Skip to main content
Help & Support

Can't find what you're looking for?

Ask a question

Search Results (830)

Relevance
Selected Relevance
C
I received an email with the subject "xxxx yet to be confirmed xxxx." What does it mean?

This email is part of our communication to inform you about your VDA restriction. It indicates that we have identified a wallet interaction that may not comply with our policies, and your access has been disabled as a precaution.

Knowledge Base Article

 • 

Crypto Deposit/Withdrawal Access Restriction

HS
Why is my balance locked under Earn?

Please note that the balance for the specific coin you've chosen will be temporarily locked until the expiration date. Once the request expires, the balance will be automatically unlocked. If you wish to unlock the balance before the expiry date, kindly follow these easy steps: Go to the "Earn" sect

Knowledge Base Article

 • 

Simple Earn

HS
What is Locked Margin?

Locked Margin is the amount that you will lock in the exchange to start trading Futures. When you suffer a loss on a Futures position, CoinDCX requires you to allocate more funds to return the margin to the original locked-in margin level. This amount required to return the balance to the original l

Knowledge Base Article

 • 

Futures Trading

C
What is the Crypto Investor Protection Fund (CIPF)?

The CIPF is a dedicated safety reserve to protect users in case of unforeseen incidents. Similar to the investor protection funds in equity markets, it exists to provide a safety net for customers.

Knowledge Base Article

 • 

Trust & Transparency Centre

C
What if I use a work email to link my Web3 account?

It’s recommended to use a personal email to avoid potential access issues. However, If you select a work email while linking your Web3 account, we will let you link your work email to your web3 account with a pop-up advising you to select a personal email ID

Knowledge Base Article

 • 

WEB 3 Recovery

HS
What happens if the amount transferred is different from the amount I have selected in the CoinDCX app for fund transfer?

In such a case, we will credit the exact amount that we have received from your bank account.

Knowledge Base Article

 • 

Quick Bank Transfer

HS
When do I need to pay for the SIP?

Systematic Investment Plan (SIP) amount is auto-debited from your CoinDCX wallet on a weekly basis. Ensure to keep adequate funds available in your wallet for timely investment.

Knowledge Base Article

 • 

Systematic Investment Plan (SIP)

C
Which chains are supported in CoinDCX Web 3?

We support following chains in CoinDCX Web 3: Base Solana Polygon Arbitrum BSC Optimism We are constantly working on offering more chain options to our users.

Knowledge Base Article

 • 

Trade

HS
Is KYC mandatory starting July 01, 2022?

Starting from July 1, 2022, completing your KYC (Know Your Customer) process is essential for all CoinDCX users to engage in transactions such as buying or selling. We strongly advise completing your KYC promptly to avoid any potential delays in your transactions.

Knowledge Base Article

 • 

TDS for CoinDCX App Users

HS
Is 1% TDS applicable for EARN?

TDS will not be applicable for EARN. If you sell your crypto assets, only then you’ll be levied the 1% TDS.

Knowledge Base Article

 • 

TDS for CoinDCX App Users

C
Is there any fee associated with the Re-KYC?

The Re-KYC process does not involve any fees; it is completely free of charge.

Knowledge Base Article

 • 

Re-KYC Verification

HS
How can I update a Deposit request created with an Incorrect Amount

If you want to update or edit your deposit details, like transaction amount, transaction ID / UTR / reference number, you can follow these steps on CoinDCX App. Login to your CoinDCX app and click on the profile icon. Go to ‘Available to Invest’. Visit ‘Transactions’ and select the transaction you w

Knowledge Base Article

 • 

INR Deposits

HS
What is the 1% TDS?

Starting from July 01, 2022, revised Income Tax regulations are in effect concerning the sale of crypto assets and NFTs. Here's what you need to know: TDS Applicability: A Tax Deducted at Source (TDS) of 1% will be applicable on all sell transactions of crypto assets and NFTs. Impact on Sellers: If

Knowledge Base Article

 • 

TDS for CoinDCX App Users

HS
Will the 1% TDS be applied to the amount after I transfer the money from CoinDCX to my bank account or will it be applied to every trade that I do?

When you sell any crypto asset, TDS will be applied to that transaction. To check the TDS deductions before selling, simply click on the (i) button available on the SELL ORDER screen. Furthermore, you can easily view the TDS deductions for each transaction by visiting the "Order Details" page. You w

Knowledge Base Article

 • 

TDS for CoinDCX App Users

C
I transferred funds to my Futures Wallet. Still, the available USDT wallet balance to trade is showing as 0. Why?

If your available USDT balance shows as 0 after transferring funds to your Futures Wallet, it may be due to unrealised losses of Cross Positions that impact the "Available to Trade'' amount.

Knowledge Base Article

 • 

Cross Margin

HS
Who can be a nominee?

Feel free to choose anyone you trust as your nominee! Just keep in mind that nominees can't be organizations, trusts, companies, partnership firms, the head of a Hindu Undivided Family, or someone holding power of attorney. Also, your nominee doesn't necessarily need to have a CoinDCX account. Anyon

Knowledge Base Article

 • 

Nomination

C
What happens if I cancel or execute an order after the conversion rate changes?

If you place an order at a conversion rate of 100 and later cancel it when the rate has dropped to 90, you’ll still receive your INR back at the original rate of 100. If your order gets executed, your profit will be calculated using the current conversion rate at that time, and you can view the deta

Knowledge Base Article

 • 

INR Margin Futures

HS
Can I adjust my margin or leverage once I have taken a Futures position?

To make changes to the margin and leverage, simply click on the 'Adjust Leverage' button. The leverage can be adjusted by either adding or removing margin, within the maximum or minimum limits set by CoinDCX. ​ If you want to increase the leverage, you need to remove margin. On the other hand, if yo

Knowledge Base Article

 • 

Futures Trading

C
How can I create a CoinDCX Web 3 account if I don't have a Google account?

CoinDCX Web 3 account creation currently requires a Google account. If you don't have one, you can easily sign up for a Google account to proceed with creating your CoinDCX Web 3 account.

Knowledge Base Article

 • 

Getting Started

HS
What is a fill or kill order?

A fill or kill (FOK) order is an order that is directed to be executed immediately and fully at the market or a specified price or cancelled if not filled. This option can easily be toggled on the CoinDCX web or mobile app interface on the order window. This option is used when the user wants to ent

Knowledge Base Article

 • 

Futures Trading

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

© All rights reserved by Primestack Pte. Ltd.

users-badge assets-badge volume-badge funding-badge aml-badge

DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24