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How will I know if the balance is credited?

You can always check your wallet balance or the "others" tab of your trade report to see a credit entry of the transaction. Moreover, we will also share customized details of the conversion via email.

Knowledge Base Article

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Delisting

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In case of a short position:

Adding margin will increase the leverage and the hard liquidation price Removing margin will decrease the leverage and the hard liquidation price

Knowledge Base Article

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Margin Trading

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Why so frequent changes in Web 3 fees? I.e. Jan 25 and Oct 25?

The Web3 fee revisions in Jan and Oct 2025 are driven by underlying infrastructure realities, volatile on-chain gas costs, higher liquidity routing expenses, expanded security and compliance requirements, and the need to scale multi-chain infrastructure as adoption grows. The fee adjustment brings f

Knowledge Base Article

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Web3 - Fee Update

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What are the general security practices that I should follow?

Each user needs to register on CoinDCX and fulfill the KYC requirements. When using CoinDCX Android or IOS apps, always enable 2FA on your account. We highly recommend using an app-based 2FA like Google Authenticator. Never leave your mobile device unattended. Always log out of your CoinDCX account

Knowledge Base Article

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Security Tips

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How can I open a position?

1.Go to the Trading page > Select Margin > Select the desired pair. 2.Click on a Long (Buy) order or Short (Sell) (specify the quantity, leverage, price). 3.(optional) If you select a BO (Bracket Order) fill in other details like Target Price and SL (Stop Loss Price). 4. Place your order by clicking

Knowledge Base Article

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Margin Trading

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How to add cryptos to the watchlist on CoinDCX?

To add a crypto token to your watchlist, go to the Markets section and select the token you want to add to your watchlist. ​ Click on the star icon on the top right corner for the selected token. ​ You can now view it under the Watchlist tab in the Markets section. ​

Knowledge Base Article

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Trading on CoinDCX

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Is TDS applicable on “Gross order amount” or “Net order amount”?

According to the CBDT circular dated June 23, 2022 [read here], TDS is applicable on the Net order amount. In simple words, the Net order amount is the transaction value minus the exchange fees. For example, if you want to sell BTC worth ₹1000, an exchange fee of 0.2% is applicable on this amount af

Knowledge Base Article

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TDS for CoinDCX Pro Users

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Why is TDS shown here?

TDS (Tax Deducted at Source) is collected on trades as per Indian regulations and deposited with the government.

Knowledge Base Article

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Trust & Transparency Centre

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How can I create, reset and delete my Backup Codes on CoinDCX website?

To create your Backup Codes: Log into your CoinDCX web account Click on Security tab to access backup codes optionClick on “Setup” under Backup Codes section to create my backup codesClick on “Get Backup Codes”Enter your password and OTP/Google Authenticator code and click on “Confirm”From here you

Knowledge Base Article

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Backup Codes

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What are Backup Codes?

Backup Codes are special one-time-use sets of 8 digits that you can rely on to access your CoinDCX account. They come in handy if you ever lose your phone or can't receive OTP through text messages or Google Authenticator codes. Keep them safe for those just-in-case moments

Knowledge Base Article

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Backup Codes

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What are the signs that it’s a scam?

As cryptos and allied digital assets are gaining popularity, the interest among the users is growing, so are the number of scams. There are multiple ways in which a new investor can be scammed. Scammers may pretend to be contacting you on behalf of CoinDCX. They can reach out to you pretending to be

Knowledge Base Article

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Security Tips

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What information do I need to provide when raising my complaint to Grievance?

To help us resolve your issue faster, please include: Your registered email ID. Ticket ID (Mandatory) A detailed description of the issue. Relevant transaction details. Supporting documents or screenshots.

Knowledge Base Article

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Grievance

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Is TDS applicable if I transact less than ₹10,000 in a financial year?

According to Income Tax rules, if your total transactions (both buying and selling) on all exchanges amount to less than ₹10,000, TDS (Tax Deducted at Source) might not apply. However, it's essential to understand that these limits apply to all your trades across different exchanges. Starting from J

Knowledge Base Article

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TDS for CoinDCX Pro Users

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What is a Long Position?

In this position, funds are bought by the trader and then sold at the Target Price. Traders open a long position in the hope that the price will go up in the future. Eg. If a trader, trading in the XRP/BTC pair, longs 1000 XRP at 2x leverage. If the BTC equivalent of 1000 XRP is 0.09 BTC (considerin

Knowledge Base Article

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Margin Trading

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I do not see a token listed in CoinDCX Web 3, what do I do?

The CoinDCX team is continuously striving to integrate new tokens into our platform daily. Should you have any particular requests, please don't hesitate to contact us via our chatbot. We'll promptly assess the requested token and endeavor to list it as soon as possible after auditing.

Knowledge Base Article

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Trade

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What is a Futures Contract?

Futures contract is a type of derivative* that is essentially an agreement between two parties to buy/sell an asset (e.g. Bitcoin) of a specific value at a predetermined future date and price. The aforementioned asset is known as the underlying of the Futures contract. *Glossary Derivative: A deriva

Knowledge Base Article

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Futures Trading

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Where can I change the timezone setting in the charts?

Click the clock at the bottom right of your chart (on web/desktop) or go to chart settings then select Symbols and then your preferred timezone from the list, and your chart will instantly reflect the new timezone. This will help you align chart times with your local trading hours or market of inter

Knowledge Base Article

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Charts & Indicators

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Could I have the option to choose which features I'd like to enable the PIN for?

We will soon be introducing more preference options for the PIN feature where you will be able to control your preferences.

Knowledge Base Article

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PIN Related Issues

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Tips for staying safe from scams

We’ve been continuously trying to warn our users about frauds and scams through our official support channels. However, you can follow these simple steps to avoid any potential scams. CoinDCX personnel will NEVER message you personally or ask you to pay any amount for providing any assistance. In ca

Knowledge Base Article

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Security Tips

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What can I do to avoid a scam?

With the rising interest among users for cryptos and allied digital assets, there has been an increase in the number of scams. We always request our users to stay vigilant and not to share any personal details. CoinDCX does not have any official support assistance available on Instagram or Facebook.

Knowledge Base Article

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Security Tips

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24