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Can I transfer crypto directly between Okto and CoinDCX Web3?

No. Okto Wallet and CoinDCX Web3 are separate products, and transfers between them are not supported.

Knowledge Base Article

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Transfer

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How can I download the TDS Summary Report?

Log in to the CoinDCX App. Go to Profile. Select Generate Reports. Click on TDS Summary Report. Choose the required Financial Year. Download the Summary Report in Excel format.

Knowledge Base Article

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Reports

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Does a Layout save both drawings and indicators?

Yes, a layout saves both drawings and indicators together for a specific pair. This ensures that your complete chart setup is preserved in one place.

Knowledge Base Article

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Layout

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My token was delisted and converted to USDT. Will TDS be deducted?

If a delisted token is converted to USDT as part of the delisting process, applicable TDS may be deducted as per prevailing tax regulations before the proceeds are credited to your account.

Knowledge Base Article

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Tax Deducted at Source (TDS)

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TDS was deducted by CoinDCX, but I cannot see it in my tax records. Why?

TDS credits may take some time to reflect on the Income Tax Portal after being deposited with the government. If the issue persists after the applicable reporting cycle, please contact support for assistance.

Knowledge Base Article

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Tax Deducted at Source (TDS)

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How can I download my TDS Certificate?

Follow these steps: Log in to the CoinDCX App. Go to Profile. Select Generate Reports. Click on TDS Certificate. Choose the required Financial Year. Download the certificate for the desired quarter in PDF format.

Knowledge Base Article

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Reports

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Where can a Sub-Account download Invoice and TDS Certificate?

Log in to the CoinDCX website: https://account.coindcx.com/login Click the Profile icon in the top-right corner - Tap ProfileSelect Downloads.Select the document you want to download: InvoiceTDS CertificateSelect the required Financial Year/period, if prompted.Click Download to download the selected

Knowledge Base Article

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Permissions & Access

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What is EDD?

EDD stands for "Enhanced Due Diligence," which is an additional level of customer due diligence required under the Prevention of Money Laundering Act (PMLA) for higher-risk customers or transactions. EDD involves more rigorous and in-depth measures than standard CDD, such as obtaining additional inf

Knowledge Base Article

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PMLA Rules from a User POV

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What if the amount matches in my TDS Certificate but not on the Income Tax Portal?

If the TDS amount matches in your Trade Report and TDS Certificate but differs from what you see on the Income Tax Portal, there is generally no impact on your ability to claim the TDS. This is because the Income Tax Portal may display the cumulative TDS credited against your PAN for the financial y

Knowledge Base Article

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Tax Deducted at Source (TDS)

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What is TDS?

Tax Deducted at Source (TDS) is a tax deducted at the source of income before the remaining amount is credited to the recipient. In crypto trading, CoinDCX deducts the applicable TDS on eligible transactions and deposits it directly with the Government of India on your behalf.

Knowledge Base Article

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Tax Deducted at Source (TDS)

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What happens if I try to change the amount from ₹1 to something else?

The verification will fail. If you change the amount, the system will show an error message: "Reverse Penny Drop failed due to changed amount, Please retry with 1 Rupee." You must pay exactly ₹1.

Knowledge Base Article

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Verify Bank Account Using UPI

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What is Two-Factor Authentication (2FA)?

Two-Factor Authentication (2FA) adds an extra layer of security to your CoinDCX account. Once enabled, you'll be required to enter a verification code generated by an Authenticator app (eg: Google Authenticator) whenever you log in or perform certain sensitive account actions. Even if someone knows

Knowledge Base Article

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OTP & Two-Factor Authentication (2FA)

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What is Two-Factor Authentication (2FA)?

Two-Factor Authentication (2FA) adds an extra layer of security to your CoinDCX account. Once enabled, you'll be required to enter a verification code generated by an Authenticator app (eg: Google Authenticator) whenever you log in or perform certain sensitive account actions. Even if someone knows

Knowledge Base Article

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OTP & Two-Factor Authentication (2FA)

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How do I place an Insta Buy order on the Website?

Log in to your CoinDCX account. Go to Trade → Coins → Quick Buy. Search for and select the cryptocurrency. Choose Buy. You will see the Estimated Buying Price, which reflects the best available market price. It may differ from the selling price. Enter the amount you want to invest. Review the estima

Knowledge Base Article

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Insta Trading

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How do I enable Two-Factor Authentication (2FA)?

Follow these steps: Log in to the CoinDCX app.Tap the Profile icon in the top-left corner.Select Security.Tap Google Authenticator.Download Google Authenticator or select I have downloaded.Copy the Secret Key.Open Google Authenticator.Tap the + icon.Enter CoinDCX as the account name.Paste the Secret

Knowledge Base Article

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OTP & Two-Factor Authentication (2FA)

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How does funding affect the liquidation price in Isolated Margin?

Yes, funding payments can affect your liquidation price in Isolated Margin. In Isolated Margin, any funding fee you pay is deducted from the margin allocated to your position, while any funding fee you receive is added to it. As your locked margin changes after each funding settlement, your liquidat

Knowledge Base Article

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Liquidation

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How can I verify the Refund Amount?

A trade-wise breakdown of the refund amount is not provided separately. However, you can manually verify the refund by checking your trade history and summing up the trading fees charged for all eligible trades executed during the day. Once the refund is credited to your Options Wallet, the transact

Knowledge Base Article

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Refund Based Trading Fees in Options Trading

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What happens after I change my password?

Once your password is updated: Your new password becomes active immediately.Use it the next time you log in to your CoinDCX account.

Knowledge Base Article

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Password Management

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What is the current USDT to INR conversion rate?

The conversion price is currently 1 USDT = INR 102, This is a fixed conversion rate used internally for settlement. The rate may change in the future based on market conditions, and users will be informed if any update occurs. You can check the conversion rate on the App by clicking three dots.

Knowledge Base Article

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USDT<>INR Conversion Price Revised

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What is Swap?

A Swap allows you to exchange one cryptocurrency for another directly on the blockchain. With CoinDCX Web3, you can swap thousands of supported tokens across multiple blockchain networks. Example: You can swap USDT for SOL on the Solana network.

Knowledge Base Article

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Crypto to Crypto Swap

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24