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C
Does this change impact new positions?

Yes. Any new INR-Margin Futures orders placed after the conversion rate change will be calculated at the revised rate. This ensures all new trades reflect the latest INR valuation against USDT.

Knowledge Base Article

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USDT<>INR Conversion Price Revised

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Why is the Instant Trade option disabled?

The Instant Trade button may be disabled if one or more contracts in your basket have no available liquidity. Once liquidity becomes available or you modify the affected contracts, you can proceed with placing the basket order.

Knowledge Base Article

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Basket Order

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What details are included in the Trade Report?

Your Trade Report may include Trading Pair, Order Type (Buy/Sell), Executed Quantity, Average Price, Trading Fees Paid, TDS Deducted, Transaction Value, Base and Quote Currency Details & Trade Execution Information

Knowledge Base Article

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Reports

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Can I edit contracts after adding them to the basket?

Yes. Before placing your basket order, you can modify the Buy/Sell side, quantity, order type, and limit price (for Limit Orders) for each contract. You can also remove a contract from the basket if needed.

Knowledge Base Article

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Basket Order

C
Can a legal heir raise a claim if no nominee has been added?

Yes. If no nominee has been registered, a legal heir or other legally entitled beneficiary may initiate a demise claim by submitting the required documents and completing the necessary verification process.

Knowledge Base Article

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Demise Claim

C
How long does account creation take?

Creating your account usually takes only a few minutes. However, the overall time depends on successful email verification, mobile verification, and KYC approval.

Knowledge Base Article

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Sign Up: Creating Your CoinDCX Account

C
How can I check the current conversion rate?

You can check the current conversion rate directly within the app. Go to Options → Click on the three dots → Select “Conversion Rate” to view the latest applicable rate.

Knowledge Base Article

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USDT<>INR Conversion Rate

C
How can I add or remove funds to my Futures wallet?

Go to Futures Wallet Click on Add/Remove Select the Asset (INR/USDT) Enter the amount Click on Transfer from/to Futures Wallet ​ Funds are added or withdrawn instantly, and no charges are applied.

Knowledge Base Article

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Futures Wallet & Futures History

C
Is hedging allowed in Global Futures?

No, hedging is not supported. This means you cannot hold both long and short positions for the same market at the same time. You can have either a long position or a short position, but not both simultaneously.

Knowledge Base Article

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Wallet & Fund Transfer

C
Does a Layout save chart settings (colors, styles)?

Yes, layouts also save your chart settings such as the Chart Type, Grid Type, Chart Colors, and other visual chart preferences. This helps ensure that whenever you load the layout again, your chart appears with the same visual setup and configuration you previously used. However, please note that Ch

Knowledge Base Article

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Layout

C
Can I use this feature while adjusting an active Futures position?

Yes. Unified Buying Power also works while adding margin to an active Futures position through Margin Adjustment, Leverage Adjustment, Liquidation Price Adjustment. If your Futures Wallet balance is insufficient, the required funds can be sourced from your INR Spot Wallet. If you remove margin from

Knowledge Base Article

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Unified Wallet

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Can I use Unified Buying Power for USDT-Margined Futures?

No. Currently, Unified Buying Power supports INR balances only. USDT-Margined Futures are not supported under this feature.

Knowledge Base Article

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Unified Wallet

C
Is the earning rate guaranteed?

The earning rate displayed at the time of placing your Earn request is applicable based on the selected tenure and prevailing conditions. However, earning rates may change during the tenure, and actual returns may vary accordingly. Please review the applicable terms before participating.

Knowledge Base Article

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Simple Earn

C
Why was my KYC rejected due to “Account already exists” error?

Your KYC verification might not have been successful as the PAN card details you uploaded are already associated with another CoinDCX account. Please be aware that we are unable to proceed with KYC verification when identical documents are already in our system.

Knowledge Base Article

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Pending/Rejected/Fail Status

C
I've completed my KYC and Bank Account Verification (BAV), but my INR Deposit button is still disabled. What should I do?

If you've completed your KYC and Bank Account Verification (BAV) but your INR Deposit button is still disabled: Wait for up to 24 hours, as it may take some time for your KYC and BAV details to be verified and reflected on your account.Ensure you're using the latest version of the CoinDCX App.Switch

Knowledge Base Article

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Unable to Deposit INR?

C
How do I save an Order Size Preset?

You can save an Order Size Preset in two ways: Option 1: While Placing an Order Select the preferred input type: Quantity, Margin, Order Size Enter the desired value through the Keypad. Click Save as Preset you will see a button above the keypad - “With Save XXX Qty” as preset. Click Set to confirm.

Knowledge Base Article

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Trade Preset

C
Is Biometric Login secure?

Yes. Biometric Login uses your device's built-in security features to verify your identity. Your fingerprint or facial data is stored securely on your device and is not stored by CoinDCX.

Knowledge Base Article

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Biometric Login

C
Can I edit the TP/SL ROE (%) while placing an order?

Yes. You can modify the pre-filled TP/SL ROE (%) before placing the order.

Knowledge Base Article

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Trade Preset

C
How can I save a Layout?

On Website: Open a chart and apply your preferred drawings and chart settings. Click on the Save button Enter a layout name Click Save On App: Open a chart & apply your preferred drawings & chart settings. Click on the Save button Enter a layout name Click Save

Knowledge Base Article

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Layout

C
Why is my drawing not getting saved?

Drawing Templates only save your customized settings (like color, size, etc.), not the actual drawing. So when you create a new drawing, it will follow your saved style, but any previous drawings will not be retained. To save your drawings, you will need to save the layout.

Knowledge Base Article

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Drawing Template

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24