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How do I avail Earn?

If you're a registered user, just head over to the "Earn" tab to check out the exciting opportunities waiting for you. You can use this space to deploy your crypto assets and enjoy passive returns according to the agreed-upon tenure.

Knowledge Base Article

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Simple Earn

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Can I trade Futures at any time?

Yes. Crypto Futures trading on CoinDCX is available 24 hours a day, 7 days a week, allowing you to trade anytime.

Knowledge Base Article

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Introduction to Futures Trading

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What does the “Close All” option do in Positions and Orders?

The Close All option acts as a risk-management and emergency control. In the Orders tab: Cancels all open futures orders at once Useful when market conditions change rapidly This option is visible when you have more than one open order ​ In the Positions tab: Closes all active futures positions Canc

Knowledge Base Article

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Order Placing & Active Positions

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Can I adjust my active Futures position?

Yes, you can adjust your active Futures position at any time by modifying the following: Leverage: Increase or decrease the leverage for your position. Margin: Add or remove margin from your position. Liquidation Price: Adjust your liquidation price by changing the margin allocated to your position.

Knowledge Base Article

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Order Placing & Active Positions

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Why is my conversion rate showing blank on the Order Page?

The conversion rate may appear blank when your order is filled across different conversion rates. In such cases, you can still check the detailed breakdown by navigating to: Order Info → Average Fill Price → Trade Details. Under Trade Details, you will be able to see: The quantity filled at each ste

Knowledge Base Article

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USDT<>INR Conversion Rate

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Why does my order show as “Placed” instead of “Bought” or “Sold”?

If there is a delay in execution due to blockchain network congestion, the order may temporarily show as “Placed.” Once the transaction is confirmed on the blockchain, the tokens will be credited to your wallet and reflected under the Activity section.

Knowledge Base Article

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Quick Trade

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Why am I seeing a “Security Alert – This device is not supported” message?

You are seeing this message because your phone has certain modifications or apps that reduce its security. For safety reasons, CoinDCX can only be accessed from devices with standard security settings. Please try following these steps to unblock your device. How to fix it: Use a genuine, unmodified

Knowledge Base Article

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Security Tips

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What is the objective of PMLA Act 2002?

The objective of PMLA is to prevent money laundering and to confiscate and seize the proceeds of crime, thereby combating terrorism financing and other illicit activities.

Knowledge Base Article

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PMLA Rules from a User POV

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Where can I trade Crypto Futures?

You can trade Crypto Futures on both the CoinDCX App and the CoinDCX Website.

Knowledge Base Article

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Introduction to Futures Trading

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Can I create a new account with the same set of KYC documents and bank account?

No, you cannot create a new CoinDCX account using the same KYC documents and bank account. Each person is allowed only one account linked to their verified KYC details. Attempting to use duplicate documents or bank details will result in the new account being rejected.

Knowledge Base Article

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Create an Account

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What expiries are available for Options trading?

Options trading supports Daily, Weekly, Monthly, Quarterly & Yearly expiries, with more durations planned based on user demand and market trends.

Knowledge Base Article

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Crypto Options

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What does the INR Conversion Rate change mean for my existing positions?

The INR Conversion Rate determines how your INR-Margin Futures positions are valued against USDT. When this rate changes, it affects the value of your locked margin in INR terms. If the conversion rate increases, the INR value of your locked margin goes up, giving you a notional gain. If it decrease

Knowledge Base Article

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USDT<>INR Conversion Price Revised

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What is the age limit for nominees?

To be eligible, kindly make sure the nominee is at least 18 years old, meeting the minimum legal age requirement.

Knowledge Base Article

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Nomination

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What happens if I don't save the recovery file?

If you don’t save your recovery file and later lose access to your email, neither you nor CoinDCX will be able to recover your assets. Saving the file ensures you can regain access to your account even if your email changes.

Knowledge Base Article

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WEB 3 Recovery

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How do I start using the API?

Log in to your CoinDCX main account. Go to the API section. Create or find your API key. Check the API documentation for details on how to use it.

Knowledge Base Article

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Sub-Account Balance Transfer API

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Is it mandatory to save the recovery file?

While it’s not required, we highly recommend saving the recovery file. It helps prevent situations where you might lose access to your Web3 account. The recovery file will look like “COINDCX_DO_NOT_DELETE_1234.txt”

Knowledge Base Article

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WEB 3 Recovery

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Do I need to link my email to my Web3 account?

Yes, you need to connect your Google account to your Web3 wallet for access.

Knowledge Base Article

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WEB 3 Recovery

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Can CoinDCX access my private key?

No, CoinDCX cannot access your private key. They only hold an encrypted version of it, so even they cannot see the actual contents. This ensures your key remains secure.

Knowledge Base Article

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WEB 3 Recovery

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Why are my INR withdrawals/payouts to Paytm bank accounts failing?

According to the recent RBI notification, as of March 15, 2024, users are restricted from adding funds to their Paytm bank accounts. However, funds already present in your Paytm Payments Bank Limited (PPBL) account can still be utilized.

Knowledge Base Article

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Paytm Bank Account

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Is TDS applicable on Global Futures trading?

No. TDS is not applicable on trading in Global Futures. TDS is applicable only on Spot trading & Insta trading. Futures trading does not attract TDS.

Knowledge Base Article

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Global Futures

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24