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Can I buy every token using INR?

No. Only selected tokens can be purchased using INR. If a token supports INR purchases, you'll see the "Buy with INR" option on its details page.

Knowledge Base Article

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INR to Crypto Swap

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Why do I keep getting the location permission pop-up?

The permission request will continue to appear until location access is granted, as Location access is required during selfie verification to help securely verify your identity and protect your account.

Knowledge Base Article

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Selfie Verification & Location Access

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What is a Chit Fund Company?

Chit fund company means a company managing, conducting or supervising, as foremen, agent or in any other capacity, chits as defined in Section 2 of the Chit Funds Act, 1982.

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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Can I sell my Web3 tokens for INR?

No. Selling Web3 tokens directly for INR is not supported at the moment.

Knowledge Base Article

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INR to Crypto Swap

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What is Token Redenomination or Rebranding?

Token Redenomination is the process of changing a token's unit value by increasing or decreasing the number of tokens in circulation based on a predefined conversion ratio, without changing the overall value of your holdings. Token Rebranding refers to a change in a token's name, ticker, and/or logo

Knowledge Base Article

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Rebranding/Redenomination

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My Buy or Sell transaction is taking longer than expected. What should I do?

Most blockchain transactions are completed within a few seconds to a few minutes. In rare cases, they may take up to 15 minutes depending on network congestion. If your transaction is still pending after this time, please contact our Support Team.

Knowledge Base Article

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Crypto to Crypto Swap

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How can I view token-level information in my Portfolio?

To view detailed information about a specific cryptocurrency Go to Portfolio → Coins. Tap on the desired cryptocurrency. You can view Invested Value, Current Value, Total P&L, Today's P&L, Average Buying Price, Current Buying Price, Total Quantity, Locked Quantity & Transaction History.

Knowledge Base Article

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Portfolio Value

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What is the Systematic Investment Plan?

A Systematic Investment Plan (SIP) is a simple and disciplined way to invest a fixed amount at regular intervals daily, weekly, or monthly into assets like mutual funds, stocks, or cryptocurrencies. It helps you build wealth gradually while benefiting from consistency and market price averaging.

Knowledge Base Article

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Systematic Investment Plan (SIP)

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Is there any fee to update my registered mobile number?

No. Updating your registered mobile number is completely free. CoinDCX does not charge any fee for updating your mobile number.

Knowledge Base Article

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Mobile Number Update

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When will my VIP Level be updated?

Your VIP Level is reviewed weekly based on your last 30 days of trading volume. Updates are processed every Monday.

Knowledge Base Article

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VIP Levels

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Do I need to activate Quick Buy separately?

No. No manual activation is required. If a token supports Quick Trade, the Quick Buy / Quick Sell option will automatically appear, and you can place your order directly.

Knowledge Base Article

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Quick Trade

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Will my customized indicator settings be saved?

Yes, all the changes you make to indicator settings such as inputs, colors, and styles will be saved as part of the template. This ensures your preferred configuration is applied every time you use it.

Knowledge Base Article

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Indicator Template

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Can I use my previously saved wallet address to make deposits?

No. Please do not send funds to any previously saved wallet addresses. Since crypto deposits are disabled, deposits sent to old addresses will not be credited to your account.

Knowledge Base Article

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Crypto Access & Eligibility

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How much time does it take for Enterprise Registration on CoinDCX?

Your registration should be good to go within 24-48 business hours once we have all the necessary documents from your company and the authorized person. If we need anything else, our service team will get in touch right away to help you out. We're here to make the process smooth for you!

Knowledge Base Article

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Enterprise Onboarding

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Can I edit the order size on the order form if a preset is applied?

Yes. You can modify the pre-filled order size directly from the order form. While editing, you'll also have the option to update your saved preset with the new value.

Knowledge Base Article

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Trade Preset

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Why is an additional Buffer Amount transferred from my INR Spot Wallet?

A small Buffer Amount may be transferred along with the required margin to reduce the chances of order rejection. This helps account for Market price fluctuations, Slippage during execution and Margin requirement changes between transfer and order placement. The Buffer Amount improves the likelihood

Knowledge Base Article

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Unified Wallet

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What is a Non-banking Financial Company?

Non-banking financial company shall have the same meaning as assigned to it in clause (f) of section 45-I of the Reserve Bank of India Act, 1934.

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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How can a Master Account disable a Sub-Account?

Log in to the CoinDCX website: https://coindcx.com/​ Click the Profile icon in the top-right corner.Select Sub-Accounts.Under Accounts, locate the Sub-Account you want to disable.Click the Disable option for the respective Sub-Account.​ Note: The Disable option is available under the Accounts sectio

Knowledge Base Article

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Managing Sub-Accounts

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How can I create a strong password?

A strong password should: Be at least 8 characters long.Include uppercase and lowercase letters.Include at least one number.Be unique to your CoinDCX account.Avoid using easily guessable information such as your name, mobile number, or date of birth.

Knowledge Base Article

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Password Management

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How can I trade on Spot?

You can trade on Spot using both the CoinDCX App and the CoinDCX Website.

Knowledge Base Article

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Spot Trading

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24