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How will I know if the balance is credited?

You can always check your wallet balance or the "others" tab of your trade report to see a credit entry of the transaction. Moreover, we will also share customized details of the conversion via email.

Knowledge Base Article

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Delisting

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How to place a Earn request ?

Go to the Earn section in the pro mode on the homepage. Select the coin you want to start earning upon (e.g., Ethereum). Enter the amount and choose the duration (7, 30, 60, 90 or 120 days). Swipe to start earning.

Knowledge Base Article

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Simple Earn

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What if I use a work email to link my Web3 account?

It’s recommended to use a personal email to avoid potential access issues. However, If you select a work email while linking your Web3 account, we will let you link your work email to your web3 account with a pop-up advising you to select a personal email ID

Knowledge Base Article

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WEB 3 Recovery

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What action is required from my end?

To add funds to your CoinDCX account, please update the beneficiary details on your banking app with the following information for CoinDCX's new account: Bank Name: Equitas Bank Account Name: [Your Name] Account Number: [Virtual account number uniquely allocated to you] IFSC: ESFB0000CMS Kindly ensu

Knowledge Base Article

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Quick Bank Transfer

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Can I access my sub-account through the mobile app?

Currently, sub-accounts can only be accessed through the web. We are actively working on adding this feature to our mobile application and will keep you updated once it becomes available.

Knowledge Base Article

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Create an Account

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What are the currency pairs available for trading on CoinDCX?

To check the complete list of our trading pairs, please visit https://coindcx.com/markets

Knowledge Base Article

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Margin Trading

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How to transfer funds using Quick Bank Transfer via NEFT/IMPS for Paytm Payments Bank users?

Follow the process below for a step-by-step guide to add funds in your CoinDCX wallet using the Quick Bank Transfer option: ​ 1. Select Quick Bank Transfer Log into your CoinDCX account, click on ‘Add Funds’ and enter the amount you want to transfer to your CoinDCX wallet Click on ‘Select Payment Me

Knowledge Base Article

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Quick Bank Transfer

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What are the new custom ROE% buttons in TP/SL?

When you open the TP/SL screen, you’ll see quick-select buttons for common ROE% levels. ​ For Take Profit (TP): ROE% buttons will show your active PNL% + preset values (rounded to nearest 5%). For Stop Loss (SL): ROE% buttons will show your current ROE – preset values (also rounded to nearest 5%). ​

Knowledge Base Article

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TP/SL (Take Profit & Stop Loss) Updates

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How Do Crypto Options Work?

Crypto options let you trade on price changes without needing to own the underlying crypto. You may use call options if you expect prices to rise (right to buy) or put options if you expect them to fall (right to sell).

Knowledge Base Article

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Crypto Options

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On which transactions and when will the 1% TDS be applicable?

TDS will only be applicable when you sell a crypto asset. For instance, if you have INR 100 worth of Bitcoin in your wallet and you decide to sell it. The moment you make the sell transaction, 1% TDS on INR 100, i.e., INR 1, will be deducted from the sell value. The amount which you will get back in

Knowledge Base Article

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TDS for CoinDCX App Users

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What is a stop loss order?

A stop loss order is an order that enables you to automatically place an order in the system to cut your losses at your desired level. Stop loss orders involve a trigger price, which when crossed automatically triggers an order to be entered into the system and executes it at a predetermined price l

Knowledge Base Article

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Futures Trading

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Are there limits to how much I can deposit or withdraw?

CoinDCX does not impose specific deposit limits. Withdrawal limits may depend on your account tier and completed verifications. Check your account settings for details.

Knowledge Base Article

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Custody FAQs

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Which margin can I use to trade in Options?

You can trade in Options using INR Margin only. There’s no need to worry about currency conversion, your entire trading experience will be in INR.

Knowledge Base Article

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Crypto Options

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Can I add or manage indicators on the chart?

You can search and add indicators like Moving Averages, RSI, MACD, and more from the top toolbar. You can add multiple indicators to the charts, which can help you adjust the settings or appearance. ​ ​

Knowledge Base Article

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Charts & Indicators

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What are the CDD Measures for Partnership firm as per PMLA Act 2002?

In case the customer is a partnership firm following documents are required for due diligence: registration certificate; partnership deed; PAN or equivalent e-document of the partnership firm and an officially valid document in respect of the person holding an attorney to transact on its behalf.

Knowledge Base Article

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PMLA Rules from a User POV

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How much fees do you charge for Quick Bank Transfer?

We charge absolutely 0% fees for funds transferred through the Quick Bank Transfer method.

Knowledge Base Article

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Quick Bank Transfer

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What alternative payment methods are available for CoinDCX users?

To initiate a fund deposit, simply login your Coindcx account and explore the available payment methods.

Knowledge Base Article

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Quick Bank Transfer

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Will my theme preference be saved for future logins?

Yes, your selected theme (light or dark) will be saved as your default preference until you change it again.

Knowledge Base Article

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CoinDCX Unified App

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What is a Crypto Deposit (CD) and who is eligible?

Crypto Deposit allows you to transfer crypto from another wallet or exchange into your CoinDCX account. All verified users are eligible, except users who fail compliance checks. Additionally, Travel Rule details (like sender information) must be shared and validated before deposits are credited.

Knowledge Base Article

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Crypto Deposit & Withdrawal (CDW) & Travel Rule

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How do I transfer tokens from CoinDCX to CoinDCX Web3?

You can now transfer token from CoinDCX to CoinDCX Web 3 by following these easy steps: Go to Wallet Click on "Add Funds" Select the token of your choice Land on the order page and make sure you are transferring funds on your desired chain/network Enter the amount you wish to transfer Place the orde

Knowledge Base Article

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Transfer

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24