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What features are not available in INRM Futures?

Currently, INR-M Futures do not support Cross Margin and IF you wish to edit your existing open order you will have to cancel the existing order and place a new order.

Knowledge Base Article

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INR Margin Futures

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What is a limit order?

A limit order is an order to buy or sell a crypto at a specific price or better. A buy limit order can only be executed at the limit price or lower, and a sell limit order can only be executed at the limit price or higher. Hence, a limit order is not guaranteed to be executed.

Knowledge Base Article

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Futures Trading

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Does changing balance in my margin locked balance impacts my leveraged position or liquidation price?

Yes.

Knowledge Base Article

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Margin Trading

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How long will the transaction take to complete?

Once the payment has been successful, the transaction may take up to 24 hours to be completed. We will send you a notification when the payment is processed. However, in case your transaction gets stuck in the banking process due to technical issues, it can take up to 7 working days to be settled.

Knowledge Base Article

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Net Banking - Deposit Method

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How to report a scam to CoinDCX?

If you come across any incorrect or unauthorized use of the CoinDCX brand, please report it to us immediately via our official website/app (Chat with us ), or email us directly at [email protected]. Your report helps us keep the community safe. ​

Knowledge Base Article

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Security Tips

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What should I do if my account is flagged for compliance checks?

You’ll receive a notification explaining why your account or transaction is flagged. Follow the instructions to provide any additional documentation required. Contact support if you need help with the process.

Knowledge Base Article

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Custody FAQs

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Why was I allowed CDW access earlier? Why is it blocked now?

Your access may have been available earlier, but as part of our regular transaction monitoring, we identified that one of the wallets you interacted with is associated with activities that do not comply with our policies. To keep our platform secure, we take immediate action once such cases are dete

Knowledge Base Article

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Crypto Deposit/Withdrawal Access Restriction

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What are a reporting entity’s obligations with regard to risk mitigation?

Every reporting entity is required to exercise ongoing due diligence with respect to the business relationship with every client and closely examine the transactions in order to ensure that they are consistent with their knowledge of the client, his business and risk profile and where necessary, the

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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Can I still deposit funds into my CoinDCX account from my Paytm bank account?

Yes, you can still make deposits (Payins) from your Paytm bank account to your CoinDCX account. However, please note that INR withdrawals from your CoinDCX account to your Paytm bank account will not be possible.

Knowledge Base Article

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Verification

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What is a stop loss order?

A stop loss order is an order that enables you to automatically place an order in the system to cut your losses at your desired level. Stop loss orders involve a trigger price, which when crossed automatically triggers an order to be entered into the system and executes it at a predetermined price l

Knowledge Base Article

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Futures Trading

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How to transfer funds from Bank of India app to CoinDCX wallet?

Follow these steps to add funds in your CoinDCX wallet 1. Click ‘Add’ on the homepage of CoinDCX app and then select ‘Add Funds’. ​ ​ ​ ​ 2. Enter the amount you want to transfer to your CoinDCX wallet and proceed. ​ ​​ ​ 3. Choose Net Banking option and click on ‘Continue‘ to proceed adding funds t

Knowledge Base Article

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INR Deposit Guide (As per the Bank)

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What is the Earn Product?

Earn is a product offering which allows a CoinDCX user to deploy a minimum quantity of virtual digital assets/ tokens and generate potential returns in the virtual digital assets/ tokens deployed, subject to the terms of the product as mentioned hereinbelow.

Knowledge Base Article

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Simple Earn

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Where are the assets deployed and how are passive returns generated?

CoinDCX deploys the assets under Earn across multiple yield generating opportunities such as margin trading, staking, etc. to generate returns.

Knowledge Base Article

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Simple Earn

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What is a nomination and who is a nominee?

Nomination is like choosing a guardian for your digital assets. It's the process of selecting someone who would receive all your virtual treasures stored in your account if something unexpected happens to you. A nominee is the person you personally pick to inherit your digital assets if, for any unf

Knowledge Base Article

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Nomination

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How to remove a Trusted Address?

You can remove an address as a trusted one by clicking on the checkbox and then the “Unmark Trusted” button. You will need to confirm this deletion by going to the confirmation we would have sent to your email address and the address will be unmarked as trusted. Note - Please note that unmarking doe

Knowledge Base Article

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Account Related

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What are the terms & conditions for Earn?

Terms and Conditions for the Earn Product ​ To ensure a clear understanding, here’s a simplified overview of the Earn product terms: ​ General Terms Integration with Terms of Use: These terms should be read alongside the Terms of Use of CoinDCX's platform. Unfamiliar terms follow the definitions in

Knowledge Base Article

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Simple Earn

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Will my personal data be shared with authorities?

Your data will only be shared with regulatory or legal authorities if required by law. CoinDCX ensures privacy and adheres to strict security measures. ​ ​

Knowledge Base Article

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Custody FAQs

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Do I need to create an account on CoinDCX if I am an existing user of CoinDCX Pro?

You do not need to create a new account on CoinDCX if you are an existing user on CoinDCX Pro. You can simply log in to CoinDCX using the same email address that was used to register on CoinDCX Pro. The 2FA code generated for your account will be the same as the one used for CoinDCX Pro. Note: If yo

Knowledge Base Article

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Create an Account

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How can I create a CoinDCX Web 3 account if I don't have a Google account?

CoinDCX Web 3 account creation currently requires a Google account. If you don't have one, you can easily sign up for a Google account to proceed with creating your CoinDCX Web 3 account.

Knowledge Base Article

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Getting Started

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Will there be earning opportunities on the CoinDCX Web 3 like on Okto?

Yes, in the future, that will be possible.

Knowledge Base Article

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Getting Started

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24