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Where is the Trade Preset feature available?

Trade Presets are currently available on the CoinDCX App in Advanced Mode & Chart Trading

Knowledge Base Article

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Trade Preset

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What should I do if my INR to Crypto Swap order fails?

If your order fails, please contact our Support Team through the CoinDCX app. We'll investigate the issue and assist you in resolving it as quickly as possible.

Knowledge Base Article

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INR to Crypto Swap

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What if I don't have Aadhaar or a passport?

A valid Aadhaar or passport is mandatory to complete KYC on CoinDCX. If you don't have either document, we recommend applying for at least one before proceeding with KYC.

Knowledge Base Article

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DigiLocker – Aadhaar & PIN Verification

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I don't recognize a device in my account. What should I do?

If you see a device you don't recognize: Block the device immediately.Change your account password.Review your recent account activity.If 2FA isn't enabled, consider enabling it for added security.Contact CoinDCX Support by tapping "Chat Now" in the top right corner if you suspect unauthorized acces

Knowledge Base Article

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Verified Devices

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Can I edit the order size on the order form if a preset is applied?

Yes. You can modify the pre-filled order size directly from the order form. While editing, you'll also have the option to update your saved preset with the new value.

Knowledge Base Article

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Trade Preset

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Can I change leverage for an active position?

No. Once a position is opened, you cannot change the leverage. The only way to adjust risk is by adding margin to the existing position.

Knowledge Base Article

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Liquidation

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How can I view my Verified Devices?

You can view all devices linked to your CoinDCX account from the app. Follow these steps: ​ Log in to the CoinDCX app.Tap the Profile icon.Go to Security Settings.Select Verified Devices. You'll see a list of devices that have been verified to access your account.

Knowledge Base Article

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Verified Devices

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What is leverage?

Leverage allows you to open a larger trading position by using a smaller amount of your own funds. It can increase both your potential profits and potential losses. For example, using 10x leverage means you can open a position worth 10 times your margin. ​ Important: If the market moves against your

Knowledge Base Article

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Leverage & Margin Mode

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Why does my order show as “Placed” instead of “Bought” or “Sold”?

If there is a delay in execution due to blockchain network congestion, the order may temporarily show as “Placed.” Once the transaction is confirmed on the blockchain, the tokens will be credited to your wallet and reflected under the Activity section.

Knowledge Base Article

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Quick Trade

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What is Maintenance?

Maintenance is a temporary period during which a token is unavailable for trading on CoinDCX. While a token is under maintenance, you won't be able to buy or sell it on the CoinDCX App or Website. However, your holdings remain safe and continue to be reflected in your portfolio.

Knowledge Base Article

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Exit Mode/Maintenance

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Does my password expire?

No. Your CoinDCX password doesn't expire automatically. However, we recommend updating it regularly as a good security practice, especially if you think your password may have been compromised.

Knowledge Base Article

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Password Management

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What happens to my active Futures position?

Your active position will remain open until the announced delisting date and time. Before the delisting, you can choose to close your position manually. If your position remains open at the time of delisting, it will be automatically settled at the prevailing market price. Any resulting Profit or Lo

Knowledge Base Article

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Futures Pair Delisting

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What happens if I lose access to my Google account?

Your CoinDCX Web3 wallet is linked to your Google account. If you lose access to that Google account, you may also lose access to your Web3 wallet and the assets stored in it. We recommend recovering your Google account through Google as soon as possible. Failure to regain access may result in the p

Knowledge Base Article

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Introduction to Web 3

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Will my Drawing Templates be available after I log out or switch devices?

Saved templates are generally linked to your account. As long as you log in with the same account, your templates should be available across sessions and devices.

Knowledge Base Article

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Drawing Template

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Why do I need to link my Google account?

Your Google account is used to securely create and manage your CoinDCX Web3 wallet. To ensure uninterrupted access to your wallet and funds, it is important to maintain access to your linked Google account.

Knowledge Base Article

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Introduction to Web 3

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Why did my timeframe change automatically?

This happens if “Remember Timeframe” was selected during saving. When you apply the template, the chart switches to the saved timeframe.

Knowledge Base Article

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Indicator Template

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What is Biometric Login?

Biometric Login lets you securely access your CoinDCX app using your device's fingerprint or Face ID instead of entering your Login PIN each time. It's a convenient way to sign in while keeping your account secure.

Knowledge Base Article

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Biometric Login

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Does submitting a demise claim guarantee that the assets will be transmitted?

No. Every demise claim is subject to document verification and applicable legal requirements. The transmission of assets will be processed only after the required verification has been successfully completed and the claimant's legal entitlement has been established.

Knowledge Base Article

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Demise Claim

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How often does the Google Authenticator verification code change?

Google Authenticator generates a new 6-digit verification code every 30 seconds. If a code expires before you enter it, simply use the next code displayed in the app.

Knowledge Base Article

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OTP & Two-Factor Authentication (2FA)

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My bank branch has changed. Will it affect my INR withdrawals?

Yes, it may. If your bank home branch has changed, your IFSC code may also have changed. If the registered IFSC on your CoinDCX account is no longer valid, your INR withdrawals may not be processed successfully. Please update and verify your bank account details before initiating another withdrawal.

Knowledge Base Article

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Withdrawal Delayed/Rejected?

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24