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What is an Intermediary?

Intermediary means, (i) a stock-broker, share transfer agent, banker to an issue, trustee to a trust deed, registrar to an issue, merchant banker, underwriter, portfolio manager, investment adviser or any other intermediary associated with securities market and registered under section 12 of the Sec

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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How can I sell my SIP Invested Quantities?

You can sell the tokens purchased through SIP directly from your Portfolio. Simply go to your Portfolio, select the token, and tap on Sell. You can choose to sell via Insta (instant sell) or Spot trading (Market or Limit order). Enter the quantity you want to sell and, in case of a limit order, set

Knowledge Base Article

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Systematic Investment Plan (SIP)

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What happens to unused funds in my INR Wallet?

To help maintain a secure and compliant platform, CoinDCX periodically reviews inactive balances. If funds remain unused in your INR Wallet for more than 365 days, they may be refunded to your registered bank account as part of our compliance process. If you have any questions, please reach out to o

Knowledge Base Article

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Wallet Balance & Transaction History

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How safe are my funds during trading?

Even when you place trades, your assets remain fully backed in reserves. Orders and margins are managed within the exchange systems, but custody stays secure. Just as your shares are safe in your Demat account while you trade them on any broker, your crypto remains secure in custody while you trade

Knowledge Base Article

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Trust & Transparency Centre

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What is the age limit for nominees?

To be eligible, kindly make sure the nominee is at least 18 years old, meeting the minimum legal age requirement.

Knowledge Base Article

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Nomination

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What options are available under Portfolio for a Sub-Account?

After logging in, click Portfolio in the top-right corner. The following options are available: Coins WalletFutures WalletOptions WalletINR WalletCrypto TransfersOrder History

Knowledge Base Article

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Permissions & Access

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Why did my bank verification fail?

Your bank verification may fail for one of the following reasons: The name on your bank account doesn't match your verified KYC details.The account number or IFSC code entered is incorrect.You're trying to verify an unsupported bank account (such as an NRE/NRO account).The verification could not be

Knowledge Base Article

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Verify Bank Account Using Bank Details

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Will my chart settings and drawings be saved?

In most cases, your chart settings and drawings are saved automatically in your browser. If you clear browser data or switch devices, you may need to set them again.

Knowledge Base Article

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Charts & Indicators

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Can CoinDCX ask for additional documents?

Yes. Depending on the circumstances of the claim, CoinDCX may request additional documents to establish legal entitlement or to comply with applicable legal and regulatory requirements.

Knowledge Base Article

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Demise Claim

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Is there any fee for INR deposits?

No. CoinDCX does not charge any fees for INR deposits.

Knowledge Base Article

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How do I deposit?

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How can I see my Realized P&L on the Web3 Wallet screen?

Your Realized P&L has been moved from the main wallet screen to the Portfolio Summary for a cleaner experience. To view it: Web3 Wallet → Tap on "Current P&L" → Portfolio Summary There you'll find: Invested Value Current P&L Realized P&L

Knowledge Base Article

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Web3 Wallet & Recovery

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How will I know if a token is being delisted?

We'll notify affected users through multiple channels, including The Announcements page, Email communication & Push notifications (PNs)

Knowledge Base Article

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Token Delisting

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What should I do if I receive a suspicious message, call, or investment offer claiming to be from CoinDCX?

If you believe you've shared sensitive information or sent funds to someone impersonating CoinDCX, take the following steps immediately: ​ Change your CoinDCX account password. Reset your Two-Factor Authentication (2FA) if you believe it may have been compromised. Review your account activity and up

Knowledge Base Article

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Beware of CoinDCX Impersonators

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How can I switch between USDT Margin and INR Margin?

You can switch between margin types anytime. Simply: Open the Futures section on the CoinDCX App or Website. Tap or click the margin type dropdown. Select either USDT Margin or INR Margin.

Knowledge Base Article

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Margin Types (INR Margin & USDT Margin)

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Can a legal heir raise a claim if no nominee has been added?

Yes. If no nominee has been registered, a legal heir or other legally entitled beneficiary may initiate a demise claim by submitting the required documents and completing the necessary verification process.

Knowledge Base Article

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Demise Claim

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Can I switch from PIN-less login to Login with PIN?

Yes. If PIN-less login is not working, you can select Login with PIN on the DigiLocker screen and continue using your Aadhaar number and DigiLocker PIN.

Knowledge Base Article

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DigiLocker – Aadhaar & PIN Verification

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How can I track the status of my CW access application?

You can monitor the progress of your application directly in the Crypto Withdrawal section of your account. You will also receive notifications whenever there is an update on your application status.

Knowledge Base Article

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Crypto Access & Eligibility

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Why am I unable to add the CoinDCX bank account as a beneficiary?

If you're unable to add the CoinDCX bank account as a beneficiary, it could be due to one of the following reasons: The account number or IFSC code has been entered incorrectly.The beneficiary name doesn't match the name displayed in your CoinDCX account.Your bank is displaying a temporary validatio

Knowledge Base Article

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Adding Beneficiary

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Why have I received a Re-KYC notification?

You have received a Re-KYC notification because your KYC details need to be revalidated or updated as per regulatory guidelines. Completing Re-KYC helps ensure uninterrupted access to your CoinDCX account.

Knowledge Base Article

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Re-KYC Verification

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How can a Sub-Account log out?

Click the Profile icon in the top-right corner.Under the Account section, click Logout.

Knowledge Base Article

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Sub-Account Profile & Security

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24