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As a Prime member, What are the investment options available for High Net-Worth Individuals (HNIs) and institutions?

As a Prime member, there are several premium investment options available to High Net-Worth Individuals (HNIs) and institutions. These include Advanced Earn, Crypto Baskets, and Crypto SIPs.

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CoinDCX prime

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What should I do if I lose my Backup Codes?

If you've lost your Backup Codes but still have access to your CoinDCX account, you can generate a new set by selecting Reset from the Backup Codes section on the CoinDCX website. If you've also lost access to your Google Authenticator app and can't log in, contact CoinDCX Support by tapping "Chat N

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Backup Codes

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What are Backup Codes?

Backup Codes are one-time recovery codes that help you access your CoinDCX account if you can't use your Google Authenticator app/OTP. Each Backup Code can only be used once. We recommend generating and storing them securely so you can recover access to your account if needed. Note: Backup Codes can

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Backup Codes

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What happens after I complete sign-up?

Once your account is created: Complete your KYC verification.Add and verify your bank account.Deposit INR into your wallet.Start buying, selling, and trading cryptocurrencies.

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Sign Up: Creating Your CoinDCX Account

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How long does account creation take?

Creating your account usually takes only a few minutes. However, the overall time depends on successful email verification, mobile verification, and KYC approval.

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Sign Up: Creating Your CoinDCX Account

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How can I view token-level information in my Portfolio?

To view detailed information about a specific cryptocurrency Go to Portfolio → Coins. Tap on the desired cryptocurrency. You can view Invested Value, Current Value, Total P&L, Today's P&L, Average Buying Price, Current Buying Price, Total Quantity, Locked Quantity & Transaction History.

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Portfolio Value

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Why is my sign-up failing?

Your registration may fail due to one of the following reasons: Incorrect or invalid email addressMobile verification failedPAN already registeredNetwork connectivity issuesTemporary server issue Review the information entered and try again.

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Sign Up: Creating Your CoinDCX Account

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What is CoinDCX?

CoinDCX is a cryptocurrency exchange that allows you to buy, sell, trade, and manage a wide range of digital assets. To use CoinDCX services, you'll need to create an account and complete the mandatory identity verification (KYC) process.

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Sign Up: Creating Your CoinDCX Account

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What is a Banking Company?

Banking company under PMLA means a banking company or a cooperative bank to which the Banking Regulation Act, 1949 1949 (10 of 1949) applies and includes any bank or banking institution referred to in section 51 of that Act.

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PMLA Rules from a Reporting Entity POV

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When will the trading fee refund be credited to my Options Wallet??

Refunds are calculated for all eligible trades executed between 12:00 AM and 11:59 PM each day. The total cumulative trading fees charged across all eligible trades (excluding Delivery Fees and Liquidation Fees) will be credited daily to your Options Wallet. Once the refund is credited, the transact

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Refund Based Trading Fees in Options Trading

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What if the amount matches in my TDS Certificate but not on the Income Tax Portal?

If the TDS amount matches in your Trade Report and TDS Certificate but differs from what you see on the Income Tax Portal, there is generally no impact on your ability to claim the TDS. This is because the Income Tax Portal may display the cumulative TDS credited against your PAN for the financial y

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Tax Deducted at Source (TDS)

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Why was my position liquidated?

Your position gets liquidated when the Mark Price reaches your liquidation price. This happens when: Your unrealized losses fully consume your margin The system closes the position to protect you from losing more than your invested margin Liquidation is a risk control mechanism, not a manual action.

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Liquidation

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Can I customize the slippage percentage?

Yes. When placing a Normal Swap order, you can customize the slippage percentage based on the amount of price movement you're willing to accept during order execution.

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Crypto to Crypto Swap

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How do I change my Login PIN?

You can change your Login PIN anytime from the app. Follow these steps: Open the CoinDCX app.Go to Security Settings.Select Change Login PIN.Enter your current PIN.Enter a new 6-digit PIN.Confirm the new PIN. Your new Login PIN will be updated immediately. ​ Good to know: The new PIN cannot be the s

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Login PIN

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Is TDS/Tax applicable on Web3 transactions?

No. Tax Deducted at Source (TDS) is not applicable on token Buy or Sell transactions made in CoinDCX Web3. However, you remain responsible for complying with applicable tax laws and reporting any taxable gains when required.

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Crypto to Crypto Swap

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What are gas fees?

Gas fees are transaction fees charged by a blockchain network for processing and securing transactions. Gas fees are determined by the blockchain and may increase or decrease depending on network activity at the time of your transaction.

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Introduction to Web 3

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Will I still receive returns from Advanced Earn?

No. Once the product is sunset and balances are unlocked, Advanced Earn will no longer generate returns or yield. Your funds will simply be made available in your wallet for you to use as you choose.

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Latest Updates on Advanced Earn

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Is the CIPF externally audited?

Yes. The CIPF and CoinDCX’s security practices are independently audited by reputed firms to ensure credibility and compliance.

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Trust & Transparency Centre

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What happens to the proceedings if the nominee dies after the account holder but before the money is paid by CoinDCX?

In the unfortunate event that the nominee passes away after the account holder but before CoinDCX processes the payment, the money will be paid to the heirs or legal representatives of the nominee. We understand the sensitivity of such situations and assure you that we will work with the utmost care

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Demise Claim

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Can I create multiple Sub-Accounts using the same email address?

No. Each Sub-Account must be registered with a unique email address.

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Account Creation & Activation

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24