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What is the difference between CoinDCX and CoinDCX Pro?

CoinDCX Pro is the parent brand that offers products like Spot, Margin, Earn and Insta among others. CoinDCX App is a simpler version of CoinDCX Pro (app/web) and an extension of Insta on CoinDCX Pro where users do not have to wait for the execution of their orders in the market. ​ Currently, on Coi

Knowledge Base Article

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Trading on CoinDCX

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Why should I Setup a PIN?

A PIN adds an extra layer of security to your account. Even if someone gains access to your phone, they won't be able to open the CoinDCX app without your unique 6-digit PIN. This ensures only you can access your account.

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PIN

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What is CDD?

CDD stands for Customer Due Diligence, which is a process used by Reporting Entities to verify the identity of their customers and assess the risk of money laundering and terrorist financing.

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PMLA Rules from a User POV

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Is it available on Lite and Pro?

Yes, it's available on both Lite and Pro mode.

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Getting Started

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How do I link my wallet and ensure secure withdrawals?

When linking an external wallet, you may be asked to provide ownership details (for example, wallet type or proof of wallet ownership). This is part of Travel Rule checks to ensure withdrawals are secure and compliant. Depending on the hosting type: ​ Private wallets (self-custody): You may need to

Knowledge Base Article

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Crypto Deposit & Withdrawal (CDW) & Travel Rule

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Is TDS applicable on “Gross order amount” or “Net order amount”?

According to the CBDT circular dated June 23, 2022 [read here], TDS is applicable on the Net order amount. In simple words, the Net order amount is the transaction value minus the exchange fees. For example, if you want to sell BTC worth ₹1000, an exchange fee of 0.2% is applicable on this amount af

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TDS for CoinDCX Pro Users

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What if I use a work email to link my Web3 account?

It’s recommended to use a personal email to avoid potential access issues. However, If you select a work email while linking your Web3 account, we will let you link your work email to your web3 account with a pop-up advising you to select a personal email ID

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WEB 3 Recovery

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Why are prices on the list screen slightly different than the Buy and Sell prices?

The price you see on the prices screen is the last price at which the coin was traded. The price you see you tap Buy or Sell is the price at which the coin is available for buy or sell. This price can be different from last traded prices as the markets can move since the last trade took place. The f

Knowledge Base Article

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Trading on CoinDCX

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Where can I check the conversion rate and my trade details?

You can view the INR to USDT conversion rate in the Market Switcher. Your profit or loss will be shown in the transaction history.

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INR Margin Futures

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What is the Zero Brokerage benefit up to the $1 Million volume limit?

Instead of charging zero fees upfront, standard options trading fees will be charged at the time of each trade. Eligible users (those with cumulative Options Notional Volume below $1 million) will then receive a full refund of those trading fees credited daily to their Options Wallet.

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Refund Based Trading Fees in Options Trading

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What are the benefits of SIP?

Discipline: Systematic Investment Plan (SIP) instalments are made at regular intervals, i.e. weekly on a predetermined day. This disciplinary approach of regular investments is of big advantage to the investor as he/she doesn’t need to actively track the market.Convenience: SIP is a hassle-free proc

Knowledge Base Article

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Systematic Investment Plan (SIP)

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Where can I change the timezone setting in the charts?

Click the clock at the bottom right of your chart (on web/desktop) or go to chart settings then select Symbols and then your preferred timezone from the list, and your chart will instantly reflect the new timezone. This will help you align chart times with your local trading hours or market of inter

Knowledge Base Article

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Charts & Indicators

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How to transfer funds from Paytm Bank app to CoinDCX wallet

Follow these steps to add funds in your CoinDCX wallet 1. Click ‘Add’ on the homepage of CoinDCX app and then select ‘Add Funds’. ​ ​ ​ ​ 2. Enter the amount you want to transfer to your CoinDCX wallet and proceed. ​ ​​ ​ 3. Choose Net Banking option and click on ‘Continue‘ to proceed adding funds t

Knowledge Base Article

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INR Deposit Guide (As per the Bank)

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Are there limits to how much I can deposit or withdraw?

CoinDCX does not impose specific deposit limits. Withdrawal limits may depend on your account tier and completed verifications. Check your account settings for details.

Knowledge Base Article

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Custody FAQs

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I am unable to sign up. What should I do?

Encountering trouble signing up? No worries! Here are a few simple checks you can do: Make sure the email ID you entered is correct. Take a look in your spam and junk folders for any emails from CoinDCX or [email protected]. Consider adding CoinDCX to your mailbox whitelist for smoother communica

Knowledge Base Article

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Create an Account

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Will I receive the refund instantly after placing a trade?

No. Trading fees are charged immediately at the time of trade execution. Eligible trading fee refunds are processed separately and credited daily to your Options Wallet based on the eligible trades executed during the previous day. The refund amount credited will be the cumulative trading fees charg

Knowledge Base Article

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Refund Based Trading Fees in Options Trading

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When do I need to pay for the SIP?

Systematic Investment Plan (SIP) amount is auto-debited from your CoinDCX wallet on a weekly basis. Ensure to keep adequate funds available in your wallet for timely investment.

Knowledge Base Article

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Systematic Investment Plan (SIP)

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What is the minimum amount I can invest with SIP?

There are no fixed values for our Systematic Investment Plan (SIP). You can start SIP with any amount between INR 200 (minimum) & INR 50, 000 (max) on a weekly frequency basis.

Knowledge Base Article

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Systematic Investment Plan (SIP)

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Is my information adequately protected during Electronic video verification, considering the potential misuse of video KYC?

CoinDCX operates as a fully compliant crypto exchange in accordance with government rules and regulations. Consequently, we uphold the highest standards of due diligence measures, prioritizing the safeguarding of customers' information. The data obtained during the Video Verification process is secu

Knowledge Base Article

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Verification

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Will all components remain the same for light and dark themes?

Yes, all existing components in the Account Section will remain consistent across light and dark themes.

Knowledge Base Article

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CoinDCX Unified App

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24