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What is Current Buying price?

The Current Buying Price is the latest market price at which you can purchase a cryptocurrency. Since market prices change continuously, the actual buying price may vary at the time you place your order.

Knowledge Base Article

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Portfolio Value

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What happens if I lose access to my Google account?

Your CoinDCX Web3 wallet is linked to your Google account. If you lose access to that Google account, you may also lose access to your Web3 wallet and the assets stored in it. We recommend recovering your Google account through Google as soon as possible. Failure to regain access may result in the p

Knowledge Base Article

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Introduction to Web 3

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What happens after I complete sign-up?

Once your account is created: Complete your KYC verification.Add and verify your bank account.Deposit INR into your wallet.Start buying, selling, and trading cryptocurrencies.

Knowledge Base Article

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Sign Up: Creating Your CoinDCX Account

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My verification failed. What went wrong?

Your bank verification may have failed for one of the following reasons: Name Mismatch: The name on your bank account does not match the name on your PAN and Identity Document (Aadhaar or Passport). Please use a bank account that belongs to you and matches your KYC details.Incorrect Bank Details: Th

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My verification failed. What went wrong?

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How can a Master Account disable a Sub-Account?

Log in to the CoinDCX website: https://coindcx.com/​ Click the Profile icon in the top-right corner.Select Sub-Accounts.Under Accounts, locate the Sub-Account you want to disable.Click the Disable option for the respective Sub-Account.​ Note: The Disable option is available under the Accounts sectio

Knowledge Base Article

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Managing Sub-Accounts

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Will I receive reminders to maintain balance?

Yes, you will receive in-app nudges across the Homepage, Invest, and Portfolio sections, along with alerts when your SIP is due in 1 day or 7 days, and a popup reminder if your wallet balance is insufficient for SIPs due within the 24 hours. Additionally, the Funds Planner widget in your Portfolio p

Knowledge Base Article

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Systematic Investment Plan (SIP)

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Since when Virtual Assets are covered under PMLA Act 2002?

As per the Notification received from Department of Revenue, Ministry of Finance on 7th March 2023, Virtual Digital Assets, their safekeeping or administration is covered under PMLA Act 2002.

Knowledge Base Article

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PMLA Rules from a User POV

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What should I do if I entered the wrong account number or IFSC code?

If you've entered incorrect bank details, simply retry the bank verification using the correct Account Number and IFSC Code. Ensure all details are entered accurately before submitting your request.

Knowledge Base Article

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Verify Bank Account Using Bank Details

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Do I need to complete KYC again for CoinDCX Web3?

No. If you have already completed your KYC on CoinDCX, you do not need to complete it again. By accepting the CoinDCX Web3 Terms & Conditions, you authorize CoinDCX to securely share your KYC information with the CoinDCX Web3 entity.

Knowledge Base Article

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Introduction to Web 3

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From which wallet is the SIP amount deducted?

SIP installments are deducted from your INR/Spot Wallet. It is important to maintain sufficient balance in this wallet before the scheduled installment date, as the amount will be automatically debited from here for each SIP cycle.

Knowledge Base Article

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Systematic Investment Plan (SIP)

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What should I do if my transfer order is cancelled or rejected?

If your transfer order is cancelled or rejected, and the transferred amount is not reflected in your wallet, please contact our Support Team with Token Name & Quantity. Our team will investigate the transaction and assist you in resolving the issue as quickly as possible.

Knowledge Base Article

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Transfer

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Where do I track the Airdrop balance I received?

You will be able to see the total quantity increased in the portfolio section. We are working towards showing settlement airdrops transactions in the wallet in future. ​ For now, you can simply check the total quantity of the token and verify with the email that we sent you. ​

Knowledge Base Article

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Airdrop

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How can I keep my account secure after signing up?

To protect your account: Use a strong, unique password.Never share your OTP or password with anyone.Enable Two-Factor Authentication (2FA).Verify that you're using the official CoinDCX app or website.Keep your registered email and mobile number secure.Immediately contact CoinDCX Support by tapping "

Knowledge Base Article

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Sign Up: Creating Your CoinDCX Account

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How do I resend the verification email for a Sub-Account?

If a Sub-Account hasn't been verified yet: Visit the CoinDCX website and log in to your account. Click the Profile icon.Select Sub-Accounts.Click Resend Email next to the pending Sub-Account. A new verification email will be sent to the registered email address.

Knowledge Base Article

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Account Creation & Activation

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Can I edit my income and occupation later?

Yes, you can update your details anytime from: Profile → KYC Verification → Occupation Details

Knowledge Base Article

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Income & Occupation Details

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Does my referral link change every time I share it?

No. Your standard referral link remains the same each time you share it. However, referral links generated from certain app features (such as specific coin pages or Futures features) may contain unique tracking parameters, but they will still be linked to your referral account.

Knowledge Base Article

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Refer & Earn

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Is there any fee for INR deposits?

No. CoinDCX does not charge any fees for INR deposits.

Knowledge Base Article

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How do I deposit?

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Can I make deposits/withdrawals on CoinDCX without completing my KYC?

To enjoy the convenience of depositing or withdrawing crypto and INR, it's mandatory for users to complete their KYC (Know Your Customer) process. This helps ensure a secure and smooth experience for everyone.

Knowledge Base Article

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KYC Verification

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Why is my PnL showing as blank?

Your PnL may temporarily appear blank because trading for the rebranded token has not started yet. Once the new token is listed and trading goes live, your PnL will be updated automatically based on the market price.

Knowledge Base Article

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Rebranding/Redenomination

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Where can I manage my SIPs?

You can manage and track all SIPs under Portfolio → SIP, where you can view: Invested amount SIP count Frequency and schedule Timeline of all activities

Knowledge Base Article

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Systematic Investment Plan (SIP)

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24