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Why is IPV(In person Verification) required for crypto deposit transactions?

In-person verification (IPV) for crypto deposit transactions is crucial for: Enhanced Security: It helps confirm the depositor’s identity, reducing fraud and preventing unauthorized transactions. Regulatory Compliance: IPV supports adherence to Know Your Customer (KYC) and anti-money laundering (AML

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Crypto Deposits

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Can I change my full name on account?

We kindly request you to raise a chat with our customer support team for updating the name on your account. Please provide your preferred name in the 'First and Last name' format, just as it appears on your PAN card. No need for verification when changing your name.

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Update Profile Details

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What documents are required for an enterprise to be onboarded on CoinDCX?

​ Private Limited Company CoinDCX Enterprise Registration Form Certificate of Incorporation (COI) Articles of Association (AOA) Memorandum of Association (MOA) Financial Statement* Source of Funds (Bank Statement) Income Tax Return Company PAN GST Certificate Board Resolution Authorization Letter PA

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Enterprise Onboarding

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How can I add an address as a ‘Trusted Address’?

Follow the steps below to add new addresses to your CoinDCX account: Step 1: Login to your CoinDCX account at https://coindcx.com/​ Step 2: Click on Security from the drop-down on your Profile button. ​​ Step 3: The Security page will open and you must click on the Manage button for Address Manageme

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Account Related

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How can I track and manage my earned rewards?

Your rewards can be found in Rewards Hub > My Rewards

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Reward Hub

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What is the difference between CoinDCX and CoinDCX Pro?

CoinDCX Pro is the parent brand that offers products like Spot, Margin, Earn and Insta among others. CoinDCX App is a simpler version of CoinDCX Pro (app/web) and an extension of Insta on CoinDCX Pro where users do not have to wait for the execution of their orders in the market. ​ Currently, on Coi

Knowledge Base Article

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Trading on CoinDCX

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Is there a Bug Bounty program?

If you believe you have found a security vulnerability or Bug that affects CoinDCX’s website or application, please report it to us. Our team will investigate all legitimate reports and quickly fix the problem. Refer to this link for more information.

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Account Related

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Why so frequent changes in Web 3 fees? I.e. Jan 25 and Oct 25?

The Web3 fee revisions in Jan and Oct 2025 are driven by underlying infrastructure realities, volatile on-chain gas costs, higher liquidity routing expenses, expanded security and compliance requirements, and the need to scale multi-chain infrastructure as adoption grows. The fee adjustment brings f

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Web3 - Fee Update

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Will gas fees be deducted even if my transaction fails on the blockchain?

Yes, you will still be charged a gas fee even if your transaction fails. This happens because your gas fee covers the cost of processing the transaction, regardless of its outcome. Miners or validators on the network perform the work to validate your transaction, and the fee compensates them for thi

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Trade

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How to spot a phishing scam?

The most common types of scams will target you through fake emails, text messages, voice calls or letters that contain: Seeking of username/email and password. Links to password reset or login pages. Attachments to download or view content. Sale or prize deal with discounts and vouchers or claim the

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Account Related

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What is the new Web3 platform fee?

The revised Web3 platform fee is 1.5% for all Web3 buy & sell transactions on CoinDCX, effective October 1, 2025.

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Web3 - Fee Update

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Will there be more changes to fees in the future?

At present, there are no additional changes planned. Any adjustments will be communicated in advance to all users.

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Web3 - Fee Update

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How do I sell a token in Web 3 ?

You can sell a token in two ways: 1. From Trade section: Go to Trade section Select the token you wish to sell Click on Sell button at the bottom Once you land on the order page, select the token you wish to get by selling your desired token Enter the desired amount and verify all the details with r

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Trade

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How to create an account on CoinDCX if I do not have any account on CoinDCX or CoinDCX Pro?

A user of CoinDCX or CoinDCX Pro must have one and the same email address registered on CoinDCX in order to use his portfolio across both platforms. Since the accounts are associated with the same email address, you can either create an account on CoinDCX Pro or use the CoinDCX mobile application to

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Trading on CoinDCX

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What is the minimum tenure for which my virtual digital asset(s) have to be deployed under Earn in order to generate returns?

At the moment, the shortest period you can hold onto your virtual digital assets or tokens is 7 days. Please note that this duration may differ for various assets, and if there are any adjustments to the minimum holding period, we will make sure to keep you informed about it regularly.

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Simple Earn

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How can I delete or block the devices I have once used to login to my CoinDCX Account?

Login to your CoinDCX account at https://coindcx.com/login. Click on the top right profile icon on the screen and click on ‘Profile’ >> Security.Under ‘Authentication’, you will get the option of ‘Verified Devices’’. Click on ‘Manage’Under ‘Signed Out’, you will be able to see all the devices you ha

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Account Related

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Why can't I see my wallet address in the app?

If Crypto Deposits (CD) are disabled, your wallet address will not be visible in the app. This means you won’t be able to generate or access your deposit address for future transactions.

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Crypto Deposit/Withdrawal Access Restriction

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Can I still deposit funds into my CoinDCX account from my Paytm bank account?

Yes, you can still make deposits (Payins) from your Paytm bank account to your CoinDCX account. However, please note that INR withdrawals from your CoinDCX account to your Paytm bank account will not be possible.

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Verification

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Will CoinDCX issue any statements/certificates for the 1% TDS deducted?

We will issue the TDS certificate (16A) within 90 days of the closure of the financial quarter. The financial quarters are as follows [April - May - June | July- Aug- Sep | Oct- Nov- Dec | Jan- Feb - March]. This will be sent to all users via email communication with the subject line - “CoinDCX - [F

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TDS for CoinDCX App Users

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What happens if my deposit doesn’t reflect in my CoinDCX account?

Make sure you have deposited to the right wallet address. First, check the transaction status on the blockchain explorer using the transaction hash (TXID). Ensure the network type matches (e.g., ERC20, BEP20). If the issue persists, contact CoinDCX Support with the TXID and other transaction details

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Custody FAQs

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24