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Can I sell a token on one chain in exchange for a token on another chain?

No, it is not possible to directly exchange a token from one chain for a token on another chain. Tokens can only be exchanged within the same chain. We suggest exchanging a token for the native token of that chain, which can then be used for future trades.

Knowledge Base Article

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Trade

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How do cold wallets protect our assets?

Cold wallets keep most of the assets offline, away from internet exposure. This works much like offline custody and secure storage that isn’t vulnerable to online attacks.

Knowledge Base Article

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Trust & Transparency Centre

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I have forgotten my PIN. How can I set a new PIN?

No worries! To reset your PIN, follow these steps: Log in to your CoinDCX app. Tap the profile icon (top left) and select ‘Security’. In the ‘Security’ section, tap ‘Tap Reset Login Pin’. Tap ‘Reset Login Pin’ and then click Continue. Enter your new 6-digit pin. Re-enter the pin to confirm. Once don

Knowledge Base Article

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PIN Related Issues

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How much fees do you charge for Quick Bank Transfer?

We charge absolutely 0% fees for funds transferred through the Quick Bank Transfer method.

Knowledge Base Article

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Quick Bank Transfer

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Is it possible to convert an account from retail to Enterprise or vice versa?

We have a policy in place that ensures the stability and integrity of our account setups. Once an account is designated as a specific type, whether it's retail or Enterprise, it remains in that category without the option to change to a different type. This policy maintains consistency and security

Knowledge Base Article

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Enterprise Onboarding

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How much time does it take for Enterprise Registration on CoinDCX?

Your registration should be good to go within 24-48 business hours once we have all the necessary documents from your company and the authorized person. If we need anything else, our service team will get in touch right away to help you out. We're here to make the process smooth for you!

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Enterprise Onboarding

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What documents do I need to submit for bank account verification?

To verify your bank account, we kindly ask you to provide one of the following documents: A cancelled cheque The front page of your passbook A PDF format of your bank statement Your cooperation is greatly appreciated, and this information will help us complete the verification process smoothly.

Knowledge Base Article

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Verification

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Unable to sell the entire quantity resulting into Dust tokens. What should I do?

If the token value is too low in Indian rupees (below INR 100), it cannot be sold and is treated as DUST. We would request you to hold on to these tokens in your wallet until the dust converting feature is live on our platform.

Knowledge Base Article

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Trading on CoinDCX

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What kinds of rewards can I earn?

Rewards can be distributed in various ways, including: Fixed amounts in USDT or INR or any other token Variable amounts in USDT or INR or any other Token as per tasks assigned to each user.

Knowledge Base Article

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Reward Hub

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What are the obligations for maintenance of records under PMLA?

In terms of section 12 of the Prevention of Money Laundering Act, 2002, every reporting entity shall maintain a record of all transactions, including the information furnished to FIU-IND, in such a manner as to enable it to reconstruct individual transactions. The Reporting Entities shall also maint

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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Is Crypto Withdrawal secure?

Yes, all transactions are secured using industry-leading protocols. Withdrawals can only be made to trusted wallets verified by you.

Knowledge Base Article

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Crypto Withdrawal access

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When will my Advanced Earn balance be unlocked?

The balances held in Advanced Earn have been unlocked as part of the product sunset process. The funds are now reflected in your wallet and can be used normally. If you are unable to see the balance, please reach out to us, and we will assist you.

Knowledge Base Article

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Latest Updates on Advanced Earn

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How do I start trading in INR Margin Futures?

To trade in INR-M Futures: ​ Transfer INR from your INR wallet to your Futures wallet. Select the INR margin tab. Input the price and order size. Margin will be shown in INR Tap on Long/Short

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INR Margin Futures

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How to add price alerts for cryptos on CoinDCX?

To add price alerts for a crypto token of your choice: You can tap on the Alerts option available on the homescreen of CoinDCX app. Or you can also tap on the profile icon on the top left corner of the home screen to access the Account Settings. ​​ In Accounts, go to the Price Alerts tab. ​​ Provide

Knowledge Base Article

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Trading on CoinDCX

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How to transfer funds from SBI Bank app to CoinDCX wallet?

Follow these steps to add funds in your CoinDCX wallet 1. Click ‘Add’ on the homepage of CoinDCX app and then select ‘Add Funds’. ​ ​ ​ ​ 2. Enter the amount you want to transfer to your CoinDCX wallet and proceed. ​ ​​ ​ 3. Choose Net Banking option and click on ‘Continue‘ to proceed adding funds t

Knowledge Base Article

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INR Deposit Guide (As per the Bank)

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What is the transfer fee amount that will be charged?

The gas fee is the charge imposed by the blockchain for ensuring its security. The gas fee fluctuates based on the blockchain's traffic.

Knowledge Base Article

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Transfer

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Why selfie is mandatory?

A selfie serves as a method for ensuring liveliness, allowing us to confirm a customer's identity against their PAN and Aadhar ID. This process helps prevent the creation and use of fake accounts on our platform, ensuring security and authenticity.

Knowledge Base Article

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Verification

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Do I need to create an account on CoinDCX if I am an existing user of CoinDCX Pro?

You do not need to create a new account on CoinDCX if you are an existing user on CoinDCX Pro. You can simply log in to CoinDCX using the same email address that was used to register on CoinDCX Pro. The 2FA code generated for your account will be the same as the one used for CoinDCX Pro. Note: If yo

Knowledge Base Article

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Create an Account

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How to create an account on CoinDCX if I am an existing user of CoinDCX Pro?

You do not need to create an account on CoinDCX if you are an existing user on CoinDCX Pro. Simply login to CoinDCX using your existing email address that was used to register on CoinDCX Pro. The 2FA code generated for your account will be the same as the one used for CoinDCX Pro. In case you still

Knowledge Base Article

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Create an Account

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What is Invested value?

It is the total amount invested by you in all coins that you currently hold considering the profit or loss incurred. ​ For example, on 1st March 2022, you invested INR 100. This is your investment. One month later, on 1st April 2022, this INR 100 value became INR 500 on account of the markets going

Knowledge Base Article

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Portfolio Value

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24