Skip to main content
Help & Support
Help & Support
  • Chat Now

  • Help & Support
  • Search

Can't find what you're looking for?

Ask a question

  • Help & Support
  • Search
Select Quick Filter

Search Results (852)

Relevance
Selected Relevance
C
API Trading On CoinDCX

To get started with API trading on CoinDCX you can follow these simple steps :Also you can watch a complete explanatory video https://www.youtube.com/watch?v=DrUYw2He8Ms 1. Login to your account and go to your profile page. 2. Click on "Access API Dashboard" 3. Click on "Create New One" to create a

Knowledge Base Article

 • 

Trading Related Queries

C
How to check funding charges on CoinDCX Pro?

To review funding charges on the PRO app, kindly follow these steps: ​ Navigate to the "Futures Positions" section. Proceed to the "History" tab. Locate the filter option (represented by three lines) situated on the right-hand side. ​ 4. Opt for the "Funding" category and apply the filter.

Knowledge Base Article

 • 

Futures Trading

C
Can I trade 24x7 with the CoinDCX Futures API?

Yes, with the CoinDCX Futures API, you can enjoy the freedom of 24x7 trading. This ensures that your trading activities are not confined by time zones, allowing you to trade anytime, anywhere, and stay ahead of the market at your convenience.

Knowledge Base Article

 • 

Trading Related Queries

C
Why do I need a recovery file?

The recovery file is crucial for maintaining access to your Web3 account if you change or lose access to your email. Without this file, you risk losing access to your Web3 assets permanently. Always back up the file in a secure location.

Knowledge Base Article

 • 

WEB 3 Recovery

C
What is a stop loss?

Stop loss is a price level on your investment that basically determines how much loss you are willing to take on the crypto you have bought.

Knowledge Base Article

 • 

Futures Trading

C
Why a different wallet is created for both Okto and web3?

The Okto wallet is a completely separate self-custody crypto wallet. The Web3 option on CoinDCX is an additional feature for CoinDCX users to trade directly on the blockchain and get access to the world of web3 (including trading on 50,000+ tokens and a lot more coming in the future). The CoinDCX We

Knowledge Base Article

 • 

Getting Started

C
What happens if my deposit doesn’t reflect in my CoinDCX account?

Make sure you have deposited to the right wallet address. First, check the transaction status on the blockchain explorer using the transaction hash (TXID). Ensure the network type matches (e.g., ERC20, BEP20). If the issue persists, contact CoinDCX Support with the TXID and other transaction details

Knowledge Base Article

 • 

Custody FAQs

C
Can I access my sub-account through the mobile app?

Currently, sub-accounts can only be accessed through the web. We are actively working on adding this feature to our mobile application and will keep you updated once it becomes available.

Knowledge Base Article

 • 

Create an Account

C
What is the minimum tenure for which my virtual digital asset(s) have to be deployed under Earn in order to generate returns?

At the moment, the shortest period you can hold onto your virtual digital assets or tokens is 7 days. Please note that this duration may differ for various assets, and if there are any adjustments to the minimum holding period, we will make sure to keep you informed about it regularly.

Knowledge Base Article

 • 

Simple Earn

C
Is 1% TDS applicable for EARN?

TDS will not be applicable for EARN. If you sell your crypto assets, only then you’ll be levied the 1% TDS.

Knowledge Base Article

 • 

TDS for CoinDCX App Users

C
What is Reference/Transaction ID?

IMPS Your bank transfer payment MUST always have the correct numeric Payment Reference - from your Order. The Payment Reference is a message to the payee (beneficiary) about your payment. Do not insert any comments or words with your reference. Our system only needs the numeric reference to recogniz

Knowledge Base Article

 • 

DCX Insta

C
What is the difference between Margin and Futures trading?

Futures trading is always superior to Margin trading because it provides: More Leverage: Future contracts allow much higher leverage than the maximum leverage allowed in Margin trading. On CoinDCX, crypto Futures can be leveraged to as high as 15x whereas margin trading is capped to 5x. More Liquidi

Knowledge Base Article

 • 

Futures Trading

C
Will my funds still remain locked after the product is closed?

No. As part of the Advanced Earn sunset, existing balances have been unlocked so users can access their funds directly in their wallet.

Knowledge Base Article

 • 

Latest Updates on Advanced Earn

C
Which chains are supported in CoinDCX Web 3?

We support following chains in CoinDCX Web 3: Base Solana Polygon Arbitrum BSC Optimism We are constantly working on offering more chain options to our users.

Knowledge Base Article

 • 

Trade

C
I transferred funds to my Futures Wallet. Still, the available USDT wallet balance to trade is showing as 0. Why?

If your available USDT balance shows as 0 after transferring funds to your Futures Wallet, it may be due to unrealised losses of Cross Positions that impact the "Available to Trade'' amount.

Knowledge Base Article

 • 

Cross Margin

C
Can appeal be filed against the order of Director, FIU-IND imposing fine?

Any reporting entity aggrieved by any order of the Director made under sub-section (2) of section 13, may prefer an appeal to the Appellate Tribunal.

Knowledge Base Article

 • 

PMLA Rules from a Reporting Entity POV

C
What features are not available in INRM Futures?

Currently, INR-M Futures do not support Cross Margin and IF you wish to edit your existing open order you will have to cancel the existing order and place a new order.

Knowledge Base Article

 • 

INR Margin Futures

C
Is SIP a risky investment?

None of us are strangers to the fact that cryptos are high-risk assets. However, as compared to any other mode of investment, Systematic Investment Plan (SIP) is less risky as you will invest periodically, the amount of investment is of your choice and the period of investment is also as per your pr

Knowledge Base Article

 • 

Systematic Investment Plan (SIP)

C
How can I delete or block the devices I have once used to login to my CoinDCX Account?

Login to your CoinDCX account at https://coindcx.com/login. Click on the top right profile icon on the screen and click on ‘Profile’ >> Security.Under ‘Authentication’, you will get the option of ‘Verified Devices’’. Click on ‘Manage’Under ‘Signed Out’, you will be able to see all the devices you ha

Knowledge Base Article

 • 

Account Related

C
What is a Money Laundering offence?

a person shall be guilty of offence of money laundering if such person is found to have directly or indirectly attempted to indulge or knowingly assisted or knowingly is a party or is actually involved in one or more of the following processes or activities connected with proceeds of crime, namely:

Knowledge Base Article

 • 

PMLA Rules from a Reporting Entity POV

  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
logo

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

linked-in instagram facebook twitter

© All rights reserved by Primestack Pte. Ltd.

users-badge assets-badge volume-badge funding-badge aml-badge

Products

  • Insta
  • Earn
  • Spot Trade
  • Margin Trade
  • Futures
  • API Broker
  • API Docs
  • API Help Section
  • Markets
  • Liquidity Services
  • Coin Listing

Company

  • About Us
  • Blog
  • Policies
  • Fee Structure
  • Careers
  • Terms & Conditions
  • Privacy Policy
  • Newsroom
  • Ventures
  • Risk Disclosure

Support

  • Guides
    • Intro to Futures Trading
    • Intro to Margin Trading
  • Contact Us
    • For grievance redressal, Click here to know more
    • Press: [email protected]
    • Regulatory Issues/Enforcement Authorities: [email protected]

DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24