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How to reset Biometric or how it can be enabled?

Safety is always our priority. We have implemented Biometric login to ensure a secure platform for all of our users. Log in to your CoinDCX account. Go to the top left corner of the Home page and click on your Name. Select 'Security' from the options. Choose 'Biometric login'. Verify your fingerprin

Knowledge Base Article

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Crypto Withdrawals

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What are the benefits of points earned?

Okto Points offer more than immediate gratification; they represent a pathway to future benefits. Accumulated Okto Points will eventually convert into $OKTO tokens, adding tangible value to your participation in the Web3 ecosystem. By earning Okto Points, you're not just trading – you're becoming a

Knowledge Base Article

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Okto Points

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What is an Intermediary?

Intermediary means, (i) a stock-broker, share transfer agent, banker to an issue, trustee to a trust deed, registrar to an issue, merchant banker, underwriter, portfolio manager, investment adviser or any other intermediary associated with securities market and registered under section 12 of the Sec

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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In what form is the information on the identity of clients required to be maintained?

Rule 10 of the PML Rules specifies that the reporting entity shall maintain information on the identity of clients in the manner as may be specified by the sector Regulators.

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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Where can I see the Web3 Points transaction history?

You can view your Okto points balance on the Points page of CoinDCX Web3. In addition, a notification will be sent to you every week upon receiving new Okto Points.

Knowledge Base Article

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Okto Points

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Is the CIPF externally audited?

Yes. The CIPF and CoinDCX’s security practices are independently audited by reputed firms to ensure credibility and compliance.

Knowledge Base Article

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Trust & Transparency Centre

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What are the CDD Measures for Individuals as per PMLA Act 2002?

In case the customer is an individual following documents are required for due diligence ​ (a) the Aadhaar number where, (i) the proof of possession of Aadhaar number where offline verification can be carried out; or (ii) the proof of possession of Aadhaar number where offline verification cannot be

Knowledge Base Article

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PMLA Rules from a User POV

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What are the CDD Measures for Partnership firm as per PMLA Act 2002?

In case the customer is a partnership firm following documents are required for due diligence: registration certificate; partnership deed; PAN or equivalent e-document of the partnership firm and an officially valid document in respect of the person holding an attorney to transact on its behalf.

Knowledge Base Article

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PMLA Rules from a User POV

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What is a Housing Finance Institution?

Housing Finance Institution shall have the same meaning as assigned to it in clause (d) of section 2 of the National Housing Bank Act, 1987.

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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Who is a reporting entity?

Reporting entity means a banking company, financial institution, intermediary or a person carrying on a designated business or profession.

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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Is there any fee payable for nomination?

No, there are no fees payable on nomination request.

Knowledge Base Article

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Nomination

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Can a reporting entity be penalized for not complying with the obligations of maintenance of records under PMLA, 2002?

Yes, under section 13 of the Prevention of Money Laundering Act, 2002. If the Director, in the course of any inquiry, finds that a reporting entity or its designated director on the Board or any of its employees has failed to comply with the obligations under Chapter IV of the Prevention of Money La

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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Does PMLA, 2002 or the rules thereunder prescribe any procedures and manner verifying for identity of clients?

Yes. Rules 9 and 10 of the PML Rules prescribe the procedures & manner for verification and maintenance of the records of the identity of clients.

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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Who can be a nominee?

Feel free to choose anyone you trust as your nominee! Just keep in mind that nominees can't be organizations, trusts, companies, partnership firms, the head of a Hindu Undivided Family, or someone holding power of attorney. Also, your nominee doesn't necessarily need to have a CoinDCX account. Anyon

Knowledge Base Article

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Nomination

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Is there an expiration date for the Web3 Points earned?

There is no expiry date on your earned points. In case of any updates, you will be notified accordingly.

Knowledge Base Article

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Okto Points

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Can appeal be filed against the order of Director, FIU-IND imposing fine?

Any reporting entity aggrieved by any order of the Director made under sub-section (2) of section 13, may prefer an appeal to the Appellate Tribunal.

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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Why is TDS shown here?

TDS (Tax Deducted at Source) is collected on trades as per Indian regulations and deposited with the government.

Knowledge Base Article

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Trust & Transparency Centre

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Why are there limited coins on CoinDCX?

The entire framework of listing a coin on CoinDCX is created with three main objectives – enhancing investor protection, maintaining fair and transparent markets, and reducing systemic risk by giving sample diversification opportunities. CoinDCX has named this framework -7M, as the company analyses

Knowledge Base Article

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Trading on CoinDCX

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What details are needed for nomination?

We kindly request you to provide the complete name, date of birth, and your relationship with the person you are nominating. Please ensure that the nominee's age and name are accurately entered, matching the details on any National Informatics Centre (NIC) document, such as Aadhaar card, PAN card, D

Knowledge Base Article

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Nomination

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What constitutes a suspicious transaction under PMLA?

Suspicious transaction means a transaction referred to in clause (h) of sub-rule(1) of Rule 2 of Prevention of Money-Laundering (Maintenance of Records) Rules 2005, including an attempted transaction, whether or not made in cash, which to a person acting in good faith: (a) gives rise to a reasonable

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24