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What happens after I submit my complaint to Grievance?

Once submitted, your grievance will be reviewed by our Specialists. If further details are required, our team will contact you.

Knowledge Base Article

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Grievance

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Does my profit change while using TPSL or closing a trade?

Yes, the actual profit may vary depending on the price and the USDT conversion rate at the time your trade is closed.

Knowledge Base Article

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INR Margin Futures

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How can I sell cryptos on Insta?

To sell cryptos on Insta: 1.Login with your CoinDCX credentials at https://coindcx.com/login 2.Click on Insta under ‘Quick Buy’ tab. 3.Select which coin you wish to buy via our drop down menu. Enter the quantity of crypto you want to buy, and place your order.

Knowledge Base Article

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DCX Insta

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What are the CDD Measures for Partnership firm as per PMLA Act 2002?

In case the customer is a partnership firm following documents are required for due diligence: registration certificate; partnership deed; PAN or equivalent e-document of the partnership firm and an officially valid document in respect of the person holding an attorney to transact on its behalf.

Knowledge Base Article

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PMLA Rules from a User POV

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Will the PIN feature also be enabled for CoinDCX Pro on mobile and web?

Not at the moment. However, we’re actively working on merging the CoinDCX and CoinDCX Pro apps into a unified platform. Once this is complete, there will be a single mode with enhanced features, including the PIN option. Stay tuned for updates!

Knowledge Base Article

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PIN Related Issues

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Could I have the option to choose which features I'd like to enable the PIN for?

We will soon be introducing more preference options for the PIN feature where you will be able to control your preferences.

Knowledge Base Article

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PIN Related Issues

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Can I unlock my account without using Biometric or FaceID?

Yes, you can! You have the flexibility to unlock your account using either Biometric/FaceID or a PIN. If you prefer not to enable Biometric or FaceID, the PIN option is always available for your convenience.

Knowledge Base Article

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PIN

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What features are not available in INRM Futures?

Currently, INR-M Futures do not support Cross Margin and IF you wish to edit your existing open order you will have to cancel the existing order and place a new order.

Knowledge Base Article

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INR Margin Futures

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Why is my transaction status showing the message ‘KYC_needed’?

This message indicates that you have exceeded your non-KYC transaction limit of INR 10,000. Henceforth, in order to add funds into your CoinDCX account, you will have to mandatorily complete your KYC. Once your KYC is approved, your funds will be credited into your CoinDCX account at the earliest.

Knowledge Base Article

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Quick Bank Transfer

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What happens if I forget or miss selling my tokens pre-delisting?

The exchange will convert the token into denomination tokens, such as USDT or BTC, and that will be credited into your wallet. Please note that this conversion will be completed within 5 working days from the date of delisting.

Knowledge Base Article

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Delisting

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What if the USDT price changes after I open a trade?

If the USDT price changes after you open a trade, any profit or loss will be adjusted based on the new rate when you close or adjust the trade.

Knowledge Base Article

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INR Margin Futures

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How can I create a CoinDCX Web 3 account if I don't have a Google account?

CoinDCX Web 3 account creation currently requires a Google account. If you don't have one, you can easily sign up for a Google account to proceed with creating your CoinDCX Web 3 account.

Knowledge Base Article

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Getting Started

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How to transfer funds from Bank of Baroda app to CoinDCX wallet?

Follow these steps to add funds in your CoinDCX wallet 1. Click ‘Add’ on the homepage of CoinDCX app and then select ‘Add Funds’. ​ ​ ​ 2. Enter the amount you want to transfer to your CoinDCX wallet and proceed. ​ ​ ​ 3. Choose Net Banking option and click on ‘Continue‘ to proceed adding funds to C

Knowledge Base Article

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INR Deposit Guide (As per the Bank)

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How can I choose between the margin modes on the order form?

Users can now select their preferred margin mode directly on the order form depending on the individual risk tolerance and trading strategies. However, the users can’t change the margin mode if there are active positions or open orders

Knowledge Base Article

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Cross Margin

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What is the maximum leverage I can get on Margin?

Traders can trade with maximum leverage upto 5x

Knowledge Base Article

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Margin Trading

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What is the minimum/maximum lock-in period?

Simple Earn: There is no lock-in period. You can withdraw your funds anytime. ​ Advanced Earn: There is a minimum lock-in period which will be specified on the order placement form on the CoinDCX app. This period can vary based on the risk/return type you select when placing your Advanced Earn order

Knowledge Base Article

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Advanced Earn

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Can an NRI be a nominee?

Certainly! Absolutely, an Non-Resident Indian (NRI) can be nominated, taking into account the current regulations in effect at any given time.

Knowledge Base Article

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Nomination

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How to report issues related to CoinDCX? / How do I get help on CoinDCX?

CoinDCX is known for its extremely cooperative and customer friendly support system. All users can visit Help & Support under Account in case they face any issues related to CoinDCX.

Knowledge Base Article

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Trading on CoinDCX

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What is Trade?

CoinDCX Web 3 provides its users with a functionality to buy/sell thousands of tokens in exchange for another token on multiple chains/networks.

Knowledge Base Article

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Trade

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When can I exit my Earn?

You can exit it any time and the tokens will be released from Earn. However, if they are exited before the minimum tenure and/or agreed tenure, no returns accrue to the user.

Knowledge Base Article

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Simple Earn

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24