Can't find what you're looking for?

Ask a question

Search Results (1.3K)

Relevance
Selected Relevance
C
Who can raise a demise claim?

A demise claim may be raised by: A registered nominee linked to the deceased user's CoinDCX account.A legal heir or any other person legally entitled to receive the assets under applicable law.

Knowledge Base Article

 • 

Demise Claim

C
What happens to the proceedings if the nominee dies after the account holder but before the money is paid by CoinDCX?

In the unfortunate event that the nominee passes away after the account holder but before CoinDCX processes the payment, the money will be paid to the heirs or legal representatives of the nominee. We understand the sensitivity of such situations and assure you that we will work with the utmost care

Knowledge Base Article

 • 

Demise Claim

C
Do I need a CoinDCX account to raise a demise claim?

Yes. If you don't already have a CoinDCX account, you'll be required to create one before the transmission process can proceed.

Knowledge Base Article

 • 

Demise Claim

C
Will my SIP be cancelled if I miss installments?

No, your SIP will not be cancelled even if you miss one or more installments due to insufficient balance. The SIP will remain active and continue as per the selected schedule, and once you maintain sufficient balance in your wallet, the next installment will be deducted accordingly.

Knowledge Base Article

 • 

Systematic Investment Plan (SIP)

C
Will the conversion rate impact any changes in the maintenance margin required?

No, the revision in the conversion rate does not impact the maintenance margin ratio or increase the chances of liquidation. All balances and position-related values are proportionally updated based on the revised conversion rate, ensuring that the overall margin requirement remains unchanged.

Knowledge Base Article

 • 

USDT<>INR Conversion Rate

C
Who can I add as a nominee?

You can nominate any individual you trust to receive the Virtual Digital Assets (VDAs) held in your CoinDCX account. Your nominee may be a family member or any other individual. Your nominee does not need to have a CoinDCX account at the time of nomination. However, to submit a transmission claim an

Knowledge Base Article

 • 

Nomination

C
Why am I unable to place a Spot order?

There could be several reasons why your order cannot be placed, including: Insufficient wallet balance. Order value below the minimum limit. Price outside the permitted range. Trading restrictions for the selected pair. The exact reason will be displayed on the order form. If you're still unable to

Knowledge Base Article

 • 

Spot Trading

C
How do I buy cryptocurrencies on the CoinDCX Website?

Log in to the CoinDCX Website. Navigate to Trade → Coins. Search for the cryptocurrency or trading pair. Click Buy. Select the order type Market, Limit & Stop Limit (Available only for supported C2C pairs) Enter the quantity or amount. Enter the price (for Limit or Stop Limit orders). Review your av

Knowledge Base Article

 • 

Spot Trading

C
Are there any changes in fees for INR Margin Futures?

No, there are no changes in the fee structure. INR Margin Futures continue to have standard fees applicable to all users.

Knowledge Base Article

 • 

VIP Levels

C
When will my VIP Level be updated?

Your VIP Level is reviewed weekly based on your last 30 days of trading volume. Updates are processed every Monday.

Knowledge Base Article

 • 

VIP Levels

C
Is there any change in the volume criteria for VIP Levels?

No, the volume criteria and thresholds for all VIP Levels remain unchanged. The only update is that INR Margin Futures trading volume is now included in the total Futures volume (after converting it into USDT).

Knowledge Base Article

 • 

VIP Levels

C
What is the TDS rate applicable to crypto trading?

A TDS of 1% is applicable on eligible crypto transactions from 1st July 2022 onwards, as per government regulations.

Knowledge Base Article

 • 

Tax Deducted at Source (TDS)

C
Who deducts the 1% TDS?

CoinDCX deducts the applicable TDS from eligible transactions and deposits it with the Government of India on your behalf.

Knowledge Base Article

 • 

Tax Deducted at Source (TDS)

C
Will this impact all Futures pairs?

No, the Coverage Fee applies only to selected Futures trading pairs. This fee is introduced for certain pairs that are newly listed, less established, or have lower market liquidity and trading activity. It helps support the additional resources required to maintain these markets and provide reliabl

Knowledge Base Article

 • 

Trading Fees

C
Will my PNL reflect the Refund received?

Position-level PNL will continue to show Net PNL after fee deduction at the time of the trade. Once the refund is processed, a settlement transaction is created and reflected in the Position Tab, ensuring that your Past PNL is correctly updated.

Knowledge Base Article

 • 

Refund Based Trading Fees in Options Trading

C
Will the refund be credited if I close my position on the same day?

Yes. Refund eligibility is determined based on the trading fees charged on eligible trades executed during the day, irrespective of whether the position remains open or is closed on the same day. If trading fees are charged on your eligible trades, the corresponding refund will also be processed for

Knowledge Base Article

 • 

Refund Based Trading Fees in Options Trading

C
Why is TDS charged on both sides of Crypto-to-Crypto (C2C) trades?

In a Crypto-to-Crypto trade, one crypto asset is effectively being sold to acquire another crypto asset. Since a sale of crypto occurs during the transaction, TDS becomes applicable on both sides of the trade as per prevailing tax regulations.

Knowledge Base Article

 • 

Tax Deducted at Source (TDS)

C
How do I block a Verified Device?

If you no longer use a device or don't recognize it, you can block it. Follow these steps: ​ Open the CoinDCX app.Go to Profile > Security Settings.Tap Verified Devices.Select the device you want to block.Tap Block Device.Confirm your action. The selected device will no longer be able to access your

Knowledge Base Article

 • 

Verified Devices

C
When should I block a device?

You should consider blocking a device if: You no longer use that device.You've sold or given away the device.Your phone or laptop has been lost or stolen.You notice a device that you don't recognize. Blocking unused or unfamiliar devices helps keep your account secure.

Knowledge Base Article

 • 

Verified Devices

C
What is Current Buying price?

The Current Buying Price is the latest market price at which you can purchase a cryptocurrency. Since market prices change continuously, the actual buying price may vary at the time you place your order.

Knowledge Base Article

 • 

Portfolio Value

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

© All rights reserved by Primestack Pte. Ltd.

users-badge assets-badge volume-badge funding-badge aml-badge

DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24