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Is Step-Up SIP available?

No, the Step-Up SIP feature is currently not available. However, it is part of our future roadmap and may be introduced to allow users to gradually increase their SIP amount over time for better investment flexibility.

Knowledge Base Article

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Systematic Investment Plan (SIP)

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What’s the difference between linear and log (logarithmic) scales?

Linear scale shows equal price intervals, while log scale shows changes based on percentage movement. Log scale is helpful for analyzing assets with large price swings.

Knowledge Base Article

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Charts & Indicators

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How will I know how much tokens I will receive?

You will receive as per the holding you had at the snapshot time. ​ For example: Snapshot time: 23 Feb 2023 16:00 hours Your holding; 100 BTC at snapshot time Airdrop Ratio: 1 for every 100 held. ​ You will receive 1 Airdrop token. ​ For now you can check the holding just before the snapshot time, v

Knowledge Base Article

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Airdrop

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What is a Co-operative Bank?

Co-operative bank shall have the same meaning as assigned to it in clause(dd) of section 2 of the Deposit Insurance and Credit Guarantee Corporation Act 1961.

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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Can I withdraw my funds after the unlock?

Yes. Once your Advanced Earn balance is unlocked and reflected in your wallet, you can withdraw if you have CW Access, trade, or transfer the funds as per your preference.

Knowledge Base Article

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Latest Updates on Advanced Earn

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How do I buy a token in CoinDCX Web3?

Follow these steps to buy a token: Log in to the CoinDCX App. Switch to Web3 Mode. Search for the token you want to buy and select it. Review the token details, including the blockchain network and contract address. Tap Buy. Select the token you want to use for payment. Enter the amount you wish to

Knowledge Base Article

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Crypto to Crypto Swap

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Will I be charged gas fees if my transaction fails?

Yes. Gas fees are charged by the blockchain for processing your transaction, regardless of whether it succeeds or fails. This is because blockchain validators perform work to process the transaction even if it isn't completed successfully. To reduce the chances of a failed transaction, ensure you ha

Knowledge Base Article

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Crypto to Crypto Swap

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What will happen to the funds that I already invested in Advanced Earn?

Your existing balance has been unlocked as part of the product closure process. The funds are now available in your wallet, and you will be able to withdraw, trade, or transfer them according to your preference. ​

Knowledge Base Article

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Latest Updates on Advanced Earn

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Is there any fee associated with the Re-KYC?

The Re-KYC process does not involve any fees; it is completely free of charge.

Knowledge Base Article

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Re-KYC Verification

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What happens if I don't undergo Re-KYC?

In accordance with the latest guidelines from the Financial Intelligence Unit - India, failure to complete the verification within the provided 30-day timeframe after receiving the Re-KYC email may result in CoinDCX taking action on your account. ​ To continue enjoying uninterrupted access for tradi

Knowledge Base Article

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Re-KYC Verification

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Is there any physical delivery of the asset?

All Options contracts are cash-settled in INR with no physical delivery, based on the final settlement price at expiry.

Knowledge Base Article

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Crypto Options

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I didn't receive the OTP while changing my password. What should I do?

If you haven't received the OTP: Check that your registered email address or mobile number is accessible.Look in your Spam or Junk folder if you're expecting an email OTP.Wait a few minutes before requesting a new OTP.Avoid requesting multiple OTPs in quick succession.Double-check if you have enable

Knowledge Base Article

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Password Management

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Who can I contact for further support?

If you have any further questions regarding Advanced Earn or your balance, please feel free to reach out to us. We will be happy to assist you.

Knowledge Base Article

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Latest Updates on Advanced Earn

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What is this Wallet Settlement entry in Transaction History?

Whenever the USDTINR conversion rate is revised, a settlement transaction is created in the transaction history to adjust your wallet balance. This entry is called “Wallet Settlement” and can be either a credit or debit, depending on whether the conversion rate has increased or decreased.

Knowledge Base Article

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USDT<>INR Conversion Rate

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Why am I charged gas fees for Buy and Sell transactions?

Gas fees are not charged by CoinDCX. They are blockchain network fees paid to validators for processing and securing your transaction. The fee amount depends on the network and current congestion.

Knowledge Base Article

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Crypto to Crypto Swap

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Can I disable presets without deleting them?

Yes. You can disable your saved presets without deleting them. Once disabled, the preset will no longer be automatically applied to new orders. However, the saved configuration will remain available and can be re-enabled at any time without having to set it up again.

Knowledge Base Article

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Trade Preset

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What is the legal framework for exchanging information with foreign countries?

Section 56 of the Prevention of Money Laundering Act, 2002 provides for entering into agreements with foreign countries to enforce provision of PMLA, 2002 and for exchange of information.

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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Why was my Weekly SIP skipped or why is my next SIP date showing differently?

Your Weekly SIP requires a minimum gap of 7 days between two consecutive SIP installments. If the recurring day selected by you does not satisfy this 7-day gap from your first SIP installment, the next SIP installment is automatically scheduled for the following week on the same day you selected. Ex

Knowledge Base Article

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Systematic Investment Plan (SIP)

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I got a message saying "UPI Limit Reached." What should I do?

This means you have exceeded the attempt limit of verifying a bank account using UPI. In this case, please select the option to add your Bank Account manually (Account Number + IFSC) to proceed.

Knowledge Base Article

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Verify Bank Account Using UPI

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How do I transfer tokens from CoinDCX Web3 to CoinDCX?

You can transfer supported tokens from your CoinDCX Web3 Wallet back to your CoinDCX account by following these steps: Log in to the CoinDCX App. Switch to Web3 Mode. Go to Wallet. Tap Remove Funds. Select the token you want to transfer. Verify that you've selected the correct blockchain network. En

Knowledge Base Article

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Transfer

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24