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Why was my position liquidated?

Your position gets liquidated when the Mark Price reaches your liquidation price. This happens when: Your unrealized losses fully consume your margin The system closes the position to protect you from losing more than your invested margin Liquidation is a risk control mechanism, not a manual action.

Knowledge Base Article

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Global Futures

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Why was my Weekly SIP skipped or why is my next SIP date showing differently?

Your Weekly SIP requires a minimum gap of 7 days between two consecutive SIP installments. If the recurring day selected by you does not satisfy this 7-day gap from your first SIP installment, the next SIP installment is automatically scheduled for the following week on the same day you selected. Ex

Knowledge Base Article

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Systematic Investment Plan (SIP)

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What happens if I don't have any UPI apps installed on my phone?

If the system detects no UPI apps installed, or if you are using a device where apps cannot be detected, you will be redirected to the manual "Add Bank Account" flow, where you can enter your bank account details.

Knowledge Base Article

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Verify Bank Account Using UPI

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What cryptos are supported on CoinDCX App?

Currently, on CoinDCX App, users can buy or sell the top 130+ tokens. These tokens have been selected based on their use cases, demand and liquidity in the market. Please note that there might be price differences for the same token on CoinDCX App and CoinDCX Pro App because the order books are sepa

Knowledge Base Article

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Trading on CoinDCX

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Is TDS applicable on SIP purchases?

No. TDS is not applicable when purchasing crypto through SIP installments. However, when you later sell the crypto purchased through SIP, applicable TDS will be deducted on the sale transaction.

Knowledge Base Article

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Tax Deducted at Source (TDS)

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What does the “Close All” option do in Positions and Orders?

The Close All option acts as a risk-management and emergency control. In the Orders tab: Cancels all open futures orders at once Useful when market conditions change rapidly This option is visible when you have more than one open order In the Positions tab: Closes all active futures positions Cancel

Knowledge Base Article

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Global Futures

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What is the Systematic Investment Plan?

A Systematic Investment Plan (SIP) is a simple and disciplined way to invest a fixed amount at regular intervals daily, weekly, or monthly into assets like mutual funds, stocks, or cryptocurrencies. It helps you build wealth gradually while benefiting from consistency and market price averaging.

Knowledge Base Article

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Systematic Investment Plan (SIP)

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How do I sell cryptocurrencies on the CoinDCX App?

Log in to the CoinDCX App. Go to Search or Markets → Spot. Search for the cryptocurrency you want to sell. Select the desired Spot trading pair. Tap Sell. Review the Order Book, Best Bid, and Best Ask prices. Enter the quantity you want to sell. Select the order type Market, Limit & Stop Limit (Avai

Knowledge Base Article

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Spot Trading

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When will my TDS Certificate be available?

TDS Certificate is available for the Financial Year 2025-26. But from next financial year 2026-27, TDS Certificates are made available on a quarterly basis. For example: Q1 (April–June) → Available from 30th September onwards Q2 (July–September) → Available from 31st December onwards Q3 (October–Dec

Knowledge Base Article

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Reports

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What is the minimum and maximum amount for an Insta order?

The minimum amount required to place an Insta Order is ₹100. The maximum order amount varies based on the cryptocurrency you are trading.

Knowledge Base Article

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Insta Trading

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Is the TDS rate fixed?

For most users, the standard TDS rate is 1%. However, higher TDS rates may apply in certain cases as per government regulations. Please refer to the section "Why is my TDS rate higher than 1%?" below.

Knowledge Base Article

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Tax Deducted at Source (TDS)

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Is TDS applicable on Global Futures trading?

No. TDS is not applicable on trading in Global Futures. TDS is applicable only on Spot trading & Insta trading. Futures trading does not attract TDS.

Knowledge Base Article

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Global Futures

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My token was delisted and converted to USDT. Will TDS be deducted?

If a delisted token is converted to USDT as part of the delisting process, applicable TDS may be deducted as per prevailing tax regulations before the proceeds are credited to your account.

Knowledge Base Article

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Tax Deducted at Source (TDS)

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What is Current Buying price?

The Current Buying Price is the latest market price at which you can purchase a cryptocurrency. Since market prices change continuously, the actual buying price may vary at the time you place your order.

Knowledge Base Article

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Portfolio Value

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Will my SIP be cancelled if I miss installments?

No, your SIP will not be cancelled even if you miss one or more installments due to insufficient balance. The SIP will remain active and continue as per the selected schedule, and once you maintain sufficient balance in your wallet, the next installment will be deducted accordingly.

Knowledge Base Article

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Systematic Investment Plan (SIP)

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Why are my INR withdrawals/payouts to Paytm bank accounts failing?

According to the recent RBI notification, as of March 15, 2024, users are restricted from adding funds to their Paytm bank accounts. However, funds already present in your Paytm Payments Bank Limited (PPBL) account can still be utilized.

Knowledge Base Article

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Paytm Bank Account

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Can I add or manage indicators on the chart?

You can search and add indicators like Moving Averages, RSI, MACD, and more from the top toolbar. You can add multiple indicators to the charts, which can help you adjust the settings or appearance. ​ ​

Knowledge Base Article

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Charts & Indicators

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Can I draw on the chart?

Yes, you can use drawing tools like trend lines, support/resistance lines, and shapes. You can move, edit, lock, or delete them anytime. ​ ​

Knowledge Base Article

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Charts & Indicators

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Can I use someone else's PAN card?

No. The PAN card must belong to the person creating the CoinDCX account. Using another person's PAN or identity documents is not permitted.

Knowledge Base Article

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Sign Up: Creating Your CoinDCX Account

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Can I use a different bank account than the one currently active on my UPI app?

Yes. When you are redirected to the UPI app (e.g., GPay or PhonePe) to pay the ₹1, you can select a different bank account linked within that UPI app before making the payment. We will verify whichever account you use to pay the ₹1.

Knowledge Base Article

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Verify Bank Account Using UPI

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24