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How do I disable Two-Factor Authentication (2FA)?

Follow these steps: Log in to your CoinDCX account.Go to Security.Tap Disable Google Auth.Tap Continue.Enter your Security PIN and tap Send OTP.Enter the OTP sent to your registered email address and the code generated by Google Authenticator.Tap Disable Google Auth. Your 2FA will be disabled succes

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OTP & Two-Factor Authentication (2FA)

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Is it safe to log in using links received through SMS, email or messaging apps?

No. Always access your CoinDCX account by typing www.coindcx.com into your browser or by using the official CoinDCX mobile application. Do not click on login links received through unsolicited SMS, emails, WhatsApp, Telegram, social media messages, or phone calls. ​ If you're unsure whether a commun

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Account Safety

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Why is the conversion price revised in Options Trading?

The USDT–INR conversion rate is periodically revised based on broader macro factors, including changes in the USD–INR valuation, operational costs, and market liquidity conditions. The conversion rate is intentionally priced with a small buffer relative to the live USD–INR rate to reduce the need fo

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USDT<>INR Conversion Rate

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When will my TDS Certificate be available?

TDS Certificate is available for the Financial Year 2025-26. But from next financial year 2026-27, TDS Certificates are made available on a quarterly basis. For example: Q1 (April–June) → Available from 30th September onwards Q2 (July–September) → Available from 31st December onwards Q3 (October–Dec

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Reports

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Can I still invest in Advanced Earn after this update?

Advanced Earn has stopped accepting new investments. The product is being sunset as part of a product review and will remain closed for additional deposits.

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Latest Updates on Advanced Earn

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Why is Auto TP/SL not being applied to my order?

Auto TP/SL will not be pre-filled if you already have any of the following for the same Futures pair: An active/open position An existing TP/SL order Locked margin associated with an open position or order This helps prevent conflicts with existing risk management settings and ensures that Auto TP/S

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Trade Preset

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Can I edit my saved Auto TP/SL settings?

Yes. Navigate to: Futures → More → Trade Presets → Auto TP/SL Update the desired TP and/or SL ROE (%). Click Confirm. The revised values will be used for future eligible orders.

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Trade Preset

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Why does my layout look different than before?

If you made any changes to the chart and clicked on Save, the layout gets updated and replaces the previous version. Similarly, if Auto Save is enabled, the changes will be saved automatically to the existing layout. That’s why the layout may look different from how it was earlier, as the latest cha

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Layout

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How can I verify my identity using my passport?

If you’re unable to complete Aadhaar verification through DigiLocker, you can verify your identity using your passport. To complete passport verification: Upload clear images of the front and back of your passport.Make sure all four corners of the passport are visible.Ensure your Passport Number, Na

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Passport Verification

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What is Unified Buying Power?

Unified Buying Power allows you to use both your Product Wallet balance and your INR Spot Wallet balance while placing orders in Futures, Global Futures, and Options. You no longer need to manually transfer funds from your INR Spot Wallet to the respective product wallet before placing an order. If

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Unified Wallet

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How is funding calculated for my active position?

Funding is calculated every one hour and is based on: Your current position size at the funding time The Mark Price during the funding interval The applicable Funding Rate (%) Funding Formula: Position Quantity × Mark Price × Funding Rate (%) If you hold a position during the funding time, this amou

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Funding

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When do I have to pay funding charges?

Funding charges apply only if you have an active position during the funding interval. Whether you pay or receive funding depends on the funding rate: If the contract is trading above the oracle price, the funding rate is positive → Long position holders pay funding to short holders ​ If the contrac

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Funding

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Whether any civil or criminal proceedings can be initiated for furnishing information?

No. It is provided for in section 14 of the Prevention of Money Laundering Act, 2002, that the reporting entity, its directors and employees shall not be liable to any civil or criminal proceedings against them for furnishing information under clause (b) of sub-section (l) of section 12.

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PMLA Rules from a Reporting Entity POV

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Is Earn available for all tokens listed on CoinDCX?

No. Earn is only available for selected tokens that are displayed under the Earn section of the CoinDCX App.

Knowledge Base Article

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Simple Earn

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What is Exit Mode?

Exit Mode is a temporary restriction where you can sell a token but cannot buy it. If a token is placed under Exit Mode, new buy orders are disabled, while existing holders can continue to sell their holdings. This measure may be introduced due to market conditions, low liquidity, or as part of Coin

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Exit Mode/Maintenance

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Why are you reviewing or closing the product now?

As a customer-focused platform, we periodically review our products to ensure they remain aligned with their intended design, risk exposure, and market conditions. Based on our recent review, we determined that Advanced Earn no longer meets the intended risk–return expectations. As a result, we have

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Latest Updates on Advanced Earn

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What are the obligations for verifying identity of clients under PMLA?

Section 11A together with Section 12 of the Prevention of Money Laundering Act, 2002, requires every reporting entity to verify and maintain the records of the identity of all its clients, as prescribed by rule 9 of the PML Rules.

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PMLA Rules from a Reporting Entity POV

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Will deleting a template remove my existing drawings?

No, deleting a Drawing Template will not affect any drawings already created on your chart. It only removes the saved style settings.

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Drawing Template

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Can I create multiple Sub-Accounts using the same email address?

No. Each Sub-Account must be registered with a unique email address.

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Account Creation & Activation

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How to transfer INR from a Sub-Account to the Master Account?

Log in to the Master Account on the website.Go to Profile.Select Sub-Account.Go to Funds.Click Transfer Out.Select INR from the dropdown.Enter the amount you wish to transfer in the Quantity field.Click Transfer.Enter the required OTP/2FA to complete the transfer. The transfer is free of charge and

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Permissions & Access

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24