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What happens after I change my password?

Once your password is updated: Your new password becomes active immediately.Use it the next time you log in to your CoinDCX account.

Knowledge Base Article

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Password Management

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What is the Secret Key, and why should I save it?

The Secret Key is a unique code used to link your CoinDCX account with Google Authenticator. Keep it in a safe place. If you change or lose your phone, you can use the Secret Key to restore your 2FA without setting it up again. Never share your Secret Key with anyone, including someone claiming to b

Knowledge Base Article

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OTP & Two-Factor Authentication (2FA)

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What happens when I switch the underlying asset?

Basket Orders are maintained separately for each underlying asset. If you switch from one underlying asset (for example, BTC) to another (for example, ETH), the basket associated with that underlying asset is automatically loaded.

Knowledge Base Article

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Basket Order

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What happens if I don't close my Futures position before the delisting?

If you don't close your active position before the announced delisting date and time, it will be automatically settled at the prevailing market price. After settlement, the corresponding Profit or Loss (PnL) will be credited to or deducted from your respective settlement wallet (USDT or INR), based

Knowledge Base Article

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Futures Pair Delisting

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Can I close my active Futures position before the delisting?

Yes. You can close your active Futures position at any time before the announced delisting date and time. If you don't close your position before the deadline, it will be automatically settled during the delisting process.

Knowledge Base Article

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Futures Pair Delisting

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Can I lose more than my invested amount in Global Futures?

No. Global Futures are traded in Isolated Margin mode, which means only the margin you invest in a position is at risk. If your position is liquidated, the maximum loss is limited to the margin amount allocated to that position. You cannot lose more than the margin you have invested in that trade. T

Knowledge Base Article

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Wallet & Fund Transfer

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What are the penalties for violating PMLA?

Violation of PMLA can result in severe penalties, including imprisonment for a term which shall not be less than three years but which may extend to seven years and shall also be liable to fine.

Knowledge Base Article

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PMLA Rules from a User POV

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Can I apply indicators and other chart features on the contract chart?

Yes. All existing chart features remain available, including: Time intervals, Chart types, Indicators. The experience is the same as other charts on the platform.

Knowledge Base Article

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Options - Contract Chart

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Why is KYC important?

KYC is important because it helps prevent identity theft, fraud, and money laundering.

Knowledge Base Article

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PMLA Rules from a User POV

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What is the proceeds of crime as per PMLA Act 2002?

The term "proceeds of crime" refers to any property derived or obtained, either directly or indirectly, by any person or entity as a result of criminal activity or from the value of any such property.

Knowledge Base Article

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PMLA Rules from a User POV

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Will my KYC documents be safe with CoinDCX?

At CoinDCX, we prioritize the safety and security of your information above all else. You can trust that your data is completely secure with us. We use top-notch security software for both your crypto-wallets and identity management system. Your privacy and security are our top concerns! ​ Important

Knowledge Base Article

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KYC Verification

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What is CDD?

CDD stands for Customer Due Diligence, which is a process used by Reporting Entities to verify the identity of their customers and assess the risk of money laundering and terrorist financing.

Knowledge Base Article

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PMLA Rules from a User POV

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What is funding in Global Futures?

Funding is a periodic payment mechanism used in perpetual contracts to keep the contract price aligned with the actual market price. Key points: Funding payments occur between long and short traders Either longs pay shorts or shorts pay longs, depending on market conditions CoinDCX does not charge a

Knowledge Base Article

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Funding

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Why is an additional Buffer Amount transferred from my INR Spot Wallet?

A small Buffer Amount may be transferred along with the required margin to reduce the chances of order rejection. This helps account for Market price fluctuations, Slippage during execution and Margin requirement changes between transfer and order placement. The Buffer Amount improves the likelihood

Knowledge Base Article

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Unified Wallet

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Will I still receive returns from Advanced Earn?

No. Once the product is sunset and balances are unlocked, Advanced Earn will no longer generate returns or yield. Your funds will simply be made available in your wallet for you to use as you choose.

Knowledge Base Article

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Latest Updates on Advanced Earn

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What can I do using Webhook?

A webhook allows access to: Place Limit OrdersPlace Market Orders

Knowledge Base Article

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Permissions & Access

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What is money laundering?

Money laundering is the process of converting proceeds obtained from criminal activity into legitimate funds. It involves concealing the source of illegal money by disguising it as legitimate funds.

Knowledge Base Article

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PMLA Rules from a User POV

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I deposited INR from a Paytm Wallet, Amazon Pay, or another pooling account. What should I do?

If you've deposited INR from a wallet or pooling account, please reach out to our Chat.

Knowledge Base Article

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Deposits from Wallets / Pooling Accounts

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What is Total P&L?

Total P&L (Profit & Loss) shows the overall profit or loss on all the cryptocurrencies you currently hold. Since cryptocurrency prices change continuously, the actual value may differ when you sell your assets.

Knowledge Base Article

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Portfolio Value

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What is leverage in Global Futures?

Leverage allows you to open a larger position by using a smaller amount of capital. In simple terms, it magnifies both profits and losses. For example: With leverage, a small price movement in the stock can result in a larger gain or loss compared to your margin Higher leverage increases risk and sh

Knowledge Base Article

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Leverage & Margin Mode

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24