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What is Two-Factor Authentication (2FA)?

Two-Factor Authentication (2FA) adds an extra layer of security to your CoinDCX account. Once enabled, you'll be required to enter a verification code generated by an Authenticator app (eg: Google Authenticator) whenever you log in or perform certain sensitive account actions. Even if someone knows

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OTP & Two-Factor Authentication (2FA)

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How do I change my Login PIN?

You can change your Login PIN anytime from the app. Follow these steps: Open the CoinDCX app.Go to Security Settings.Select Change Login PIN.Enter your current PIN.Enter a new 6-digit PIN.Confirm the new PIN. Your new Login PIN will be updated immediately. ​ Good to know: 1. INR withdrawals will be

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Login PIN

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Why was my KYC rejected due to “Account already exists” error?

Your KYC verification might not have been successful as the PAN card details you uploaded are already associated with another CoinDCX account. Please be aware that we are unable to proceed with KYC verification when identical documents are already in our system.

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Pending/Rejected/Fail Status

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Will my personal data be shared with authorities?

Your personal data is shared only when legally required by regulatory or law-enforcement authorities. CoinDCX strictly follows data privacy laws and uses robust security measures to keep your information safe.

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Transaction Issues & Support

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How do I buy cryptocurrencies on the CoinDCX App?

Log in to the CoinDCX App. Go to Search or Markets → Spot. Search for the cryptocurrency you want to buy. Select the desired Spot trading pair. Tap Buy. Review the Order Book, Best Bid, and Best Ask prices. Enter the quantity you want to purchase. Select the order type Market, Limit & Stop Limit (Av

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Spot Trading

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Is bank verification through UPI available on both the App and the Website?

No. This feature is only available on the app.

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Verify Bank Account Using UPI

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What should I do if my Login PIN isn't working?

If your Login PIN isn't working: Make sure you're entering the correct 6-digit PIN.Check that you're using the latest version of the CoinDCX app.If you've forgotten your PIN, tap Forgot PIN to create a new one. If the issue continues, contact CoinDCX Support by tapping "Chat Now" in the top right co

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Login PIN

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What do I need to re-enable my CoinDCX account?

To re-enable your account, simply log in using your registered credentials and complete the required verification process. Depending on your account, you may be asked to verify your email address, mobile number, or complete KYC revalidation.

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Re-enable Account

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Will my Drawing Template be saved automatically?

No, Drawing Templates are not auto-saved. You need to manually save your preferred settings using the Save Drawing Template option.

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Drawing Template

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Why does my chart open in a different market or timeframe after login or refresh?

The platform automatically loads your last saved layout. Since layouts remember the pair and timeframe, your chart opens with those saved settings after login or refresh.

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Layout

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Can I place multiple TP/SL orders on one position?

No. Only one TP and one SL can be active for a position at any time. If you add or modify TP/SL, the latest values apply to the entire position, replacing any previous TP/SL settings.

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Options - TP/SL

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Can a demise claim be put on hold?

Yes. A claim may be placed on hold if additional verification is required or if there are legal disputes, competing claims, or pending court proceedings relating to the deceased user's assets. The claim will continue once the required legal requirements have been fulfilled.

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Demise Claim

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Does cancelling a TP/SL order affect my open position?

No. Cancelling a TP/SL order only removes the exit condition. Your open options position remains active and unchanged until you manually close it or it is liquidated.

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Options - TP/SL

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Can I close my active Futures position before the delisting?

Yes. You can close your active Futures position at any time before the announced delisting date and time. If you don't close your position before the deadline, it will be automatically settled during the delisting process.

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Futures Pair Delisting

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Is location access mandatory?

Yes. Location access is required during selfie verification to help securely verify your identity and protect your account.

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Selfie Verification & Location Access

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Why should I use CoinDCX?

Users can easily and effortlessly buy, sell, send, receive and store a range of cryptos like Bitcoin, Ethereum, Ripple, etc. all using a single app which is exceptionally friendly and comfortable to use. You do not have to go through the hassle of entering your trades in the order book. All your ord

Knowledge Base Article

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Trading on CoinDCX

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Will the INR wallet balance be locked for the SIP feature?

No, it will not. We will send out reminder communications one day before the Systematic Investment Plan (SIP) instalment date is due to ensure there is an adequate amount of funds in the wallet.

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Systematic Investment Plan (SIP)

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Can I start SIP at any time or when the market is high?

Systematic Investment Plan (SIP)can be started at any point of the time and at any state of the market. SIP helps you to start investing with a purpose without worrying about market highs and lows.

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Systematic Investment Plan (SIP)

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What is Biometric Login?

Biometric Login lets you securely access your CoinDCX app using your device's fingerprint or Face ID instead of entering your Login PIN each time. It's a convenient way to sign in while keeping your account secure.

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Biometric Login

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Why can't I enable Biometric Login?

If you're unable to enable Biometric Login, check the following: Make sure your device supports biometric authentication.Ensure fingerprint or Face ID is already set up in your device settings.Update the CoinDCX app to the latest version.Restart the app and try again. If the issue continues, contact

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Biometric Login

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24