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Which bank account should I use for INR deposits?

Always use the registered bank account linked to your CoinDCX account through KYC when making INR deposits. ​ Do not use: Another person's bank accountAny wallet or pooling account Using any other bank account, wallet, or pooling account will result in the deposit being rejected. If you've already m

Knowledge Base Article

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How do I deposit?

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What are the CDD Measures for Company as per PMLA Act 2002?

In case the customer is a company following documents are required for due diligence Certificate of incorporation; Memorandum and Articles of Association; Permanent Account Number of the company; a resolution from the Board of Directors and power of attorney granted to its managers, officers or empl

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PMLA Rules from a User POV

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Do I need to take any action?

No. You don't need to take any action. CoinDCX will automatically convert your holdings to the new token based on the announced conversion ratio. Once the process is completed, the updated tokens will be reflected in your portfolio.

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Rebranding/Redenomination

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Who can use PIN-less DigiLocker verification?

PIN-less verification is available to mobile users whose DigiLocker account is linked to the mobile number registered with their CoinDCX account.

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DigiLocker – PIN-less Verification

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What should I do if I lose my Backup Codes?

If you've lost your Backup Codes but still have access to your CoinDCX account, you can generate a new set by selecting Reset from the Backup Codes section on the CoinDCX website. If you've also lost access to your Google Authenticator app and can't log in, contact CoinDCX Support by tapping "Chat N

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Backup Codes

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What are USDT Margin Futures?

USDT Margin Futures are futures contracts where USDT is used as the margin currency. To trade USDT margin Futures, you need to maintain your margin in USDT, and any profit or loss (PnL) from your trades is also settled in USDT.

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Margin Types (INR Margin & USDT Margin)

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Who is a Authorized signatory ?

An authorized signatory is a person allowed to act on behalf of your business, and their name is stated in your official business/company records.

Knowledge Base Article

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Enterprise Onboarding

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Do I need to use the same Google account for both CoinDCX and CoinDCX Web3?

Yes. You must use the same Google account for both your CoinDCX account and your CoinDCX Web3 wallet.

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Introduction to Web 3

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I denied the location permission. What should I do?

No worries! Simply enable location access for the CoinDCX app or website from your device or browser settings and retry the selfie verification.

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Selfie Verification & Location Access

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What name should I use while creating my CoinDCX account?

We recommend using your legal name exactly as it appears on your official documents, such as your PAN, NIC (Aadhaar or Passport), and bank records. This helps ensure a smoother verification process and reduces the chances of issues during KYC or Bank Account Verification (BAV).

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Username Update

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Does CoinDCX offer any offline services?

No. CoinDCX does not provide any offline services, including: ​ Account opening Investment or trading services Wallet management Customer support ​ All CoinDCX services are available only through the official CoinDCX website and CoinDCX mobile application. ​ If anyone claims to offer CoinDCX service

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Beware of CoinDCX Impersonators

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What is Proof of Reserves?

Proof of Reserves is a third-party verified report that shows CoinDCX holds 100%+ of user assets in custody. Think of it as the audit report that confirms your broker actually holds all the shares reflected in your Demat account.

Knowledge Base Article

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Trust & Transparency Centre

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How do I refer a friend?

You can invite your friends to join CoinDCX by sharing your unique referral link. To refer someone: Open the CoinDCX app.Tap Home.Tap the Refer & Earn (🎁) icon.Share your referral link via WhatsApp or copy the link and send it through any messaging app. If you're a KOL or Sub-broker, you can copy y

Knowledge Base Article

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Refer & Earn

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Why was my Weekly SIP skipped or why is my next SIP date showing differently?

Your Weekly SIP requires a minimum gap of 7 days between two consecutive SIP installments. If the recurring day selected by you does not satisfy this 7-day gap from your first SIP installment, the next SIP installment is automatically scheduled for the following week on the same day you selected. Ex

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Systematic Investment Plan (SIP)

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Which blockchain networks are supported for transfers between CoinDCX and CoinDCX Web3?

Currently, transfers are supported on the following blockchain networks Arbitrum, Base, Ethereum,BNB Smart Chain (BSC), Polygon & Solana. We're continuously expanding our network support and will add more blockchain networks in the future.

Knowledge Base Article

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Transfer

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Do I need to upload a selfie for Re-KYC?

If there are no changes to your KYC details, a selfie is generally not required. If you're updating your KYC information, you'll be asked to upload a selfie for identity verification.

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Re-KYC Verification

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Why is KYC important?

KYC is important because it helps prevent identity theft, fraud, and money laundering.

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PMLA Rules from a User POV

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How many nominees can I add?

You can add up to two nominees to your CoinDCX account.

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Nomination

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If I change my CoinDCX email address linked to my Web3 Wallet, will I still have access?

Yes, provided you have securely saved your Recovery File.If you change your linked email address without having a Recovery File, or if the Recovery File has been lost or deleted, you may not be able to recover access to your Web3 Wallet. To avoid this, we strongly recommend saving your Recovery File

Knowledge Base Article

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Web3 Wallet & Recovery

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Will my VIP Level change if I trade only in INR Futures?

Starting May 2026, your INR Futures trading volume will be included in VIP Level calculations. This means it will contribute to your overall trading volume and may help you qualify for a higher VIP tier.

Knowledge Base Article

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VIP Levels

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24