Help & Support

Can't find what you're looking for?

Search Results (828)

Relevance

Selected Relevance

How is nomination helpful?

Choosing a nominee is a thoughtful way to ensure smooth transitions within the family in case the account holder passes away. It makes the process of transferring your crypto assets much easier and straightforward during a difficult time, preventing any potential conflicts among family members.

Knowledge Base Article

•

Nomination

C

Can I change or remove a nomination?

Absolutely! You have the flexibility to modify or update your nominee details as many times as needed. Additionally, you can also cancel or delete the current nominee and add a new one whenever you wish. Here's a simple guide on how to make changes to your nominee details on CoinDCX: 1. Log in to

Knowledge Base Article

•

Nomination

C

What should be the relationship between me and the nominee?

You can choose someone close to you, like your parents, siblings, spouse, children, or legal guardian, to be nominated as the account holder.

Knowledge Base Article

•

Nomination

C

How to transfer funds from IDFC First Bank app to CoinDCX wallet?

Follow these steps to add funds in your CoinDCX wallet 1. Click ‘Add’ on the homepage of CoinDCX app and then select ‘Add Funds’. 2. Enter the amount you want to transfer to your CoinDCX wallet and proceed. 3. Choose Net Banking option and click on ‘Continue‘ to proceed adding funds t

Knowledge Base Article

•

INR Deposit Guide (As per the Bank)

C

BAV rejection reason is not clear. What should I do?

1. Name is missing on the check at the place of signature by the bank. Your name is missing on the cheque at the place of signature by the bank. Kindly provide a cheque with clear details, so we can work on your request again. 2. IFSC code is missing on the document The IFSC code provided is incorre

Knowledge Base Article

•

Pending/Rejected/Fail Status

C

How to transfer funds from Bank of Baroda app to CoinDCX wallet?

Follow these steps to add funds in your CoinDCX wallet 1. Click ‘Add’ on the homepage of CoinDCX app and then select ‘Add Funds’. 2. Enter the amount you want to transfer to your CoinDCX wallet and proceed. 3. Choose Net Banking option and click on ‘Continue‘ to proceed adding funds to C

Knowledge Base Article

•

INR Deposit Guide (As per the Bank)

C

How to transfer funds from Canara Bank app to CoinDCX wallet?

Follow these steps to add funds in your CoinDCX wallet 1. Click ‘Add’ on the homepage of CoinDCX app and then select ‘Add Funds’. 2. Enter the amount you want to transfer to your CoinDCX wallet and proceed. 3. Choose Net Banking option and click on ‘Continue‘ to proceed adding funds t

Knowledge Base Article

•

INR Deposit Guide (As per the Bank)

C

I am not able to log in to my bank account?

Please make sure you are trying to log in using your registered bank account only. The deposit MUST be done from the bank account that you have linked with your CoinDCX profile. In case you are still facing issues while logging in, we would request you to contact your respective bank for further ass

Knowledge Base Article

•

Net Banking - Deposit Method

C

Is there any additional fee for deposit transactions?

You can deposit INR into your CoinDCX wallet via IMPS using Bank Transfer (0% fees) option. CoinDCX charges NO fees as an exchange. However, users are mandatorily required to complete their KYC in order to avail INR deposit/withdrawal facilities.

Knowledge Base Article

•

Net Banking - Deposit Method

C

How much fees do you charge for Quick Bank Transfer?

We charge absolutely 0% fees for funds transferred through the Quick Bank Transfer method.

Knowledge Base Article

•

Quick Bank Transfer

C

How do I avoid such issues in the future?

To avoid restrictions, ensure that your transactions are only with trusted entities and wallets. Avoid interacting with gambling websites, darknet addresses, or any service related to prohibited activities under our Terms of Use.

Knowledge Base Article

•

Crypto Deposit/Withdrawal Access Restriction

C

Can I change my linked wallets?

Yes, you can update your linked wallets in the “Wallet Settings” section. However, changes may require re-verification.

Knowledge Base Article

•

Crypto Withdrawal access

C

Is Crypto Withdrawal secure?

Yes, all transactions are secured using industry-leading protocols. Withdrawals can only be made to trusted wallets verified by you.

Knowledge Base Article

•

Crypto Withdrawal access

C

Why is video verification required for crypto transactions?

If you are using a self-custody wallet, we may ask you to complete a quick video verification. This helps confirm that the wallet belongs to you and is not being misused.

Knowledge Base Article

•