Can't find what you're looking for?

Ask a question

Search Results (1.2K)

Relevance
Selected Relevance
C
How do I initiate a demise claim?

To initiate a demise claim, contact CoinDCX Support by tapping "Chat Now" in the top right corner The support team will guide you through the next steps, including the forms and documents required to process your request.

Knowledge Base Article

 • 

Demise Claim

C
Can I sign up without a PAN card Number?

A valid PAN card is mandatory to complete KYC verification and create a CoinDCX account in compliance with regulatory requirements.

Knowledge Base Article

 • 

Sign Up: Creating Your CoinDCX Account

C
Can I adjust my active Futures position?

Yes, you can adjust your active Futures position at any time by modifying the following: Leverage: Increase or decrease the leverage for your position. Margin: Add or remove margin from your position. Liquidation Price: Adjust your liquidation price by changing the margin allocated to your position.

Knowledge Base Article

 • 

Order Placing & Active Positions

C
Which bank account should I use for INR deposits?

Always use the registered bank account linked to your CoinDCX account through KYC when making INR deposits. ​ Do not use: Another person's bank accountAny wallet or pooling account Using any other bank account, wallet, or pooling account will result in the deposit being rejected. If you've already m

Knowledge Base Article

 • 

Deposits from Wallets / Pooling Accounts

C
Why is my TDS rate higher than 1%?

While the standard TDS rate is 1%, higher rates may apply under the following circumstances: A TDS rate of 20% may apply if your PAN is not linked with Aadhaar, as per applicable government guidelines. Please note that it may take a few days for Aadhaar-PAN linking updates to reflect in government r

Knowledge Base Article

 • 

Tax Deducted at Source (TDS)

C
I'm seeing a "Something went wrong" error while withdrawing INR.

A "Something went wrong" error may occur due to: An unstable internet connection.An outdated CoinDCX App.Outdated Google Chrome or Android System WebView (Android devices).VPNs or content blockers.Browser compatibility issues. Try the troubleshooting steps below: Switch between Wi-Fi and mobile data

Knowledge Base Article

 • 

Unable to Withdraw INR

C
What happens if I select “Remember Symbol”?

If you select Remember Symbol while saving the template, then when you load it later, your chart will automatically open the same pair (market) that was used while saving.

Knowledge Base Article

 • 

Indicator Template

C
How can I avoid my position getting liquidated?

You can reduce liquidation risk by: Setting Stop Loss (SL) for your position Monitoring your position regularly Avoiding excessive leverage Adding margin when required Risk management plays a key role in futures trading.

Knowledge Base Article

 • 

Global Futures

C
I do not see a token listed in CoinDCX Web 3, what do I do?

The CoinDCX team is continuously striving to integrate new tokens into our platform daily. Should you have any particular requests, please don't hesitate to contact us via our chatbot. We'll promptly assess the requested token and endeavor to list it as soon as possible after auditing.

Knowledge Base Article

 • 

Trade

C
How can I check the current conversion rate?

You can check the current conversion rate directly within the app. Go to Options → Click on the three dots → Select “Conversion Rate” to view the latest applicable rate.

Knowledge Base Article

 • 

USDT<>INR Conversion Rate

C
Is it mandatory to implement a Client Due Diligence programme?

Yes. Every reporting entity is required to formulate and implement a client due diligence programme approved by the senior management.

Knowledge Base Article

 • 

PMLA Rules from a Reporting Entity POV

C
Which trading pairs are available in Spot Trading?

You can trade on Spot using INR Pairs (e.g., BTC/INR) & Crypto-to-Crypto (C2C) Pairs

Knowledge Base Article

 • 

Spot Trading

C
Can I trade Futures at any time?

Yes. Crypto Futures trading on CoinDCX is available 24 hours a day, 7 days a week, allowing you to trade anytime.

Knowledge Base Article

 • 

Introduction to Futures Trading

C
Why am I not receiving the OTP or unable to complete 2FA verification?

If you're not receiving the SMS OTP ​ Ensure your registered mobile number is active and has network coverage.Wait a few minutes before requesting another OTP.Avoid requesting multiple OTPs in quick succession.Restart your device and try again.​ If you're not receiving the Email OTP ​ Check your Spa

Knowledge Base Article

 • 

OTP & Two-Factor Authentication (2FA)

C
Are there referral points for CoinDCX Web3?

CoinDCX doesn't offer a referral program for CoinDCX Web3 at the moment. Watch this space for more.

Knowledge Base Article

 • 

Okto Points

C
Where can I change the timezone setting in the charts?

Click the clock at the bottom right of your chart (on web/desktop) or go to chart settings then select Symbols and then your preferred timezone from the list, and your chart will instantly reflect the new timezone. This will help you align chart times with your local trading hours or market of inter

Knowledge Base Article

 • 

Charts & Indicators

C
From which wallet is the SIP amount deducted?

SIP installments are deducted from your INR/Spot Wallet. It is important to maintain sufficient balance in this wallet before the scheduled installment date, as the amount will be automatically debited from here for each SIP cycle.

Knowledge Base Article

 • 

Systematic Investment Plan (SIP)

C
How long does account creation take?

Creating your account usually takes only a few minutes. However, the overall time depends on successful email verification, mobile verification, and KYC approval.

Knowledge Base Article

 • 

Sign Up: Creating Your CoinDCX Account

C
How to buy crypto on CoinDCX?

To buy crypto instantly, log into the CoinDCX app and follow the steps below: Go to the Markets section and tap on the token of your choice. For example, let's choose Bitcoin. ​ You can see here how Bitcoin has been performing over the last couple of days/weeks/months. You can then click on the Buy

Knowledge Base Article

 • 

Trading on CoinDCX

C
Can I transfer crypto directly to that address on-chain? Will it show up in my Web3 wallet portfolio?

Web3 Wallet does not allow deposits from external sources. If you send crypto to your Web3 wallet address, it won’t show up in your portfolio.

Knowledge Base Article

 • 

WEB 3 Custody

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

© All rights reserved by Primestack Pte. Ltd.

users-badge assets-badge volume-badge funding-badge aml-badge

DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24