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Can I rename a Drawing Template?

Currently, renaming a Drawing Template is not supported. You can create a new template with your preferred name and delete the old one if needed.

Knowledge Base Article

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Drawing Template

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Why is the conversion price revised in Options Trading?

The USDT–INR conversion rate is periodically revised based on broader macro factors, including changes in the USD–INR valuation, operational costs, and market liquidity conditions. The conversion rate is intentionally priced with a small buffer relative to the live USD–INR rate to reduce the need fo

Knowledge Base Article

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USDT<>INR Conversion Rate

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Why does the contract chart move even when no trades are happening?

The contract chart is based on Mark Price, which reflects the fair value of the option. Mark Price can change with market conditions even if no trades occur, especially during low liquidity.

Knowledge Base Article

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Options - Contract Chart

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Does the template save all drawing tools together?

Templates save the settings for the selected drawing tool. If you use multiple drawing tools, you may need to create separate templates based on your customization.

Knowledge Base Article

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Drawing Template

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Will expired contract charts be available?

No.Once an options contract expires, its chart will no longer be accessible in the app.

Knowledge Base Article

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Options - Contract Chart

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Are there any changes in fees for INR Margin Futures?

No, there are no changes in the fee structure. INR Margin Futures continue to have standard fees applicable to all users.

Knowledge Base Article

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VIP Levels

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Are Options and Global Futures included?

No, Options and Global Futures trading volume is not included in the VIP Level calculation. Currently, only Spot and standard Futures trading (INR & USDT) are considered.

Knowledge Base Article

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VIP Levels

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Will my VIP Level change if I trade only in INR Futures?

Starting May 2026, your INR Futures trading volume will be included in VIP Level calculations. This means it will contribute to your overall trading volume and may help you qualify for a higher VIP tier.

Knowledge Base Article

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VIP Levels

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Where can I check my current VIP Level?

You can view your current VIP Level directly on the platform in your account section.

Knowledge Base Article

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VIP Levels

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How is INR Futures volume included in VIP calculation?

Your INR Futures trading volume is converted into USDT using a predefined conversion rate and then added to your USDT Futures volume to calculate the total Futures trading volume.

Knowledge Base Article

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VIP Levels

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Can my VIP Level decrease as well?

Yes, VIP Levels are dynamic and based on your last 30 days trading volume. If your trading activity reduces, your VIP Level may be adjusted accordingly during the weekly review.

Knowledge Base Article

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VIP Levels

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Why did my VIP Level change even though I didn’t trade recently?

VIP Levels are calculated on a rolling 30-day basis. If older trades move out of the 30-day window, your total volume may change, which can impact your VIP Level.

Knowledge Base Article

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VIP Levels

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Do I need to opt-in to get VIP benefits?

No, VIP Levels are automatically assigned based on your trading volume. No separate opt-in is required.

Knowledge Base Article

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VIP Levels

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When will my VIP Level be updated?

Your VIP Level is reviewed weekly based on your last 30 days of trading volume. Updates are processed every Monday.

Knowledge Base Article

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VIP Levels

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Will I need to enable Biometric Login again after changing my device?

Yes. If you switch to a new device, you'll need to: Set up fingerprint or Face ID on your new device.Log in to the CoinDCX app.Enable Biometric Login again from Security Settings.

Knowledge Base Article

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Biometric Login

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Is there any change in the volume criteria for VIP Levels?

No, the volume criteria and thresholds for all VIP Levels remain unchanged. The only update is that INR Margin Futures trading volume is now included in the total Futures volume (after converting it into USDT).

Knowledge Base Article

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VIP Levels

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How can I set TP/SL in my Options position or order?

You can add TP/SL: While placing a new Options order From an active Options position Enter the trigger price and confirm after reviewing the warning note.

Knowledge Base Article

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Options - TP/SL

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Why isn't my Google Authenticator code working?

Your verification code may not work if: The code has already expired.Your device's date and time aren't synced automatically.Authenticator App's time zone is not set to ISTYou're entering an older code instead of the latest one. Google Authenticator generates a new verification code every 30 seconds

Knowledge Base Article

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OTP & Two-Factor Authentication (2FA)

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Why are INR withdrawals temporarily unavailable after enabling or disabling 2FA?

For your account's security, INR withdrawals are temporarily unavailable for 24 hours after enabling or disabling Two-Factor Authentication. This cooling-off period helps protect your account from unauthorized changes and fraudulent withdrawals.

Knowledge Base Article

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OTP & Two-Factor Authentication (2FA)

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What is Airdrop?

An airdrop is an unsolicited distribution of a cryptocurrency token or coin, usually for free, to numerous wallet addresses. This is distributed in a specific ratio, i.e. 1 free tokens for every 100 held at 23 Feb 2023 16:00 hours. This is usually done by taking a snapshot of the tokens balances whi

Knowledge Base Article

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Airdrop

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24