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Can I use PIN-less DigiLocker login if my CoinDCX mobile number is different from my DigiLocker mobile number?

No. PIN-less login is based on the mobile number registered with your CoinDCX account being linked to your DigiLocker account. If no matching DigiLocker account is found, you can continue with the Aadhaar Number + DigiLocker PIN login option.

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DigiLocker – PIN-less Verification

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Why did my selfie verification fail?

Your selfie may fail if: The image is blurry or out of focus.The lighting is too dark or too bright.Your face is partially covered.Multiple faces are detected in the frame.The selfie doesn't match your identity document.Camera or location permission has been denied.Your internet connection is unstab

Knowledge Base Article

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Selfie Verification & Location Access

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What is Current Value?

Current Value is the total value of your current crypto holdings based on the latest market sell price. Since cryptocurrency prices change continuously, the actual value may differ when you sell your assets.

Knowledge Base Article

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Portfolio Value

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Can I monitor the status of my deposit or withdrawal?

Yes. You can track the real-time status of all your crypto transactions in the Crypto Transactions section of the app. This includes pending, completed, and failed transactions.

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Transaction Issues & Support

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Which tokens can I start a SIP in on CoinDCX?

You can start a SIP in a wide range of popular cryptocurrencies such as Bitcoin, Ethereum, Solana, XRP, Dogecoin, Shiba Inu, Cardano, BNB, TRON, Pepe, Sui, Polygon, Polkadot, and more. You can view the complete list in the app under Invest → SIP.

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Systematic Investment Plan (SIP)

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How can I avoid scam tokens?

To help protect yourself from scam tokens, always Do Your Own Research (DYOR) before buying or interacting with any token on Web3. Before making an investment, consider verifying: The token's official contract address. The project's official website and social media channels. The token's liquidity a

Knowledge Base Article

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Web3 Safety & Security

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When will I receive my referral reward?

Referral rewards are credited after all eligibility criteria for the applicable referral program have been successfully completed. The reward timeline and eligibility conditions may vary depending on the referral campaign.

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Refer & Earn

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Can I delete my Backup Codes?

Yes. You can delete your Backup Codes from the CoinDCX website. Go to: Profile Icon > Security > Backup Codes > Manage ​ From there, select Delete to remove your existing Backup Codes.

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Backup Codes

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Does my password expire?

No. Your CoinDCX password doesn't expire automatically. However, we recommend updating it regularly as a good security practice, especially if you think your password may have been compromised.

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Password Management

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Can I withdraw funds immediately after updating my mobile number?

No. For your account's security, INR withdrawals will be unavailable for 24 hours after your mobile number has been updated.

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Mobile Number Update

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How can I verify my identity using my passport?

If you’re unable to complete Aadhaar verification through DigiLocker, you can verify your identity using your passport. To complete passport verification: Upload clear images of the front and back of your passport.Make sure all four corners of the passport are visible.Ensure your Passport Number, Na

Knowledge Base Article

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Passport Verification

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How do I create a Bank Transfer deposit request?

If you've made an INR deposit using Bank Transfer (IMPS, NEFT, or RTGS), you'll need to submit your transaction details so your deposit can be processed. On the CoinDCX App Open the CoinDCX App.Go to Portfolio.Tap Funds.Select INRTap Deposit INR.Enter the deposit amount.Select Bank Transfer as the p

Knowledge Base Article

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Deposit Requests

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Where can I track the ongoing Airdrop?

For now you can always track from Email communication and Push Notifications which we send, plus we also request you to kindly go through our blog for more details on announcements related to this. ​ You can refer to all the announcements here.

Knowledge Base Article

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Airdrop

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Will the system check my balance every time I place an order?

Yes. Every time you place an order in Futures, Global Futures, or Options: We check your Product Wallet balance. If sufficient funds are available, no transfer is initiated. If additional funds are required, the auto-transfer process is triggered based on your selected preference.

Knowledge Base Article

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Unified Wallet

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Why do I need to update my KYC information again?

CoinDCX requires all users to complete Identity Verification at regular intervals to enhance the security of their accounts and ensure compliance with regulatory requirements. Periodic verification, known as Re-KYC, is a mandatory process that requires users to update their KYC documentation at regu

Knowledge Base Article

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Re-KYC Verification

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Where can I learn more about Layouts?

For a detailed walkthrough of Layout features, saving layouts, managing layouts, and best practices, please refer to our blog Link: Blog Link

Knowledge Base Article

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Layout

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Are deposit and withdrawal fees changing too?

No, deposits and withdrawals to and from the Web3 section from CoinDCX Exchange are not impacted by this fee revision. Only the platform fee for Web3 transactions is changing.

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Web3 - Fee Update

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What are the roles and responsibilities of various regulators & authorities in the enforcement of PMLA?

Section 54 of the Prevention of Money Laundering Act, 2002 empowers and requires various regulators & authorities to assist in the enforcement of the Act.

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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Is this information mandatory?

Yes. Adding your income and occupation details is now required. Without this, your KYC will not be complete and you won’t be able to trade on CoinDCX.

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Income & Occupation Details

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Can I sign up without a PAN card Number?

A valid PAN card is mandatory to complete KYC verification and create a CoinDCX account in compliance with regulatory requirements.

Knowledge Base Article

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Sign Up: Creating Your CoinDCX Account

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24