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Can I enter negative ROE% for Stop Loss?

Yes, you can enter negative ROE% values when setting Stop Loss. This helps you control how much downside you’re willing to allow.

Knowledge Base Article

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TP/SL (Take Profit & Stop Loss) Updates

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How does this affect CoinDCX users?

This affects CoinDCX users who use Quick Bank Transfer (IDBI bank account) as a payment mode for trading crypto tokens. It means they will no longer be able to use this payment method for buying or selling crypto tokens on CoinDCX.

Knowledge Base Article

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Quick Bank Transfer

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How safe are my assets?

Hi there! We understand that the safety of your assets is a top priority, and we want to reassure you that at CoinDCX, your funds are in good hands. Here’s how we keep them safe: Trusted custody providers: We work with trusted providers to securely store your assets. Cold wallets: Around 95% of all

Knowledge Base Article

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Simple Earn

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What is a Beneficial Owner as per PMLA Act 2002?

A beneficial owner is an individual or entity that ultimately owns or controls a company or asset, either directly or indirectly. The beneficial owner is the true owner of the company or asset, even if the legal ownership is held by another individual or entity. Where the client is a company, the be

Knowledge Base Article

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PMLA Rules from a User POV

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Are there Bonus quests to earn more points?

Exciting quests are on the way to help you earn even more Okto points! Keep an eye on the points page for all the details.

Knowledge Base Article

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Okto Points

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Is TDS applicable if I transfer Crypto through the blockchain wallet?

We do not apply TDS (Tax Deducted at Source) for Crypto deposits or withdrawals made via a blockchain wallet route. This is because such transactions do not involve the transfer of Crypto assets through our exchange platform.

Knowledge Base Article

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TDS for CoinDCX App Users

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To whom is this TDS paid?

TDS is the tax deducted at the source which is paid to the Government on behalf of the deductee by CoinDCX as a part of compliance with the new crypto taxation rules announced in the Union Budget 2022. This will be available as a credit against your tax liabilities at the end of the financial year.

Knowledge Base Article

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TDS for CoinDCX App Users

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Is the 1% TDS mandatory?

According to the updated Income Tax rules, CoinDCX is required to deduct TDS (Tax Deducted at Source) on relevant orders. But don't worry, this amount can be adjusted or claimed as a refund when you file your Income Tax Return (ITR) for the year.

Knowledge Base Article

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TDS for CoinDCX App Users

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What order types can I use while placing a trade?

Market and Limit Orders are supported; advanced types like Stop-Limit and IV-based orders will be added in future updates.

Knowledge Base Article

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Crypto Options

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How can I exit my Futures position partially or completely?

To exit a position, you will have to simply log into your CoinDCX Pro app, go to your Positions tab, and select the pair you want to exit. Tap on the Exit button (image below for reference). All open and existing positions will then be closed via market order or get cancelled (for open positions).

Knowledge Base Article

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Futures Trading

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Unable to sell the entire quantity resulting into Dust tokens. What should I do?

If the token value is too low in Indian rupees (below INR 100), it cannot be sold and is treated as DUST. We would request you to hold on to these tokens in your wallet until the dust converting feature is live on our platform.

Knowledge Base Article

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Trading on CoinDCX

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What is the deposit amount limit for Quick Bank Transfer?

The minimum deposit limit is set at INR 100 and the maximum deposit limit is INR 50,00,000.

Knowledge Base Article

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Quick Bank Transfer

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How will I know how much tokens I will receive?

You will receive as per the holding you had at the snapshot time. ​ For example: Snapshot time: 23 Feb 2023 16:00 hours Your holding; 100 BTC at snapshot time Airdrop Ratio: 1 for every 100 held. ​ You will receive 1 Airdrop token. ​ For now you can check the holding just before the snapshot time, v

Knowledge Base Article

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Airdrop

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What are common warning signs of a scam/fraud?

Common signs of a scam/fraud 1. Requests for your password, OTP, or bank details 2. Promises of guaranteed returns or risk-free investments 3. Urgency tactics — 'act now or lose your funds' 4. Links to unofficial websites that look similar to CoinDCX 5. Social media accounts without a verified badge

Knowledge Base Article

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Security Tips

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What steps to take if I am scammed and need to report a fraud?

Step 1 - File a police complaint at your nearest station. Carry copies of messages, screenshots of the fake site, and bank statements showing the transactions. Describe the incident in detail. Step 2 - Report online at cybercrime.gov.in — Register your details and follow the following steps - a. Sel

Knowledge Base Article

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Security Tips

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What is margin trading (Margin)?

Margin by CoinDCX is the world’s most versatile margin trading platform. With Margin, you can trade cryptos with leverage and maximize your potential. We provide the funding for you to trade against other assets, at a leverage ratio of up to 5:1. The use of margin means you are only required to hold

Knowledge Base Article

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Margin Trading

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Can I monitor the status of my deposit or withdrawal?

Yes, you can track real-time status updates in the Crypto Transactions section of the app.

Knowledge Base Article

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Custody FAQs

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What should I do if my withdrawal gets delayed?

Check if your withdrawal has passed compliance checks. Verify if the recipient wallet address is correct. If flagged for compliance reasons, provide any requested documentation. Contact support for further assistance.

Knowledge Base Article

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Custody FAQs

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What happens when I place or close a trade?

When you trade, your INR will be notionally converted to USDT using a fixed rate. ​ This conversion rate doesn’t change often. If the rate changes while you adjust or close your trade, the difference gets accounted for as USDT settlement which can either be positive or negative depending on the aver

Knowledge Base Article

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INR Margin Futures

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How does the concept of "Balance" change with Wallets and Cross Margin?

The term "Balance" is replaced by "Available to Trade," which also considers the Unrealized Profit and Loss (PNL) of Cross Margin positions, offering a clearer view of available funds for trading.

Knowledge Base Article

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Cross Margin

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24