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Where can I view my Options trade history and statement?

To view your Options trading history, log into the app and go to the F&O section. Tap on the Options tab, then click on the History (Clock like) icon next to Orders. From there, select ‘Positions’ to view detailed records at the Position level, along with your Order History and Transaction History.

Knowledge Base Article

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Crypto Options

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Why does my PNL still show fees even after receiving a refund?

Trading fees are deducted at the time of trade execution and are immediately reflected in your PNL. The corresponding fee refund is processed separately and credited to your Options Wallet, where it can be viewed in Transaction History with the transaction type “Transfer In.” Once the refund is cred

Knowledge Base Article

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Refund Based Trading Fees in Options Trading

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How can I view expired contract charts?

Currently, expired contract charts are not supported. You can refer to their order history or trade details for past contract information.

Knowledge Base Article

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Options - Contract Chart

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Why am I not eligible for External Wallet Transfer while my friend is?

Eligibility is evaluated individually for every user based on internal risk assessment and compliance checks. As these checks may differ from one user to another, it is possible for one user to be eligible while another is not.

Knowledge Base Article

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External Wallet Transfer

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What happens if I don't take any action before the deadline?

The remaining token balance will be converted into USDT at the prevailing market price after the 30-day withdrawal window within 5 working days as per the Delisting Process.

Knowledge Base Article

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External Wallet Transfer

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How can this conversion rate revised can impact my open orders?

Existing open orders will be executed as expected. If an order gets executed after the revision, the applicable conversion rate at the time of execution will be used.

Knowledge Base Article

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USDT<>INR Conversion Rate

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Why is there a difference between my trigger price and execution price?

TP/SL orders are triggered using Mark Price, which is the fair price of the contract whereas execution happens at the best available market price.

Knowledge Base Article

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Options - TP/SL

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Can I edit contracts after adding them to the basket?

Yes. Before placing your basket order, you can modify the Buy/Sell side, quantity, order type, and limit price (for Limit Orders) for each contract. You can also remove a contract from the basket if needed.

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Basket Order

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How can I track a token redenomination or rebranding?

We'll keep you informed through The Announcements page, Email communication & Push Notifications (PNs). We also recommend checking our official announcements for detailed timelines and important updates.

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Rebranding/Redenomination

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How can I check if my USDT has been credited?

Once the conversion is completed, you can verify the credit by: Checking your USDT Wallet balance, or Downloading your Trade Report, where the conversion details will be available.

Knowledge Base Article

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Token Delisting

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Why does the contract chart move even when no trades are happening?

The contract chart is based on Mark Price, which reflects the fair value of the option. Mark Price can change with market conditions even if no trades occur, especially during low liquidity.

Knowledge Base Article

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Options - Contract Chart

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Will the conversion rate impact any changes in the maintenance margin required?

No, the revision in the conversion rate does not impact the maintenance margin ratio or increase the chances of liquidation. All balances and position-related values are proportionally updated based on the revised conversion rate, ensuring that the overall margin requirement remains unchanged.

Knowledge Base Article

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USDT<>INR Conversion Rate

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I was able to withdraw a previously delisted token, but I can't withdraw this one. Why?

External Wallet Transfer may not be available for every delisted token.CoinDCX regularly reviews and updates the list of eligible delisted tokens. If a delisted token is eligible for external wallet transfer, the option will be made available to eligible users during the applicable transfer window.

Knowledge Base Article

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External Wallet Transfer

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How do I open a contract chart in the app?

Tap on any strike price from the option chain. The specific contract chart and order screen will open automatically. You can toggle between Index Chart and Contract Chart at any time.

Knowledge Base Article

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Options - Contract Chart

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Will every delisted token be available for transfer to private wallets?

No. External Wallet Transfer may not be available for every delisted token.CoinDCX regularly reviews and updates the list of eligible delisted tokens. If a delisted token is eligible for external wallet transfer, the option will be made available to eligible users during the applicable transfer wind

Knowledge Base Article

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External Wallet Transfer

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What fees apply once I cross $ 1 Million volume threshold?

Standard Options trading fees apply normally, with no refund. The fees will be displayed on the Order Page without any strike-through or refund messaging.

Knowledge Base Article

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Refund Based Trading Fees in Options Trading

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Where can I read the full terms and conditions of the Fees Refund?

On the Order Page, eligible users will see a "Get Fees Refunded Daily" message. Clicking on it will display the detailed Terms & Conditions, including the Refund processing timeline.

Knowledge Base Article

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Refund Based Trading Fees in Options Trading

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What happens to my Profit & Loss (PnL)?

Your overall Profit & Loss (PnL) does not change due to redenomination. Only the token quantity and price are adjusted according to the conversion ratio, while the overall value of your investment remains the same. For example: Before Redenomination Quantity: 10 Average Buy Price: ₹100 Current Price

Knowledge Base Article

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Rebranding/Redenomination

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What is PMLA?

PMLA is an abbreviation for the Prevention of Money Laundering Act, 2002 which is in force since 1st July 2005.

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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Can a Sub-Account perform INR deposits or withdrawals?

No. Only the master account can perform INR deposits and withdrawals. You can only transfer INR from the Master Account to a Sub-Account. ​ To transfer INR: ​ Log in to the Master Account on the website.Go to Profile → Sub-Account → Funds.Click Transfer In.Select INR from the dropdown.Enter the amou

Knowledge Base Article

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24