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Why is KYC important?

KYC is important because it helps prevent identity theft, fraud, and money laundering.

Knowledge Base Article

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PMLA Rules from a User POV

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Can I edit my saved Auto TP/SL settings?

Yes. Navigate to: Futures → More → Trade Presets → Auto TP/SL Update the desired TP and/or SL ROE (%). Click Confirm. The revised values will be used for future eligible orders.

Knowledge Base Article

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Trade Preset

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How do I link my wallet and ensure secure withdrawals?

When linking an external wallet, you may be asked to provide wallet ownership details to ensure your withdrawals remain secure and compliant.Requirements may vary based on wallet type: Private/Self-custody wallets: You may need to provide proof of ownership (e.g., wallet screenshot). Third-party/hos

Knowledge Base Article

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Travel Rule & Compliance

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Can I place multiple TP/SL orders on one position?

No. Only one TP and one SL can be active for a position at any time. If you add or modify TP/SL, the latest values apply to the entire position, replacing any previous TP/SL settings.

Knowledge Base Article

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Options - TP/SL

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Can I update my email address on the CoinDCX website?

No. The self-service email update is currently available only on the CoinDCX App.

Knowledge Base Article

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Email ID Update

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What is Auto TP/SL?

Auto TP/SL allows you to save your preferred Take Profit (TP) and Stop Loss (SL) settings so that eligible Futures orders are automatically pre-filled with your preferred risk management configuration. Instead of manually setting TP/SL for every order, you can save your preferred ROE (%) values and

Knowledge Base Article

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Trade Preset

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How can I create a strong password?

A strong password should: Be at least 8 characters long.Include uppercase and lowercase letters.Include at least one number.Be unique to your CoinDCX account.Avoid using easily guessable information such as your name, mobile number, or date of birth.

Knowledge Base Article

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Password Management

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How does redenomination affect my holdings?

During a redenomination, the existing token is replaced with a new token based on the announced conversion ratio. For example: Old Token: BTC New Token: BTCQ Conversion Ratio: 1:10 If you hold 10 BTC, you'll receive 100 BTCQ after the redenomination. Although your token quantity changes, your Invest

Knowledge Base Article

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Rebranding/Redenomination

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What happens if I disable Auto Transfer & Place Order and select "I will Place Order Manually"?

If you select "I will Place Order Manually": Orders will not be placed automatically after fund transfer. Whenever there is a balance shortfall in your Product Wallet, the Order Form will show a Transfer button. Clicking Transfer will move the required funds from your INR Spot Wallet to the Product

Knowledge Base Article

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Unified Wallet

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What is a Money Laundering offence?

a person shall be guilty of offence of money laundering if such person is found to have directly or indirectly attempted to indulge or knowingly assisted or knowingly is a party or is actually involved in one or more of the following processes or activities connected with proceeds of crime, namely:

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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What should my new password look like?

To keep your account secure, your password must: Be at least 8 characters long.Include 1 uppercase letter (A–Z).Include 1 lowercase letter (a–z).Include 1 number (0–9).​ Tip: Choose a password that's unique to your CoinDCX account and avoid using personal information like your name or date of birth.

Knowledge Base Article

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Password Management

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I changed or lost my phone. How can I access my account?

If you've changed or lost your phone: Restore Google Authenticator using your Secret Key if you have it.If you don't have your Secret Key, contact CoinDCX Support by tapping "Chat Now" in the top right corner for assistance with resetting your 2FA after completing the required verification.

Knowledge Base Article

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OTP & Two-Factor Authentication (2FA)

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What are the actions for not complying with the obligations under PMLA?

If the Director, in the course of any inquiry, finds that a reporting entity or its designated director on the Board or any of its employees has failed to comply with the obligations under Chapter IV of the Prevention of Money Laundering Act, 2002 , then, without prejudice to any other action that m

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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What are the obligations for verifying identity of clients under PMLA?

Section 11A together with Section 12 of the Prevention of Money Laundering Act, 2002, requires every reporting entity to verify and maintain the records of the identity of all its clients, as prescribed by rule 9 of the PML Rules.

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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What documents need to be submitted to the Reporting Entity for Client Due Diligence (client is a trust)?

Where the client is a trust, it shall submit to the reporting entity the certified copies of the following documents or the equivalent e-documents thereof, namely: ​ (i) registration certificate; (ii) trust deed; (iii) Permanent Account Number or Form No.60 of the trust; and (iv) such documents as a

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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What are the obligations for maintenance of records under PMLA?

In terms of section 12 of the Prevention of Money Laundering Act, 2002, every reporting entity shall maintain a record of all transactions, including the information furnished to FIU-IND, in such a manner as to enable it to reconstruct individual transactions. The Reporting Entities shall also maint

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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Can I deposit INR from Paytm Wallet, Amazon Pay, or Mobikwik?

No. INR deposits must be made only from your registered bank account linked to your CoinDCX account through KYC. Deposits made from wallets or pooling accounts, such as Paytm Wallet, Amazon Pay Wallet, or Mobikwik Wallet, aren't supported

Knowledge Base Article

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Deposits from Wallets / Pooling Accounts

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What is a Financial institution?

Financial institution means a financial institution as defined in clause (c) of section 45- I of the Reserve Bank of India Act, 1934 (2 of 1934) and includes a chit fund company, a housing finance institution, an authorised person, a payment system operator, a non-banking financial company and the D

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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My fingerprint or Face ID isn't working. What should I do?

If biometric authentication fails: Try scanning your fingerprint or face again.Make sure your fingerprint sensor or camera is clean.Check that your fingerprint or Face ID is working for other apps on your device.If needed, use your Login PIN or password to access your account

Knowledge Base Article

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Biometric Login

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How many templates can I mark as my favorite?

You can mark multiple templates as favorites. This allows you to quickly access and switch between them whenever needed.

Knowledge Base Article

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Indicator Template

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24