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Can I use both Biometric Login and a Login PIN?

Yes. Biometric Login is an additional convenience feature. If biometric authentication isn't available or doesn't work, you can still use your Login PIN or password to log in.

Knowledge Base Article

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Biometric Login

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What should I do if my INR to Crypto Swap order fails?

If your order fails, please contact our Support Team through the CoinDCX app. We'll investigate the issue and assist you in resolving it as quickly as possible.

Knowledge Base Article

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INR to Crypto Swap

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Why am I charged gas fees for Buy and Sell transactions?

Gas fees are not charged by CoinDCX. They are blockchain network fees paid to validators for processing and securing your transaction. The fee amount depends on the network and current congestion.

Knowledge Base Article

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Crypto to Crypto Swap

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Can I delete my Backup Codes?

Yes. You can delete your Backup Codes from the CoinDCX website. Go to: Profile Icon > Security > Backup Codes > Manage ​ From there, select Delete to remove your existing Backup Codes.

Knowledge Base Article

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Backup Codes

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What happens after I submit my documents?

Once your documents have been submitted, CoinDCX will review them and complete the necessary verification before processing the claim. If any additional information or documents are required, you'll be informed during the review process. Upon successful verification, the transmission process will be

Knowledge Base Article

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Demise Claim

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How do I disable Biometric Login?

If you no longer wish to use biometrics: Open the CoinDCX app.Go to Profile > Security Settings.Select Biometric Login.Turn off the Biometric Login toggle.Confirm your choice if prompted. You can continue using your Login PIN or password to access your account.

Knowledge Base Article

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Biometric Login

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What is a Web3 Wallet?

A Web3 Wallet is a digital wallet where your Web3 assets are securely stored. It allows you to view and manage the cryptocurrencies you hold in Web3. You can also use your Web3 Wallet to download and save your Recovery File, which helps you regain access to your wallet if needed.

Knowledge Base Article

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Web3 Wallet & Recovery

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I got less than I expected. Can I get a refund?

No. Cryptocurrency prices are highly volatile and may change between the time you place and complete your transaction. Before confirming your order, you'll be shown an estimated number of tokens, their estimated value, and a warning about potential price fluctuations. Since market prices are beyond

Knowledge Base Article

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Crypto to Crypto Swap

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What should I do if I lose my Backup Codes?

If you've lost your Backup Codes but still have access to your CoinDCX account, you can generate a new set by selecting Reset from the Backup Codes section on the CoinDCX website. If you've also lost access to your Google Authenticator app and can't log in, contact CoinDCX Support by tapping "Chat N

Knowledge Base Article

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Backup Codes

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What is PIN-less DigiLocker verification?

PIN-less DigiLocker verification allows you to verify your Aadhaar using your mobile number and OTP, without entering your DigiLocker 6-digit PIN. This option is available when the mobile number registered with your CoinDCX account is linked to your DigiLocker account.

Knowledge Base Article

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DigiLocker – PIN-less Verification

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Is Biometric Login secure?

Yes. Biometric Login uses your device's built-in security features to verify your identity. Your fingerprint or facial data is stored securely on your device and is not stored by CoinDCX.

Knowledge Base Article

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Biometric Login

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What does the INR Conversion Rate change mean for my existing positions?

The INR Conversion Rate determines how your INR-Margin Futures positions are valued against USDT. When this rate changes, it affects the value of your locked margin in INR terms. If the conversion rate increases, the INR value of your locked margin goes up, giving you a notional gain. If it decrease

Knowledge Base Article

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USDT<>INR Conversion Price Revised

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Why am I seeing a profit even though the LTP shows an unrealized loss?

That’s because your locked margin has gained value after the conversion rate was revised. The gain on your margin can offset your unrealized loss from the LTP movement leading to a net profit display. Let’s understand this with an example: Locked Margin: 34.70 USDT Old Conversion Rate: ₹100 → INR Va

Knowledge Base Article

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USDT<>INR Conversion Price Revised

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Will I receive the refund instantly after placing a trade?

No. Trading fees are charged immediately at the time of trade execution. Eligible trading fee refunds are processed separately and credited daily to your Options Wallet based on the eligible trades executed during the previous day. The refund amount credited will be the cumulative trading fees charg

Knowledge Base Article

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Refund Based Trading Fees in Options Trading

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Is there any withdrawal fee for Token Transfer in External Wallet?

No. CoinDCX does not charge any withdrawal fee for Token Transfer of eligible delisted tokens.

Knowledge Base Article

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External Wallet Transfer

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Where can I view my TDS deductions?

You can view TDS deductions in your order details. On the Order Form, you can click on Info or Fee Breakdown. Review the charges applied to the transaction, including TDS (if applicable). If you'd like to view a consolidated summary of your TDS deductions, you can download the TDS Summary Report fro

Knowledge Base Article

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Tax Deducted at Source (TDS)

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I forgot my DigiLocker PIN. What should I do?

You can reset your DigiLocker PIN through DigiLocker. Once your PIN has been reset, return to the DigiLocker verification flow and try again. Note: CoinDCX cannot reset your DigiLocker PIN. For security reasons, Only you can update the PIN for your digilocker account.

Knowledge Base Article

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DigiLocker – Aadhaar & PIN Verification

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What is the Zero Brokerage benefit up to the $1 Million volume limit?

Instead of charging zero fees upfront, standard options trading fees will be charged at the time of each trade. Eligible users (those with cumulative Options Notional Volume below $1 million) will then receive a full refund of those trading fees credited daily to their Options Wallet.

Knowledge Base Article

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Refund Based Trading Fees in Options Trading

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How is funding calculated for my active position?

Funding is calculated every one hour and is based on: Your current position size at the funding time The Mark Price during the funding interval The applicable Funding Rate (%) Funding Formula: Position Quantity × Mark Price × Funding Rate (%) If you hold a position during the funding time, this amou

Knowledge Base Article

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Global Futures

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What is the funding interval for all markets?

In Global Futures, the funding interval is one hour for all markets. This is different from Crypto Futures, where funding intervals are typically 4 hours or 8 hours. The shorter interval helps keep Global Futures prices closely aligned with the actual market price.

Knowledge Base Article

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Global Futures

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24