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What does the status line on the chart show?

The status line displays key details like the asset you're viewing, the latest price, price change percentage, and any indicators or drawings you've added.

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Charts & Indicators

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Why is identity verification required?

In order to adhere to KYC (Know Your Customer) rules, CoinDCX uses identification verification. KYC is a method of identifying and verifying that a customer is who they claim to be. It is a multi-step process that aids in preventing the establishment and use of fraudulent accounts.

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Verification

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How long does it take to complete this step?

It takes less than a minute. You just need to select your occupation and income range.

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Income & Occupation Details

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What happens if I don’t complete this?

If you don’t provide these details: Your account will be considered non-compliant You may not be able to trade

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Income & Occupation Details

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Is my income verified or checked?

No. This is a self-declaration.

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Income & Occupation Details

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What is a nomination and who is a nominee?

Nomination is like choosing a guardian for your digital assets. It's the process of selecting someone who would receive all your virtual treasures stored in your account if something unexpected happens to you. A nominee is the person you personally pick to inherit your digital assets if, for any unf

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Nomination

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Can an NRI be a nominee?

Certainly! Absolutely, an Non-Resident Indian (NRI) can be nominated, taking into account the current regulations in effect at any given time.

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Nomination

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What should be the relationship between me and the nominee?

You can choose someone close to you, like your parents, siblings, spouse, children, or legal guardian, to be nominated as the account holder.

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Nomination

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How many nominees can I add?

You can add up to 2 individuals as your nominees.

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Nomination

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Is it mandatory to implement a Client Due Diligence programme?

Yes. Every reporting entity is required to formulate and implement a client due diligence programme approved by the senior management.

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PMLA Rules from a Reporting Entity POV

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Can I be excluded from participating in the Rewards Hub?

Yes, the platform has the capability to blacklist any user from participating in the Rewards Hub based on specific criteria.

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Reward Hub

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What should I do if amount is withdrawn without my consent?

If money is taken out without your permission, please get in touch with our support team and they will assist you further.

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Account Related

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How long does it take to resolve a grievance?

While we aim to resolve grievances promptly, resolution times may vary depending on the complexity of the issue. Rest assured, your concern is treated with the highest priority.

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Account Related

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Why should I trade on Margin?

There are 4 benefits of trading on Margin: ◆Hedging and better risk management ◆Low Transaction costs ◆Exposure: Traders can bet against an asset’s performance without owning it ◆Leverage: Traders can enter positions that are larger than their account balance

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Margin Trading

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What is Redenomination?

Redenomination is a simplification of the nominal value of a currency by reducing the number of digits (zeros) without diminishing the actual value of the currency. ​ A redenomination occurs when the value of a token is recalibrated due to a change in the buying power of a currency. For example, on

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Redenomination

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Where can I get more information or assistance?

For any questions or concerns, please contact our support team through the in-app help section or at the official support email.

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Web3 - Fee Update

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Why is TDS shown here?

TDS (Tax Deducted at Source) is collected on trades as per Indian regulations and deposited with the government.

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Trust & Transparency Centre

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Will my TP/SL update instantly when I change inputs?

Yes. Any change you make in: Trigger Price field, ROE% field, or +/– buttons ​ will instantly update the other fields in real time.

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TP/SL (Take Profit & Stop Loss) Updates

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Is my information adequately protected during Electronic video verification, considering the potential misuse of video KYC?

CoinDCX operates as a fully compliant crypto exchange in accordance with government rules and regulations. Consequently, we uphold the highest standards of due diligence measures, prioritizing the safeguarding of customers' information. The data obtained during the Video Verification process is secu

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Verification

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Why is CoinDCX closing Advanced Earn?

Thank you for reaching out regarding Advanced Earn. Following a recent product review, Advanced Earn has been discontinued. As part of our regular product evaluation process, we assessed its performance across changing market conditions and determined that the product no longer aligns with the inten

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Latest Updates on Advanced Earn

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24