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What are a reporting entity’s obligations with regard to the beneficial ownership verification?

All reporting entities should, at the time of commencement of an account-based relationship with a client, determine whether the client is acting on behalf of a beneficial owner, and identify the beneficial owner and take all steps to verify the identity of the beneficial owner.

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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In what form is the information on the identity of clients required to be maintained?

Rule 10 of the PML Rules specifies that the reporting entity shall maintain information on the identity of clients in the manner as may be specified by the sector Regulators.

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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How do I sell a token in CoinDCX Web3?

You can sell a token in two ways. From the Trade section Login to CoinDCX App Switch to Web 3 Mode Search for or select the token you want to sell. Tap Sell. Select the token you want to receive. Enter the amount you wish to sell. Review the platform fee and estimated gas fee. Swipe to confirm your

Knowledge Base Article

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Crypto to Crypto Swap

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Why am I not eligible for External Wallet Transfer while my friend is?

Eligibility is evaluated individually for every user based on internal risk assessment and compliance checks. As these checks may differ from one user to another, it is possible for one user to be eligible while another is not.

Knowledge Base Article

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External Wallet Transfer

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Can I swap a token on one blockchain for a token on another blockchain?

Yes. CoinDCX Web3 supports cross-chain swaps, allowing you to exchange a token on one blockchain for a token on another supported blockchain. For a more cost-efficient experience, we recommend using the native token of the destination blockchain whenever possible. Examples of native tokens include:

Knowledge Base Article

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Crypto to Crypto Swap

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Why is my Token Transfer Transaction on hold?

Your withdrawal may be under review as part of our verification or compliance process. If your withdrawal remains on hold for more than 24 hours, please contact the CoinDCX Support Team, and we'll be happy to help.

Knowledge Base Article

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External Wallet Transfer

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Will I be charged gas fees if my transaction fails?

Yes. Gas fees are charged by the blockchain for processing your transaction, regardless of whether it succeeds or fails. This is because blockchain validators perform work to process the transaction even if it isn't completed successfully. To reduce the chances of a failed transaction, ensure you ha

Knowledge Base Article

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Crypto to Crypto Swap

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Is TDS/Tax applicable on Web3 transactions?

No. Tax Deducted at Source (TDS) is not applicable on token Buy or Sell transactions made in CoinDCX Web3. However, you remain responsible for complying with applicable tax laws and reporting any taxable gains when required.

Knowledge Base Article

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Crypto to Crypto Swap

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Can I withdraw a delisted token to an exchange wallet?

No. External Wallet Transfer is supported only to your own private wallet. Withdrawals to exchange wallets are not permitted under this feature. This restriction is in place to help prevent accidental transfers to exchanges that may no longer support deposits for the delisted token. By allowing with

Knowledge Base Article

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External Wallet Transfer

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Why am I charged gas fees for Buy and Sell transactions?

Gas fees are not charged by CoinDCX. They are blockchain network fees paid to validators for processing and securing your transaction. The fee amount depends on the network and current congestion.

Knowledge Base Article

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Crypto to Crypto Swap

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Can I withdraw the token to someone else's wallet?

No. Token transfers are permitted only to your own private wallet. As part of the withdrawal process, you'll be required to complete the Proof of Ownership (POO) verification to confirm ownership of the destination wallet.

Knowledge Base Article

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External Wallet Transfer

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Why does my average buying price change?

Token prices are calculated in USDT but displayed in INR within the app. As the INR-USDT exchange rate changes, your displayed average buying price may also change. This does not affect the actual number of tokens you own or indicate a gain or loss.

Knowledge Base Article

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Crypto to Crypto Swap

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My Buy or Sell transaction is taking longer than expected. What should I do?

Most blockchain transactions are completed within a few seconds to a few minutes. In rare cases, they may take up to 15 minutes depending on network congestion. If your transaction is still pending after this time, please contact our Support Team.

Knowledge Base Article

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Crypto to Crypto Swap

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Can I add contracts with different expiry dates to the same basket?

No. All contracts in a basket must have the same expiry date. If you try to add a contract with a different expiry, the app will notify you that only contracts from the same expiry can be added to the basket.

Knowledge Base Article

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Basket Order

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What happens if only some of my basket orders are executed?

If only some of your basket orders are successfully executed, you'll see a summary showing which contracts were placed successfully and which were rejected. The rejected contracts will remain in your basket, allowing you to review, modify, and place them again if required.

Knowledge Base Article

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Basket Order

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Are there any additional charges for placing a Basket Order?

No. There are no additional charges for using the Basket Order feature. The standard Options trading fees applicable on the platform will continue to apply.

Knowledge Base Article

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Basket Order

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How many contracts can I add to a single basket?

You can add up to 4 option contracts (legs) in a single basket. All contracts in the basket must belong to: The same underlying asset (for example, BTC or ETH), and The same expiry date. If you try to add more than four contracts or select a contract with a different expiry, the app will display an

Knowledge Base Article

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Basket Order

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How can I remove a contract from my basket?

You can remove a contract at any time before placing the basket order. Simply expand the contract details and tap Delete Leg to remove it from the basket.

Knowledge Base Article

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Basket Order

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What happens if a contract has low or no liquidity?

If a contract has low liquidity or no liquidity, the app will display an indicator informing you about the market condition. In such cases, you may consider placing a Limit Order instead of a Market Order for better execution. If one or more contracts have no liquidity, the Instant Trade option will

Knowledge Base Article

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Basket Order

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When will the new Web3 fee take effect?

The updated fee will be applicable from October 1, 2025 onwards.

Knowledge Base Article

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Web3 - Fee Update

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24