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How do I reset my Backup Codes?

If you've used your Backup Codes or believe they've been compromised, you can generate a new set. Log in to the CoinDCX website and go to: Tap on the Profile Icon > Security > Backup Codes > Manage ​ Select Reset, complete the required verification, and a new set of 10 Backup Codes will be generated

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Backup Codes

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How can I protect myself from being used for money laundering?

You can protect yourself from being used for money laundering by being aware of the risks and red flags of money laundering, and by reporting any suspicious activity to the authorities or financial institution.

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PMLA Rules from a User POV

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Why can't I change my password?

If you're having trouble changing your password, here are a few things to check: Make sure you've entered your current password correctly.Ensure your new password meets the required password criteria.Confirm that both password fields match.Complete the OTP or 2FA verification if prompted. Your passw

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Password Management

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What happens if I lose access to my Google account?

Your CoinDCX Web3 wallet is linked to your Google account. If you lose access to that Google account, you may also lose access to your Web3 wallet and the assets stored in it. We recommend recovering your Google account through Google as soon as possible. Failure to regain access may result in the p

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Introduction to Web 3

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Do I need to complete KYC again for CoinDCX Web3?

No. If you have already completed your KYC on CoinDCX, you do not need to complete it again. By accepting the CoinDCX Web3 Terms & Conditions, you authorize CoinDCX to securely share your KYC information with the CoinDCX Web3 entity.

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Introduction to Web 3

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How can I keep my account secure across multiple devices?

Here are a few best practices: Review your Verified Devices regularly.Block devices you no longer use.Enable Two-Factor Authentication (2FA).Never share your login credentials.Keep your app updated to the latest version. These simple steps can help keep your CoinDCX account secure.

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Verified Devices

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Can PMLA be applied to foreign transactions?

Yes, PMLA can be applied to foreign transactions. It can also be applied to transactions that take place outside India but have a connection with India.

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PMLA Rules from a User POV

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I forgot my DigiLocker PIN. What should I do?

You can reset your DigiLocker PIN through DigiLocker. Once your PIN has been reset, return to the DigiLocker verification flow and try again. Note: CoinDCX cannot reset your DigiLocker PIN. For security reasons, Only you can update the PIN for your digilocker account.

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DigiLocker – Aadhaar & PIN Verification

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Can I sell my Web3 tokens for INR?

No. Selling Web3 tokens directly for INR is not supported at the moment.

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INR to Crypto Swap

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How can I create a strong password?

A strong password should: Be at least 8 characters long.Include uppercase and lowercase letters.Include at least one number.Be unique to your CoinDCX account.Avoid using easily guessable information such as your name, mobile number, or date of birth.

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Password Management

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What should my new password look like?

To keep your account secure, your password must: Be at least 8 characters long.Include 1 uppercase letter (A–Z).Include 1 lowercase letter (a–z).Include 1 number (0–9).​ Tip: Choose a password that's unique to your CoinDCX account and avoid using personal information like your name or date of birth.

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Password Management

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Is there a minimum order amount for INR to Crypto Swap?

Yes. The minimum order amount depends on the token and is typically ₹200 or ₹500. You can view the applicable minimum order amount on the order confirmation page before placing your order.

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INR to Crypto Swap

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What should I do if my INR to Crypto Swap order fails?

If your order fails, please contact our Support Team through the CoinDCX app. We'll investigate the issue and assist you in resolving it as quickly as possible.

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INR to Crypto Swap

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Why is my P&L showing as blank?

Your token's Profit & Loss (P&L) may appear blank if the token has insufficient liquidity or if it is no longer published or supported on CoinDCX Web3. In such cases, the platform may be unable to determine a reliable market price to calculate and display your P&L.

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Web3 Safety & Security

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Is the Web3 fee deducted separately, or included in quoted prices?

The platform fee is calculated on each completed Web3 transaction and will be clearly displayed in your transaction summary. ​

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Web3 - Fee Update

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Is there any fee to update my registered mobile number?

No. Updating your registered mobile number is completely free. CoinDCX does not charge any fee for updating your mobile number.

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Mobile Number Update

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Why can't I view my Backup Codes again?

For your account's security, Backup Codes are displayed only once when they're generated. If you didn't download or save them, you'll need to reset your Backup Codes to generate a new set.

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Backup Codes

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Why can't I use my old Login PIN again?

To help keep your account secure, CoinDCX doesn't allow recently used Login PINs to be reused. This reduces the risk of unauthorized access if an old PIN has been compromised.

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Login PIN

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What should my Login PIN be?

Your Login PIN must: Be 6 digits long.Make it strongNot be shared with anyone. For better security, avoid using easily guessable PINs such as your birth year, mobile number, or repeated digits like 111111.

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Login PIN

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What is the proceeds of crime as per PMLA Act 2002?

The term "proceeds of crime" refers to any property derived or obtained, either directly or indirectly, by any person or entity as a result of criminal activity or from the value of any such property.

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PMLA Rules from a User POV

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24