Can't find what you're looking for?

Ask a question

Search Results (1.2K)

Relevance
Selected Relevance
C
Can I block my current device?

Yes, but keep in mind that you'll be signed out of that device and will need to contact CoinDCX Support by tapping "Chat Now" in the top right corner to unblock the device. Only block your current device if necessary.

Knowledge Base Article

 • 

Verified Devices

C
Will blocking a device sign me out of that device?

Yes. Once a device is blocked, it will no longer be able to access your CoinDCX account. You'll need to contact CoinDCX Support by tapping "Chat Now" in the top right corner to unblock the device.

Knowledge Base Article

 • 

Verified Devices

C
What are USDT Margin Futures?

USDT Margin Futures are futures contracts where USDT is used as the margin currency. To trade USDT margin Futures, you need to maintain your margin in USDT, and any profit or loss (PnL) from your trades is also settled in USDT.

Knowledge Base Article

 • 

Margin Types (INR Margin & USDT Margin)

C
What happens if I don't sell my tokens before the delisting date?

If you don't take any action before the specified delisting date and time, your tokens will be automatically converted into USDT at the prevailing market rate within 5 working days from the delisting date. The converted amount will be credited to your wallet after deducting the applicable 1% TDS.

Knowledge Base Article

 • 

Token Delisting

C
Where can I view information about token delisting?

You can view token delisting updates on the CoinDCX App through the homepage banner and the Announcements section. We'll also notify affected users via email and push notifications to ensure you have sufficient time to take the necessary action.

Knowledge Base Article

 • 

Token Delisting

C
Does my password expire?

No. Your CoinDCX password doesn't expire automatically. However, we recommend updating it regularly as a good security practice, especially if you think your password may have been compromised.

Knowledge Base Article

 • 

Password Management

C
What should my new password look like?

To keep your account secure, your password must: Be at least 8 characters long.Include 1 uppercase letter (A–Z).Include 1 lowercase letter (a–z).Include 1 number (0–9).​ Tip: Choose a password that's unique to your CoinDCX account and avoid using personal information like your name or date of birth.

Knowledge Base Article

 • 

Password Management

C
How can I create a strong password?

A strong password should: Be at least 8 characters long.Include uppercase and lowercase letters.Include at least one number.Be unique to your CoinDCX account.Avoid using easily guessable information such as your name, mobile number, or date of birth.

Knowledge Base Article

 • 

Password Management

C
I didn't receive the OTP while changing my password. What should I do?

If you haven't received the OTP: Check that your registered email address or mobile number is accessible.Look in your Spam or Junk folder if you're expecting an email OTP.Wait a few minutes before requesting a new OTP.Avoid requesting multiple OTPs in quick succession.Double-check if you have enable

Knowledge Base Article

 • 

Password Management

C
Why isn't my new password being accepted?

Your new password may not be accepted if: It doesn't meet the required password criteria.The confirmation password doesn't match.The verification process wasn't completed successfully. Your password must: Be at least 8 characters long.Include 1 uppercase letter (A–Z).Include 1 lowercase letter (a–z)

Knowledge Base Article

 • 

Password Management

C
Why can't I withdraw INR after changing my password?

For your account's security, INR withdrawals are temporarily restricted for 24 hours after a successful password change. This helps protect your account from unauthorized access and prevents fraudulent withdrawal attempts.

Knowledge Base Article

 • 

Password Management

C
What happens after I change my password?

Once your password is updated: Your new password becomes active immediately.Use it the next time you log in to your CoinDCX account.A 24-hour security cooling-off period will be applied to INR withdrawals for your account's safety.

Knowledge Base Article

 • 

Password Management

C
Why are INR withdrawals temporarily unavailable after changing or resetting my Login PIN?

For your account's security, INR withdrawals are temporarily unavailable for 24 hours after your Login PIN is changed or reset. This cooling-off period helps protect your account from unauthorized changes and fraudulent withdrawals.

Knowledge Base Article

 • 

Login PIN

C
What happens to my Profit & Loss (PnL)?

Your overall Profit & Loss (PnL) does not change due to redenomination. Only the token quantity and price are adjusted according to the conversion ratio, while the overall value of your investment remains the same. For example: Before Redenomination Quantity: 10 Average Buy Price: ₹100 Current Price

Knowledge Base Article

 • 

Rebranding/Redenomination

C
What are the Fees charged for Insta?

A standard fee is charged on every Insta Order, which includes a 0.59% trading fee on the order value and an additional 18% GST applicable on the trading fee. The applicable charges are displayed before you confirm your order.

Knowledge Base Article

 • 

Trading Fees

C
What is Airdrop?

An airdrop is an unsolicited distribution of a cryptocurrency token or coin, usually for free, to numerous wallet addresses. This is distributed in a specific ratio, i.e. 1 free tokens for every 100 held at 23 Feb 2023 16:00 hours. This is usually done by taking a snapshot of the tokens balances whi

Knowledge Base Article

 • 

Airdrop

C
What's the difference between Isolated Margin and Cross Margin?

The main difference lies in how margin is allocated. In Isolated Margin, only the margin assigned to a specific position is used for that trade. In Cross Margin, your available Futures wallet balance, margin allocated to all cross-margin positions and open orders, along with eligible unrealised PnL,

Knowledge Base Article

 • 

Leverage & Margin Mode

C
Why is the contract chart based on Mark Price and not LTP?

Contract charts are based on Mark Price because options contracts currently have lower liquidity. LTP (Last Traded Price) may remain unchanged for long periods, making charts look flat and misleading. Mark Price provides a fair and continuous price, calculated using market factors, and shows meaning

Knowledge Base Article

 • 

Options - Contract Chart

C
Can I place advanced trades like Straddles or Butterflies?

Currently, only single-leg orders are supported; multi-leg and strategy orders will be available in future updates.

Knowledge Base Article

 • 

Crypto Options

C
Will I need to enable Biometric Login again after changing my device?

Yes. If you switch to a new device, you'll need to: Set up fingerprint or Face ID on your new device.Log in to the CoinDCX app.Enable Biometric Login again from Security Settings.

Knowledge Base Article

 • 

Biometric Login

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

© All rights reserved by Primestack Pte. Ltd.

users-badge assets-badge volume-badge funding-badge aml-badge

DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24