Can't find what you're looking for?

Ask a question

Search Results (852)

Relevance
Selected Relevance
C
Can I transfer crypto directly from Okto to the CoinDCX Web 3?

Unfortunately, the Okto wallet and the CoinDCX Web 3 are separate entities, so crypto tokens cannot be transferred between them

Knowledge Base Article

 • 

Transfer

C
Can I transfer tokens bought in Web 3 back to CoinDCX?

Certain tokens might not support direct transfer. Try swapping the token for one that's available (like USDT) and then transferring it back to CoinDCX.

Knowledge Base Article

 • 

Transfer

C
Will the deposit or withdrawal fee structure change?

No, the fees for deposits and withdrawals remain the same. However, compliance checks are now more robust, ensuring transactions meet regulatory standards.

Knowledge Base Article

 • 

Custody FAQs

C
What is the deposit amount limit for Quick Bank Transfer?

The minimum deposit limit is set at INR 100 and the maximum deposit limit is INR 50,00,000.

Knowledge Base Article

 • 

Quick Bank Transfer

C
How can a nominee raise the claim?

If you're a nominee and need to make a claim, simply reach out to our support team through chat . Kindly request the transfer of virtual digital assets, and we'll be happy to assist you!

Knowledge Base Article

 • 

Nomination

C
What is a Housing Finance Institution?

Housing Finance Institution shall have the same meaning as assigned to it in clause (d) of section 2 of the National Housing Bank Act, 1987.

Knowledge Base Article

 • 

PMLA Rules from a Reporting Entity POV

C
How is nomination helpful?

Choosing a nominee is a thoughtful way to ensure smooth transitions within the family in case the account holder passes away. It makes the process of transferring your crypto assets much easier and straightforward during a difficult time, preventing any potential conflicts among family members.

Knowledge Base Article

 • 

Nomination

C
What is margin trading (Margin)?

Margin by CoinDCX is the world’s most versatile margin trading platform. With Margin, you can trade cryptos with leverage and maximize your potential. We provide the funding for you to trade against other assets, at a leverage ratio of up to 5:1. The use of margin means you are only required to hold

Knowledge Base Article

 • 

Margin Trading

C
Is it available on Lite and Pro?

Yes, it's available on both Lite and Pro mode.

Knowledge Base Article

 • 

Getting Started

C
How do I start using the API?

Log in to your CoinDCX main account. Go to the API section. Create or find your API key. Check the API documentation for details on how to use it.

Knowledge Base Article

 • 

Sub-Account Balance Transfer API

C
How are Okto Points calculated and when will they be credited?

Okto Points are calculated every week, with the earning period closing on Thursdays. This weekly cycle ensures that all your activities from the previous week contribute to your points balance. The more you interact and transact in Web3 mode, the more Okto Points you'll accumulate.

Knowledge Base Article

 • 

Okto Points

C
Are points credited instantly?

The Okto Points will be added to your CoinDCX Web3 points section on a weekly basis. Points will be processed and added to your account every Friday at 7:30 PM IST.

Knowledge Base Article

 • 

Okto Points

C
What is Average Buying price?

It is the average price at which you have bought the coin that you currently hold. Kindly note the average buying price may vary at the time of actual selling as per the constantly changing market value.

Knowledge Base Article

 • 

Portfolio Value

C
Can I still trade or use INR deposits and withdrawals?

Yes, even though your CDW access is restricted, you can continue to deposit and withdraw INR as usual and engage in trading activities on our platform.

Knowledge Base Article

 • 

Crypto Deposit/Withdrawal Access Restriction

C
Why are you reviewing or closing the product now?

As a customer-focused platform, we periodically review our products to ensure they remain aligned with their intended design, risk exposure, and market conditions. Based on our recent review, we determined that Advanced Earn no longer meets the intended risk–return expectations. As a result, we have

Knowledge Base Article

 • 

Latest Updates on Advanced Earn

C
What is a stop loss?

Stop loss is a price level on your investment that basically determines how much loss you are willing to take on the crypto you have bought.

Knowledge Base Article

 • 

Futures Trading

C
What happens if my access request is rejected?

Our Crypto Withdrawal Risk Underwriting model is designed to prioritize fund security while ensuring accessibility. Currently, the eligibility criteria are stringent, and your recent request did not meet the requirements at this time. We understand this may be disappointing. Please know that we are

Knowledge Base Article

 • 

Crypto Withdrawal access

C
Do I need to manually restart SIP after adding funds?

No, you do not need to reactivate or restart your Systematic Investment Plan (SIP) after adding funds. It will automatically continue to check for funds for the next instalment.

Knowledge Base Article

 • 

Systematic Investment Plan (SIP)

C
What new features are being introduced in the crypto deposit and withdrawal process?

​ Enhanced and interactive UI for better navigation. Real-time monitoring to detect suspicious activity and ensure security.

Knowledge Base Article

 • 

Custody FAQs

C
Who owns the private key to my Web3 wallet? Can I access it?

You do not have direct access to your private key. CoinDCX securely stores it in an encrypted format, so only they have custody of it, ensuring it remains safe.

Knowledge Base Article

 • 

WEB 3 Custody

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

© All rights reserved by Primestack Pte. Ltd.

users-badge assets-badge volume-badge funding-badge aml-badge

DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24