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Who is a Beneficial owner ?

A beneficial owner would include any individual who ​ (1) exercises substantial control over a company, or ​ (2) owns or controls at least 10 percent of the ownership interests of a company or owns or controls at least 15 percent of the ownership interests of a firm.

Knowledge Base Article

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Enterprise Onboarding

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What should I do if my passport image is unclear?

Retake the passport image and make sure: The image is clear.Both the front and back of the passport are captured.All four corners are visible.Your Passport Number, Name, Date of Birth, and Expiry Date can be clearly read. If you’re still unable to complete the verification, Contact CoinDCX Support.

Knowledge Base Article

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Passport Verification

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What frequencies are available for SIP?

SIP investments can be set up on a daily, weekly, or monthly basis, giving you flexibility to invest as per your preference. For weekly SIPs, you can choose a specific day of the week, and for monthly SIPs, you can select a particular date. This allows you to align your investments with your cash fl

Knowledge Base Article

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Systematic Investment Plan (SIP)

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Will the INR wallet balance be locked for the SIP feature?

No, it will not. We will send out reminder communications one day before the Systematic Investment Plan (SIP) instalment date is due to ensure there is an adequate amount of funds in the wallet.

Knowledge Base Article

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Systematic Investment Plan (SIP)

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Does a Layout save both drawings and indicators?

Yes, a layout saves both drawings and indicators together for a specific pair. This ensures that your complete chart setup is preserved in one place.

Knowledge Base Article

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Layout

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Who is a Authorized signatory ?

An authorized signatory is a person allowed to act on behalf of your business, and their name is stated in your official business/company records.

Knowledge Base Article

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Enterprise Onboarding

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Will the system check my balance every time I place an order?

Yes. Every time you place an order in Futures, Global Futures, or Options: We check your Product Wallet balance. If sufficient funds are available, no transfer is initiated. If additional funds are required, the auto-transfer process is triggered based on your selected preference.

Knowledge Base Article

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Unified Wallet

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How do I change my password?

You can update your CoinDCX account password anytime after logging in. ​ Follow these steps: ​ Log in to the CoinDCX App.Tap the Profile icon.Go to Security Settings.Select Change Password.Enter your current password.Enter your new password.Re-enter your new password to confirm.Complete the verifica

Knowledge Base Article

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Password Management

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Will funding continue to apply before the pair is delisted?

Yes. Funding fees will continue to apply as per the normal funding schedule until the Futures pair is settled at the announced delisting date and time.

Knowledge Base Article

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Futures Pair Delisting

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Where do I track the Airdrop balance I received?

You will be able to see the total quantity increased in the portfolio section. We are working towards showing settlement airdrops transactions in the wallet in future. ​ For now, you can simply check the total quantity of the token and verify with the email that we sent you. ​

Knowledge Base Article

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Airdrop

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Can I still transfer funds between wallets manually?

Yes.The existing manual wallet transfer functionality remains available and can be used anytime.

Knowledge Base Article

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Unified Wallet

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Can I edit a Drawing Template?

Currently, existing Drawing Templates cannot be edited. If you want to make changes, you can create a new template with updated settings and delete the old one if required.

Knowledge Base Article

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Drawing Template

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What is Futures Pair Delisting?

Futures Pair Delisting is the permanent removal of a Futures trading pair from the CoinDCX platform. Once delisted, you will no longer be able to open new positions in that Futures pair.

Knowledge Base Article

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Futures Pair Delisting

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What information needs to be visible on my passport?

Make sure the following details are clearly visible: Passport NumberNameDate of BirthExpiry Date

Knowledge Base Article

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Passport Verification

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Can I edit an existing layout?

Yes, you can make changes to an existing layout at any time. After making changes, simply click on Save again to update the layout with the latest setup.

Knowledge Base Article

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Layout

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What happens after I change my password?

Once your password is updated: Your new password becomes active immediately.Use it the next time you log in to your CoinDCX account.

Knowledge Base Article

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Password Management

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Does this fee change affect all CoinDCX products?

No, this revision applies only to the Web3 section. Fees for other CoinDCX products and services remain unchanged.

Knowledge Base Article

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Web3 - Fee Update

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Will I be able to see charts for all option contracts?

No. Contract charts will be available only for active contracts of BTC, ETH,SOL and Tether Gold (XAUT). Once a contract expires, its chart will no longer be available in the app & Website

Knowledge Base Article

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Options - Contract Chart

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What happens if I select “Remember Timeframe”?

If you select Remember Timeframe, your chart will automatically switch to the same timeframe that was selected when the template was saved.

Knowledge Base Article

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Indicator Template

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Why did my timeframe change automatically?

This happens if “Remember Timeframe” was selected during saving. When you apply the template, the chart switches to the saved timeframe.

Knowledge Base Article

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Indicator Template

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24