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Why should I add a nominee?

Adding a nominee helps facilitate the asset transmission process by identifying the person you've nominated to receive your assets. This can help make the claim process smoother, subject to applicable laws and verification requirements.

Knowledge Base Article

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Nomination

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What is Insta?

Insta Trading (Instant Order) allows you to buy or sell cryptocurrencies instantly at the best available market price, without interacting with the order book. It offers a fast and simple trading experience, enabling you to Buy cryptocurrencies instantly using INR & Sell your crypto holdings and rec

Knowledge Base Article

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Insta Trading

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Why should I use Cross Margin?

Cross Margin allows you to make more efficient use of your available margin by sharing it across eligible positions. It can help reduce the chances of liquidation during temporary market fluctuations. However, because all available margin is shared, a liquidation can impact your entire Futures walle

Knowledge Base Article

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Leverage & Margin Mode

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Can my balance be spread across multiple chains? How does it happen?

Yes, your balance can be spread across multiple chains. For example, you started with USDT just on the Polygon chain but after a few transactions, it is possible that your USDT balance is spread across Polygon and BSC chains. ​ This is a very common phenomenon in the Web 3 ecosystem. You still are i

Knowledge Base Article

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Trade

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Is there any fee to update my name?

No. Updating your username is completely free. CoinDCX does not charge any fee for processing name update requests.

Knowledge Base Article

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Username Update

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Why is my TDS rate higher than 1%?

While the standard TDS rate is 1%, higher rates may apply under the following circumstances: A TDS rate of 20% may apply if your PAN is not linked with Aadhaar, as per applicable government guidelines. Please note that it may take a few days for Aadhaar-PAN linking updates to reflect in government r

Knowledge Base Article

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Tax Deducted at Source (TDS)

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Can previously deducted 20% TDS be reversed?

TDS deducted and deposited with the tax authorities cannot be reversed by CoinDCX. Users may claim eligible tax credits while filing their Income Tax Return (ITR), subject to applicable tax regulations.

Knowledge Base Article

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Tax Deducted at Source (TDS)

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Is KYC required to update my email ID?

Yes. Your account must be KYC-verified before you can update your email ID via the self-service flow. If your KYC isn't complete, please complete it first and then try updating your email ID.

Knowledge Base Article

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Email ID Update

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I deposited INR from a Paytm Wallet, Amazon Pay, or another pooling account. What should I do?

If you've deposited INR from a wallet or pooling account, please reach out to our Chat.

Knowledge Base Article

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Deposits from Wallets / Pooling Accounts

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From which wallet is the SIP amount deducted?

SIP installments are deducted from your INR/Spot Wallet. It is important to maintain sufficient balance in this wallet before the scheduled installment date, as the amount will be automatically debited from here for each SIP cycle.

Knowledge Base Article

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Systematic Investment Plan (SIP)

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Can I cancel my earn request before the end of the lock-in period?

No, you can't cancel your earn request before the end of the lock-in period. You can only request a cancellation after the lock-in period is completed.

Knowledge Base Article

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Advanced Earn

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Will I receive reminders to maintain balance?

Yes, you will receive in-app nudges across the Homepage, Invest, and Portfolio sections, along with alerts when your SIP is due in 1 day or 7 days, and a popup reminder if your wallet balance is insufficient for SIPs due within the 24 hours. Additionally, the Funds Planner widget in your Portfolio p

Knowledge Base Article

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Systematic Investment Plan (SIP)

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What are the actions for not complying with the obligations under PMLA?

If the Director, in the course of any inquiry, finds that a reporting entity or its designated director on the Board or any of its employees has failed to comply with the obligations under Chapter IV of the Prevention of Money Laundering Act, 2002 , then, without prejudice to any other action that m

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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What's the difference between Token Delisting and Pair Delisting?

The key difference is what gets removed from the platform: Pair Delisting: Only a specific trading pair is removed. The token remains listed and can continue to be traded through other available trading pairs. Token Delisting: The token itself is removed from the platform, and all of its trading pai

Knowledge Base Article

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Pair Delisting

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What happens to my open orders in the delisted trading pair?

Any open orders placed in the trading pair being delisted will be automatically cancelled at the time of delisting. If you still wish to trade the token, you can place a new order using one of the other supported trading pairs.

Knowledge Base Article

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Pair Delisting

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Can I still access my Web3 assets if I change my email?

Yes, as long as you have your recovery file saved, you can continue to access your Web3 assets even if you change your email address.

Knowledge Base Article

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WEB 3 Recovery

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I didn't receive the OTP while changing my password. What should I do?

If you haven't received the OTP: Check that your registered email address or mobile number is accessible.Look in your Spam or Junk folder if you're expecting an email OTP.Wait a few minutes before requesting a new OTP.Avoid requesting multiple OTPs in quick succession.Double-check if you have enable

Knowledge Base Article

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Password Management

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Which wallet is used for Spot Trading?

The wallet used depends on the trading pair INR Pairs: Your INR Wallet is used to place orders & Crypto-to-Crypto (C2C) Pairs: The respective cryptocurrency available in your Spot Wallet is used. Ensure you have sufficient wallet balance before placing an order.

Knowledge Base Article

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Spot Trading

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Are charges applied on every installment?

Yes, charges are applied on each SIP installment. Every time an installment is executed, the standard fee and applicable GST are deducted as per the defined charges before the investment is processed.

Knowledge Base Article

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Systematic Investment Plan (SIP)

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Can we add any token from CoinDCX to CoinDCX Web 3 and vice versa?

You have the flexibility to transfer tokens from a curated selection. This initial list comprises USDT, USDC, and several native tokens, with plans to expand it soon.

Knowledge Base Article

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Transfer

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24