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How do I block a Verified Device?

If you no longer use a device or don't recognize it, you can block it. Follow these steps: ​ Open the CoinDCX app.Go to Profile > Security Settings.Tap Verified Devices.Select the device you want to block.Tap Block Device.Confirm your action. The selected device will no longer be able to access your

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Verified Devices

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Will my Drawing Templates be available after I log out or switch devices?

Saved templates are generally linked to your account. As long as you log in with the same account, your templates should be available across sessions and devices.

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Drawing Template

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Can I reset only one drawing instead of all settings?

Templates apply to tool-level settings, not individual drawings. If you want to change a specific drawing, you will need to adjust its properties manually.

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Drawing Template

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Can I use the same drawing properties for other pairs?

Yes, once saved, your Drawing Template can be applied across different pairs. This helps you maintain a consistent drawing style across all your charts.

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Drawing Template

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What happens if I select “Remember Timeframe”?

If you select Remember Timeframe, your chart will automatically switch to the same timeframe that was selected when the template was saved.

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Indicator Template

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Can I hide or unhide my Past Futures Trading P&L?

Yes. On the History page, you have the option to hide or unhide your Past Futures Trading P&L based on your preference.

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Past PNL Enhancement

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What happens if I don’t save any template?

If no template is saved, the drawing tool will continue to use the default settings provided by the system.

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Drawing Template

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Is 2-Factor Authentication (2FA) required for Sub-Accounts?

Yes. 2-Factor Authentication (2FA) is mandatory for all Sub-Accounts to enhance account security and help prevent unauthorized access.

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Sub-Account Profile & Security

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Can I delete my Backup Codes?

Yes. You can delete your Backup Codes from the CoinDCX website. Go to: Profile Icon > Security > Backup Codes > Manage ​ From there, select Delete to remove your existing Backup Codes.

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Backup Codes

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When will Quick Trade be available for all tokens?

We are actively working on expanding Quick Trade support. At present, it is enabled for a limited set of tokens. Based on performance and user feedback, we will gradually enable Quick Trade for more tokens and blockchain networks in future updates.

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Quick Trade

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How do I enable Biometric Login?

You can enable Biometric Login from the CoinDCX app. Follow these steps: ​ Log in to the CoinDCX app.Tap the Profile icon.Go to Security Settings.Select Biometric Login.Turn on the Biometric Login toggle.Verify your identity using your device's fingerprint or Face ID. Once enabled, you can use biome

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Biometric Login

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Why can I not see the Net PNL of my closed position?

The Net PNL for your closed position will be reflected after one day. This delay occurs because your position was settled at a different conversion rate, and the system takes time to complete the final settlement calculation.

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USDT<>INR Conversion Rate

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How can I keep my account secure across multiple devices?

Here are a few best practices: Review your Verified Devices regularly.Block devices you no longer use.Enable Two-Factor Authentication (2FA).Never share your login credentials.Keep your app updated to the latest version. These simple steps can help keep your CoinDCX account secure.

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Verified Devices

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What if a token is available on multiple blockchains?

If a token is available on multiple chains, the Quick Trade option will be enabled only on the primary supported blockchain for that token.

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Quick Trade

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What fees apply once I cross $ 1 Million volume threshold?

Standard Options trading fees apply normally, with no refund. The fees will be displayed on the Order Page without any strike-through or refund messaging.

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Refund Based Trading Fees in Options Trading

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Can I still invest in Advanced Earn after this update?

Advanced Earn has stopped accepting new investments. The product is being sunset as part of a product review and will remain closed for additional deposits.

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Latest Updates on Advanced Earn

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Can I withdraw my funds after the unlock?

Yes. Once your Advanced Earn balance is unlocked and reflected in your wallet, you can withdraw if you have CW Access, trade, or transfer the funds as per your preference.

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Latest Updates on Advanced Earn

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Will funding continue to apply before the pair is delisted?

Yes. Funding fees will continue to apply as per the normal funding schedule until the Futures pair is settled at the announced delisting date and time.

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Futures Pair Delisting

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What is the Secret Key, and why should I save it?

The Secret Key is a unique code used to link your CoinDCX account with Google Authenticator. Keep it in a safe place. If you change or lose your phone, you can use the Secret Key to restore your 2FA without setting it up again. Never share your Secret Key with anyone, including someone claiming to b

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OTP & Two-Factor Authentication (2FA)

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How often does the Google Authenticator verification code change?

Google Authenticator generates a new 6-digit verification code every 30 seconds. If a code expires before you enter it, simply use the next code displayed in the app.

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OTP & Two-Factor Authentication (2FA)

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24