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When will my Advanced Earn balance be unlocked?

The balances held in Advanced Earn have been unlocked as part of the product sunset process. The funds are now reflected in your wallet and can be used normally. If you are unable to see the balance, please reach out to us, and we will assist you.

Knowledge Base Article

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Latest Updates on Advanced Earn

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Who can nominate?

We'd like to inform you that the nomination process is exclusively available for individuals holding the beneficiary account. In simpler terms, only you, as the account holder, have the privilege to make nominations.

Knowledge Base Article

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Nomination

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Can the master account cancel orders placed by a Sub-Account?

Yes. The master account can oversee Sub-Account activity and manage orders across its Sub-Accounts.

Knowledge Base Article

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Permissions & Access

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Why is there a difference between my trigger price and execution price?

TP/SL orders are triggered using Mark Price, which is the fair price of the contract whereas execution happens at the best available market price.

Knowledge Base Article

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Options - TP/SL

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What constitutes a suspicious transaction under PMLA?

Suspicious transaction means a transaction referred to in clause (h) of sub-rule(1) of Rule 2 of Prevention of Money-Laundering (Maintenance of Records) Rules 2005, including an attempted transaction, whether or not made in cash, which to a person acting in good faith: (a) gives rise to a reasonable

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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Why is TP/SL based on Mark Price and not LTP?

Mark Price provides a fair and continuous price reference, even when trades are not happening. LTP can be flat or misleading during low liquidity, whereas Mark Price reflects the true contract value and is used for TP/SL Trigger Price.

Knowledge Base Article

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Options - TP/SL

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Will I be able to see the charges breakdown before placing a Quick Trade order?

Yes. The complete fee and charges breakdown will be displayed on the order page before you confirm and place your Quick Trade order.

Knowledge Base Article

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Quick Trade

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What is Hide Small Balances?

The Hide Small Balances feature allows you to hide cryptocurrencies with a value of less than ₹1 from your Portfolio view. To enable it: Go to Portfolio → Coins. Tap the Filter option. Enable Hide Small Balances. This only hides the assets from the Portfolio view. Your holdings remain unchanged and

Knowledge Base Article

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Portfolio Value

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I deposited INR from a Paytm Wallet, Amazon Pay, or another pooling account. What should I do?

If you've deposited INR from a wallet or pooling account, please reach out to our Chat.

Knowledge Base Article

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Deposits from Wallets / Pooling Accounts

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Is Biometric Login secure?

Yes. Biometric Login uses your device's built-in security features to verify your identity. Your fingerprint or facial data is stored securely on your device and is not stored by CoinDCX.

Knowledge Base Article

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Biometric Login

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What is a Co-operative Bank?

Co-operative bank shall have the same meaning as assigned to it in clause(dd) of section 2 of the Deposit Insurance and Credit Guarantee Corporation Act 1961.

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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Can I use the same Backup Code more than once?

No. Each Backup Code can only be used once. Once a Backup Code has been used, it becomes invalid and cannot be used again.

Knowledge Base Article

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Backup Codes

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Which devices support Biometric Login?

Biometric Login is available on compatible devices that support: Fingerprint authenticationFace ID or facial recognition Your device must have biometric authentication set up in its system settings before you can enable it in the CoinDCX app.

Knowledge Base Article

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Biometric Login

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What is an Intermediary?

Intermediary means, (i) a stock-broker, share transfer agent, banker to an issue, trustee to a trust deed, registrar to an issue, merchant banker, underwriter, portfolio manager, investment adviser or any other intermediary associated with securities market and registered under section 12 of the Sec

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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Which timeframes are available to view Past Futures Trading P&L?

You can view your Past Futures Trading P&L for the following timeframes: Last 7 Days Last 30 Days Current Financial Year All Time

Knowledge Base Article

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Past PNL Enhancement

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Why are INR withdrawals temporarily unavailable after changing or resetting my Login PIN?

For your account's security, INR withdrawals are temporarily unavailable for 24 hours after your Login PIN is changed or reset. This cooling-off period helps protect your account from unauthorized changes and fraudulent withdrawals.

Knowledge Base Article

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Login PIN

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How many Backup Codes do I get?

When you generate Backup Codes, you'll receive 10 one-time-use Backup Codes. Each code can be used only once. As you use them, we recommend resetting your Backup Codes to generate a fresh set and ensure you always have recovery codes available.

Knowledge Base Article

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Backup Codes

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Why hasn't my Sub-Account been activated?

A newly created Sub-Account must verify its registered email address before it can be used. If the verification email hasn't been received or has expired, the master account can resend it by going to: Profile → Sub-Accounts → Resend Email

Knowledge Base Article

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Account Creation & Activation

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Can I modify or cancel my TP/SL orders?

Yes. Open TP/SL orders can be modified or cancelled at any time.

Knowledge Base Article

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Options - TP/SL

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Why are INR withdrawals temporarily unavailable after enabling or disabling 2FA?

For your account's security, INR withdrawals are temporarily unavailable for 24 hours after enabling or disabling Two-Factor Authentication. This cooling-off period helps protect your account from unauthorized changes and fraudulent withdrawals.

Knowledge Base Article

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OTP & Two-Factor Authentication (2FA)

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24