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What happens if only some of my basket orders are executed?

If only some of your basket orders are successfully executed, you'll see a summary showing which contracts were placed successfully and which were rejected. The rejected contracts will remain in your basket, allowing you to review, modify, and place them again if required.

Knowledge Base Article

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Basket Order

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What happens if I don’t save any template?

If no template is saved, the drawing tool will continue to use the default settings provided by the system.

Knowledge Base Article

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Drawing Template

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How is the funding amount calculated in Past P&L?

Funding is displayed as an aggregate amount for the selected timeframe. It is calculated across all positions traded during that period, not for any individual or single position.

Knowledge Base Article

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Past PNL Enhancement

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What's the difference between an OTP and 2FA?

Although both help verify your identity, they work differently: OTP 2FA Sent to your registered email address or mobile number. Generated by the Authenticator app on your device. Used for identity verification during account-related actions. Adds an extra layer of security during login and other sen

Knowledge Base Article

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OTP & Two-Factor Authentication (2FA)

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Will I be able to see the conversion rate on the Order Page?

Yes, you will be able to see the conversion rate on the Order Info page once your order is completely filled.This will help you understand which conversion rate was applied during execution.

Knowledge Base Article

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USDT<>INR Conversion Rate

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Can I use my old password again?

We recommend choosing a new, unique password each time you update it. Using a strong, unique password helps keep your CoinDCX account secure.

Knowledge Base Article

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Password Management

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What is a Login PIN?

A Login PIN is a 6-digit security code that helps you quickly and securely access your CoinDCX app without entering your password every time. It's an additional security feature designed to make logging in faster while keeping your account protected.

Knowledge Base Article

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Login PIN

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What happens if my Quick Trade order fails?

In some cases, orders may fail due to blockchain-related issues. If this happens, your funds will be automatically refunded to your wallet within 2 hours. If the refund is not reflected even after this time, you can contact our Support Team for assistance.

Knowledge Base Article

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Quick Trade

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What fees apply once I cross $ 1 Million volume threshold?

Standard Options trading fees apply normally, with no refund. The fees will be displayed on the Order Page without any strike-through or refund messaging.

Knowledge Base Article

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Refund Based Trading Fees in Options Trading

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Will I be notified when I am close to or have reached $1 Million Volume Threshold?

Yes. Once your cumulative Options Notional Volume crosses $1 million, you will receive a push notification and email informing you that standard fees will be applied. The push notification will read: "You've traded ₹1M in notional volume. Standard fees apply on all trades going forward."

Knowledge Base Article

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Refund Based Trading Fees in Options Trading

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Where should I store my Backup Codes?

Store your Backup Codes somewhere safe where only you can access them. For example, you can: Save them in a trusted password manager.Download and store them securely.Print and keep them in a safe place.​ Never share your Backup Codes with anyone, including someone claiming to be from CoinDCX Support

Knowledge Base Article

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Backup Codes

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Why can I not see the Net PNL of my closed position?

The Net PNL for your closed position will be reflected after one day. This delay occurs because your position was settled at a different conversion rate, and the system takes time to complete the final settlement calculation.

Knowledge Base Article

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USDT<>INR Conversion Rate

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Will the Total Funding Fee update in real time?

No. The Total Funding Fee updates after each Funding Fee interval. It does not change continuously like Unrealised PnL.

Knowledge Base Article

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Total Funding

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Which timeframes are available to view Past Futures Trading P&L?

You can view your Past Futures Trading P&L for the following timeframes: Last 7 Days Last 30 Days Current Financial Year All Time

Knowledge Base Article

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Past PNL Enhancement

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Where can I manage my SIPs?

You can manage and track all SIPs under Portfolio → SIP, where you can view: Invested amount SIP count Frequency and schedule Timeline of all activities

Knowledge Base Article

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Systematic Investment Plan (SIP)

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Can I add contracts with different expiry dates to the same basket?

No. All contracts in a basket must have the same expiry date. If you try to add a contract with a different expiry, the app will notify you that only contracts from the same expiry can be added to the basket.

Knowledge Base Article

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Basket Order

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Where are Trade Presets stored?

Trade Presets are stored locally on your device and are not synced to your account. As a result, your saved presets will be removed if you: Clear the app cache or data Uninstall and reinstall the app Log in from a different device Note: If you have important presets saved, we recommend noting them d

Knowledge Base Article

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Trade Preset

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What happens if a contract has low or no liquidity?

If a contract has low liquidity or no liquidity, the app will display an indicator informing you about the market condition. In such cases, you may consider placing a Limit Order instead of a Market Order for better execution. If one or more contracts have no liquidity, the Instant Trade option will

Knowledge Base Article

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Basket Order

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What constitutes a suspicious transaction under PMLA?

Suspicious transaction means a transaction referred to in clause (h) of sub-rule(1) of Rule 2 of Prevention of Money-Laundering (Maintenance of Records) Rules 2005, including an attempted transaction, whether or not made in cash, which to a person acting in good faith: (a) gives rise to a reasonable

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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What is an OTP?

A One-Time Password (OTP) is a unique verification code sent to your registered email address or registered mobile number to help verify your identity. You may be asked to enter an OTP while: Logging in to your accountResetting your passwordUpdating your registered email address or mobile numberPerf

Knowledge Base Article

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OTP & Two-Factor Authentication (2FA)

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24