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Can I use both Biometric Login and a Login PIN?

Yes. Biometric Login is an additional convenience feature. If biometric authentication isn't available or doesn't work, you can still use your Login PIN or password to log in.

Knowledge Base Article

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Biometric Login

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Why do I need to update my KYC information again?

CoinDCX requires all users to complete Identity Verification at regular intervals to enhance the security of their accounts and ensure compliance with regulatory requirements. Periodic verification, known as Re-KYC, is a mandatory process that requires users to update their KYC documentation at regu

Knowledge Base Article

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Re-KYC Verification

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Can I monitor the status of my deposit or withdrawal?

Yes. You can track the real-time status of all your crypto transactions in the Crypto Transactions section of the app. This includes pending, completed, and failed transactions.

Knowledge Base Article

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Transaction Issues & Support

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How can I view my Verified Devices?

You can view all devices linked to your CoinDCX account from the app. Follow these steps: ​ Log in to the CoinDCX app.Tap the Profile icon.Go to Security Settings.Select Verified Devices. You'll see a list of devices that have been verified to access your account.

Knowledge Base Article

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Verified Devices

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What platform fee does CoinDCX charge for Web3 trades?

CoinDCX charges a 1.5% platform fee on Web3 Buy and Sell transactions. This fee helps us maintain and continuously improve the Web3 trading experience.

Knowledge Base Article

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Crypto to Crypto Swap

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Why are my INR withdrawals/payouts to Paytm bank accounts failing?

According to the recent RBI notification, as of March 15, 2024, users are restricted from adding funds to their Paytm bank accounts. However, funds already present in your Paytm Payments Bank Limited (PPBL) account can still be utilized.

Knowledge Base Article

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Paytm Bank Account

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How can a Sub-Account access the Webhook Dashboard?

A Sub-Account can access the Webhook Dashboard from the website. ​ (Log in to the website: https://coindcx.com/, click on the profile icon in the top right corner, Tap Profile and then Webhook Dashboard) ​ Note: 2FA is mandatory to access the Webhook Dashboard. ​ Webhook keys can be created and mana

Knowledge Base Article

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Permissions & Access

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The bank account provided by CoinDCX for INR deposits is under maintenance. How to deposit?

If the bank account provided by CoinDCX for INR deposits or your selected payment method is temporarily under maintenance, you may not be able to use that option until the maintenance activity is completed. To ensure a smooth deposit experience, CoinDCX strives to provide alternate bank accounts and

Knowledge Base Article

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Unable to Deposit INR?

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How do I transfer tokens from CoinDCX to CoinDCX Web3?

You can transfer supported tokens from your CoinDCX account to your CoinDCX Web3 Wallet by following these steps: Log in to the CoinDCX App. Switch to Web3 Mode. Go to Wallet. Tap Add Funds. Select the token you want to transfer. Verify that you've selected the correct blockchain network. Enter the

Knowledge Base Article

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Transfer

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Where will I see my funds after they are unlocked?

Once the balance is unlocked, it will appear in your CoinDCX wallet under the respective asset. From there, you will be able to manage the funds normally.

Knowledge Base Article

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Latest Updates on Advanced Earn

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Who is beneficial owner?

A beneficial owner would include any individual who ​ (1) exercises substantial control over a company, or ​ (2) owns or controls at least 10 percent of the ownership interests of a company or owns or controls at least 15 percent of the ownership interests of a firm.

Knowledge Base Article

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Enterprise Onboarding

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Can I add a joint bank account?

Yes. Joint bank accounts are supported. Your bank account will be verified if the name returned during bank verification matches your verified KYC details. If the verified account holder's name doesn't match your KYC, the verification will fail.

Knowledge Base Article

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Verify Bank Account Using Bank Details

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What is Biometric Login?

Biometric Login lets you securely access your CoinDCX app using your device's fingerprint or Face ID instead of entering your Login PIN each time. It's a convenient way to sign in while keeping your account secure.

Knowledge Base Article

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Biometric Login

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Why does my average buying price change?

Token prices are calculated in USDT but displayed in INR within the app. As the INR-USDT exchange rate changes, your displayed average buying price may also change. This does not affect the actual number of tokens you own or indicate a gain or loss.

Knowledge Base Article

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Crypto to Crypto Swap

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Can I re-enable my account after disabling it?

Yes. You can re-enable your account at any time by logging in to the CoinDCX App and completing the required verification process. Depending on your account, this may include: Email OTP verificationMobile OTP verificationKYC revalidation (if applicable) Once the verification is successful, you'll re

Knowledge Base Article

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Disable Account

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Why can't I see my wallet address in the app?

If Crypto Deposits (CD) are disabled on your account, your wallet address will not be visible in the app. This means you will not be able to view, generate, or use any deposit address for future transactions.

Knowledge Base Article

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Crypto Access & Eligibility

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Can a Sub-Account perform INR deposits or withdrawals?

No. Only the master account can perform INR deposits and withdrawals. You can only transfer INR from the Master Account to a Sub-Account. ​ To transfer INR: ​ Log in to the Master Account on the website.Go to Profile → Sub-Account → Funds.Click Transfer In.Select INR from the dropdown.Enter the amou

Knowledge Base Article

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Permissions & Access

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I denied the location permission. What should I do?

If you accidentally denied location access: Enable location permission for the CoinDCX app or website from your device or browser settings.Return to the KYC flow.Retry the selfie verification.Once location permission is enabled, you can continue with the verification process.

Knowledge Base Article

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KYC Verification

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Can I create a CoinDCX Web3 wallet without a Google account?

No. A Google account is currently required to create a CoinDCX Web3 wallet. If you don't already have one, you'll need to create a Google account before activating your Web3 wallet.

Knowledge Base Article

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Introduction to Web 3

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Why should I add a nominee?

Adding a nominee helps facilitate the asset transmission process by identifying the person you've nominated to receive your assets. This can help make the claim process smoother, subject to applicable laws and verification requirements.

Knowledge Base Article

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Nomination

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24