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What should I do if my account is flagged for compliance checks?

If your account or transaction is flagged for compliance: You will receive a notification explaining the reason. Follow the instructions and submit any required documents. If you need help or clarification, you can always contact CoinDCX Support for assistance. These checks are performed to ensure s

Knowledge Base Article

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Transaction Issues & Support

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What is the legal framework for exchanging information with foreign countries?

Section 56 of the Prevention of Money Laundering Act, 2002 provides for entering into agreements with foreign countries to enforce provision of PMLA, 2002 and for exchange of information.

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PMLA Rules from a Reporting Entity POV

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Will the fee change affect my current trades?

The revised 1.5% fee will apply to all Web3 transactions initiated on or after October 1, 2025. Transactions before this date will follow the old rate of 0.85%.

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Web3 - Fee Update

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Can I use my old password again?

We recommend choosing a new, unique password each time you update it. Using a strong, unique password helps keep your CoinDCX account secure.

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Password Management

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What information will I need during Re-KYC?

1. No Changes in Existing KYC Details: If there are no changes in your current KYC details, you can complete the process by self-declaring through the CoinDCX mobile application. This method allows for an immediate update without any waiting time, ensuring a hassle-free process. ​ 2. Changes in KYC

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Re-KYC Verification

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How long does the Re-KYC Process take?

For the Re-KYC process: ​ 1. No Changes in Existing KYC Details: If there are no changes in your current KYC details, you can complete the process by self-declaring through the CoinDCX mobile application. This method allows for an immediate update without any waiting time, ensuring a hassle-free pro

Knowledge Base Article

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Re-KYC Verification

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Who can nominate?

We'd like to inform you that the nomination process is exclusively available for individuals holding the beneficiary account. In simpler terms, only you, as the account holder, have the privilege to make nominations.

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Nomination

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Why do all four corners of my passport need to be visible?

All four corners need to be visible so that the passport can be properly captured and the required information can be clearly reviewed during verification.

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Passport Verification

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Can I use a different bank account than the one currently active on my UPI app?

Yes. When you are redirected to the UPI app (e.g., GPay or PhonePe) to pay the ₹1, you can select a different bank account linked within that UPI app before making the payment. We will verify whichever account you use to pay the ₹1.

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Verify Bank Account Using UPI

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What is the difference between Normal Swap and Quick Trade?

Quick Trade: Faster execution on the blockchain Lower chances of slippage Supports trading only with the native token of the network ​ Normal Swap: Allows trading with multiple tokens or INR Execution may take slightly longer compared to Quick Trade

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Quick Trade

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Why should I enable Two-Factor Authentication (2FA)?

Two-Factor Authentication (2FA) adds an extra layer of security to your CoinDCX account by requiring a second verification step when you log in or perform certain account activities. ​ We strongly recommend enabling 2FA and keeping it active at all times to help protect your account from unauthorize

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Account Safety

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Which wallet is used for Spot Trading?

The wallet used depends on the trading pair INR Pairs: Your INR Wallet is used to place orders & Crypto-to-Crypto (C2C) Pairs: The respective cryptocurrency available in your Spot Wallet is used. Ensure you have sufficient wallet balance before placing an order.

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Spot Trading

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Why am I unable to add the CoinDCX bank account as a beneficiary?

If you're unable to add the CoinDCX bank account as a beneficiary, it could be due to one of the following reasons: The account number or IFSC code has been entered incorrectly.The beneficiary name doesn't match the name displayed in your CoinDCX account.Your bank is displaying a temporary validatio

Knowledge Base Article

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Adding Beneficiary

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Which bank account should I use for INR deposits?

Always use the registered bank account linked to your CoinDCX account through KYC when making INR deposits. ​ Do not use: Another person's bank accountAny wallet or pooling account Using any other bank account, wallet, or pooling account will result in the deposit being rejected. If you've already m

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Deposits from Wallets / Pooling Accounts

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What happens if my Quick Trade order fails?

In some cases, orders may fail due to blockchain-related issues. If this happens, your funds will be automatically refunded to your wallet within 2 hours. If the refund is not reflected even after this time, you can contact our Support Team for assistance.

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Quick Trade

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What is a Banking Company?

Banking company under PMLA means a banking company or a cooperative bank to which the Banking Regulation Act, 1949 1949 (10 of 1949) applies and includes any bank or banking institution referred to in section 51 of that Act.

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PMLA Rules from a Reporting Entity POV

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Are Options and Global Futures included?

No, Options and Global Futures trading volume is not included in the VIP Level calculation. Currently, only Spot and standard Futures trading (INR & USDT) are considered.

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VIP Levels

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How can a Sub-Account access their Profile?

Log in to the CoinDCX website: https://account.coindcx.com/login​ Click the Profile icon in the top-right corner.Select Profile under the Account section.​ Note: 2FA is mandatory to access Profile. ​ If 2FA is not enabled, the user will see: “You must enable two-factor authentication to perform this

Knowledge Base Article

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Sub-Account Profile & Security

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When will Quick Trade be available for all tokens?

We are actively working on expanding Quick Trade support. At present, it is enabled for a limited set of tokens. Based on performance and user feedback, we will gradually enable Quick Trade for more tokens and blockchain networks in future updates.

Knowledge Base Article

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Quick Trade

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What is the difference between Total P&L and Today's P&L?

Total P&L shows the overall profit or loss on your current cryptocurrency holdings and Today's P&L shows the change in the value of your current holdings over the last 24 hours. Both values are indicative and may change based on market movements until you sell your assets.

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Portfolio Value

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24