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Why am I unable to upload my documents?

If you're having trouble uploading your documents, here are some easy tips to help you out: ​ 1. Size and Format Check: Make sure your file isn't larger than 4 MB. Double-check that your document is in one of these formats: png, jpeg, jpg, or pdf. 2. Choose the Right Platform: If you're using a mobi

Knowledge Base Article

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Verification

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Can I undo or redo things I’ve done on the chart?

Yes, you can undo or redo actions like drawings, indicators, or setting changes from the undo button on the top toolbar. This helps you experiment without worrying about mistakes.

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Charts & Indicators

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Can I edit an active TP/SL order?

You don’t need to cancel the existing TP/SL to edit it. You can directly update the Trigger Price or ROE% from the TP/SL screen. If the new values are valid, your TP/SL will be updated automatically.

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TP/SL (Take Profit & Stop Loss) Updates

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How can I check the deposited amount in my CoinDCX Wallet?

To view your deposited amount and transaction history, follow these steps: Log in to the CoinDCX app. Tap on the profile icon located at the top-left corner of the screen. Click on the Funds and check the ‘Available to Invest’ to view your current balance and past transactions. ​ This section provid

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INR Deposits

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Is my information secure during the Re-KYC process?

During the Re-KYC process, we have implemented rigorous measures to ensure the utmost security and confidentiality of your information. To maintain the privacy of customer data, we employ encryption protocols for secure data transmission, strictly adhere to data protection laws, and implement robust

Knowledge Base Article

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Re-KYC Verification

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Are there any fees on SIP?

No, there are no additional or hidden fees.

Knowledge Base Article

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Systematic Investment Plan (SIP)

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How much fees do you charge for Quick Bank Transfer?

We charge absolutely 0% fees for funds transferred through the Quick Bank Transfer method.

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Quick Bank Transfer

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How is Interest Calculated on Margin Orders?

CoinDCX automatically gives you the additional margin and charges interest @0.05% per day (~0.002% per hour). Additional margin is the amount a trader has borrowed from the exchange to fulfill a particular order. When the position is open for more than 1 Hour, the interest expense is calculated for

Knowledge Base Article

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Margin Trading

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What if I do not trade in BTC? Will that volume not be counted?

Definitely it will get added to your cumulative volume. We want all our Bitcoin and altcoin traders to benefit from the new fee tiering structure. All the BTC volume will be determined by the price at which that order got fulfilled. This volume will then be added to your 45-day cumulative trading vo

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Trading & Fees

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Will my future crypto deposits be processed?

No, future crypto deposits will not be processed. Please ensure you do not initiate any new deposits, as they will not be credited to your account.

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Crypto Deposit/Withdrawal Access Restriction

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What is the minimum tenure?

To start earning passive returns, you need to hold your investment for a minimum duration of 7 days

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Simple Earn

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Is the passive return guaranteed?

When you initiate a transaction, the rate displayed for the selected token at that moment represents the guaranteed passive return. This rate is determined based on: The agreed-upon duration of the investment. The minimum or agreed tenure. The disclosed risks associated with Crypto Assets. Please en

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Simple Earn

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How do I buy a token in Web 3?

You can buy a token with these simple steps: Head over to the Trade section in Web 3 Search for the token you wish to buy and click on it View all the details pertaining to the token and then click on “Buy” button at the bottom Once you land on the order page, select the token you wish to pay in ord

Knowledge Base Article

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Trade

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How will I know if the balance is credited?

You can always check your wallet balance or the "others" tab of your trade report to see a credit entry of the transaction. Moreover, we will also share customized details of the conversion via email.

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Delisting

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How to transfer funds from your Union Bank to our Union Bank Account using Quick Bank Transfer (NEFT/RTGS)?

1. Select Quick Bank Transfer (RTGS/NEFT only) Log into your CoinDCX account, click on ‘Add Funds’ and enter the amount you want to transfer into your CoinDCX wallet. Click on ‘Select Payment Method’ and choose the ‘Quick Bank Transfer’ option. ​ ​ ​ 2. Add Beneficiary Details You will be provided w

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Quick Bank Transfer

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Can I change or remove a nomination?

Absolutely! You have the flexibility to modify or update your nominee details as many times as needed. Additionally, you can also cancel or delete the current nominee and add a new one whenever you wish. Here's a simple guide on how to make changes to your nominee details on CoinDCX: ​ 1. Log in to

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Nomination

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What is margin trading (Margin)?

Margin by CoinDCX is the world’s most versatile margin trading platform. With Margin, you can trade cryptos with leverage and maximize your potential. We provide the funding for you to trade against other assets, at a leverage ratio of up to 5:1. The use of margin means you are only required to hold

Knowledge Base Article

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Margin Trading

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Can I sell a token on one chain in exchange for a token on another chain?

No, it is not possible to directly exchange a token from one chain for a token on another chain. Tokens can only be exchanged within the same chain. We suggest exchanging a token for the native token of that chain, which can then be used for future trades.

Knowledge Base Article

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Trade

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What is a nomination and who is a nominee?

Nomination is like choosing a guardian for your digital assets. It's the process of selecting someone who would receive all your virtual treasures stored in your account if something unexpected happens to you. A nominee is the person you personally pick to inherit your digital assets if, for any unf

Knowledge Base Article

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Nomination

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What is the difference between Margin and Futures trading?

Futures trading is always superior to Margin trading because it provides: More Leverage: Future contracts allow much higher leverage than the maximum leverage allowed in Margin trading. On CoinDCX, crypto Futures can be leveraged to as high as 15x whereas margin trading is capped to 5x. More Liquidi

Knowledge Base Article

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Futures Trading

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24