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Where should I store my Backup Codes?

Store your Backup Codes somewhere safe where only you can access them. For example, you can: Save them in a trusted password manager.Download and store them securely.Print and keep them in a safe place.​ Never share your Backup Codes with anyone, including someone claiming to be from CoinDCX Support

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Backup Codes

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What should I do if I have already shared information or sent funds to someone impersonating CoinDCX?

If you believe you've shared sensitive information or sent funds to someone impersonating CoinDCX, act immediately: ​ Change your CoinDCX account password. Reset your Two-Factor Authentication (2FA) if you believe it may have been compromised. Review your account activity and update your security se

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Beware of CoinDCX Impersonators

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Will CoinDCX ever ask me for my password, OTP, PIN, private keys, seed phrase, or ask me to transfer funds?

No. CoinDCX will never ask you to share your: Password OTP (One-Time Password) PIN 2-Factor Authentication (2FA) codes Private keys Seed phrase or recovery phrase ​ CoinDCX will also never ask you to: Transfer funds to "verify", "secure", "unlock", or "activate" your account. Install remote access o

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Beware of CoinDCX Impersonators

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Does CoinDCX offer any offline services?

No. CoinDCX does not provide any offline services, including: ​ Account opening Investment or trading services Wallet management Customer support ​ All CoinDCX services are available only through the official CoinDCX website and CoinDCX mobile application. ​ If anyone claims to offer CoinDCX service

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Beware of CoinDCX Impersonators

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How do fraudsters typically impersonate CoinDCX?

Fraudsters may attempt to impersonate CoinDCX by creating fake: WebsitesMobile applicationsSocial media profilesWhatsApp or Telegram groupsEmail addresses, mobile numbers, or documents relating to CoinDCX or its directors/employees They may also pretend to be CoinDCX employees or customer support re

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Beware of CoinDCX Impersonators

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How can I verify whether a communication claiming to be from CoinDCX is genuine?

Only trust communications received through the official CoinDCX website, CoinDCX mobile application, and verified support channels. ​ If you receive an unexpected phone call, WhatsApp message, Telegram message, email, social media message, or investment offer claiming to be from CoinDCX, do not rely

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Beware of CoinDCX Impersonators

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Does CoinDCX offer investment schemes, guaranteed returns, or account management through social media?

No. CoinDCX does not: Guarantee returns or profits on any investment. Provide portfolio management or account management services through social media or messaging apps. Ask customers to trade or transfer funds through personal bank accounts or wallets. ​ If you receive any such offer claiming to be

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Beware of CoinDCX Impersonators

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What if I accidentally shared my OTP or approved a suspicious request?

If you've accidentally shared your OTP or approved a suspicious request, take the following steps immediately: ​ Change your CoinDCX account password. Reset your Two-Factor Authentication (2FA) if you believe it may have been compromised. Review your account activity and update your security setting

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Account Safety

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How do I report suspected fraud or unauthorized activity?

If you suspect fraud or notice unauthorized activity on your CoinDCX account, report it immediately. ​ Please email [email protected] with the following details: Your registered account details (never share your password, OTP, PIN, or 2FA codes). A description of the incident, including the

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Reporting Fraud & What Happens Next

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What happens after I report a fraud to CoinDCX?

Once you report a suspected fraud or unauthorized activity, CoinDCX will review the reported account activity and assess the details provided. ​ To help protect your account during the review, CoinDCX may take appropriate security measures, including temporarily restricting or suspending deposits, w

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Reporting Fraud & What Happens Next

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What should I do if I lose my Backup Codes?

If you've lost your Backup Codes but still have access to your CoinDCX account, you can generate a new set by selecting Reset from the Backup Codes section on the CoinDCX website. If you've also lost access to your Google Authenticator app and can't log in, contact CoinDCX Support by tapping "Chat N

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Backup Codes

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How do I change my Login PIN?

You can change your Login PIN anytime from the app. Follow these steps: Open the CoinDCX app.Go to Security Settings.Select Change Login PIN.Enter your current PIN.Enter a new 6-digit PIN.Confirm the new PIN. Your new Login PIN will be updated immediately. ​ Good to know: The new PIN cannot be the s

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Login PIN

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Is it safe to log in using links received through SMS, email or messaging apps?

No. Always access your CoinDCX account by typing www.coindcx.com into your browser or by using the official CoinDCX mobile application. Do not click on login links received through unsolicited SMS, emails, WhatsApp, Telegram, social media messages, or phone calls. ​ If you're unsure whether a commun

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Account Safety

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How do I generate Backup Codes?

You can generate Backup Codes only on the CoinDCX website. ​ Follow these steps: ​ Visit the CoinDCX Website​ and log in to your CoinDCX account. Click the Profile icon in the top-right corner.Go to Security.Click Backup Codes.Select Manage.Click Get Backup Codes.Enter your account password for veri

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Backup Codes

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How do I buy cryptocurrencies on the CoinDCX Website?

Log in to the CoinDCX Website. Navigate to Trade → Coins. Search for the cryptocurrency or trading pair. Click Buy. Select the order type Market, Limit & Stop Limit (Available only for supported C2C pairs) Enter the quantity or amount. Enter the price (for Limit or Stop Limit orders). Review your av

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Spot Trading

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How do I sell cryptocurrencies on the CoinDCX Website?

Log in to the CoinDCX Website. Navigate to Trade → Coins. Search for the cryptocurrency or trading pair. Click Sell. Select the order type Market, Limit & Stop Limit (Available only for supported C2C pairs) Enter the quantity or amount you want to sell. Enter the price (for Limit or Stop Limit order

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Spot Trading

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What happens after I submit my complaint to Grievance?

Once you submit your grievance, it will be reviewed by our Grievance Specialists. ​ If additional information or clarification is required, our team will contact you using your registered contact details. ​ To help us review your grievance without delays, please ensure you have included all the requ

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Grievance

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What information do I need to provide when raising my complaint to Grievance?

To help us review and resolve your grievance more efficiently, please include the following details in your email to [email protected]: ​ Your registered email addressYour ticket ID (mandatory)A detailed description of the issueRelevant transaction details, where applicableSupporting documents o

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Grievance

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Can I undo or redo things I’ve done on the chart?

Yes, you can undo or redo actions like drawings, indicators, or setting changes from the undo button on the top toolbar. This helps you experiment without worrying about mistakes.

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Charts & Indicators

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Will my chart settings and drawings be saved?

In most cases, your chart settings and drawings are saved automatically in your browser. If you clear browser data or switch devices, you may need to set them again.

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Charts & Indicators

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24