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Why was my transaction rejected ?

​ Your transaction may have been rejected if it was flagged as potentially risky by our internal security system. For more details, please contact our support team .

Knowledge Base Article

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Crypto Deposits

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Is the 1% TDS mandatory?

According to the updated Income Tax rules, CoinDCX is required to deduct TDS (Tax Deducted at Source) on relevant orders. But don't worry, this amount can be adjusted or claimed as a refund when you file your Income Tax Return (ITR) for the year.

Knowledge Base Article

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TDS for CoinDCX App Users

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Will I see my TP/SL values on the order details page?

Yes, once you set your TP/SL values, they will be visible on your active orders list and in the order details.

Knowledge Base Article

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TP/SL Feature

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Where can I trade Crypto Futures?

You can conveniently trade Crypto Futures using CoinDCX GO, Pro App and Web. Take your crypto trading to the next level with Futures trading on CoinDCX where, subject to the terms, you get leverage of up to 20x in a highly liquid environment, and the added benefit of low fees.

Knowledge Base Article

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Futures Trading

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Can we add any token from CoinDCX to CoinDCX Web 3 and vice versa?

You have the flexibility to transfer tokens from a curated selection. This initial list comprises USDT, USDC, and several native tokens, with plans to expand it soon.

Knowledge Base Article

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Transfer

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How safe are my funds during trading?

Even when you place trades, your assets remain fully backed in reserves. Orders and margins are managed within the exchange systems, but custody stays secure. Just as your shares are safe in your Demat account while you trade them on any broker, your crypto remains secure in custody while you trade

Knowledge Base Article

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Trust & Transparency Centre

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Will I be charged gas fees for trading tokens?

Yes, gas fees apply to all blockchain transactions.

Knowledge Base Article

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Transfer

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How to transfer funds from ICICI Bank app to CoinDCX wallet?

Follow these steps to add funds in your CoinDCX wallet 1. Click ‘Add’ on the homepage of CoinDCX app and then select ‘Add Funds’. ​ ​ ​ ​ 2. Enter the amount you want to transfer to your CoinDCX wallet and proceed. ​ ​​ ​ 3. Choose Net Banking option and click on ‘Continue‘ to proceed adding funds t

Knowledge Base Article

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INR Deposit Guide (As per the Bank)

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How do I enable or restore access to crypto deposits and withdrawals (CDW)?

To use deposits and withdrawals, your account must meet KYC and compliance checks. If the Travel Rule details (remitter and beneficiary info) are missing or incorrect, the transaction may be delayed or held until you provide the correct information. Your CDW access itself will not be blocked unless

Knowledge Base Article

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Crypto Deposit & Withdrawal (CDW) & Travel Rule

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Can I transfer crypto directly to that address on-chain? Will it show up in my Web3 wallet portfolio?

Web3 Wallet does not allow deposits from external sources. If you send crypto to your Web3 wallet address, it won’t show up in your portfolio.

Knowledge Base Article

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WEB 3 Custody

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What changes can I expect in the Account Section?

A new Appearance Tab to manage light and dark themes. A Fee Structure section displaying VIP fee tiers. Updated Funds is showing only the base fiat currency balance.

Knowledge Base Article

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CoinDCX Unified App

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Can I still deposit funds into my CoinDCX account from my Paytm bank account?

Yes, you can still make deposits (Payins) from your Paytm bank account to your CoinDCX account. However, please note that INR withdrawals from your CoinDCX account to your Paytm bank account will not be possible.

Knowledge Base Article

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Verification

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Can an NRI be a nominee?

Certainly! Absolutely, an Non-Resident Indian (NRI) can be nominated, taking into account the current regulations in effect at any given time.

Knowledge Base Article

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Nomination

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What order types can I use while placing a trade?

Market and Limit Orders are supported; advanced types like Stop-Limit and IV-based orders will be added in future updates.

Knowledge Base Article

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Crypto Options

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What is an Options Wallet?

The Options Wallet is a dedicated wallet for Options trading that helps manage risk by limiting exposure to transferred funds only.

Knowledge Base Article

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Crypto Options

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Can I place advanced trades like Straddles or Butterflies?

Currently, only single-leg orders are supported; multi-leg and strategy orders will be available in future updates.

Knowledge Base Article

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Crypto Options

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What is the delivery fee charged during cash settlement at expiry?

A delivery fee of 0.015% will be charged at the time of cash settlement when your position reaches expiry and gets settled.

Knowledge Base Article

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Crypto Options

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Is there any physical delivery of the asset?

All Options contracts are cash-settled in INR with no physical delivery, based on the final settlement price at expiry.

Knowledge Base Article

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Crypto Options

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When will I get access to Options trading?

We know you’ve joined our waitlist, You’ll soon be able to trade Options directly from our app. We’ll notify you as soon as access is enabled for your account.

Knowledge Base Article

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Crypto Options

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If my phone is stolen, are my crypto funds safe?

Do not worry if your phone is stolen or lost. Your crypto funds are safe as long as you have your phone’s lock on CoinDCX and CoinDCX Pro’s mobile application. Make sure no where on your mobile device do you store the login credentials and the withdrawal password of your CoinDCX and CoinDCX Pro wall

Knowledge Base Article

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Trading on CoinDCX

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

© All rights reserved by Primestack Pte. Ltd.

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24