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What is KYC, and why do I need to complete it?

KYC (Know Your Customer) is the process of verifying your identity before you can access CoinDCX services. It helps us: Verify that you are the rightful account owner.Protect your account from unauthorized access and fraud.Comply with regulatory requirements.Enable secure deposits, withdrawals, and

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KYC Verification

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How do I complete my KYC on CoinDCX?

Completing your KYC is simple and involves the following steps: Verify your PAN by entering your PAN number and Date of Birth.Complete Identity Verification using your Aadhaar or Passport.Grant location access when prompted during selfie verification. This helps securely verify your identity and pro

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KYC Verification

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Why is CoinDCX asking for my location?

Location access is required during the selfie verification step to help securely verify your identity and protect your account. Your location is accessed only during the verification process and helps us complete your KYC securely.

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KYC Verification

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Why electronic video verification KYC is needed?

Electronic Video Verification is an enhanced due diligence procedure that guarantees the accuracy, alignment, and currency of customers' KYC information in accordance with the latest government guidelines in our records. During this process, we collect the customer's location and a real-time selfie

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KYC Verification

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Why am I unable to place a Spot order?

There could be several reasons why your order cannot be placed, including: Insufficient wallet balance. Order value below the minimum limit. Price outside the permitted range. Trading restrictions for the selected pair. The exact reason will be displayed on the order form. If you're still unable to

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Spot Trading

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Is Auto Pay available?

No, Auto Pay is currently not available. You need to ensure that sufficient balance is maintained in your INR/Spot Wallet before each scheduled SIP installment, as the amount will be deducted from there. However, this feature is being considered and may be introduced in the future to make SIP invest

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Systematic Investment Plan (SIP)

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Where can I change the timezone setting in the charts?

Click the clock at the bottom right of your chart (on web/desktop) or go to chart settings then select Symbols and then your preferred timezone from the list, and your chart will instantly reflect the new timezone. This will help you align chart times with your local trading hours or market of inter

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Charts & Indicators

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What’s the difference between linear and log (logarithmic) scales?

Linear scale shows equal price intervals, while log scale shows changes based on percentage movement. Log scale is helpful for analyzing assets with large price swings.

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Charts & Indicators

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Why didn't I receive the email verification link?

If you haven't received the verification email: Check your Spam or Junk folder.Ensure you've entered the correct email address.Wait a few minutes and try again.Request a new verification email. If the issue continues, contact CoinDCX Support.

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Sign Up: Creating Your CoinDCX Account

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Will my chart settings and drawings be saved?

In most cases, your chart settings and drawings are saved automatically in your browser. If you clear browser data or switch devices, you may need to set them again.

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Charts & Indicators

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How do I sign up on CoinDCX?

Follow these easy steps to sign up on CoinDCX: Download the CoinDCX app from the App Store or Play Store, OR visit the website. Make sure to only download and install the app from official sources. Open the App/Website; simply click on 'Create account'. Enter your full name as per your PAN card, a

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Sign Up: Creating Your CoinDCX Account

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Which tokens can I deposit into CoinDCX?

CoinDCX supports a wide range of crypto tokens for deposits, including Bitcoin (BTC), Tether (USDT), Solana (SOL), USD Coin (USDC), Ethereum (ETH), Tron (TRX), Binance Coin (BNB), and many more. To view the complete list of supported tokens and networks, please visit the Deposit page on the CoinDCX

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Getting Started with Crypto Deposits

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From which exchanges can I deposit Crypto?

You can deposit supported tokens from verified and compliant exchanges.Deposits from private wallets or unverified sources are subject to Enhanced Due Diligence (EDD) and may result in delayed processing or rejection based on regulatory and compliance checks.

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Getting Started with Crypto Deposits

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Why is IPV(In person Verification) required for crypto deposit transactions?

In-person verification (IPV) for crypto deposit transactions is crucial for: Enhanced Security: It helps confirm the depositor’s identity, reducing fraud and preventing unauthorized transactions. Regulatory Compliance: IPV supports adherence to Know Your Customer (KYC) and anti-money laundering (AML

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Getting Started with Crypto Deposits

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Why is it important to submit documentation for Crypto deposits?

We understand that providing documents may feel like an extra step, but it’s essential for ensuring security and regulatory compliance. Here’s why: Regulatory Compliance: CoinDCX is required by the FIU-India to maintain records of all crypto deposit transactions. AML/CFT Guidelines: These records mu

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Getting Started with Crypto Deposits

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Is CoinDCX tracking my live location?

No. CoinDCX only accesses your location during the selfie verification process to help securely verify your identity. Your live location is not continuously tracked.

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