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How can I view my Verified Devices?

You can view all devices linked to your CoinDCX account from the app. Follow these steps: ​ Log in to the CoinDCX app.Tap the Profile icon.Go to Security Settings.Select Verified Devices. You'll see a list of devices that have been verified to access your account.

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Verified Devices

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Will blocking a device sign me out of that device?

Yes. Once a device is blocked, it will no longer be able to access your CoinDCX account. You'll need to contact CoinDCX Support by tapping "Chat Now" in the top right corner to unblock the device.

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Verified Devices

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What are Verified Devices?

Verified Devices are the phones, tablets, or computers you've used to securely access your CoinDCX account. Reviewing your verified devices helps you keep track of where your account is signed in and allows you to remove devices you no longer use or don't recognize.

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Verified Devices

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My INR withdrawal keeps failing. What should I do?

If your INR withdrawal continues to fail, we recommend: Verifying that your registered bank account details are correct.Checking with your bank if there are any temporary maintenance or restrictions affecting the transaction.Trying again after some time if your bank has informed you of a temporary i

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Withdrawal Delayed/Rejected?

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I do not see a token listed in CoinDCX Web 3, what do I do?

The CoinDCX team is continuously striving to integrate new tokens into our platform daily. Should you have any particular requests, please don't hesitate to contact us via our chatbot. We'll promptly assess the requested token and endeavor to list it as soon as possible after auditing.

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Trade

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Why are INR withdrawals temporarily unavailable after enabling or disabling 2FA?

For your account's security, INR withdrawals are temporarily unavailable for 24 hours after enabling or disabling Two-Factor Authentication. This cooling-off period helps protect your account from unauthorized changes and fraudulent withdrawals.

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OTP & Two-Factor Authentication (2FA)

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My INR withdrawal failed due to an Invalid IFSC. What should I do?

If your withdrawal failed because of an Invalid IFSC, it may be because your bank details have changed. ​ For example, this can happen if your bank home branch has changed and the IFSC code associated with your account has been updated. ​ Please ensure your registered bank account details on CoinDCX

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Withdrawal Delayed/Rejected?

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How does INR Margin work in Futures Trading?

When you trade using INR Margin, your INR is automatically converted to USDT at the applicable conversion rate when you place your order. This conversion happens seamlessly in the background, so you can trade without manually converting your funds. Any profit or loss (PnL) from your trades is settle

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Margin Types (INR Margin & USDT Margin)

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Is Two-Factor Authentication (2FA) recommended?

Yes. We strongly recommend enabling Two-Factor Authentication (2FA) to add an extra layer of security to your CoinDCX account. Even if someone gains access to your password, they won't be able to access your account without the verification code generated by your Google Authenticator app.

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OTP & Two-Factor Authentication (2FA)

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How often does the Google Authenticator verification code change?

Google Authenticator generates a new 6-digit verification code every 30 seconds. If a code expires before you enter it, simply use the next code displayed in the app.

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OTP & Two-Factor Authentication (2FA)

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Why isn't my new password being accepted?

Your new password may not be accepted if: It doesn't meet the required password criteria.The confirmation password doesn't match.The verification process wasn't completed successfully. Your password must: Be at least 8 characters long.Include 1 uppercase letter (A–Z).Include 1 lowercase letter (a–z)

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Password Management

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What happens if I try to change the amount from ₹1 to something else?

The verification will fail. If you change the amount, the system will show an error message: "Reverse Penny Drop failed due to changed amount, Please retry with 1 Rupee." You must pay exactly ₹1.

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Verify Bank Account Using UPI

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Why are INR withdrawals temporarily unavailable after changing or resetting my Login PIN?

For your account's security, INR withdrawals are temporarily unavailable for 24 hours after your Login PIN is changed or reset. This cooling-off period helps protect your account from unauthorized changes and fraudulent withdrawals.

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Login PIN

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What happens after I change my password?

Once your password is updated: Your new password becomes active immediately.Use it the next time you log in to your CoinDCX account.A 24-hour security cooling-off period will be applied to INR withdrawals for your account's safety.

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Password Management

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How do I block a Verified Device?

If you no longer use a device or don't recognize it, you can block it. Follow these steps: ​ Open the CoinDCX app.Go to Profile > Security Settings.Tap Verified Devices.Select the device you want to block.Tap Block Device.Confirm your action. The selected device will no longer be able to access your

Knowledge Base Article

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Verified Devices

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Can I unblock a device after blocking it?

No. Once a device has been blocked, it can't be unblocked from the app/website. Contact CoinDCX Support by tapping "Chat Now" in the top right corner for assistance if you want to unblock a blocked device. ​

Knowledge Base Article

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Verified Devices

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Will blocking a device sign me out of that device?

Yes. Once a device is blocked, it will no longer be able to access your CoinDCX account. You'll need to contact CoinDCX Support by tapping "Chat Now" in the top right corner to unblock the device.

Knowledge Base Article

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Verified Devices

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My fingerprint or Face ID isn't working. What should I do?

If biometric authentication fails: Try scanning your fingerprint or face again.Make sure your fingerprint sensor or camera is clean.Check that your fingerprint or Face ID is working for other apps on your device.If needed, use your Login PIN or password to access your account

Knowledge Base Article

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Biometric Login

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Why can't I withdraw INR after changing my password?

For your account's security, INR withdrawals are temporarily restricted for 24 hours after a successful password change. This helps protect your account from unauthorized access and prevents fraudulent withdrawal attempts.

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Password Management

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Can I add or update a nominee on the CoinDCX website?

No. The nominee feature is currently available only on the CoinDCX App.

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Nomination

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
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