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Can I view the contract chart in full screen?

Yes. Users can open the chart in full-screen mode.The Option Chain and Buy/Sell buttons will appear below the chart.

Knowledge Base Article

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Options - Contract Chart

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Why is the contract chart based on Mark Price and not LTP?

Contract charts are based on Mark Price because options contracts currently have lower liquidity. LTP (Last Traded Price) may remain unchanged for long periods, making charts look flat and misleading. Mark Price provides a fair and continuous price, calculated using market factors, and shows meaning

Knowledge Base Article

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Options - Contract Chart

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What should I do if I entered the wrong account number or IFSC code?

If you've entered incorrect bank details, simply retry the bank verification using the correct Account Number and IFSC Code. Ensure all details are entered accurately before submitting your request.

Knowledge Base Article

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Verify Bank Account Using Bank Details

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Why did my selfie verification fail?

Your selfie may fail if: The image is blurry or out of focus.The lighting is too dark or too bright.Your face is partially covered.Multiple faces are detected in the frame.The selfie doesn't match your identity document.Camera or location permission has been denied.Your internet connection is unstab

Knowledge Base Article

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Selfie Verification & Location Access

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What happens if I don't close my Futures position before the delisting?

If you don't close your active position before the announced delisting date and time, it will be automatically settled at the prevailing market price. After settlement, the corresponding Profit or Loss (PnL) will be credited to or deducted from your respective settlement wallet (USDT or INR), based

Knowledge Base Article

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Futures Pair Delisting

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Can I use my old password again?

We recommend choosing a new, unique password each time you update it. Using a strong, unique password helps keep your CoinDCX account secure.

Knowledge Base Article

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Password Management

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How will I know how much tokens I will receive?

You will receive as per the holding you had at the snapshot time. ​ For example: Snapshot time: 23 Feb 2023 16:00 hours Your holding; 100 BTC at snapshot time Airdrop Ratio: 1 for every 100 held. ​ You will receive 1 Airdrop token. ​ For now you can check the holding just before the snapshot time, v

Knowledge Base Article

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Airdrop

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Why is a token placed under Exit Mode?

A token may be placed under Exit Mode due to factors such as Unfavourable market conditions,Low trading liquidity. CoinDCX's proactive risk management measures to protect users and maintain a stable trading environment.

Knowledge Base Article

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Exit Mode/Maintenance

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Does CoinDCX offer any offline services?

No. CoinDCX does not provide any offline services, including: ​ Account opening Investment or trading services Wallet management Customer support ​ All CoinDCX services are available only through the official CoinDCX website and CoinDCX mobile application. ​ If anyone claims to offer CoinDCX service

Knowledge Base Article

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Beware of CoinDCX Impersonators

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How do cold wallets protect our assets?

Cold wallets keep most of the assets offline, away from internet exposure. This works much like offline custody and secure storage that isn’t vulnerable to online attacks.

Knowledge Base Article

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Trust & Transparency Centre

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Can I use my Login PIN instead of my password?

Your Login PIN is designed for quicker access to the CoinDCX app after it has been set up. For certain actions, such as logging in on a new device or making security-related changes, you may still be asked to enter your password, OTP, or complete 2FA verification.

Knowledge Base Article

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Login PIN

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How do I set up a Login PIN?

You can create a Login PIN after logging in to the CoinDCX app. Follow these steps: Log in to the CoinDCX app.Follow the on-screen prompts to create a Login PIN.Enter a 6-digit PIN of your choice.Re-enter the PIN to confirm. Your Login PIN will be ready to use for future logins.

Knowledge Base Article

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Login PIN

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What is an auto-scale on a chart?

Auto scale adjusts the chart view automatically to fit all visible price movements. It helps keep everything in view, even when you zoom in or out. ​ ​

Knowledge Base Article

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Charts & Indicators

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What is CDD?

CDD stands for Customer Due Diligence, which is a process used by Reporting Entities to verify the identity of their customers and assess the risk of money laundering and terrorist financing.

Knowledge Base Article

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PMLA Rules from a User POV

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Where can I view my active positions/Open Orders?

To view your active positions: Log in to the app/website Go to Futures Click on the Positions/Orders tab

Knowledge Base Article

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Order Placing & Active Positions

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Can I use my old password again?

We recommend choosing a new, unique password each time you update it. Using a strong, unique password helps keep your CoinDCX account secure.

Knowledge Base Article

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Password Management

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Why is a token placed under Maintenance?

A token may be placed under maintenance to help ensure a stable and secure trading environment. CoinDCX continuously monitors market conditions and may temporarily suspend trading for a token as part of its efforts to maintain platform stability and safeguard customer interests.

Knowledge Base Article

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Exit Mode/Maintenance

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What happens if I disable Auto Transfer & Place Order and select "I will Place Order Manually"?

If you select "I will Place Order Manually": Orders will not be placed automatically after fund transfer. Whenever there is a balance shortfall in your Product Wallet, the Order Form will show a Transfer button. Clicking Transfer will move the required funds from your INR Spot Wallet to the Product

Knowledge Base Article

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Unified Wallet

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How does Auto Transfer & Place Order work?

If Auto Transfer & Place Order is enabled: When you place an order and your Product Wallet balance is insufficient, the required funds are automatically transferred from your INR Spot Wallet. Once the transfer is successful, your order is placed automatically as part of the same flow. You do not nee

Knowledge Base Article

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Unified Wallet

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Will the system check my balance every time I place an order?

Yes. Every time you place an order in Futures, Global Futures, or Options: We check your Product Wallet balance. If sufficient funds are available, no transfer is initiated. If additional funds are required, the auto-transfer process is triggered based on your selected preference.

Knowledge Base Article

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Unified Wallet

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24