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How is Options Notional Volume Calculated?

Options Notional Volume is calculated using the formula: Quantity × Index Price for each trade. This volume is tracked cumulatively across all your Options trades on the platform. You can check the Index Price of your executed trades by navigating to Order History, selecting the respective order, an

Knowledge Base Article

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Refund Based Trading Fees in Options Trading

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Why was my position liquidated?

Your position is liquidated when the available margin supporting your position falls below the required maintenance margin. This happens when the Last Traded Price (LTP) reaches your liquidation price. In Isolated Margin, the locked margin refers only to the margin allocated to that specific positio

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Liquidation

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Is there a maximum limit on a daily refund I can receive?

Yes. The maximum rebate that can be credited in a single day is capped at INR 15,000, regardless of how much trading fee was charged on that day.

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Refund Based Trading Fees in Options Trading

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How do cold wallets protect our assets?

Cold wallets keep most of the assets offline, away from internet exposure. This works much like offline custody and secure storage that isn’t vulnerable to online attacks.

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Trust & Transparency Centre

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Does CoinDCX charge any fees for funding?

No. CoinDCX does not charge any funding fees. Funding is a trader-to-trader payment mechanism: Positive funding rate → Long traders pay short traders Negative funding rate → Short traders pay long traders CoinDCX only facilitates this process and does not earn from funding charges.

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Funding

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Can I change my linked wallets?

Yes, you can update or add linked wallets through the Wallet Settings section in the app. Please note that any changes may require re-verification to ensure security and compliance.

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Crypto Access & Eligibility

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What is the VIP Fee Structure?

With the VIP Fee Structure, you can benefit from lower trading fees when you trade in Spot or Futures (INR or USDT). There are multiple VIP tiers, and your eligibility is determined based on your trading volume. As your tier increases, you can enjoy reduced fees on Spot and Futures (USDT Margin) tra

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VIP Levels

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For how many days will this Refund be in the Product?

The Refund benefit will continue to apply as long as your cumulative Options Notional Volume remains below the $1 Million threshold. Once your total cumulative volume reaches or exceeds $1 Million, you will no longer be eligible for the refund, and standard Options trading fees will apply on all sub

Knowledge Base Article

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Refund Based Trading Fees in Options Trading

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What happens after I submit my complaint to Grievance?

Once you submit your grievance, it will be reviewed by our Grievance Specialists. ​ If additional information or clarification is required, our team will contact you using your registered contact details. ​ To help us review your grievance without delays, please ensure you have included all the requ

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Grievance

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Is the Layout auto-saved?

Yes, layouts can be auto-saved if the Auto Save option is enabled from the Chart Settings available at the bottom of the chart.If Auto Save is disabled, you will need to manually click on Save whenever you make changes to ensure your updates are stored properly.

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Layout

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What order types can I use while placing a trade?

Market and Limit Orders are supported; advanced types like Stop-Limit and IV-based orders will be added in future updates.

Knowledge Base Article

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Crypto Options

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What Are the Different Types of Crypto Options?

Call Option – Right to buy crypto at a set price Put Option – Right to sell crypto at a set price

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Crypto Options

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Why is the Instant Trade option disabled?

The Instant Trade button may be disabled if one or more contracts in your basket have no available liquidity. Once liquidity becomes available or you modify the affected contracts, you can proceed with placing the basket order.

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Basket Order

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How can I delete a Drawing Template?

You can delete any saved Drawing Template from the Templates option available in the drawing toolbar. This will remove the saved style from your list of templates.

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Drawing Template

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Where can I change the timezone setting in the charts?

Click the clock at the bottom right of your chart (on web/desktop) or go to chart settings then select Symbols and then your preferred timezone from the list, and your chart will instantly reflect the new timezone. This will help you align chart times with your local trading hours or market of inter

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Charts & Indicators

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How is the Total Funding Fee calculated?

The Total Funding Fee is calculated by summing every Funding Fee interval that occurs while your position remains active. Example: You open a BTC/USDT Futures position at 2:00 PM IST. Funding intervals occur at regular intervals: Funding Interval 1: -₹50 Funding Interval 2: -₹20 Funding Interval 3:

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Total Funding

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What happens if I partially close my position?

Partially closing your position does not reset the Total Funding Fee calculation. The calculation continues from the time you originally opened the position until it is completely closed. Example: You open a BTC/USDT Futures position with a quantity of 1.2 BTC. So far, you have received a cumulative

Knowledge Base Article

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Total Funding

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How do I initiate a demise claim?

To initiate a demise claim, contact CoinDCX Support by tapping "Chat Now" in the top right corner The support team will guide you through the next steps, including the forms and documents required to process your request.

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Demise Claim

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Can I change my preference anytime?

Yes. You can change your preference anytime from the Product Wallet settings. Your updated preference will take effect immediately.

Knowledge Base Article

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Unified Wallet

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Why do I need to complete identity verification?

To protect your account from unauthorized changes, you'll be required to verify your identity using your PAN details, Date of Birth, and a selfie before your email address can be updated.

Knowledge Base Article

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Email ID Update

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24