Can't find what you're looking for?

Ask a question

Search Results (954)

Relevance
Selected Relevance
C
Why is video verification required for crypto transactions?

If you are using a self-custody wallet, we may ask you to complete a quick video verification. This helps confirm that the wallet belongs to you and is not being misused.

Knowledge Base Article

 • 

Crypto Deposit & Withdrawal (CDW) & Travel Rule

C
How does a Layout work?

A layout works like a saved snapshot of your chart. It stores your drawings, indicators, and timeframe so that when you load it again, your chart appears exactly the same as when you saved it.

Knowledge Base Article

 • 

Chart Layout & Templates

C
Can I transfer crypto directly to that address on-chain? Will it show up in my Web3 wallet portfolio?

Web3 Wallet does not allow deposits from external sources. If you send crypto to your Web3 wallet address, it won’t show up in your portfolio.

Knowledge Base Article

 • 

WEB 3 Custody

C
Why is my drawing not getting saved?

Drawing Templates only save your customized settings (like color, size, etc.), not the actual drawing. So when you create a new drawing, it will follow your saved style, but any previous drawings will not be retained. To save your drawings, you will need to save the layout.

Knowledge Base Article

 • 

Chart Layout & Templates

C
Where can I learn more about Indicator Templates?

For a comprehensive guide on Indicator Templates, including saving, managing, and applying templates, please visit: Blog Link

Knowledge Base Article

 • 

Chart Layout & Templates

C
How is Advanced Earn Different from Simple Earn?

Simple Earn is a product where users can enjoy low risk returns with no lock-in period. Simple earn deploys tokens in low-risk avenues like staking and Margin products which reduces the risk of loss of tokens. Advanced Earn provides an opportunity for higher returns with a minimum lock-in period, al

Knowledge Base Article

 • 

Advanced Earn

C
What is the age limit for nominees?

To be eligible, kindly make sure the nominee is at least 18 years old, meeting the minimum legal age requirement.

Knowledge Base Article

 • 

Nomination

C
What are the benefits of participating in the Rewards Hub?

User will be able to earn rewards in the form of inr or crypto tokens /coins

Knowledge Base Article

 • 

Reward Hub

C
Where can I read the full terms and conditions of the Fees Refund?

On the Order Page, eligible users will see a "Get Fees Refunded Daily" message. Clicking on it will display the detailed Terms & Conditions, including the Refund processing timeline.

Knowledge Base Article

 • 

Refund Based Trading Fees in Options Trading

C
Can Okto Points earned in CoinDCX Web3 mode be transferred or used elsewhere?

Okto Points earned within CoinDCX's Web3 mode are exclusive and cannot be transferred or used in Okto or any other platform. These points are specifically intended for use within CoinDCX Web3 to enhance your trading and engagement experience.

Knowledge Base Article

 • 

Okto Points

C
What is the Earn platform for crypto investments?

The Earn platform is a comprehensive investment solution for crypto enthusiasts. It offers various earning opportunities in a secure manner for users to earn returns on their crypto-holding.

Knowledge Base Article

 • 

Advanced Earn

C
How does PMLA, 2002 define records?

Records include the records maintained in the form of books or stored in a computer or such other form as may be prescribed.

Knowledge Base Article

 • 

PMLA Rules from a Reporting Entity POV

C
How many times can I use a Backup Code?

All backup codes are unique and can be used only once. Once a backup code has been used, it will become invalid.

Knowledge Base Article

 • 

Backup Codes

C
Will my Drawing Templates be available after I log out or switch devices?

Saved templates are generally linked to your account. As long as you log in with the same account, your templates should be available across sessions and devices.

Knowledge Base Article

 • 

Chart Layout & Templates

C
For how many days will this Refund be in the Product?

The Refund benefit will continue to apply as long as your cumulative Options Notional Volume remains below the $1 Million threshold. Once your total cumulative volume reaches or exceeds $1 Million, you will no longer be eligible for the refund, and standard Options trading fees will apply on all sub

Knowledge Base Article

 • 

Refund Based Trading Fees in Options Trading

C
Why did my timeframe change automatically?

This happens if “Remember Timeframe” was selected during saving. When you apply the template, the chart switches to the saved timeframe.

Knowledge Base Article

 • 

Chart Layout & Templates

C
Are deposit and withdrawal fees changing too?

No, deposits and withdrawals to and from the Web3 section from CoinDCX Exchange are not impacted by this fee revision. Only the platform fee for Web3 transactions is changing.

Knowledge Base Article

 • 

Web3 - Fee Update

C
What happens if I select “Remember Timeframe”?

If you select Remember Timeframe, your chart will automatically switch to the same timeframe that was selected when the template was saved.

Knowledge Base Article

 • 

Chart Layout & Templates

C
Will I still receive returns from Advanced Earn?

No. Once the product is sunset and balances are unlocked, Advanced Earn will no longer generate returns or yield. Your funds will simply be made available in your wallet for you to use as you choose.

Knowledge Base Article

 • 

Latest Updates on Advanced Earn

C
Can I edit a Drawing Template?

Currently, existing Drawing Templates cannot be edited. If you want to make changes, you can create a new template with updated settings and delete the old one if required.

Knowledge Base Article

 • 

Chart Layout & Templates

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

© All rights reserved by Primestack Pte. Ltd.

users-badge assets-badge volume-badge funding-badge aml-badge

DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24