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Will I be able to see charts for all option contracts?

No. Contract charts will be available only for active contracts of BTC, ETH,SOL and Tether Gold (XAUT). Once a contract expires, its chart will no longer be available in the app & Website

Knowledge Base Article

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Options - Contract Chart

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Is TDS charged on Buy or Sell orders in CoinDCX Web3?

No. TDS is not applicable on Buy or Sell transactions made in CoinDCX Web3.

Knowledge Base Article

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INR to Crypto Swap

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Will I need to enable Biometric Login again after changing my device?

Yes. If you switch to a new device, you'll need to: Set up fingerprint or Face ID on your new device.Log in to the CoinDCX app.Enable Biometric Login again from Security Settings.

Knowledge Base Article

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Biometric Login

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Can I use PIN-less DigiLocker login if my CoinDCX mobile number is different from my DigiLocker mobile number?

No. PIN-less login is based on the mobile number registered with your CoinDCX account being linked to your DigiLocker account. If no matching DigiLocker account is found, you can continue with the Aadhaar Number + DigiLocker PIN login option.

Knowledge Base Article

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DigiLocker – PIN-less Verification

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Which blockchain networks are supported in CoinDCX Web3?

CoinDCX Web3 currently supports the following blockchain networks; Base, Solana, Ethereum, Polygon, Arbitrum, BNB Smart Chain (BSC) & Optimism. We're continuously expanding support for additional blockchain networks.

Knowledge Base Article

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Crypto to Crypto Swap

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How can I remove a contract from my basket?

You can remove a contract at any time before placing the basket order. Simply expand the contract details and tap Delete Leg to remove it from the basket.

Knowledge Base Article

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Basket Order

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How can I view my wallet balances?

You can view your wallet balances from the respective Product Wallet section.Under the Product Wallet, you will see: Product Wallet Balance; Locked Margin Balance Available Balance Under Available (All Wallets) Tab You will see: Product Wallet Balance INR Spot Wallet Balance Combined Available Balan

Knowledge Base Article

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Unified Wallet

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Does CoinDCX Web3 support the Ethereum (ETH) network?

Yes, the Ethereum (ETH) network is currently supported on CoinDCX Web3. You can use the Ethereum network for supported Web3 transactions and activities available on the platform.

Knowledge Base Article

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Crypto to Crypto Swap

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How do I set up a Login PIN?

You can create a Login PIN after logging in to the CoinDCX app. Follow these steps: Log in to the CoinDCX app.Follow the on-screen prompts to create a Login PIN.Enter a 6-digit PIN of your choice.Re-enter the PIN to confirm. Your Login PIN will be ready to use for future logins.

Knowledge Base Article

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Login PIN

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Is the CIPF externally audited?

Yes. The CIPF and CoinDCX’s security practices are independently audited by reputed firms to ensure credibility and compliance.

Knowledge Base Article

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Trust & Transparency Centre

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Can civil court grant injunction against any action taken by the Director, FIU-IND?

No civil Court shall have jurisdiction to entertain any suit or proceeding in respect of any matter which the Director, an Adjudicating Authority or the Appellate Tribunal is empowered by or under this Act to determine and no injunction shall be granted by any Court or other authority in respect of

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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Why have I received a Re-KYC notification?

You have received a Re-KYC notification because your KYC details need to be revalidated or updated as per regulatory guidelines. Completing Re-KYC helps ensure uninterrupted access to your CoinDCX account.

Knowledge Base Article

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Re-KYC Verification

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Can Director, FIU-IND issue summons for discovery and production?

The Director shall, for the purposes of section 13, have the same powers as are vested in a civil Court under the Code of Civil Procedure, 1908 (5 of 1908) while trying a suit in respect of the following matters, namely (a) discovery and inspection; (b) enforcing the attendance of any person, includ

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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How do fraudsters typically impersonate CoinDCX?

Fraudsters may attempt to impersonate CoinDCX by creating fake: WebsitesMobile applicationsSocial media profilesWhatsApp or Telegram groupsEmail addresses, mobile numbers, or documents relating to CoinDCX or its directors/employees They may also pretend to be CoinDCX employees or customer support re

Knowledge Base Article

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Beware of CoinDCX Impersonators

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Is it mandatory to pay TDS?

Yes. As per the Income Tax Act, CoinDCX is required to deduct TDS on eligible transactions. The deducted amount is reflected against your PAN and can be adjusted against your tax liability or claimed as a refund while filing your Income Tax Return (ITR), subject to applicable tax rules.

Knowledge Base Article

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Tax Deducted at Source (TDS)

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I changed or lost my phone. How can I access my account?

If you've changed or lost your phone: Restore Google Authenticator using your Secret Key if you have it.If you don't have your Secret Key, contact CoinDCX Support by tapping "Chat Now" in the top right corner for assistance with resetting your 2FA after completing the required verification.

Knowledge Base Article

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OTP & Two-Factor Authentication (2FA)

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What does the “Close All” option do in Positions and Orders?

The Close All option acts as a risk-management and emergency control. In the Orders tab: Cancels all open futures orders at once Useful when market conditions change rapidly This option is visible when you have more than one open order In the Positions tab: Closes all active futures positions Cancel

Knowledge Base Article

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Order Placing & Positions

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How can I view token-level information in my Portfolio?

To view detailed information about a specific cryptocurrency Go to Portfolio → Coins. Tap on the desired cryptocurrency. You can view Invested Value, Current Value, Total P&L, Today's P&L, Average Buying Price, Current Buying Price, Total Quantity, Locked Quantity & Transaction History.

Knowledge Base Article

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Portfolio Value

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How can I exit or close my position?

To close an active position: Go to the Active Positions tab Select the position you want to close Click on Close Choose either: Market Order, or Limit Order Enter the Price in case of Limit Order Once executed, your position will be fully closed.

Knowledge Base Article

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Order Placing & Positions

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Will my funds still remain locked after the product is closed?

No. As part of the Advanced Earn sunset, existing balances have been unlocked so users can access their funds directly in their wallet.

Knowledge Base Article

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Latest Updates on Advanced Earn

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24