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Where can I view my Trade or Swap history?

You can view your Web3 trading history by following these steps: CoinDCX App → Web3 → Wallet → Activity. All Swap orders will appear under the Trade section.

Knowledge Base Article

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Crypto to Crypto Swap

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What is an OVD?

OVD stands for “Officially Valid Document” means the passport, the driving license proof of possession of Aadhaar number, the Voter's Identity Card issued by Election Commission of India, job card issued by NREGA duly signed by an officer of the State Government, the letter issued by the National Po

Knowledge Base Article

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PMLA Rules from a User POV

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Are there any additional charges for placing a Basket Order?

No. There are no additional charges for using the Basket Order feature. The standard Options trading fees applicable on the platform will continue to apply.

Knowledge Base Article

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Basket Order

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My Buy or Sell transaction is taking longer than expected. What should I do?

Most blockchain transactions are completed within a few seconds to a few minutes. In rare cases, they may take up to 15 minutes depending on network congestion. If your transaction is still pending after this time, please contact our Support Team.

Knowledge Base Article

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Crypto to Crypto Swap

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What is a Basket Order?

A Basket Order allows you to combine multiple option contracts (legs) into a single basket and place them together with one click. Instead of placing each order individually, you can execute an entire multi-leg options strategy in one seamless flow. Basket Orders make strategy execution faster, redu

Knowledge Base Article

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Basket Order

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What is EDD?

EDD stands for "Enhanced Due Diligence," which is an additional level of customer due diligence required under the Prevention of Money Laundering Act (PMLA) for higher-risk customers or transactions. EDD involves more rigorous and in-depth measures than standard CDD, such as obtaining additional inf

Knowledge Base Article

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PMLA Rules from a User POV

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What happens if only some of my basket orders are executed?

If only some of your basket orders are successfully executed, you'll see a summary showing which contracts were placed successfully and which were rejected. The rejected contracts will remain in your basket, allowing you to review, modify, and place them again if required.

Knowledge Base Article

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Basket Order

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Can I update my email address on the CoinDCX website?

No. The self-service email update is currently available only on the CoinDCX App.

Knowledge Base Article

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Email ID Update

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What is the Total Funding Fee?

The Total Funding Fee displayed in your Active Position Details shows the cumulative Funding Fee you have paid or received for your current active Futures position. It is calculated by adding together all Funding Fee intervals that occur from the time you open your position until it is completely cl

Knowledge Base Article

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Total Funding

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When is the Liquidation Clearance Fee charged?

A Liquidation Fee is charged when your Options position is liquidated by the exchange. The Liquidation Fee is 0.1695% of the notional value of your position (Quantity × Index Price). The total Liquidation Fee (including GST) is capped at a maximum of 4% of the premium traded value. You can check the

Knowledge Base Article

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Crypto Options

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When should the verification of identity of clients be undertaken?

Every reporting entity shall identify its clients, verify their identity, obtain information on the purpose and intended nature of the business relationship; and determine whether a client is acting on behalf of a beneficial owner, and identify the beneficial owner and take all steps to verify the i

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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When can I request a name update?

You can request a name update if: Your registered name doesn't match your KYC documents.Your registered name doesn't match the name on your bank records, which is required for Bank Account Verification (BAV).You entered your name incorrectly while creating your account.You used a nickname instead of

Knowledge Base Article

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Username Update

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Is there any fee to update my name?

No. Updating your username is completely free. CoinDCX does not charge any fee for processing name update requests.

Knowledge Base Article

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Username Update

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Will I be charged gas fees if my transaction fails?

Yes. Gas fees are charged by the blockchain for processing your transaction, regardless of whether it succeeds or fails. This is because blockchain validators perform work to process the transaction even if it isn't completed successfully. To reduce the chances of a failed transaction, ensure you ha

Knowledge Base Article

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Crypto to Crypto Swap

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What documents need to be submitted to the Reporting Entity for Client Due Diligence,if the client is an unincorporated association or a body of individuals?

Following document need to be verified and maintained when the client is an body of individuals : Where the client is an unincorporated association or a body of individuals, it shall submit to the reporting entity the certified copies of the following documents or the equivalent e-documents thereof,

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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How does PMLA, 2002 define records?

Records include the records maintained in the form of books or stored in a computer or such other form as may be prescribed.

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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How can I remove a contract from my basket?

You can remove a contract at any time before placing the basket order. Simply expand the contract details and tap Delete Leg to remove it from the basket.

Knowledge Base Article

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Basket Order

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Is Basket Order available on both the app and website?

No. Currently, Basket Order is available only on the CoinDCX mobile app.

Knowledge Base Article

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Basket Order

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Why are my INR withdrawals getting rejected repeatedly?

If your INR withdrawal requests are being rejected repeatedly, it could be due to one of the following reasons: Your bank account details may have changed recently.Your bank may have placed restrictions on the bank account. If you've recently changed your bank branch or bank account details, ensure

Knowledge Base Article

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Withdrawal Delayed/Rejected?

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What name should I use while creating my CoinDCX account?

We recommend using your legal name exactly as it appears on your official documents, such as your PAN, NIC (Aadhaar or Passport), and bank records. This helps ensure a smoother verification process and reduces the chances of issues during KYC or Bank Account Verification (BAV).

Knowledge Base Article

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Username Update

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24