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What action is required from my end?

To add funds to your CoinDCX account, please update the beneficiary details on your banking app with the following information for CoinDCX's new account: Bank Name: Equitas Bank Account Name: [Your Name] Account Number: [Virtual account number uniquely allocated to you] IFSC: ESFB0000CMS Kindly ensu

Knowledge Base Article

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Quick Bank Transfer

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Is there any fee payable for nomination?

No, there are no fees payable on nomination request.

Knowledge Base Article

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Nomination

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Where can I see the fees paid on my trades?

Fees paid during trading remain visible on the Position Details Page. Once the refund is credited, appear separately in Transaction History as "Transfer In" in your Options Wallet.

Knowledge Base Article

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Refund Based Trading Fees in Options Trading

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How are Okto Points calculated and when will they be credited?

Okto Points are calculated every week, with the earning period closing on Thursdays. This weekly cycle ensures that all your activities from the previous week contribute to your points balance. The more you interact and transact in Web3 mode, the more Okto Points you'll accumulate.

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Okto Points

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How to transfer funds from Bank of Baroda app to CoinDCX wallet?

Follow these steps to add funds in your CoinDCX wallet 1. Click ‘Add’ on the homepage of CoinDCX app and then select ‘Add Funds’. ​ ​ ​ 2. Enter the amount you want to transfer to your CoinDCX wallet and proceed. ​ ​ ​ 3. Choose Net Banking option and click on ‘Continue‘ to proceed adding funds to C

Knowledge Base Article

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INR Deposit Guide (As per the Bank)

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Why are prices on the list screen slightly different than the Buy and Sell prices?

The price you see on the prices screen is the last price at which the coin was traded. The price you see you tap Buy or Sell is the price at which the coin is available for buy or sell. This price can be different from last traded prices as the markets can move since the last trade took place. The f

Knowledge Base Article

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Trading on CoinDCX

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How can I view the history of my Futures?

You can easily view all your Futures trading activity by following these steps: Log in to the CoinDCX app. Go to Futures → Futures. Tap the History (Clock) icon. From here, you can access: Transaction History: View your realized P&L, entry and exit details, trading fees, funding charges, and the fin

Knowledge Base Article

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Futures Wallet & Futures History

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How can I redeem my virtual digital assets?

You can request to redeem your virtual digital assets anytime, as long as you follow CoinDCX's Terms of Use.However, if you redeem them before the minimum tenure, you won't be eligible for any returns under the Earn feature.

Knowledge Base Article

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Simple Earn

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Can I add or manage indicators on the chart?

You can search and add indicators like Moving Averages, RSI, MACD, and more from the top toolbar. You can add multiple indicators to the charts, which can help you adjust the settings or appearance. ​ ​

Knowledge Base Article

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Charts & Indicators

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Is my information adequately protected during Electronic video verification, considering the potential misuse of video KYC?

CoinDCX operates as a fully compliant crypto exchange in accordance with government rules and regulations. Consequently, we uphold the highest standards of due diligence measures, prioritizing the safeguarding of customers' information. The data obtained during the Video Verification process is secu

Knowledge Base Article

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KYC Verification

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I denied the location permission. What should I do?

If you accidentally denied location access: Enable location permission for the CoinDCX app or website from your device or browser settings.Return to the KYC flow.Retry the selfie verification.Once location permission is enabled, you can continue with the verification process.

Knowledge Base Article

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KYC Verification

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A quick guide to add beneficiaries in different banks

SBI (iOS/Android/Web): Login > Bank Account - Transfer to own/other account > Other Bank > Pay a new Beneficiary > Other Bank Account > Enter beneficiary details > Next > OTP & Once payee is added: Bank Account - Transfer to own/other account > Select the beneficiary > Transfer > OTP ​ Axis Bank (iO

Knowledge Base Article

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INR Deposits

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Why did my KYC verification fail?

If your KYC verification didn't quite go as planned, don't worry—we've got you covered. Here are some common reasons why it might have not gone through:The details you entered didn't match the ones on the images of the documents you submitted.The images you sent were blurry or had too much glare, ma

Knowledge Base Article

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Pending/Rejected/Fail Status

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Why can't I register Paytm banks with CoinDCX?

Currently, Paytm bank accounts cannot be added for deposits on the CoinDCX platform due to recent Government regulations on Paytm Bank. We recommend updating another bank account (under your name) to your CoinDCX account. Refer to this FAQ on how to change bank accounts. ​ We strive to offer a secur

Knowledge Base Article

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Paytm Bank Account

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How can I check the current conversion rate?

You can check the current conversion rate directly within the app. Go to Options → Click on the three dots → Select “Conversion Rate” to view the latest applicable rate.

Knowledge Base Article

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USDT<>INR Conversion Rate

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Can I still verify my bank account manually if I don't want to use UPI?

Yes. If you prefer not to use UPI, or if you don't have a UPI app installed, you can choose the "Add Bank Account Manually" option. You will need to manually type your Account Number and IFSC code. ​ ​

Knowledge Base Article

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Verify Bank Account Using UPI

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Can I change or remove a nomination?

Absolutely! You have the flexibility to modify or update your nominee details as many times as needed. Additionally, you can also cancel or delete the current nominee and add a new one whenever you wish. Here's a simple guide on how to make changes to your nominee details on CoinDCX: ​ 1. Log in to

Knowledge Base Article

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Nomination

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What should I do if somebody has unauthorised access to my account?

If you ever suspect that someone might be accessing your CoinDCX account without your permission, we kindly ask you to reach out to our support team for assistance. You can contact them through chat, and they will be happy to help you further. Your security is important to us, and we're here to ensu

Knowledge Base Article

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Account Closure

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Can I make deposits/withdrawals on CoinDCX without completing my KYC?

To enjoy the convenience of depositing or withdrawing crypto and INR, it's mandatory for users to complete their KYC (Know Your Customer) process. This helps ensure a secure and smooth experience for everyone.

Knowledge Base Article

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KYC Verification

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How to report a scam to CoinDCX?

If you come across any incorrect or unauthorized use of the CoinDCX brand, please report it to us immediately via our official website/app (Chat with us ), or email us directly at [email protected]. Your report helps us keep the community safe. ​

Knowledge Base Article

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Security Tips

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24