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When should I block a device?

You should consider blocking a device if: You no longer use that device.You've sold or given away the device.Your phone or laptop has been lost or stolen.You notice a device that you don't recognize. Blocking unused or unfamiliar devices helps keep your account secure.

Knowledge Base Article

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Verified Devices

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Why can I see my wallet balance decrease?

Your wallet balance may decrease if the conversion rate is revised downward after you have added funds. This means the updated conversion rate is lower compared to the previous one, and your wallet balance is adjusted accordingly. For example: If you add INR 10,000 to your Options Wallet when the co

Knowledge Base Article

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USDT<>INR Conversion Rate

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Will I still see fees on the Order Page even if I am eligible for a Refund?

Yes. The applicable fee percentage will still be displayed on the Order Page, but it will appear with a strike-through effect for eligible users, along with a message "Get Fees Refunded Daily". Clicking this message will show the full Terms & Conditions including the refund timeline.

Knowledge Base Article

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Refund Based Trading Fees in Options Trading

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What information can I view for each contract in the basket?

For each contract, you can view Order Book, Recent Market Trades, Mark Price & Last Traded Price (LTP). You can view the details of one contract at a time by expanding the respective contract in the basket.

Knowledge Base Article

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Basket Order

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INR Withdrawal page is blank or not loading.

If the INR Withdrawal page appears blank or doesn't load, try the following: Check that you have a stable internet connection.Switch between Wi-Fi and mobile data.Force close and reopen the CoinDCX App.Update the CoinDCX App to the latest version.Disable any VPN, ad blocker, content blocker, or link

Knowledge Base Article

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Unable to Withdraw INR

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Are Order Size Presets saved separately for each pair and margin type?

Yes. Order Size Presets are saved separately for Each Futures pair & Each margin type (INR Margin and USDT Margin). This means you can have different presets for the same pair under different margin modes. Example: BTC/USDT (USDT Margin) → Preset A BTC/USDT (INR Margin) → Preset B When you switch be

Knowledge Base Article

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Trade Preset

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How will my PNL be calculated if the order is executed at a different conversion price?

Your PNL is always calculated based on the corresponding transactions and the applicable conversion rates at the time of each execution. This means that if your order is executed across different conversion rates, the impact of each rate is automatically factored into the final PNL calculation. As a

Knowledge Base Article

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USDT<>INR Conversion Rate

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What is Two-Factor Authentication (2FA)?

Two-Factor Authentication (2FA) adds an extra layer of security to your CoinDCX account. Once enabled, you'll be required to enter a verification code generated by an Authenticator app (eg: Google Authenticator) whenever you log in or perform certain sensitive account actions. Even if someone knows

Knowledge Base Article

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OTP & Two-Factor Authentication (2FA)

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Whether a transaction can be reported both under CTR and STR?

Yes, in case it is a cash transaction falling within the prescribed rules and has also an element of suspicious transaction.

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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Can I use both Biometric Login and a Login PIN?

Yes. Biometric Login is an additional convenience feature. If biometric authentication isn't available or doesn't work, you can still use your Login PIN or password to log in.

Knowledge Base Article

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Biometric Login

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What is money laundering?

The goal of a large number of criminal acts is to generate a profit for the individual or group that carries out the act. Money laundering is the processing of these criminal proceeds to disguise their illegal origin. This process is of critical importance, as it enables the criminal to enjoy these

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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Why does my chart open in a different market or timeframe after login or refresh?

The platform automatically loads your last saved layout. Since layouts remember the pair and timeframe, your chart opens with those saved settings after login or refresh.

Knowledge Base Article

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Layout

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Does submitting a demise claim guarantee that the assets will be transmitted?

No. Every demise claim is subject to document verification and applicable legal requirements. The transmission of assets will be processed only after the required verification has been successfully completed and the claimant's legal entitlement has been established.

Knowledge Base Article

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Demise Claim

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What are the Fees charged for Insta?

A standard fee is charged on every Insta Order, which includes a 0.59% trading fee on the order value and an additional 18% GST applicable on the trading fee. The applicable charges are displayed before you confirm your order.

Knowledge Base Article

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Trading Fees

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Why is the conversion price revised in Options Trading?

The USDT–INR conversion rate is periodically revised based on broader macro factors, including changes in the USD–INR valuation, operational costs, and market liquidity conditions. The conversion rate is intentionally priced with a small buffer relative to the live USD–INR rate to reduce the need fo

Knowledge Base Article

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USDT<>INR Conversion Rate

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What is the Past Futures Trading P&L feature?

The Past Futures Trading P&L feature allows you to view your historical Futures trading profit and loss across multiple timeframes. This helps you better understand your overall trading performance and earnings over different periods.

Knowledge Base Article

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Past PNL Enhancement

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How can I delete a Drawing Template?

You can delete any saved Drawing Template from the Templates option available in the drawing toolbar. This will remove the saved style from your list of templates.

Knowledge Base Article

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Drawing Template

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What does the “Close All” option do in Positions and Orders?

The Close All option acts as a risk-management and emergency control. In the Orders tab: Cancels all open futures orders at once Useful when market conditions change rapidly This option is visible when you have more than one open order ​ In the Positions tab: Closes all active futures positions Canc

Knowledge Base Article

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Order Placing & Active Positions

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Why does my PNL still show fees even after receiving a refund?

Trading fees are deducted at the time of trade execution and are immediately reflected in your PNL. The corresponding fee refund is processed separately and credited to your Options Wallet, where it can be viewed in Transaction History with the transaction type “Transfer In.” Once the refund is cred

Knowledge Base Article

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Refund Based Trading Fees in Options Trading

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Is Two-Factor Authentication (2FA) recommended?

Yes. We strongly recommend enabling Two-Factor Authentication (2FA) to add an extra layer of security to your CoinDCX account. Even if someone gains access to your password, they won't be able to access your account without the verification code generated by your Google Authenticator app.

Knowledge Base Article

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OTP & Two-Factor Authentication (2FA)

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24