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Why did my selfie verification fail?

Your selfie may fail if: The image is blurry or out of focus.The lighting is too dark or too bright.Your face is partially covered.Multiple faces are detected in the frame.The selfie doesn't match your identity document.Camera or location permission has been denied.Your internet connection is unstab

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Selfie Verification & Location Access

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How do I complete the selfie verification successfully?

Selfie verification helps confirm that you're the rightful owner of the account and is a mandatory step during KYC or Re-KYC. To complete the verification successfully: Before you begin: Ensure you're in a well-lit environment with your face clearly visible.Remove sunglasses, masks, helmets, or anyt

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Selfie Verification & Location Access

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Why do I keep getting the location permission pop-up?

The permission request will continue to appear until location access is granted, as Location access is required during selfie verification to help securely verify your identity and protect your account.

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Selfie Verification & Location Access

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Is location access mandatory?

Yes. Location access is required during selfie verification to help securely verify your identity and protect your account.

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Selfie Verification & Location Access

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I denied the location permission. What should I do?

No worries! Simply enable location access for the CoinDCX app or website from your device or browser settings and retry the selfie verification.

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Selfie Verification & Location Access

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Why is video verification required for crypto transactions?

If you’re using a self-custody wallet, we may request a short video verification to confirm that the wallet belongs to you. This prevents misuse and strengthens the security of your withdrawals.

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Travel Rule & Compliance

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Is there any fee associated with the Re-KYC?

The Re-KYC process does not involve any fees; it is completely free of charge.

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Re-KYC Verification

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What is the process for Enterprise Registration on CoinDCX?

CoinDCX welcomes all Companies or Enterprises interested in opening an account! You can easily initiate the account opening process by clicking on this link . We're excited to have you on board! ​

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Enterprise Onboarding

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What details are required for deposit verification?

The required details depend on the type of transfer: ​ For Self Transfer: Go to Funds → Coins and click on the pending deposit transaction. Select “Self” Choose the purpose of transfer. Select the Sender’s Wallet Details Acknowledge the Declaration. Submit the Details. ​ For Another Person: Go to Fu

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Getting Started with Crypto Deposits

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Can't Log In? Forgot PIN

If you've forgotten your Login PIN, you can easily set a new one by following the steps below. Follow these steps: Open the CoinDCX App.On the "Unlock Using Your PIN" screen, tap Forgot PIN in the top-right corner.On the confirmation screen, tap Continue.Enter the OTP received via SMS or email.Enter

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Login: Accessing Your CoinDCX Account

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How do I log in to my CoinDCX account?

You can log in to your CoinDCX account using the mobile app or the website. On the CoinDCX App ​ Open the CoinDCX App.Tap Log In.Enter your registered email address.Enter your password.Complete the OTP or Two-Factor Authentication (2FA) verification, if prompted.If you've enabled a Login PIN, enter

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Login: Accessing Your CoinDCX Account

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My account is blocked. How do I retrieve it?

If you discover that your account is blocked, kindly reach out to our support team through chat for assistance. Our support team will be happy to help!

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Login: Accessing Your CoinDCX Account

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Why am I being asked to confirm remitter or beneficiary details?

These details help verify that both the sender and receiver involved in a crypto transfer are legitimate and compliant. This protects your funds, reduces fraud risk, and ensures the platform remains secure.

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Travel Rule & Compliance

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Can I file my Income Tax Return (ITR) using only my Trade Report?

The Trade Report provides details of your trading activity, but it is not a substitute for a tax report. For easier tax computation, you can generate a Tax Report through KoinX and consult your Chartered Accountant (CA) before filing your ITR.

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Tax in Crypto

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Can I offset losses from Spot crypto trading?

No. As per the current tax regulations, losses arising from the transfer of Virtual Digital Assets (VDAs) cannot be set off against any other income or carried forward to future financial years.

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Tax in Crypto

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Is the 30% tax also applicable to Futures and Options trading?

No. The 30% tax applicable to Virtual Digital Assets (VDAs) generally applies to eligible Spot crypto transactions. Profits or losses from Crypto Futures, Options, and other derivative products are generally taxed according to the applicable income tax provisions and your income tax slab, based on y

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Tax in Crypto

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What tax do I need to pay on crypto trading?

Under the current Indian tax regulations, profits earned from the transfer of Virtual Digital Assets (VDAs), including Spot crypto trading, are generally taxed at a flat rate of 30%, along with any applicable surcharge and cess. Please note that this tax is calculated on your taxable gains, not on t

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Tax in Crypto

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Can a crypto transaction be reversed if I send funds to a scammer?

No. Once a crypto transaction is confirmed on the blockchain, it cannot be reversed by you or by CoinDCX. ​ Unlike traditional banking transactions, blockchain transactions are irreversible and cannot be cancelled or reversed after confirmation. ​ To help protect yourself: Always verify the recipien

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Reporting Fraud & What Happens Next

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How can a Sub-Account access their Profile?

Log in to the CoinDCX website: https://account.coindcx.com/login​ Click the Profile icon in the top-right corner.Select Profile under the Account section.​ Note: 2FA is mandatory to access Profile. ​ If 2FA is not enabled, the user will see: “You must enable two-factor authentication to perform this

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Sub-Account Profile & Security

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Why am I being asked to add my income and occupation details?

As per updated regulatory guidelines, providing your income and occupation details is now mandatory to complete your KYC and continue trading. This helps ensure your account remains compliant.

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Income & Occupation Details

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24