Can't find what you're looking for?

Ask a question

Search Results (830)

Relevance
Selected Relevance
C
How often do I need to undergo Re-KYC?

The frequency can vary, but conducting Re-KYC annually is mandatory. However, certain events or regulatory changes can also trigger this process.

Knowledge Base Article

 • 

Re-KYC Verification

C
How do I become a Prime User?

Membership is by invitation only for High Net Worth Individuals (HNIs) with an investment capacity of ₹50 lakhs or more, and customers with an existing minimum portfolio on CoinDCX. If you meet the criteria, the Prime team will reach out to you via email, WhatsApp, or call.

Knowledge Base Article

 • 

CoinDCX prime

C
How do I get support as a Prime user?

Prime users have access to: ​ 1.Dedicated Prime Chat Support: Real-time assistance via chat. 2.Prime Email Support: Specialized support through email.

Knowledge Base Article

 • 

CoinDCX prime

C
What is the expected response time for my queries?

Our dedicated support team aims to resolve queries as quickly as possible. Typically, you can expect a resolution within the agreed timeline aligned with our stakeholders.

Knowledge Base Article

 • 

CoinDCX prime

C
What does it mean to have early access to new products?

Prime users are given the opportunity to access and invest in new products before they are made available to the general public.

Knowledge Base Article

 • 

CoinDCX prime

C
What should I do if I encounter issues while using the feature?

If you face any issues, please reach out to our support team for assistance.

Knowledge Base Article

 • 

TP/SL Feature

C
Does the TPSL set from the order form apply to the entire position or just the order quantity?

The TPSL values you set from the order form apply to the entire position, not just the quantity of the current order. This means that any active Take Profit or Stop Loss will affect your overall position once the order is filled.

Knowledge Base Article

 • 

TP/SL Feature

C
When can I set a new TP/SL?

You can add a new TP/SL in the following cases: While placing a new order (if it is not a reduce-only order) When adding to your active position When reversing your position In these cases, the new TP/SL will apply automatically once the order executes.

Knowledge Base Article

 • 

TP/SL (Take Profit & Stop Loss) Updates

C
Can I edit an active TP/SL order?

You don’t need to cancel the existing TP/SL to edit it. You can directly update the Trigger Price or ROE% from the TP/SL screen. If the new values are valid, your TP/SL will be updated automatically.

Knowledge Base Article

 • 

TP/SL (Take Profit & Stop Loss) Updates

C
What if I change my mind about my TP/SL settings?

You can easily edit your TPSL settings directly from the order form or your active position card. If you want to update your values, just select the Edit option.

Knowledge Base Article

 • 

TP/SL Feature

C
Can I set TP/SL values on the order form for all types of orders?

Currently, you can set TPSL values for the market and limit orders.

Knowledge Base Article

 • 

TP/SL Feature

C
What documents are required and why are compliance checks performed?

You may be asked for additional details such as: ​ Wallet type (self-custody or exchange) VASP (Virtual Asset Service Provider) name Identity of sender/receiver Proof of wallet ownership ​ These details help us comply with the global FATF Travel Rule.

Knowledge Base Article

 • 

Crypto Deposit & Withdrawal (CDW) & Travel Rule

C
Are the Max position sizes different from USDT-M Futures?

Yes, INR-M Futures offer smaller position sizes compared to USDT-M Futures.

Knowledge Base Article

 • 

INR Margin Futures

HS
What are the penalties for violating PMLA?

Violation of PMLA can result in severe penalties, including imprisonment for a term which shall not be less than three years but which may extend to seven years and shall also be liable to fine.

Knowledge Base Article

 • 

PMLA Rules from a User POV

C
How long does the Re-KYC Process take?

For the Re-KYC process: ​ 1. No Changes in Existing KYC Details: If there are no changes in your current KYC details, you can complete the process by self-declaring through the CoinDCX mobile application. This method allows for an immediate update without any waiting time, ensuring a hassle-free pro

Knowledge Base Article

 • 

Re-KYC Verification

C
Why do I need to link my Google account?

Linking your Web 3 to your Google account provides a secure way to manage your funds. It's important to ensure continuous access to your Google account to avoid any risk of losing your funds.

Knowledge Base Article

 • 

Getting Started

C
What is gas/network fees?

Gas fees represent the charges imposed by the blockchain for ensuring its security.

Knowledge Base Article

 • 

Trade

C
How are Okto Points calculated and when will they be credited?

Okto Points are calculated every week, with the earning period closing on Thursdays. This weekly cycle ensures that all your activities from the previous week contribute to your points balance. The more you interact and transact in Web3 mode, the more Okto Points you'll accumulate.

Knowledge Base Article

 • 

Okto Points

HS
How can I update deposit details (Transaction amount / UTR / Reference ID)?

Please follow the steps below to update deposit details (Transaction amount/UTR/Reference ID) Login to your CoinDCX app and click on the ‘Profile icon’. Click on 'Available to Invest'. Select the deposit request which needs to be edited. Edit the deposit details as required and click 'Update'. You’r

Knowledge Base Article

 • 

INR Deposits

HS
Is KYC mandatory starting July 01, 2022?

Starting from July 1, 2022, completing your KYC (Know Your Customer) process is essential for all CoinDCX users to engage in transactions such as buying or selling. We strongly advise completing your KYC promptly to avoid any potential delays in your transactions.

Knowledge Base Article

 • 

TDS for CoinDCX App Users

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

© All rights reserved by Primestack Pte. Ltd.

users-badge assets-badge volume-badge funding-badge aml-badge

DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24