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Why does my chart open in a different pair when I load a layout?

Layouts remember the pair and timeframe that were selected while saving. So when you load a layout, it automatically opens that specific pair along with the saved setup.

Knowledge Base Article

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Layout

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Can I use the same layout for different pairs?

Yes, you can use the same layout across different pairs. A single layout can store your chart setup, including indicators, drawings, and settings, for multiple pairs. However, drawings created on one pair will remain associated with that specific pair and will not be displayed on other pairs within

Knowledge Base Article

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Layout

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Can I withdraw a delisted token to an exchange wallet?

No. External Wallet Transfer is supported only to your own private wallet. Withdrawals to exchange wallets are not permitted under this feature. This restriction is in place to help prevent accidental transfers to exchanges that may no longer support deposits for the delisted token. By allowing with

Knowledge Base Article

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External Wallet Transfer

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Is there any limit on saving layouts?

Yes, there is a limit to the number of layouts that can be saved on the platform. Once the maximum limit is reached, you may need to delete an existing layout before creating a new one. We recommend reviewing and removing layouts that are no longer required to help you manage your saved layouts effi

Knowledge Base Article

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Layout

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Why did my VIP Level change even though I didn’t trade recently?

VIP Levels are calculated on a rolling 30-day basis. If older trades move out of the 30-day window, your total volume may change, which can impact your VIP Level.

Knowledge Base Article

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VIP Levels

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How does a Layout work?

A layout works like a saved snapshot of your chart. It stores your drawings, indicators, and timeframe so that when you load it again, your chart appears exactly the same as when you saved it.

Knowledge Base Article

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Layout

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Why does my chart open in a different market or timeframe after login or refresh?

The platform automatically loads your last saved layout. Since layouts remember the pair and timeframe, your chart opens with those saved settings after login or refresh.

Knowledge Base Article

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Layout

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What is Blockchain Rent Fee?

Blockchain Rent is an amount required by the blockchain network to create and maintain a token account. This is not a transaction fee and is not deducted from your wallet balance. Instead, the amount is temporarily locked and cannot be used for trading or transfers. The locked rent is automatically

Knowledge Base Article

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Quick Trade

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Will I be able to see the charges breakdown before placing a Quick Trade order?

Yes. The complete fee and charges breakdown will be displayed on the order page before you confirm and place your Quick Trade order.

Knowledge Base Article

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Quick Trade

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How do fraudsters typically impersonate CoinDCX?

Fraudsters may attempt to impersonate CoinDCX by creating fake: WebsitesMobile applicationsSocial media profilesWhatsApp or Telegram groupsEmail addresses, mobile numbers, or documents relating to CoinDCX or its directors/employees They may also pretend to be CoinDCX employees or customer support re

Knowledge Base Article

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Beware of CoinDCX Impersonators

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Will I be charged gas fees if my transaction fails?

Yes. Gas fees are charged by the blockchain for processing your transaction, regardless of whether it succeeds or fails. This is because blockchain validators perform work to process the transaction even if it isn't completed successfully. To reduce the chances of a failed transaction, ensure you ha

Knowledge Base Article

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Crypto to Crypto Swap

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What margin modes are available for trading?

Currently, Isolated Margin is the only margin mode available for Global Futures.In Isolated Margin: The margin allocated to a position is limited to that specific trade Losses are restricted to the margin used for that position only Cross Margin is not supported at this time.

Knowledge Base Article

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Global Futures

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Why is the Instant Trade option disabled?

The Instant Trade button may be disabled if one or more contracts in your basket have no available liquidity. Once liquidity becomes available or you modify the affected contracts, you can proceed with placing the basket order.

Knowledge Base Article

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Basket Order

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What does the “Close All” option do in Positions and Orders?

The Close All option acts as a risk-management and emergency control. In the Orders tab: Cancels all open futures orders at once Useful when market conditions change rapidly This option is visible when you have more than one open order In the Positions tab: Closes all active futures positions Cancel

Knowledge Base Article

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Global Futures

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Why did my selfie verification fail?

Your selfie may fail if: The image is blurry or out of focus.The lighting is too dark or too bright.Your face is partially covered.Multiple faces are detected in the frame.The selfie doesn't match your identity document.Camera or location permission has been denied.Your internet connection is unstab

Knowledge Base Article

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Selfie Verification & Location Access

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Are Options and Global Futures included?

No, Options and Global Futures trading volume is not included in the VIP Level calculation. Currently, only Spot and standard Futures trading (INR & USDT) are considered.

Knowledge Base Article

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VIP Levels

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Which timeframes are available to view Past Futures Trading P&L?

You can view your Past Futures Trading P&L for the following timeframes: Last 7 Days Last 30 Days Current Financial Year All Time

Knowledge Base Article

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Past PNL Enhancement

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Is there any fee payable for nomination?

No, there are no fees payable on nomination request.

Knowledge Base Article

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Nomination

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What should my Login PIN be?

Your Login PIN must: Be 6 digits long.Make it strongNot be shared with anyone. For better security, avoid using easily guessable PINs such as your birth year, mobile number, or repeated digits like 111111.

Knowledge Base Article

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Login PIN

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What is PMLA?

PMLA stands for Prevention of Money Laundering Act. It is a law enacted in India in 2002 to prevent and combat money laundering and other related offences. It is in force since 1st July 2005. ​

Knowledge Base Article

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PMLA Rules from a User POV

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24