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How can I update a Deposit request created with an Incorrect Amount

If you want to update or edit your deposit details, like transaction amount, transaction ID / UTR / reference number, you can follow these steps on CoinDCX App. Login to your CoinDCX app and click on the profile icon. Go to ‘Available to Invest’. Visit ‘Transactions’ and select the transaction you w

Knowledge Base Article

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INR Deposits

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How is my account managed differently as a Prime User?

Your account management will be personalized to ensure you receive tailored support and services that align with your investment needs and preferences.

Knowledge Base Article

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CoinDCX prime

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Is my information secure during the Re-KYC process?

During the Re-KYC process, we have implemented rigorous measures to ensure the utmost security and confidentiality of your information. To maintain the privacy of customer data, we employ encryption protocols for secure data transmission, strictly adhere to data protection laws, and implement robust

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Re-KYC Verification

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Is there a lock-in period for Systematic Investment Plan (SIP)?

There is no lock-in period for Systematic Investment Plan (SIP) with CoinDCX. You can continue your SIP instalments for as long as you wish and cancel anytime as per your convenience.

Knowledge Base Article

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Systematic Investment Plan (SIP)

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Is my information adequately protected during Electronic video verification, considering the potential misuse of video KYC?

CoinDCX operates as a fully compliant crypto exchange in accordance with government rules and regulations. Consequently, we uphold the highest standards of due diligence measures, prioritizing the safeguarding of customers' information. The data obtained during the Video Verification process is secu

Knowledge Base Article

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Verification

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How does it work?

The API updates your fund transfers in real time. This means when you move your money between accounts or wallets, it happens instantly and your balances are updated right away.

Knowledge Base Article

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Sub-Account Balance Transfer API

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What happens if the details I submit for Travel Rule checks are incorrect or conflicting?

If the details do not match, your transaction may be delayed or rejected until the correct information is provided. In some cases, Crypto Deposit & Withdrawal (CDW) access may be temporarily restricted until the issue is resolved. Repeated incorrect submissions may result in permanent restrictions.

Knowledge Base Article

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Crypto Deposit & Withdrawal (CDW) & Travel Rule

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Can I use my previously saved wallet address to make deposits?

No, please avoid making deposits to any previously saved wallet addresses. Since crypto deposits are disabled, any funds sent to old addresses will not be credited to your account.

Knowledge Base Article

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Crypto Deposit/Withdrawal Access Restriction

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How can I get my CDW access restored?

If your access has been restricted, it will either remain suspended or be reviewed for potential restoration in the future. Please note that restoration is not guaranteed and will be evaluated based on eligibility and platform policies.

Knowledge Base Article

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Crypto Deposit/Withdrawal Access Restriction

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How many times can I use a Backup Code?

All backup codes are unique and can be used only once. Once a backup code has been used, it will become invalid.

Knowledge Base Article

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Backup Codes

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Can I still trade or use INR deposits and withdrawals?

Yes, even though your CDW access is restricted, you can continue to deposit and withdraw INR as usual and engage in trading activities on our platform.

Knowledge Base Article

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Crypto Deposit/Withdrawal Access Restriction

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How do I buy a token in Web 3?

You can buy a token with these simple steps: Head over to the Trade section in Web 3 Search for the token you wish to buy and click on it View all the details pertaining to the token and then click on “Buy” button at the bottom Once you land on the order page, select the token you wish to pay in ord

Knowledge Base Article

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Trade

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How can I update a Deposit Request created with an Incorrect Reference Number (Reference Mismatch)?

If you want to update or edit your deposit details, like transaction amount, transaction ID / UTR / reference number, you can follow these steps on CoinDCX App. Login to your CoinDCX app and click on the profile icon. Go to ‘Available to Invest’. Visit ‘Transactions’ and select the transaction you w

Knowledge Base Article

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INR Deposits

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What if I exhaust all of my Backup Codes?

If you've used up all your backup codes, no worries! Simply click on the ‘Reset’ icon on your backup codes details page to generate new ones. If you find yourself logged out and can't get back in, we're here to help! Reach out to our Support team by raising a chat and they'll assist you in getting b

Knowledge Base Article

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Backup Codes

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What happens to the unused funds in my wallet?

We regularly adhere to security guidelines and conduct internal audits to guarantee a safe and secure ecosystem for our users. In order to maintain compliance, we will automatically refund any unused funds available in your wallet for more than 365 days into your registered bank account. In case of

Knowledge Base Article

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INR Deposits

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What details are needed for nomination?

We kindly request you to provide the complete name, date of birth, and your relationship with the person you are nominating. Please ensure that the nominee's age and name are accurately entered, matching the details on any National Informatics Centre (NIC) document, such as Aadhaar card, PAN card, D

Knowledge Base Article

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Nomination

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I have multiple accounts. How can I disable the account which I don't use?

If you wish to deactivate an account or have multiple accounts and want to disable one that you no longer use, it's a simple process. ​ Steps to disable your account from the CoinDCX Website Log in to the CoinDCX website https://coindcx.com/. Visit [Profile] and select [Security]. Go to [Account Sec

Knowledge Base Article

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Account Closure

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What is a Good-Till-Cancelled order?

A Good-Till-Cancelled (GTC) order is an order to buy or sell a crypto that lasts until the order is completed or cancelled. Below you can see how you can choose the option when you want to buy your favourite crypto at the price you want, and have no issues waiting to obtain that specific price.

Knowledge Base Article

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Futures Trading

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Can I trade 24x7 with the CoinDCX Futures API?

Yes, with the CoinDCX Futures API, you can enjoy the freedom of 24x7 trading. This ensures that your trading activities are not confined by time zones, allowing you to trade anytime, anywhere, and stay ahead of the market at your convenience.

Knowledge Base Article

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Trading Related Queries

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Why should I use the CoinDCX Futures API?

The CoinDCX Futures API offers numerous advantages, including the power of India's largest crypto trading platform, extreme liquidity for fast trades, diverse market opportunities, competitive fees, high rate limits for uninterrupted trading, 24x7 trading flexibility, and dedicated key account manag

Knowledge Base Article

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Trading Related Queries

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24