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What is Average Buying price?

The Average Buying Price is the average price at which you purchased the cryptocurrency you currently hold. If you buy the same cryptocurrency multiple times at different prices, the average buying price is calculated based on all your purchases.

Knowledge Base Article

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Portfolio Value

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What is Two-Factor Authentication (2FA)?

Two-Factor Authentication (2FA) adds an extra layer of security to your CoinDCX account. Once enabled, you'll be required to enter a verification code generated by an Authenticator app (eg: Google Authenticator) whenever you log in or perform certain sensitive account actions. Even if someone knows

Knowledge Base Article

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OTP & Two-Factor Authentication (2FA)

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What is the funding interval for all markets?

In Global Futures, the funding interval is one hour for all markets. This is different from Crypto Futures, where funding intervals are typically 4 hours or 8 hours. The shorter interval helps keep Global Futures prices closely aligned with the actual market price.

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Global Futures

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Why can't I withdraw INR after changing my password?

For your account's security, INR withdrawals are temporarily restricted for 24 hours after a successful password change. This helps protect your account from unauthorized access and prevents fraudulent withdrawal attempts.

Knowledge Base Article

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Password Management

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What is the CoinDCX fees that is charged for Buy/Sell transactions on CoinDCX Web 3?

CoinDCX Fees is a small fee of 1.5% which enables us to continually invest in enhancing our products, ensuring we deliver top-notch services tailored to your needs.

Knowledge Base Article

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Trade

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How can I view token-level information in my Portfolio?

To view detailed information about a specific cryptocurrency Go to Portfolio → Coins. Tap on the desired cryptocurrency. You can view Invested Value, Current Value, Total P&L, Today's P&L, Average Buying Price, Current Buying Price, Total Quantity, Locked Quantity & Transaction History.

Knowledge Base Article

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Portfolio Value

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How can I add or remove funds to my Global Futures wallet?

Go to Global Futures Wallet Click on Add/Remove Enter the amount Click on Transfer to Global Futures Wallet Funds are added instantly, and no charges are applied.

Knowledge Base Article

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Global Futures

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Where can I view the cryptocurrencies I purchased?

Once your order is successfully executed, the purchased cryptocurrencies will be available under Portfolio → Coins.

Knowledge Base Article

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Spot Trading

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How do I buy cryptocurrencies on the CoinDCX Website?

Log in to the CoinDCX Website. Navigate to Trade → Coins. Search for the cryptocurrency or trading pair. Click Buy. Select the order type Market, Limit & Stop Limit (Available only for supported C2C pairs) Enter the quantity or amount. Enter the price (for Limit or Stop Limit orders). Review your av

Knowledge Base Article

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Spot Trading

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My verification failed. What went wrong?

Your bank verification may have failed for one of the following reasons: Name Mismatch: The name on your bank account does not match the name on your PAN and Identity Document (Aadhaar or Passport). Please use a bank account that belongs to you and matches your KYC details.Incorrect Bank Details: Th

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Verify Bank Account Using UPI

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Will the ₹1 I paid be refunded?

Yes. The ₹1 transaction is used solely for verification purposes. A refund process is tracked, and the status of the penny refund will be updated in your details. You can expect a refund within 24 hours.

Knowledge Base Article

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Verify Bank Account Using UPI

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Why should I use CoinDCX?

Users can easily and effortlessly buy, sell, send, receive and store a range of cryptos like Bitcoin, Ethereum, Ripple, etc. all using a single app which is exceptionally friendly and comfortable to use. You do not have to go through the hassle of entering your trades in the order book. All your ord

Knowledge Base Article

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Trading on CoinDCX

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My TDS amount is not matching. What should I do?

You can verify your TDS deductions by comparing the amounts shown in your Trade Report and TDS Certificate (Form 16A). We recommend reviewing the TDS amounts quarter-wise to identify any discrepancies. If the TDS amount does not match: Check the TDS amount for each quarter in both the Trade Report a

Knowledge Base Article

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Tax Deducted at Source (TDS)

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How to report issues related to CoinDCX? / How do I get help on CoinDCX?

CoinDCX is known for its extremely cooperative and customer friendly support system. All users can visit Help & Support under Account in case they face any issues related to CoinDCX.

Knowledge Base Article

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Trading on CoinDCX

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Why are there limited coins on CoinDCX?

The entire framework of listing a coin on CoinDCX is created with three main objectives – enhancing investor protection, maintaining fair and transparent markets, and reducing systemic risk by giving sample diversification opportunities. CoinDCX has named this framework -7M, as the company analyses

Knowledge Base Article

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Trading on CoinDCX

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Which trading pairs are available in Spot Trading?

You can trade on Spot using INR Pairs (e.g., BTC/INR) & Crypto-to-Crypto (C2C) Pairs

Knowledge Base Article

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Spot Trading

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In which currency will my position be settled?

All positions are settled in INR. When you close a position, P&L is converted internally from USDC & Final settlement is credited to your wallet in INR

Knowledge Base Article

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Global Futures

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How can I view my Spot Order History or Open Orders?

On the CoinDCX App Log in to the app. Go to Profile → Coin Orders. Select: History to view completed orders. Pending to view open orders. Tap any order to view its Order ID and details ​ On the CoinDCX Website Log in to the website. Navigate to Trade → Coins. View your orders under the Open Orders a

Knowledge Base Article

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Spot Trading

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What is the difference between Total P&L and Today's P&L?

Total P&L shows the overall profit or loss on your current cryptocurrency holdings and Today's P&L shows the change in the value of your current holdings over the last 24 hours. Both values are indicative and may change based on market movements until you sell your assets.

Knowledge Base Article

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Portfolio Value

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What is Hide Small Balances?

The Hide Small Balances feature allows you to hide cryptocurrencies with a value of less than ₹1 from your Portfolio view. To enable it: Go to Portfolio → Coins. Tap the Filter option. Enable Hide Small Balances. This only hides the assets from the Portfolio view. Your holdings remain unchanged and

Knowledge Base Article

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Portfolio Value

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24