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What if I accidentally entered incorrect details?

You can easily edit your details anytime from the profile section.

Knowledge Base Article

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Income & Occupation Details

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How long does it take to complete this step?

It takes less than a minute. You just need to select your occupation and income range.

Knowledge Base Article

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Income & Occupation Details

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Can I edit my income and occupation later?

Yes, you can update your details anytime from: Profile → KYC Verification → Occupation Details

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Income & Occupation Details

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Is my data safe?

Yes. Your information is secure and used only for regulatory compliance purposes, in line with data protection standards.

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Income & Occupation Details

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Whether a transaction can be reported both under CTR and STR?

Yes, in case it is a cash transaction falling within the prescribed rules and has also an element of suspicious transaction.

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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What are the changes we have done from a performance perspective in the last 9 M for Web3?

Past Features - INR buy feature Security enhancements Increased token listings and New categories for token discovery Reduced order rejections Reduced slippage Upcoming features - Automated Listing & Delisting: Expanding the token universe by automatically listing and delisting tokens, giving users

Knowledge Base Article

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Web3 - Fee Update

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Why so frequent changes in Web 3 fees? I.e. Jan 25 and Oct 25?

The Web3 fee revisions in Jan and Oct 2025 are driven by underlying infrastructure realities, volatile on-chain gas costs, higher liquidity routing expenses, expanded security and compliance requirements, and the need to scale multi-chain infrastructure as adoption grows. The fee adjustment brings f

Knowledge Base Article

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Web3 - Fee Update

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Where will I see my funds after they are unlocked?

Once the balance is unlocked, it will appear in your CoinDCX wallet under the respective asset. From there, you will be able to manage the funds normally.

Knowledge Base Article

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Latest Updates on Advanced Earn

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What is Isolated Margin?

In Isolated Margin, each position uses a fixed amount of margin that is allocated specifically to that trade. If the position is liquidated, only the margin assigned to that position is at risk. Your remaining Futures wallet balance and other positions are not affected. This mode is suitable for tra

Knowledge Base Article

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Leverage & Margin Mode

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Can I pause my SIP Installment?

No, the option to pause a SIP is currently not available. However, you can cancel your SIP at any time, as there is no lock-in period, giving you the flexibility to stop future installments whenever needed.

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Systematic Investment Plan (SIP)

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Is there any cut off time for Scheduled SIP Installment?

No, there is no fixed cut-off time for SIP deductions. Your scheduled SIP installment can be debited at any time on the selected day and will be executed at the prevailing market price.

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Systematic Investment Plan (SIP)

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How do I block a Verified Device?

If you no longer use a device or don't recognize it, you can block it. Follow these steps: ​ Open the CoinDCX app.Go to Profile > Security Settings.Tap Verified Devices.Select the device you want to block.Tap Block Device.Confirm your action. The selected device will no longer be able to access your

Knowledge Base Article

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Verified Devices

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How long does account creation take?

Creating your account usually takes only a few minutes. However, the overall time depends on successful email verification, mobile verification, and KYC approval.

Knowledge Base Article

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Sign Up: Creating Your CoinDCX Account

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What is Two-Factor Authentication (2FA)?

Two-Factor Authentication (2FA) adds an extra layer of security to your CoinDCX account. Once enabled, you'll be required to enter a verification code generated by an Authenticator app (eg: Google Authenticator) whenever you log in or perform certain sensitive account actions. Even if someone knows

Knowledge Base Article

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OTP & Two-Factor Authentication (2FA)

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Unable to sell the entire quantity resulting into Dust tokens. What should I do?

If the token value is too low in Indian rupees (below INR 100), it cannot be sold and is treated as DUST. We would request you to hold on to these tokens in your wallet until the dust converting feature is live on our platform.

Knowledge Base Article

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Trading on CoinDCX

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What happens after I report a fraud to CoinDCX?

Once you report a suspected fraud or unauthorized activity, CoinDCX will review the reported account activity and assess the details provided. ​ To help protect your account during the review, CoinDCX may take appropriate security measures, including temporarily restricting or suspending deposits, w

Knowledge Base Article

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Reporting Fraud & What Happens Next

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What options are available under Portfolio for a Sub-Account?

After logging in, click Portfolio in the top-right corner. The following options are available: Coins WalletFutures WalletOptions WalletINR WalletCrypto TransfersOrder History

Knowledge Base Article

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Permissions & Access

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Can a Sub-Account perform INR deposits or withdrawals?

No. Only the master account can perform INR deposits and withdrawals. You can only transfer INR from the Master Account to a Sub-Account. ​ To transfer INR: ​ Log in to the Master Account on the website.Go to Profile → Sub-Account → Funds.Click Transfer In.Select INR from the dropdown.Enter the amou

Knowledge Base Article

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Permissions & Access

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What can I do using Webhook?

A webhook allows access to: Place Limit OrdersPlace Market Orders

Knowledge Base Article

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Permissions & Access

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Can a Sub-Account access the master account's funds?

Sub-Accounts trade using the master account's funds. However, the master account retains control over fund management and asset transfers.

Knowledge Base Article

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Permissions & Access

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24