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What mobile devices does CoinDCX support?

Download the CoinDCX app on Android or iOS from trusted sources only. ​ Important: Always avoid scammers and refer to official sources for downloading.

Knowledge Base Article

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Sign Up: Creating Your CoinDCX Account

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How do I deposit INR into my CoinDCX account using website?

​ Before you begin: Ensure your KYC verification is complete.Ensure your bank account is verified before initiating a deposit.​ On the CoinDCX Website Visit the CoinDCX Website and log in to your account. Go to Portfolio.Select INR Wallet.Click Deposit INR.Choose your preferred payment method.Follow

Knowledge Base Article

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How do I deposit?

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As a Prime member, What are the investment options available for High Net-Worth Individuals (HNIs) and institutions?

As a Prime member, there are several premium investment options available to High Net-Worth Individuals (HNIs) and institutions. These include Advanced Earn, Crypto Baskets, and Crypto SIPs.

Knowledge Base Article

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CoinDCX prime

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How can I cancel my SIP?

You can cancel your SIP anytime: Go to Portfolio → SIP Select the SIP Tap the three-dot menu → Cancel SIP Confirm and select a reason Once cancelled, future installments will stop. Your invested amount will remain in your portfolio.

Knowledge Base Article

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Systematic Investment Plan (SIP)

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Can the master account transfer funds between Sub-Accounts?

Yes. The master account can transfer assets between the master account and its Sub-Accounts.

Knowledge Base Article

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Permissions & Access

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Is Earn available for all tokens listed on CoinDCX?

No. Earn is only available for selected tokens that are displayed under the Earn section of the CoinDCX App.

Knowledge Base Article

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Simple Earn

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I got a message saying "UPI Limit Reached." What should I do?

This means you have exceeded the attempt limit of verifying a bank account using UPI. In this case, please select the option to add your Bank Account manually (Account Number + IFSC) to proceed.

Knowledge Base Article

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Verify Bank Account Using UPI

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What happens if I don't sell my tokens before the delisting date?

If you don't take any action before the specified delisting date and time, your tokens will be automatically converted into USDT at the prevailing market rate within 5 working days from the delisting date. The converted amount will be credited to your wallet after deducting the applicable 1% TDS.

Knowledge Base Article

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Token Delisting

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Will I be charged gas fees if my transaction fails?

Yes. Gas fees are charged by the blockchain for processing your transaction, regardless of whether it succeeds or fails. This is because blockchain validators perform work to process the transaction even if it isn't completed successfully. To reduce the chances of a failed transaction, ensure you ha

Knowledge Base Article

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Crypto to Crypto Swap

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What should my friend do after receiving my referral link?

For your referral to be tracked successfully, your friend should: Click your referral link.Download the CoinDCX app using that link.Open the app within 24 hours.Complete the sign-up process on the same device. Following these steps helps ensure the referral is successfully recorded.

Knowledge Base Article

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Refer & Earn

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Why am I not receiving the OTP?

If you haven't received the OTP: ​ Ensure your mobile network is active.Check if your number can receive SMS.Wait a few minutes before requesting another OTP.Verify that you've entered the correct mobile number.​ If you still don't receive the OTP, reach out to our support team through chat for assi

Knowledge Base Article

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Sign Up: Creating Your CoinDCX Account

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What are gas fees?

Gas fees are transaction fees charged by a blockchain network for processing and securing transactions. Gas fees are determined by the blockchain and may increase or decrease depending on network activity at the time of your transaction.

Knowledge Base Article

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Introduction to Web 3

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Can I complete KYC without Aadhaar?

Yes. If you don't have Aadhaar or are unable to complete Aadhaar verification through DigiLocker, you can use your passport to complete KYC. You’ll need to upload clear images of the front and back of your passport and complete a live selfie. Note: Only Indian passports issued in India are accepted.

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Passport Verification

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How do I get support as a Prime user?

Prime users have access to: ​ 1.Dedicated Prime Chat Support: Real-time assistance via chat. 2.Prime Email Support: Specialized support through email.

Knowledge Base Article

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CoinDCX prime

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How can I track my earnings?

You can track your earnings directly in the CoinDCX App:Earn → Overview. Here, you can view: Total earnings. Active Earn positions. Token-wise earnings and performance.

Knowledge Base Article

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Simple Earn

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My INR withdrawal failed due to an Invalid IFSC. What should I do?

If your withdrawal failed because of an Invalid IFSC, it may be because your bank details have changed. ​ For example, this can happen if your bank home branch has changed and the IFSC code associated with your account has been updated. ​ Please ensure your registered bank account details on CoinDCX

Knowledge Base Article

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Withdrawal Delayed/Rejected?

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I'm unable to disable or re-enable my account. What should I do?

If you're facing any issues while disabling or re-enabling your account, you can reach out to our Chat for assistance. Our support team will be happy to help!

Knowledge Base Article

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Disable Account

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Why can't I email my grievance directly to the Grievance Officer?

To help ensure a faster resolution, we encourage you to first refer to our Frequently Asked Questions (FAQs), as many common queries can be resolved immediately. ​ If you still need assistance, please reach out to our Chat. Our support team will review your concern and guide you through the appropri

Knowledge Base Article

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Grievance

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My INR withdrawal shows pending/processing. What should I do?

The processing time depends on your withdrawal amount: ​ Most INR withdrawals below ₹5 lakh are processed within 6 hours.INR withdrawals above ₹5 lakh may take up to 72 hours to process, depending on standard banking timelines.​ If your withdrawal is still within the applicable processing time, no a

Knowledge Base Article

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Withdrawal Delayed/Rejected?

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What details should I verify before adding the CoinDCX bank account as a beneficiary?

Before adding the beneficiary, make sure you've entered the following details exactly as displayed in your CoinDCX account: Beneficiary NameAccount NumberIFSC Code Copying and pasting the details can help prevent typing errors and ensure a successful beneficiary addition.

Knowledge Base Article

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Adding Beneficiary

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24