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How can I trade on Spot?

You can trade on Spot using both the CoinDCX App and the CoinDCX Website.

Knowledge Base Article

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Spot Trading

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How often does the Google Authenticator verification code change?

Google Authenticator generates a new 6-digit verification code every 30 seconds. If a code expires before you enter it, simply use the next code displayed in the app.

Knowledge Base Article

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OTP & Two-Factor Authentication (2FA)

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Where can I view my active positions/Open Orders

To view your active positions: Log in to the app Go to Futures Select Global Futures Click on the Positions/Orders tab

Knowledge Base Article

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Order Placing & Positions

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How can I delete a Drawing Template?

You can delete any saved Drawing Template from the Templates option available in the drawing toolbar. This will remove the saved style from your list of templates.

Knowledge Base Article

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Drawing Template

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Where can I learn more about Layouts?

For a detailed walkthrough of Layout features, saving layouts, managing layouts, and best practices, please refer to our blog Link: Blog Link

Knowledge Base Article

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Layout

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Is there any limit on saving layouts?

Yes, there is a limit to the number of layouts that can be saved on the platform. Once the maximum limit is reached, you may need to delete an existing layout before creating a new one. We recommend reviewing and removing layouts that are no longer required to help you manage your saved layouts effi

Knowledge Base Article

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Layout

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Will I be charged gas fees if my transaction fails?

Yes. Gas fees are charged by the blockchain for processing your transaction, regardless of whether it succeeds or fails. This is because blockchain validators perform work to process the transaction even if it isn't completed successfully. To reduce the chances of a failed transaction, ensure you ha

Knowledge Base Article

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Crypto to Crypto Swap

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Do I need to take any action if a trading pair is being delisted?

Not necessarily. If the token is available in other trading pairs, you can continue trading it as usual. However, if you specifically wish to trade using the pair that's being delisted, you'll need to complete your transactions before the announced delisting date and time.

Knowledge Base Article

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Pair Delisting

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Can I create multiple Drawing Templates?

Yes, you can create and save multiple templates with different styles based on your preferences. This allows you to switch between different drawing styles easily.

Knowledge Base Article

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Drawing Template

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Which trading pairs are available in Spot Trading?

You can trade on Spot using INR Pairs (e.g., BTC/INR) & Crypto-to-Crypto (C2C) Pairs

Knowledge Base Article

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Spot Trading

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What are the Fees charged for Insta?

A standard fee is charged on every Insta Order, which includes a 0.59% trading fee on the order value and an additional 18% GST applicable on the trading fee. The applicable charges are displayed before you confirm your order.

Knowledge Base Article

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Trading Fees

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My token was delisted and converted to USDT. Will TDS be deducted?

If a delisted token is converted to USDT as part of the delisting process, applicable TDS may be deducted as per prevailing tax regulations before the proceeds are credited to your account.

Knowledge Base Article

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Tax Deducted at Source (TDS)

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Where can I get more information or assistance?

For any questions or concerns, please contact our support team through the in-app help section or at the official support email.

Knowledge Base Article

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Web3 - Fee Update

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When will the new token be listed?

If the rebranded token has not yet been listed, trading will remain unavailable until the listing is completed. Once the token is listed and trading goes live, your PnL will be updated automatically, and we'll notify you through our official communication channels. Rest assured, your converted token

Knowledge Base Article

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Rebranding/Redenomination

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Why can't I update my mobile number?

You may be unable to update your mobile number if: Your account is not KYC verified.The new mobile number is already registered with another CoinDCX account.Identity verification could not be completed. If you're facing any issues, feel free to contact CoinDCX Support by tapping "Chat Now" in the to

Knowledge Base Article

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Mobile Number Update

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Will applying a template remove my existing indicators?

Yes, applying an indicator template will replace the current indicators on your chart with the ones saved in the template. This helps ensure consistency with the saved setup.

Knowledge Base Article

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Indicator Template

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What details are saved in a Layout?

A layout saves the following details: Market (pair) Indicators applied Drawings on the chart Selected timeframe When you load a layout, your chart will open with the same pair and all the saved settings applied, helping you continue your analysis seamlessly.

Knowledge Base Article

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Layout

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Why does my chart open in a different pair when I load a layout?

Layouts remember the pair and timeframe that were selected while saving. So when you load a layout, it automatically opens that specific pair along with the saved setup.

Knowledge Base Article

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Layout

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Which fees are eligible for the Refund?

Only Trading Fees are eligible for the Fees Refund, while Delivery Fees and Liquidation Fees are not included under the Fees Refund benefit.

Knowledge Base Article

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Refund Based Trading Fees in Options Trading

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What is the Zero Brokerage benefit up to the $1 Million volume limit?

Instead of charging zero fees upfront, standard options trading fees will be charged at the time of each trade. Eligible users (those with cumulative Options Notional Volume below $1 million) will then receive a full refund of those trading fees credited daily to their Options Wallet.

Knowledge Base Article

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Refund Based Trading Fees in Options Trading

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24