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Why am I unable to upload my documents?

If you're having trouble uploading your documents, here are some easy tips to help you out: ​ 1. Size and Format Check: Make sure your file isn't larger than 4 MB. Double-check that your document is in one of these formats: png, jpeg, jpg, or pdf. 2. Choose the Right Platform: If you're using a mobi

Knowledge Base Article

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Verification

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Is TDS applicable on “Gross order amount” or “Net order amount”?

According to the CBDT circular dated June 23, 2022 [read here], TDS is applicable on the Net order amount. In simple words, the Net order amount is the transaction value minus the exchange fees. For example, if you want to sell BTC worth ₹1000, an exchange fee of 0.2% is applicable on this amount af

Knowledge Base Article

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TDS for CoinDCX Pro Users

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How will the search experience change?

The search functionality will remain as is, covering tokens, pairs, and market-specific results like futures or spot for different tokens.

Knowledge Base Article

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CoinDCX Unified App

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How do I link my wallet and ensure secure withdrawals?

When linking an external wallet, you may be asked to provide ownership details (for example, wallet type or proof of wallet ownership). This is part of Travel Rule checks to ensure withdrawals are secure and compliant. Depending on the hosting type: ​ Private wallets (self-custody): You may need to

Knowledge Base Article

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Crypto Deposit & Withdrawal (CDW) & Travel Rule

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How can I redeem my virtual digital assets?

You can request to redeem your virtual digital assets anytime, as long as you follow CoinDCX's Terms of Use.However, if you redeem them before the minimum tenure, you won't be eligible for any returns under the Earn feature.

Knowledge Base Article

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Simple Earn

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How do I enable or restore access to crypto deposits and withdrawals (CDW)?

To use deposits and withdrawals, your account must meet KYC and compliance checks. If the Travel Rule details (remitter and beneficiary info) are missing or incorrect, the transaction may be delayed or held until you provide the correct information. Your CDW access itself will not be blocked unless

Knowledge Base Article

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Crypto Deposit & Withdrawal (CDW) & Travel Rule

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How long does it take to process deposits and withdrawals?

Normally, transactions are processed within minutes. However, Travel Rule checks may cause slight delays if additional validation is needed.

Knowledge Base Article

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Crypto Deposit & Withdrawal (CDW) & Travel Rule

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What is changing in the Options Brokerage benefit?

We are introducing a Refund-Based Brokerage for Options Trading. Under this, standard trading fees will be charged at the time of trade execution, and eligible users will receive a daily refund of their trading fees directly into their Options Wallet. This benefit is applicable for users whose cumul

Knowledge Base Article

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Refund Based Trading Fees in Options Trading

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Who can use the Earn platform?

The platform is designed for a wide range of investors, from beginners to advanced traders, including high-net-worth individuals (HNI) and those seeking high-risk, high-return investment opportunities.

Knowledge Base Article

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Advanced Earn

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What kind of returns can I expect with Advanced Earn?

Advanced Earn provides varied returns ranging from low to high, reflecting the higher risk associated with this product. These returns are only indicative and should not be construed as a guarantee

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Advanced Earn

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Which tokens are included in Advanced Earn?

Currently Available: BTC (Bitcoin) ​ Coming Soon: ETH (Ethereum) and USDT (Tether)

Knowledge Base Article

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Advanced Earn

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Why am I being asked to add my income and occupation details?

As per updated regulatory guidelines, providing your income and occupation details is now mandatory to complete your KYC and continue trading. This helps ensure your account remains compliant.

Knowledge Base Article

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Income & Occupation Details

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Where will I see my funds after they are unlocked?

Once the balance is unlocked, it will appear in your CoinDCX wallet under the respective asset. From there, you will be able to manage the funds normally.

Knowledge Base Article

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Latest Updates on Advanced Earn

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Can i regain eligibility after crossing the $1 Million threshold

No. Once your cumulative Options Notional Volume exceeds $1 million, the refund benefit no longer applies to any subsequent trades. The $1 million limit is a lifetime cumulative cap, not a rolling or periodic one.

Knowledge Base Article

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Refund Based Trading Fees in Options Trading

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How safe are my assets?

Hi there! We understand that the safety of your assets is a top priority, and we want to reassure you that at CoinDCX, your funds are in good hands. Here’s how we keep them safe: Trusted custody providers: We work with trusted providers to securely store your assets. Cold wallets: Around 95% of all

Knowledge Base Article

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Simple Earn

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What is a Short Position?

In this position, funds (that the trader doesn’t own) are sold first and then bought at a later time. So when you open a short position, the exchange sells the crypto on your behalf and you owe the quantity of crypto involved in the trade, to the exchange. At a later point, you return this obligatio

Knowledge Base Article

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Margin Trading

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Can I start SIP at any time or when the market is high?

Systematic Investment Plan (SIP)can be started at any point of the time and at any state of the market. SIP helps you to start investing with a purpose without worrying about market highs and lows.

Knowledge Base Article

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Systematic Investment Plan (SIP)

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What is the price of the conversion in base currency, such as USDT or BTC?

The current market price of the base token will be considered on the date of the conversion. For example, the current USDT price will be considered for USDT conversion. ​ The amount that would be credited will be post deducting 1 % TDS.

Knowledge Base Article

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Delisting

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How will the Portfolio section change with the introduction of Futures Wallet?

The Portfolio section will feature separate sections for the Spot wallet and the Futures wallet, providing transparent views of asset allocation and transaction histories for each wallet.

Knowledge Base Article

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Futures Wallet

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How long does it take to enable Crypto Withdrawal after applying?

The EDD process and manual review typically take 3-5 business days. Delays may occur if additional verification is required.

Knowledge Base Article

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Crypto Withdrawal access

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24