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Can I block my current device?

Yes, but keep in mind that you'll be signed out of that device and will need to contact CoinDCX Support by tapping "Chat Now" in the top right corner to unblock the device. Only block your current device if necessary.

Knowledge Base Article

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Verified Devices

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Can I use the same Backup Code more than once?

No. Each Backup Code can only be used once. Once a Backup Code has been used, it becomes invalid and cannot be used again.

Knowledge Base Article

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Backup Codes

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Can I use funds from other Product Wallets?

Currently, Unified Buying Power supports Product Wallet Balance & INR Spot Wallet Balance. Cross-wallet funding between Futures, Global Futures, and Options wallets is not supported yet. This functionality will be introduced in a future phase.

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Unified Wallet

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What is Invested value?

Invested Value is the total amount currently invested in the cryptocurrencies you hold. It is adjusted whenever you buy or sell your holdings. For example: You invest ₹100 in a cryptocurrency. Its value increases to ₹500. You then sell assets worth ₹250 (half of your holdings). After the sale: Curre

Knowledge Base Article

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Portfolio Value

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How can I download my TDS Certificate?

Follow these steps: Log in to the CoinDCX App. Go to Profile. Select Generate Reports. Click on TDS Certificate. Choose the required Financial Year. Download the certificate for the desired quarter in PDF format.

Knowledge Base Article

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Reports

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How can I create a strong password?

A strong password should: Be at least 8 characters long.Include uppercase and lowercase letters.Include at least one number.Be unique to your CoinDCX account.Avoid using easily guessable information such as your name, mobile number, or date of birth.

Knowledge Base Article

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Password Management

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What’s the difference between Default Margin and Margin benefit for hedged position?

Default Margin Mode uses a single margin pool for all positions and is ideal for simple, easy-to-manage trading strategies. Margin benefit for hedged positions, where you open both buy and sell positions on the same underlying asset. This is especially useful for strategies like Spreads, Iron Condor

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Crypto Options

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How do I create a Bank Transfer deposit request?

If you've made an INR deposit using Bank Transfer (IMPS, NEFT, or RTGS), you'll need to submit your transaction details so your deposit can be processed. On the CoinDCX App Open the CoinDCX App.Go to Portfolio.Tap Funds.Select INRTap Deposit INR.Enter the deposit amount.Select Bank Transfer as the p

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How do I deposit?

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How much leverage is available for trading?

The maximum leverage available is up to 50x. However: Most markets support leverage up to 10x Only select markets may allow leverage up to 50x The exact leverage available depends on the specific market.

Knowledge Base Article

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Global Futures

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Who is a reporting entity?

Reporting entity means a banking company, financial institution, intermediary or a person carrying on a designated business or profession.

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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Can I withdraw funds immediately after updating my email address?

No. For your account's security, INR withdrawals will be unavailable for 24 hours after your email ID has been updated.

Knowledge Base Article

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Email ID Update

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How do I generate Backup Codes?

You can generate Backup Codes only on the CoinDCX website. ​ Follow these steps: ​ Visit the CoinDCX Website​ and log in to your CoinDCX account. Click the Profile icon in the top-right corner.Go to Security.Click Backup Codes.Select Manage.Click Get Backup Codes.Enter your account password for veri

Knowledge Base Article

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Backup Codes

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How can I check the deposited amount in my CoinDCX Wallet?

You can view your INR balance and transaction history through both the CoinDCX App and the CoinDCX Website. ​ On the CoinDCX App Log in to the CoinDCX App.Go to Portfolio.Tap Funds.Select INR.Check Available to Invest to view your current INR balance.Scroll down to view your deposit and withdrawal h

Knowledge Base Article

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Wallet Balance & Transaction History

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Do Global Futures follow US market hours?

No. Global Futures can be traded 24/7, 365 days a year. Unlike traditional US stock markets, which operate only during specific US market hours, perpetual futures: Remain open at all times Allow you to place, modify, or close orders even when the US stock market is closed However, please note: Price

Knowledge Base Article

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Global Futures

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My fingerprint or Face ID isn't working. What should I do?

If biometric authentication fails: Try scanning your fingerprint or face again.Make sure your fingerprint sensor or camera is clean.Check that your fingerprint or Face ID is working for other apps on your device.If needed, use your Login PIN or password to access your account

Knowledge Base Article

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Biometric Login

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How do I enable Biometric Login?

You can enable Biometric Login from the CoinDCX app. Follow these steps: ​ Log in to the CoinDCX app.Tap the Profile icon.Go to Security Settings.Select Biometric Login.Turn on the Biometric Login toggle.Verify your identity using your device's fingerprint or Face ID. Once enabled, you can use biome

Knowledge Base Article

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Biometric Login

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Can I withdraw funds immediately after updating my mobile number?

No. For your account's security, INR withdrawals will be unavailable for 24 hours after your mobile number has been updated.

Knowledge Base Article

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Mobile Number Update

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Why are the Buy and Sell prices different in Insta Trading?

The Estimated Buying Price and Estimated Selling Price represent the best available market prices at the time you place your order. Since buy and sell prices depend on market conditions, available liquidity, and the current market spread, they may differ from each other. For this reason, the price y

Knowledge Base Article

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Insta Trading

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Will the INR Deposit button be enabled immediately after completing KYC and Bank Account Verification (BAV)?

Once your KYC and Bank Account Verification (BAV) have been successfully completed, the INR Deposit option will be enabled automatically. Note: In some cases, it may take up to 24 hours for your KYC and Bank Account Verification details to be verified and reflected on your account. If the INR Deposi

Knowledge Base Article

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Unable to Deposit INR?

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What does ‘Lock Price Ratio’ mean?

Locking the price ratio keeps the time and price scale fixed together. This prevents accidental resizing and helps maintain a consistent view of patterns.

Knowledge Base Article

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Charts & Indicators

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24