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What is Biometric Login?

Biometric Login lets you securely access your CoinDCX app using your device's fingerprint or Face ID instead of entering your Login PIN each time. It's a convenient way to sign in while keeping your account secure.

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Biometric Login

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How do I reset my Backup Codes?

If you've used your Backup Codes or believe they've been compromised, you can generate a new set. Log in to the CoinDCX website and go to: Tap on the Profile Icon > Security > Backup Codes > Manage ​ Select Reset, complete the required verification, and a new set of 10 Backup Codes will be generated

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Backup Codes

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What happens if I have multiple open orders with different Take Profit and Stop Loss values?

You can set Take Profit (TP) and Stop Loss (SL) values for each open order. However, if you place a new order to increase quantity in an existing position with different TP and SL values and that order gets executed, the latest TP and SL values will be applied to your entire position. This means the

Knowledge Base Article

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Order Placing & Active Positions

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Can a legal heir raise a claim if no nominee has been added?

Yes. If no nominee has been registered, a legal heir or other legally entitled beneficiary may initiate a demise claim by submitting the required documents and completing the necessary verification process.

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Demise Claim

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Do I need to manually restart SIP after adding funds?

No, you do not need to reactivate or restart your Systematic Investment Plan (SIP) after adding funds. It will automatically continue to check for funds for the next instalment.

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Systematic Investment Plan (SIP)

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How can I close or exit an Options position before expiry?

To close your position, go to the Positions tab, tap on ‘Close’, and the Sell Order form will open. There, you can select the order type, enter the quantity, and view your estimated P&L and ROE % before placing the order.

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Crypto Options

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Is TDS applicable on SIP purchases?

No. TDS is not applicable when purchasing crypto through SIP installments. However, when you later sell the crypto purchased through SIP, applicable TDS will be deducted on the sale transaction.

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Tax Deducted at Source (TDS)

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How can I open a position in Futures?

You can place an order by following these simple steps: Log in to the CoinDCX app/Website Go to Futures Select Futures (In App) Select the Margin Type (INR or USDT) from the dropdown Choose the desired Futures Pairs. Select the Margin Mode: Isolated or Cross Margin Select the leverage Choose Long or

Knowledge Base Article

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Order Placing & Active Positions

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When should I use a Backup Code?

You can use a Backup Code if you're unable to access your Google Authenticator app, for example if: You've lost your phone.You've changed to a new device.Your authenticator app isn't available.You're unable to generate a valid 2FA code. Backup Codes are designed as a recovery option and should only

Knowledge Base Article

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Backup Codes

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Why can't I withdraw INR after changing my password?

For your account's security, INR withdrawals are temporarily restricted for 24 hours after a successful password change. This helps protect your account from unauthorized access and prevents fraudulent withdrawal attempts.

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Password Management

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How can I set TP/SL in my Options position or order?

You can add TP/SL: While placing a new Options order From an active Options position Enter the trigger price and confirm after reviewing the warning note.

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Options - TP/SL

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What if the submitted documents/KYC are rejected?

If there's a hiccup and your Re-KYC documents don't match the information in the government database, don't worry! You just need to send in the correct and valid KYC documents again. Once we have the right details, you'll be good to go for any transactions on our platform.

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Re-KYC Verification

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What margin options are available for Futures Trading?

CoinDCX offers two margin options for Crypto Futures: USDT Margin: Trade using USDT as your margin. INR Margin: Trade directly using your INR balance, without manually converting it to USDT. ​ This allows you to choose the margin type that best suits your trading preference.

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Margin Types (INR Margin & USDT Margin)

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How do I generate Backup Codes?

You can generate Backup Codes only on the CoinDCX website. ​ Follow these steps: ​ Visit the CoinDCX Website​ and log in to your CoinDCX account. Click the Profile icon in the top-right corner.Go to Security.Click Backup Codes.Select Manage.Click Get Backup Codes.Enter your account password for veri

Knowledge Base Article

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Backup Codes

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What is PMLA?

PMLA is an abbreviation for the Prevention of Money Laundering Act, 2002 which is in force since 1st July 2005.

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PMLA Rules from a Reporting Entity POV

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Can fine imposed under section 13 be recovered in the event of default?

Yes. Section 69 of the Prevention of Money Laundering Act, 2002, provides that where any fine or penalty imposed on any person is not paid within six months from the day of imposition of fine or penalty, the Director or any other officer-authorised by him in this behalf may proceed to recover the am

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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How can a Master Account disable a Sub-Account?

Log in to the CoinDCX website: https://coindcx.com/​ Click the Profile icon in the top-right corner.Select Sub-Accounts.Under Accounts, locate the Sub-Account you want to disable.Click the Disable option for the respective Sub-Account.​ Note: The Disable option is available under the Accounts sectio

Knowledge Base Article

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Managing Sub-Accounts

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Why is acknowledgement required before using TP/SL?

The acknowledgement ensures you are aware of: Mark Price–based triggering Possible execution differences Rejection risks due to low liquidity This helps you to make informed trading decisions.

Knowledge Base Article

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Options - TP/SL

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Can I customize the slippage percentage?

Yes. When placing a Normal Swap order, you can customize the slippage percentage based on the amount of price movement you're willing to accept during order execution.

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Crypto to Crypto Swap

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Do I need to opt-in to get VIP benefits?

No, VIP Levels are automatically assigned based on your trading volume. No separate opt-in is required.

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VIP Levels

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24