Skip to main content
Help & Support
Help & Support
  • Chat Now

  • Help & Support
  • Search

Can't find what you're looking for?

Ask a question

  • Help & Support
  • Search
Select Quick Filter

Search Results (1.3K)

Relevance
Selected Relevance
C
Will the fee change affect my current trades?

The revised 1.5% fee will apply to all Web3 transactions initiated on or after October 1, 2025. Transactions before this date will follow the old rate of 0.85%.

Knowledge Base Article

 • 

Web3 - Fee Update

C
When will the new Web3 fee take effect?

The updated fee will be applicable from October 1, 2025 onwards.

Knowledge Base Article

 • 

Web3 - Fee Update

C
What are the changes we have done from a performance perspective in the last 9 M for Web3?

Past Features - INR buy feature Security enhancements Increased token listings and New categories for token discovery Reduced order rejections Reduced slippage Upcoming features - Automated Listing & Delisting: Expanding the token universe by automatically listing and delisting tokens, giving users

Knowledge Base Article

 • 

Web3 - Fee Update

C
Will I be charged gas fees if my transaction fails?

Yes. Gas fees are charged by the blockchain for processing your transaction, regardless of whether it succeeds or fails. This is because blockchain validators perform work to process the transaction even if it isn't completed successfully. To reduce the chances of a failed transaction, ensure you ha

Knowledge Base Article

 • 

Crypto to Crypto Swap

C
Is TDS/Tax applicable on Web3 transactions?

No. Tax Deducted at Source (TDS) is not applicable on token Buy or Sell transactions made in CoinDCX Web3. However, you remain responsible for complying with applicable tax laws and reporting any taxable gains when required.

Knowledge Base Article

 • 

Crypto to Crypto Swap

C
Can I withdraw a delisted token to an exchange wallet?

No. External Wallet Transfer is supported only to your own private wallet. Withdrawals to exchange wallets are not permitted under this feature. This restriction is in place to help prevent accidental transfers to exchanges that may no longer support deposits for the delisted token. By allowing with

Knowledge Base Article

 • 

External Wallet Transfer

C
Why was this fee change implemented?

The fee increase enables CoinDCX to further enhance technology, improve security, and optimize platform performance for Web3 traders.

Knowledge Base Article

 • 

Web3 - Fee Update

C
Are deposit and withdrawal fees changing too?

No, deposits and withdrawals to and from the Web3 section from CoinDCX Exchange are not impacted by this fee revision. Only the platform fee for Web3 transactions is changing.

Knowledge Base Article

 • 

Web3 - Fee Update

C
Do I need to take any action due to this update?

No user action is required. The revised fee will be automatically applied to eligible transactions from the effective date.

Knowledge Base Article

 • 

Web3 - Fee Update

C
Can I add contracts with different expiry dates to the same basket?

No. All contracts in a basket must have the same expiry date. If you try to add a contract with a different expiry, the app will notify you that only contracts from the same expiry can be added to the basket.

Knowledge Base Article

 • 

Basket Order

C
What is the Total Funding Fee?

The Total Funding Fee displayed in your Active Position Details shows the cumulative Funding Fee you have paid or received for your current active Futures position. It is calculated by adding together all Funding Fee intervals that occur from the time you open your position until it is completely cl

Knowledge Base Article

 • 

Total Funding

C
How should I interpret the Total Funding Fee?

The Total Funding Fee provides a clear view of the cumulative Funding Fees that have been credited to or deducted from your active Futures position. A negative (-) value indicates that you have paid Funding Fees. A positive (+) value indicates that you have received Funding Fees. ​ This helps you un

Knowledge Base Article

 • 

Total Funding

C
What are Suggested Strategies?

Suggested Strategies are predefined multi-leg options strategies designed to help you get started quickly. Each strategy includes suggested contracts, a PNL chart, maximum profit, maximum loss, and estimated margin. You can add the entire strategy to your basket with a single tap.

Knowledge Base Article

 • 

Basket Order

C
Why is my Total Funding Fee showing a negative value?

A negative (-) value means you have paid Funding Fees during one or more Funding Fee intervals while your position has been active.

Knowledge Base Article

 • 

Total Funding

C
What is the difference between Instant Trade and Review & Modify?

If you create your basket from the Options Chain, you will see the following actions: Instant Trade: Place the basket order immediately after performing the required validations. Review & Modify: Redirects you to the Order Form, where you can review your basket, modify individual contracts, update q

Knowledge Base Article

 • 

Basket Order

C
Can I view the Total Funding Fee after closing my position?

No. The Total Funding Fee is only displayed for active Futures positions. Once your position is fully closed, the Total Funding Fee will no longer be visible. However, you can still view individual Funding Fee transactions in your Futures History under the Transactions tab.

Knowledge Base Article

 • 

Total Funding

C
Why is my Total Funding Fee showing a positive value?

A positive (+) value means you have received Funding Fees during one or more Funding Fee intervals while your position has been active.

Knowledge Base Article

 • 

Total Funding

C
What happens if I increase the quantity of my existing position?

Increasing the size of your existing position does not reset the Total Funding Fee calculation. The system continues using the original position opening timestamp, and all subsequent Funding Fee intervals are added to the cumulative total. Example: You open a BTC/USDT Futures position with a quantit

Knowledge Base Article

 • 

Total Funding

C
What happens if I partially close my position?

Partially closing your position does not reset the Total Funding Fee calculation. The calculation continues from the time you originally opened the position until it is completely closed. Example: You open a BTC/USDT Futures position with a quantity of 1.2 BTC. So far, you have received a cumulative

Knowledge Base Article

 • 

Total Funding

C
Does the Total Funding Fee include Trading Fees or other charges?

No. The Total Funding Fee only includes the cumulative Funding Fees charged or received for your active Futures position. It does not include Trading Fees, Liquidation Fees, or any other charges.

Knowledge Base Article

 • 

Total Funding

  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
logo

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

linked-in instagram facebook twitter

© All rights reserved by Primestack Pte. Ltd.

users-badge assets-badge volume-badge funding-badge aml-badge

Products

  • Insta
  • Earn
  • Spot Trade
  • Margin Trade
  • Futures
  • API Broker
  • API Docs
  • API Help Section
  • Markets
  • Liquidity Services
  • Coin Listing

Company

  • About Us
  • Blog
  • Policies
  • Fee Structure
  • Careers
  • Terms & Conditions
  • Privacy Policy
  • Newsroom
  • Ventures
  • Risk Disclosure

Support

  • Guides
    • Intro to Futures Trading
    • Intro to Margin Trading
  • Contact Us
    • For grievance redressal, Click here to know more
    • Press: [email protected]
    • Regulatory Issues/Enforcement Authorities: [email protected]

DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24