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What kinds of rewards can I earn?

Rewards can be distributed in various ways, including: Fixed amounts in USDT or INR or any other token Variable amounts in USDT or INR or any other Token as per tasks assigned to each user.

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Reward Hub

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Can Director, FIU-IND issue summons for discovery and production?

The Director shall, for the purposes of section 13, have the same powers as are vested in a civil Court under the Code of Civil Procedure, 1908 (5 of 1908) while trying a suit in respect of the following matters, namely (a) discovery and inspection; (b) enforcing the attendance of any person, includ

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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Which records need to be maintained as per PMLA?

As per Rule 3 of the Rules Prevention of Money-Laundering (Maintenance of Records) Rules 2005, every reporting entity shall maintain a record of all transactions including, the record of : all cash transactions of the value of more than ten lakh rupees or its equivalent in foreign currency all serie

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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What is the minimum tenure for which my virtual digital asset(s) have to be deployed under Earn in order to generate returns?

At the moment, the shortest period you can hold onto your virtual digital assets or tokens is 7 days. Please note that this duration may differ for various assets, and if there are any adjustments to the minimum holding period, we will make sure to keep you informed about it regularly.

Knowledge Base Article

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Simple Earn

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What does the search experience look like?

The search will show: Recent searches. Top searches in Spot and Futures. Related tokens and pairs with relevant tags.

Knowledge Base Article

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CoinDCX Unified App

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Will gas fees be deducted even if my transaction fails on the blockchain?

Yes, you will still be charged a gas fee even if your transaction fails. This happens because your gas fee covers the cost of processing the transaction, regardless of its outcome. Miners or validators on the network perform the work to validate your transaction, and the fee compensates them for thi

Knowledge Base Article

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Trade

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How can I buy cryptos on Insta?

Buying cryptos using Insta is simple: 1.Login with your CoinDCX credentials at https://coindcx.com/login 2.Click on Insta under ‘Quick Buy’ tab 3.Select which coin you wish to buy via our drop down menu. Enter the quantity of crypto you want to buy, and place your order!

Knowledge Base Article

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DCX Insta

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Is there any fee payable for nomination?

No, there are no fees payable on nomination request.

Knowledge Base Article

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Nomination

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Can I transfer crypto directly from Okto to the CoinDCX Web 3?

Unfortunately, the Okto wallet and the CoinDCX Web 3 are separate entities, so crypto tokens cannot be transferred between them

Knowledge Base Article

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Transfer

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What happens if I lose access to my Google account?

If you lose access to your Google account, unfortunately, you won't be able to recover your CoinDCX Web 3 crypto funds. We suggest reaching out to Google for help with account recovery.

Knowledge Base Article

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Getting Started

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What is gas/transfer fees?

Gas fees represent the charges imposed by the blockchain for ensuring its security.

Knowledge Base Article

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Transfer

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What is the role of Directorate of Enforcement (ED)?

The Directorate of Enforcement is a multi-disciplinary organization mandated with investigation of offenses of money laundering and violations of foreign exchange laws. The statutory functions of the Directorate include enforcement of following Acts: The Prevention of Money Laundering Act, 2002 (PML

Knowledge Base Article

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PMLA Rules from a User POV

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Will I incur gas fees when adding and sending funds?

Yes, gas fees apply to all transactions on the blockchain.

Knowledge Base Article

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Transfer

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What are the roles and responsibilities of various regulators & authorities in the enforcement of PMLA?

Section 54 of the Prevention of Money Laundering Act, 2002 empowers and requires various regulators & authorities to assist in the enforcement of the Act.

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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How to change my password on CoinDCX?

Follow these easy steps to update your password: ​ Login to your CoinDCX app and click on the profile icon at the top left corner of your screen. Tap on the "Security" option. ​​ ​​ Provide the required information, including your old and new passwords, and click on "Change Password." ​​ Congratulat

Knowledge Base Article

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Login

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How do I pause or stop my SIP?

Please follow the steps below to cancel your SIP: ​ Go to ‘SIP’ and then click on ‘Manage SIPs’. Click on the three dots on the top right corner. Select ‘Cancel’. When prompted to confirm your decision to cancel, choose 'Yes'. ​ Your SIP is successfully canceled. ​ Note: Future installments will no

Knowledge Base Article

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Systematic Investment Plan (SIP)

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What are the signs that it’s a scam?

As cryptos and allied digital assets are gaining popularity, the interest among the users is growing, so are the number of scams. There are multiple ways in which a new investor can be scammed. Scammers may pretend to be contacting you on behalf of CoinDCX. They can reach out to you pretending to be

Knowledge Base Article

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Security Tips

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How can I close or exit an Options position before expiry?

To close your position, go to the Positions tab, tap on ‘Close’, and the Sell Order form will open. There, you can select the order type, enter the quantity, and view your estimated P&L and ROE % before placing the order.

Knowledge Base Article

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Crypto Options

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Can I deposit money from someone else's bank account into my CoinDCX account?

No. The deposit MUST be done only from the bank account that you have linked with your CoinDCX profile.

Knowledge Base Article

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Net Banking - Deposit Method

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A quick guide to add beneficiaries in different banks

SBI (iOS/Android/Web): Login > Bank Account - Transfer to own/other account > Other Bank > Pay a new Beneficiary > Other Bank Account > Enter beneficiary details > Next > OTP & Once payee is added: Bank Account - Transfer to own/other account > Select the beneficiary > Transfer > OTP ​ Axis Bank (iO

Knowledge Base Article

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INR Deposits

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24