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How can I add a Nominee?

To add a nominee on CoinDCX: ​ Login to CoinDCX app and click on the profile icon on top left of the screen. Tap on Account Settings. Go to the Nominee Details and provide all required details and tap Save Nominee Details. ​ ​ Provide the OTP received on your registered mobile number. Your nominee w

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Nomination

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Does a Layout save both drawings and indicators?

Yes, a layout saves both drawings and indicators together for a specific pair. This ensures that your complete chart setup is preserved in one place.

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Chart Layout & Templates

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How is nomination helpful?

Choosing a nominee is a thoughtful way to ensure smooth transitions within the family in case the account holder passes away. It makes the process of transferring your crypto assets much easier and straightforward during a difficult time, preventing any potential conflicts among family members.

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Nomination

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Can I make deposits/withdrawals on CoinDCX without completing my KYC?

To enjoy the convenience of depositing or withdrawing crypto and INR, it's important for users to complete their KYC (Know Your Customer) process. This helps ensure a secure and smooth experience for everyone.

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Verification

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What is electronic video verification?

Electronic Video Verification is an enhanced due diligence process that involves verifying your identity and location information using video technology. In this procedure, your identity, documents, or specific details are authenticated via a live video call with an authorized CoinDCX representative

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Verification

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Is there any fee payable for nomination?

No, there are no fees payable on nomination request.

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Nomination

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Will my future crypto deposits be processed?

No, future crypto deposits will not be processed. Please ensure you do not initiate any new deposits, as they will not be credited to your account.

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Crypto Deposit/Withdrawal Access Restriction

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How do you protect my wallet?

CoinDCX stores all locked cryptos in highly secure cold and multi-signature wallets. For more information, please visit https://coindcx.com/security.

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Futures Trading

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What happens if I forget or miss selling my tokens pre-delisting?

The exchange will convert the token into denomination tokens, such as USDT or BTC, and that will be credited into your wallet. Please note that this conversion will be completed within 5 working days from the date of delisting.

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Delisting

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What are the obligations for verifying identity of clients under PMLA?

Section 11A together with Section 12 of the Prevention of Money Laundering Act, 2002, requires every reporting entity to verify and maintain the records of the identity of all its clients, as prescribed by rule 9 of the PML Rules.

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PMLA Rules from a Reporting Entity POV

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What happens if I don't save the recovery file?

If you don’t save your recovery file and later lose access to your email, neither you nor CoinDCX will be able to recover your assets. Saving the file ensures you can regain access to your account even if your email changes.

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WEB 3 Recovery

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Why can’t I email my grievance directly to the Grievance Officer?

To ensure swift and effective resolutions as your first point of contact, we strongly encourage you to refer to our Frequently Asked Questions. Alternatively, you can connect with us directly through Chatbot for a quicker response in case. We are dedicated to providing you with the assistance you ne

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Grievance

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Is my data safe?

Yes. Your information is secure and used only for regulatory compliance purposes, in line with data protection standards.

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Income & Occupation Details

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Can I enter negative ROE% for Stop Loss?

Yes, you can enter negative ROE% values when setting Stop Loss. This helps you control how much downside you’re willing to allow.

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TP/SL (Take Profit & Stop Loss) Updates

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What are the proceeds of crime?

Proceeds of crime mean any property derived or obtained, directly or indirectly, by any person as a result of criminal activity relating to a scheduled offence or the value of any such property or where such property is taken or held outside the country, then the property equivalent in value held wi

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PMLA Rules from a Reporting Entity POV

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What is KYC re-verification and why is it required for crypto transactions?

KYC re-verification ensures that all your key details — such as identity, name, date of birth, and address — are accurate and up to date. Travel Rule checks are separate from KYC, and both are mandatory for every crypto transaction.

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Crypto Deposit & Withdrawal (CDW) & Travel Rule

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What is leverage?

In simple terms, Leverage has a multiplier effect on your profits as well as losses. If your losses exceed the amount you have deposited in your Locked Margin (L%)* account, the exchange will give you a margin call or will liquidate your positions to compensate for the losses. To understand the pote

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Futures Trading

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Who will be liable to deduct 1% TDS?

The exchange shall deduct the 1% TDS based on various order types.

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TDS for CoinDCX Pro Users

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Why are compliance checks needed for deposits and withdrawals?

Compliance checks are essential to: ​ Meet global legal standards like AML (Anti-Money Laundering). Ensure platform security and prevent fraudulent activities. Adhere to FIU (Financial Intelligence Unit) guidelines.

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Custody FAQs

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What happens to the value of my investment in the token that is getting delisted?

CoinDCX will make an official announcement regarding the delisting of a specific token. Users will then have the opportunity to convert their holdings of that token into an alternative base denomination, like USDT, BTC, or INR. This option is available from the announcement date up until just before

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Delisting

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24