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How do SIP installments work on CoinDCX?

SIP installments are deducted from your INR/Spot Wallet based on your selected schedule. After deducting applicable fees, the token is credited to your portfolio at the current market price. If your wallet balance is insufficient, the installment will be skipped, but your SIP will remain active.

Knowledge Base Article

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Systematic Investment Plan (SIP)

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What happens to my Profit & Loss (PnL)?

Your overall Profit & Loss (PnL) does not change due to redenomination. Only the token quantity and price are adjusted according to the conversion ratio, while the overall value of your investment remains the same. For example: Before Redenomination Quantity: 10 Average Buy Price: ₹100 Current Price

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Rebranding/Redenomination

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Why can't I register Paytm banks with CoinDCX?

Currently, Paytm bank accounts cannot be added for deposits on the CoinDCX platform due to recent Government regulations on Paytm Bank. We recommend updating another bank account (under your name) to your CoinDCX account. Refer to this FAQ on how to change bank accounts. ​ We strive to offer a secur

Knowledge Base Article

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Paytm Bank Account

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What's the difference between an OTP and 2FA?

Although both help verify your identity, they work differently: OTP 2FA Sent to your registered email address or mobile number. Generated by the Authenticator app on your device. Used for identity verification during account-related actions. Adds an extra layer of security during login and other sen

Knowledge Base Article

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OTP & Two-Factor Authentication (2FA)

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Why did my selfie verification fail?

Your selfie may fail if: The image is blurry or out of focus.The lighting is too dark or too bright.Your face is partially covered.Multiple faces are detected in the frame.The selfie doesn't match your identity document.Camera or location permission has been denied.Your internet connection is unstab

Knowledge Base Article

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Selfie Verification & Location Access

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Can I monitor the status of my deposit or withdrawal?

Yes. You can track the real-time status of all your crypto transactions in the Crypto Transactions section of the app. This includes pending, completed, and failed transactions.

Knowledge Base Article

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Transaction Issues & Support

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Which tokens can I start a SIP in on CoinDCX?

You can start a SIP in a wide range of popular cryptocurrencies such as Bitcoin, Ethereum, Solana, XRP, Dogecoin, Shiba Inu, Cardano, BNB, TRON, Pepe, Sui, Polygon, Polkadot, and more. You can view the complete list in the app under Invest → SIP.

Knowledge Base Article

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Systematic Investment Plan (SIP)

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Does my password expire?

No. Your CoinDCX password doesn't expire automatically. However, we recommend updating it regularly as a good security practice, especially if you think your password may have been compromised.

Knowledge Base Article

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Password Management

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What is Current Value?

Current Value is the total value of your current crypto holdings based on the latest market sell price. Since cryptocurrency prices change continuously, the actual value may differ when you sell your assets.

Knowledge Base Article

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Portfolio Value

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When will I receive my referral reward?

Referral rewards are credited after all eligibility criteria for the applicable referral program have been successfully completed. The reward timeline and eligibility conditions may vary depending on the referral campaign.

Knowledge Base Article

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Refer & Earn

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Can I withdraw funds immediately after updating my mobile number?

No. For your account's security, INR withdrawals will be unavailable for 24 hours after your mobile number has been updated.

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Mobile Number Update

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What are the CDD Measures for Trust as per PMLA Act 2002?

In case the customer is a trust following documents are required for due diligence registration certificate; trust deed; and Permanent Account Number or Form No.60 of the trust; and KYC documents as are required for an individual relating to beneficial owner, managers, officers or employees, as the

Knowledge Base Article

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PMLA Rules from a User POV

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How do I initiate a demise claim?

To initiate a demise claim, contact CoinDCX Support by tapping "Chat Now" in the top right corner The support team will guide you through the next steps, including the forms and documents required to process your request.

Knowledge Base Article

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Demise Claim

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How can I keep my account secure across multiple devices?

Here are a few best practices: Review your Verified Devices regularly.Block devices you no longer use.Enable Two-Factor Authentication (2FA).Never share your login credentials.Keep your app updated to the latest version. These simple steps can help keep your CoinDCX account secure.

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Verified Devices

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What are the obligations for maintenance of records under PMLA?

In terms of section 12 of the Prevention of Money Laundering Act, 2002, every reporting entity shall maintain a record of all transactions, including the information furnished to FIU-IND, in such a manner as to enable it to reconstruct individual transactions. The Reporting Entities shall also maint

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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What is the role of Directorate of Enforcement (ED)?

The Directorate of Enforcement is a multi-disciplinary organization mandated with investigation of offenses of money laundering and violations of foreign exchange laws. The statutory functions of the Directorate include enforcement of following Acts: The Prevention of Money Laundering Act, 2002 (PML

Knowledge Base Article

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PMLA Rules from a User POV

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Can I sell my Web3 tokens for INR?

No. Selling Web3 tokens directly for INR is not supported at the moment.

Knowledge Base Article

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INR to Crypto Swap

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Are there any changes in fees for INR Margin Futures?

No, there are no changes in the fee structure. INR Margin Futures continue to have standard fees applicable to all users.

Knowledge Base Article

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VIP Levels

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What are the charges for SIP?

A standard fee is charged on each SIP installment. This includes a 0.59% fee on the installment amount, along with an additional 18% GST applied to the fee. The total applicable charges are deducted at the time of each SIP installment.

Knowledge Base Article

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Systematic Investment Plan (SIP)

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Will my funds still remain locked after the product is closed?

No. As part of the Advanced Earn sunset, existing balances have been unlocked so users can access their funds directly in their wallet.

Knowledge Base Article

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Latest Updates on Advanced Earn

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24