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Why did my VIP Level change even though I didn’t trade recently?

VIP Levels are calculated on a rolling 30-day basis. If older trades move out of the 30-day window, your total volume may change, which can impact your VIP Level.

Knowledge Base Article

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VIP Levels

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Is GST applicable on trading fees?

Yes. An 18% GST is applicable on the trading fees charged for your order.

Knowledge Base Article

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Trading Fees

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TDS was deducted by CoinDCX, but I cannot see it in my tax records. Why?

TDS credits may take some time to reflect on the Income Tax Portal after being deposited with the government. If the issue persists after the applicable reporting cycle, please contact support for assistance.

Knowledge Base Article

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Tax Deducted at Source (TDS)

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What margin options are available for Futures Trading?

CoinDCX offers two margin options for Crypto Futures: USDT Margin: Trade using USDT as your margin. INR Margin: Trade directly using your INR balance, without manually converting it to USDT. ​ This allows you to choose the margin type that best suits your trading preference.

Knowledge Base Article

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Margin Types (INR Margin & USDT Margin)

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What does the status line on the chart show?

The status line displays key details like the asset you're viewing, the latest price, price change percentage, and any indicators or drawings you've added.

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Charts & Indicators

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Why are the fees different for some Futures trading pairs?

Some Futures pairs may have different fee structures because they are classified as Emerging Pairs. These are newly listed pairs or pairs with relatively lower market liquidity and trading activity. Supporting these markets often requires additional resources to ensure reliable trading conditions an

Knowledge Base Article

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Trading Fees

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Will this impact all Futures pairs?

No, the Coverage Fee applies only to selected Futures trading pairs. This fee is introduced for certain pairs that are newly listed, less established, or have lower market liquidity and trading activity. It helps support the additional resources required to maintain these markets and provide reliabl

Knowledge Base Article

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Trading Fees

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What if I am not satisfied with the explanation provided?

If your concern remains unresolved, please write directly to [email protected]. Our Grievance team will review your case thoroughly and may reach out via call to discuss a resolution in line with our Terms & Conditions.

Knowledge Base Article

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Latest Updates on Advanced Earn

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I've verified all the beneficiary details, but I'm still unable to add the beneficiary. What should I do?

If you've confirmed that the Account Number, IFSC Code, and Beneficiary Name are correct but you're still unable to add the beneficiary: Try using your bank's Net Banking website.Follow your bank's on-screen instructions to add the beneficiary.If your bank displays any warnings, follow the available

Knowledge Base Article

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Adding Beneficiary

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Can I still invest in Advanced Earn after this update?

Advanced Earn has stopped accepting new investments. The product is being sunset as part of a product review and will remain closed for additional deposits.

Knowledge Base Article

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Latest Updates on Advanced Earn

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Why did my bank verification fail?

Your bank verification may fail for one of the following reasons: The name on your bank account doesn't match your verified KYC details.The account number or IFSC code entered is incorrect.You're trying to verify an unsupported bank account (such as an NRE/NRO account).The verification could not be

Knowledge Base Article

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Verify Bank Account Using Bank Details

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Is it possible to convert an account from retail to Enterprise or vice versa?

We have a policy in place that ensures the stability and integrity of our account setups. Once an account is designated as a specific type, whether it's retail or Enterprise, it remains in that category without the option to change to a different type. This policy maintains consistency and security

Knowledge Base Article

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Enterprise Onboarding

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Can I still log in if Biometric Login doesn't work?

Yes. If biometric authentication isn't available or fails, you can log in using your Login PIN or password, depending on your account settings.

Knowledge Base Article

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Biometric Login

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I do not have any other bank apart from Paytm, what should I do?

We suggest opening a new bank account to provide more flexibility when using the CoinDCX platform. Once you open a new bank account, please update your registered bank account to the new one. ​ Refer to this FAQ on how to change bank accounts.

Knowledge Base Article

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Paytm Bank Account

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My verification failed. What went wrong?

Your bank verification may have failed for one of the following reasons: Name Mismatch: The name on your bank account does not match the name on your PAN and Identity Document (Aadhaar or Passport). Please use a bank account that belongs to you and matches your KYC details.Incorrect Bank Details: Th

Knowledge Base Article

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Verify Bank Account Using UPI

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How do I complete the selfie verification successfully?

Selfie verification helps confirm that you're the rightful owner of the account and is a mandatory step during KYC or Re-KYC. To complete the verification successfully: Before you begin: Ensure you're in a well-lit environment with your face clearly visible.Remove sunglasses, masks, helmets, or anyt

Knowledge Base Article

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Selfie Verification & Location Access

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Why can't I create a Sub-Account?

A Sub-Account may not be created if: You've reached the maximum limit of 20 Sub-Accounts.The email address is already associated with another CoinDCX account or Sub-Account. If you're still facing issues, reach out to our Chat for assistance.

Knowledge Base Article

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Account Creation & Activation

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Can I block my current device?

Yes, but keep in mind that you'll be signed out of that device and will need to contact CoinDCX Support by tapping "Chat Now" in the top right corner to unblock the device. Only block your current device if necessary.

Knowledge Base Article

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Verified Devices

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Can I withdraw INR without completing KYC or Bank Account Verification (BAV)?

No. To withdraw INR from your CoinDCX account, you must: ​ Complete KYC verification.Complete Bank Account Verification (BAV).Have at least ₹100 available in your INR Wallet.​ If you haven't completed KYC or Bank Account Verification yet, please complete these steps before initiating an INR withdraw

Knowledge Base Article

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How do I withdraw?

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How do fraudsters typically impersonate CoinDCX?

Fraudsters may attempt to impersonate CoinDCX by creating fake: WebsitesMobile applicationsSocial media profilesWhatsApp or Telegram groupsEmail addresses, mobile numbers, or documents relating to CoinDCX or its directors/employees They may also pretend to be CoinDCX employees or customer support re

Knowledge Base Article

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Beware of CoinDCX Impersonators

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24