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Who can be charged under the PMLA Act 2002?

A person shall be guilty of offence of Money Laundering if such person is found to have directly or in-directly involved in the process or activity connected with proceeds of crime. This includes individuals, companies, and financial institutions.

Knowledge Base Article

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PMLA Rules from a User POV

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Why is my token balance locked?

In case there is an open position (Spot/Margin), lending request or a pending withdrawal request, an equivalent amount of that coin would be locked. In order to unlock your funds, you'll have to cancel the order or wait until the order is filled or executed.

Knowledge Base Article

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Trading on CoinDCX

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What is the Earn Product?

Earn is a product offering which allows a CoinDCX user to deploy a minimum quantity of virtual digital assets/ tokens and generate potential returns in the virtual digital assets/ tokens deployed, subject to the terms of the product as mentioned hereinbelow.

Knowledge Base Article

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Simple Earn

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How can I delete a Drawing Template?

You can delete any saved Drawing Template from the Templates option available in the drawing toolbar. This will remove the saved style from your list of templates.

Knowledge Base Article

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Chart Layout & Templates

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How to transfer funds from Union Bank of India app to CoinDCX wallet?

Follow these steps to add funds in your CoinDCX wallet 1. Click ‘Add’ on the homepage of CoinDCX app and then select ‘Add Funds’. ​ ​ ​ ​ 2. Enter the amount you want to transfer to your CoinDCX wallet and proceed. ​ ​​ ​ 3. Choose Net Banking option and click on ‘Continue‘ to proceed adding funds t

Knowledge Base Article

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INR Deposit Guide (As per the Bank)

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Are charges applied on every installment?

Yes, charges are applied on each SIP installment. Every time an installment is executed, the standard fee and applicable GST are deducted as per the defined charges before the investment is processed.

Knowledge Base Article

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Systematic Investment Plan (SIP)

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Are Reward Hub banners still available?

Yes, the Reward Hub banner will be available in both light and dark themes.

Knowledge Base Article

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CoinDCX Unified App

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Will my chart settings and drawings be saved?

In most cases, your chart settings and drawings are saved automatically in your browser. If you clear browser data or switch devices, you may need to set them again.

Knowledge Base Article

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Charts & Indicators

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Will there be more changes to fees in the future?

At present, there are no additional changes planned. Any adjustments will be communicated in advance to all users.

Knowledge Base Article

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Web3 - Fee Update

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Why is the contract chart based on Mark Price and not LTP?

Contract charts are based on Mark Price because options contracts currently have lower liquidity. LTP (Last Traded Price) may remain unchanged for long periods, making charts look flat and misleading. Mark Price provides a fair and continuous price, calculated using market factors, and shows meaning

Knowledge Base Article

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Options - Contract Chart

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Is location access mandatory?

Yes. Location access is required during selfie verification to help securely verify your identity and protect your account.

Knowledge Base Article

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Selfie Verification & Location Access

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Can I apply a template without changing my current pair or timeframe?

Yes, you can do that. While saving the template, simply do not select Remember Symbol or Remember Timeframe, and it will apply without changing your current chart view.

Knowledge Base Article

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Chart Layout & Templates

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Will I be notified when I am close to or have reached $1 Million Volume Threshold?

Yes. Once your cumulative Options Notional Volume crosses $1 million, you will receive a push notification and email informing you that standard fees will be applied. The push notification will read: "You've traded ₹1M in notional volume. Standard fees apply on all trades going forward."

Knowledge Base Article

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Refund Based Trading Fees in Options Trading

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How can a nominee raise the claim?

If you're a nominee and need to make a claim, simply reach out to our support team through chat . Kindly request the transfer of virtual digital assets, and we'll be happy to assist you!

Knowledge Base Article

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Nomination

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What is Trade?

CoinDCX Web 3 provides its users with a functionality to buy/sell thousands of tokens in exchange for another token on multiple chains/networks.

Knowledge Base Article

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Trade

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How do cold wallets protect our assets?

Cold wallets keep most of the assets offline, away from internet exposure. This works much like offline custody and secure storage that isn’t vulnerable to online attacks.

Knowledge Base Article

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Trust & Transparency Centre

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Why am I being asked to add my income and occupation details?

As per updated regulatory guidelines, providing your income and occupation details is now mandatory to complete your KYC and continue trading. This helps ensure your account remains compliant.

Knowledge Base Article

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Income & Occupation Details

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What is the minimum/maximum lock-in period?

Simple Earn: There is no lock-in period. You can withdraw your funds anytime. ​ Advanced Earn: There is a minimum lock-in period which will be specified on the order placement form on the CoinDCX app. This period can vary based on the risk/return type you select when placing your Advanced Earn order

Knowledge Base Article

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Advanced Earn

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What is Market Order?

Market order is an order to buy or sell immediately at the best available price. The best available price would be the best Bid/Ask from the depth. Order would be placed and executed as per the order book and liquidity depth of the asset. It is entered with order size only and not price. Please chec

Knowledge Base Article

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Trading Related Queries

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Is hedging allowed in Global Futures?

No, hedging is not supported. This means you cannot hold both long and short positions for the same market at the same time. You can have either a long position or a short position, but not both simultaneously.

Knowledge Base Article

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Global Futures

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24