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Is the CIPF externally audited?

Yes. The CIPF and CoinDCX’s security practices are independently audited by reputed firms to ensure credibility and compliance.

Knowledge Base Article

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Trust & Transparency Centre

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How can I open a position?

1.Go to the Trading page > Select Margin > Select the desired pair. 2.Click on a Long (Buy) order or Short (Sell) (specify the quantity, leverage, price). 3.(optional) If you select a BO (Bracket Order) fill in other details like Target Price and SL (Stop Loss Price). 4. Place your order by clicking

Knowledge Base Article

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Margin Trading

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What is the Crypto Investor Protection Fund (CIPF)?

The CIPF is a dedicated safety reserve to protect users in case of unforeseen incidents. Similar to the investor protection funds in equity markets, it exists to provide a safety net for customers.

Knowledge Base Article

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Trust & Transparency Centre

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Is there a Bug Bounty program?

If you believe you have found a security vulnerability or Bug that affects CoinDCX’s website or application, please report it to us. Our team will investigate all legitimate reports and quickly fix the problem. Refer to this link for more information.

Knowledge Base Article

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Account Related

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What is the price of the conversion in base currency, such as USDT or BTC?

The current market price of the base token will be considered on the date of the conversion. For example, the current USDT price will be considered for USDT conversion. ​ The amount that would be credited will be post deducting 1 % TDS.

Knowledge Base Article

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Delisting

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Futures Trading Glossary

This section aims to provide a glossary to explain all the commonly used terms in Futures trading. Basis: The differential between the current price of the cryptocurrency and its nearby futures price. Base currency/Settlement currency: This is the currency in which the P&L of a Futures position is c

Knowledge Base Article

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Futures Trading

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Where are the assets deployed and how are passive returns generated?

CoinDCX deploys the assets under Earn across multiple yield generating opportunities such as margin trading, staking, etc. to generate returns.

Knowledge Base Article

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Simple Earn

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What is KYC re-verification and why is it required for crypto transactions?

KYC re-verification ensures that all your key details — such as identity, name, date of birth, and address — are accurate and up to date. Travel Rule checks are separate from KYC, and both are mandatory for every crypto transaction.

Knowledge Base Article

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Crypto Deposit & Withdrawal (CDW) & Travel Rule

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Are there Bonus quests to earn more points?

Exciting quests are on the way to help you earn even more Okto points! Keep an eye on the points page for all the details.

Knowledge Base Article

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Okto Points

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Why is TDS shown here?

TDS (Tax Deducted at Source) is collected on trades as per Indian regulations and deposited with the government.

Knowledge Base Article

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Trust & Transparency Centre

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How do I become a Prime User?

Membership is by invitation only for High Net Worth Individuals (HNIs) with an investment capacity of ₹50 lakhs or more, and customers with an existing minimum portfolio on CoinDCX. If you meet the criteria, the Prime team will reach out to you via email, WhatsApp, or call.

Knowledge Base Article

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CoinDCX prime

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What does it mean to have early access to new products?

Prime users are given the opportunity to access and invest in new products before they are made available to the general public.

Knowledge Base Article

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CoinDCX prime

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What is the "Sorting by M-Cap" feature?

A new sorting option will allow you to sort coins by market capitalization on the Coins Page.

Knowledge Base Article

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CoinDCX Unified App

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Can I cancel a crypto transaction after it’s initiated?

No, once a crypto transaction is initiated, it cannot be canceled. Please ensure all details are correct before confirming.

Knowledge Base Article

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Crypto Deposit & Withdrawal (CDW) & Travel Rule

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What is an Officially Valid Document?

Officially valid document means the passport, the driving licence proof of possession of Aadhaar number, the Voter's Identity Card issued by Election Commission of India, job card issued by NREGA duly signed by an officer of the State Government, the letter issued by the National Population Register

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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Why was I allowed CDW access earlier? Why is it blocked now?

Your access may have been available earlier, but as part of our regular transaction monitoring, we identified that one of the wallets you interacted with is associated with activities that do not comply with our policies. To keep our platform secure, we take immediate action once such cases are dete

Knowledge Base Article

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Crypto Deposit/Withdrawal Access Restriction

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How can I get my CDW access restored?

If your access has been restricted, it will either remain suspended or be reviewed for potential restoration in the future. Please note that restoration is not guaranteed and will be evaluated based on eligibility and platform policies.

Knowledge Base Article

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Crypto Deposit/Withdrawal Access Restriction

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Which documents need to be submitted to the Reporting Entity for Client Due Diligence (client is a partnership firm)?

Where the client is a partnership firm, it shall submit to the reporting entity the certified copies of the following documents or the equivalent e-documents thereof, namely: ​ (i) registration certificate; (ii) partnership deed; (iii) Permanent Account Number of the partnership firm; and (iv) such

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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How can I update a Deposit request created with an Incorrect Amount

If you want to update or edit your deposit details, like transaction amount, transaction ID / UTR / reference number, you can follow these steps on CoinDCX App. Login to your CoinDCX app and click on the profile icon. Go to ‘Available to Invest’. Visit ‘Transactions’ and select the transaction you w

Knowledge Base Article

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INR Deposits

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How will the Portfolio section change with the introduction of Futures Wallet?

The Portfolio section will feature separate sections for the Spot wallet and the Futures wallet, providing transparent views of asset allocation and transaction histories for each wallet.

Knowledge Base Article

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Futures Wallet

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24