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How can I view my Spot Order History or Open Orders?

On the CoinDCX App Log in to the app. Go to Profile → Coin Orders. Select: History to view completed orders. Pending to view open orders. Tap any order to view its Order ID and details ​ On the CoinDCX Website Log in to the website. Navigate to Trade → Coins. View your orders under the Open Orders a

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Spot Trading

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How do I sell cryptocurrencies on the CoinDCX App?

Log in to the CoinDCX App. Go to Search or Markets → Spot. Search for the cryptocurrency you want to sell. Select the desired Spot trading pair. Tap Sell. Review the Order Book, Best Bid, and Best Ask prices. Enter the quantity you want to sell. Select the order type Market, Limit & Stop Limit (Avai

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Spot Trading

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How long does it take for withdrawals to be completed?

Withdrawal requests go through multiple checks to ensure safety and compliance: Blockchain confirmations (network processing time may vary) Internal risk assessments Compliance reviews as per AML/CFT guidelines If a transaction is flagged for additional review, it may take longer and require support

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Crypto Withdrawals

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Is it safe to log in using links received through SMS, email or messaging apps?

No. Always access your CoinDCX account by typing www.coindcx.com into your browser or by using the official CoinDCX mobile application. Do not click on login links received through unsolicited SMS, emails, WhatsApp, Telegram, social media messages, or phone calls. ​ If you're unsure whether a commun

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Account Safety

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Why Don’t I Have Deposit Access?

Your crypto deposit access may be restricted due to one or more of the following reasons: The account did not meet internal compliance benchmarks. Geographical restrictions based on local regulations. If your access is restricted, no action is required from your end at this time. As our systems cont

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Getting Started with Crypto Deposits

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Will CoinDCX automatically handle all my tax payments?

No. CoinDCX only provides transaction records, TDS certificates, and access to tax reporting tools. Users remain responsible for calculating, reporting, and paying any applicable taxes while filing their Income Tax Returns (ITR). For tax-related advice, we recommend consulting a Chartered Accountant

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Reports

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Why is CoinDCX asking for my location?

Location access is required during the selfie verification step to help securely verify your identity and protect your account. Your location is accessed only during the verification process and helps us complete your KYC securely.

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KYC Verification

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Can a crypto transaction be reversed if I send funds to a scammer?

No. Once a crypto transaction is confirmed on the blockchain, it cannot be reversed by you or by CoinDCX. ​ Unlike traditional banking transactions, blockchain transactions are irreversible and cannot be cancelled or reversed after confirmation. ​ To help protect yourself: Always verify the recipien

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Reporting Fraud & What Happens Next

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What happens after I report a fraud to CoinDCX?

Once you report a suspected fraud or unauthorized activity, CoinDCX will review the reported account activity and assess the details provided. ​ To help protect your account during the review, CoinDCX may take appropriate security measures, including temporarily restricting or suspending deposits, w

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Reporting Fraud & What Happens Next

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Can CoinDCX freeze or recover crypto assets involved in a suspected fraud?

If a suspected fraud is reported promptly and the relevant assets remain within CoinDCX's control, CoinDCX may review the matter and take appropriate measures in accordance with applicable laws, regulatory requirements, and its internal policies. ​ However, if the assets have already been transferre

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Reporting Fraud & What Happens Next

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How do I report suspected fraud or unauthorized activity?

If you suspect fraud or notice unauthorized activity on your CoinDCX account, report it immediately. ​ Please email [email protected] with the following details: Your registered account details (never share your password, OTP, PIN, or 2FA codes). A description of the incident, including the

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Reporting Fraud & What Happens Next

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What tax do I need to pay on crypto trading?

Under the current Indian tax regulations, profits earned from the transfer of Virtual Digital Assets (VDAs), including Spot crypto trading, are generally taxed at a flat rate of 30%, along with any applicable surcharge and cess. Please note that this tax is calculated on your taxable gains, not on t

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Tax in Crypto

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What tax rate is applicable on gains from Crypto Futures and Options?

There is no fixed tax rate like the 30% applicable to eligible Spot crypto transactions. The tax treatment of gains from Crypto Futures and Options depends on the applicable provisions of the Income Tax Act and your individual tax slab. Since taxation can vary based on your overall income and circum

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Tax in Crypto

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Can CoinDCX calculate my total tax liability?

No. CoinDCX does not calculate your final tax liability. However, you can generate a Tax Report through KoinX, which helps estimate your tax liability based on your trading activity.

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Tax in Crypto

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What is Crypto Deposit?

Crypto Deposit allows you to transfer crypto from another wallet or exchange into your CoinDCX account. All verified users are eligible, except users who fail compliance checks. Additionally, Travel Rule details (like sender information) must be shared and validated before deposits are credited.

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Getting Started with Crypto Deposits

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What is the Minimum and Maximum Crypto Deposit Limit?

Crypto deposits below approximately $0.01 equivalent are not supported and will not be reflected in your account. The minimum deposit amount is displayed on the Crypto Deposit Address page before you initiate the transaction. This threshold is in place to prevent blockchain spam transactions and avo

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Getting Started with Crypto Deposits

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Can I change my linked wallets?

Yes, you can update or add linked wallets through the Wallet Settings section in the app. Please note that any changes may require re-verification to ensure security and compliance.

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Crypto Access & Eligibility

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Is TDS applicable on Earn products?

No. TDS is not applicable on Earn subscriptions or redemptions. TDS is only applicable on eligible Spot and Insta trading transactions.

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Tax Deducted at Source (TDS)

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Do I need to provide Travel Rule details for every transaction?

Yes. You must provide Travel Rule details for every crypto deposit or withdrawal, as required under applicable regulatory guidelines.

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Crypto Access & Eligibility

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Can I still trade or use INR deposits and withdrawals?

Yes. Even if your CDW access is restricted, you can still Deposit & Withdraw INR & Continue trading on the platform. Your trading and INR transactions remain fully functional.

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Crypto Access & Eligibility

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24