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How often does the Google Authenticator verification code change?

Google Authenticator generates a new 6-digit verification code every 30 seconds. If a code expires before you enter it, simply use the next code displayed in the app.

Knowledge Base Article

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OTP & Two-Factor Authentication (2FA)

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What are a reporting entity’s obligations with regard to the beneficial ownership verification?

All reporting entities should, at the time of commencement of an account-based relationship with a client, determine whether the client is acting on behalf of a beneficial owner, and identify the beneficial owner and take all steps to verify the identity of the beneficial owner.

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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What if I lose access to my Google account? How can I log back into Web3?

If you lose access to your Google account, you can recover your Web3 wallet using a special "Recovery file" named COINDCX_DO_NOT_DELETE_1234.txt. Make sure to save this file on your device and in secure places. It’s a safety net that helps you get back into your wallet if needed. ​ ​

Knowledge Base Article

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WEB 3 Recovery

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Does submitting a demise claim guarantee that the assets will be transmitted?

No. Every demise claim is subject to document verification and applicable legal requirements. The transmission of assets will be processed only after the required verification has been successfully completed and the claimant's legal entitlement has been established.

Knowledge Base Article

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Demise Claim

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Is my information secure during the Re-KYC process?

During the Re-KYC process, we have implemented rigorous measures to ensure the utmost security and confidentiality of your information. To maintain the privacy of customer data, we employ encryption protocols for secure data transmission, strictly adhere to data protection laws, and implement robust

Knowledge Base Article

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Re-KYC Verification

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Which devices support Biometric Login?

Biometric Login is available on compatible devices that support: Fingerprint authenticationFace ID or facial recognition Your device must have biometric authentication set up in its system settings before you can enable it in the CoinDCX app.

Knowledge Base Article

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Biometric Login

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Are Options and Global Futures included?

No, Options and Global Futures trading volume is not included in the VIP Level calculation. Currently, only Spot and standard Futures trading (INR & USDT) are considered.

Knowledge Base Article

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VIP Levels

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How does leverage adjustment work?

You can either increase or decrease the leverage of your active position. When decreasing leverage: Your position requires additional margin. Make sure you have sufficient balance in your Futures Wallet before confirming the change. When increasing leverage: The margin required for the position decr

Knowledge Base Article

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Order Placing & Active Positions

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Why was my TP/SL order rejected after triggering?

A TP/SL order may be rejected if: There is insufficient liquidity No matching bid/ask is available Market conditions change rapidly A warning is shown during order placement to inform users of this possibility.

Knowledge Base Article

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Options - TP/SL

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Will there be earning opportunities on the CoinDCX Web 3 like on Okto?

Yes, in the future, that will be possible.

Knowledge Base Article

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Getting Started

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Is it necessary to use the same Google account for both CoinDCX and CoinDCX Web 3?

Yes, you need to use the same Google account for both platforms

Knowledge Base Article

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Getting Started

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How long does the demise claim process take?

The time required to process a demise claim depends on the completeness of the documents submitted and the successful completion of the verification process. If additional information or documents are required, the process may take longer.

Knowledge Base Article

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Demise Claim

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How do I re-enable my CoinDCX account?

If you've previously disabled your CoinDCX account, you can re-enable it by following these steps: Open the CoinDCX App.Log in using your registered credentials.Use "Forgot Password" on the login page if requiredComplete the required verification process. Depending on your account, this may include:

Knowledge Base Article

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Re-enable Account

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What is the price at which I will get Airdrop?

Since these are distributed Tokens the price of the Airdrop is 0.

Knowledge Base Article

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Airdrop

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Can a demise claim be put on hold?

Yes. A claim may be placed on hold if additional verification is required or if there are legal disputes, competing claims, or pending court proceedings relating to the deceased user's assets. The claim will continue once the required legal requirements have been fulfilled.

Knowledge Base Article

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Demise Claim

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What should I do before deleting my account?

Before submitting your account deletion request, please ensure that you don't have: Any INR or crypto balance.Open orders or positions.Pending deposit requests.Pending withdrawal requests.Active API keys Completing these steps will help ensure that your deletion request can be processed smoothly.

Knowledge Base Article

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Delete Account

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Why does my wallet balance appear to increase?

Your wallet balance may increase if the conversion rate is revised upward after you have added funds. In this case, the updated conversion rate is higher than the previous one, and your wallet balance is adjusted accordingly. For example: If you add INR 10,000 to your Options Wallet when the convers

Knowledge Base Article

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USDT<>INR Conversion Rate

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What is the VIP Fee Structure?

With the VIP Fee Structure, you can benefit from lower trading fees when you trade in Spot or Futures (INR or USDT). There are multiple VIP tiers, and your eligibility is determined based on your trading volume. As your tier increases, you can enjoy reduced fees on Spot and Futures (USDT Margin) tra

Knowledge Base Article

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VIP Levels

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Why are INR withdrawals temporarily unavailable after enabling or disabling 2FA?

For your account's security, INR withdrawals are temporarily unavailable for 24 hours after enabling or disabling Two-Factor Authentication. This cooling-off period helps protect your account from unauthorized changes and fraudulent withdrawals.

Knowledge Base Article

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OTP & Two-Factor Authentication (2FA)

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Why was my position liquidated?

Your position gets liquidated when the Mark Price reaches your liquidation price. This happens when: Your unrealized losses fully consume your margin The system closes the position to protect you from losing more than your invested margin Liquidation is a risk control mechanism, not a manual action.

Knowledge Base Article

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Global Futures

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24