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Why does my chart open in a different pair when I load a layout?

Layouts remember the pair and timeframe that were selected while saving. So when you load a layout, it automatically opens that specific pair along with the saved setup.

Knowledge Base Article

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Layout

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How many templates can I mark as my favorite?

You can mark multiple templates as favorites. This allows you to quickly access and switch between them whenever needed.

Knowledge Base Article

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Indicator Template

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Do indicator templates affect my saved layouts?

Yes, Indicator Templates can affect your saved layouts depending on your Auto Save settings. If Auto Save is enabled in the Chart Settings, any changes made after applying an Indicator Template will be automatically saved to the existing layout. As a result, the updated indicators may become part of

Knowledge Base Article

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Indicator Template

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Are charges applied on every installment?

Yes, charges are applied on each SIP installment. Every time an installment is executed, the standard fee and applicable GST are deducted as per the defined charges before the investment is processed.

Knowledge Base Article

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Systematic Investment Plan (SIP)

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Can a Sub-Account access the master account's funds?

Sub-Accounts trade using the master account's funds. However, the master account retains control over fund management and asset transfers.

Knowledge Base Article

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Permissions & Access

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Is my data safe?

Yes. Your information is secure and used only for regulatory compliance purposes, in line with data protection standards.

Knowledge Base Article

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Verify Bank Account Using Bank Details

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Is there a limit to how many Drawing Templates I can save?

Yes, there is a limit to the number of Drawing Templates that can be saved on the platform. Once the maximum limit is reached, you may need to delete an existing template before creating a new one.To keep your templates organized, we recommend periodically reviewing and removing templates that are n

Knowledge Base Article

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Drawing Template

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My fingerprint or Face ID isn't working. What should I do?

If biometric authentication fails: Try scanning your fingerprint or face again.Make sure your fingerprint sensor or camera is clean.Check that your fingerprint or Face ID is working for other apps on your device.If needed, use your Login PIN or password to access your account

Knowledge Base Article

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Biometric Login

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What is Biometric Login?

Biometric Login lets you securely access your CoinDCX app using your device's fingerprint or Face ID instead of entering your Login PIN each time. It's a convenient way to sign in while keeping your account secure.

Knowledge Base Article

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Biometric Login

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How can I check the current conversion rate?

You can check the current conversion rate directly within the app. Go to Options → Click on the three dots → Select “Conversion Rate” to view the latest applicable rate.

Knowledge Base Article

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USDT<>INR Conversion Rate

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Why was TDS deducted even though I incurred a loss?

TDS is deducted on eligible sell transactions and is not dependent on whether the trade resulted in a profit or loss.

Knowledge Base Article

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Tax Deducted at Source (TDS)

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Is TDS applicable on Crypto Deposits and Withdrawals?

No. TDS is not charged on Crypto Deposits & Crypto Withdrawals

Knowledge Base Article

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Tax Deducted at Source (TDS)

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Why is there a difference between my trigger price and execution price?

TP/SL orders are triggered using Mark Price, which is the fair price of the contract whereas execution happens at the best available market price.

Knowledge Base Article

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Options - TP/SL

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How do I block a Verified Device?

If you no longer use a device or don't recognize it, you can block it. Follow these steps: ​ Open the CoinDCX app.Go to Profile > Security Settings.Tap Verified Devices.Select the device you want to block.Tap Block Device.Confirm your action. The selected device will no longer be able to access your

Knowledge Base Article

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Verified Devices

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Is the TDS rate fixed?

For most users, the standard TDS rate is 1%. However, higher TDS rates may apply in certain cases as per government regulations. Please refer to the section "Why is my TDS rate higher than 1%?" below.

Knowledge Base Article

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Tax Deducted at Source (TDS)

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How often is the conversion price revised?

The revision of the conversion rate depends on multiple broader factors, including USD–INR valuation and market liquidity conditions. Based on these factors, the conversion rate may be updated from time to time. The revision is not fixed to a specific frequency and can happen whenever required.

Knowledge Base Article

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USDT<>INR Conversion Rate

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Will I receive reminders to maintain balance?

Yes, you will receive in-app nudges across the Homepage, Invest, and Portfolio sections, along with alerts when your SIP is due in 1 day or 7 days, and a popup reminder if your wallet balance is insufficient for SIPs due within the 24 hours. Additionally, the Funds Planner widget in your Portfolio p

Knowledge Base Article

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Systematic Investment Plan (SIP)

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Can I customize the slippage percentage in Quick Trade?

Yes. You can customize the slippage percentage while placing an order in Web3, both for Quick Trade and Normal Swap. This allows you to control how much price movement you are willing to accept during execution.

Knowledge Base Article

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Quick Trade

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What should my new password look like?

To keep your account secure, your password must: Be at least 8 characters long.Include 1 uppercase letter (A–Z).Include 1 lowercase letter (a–z).Include 1 number (0–9).​ Tip: Choose a password that's unique to your CoinDCX account and avoid using personal information like your name or date of birth.

Knowledge Base Article

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Password Management

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Can I use my Login PIN instead of my password?

Your Login PIN is designed for quicker access to the CoinDCX app after it has been set up. For certain actions, such as logging in on a new device or making security-related changes, you may still be asked to enter your password, OTP, or complete 2FA verification.

Knowledge Base Article

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Login PIN

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24