Can't find what you're looking for?

Ask a question

Search Results (1.1K)

Relevance
Selected Relevance
C
Can I use my previously saved wallet address to make deposits?

No. Please do not send funds to any previously saved wallet addresses. Since crypto deposits are disabled, deposits sent to old addresses will not be credited to your account.

Knowledge Base Article

 • 

Crypto Access & Eligibility

C
What constitutes a suspicious transaction under PMLA?

Suspicious transaction means a transaction referred to in clause (h) of sub-rule(1) of Rule 2 of Prevention of Money-Laundering (Maintenance of Records) Rules 2005, including an attempted transaction, whether or not made in cash, which to a person acting in good faith: (a) gives rise to a reasonable

Knowledge Base Article

 • 

PMLA Rules from a Reporting Entity POV

C
How can I create a strong password?

A strong password should: Be at least 8 characters long.Include uppercase and lowercase letters.Include at least one number.Be unique to your CoinDCX account.Avoid using easily guessable information such as your name, mobile number, or date of birth.

Knowledge Base Article

 • 

Password Management

C
What should I do if I need help updating my email ID?

If you experience any issues while updating your registered email address or mobile number, or need assistance with the process, you can contact CoinDCX Support by tapping "Chat Now" in the top right corner. Our support team will be happy to assist you.

Knowledge Base Article

 • 

Email ID Update

C
Can I swap a token on one blockchain for a token on another blockchain?

Yes. CoinDCX Web3 supports cross-chain swaps, allowing you to exchange a token on one blockchain for a token on another supported blockchain. For a more cost-efficient experience, we recommend using the native token of the destination blockchain whenever possible. Examples of native tokens include:

Knowledge Base Article

 • 

Crypto to Crypto Swap

C
How do I enable Biometric Login?

You can enable Biometric Login from the CoinDCX app. Follow these steps: ​ Log in to the CoinDCX app.Tap the Profile icon.Go to Security Settings.Select Biometric Login.Turn on the Biometric Login toggle.Verify your identity using your device's fingerprint or Face ID. Once enabled, you can use biome

Knowledge Base Article

 • 

Biometric Login

C
Why is TP/SL based on Mark Price and not LTP?

Mark Price provides a fair and continuous price reference, even when trades are not happening. LTP can be flat or misleading during low liquidity, whereas Mark Price reflects the true contract value and is used for TP/SL Trigger Price.

Knowledge Base Article

 • 

Options - TP/SL

C
What platform fee does CoinDCX charge for Web3 trades?

CoinDCX charges a 1.5% platform fee on Web3 Buy and Sell transactions. This fee helps us maintain and continuously improve the Web3 trading experience.

Knowledge Base Article

 • 

Crypto to Crypto Swap

C
What is an OTP?

A One-Time Password (OTP) is a unique verification code sent to your registered email address or registered mobile number to help verify your identity. You may be asked to enter an OTP while: Logging in to your accountResetting your passwordUpdating your registered email address or mobile numberPerf

Knowledge Base Article

 • 

OTP & Two-Factor Authentication (2FA)

C
What are a reporting entity’s obligations with regard to risk mitigation?

Every reporting entity is required to exercise ongoing due diligence with respect to the business relationship with every client and closely examine the transactions in order to ensure that they are consistent with their knowledge of the client, his business and risk profile and where necessary, the

Knowledge Base Article

 • 

PMLA Rules from a Reporting Entity POV

C
What happens if I lose access to my Google account?

If you lose access to your linked Google account, you can recover your Web3 Wallet using your Recovery File. The Recovery File is typically named: coindcx_do_not_delete_backup_1234.txt. Make sure you save this file in one or more secure locations. Without it, you may permanently lose access to your

Knowledge Base Article

 • 

Web3 Wallet & Recovery

C
What is leverage in Global Futures?

Leverage allows you to open a larger position by using a smaller amount of capital. In simple terms, it magnifies both profits and losses. For example: With leverage, a small price movement in the stock can result in a larger gain or loss compared to your margin Higher leverage increases risk and sh

Knowledge Base Article

 • 

Global Futures

C
Will I be able to see the charges breakdown before placing a Quick Trade order?

Yes. The complete fee and charges breakdown will be displayed on the order page before you confirm and place your Quick Trade order.

Knowledge Base Article

 • 

Quick Trade

C
Are charges applied on every installment?

Yes, charges are applied on each SIP installment. Every time an installment is executed, the standard fee and applicable GST are deducted as per the defined charges before the investment is processed.

Knowledge Base Article

 • 

Systematic Investment Plan (SIP)

C
Can I withdraw funds immediately after updating my mobile number?

No. For your account's security, INR withdrawals will be unavailable for 24 hours after your mobile number has been updated.

Knowledge Base Article

 • 

Mobile Number Update

C
What is funding in Futures?

Funding is a periodic payment mechanism used in perpetual contracts to keep the contract price aligned with the actual Spot price. Key points: Funding payments occur between long and short traders Either longs pay shorts or shorts pay longs, depending on market conditions CoinDCX does not charge any

Knowledge Base Article

 • 

Funding

C
In which currency will my Futures position be settled?

The settlement currency depends on the margin type you are using. INR Margin: Your position is settled in INR. When you close your position, your Profit & Loss (PnL) is calculated in USDT, internally converted to INR, and the final settlement amount is credited to your INR Wallet. USDT Margin: Your

Knowledge Base Article

 • 

Futures Wallet & Futures History

C
What is Hide Small Balances?

The Hide Small Balances feature allows you to hide cryptocurrencies with a value of less than ₹1 from your Portfolio view. To enable it: Go to Portfolio → Coins. Tap the Filter option. Enable Hide Small Balances. This only hides the assets from the Portfolio view. Your holdings remain unchanged and

Knowledge Base Article

 • 

Portfolio Value

C
Why is my transaction delayed, rejected, or not reflecting?

Several factors may cause delays or failures: Missing or mismatched Travel Rule details Incorrect network or unsupported token used Pending KYC or compliance checks Blockchain congestion, causing network delays Please verify all details or contact support if the issue persists.

Knowledge Base Article

 • 

Travel Rule & Compliance

C
What are the penalties for violating PMLA?

Violation of PMLA can result in severe penalties, including imprisonment for a term which shall not be less than three years but which may extend to seven years and shall also be liable to fine.

Knowledge Base Article

 • 

PMLA Rules from a User POV

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

© All rights reserved by Primestack Pte. Ltd.

users-badge assets-badge volume-badge funding-badge aml-badge

DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24