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What does ‘Lock Price Ratio’ mean?

Locking the price ratio keeps the time and price scale fixed together. This prevents accidental resizing and helps maintain a consistent view of patterns.

Knowledge Base Article

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Charts & Indicators

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How will I know if the balance is credited?

You can always check your wallet balance or the "others" tab of your trade report to see a credit entry of the transaction. Moreover, we will also share customized details of the conversion via email.

Knowledge Base Article

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Delisting

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Who is a Authorized signatory ?

An authorized signatory is a person allowed to act on behalf of your business, and their name is stated in your official business/company records.

Knowledge Base Article

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Enterprise Onboarding

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What benefits do I get as a Prime User?

As a Prime User, you receive a range of exclusive benefits including: ​ 1) Personalized account management 2) Access to detailed research reports 3) Early access to new products

Knowledge Base Article

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CoinDCX prime

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What happens to the proceedings if the nominee dies after the account holder but before the money is paid by CoinDCX?

In the unfortunate event that the nominee passes away after the account holder but before CoinDCX processes the payment, the money will be paid to the heirs or legal representatives of the nominee. We understand the sensitivity of such situations and assure you that we will work with the utmost care

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Nomination

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What is the Systematic Investment Plan?

A Systematic Investment Plan (SIP) is a simple and disciplined way to invest a fixed amount at regular intervals daily, weekly, or monthly into assets like mutual funds, stocks, or cryptocurrencies. It helps you build wealth gradually while benefiting from consistency and market price averaging.

Knowledge Base Article

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Systematic Investment Plan (SIP)

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Do I need to use two separate emails to sign up and use CoinDCX and CoinDCX Pro?

CoinDCX is another product of CoinDCX Pro. To ensure that you do not face any hassles in maintaining your portfolio, simply login to CoinDCX using your existing email address that was used to register on CoinDCX Pro. In case you are a new member, signup on CoinDCX with any email address but try to k

Knowledge Base Article

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Create an Account

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How is nomination helpful?

Choosing a nominee is a thoughtful way to ensure smooth transitions within the family in case the account holder passes away. It makes transferring your crypto assets much easier during a difficult time, helping prevent potential conflicts among family members.

Knowledge Base Article

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Nomination

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Why can I see my wallet balance decrease?

Your wallet balance may decrease if the conversion rate is revised downward after you have added funds. This means the updated conversion rate is lower compared to the previous one, and your wallet balance is adjusted accordingly. For example: If you add INR 10,000 to your Options Wallet when the co

Knowledge Base Article

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USDT<>INR Conversion Rate

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Will all components remain the same for light and dark themes?

Yes, all existing components in the Account Section will remain consistent across light and dark themes.

Knowledge Base Article

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CoinDCX Unified App

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What's the difference between Isolated Margin and Cross Margin?

The main difference lies in how margin is allocated. In Isolated Margin, only the margin assigned to a specific position is used for that trade. In Cross Margin, your available Futures wallet balance, margin allocated to all cross-margin positions and open orders, along with eligible unrealised PnL,

Knowledge Base Article

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Leverage & Margin Mode

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When will the trading fee refund be credited to my Options Wallet??

Refunds are calculated for all eligible trades executed between 12:00 AM and 11:59 PM each day. The total cumulative trading fees charged across all eligible trades (excluding Delivery Fees and Liquidation Fees) will be credited daily to your Options Wallet. Once the refund is credited, the transact

Knowledge Base Article

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Refund Based Trading Fees in Options Trading

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In what form is the information on the identity of clients required to be maintained?

Rule 10 of the PML Rules specifies that the reporting entity shall maintain information on the identity of clients in the manner as may be specified by the sector Regulators.

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PMLA Rules from a Reporting Entity POV

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Is Option trading available on Web and App?

Web support is coming soon, so you’ll be able to trade Options from both app and web in future updates.

Knowledge Base Article

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Crypto Options

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What documents are required for Re-KYC?

As part of our verification process, we'd appreciate it if you could share the following documents with us: PAN Card (Permanent Account Number): This helps us confirm your identity and ensure a secure transaction experience. Address Proofs: You can provide either your Aadhaar Card or Passport. This

Knowledge Base Article

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Re-KYC Verification

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Does this change apply to all users?

Users are categorized into two groups based on their cumulative Options Notional Volume. Users with cumulative lifetime notional volume below $1 Million are eligible for the refund and will receive daily trading fee refunds, while users whose cumulative notional volume exceeds $1 Million will be cha

Knowledge Base Article

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Refund Based Trading Fees in Options Trading

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How often do I need to undergo Re-KYC?

The frequency can vary, but conducting Re-KYC annually is mandatory. However, certain events or regulatory changes can also trigger this process.

Knowledge Base Article

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Re-KYC Verification

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What is an Options Wallet?

The Options Wallet is a dedicated wallet for Options trading that helps manage risk by limiting exposure to transferred funds only.

Knowledge Base Article

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Crypto Options

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How will my PNL be calculated if the order is executed at a different conversion price?

Your PNL is always calculated based on the corresponding transactions and the applicable conversion rates at the time of each execution. This means that if your order is executed across different conversion rates, the impact of each rate is automatically factored into the final PNL calculation. As a

Knowledge Base Article

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USDT<>INR Conversion Rate

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Will I receive the refund instantly after placing a trade?

No. Trading fees are charged immediately at the time of trade execution. Eligible trading fee refunds are processed separately and credited daily to your Options Wallet based on the eligible trades executed during the previous day. The refund amount credited will be the cumulative trading fees charg

Knowledge Base Article

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Refund Based Trading Fees in Options Trading

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24