Competitive trading fees. A simple and intuitive trading experience on the CoinDCX App and Website. Perpetual contracts with no expiry date.

Knowledge Base Article

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Introduction to Futures Trading

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The bank account provided by CoinDCX for INR deposits is under maintenance. How to deposit?

If the bank account provided by CoinDCX for INR deposits or your selected payment method is temporarily under maintenance, you may not be able to use that option until the maintenance activity is completed. To ensure a smooth deposit experience, CoinDCX strives to provide alternate bank accounts and

Knowledge Base Article

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Unable to Deposit INR?

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Which blockchain networks are supported in CoinDCX Web3?

CoinDCX Web3 currently supports the following blockchain networks; Base, Solana, Ethereum, Polygon, Arbitrum, BNB Smart Chain (BSC) & Optimism. We're continuously expanding support for additional blockchain networks.

Knowledge Base Article

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Crypto to Crypto Swap

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Which records need to be maintained as per PMLA?

As per Rule 3 of the Rules Prevention of Money-Laundering (Maintenance of Records) Rules 2005, every reporting entity shall maintain a record of all transactions including, the record of : all cash transactions of the value of more than ten lakh rupees or its equivalent in foreign currency all serie

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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Why do I need to use my Aadhaar number and DigiLocker PIN?

If the mobile number registered with your CoinDCX account is not linked to your DigiLocker account, the PIN-less verification option may not be available. In this case, you can verify your Aadhaar by logging in to DigiLocker using your Aadhaar number and 6-digit DigiLocker PIN.

Knowledge Base Article

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DigiLocker – Aadhaar & PIN Verification

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How can I view the history of my Futures?

You can easily view all your Futures trading activity by following these steps: Log in to the CoinDCX app. Go to Futures → Futures. Tap the History (Clock) icon. From here, you can access: Transaction History: View your realized P&L, entry and exit details, trading fees, funding charges, and the fin

Knowledge Base Article

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Futures Wallet & Futures History

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Can a Sub-Account perform INR deposits or withdrawals?

No. Only the master account can perform INR deposits and withdrawals. You can only transfer INR from the Master Account to a Sub-Account. ​ To transfer INR: ​ Log in to the Master Account on the website.Go to Profile → Sub-Account → Funds.Click Transfer In.Select INR from the dropdown.Enter the amou

Knowledge Base Article

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Permissions & Access

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How can I trade on Spot?

You can trade on Spot using both the CoinDCX App and the CoinDCX Website.

Knowledge Base Article

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Spot Trading

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Can I buy a token using its contract address in CoinDCX Web3?

Yes. CoinDCX Web3 allows you to buy supported tokens using their contract address, even if they are not listed in the CoinDCX Web3. However, it's important to note that tokens purchased using a contract address have not been listed or verified by CoinDCX. Before purchasing any such token, we strongl

Knowledge Base Article

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Crypto to Crypto Swap

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Can I use my work email to create a Web3 Wallet?

While you can use a work email to create your Web3 Wallet, we recommend using a personal email address instead. A personal email is less likely to become inaccessible due to job changes or organizational policies, helping ensure uninterrupted access to your Web3 Wallet.

Knowledge Base Article

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Web3 Wallet & Recovery

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How will I know how much tokens I will receive?

You will receive as per the holding you had at the snapshot time. ​ For example: Snapshot time: 23 Feb 2023 16:00 hours Your holding; 100 BTC at snapshot time Airdrop Ratio: 1 for every 100 held. ​ You will receive 1 Airdrop token. ​ For now you can check the holding just before the snapshot time, v

Knowledge Base Article

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Airdrop

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Will funding continue to apply before the pair is delisted?

Yes. Funding fees will continue to apply as per the normal funding schedule until the Futures pair is settled at the announced delisting date and time.

Knowledge Base Article

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Futures Pair Delisting

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Can I use a different bank account than the one currently active on my UPI app?

Yes. When you are redirected to the UPI app (e.g., GPay or PhonePe) to pay the ₹1, you can select a different bank account linked within that UPI app before making the payment. We will verify whichever account you use to pay the ₹1.

Knowledge Base Article

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Verify Bank Account Using UPI

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Where can I view the cryptocurrencies I purchased?

Once your order is successfully executed, the purchased cryptocurrencies will be available under Portfolio → Coins.

Knowledge Base Article

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Insta Trading

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Why is my P&L showing as blank?

Your token's Profit & Loss (P&L) may appear blank if the token has insufficient liquidity or if it is no longer published or supported on CoinDCX Web3. In such cases, the platform may be unable to determine a reliable market price to calculate and display your P&L.

Knowledge Base Article

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Web3 Safety & Security

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What are a reporting entity’s obligations with regard to risk mitigation?

Every reporting entity is required to exercise ongoing due diligence with respect to the business relationship with every client and closely examine the transactions in order to ensure that they are consistent with their knowledge of the client, his business and risk profile and where necessary, the

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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Can I use the same drawing properties for other pairs?

Yes, once saved, your Drawing Template can be applied across different pairs. This helps you maintain a consistent drawing style across all your charts.

Knowledge Base Article

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Drawing Template

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How do I disable Biometric Login?

If you no longer wish to use biometrics: Open the CoinDCX app.Go to Profile > Security Settings.Select Biometric Login.Turn off the Biometric Login toggle.Confirm your choice if prompted. You can continue using your Login PIN or password to access your account.

Knowledge Base Article

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Biometric Login

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Why does the contract chart move even when no trades are happening?

The contract chart is based on Mark Price, which reflects the fair value of the option. Mark Price can change with market conditions even if no trades occur, especially during low liquidity.

Knowledge Base Article

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Options - Contract Chart

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24