Can't find what you're looking for?

Ask a question

Search Results (1.2K)

Relevance
Selected Relevance
C
What’s the difference between linear and log (logarithmic) scales?

Linear scale shows equal price intervals, while log scale shows changes based on percentage movement. Log scale is helpful for analyzing assets with large price swings.

Knowledge Base Article

 • 

Charts & Indicators

C
What types of Enterprise accounts do we provide services for?

We provide services to various types of Enterprise accounts such as Sole Proprietorship Firms, Private Limited Company, Limited Liability Partnership Firms, Public Limited Company, Partnership Firms, and Retail OTC.

Knowledge Base Article

 • 

Enterprise Onboarding

C
What should I do if my Login PIN isn't working?

If your Login PIN isn't working: Make sure you're entering the correct 6-digit PIN.Check that you're using the latest version of the CoinDCX app.If you've forgotten your PIN, tap Forgot PIN to create a new one. If the issue continues, contact CoinDCX Support by tapping "Chat Now" in the top right co

Knowledge Base Article

 • 

Login PIN

C
How can a Sub-Account log out?

Click the Profile icon in the top-right corner.Under the Account section, click Logout.

Knowledge Base Article

 • 

Sub-Account Profile & Security

C
How do I enable Biometric Login?

You can enable Biometric Login from the CoinDCX app. Follow these steps: ​ Log in to the CoinDCX app.Tap the Profile icon.Go to Security Settings.Select Biometric Login.Turn on the Biometric Login toggle.Verify your identity using your device's fingerprint or Face ID. Once enabled, you can use biome

Knowledge Base Article

 • 

Biometric Login

C
Can I edit my open order?

At the moment, editing open orders is not supported. If you wish to change the price or quantity: Cancel the existing open order Place a new order with the updated details

Knowledge Base Article

 • 

Order Placing & Positions

C
Can I block my current device?

Yes, but keep in mind that you'll be signed out of that device and will need to contact CoinDCX Support by tapping "Chat Now" in the top right corner to unblock the device. Only block your current device if necessary.

Knowledge Base Article

 • 

Verified Devices

C
Are there any additional charges for placing a Basket Order?

No. There are no additional charges for using the Basket Order feature. The standard Options trading fees applicable on the platform will continue to apply.

Knowledge Base Article

 • 

Basket Order

C
My INR deposit shows as completed, but the amount isn't visible.

If your INR deposit shows as Completed, but the amount isn't visible in your INR Wallet: Update the application (if using the app)Refresh the CoinDCX App or website.Check your INR Wallet balance again. If the amount still isn't visible, please contact our Chat with your Transaction/Reference ID (UTR

Knowledge Base Article

 • 

Deposit Delayed?

C
Does my password expire?

No. Your CoinDCX password doesn't expire automatically. However, we recommend updating it regularly as a good security practice, especially if you think your password may have been compromised.

Knowledge Base Article

 • 

Password Management

C
Why was this fee change implemented?

The fee increase enables CoinDCX to further enhance technology, improve security, and optimize platform performance for Web3 traders.

Knowledge Base Article

 • 

Web3 - Fee Update

C
Why is my TDS rate higher than 1%?

While the standard TDS rate is 1%, higher rates may apply under the following circumstances: A TDS rate of 20% may apply if your PAN is not linked with Aadhaar, as per applicable government guidelines. Please note that it may take a few days for Aadhaar-PAN linking updates to reflect in government r

Knowledge Base Article

 • 

Tax Deducted at Source (TDS)

C
Can I view a summary of all my TDS deductions?

Yes. You can download and review TDS Summary Report & TDS Certificate. These are available on both the CoinDCX App and Website.

Knowledge Base Article

 • 

Tax Deducted at Source (TDS)

C
When will the new token be listed?

If the rebranded token has not yet been listed, trading will remain unavailable until the listing is completed. Once the token is listed and trading goes live, your PnL will be updated automatically, and we'll notify you through our official communication channels. Rest assured, your converted token

Knowledge Base Article

 • 

Rebranding/Redenomination

C
Can CoinDCX freeze or recover crypto assets involved in a suspected fraud?

If a suspected fraud is reported promptly and the relevant assets remain within CoinDCX's control, CoinDCX may review the matter and take appropriate measures in accordance with applicable laws, regulatory requirements, and its internal policies. ​ However, if the assets have already been transferre

Knowledge Base Article

 • 

Reporting Fraud & What Happens Next

C
How can a Sub-Account access their Profile?

Log in to the CoinDCX website: https://account.coindcx.com/login​ Click the Profile icon in the top-right corner.Select Profile under the Account section.​ Note: 2FA is mandatory to access Profile. ​ If 2FA is not enabled, the user will see: “You must enable two-factor authentication to perform this

Knowledge Base Article

 • 

Sub-Account Profile & Security

C
What happens if I don't close my Futures position before the delisting?

If you don't close your active position before the announced delisting date and time, it will be automatically settled at the prevailing market price. After settlement, the corresponding Profit or Loss (PnL) will be credited to or deducted from your respective settlement wallet (USDT or INR), based

Knowledge Base Article

 • 

Futures Pair Delisting

C
Can I still verify my bank account manually if I don't want to use UPI?

Yes. If you prefer not to use UPI, or if you don't have a UPI app installed, you can choose the "Add Bank Account Manually" option. You will need to manually type your Account Number and IFSC code. ​ ​

Knowledge Base Article

 • 

Verify Bank Account Using UPI

C
Can my token balance be spread across multiple blockchain networks?

Yes. The same token can exist on multiple supported blockchain networks, and your balance may be distributed across different chains based on the transactions you perform. This does not happen automatically. Your balance will only be spread across multiple chains if you choose different networks whi

Knowledge Base Article

 • 

Crypto to Crypto Swap

C
How do I know if I am eligible for the fees refund?

If your cumulative Options Notional Volume is below $1 Million, you will be eligible for the daily fee refund benefit. You can verify your eligibility directly on the Order Form or within the Fee Details section. To access Fee Details Tap on the 3-dot menu available at the top-right corner of the Or

Knowledge Base Article

 • 

Refund Based Trading Fees in Options Trading

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

© All rights reserved by Primestack Pte. Ltd.

users-badge assets-badge volume-badge funding-badge aml-badge

DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24