Skip to main content
Help & Support

Can't find what you're looking for?

Ask a question

Search Results (748)

Relevance
Selected Relevance
HS
What is Current Buying price?

It is the current market buying price of the coin. Kindly note the current buying price may vary at the time of actual buying as per the constantly changing market value.

Knowledge Base Article

 • 

Portfolio Value

C
Can I get more information on the Okto token? When would the Airdrop happen for the Okto token?

The Airdrop date for the Okto token is still being finalized by the team. We will update you once we have more details.

Knowledge Base Article

 • 

Getting Started

C
I paid $X for a token, but the tokens I received are worth less than $X. Can I get a refund?

We understand that token prices can fluctuate. Before you complete your purchase, we provide an estimate of the number & value of tokens you'll receive and give a warning about potential value changes due to market fluctuations. Because token values can change rapidly, we are unable to offer refunds

Knowledge Base Article

 • 

Trade

C
Can my balance be spread across multiple chains? How does it happen?

Yes, your balance can be spread across multiple chains. For example, you started with USDT just on the Polygon chain but after a few transactions, it is possible that your USDT balance is spread across Polygon and BSC chains. ​ This is a very common phenomenon in the Web 3 ecosystem. You still are i

Knowledge Base Article

 • 

Trade

C
Will there be earning opportunities on the CoinDCX Web 3 like on Okto?

Yes, in the future, that will be possible.

Knowledge Base Article

 • 

Getting Started

HS
What are the contract specifications?

Contract specifications for each Crypto Futures are mentioned on their contract’s page. Please visit this page for more details.

Knowledge Base Article

 • 

Futures Trading

HS
How does CoinDCX determine the price of a Perpetual or Futures contract?

All the contracts are marked according to the Last Price* Marking Method. This price determines your Unrealised P&L. Realized P&L will be determined according to your entry price and your exit or Settlement Price and any fees incurred. *Glossary Last Price: It is the price at which the last trade ha

Knowledge Base Article

 • 

Futures Trading

HS
How can I avoid liquidation?

Liquidation is done to ensure that the leverage taken by the trader in the derivatives market doesn’t affect the market in case of a major move in the opposite direction of the trade. When using leverage, there are a handful of options available to mitigate the chances of being liquidated. One of th

Knowledge Base Article

 • 

Futures Trading

C
Does this change affect other payment options too?

No. All other payment options will continue to operate normally.

Knowledge Base Article

 • 

Quick Bank Transfer

HS
What happens if the amount transferred is different from the amount I have selected in the CoinDCX app for fund transfer?

In such a case, we will credit the exact amount that we have received from your bank account.

Knowledge Base Article

 • 

Quick Bank Transfer

HS
Why should I Setup a PIN?

A PIN adds an extra layer of security to your account. Even if someone gains access to your phone, they won't be able to open the CoinDCX app without your unique 6-digit PIN. This ensures only you can access your account.

Knowledge Base Article

 • 

PIN

C
Are points credited instantly?

The Okto Points will be added to your CoinDCX Web3 points section on a weekly basis. Points will be processed and added to your account every Friday at 7:30 PM IST.

Knowledge Base Article

 • 

Okto Points

HS
Is Earn available on all the virtual digital assets/ tokens listed on CoinDCX platform(s)?

Just a quick heads up – you can only earn rewards for the virtual digital assets or tokens that are listed under the 'Earn' tab on the CoinDCX website and/or mobile apps.

Knowledge Base Article

 • 

Simple Earn

C
What should I do if my account is flagged for compliance checks?

You’ll receive a notification explaining why your account or transaction is flagged. Follow the instructions to provide any additional documentation required. Contact support if you need help with the process.

Knowledge Base Article

 • 

Custody FAQs

HS
When can I exit my Earn?

You can exit it any time and the tokens will be released from Earn. However, if they are exited before the minimum tenure and/or agreed tenure, no returns accrue to the user.

Knowledge Base Article

 • 

Simple Earn

HS
What if I exhaust all of my Backup Codes?

If you've used up all your backup codes, no worries! Simply click on the ‘Reset’ icon on your backup codes details page to generate new ones. If you find yourself logged out and can't get back in, we're here to help! Reach out to our Support team by raising a chat and they'll assist you in getting b

Knowledge Base Article

 • 

Backup Codes

HS
Who is a Authorized signatory ?

An authorized signatory is a person allowed to act on behalf of your business, and their name is stated in your official business/company records.

Knowledge Base Article

 • 

Enterprise Onboarding

HS
Futures Trading Glossary

This section aims to provide a glossary to explain all the commonly used terms in Futures trading. Basis: The differential between the current price of the cryptocurrency and its nearby futures price. Base currency/Settlement currency: This is the currency in which the P&L of a Futures position is c

Knowledge Base Article

 • 

Futures Trading

HS
How do you protect my wallet?

CoinDCX stores all locked cryptos in highly secure cold and multi-signature wallets. For more information, please visit https://coindcx.com/security.

Knowledge Base Article

 • 

Futures Trading

HS
Is TDS applicable if I transact less than ₹10,000 in a financial year?

According to Income Tax rules, if your total transactions (both buying and selling) on all exchanges amount to less than ₹10,000, TDS (Tax Deducted at Source) might not apply. However, it's essential to understand that these limits apply to all your trades across different exchanges. Starting from J

Knowledge Base Article

 • 

TDS for CoinDCX Pro Users

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

© All rights reserved by Primestack Pte. Ltd.

users-badge assets-badge volume-badge funding-badge aml-badge

DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24