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Can I place an Insta order using USDT or any other cryptocurrency?

No. Insta orders can only be placed using INR. Cryptocurrency-to-cryptocurrency trading is not supported in Insta Trading.

Knowledge Base Article

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Insta Trading

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Can I share my Drawing Template with others?

At the moment, Drawing Templates are designed for personal use and cannot be shared with other users.

Knowledge Base Article

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Drawing Template

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Why did my chart switch to another pair after applying a template?

This usually happens if “Remember Symbol” was selected while saving the template. In that case, the chart automatically redirects to the saved pair.

Knowledge Base Article

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Indicator Template

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What happens if only some of my basket orders are executed?

If only some of your basket orders are successfully executed, you'll see a summary showing which contracts were placed successfully and which were rejected. The rejected contracts will remain in your basket, allowing you to review, modify, and place them again if required.

Knowledge Base Article

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Basket Order

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Does a Layout save both drawings and indicators?

Yes, a layout saves both drawings and indicators together for a specific pair. This ensures that your complete chart setup is preserved in one place.

Knowledge Base Article

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Layout

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Can I create multiple Drawing Templates?

Yes, you can create and save multiple templates with different styles based on your preferences. This allows you to switch between different drawing styles easily.

Knowledge Base Article

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Drawing Template

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Why can I see a discrepancy in my active PNL?

This happens because your position was opened at an older conversion rate, and the conversion rate has been revised while your position is still active. The Active PNL is always calculated using the latest conversion rate, which may lead to differences in the displayed PNL. Once you close the positi

Knowledge Base Article

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USDT<>INR Conversion Rate

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Can I add contracts of different underlying assets to the same basket?

No. A basket can only contain contracts from a single underlying asset. If you select a contract from a different underlying asset, a separate basket will be created for that asset.

Knowledge Base Article

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Basket Order

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I don't recognize a device in my account. What should I do?

If you see a device you don't recognize: Block the device immediately.Change your account password.Review your recent account activity.If 2FA isn't enabled, consider enabling it for added security.Contact CoinDCX Support by tapping "Chat Now" in the top right corner if you suspect unauthorized acces

Knowledge Base Article

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Verified Devices

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How can I view my Verified Devices?

You can view all devices linked to your CoinDCX account from the app. Follow these steps: ​ Log in to the CoinDCX app.Tap the Profile icon.Go to Security Settings.Select Verified Devices. You'll see a list of devices that have been verified to access your account.

Knowledge Base Article

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Verified Devices

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Is there a limit to the number of Verified Devices I can have?

Your Verified Devices list includes the devices you've used to securely access your CoinDCX account. If you regularly switch devices, it's a good idea to review the list and remove devices you no longer use to keep your account secure.

Knowledge Base Article

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Verified Devices

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When should I block a device?

You should consider blocking a device if: You no longer use that device.You've sold or given away the device.Your phone or laptop has been lost or stolen.You notice a device that you don't recognize. Blocking unused or unfamiliar devices helps keep your account secure.

Knowledge Base Article

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Verified Devices

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What should my new password look like?

To keep your account secure, your password must: Be at least 8 characters long.Include 1 uppercase letter (A–Z).Include 1 lowercase letter (a–z).Include 1 number (0–9).​ Tip: Choose a password that's unique to your CoinDCX account and avoid using personal information like your name or date of birth.

Knowledge Base Article

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Password Management

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I didn't receive the OTP while changing my password. What should I do?

If you haven't received the OTP: Check that your registered email address or mobile number is accessible.Look in your Spam or Junk folder if you're expecting an email OTP.Wait a few minutes before requesting a new OTP.Avoid requesting multiple OTPs in quick succession.Double-check if you have enable

Knowledge Base Article

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Password Management

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What should my Login PIN be?

Your Login PIN must: Be 6 digits long.Make it strongNot be shared with anyone. For better security, avoid using easily guessable PINs such as your birth year, mobile number, or repeated digits like 111111.

Knowledge Base Article

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Login PIN

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How do I set up a Login PIN?

You can create a Login PIN after logging in to the CoinDCX app. Follow these steps: Log in to the CoinDCX app.Follow the on-screen prompts to create a Login PIN.Enter a 6-digit PIN of your choice.Re-enter the PIN to confirm. Your Login PIN will be ready to use for future logins.

Knowledge Base Article

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Login PIN

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When should I use a Backup Code?

You can use a Backup Code if you're unable to access your Google Authenticator app, for example if: You've lost your phone.You've changed to a new device.Your authenticator app isn't available.You're unable to generate a valid 2FA code. Backup Codes are designed as a recovery option and should only

Knowledge Base Article

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Backup Codes

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How do I disable my CoinDCX account?

We're sorry to hear that you're considering disabling your CoinDCX account. ​ If you're experiencing any issues or have concerns about your account, we'd love the opportunity to help before you disable it. You can reach out to our Chat for assistance. Our support team will be happy to help! ​ If you

Knowledge Base Article

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Disable Account

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Can I edit contracts after adding them to the basket?

Yes. Before placing your basket order, you can modify the Buy/Sell side, quantity, order type, and limit price (for Limit Orders) for each contract. You can also remove a contract from the basket if needed.

Knowledge Base Article

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Basket Order

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How can I set TP/SL in my Options position or order?

You can add TP/SL: While placing a new Options order From an active Options position Enter the trigger price and confirm after reviewing the warning note.

Knowledge Base Article

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Options - TP/SL

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24