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What is the difference in margin utilized to fund Isolated and Cross Positions?

In Isolated Margin mode, the margin is limited to the margin locked against a specific position. Conversely, in cross-margin mode, the entire wallet balance, including margins locked in all cross-margin positions and open orders and unrealised PNL of cross positions together funds all cross position

Knowledge Base Article

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Cross Margin

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What is the Web3 email update and recovery feature?

The Web3 email update and recovery feature allows users to update their email address while maintaining access to their Web3 account through a recovery file. This ensures that even if you lose access to your original email or change your email, your Web3 account and assets remain secure.

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WEB 3 Recovery

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Is there any fee associated with the Re-KYC?

The Re-KYC process does not involve any fees; it is completely free of charge.

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Re-KYC Verification

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Is this information mandatory?

Yes. Adding your income and occupation details is now required. Without this, your KYC will not be complete and you won’t be able to trade on CoinDCX.

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Income & Occupation Details

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How can a nominee raise the claim?

If you're a nominee and need to make a claim, simply reach out to our support team through chat . Kindly request the transfer of virtual digital assets, and we'll be happy to assist you!

Knowledge Base Article

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Nomination

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How do I avoid such issues in the future?

To avoid restrictions, ensure that your transactions are only with trusted entities and wallets. Avoid interacting with gambling websites, darknet addresses, or any service related to prohibited activities under our Terms of Use.

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Crypto Deposit/Withdrawal Access Restriction

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What does ‘Add Targets’ mean?

Suppose you buy 100 XRPs at a 6000 Sats. If it is a single limit order, you can only sell the 100 XRPs at 7000 Sats. Adding multiple targets means you can decide to sell those 100 XRP at different price points in parts. For example, you may sell 40 XRP at 8000 sats and remaining 60 XRP at 7000 sats.

Knowledge Base Article

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Margin Trading

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Why was my KYC rejected due to “Account already exists” error?

Your KYC verification might not have been successful as the PAN card details you uploaded are already associated with another CoinDCX account. Please be aware that we are unable to proceed with KYC verification when identical documents are already in our system.

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Pending/Rejected/Fail Status

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What is the minimum tenure for which my virtual digital asset(s) have to be deployed under Earn in order to generate returns?

At the moment, the shortest period you can hold onto your virtual digital assets or tokens is 7 days. Please note that this duration may differ for various assets, and if there are any adjustments to the minimum holding period, we will make sure to keep you informed about it regularly.

Knowledge Base Article

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Simple Earn

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Will my KYC documents be safe with CoinDCX?

At CoinDCX, we prioritize the safety and security of your information above all else. You can trust that your data is completely secure with us. We use top-notch security software for both your crypto-wallets and identity management system. Your privacy and security are our top concerns! ​ Important

Knowledge Base Article

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Verification

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What platform do these charts belong to?

These charts are powered by TradingView, widely used by traders and investors for technical analysis. You'll find advanced tools, indicators, and customizable layouts integrated directly within our platform through TradingView.

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Charts & Indicators

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How can I create, reset and delete my Backup Codes on CoinDCX Pro app?

To create your backup codes: Log into your CoinDCX Pro app Click on AccountsClick on SecurityClick on “Backup Codes”Click on “Continue to web login” and go to M-Web Backup Codes pageClick on “Get Backup Codes”Enter your password and OTP/Google Authenticator code and click on “Confirm"From here you c

Knowledge Base Article

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Backup Codes

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How does CoinDCX determine the price of a Perpetual or Futures contract?

All the contracts are marked according to the Last Price* Marking Method. This price determines your Unrealised P&L. Realized P&L will be determined according to your entry price and your exit or Settlement Price and any fees incurred. *Glossary Last Price: It is the price at which the last trade ha

Knowledge Base Article

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Futures Trading

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What if I have multiple open orders with Take Profit/Stop Loss values specified against each order?

When multiple open orders have individual Take Profit (TP) and Stop Loss (SL) values, the system will apply these settings to each order. However, if you place a new order that includes TP and SL values, these new values will override your entire position's existing TP and SL settings. This means th

Knowledge Base Article

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TP/SL Feature

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What happens if I by mistake transfer funds to someone else's unique bank account details from my bank account?

The amount will be refunded to the source bank account within 7-10 working days.

Knowledge Base Article

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Quick Bank Transfer

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How do I start trading in INR Margin Futures?

To trade in INR-M Futures: ​ Transfer INR from your INR wallet to your Futures wallet. Select the INR margin tab. Input the price and order size. Margin will be shown in INR Tap on Long/Short

Knowledge Base Article

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INR Margin Futures

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Is my information adequately protected during Electronic video verification, considering the potential misuse of video KYC?

CoinDCX operates as a fully compliant crypto exchange in accordance with government rules and regulations. Consequently, we uphold the highest standards of due diligence measures, prioritizing the safeguarding of customers' information. The data obtained during the Video Verification process is secu

Knowledge Base Article

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Verification

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What are the TDS implications on Futures trading?

There is no TDS applicable on Futures trading.

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Futures Trading

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What is a Futures Contract?

Futures contract is a type of derivative* that is essentially an agreement between two parties to buy/sell an asset (e.g. Bitcoin) of a specific value at a predetermined future date and price. The aforementioned asset is known as the underlying of the Futures contract. *Glossary Derivative: A deriva

Knowledge Base Article

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Futures Trading

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What is token delisting?

Token delisting permanently removes listed protocol's tokens from the exchange, halting further trading activities. This means delisted tokens won't be available for trading. Reasons for delisting can vary, making it difficult to pinpoint a specific cause. ​ We conduct periodic reviews of each digit

Knowledge Base Article

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Delisting

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24