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How long does it take to resolve a grievance?

While we aim to resolve grievances promptly, resolution times may vary depending on the complexity of the issue. Rest assured, your concern is treated with the highest priority.

Knowledge Base Article

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Account Related

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What are the benefits of Futures trading?

Here are some of the benefits that you can enjoy with Futures trading on CoinDCX Pro App & Web: Up to 20x leverage for better upside opportunities Low fees (Maker 0.025%; Taker 0.075%) User-friendly and intuitive interface Perpetual contracts with no expiry

Knowledge Base Article

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Futures Trading

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In how many cryptos can I open a short position in Margin?

On CoinDCX’s Margin, you can short 50 cryptos on 2 markets each. This means a total of 100 markets are available with this feature.

Knowledge Base Article

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Margin Trading

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How to Enable Trusted Withdrawals?

Enabling withdrawals is a one-step procedure. Click on the Enable Only-Trusted toggle beside the “Add Address” button. And you will get the following screen. Once you enter your Withdrawal password, you will be asked to enter your one-time 2FA. Trusted withdrawal is activated as soon as you accept t

Knowledge Base Article

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Account Related

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Where can I see the Web3 Points transaction history?

You can view your Okto points balance on the Points page of CoinDCX Web3. In addition, a notification will be sent to you every week upon receiving new Okto Points.

Knowledge Base Article

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Okto Points

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Why am I being asked to confirm remitter or beneficiary details?

These details ensure that both sides of a crypto transfer are legitimate and compliant. This also protects your funds and keeps the platform secure.

Knowledge Base Article

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Crypto Deposit & Withdrawal (CDW) & Travel Rule

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Will there be earning opportunities on the CoinDCX Web 3 like on Okto?

Yes, in the future, that will be possible.

Knowledge Base Article

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Getting Started

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How to transfer funds from Punjab National Bank app to CoinDCX wallet?

Follow these steps to add funds in your CoinDCX wallet 1. Click ‘Add’ on the homepage of CoinDCX app and then select ‘Add Funds’. ​ ​ ​ ​ 2. Enter the amount you want to transfer to your CoinDCX wallet and proceed. ​ ​​ ​ 3. Choose Net Banking option and click on ‘Continue‘ to proceed adding funds t

Knowledge Base Article

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INR Deposit Guide (As per the Bank)

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What is Locked Margin?

Locked Margin is the amount that you will lock in the exchange to start trading Futures. When you suffer a loss on a Futures position, CoinDCX requires you to allocate more funds to return the margin to the original locked-in margin level. This amount required to return the balance to the original l

Knowledge Base Article

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Futures Trading

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How many times can I use a Backup Code?

All backup codes are unique and can be used only once. Once a backup code has been used, it will become invalid.

Knowledge Base Article

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Backup Codes

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What changes can I expect in the Account Section?

A new Appearance Tab to manage light and dark themes. A Fee Structure section displaying VIP fee tiers. Updated Funds is showing only the base fiat currency balance.

Knowledge Base Article

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CoinDCX Unified App

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What if I don't have enough balance in my wallet?

Don't worry! In case you do not have the required amount of balance in your wallet for the Systematic Investment Plan (SIP) amount to be auto-debited, the SIP for that week will be skipped and not deactivated. The SIP will stay active. You do not need to reactivate or restart your SIP for the next i

Knowledge Base Article

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Systematic Investment Plan (SIP)

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How can I reduce or extend my SIP duration?

We currently do not have any fixed lock-in period for Systematic Investment Plan (SIP), thus you can cancel or continue your SIP for as long as you like.

Knowledge Base Article

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Systematic Investment Plan (SIP)

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Are there referral points for CoinDCX Web3?

CoinDCX doesn't offer a referral program for CoinDCX Web3 at the moment. Watch this space for more.

Knowledge Base Article

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Okto Points

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What is the process of changing the bank account on an Enterprise account?

Changing your bank account on the CoinDCX app is easy! Just follow these simple steps: ​ 1. Open your CoinDCX app and log in. 2. Tap on the "Profile icon", usually located in the top right corner. 3. Go to 'Account settings' in the menu. 4. Choose 'Account details' from the options available. 5. Tap

Knowledge Base Article

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Enterprise Onboarding

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Can there be multiple authorized signatory?

To maintain a streamlined onboarding process and ensure compliance, we currently allow only one authorized signatory to log in and complete the onboarding journey. We cannot link multiple accounts to a single user ID. ​ We understand that this may pose limitations for some users who have multiple au

Knowledge Base Article

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Enterprise Onboarding

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What information do I need to provide when raising my complaint to Grievance?

To help us resolve your issue faster, please include: Your registered email ID. Ticket ID (Mandatory) A detailed description of the issue. Relevant transaction details. Supporting documents or screenshots.

Knowledge Base Article

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Grievance

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Why can’t I email my grievance directly to the Grievance Officer?

To ensure swift and effective resolutions as your first point of contact, we strongly encourage you to refer to our Frequently Asked Questions. Alternatively, you can connect with us directly through Chatbot for a quicker response in case. We are dedicated to providing you with the assistance you ne

Knowledge Base Article

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Grievance

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What is the minimum/maximum lock-in period?

Simple Earn: There is no lock-in period. You can withdraw your funds anytime. ​ Advanced Earn: There is a minimum lock-in period which will be specified on the order placement form on the CoinDCX app. This period can vary based on the risk/return type you select when placing your Advanced Earn order

Knowledge Base Article

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Advanced Earn

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How does CoinDCX determine the price of a Perpetual or Futures contract?

All the contracts are marked according to the Last Price* Marking Method. This price determines your Unrealised P&L. Realized P&L will be determined according to your entry price and your exit or Settlement Price and any fees incurred. *Glossary Last Price: It is the price at which the last trade ha

Knowledge Base Article

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Futures Trading

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24