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What happens to unused funds in my INR Wallet?

To help maintain a secure and compliant platform, CoinDCX periodically reviews inactive balances. If funds remain unused in your INR Wallet for more than 365 days, they may be refunded to your registered bank account as part of our compliance process. If you have any questions, please reach out to o

Knowledge Base Article

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Wallet Balance & Transaction History

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I received an OTP from DigiLocker. What should I do?

Enter the OTP received on your registered mobile number on the DigiLocker verification screen. If you do not receive the OTP, wait for a few minutes and try again using the available Resend OTP option.

Knowledge Base Article

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DigiLocker – PIN-less Verification

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Can there be multiple authorized signatory?

To maintain a streamlined onboarding process and ensure compliance, we currently allow only one authorized signatory to log in and complete the onboarding journey. We cannot link multiple accounts to a single user ID. ​ We understand that this may pose limitations for some users who have multiple au

Knowledge Base Article

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Enterprise Onboarding

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How is the funding amount calculated in Past P&L?

Funding is displayed as an aggregate amount for the selected timeframe. It is calculated across all positions traded during that period, not for any individual or single position.

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Past PNL Enhancement

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What are the obligations for verifying identity of clients under PMLA?

Section 11A together with Section 12 of the Prevention of Money Laundering Act, 2002, requires every reporting entity to verify and maintain the records of the identity of all its clients, as prescribed by rule 9 of the PML Rules.

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PMLA Rules from a Reporting Entity POV

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What is PIN-less DigiLocker verification?

PIN-less DigiLocker verification allows you to verify your Aadhaar using your mobile number and OTP, without entering your DigiLocker 6-digit PIN. This option is available when the mobile number registered with your CoinDCX account is linked to your DigiLocker account.

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DigiLocker – PIN-less Verification

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Why do I need to use my Aadhaar number and DigiLocker PIN?

If the mobile number registered with your CoinDCX account is not linked to your DigiLocker account, the PIN-less verification option may not be available. In this case, you can verify your Aadhaar by logging in to DigiLocker using your Aadhaar number and 6-digit DigiLocker PIN.

Knowledge Base Article

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DigiLocker – Aadhaar & PIN Verification

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What should I keep in mind when uploading my passport?

For a smooth verification process, make sure: The front and back of your passport are clearly visible.All four corners of the passport are visible.Your Passport Number, Name, Date of Birth, and Expiry Date can be clearly read.Your live selfie is clear and captured as instructed.​ Note: Only Indian p

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Passport Verification

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Can I use PIN-less DigiLocker login if my CoinDCX mobile number is different from my DigiLocker mobile number?

No. PIN-less login is based on the mobile number registered with your CoinDCX account being linked to your DigiLocker account. If no matching DigiLocker account is found, you can continue with the Aadhaar Number + DigiLocker PIN login option.

Knowledge Base Article

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DigiLocker – PIN-less Verification

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What if I don't have Aadhaar or a passport?

A valid Aadhaar or passport is mandatory to complete KYC on CoinDCX. If you don't have either document, we recommend applying for at least one before proceeding with KYC.

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Passport Verification

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What documents need to be submitted to the Reporting Entity for Client Due Diligence,if the client is an unincorporated association or a body of individuals?

Following document need to be verified and maintained when the client is an body of individuals : Where the client is an unincorporated association or a body of individuals, it shall submit to the reporting entity the certified copies of the following documents or the equivalent e-documents thereof,

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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Will any fees be deducted when my funds are unlocked?

No additional charges are applied as part of the product sunset. Your available balance will simply be unlocked and reflected in your wallet.

Knowledge Base Article

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Latest Updates on Advanced Earn

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How does PMLA, 2002 define records?

Records include the records maintained in the form of books or stored in a computer or such other form as may be prescribed.

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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How do I reset my Backup Codes?

If you've used your Backup Codes or believe they've been compromised, you can generate a new set. Log in to the CoinDCX website and go to: Tap on the Profile Icon > Security > Backup Codes > Manage ​ Select Reset, complete the required verification, and a new set of 10 Backup Codes will be generated

Knowledge Base Article

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Backup Codes

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What is a Financial institution?

Financial institution means a financial institution as defined in clause (c) of section 45- I of the Reserve Bank of India Act, 1934 (2 of 1934) and includes a chit fund company, a housing finance institution, an authorised person, a payment system operator, a non-banking financial company and the D

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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Can I view a summary of all my TDS deductions?

Yes. You can download and review TDS Summary Report & TDS Certificate. These are available on both the CoinDCX App and Website.

Knowledge Base Article

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Tax Deducted at Source (TDS)

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What should I do if my transfer order is cancelled or rejected?

If your transfer order is cancelled or rejected, and the transferred amount is not reflected in your wallet, please contact our Support Team with Token Name & Quantity. Our team will investigate the transaction and assist you in resolving the issue as quickly as possible.

Knowledge Base Article

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Transfer

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Is this setting applicable across all products or product-specific?

This setting is product-specific. Your preference is saved against your account and remains consistent across devices and sessions. For example, if you disable Auto Transfer & Place Order for Global Futures and select "I Will Place Order Manually", this preference will only apply to Global Futures.

Knowledge Base Article

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Unified Wallet

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Where can I learn more about Drawing Templates?

If you'd like to explore Drawing Templates in more detail, including how to create, manage, and use them effectively, please refer to our detailed guide: Blog Link

Knowledge Base Article

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Drawing Template

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What is Locked Quantity?

Locked Quantity is the portion of your cryptocurrency balance that is currently unavailable for use because it is associated with Open Orders, Pending Withdrawal Requests & Earn Orders. Locked assets cannot be used for another transaction until the associated request is completed or cancelled. To un

Knowledge Base Article

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Portfolio Value

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24