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Do I need a CoinDCX account to raise a demise claim?

Yes. If you don't already have a CoinDCX account, you'll be required to create one before the transmission process can proceed.

Knowledge Base Article

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Demise Claim

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How can my wallet balance be impacted due to revision of conversion rate?

When you add INR to your Options Wallet from your Spot Wallet, the amount is notionally converted into USDT at the applicable conversion rate. If the conversion rate is revised after adding funds, it can impact your wallet balance. The balance may either increase or decrease depending on whether the

Knowledge Base Article

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USDT<>INR Conversion Rate

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From which wallet is the SIP amount deducted?

SIP installments are deducted from your INR/Spot Wallet. It is important to maintain sufficient balance in this wallet before the scheduled installment date, as the amount will be automatically debited from here for each SIP cycle.

Knowledge Base Article

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Systematic Investment Plan (SIP)

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What is the maximum amount allowed for a SIP?

The maximum investment amount for a single SIP depends on the token selected. Since investment limits may vary across tokens, the maximum SIP amount will be determined based on the specific token chosen.

Knowledge Base Article

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Systematic Investment Plan (SIP)

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How can a Sub-Account log in?

Go to the CoinDCX login page: https://account.coindcx.com/login Log in using the Sub-Account's registered email ID and password.An OTP will be sent to the Sub-Account's registered email ID.Enter the OTP to complete the login. Once the OTP is verified, the Sub-Account will be logged in successfully.

Knowledge Base Article

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Account Creation & Activation

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How long does it take for higher leverage to be applied?

Once you complete five Futures orders, it can take up to 7 days for the higher leverage to be applied to your account. If it's been less than 7 days, please wait for the update to be processed automatically. If you still don't see the higher leverage after 7 days, please contact our Support team.

Knowledge Base Article

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Leverage & Margin Mode

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What is Swap?

A Swap allows you to exchange one cryptocurrency for another directly on the blockchain. With CoinDCX Web3, you can swap thousands of supported tokens across multiple blockchain networks. Example: You can swap USDT for SOL on the Solana network.

Knowledge Base Article

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Crypto to Crypto Swap

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Does CoinDCX Web3 support the Ethereum (ETH) network?

Yes, the Ethereum (ETH) network is currently supported on CoinDCX Web3. You can use the Ethereum network for supported Web3 transactions and activities available on the platform.

Knowledge Base Article

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Crypto to Crypto Swap

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Why should I use Cross Margin?

Cross Margin allows you to make more efficient use of your available margin by sharing it across eligible positions. It can help reduce the chances of liquidation during temporary market fluctuations. However, because all available margin is shared, a liquidation can impact your entire Futures walle

Knowledge Base Article

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Leverage & Margin Mode

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Why is a token placed under Exit Mode?

A token may be placed under Exit Mode due to factors such as Unfavourable market conditions,Low trading liquidity. CoinDCX's proactive risk management measures to protect users and maintain a stable trading environment.

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Exit Mode/Maintenance

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What if I don't have Aadhaar or a passport?

A valid Aadhaar or passport is mandatory to complete KYC on CoinDCX. If you don't have either document, we recommend applying for at least one before proceeding with KYC.

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Passport Verification

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Where is the Trade Preset feature available?

Trade Presets are currently available on the CoinDCX App in Advanced Mode & Chart Trading

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Trade Preset

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Will I be notified if a token is placed under Exit Mode or Maintenance?

Yes. We'll notify users through multiple channels, including The Announcements page, Email communication & Push Notifications (PNs), where applicable. We recommend keeping notifications enabled and checking our announcements regularly for the latest updates.

Knowledge Base Article

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Exit Mode/Maintenance

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Why is a token placed under Maintenance?

A token may be placed under maintenance to help ensure a stable and secure trading environment. CoinDCX continuously monitors market conditions and may temporarily suspend trading for a token as part of its efforts to maintain platform stability and safeguard customer interests.

Knowledge Base Article

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Exit Mode/Maintenance

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What is Maintenance?

Maintenance is a temporary period during which a token is unavailable for trading on CoinDCX. While a token is under maintenance, you won't be able to buy or sell it on the CoinDCX App or Website. However, your holdings remain safe and continue to be reflected in your portfolio.

Knowledge Base Article

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Exit Mode/Maintenance

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What happens if a token is in Exit Mode?

If a token is in Exit Mode: You cannot place new buy orders for the token. You can continue to sell the tokens you already hold. Your existing holdings remain safe and visible in your portfolio.

Knowledge Base Article

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Exit Mode/Maintenance

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How can I open a position in Futures?

You can place an order by following these simple steps: Log in to the CoinDCX app/Website Go to Futures Select Futures (In App) Select the Margin Type (INR or USDT) from the dropdown Choose the desired Futures Pairs. Select the Margin Mode: Isolated or Cross Margin Select the leverage Choose Long or

Knowledge Base Article

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Order Placing & Active Positions

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How do I disable Two-Factor Authentication (2FA)?

Follow these steps: Log in to your CoinDCX account.Go to Security.Tap Disable Google Auth.Tap Continue.Enter your Security PIN and tap Send OTP.Enter the OTP sent to your registered email address and the code generated by Google Authenticator.Tap Disable Google Auth. Your 2FA will be disabled succes

Knowledge Base Article

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OTP & Two-Factor Authentication (2FA)

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Is it safe to log in using links received through SMS, email or messaging apps?

No. Always access your CoinDCX account by typing www.coindcx.com into your browser or by using the official CoinDCX mobile application. Do not click on login links received through unsolicited SMS, emails, WhatsApp, Telegram, social media messages, or phone calls. ​ If you're unsure whether a commun

Knowledge Base Article

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Account Safety

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What details are included in the Trade Report?

Your Trade Report may include Trading Pair, Order Type (Buy/Sell), Executed Quantity, Average Price, Trading Fees Paid, TDS Deducted, Transaction Value, Base and Quote Currency Details & Trade Execution Information

Knowledge Base Article

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Reports

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24