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What details should I verify before adding the CoinDCX bank account as a beneficiary?

Before adding the beneficiary, make sure you've entered the following details exactly as displayed in your CoinDCX account: Beneficiary NameAccount NumberIFSC Code Copying and pasting the details can help prevent typing errors and ensure a successful beneficiary addition.

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Adding Beneficiary

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Is KYC required to update my email ID?

Yes. Your account must be KYC-verified before you can update your email ID via the self-service flow. If your KYC isn't complete, please complete it first and then try updating your email ID.

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Email ID Update

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How do I create a Basket Order?

To create a Basket Order: Log in to the CoinDCX app. Go to Options. Enable Basket Order from the Options Chain or the Order Form. Add contracts manually from the Options Chain or choose one of the suggested options strategies. Modify the Buy/Sell side for each contract if required. Enter the desired

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Basket Order

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What information can I view for each contract in the basket?

For each contract, you can view Order Book, Recent Market Trades, Mark Price & Last Traded Price (LTP). You can view the details of one contract at a time by expanding the respective contract in the basket.

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Basket Order

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How do I transfer funds between my CoinDCX wallets?

You can transfer funds between your CoinDCX wallets by following these steps: On the CoinDCX App Open the CoinDCX App and log in to your account.Go to Portfolio.Tap OverviewTap Transfer.Select the To WalletDouble-check From Wallet.Choose the asset you want to transfer.Enter the transfer amount.Tap T

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Transfer Funds Across Wallets

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How safe are my assets under Earn?

Your assets remain visible in your portfolio while participating in Earn. However, the quantity allocated to Earn will remain locked until the Earn request is completed or exited. While CoinDCX takes appropriate measures to facilitate the Earn product, participation involves risks associated with de

Knowledge Base Article

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Simple Earn

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Why can't I update my email address?

You may be unable to update your email address if: Your account is not KYC verified.The new email address is already registered with another CoinDCX account.Identity verification could not be completed. If you're facing any issues, contact CoinDCX Support by tapping "Chat Now" in the top right corne

Knowledge Base Article

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Email ID Update

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Why is the contract chart based on Mark Price and not LTP?

Contract charts are based on Mark Price because options contracts currently have lower liquidity. LTP (Last Traded Price) may remain unchanged for long periods, making charts look flat and misleading. Mark Price provides a fair and continuous price, calculated using market factors, and shows meaning

Knowledge Base Article

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Options - Contract Chart

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Can I re-enable my account after disabling it?

Yes. You can re-enable your account at any time by logging in to the CoinDCX App and completing the required verification process. Depending on your account, this may include: Email OTP verificationMobile OTP verificationKYC revalidation (if applicable) Once the verification is successful, you'll re

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Disable Account

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How long does it take to transfer funds between wallets?

Transfers between your CoinDCX wallets are typically processed instantly. If the transfer isn't reflected after a few minutes, please refresh your wallet balance. If the issue persists, reach out to our Chat. Our support team will be happy to assist you.

Knowledge Base Article

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Transfer Funds Across Wallets

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How do I update my registered mobile number?

You can update your registered mobile number through the CoinDCX App by following these steps: Open the CoinDCX App and log in to your account.Go to Help & Support and tap Chat With Us.Select Sign Up & Login.Choose Change Your Phone Number.Tap Change Phone Number.Enter your registered email address.

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Mobile Number Update

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Why can't I transfer funds between my wallets?

If you're unable to transfer funds between your wallets, it could be because: You don't have sufficient balance in the selected wallet.You have not selected the asset for wallet transfers (INR, USDT). If you've verified the above and still can't complete the transfer, please reach out to our Chat. O

Knowledge Base Article

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Transfer Funds Across Wallets

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How do I request a name update?

To request a username update, contact CoinDCX Support by tapping "Tap - Chat Now" in the top right corner Please provide your preferred First Name and Last Name exactly as they should appear on your account.

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Username Update

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Is there any fee for transferring funds between wallets?

No. CoinDCX does not charge any fees for transferring funds between your wallets.

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Transfer Funds Across Wallets

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What is a Chit Fund Company?

Chit fund company means a company managing, conducting or supervising, as foremen, agent or in any other capacity, chits as defined in Section 2 of the Chit Funds Act, 1982.

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PMLA Rules from a Reporting Entity POV

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Can I use special characters or symbols in my name?

No. Your name should not contain special characters or symbols.

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Username Update

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How do I deposit INR into my CoinDCX account using app?

On the CoinDCX App You can deposit INR by following these steps: ​ Before you begin: Ensure your KYC verification is complete.Ensure your bank account is verified before initiating a deposit.​ Option 1 Open the CoinDCX App.Go to Portfolio.Tap Funds.Select Deposit INR.Enter the amount.Select your pre

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How do I deposit?

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Can I refer more than one person?

Yes. There is no limit to the number of people you can invite using your referral link.

Knowledge Base Article

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Refer & Earn

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My friend signed up using my referral link, but I can't see the referral. Why?

This can happen if the referral couldn't be successfully tracked during the installation process. Ask your friend to confirm that they: Clicked your referral link before installing the app.Installed and opened the app within 24 hours.Completed the sign-up using the same device. If all the steps were

Knowledge Base Article

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Refer & Earn

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What should my friend do after receiving my referral link?

For your referral to be tracked successfully, your friend should: Click your referral link.Download the CoinDCX app using that link.Open the app within 24 hours.Complete the sign-up process on the same device. Following these steps helps ensure the referral is successfully recorded.

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Refer & Earn

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24