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What is a Short Position?

In this position, funds (that the trader doesn’t own) are sold first and then bought at a later time. So when you open a short position, the exchange sells the crypto on your behalf and you owe the quantity of crypto involved in the trade, to the exchange. At a later point, you return this obligatio

Knowledge Base Article

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Margin Trading

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How do I get support as a Prime user?

Prime users have access to: ​ 1.Dedicated Prime Chat Support: Real-time assistance via chat. 2.Prime Email Support: Specialized support through email.

Knowledge Base Article

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CoinDCX prime

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What kinds of rewards can I earn?

Rewards can be distributed in various ways, including: Fixed amounts in USDT or INR or any other token Variable amounts in USDT or INR or any other Token as per tasks assigned to each user.

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Reward Hub

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Can I unlock my account without using Biometric or FaceID?

Yes, you can! You have the flexibility to unlock your account using either Biometric/FaceID or a PIN. If you prefer not to enable Biometric or FaceID, the PIN option is always available for your convenience.

Knowledge Base Article

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PIN

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Can I miss a SIP instalment?

Yes, you can miss your Systematic Investment Plan (SIP) payments. And even if you do, your account will not get deactivated. If you miss a SIP due to insufficient balance in your account, you can just pay it next week, and your SIP will continue as normal.

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Systematic Investment Plan (SIP)

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What are the TDS implications on Futures trading?

There is no TDS applicable on Futures trading.

Knowledge Base Article

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Futures Trading

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What are Trade-only Tokens?

Trade-only tokens are those tokens that are available to trade on different markets on Spot and Margin but their wallets are disabled. This means users will not be able to withdraw these tokens directly but they will be able to trade these tokens on their available pairs.

Knowledge Base Article

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Trading Related Queries

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What are the currency pairs available for trading on CoinDCX?

To check the complete list of our trading pairs, please visit https://coindcx.com/markets

Knowledge Base Article

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Margin Trading

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What’s the difference between Default Margin and Margin benefit for hedged position?

Default Margin Mode uses a single margin pool for all positions and is ideal for simple, easy-to-manage trading strategies. Margin benefit for hedged positions, where you open both buy and sell positions on the same underlying asset. This is especially useful for strategies like Spreads, Iron Condor

Knowledge Base Article

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Crypto Options

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Which chains are supported in CoinDCX Web 3?

We support following chains in CoinDCX Web 3: Base Solana Polygon Arbitrum BSC Optimism We are constantly working on offering more chain options to our users.

Knowledge Base Article

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Trade

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How can I get assistance with CoinDCX Web 3 issues?

To get help with any problems on CoinDCX Web 3, simply initiate a chat with us using the button located within the CoinDCX app or by clicking here . ​

Knowledge Base Article

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Getting Started

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What is the 1% TDS?

Starting from July 01, 2022, revised Income Tax regulations are in effect concerning the sale of crypto assets and NFTs. Here's what you need to know: TDS Applicability: A Tax Deducted at Source (TDS) of 1% will be applicable on all sell transactions of crypto assets and NFTs. Impact on Sellers: If

Knowledge Base Article

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TDS for CoinDCX App Users

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To whom is this TDS paid?

TDS is the tax deducted at the source which is paid to the Government on behalf of the deductee by CoinDCX as a part of compliance with the new crypto taxation rules announced in the Union Budget 2022. This will be available as a credit against your tax liabilities at the end of the financial year.

Knowledge Base Article

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TDS for CoinDCX App Users

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What are the CDD Measures for Trust as per PMLA Act 2002?

In case the customer is a trust following documents are required for due diligence registration certificate; trust deed; and Permanent Account Number or Form No.60 of the trust; and KYC documents as are required for an individual relating to beneficial owner, managers, officers or employees, as the

Knowledge Base Article

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PMLA Rules from a User POV

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Why is video verification required for crypto transactions?

If you are using a self-custody wallet, we may ask you to complete a quick video verification. This helps confirm that the wallet belongs to you and is not being misused.

Knowledge Base Article

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Crypto Deposit & Withdrawal (CDW) & Travel Rule

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What happens when I upgrade to a higher Club level?

Well, congratulations on that! You will then be able to trade in cryptos at a transaction fee better than your previous Club level.

Knowledge Base Article

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Trading & Fees

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I have forgotten my PIN. What should I do?

No worries! To reset your PIN, follow these steps: Log in to your CoinDCX app. Tap the profile icon (top right) and select ‘Security’. In the ‘Security’ section, tap ‘Verified Devices’. Tap ‘Reset Login Pin’ and then click Continue. Enter your new 6-digit pin. Re-enter the pin to confirm. Once done,

Knowledge Base Article

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PIN Related Issues

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I received an email with the subject "xxxx yet to be confirmed xxxx." What does it mean?

This email is part of our communication to inform you about your VDA restriction. It indicates that we have identified a wallet interaction that may not comply with our policies, and your access has been disabled as a precaution.

Knowledge Base Article

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Crypto Deposit/Withdrawal Access Restriction

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How are the rewards distributed?

Rewards can be directly allocated to your locked balance & unlocked balance, locked balance with specific conditions depending upon campaigns the user has participated in.

Knowledge Base Article

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Reward Hub

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How can I track the status of my application?

You can track the status in the “Crypto Withdrawal” section of your account. Notifications will also be sent for updates.

Knowledge Base Article

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Crypto Withdrawal access

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24