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How can I view expired contract charts?

Currently, expired contract charts are not supported. You can refer to their order history or trade details for past contract information.

Knowledge Base Article

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Options - Contract Chart

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What is the delivery fee charged during cash settlement at expiry?

A delivery fee of 0.0127% will be charged at the time of cash settlement when your position reaches expiry and gets settled.

Knowledge Base Article

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Crypto Options

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Are deposit and withdrawal fees changing too?

No, deposits and withdrawals to and from the Web3 section from CoinDCX Exchange are not impacted by this fee revision. Only the platform fee for Web3 transactions is changing.

Knowledge Base Article

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Web3 - Fee Update

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Can I buy a token on one chain in exchange for a token on another chain?

Yes, CoinDCX Web 3 allows you to buy a token on one chain in exchange for a token on another chain. However, we recommend you to buy a token on one chain in exchange for the native token of that chain to avoid paying more fees. Few example of native tokens are: Polygon chain: MATIC BSC chain: BNB So

Knowledge Base Article

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Trade

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What is an OVD?

OVD stands for “Officially Valid Document” means the passport, the driving license proof of possession of Aadhaar number, the Voter's Identity Card issued by Election Commission of India, job card issued by NREGA duly signed by an officer of the State Government, the letter issued by the National Po

Knowledge Base Article

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PMLA Rules from a User POV

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What is the All Market Section?

The All Market Section will provide entry points to Watchlist, Signals, Spot, and Futures.

Knowledge Base Article

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CoinDCX Unified App

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Is Auto Pay available?

No, Auto Pay is currently not available. You need to ensure that sufficient balance is maintained in your INR/Spot Wallet before each scheduled SIP installment, as the amount will be deducted from there. However, this feature is being considered and may be introduced in the future to make SIP invest

Knowledge Base Article

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Systematic Investment Plan (SIP)

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I do not see a token listed in CoinDCX Web 3, what do I do?

The CoinDCX team is continuously striving to integrate new tokens into our platform daily. Should you have any particular requests, please don't hesitate to contact us via our chatbot. We'll promptly assess the requested token and endeavor to list it as soon as possible after auditing.

Knowledge Base Article

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Trade

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How will I know when my refund has been credited?

You will receive both a push notification and an email when your daily refund is successfully credited to your Options Wallet.

Knowledge Base Article

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Refund Based Trading Fees in Options Trading

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Where should I save the recovery file?

It is recommended to save the recovery file in a secure location, such as an encrypted storage device or a trusted cloud storage service, so you can access it anytime.

Knowledge Base Article

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WEB 3 Recovery

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Can I place multiple TP/SL orders on one position?

No. Only one TP and one SL can be active for a position at any time. If you add or modify TP/SL, the latest values apply to the entire position, replacing any previous TP/SL settings.

Knowledge Base Article

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Options - TP/SL

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How do I unlock the “Locked Points” available in the points section in Web3?

​ ​ When you complete your first successful trade on the CoinDCX Web3 platform, the Okto points awarded to you will be unlocked. Related article : How do I buy a token on Web3? Furthermore, you'll earn more Okto Points for every transaction you conduct in the CoinDCX Web3 platform. The more you trad

Knowledge Base Article

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Okto Points

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Do I need to take any action due to this update?

No user action is required. The revised fee will be automatically applied to eligible transactions from the effective date.

Knowledge Base Article

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Web3 - Fee Update

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What happens if the market gaps beyond my trigger price?

If the market moves quickly and crosses your trigger price: The TP/SL order will trigger based on Mark Price Execution will attempt at the next available bid/ask In low-liquidity situations, the order may execute at a significantly different price or get rejected

Knowledge Base Article

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Options - TP/SL

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Can I transfer tokens bought in Web 3 back to CoinDCX?

Certain tokens might not support direct transfer. Try swapping the token for one that's available (like USDT) and then transferring it back to CoinDCX.

Knowledge Base Article

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Transfer

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Where can I find my saved templates?

You can access all your saved templates from the Indicator Template section available on the chart toolbar.

Knowledge Base Article

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Chart Layout & Templates

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How do I know if I am eligible for the fees refund?

If your cumulative Options Notional Volume is below $1 Million, you will be eligible for the daily fee refund benefit. You can verify your eligibility directly on the Order Form or within the Fee Details section. To access Fee Details Tap on the 3-dot menu available at the top-right corner of the Or

Knowledge Base Article

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Refund Based Trading Fees in Options Trading

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Where can I track the ongoing Airdrop?

For now you can always track from Email communication and Push Notifications which we send, plus we also request you to kindly go through our blog for more details on announcements related to this. ​ You can refer to all the announcements here.

Knowledge Base Article

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Airdrop

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What if a token is available on multiple blockchains?

If a token is available on multiple chains, the Quick Trade option will be enabled only on the primary supported blockchain for that token.

Knowledge Base Article

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Quick Trade

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If I change my CoinDCX email address that’s linked to my Web3 wallet, will I still have access to it?

Changing your CoinDCX email address that is linked to your Web3 wallet might affect your access to it in cases where the recovery file is either not saved or deleted. Hence, we highly recommend you to save the recovery file on your device and also at another secure location to avoid a single point o

Knowledge Base Article

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WEB 3 Recovery

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24