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Why are my saved settings not applying to new drawings?

This usually happens if the saved Drawing Template is not selected before creating the drawing. Please make sure you apply the desired template first, as templates are not applied automatically.

Knowledge Base Article

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Drawing Template

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How can I apply default settings?

If you want to revert to the original drawing settings, go to the Templates option and select Apply Default Settings. This will reset all your drawing settings back to the system default.

Knowledge Base Article

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Drawing Template

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Can I create multiple Drawing Templates?

Yes, you can create and save multiple templates with different styles based on your preferences. This allows you to switch between different drawing styles easily.

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Drawing Template

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Will the INR Deposit button be enabled immediately after completing KYC and Bank Account Verification (BAV)?

Once your KYC and Bank Account Verification (BAV) have been successfully completed, the INR Deposit option will be enabled automatically. Note: In some cases, it may take up to 24 hours for your KYC and Bank Account Verification details to be verified and reflected on your account. If the INR Deposi

Knowledge Base Article

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Unable to Deposit INR?

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Can I deposit INR from Paytm Wallet, Amazon Pay, or Mobikwik?

No. INR deposits must be made only from your registered bank account linked to your CoinDCX account through KYC. Deposits made from wallets or pooling accounts, such as Paytm Wallet, Amazon Pay Wallet, or Mobikwik Wallet, aren't supported

Knowledge Base Article

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Deposits from Wallets / Pooling Accounts

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What are Verified Devices?

Verified Devices are the phones, tablets, or computers you've used to securely access your CoinDCX account. Reviewing your verified devices helps you keep track of where your account is signed in and allows you to remove devices you no longer use or don't recognize.

Knowledge Base Article

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Verified Devices

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How can I keep my account secure across multiple devices?

Here are a few best practices: Review your Verified Devices regularly.Block devices you no longer use.Enable Two-Factor Authentication (2FA).Never share your login credentials.Keep your app updated to the latest version. These simple steps can help keep your CoinDCX account secure.

Knowledge Base Article

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Verified Devices

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How can I view my Verified Devices?

You can view all devices linked to your CoinDCX account from the app. Follow these steps: ​ Log in to the CoinDCX app.Tap the Profile icon.Go to Security Settings.Select Verified Devices. You'll see a list of devices that have been verified to access your account.

Knowledge Base Article

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Verified Devices

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Can I use my Login PIN instead of my password?

Your Login PIN is designed for quicker access to the CoinDCX app after it has been set up. For certain actions, such as logging in on a new device or making security-related changes, you may still be asked to enter your password, OTP, or complete 2FA verification.

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Login PIN

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How do I set up a Login PIN?

You can create a Login PIN after logging in to the CoinDCX app. Follow these steps: Log in to the CoinDCX app.Follow the on-screen prompts to create a Login PIN.Enter a 6-digit PIN of your choice.Re-enter the PIN to confirm. Your Login PIN will be ready to use for future logins.

Knowledge Base Article

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Login PIN

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Why can I not see the Net PNL of my closed position?

The Net PNL for your closed position will be reflected after one day. This delay occurs because your position was settled at a different conversion rate, and the system takes time to complete the final settlement calculation.

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USDT<>INR Conversion Rate

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What is the impact on my active position?

If the conversion rate is revised while your position is still active, it can impact your position. This is because your position was opened at an older conversion rate, and now the conversion rate has changed. Due to this, the Active PNL and Margin may show some discrepancy, as they are calculated

Knowledge Base Article

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USDT<>INR Conversion Rate

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Where can I track the ongoing Airdrop?

For now you can always track from Email communication and Push Notifications which we send, plus we also request you to kindly go through our blog for more details on announcements related to this. ​ You can refer to all the announcements here.

Knowledge Base Article

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Airdrop

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Will Pair Delisting affect my holdings?

No. Pair Delisting does not affect your token holdings. Your tokens will remain safely stored in your wallet, and you can continue trading them using any other supported trading pairs available on CoinDCX.

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Pair Delisting

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How can my wallet balance be impacted due to revision of conversion rate?

When you add INR to your Options Wallet from your Spot Wallet, the amount is notionally converted into USDT at the applicable conversion rate. If the conversion rate is revised after adding funds, it can impact your wallet balance. The balance may either increase or decrease depending on whether the

Knowledge Base Article

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USDT<>INR Conversion Rate

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Does cancelling a TP/SL order affect my open position?

No. Cancelling a TP/SL order only removes the exit condition. Your open options position remains active and unchanged until you manually close it or it is liquidated.

Knowledge Base Article

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Options - TP/SL

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What is Pair Delisting?

Pair Delisting means that a specific trading pair is removed from the CoinDCX platform, while the token itself remains listed and available for trading through other supported pairs. For example, if BTC/USDT and BTC/INR are both available and BTC/USDT is delisted, you can still continue trading BTC

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Pair Delisting

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Why am I seeing a profit even though the LTP shows an unrealized loss?

That’s because your locked margin has gained value after the conversion rate was revised. The gain on your margin can offset your unrealized loss from the LTP movement leading to a net profit display. Let’s understand this with an example: Locked Margin: 34.70 USDT Old Conversion Rate: ₹100 → INR Va

Knowledge Base Article

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USDT<>INR Conversion Price Revised

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What fees apply once I cross $ 1 Million volume threshold?

Standard Options trading fees apply normally, with no refund. The fees will be displayed on the Order Page without any strike-through or refund messaging.

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Refund Based Trading Fees in Options Trading

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What if my trade causes me to cross the $1 Million threshold

You are still covered for that trade. For example, if your existing volume is $990K and you place a $30K trade, the rebate will be processed on the full $30K trade value. However, from the next trade onward, standard fees will apply as your total volume has now exceeded $1 million.

Knowledge Base Article

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Refund Based Trading Fees in Options Trading

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24