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Why should I add a nominee?

Adding a nominee helps facilitate the asset transmission process by identifying the person you've nominated to receive your assets. This can help make the claim process smoother, subject to applicable laws and verification requirements.

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Nomination

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What should I do with my funds after they are unlocked?

Given the funds have been unlocked, you can choose how you would like to use them. This may include trading, withdrawing, or exploring other available products on the platform based on your preference.

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Latest Updates on Advanced Earn

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My bank account was debited, but my INR Wallet wasn't credited.

If the amount has been debited from your bank account but isn't yet visible in your CoinDCX INR Wallet, allow the applicable processing time based on your payment method. UPI & IMPS: Typically processed instantly, but it may take up to 30 minutes in some cases.NEFT & RTGS: Generally processed within

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Deposit Delayed?

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How do I resend the verification email for a Sub-Account?

If a Sub-Account hasn't been verified yet: Visit the CoinDCX website and log in to your account. Click the Profile icon.Select Sub-Accounts.Click Resend Email next to the pending Sub-Account. A new verification email will be sent to the registered email address.

Knowledge Base Article

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Account Creation & Activation

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Where can I view my Trade or Swap history?

You can view your Web3 trading history by following these steps: CoinDCX App → Web3 → Wallet → Activity. All Swap orders will appear under the Trade section.

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Crypto to Crypto Swap

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Is there any fee for transferring funds between wallets?

No. CoinDCX does not charge any fees for transferring funds between your wallets.

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Transfer Funds Across Wallets

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What mobile devices does CoinDCX support?

Download the CoinDCX app on Android or iOS from trusted sources only. ​ Important: Always avoid scammers and refer to official sources for downloading.

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Sign Up: Creating Your CoinDCX Account

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What happens if I don’t complete this?

If you don’t provide these details: Your account will be considered non-compliant You may not be able to trade

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Income & Occupation Details

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Which token is used to pay gas fees?

Gas fees and platform fees are deducted using a supported token available on the same blockchain network as your transaction. Depending on the blockchain and your available balance, the fees may be paid using: The blockchain's native token (such as SOL, BNB, ETH, OP, or POL). A supported stablecoin

Knowledge Base Article

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Crypto to Crypto Swap

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I don't recognize a device in my account. What should I do?

If you see a device you don't recognize: Block the device immediately.Change your account password.Review your recent account activity.If 2FA isn't enabled, consider enabling it for added security.Contact CoinDCX Support by tapping "Chat Now" in the top right corner if you suspect unauthorized acces

Knowledge Base Article

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Verified Devices

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What details are needed for nomination?

We kindly request that you to provide the complete name, date of birth, and your relationship with the person you are nominating. Please ensure that the nominee's age and name are accurately entered, matching the details on the PAN-NIC documents, such as Aadhaar card, PAN card, or Passport.

Knowledge Base Article

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Nomination

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Will my personal data be shared with authorities?

Your personal data is shared only when legally required by regulatory or law-enforcement authorities. CoinDCX strictly follows data privacy laws and uses robust security measures to keep your information safe.

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Transaction Issues & Support

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Can foreign entities open an Enterprise account?

We appreciate your interest in our platform. Currently, we are exclusively onboarding Indian entities to comply with regulatory standards. To ensure adherence to these requirements, we kindly request valid Indian enterprise KYC documentation from our users. We understand that this may pose a limitat

Knowledge Base Article

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Enterprise Onboarding

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What should I do if my account is flagged for compliance checks?

If your account or transaction is flagged for compliance: You will receive a notification explaining the reason. Follow the instructions and submit any required documents. If you need help or clarification, you can always contact CoinDCX Support for assistance. These checks are performed to ensure s

Knowledge Base Article

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Transaction Issues & Support

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What should I do if I entered the wrong account number or IFSC code?

If you've entered incorrect bank details, simply retry the bank verification using the correct Account Number and IFSC Code. Ensure all details are entered accurately before submitting your request.

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Verify Bank Account Using Bank Details

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Can I withdraw funds immediately after updating my email address?

No. For your account's security, INR withdrawals will be unavailable for 24 hours after your email ID has been updated.

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Email ID Update

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Who can I contact for further support?

If you have any further questions regarding Advanced Earn or your balance, please feel free to reach out to us. We will be happy to assist you.

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Latest Updates on Advanced Earn

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Will my Advanced Earn investment auto-renew?

No. The auto-renew option will no longer be available as the product is being discontinued. All active balances have been unlocked and will not be automatically reinvested.

Knowledge Base Article

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Latest Updates on Advanced Earn

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I deposited INR from a Paytm Wallet, Amazon Pay, or another pooling account. What should I do?

If you've deposited INR from a wallet or pooling account, please reach out to our Chat.

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Deposits from Wallets / Pooling Accounts

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Can I use both Biometric Login and a Login PIN?

Yes. Biometric Login is an additional convenience feature. If biometric authentication isn't available or doesn't work, you can still use your Login PIN or password to log in.

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Biometric Login

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24