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How to remove a Trusted Address?

You can remove an address as a trusted one by clicking on the checkbox and then the “Unmark Trusted” button. You will need to confirm this deletion by going to the confirmation we would have sent to your email address and the address will be unmarked as trusted. Note - Please note that unmarking doe

Knowledge Base Article

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Account Related

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What is the deposit amount limit for Quick Bank Transfer?

The minimum deposit limit is set at INR 100 and the maximum deposit limit is INR 50,00,000.

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Quick Bank Transfer

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What is the minimum tenure?

To start earning passive returns, you need to hold your investment for a minimum duration of 7 days

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Simple Earn

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What is the form of earnings and when is the payout?

Hi there! Your earnings are based on the Annual Percentage Yield (APY), calculated over the investment period you’ve selected. Earnings form: You’ll earn a percentage on your investment based on the APY rate for the duration of your chosen earning period. Payout timing: Your payout will be made once

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Simple Earn

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Is the passive return guaranteed?

When you initiate a transaction, the rate displayed for the selected token at that moment represents the guaranteed passive return. This rate is determined based on: The agreed-upon duration of the investment. The minimum or agreed tenure. The disclosed risks associated with Crypto Assets. Please en

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Simple Earn

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What are the returns that would be generated under Earn?

When you use a virtual digital asset or token in the Earn feature, you may generate returns if the token is held for the required minimum period. These returns are calculated as Annual Percentage Yield (APY) and paid out in the same token. For example, if you use your ABC tokens under Earn, you’ll r

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Simple Earn

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What if I accidentally entered incorrect details?

You can easily edit your details anytime from the profile section.

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Income & Occupation Details

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How to know if an email or website is from CoinDCX?

Official CoinDCX emails and websites will only appear on or come from our verified domain such as coindcx.com. You can view the email’s full headers to find out if it came from a forged address: Gmail While viewing the email, click “…” (More) in the upper right corner." Click 'show original'. Check

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Account Related

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What is electronic video verification?

Electronic Video Verification is an enhanced due diligence process that involves verifying your identity and location information using video technology. In this procedure, your identity, documents, or specific details are authenticated via a live video call with an authorized CoinDCX representative

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Verification

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What if I don't have enough balance in my wallet?

Don't worry! In case you do not have the required amount of balance in your wallet for the Systematic Investment Plan (SIP) amount to be auto-debited, the SIP for that week will be skipped and not deactivated. The SIP will stay active. You do not need to reactivate or restart your SIP for the next i

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Systematic Investment Plan (SIP)

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Can I be excluded from participating in the Rewards Hub?

Yes, the platform has the capability to blacklist any user from participating in the Rewards Hub based on specific criteria.

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Reward Hub

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What is the Rewards Hub?

The Rewards Hub is a centralized section on CoinDCX app where users can participate in rewards campaigns/tasks and manage rewards they've earned.

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Reward Hub

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What are the benefits of participating in the Rewards Hub?

User will be able to earn rewards in the form of inr or crypto tokens /coins

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Reward Hub

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Will any fees be deducted when my funds are unlocked?

No additional charges are applied as part of the product sunset. Your available balance will simply be unlocked and reflected in your wallet.

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Latest Updates on Advanced Earn

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How to Enable Trusted Withdrawals?

Enabling withdrawals is a one-step procedure. Click on the Enable Only-Trusted toggle beside the “Add Address” button. And you will get the following screen. Once you enter your Withdrawal password, you will be asked to enter your one-time 2FA. Trusted withdrawal is activated as soon as you accept t

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Account Related

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How will the search experience change?

The search functionality will remain as is, covering tokens, pairs, and market-specific results like futures or spot for different tokens.

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CoinDCX Unified App

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How can I get assistance with CoinDCX Web 3 issues?

To get help with any problems on CoinDCX Web 3, simply initiate a chat with us using the button located within the CoinDCX app or by clicking here . ​

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Getting Started

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Why do I see Insufficient balance error?

Kindly note that your wallets contain insufficient balance to buy/sell an order. We request you to please refer to the wallet balance while placing the order. Note: Order value = Price x Qty.

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Trading on CoinDCX

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What is a Good-Till-Cancelled order?

A Good-Till-Cancelled (GTC) order is an order to buy or sell a crypto that lasts until the order is completed or cancelled. Below you can see how you can choose the option when you want to buy your favourite crypto at the price you want, and have no issues waiting to obtain that specific price.

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Futures Trading

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Why am I unable to upload my documents?

If you're having trouble uploading your documents, here are some easy tips to help you out: ​ 1. Size and Format Check: Make sure your file isn't larger than 4 MB. Double-check that your document is in one of these formats: png, jpeg, jpg, or pdf. 2. Choose the Right Platform: If you're using a mobi

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Verification

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24