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What are the bank details for transferring funds?

The bank details for each user will be unique, which you will be shown at the time you initiate a fund transfer. Please do not share these bank details with anyone else for security concerns.

Knowledge Base Article

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Quick Bank Transfer

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Are there any specific conditions for unlocking rewards?

User has to complete the assigned tasks, once the user completes all the levels associated with the Rewards campaign. Users will be eligible to claim rewards. Please note - each reward comes up with expiry so user had to ensure they complete the tasks/levels + claim rewards before the campaign timer

Knowledge Base Article

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Reward Hub

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How can I check the current conversion rate?

You can check the current conversion rate directly within the app. Go to Options → Click on the three dots → Select “Conversion Rate” to view the latest applicable rate.

Knowledge Base Article

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Crypto Options - USDT<>INR Conversion Rate

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Do I need to create an account on CoinDCX if I am an existing user of CoinDCX Pro?

You do not need to create a new account on CoinDCX if you are an existing user on CoinDCX Pro. You can simply log in to CoinDCX using the same email address that was used to register on CoinDCX Pro. The 2FA code generated for your account will be the same as the one used for CoinDCX Pro. Note: If yo

Knowledge Base Article

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Create an Account

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What happens if I deposit funds to an inactive IDBI Virtual bank account?

If you deposit funds to an inactive IDBI Virtual bank account, the debited amount will be refunded to your linked account within 5-7 business days.

Knowledge Base Article

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Quick Bank Transfer

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Does this change affect other payment options too?

No. All other payment options will continue to operate normally.

Knowledge Base Article

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Quick Bank Transfer

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How can I choose between the margin modes on the order form?

Users can now select their preferred margin mode directly on the order form depending on the individual risk tolerance and trading strategies. However, the users can’t change the margin mode if there are active positions or open orders

Knowledge Base Article

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Cross Margin

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Why am I seeing reduced USDT holdings in the Spot wallet?

Reduced USDT holdings in the Spot wallet could be due to transfers made to the Futures Wallet.

Knowledge Base Article

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Futures Wallet

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What happens if the amount transferred is different from the amount I have selected in the CoinDCX app for fund transfer?

In such a case, we will credit the exact amount that we have received from your bank account.

Knowledge Base Article

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Quick Bank Transfer

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Do I need a digital wallet to trade Futures?

No, you do not need a digital wallet to trade Crypto Futures. Crypto derivatives* trading doesn’t involve the trading of actual cryptos. You must have an account with CoinDCX and you can easily manage all your trades on your personal dashboard on the Futures terminal. *Glossary Derivative: A derivat

Knowledge Base Article

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Futures Trading

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Who can use the Earn platform?

The platform is designed for a wide range of investors, from beginners to advanced traders, including high-net-worth individuals (HNI) and those seeking high-risk, high-return investment opportunities.

Knowledge Base Article

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Advanced Earn

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What are Crypto Options?

Crypto options are financial contracts that give you the right, but not the obligation, to buy or sell a crypto asset at a predetermined price on or before a specific date

Knowledge Base Article

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Crypto Options

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Will any fees be deducted when my funds are unlocked?

No additional charges are applied as part of the product sunset. Your available balance will simply be unlocked and reflected in your wallet.

Knowledge Base Article

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Latest Updates on Advanced Earn

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What documents need to be submitted to the Reporting Entity for Client Due Diligence (client is a trust)?

Where the client is a trust, it shall submit to the reporting entity the certified copies of the following documents or the equivalent e-documents thereof, namely: ​ (i) registration certificate; (ii) trust deed; (iii) Permanent Account Number or Form No.60 of the trust; and (iv) such documents as a

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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What documents need to be submitted to the Reporting Entity for Client Due Diligence,if the client is an unincorporated association or a body of individuals?

Following document need to be verified and maintained when the client is an body of individuals : Where the client is an unincorporated association or a body of individuals, it shall submit to the reporting entity the certified copies of the following documents or the equivalent e-documents thereof,

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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Which documents need to be submitted to the Reporting Entity for Client Due Diligence (client is a partnership firm)?

Where the client is a partnership firm, it shall submit to the reporting entity the certified copies of the following documents or the equivalent e-documents thereof, namely: ​ (i) registration certificate; (ii) partnership deed; (iii) Permanent Account Number of the partnership firm; and (iv) such

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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Will my Advanced Earn investment auto-renew?

No. The auto-renew option will no longer be available as the product is being discontinued. All active balances have been unlocked and will not be automatically reinvested.

Knowledge Base Article

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Latest Updates on Advanced Earn

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What is money laundering?

The goal of a large number of criminal acts is to generate a profit for the individual or group that carries out the act. Money laundering is the processing of these criminal proceeds to disguise their illegal origin. This process is of critical importance, as it enables the criminal to enjoy these

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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How can I apply default settings?

If you want to revert to the original drawing settings, go to the Templates option and select Apply Default Settings. This will reset all your drawing settings back to the system default.

Knowledge Base Article

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Chart Layout & Templates

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How can this conversion rate revised can impact my open orders?

Existing open orders will be executed as expected. If an order gets executed after the revision, the applicable conversion rate at the time of execution will be used.

Knowledge Base Article

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Crypto Options - USDT<>INR Conversion Rate

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24