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How can I delete a Drawing Template?

You can delete any saved Drawing Template from the Templates option available in the drawing toolbar. This will remove the saved style from your list of templates.

Knowledge Base Article

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Drawing Template

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Can a legal heir raise a claim if no nominee has been added?

Yes. If no nominee has been registered, a legal heir or other legally entitled beneficiary may initiate a demise claim by submitting the required documents and completing the necessary verification process.

Knowledge Base Article

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Demise Claim

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Do I need to manually restart SIP after adding funds?

No, you do not need to reactivate or restart your Systematic Investment Plan (SIP) after adding funds. It will automatically continue to check for funds for the next instalment.

Knowledge Base Article

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Systematic Investment Plan (SIP)

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Why am I seeing "PAN already registered"?

This message indicates that the PAN card you've entered is already linked to an existing CoinDCX account. As per CoinDCX policy, only one account can be created per PAN card. ​ Try logging in using your registered email address.If you've forgotten your password, tap Forgot Password on the login scre

Knowledge Base Article

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Sign Up: Creating Your CoinDCX Account

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Why am I unable to place a Spot order?

There could be several reasons why your order cannot be placed, including: Insufficient wallet balance. Order value below the minimum limit. Price outside the permitted range. Trading restrictions for the selected pair. The exact reason will be displayed on the order form. If you're still unable to

Knowledge Base Article

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Spot Trading

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Where can I view my active positions/Open Orders?

To view your active positions: Log in to the app/website Go to Futures Click on the Positions/Orders tab

Knowledge Base Article

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Order Placing & Active Positions

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How can I close or exit an Options position before expiry?

To close your position, go to the Positions tab, tap on ‘Close’, and the Sell Order form will open. There, you can select the order type, enter the quantity, and view your estimated P&L and ROE % before placing the order.

Knowledge Base Article

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Crypto Options

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Is TDS applicable on SIP purchases?

No. TDS is not applicable when purchasing crypto through SIP installments. However, when you later sell the crypto purchased through SIP, applicable TDS will be deducted on the sale transaction.

Knowledge Base Article

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Tax Deducted at Source (TDS)

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Can I use the same layout for different pairs?

Yes, you can use the same layout across different pairs. A single layout can store your chart setup, including indicators, drawings, and settings, for multiple pairs. However, drawings created on one pair will remain associated with that specific pair and will not be displayed on other pairs within

Knowledge Base Article

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Layout

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What is TDS?

Tax Deducted at Source (TDS) is a tax deducted at the source of income before the remaining amount is credited to the recipient. In crypto trading, CoinDCX deducts the applicable TDS on eligible transactions and deposits it directly with the Government of India on your behalf.

Knowledge Base Article

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Tax Deducted at Source (TDS)

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Can I sign up using only my mobile number and not email?

A valid email address is required to create your CoinDCX account. Your mobile number will also need to be verified during the registration process.

Knowledge Base Article

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Sign Up: Creating Your CoinDCX Account

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How can I open a position in Futures?

You can place an order by following these simple steps: Log in to the CoinDCX app/Website Go to Futures Select Futures (In App) Select the Margin Type (INR or USDT) from the dropdown Choose the desired Futures Pairs. Select the Margin Mode: Isolated or Cross Margin Select the leverage Choose Long or

Knowledge Base Article

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Order Placing & Active Positions

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Why is TDS charged on both sides of Crypto-to-Crypto (C2C) trades?

In a Crypto-to-Crypto trade, one crypto asset is effectively being sold to acquire another crypto asset. Since a sale of crypto occurs during the transaction, TDS becomes applicable on both sides of the trade as per prevailing tax regulations.

Knowledge Base Article

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Tax Deducted at Source (TDS)

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Is my data safe?

Yes. Your information is secure and used only for regulatory compliance purposes, in line with data protection standards.

Knowledge Base Article

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Verify Bank Account Using UPI

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Can I create a new account with the same set of KYC documents and bank account?

No, you cannot create a new CoinDCX account using the same KYC documents and bank account. Each person is allowed only one account linked to their verified KYC details. Attempting to use duplicate documents or bank details will result in the new account being rejected.

Knowledge Base Article

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Sign Up: Creating Your CoinDCX Account

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When should I use a Backup Code?

You can use a Backup Code if you're unable to access your Google Authenticator app, for example if: You've lost your phone.You've changed to a new device.Your authenticator app isn't available.You're unable to generate a valid 2FA code. Backup Codes are designed as a recovery option and should only

Knowledge Base Article

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Backup Codes

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Why can't I withdraw INR after changing my password?

For your account's security, INR withdrawals are temporarily restricted for 24 hours after a successful password change. This helps protect your account from unauthorized access and prevents fraudulent withdrawal attempts.

Knowledge Base Article

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Password Management

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What happens if I don't undergo Re-KYC?

In accordance with the latest guidelines from the Financial Intelligence Unit - India, failure to complete the verification within the provided 30-day timeframe after receiving the Re-KYC email may result in CoinDCX taking action on your account. ​ To continue enjoying uninterrupted access for tradi

Knowledge Base Article

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Re-KYC Verification

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How can I set TP/SL in my Options position or order?

You can add TP/SL: While placing a new Options order From an active Options position Enter the trigger price and confirm after reviewing the warning note.

Knowledge Base Article

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Options - TP/SL

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Is this the same as buying US stocks or actual stock futures?

No, this is not the same as buying US stocks or holding actual shares. These are perpetual futures contracts, not spot stocks. This means: You do not own the underlying stock You do not get shareholder rights, dividends, or voting rights Your profit or loss depends on price movement, leverage, fundi

Knowledge Base Article

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Global Futures

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24