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What cryptos are supported on CoinDCX App?

Currently, on CoinDCX App, users can buy or sell the top 130+ tokens. These tokens have been selected based on their use cases, demand and liquidity in the market. Please note that there might be price differences for the same token on CoinDCX App and CoinDCX Pro App because the order books are sepa

Knowledge Base Article

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Trading on CoinDCX

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What is DCX Futures? What are the pairs available for trading?

Futures are contracts that facilitate the buying or selling of an underlying asset at a predetermined price at a future point in time. Counterparties are obligated to fulfil the terms of the contract, either buying or selling the asset at the decided price on the date of expiry. There are special ty

Knowledge Base Article

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Futures Trading

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What should I do with my funds after they are unlocked?

Given the funds have been unlocked, you can choose how you would like to use them. This may include trading, withdrawing, or exploring other available products on the platform based on your preference.

Knowledge Base Article

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Latest Updates on Advanced Earn

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What is a Perpetual Contract?

Perpetual contract is a futures contract with no date of expiration. However, there is a funding rate applied every 8 hours to keep futures price pegged to spot markets; either longs pay shorts or shorts pay long depending on the gap between spot and futures. Perpetual contracts are marked according

Knowledge Base Article

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Futures Trading

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What if I lose access to my Google account? How can I log back into Web3?

If you lose access to your Google account, you can recover your Web3 wallet using a special "Recovery file" named COINDCX_DO_NOT_DELETE_1234.txt. Make sure to save this file on your device and in secure places. It’s a safety net that helps you get back into your wallet if needed. ​ ​

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WEB 3 Recovery

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Is KYC mandatory for new users starting July 01, 2022?

Yes, all users will have to mandatorily complete their KYC process on/or before July 1, 2022, in order to make any transaction (Buy/Sell) on CoinDCX. We would urge you to complete your KYC well in advance, to avoid any delays.

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TDS for CoinDCX Pro Users

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Why is my TDS % higher than 1%?

Important Information about TDS Rates Standard TDS Rate and Exceptions: The usual Tax Deducted at Source (TDS) rate is 1%. However, certain circumstances call for a higher TDS rate based on Government of India guidelines. Higher TDS at 5%: If you haven't filed your Income Tax Return (ITR) for the pa

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TDS for CoinDCX App Users

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To whom is this TDS paid?

TDS is the tax deducted at the source which is paid to the Government on behalf of the deductee by CoinDCX as a part of compliance with the new crypto taxation rules announced in the Union Budget 2022. This will be available as a credit against your tax liabilities at the end of the financial year.

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TDS for CoinDCX App Users

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Can I change my linked wallets?

Yes, you can update your linked wallets in the “Wallet Settings” section. However, changes may require re-verification.

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Crypto Withdrawal access

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How does CoinDCX determine the price of a Perpetual or Futures contract?

All the contracts are marked according to the Last Price* Marking Method. This price determines your Unrealised P&L. Realized P&L will be determined according to your entry price and your exit or Settlement Price and any fees incurred. *Glossary Last Price: It is the price at which the last trade ha

Knowledge Base Article

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Futures Trading

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How to know if an email or website is from CoinDCX?

Official CoinDCX emails and websites will only appear on or come from our verified domain such as coindcx.com. You can view the email’s full headers to find out if it came from a forged address: Gmail While viewing the email, click “…” (More) in the upper right corner." Click 'show original'. Check

Knowledge Base Article

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Account Related

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Why do I see Insufficient balance error?

Kindly note that your wallets contain insufficient balance to buy/sell an order. We request you to please refer to the wallet balance while placing the order. Note: Order value = Price x Qty.

Knowledge Base Article

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Trading on CoinDCX

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How can I create a CoinDCX Web 3 account if I don't have a Google account?

CoinDCX Web 3 account creation currently requires a Google account. If you don't have one, you can easily sign up for a Google account to proceed with creating your CoinDCX Web 3 account.

Knowledge Base Article

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Getting Started

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Can I get more information on the Okto token? When would the Airdrop happen for the Okto token?

The Airdrop date for the Okto token is still being finalized by the team. We will update you once we have more details.

Knowledge Base Article

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Getting Started

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Is it available on Lite and Pro?

Yes, it's available on both Lite and Pro mode.

Knowledge Base Article

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Getting Started

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What if I do not trade in BTC? Will that volume not be counted?

Definitely it will get added to your cumulative volume. We want all our Bitcoin and altcoin traders to benefit from the new fee tiering structure. All the BTC volume will be determined by the price at which that order got fulfilled. This volume will then be added to your 45-day cumulative trading vo

Knowledge Base Article

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Trading & Fees

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Who is covered by the CIPF?

All registered CoinDCX users holding assets on the platform are covered by the CIPF, subject to fund policy terms.

Knowledge Base Article

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Trust & Transparency Centre

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Do you support the ETH chain?

We currently do not support the ETH chain. Gas/Network fees incurred in the ETH chain are significantly high, hence we have not included the ETH chain.

Knowledge Base Article

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Trade

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Why is my transaction delayed, rejected, or not reflecting?

This may happen if: ​ Travel Rule details do not match or are missing Wrong network or unsupported token used KYC/Compliance checks are pending Blockchain congestion

Knowledge Base Article

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Crypto Deposit & Withdrawal (CDW) & Travel Rule

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Is it mandatory to create a PIN for my account?

Setting up a PIN is mandatory within 7 days of signing up for your CoinDCX account. This ensures an added layer of security for your account.

Knowledge Base Article

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PIN

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24