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Why am I seeing a “Security Alert – This device is not supported” message?

You are seeing this message because your phone has certain modifications or apps that reduce its security. For safety reasons, CoinDCX can only be accessed from devices with standard security settings. Please try following these steps to unblock your device. How to fix it: Use a genuine, unmodified

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Security Tips

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What if I exhaust all of my Backup Codes?

If you've used up all your backup codes, no worries! Simply click on the ‘Reset’ icon on your backup codes details page to generate new ones. If you find yourself logged out and can't get back in, we're here to help! Reach out to our Support team by raising a chat and they'll assist you in getting b

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Backup Codes

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What is the price of the conversion in base currency, such as USDT or BTC?

The current market price of the base token will be considered on the date of the conversion. For example, the current USDT price will be considered for USDT conversion. ​ The amount that would be credited will be post deducting 1 % TDS.

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Delisting

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How can I track and manage my earned rewards?

Your rewards can be found in Rewards Hub > My Rewards

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Reward Hub

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How can I redeem my virtual digital assets?

You can request to redeem your virtual digital assets anytime, as long as you follow CoinDCX's Terms of Use.However, if you redeem them before the minimum tenure, you won't be eligible for any returns under the Earn feature.

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Simple Earn

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Who can be charged under the PMLA Act 2002?

A person shall be guilty of offence of Money Laundering if such person is found to have directly or in-directly involved in the process or activity connected with proceeds of crime. This includes individuals, companies, and financial institutions.

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PMLA Rules from a User POV

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What are the CDD Measures for Company as per PMLA Act 2002?

In case the customer is a company following documents are required for due diligence Certificate of incorporation; Memorandum and Articles of Association; Permanent Account Number of the company; a resolution from the Board of Directors and power of attorney granted to its managers, officers or empl

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PMLA Rules from a User POV

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Where can I change the timezone setting in the charts?

Click the clock at the bottom right of your chart (on web/desktop) or go to chart settings then select Symbols and then your preferred timezone from the list, and your chart will instantly reflect the new timezone. This will help you align chart times with your local trading hours or market of inter

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Charts & Indicators

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Where are the assets deployed and how are passive returns generated?

CoinDCX deploys the assets under Earn across multiple yield generating opportunities such as margin trading, staking, etc. to generate returns.

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Simple Earn

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Will the PIN feature also be enabled for the CoinDCX Pro App on mobile and web?

PIN feature is now also available on CoinDCX Pro app.

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PIN

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Why does my average buying price of a token fluctuate?

Our token prices are based on their value in USDT but are shown in INR on the app. So, when the exchange rate between INR and USDT changes, the displayed token price might fluctuate. This doesn't mean you've gained or lost on the token—it’s just due to the exchange rate difference.

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Trade

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Can CoinDCX access my private key?

No, CoinDCX cannot access your private key. They only hold an encrypted version of it, so even they cannot see the actual contents. This ensures your key remains secure.

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WEB 3 Recovery

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Why are compliance checks needed for deposits and withdrawals?

Compliance checks are essential to: ​ Meet global legal standards like AML (Anti-Money Laundering). Ensure platform security and prevent fraudulent activities. Adhere to FIU (Financial Intelligence Unit) guidelines.

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Custody FAQs

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Do I need to use two separate emails to sign up and use CoinDCX and CoinDCX Pro?

​ 1.Existing CoinDCX Pro User? Log in to CoinDCX using the same email address as your CoinDCX Pro account. ​ 2.New to CoinDCX? You can use any email address to sign up. Tip: For seamless portfolio management, try to use the same email when logging into CoinDCX Pro. ​ 3.Extra Security Tip: Complete y

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Create an Account

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What is the CoinDCX Futures API?

The CoinDCX Futures API is a revolutionary addition to India's leading crypto trading platform, designed to enhance the overall trading experience. It provides unprecedented features and opportunities to traders.

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Trading Related Queries

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What should be the relationship between me and the nominee?

You can choose someone close to you, like your parents, siblings, spouse, children, or legal guardian, to be nominated as the account holder.

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Nomination

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What is a Bid and an Ask?

A Bid is a standing order where the trader wishes to buy a contract at a specified price and quantity. An Ask is a standing order where the trader wishes to sell a contract at a specified price and quantity.

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Futures Trading

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What if I lose access to my Google account? How can I log back into Web3?

If you lose access to your Google account, you can recover your Web3 wallet using a special "Recovery file" named COINDCX_DO_NOT_DELETE_1234.txt. Make sure to save this file on your device and in secure places. It’s a safety net that helps you get back into your wallet if needed. ​ ​

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WEB 3 Recovery

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How do I reset or enable Biometric/Face ID?

Safety is always our priority. We have implemented Biometric login to ensure a secure platform for all of our users. Log in to your CoinDCX account. Go to the top left corner of the Home page and click on your Name. Select 'Security' from the options. Choose 'Biometric login'. Confirm PIN. Reconfirm

Knowledge Base Article

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PIN

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How does the Liquidation Engine work?

Upon liquidation, the Liquidation Engine attempts to close the position at the last market price

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Futures Trading

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24