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HS
How can I reduce or extend my SIP duration?

We currently do not have any fixed lock-in period for Systematic Investment Plan (SIP), thus you can cancel or continue your SIP for as long as you like.

Knowledge Base Article

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Systematic Investment Plan (SIP)

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Can I trade 24x7 with the CoinDCX Futures API?

Yes, with the CoinDCX Futures API, you can enjoy the freedom of 24x7 trading. This ensures that your trading activities are not confined by time zones, allowing you to trade anytime, anywhere, and stay ahead of the market at your convenience.

Knowledge Base Article

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Trading Related Queries

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Can I be excluded from participating in the Rewards Hub?

Yes, the platform has the capability to blacklist any user from participating in the Rewards Hub based on specific criteria.

Knowledge Base Article

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Reward Hub

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Are Reward Hub banners still available?

Yes, the Reward Hub banner will be available in both light and dark themes.

Knowledge Base Article

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CoinDCX Unified App

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What are the CDD Measures for Unincorporated Association or a body of individuals as per PMLA Act 2002?

In case the customer is a body of individuals following documents are required for due diligence resolution of the managing body of such association or body of individuals; Permanent account number or Form No.60 of the unincorporated association or a body of individuals; power of attorney granted to

Knowledge Base Article

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PMLA Rules from a User POV

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Is the passive return guaranteed?

When you initiate a transaction, the rate displayed for the selected token at that moment represents the guaranteed passive return. This rate is determined based on: The agreed-upon duration of the investment. The minimum or agreed tenure. The disclosed risks associated with Crypto Assets. Please en

Knowledge Base Article

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Simple Earn

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What is available balance?

The total amount of tokens that are currently available for trading in Margin and Spot. Available balance can be deposited or withdrawn without any restriction, assuming you have completed your KYC.

Knowledge Base Article

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Margin Trading

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How will the Portfolio section change with the introduction of Futures Wallet?

The Portfolio section will feature separate sections for the Spot wallet and the Futures wallet, providing transparent views of asset allocation and transaction histories for each wallet.

Knowledge Base Article

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Futures Wallet

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Why am I being charged gas fees for my Buy/Sell transactions on CoinDCX Web 3?

CoinDCX does not charge a gas fee. The gas fee is the charge imposed by the blockchain for ensuring its security.

Knowledge Base Article

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Trade

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What is margin trading (DCXmargin)?

DCXmargin is the margin trading platform of CoinDCX. With DCXmargin, you do not need to "own" or have possession of the underlying asset to enter a contract. We provide the funding for you to trade against other assets, at a leverage ratio of up to 5:1. The use of margin means you are only required

Knowledge Base Article

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Margin Trading

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What if the submitted documents/KYC are rejected?

If there's a hiccup and your Re-KYC documents don't match the information in the government database, don't worry! You just need to send in the correct and valid KYC documents again. Once we have the right details, you'll be good to go for any transactions on our platform.

Knowledge Base Article

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Re-KYC Verification

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Is there any fee charged for transfer from spot wallet to futures wallet or vice versa?

There is no fee charged on transferring funds between Spot and Futures wallet.

Knowledge Base Article

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Futures Wallet

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What is the best time to invest in the SIP?

There is no ‘good’ or ‘best’ time to invest through the Systematic Investment Plan (SIP). All SIP orders are executed as market orders so you don’t have to wait for the perfect opportunity to invest. Once you select a particular fund to invest in, you can start any time and invest regularly every we

Knowledge Base Article

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Systematic Investment Plan (SIP)

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Is there any fee associated with the Re-KYC?

The Re-KYC process does not involve any fees; it is completely free of charge.

Knowledge Base Article

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Re-KYC Verification

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How can I get updates about this API?

Check the CoinDCX website for the latest API documentation and release notes. Subscribe to any notifications or newsletters from CoinDCX.

Knowledge Base Article

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Sub-Account Balance Transfer API

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How do I start using the API?

Log in to your CoinDCX main account. Go to the API section. Create or find your API key. Check the API documentation for details on how to use it.

Knowledge Base Article

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Sub-Account Balance Transfer API

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Do I need to use two separate emails to sign up and use CoinDCX and CoinDCX Pro?

CoinDCX is another product of CoinDCX Pro. To ensure that you do not face any hassles in maintaining your portfolio, simply login to CoinDCX using your existing email address that was used to register on CoinDCX Pro. In case you are a new member, signup on CoinDCX with any email address but try to k

Knowledge Base Article

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Create an Account

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What if I change my mind about my TP/SL settings?

You can easily edit your TPSL settings directly from the order form or your active position card. If you want to update your values, just select the Edit option.

Knowledge Base Article

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TP/SL Feature

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Can Okto Points earned in CoinDCX Web3 mode be transferred or used elsewhere?

Okto Points earned within CoinDCX's Web3 mode are exclusive and cannot be transferred or used in Okto or any other platform. These points are specifically intended for use within CoinDCX Web3 to enhance your trading and engagement experience.

Knowledge Base Article

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Okto Points

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What are the documents required for Withdrawal?

The following details are required to process a Crypto withdrawal transaction: To process your crypto withdrawal, you'll need to provide the following details depending on the type of withdrawal: 1. Self Wallet Withdrawal: When withdrawing crypto to your wallet (hosted with an exchange or wallet pro

Knowledge Base Article

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Custody FAQs

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24