Skip to main content
Help & Support

Can't find what you're looking for?

Ask a question

Search Results (830)

Relevance
Selected Relevance
C
What are Web3 Points?

Okto Points are more than mere rewards; they serve as your gateway to becoming an integral part of CoinDCX’s pioneering journey into the future of decentralized finance. As the foundational element of our mission to democratize access to Web3, Okto Points offers unparalleled opportunities for our de

Knowledge Base Article

 • 

Okto Points

C
Can we add any token from CoinDCX to CoinDCX Web 3 and vice versa?

You have the flexibility to transfer tokens from a curated selection. This initial list comprises USDT, USDC, and several native tokens, with plans to expand it soon.

Knowledge Base Article

 • 

Transfer

C
What is the Travel Rule and why is it required for crypto transactions?

The Travel Rule is a global FATF guideline that requires exchanges to share and validate sender and receiver details for crypto transfers. It helps prevent fraud, money laundering, and other illicit activities.

Knowledge Base Article

 • 

Crypto Deposit & Withdrawal (CDW) & Travel Rule

C
Will the Spot section show all pairs?

Yes, both C2C and F2C (INR) pairs will be shown in the Spot section.

Knowledge Base Article

 • 

CoinDCX Unified App

HS
How can I update a Deposit Request created with an Incorrect Reference Number (Reference Mismatch)?

If you want to update or edit your deposit details, like transaction amount, transaction ID / UTR / reference number, you can follow these steps on CoinDCX App. Login to your CoinDCX app and click on the profile icon. Go to ‘Available to Invest’. Visit ‘Transactions’ and select the transaction you w

Knowledge Base Article

 • 

INR Deposits

C
I received an email with the subject "xxxx yet to be confirmed xxxx." What does it mean?

This email is part of our communication to inform you about your VDA restriction. It indicates that we have identified a wallet interaction that may not comply with our policies, and your access has been disabled as a precaution.

Knowledge Base Article

 • 

Crypto Deposit/Withdrawal Access Restriction

HS
Is Earn available on all the virtual digital assets/ tokens listed on CoinDCX platform(s)?

Just a quick heads up – you can only earn rewards for the virtual digital assets or tokens that are listed under the 'Earn' tab on the CoinDCX website and/or mobile apps.

Knowledge Base Article

 • 

Simple Earn

C
Are points credited instantly?

The Okto Points will be added to your CoinDCX Web3 points section on a weekly basis. Points will be processed and added to your account every Friday at 7:30 PM IST.

Knowledge Base Article

 • 

Okto Points

C
What order types can I use while placing a trade?

Market and Limit Orders are supported; advanced types like Stop-Limit and IV-based orders will be added in future updates.

Knowledge Base Article

 • 

Crypto Options

C
Will the Order Form change for the All Market Section?

No, the Order Form will replicate the current Pro Mode design with no additional changes.

Knowledge Base Article

 • 

CoinDCX Unified App

C
What are the documents required for Withdrawal?

The following details are required to process a Crypto withdrawal transaction: To process your crypto withdrawal, you'll need to provide the following details depending on the type of withdrawal: 1. Self Wallet Withdrawal: When withdrawing crypto to your wallet (hosted with an exchange or wallet pro

Knowledge Base Article

 • 

Custody FAQs

HS
Can Director, FIU-IND issue summons for discovery and production?

The Director shall, for the purposes of section 13, have the same powers as are vested in a civil Court under the Code of Civil Procedure, 1908 (5 of 1908) while trying a suit in respect of the following matters, namely (a) discovery and inspection; (b) enforcing the attendance of any person, includ

Knowledge Base Article

 • 

PMLA Rules from a Reporting Entity POV

C
What is Trade?

CoinDCX Web 3 provides its users with a functionality to buy/sell thousands of tokens in exchange for another token on multiple chains/networks.

Knowledge Base Article

 • 

Trade

C
What new features are being introduced in the crypto deposit and withdrawal process?

​ Enhanced and interactive UI for better navigation. Real-time monitoring to detect suspicious activity and ensure security.

Knowledge Base Article

 • 

Custody FAQs

HS
What is an Intermediary?

Intermediary means, (i) a stock-broker, share transfer agent, banker to an issue, trustee to a trust deed, registrar to an issue, merchant banker, underwriter, portfolio manager, investment adviser or any other intermediary associated with securities market and registered under section 12 of the Sec

Knowledge Base Article

 • 

PMLA Rules from a Reporting Entity POV

HS
What happens to the proceedings if the nominee dies after the account holder but before the money is paid by CoinDCX?

In the unfortunate event that the nominee passes away after the account holder but before CoinDCX processes the payment, the money will be paid to the heirs or legal representatives of the nominee. We understand the sensitivity of such situations and assure you that we will work with the utmost care

Knowledge Base Article

 • 

Nomination

C
Are deposit and withdrawal fees changing too?

No, deposits and withdrawals to and from the Web3 section from CoinDCX Exchange are not impacted by this fee revision. Only the platform fee for Web3 transactions is changing.

Knowledge Base Article

 • 

Web3 - Fee Update

C
What is gas/network fees?

Gas fees represent the charges imposed by the blockchain for ensuring its security.

Knowledge Base Article

 • 

Trade

C
On which platforms will Wallets and Cross Margin enhancements be available?

These updates will be available across all CoinDCX platforms, including Advanced Mobile Trading (AMT), Basic Mobile Trading (BMT), and Web interfaces.

Knowledge Base Article

 • 

Cross Margin

C
Does this change affect other payment options too?

No. All other payment options will continue to operate normally.

Knowledge Base Article

 • 

Quick Bank Transfer

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

© All rights reserved by Primestack Pte. Ltd.

users-badge assets-badge volume-badge funding-badge aml-badge

DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24