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How will I know if a token is being delisted?

We'll notify affected users through multiple channels, including The Announcements page, Email communication & Push notifications (PNs)

Knowledge Base Article

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Token Delisting

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What should I do if I receive a suspicious message, call, or investment offer claiming to be from CoinDCX?

If you believe you've shared sensitive information or sent funds to someone impersonating CoinDCX, take the following steps immediately: ​ Change your CoinDCX account password. Reset your Two-Factor Authentication (2FA) if you believe it may have been compromised. Review your account activity and up

Knowledge Base Article

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Beware of CoinDCX Impersonators

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Can a legal heir raise a claim if no nominee has been added?

Yes. If no nominee has been registered, a legal heir or other legally entitled beneficiary may initiate a demise claim by submitting the required documents and completing the necessary verification process.

Knowledge Base Article

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Demise Claim

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How can I track the status of my CW access application?

You can monitor the progress of your application directly in the Crypto Withdrawal section of your account. You will also receive notifications whenever there is an update on your application status.

Knowledge Base Article

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Crypto Access & Eligibility

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Why have I received a Re-KYC notification?

You have received a Re-KYC notification because your KYC details need to be revalidated or updated as per regulatory guidelines. Completing Re-KYC helps ensure uninterrupted access to your CoinDCX account.

Knowledge Base Article

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Re-KYC Verification

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How can a Sub-Account log out?

Click the Profile icon in the top-right corner.Under the Account section, click Logout.

Knowledge Base Article

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Sub-Account Profile & Security

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What if I am not satisfied with the explanation provided?

If your concern remains unresolved, please write directly to [email protected]. Our Grievance team will review your case thoroughly and may reach out via call to discuss a resolution in line with our Terms & Conditions.

Knowledge Base Article

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Latest Updates on Advanced Earn

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What if the amount matches in my TDS Certificate but not on the Income Tax Portal?

If the TDS amount matches in your Trade Report and TDS Certificate but differs from what you see on the Income Tax Portal, there is generally no impact on your ability to claim the TDS. This is because the Income Tax Portal may display the cumulative TDS credited against your PAN for the financial y

Knowledge Base Article

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Tax Deducted at Source (TDS)

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Who can I add as a nominee?

You can nominate any individual you trust to receive the Virtual Digital Assets (VDAs) held in your CoinDCX account. Your nominee may be a family member or any other individual. Your nominee does not need to have a CoinDCX account at the time of nomination. However, to submit a transmission claim an

Knowledge Base Article

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Nomination

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What happens to my open orders in the delisted trading pair?

Any open orders placed in the trading pair being delisted will be automatically cancelled at the time of delisting. If you still wish to trade the token, you can place a new order using one of the other supported trading pairs.

Knowledge Base Article

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Pair Delisting

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Will there be another product like Advanced Earn in the future?

At the moment, there is no confirmed timeline for a similar product. However, our team continuously evaluates and develops products based on market conditions and user needs. Any new offerings will be communicated through official announcements.

Knowledge Base Article

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Latest Updates on Advanced Earn

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Is there any physical delivery of the asset?

All Options contracts are cash-settled in INR with no physical delivery, based on the final settlement price at expiry.

Knowledge Base Article

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Crypto Options

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Can I reuse my previous Login PIN?

No. For security reasons, you can't reuse any of your last three Login PINs. Choose a new PIN that you haven't used recently.

Knowledge Base Article

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Login PIN

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What are the CDD Measures for sole proprietorship as per PMLA Act 2002?

In case the customer is a sole proprtieorship following documents are required for due diligence ​ a. the Aadhaar number where, (i) the proof of possession of Aadhaar number where offline verification can be carried out; or (ii) the proof of possession of Aadhaar number where offline verification ca

Knowledge Base Article

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PMLA Rules from a User POV

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Why can't I create a Sub-Account?

A Sub-Account may not be created if: You've reached the maximum limit of 20 Sub-Accounts.The email address is already associated with another CoinDCX account or Sub-Account. If you're still facing issues, reach out to our Chat for assistance.

Knowledge Base Article

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Account Creation & Activation

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Can a Sub-Account access the master account's funds?

Sub-Accounts trade using the master account's funds. However, the master account retains control over fund management and asset transfers.

Knowledge Base Article

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Permissions & Access

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In what form is the information on the identity of clients required to be maintained?

Rule 10 of the PML Rules specifies that the reporting entity shall maintain information on the identity of clients in the manner as may be specified by the sector Regulators.

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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Can I add an NRE, NRI, or NRO bank account?

No. NRE, NRI, and NRO bank accounts are currently not supported. Please use a resident Indian bank account for verification.

Knowledge Base Article

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Verify Bank Account Using Bank Details

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How do I initiate a demise claim?

To initiate a demise claim, contact CoinDCX Support by tapping "Chat Now" in the top right corner The support team will guide you through the next steps, including the forms and documents required to process your request.

Knowledge Base Article

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Demise Claim

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Is location access mandatory?

Yes. Location access is required during selfie verification to help securely verify your identity and protect your account.

Knowledge Base Article

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Selfie Verification & Location Access

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24