Skip to main content
Help & Support
Help & Support
  • Chat Now

  • Help & Support
  • Search

Can't find what you're looking for?

Ask a question

  • Help & Support
  • Search
Select Quick Filter

Search Results (1.2K)

Relevance
Selected Relevance
C
Can I see the funding amount paid or received in Past P&L?

Yes. You can view the total funding amount paid or received for the selected timeframe within the Past P&L section.

Knowledge Base Article

 • 

Past PNL Enhancement

C
What happens if I save a template with the same name?

In such cases, the system may either overwrite the existing template or prompt you to create a new one, depending on how the platform handles duplicate names.

Knowledge Base Article

 • 

Indicator Template

C
What is a Layout?

A layout is the complete setup of your chart. It includes your selected timeframe, indicators, and drawings. You can create different layouts for different trading pairs based on your preference, so you don’t have to set up your chart from scratch every time.

Knowledge Base Article

 • 

Layout

C
What happens if the market gaps beyond my trigger price?

If the market moves quickly and crosses your trigger price: The TP/SL order will trigger based on Mark Price Execution will attempt at the next available bid/ask In low-liquidity situations, the order may execute at a significantly different price or get rejected

Knowledge Base Article

 • 

Options - TP/SL

C
Is there a quick way to access Indicator Templates?

Yes, you can mark a template as a favorite by clicking on the star icon. This allows you to quickly access and switch between your preferred templates directly from the chart.

Knowledge Base Article

 • 

Indicator Template

C
What happens if I select “Remember Timeframe”?

If you select Remember Timeframe, your chart will automatically switch to the same timeframe that was selected when the template was saved.

Knowledge Base Article

 • 

Indicator Template

C
Why was my position liquidated?

Your position gets liquidated when the Mark Price reaches your liquidation price. This happens when: Your unrealized losses fully consume your margin The system closes the position to protect you from losing more than your invested margin Liquidation is a risk control mechanism, not a manual action.

Knowledge Base Article

 • 

Global Futures

C
Will applying a template remove my existing indicators?

Yes, applying an indicator template will replace the current indicators on your chart with the ones saved in the template. This helps ensure consistency with the saved setup.

Knowledge Base Article

 • 

Indicator Template

C
Can I use an indicator template on multiple charts at the same time?

Yes, you can apply the same template across multiple charts. However, this needs to be done manually on each chart.

Knowledge Base Article

 • 

Indicator Template

C
Do indicator templates affect my saved layouts?

Yes, Indicator Templates can affect your saved layouts depending on your Auto Save settings. If Auto Save is enabled in the Chart Settings, any changes made after applying an Indicator Template will be automatically saved to the existing layout. As a result, the updated indicators may become part of

Knowledge Base Article

 • 

Indicator Template

C
What are the benefits of points earned?

Okto Points offer more than immediate gratification; they represent a pathway to future benefits. Accumulated Okto Points will eventually convert into $OKTO tokens, adding tangible value to your participation in the Web3 ecosystem. By earning Okto Points, you're not just trading – you're becoming a

Knowledge Base Article

 • 

Okto Points

C
Where can I find my saved templates?

You can access all your saved templates from the Indicator Template section available on the chart toolbar.

Knowledge Base Article

 • 

Indicator Template

C
What does the “Close All” option do in Positions and Orders?

The Close All option acts as a risk-management and emergency control. In the Orders tab: Cancels all open futures orders at once Useful when market conditions change rapidly This option is visible when you have more than one open order In the Positions tab: Closes all active futures positions Cancel

Knowledge Base Article

 • 

Global Futures

C
Is this information mandatory?

Yes. Adding your income and occupation details is now required. Without this, your KYC will not be complete and you won’t be able to trade on CoinDCX.

Knowledge Base Article

 • 

Income & Occupation Details

C
How can I save an Indicator Template?

You can save your preferred indicator setup by following these steps: Apply one or more indicators on the chart Modify the indicator settings (inputs, styles) as needed Click on “Indicator Template” (next to the Indicators option) Enter a template name (Optional) Select: Remember Symbol Remember Tim

Knowledge Base Article

 • 

Indicator Template

C
Why is acknowledgement required before using TP/SL?

The acknowledgement ensures you are aware of: Mark Price–based triggering Possible execution differences Rejection risks due to low liquidity This helps you to make informed trading decisions.

Knowledge Base Article

 • 

Options - TP/SL

C
Where can I learn more about Indicator Templates?

For a comprehensive guide on Indicator Templates, including saving, managing, and applying templates, please visit: Blog Link

Knowledge Base Article

 • 

Indicator Template

C
Will my template be saved automatically?

No, indicator templates are not auto-saved. You need to manually save your template after making any changes.

Knowledge Base Article

 • 

Indicator Template

C
What is the funding interval for all markets?

In Global Futures, the funding interval is one hour for all markets. This is different from Crypto Futures, where funding intervals are typically 4 hours or 8 hours. The shorter interval helps keep Global Futures prices closely aligned with the actual market price.

Knowledge Base Article

 • 

Global Futures

C
Can I pay fees in other tokens while using Quick Trade?

No. When using Quick Trade, both the swap and the applicable fees must be paid using the native token of the blockchain network. Other tokens cannot be used for fee payment in Quick Trade.

Knowledge Base Article

 • 

Quick Trade

  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
logo

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

linked-in instagram facebook twitter

© All rights reserved by Primestack Pte. Ltd.

users-badge assets-badge volume-badge funding-badge aml-badge

Products

  • Insta
  • Earn
  • Spot Trade
  • Margin Trade
  • Futures
  • API Broker
  • API Docs
  • API Help Section
  • Markets
  • Liquidity Services
  • Coin Listing

Company

  • About Us
  • Blog
  • Policies
  • Fee Structure
  • Careers
  • Terms & Conditions
  • Privacy Policy
  • Newsroom
  • Ventures
  • Risk Disclosure

Support

  • Guides
    • Intro to Futures Trading
    • Intro to Margin Trading
  • Contact Us
    • For grievance redressal, Click here to know more
    • Press: [email protected]
    • Regulatory Issues/Enforcement Authorities: [email protected]

DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24