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Why am I being charged gas fees for my Buy/Sell transactions on CoinDCX Web 3?

CoinDCX does not charge a gas fee. The gas fee is the charge imposed by the blockchain for ensuring its security.

Knowledge Base Article

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Trade

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What are Crypto Options?

Crypto options are financial contracts that give you the right, but not the obligation, to buy or sell a crypto asset at a predetermined price on or before a specific date

Knowledge Base Article

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Crypto Options

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Why does my layout look different than before?

If you made any changes to the chart and clicked on Save, the layout gets updated and replaces the previous version. Similarly, if Auto Save is enabled, the changes will be saved automatically to the existing layout. That’s why the layout may look different from how it was earlier, as the latest cha

Knowledge Base Article

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Chart Layout & Templates

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Why does my portfolio look different on CoinDCX and CoinDCX Pro?

It is very natural that you might invest or trade a variety of cryptos that are not present in CoinDCX. While the amount of INR in your wallet will always be consistent on both platforms, your portfolio might significantly vary. This is because your portfolio on each platform only consists of tokens

Duplicate and outdated hence do not publish

Knowledge Base Article

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Portfolio Value

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Is it mandatory to save the recovery file?

While it’s not required, we highly recommend saving the recovery file. It helps prevent situations where you might lose access to your Web3 account. The recovery file will look like “COINDCX_DO_NOT_DELETE_1234.txt”

Knowledge Base Article

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WEB 3 Recovery

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What is an Intermediary?

Intermediary means, (i) a stock-broker, share transfer agent, banker to an issue, trustee to a trust deed, registrar to an issue, merchant banker, underwriter, portfolio manager, investment adviser or any other intermediary associated with securities market and registered under section 12 of the Sec

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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Is 1% TDS applicable for SIP?

TDS will not be applicable for Systematic Investment Plan (SIP) orders because you are buying crypto-assets via SIP. The TDS is applicable only on selling crypto assets. When you make a SIP transaction, the token gets added to your portfolio. If you choose to sell that token from your portfolio, the

Knowledge Base Article

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TDS for CoinDCX App Users

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Why do I have “Locked Points” in the Points section in Web3?

CoinDCX has rewarded all the users with points for their loyalty. Based on past activities every user has been rewarded with points. To take benefits of these points you need to unlock these points by making a Web3 transaction.

Knowledge Base Article

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Okto Points

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Can I change my full name on account?

We kindly request you to raise a chat with our customer support team for updating the name on your account. Please provide your preferred name in the 'First and Last name' format, just as it appears on your PAN card. No need for verification when changing your name.

Knowledge Base Article

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Update Profile Details

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What if I have multiple open orders with Take Profit/Stop Loss values specified against each order?

When multiple open orders have individual Take Profit (TP) and Stop Loss (SL) values, the system will apply these settings to each order. However, if you place a new order that includes TP and SL values, these new values will override your entire position's existing TP and SL settings. This means th

Knowledge Base Article

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TP/SL Feature

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What is Redenomination?

Redenomination is a simplification of the nominal value of a currency by reducing the number of digits (zeros) without diminishing the actual value of the currency. ​ A redenomination occurs when the value of a token is recalibrated due to a change in the buying power of a currency. For example, on

Knowledge Base Article

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Redenomination

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Can I have multiple accounts on CoinDCX?

​No, you can only create one account with your registered email and mobile number. If you're interested in Sub-Accounts, you can learn more here: What are Sub-Accounts on CoinDCX Pro?

Knowledge Base Article

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Create an Account

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What information do I need to provide when raising my complaint to Grievance?

To help us resolve your issue faster, please include: Your registered email ID. Ticket ID (Mandatory) A detailed description of the issue. Relevant transaction details. Supporting documents or screenshots.

Knowledge Base Article

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Grievance

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How can I check the deposited amount in my CoinDCX Wallet?

To view your deposited amount and transaction history, follow these steps: Log in to the CoinDCX app. Tap on the profile icon located at the top-left corner of the screen. Click on the Funds and check the ‘Available to Invest’ to view your current balance and past transactions. ​ This section provid

Knowledge Base Article

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INR Deposits

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How safe are my funds during trading?

Even when you place trades, your assets remain fully backed in reserves. Orders and margins are managed within the exchange systems, but custody stays secure. Just as your shares are safe in your Demat account while you trade them on any broker, your crypto remains secure in custody while you trade

Knowledge Base Article

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Trust & Transparency Centre

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Why are there limited coins on CoinDCX?

The entire framework of listing a coin on CoinDCX is created with three main objectives – enhancing investor protection, maintaining fair and transparent markets, and reducing systemic risk by giving sample diversification opportunities. CoinDCX has named this framework -7M, as the company analyses

Knowledge Base Article

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Trading on CoinDCX

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Why is KYC important?

KYC is important because it helps prevent identity theft, fraud, and money laundering.

Knowledge Base Article

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PMLA Rules from a User POV

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How can I access WEB3 ?

Kindly refer to the screenshots below, which help you access web3 easily. ​ ​

Knowledge Base Article

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CoinDCX Unified App

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Why does my chart open in a different market or timeframe after login or refresh?

The platform automatically loads your last saved layout. Since layouts remember the pair and timeframe, your chart opens with those saved settings after login or refresh.

Knowledge Base Article

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Chart Layout & Templates

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Do you support the ETH chain?

We currently do not support the ETH chain. Gas/Network fees incurred in the ETH chain are significantly high, hence we have not included the ETH chain.

Knowledge Base Article

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Trade

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24