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How frequently is trading data/volume updated?

Data is usually updated about once every 30 to 60 minute(s).

Knowledge Base Article

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Reward Hub

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What are the benefits of SIP?

Discipline: Systematic Investment Plan (SIP) instalments are made at regular intervals, i.e. weekly on a predetermined day. This disciplinary approach of regular investments is of big advantage to the investor as he/she doesn’t need to actively track the market.Convenience: SIP is a hassle-free proc

Knowledge Base Article

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Systematic Investment Plan (SIP)

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How to transfer funds using Quick Bank Transfer via NEFT/IMPS for Paytm Payments Bank users?

Follow the process below for a step-by-step guide to add funds in your CoinDCX wallet using the Quick Bank Transfer option: ​ 1. Select Quick Bank Transfer Log into your CoinDCX account, click on ‘Add Funds’ and enter the amount you want to transfer to your CoinDCX wallet Click on ‘Select Payment Me

Knowledge Base Article

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Quick Bank Transfer

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What is a market order?

A market order is an option to buy or sell your crypto, no matter what the price is. When executed, this order basically fills all the opposing orders in the orderbook until the desired quantity is reached.

Knowledge Base Article

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Futures Trading

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Are my funds safe?

We, at CoinDCX, always prioritize the safety and security of our customers' transactions. Please be assured, these changes do not affect the safety of your funds. Your funds are secure with CoinDCX, allowing you to continue adding funds to your CoinDCX wallet and invest without any concerns.

Knowledge Base Article

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Quick Bank Transfer

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What action is required from my end?

To add funds to your CoinDCX account, please update the beneficiary details on your banking app with the following information for CoinDCX's new account: Bank Name: Equitas Bank Account Name: [Your Name] Account Number: [Virtual account number uniquely allocated to you] IFSC: ESFB0000CMS Kindly ensu

Knowledge Base Article

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Quick Bank Transfer

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What are the general security practices that I should follow?

Each user needs to register on CoinDCX and fulfill the KYC requirements. When using CoinDCX Android or IOS apps, always enable 2FA on your account. We highly recommend using an app-based 2FA like Google Authenticator. Never leave your mobile device unattended. Always log out of your CoinDCX account

Knowledge Base Article

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Security Tips

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On which transactions and when will the 1% TDS be applicable?

TDS will only be applicable when you sell a crypto asset. For instance, if you have INR 100 worth of Bitcoin in your wallet and you decide to sell it. The moment you make the sell transaction, 1% TDS on INR 100, i.e., INR 1, will be deducted from the sell value. The amount which you will get back in

Knowledge Base Article

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TDS for CoinDCX App Users

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What happens if I transfer funds from any other bank account?

Funds transferred from any other bank account apart from the one registered with your CoinDCX account will be automatically refunded in 10 working days. We request you to please make all deposits from your CoinDCX registered bank account only.

Knowledge Base Article

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Quick Bank Transfer

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How can I close (exit) a position?

1.Go to Active positions tab. Here you can check all the positions currently opened with your account. 2.Click on the 3 horizontal dots on the bar of the position you wish to close. Click on Exit. 3.You will be asked to confirm the exit. Click on ‘Confirm Exit’. You will immediately exit the selecte

Knowledge Base Article

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Margin Trading

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Why do I see "Coming Soon" for Crypto Withdrawal (CW)?

If you see "Coming Soon" for CW access, it means that your account is not yet eligible under the current risk framework. We are gradually expanding access and refining our model to make it more inclusive while maintaining high security standards. Stay tuned for updates as we continue to enhance the

Knowledge Base Article

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Crypto Withdrawal access

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Why is KYC important?

KYC is important because it helps prevent identity theft, fraud, and money laundering.

Knowledge Base Article

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PMLA Rules from a User POV

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How to spot a phishing scam?

The most common types of scams will target you through fake emails, text messages, voice calls or letters that contain: Seeking of username/email and password. Links to password reset or login pages. Attachments to download or view content. Sale or prize deal with discounts and vouchers or claim the

Knowledge Base Article

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Account Related

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How often do I need to undergo Re-KYC?

The frequency can vary, but conducting Re-KYC annually is mandatory. However, certain events or regulatory changes can also trigger this process.

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Re-KYC Verification

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Will the PIN feature also be enabled for the CoinDCX Pro App on mobile and web?

PIN feature is now also available on CoinDCX Pro app.

Knowledge Base Article

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PIN

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What is the significance of extreme liquidity in the CoinDCX Futures API?

Extreme liquidity ensures lightning-fast execution of trades, eliminating delays. This feature allows traders to seize opportunities with precision, enhancing the overall efficiency of the trading experience.

Knowledge Base Article

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Trading Related Queries

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How can I delete or block the devices I have once used to login to my CoinDCX Account?

Login to your CoinDCX account at https://coindcx.com/login. Click on the top right profile icon on the screen and click on ‘Profile’ >> Security.Under ‘Authentication’, you will get the option of ‘Verified Devices’’. Click on ‘Manage’Under ‘Signed Out’, you will be able to see all the devices you ha

Knowledge Base Article

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Account Related

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What is the Crypto Investor Protection Fund (CIPF)?

The CIPF is a dedicated safety reserve to protect users in case of unforeseen incidents. Similar to the investor protection funds in equity markets, it exists to provide a safety net for customers.

Knowledge Base Article

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Trust & Transparency Centre

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Can I transfer crypto directly to that address on-chain? Will it show up in my Web3 wallet portfolio?

Web3 Wallet does not allow deposits from external sources. If you send crypto to your Web3 wallet address, it won’t show up in your portfolio.

Knowledge Base Article

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WEB 3 Custody

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What changes are happening on the Home Screen?

The lite mode design will replace the pro mode design for both themes. Retention of key features like search, referral, notifications, quick action button, and banners.

Knowledge Base Article

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CoinDCX Unified App

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24