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C
Is my income verified or checked?

No. This is a self-declaration.

Knowledge Base Article

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Income & Occupation Details

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Is the CIPF externally audited?

Yes. The CIPF and CoinDCX’s security practices are independently audited by reputed firms to ensure credibility and compliance.

Knowledge Base Article

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Trust & Transparency Centre

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How long does it take to process deposits and withdrawals?

Normally, transactions are processed within minutes. However, Travel Rule checks may cause slight delays if additional validation is needed.

Knowledge Base Article

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Crypto Deposit & Withdrawal (CDW) & Travel Rule

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I am not able to log in to my bank account?

Please make sure you are trying to log in using your registered bank account only. The deposit MUST be done from the bank account that you have linked with your CoinDCX profile. In case you are still facing issues while logging in, we would request you to contact your respective bank for further ass

Knowledge Base Article

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Net Banking - Deposit Method

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How is P&L Calculated?

For Long positions : Gross P&L = Quantity * (Avg Exit price - Avg Entry price) Profit = Gross P&L - Total fee - Interest charged For Short positions : Gross P&L = Quantity * (Avg Entry price - Avg Exit price) Profit = Gross P&L - Total fee - Interest charged

Knowledge Base Article

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Margin Trading

C
Why should I Setup a PIN?

A PIN adds an extra layer of security to your account. Even if someone gains access to your phone, they won't be able to open the CoinDCX app without your unique 6-digit PIN. This ensures only you can access your account.

Knowledge Base Article

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PIN

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What is the process of changing the bank account on an Enterprise account?

Changing your bank account on the CoinDCX app is easy! Just follow these simple steps: ​ 1. Open your CoinDCX app and log in. 2. Tap on the "Profile icon", usually located in the top right corner. 3. Go to 'Account settings' in the menu. 4. Choose 'Account details' from the options available. 5. Tap

Knowledge Base Article

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Enterprise Onboarding

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What happens if I transfer funds from any other bank account?

Funds transferred from any other bank account apart from the one registered with your CoinDCX account will be automatically refunded in 10 working days. We request you to please make all deposits from your CoinDCX registered bank account only.

Knowledge Base Article

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Quick Bank Transfer

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Am I eligible for NetBanking?

NetBanking option is currently available for the below listed banks only. Since the deposit option is supported by a list of limited banks, please do not raise a support ticket for the same. We would suggest you kindly use another deposit option. Supported Bank List:Bank of IndiaBank of MaharashtraC

Knowledge Base Article

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Net Banking - Deposit Method

C
Why is video verification required for crypto transactions?

If you are using a self-custody wallet, we may ask you to complete a quick video verification. This helps confirm that the wallet belongs to you and is not being misused.

Knowledge Base Article

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Crypto Deposit & Withdrawal (CDW) & Travel Rule

C
Where can I check the conversion rate and my trade details?

You can view the INR to USDT conversion rate in the Market Switcher. Your profit or loss will be shown in the transaction history.

Knowledge Base Article

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INR Margin Futures

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What features are not available in INRM Futures?

Currently, INR-M Futures do not support Cross Margin and IF you wish to edit your existing open order you will have to cancel the existing order and place a new order.

Knowledge Base Article

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INR Margin Futures

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What happens if I cancel or execute an order after the conversion rate changes?

If you place an order at a conversion rate of 100 and later cancel it when the rate has dropped to 90, you’ll still receive your INR back at the original rate of 100. If your order gets executed, your profit will be calculated using the current conversion rate at that time, and you can view the deta

Knowledge Base Article

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INR Margin Futures

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Are the Max position sizes different from USDT-M Futures?

Yes, INR-M Futures offer smaller position sizes compared to USDT-M Futures.

Knowledge Base Article

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INR Margin Futures

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Does my profit change while using TPSL or closing a trade?

Yes, the actual profit may vary depending on the price and the USDT conversion rate at the time your trade is closed.

Knowledge Base Article

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INR Margin Futures

C
What is the Crypto Investor Protection Fund (CIPF)?

The CIPF is a dedicated safety reserve to protect users in case of unforeseen incidents. Similar to the investor protection funds in equity markets, it exists to provide a safety net for customers.

Knowledge Base Article

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Trust & Transparency Centre

C
Can I customize candle colors and chart appearance?

Yes, you can change the colors of candles, grid lines, background, and more in the chart settings. This lets you personalize the chart to your liking. ​ ​

Knowledge Base Article

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Charts & Indicators

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How to access the CoinDCX account of someone who has passed away?

If you're the nominee and need to claim the funds from the CoinDCX account of a loved one who has passed away, please reach out to our support team through chat . This will help facilitate the process of accessing the account and handling any necessary arrangements.

Knowledge Base Article

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Update Profile Details

C
What is the proceeds of crime as per PMLA Act 2002?

The term "proceeds of crime" refers to any property derived or obtained, either directly or indirectly, by any person or entity as a result of criminal activity or from the value of any such property.

Knowledge Base Article

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PMLA Rules from a User POV

C
Can I transfer tokens bought in Web 3 back to CoinDCX?

Certain tokens might not support direct transfer. Try swapping the token for one that's available (like USDT) and then transferring it back to CoinDCX.

Knowledge Base Article

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Transfer

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24