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Why is my bank account not getting verified even though the details are correct?

Even if your Account Number and IFSC Code are correct, verification may still fail if: The account holder's name doesn't match your verified KYC records.The bank account isn't eligible for verification.The verification request couldn't be completed successfully. If the issue continues, please contac

Knowledge Base Article

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Verify Bank Account Using Bank Details

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Can I hide or unhide my Past Futures Trading P&L?

Yes. On the History page, you have the option to hide or unhide your Past Futures Trading P&L based on your preference.

Knowledge Base Article

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Futures Trading - Past PNL Enhancement

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What is ROE% and how is it used for TP/SL?

ROE% (Return on Equity) shows your profit or loss as a percentage of your margin. Now, you can set TP/SL by: Entering a trigger price, or Entering a desired ROE% ​ Both fields update each other in real time.

Knowledge Base Article

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TP/SL (Take Profit & Stop Loss) Updates

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What constitutes a suspicious transaction under PMLA?

Suspicious transaction means a transaction referred to in clause (h) of sub-rule(1) of Rule 2 of Prevention of Money-Laundering (Maintenance of Records) Rules 2005, including an attempted transaction, whether or not made in cash, which to a person acting in good faith: (a) gives rise to a reasonable

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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What order types can I use while placing a trade?

Market and Limit Orders are supported; advanced types like Stop-Limit and IV-based orders will be added in future updates.

Knowledge Base Article

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Crypto Options

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Which margin can I use to trade in Options?

You can trade in Options using INR Margin only. There’s no need to worry about currency conversion, your entire trading experience will be in INR.

Knowledge Base Article

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Crypto Options

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Which timeframes are available to view Past Futures Trading P&L?

You can view your Past Futures Trading P&L for the following timeframes: Last 7 Days Last 30 Days Current Financial Year All Time

Knowledge Base Article

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Futures Trading - Past PNL Enhancement

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What is Locked Margin?

Locked Margin is the amount that you will lock in the exchange to start trading Futures. When you suffer a loss on a Futures position, CoinDCX requires you to allocate more funds to return the margin to the original locked-in margin level. This amount required to return the balance to the original l

Knowledge Base Article

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Futures Trading

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What is the Web3 email update and recovery feature?

The Web3 email update and recovery feature allows users to update their email address while maintaining access to their Web3 account through a recovery file. This ensures that even if you lose access to your original email or change your email, your Web3 account and assets remain secure.

Knowledge Base Article

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WEB 3 Recovery

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What is a Bid and an Ask?

A Bid is a standing order where the trader wishes to buy a contract at a specified price and quantity. An Ask is a standing order where the trader wishes to sell a contract at a specified price and quantity.

Knowledge Base Article

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Futures Trading

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Does the bank account have to be in my name?

Yes. The bank account must belong to you. The name on your bank account should match the name on your verified KYC documents to ensure successful verification.

Knowledge Base Article

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Verify Bank Account Using Bank Details

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Why did my bank verification fail?

Your bank verification may fail for one of the following reasons: The name on your bank account doesn't match your verified KYC details.The account number or IFSC code entered is incorrect.You're trying to verify an unsupported bank account (such as an NRE/NRO account).The verification could not be

Knowledge Base Article

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Verify Bank Account Using Bank Details

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Why was my KYC rejected?

Your KYC may be rejected if: Your PAN and identity document details don't match.Your selfie couldn't be verified.The information entered doesn't match your official documents.Please review your details carefully and submit the correct information before trying again.

Knowledge Base Article

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KYC Verification

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What is Stop-Loss Order?

A stop order, also referred to as a stop-loss order, is an order to buy or sell a crypto once the price of the crypto reaches a specified price, known as the stop price. When the stop price is reached, a stop order becomes a market order. A buy stop order is always placed above the market price and

Knowledge Base Article

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Trading Related Queries

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How is my wallet and key secured?

Your wallet is secured through encryption and other security measures. CoinDCX keeps your private key in an encrypted format, meaning it’s safe and not accessible to anyone, including themselves.

Knowledge Base Article

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WEB 3 Custody

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If I transfer a token from CoinDCX to Web 3, how does it affect my portfolio value in CoinDCX?

Your CoinDCX and Web 3 portfolios are kept separate. So, if you transfer $100 from CoinDCX to Web 3, your CoinDCX portfolio will decrease by $100.

Knowledge Base Article

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Transfer

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When will Quick Trade be available for all tokens?

We are actively working on expanding Quick Trade support. At present, it is enabled for a limited set of tokens. Based on performance and user feedback, we will gradually enable Quick Trade for more tokens and blockchain networks in future updates.

Knowledge Base Article

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Quick Trade

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Why am I unable to use 100% of my SOL balance?

You may not be able to use your full SOL balance because a small portion is temporarily locked to cover Solana network rent fees. This amount is not charged and will be automatically unlocked once the transaction is successfully completed.

Knowledge Base Article

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Quick Trade

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Can I customize candle colors and chart appearance?

Yes, you can change the colors of candles, grid lines, background, and more in the chart settings. This lets you personalize the chart to your liking. ​ ​

Knowledge Base Article

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Charts & Indicators

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Can I deposit money from someone else's bank account into my CoinDCX account?

No. The deposit MUST be done only from the bank account that you have linked with your CoinDCX profile.

Knowledge Base Article

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Net Banking - Deposit Method

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24