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The bank account provided by CoinDCX for INR deposits is under maintenance. How to deposit?

If the bank account provided by CoinDCX for INR deposits or your selected payment method is temporarily under maintenance, you may not be able to use that option until the maintenance activity is completed. To ensure a smooth deposit experience, CoinDCX strives to provide alternate bank accounts and

Knowledge Base Article

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Unable to Deposit INR?

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Do I need to transfer INR to my Web3 Wallet?

No. You don't need to transfer INR to your Web3 Wallet. Simply select INR as your payment method while placing the order. The required amount will be deducted from your Spot Wallet, provided you have sufficient INR balance.

Knowledge Base Article

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INR to Crypto Swap

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Can a legal heir raise a claim if no nominee has been added?

Yes. If no nominee has been registered, a legal heir or other legally entitled beneficiary may initiate a demise claim by submitting the required documents and completing the necessary verification process.

Knowledge Base Article

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Demise Claim

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How do I enable Two-Factor Authentication (2FA)?

Sub account will log in to the website: https://account.coindcx.com/login Tap the Profile icon in the top-right corner.Select Security.Tap Google Authenticator.Download Google Authenticator or click Next if it's already downloaded.Copy the Secret Key.Open Google Authenticator.Tap the + icon.Enter Co

Knowledge Base Article

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Sub-Account Profile & Security

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Where can I get more information or assistance?

For any questions or concerns, please contact our support team through the in-app help section or at the official support email.

Knowledge Base Article

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Web3 - Fee Update

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What happens if I don't undergo Re-KYC?

In accordance with the latest guidelines from the Financial Intelligence Unit - India, failure to complete the verification within the provided 30-day timeframe after receiving the Re-KYC email may result in CoinDCX taking action on your account. ​ To continue enjoying uninterrupted access for tradi

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Re-KYC Verification

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Who can I add as a nominee?

You can nominate any individual you trust to receive the Virtual Digital Assets (VDAs) held in your CoinDCX account. Your nominee may be a family member or any other individual. Your nominee does not need to have a CoinDCX account at the time of nomination. However, to submit a transmission claim an

Knowledge Base Article

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Nomination

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Can I still log in if Biometric Login doesn't work?

Yes. If biometric authentication isn't available or fails, you can log in using your Login PIN or password, depending on your account settings.

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Biometric Login

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Can I deposit crypto from an external wallet into CoinDCX Web3?

No. Deposits from external wallets into your CoinDCX Web3 Wallet are not supported and may result in the permanent loss of your funds.

Knowledge Base Article

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Transfer

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Why are my INR withdrawals getting rejected repeatedly?

If your INR withdrawal requests are being rejected repeatedly, it could be due to one of the following reasons: Your bank account details may have changed recently.Your bank may have placed restrictions on the bank account. If you've recently changed your bank branch or bank account details, ensure

Knowledge Base Article

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Withdrawal Delayed/Rejected?

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What expiries are available for Options trading?

Options trading supports Daily, Weekly, Monthly, Quarterly & Yearly expiries, with more durations planned based on user demand and market trends.

Knowledge Base Article

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Crypto Options

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Is there a lock-in period for Systematic Investment Plan (SIP)?

There is no lock-in period for Systematic Investment Plan (SIP) with CoinDCX. You can continue your SIP instalments for as long as you wish and cancel anytime as per your convenience.

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Systematic Investment Plan (SIP)

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Will I be able to see the charges breakdown before placing a Quick Trade order?

Yes. The complete fee and charges breakdown will be displayed on the order page before you confirm and place your Quick Trade order.

Knowledge Base Article

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Quick Trade

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Is TDS/Tax applicable on Web3 transactions?

No. Tax Deducted at Source (TDS) is not applicable on token Buy or Sell transactions made in CoinDCX Web3. However, you remain responsible for complying with applicable tax laws and reporting any taxable gains when required.

Knowledge Base Article

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Crypto to Crypto Swap

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What information needs to be visible on my passport?

Make sure the following details are clearly visible: Passport NumberNameDate of BirthExpiry Date

Knowledge Base Article

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Passport Verification

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I was able to withdraw a previously delisted token, but I can't withdraw this one. Why?

External Wallet Transfer may not be available for every delisted token.CoinDCX regularly reviews and updates the list of eligible delisted tokens. If a delisted token is eligible for external wallet transfer, the option will be made available to eligible users during the applicable transfer window.

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External Wallet Transfer

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Can I use the same Backup Code more than once?

No. Each Backup Code can only be used once. Once a Backup Code has been used, it becomes invalid and cannot be used again.

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Backup Codes

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Until when will the Last Financial Year P&L data be available?

The Last Financial Year P&L option will remain available until June of this year. After that, only the current financial year data will be available for viewing.

Knowledge Base Article

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Past PNL Enhancement

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I deposited INR from a Paytm Wallet, Amazon Pay, or another pooling account. What should I do?

If you've deposited INR from a wallet or pooling account, please reach out to our Chat.

Knowledge Base Article

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Deposits from Wallets / Pooling Accounts

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What are the roles and responsibilities of various regulators & authorities in the enforcement of PMLA?

Section 54 of the Prevention of Money Laundering Act, 2002 empowers and requires various regulators & authorities to assist in the enforcement of the Act.

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24