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HS
How do you protect my wallet?

CoinDCX stores all locked cryptos in highly secure cold and multi-signature wallets. For more information, please visit https://coindcx.com/security.

Knowledge Base Article

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Futures Trading

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How can I open a position?

1.Go to the Trading page > Select Margin > Select the desired pair. 2.Click on a Long (Buy) order or Short (Sell) (specify the quantity, leverage, price). 3.(optional) If you select a BO (Bracket Order) fill in other details like Target Price and SL (Stop Loss Price). 4. Place your order by clicking

Knowledge Base Article

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Margin Trading

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Will all components remain the same for light and dark themes?

Yes, all existing components in the Account Section will remain consistent across light and dark themes.

Knowledge Base Article

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CoinDCX Unified App

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What are the risk implications of Cross Margin compared to Isolated Margin?

Isolated Margin mode limits risk to the specific margin allocated to each position, not affecting other positions and remaining Futures Wallet balances. In contrast, Cross Margin mode in addition to locked margin also utilizes the entire wallet balance, which means, in the event of liquidation, ther

Knowledge Base Article

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Cross Margin

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What is the difference in margin utilized to fund Isolated and Cross Positions?

In Isolated Margin mode, the margin is limited to the margin locked against a specific position. Conversely, in cross-margin mode, the entire wallet balance, including margins locked in all cross-margin positions and open orders and unrealised PNL of cross positions together funds all cross position

Knowledge Base Article

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Cross Margin

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How can I track my returns?

Keep tabs on your earnings every day by checking the 'Your Earnings' section in the Earn tab on your CoinDCX app. It's a handy way to stay updated on your returns!

Knowledge Base Article

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Simple Earn

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How to beware of phishing scams?

In a phishing scam, an attacker tries to disguise themselves as a trustworthy entity in order to trick you into giving them sensitive information that can be used to gain access to your devices and accounts to steal your money. Therefore, it is important that our clients be very careful and practice

Knowledge Base Article

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Account Related

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How to report a scam to CoinDCX?

If you think you noticed CoinDCX brand name used incorrectly anywhere, please inform us immediately by raising a support ticket on our official website or CoinDCX applications (Android/iOS). You can also reach us through our official support channels for Telegram and Twitter.

Knowledge Base Article

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Security Tips

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Can foreign entities open an Enterprise account?

We appreciate your interest in our platform. Currently, we are exclusively onboarding Indian entities to comply with regulatory standards. To ensure adherence to these requirements, we kindly request valid Indian enterprise KYC documentation from our users. We understand that this may pose a limitat

Knowledge Base Article

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Enterprise Onboarding

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Will my future crypto deposits be processed?

No, future crypto deposits will not be processed. Please ensure you do not initiate any new deposits, as they will not be credited to your account.

Knowledge Base Article

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Crypto Deposit/Withdrawal Access Restriction

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How do I avoid such issues in the future?

To avoid restrictions, ensure that your transactions are only with trusted entities and wallets. Avoid interacting with gambling websites, darknet addresses, or any service related to prohibited activities under our Terms of Use.

Knowledge Base Article

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Crypto Deposit/Withdrawal Access Restriction

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How are the payouts managed in Advanced Earn?

The earnings will be shown on a monthly basis and every month your earnings will be automatically reinvested, i.e. adjusted with your principal amount. The final payout will hence be made only after you exit the product

Knowledge Base Article

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Advanced Earn

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How safe are my funds during trading?

Even when you place trades, your assets remain fully backed in reserves. Orders and margins are managed within the exchange systems, but custody stays secure. Just as your shares are safe in your Demat account while you trade them on any broker, your crypto remains secure in custody while you trade

Knowledge Base Article

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Trust & Transparency Centre

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Which documents need to be submitted to the Reporting Entity for Client Due Diligence (client is a partnership firm)?

Where the client is a partnership firm, it shall submit to the reporting entity the certified copies of the following documents or the equivalent e-documents thereof, namely: ​ (i) registration certificate; (ii) partnership deed; (iii) Permanent Account Number of the partnership firm; and (iv) such

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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What is the difference between limit & market orders?

The difference between the two order types is quite simple. Limit orders enable you to enter a position at a price determined by you, with no actual guarantee of execution. While market orders are those which execute upon your order immediately but the price may be different by the time your order i

Knowledge Base Article

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Futures Trading

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Is Earn available on all the virtual digital assets/ tokens listed on CoinDCX platform(s)?

Just a quick heads up – you can only earn rewards for the virtual digital assets or tokens that are listed under the 'Earn' tab on the CoinDCX website and/or mobile apps.

Knowledge Base Article

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Simple Earn

HS
How many times can I use a Backup Code?

All backup codes are unique and can be used only once. Once a backup code has been used, it will become invalid.

Knowledge Base Article

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Backup Codes

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What is the form of earnings and when is the payout?

Hi there! Your earnings are based on the Annual Percentage Yield (APY), calculated over the investment period you’ve selected. Earnings form: You’ll earn a percentage on your investment based on the APY rate for the duration of your chosen earning period. Payout timing: Your payout will be made once

Knowledge Base Article

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Simple Earn

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What is the minimum tenure for which my virtual digital asset(s) have to be deployed under Earn in order to generate returns?

At the moment, the shortest period you can hold onto your virtual digital assets or tokens is 7 days. Please note that this duration may differ for various assets, and if there are any adjustments to the minimum holding period, we will make sure to keep you informed about it regularly.

Knowledge Base Article

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Simple Earn

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What is a Good-Till-Cancelled order?

A Good-Till-Cancelled (GTC) order is an order to buy or sell a crypto that lasts until the order is completed or cancelled. Below you can see how you can choose the option when you want to buy your favourite crypto at the price you want, and have no issues waiting to obtain that specific price.

Knowledge Base Article

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Futures Trading

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24