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What is the price of the conversion in base currency, such as USDT or BTC?

The current market price of the base token will be considered on the date of the conversion. For example, the current USDT price will be considered for USDT conversion. ​ The amount that would be credited will be post deducting 1 % TDS.

Knowledge Base Article

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Delisting

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Why did my VIP Level change even though I didn’t trade recently?

VIP Levels are calculated on a rolling 30-day basis. If older trades move out of the 30-day window, your total volume may change, which can impact your VIP Level.

Knowledge Base Article

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VIP Levels

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What order types are available to open a position?

You can open a position using four different order types. Each order type works differently based on price conditions and your trading strategy. Market Order: A Market Order is executed immediately at the current market price. Buy Order: Executes at the best available selling price Sell Order: Execu

Knowledge Base Article

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Global Futures

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Can I lose more than my invested amount in Global Futures?

No. Global Futures are traded in Isolated Margin mode, which means only the margin you invest in a position is at risk. If your position is liquidated, the maximum loss is limited to the margin amount allocated to that position. You cannot lose more than the margin you have invested in that trade. T

Knowledge Base Article

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Global Futures

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What benefits do I get as a Prime User?

As a Prime User, you receive a range of exclusive benefits including: ​ 1) Personalized account management 2) Access to detailed research reports 3) Early access to new products

Knowledge Base Article

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CoinDCX prime

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Are there any changes in fees for INR Margin Futures?

No, there are no changes in the fee structure. INR Margin Futures continue to have standard fees applicable to all users.

Knowledge Base Article

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VIP Levels

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In which currency will my position be settled?

All positions are settled in INR. When you close a position, P&L is converted internally from USDC & Final settlement is credited to your wallet in INR

Knowledge Base Article

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Global Futures

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What is a Layout?

A layout is the complete setup of your chart. It includes your selected timeframe, indicators, and drawings. You can create different layouts for different trading pairs based on your preference, so you don’t have to set up your chart from scratch every time.

Knowledge Base Article

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Layout

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How to add cryptos to the watchlist on CoinDCX?

To add a crypto token to your watchlist, go to the Markets section and select the token you want to add to your watchlist. ​ Click on the star icon on the top right corner for the selected token. ​ You can now view it under the Watchlist tab in the Markets section. ​

Knowledge Base Article

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Trading on CoinDCX

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Do I need to link my email to my Web3 account?

Yes, you need to connect your Google account to your Web3 wallet for access.

Knowledge Base Article

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WEB 3 Recovery

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What is gas/network fees?

Gas fees represent the charges imposed by the blockchain for ensuring its security.

Knowledge Base Article

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Trade

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What does it mean to have early access to new products?

Prime users are given the opportunity to access and invest in new products before they are made available to the general public.

Knowledge Base Article

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CoinDCX prime

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How do I set up a Login PIN?

You can create a Login PIN after logging in to the CoinDCX app. Follow these steps: Log in to the CoinDCX app.Follow the on-screen prompts to create a Login PIN.Enter a 6-digit PIN of your choice.Re-enter the PIN to confirm. Your Login PIN will be ready to use for future logins.

Knowledge Base Article

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Login PIN

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Why am I not receiving the OTP or unable to complete 2FA verification?

If you're not receiving the SMS OTP ​ Ensure your registered mobile number is active and has network coverage.Wait a few minutes before requesting another OTP.Avoid requesting multiple OTPs in quick succession.Restart your device and try again.​ If you're not receiving the Email OTP ​ Check your Spa

Knowledge Base Article

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OTP & Two-Factor Authentication (2FA)

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Why can't I withdraw INR after changing my password?

For your account's security, INR withdrawals are temporarily restricted for 24 hours after a successful password change. This helps protect your account from unauthorized access and prevents fraudulent withdrawal attempts.

Knowledge Base Article

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Password Management

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How can I open a position in Futures?

You can place an order by following these simple steps: Log in to the CoinDCX app/Website Go to Futures Select Futures (In App) Select the Margin Type (INR or USDT) from the dropdown Choose the desired Futures Pairs. Select the Margin Mode: Isolated or Cross Margin Select the leverage Choose Long or

Knowledge Base Article

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Order Placing & Active Positions

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When will I receive my rewards?

As soon as you complete a task and click on Claim Button, your rewards will immediately be credited in your a/c. Details can be found under My Rewards.

Knowledge Base Article

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Reward Hub

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What is the difference between Total P&L and Today's P&L?

Total P&L shows the overall profit or loss on your current cryptocurrency holdings and Today's P&L shows the change in the value of your current holdings over the last 24 hours. Both values are indicative and may change based on market movements until you sell your assets.

Knowledge Base Article

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Portfolio Value

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What is the impact on my active position?

If the conversion rate is revised while your position is still active, it can impact your position. This is because your position was opened at an older conversion rate, and now the conversion rate has changed. Due to this, the Active PNL and Margin may show some discrepancy, as they are calculated

Knowledge Base Article

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USDT<>INR Conversion Rate

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What is the expected response time for my queries?

Our dedicated support team aims to resolve queries as quickly as possible. Typically, you can expect a resolution within the agreed timeline aligned with our stakeholders.

Knowledge Base Article

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CoinDCX prime

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24