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How long does an INR deposit take?

The processing time depends on the payment method used: UPI & IMPS: Typically processed instantly. However, in some cases, it may take up to 30 minutes.NEFT & RTGS: Generally processed within 60 minutes.​ Note: Bank transfers made using NEFT or RTGS between 10:00 PM and 6:00 AM (IST) are generally r

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How do I deposit?

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What are the penalties for violating PMLA?

Violation of PMLA can result in severe penalties, including imprisonment for a term which shall not be less than three years but which may extend to seven years and shall also be liable to fine.

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PMLA Rules from a User POV

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Why was my KYC rejected?

Your KYC may be rejected if the information or documents submitted during verification do not meet the required criteria. ​ Common reasons include: ​ Details don't match: The details entered do not match your official documents, or your PAN, Bank Account, and identity document (Aadhaar or Passport)

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KYC Verification

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Why is a token placed under Maintenance?

A token may be placed under maintenance to help ensure a stable and secure trading environment. CoinDCX continuously monitors market conditions and may temporarily suspend trading for a token as part of its efforts to maintain platform stability and safeguard customer interests.

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Exit Mode/Maintenance

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What is CARF?

To address the risk of tax evasion and ensure transparency in tax reporting of crypto transactions, the Organisation for Economic Co-operation and Development, together with G20 countries, developed the Crypto-Asset Reporting Framework (CARF). It is a “dedicated global tax transparency framework whi

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CARF

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When should I block a device?

You should consider blocking a device if: You no longer use that device.You've sold or given away the device.Your phone or laptop has been lost or stolen.You notice a device that you don't recognize. Blocking unused or unfamiliar devices helps keep your account secure.

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Verified Devices

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Why can't I use my old Login PIN again?

To help keep your account secure, CoinDCX doesn't allow recently used Login PINs to be reused. This reduces the risk of unauthorized access if an old PIN has been compromised.

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Login PIN

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How to Deposit Crypto on CoinDCX App?

Follow these simple steps to deposit crypto into your CoinDCX account: Login to your CoinDCX App. From the Home screen, tap on Deposit Crypto. Alternatively, go to Portfolio → Funds → Coins → Deposit. Select the token you want to deposit. Choose the correct network supported for that token. You’ll n

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Getting Started with Crypto Deposits

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How do I remove my registered bank account?

You can update your bank details easily by following these steps: ​ To remove your existing bank account: Log in to the CoinDCX app.Go to Profile.Select Account Settings.Tap Account Details.Select Remove Bank Account.Confirm your request. Once the bank account is removed, you can add another eligibl

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Verify Bank Account Using Bank Details

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Where can I view my TDS deductions?

You can view TDS deductions in your order details. On the Order Form, you can click on Info or Fee Breakdown. Review the charges applied to the transaction, including TDS (if applicable). If you'd like to view a consolidated summary of your TDS deductions, you can download the TDS Summary Report fro

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Tax Deducted at Source (TDS)

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What name should I use while creating my CoinDCX account?

We recommend using your legal name exactly as it appears on your official documents, such as your PAN, NIC (Aadhaar or Passport), and bank records. This helps ensure a smoother verification process and reduces the chances of issues during KYC or Bank Account Verification (BAV).

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Username Update

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How can a Sub-Account access the API Dashboard?

A Sub-Account can access the API Dashboard from the website. (Log in to the website: https://coindcx.com/, click on the profile icon in the top right corner, Tap Profile, and then API Dashboard) Note: 2FA is mandatory to access the API Dashboard. API keys can be created and managed from the API Dash

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Permissions & Access

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How can I keep my account secure across multiple devices?

Here are a few best practices: Review your Verified Devices regularly.Block devices you no longer use.Enable Two-Factor Authentication (2FA).Never share your login credentials.Keep your app updated to the latest version. These simple steps can help keep your CoinDCX account secure.

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Verified Devices

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What if I don't have Aadhaar or a passport?

A valid Aadhaar or passport is mandatory to complete KYC on CoinDCX. If you don't have either document, we recommend applying for at least one before proceeding with KYC.

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DigiLocker – Aadhaar & PIN Verification

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Why can't I update my email address?

You may be unable to update your email address if: Your account is not KYC verified.The new email address is already registered with another CoinDCX account.Identity verification could not be completed. If you're facing any issues, contact CoinDCX Support by tapping "Chat Now" in the top right corne

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Email ID Update

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Can fine imposed under section 13 be recovered in the event of default?

Yes. Section 69 of the Prevention of Money Laundering Act, 2002, provides that where any fine or penalty imposed on any person is not paid within six months from the day of imposition of fine or penalty, the Director or any other officer-authorised by him in this behalf may proceed to recover the am

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PMLA Rules from a Reporting Entity POV

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How Do Crypto Options Work?

Crypto options let you trade on price changes without needing to own the underlying crypto. You may use call options if you expect prices to rise (right to buy) or put options if you expect them to fall (right to sell).

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Crypto Options

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In what form will I receive my earnings, and when are they paid?

Earnings are credited in the same token that you have placed under Earn. The payout is processed: At the end of the selected earning period, or When you exit the Earn position after meeting the applicable minimum tenure requirements.

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Simple Earn

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What is PIN-less DigiLocker verification?

PIN-less DigiLocker verification allows you to verify your Aadhaar using your mobile number and OTP, without entering your DigiLocker 6-digit PIN. This option is available when the mobile number registered with your CoinDCX account is linked to your DigiLocker account.

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DigiLocker – PIN-less Verification

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What are the tax implications for Futures trading?

Profits or losses from Futures are treated as other income. Taxation will apply As per your individual income tax slab based on applicable tax laws. We recommend consulting a tax professional for personalized advice.

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Fees & Taxes

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24