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HS
Why should I trade on Margin?

There are 4 benefits of trading on Margin: ◆Hedging and better risk management ◆Low Transaction costs ◆Exposure: Traders can bet against an asset’s performance without owning it ◆Leverage: Traders can enter positions that are larger than their account balance

Knowledge Base Article

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Margin Trading

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Why should I use the CoinDCX Futures API?

The CoinDCX Futures API offers numerous advantages, including the power of India's largest crypto trading platform, extreme liquidity for fast trades, diverse market opportunities, competitive fees, high rate limits for uninterrupted trading, 24x7 trading flexibility, and dedicated key account manag

Knowledge Base Article

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Trading Related Queries

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What is a Long Position?

In this position, funds are bought by the trader and then sold at the Target Price. Traders open a long position in the hope that the price will go up in the future. Eg. If a trader, trading in the XRP/BTC pair, longs 1000 XRP at 2x leverage. If the BTC equivalent of 1000 XRP is 0.09 BTC (considerin

Knowledge Base Article

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Margin Trading

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Will I incur gas fees when adding and sending funds?

Yes, gas fees apply to all transactions on the blockchain.

Knowledge Base Article

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Transfer

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Why a different wallet is created for both Okto and web3?

The Okto wallet is a completely separate self-custody crypto wallet. The Web3 option on CoinDCX is an additional feature for CoinDCX users to trade directly on the blockchain and get access to the world of web3 (including trading on 50,000+ tokens and a lot more coming in the future). The CoinDCX We

Knowledge Base Article

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Getting Started

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What happens if my deposit doesn’t reflect in my CoinDCX account?

Make sure you have deposited to the right wallet address. First, check the transaction status on the blockchain explorer using the transaction hash (TXID). Ensure the network type matches (e.g., ERC20, BEP20). If the issue persists, contact CoinDCX Support with the TXID and other transaction details

Knowledge Base Article

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Custody FAQs

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What is the maximum leverage I can get on Margin?

Traders can trade with maximum leverage upto 5x

Knowledge Base Article

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Margin Trading

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Why is my transaction delayed, rejected, or not reflecting?

This may happen if: ​ Travel Rule details do not match or are missing Wrong network or unsupported token used KYC/Compliance checks are pending Blockchain congestion

Knowledge Base Article

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Crypto Deposit & Withdrawal (CDW) & Travel Rule

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Will I receive any updates on new products or services?

Yes, as a Prime User, you will receive early access to new products and services before they are available to the general public.

Knowledge Base Article

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CoinDCX prime

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What are the benefits of Futures trading?

Here are some of the benefits that you can enjoy with Futures trading on CoinDCX Pro App & Web: Up to 20x leverage for better upside opportunities Low fees (Maker 0.025%; Taker 0.075%) User-friendly and intuitive interface Perpetual contracts with no expiry

Knowledge Base Article

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Futures Trading

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How will I know if the balance is credited?

You can always check your wallet balance or the "others" tab of your trade report to see a credit entry of the transaction. Moreover, we will also share customized details of the conversion via email.

Knowledge Base Article

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Delisting

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What is money laundering?

The goal of a large number of criminal acts is to generate a profit for the individual or group that carries out the act. Money laundering is the processing of these criminal proceeds to disguise their illegal origin. This process is of critical importance, as it enables the criminal to enjoy these

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PMLA Rules from a Reporting Entity POV

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How do I deposit or withdraw crypto on CoinDCX?

Simply go to Wallet → Deposit/Withdraw → Select Crypto. Before confirming the transaction, you may need to enter remitter or beneficiary details to comply with the Travel Rule.

Knowledge Base Article

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Crypto Deposit & Withdrawal (CDW) & Travel Rule

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Is there any standard format required to be used by reporting entity for furnishing information to the Director, FIU-IND?

Yes. Every reporting entity is necessarily required to furnish information to Director, FIU-IND online in a standard format prescribed for the purpose. For this purpose, the reporting entity has to register itself with FIU-IND using the portal https://finnet.gov.in.

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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How are Okto Points calculated and when will they be credited?

Okto Points are calculated every week, with the earning period closing on Thursdays. This weekly cycle ensures that all your activities from the previous week contribute to your points balance. The more you interact and transact in Web3 mode, the more Okto Points you'll accumulate.

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Okto Points

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Are deposit and withdrawal fees changing too?

No, deposits and withdrawals to and from the Web3 section from CoinDCX Exchange are not impacted by this fee revision. Only the platform fee for Web3 transactions is changing.

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Web3 - Fee Update

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How many SIP instalments can I miss due to insufficient balance?

It’s a myth that you can’t miss your Systematic Investment Plan (SIP) payments. And that if you do, your account will get deactivated. That’s not true at CoinDCX. You can skip your SIP instalments for as long as you prefer. Your SIP will continue as normal and not get deactivated.

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Systematic Investment Plan (SIP)

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Is the Web3 fee deducted separately, or included in quoted prices?

The platform fee is calculated on each completed Web3 transaction and will be clearly displayed in your transaction summary. ​

Knowledge Base Article

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Web3 - Fee Update

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Is there any fee charged for transfer from spot wallet to futures wallet or vice versa?

There is no fee charged on transferring funds between Spot and Futures wallet.

Knowledge Base Article

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Futures Wallet

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Is it mandatory to implement a Client Due Diligence programme?

Yes. Every reporting entity is required to formulate and implement a client due diligence programme approved by the senior management.

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24