Can't find what you're looking for?

Ask a question

Search Results (852)

Relevance
Selected Relevance
C
How can I close (exit) a position?

1.Go to Active positions tab. Here you can check all the positions currently opened with your account. 2.Click on the 3 horizontal dots on the bar of the position you wish to close. Click on Exit. 3.You will be asked to confirm the exit. Click on ‘Confirm Exit’. You will immediately exit the selecte

Knowledge Base Article

 • 

Margin Trading

C
What action is required from my end?

To add funds to your CoinDCX account, please update the beneficiary details on your banking app with the following information for CoinDCX's new account: Bank Name: Equitas Bank Account Name: [Your Name] Account Number: [Virtual account number uniquely allocated to you] IFSC: ESFB0000CMS Kindly ensu

Knowledge Base Article

 • 

Quick Bank Transfer

C
How long does the Re-KYC Process take?

For the Re-KYC process: ​ 1. No Changes in Existing KYC Details: If there are no changes in your current KYC details, you can complete the process by self-declaring through the CoinDCX mobile application. This method allows for an immediate update without any waiting time, ensuring a hassle-free pro

Knowledge Base Article

 • 

Re-KYC Verification

C
What are the benefits of points earned?

Okto Points offer more than immediate gratification; they represent a pathway to future benefits. Accumulated Okto Points will eventually convert into $OKTO tokens, adding tangible value to your participation in the Web3 ecosystem. By earning Okto Points, you're not just trading – you're becoming a

Knowledge Base Article

 • 

Okto Points

C
What is the Travel Rule and why is it required for crypto transactions?

The Travel Rule is a global FATF guideline that requires exchanges to share and validate sender and receiver details for crypto transfers. It helps prevent fraud, money laundering, and other illicit activities.

Knowledge Base Article

 • 

Crypto Deposit & Withdrawal (CDW) & Travel Rule

C
How do I sign up on CoinDCX?

Important: A quick reminder to always double-check that emails are from [email protected] before taking any action. Please refrain from responding or clicking on any links in emails that don't come from this address to ensure the security of your account registration process. Follow these easy st

Knowledge Base Article

 • 

Create an Account

C
Will my KYC documents be safe with CoinDCX?

At CoinDCX, we prioritize the safety and security of your information above all else. You can trust that your data is completely secure with us. We use top-notch security software for both your crypto-wallets and identity management system. Your privacy and security are our top concerns! ​ Important

Knowledge Base Article

 • 

Verification

C
What are different forms of phishing scams?

There are plenty of methods through which an attacker can scam you: Email: Tricking you into clicking on suspicious links to reveal personal or financial information. SMS: Sending phony texts to hack your device or infect your device with malware. Call: Scam phone calls that tricks you to reveal con

Knowledge Base Article

 • 

Account Related

C
Can I still access my Web3 assets if I change my email?

Yes, as long as you have your recovery file saved, you can continue to access your Web3 assets even if you change your email address.

Knowledge Base Article

 • 

WEB 3 Recovery

C
What should I do if amount is withdrawn without my consent?

If money is taken out without your permission, please get in touch with our support team and they will assist you further.

Knowledge Base Article

 • 

Account Related

C
How does redenomination impact me?

In Redenomination, the tokens first get delisted and a new token is listed. For example: BTC Redenomination Old Token: BTC New Token: BTCQ Ratio: 1:10 Here if you have 10 BTC tokens in your account then you will get 100 BTCQ tokens. Please note the value of the tokens remains the same, i.e., the INV

Knowledge Base Article

 • 

Redenomination

C
What is a Short Position?

In this position, funds (that the trader doesn’t own) are sold first and then bought at a later time. So when you open a short position, the exchange sells the crypto on your behalf and you owe the quantity of crypto involved in the trade, to the exchange. At a later point, you return this obligatio

Knowledge Base Article

 • 

Margin Trading

C
What is an Options Wallet?

The Options Wallet is a dedicated wallet for Options trading that helps manage risk by limiting exposure to transferred funds only.

Knowledge Base Article

 • 

Crypto Options

C
How to transfer funds using Quick Bank Transfer via NEFT/IMPS for Paytm Payments Bank users?

Follow the process below for a step-by-step guide to add funds in your CoinDCX wallet using the Quick Bank Transfer option: ​ 1. Select Quick Bank Transfer Log into your CoinDCX account, click on ‘Add Funds’ and enter the amount you want to transfer to your CoinDCX wallet Click on ‘Select Payment Me

Knowledge Base Article

 • 

Quick Bank Transfer

C
How to transfer funds from Karur Vysya Bank app to CoinDCX wallet?

Follow these steps to add funds in your CoinDCX wallet 1. Click ‘Add’ on the homepage of CoinDCX app and then select ‘Add Funds’. ​ ​ ​ ​ 2. Enter the amount you want to transfer to your CoinDCX wallet and proceed. ​ ​​ ​ 3. Choose Net Banking option and click on ‘Continue‘ to proceed adding funds t

Knowledge Base Article

 • 

INR Deposit Guide (As per the Bank)

C
What is spot trading (Spot by CoinDCX)?

Spot trade, also known as a spot transaction, refers to trading of cryptos for instant delivery/ exchange. While using Spot by CoinDCX, you must have adequate balances in one currency to exchange for another. For example, depositing INR in order to exchange for BTC on the BTC/INR pair. After executi

Knowledge Base Article

 • 

Trading Related Queries

C
What is Market Order?

Market order is an order to buy or sell immediately at the best available price. The best available price would be the best Bid/Ask from the depth. Order would be placed and executed as per the order book and liquidity depth of the asset. It is entered with order size only and not price. Please chec

Knowledge Base Article

 • 

Trading Related Queries

C
Is the 1% TDS mandatory?

According to the updated Income Tax rules, CoinDCX is required to deduct TDS (Tax Deducted at Source) on relevant orders. But don't worry, this amount can be adjusted or claimed as a refund when you file your Income Tax Return (ITR) for the year.

Knowledge Base Article

 • 

TDS for CoinDCX App Users

C
Is TDS applicable if I transact less than ₹10,000 in a financial year?

According to Income Tax rules, if your total transactions (both buying and selling) on all exchanges amount to less than ₹10,000, TDS (Tax Deducted at Source) might not apply. However, it's essential to understand that these limits apply to all your trades across different exchanges. Starting from J

Knowledge Base Article

 • 

TDS for CoinDCX Pro Users

C
Why am I seeing reduced USDT holdings in the Spot wallet?

Reduced USDT holdings in the Spot wallet could be due to transfers made to the Futures Wallet.

Knowledge Base Article

 • 

Futures Wallet

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

© All rights reserved by Primestack Pte. Ltd.

users-badge assets-badge volume-badge funding-badge aml-badge

DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24