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Can I edit an existing Indicator Template?

No, existing templates cannot be edited. If you need to make any changes, you will need to either: Create a new template with an updated version, or Delete the existing template and save a new version

Knowledge Base Article

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Indicator Template

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Why is the conversion price revised in Options Trading?

The USDT–INR conversion rate is periodically revised based on broader macro factors, including changes in the USD–INR valuation, operational costs, and market liquidity conditions. The conversion rate is intentionally priced with a small buffer relative to the live USD–INR rate to reduce the need fo

Knowledge Base Article

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USDT<>INR Conversion Rate

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Will I be able to see charts for all option contracts?

No. Contract charts will be available only for active contracts of BTC, ETH,SOL and Tether Gold (XAUT). Once a contract expires, its chart will no longer be available in the app & Website

Knowledge Base Article

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Options - Contract Chart

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How can I add or remove funds to my Futures wallet?

Go to Futures Wallet Click on Add/Remove Select the Asset (INR/USDT) Enter the amount Click on Transfer from/to Futures Wallet ​ Funds are added or withdrawn instantly, and no charges are applied.

Knowledge Base Article

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Futures Wallet & Futures History

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What is the difference between Normal Swap and Quick Trade?

Quick Trade: Faster execution on the blockchain Lower chances of slippage Supports trading only with the native token of the network ​ Normal Swap: Allows trading with multiple tokens or INR Execution may take slightly longer compared to Quick Trade

Knowledge Base Article

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Quick Trade

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How do I change my Login PIN?

You can change your Login PIN anytime from the app. Follow these steps: Open the CoinDCX app.Go to Security Settings.Select Change Login PIN.Enter your current PIN.Enter a new 6-digit PIN.Confirm the new PIN. Your new Login PIN will be updated immediately. ​ Good to know: The new PIN cannot be the s

Knowledge Base Article

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Login PIN

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Can I lose more than my invested amount in Global Futures?

No. Global Futures are traded in Isolated Margin mode, which means only the margin you invest in a position is at risk. If your position is liquidated, the maximum loss is limited to the margin amount allocated to that position. You cannot lose more than the margin you have invested in that trade. T

Knowledge Base Article

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Wallet & Fund Transfer

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Why are INR withdrawals temporarily unavailable after enabling or disabling 2FA?

For your account's security, INR withdrawals are temporarily unavailable for 24 hours after enabling or disabling Two-Factor Authentication. This cooling-off period helps protect your account from unauthorized changes and fraudulent withdrawals.

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OTP & Two-Factor Authentication (2FA)

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How will I know when my refund has been credited?

You will receive both a push notification and an email when your daily refund is successfully credited to your Options Wallet.

Knowledge Base Article

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Refund Based Trading Fees in Options Trading

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What are the actions for not complying with the obligations under PMLA?

If the Director, in the course of any inquiry, finds that a reporting entity or its designated director on the Board or any of its employees has failed to comply with the obligations under Chapter IV of the Prevention of Money Laundering Act, 2002 , then, without prejudice to any other action that m

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PMLA Rules from a Reporting Entity POV

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What is an Intermediary?

Intermediary means, (i) a stock-broker, share transfer agent, banker to an issue, trustee to a trust deed, registrar to an issue, merchant banker, underwriter, portfolio manager, investment adviser or any other intermediary associated with securities market and registered under section 12 of the Sec

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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How do I set up a Login PIN?

You can create a Login PIN after logging in to the CoinDCX app. Follow these steps: Log in to the CoinDCX app.Follow the on-screen prompts to create a Login PIN.Enter a 6-digit PIN of your choice.Re-enter the PIN to confirm. Your Login PIN will be ready to use for future logins.

Knowledge Base Article

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Login PIN

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What is this Wallet Settlement entry in Transaction History?

Whenever the USDTINR conversion rate is revised, a settlement transaction is created in the transaction history to adjust your wallet balance. This entry is called “Wallet Settlement” and can be either a credit or debit, depending on whether the conversion rate has increased or decreased.

Knowledge Base Article

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USDT<>INR Conversion Rate

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Does this change impact new positions?

Yes. Any new INR-Margin Futures orders placed after the conversion rate change will be calculated at the revised rate. This ensures all new trades reflect the latest INR valuation against USDT.

Knowledge Base Article

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USDT<>INR Conversion Price Revised

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Can I edit a Drawing Template?

Currently, existing Drawing Templates cannot be edited. If you want to make changes, you can create a new template with updated settings and delete the old one if required.

Knowledge Base Article

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Drawing Template

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What are the Scam Tokens?

Scam tokens are fraudulent or malicious cryptocurrencies created to deceive users or exploit vulnerabilities in the Web3 ecosystem. One of the key advantages of Web3 is that anyone can create and launch a token without approval from a centralized authority. While this promotes innovation, it also al

Knowledge Base Article

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Web3 Safety & Security

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Who can nominate?

We'd like to inform you that the nomination process is exclusively available for individuals holding the beneficiary account. In simpler terms, only you, as the account holder, have the privilege to make nominations.

Knowledge Base Article

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Nomination

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Where can I find my saved templates?

You can access all your saved templates from the Indicator Template section available on the chart toolbar.

Knowledge Base Article

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Indicator Template

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Will CoinDCX place orders automatically on my behalf?

No. CoinDCX will never place an order without your instruction. An order is initiated only when you click Buy/Long or Sell/Short on the Order Form. If Auto Transfer & Place Order is enabled and your Product Wallet has insufficient funds, the required amount will first be transferred from your INR Sp

Knowledge Base Article

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Unified Wallet

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When will my Advanced Earn balance be unlocked?

The balances held in Advanced Earn have been unlocked as part of the product sunset process. The funds are now reflected in your wallet and can be used normally. If you are unable to see the balance, please reach out to us, and we will assist you.

Knowledge Base Article

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Latest Updates on Advanced Earn

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24