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What is a demise claim?

A demise claim is a request to initiate the transmission of the Virtual Digital Assets (VDAs) and any INR balance held in a deceased CoinDCX user's account to the person legally entitled to receive them, in accordance with applicable laws and CoinDCX's verification process.

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Demise Claim

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Can I block my current device?

Yes, but keep in mind that you'll be signed out of that device and will need to contact CoinDCX Support by tapping "Chat Now" in the top right corner to unblock the device. Only block your current device if necessary.

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Verified Devices

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Can I reuse my previous Login PIN?

No. For security reasons, you can't reuse any of your last three Login PINs. Choose a new PIN that you haven't used recently.

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Login PIN

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How many Backup Codes do I get?

When you generate Backup Codes, you'll receive 10 one-time-use Backup Codes. Each code can be used only once. As you use them, we recommend resetting your Backup Codes to generate a fresh set and ensure you always have recovery codes available.

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Backup Codes

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Can I add or update a nominee on the CoinDCX website?

No. The nominee feature is currently available only on the CoinDCX App.

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Nomination

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I don't recognize a device in my account. What should I do?

If you see a device you don't recognize: Block the device immediately.Change your account password.Review your recent account activity.If 2FA isn't enabled, consider enabling it for added security.Contact CoinDCX Support by tapping "Chat Now" in the top right corner if you suspect unauthorized acces

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Verified Devices

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How do I change my Login PIN?

You can change your Login PIN anytime from the app. Follow these steps: Open the CoinDCX app.Go to Security Settings.Select Change Login PIN.Enter your current PIN.Enter a new 6-digit PIN.Confirm the new PIN. Your new Login PIN will be updated immediately. ​ Good to know: The new PIN cannot be the s

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Login PIN

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Can I withdraw funds immediately after updating my email address?

No. For your account's security, INR withdrawals will be unavailable for 24 hours after your email ID has been updated.

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Email ID Update

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Is there any fee payable for nomination?

No, there are no fees payable on nomination request.

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Nomination

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What should I do if I want to withdraw INR from my CoinDCX account to my bank account smoothly?

To ensure seamless INR withdrawals from your CoinDCX account to your bank account, we recommend linking an alternate bank account. This will enable you to enjoy uninterrupted INR withdrawals from your CoinDCX account to your bank account.

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Paytm Bank Account

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What if I have an existing Paytm bank account linked to CoinDCX?

Due to recent Government regulations on Paytm Bank, Paytm bank accounts cannot be added for deposits on CoinDCX. We recommend changing your registered bank account to any other bank account. Refer to this FAQ on how to change bank accounts. ​ ​We appreciate your understanding as we aim to provide a

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Paytm Bank Account

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Is my data safe?

Yes. Your information is secure and used only for regulatory compliance purposes, in line with data protection standards.

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Verify Bank Account Using Bank Details

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How many nominees can I add?

You can add up to two nominees to your CoinDCX account.

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Nomination

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Can I still log in if Biometric Login doesn't work?

Yes. If biometric authentication isn't available or fails, you can log in using your Login PIN or password, depending on your account settings.

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Biometric Login

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How do I generate Backup Codes?

You can generate Backup Codes only on the CoinDCX website. ​ Follow these steps: ​ Visit the CoinDCX Website​ and log in to your CoinDCX account. Click the Profile icon in the top-right corner.Go to Security.Click Backup Codes.Select Manage.Click Get Backup Codes.Enter your account password for veri

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Backup Codes

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Why should I add a nominee?

Adding a nominee helps facilitate the asset transmission process by identifying the person you've nominated to receive your assets. This can help make the claim process smoother, subject to applicable laws and verification requirements.

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Nomination

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How can I see my Realized P&L on the Web3 Wallet screen?

Your Realized P&L has been moved from the main wallet screen to the Portfolio Summary for a cleaner experience. To view it: Web3 Wallet → Tap on "Current P&L" → Portfolio Summary There you'll find: Invested Value Current P&L Realized P&L

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Web3 Wallet & Recovery

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How is my Web3 Wallet secured?

Your Web3 Wallet is protected using advanced encryption and security measures. Your private key is securely stored in an encrypted format, ensuring it remains protected and cannot be accessed by anyone in plain text.

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Web3 Wallet & Recovery

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What should I do if I need to change my email address?

You can update your email address from the CoinDCX App. Before changing your email address, ensure you have saved your Web3 Recovery File. This helps you regain access to your Web3 Wallet if required after the email update. If you face any issues during the process, please contact our Support Team.

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Web3 Wallet & Recovery

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What are gas fees?

Gas fees are transaction fees charged by a blockchain network for processing and securing transactions. Gas fees are determined by the blockchain and may increase or decrease depending on network activity at the time of your transaction.

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Introduction to Web 3

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24