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Will CoinDCX place orders automatically on my behalf?

No. CoinDCX will never place an order without your instruction. An order is initiated only when you click Buy/Long or Sell/Short on the Order Form. If Auto Transfer & Place Order is enabled and your Product Wallet has insufficient funds, the required amount will first be transferred from your INR Sp

Knowledge Base Article

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Unified Wallet

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What is Airdrop?

An airdrop is an unsolicited distribution of a cryptocurrency token or coin, usually for free, to numerous wallet addresses. This is distributed in a specific ratio, i.e. 1 free tokens for every 100 held at 23 Feb 2023 16:00 hours. This is usually done by taking a snapshot of the tokens balances whi

Knowledge Base Article

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Airdrop

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Will there be another product like Advanced Earn in the future?

At the moment, there is no confirmed timeline for a similar product. However, our team continuously evaluates and develops products based on market conditions and user needs. Any new offerings will be communicated through official announcements.

Knowledge Base Article

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Latest Updates on Advanced Earn

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Can I see the funding amount paid or received in Past P&L?

Yes. You can view the total funding amount paid or received for the selected timeframe within the Past P&L section.

Knowledge Base Article

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Past PNL Enhancement

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Will signing a message transfer my cryptocurrency?

No. Wallet signing is only used to verify ownership of your wallet address. No cryptocurrency is transferred during this process. When you sign a message: No funds leave your wallet. No blockchain transaction is initiated. No transaction fees are charged. You are simply authorizing a verification me

Knowledge Base Article

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Wallet Verification & Proof of Ownership

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My linked bank account is under maintenance. Can I still withdraw INR?

If your registered bank account is temporarily under maintenance, you may not be able to receive your INR withdrawal until the maintenance activity is completed. Since INR withdrawals can only be processed to your registered and verified bank account, you won't be able to select a different bank acc

Knowledge Base Article

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Unable to Withdraw INR

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For how long should the record of transactions be retained?

The records referred to in clause (a) of sub-section (1) of Section 12 shall be maintained for a period of five years from the date of transaction between a client and the reporting entity. The records referred to in clause (e) of sub-section (1) of Section 12 shall be maintained for a period of fiv

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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Will I be able to see the conversion rate?

On the Position Page, you will not be able to see the conversion rate if your position was opened and closed at different conversion rates. However, if your position is opened and closed at the same conversion rate, then the conversion rate will be visible.You can still check the applicable conversi

Knowledge Base Article

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USDT<>INR Conversion Rate

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Is there any fee to update my registered email ID?

No. Updating your registered email ID is completely free. CoinDCX does not charge any fee for updating your email address through the self-service process.

Knowledge Base Article

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Email ID Update

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Is the Layout auto-saved?

Yes, layouts can be auto-saved if the Auto Save option is enabled from the Chart Settings available at the bottom of the chart.If Auto Save is disabled, you will need to manually click on Save whenever you make changes to ensure your updates are stored properly.

Knowledge Base Article

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Layout

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What type of information is required to be furnished under PMLA?

Every reporting entity is required to furnish information about: all cash transactions of the value of more than ten lakh rupees or its equivalent in foreign currency all series of cash transactions integrally connected to each other which have been individually valued below rupees ten lakh or its e

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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Will I be notified when I am close to or have reached $1 Million Volume Threshold?

Yes. Once your cumulative Options Notional Volume crosses $1 million, you will receive a push notification and email informing you that standard fees will be applied. The push notification will read: "You've traded ₹1M in notional volume. Standard fees apply on all trades going forward."

Knowledge Base Article

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Refund Based Trading Fees in Options Trading

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Why does my order show as “Placed” instead of “Bought” or “Sold”?

If there is a delay in execution due to blockchain network congestion, the order may temporarily show as “Placed.” Once the transaction is confirmed on the blockchain, the tokens will be credited to your wallet and reflected under the Activity section.

Knowledge Base Article

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Quick Trade

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What is the minimum order value for Spot Trading?

INR Pairs: The minimum order value is ₹100 & Crypto-to-Crypto (C2C) Pairs: The minimum order value varies depending on the trading pair.

Knowledge Base Article

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Spot Trading

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Can I complete KYC without Aadhaar?

Yes. If you don't have Aadhaar or are unable to complete Aadhaar verification through DigiLocker, you can use your passport to complete KYC. You’ll need to upload clear images of the front and back of your passport and complete a live selfie. Note: Only Indian passports issued in India are accepted.

Knowledge Base Article

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Passport Verification

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Can I create multiple Drawing Templates?

Yes, you can create and save multiple templates with different styles based on your preferences. This allows you to switch between different drawing styles easily.

Knowledge Base Article

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Drawing Template

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Will applying a template remove my existing indicators?

Yes, applying an indicator template will replace the current indicators on your chart with the ones saved in the template. This helps ensure consistency with the saved setup.

Knowledge Base Article

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Indicator Template

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What happens if I disable Auto Transfer & Place Order and select "I will Place Order Manually"?

If you select "I will Place Order Manually": Orders will not be placed automatically after fund transfer. Whenever there is a balance shortfall in your Product Wallet, the Order Form will show a Transfer button. Clicking Transfer will move the required funds from your INR Spot Wallet to the Product

Knowledge Base Article

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Unified Wallet

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Will I be charged gas fees if my transaction fails?

Yes. Gas fees are charged by the blockchain for processing your transaction, regardless of whether it succeeds or fails. This is because blockchain validators perform work to process the transaction even if it isn't completed successfully. To reduce the chances of a failed transaction, ensure you ha

Knowledge Base Article

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Crypto to Crypto Swap

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What if I accidentally deposit unsupported tokens or use the wrong network?

Depositing unsupported tokens or using an incorrect network may result in loss of funds. CoinDCX will attempt recovery for deposit using incorrect network, but it is not guaranteed. If recovery is possible, it may take up to 14 days. A service fee may apply depending on the complexity of the recover

Knowledge Base Article

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Transaction Issues & Support

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24