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Why can't I use my old Login PIN again?

To help keep your account secure, CoinDCX doesn't allow recently used Login PINs to be reused. This reduces the risk of unauthorized access if an old PIN has been compromised.

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Login PIN

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Why are my INR withdrawals/payouts to Paytm bank accounts failing?

According to the recent RBI notification, as of March 15, 2024, users are restricted from adding funds to their Paytm bank accounts. However, funds already present in your Paytm Payments Bank Limited (PPBL) account can still be utilized.

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Paytm Bank Account

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What is Invested value?

Invested Value is the total amount currently invested in the cryptocurrencies you hold. It is adjusted whenever you buy or sell your holdings. For example: You invest ₹100 in a cryptocurrency. Its value increases to ₹500. You then sell assets worth ₹250 (half of your holdings). After the sale: Curre

Knowledge Base Article

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Portfolio Value

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Can Director, FIU-IND issue summons for discovery and production?

The Director shall, for the purposes of section 13, have the same powers as are vested in a civil Court under the Code of Civil Procedure, 1908 (5 of 1908) while trying a suit in respect of the following matters, namely (a) discovery and inspection; (b) enforcing the attendance of any person, includ

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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What is the minimum order value for Spot Trading?

INR Pairs: The minimum order value is ₹100 & Crypto-to-Crypto (C2C) Pairs: The minimum order value varies depending on the trading pair.

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Spot Trading

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Can I use funds from other Product Wallets?

Currently, Unified Buying Power supports Product Wallet Balance & INR Spot Wallet Balance. Cross-wallet funding between Futures, Global Futures, and Options wallets is not supported yet. This functionality will be introduced in a future phase.

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Unified Wallet

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My INR withdrawal failed due to an Invalid IFSC. What should I do?

If your withdrawal failed because of an Invalid IFSC, it may be because your bank details have changed. ​ For example, this can happen if your bank home branch has changed and the IFSC code associated with your account has been updated. ​ Please ensure your registered bank account details on CoinDCX

Knowledge Base Article

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Withdrawal Delayed/Rejected?

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What is TDS?

Tax Deducted at Source (TDS) is a tax deducted at the source of income before the remaining amount is credited to the recipient. In crypto trading, CoinDCX deducts the applicable TDS on eligible transactions and deposits it directly with the Government of India on your behalf.

Knowledge Base Article

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Tax Deducted at Source (TDS)

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How is INR Futures volume included in VIP calculation?

Your INR Futures trading volume is converted into USDT using a predefined conversion rate and then added to your USDT Futures volume to calculate the total Futures trading volume.

Knowledge Base Article

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VIP Levels

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What is the maximum amount allowed for a SIP?

The maximum investment amount for a single SIP depends on the token selected. Since investment limits may vary across tokens, the maximum SIP amount will be determined based on the specific token chosen.

Knowledge Base Article

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Systematic Investment Plan (SIP)

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Why do I need a Recovery File?

The Recovery File serves as a backup for your Web3 Wallet. It helps you regain access to your wallet if you lose access to your linked Google account or change your email address. Without the Recovery File, you may permanently lose access to your Web3 Wallet and the assets stored in it. For your sec

Knowledge Base Article

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Web3 Wallet & Recovery

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What does the status line on the chart show?

The status line displays key details like the asset you're viewing, the latest price, price change percentage, and any indicators or drawings you've added.

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Charts & Indicators

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What happens if I send funds to an old or expired wallet address?

If you send funds to an expired deposit address, please note: The funds may not be credited automatically to your account. Refunds can be processed once the CoinDCX Support team verifies your transaction and confirms the issue. The refund timeline may vary depending on blockchain and verification ch

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Transaction Issues & Support

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How will I know if a token is being delisted?

We'll notify affected users through multiple channels, including The Announcements page, Email communication & Push notifications (PNs)

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Token Delisting

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How many nominees can I add?

You can add up to two nominees to your CoinDCX account.

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Nomination

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Can I switch from PIN-less login to Login with PIN?

Yes. If PIN-less login is not working, you can select Login with PIN on the DigiLocker screen and continue using your Aadhaar number and DigiLocker PIN.

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DigiLocker – Aadhaar & PIN Verification

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How can I verify my identity using my passport?

If you’re unable to complete Aadhaar verification through DigiLocker, you can verify your identity using your passport. To complete passport verification: Upload clear images of the front and back of your passport.Make sure all four corners of the passport are visible.Ensure your Passport Number, Na

Knowledge Base Article

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Passport Verification

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How can a Sub-Account access the Webhook Dashboard?

A Sub-Account can access the Webhook Dashboard from the website. ​ (Log in to the website: https://coindcx.com/, click on the profile icon in the top right corner, Tap Profile and then Webhook Dashboard) ​ Note: 2FA is mandatory to access the Webhook Dashboard. ​ Webhook keys can be created and mana

Knowledge Base Article

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Permissions & Access

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What is Insta?

Insta Trading (Instant Order) allows you to buy or sell cryptocurrencies instantly at the best available market price, without interacting with the order book. It offers a fast and simple trading experience, enabling you to Buy cryptocurrencies instantly using INR & Sell your crypto holdings and rec

Knowledge Base Article

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Insta Trading

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When should I use a Backup Code?

You can use a Backup Code if you're unable to access your Google Authenticator app, for example if: You've lost your phone.You've changed to a new device.Your authenticator app isn't available.You're unable to generate a valid 2FA code. Backup Codes are designed as a recovery option and should only

Knowledge Base Article

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Backup Codes

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24