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How can I create a strong password?

A strong password should: Be at least 8 characters long.Include uppercase and lowercase letters.Include at least one number.Be unique to your CoinDCX account.Avoid using easily guessable information such as your name, mobile number, or date of birth.

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Password Management

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Which records need to be maintained as per PMLA?

As per Rule 3 of the Rules Prevention of Money-Laundering (Maintenance of Records) Rules 2005, every reporting entity shall maintain a record of all transactions including, the record of : all cash transactions of the value of more than ten lakh rupees or its equivalent in foreign currency all serie

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PMLA Rules from a Reporting Entity POV

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Why can't I enable Biometric Login?

If you're unable to enable Biometric Login, check the following: Make sure your device supports biometric authentication.Ensure fingerprint or Face ID is already set up in your device settings.Update the CoinDCX app to the latest version.Restart the app and try again. If the issue continues, contact

Knowledge Base Article

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Biometric Login

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How does redenomination affect my holdings?

During a redenomination, the existing token is replaced with a new token based on the announced conversion ratio. For example: Old Token: BTC New Token: BTCQ Conversion Ratio: 1:10 If you hold 10 BTC, you'll receive 100 BTCQ after the redenomination. Although your token quantity changes, your Invest

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Rebranding/Redenomination

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Who is covered by the CIPF?

All registered CoinDCX users holding assets on the platform are covered by the CIPF, subject to fund policy terms.

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Trust & Transparency Centre

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What are a reporting entity’s obligations with regard to risk mitigation?

Every reporting entity is required to exercise ongoing due diligence with respect to the business relationship with every client and closely examine the transactions in order to ensure that they are consistent with their knowledge of the client, his business and risk profile and where necessary, the

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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Why is TDS shown here?

TDS (Tax Deducted at Source) is collected on trades as per Indian regulations and deposited with the government.

Knowledge Base Article

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Trust & Transparency Centre

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Can I withdraw my funds after the unlock?

Yes. Once your Advanced Earn balance is unlocked and reflected in your wallet, you can withdraw if you have CW Access, trade, or transfer the funds as per your preference.

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Latest Updates on Advanced Earn

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What does it mean to have early access to new products?

Prime users are given the opportunity to access and invest in new products before they are made available to the general public.

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CoinDCX prime

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How can I avoid my position getting liquidated?

You can reduce liquidation risk by: Setting Stop Loss (SL) for your position Monitoring your position regularly Avoiding excessive leverage Adding margin when required Risk management plays a key role in futures trading.

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Liquidation

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What happens if I don’t complete this?

If you don’t provide these details: Your account will be considered non-compliant You may not be able to trade

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Income & Occupation Details

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Is my income verified or checked?

No. This is a self-declaration.

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Income & Occupation Details

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How do I complete Aadhaar verification using PIN-less DigiLocker login?

Select Continue with DigiLocker on the Aadhaar verification screen.You will be redirected to DigiLocker.The mobile login option will be selected by defaultEnter your registered mobile number.Enter the OTP received from DigiLocker.Provide consent to share your Aadhaar details with CoinDCX.Once your A

Knowledge Base Article

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DigiLocker – PIN-less Verification

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How do I verify my Aadhaar using DigiLocker PIN?

Select Continue with DigiLocker.Enter your Aadhaar number on the DigiLocker screen.Enter your 6-digit DigiLocker security PIN.Sign in to DigiLocker.Provide consent to share your Aadhaar details with CoinDCX.Once verification is successful, continue with the next step of KYC.

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DigiLocker – Aadhaar & PIN Verification

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Can I block my current device?

Yes, but keep in mind that you'll be signed out of that device and will need to contact CoinDCX Support by tapping "Chat Now" in the top right corner to unblock the device. Only block your current device if necessary.

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Verified Devices

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What is the minimum order value for Spot Trading?

INR Pairs: The minimum order value is ₹100 & Crypto-to-Crypto (C2C) Pairs: The minimum order value varies depending on the trading pair.

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Spot Trading

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What happens if there are multiple claimants or a legal dispute?

If there are competing claims, succession-related disputes, or ongoing court proceedings concerning the deceased user's assets, CoinDCX may pause the transmission process until the matter is resolved in accordance with applicable law.

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Demise Claim

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What is PMLA?

PMLA is an abbreviation for the Prevention of Money Laundering Act, 2002 which is in force since 1st July 2005.

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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Can I delete my Backup Codes?

Yes. You can delete your Backup Codes from the CoinDCX website. Go to: Profile Icon > Security > Backup Codes > Manage ​ From there, select Delete to remove your existing Backup Codes.

Knowledge Base Article

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Backup Codes

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Will the fee change affect my current trades?

The revised 1.5% fee will apply to all Web3 transactions initiated on or after October 1, 2025. Transactions before this date will follow the old rate of 0.85%.

Knowledge Base Article

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Web3 - Fee Update

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24