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My bank account was debited, but my INR Wallet wasn't credited.

If the amount has been debited from your bank account but isn't yet visible in your CoinDCX INR Wallet, allow the applicable processing time based on your payment method. UPI & IMPS: Typically processed instantly, but it may take up to 30 minutes in some cases.NEFT & RTGS: Generally processed within

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Deposit Delayed?

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How do I resend the verification email for a Sub-Account?

If a Sub-Account hasn't been verified yet: Visit the CoinDCX website and log in to your account. Click the Profile icon.Select Sub-Accounts.Click Resend Email next to the pending Sub-Account. A new verification email will be sent to the registered email address.

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Account Creation & Activation

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I don't recognize a device in my account. What should I do?

If you see a device you don't recognize: Block the device immediately.Change your account password.Review your recent account activity.If 2FA isn't enabled, consider enabling it for added security.Contact CoinDCX Support by tapping "Chat Now" in the top right corner if you suspect unauthorized acces

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Verified Devices

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What details are needed for nomination?

We kindly request that you to provide the complete name, date of birth, and your relationship with the person you are nominating. Please ensure that the nominee's age and name are accurately entered, matching the details on the PAN-NIC documents, such as Aadhaar card, PAN card, or Passport.

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Nomination

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What is Re-KYC?

Re-KYC (Re-Know Your Customer) is the process of revalidating your existing KYC details to ensure your account information remains accurate, up to date, and compliant with regulatory requirements.

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Re-KYC Verification

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What should I do if my account is flagged for compliance checks?

If your account or transaction is flagged for compliance: You will receive a notification explaining the reason. Follow the instructions and submit any required documents. If you need help or clarification, you can always contact CoinDCX Support for assistance. These checks are performed to ensure s

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Transaction Issues & Support

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Can I withdraw funds immediately after updating my email address?

No. For your account's security, INR withdrawals will be unavailable for 24 hours after your email ID has been updated.

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Email ID Update

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I'm unable to disable or re-enable my account. What should I do?

If you're facing any issues while disabling or re-enabling your account, you can reach out to our Chat for assistance. Our support team will be happy to help!

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Disable Account

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I deposited INR from a Paytm Wallet, Amazon Pay, or another pooling account. What should I do?

If you've deposited INR from a wallet or pooling account, please reach out to our Chat.

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Deposits from Wallets / Pooling Accounts

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Can I use both Biometric Login and a Login PIN?

Yes. Biometric Login is an additional convenience feature. If biometric authentication isn't available or doesn't work, you can still use your Login PIN or password to log in.

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Biometric Login

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How can I view my Verified Devices?

You can view all devices linked to your CoinDCX account from the app. Follow these steps: ​ Log in to the CoinDCX app.Tap the Profile icon.Go to Security Settings.Select Verified Devices. You'll see a list of devices that have been verified to access your account.

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Verified Devices

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Why are my INR withdrawals/payouts to Paytm bank accounts failing?

According to the recent RBI notification, as of March 15, 2024, users are restricted from adding funds to their Paytm bank accounts. However, funds already present in your Paytm Payments Bank Limited (PPBL) account can still be utilized.

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Paytm Bank Account

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How can a Sub-Account access the Webhook Dashboard?

A Sub-Account can access the Webhook Dashboard from the website. ​ (Log in to the website: https://coindcx.com/, click on the profile icon in the top right corner, Tap Profile and then Webhook Dashboard) ​ Note: 2FA is mandatory to access the Webhook Dashboard. ​ Webhook keys can be created and mana

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Permissions & Access

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Who is beneficial owner?

A beneficial owner would include any individual who ​ (1) exercises substantial control over a company, or ​ (2) owns or controls at least 10 percent of the ownership interests of a company or owns or controls at least 15 percent of the ownership interests of a firm.

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Enterprise Onboarding

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What is Biometric Login?

Biometric Login lets you securely access your CoinDCX app using your device's fingerprint or Face ID instead of entering your Login PIN each time. It's a convenient way to sign in while keeping your account secure.

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Biometric Login

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Can I re-enable my account after disabling it?

Yes. You can re-enable your account at any time by logging in to the CoinDCX App and completing the required verification process. Depending on your account, this may include: Email OTP verificationMobile OTP verificationKYC revalidation (if applicable) Once the verification is successful, you'll re

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Disable Account

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Why should I add a nominee?

Adding a nominee helps facilitate the asset transmission process by identifying the person you've nominated to receive your assets. This can help make the claim process smoother, subject to applicable laws and verification requirements.

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Nomination

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What should I do with my funds after they are unlocked?

Given the funds have been unlocked, you can choose how you would like to use them. This may include trading, withdrawing, or exploring other available products on the platform based on your preference.

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Latest Updates on Advanced Earn

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How can I download the TDS Summary Report?

Log in to the CoinDCX App. Go to Profile. Select Generate Reports. Click on TDS Summary Report. Choose the required Financial Year. Download the Summary Report in Excel format.

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Reports

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Where can a Sub-Account download Invoice and TDS Certificate?

Log in to the CoinDCX website: https://account.coindcx.com/login Click the Profile icon in the top-right corner - Tap ProfileSelect Downloads.Select the document you want to download: InvoiceTDS CertificateSelect the required Financial Year/period, if prompted.Click Download to download the selected

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Permissions & Access

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24