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What is the Rewards Hub?

The Rewards Hub is a centralized section on CoinDCX app where users can participate in rewards campaigns/tasks and manage rewards they've earned.

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Reward Hub

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How can I get assistance with CoinDCX Web 3 issues?

To get help with any problems on CoinDCX Web 3, simply initiate a chat with us using the button located within the CoinDCX app or by clicking here . ​

Knowledge Base Article

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Getting Started

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What happens if my access request is rejected?

Our Crypto Withdrawal Risk Underwriting model is designed to prioritize fund security while ensuring accessibility. Currently, the eligibility criteria are stringent, and your recent request did not meet the requirements at this time. We understand this may be disappointing. Please know that we are

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Crypto Withdrawal access

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Can foreign entities open an Enterprise account?

We appreciate your interest in our platform. Currently, we are exclusively onboarding Indian entities to comply with regulatory standards. To ensure adherence to these requirements, we kindly request valid Indian enterprise KYC documentation from our users. We understand that this may pose a limitat

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Enterprise Onboarding

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How to transfer funds from Karur Vysya Bank app to CoinDCX wallet?

Follow these steps to add funds in your CoinDCX wallet 1. Click ‘Add’ on the homepage of CoinDCX app and then select ‘Add Funds’. ​ ​ ​ ​ 2. Enter the amount you want to transfer to your CoinDCX wallet and proceed. ​ ​​ ​ 3. Choose Net Banking option and click on ‘Continue‘ to proceed adding funds t

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INR Deposit Guide (As per the Bank)

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Why are my saved settings not applying to new drawings?

This usually happens if the saved Drawing Template is not selected before creating the drawing. Please make sure you apply the desired template first, as templates are not applied automatically.

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Chart Layout & Templates

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How can I know my Layout is Auto Saved?

Whenever you make changes to your chart, the platform will temporarily show a “Save” option below the layout name, indicating that there are unsaved changes. If Auto Save is enabled, the layout will be saved automatically after a few moments, and the “Save” option will disappear once the changes are

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Chart Layout & Templates

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Will I receive any updates on new products or services?

Yes, as a Prime User, you will receive early access to new products and services before they are available to the general public.

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CoinDCX prime

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Can I recover a deleted indicator template?

No, once an indicator template is deleted, it cannot be recovered. It’s recommended to keep a backup template if it’s important for your setup.

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Chart Layout & Templates

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What does it mean to have early access to new products?

Prime users are given the opportunity to access and invest in new products before they are made available to the general public.

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CoinDCX prime

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Why can I not see the Net PNL of my closed position?

The Net PNL for your closed position will be reflected after one day. This delay occurs because your position was settled at a different conversion rate, and the system takes time to complete the final settlement calculation.

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Crypto Options - USDT<>INR Conversion Rate

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Why does my wallet balance appear to increase?

Your wallet balance may increase if the conversion rate is revised upward after you have added funds. In this case, the updated conversion rate is higher than the previous one, and your wallet balance is adjusted accordingly. For example: If you add INR 10,000 to your Options Wallet when the convers

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Crypto Options - USDT<>INR Conversion Rate

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Will I be able to see the conversion rate?

On the Position Page, you will not be able to see the conversion rate if your position was opened and closed at different conversion rates. However, if your position is opened and closed at the same conversion rate, then the conversion rate will be visible.You can still check the applicable conversi

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Crypto Options - USDT<>INR Conversion Rate

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Will the conversion rate impact any changes in the maintenance margin required?

No, the revision in the conversion rate does not impact the maintenance margin ratio or increase the chances of liquidation. All balances and position-related values are proportionally updated based on the revised conversion rate, ensuring that the overall margin requirement remains unchanged.

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Crypto Options - USDT<>INR Conversion Rate

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Why am I seeing reduced USDT holdings in the Spot wallet?

Reduced USDT holdings in the Spot wallet could be due to transfers made to the Futures Wallet.

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Futures Wallet

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Can I change my linked wallets?

Yes, you can update your linked wallets in the “Wallet Settings” section. However, changes may require re-verification.

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Crypto Withdrawal access

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What kinds of rewards can I earn?

Rewards can be distributed in various ways, including: Fixed amounts in USDT or INR or any other token Variable amounts in USDT or INR or any other Token as per tasks assigned to each user.

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Reward Hub

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I received a notification that my funds had been transferred from one wallet to another. Should I be worried?

Did you receive a blockchain notification that your funds had been transferred from one wallet to another, but you see no change in your holdings? If yes, then you have nothing to be concerned about because this is a routine exercise. ​ We conduct sweeping exercises on a regular basis as part of rou

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Account Related

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Can I edit an active TP/SL order?

You don’t need to cancel the existing TP/SL to edit it. You can directly update the Trigger Price or ROE% from the TP/SL screen. If the new values are valid, your TP/SL will be updated automatically.

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TP/SL (Take Profit & Stop Loss) Updates

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Where can I see the fees paid on my trades?

Fees paid during trading remain visible on the Position Details Page. Once the refund is credited, appear separately in Transaction History as "Transfer In" in your Options Wallet.

Knowledge Base Article

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Refund Based Trading Fees in Options Trading

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24