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How to transfer INR from a master account to a Sub-Account?

Yes. You can transfer INR from the Master Account to a Sub-Account. ​ To transfer INR: ​ Log in to the Master Account on the website.Go to Profile → Sub-Account → Funds.Click Transfer In.Select INR from the dropdown.Enter the amount in the Quantity field.Click Transfer.Enter the required OTP/2FA to

Knowledge Base Article

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Permissions & Access

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Why am I not receiving the OTP?

If you haven't received the OTP: ​ Ensure your mobile network is active.Check if your number can receive SMS.Wait a few minutes before requesting another OTP.Verify that you've entered the correct mobile number.​ If you still don't receive the OTP, reach out to our support team through chat for assi

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Sign Up: Creating Your CoinDCX Account

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What is Invested value?

Invested Value is the total amount currently invested in the cryptocurrencies you hold. It is adjusted whenever you buy or sell your holdings. For example: You invest ₹100 in a cryptocurrency. Its value increases to ₹500. You then sell assets worth ₹250 (half of your holdings). After the sale: Curre

Knowledge Base Article

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Portfolio Value

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My verification failed. What went wrong?

Your bank verification may have failed for one of the following reasons: Name Mismatch: The name on your bank account does not match the name on your PAN and Identity Document (Aadhaar or Passport). Please use a bank account that belongs to you and matches your KYC details.Incorrect Bank Details: Th

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Verify Bank Account Using UPI

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What is the Systematic Investment Plan?

A Systematic Investment Plan (SIP) is a simple and disciplined way to invest a fixed amount at regular intervals daily, weekly, or monthly into assets like mutual funds, stocks, or cryptocurrencies. It helps you build wealth gradually while benefiting from consistency and market price averaging.

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Systematic Investment Plan (SIP)

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What are the obligations for maintenance of records under PMLA?

In terms of section 12 of the Prevention of Money Laundering Act, 2002, every reporting entity shall maintain a record of all transactions, including the information furnished to FIU-IND, in such a manner as to enable it to reconstruct individual transactions. The Reporting Entities shall also maint

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PMLA Rules from a Reporting Entity POV

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Which trading pairs are available in Spot Trading?

You can trade on Spot using INR Pairs (e.g., BTC/INR) & Crypto-to-Crypto (C2C) Pairs

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Spot Trading

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Where can I view information about token delisting?

You can view token delisting updates on the CoinDCX App through the homepage banner and the Announcements section. We'll also notify affected users via email and push notifications to ensure you have sufficient time to take the necessary action.

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Token Delisting

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Why electronic video verification KYC is needed?

Electronic Video Verification is an enhanced due diligence procedure that guarantees the accuracy, alignment, and currency of customers' KYC information in accordance with the latest government guidelines in our records. During this process, we collect the customer's location and a real-time selfie

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KYC Verification

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Can I place an Insta order using USDT or any other cryptocurrency?

No. Insta orders can only be placed using INR. Cryptocurrency-to-cryptocurrency trading is not supported in Insta Trading.

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Insta Trading

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What's the difference between an OTP and 2FA?

Although both help verify your identity, they work differently: OTP 2FA Sent to your registered email address or mobile number. Generated by the Authenticator app on your device. Used for identity verification during account-related actions. Adds an extra layer of security during login and other sen

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OTP & Two-Factor Authentication (2FA)

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What is Futures Pair Delisting?

Futures Pair Delisting is the permanent removal of a Futures trading pair from the CoinDCX platform. Once delisted, you will no longer be able to open new positions in that Futures pair.

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Futures Pair Delisting

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What is the difference between Maker Fee and Taker Fee?

The fee charged depends on the type of order you place. Maker Fee: Charged when you place a Limit Order that adds liquidity to the order book. Taker Fee: Charged when you place a Market Order that executes immediately against existing orders in the order book.

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Trading Fees

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Can I use this feature while adjusting an active Futures position?

Yes. Unified Buying Power also works while adding margin to an active Futures position through Margin Adjustment, Leverage Adjustment, Liquidation Price Adjustment. If your Futures Wallet balance is insufficient, the required funds can be sourced from your INR Spot Wallet. If you remove margin from

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Unified Wallet

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Can the master account transfer funds between Sub-Accounts?

Yes. The master account can transfer assets between the master account and its Sub-Accounts.

Knowledge Base Article

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Permissions & Access

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Where can I view the cryptocurrencies I purchased?

Once your order is successfully executed, the purchased cryptocurrencies will be available under Portfolio → Coins.

Knowledge Base Article

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Spot Trading

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Can I still log in if Biometric Login doesn't work?

Yes. If biometric authentication isn't available or fails, you can log in using your Login PIN or password, depending on your account settings.

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Biometric Login

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Is my income verified or checked?

No. This is a self-declaration.

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Income & Occupation Details

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Why is identity verification required?

In order to adhere to KYC (Know Your Customer) rules, CoinDCX uses identification verification. KYC is a method of identifying and verifying that a customer is who they claim to be. It is a multi-step process that aids in preventing the establishment and use of fraudulent accounts.

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KYC Verification

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Can I sign up using only my mobile number and not email?

A valid email address is required to create your CoinDCX account. Your mobile number will also need to be verified during the registration process.

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Sign Up: Creating Your CoinDCX Account

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24