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Where should I store my Backup Codes?

Store your Backup Codes somewhere safe where only you can access them. For example, you can: Save them in a trusted password manager.Download and store them securely.Print and keep them in a safe place.​ Never share your Backup Codes with anyone, including someone claiming to be from CoinDCX Support

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Backup Codes

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Which timeframes are available to view Past Futures Trading P&L?

You can view your Past Futures Trading P&L for the following timeframes: Last 7 Days Last 30 Days Current Financial Year All Time

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Past PNL Enhancement

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Will my PNL reflect the Refund received?

Position-level PNL will continue to show Net PNL after fee deduction at the time of the trade. Once the refund is processed, a settlement transaction is created and reflected in the Position Tab, ensuring that your Past PNL is correctly updated.

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Refund Based Trading Fees in Options Trading

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What is Stop-Loss Order?

A stop order, also referred to as a stop-loss order, is an order to buy or sell a crypto once the price of the crypto reaches a specified price, known as the stop price. When the stop price is reached, a stop order becomes a market order. A buy stop order is always placed above the market price and

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Trading Related Queries

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What order types are available to open a position?

You can open a position using four different order types. Each order type works differently based on price conditions and your trading strategy. Market Order: A Market Order is executed immediately at the current market price. Buy Order: Executes at the best available selling price Sell Order: Execu

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Order Placing & Active Positions

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Can I use the same Backup Code more than once?

No. Each Backup Code can only be used once. Once a Backup Code has been used, it becomes invalid and cannot be used again.

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Backup Codes

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How are Okto Points calculated and when will they be credited?

Okto Points are calculated every week, with the earning period closing on Thursdays. This weekly cycle ensures that all your activities from the previous week contribute to your points balance. The more you interact and transact in Web3 mode, the more Okto Points you'll accumulate.

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Okto Points

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Why was TDS deducted even though I incurred a loss?

TDS is deducted on eligible sell transactions and is not dependent on whether the trade resulted in a profit or loss.

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Tax Deducted at Source (TDS)

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TDS was deducted by CoinDCX, but I cannot see it in my tax records. Why?

TDS credits may take some time to reflect on the Income Tax Portal after being deposited with the government. If the issue persists after the applicable reporting cycle, please contact support for assistance.

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Tax Deducted at Source (TDS)

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What if the amount matches in my TDS Certificate but not on the Income Tax Portal?

If the TDS amount matches in your Trade Report and TDS Certificate but differs from what you see on the Income Tax Portal, there is generally no impact on your ability to claim the TDS. This is because the Income Tax Portal may display the cumulative TDS credited against your PAN for the financial y

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Tax Deducted at Source (TDS)

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How is Options Notional Volume Calculated?

Options Notional Volume is calculated using the formula: Quantity × Index Price for each trade. This volume is tracked cumulatively across all your Options trades on the platform. You can check the Index Price of your executed trades by navigating to Order History, selecting the respective order, an

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Refund Based Trading Fees in Options Trading

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Can I generate Backup Codes using the CoinDCX app?

No. Backup Codes are currently available only on the CoinDCX website. To generate or manage your Backup Codes, log in to your account on the website and navigate to: Profile Icon > Security > Backup Codes

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Backup Codes

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How do I activate my Web3 account?

After logging in to CoinDCX, navigate to Web3 > Click on Activate, and follow the process to link your account and save the recovery file. Make sure to securely store this file.

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WEB 3 Recovery

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How do I reset my Backup Codes?

If you've used your Backup Codes or believe they've been compromised, you can generate a new set. Log in to the CoinDCX website and go to: Tap on the Profile Icon > Security > Backup Codes > Manage ​ Select Reset, complete the required verification, and a new set of 10 Backup Codes will be generated

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Backup Codes

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How to transfer funds from Kotak Mahindra Bank app to CoinDCX wallet

Follow these steps to add funds in your CoinDCX wallet 1. Click ‘Add’ on the homepage of CoinDCX app and then select ‘Add Funds’. ​ ​ ​ ​ 2. Enter the amount you want to transfer to your CoinDCX wallet and proceed. ​ ​​ ​ 3. Choose Net Banking option and click on ‘Continue‘ to proceed adding funds t

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INR Deposit Guide (As per the Bank)

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Will I receive the refund instantly after placing a trade?

No. Trading fees are charged immediately at the time of trade execution. Eligible trading fee refunds are processed separately and credited daily to your Options Wallet based on the eligible trades executed during the previous day. The refund amount credited will be the cumulative trading fees charg

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Refund Based Trading Fees in Options Trading

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Why does my wallet balance appear to increase?

Your wallet balance may increase if the conversion rate is revised upward after you have added funds. In this case, the updated conversion rate is higher than the previous one, and your wallet balance is adjusted accordingly. For example: If you add INR 10,000 to your Options Wallet when the convers

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USDT<>INR Conversion Rate

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How to transfer funds from Paytm Bank app to CoinDCX wallet

Follow these steps to add funds in your CoinDCX wallet 1. Click ‘Add’ on the homepage of CoinDCX app and then select ‘Add Funds’. ​ ​ ​ ​ 2. Enter the amount you want to transfer to your CoinDCX wallet and proceed. ​ ​​ ​ 3. Choose Net Banking option and click on ‘Continue‘ to proceed adding funds t

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INR Deposit Guide (As per the Bank)

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How to place a Earn request ?

Go to the Earn section in the pro mode on the homepage. Select the coin you want to start earning upon (e.g., Ethereum). Enter the amount and choose the duration (7, 30, 60, 90 or 120 days). Swipe to start earning.

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Simple Earn

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Where can I view my Options trade history and statement?

To view your Options trading history, log into the app and go to the F&O section. Tap on the Options tab, then click on the History (Clock like) icon next to Orders. From there, select ‘Positions’ to view detailed records at the Position level, along with your Order History and Transaction History.

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Crypto Options

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24