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What is gas/network fees?

Gas fees represent the charges imposed by the blockchain for ensuring its security.

Knowledge Base Article

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Trade

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What if I am not satisfied with the explanation provided?

If your concern remains unresolved, please write directly to [email protected]. Our Grievance team will review your case thoroughly and may reach out via call to discuss a resolution in line with our Terms & Conditions.

Knowledge Base Article

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Latest Updates on Advanced Earn

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How to transfer funds from AXIS Bank app to CoinDCX wallet?

Follow these steps to add funds in your CoinDCX wallet 1. Click ‘Add’ on the homepage of CoinDCX app and then select ‘Add Funds’. ​ ​ ​ ​ 2. Enter the amount you want to transfer to your CoinDCX wallet and proceed. ​ ​​ ​ 3. Choose Net Banking option and click on ‘Continue‘ to proceed adding funds t

Knowledge Base Article

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INR Deposit Guide (As per the Bank)

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Why was my KYC rejected due to Invalid PAN card?

Please be advised that if you already have a CoinDCX profile with the same PAN number, you will be unable to create a new CoinDCX account. We recommend that you attempt logging into the initial account with which you registered your PAN.

Knowledge Base Article

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Pending/Rejected/Fail Status

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What is a Good-Till-Cancelled order?

A Good-Till-Cancelled (GTC) order is an order to buy or sell a crypto that lasts until the order is completed or cancelled. Below you can see how you can choose the option when you want to buy your favourite crypto at the price you want, and have no issues waiting to obtain that specific price.

Knowledge Base Article

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Futures Trading

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How is my wallet and key secured?

Your wallet is secured through encryption and other security measures. CoinDCX keeps your private key in an encrypted format, meaning it’s safe and not accessible to anyone, including themselves.

Knowledge Base Article

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WEB 3 Custody

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Can I still trade or use INR deposits if CDW is disabled?

Yes. Even if Crypto Deposit & Withdrawal (CDW) access is disabled, you can still trade on CoinDCX and use INR deposits/withdrawals normally.

Knowledge Base Article

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Crypto Deposit & Withdrawal (CDW) & Travel Rule

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Where do I track the Airdrop balance I received?

You will be able to see the total quantity increased in the portfolio section. We are working towards showing settlement airdrops transactions in the wallet in future. ​ For now, you can simply check the total quantity of the token and verify with the email that we sent you. ​

Knowledge Base Article

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Airdrop

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Could I have the option to choose which features I'd like to enable the PIN for?

We will soon be introducing more preference options for the PIN feature where you will be able to control your preferences.

Knowledge Base Article

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PIN Related Issues

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What is the price at which I will get Airdrop?

Since these are distributed Tokens the price of the Airdrop is 0.

Knowledge Base Article

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Airdrop

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What is the Earn Product?

Earn is a product offering which allows a CoinDCX user to deploy a minimum quantity of virtual digital assets/ tokens and generate potential returns in the virtual digital assets/ tokens deployed, subject to the terms of the product as mentioned hereinbelow.

Knowledge Base Article

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Simple Earn

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Can I miss a SIP instalment?

Yes, you can miss your Systematic Investment Plan (SIP) payments. And even if you do, your account will not get deactivated. If you miss a SIP due to insufficient balance in your account, you can just pay it next week, and your SIP will continue as normal.

Knowledge Base Article

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Systematic Investment Plan (SIP)

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What kind of returns can I expect with Advanced Earn?

Advanced Earn provides varied returns ranging from low to high, reflecting the higher risk associated with this product. These returns are only indicative and should not be construed as a guarantee

Knowledge Base Article

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Advanced Earn

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What is the role of Directorate of Enforcement (ED)?

The Directorate of Enforcement is a multi-disciplinary organization mandated with investigation of offenses of money laundering and violations of foreign exchange laws. The statutory functions of the Directorate include enforcement of following Acts: The Prevention of Money Laundering Act, 2002 (PML

Knowledge Base Article

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PMLA Rules from a User POV

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Why is KYC important?

KYC is important because it helps prevent identity theft, fraud, and money laundering.

Knowledge Base Article

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PMLA Rules from a User POV

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What is the role of FIU-IND under PMLA?

FIU-IND (Financial Intelligence Unit - India) is the central agency responsible for receiving, processing, analyzing, and disseminating information relating to suspect financial transactions. It plays a crucial role in identifying and preventing money laundering and other related offences.

Knowledge Base Article

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PMLA Rules from a User POV

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What constitutes a suspicious transaction under PMLA?

Suspicious transaction means a transaction referred to in clause (h) of sub-rule(1) of Rule 2 of Prevention of Money-Laundering (Maintenance of Records) Rules 2005, including an attempted transaction, whether or not made in cash, which to a person acting in good faith: (a) gives rise to a reasonable

Knowledge Base Article

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PMLA Rules from a User POV

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In what form is the information on the identity of clients required to be maintained?

Rule 10 of the PML Rules specifies that the reporting entity shall maintain information on the identity of clients in the manner as may be specified by the sector Regulators.

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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For how long should the record of transactions be retained?

The records referred to in clause (a) of sub-section (1) of Section 12 shall be maintained for a period of five years from the date of transaction between a client and the reporting entity. The records referred to in clause (e) of sub-section (1) of Section 12 shall be maintained for a period of fiv

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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What is this new API feature?

There are 2 new APIs in this release. Using the Sub Account Transfer API, users will be able to move funds between their Spot and Futures wallets within the main account and its subaccounts. Using Wallet Transfer API, users will be able to transfer funds between Spot and Futures wallets within a sub

Knowledge Base Article

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Sub-Account Balance Transfer API

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24