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What are the CDD Measures for Company as per PMLA Act 2002?

In case the customer is a company following documents are required for due diligence Certificate of incorporation; Memorandum and Articles of Association; Permanent Account Number of the company; a resolution from the Board of Directors and power of attorney granted to its managers, officers or empl

Knowledge Base Article

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PMLA Rules from a User POV

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My bank account was debited, but the transaction was declined. What should I do?

If you're seeing a "Declined by Bank", "Issuer Declined", or "Do Not Honor" message while depositing INR, it means that the transaction couldn't be completed successfully. ​ If the amount has been debited from your bank account but the transaction wasn't completed successfully, the transaction may s

Knowledge Base Article

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Unable to Deposit INR?

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How do I place an Earn request?

You can place an Earn request by following these steps: Log in to the CoinDCX App. Navigate to Earn from the homepage. Select Simple Earn. Choose the token you want to earn on. Enter the amount and select the preferred duration. Review the details and swipe to confirm your request.

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Simple Earn

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What bank details do I need to provide?

To add your bank account, you'll need: Bank Account NumberIFSC Code Please ensure the details entered are accurate to avoid verification failures.

Knowledge Base Article

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Verify Bank Account Using Bank Details

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Is TDS applicable on SIP?

TDS is not applicable on SIP investments at the time of purchase; however, it will be applied when you sell your crypto holdings, as per applicable regulations.

Knowledge Base Article

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Systematic Investment Plan (SIP)

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Who is covered by the CIPF?

All registered CoinDCX users holding assets on the platform are covered by the CIPF, subject to fund policy terms.

Knowledge Base Article

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Trust & Transparency Centre

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What should I do if I entered the wrong account number or IFSC code?

If you've entered incorrect bank details, simply retry the bank verification using the correct Account Number and IFSC Code. Ensure all details are entered accurately before submitting your request.

Knowledge Base Article

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Verify Bank Account Using Bank Details

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How can I view token-level information in my Portfolio?

To view detailed information about a specific cryptocurrency Go to Portfolio → Coins. Tap on the desired cryptocurrency. You can view Invested Value, Current Value, Total P&L, Today's P&L, Average Buying Price, Current Buying Price, Total Quantity, Locked Quantity & Transaction History.

Knowledge Base Article

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Portfolio Value

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Will expired contract charts be available?

No.Once an options contract expires, its chart will no longer be accessible in the app.

Knowledge Base Article

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Options - Contract Chart

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Will my SIP be cancelled if I miss installments?

No, your SIP will not be cancelled even if you miss one or more installments due to insufficient balance. The SIP will remain active and continue as per the selected schedule, and once you maintain sufficient balance in your wallet, the next installment will be deducted accordingly.

Knowledge Base Article

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Systematic Investment Plan (SIP)

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Who can be charged under the PMLA Act 2002?

A person shall be guilty of offence of Money Laundering if such person is found to have directly or in-directly involved in the process or activity connected with proceeds of crime. This includes individuals, companies, and financial institutions.

Knowledge Base Article

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PMLA Rules from a User POV

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Why should I add a nominee?

Adding a nominee helps facilitate the asset transmission process by identifying the person you've nominated to receive your assets. This can help make the claim process smoother, subject to applicable laws and verification requirements.

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Nomination

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Why was TDS deducted even though I incurred a loss?

TDS is deducted on eligible sell transactions and is not dependent on whether the trade resulted in a profit or loss.

Knowledge Base Article

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Tax Deducted at Source (TDS)

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KYC rejection reason is not clear. What should I do?

1. KYC rejected due to BAV name mismatch We regret to inform you that your KYC was rejected as your name did not match with the bank documents provided. Kindly upload the document for (Registered user) so we can verify the details again. 2. KYC is rejected due to incorrect documents We regret to inf

Knowledge Base Article

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Pending/Rejected/Fail Status

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What is the process of changing the bank account on an Enterprise account?

Changing your bank account on the CoinDCX app is easy! Just follow these simple steps: ​ 1. Open your CoinDCX app and log in. 2. Tap on the "Profile icon", usually located in the top right corner. 3. Go to 'Account settings' in the menu. 4. Choose 'Account details' from the options available. 5. Tap

Knowledge Base Article

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Enterprise Onboarding

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What does ‘Partner Funds’ mean?

Partner Funds are assets held with regulated third-party custodians and liquidity providers. They are part of the overall reserves and subject to the same audit process.Think of it as your broker keeping some settlement funds with clearing houses — securely managed but not directly in-house.

Knowledge Base Article

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Trust & Transparency Centre

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How do I get support as a Prime user?

Prime users have access to: ​ 1.Dedicated Prime Chat Support: Real-time assistance via chat. 2.Prime Email Support: Specialized support through email.

Knowledge Base Article

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CoinDCX prime

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How can I track my earnings?

You can track your earnings directly in the CoinDCX App:Earn → Overview. Here, you can view: Total earnings. Active Earn positions. Token-wise earnings and performance.

Knowledge Base Article

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Simple Earn

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Where can I manage my SIPs?

You can manage and track all SIPs under Portfolio → SIP, where you can view: Invested amount SIP count Frequency and schedule Timeline of all activities

Knowledge Base Article

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Systematic Investment Plan (SIP)

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Can I file my Income Tax Return (ITR) using only my Trade Report?

The Trade Report provides details of your trading activity, but it is not a substitute for a tax report. For easier tax computation, you can generate a Tax Report through KoinX and consult your Chartered Accountant (CA) before filing your ITR.

Knowledge Base Article

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Tax in Crypto

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24