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C
Whether any civil or criminal proceedings can be initiated for furnishing information?

No. It is provided for in section 14 of the Prevention of Money Laundering Act, 2002, that the reporting entity, its directors and employees shall not be liable to any civil or criminal proceedings against them for furnishing information under clause (b) of sub-section (l) of section 12.

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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What is an OTP?

A One-Time Password (OTP) is a unique verification code sent to your registered email address or registered mobile number to help verify your identity. You may be asked to enter an OTP while: Logging in to your accountResetting your passwordUpdating your registered email address or mobile numberPerf

Knowledge Base Article

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OTP & Two-Factor Authentication (2FA)

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Why do my drawings look different on another chart?

This can happen if a different template or default settings are applied on that chart. To maintain consistency, make sure the same Drawing Template is selected.

Knowledge Base Article

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Drawing Template

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What happens if I partially close my position?

Partially closing your position does not reset the Total Funding Fee calculation. The calculation continues from the time you originally opened the position until it is completely closed. Example: You open a BTC/USDT Futures position with a quantity of 1.2 BTC. So far, you have received a cumulative

Knowledge Base Article

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Total Funding

C
How long does the demise claim process take?

The time required to process a demise claim depends on the completeness of the documents submitted and the successful completion of the verification process. If additional information or documents are required, the process may take longer.

Knowledge Base Article

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Demise Claim

C
Why are you reviewing or closing the product now?

As a customer-focused platform, we periodically review our products to ensure they remain aligned with their intended design, risk exposure, and market conditions. Based on our recent review, we determined that Advanced Earn no longer meets the intended risk–return expectations. As a result, we have

Knowledge Base Article

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Latest Updates on Advanced Earn

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Why are all tokens not available for Quick Trade?

Quick Trade is currently enabled only for selected tokens and networks. We are rolling out this feature in phases to ensure smooth execution, stability, and the best user experience. More tokens and chains will be added in upcoming updates.

Knowledge Base Article

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Quick Trade

C
What are the actions for not complying with the obligations under PMLA?

If the Director, in the course of any inquiry, finds that a reporting entity or its designated director on the Board or any of its employees has failed to comply with the obligations under Chapter IV of the Prevention of Money Laundering Act, 2002 , then, without prejudice to any other action that m

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

C
What is an Intermediary?

Intermediary means, (i) a stock-broker, share transfer agent, banker to an issue, trustee to a trust deed, registrar to an issue, merchant banker, underwriter, portfolio manager, investment adviser or any other intermediary associated with securities market and registered under section 12 of the Sec

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

C
Do I need to manually restart SIP after adding funds?

No, you do not need to reactivate or restart your Systematic Investment Plan (SIP) after adding funds. It will automatically continue to check for funds for the next instalment.

Knowledge Base Article

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Systematic Investment Plan (SIP)

C
My fingerprint or Face ID isn't working. What should I do?

If biometric authentication fails: Try scanning your fingerprint or face again.Make sure your fingerprint sensor or camera is clean.Check that your fingerprint or Face ID is working for other apps on your device.If needed, use your Login PIN or password to access your account

Knowledge Base Article

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Biometric Login

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How do I set up a Login PIN?

You can create a Login PIN after logging in to the CoinDCX app. Follow these steps: Log in to the CoinDCX app.Follow the on-screen prompts to create a Login PIN.Enter a 6-digit PIN of your choice.Re-enter the PIN to confirm. Your Login PIN will be ready to use for future logins.

Knowledge Base Article

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Login PIN

C
Can I rename a Drawing Template?

Currently, renaming a Drawing Template is not supported. You can create a new template with your preferred name and delete the old one if needed.

Knowledge Base Article

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Drawing Template

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Can I change my preference anytime?

Yes. You can change your preference anytime from the Product Wallet settings. Your updated preference will take effect immediately.

Knowledge Base Article

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Unified Wallet

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Why are INR withdrawals temporarily unavailable after enabling or disabling 2FA?

For your account's security, INR withdrawals are temporarily unavailable for 24 hours after enabling or disabling Two-Factor Authentication. This cooling-off period helps protect your account from unauthorized changes and fraudulent withdrawals.

Knowledge Base Article

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OTP & Two-Factor Authentication (2FA)

C
What is a Scheduled Offence?

Scheduled offence means, the offences specified under Part A of the Schedule; or the offences specified under Part B of the Schedule if the total value involved in such offences is one crore rupees or more; or the offences specified under Part C of the Schedule.

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

C
Can fine imposed under section 13 be recovered in the event of default?

Yes. Section 69 of the Prevention of Money Laundering Act, 2002, provides that where any fine or penalty imposed on any person is not paid within six months from the day of imposition of fine or penalty, the Director or any other officer-authorised by him in this behalf may proceed to recover the am

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

C
How do I resend the verification email for a Sub-Account?

If a Sub-Account hasn't been verified yet: Visit the CoinDCX website and log in to your account. Click the Profile icon.Select Sub-Accounts.Click Resend Email next to the pending Sub-Account. A new verification email will be sent to the registered email address.

Knowledge Base Article

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Account Creation & Activation

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Is it mandatory to save the Recovery File?

No, saving the Recovery File is not mandatory, but it is strongly recommended. The Recovery File acts as a backup that helps you recover access to your Web3 Wallet if you lose access to your linked Google account or change your email address. The file name will look similar to coindcx_do_not_delete_

Knowledge Base Article

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Web3 Wallet & Recovery

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How many Backup Codes do I get?

When you generate Backup Codes, you'll receive 10 one-time-use Backup Codes. Each code can be used only once. As you use them, we recommend resetting your Backup Codes to generate a fresh set and ensure you always have recovery codes available.

Knowledge Base Article

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Backup Codes

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24