Can't find what you're looking for?

Ask a question

Search Results (1.3K)

Relevance
Selected Relevance
C
Can I use someone else's bank account?

No. For security reasons, only bank accounts that belong to you and match your verified KYC details can be linked to your CoinDCX account.

Knowledge Base Article

 • 

Verify Bank Account Using Bank Details

C
How do I set up a Login PIN?

You can create a Login PIN after logging in to the CoinDCX app. Follow these steps: Log in to the CoinDCX app.Follow the on-screen prompts to create a Login PIN.Enter a 6-digit PIN of your choice.Re-enter the PIN to confirm. Your Login PIN will be ready to use for future logins.

Knowledge Base Article

 • 

Login PIN

C
How does Unified Buying Power work while placing an order?

When you place an order in Futures, Global Futures, or Options: We first check the available balance in your Product Wallet. If your Product Wallet has sufficient funds, your order is placed normally and no transfer is initiated. If your Product Wallet does not have sufficient funds, the required am

Knowledge Base Article

 • 

Unified Wallet

C
What order types are available to open a position?

You can open a position using four different order types. Each order type works differently based on price conditions and your trading strategy. Market Order: A Market Order is executed immediately at the current market price. Buy Order: Executes at the best available selling price Sell Order: Execu

Knowledge Base Article

 • 

Order Placing & Positions

C
What happens to my open orders in the delisted trading pair?

Any open orders placed in the trading pair being delisted will be automatically cancelled at the time of delisting. If you still wish to trade the token, you can place a new order using one of the other supported trading pairs.

Knowledge Base Article

 • 

Pair Delisting

C
Does the bank account have to be in my name?

Yes. The bank account must belong to you. The name on your bank account should match the name on your verified KYC documents to ensure successful verification.

Knowledge Base Article

 • 

Verify Bank Account Using Bank Details

C
Why didn't I receive the email verification link?

If you haven't received the verification email: Check your Spam or Junk folder.Ensure you've entered the correct email address.Wait a few minutes and try again.Request a new verification email. If the issue continues, contact CoinDCX Support.

Knowledge Base Article

 • 

Sign Up: Creating Your CoinDCX Account

C
Can I modify an existing SIP?

No, you cannot modify the amount or frequency of an existing SIP once it has been created. However, you can easily set up a new SIP for the same token with a different amount or frequency based on your preference, while keeping your existing SIP active if needed.

Knowledge Base Article

 • 

Systematic Investment Plan (SIP)

C
What is the impact of Crypto Assets on financial markets?

The market for Crypto-Assets (including cryptocurrencies, as well as cryptography-based tokens) is growing rapidly. This is also affecting tax administrations, which must adapt to the growing role of Crypto-Assets. In particular, several characteristics of Crypto-Assets are likely to pose novel chal

Knowledge Base Article

 • 

CARF

C
How do I disable Two-Factor Authentication (2FA)?

Follow these steps: Log in to your CoinDCX account.Go to Security.Tap Disable Google Auth.Tap Continue.Enter your Security PIN and tap Send OTP.Enter the OTP sent to your registered email address and the code generated by Google Authenticator.Tap Disable Google Auth. Your 2FA will be disabled succes

Knowledge Base Article

 • 

OTP & Two-Factor Authentication (2FA)

C
Is this setting applicable across all products or product-specific?

This setting is product-specific. Your preference is saved against your account and remains consistent across devices and sessions. For example, if you disable Auto Transfer & Place Order for Global Futures and select "I Will Place Order Manually", this preference will only apply to Global Futures.

Knowledge Base Article

 • 

Unified Wallet

C
How can I keep my account secure across multiple devices?

Here are a few best practices: Review your Verified Devices regularly.Block devices you no longer use.Enable Two-Factor Authentication (2FA).Never share your login credentials.Keep your app updated to the latest version. These simple steps can help keep your CoinDCX account secure.

Knowledge Base Article

 • 

Verified Devices

C
How often does the Google Authenticator verification code change?

Google Authenticator generates a new 6-digit verification code every 30 seconds. If a code expires before you enter it, simply use the next code displayed in the app.

Knowledge Base Article

 • 

OTP & Two-Factor Authentication (2FA)

C
How do I disable Biometric Login?

If you no longer wish to use biometrics: Open the CoinDCX app.Go to Profile > Security Settings.Select Biometric Login.Turn off the Biometric Login toggle.Confirm your choice if prompted. You can continue using your Login PIN or password to access your account.

Knowledge Base Article

 • 

Biometric Login

C
Why isn't my Google Authenticator code working?

Your verification code may not work if: The code has already expired.Your device's date and time aren't synced automatically.Authenticator App's time zone is not set to ISTYou're entering an older code instead of the latest one. Google Authenticator generates a new verification code every 30 seconds

Knowledge Base Article

 • 

OTP & Two-Factor Authentication (2FA)

C
Will my template be saved automatically?

No, indicator templates are not auto-saved. You need to manually save your template after making any changes.

Knowledge Base Article

 • 

Indicator Template

C
Will there be more changes to fees in the future?

At present, there are no additional changes planned. Any adjustments will be communicated in advance to all users.

Knowledge Base Article

 • 

Web3 - Fee Update

C
How do I reset my Backup Codes?

If you've used your Backup Codes or believe they've been compromised, you can generate a new set. Log in to the CoinDCX website and go to: Tap on the Profile Icon > Security > Backup Codes > Manage ​ Select Reset, complete the required verification, and a new set of 10 Backup Codes will be generated

Knowledge Base Article

 • 

Backup Codes

C
What is an OTP?

A One-Time Password (OTP) is a unique verification code sent to your registered email address or registered mobile number to help verify your identity. You may be asked to enter an OTP while: Logging in to your accountResetting your passwordUpdating your registered email address or mobile numberPerf

Knowledge Base Article

 • 

OTP & Two-Factor Authentication (2FA)

C
Do I need to upload both sides of my passport?

Yes. You need to upload clear images of both the front and back of your passport for verification.

Knowledge Base Article

 • 

Passport Verification

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

© All rights reserved by Primestack Pte. Ltd.

users-badge assets-badge volume-badge funding-badge aml-badge

DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24