Can't find what you're looking for?

Ask a question

Search Results (1.2K)

Relevance
Selected Relevance
C
I denied the location permission. What should I do?

If you accidentally denied location access: Enable location permission for the CoinDCX app or website from your device or browser settings.Return to the KYC flow.Retry the selfie verification.Once location permission is enabled, you can continue with the verification process.

Knowledge Base Article

 • 

KYC Verification

C
Is my information secure during the Re-KYC process?

During the Re-KYC process, we have implemented rigorous measures to ensure the utmost security and confidentiality of your information. To maintain the privacy of customer data, we employ encryption protocols for secure data transmission, strictly adhere to data protection laws, and implement robust

Knowledge Base Article

 • 

Re-KYC Verification

C
Why are there limited coins on CoinDCX?

The entire framework of listing a coin on CoinDCX is created with three main objectives – enhancing investor protection, maintaining fair and transparent markets, and reducing systemic risk by giving sample diversification opportunities. CoinDCX has named this framework -7M, as the company analyses

Knowledge Base Article

 • 

Trading on CoinDCX

C
What if I have an existing Paytm bank account linked to CoinDCX?

Due to recent Government regulations on Paytm Bank, Paytm bank accounts cannot be added for deposits on CoinDCX. We recommend changing your registered bank account to any other bank account. Refer to this FAQ on how to change bank accounts. ​ ​We appreciate your understanding as we aim to provide a

Knowledge Base Article

 • 

Paytm Bank Account

C
Will the fee change affect my current trades?

The revised 1.5% fee will apply to all Web3 transactions initiated on or after October 1, 2025. Transactions before this date will follow the old rate of 0.85%.

Knowledge Base Article

 • 

Web3 - Fee Update

C
Can I deposit crypto from an external wallet to CoinDCX Web 3?

No, direct deposits into the CoinDCX Web 3 from external wallets are not permitted due to AML regulations. You risk losing your funds if you do this.

Knowledge Base Article

 • 

Transfer

C
What is the expected response time for my queries?

Our dedicated support team aims to resolve queries as quickly as possible. Typically, you can expect a resolution within the agreed timeline aligned with our stakeholders.

Knowledge Base Article

 • 

CoinDCX prime

C
How can I change the base currency in my Portfolio?

You can view your portfolio values in INR, USDT, or BTC. To change the base currency: Go to Portfolio → Coins. Tap the currency dropdown next to Invested Value. Select your preferred base currency.

Knowledge Base Article

 • 

Portfolio Value

C
Which blockchain networks/chains are supported for transferring funds from Web3 to CoinDCX?

Currently, we support these following chains for transferring funds from Web3 to CoinDCX. We will be adding more chains going forward: Arbitrum Base BSC Polygon Solana ​ ​ We’re countiniously expanding our support and will be adding more chains in the future.

Knowledge Base Article

 • 

Transfer

C
When will Quick Trade be available for all tokens?

We are actively working on expanding Quick Trade support. At present, it is enabled for a limited set of tokens. Based on performance and user feedback, we will gradually enable Quick Trade for more tokens and blockchain networks in future updates.

Knowledge Base Article

 • 

Quick Trade

C
How Do Crypto Options Work?

Crypto options let you trade on price changes without needing to own the underlying crypto. You may use call options if you expect prices to rise (right to buy) or put options if you expect them to fall (right to sell).

Knowledge Base Article

 • 

Crypto Options

C
How much is the fee charged on entry and exit?

Trading fees are applicable on every Global Futures trade, including both opening and closing positions. You can view the applicable trading fees directly in the app by navigating to Global Futures, tapping the three-dot menu (⋮), and selecting Fee Details. Additionally, we are currently offering a

Knowledge Base Article

 • 

Global Futures

C
What is Form 16A?

Form 16A is a TDS certificate issued by CoinDCX that shows the TDS deducted and deposited with the Government of India on your behalf. The certificate is generated quarter-wise and can be used while filing your Income Tax Return (ITR).

Knowledge Base Article

 • 

Reports

C
Will my SIP be cancelled if I miss installments?

No, your SIP will not be cancelled even if you miss one or more installments due to insufficient balance. The SIP will remain active and continue as per the selected schedule, and once you maintain sufficient balance in your wallet, the next installment will be deducted accordingly.

Knowledge Base Article

 • 

Systematic Investment Plan (SIP)

C
Which bank account should I use for INR deposits?

Always use the registered bank account linked to your CoinDCX account through KYC when making INR deposits. ​ Do not use: Another person's bank accountAny wallet or pooling account Using any other bank account, wallet, or pooling account will result in the deposit being rejected. If you've already m

Knowledge Base Article

 • 

Deposits from Wallets / Pooling Accounts

C
Can I deposit INR from Paytm Wallet, Amazon Pay, or Mobikwik?

No. INR deposits must be made only from your registered bank account linked to your CoinDCX account through KYC. Deposits made from wallets or pooling accounts, such as Paytm Wallet, Amazon Pay Wallet, or Mobikwik Wallet, aren't supported

Knowledge Base Article

 • 

Deposits from Wallets / Pooling Accounts

C
Can I change my linked wallets?

Yes, you can update or add linked wallets through the Wallet Settings section in the app. Please note that any changes may require re-verification to ensure security and compliance.

Knowledge Base Article

 • 

Crypto Access & Eligibility

C
What if a token is available on multiple blockchains?

If a token is available on multiple chains, the Quick Trade option will be enabled only on the primary supported blockchain for that token.

Knowledge Base Article

 • 

Quick Trade

C
Until when will the Last Financial Year P&L data be available?

The Last Financial Year P&L option will remain available until June of this year. After that, only the current financial year data will be available for viewing.

Knowledge Base Article

 • 

Past PNL Enhancement

C
Who can I contact for further support?

If you have any further questions regarding Advanced Earn or your balance, please feel free to reach out to us. We will be happy to assist you.

Knowledge Base Article

 • 

Latest Updates on Advanced Earn

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

© All rights reserved by Primestack Pte. Ltd.

users-badge assets-badge volume-badge funding-badge aml-badge

DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24