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Can I still deposit funds into my CoinDCX account from my Paytm bank account?

Yes, you can still make deposits (Payins) from your Paytm bank account to your CoinDCX account. However, please note that INR withdrawals from your CoinDCX account to your Paytm bank account will not be possible.

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Paytm Bank Account

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Does the bank account have to be in my name?

Yes. The bank account must belong to you. The name on your bank account should match the name on your verified KYC documents to ensure successful verification.

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Verify Bank Account Using Bank Details

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Can I still log in if Biometric Login doesn't work?

Yes. If biometric authentication isn't available or fails, you can log in using your Login PIN or password, depending on your account settings.

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Biometric Login

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Where can I view the cryptocurrencies I purchased?

Once your order is successfully executed, the purchased cryptocurrencies will be available under Portfolio → Coins.

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Insta Trading

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What is Biometric Login?

Biometric Login lets you securely access your CoinDCX app using your device's fingerprint or Face ID instead of entering your Login PIN each time. It's a convenient way to sign in while keeping your account secure.

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Biometric Login

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Is Biometric Login secure?

Yes. Biometric Login uses your device's built-in security features to verify your identity. Your fingerprint or facial data is stored securely on your device and is not stored by CoinDCX.

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Biometric Login

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Where can I manage my SIPs?

You can manage and track all SIPs under Portfolio → SIP, where you can view: Invested amount SIP count Frequency and schedule Timeline of all activities

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Systematic Investment Plan (SIP)

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Can I still log in if Biometric Login doesn't work?

Yes. If biometric authentication isn't available or fails, you can log in using your Login PIN or password, depending on your account settings.

Knowledge Base Article

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Biometric Login

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Where can I log in to my Sub-Account?

Sub-Accounts can be accessed only through the CoinDCX website. To log in: Visit the CoinDCX Website. Enter the Sub-Account's registered email address and password.Complete the required verification, if prompted. Sub-Accounts can't be accessed through the CoinDCX mobile app.

Knowledge Base Article

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Getting Started

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Which products are covered in the Trade Report?

The Trade Report includes transactions from Spot Trading, Insta, Futures, Options, Global Futures & Web3 Transactions

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Reports

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Why is TDS charged on both sides of Crypto-to-Crypto (C2C) trades?

In a Crypto-to-Crypto trade, one crypto asset is effectively being sold to acquire another crypto asset. Since a sale of crypto occurs during the transaction, TDS becomes applicable on both sides of the trade as per prevailing tax regulations.

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Tax Deducted at Source (TDS)

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Why should I use Cross Margin?

Cross Margin allows you to make more efficient use of your available margin by sharing it across eligible positions. It can help reduce the chances of liquidation during temporary market fluctuations. However, because all available margin is shared, a liquidation can impact your entire Futures walle

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Leverage & Margin Mode

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Where can I view information about token delisting?

You can view token delisting updates on the CoinDCX App through the homepage banner and the Announcements section. We'll also notify affected users via email and push notifications to ensure you have sufficient time to take the necessary action.

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Token Delisting

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Can I refer more than one person?

Yes. There is no limit to the number of people you can invite using your referral link.

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Refer & Earn

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How to transfer INR from a master account to a Sub-Account?

Yes. You can transfer INR from the Master Account to a Sub-Account. ​ To transfer INR: ​ Log in to the Master Account on the website.Go to Profile → Sub-Account → Funds.Click Transfer In.Select INR from the dropdown.Enter the amount in the Quantity field.Click Transfer.Enter the required OTP/2FA to

Knowledge Base Article

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Permissions & Access

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Can I use my passport if I don't have an Aadhaar?

Yes. If you don't have Aadhaar or are unable to complete Aadhaar verification through DigiLocker, you can use your Indian passport issued in India for NIC verification.

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Passport Verification

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What is the Crypto Investor Protection Fund (CIPF)?

The CIPF is a dedicated safety reserve to protect users in case of unforeseen incidents. Similar to the investor protection funds in equity markets, it exists to provide a safety net for customers.

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Trust & Transparency Centre

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What happens after I complete sign-up?

Once your account is created: Complete your KYC verification.Add and verify your bank account.Deposit INR into your wallet.Start buying, selling, and trading cryptocurrencies.

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Sign Up: Creating Your CoinDCX Account

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Why am I seeing a "Declined by Bank" error while depositing INR?

If you're seeing a "Declined by Bank", "Issuer Declined", or "Do Not Honor" message while depositing INR, it means that the transaction couldn't be completed successfully. We recommend trying the following: Retry the transaction after some time.Try another available payment method, if applicable.If

Knowledge Base Article

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Unable to Deposit INR?

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I changed or lost my phone. How can I access my account?

If you've changed or lost your phone: Restore Google Authenticator using your Secret Key if you have it.If you don't have your Secret Key, contact CoinDCX Support by tapping "Chat Now" in the top right corner for assistance with resetting your 2FA after completing the required verification.

Knowledge Base Article

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OTP & Two-Factor Authentication (2FA)

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24