Can't find what you're looking for?

Ask a question

Search Results (1.2K)

Relevance
Selected Relevance
C
Which wallet is used for Spot Trading?

The wallet used depends on the trading pair INR Pairs: Your INR Wallet is used to place orders & Crypto-to-Crypto (C2C) Pairs: The respective cryptocurrency available in your Spot Wallet is used. Ensure you have sufficient wallet balance before placing an order.

Knowledge Base Article

 • 

Spot Trading

C
Why am I unable to add the CoinDCX bank account as a beneficiary?

If you're unable to add the CoinDCX bank account as a beneficiary, it could be due to one of the following reasons: The account number or IFSC code has been entered incorrectly.The beneficiary name doesn't match the name displayed in your CoinDCX account.Your bank is displaying a temporary validatio

Knowledge Base Article

 • 

Adding Beneficiary

C
Which bank account should I use for INR deposits?

Always use the registered bank account linked to your CoinDCX account through KYC when making INR deposits. ​ Do not use: Another person's bank accountAny wallet or pooling account Using any other bank account, wallet, or pooling account will result in the deposit being rejected. If you've already m

Knowledge Base Article

 • 

Deposits from Wallets / Pooling Accounts

C
What happens if my Quick Trade order fails?

In some cases, orders may fail due to blockchain-related issues. If this happens, your funds will be automatically refunded to your wallet within 2 hours. If the refund is not reflected even after this time, you can contact our Support Team for assistance.

Knowledge Base Article

 • 

Quick Trade

C
What is a Banking Company?

Banking company under PMLA means a banking company or a cooperative bank to which the Banking Regulation Act, 1949 1949 (10 of 1949) applies and includes any bank or banking institution referred to in section 51 of that Act.

Knowledge Base Article

 • 

PMLA Rules from a Reporting Entity POV

C
Are Options and Global Futures included?

No, Options and Global Futures trading volume is not included in the VIP Level calculation. Currently, only Spot and standard Futures trading (INR & USDT) are considered.

Knowledge Base Article

 • 

VIP Levels

C
How can a Sub-Account access their Profile?

Log in to the CoinDCX website: https://account.coindcx.com/login​ Click the Profile icon in the top-right corner.Select Profile under the Account section.​ Note: 2FA is mandatory to access Profile. ​ If 2FA is not enabled, the user will see: “You must enable two-factor authentication to perform this

Knowledge Base Article

 • 

Sub-Account Profile & Security

C
When will Quick Trade be available for all tokens?

We are actively working on expanding Quick Trade support. At present, it is enabled for a limited set of tokens. Based on performance and user feedback, we will gradually enable Quick Trade for more tokens and blockchain networks in future updates.

Knowledge Base Article

 • 

Quick Trade

C
What is the difference between Total P&L and Today's P&L?

Total P&L shows the overall profit or loss on your current cryptocurrency holdings and Today's P&L shows the change in the value of your current holdings over the last 24 hours. Both values are indicative and may change based on market movements until you sell your assets.

Knowledge Base Article

 • 

Portfolio Value

C
I'm getting an "Unable to Add Payee" error. What should I do?

If you're receiving an "Unable to Add Payee" error: Ensure you've entered the Account Number, IFSC Code, and Beneficiary Name exactly as displayed in your CoinDCX account.Copy and paste the beneficiary details instead of entering them manually to avoid typing errors.Try adding the beneficiary throug

Knowledge Base Article

 • 

Adding Beneficiary

C
What if the amount matches in my TDS Certificate but not on the Income Tax Portal?

If the TDS amount matches in your Trade Report and TDS Certificate but differs from what you see on the Income Tax Portal, there is generally no impact on your ability to claim the TDS. This is because the Income Tax Portal may display the cumulative TDS credited against your PAN for the financial y

Knowledge Base Article

 • 

Tax Deducted at Source (TDS)

C
What happens if my Crypto Withdrawal access request is rejected?

Your request may be rejected if it does not meet the current eligibility criteria defined by our Crypto Withdrawal Risk Underwriting model. These checks are designed to safeguard user funds and maintain a secure platform. We understand this can be disappointing. While we cannot confirm when you may

Knowledge Base Article

 • 

Crypto Access & Eligibility

C
The bank account provided by CoinDCX for INR deposits is under maintenance. How to deposit?

If the bank account provided by CoinDCX for INR deposits or your selected payment method is temporarily under maintenance, you may not be able to use that option until the maintenance activity is completed. To ensure a smooth deposit experience, CoinDCX strives to provide alternate bank accounts and

Knowledge Base Article

 • 

Unable to Deposit INR?

C
How does Unified Buying Power work while placing an order?

When you place an order in Futures, Global Futures, or Options: We first check the available balance in your Product Wallet. If your Product Wallet has sufficient funds, your order is placed normally and no transfer is initiated. If your Product Wallet does not have sufficient funds, the required am

Knowledge Base Article

 • 

Unified Wallet

C
Who handles grievances at CoinDCX?

Grievances at CoinDCX are managed by our dedicated Grievance Specialists under the supervision of our Grievance Officer, Mr. M. Jain.

Knowledge Base Article

 • 

Grievance

C
What is an auto-scale on a chart?

Auto scale adjusts the chart view automatically to fit all visible price movements. It helps keep everything in view, even when you zoom in or out. ​ ​

Knowledge Base Article

 • 

Charts & Indicators

C
What are the obligations for maintenance of records under PMLA?

In terms of section 12 of the Prevention of Money Laundering Act, 2002, every reporting entity shall maintain a record of all transactions, including the information furnished to FIU-IND, in such a manner as to enable it to reconstruct individual transactions. The Reporting Entities shall also maint

Knowledge Base Article

 • 

PMLA Rules from a Reporting Entity POV

C
What are the changes we have done from a performance perspective in the last 9 M for Web3?

Past Features - INR buy feature Security enhancements Increased token listings and New categories for token discovery Reduced order rejections Reduced slippage Upcoming features - Automated Listing & Delisting: Expanding the token universe by automatically listing and delisting tokens, giving users

Knowledge Base Article

 • 

Web3 - Fee Update

C
Do I need to upload a selfie for Re-KYC?

If there are no changes to your KYC details, a selfie is generally not required. If you're updating your KYC information, you'll be asked to upload a selfie for identity verification.

Knowledge Base Article

 • 

Re-KYC Verification

C
My CoinDCX mobile number is different from my DigiLocker mobile number. Can I still complete Aadhaar verification?

Yes. If your CoinDCX and DigiLocker mobile numbers are different, you can use the Aadhaar Number + DigiLocker PIN option to access your DigiLocker account and complete verification.

Knowledge Base Article

 • 

DigiLocker – Aadhaar & PIN Verification

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

© All rights reserved by Primestack Pte. Ltd.

users-badge assets-badge volume-badge funding-badge aml-badge

DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24