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What is a demise claim?

A demise claim is a request to initiate the transmission of the Virtual Digital Assets (VDAs) and any INR balance held in a deceased CoinDCX user's account to the person legally entitled to receive them, in accordance with applicable laws and CoinDCX's verification process.

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Demise Claim

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Can I create multiple Sub-Accounts using the same email address?

No. Each Sub-Account must be registered with a unique email address.

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Account Creation & Activation

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What is the Crypto Investor Protection Fund (CIPF)?

The CIPF is a dedicated safety reserve to protect users in case of unforeseen incidents. Similar to the investor protection funds in equity markets, it exists to provide a safety net for customers.

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Trust & Transparency Centre

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Is TDS applicable on Earn products?

No. TDS is not applicable on Earn subscriptions or redemptions. TDS is only applicable on eligible Spot and Insta trading transactions.

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Tax Deducted at Source (TDS)

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Why is my TDS rate higher than 1%?

While the standard TDS rate is 1%, higher rates may apply under the following circumstances: A TDS rate of 20% may apply if your PAN is not linked with Aadhaar, as per applicable government guidelines. Please note that it may take a few days for Aadhaar-PAN linking updates to reflect in government r

Knowledge Base Article

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Tax Deducted at Source (TDS)

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How will I know when my refund has been credited?

You will receive both a push notification and an email when your daily refund is successfully credited to your Options Wallet.

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Refund Based Trading Fees in Options Trading

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Are other Earn products, such as Simple Earn, also being discontinued?

No, the current announcement applies only to Advanced Earn. There is no impact on Simple Earn, and users can continue placing new orders in Simple Earn as usual.

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Latest Updates on Advanced Earn

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Why is the estimated PnL different from the actual PnL?

The estimated P&L is shown based on Mark Price, which is the fair price of the contract while actual PNL depends on the execution price of the order.

Knowledge Base Article

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Options - TP/SL

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What is the Systematic Investment Plan?

A Systematic Investment Plan (SIP) is a simple and disciplined way to invest a fixed amount at regular intervals daily, weekly, or monthly into assets like mutual funds, stocks, or cryptocurrencies. It helps you build wealth gradually while benefiting from consistency and market price averaging.

Knowledge Base Article

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Systematic Investment Plan (SIP)

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Where can I get more information or assistance?

For any questions or concerns, please contact our support team through the in-app help section or at the official support email.

Knowledge Base Article

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Web3 - Fee Update

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How do I disable my CoinDCX account?

We're sorry to hear that you're considering disabling your CoinDCX account. ​ If you're experiencing any issues or have concerns about your account, we'd love the opportunity to help before you disable it. You can reach out to our Chat for assistance. Our support team will be happy to help! ​ If you

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Disable Account

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Can I recover a deleted indicator template?

No, once an indicator template is deleted, it cannot be recovered. It’s recommended to keep a backup template if it’s important for your setup.

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Indicator Template

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What is a pooling account?

A pooling account is an intermediary account used by payment providers to collect and process funds from multiple sources. Examples of pooling accounts include: Paytm WalletAmazon Pay WalletMobikwik Wallet For successful INR deposits, always transfer funds from your registered bank account linked to

Knowledge Base Article

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Deposits from Wallets / Pooling Accounts

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What happens if I select “Remember Symbol”?

If you select Remember Symbol while saving the template, then when you load it later, your chart will automatically open the same pair (market) that was used while saving.

Knowledge Base Article

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Indicator Template

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Will my customized indicator settings be saved?

Yes, all the changes you make to indicator settings such as inputs, colors, and styles will be saved as part of the template. This ensures your preferred configuration is applied every time you use it.

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Indicator Template

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What is Exit Mode?

Exit Mode is a temporary restriction where you can sell a token but cannot buy it. If a token is placed under Exit Mode, new buy orders are disabled, while existing holders can continue to sell their holdings. This measure may be introduced due to market conditions, low liquidity, or as part of Coin

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Exit Mode/Maintenance

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How can I track my earnings?

You can track your earnings directly in the CoinDCX App:Earn → Overview. Here, you can view: Total earnings. Active Earn positions. Token-wise earnings and performance.

Knowledge Base Article

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Simple Earn

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What is Futures Pair Delisting?

Futures Pair Delisting is the permanent removal of a Futures trading pair from the CoinDCX platform. Once delisted, you will no longer be able to open new positions in that Futures pair.

Knowledge Base Article

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Futures Pair Delisting

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Is this information mandatory?

Yes. Adding your income and occupation details is now required. Without this, your KYC will not be complete and you won’t be able to trade on CoinDCX.

Knowledge Base Article

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Income & Occupation Details

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How long does it take for higher leverage to be applied?

Once you complete five Futures orders, it can take up to 7 days for the higher leverage to be applied to your account. If it's been less than 7 days, please wait for the update to be processed automatically. If you still don't see the higher leverage after 7 days, please contact our Support team.

Knowledge Base Article

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Leverage & Margin Mode

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24