Can't find what you're looking for?

Ask a question

Search Results (830)

Relevance
Selected Relevance
C
What order types can I use while placing a trade?

Market and Limit Orders are supported; advanced types like Stop-Limit and IV-based orders will be added in future updates.

Knowledge Base Article

 • 

Crypto Options

C
Why do I need to undergo KYC Re-verification for my crypto deposit?

We understand that going through KYC re-verification can seem like an extra step, but it’s an important measure to ensure the security and regulatory compliance of your transactions. Here’s why you might need to complete the process: Request for crypto withdrawal access: If you’ve requested access t

Knowledge Base Article

 • 

Crypto Deposits

C
How do I avoid such issues in the future?

To avoid restrictions, ensure that your transactions are only with trusted entities and wallets. Avoid interacting with gambling websites, darknet addresses, or any service related to prohibited activities under our Terms of Use.

Knowledge Base Article

 • 

Crypto Deposit/Withdrawal Access Restriction

HS
Can PMLA be applied to foreign transactions?

Yes, PMLA can be applied to foreign transactions. It can also be applied to transactions that take place outside India but have a connection with India.

Knowledge Base Article

 • 

PMLA Rules from a User POV

HS
What are the CDD Measures for sole proprietorship as per PMLA Act 2002?

In case the customer is a sole proprtieorship following documents are required for due diligence ​ a. the Aadhaar number where, (i) the proof of possession of Aadhaar number where offline verification can be carried out; or (ii) the proof of possession of Aadhaar number where offline verification ca

Knowledge Base Article

 • 

PMLA Rules from a User POV

C
What changes are happening on the Home Screen?

The lite mode design will replace the pro mode design for both themes. Retention of key features like search, referral, notifications, quick action button, and banners.

Knowledge Base Article

 • 

CoinDCX Unified App

HS
How can I open a position?

1.Go to the Trading page > Select Margin > Select the desired pair. 2.Click on a Long (Buy) order or Short (Sell) (specify the quantity, leverage, price). 3.(optional) If you select a BO (Bracket Order) fill in other details like Target Price and SL (Stop Loss Price). 4. Place your order by clicking

Knowledge Base Article

 • 

Margin Trading

C
Can I change my linked wallets?

Yes, you can update your linked wallets in the “Wallet Settings” section. However, changes may require re-verification.

Knowledge Base Article

 • 

Crypto Withdrawal access

C
Will enabling CW affect my INR transactions?

Yes, enabling Crypto Withdrawal (CW) will impact your INR transactions. Once CW is enabled, UPI deposits will no longer be available for your account. However, you can continue to deposit and withdraw INR using other available methods, provided you comply with all regulations.

Knowledge Base Article

 • 

Crypto Withdrawal access

C
Why do I see "Coming Soon" for Crypto Withdrawal (CW)?

If you see "Coming Soon" for CW access, it means that your account is not yet eligible under the current risk framework. We are gradually expanding access and refining our model to make it more inclusive while maintaining high security standards. Stay tuned for updates as we continue to enhance the

Knowledge Base Article

 • 

Crypto Withdrawal access

C
Why am I being asked to confirm remitter or beneficiary details?

These details ensure that both sides of a crypto transfer are legitimate and compliant. This also protects your funds and keeps the platform secure.

Knowledge Base Article

 • 

Crypto Deposit & Withdrawal (CDW) & Travel Rule

C
Do I need to provide Travel Rule details for every transaction, or only once?

You’ll need to provide Travel Rule details whenever you deposit or withdraw crypto for every transaction, in line with applicable regulatory guidelines.

Knowledge Base Article

 • 

Crypto Deposit & Withdrawal (CDW) & Travel Rule

C
What is AUC (Assets Under Custody)?

AUC is the total value of all customer crypto assets held with CoinDCX. You can think of it like the way your Demat account shows the total value of your shares - here it reflects your crypto holdings of CoinDCX, fully backed by reserves.

Knowledge Base Article

 • 

Trust & Transparency Centre

HS
What happens to the value of my investment in the token that is getting delisted?

CoinDCX will make an official announcement regarding the delisting of a specific token. Users will then have the opportunity to convert their holdings of that token into an alternative base denomination, like USDT, BTC, or INR. This option is available from the announcement date up until just before

Knowledge Base Article

 • 

Delisting

HS
What is a Beneficial Owner as per PMLA Act 2002?

A beneficial owner is an individual or entity that ultimately owns or controls a company or asset, either directly or indirectly. The beneficial owner is the true owner of the company or asset, even if the legal ownership is held by another individual or entity. Where the client is a company, the be

Knowledge Base Article

 • 

PMLA Rules from a User POV

HS
How to place a Earn request ?

Go to the Earn section in the pro mode on the homepage. Select the coin you want to start earning upon (e.g., Ethereum). Enter the amount and choose the duration (7, 30, 60, 90 or 120 days). Swipe to start earning.

Knowledge Base Article

 • 

Simple Earn

C
What is the Travel Rule and why is it required for crypto transactions?

The Travel Rule is a global FATF guideline that requires exchanges to share and validate sender and receiver details for crypto transfers. It helps prevent fraud, money laundering, and other illicit activities.

Knowledge Base Article

 • 

Crypto Deposit & Withdrawal (CDW) & Travel Rule

HS
What is the maximum leverage I can get on Margin?

Traders can trade with maximum leverage upto 5x

Knowledge Base Article

 • 

Margin Trading

HS
I am unable to reset password on CoinDCX app. What do I do?

If you are having trouble changing your password on the CoinDCX app, you can try doing it on the website.

Knowledge Base Article

 • 

Login

HS
What is Insta?

Insta is your one-stop-shop to buy 100+ cryptos instantly with INR.

Knowledge Base Article

 • 

DCX Insta

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

© All rights reserved by Primestack Pte. Ltd.

users-badge assets-badge volume-badge funding-badge aml-badge

DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24