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Will I see my TP/SL values on the order details page?

Yes, once you set your TP/SL values, they will be visible on your active orders list and in the order details.

Knowledge Base Article

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TP/SL Feature

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Do I need to link my email to my Web3 account?

Yes, you need to connect your Google account to your Web3 wallet for access.

Knowledge Base Article

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WEB 3 Recovery

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How much TDS is applicable on margin orders with leverage?

With respect to the recent TDS regulations decided by the Income Tax Department of India, Margin trading may attract a higher TDS as you increase leverage since it is applicable on the entire transaction value. On a crypto-to-crypto (C2C) Margin Buy order, a TDS of 1% is to be deducted on the openin

Knowledge Base Article

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TDS for CoinDCX Pro Users

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How safe are my assets?

Hi there! We understand that the safety of your assets is a top priority, and we want to reassure you that at CoinDCX, your funds are in good hands. Here’s how we keep them safe: Trusted custody providers: We work with trusted providers to securely store your assets. Cold wallets: Around 95% of all

Knowledge Base Article

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Simple Earn

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Why is TDS applicable on the Buy side of Non-INR pairs (C2C) unlike the Buy side of INR pairs (F2C)?

When you buy a pair that isn't in Indian Rupees (INR), the process begins by selling the base pair. For example, when buying BTC with USDT, USDT is sold first, followed by the purchase of BTC.

Knowledge Base Article

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TDS for CoinDCX Pro Users

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What information do I need to provide when raising my complaint to Grievance?

To help us resolve your issue faster, please include: Your registered email ID. Ticket ID (Mandatory) A detailed description of the issue. Relevant transaction details. Supporting documents or screenshots.

Knowledge Base Article

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Grievance

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Can foreign entities open an Enterprise account?

We appreciate your interest in our platform. Currently, we are exclusively onboarding Indian entities to comply with regulatory standards. To ensure adherence to these requirements, we kindly request valid Indian enterprise KYC documentation from our users. We understand that this may pose a limitat

Knowledge Base Article

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Enterprise Onboarding

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Why is my transaction status showing the message ‘KYC_needed’?

This message indicates that you have exceeded your non-KYC transaction limit of INR 10,000. Henceforth, in order to add funds into your CoinDCX account, you will have to mandatorily complete your KYC. Once your KYC is approved, your funds will be credited into your CoinDCX account at the earliest.

Knowledge Base Article

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Quick Bank Transfer

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Can I cancel a deposit or withdrawal request?

​ Deposits/Withdrawal cannot be canceled once initiated.

Knowledge Base Article

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Custody FAQs

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Why am I unable to upload my documents?

If you're having trouble uploading your documents, here are some easy tips to help you out: ​ 1. Size and Format Check: Make sure your file isn't larger than 4 MB. Double-check that your document is in one of these formats: png, jpeg, jpg, or pdf. 2. Choose the Right Platform: If you're using a mobi

Knowledge Base Article

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Verification

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How can I check the deposited amount in my CoinDCX Wallet?

To view your deposited amount and transaction history, follow these steps: Log in to the CoinDCX app. Tap on the profile icon located at the top-left corner of the screen. Click on the Funds and check the ‘Available to Invest’ to view your current balance and past transactions. ​ This section provid

Knowledge Base Article

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INR Deposits

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What are Backup Codes?

Backup Codes are special one-time-use sets of 8 digits that you can rely on to access your CoinDCX account. They come in handy if you ever lose your phone or can't receive OTP through text messages or Google Authenticator codes. Keep them safe for those just-in-case moments

Knowledge Base Article

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Backup Codes

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Is nomination mandatory for a CoinDCX account?

While it's not compulsory to nominate someone, doing so can be a valuable step in managing the virtual digital assets stored in your account if something unexpected were to happen, like an untimely passing or unforeseen circumstances.

Knowledge Base Article

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Nomination

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What is the All Market Section?

The All Market Section will provide entry points to Watchlist, Signals, Spot, and Futures.

Knowledge Base Article

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CoinDCX Unified App

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Does this change affect other payment options too?

No. All other payment options will continue to operate normally.

Knowledge Base Article

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Quick Bank Transfer

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Do I Need to Pay Tax for Any Transaction Made in Web3 Mode?

When you engage in buying or selling tokens within CoinDCX's Web3 mode, there is no Tax Deducted at Source (TDS) applied to these transactions. While the platform allows for seamless transactions without upfront tax impacts, you are still responsible for accounting for taxes on any profits made when

Knowledge Base Article

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Trade

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How often is this information updated?

All reserves, CIPF, TDS, and trading data are updated monthly and displayed in the Transparency Centre.

Knowledge Base Article

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Trust & Transparency Centre

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What benefits do I get as a Prime User?

As a Prime User, you receive a range of exclusive benefits including: ​ 1) Personalized account management 2) Access to detailed research reports 3) Early access to new products

Knowledge Base Article

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CoinDCX prime

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Is it mandatory to implement a Client Due Diligence programme?

Yes. Every reporting entity is required to formulate and implement a client due diligence programme approved by the senior management.

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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What if I need help with the API?

Check the API documentation and help guides on our website. Contact CoinDCX support via our Chat support from help & support section.

Knowledge Base Article

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Sub-Account Balance Transfer API

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24