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How can a Sub-Account manage their Security settings?

Log in to the CoinDCX website: https://account.coindcx.com/login​ Click the Profile icon in the top-right corner.Select Security.​ The following settings can be changed, updated, or managed: Google AuthenticatorPasswordVerified DevicesBackup Codes

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Sub-Account Profile & Security

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How is my wallet and key secured?

Your wallet is secured through encryption and other security measures. CoinDCX keeps your private key in an encrypted format, meaning it’s safe and not accessible to anyone, including themselves.

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WEB 3 Custody

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Who owns the private key to my Web3 wallet? Can I access it?

You do not have direct access to your private key. CoinDCX securely stores it in an encrypted format, so only they have custody of it, ensuring it remains safe.

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WEB 3 Custody

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Is 2-Factor Authentication (2FA) required for Sub-Accounts?

Yes. 2-Factor Authentication (2FA) is mandatory for all Sub-Accounts to enhance account security and help prevent unauthorized access.

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Sub-Account Profile & Security

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What is Web 3?

Welcome to the world of Web 3! ​ Web 3 is a term used for the world of blockchain. In this CoinDCX Web 3, all your transactions are done directly on the blockchain. This means that you as the customer control your digital assets/crypto. ​

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Getting Started

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What should I do if I forget my CoinDCX/Web 3 password?

If you forget your CoinDCX/Web 3 password, you can recover your account by following the recovery process. Just keep in mind that to regain access to your Web 3 account, you'll also require access to your Google account.

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Getting Started

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Will CoinDCX Web 3 be accessible through web/desktop mode?

No, CoinDCX Web 3 is exclusively available through the app.

Knowledge Base Article

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Getting Started

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How can I create a CoinDCX Web 3 account if I don't have a Google account?

CoinDCX Web 3 account creation currently requires a Google account. If you don't have one, you can easily sign up for a Google account to proceed with creating your CoinDCX Web 3 account.

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Getting Started

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Can I see my wallet address on the blockchain?

Yes, you can view your wallet address on the blockchain. It’s publicly accessible.

Knowledge Base Article

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WEB 3 Custody

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How can a Sub-Account access the API Dashboard?

A Sub-Account can access the API Dashboard from the website. (Log in to the website: https://coindcx.com/, click on the profile icon in the top right corner, Tap Profile, and then API Dashboard) Note: 2FA is mandatory to access the API Dashboard. API keys can be created and managed from the API Dash

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Permissions & Access

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Can a Sub-Account access the master account's funds?

Sub-Accounts trade using the master account's funds. However, the master account retains control over fund management and asset transfers.

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Permissions & Access

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How to transfer INR from a Sub-Account to the Master Account?

Log in to the Master Account on the website.Go to Profile.Select Sub-Account.Go to Funds.Click Transfer Out.Select INR from the dropdown.Enter the amount you wish to transfer in the Quantity field.Click Transfer.Enter the required OTP/2FA to complete the transfer. The transfer is free of charge and

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Permissions & Access

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Can I transfer crypto directly to that address on-chain? Will it show up in my Web3 wallet portfolio?

Web3 Wallet does not allow deposits from external sources. If you send crypto to your Web3 wallet address, it won’t show up in your portfolio.

Knowledge Base Article

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WEB 3 Custody

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Can I use my previously saved wallet address to make deposits?

No. Please do not send funds to any previously saved wallet addresses. Since crypto deposits are disabled, deposits sent to old addresses will not be credited to your account.

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Crypto Access & Eligibility

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Can I transfer tokens bought in Web 3 back to CoinDCX?

Certain tokens might not support direct transfer. Try swapping the token for one that's available (like USDT) and then transferring it back to CoinDCX.

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Transfer

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Can we add any token from CoinDCX to CoinDCX Web 3 and vice versa?

You have the flexibility to transfer tokens from a curated selection. This initial list comprises USDT, USDC, and several native tokens, with plans to expand it soon.

Knowledge Base Article

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Transfer

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Can I still trade or use INR deposits and withdrawals?

Yes. Even if your CDW access is restricted, you can still Deposit & Withdraw INR & Continue trading on the platform. Your trading and INR transactions remain fully functional.

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Crypto Access & Eligibility

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What happens if I send funds to an old or expired wallet address?

If you send funds to an expired deposit address, please note: The funds may not be credited automatically to your account. Refunds can be processed once the CoinDCX Support team verifies your transaction and confirms the issue. The refund timeline may vary depending on blockchain and verification ch

Knowledge Base Article

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Transaction Issues & Support

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What should I do if my withdrawal gets delayed?

If your withdrawal is taking longer than expected, please follow these steps: Check compliance status to see if the withdrawal is awaiting review. Verify the recipient wallet address to ensure it is correct and supported. If the transaction is flagged for compliance, submit any documents requested i

Knowledge Base Article

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Transaction Issues & Support

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Will my personal data be shared with authorities?

Your personal data is shared only when legally required by regulatory or law-enforcement authorities. CoinDCX strictly follows data privacy laws and uses robust security measures to keep your information safe.

Knowledge Base Article

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Transaction Issues & Support

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24