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What happens if I select “Remember Timeframe”?

If you select Remember Timeframe, your chart will automatically switch to the same timeframe that was selected when the template was saved.

Knowledge Base Article

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Indicator Template

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Why can I not see the Net PNL of my closed position?

The Net PNL for your closed position will be reflected after one day. This delay occurs because your position was settled at a different conversion rate, and the system takes time to complete the final settlement calculation.

Knowledge Base Article

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USDT<>INR Conversion Rate

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How can my wallet balance be impacted due to revision of conversion rate?

When you add INR to your Options Wallet from your Spot Wallet, the amount is notionally converted into USDT at the applicable conversion rate. If the conversion rate is revised after adding funds, it can impact your wallet balance. The balance may either increase or decrease depending on whether the

Knowledge Base Article

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USDT<>INR Conversion Rate

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I was able to withdraw a previously delisted token, but I can't withdraw this one. Why?

External Wallet Transfer may not be available for every delisted token.CoinDCX regularly reviews and updates the list of eligible delisted tokens. If a delisted token is eligible for external wallet transfer, the option will be made available to eligible users during the applicable transfer window.

Knowledge Base Article

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External Wallet Transfer

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Why did my chart switch to another pair after applying a template?

This usually happens if “Remember Symbol” was selected while saving the template. In that case, the chart automatically redirects to the saved pair.

Knowledge Base Article

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Indicator Template

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Where else can I check my funding details?

You can also view funding details by applying the Funding filter on the Transaction page.

Knowledge Base Article

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Past PNL Enhancement

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What happens if I don't take any action before the deadline?

The remaining token balance will be converted into USDT at the prevailing market price after the 30-day withdrawal window within 5 working days as per the Delisting Process.

Knowledge Base Article

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External Wallet Transfer

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What happens if only some of my basket orders are executed?

If only some of your basket orders are successfully executed, you'll see a summary showing which contracts were placed successfully and which were rejected. The rejected contracts will remain in your basket, allowing you to review, modify, and place them again if required.

Knowledge Base Article

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Basket Order

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Why can I see my wallet balance decrease?

Your wallet balance may decrease if the conversion rate is revised downward after you have added funds. This means the updated conversion rate is lower compared to the previous one, and your wallet balance is adjusted accordingly. For example: If you add INR 10,000 to your Options Wallet when the co

Knowledge Base Article

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USDT<>INR Conversion Rate

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Will I still see fees on the Order Page even if I am eligible for a Refund?

Yes. The applicable fee percentage will still be displayed on the Order Page, but it will appear with a strike-through effect for eligible users, along with a message "Get Fees Refunded Daily". Clicking this message will show the full Terms & Conditions including the refund timeline.

Knowledge Base Article

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Refund Based Trading Fees in Options Trading

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What fees apply once I cross $ 1 Million volume threshold?

Standard Options trading fees apply normally, with no refund. The fees will be displayed on the Order Page without any strike-through or refund messaging.

Knowledge Base Article

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Refund Based Trading Fees in Options Trading

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Can I add contracts of different underlying assets to the same basket?

No. A basket can only contain contracts from a single underlying asset. If you select a contract from a different underlying asset, a separate basket will be created for that asset.

Knowledge Base Article

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Basket Order

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Why can I see a discrepancy in my active PNL?

This happens because your position was opened at an older conversion rate, and the conversion rate has been revised while your position is still active. The Active PNL is always calculated using the latest conversion rate, which may lead to differences in the displayed PNL. Once you close the positi

Knowledge Base Article

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USDT<>INR Conversion Rate

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When should I use a Backup Code?

You can use a Backup Code if you're unable to access your Google Authenticator app, for example if: You've lost your phone.You've changed to a new device.Your authenticator app isn't available.You're unable to generate a valid 2FA code. Backup Codes are designed as a recovery option and should only

Knowledge Base Article

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Backup Codes

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Is there any withdrawal fee for Token Transfer in External Wallet?

No. CoinDCX does not charge any withdrawal fee for Token Transfer of eligible delisted tokens.

Knowledge Base Article

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External Wallet Transfer

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Are there any additional charges for placing a Basket Order?

No. There are no additional charges for using the Basket Order feature. The standard Options trading fees applicable on the platform will continue to apply.

Knowledge Base Article

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Basket Order

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Why hasn't my Total Funding Fee changed yet?

The Total Funding Fee is updated only when a Funding Fee interval occurs. If no Funding Fee interval has taken place since you opened your position, the value will remain unchanged.

Knowledge Base Article

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Total Funding

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What happens if I increase the quantity of my existing position?

Increasing the size of your existing position does not reset the Total Funding Fee calculation. The system continues using the original position opening timestamp, and all subsequent Funding Fee intervals are added to the cumulative total. Example: You open a BTC/USDT Futures position with a quantit

Knowledge Base Article

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Total Funding

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Does increasing my position size reset the Total Funding Fee?

No. Increasing the quantity of your existing position does not reset the Total Funding Fee. The calculation continues from the original position opening time until the position is completely closed.

Knowledge Base Article

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Total Funding

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Will the Total Funding Fee update in real time?

No. The Total Funding Fee updates after each Funding Fee interval. It does not change continuously like Unrealised PnL.

Knowledge Base Article

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Total Funding

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24