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Why is my conversion rate showing blank on the Order Page?

The conversion rate may appear blank when your order is filled across different conversion rates. In such cases, you can still check the detailed breakdown by navigating to: Order Info → Average Fill Price → Trade Details. Under Trade Details, you will be able to see: The quantity filled at each ste

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USDT<>INR Conversion Rate

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What is Biometric Login?

Biometric Login lets you securely access your CoinDCX app using your device's fingerprint or Face ID instead of entering your Login PIN each time. It's a convenient way to sign in while keeping your account secure.

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Biometric Login

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What is a Login PIN?

A Login PIN is a 6-digit security code that helps you quickly and securely access your CoinDCX app without entering your password every time. It's an additional security feature designed to make logging in faster while keeping your account protected.

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Login PIN

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Why did my timeframe change automatically?

This happens if “Remember Timeframe” was selected during saving. When you apply the template, the chart switches to the saved timeframe.

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Indicator Template

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What is the role of Directorate of Enforcement (ED)?

The Directorate of Enforcement is a multi-disciplinary organization mandated with investigation of offenses of money laundering and violations of foreign exchange laws. The statutory functions of the Directorate include enforcement of following Acts: The Prevention of Money Laundering Act, 2002 (PML

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PMLA Rules from a User POV

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Why was my Weekly SIP skipped or why is my next SIP date showing differently?

Your Weekly SIP requires a minimum gap of 7 days between two consecutive SIP installments. If the recurring day selected by you does not satisfy this 7-day gap from your first SIP installment, the next SIP installment is automatically scheduled for the following week on the same day you selected. Ex

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Systematic Investment Plan (SIP)

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Can I use someone else's bank account?

No. For security reasons, only bank accounts that belong to you and match your verified KYC details can be linked to your CoinDCX account.

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Verify Bank Account Using Bank Details

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Where can I view information about token delisting?

You can view token delisting updates on the CoinDCX App through the homepage banner and the Announcements section. We'll also notify affected users via email and push notifications to ensure you have sufficient time to take the necessary action.

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Token Delisting

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How do fraudsters typically impersonate CoinDCX?

Fraudsters may attempt to impersonate CoinDCX by creating fake: WebsitesMobile applicationsSocial media profilesWhatsApp or Telegram groupsEmail addresses, mobile numbers, or documents relating to CoinDCX or its directors/employees They may also pretend to be CoinDCX employees or customer support re

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Beware of CoinDCX Impersonators

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How can I track a token redenomination or rebranding?

We'll keep you informed through The Announcements page, Email communication & Push Notifications (PNs). We also recommend checking our official announcements for detailed timelines and important updates.

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Rebranding/Redenomination

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How will I know if a token is being delisted?

We'll notify affected users through multiple channels, including The Announcements page, Email communication & Push notifications (PNs)

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Token Delisting

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What should I do if I lose my Backup Codes?

If you've lost your Backup Codes but still have access to your CoinDCX account, you can generate a new set by selecting Reset from the Backup Codes section on the CoinDCX website. If you've also lost access to your Google Authenticator app and can't log in, contact CoinDCX Support by tapping "Chat N

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Backup Codes

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Is there any fee to update my registered mobile number?

No. Updating your registered mobile number is completely free. CoinDCX does not charge any fee for updating your mobile number.

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Mobile Number Update

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How do I link my wallet and ensure secure withdrawals?

When linking an external wallet, you may be asked to provide wallet ownership details to ensure your withdrawals remain secure and compliant.Requirements may vary based on wallet type: Private/Self-custody wallets: You may need to provide proof of ownership (e.g., wallet screenshot). Third-party/hos

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Travel Rule & Compliance

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How can a Sub-Account log out?

Click the Profile icon in the top-right corner.Under the Account section, click Logout.

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Sub-Account Profile & Security

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Can I use the same layout for different pairs?

Yes, you can use the same layout across different pairs. A single layout can store your chart setup, including indicators, drawings, and settings, for multiple pairs. However, drawings created on one pair will remain associated with that specific pair and will not be displayed on other pairs within

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Layout

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Why so frequent changes in Web 3 fees? I.e. Jan 25 and Oct 25?

The Web3 fee revisions in Jan and Oct 2025 are driven by underlying infrastructure realities, volatile on-chain gas costs, higher liquidity routing expenses, expanded security and compliance requirements, and the need to scale multi-chain infrastructure as adoption grows. The fee adjustment brings f

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Web3 - Fee Update

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Can I edit a Drawing Template?

Currently, existing Drawing Templates cannot be edited. If you want to make changes, you can create a new template with updated settings and delete the old one if required.

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Drawing Template

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Where can I trade Crypto Futures?

You can trade Crypto Futures on both the CoinDCX App and the CoinDCX Website.

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Introduction to Futures Trading

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What should I do with my funds after they are unlocked?

Given the funds have been unlocked, you can choose how you would like to use them. This may include trading, withdrawing, or exploring other available products on the platform based on your preference.

Knowledge Base Article

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Latest Updates on Advanced Earn

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

© All rights reserved by Primestack Pte. Ltd.

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24