Skip to main content
Help & Support

Can't find what you're looking for?

Ask a question

Search Results (830)

Relevance
Selected Relevance
C
Will I see my TP/SL values on the order details page?

Yes, once you set your TP/SL values, they will be visible on your active orders list and in the order details.

Knowledge Base Article

 • 

TP/SL Feature

C
Can I set TP/SL values on the order form for all types of orders?

Currently, you can set TPSL values for the market and limit orders.

Knowledge Base Article

 • 

TP/SL Feature

C
What types of tasks can I find in the Rewards Hub?

Tasks in the Rewards Hub are based on various constructs a user is exposed to such as: Futures trading volume milestones Spot trading volume milestones INR deposit milestones Cryptocurrency deposit milestones Onboarding Verification Completion

Knowledge Base Article

 • 

Reward Hub

C
How are the rewards distributed?

Rewards can be directly allocated to your locked balance & unlocked balance, locked balance with specific conditions depending upon campaigns the user has participated in.

Knowledge Base Article

 • 

Reward Hub

C
Are there any specific conditions for unlocking rewards?

User has to complete the assigned tasks, once the user completes all the levels associated with the Rewards campaign. Users will be eligible to claim rewards. Please note - each reward comes up with expiry so user had to ensure they complete the tasks/levels + claim rewards before the campaign timer

Knowledge Base Article

 • 

Reward Hub

C
How frequently is trading data/volume updated?

Data is usually updated about once every 30 to 60 minute(s).

Knowledge Base Article

 • 

Reward Hub

C
How can I track and manage my earned rewards?

Your rewards can be found in Rewards Hub > My Rewards

Knowledge Base Article

 • 

Reward Hub

C
What is the minimum/maximum lock-in period?

Simple Earn: There is no lock-in period. You can withdraw your funds anytime. ​ Advanced Earn: There is a minimum lock-in period which will be specified on the order placement form on the CoinDCX app. This period can vary based on the risk/return type you select when placing your Advanced Earn order

Knowledge Base Article

 • 

Advanced Earn

C
Can I be excluded from participating in the Rewards Hub?

Yes, the platform has the capability to blacklist any user from participating in the Rewards Hub based on specific criteria.

Knowledge Base Article

 • 

Reward Hub

C
Where can I change the timezone setting in the charts?

Click the clock at the bottom right of your chart (on web/desktop) or go to chart settings then select Symbols and then your preferred timezone from the list, and your chart will instantly reflect the new timezone. This will help you align chart times with your local trading hours or market of inter

Knowledge Base Article

 • 

Charts & Indicators

HS
What are the TDS implications on Futures trading?

There is no TDS applicable on Futures trading.

Knowledge Base Article

 • 

Futures Trading

C
What order types can I use while placing a trade?

Market and Limit Orders are supported; advanced types like Stop-Limit and IV-based orders will be added in future updates.

Knowledge Base Article

 • 

Crypto Options

C
Why should I use this API?

Instant Transfers: Move funds quickly and efficiently. Better Management: Easily handle and move money between different accounts and wallets. Control Liquidity: Keep your trading accounts and wallets well funded as needed.

Knowledge Base Article

 • 

Sub-Account Balance Transfer API

C
Will there be changes to the KYC or Re-KYC process?

No, the KYC and Re-KYC process will remain the same, and existing banners will still appear as they do today.

Knowledge Base Article

 • 

CoinDCX Unified App

C
Can I transfer crypto directly from Okto to the CoinDCX Web 3?

Unfortunately, the Okto wallet and the CoinDCX Web 3 are separate entities, so crypto tokens cannot be transferred between them

Knowledge Base Article

 • 

Transfer

HS
What should be the relationship between me and the nominee?

You can choose someone close to you, like your parents, siblings, spouse, children, or legal guardian, to be nominated as the account holder.

Knowledge Base Article

 • 

Nomination

HS
What is EDD?

EDD stands for "Enhanced Due Diligence," which is an additional level of customer due diligence required under the Prevention of Money Laundering Act (PMLA) for higher-risk customers or transactions. EDD involves more rigorous and in-depth measures than standard CDD, such as obtaining additional inf

Knowledge Base Article

 • 

PMLA Rules from a User POV

HS
What is a limit order?

A limit order is an order to buy or sell a crypto at a specific price or better. A buy limit order can only be executed at the limit price or lower, and a sell limit order can only be executed at the limit price or higher. Hence, a limit order is not guaranteed to be executed.

Knowledge Base Article

 • 

Futures Trading

HS
What is a stop loss order?

A stop loss order is an order that enables you to automatically place an order in the system to cut your losses at your desired level. Stop loss orders involve a trigger price, which when crossed automatically triggers an order to be entered into the system and executes it at a predetermined price l

Knowledge Base Article

 • 

Futures Trading

C
If I transfer a token from CoinDCX to Web 3, how does it affect my portfolio value in CoinDCX?

Your CoinDCX and Web 3 portfolios are kept separate. So, if you transfer $100 from CoinDCX to Web 3, your CoinDCX portfolio will decrease by $100.

Knowledge Base Article

 • 

Transfer

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

© All rights reserved by Primestack Pte. Ltd.

users-badge assets-badge volume-badge funding-badge aml-badge

DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24