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Why does the contract chart move even when no trades are happening?

The contract chart is based on Mark Price, which reflects the fair value of the option. Mark Price can change with market conditions even if no trades occur, especially during low liquidity.

Knowledge Base Article

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Options - Contract Chart

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What is an OTP?

A One-Time Password (OTP) is a unique verification code sent to your registered email address or registered mobile number to help verify your identity. You may be asked to enter an OTP while: Logging in to your accountResetting your passwordUpdating your registered email address or mobile numberPerf

Knowledge Base Article

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OTP & Two-Factor Authentication (2FA)

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Are Options and Global Futures included?

No, Options and Global Futures trading volume is not included in the VIP Level calculation. Currently, only Spot and standard Futures trading (INR & USDT) are considered.

Knowledge Base Article

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VIP Levels

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How can I set TP/SL in my Options position or order?

You can add TP/SL: While placing a new Options order From an active Options position Enter the trigger price and confirm after reviewing the warning note.

Knowledge Base Article

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Options - TP/SL

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Why do I need to link my Google account?

Your Google account is used to securely create and manage your CoinDCX Web3 wallet. To ensure uninterrupted access to your wallet and funds, it is important to maintain access to your linked Google account.

Knowledge Base Article

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Introduction to Web 3

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What is PMLA?

PMLA is an abbreviation for the Prevention of Money Laundering Act, 2002 which is in force since 1st July 2005.

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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What if a token is available on multiple blockchains?

If a token is available on multiple chains, the Quick Trade option will be enabled only on the primary supported blockchain for that token.

Knowledge Base Article

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Quick Trade

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What frequencies are available for SIP?

SIP investments can be set up on a daily, weekly, or monthly basis, giving you flexibility to invest as per your preference. For weekly SIPs, you can choose a specific day of the week, and for monthly SIPs, you can select a particular date. This allows you to align your investments with your cash fl

Knowledge Base Article

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Systematic Investment Plan (SIP)

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Will the fee change affect my current trades?

The revised 1.5% fee will apply to all Web3 transactions initiated on or after October 1, 2025. Transactions before this date will follow the old rate of 0.85%.

Knowledge Base Article

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Web3 - Fee Update

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What do I need to re-enable my CoinDCX account?

To re-enable your account, simply log in using your registered credentials and complete the required verification process. Depending on your account, you may be asked to verify your email address, mobile number, or complete KYC revalidation.

Knowledge Base Article

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Re-enable Account

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How can a Master Account view and manage funds of a Sub-Account?

Log in to the CoinDCX website: https://coindcx.com/ Click the Profile icon in the top-right corner.Select Sub-Accounts.Go to the Funds section. The Master Account can: Use Transfer In to deposit funds to the Sub-Account.Use Transfer Out to withdraw funds from the Sub-Account.View the Sub-Account's B

Knowledge Base Article

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Managing Sub-Accounts

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Can I update my name to a nickname?

No. Your account name must be your legal name. Nicknames or informal names cannot be used.

Knowledge Base Article

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Username Update

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Can I block my current device?

Yes, but keep in mind that you'll be signed out of that device and will need to contact CoinDCX Support by tapping "Chat Now" in the top right corner to unblock the device. Only block your current device if necessary.

Knowledge Base Article

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Verified Devices

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Are there any additional charges for using this feature?

No. Unified Buying Power and Auto Transfer & Place Order are available at no additional cost.

Knowledge Base Article

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Unified Wallet

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What if I accidentally shared my OTP or approved a suspicious request?

If you've accidentally shared your OTP or approved a suspicious request, take the following steps immediately: ​ Change your CoinDCX account password. Reset your Two-Factor Authentication (2FA) if you believe it may have been compromised. Review your account activity and update your security setting

Knowledge Base Article

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Account Safety

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What if I have an existing Paytm bank account linked to CoinDCX?

Due to recent Government regulations on Paytm Bank, Paytm bank accounts cannot be added for deposits on CoinDCX. We recommend changing your registered bank account to any other bank account. Refer to this FAQ on how to change bank accounts. ​ ​We appreciate your understanding as we aim to provide a

Knowledge Base Article

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Paytm Bank Account

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Do I need to sign and verify my private wallet every time I make a deposit or withdrawal?

No. You only need to verify and connect your private wallet once. Once your wallet has been successfully connected and verified, you can use the same wallet for future deposits and withdrawals without repeating the wallet signing process, unless the wallet is disconnected or re-verification is requi

Knowledge Base Article

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Wallet Verification & Proof of Ownership

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What if the DigiLocker screen is blank or not loading?

If the DigiLocker screen does not load properly, try the available Refresh or Retry option. If an option to open DigiLocker in your browser is displayed, you can also try that option. If you are still unable to complete verification, use the available manual document verification option, if shown.

Knowledge Base Article

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DigiLocker – Aadhaar & PIN Verification

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Where can I learn more about Layouts?

For a detailed walkthrough of Layout features, saving layouts, managing layouts, and best practices, please refer to our blog Link: Blog Link

Knowledge Base Article

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Layout

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Why am I charged gas fees for Buy and Sell transactions?

Gas fees are not charged by CoinDCX. They are blockchain network fees paid to validators for processing and securing your transaction. The fee amount depends on the network and current congestion.

Knowledge Base Article

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Crypto to Crypto Swap

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24