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Why did my selfie verification fail?

Your selfie may fail if: The image is blurry or out of focus.The lighting is too dark or too bright.Your face is partially covered.Multiple faces are detected in the frame.The selfie doesn't match your identity document.Camera or location permission has been denied.Your internet connection is unstab

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Selfie Verification & Location Access

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How do I complete the selfie verification successfully?

Selfie verification helps confirm that you're the rightful owner of the account and is a mandatory step during KYC or Re-KYC. To complete the verification successfully: Before you begin: Ensure you're in a well-lit environment with your face clearly visible.Remove sunglasses, masks, helmets, or anyt

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Selfie Verification & Location Access

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Is location access mandatory?

Yes. Location access is required during selfie verification to help securely verify your identity and protect your account.

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Selfie Verification & Location Access

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I denied the location permission. What should I do?

No worries! Simply enable location access for the CoinDCX app or website from your device or browser settings and retry the selfie verification.

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Selfie Verification & Location Access

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Why is video verification required for crypto transactions?

If you’re using a self-custody wallet, we may request a short video verification to confirm that the wallet belongs to you. This prevents misuse and strengthens the security of your withdrawals.

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Travel Rule & Compliance

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What tax do I need to pay on crypto trading?

Under the current Indian tax regulations, profits earned from the transfer of Virtual Digital Assets (VDAs), including Spot crypto trading, are generally taxed at a flat rate of 30%, along with any applicable surcharge and cess. Please note that this tax is calculated on your taxable gains, not on t

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Tax in Crypto

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Can a crypto transaction be reversed if I send funds to a scammer?

No. Once a crypto transaction is confirmed on the blockchain, it cannot be reversed by you or by CoinDCX. ​ Unlike traditional banking transactions, blockchain transactions are irreversible and cannot be cancelled or reversed after confirmation. ​ To help protect yourself: Always verify the recipien

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Reporting Fraud & What Happens Next

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What happens if I send funds to an old or expired wallet address?

If you send funds to an expired deposit address, please note: The funds may not be credited automatically to your account. Refunds can be processed once the CoinDCX Support team verifies your transaction and confirms the issue. The refund timeline may vary depending on blockchain and verification ch

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Transaction Issues & Support

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What should I do if my withdrawal gets delayed?

If your withdrawal is taking longer than expected, please follow these steps: Check compliance status to see if the withdrawal is awaiting review. Verify the recipient wallet address to ensure it is correct and supported. If the transaction is flagged for compliance, submit any documents requested i

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Transaction Issues & Support

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Can a Sub-Account access the funds of another Sub-Account?

No. Fund management is controlled by the master account. A Sub-Account doesn't have direct control over another Sub-Account's funds.

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Permissions & Access

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Can the master account manage API keys for a Sub-Account?

Yes. The master account can manage API access for its Sub-Accounts, including removing API keys when required.

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Permissions & Access

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What can I do using API?

API allows access to: Place Limit OrdersPlace Market OrdersFunds BalanceAccount Details

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Permissions & Access

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Can the master account transfer funds between Sub-Accounts?

Yes. The master account can transfer assets between the master account and its Sub-Accounts.

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Permissions & Access

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Will CoinDCX Web 3 be accessible through web/desktop mode?

No, CoinDCX Web 3 is exclusively available through the app.

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Getting Started

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How can I create a CoinDCX Web 3 account if I don't have a Google account?

CoinDCX Web 3 account creation currently requires a Google account. If you don't have one, you can easily sign up for a Google account to proceed with creating your CoinDCX Web 3 account.

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Getting Started

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Is it available on Lite and Pro?

Yes, it's available on both Lite and Pro mode.

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Getting Started

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Why do I need to link my Google account?

Linking your Web 3 to your Google account provides a secure way to manage your funds. It's important to ensure continuous access to your Google account to avoid any risk of losing your funds.

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Getting Started

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Is it necessary to use the same Google account for both CoinDCX and CoinDCX Web 3?

Yes, you need to use the same Google account for both platforms

Knowledge Base Article

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Getting Started

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How can a Sub-Account manage their Security settings?

Log in to the CoinDCX website: https://account.coindcx.com/login​ Click the Profile icon in the top-right corner.Select Security.​ The following settings can be changed, updated, or managed: Google AuthenticatorPasswordVerified DevicesBackup Codes

Knowledge Base Article

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Sub-Account Profile & Security

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Why hasn't my Sub-Account been activated?

A newly created Sub-Account must verify its registered email address before it can be used. If the verification email hasn't been received or has expired, the master account can resend it by going to: Profile → Sub-Accounts → Resend Email

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Account Creation & Activation

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24