Can't find what you're looking for?

Ask a question

Search Results (1.2K)

Relevance
Selected Relevance
C
Can I customize the slippage percentage?

Yes. When placing a Normal Swap order, you can customize the slippage percentage based on the amount of price movement you're willing to accept during order execution.

Knowledge Base Article

 • 

Crypto to Crypto Swap

C
Why selfie is mandatory?

A selfie serves as a method for ensuring liveliness, allowing us to confirm a customer's identity against their PAN and Aadhar ID. This process helps prevent the creation and use of fake accounts on our platform, ensuring security and authenticity.

Knowledge Base Article

 • 

KYC Verification

C
What are the CDD Measures for Individuals as per PMLA Act 2002?

In case the customer is an individual following documents are required for due diligence ​ (a) the Aadhaar number where, (i) the proof of possession of Aadhaar number where offline verification can be carried out; or (ii) the proof of possession of Aadhaar number where offline verification cannot be

Knowledge Base Article

 • 

PMLA Rules from a User POV

C
My bank account was debited, but the transaction was declined. What should I do?

If you're seeing a "Declined by Bank", "Issuer Declined", or "Do Not Honor" message while depositing INR, it means that the transaction couldn't be completed successfully. ​ If the amount has been debited from your bank account but the transaction wasn't completed successfully, the transaction may s

Knowledge Base Article

 • 

Unable to Deposit INR?

C
What if PIN-less DigiLocker login is not working?

If PIN-less login does not work, use the Login with PIN option available on the DigiLocker screen and continue with your Aadhaar number and DigiLocker PIN. If you are still unable to complete verification, you can use the available manual document verification option. If you need assistance, Contact

Knowledge Base Article

 • 

DigiLocker – PIN-less Verification

C
Why have backup codes?

If you lose your phone or otherwise can't get an OTP by text or codes via Google Authenticator, you can use backup codes to sign in to your CoinDCX Account.

Knowledge Base Article

 • 

Backup Codes

C
Can the master account transfer funds between Sub-Accounts?

Yes. The master account can transfer assets between the master account and its Sub-Accounts.

Knowledge Base Article

 • 

Permissions & Access

C
Can I update my name to a nickname?

No. Your account name must be your legal name. Nicknames or informal names cannot be used.

Knowledge Base Article

 • 

Username Update

C
My friend signed up using my referral link, but I can't see the referral. Why?

This can happen if the referral couldn't be successfully tracked during the installation process. Ask your friend to confirm that they: Clicked your referral link before installing the app.Installed and opened the app within 24 hours.Completed the sign-up using the same device. If all the steps were

Knowledge Base Article

 • 

Refer & Earn

C
Who handles grievances at CoinDCX?

Grievances at CoinDCX are managed by our dedicated Grievance Specialists under the supervision of our Grievance Officer, Mr. M. Jain.

Knowledge Base Article

 • 

Grievance

C
Is the 30% tax also applicable to Futures and Options trading?

No. The 30% tax applicable to Virtual Digital Assets (VDAs) generally applies to eligible Spot crypto transactions. Profits or losses from Crypto Futures, Options, and other derivative products are generally taxed according to the applicable income tax provisions and your income tax slab, based on y

Knowledge Base Article

 • 

Tax in Crypto

C
Can I create a CoinDCX Web3 wallet without a Google account?

No. A Google account is currently required to create a CoinDCX Web3 wallet. If you don't already have one, you'll need to create a Google account before activating your Web3 wallet.

Knowledge Base Article

 • 

Introduction to Web 3

C
My CoinDCX mobile number is different from my DigiLocker mobile number. Can I still complete Aadhaar verification?

Yes. If your CoinDCX and DigiLocker mobile numbers are different, you can use the Aadhaar Number + DigiLocker PIN option to access your DigiLocker account and complete verification.

Knowledge Base Article

 • 

DigiLocker – Aadhaar & PIN Verification

C
Can I withdraw my funds after the unlock?

Yes. Once your Advanced Earn balance is unlocked and reflected in your wallet, you can withdraw if you have CW Access, trade, or transfer the funds as per your preference.

Knowledge Base Article

 • 

Latest Updates on Advanced Earn

C
Will my future crypto deposits be processed?

No. Any future crypto deposits will not be processed or credited to your account. Please ensure you do not initiate any new crypto deposits.

Knowledge Base Article

 • 

Crypto Access & Eligibility

C
Is the earning rate guaranteed?

The earning rate displayed at the time of placing your Earn request is applicable based on the selected tenure and prevailing conditions. However, earning rates may change during the tenure, and actual returns may vary accordingly. Please review the applicable terms before participating.

Knowledge Base Article

 • 

Simple Earn

C
What margin options are available for Futures Trading?

CoinDCX offers two margin options for Crypto Futures: USDT Margin: Trade using USDT as your margin. INR Margin: Trade directly using your INR balance, without manually converting it to USDT. ​ This allows you to choose the margin type that best suits your trading preference.

Knowledge Base Article

 • 

Margin Types (INR Margin & USDT Margin)

C
What is Total P&L?

Total P&L (Profit & Loss) shows the overall profit or loss on all the cryptocurrencies you currently hold. Since cryptocurrency prices change continuously, the actual value may differ when you sell your assets.

Knowledge Base Article

 • 

Portfolio Value

C
How often is this information updated?

All reserves, CIPF, TDS, and trading data are updated monthly and displayed in the Transparency Centre.

Knowledge Base Article

 • 

Trust & Transparency Centre

C
How is my account managed differently as a Prime User?

Your account management will be personalized to ensure you receive tailored support and services that align with your investment needs and preferences.

Knowledge Base Article

 • 

CoinDCX prime

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

© All rights reserved by Primestack Pte. Ltd.

users-badge assets-badge volume-badge funding-badge aml-badge

DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24