Can't find what you're looking for?

Ask a question

Search Results (1.3K)

Relevance
Selected Relevance
C
How long does an INR deposit take?

The processing time depends on the payment method used: UPI & IMPS: Typically processed instantly. However, in some cases, it may take up to 30 minutes.NEFT & RTGS: Generally processed within 60 minutes.​ Note: Bank transfers made using NEFT or RTGS between 10:00 PM and 6:00 AM (IST) are generally r

Knowledge Base Article

 • 

How do I deposit?

C
What are the penalties for violating PMLA?

Violation of PMLA can result in severe penalties, including imprisonment for a term which shall not be less than three years but which may extend to seven years and shall also be liable to fine.

Knowledge Base Article

 • 

PMLA Rules from a User POV

C
How do I create a CoinDCX Web3 wallet?

Log in to the CoinDCX App. Switch to Web3 Mode. Tap Activate. Click on Link Google Account Select the Google account you want to link. Tap Activate to confirm. Your CoinDCX Web3 wallet will be created within a few seconds and will be ready to use.

Knowledge Base Article

 • 

Introduction to Web 3

C
What is Re-KYC?

Re-KYC (Re-Know Your Customer) is the process of revalidating your existing KYC details to ensure your account information remains accurate, up to date, and compliant with regulatory requirements.

Knowledge Base Article

 • 

Re-KYC Verification

C
If I change my CoinDCX email address linked to my Web3 Wallet, will I still have access?

Yes, provided you have securely saved your Recovery File.If you change your linked email address without having a Recovery File, or if the Recovery File has been lost or deleted, you may not be able to recover access to your Web3 Wallet. To avoid this, we strongly recommend saving your Recovery File

Knowledge Base Article

 • 

Web3 Wallet & Recovery

C
Can I place advanced trades like Straddles or Butterflies?

Currently, only single-leg orders are supported; multi-leg and strategy orders will be available in future updates.

Knowledge Base Article

 • 

Crypto Options

C
Why is my INR Deposit button disabled?

Your INR Deposit button may be disabled if: Your KYC verification is pending.Your bank account hasn't been added or verified. Complete the pending verification to enable INR deposits.

Knowledge Base Article

 • 

Unable to Deposit INR?

C
What is a Scheduled Offence?

Scheduled offence means, the offences specified under Part A of the Schedule; or the offences specified under Part B of the Schedule if the total value involved in such offences is one crore rupees or more; or the offences specified under Part C of the Schedule.

Knowledge Base Article

 • 

PMLA Rules from a Reporting Entity POV

C
Why should I add a nominee?

Adding a nominee helps facilitate the asset transmission process by identifying the person you've nominated to receive your assets. This can help make the claim process smoother, subject to applicable laws and verification requirements.

Knowledge Base Article

 • 

Nomination

C
Why is my sign-up failing?

Your registration may fail due to one of the following reasons: Incorrect or invalid email addressMobile verification failedPAN already registeredNetwork connectivity issuesTemporary server issue Review the information entered and try again.

Knowledge Base Article

 • 

Sign Up: Creating Your CoinDCX Account

C
How does Unified Buying Power work while placing an order?

When you place an order in Futures, Global Futures, or Options: We first check the available balance in your Product Wallet. If your Product Wallet has sufficient funds, your order is placed normally and no transfer is initiated. If your Product Wallet does not have sufficient funds, the required am

Knowledge Base Article

 • 

Unified Wallet

C
How long does it take to deposit crypto?

Crypto deposits usually take time based on: Blockchain confirmations (network speed may vary). Internal compliance reviews as per AML/CFT guidelines. Transactions flagged for additional review may require further documentation and could experience delays. Once verified, the crypto will be credited t

Knowledge Base Article

 • 

Getting Started with Crypto Deposits

C
Why does my layout look different than before?

If you made any changes to the chart and clicked on Save, the layout gets updated and replaces the previous version. Similarly, if Auto Save is enabled, the changes will be saved automatically to the existing layout. That’s why the layout may look different from how it was earlier, as the latest cha

Knowledge Base Article

 • 

Layout

C
How can I get my CDW access restored?

If your CDW access has been restricted, it will either remain suspended or may be reviewed for possible reinstatement at a later stage. Please note that restoration is not guaranteed and depends on eligibility checks and platform policies.

Knowledge Base Article

 • 

Crypto Access & Eligibility

C
Can I modify an existing SIP?

No, you cannot modify the amount or frequency of an existing SIP once it has been created. However, you can easily set up a new SIP for the same token with a different amount or frequency based on your preference, while keeping your existing SIP active if needed.

Knowledge Base Article

 • 

Systematic Investment Plan (SIP)

C
Where can I view my active positions/Open Orders?

To view your active positions: Log in to the app/website Go to Futures Click on the Positions/Orders tab

Knowledge Base Article

 • 

Order Placing & Active Positions

C
Why are you reviewing or closing the product now?

As a customer-focused platform, we periodically review our products to ensure they remain aligned with their intended design, risk exposure, and market conditions. Based on our recent review, we determined that Advanced Earn no longer meets the intended risk–return expectations. As a result, we have

Knowledge Base Article

 • 

Latest Updates on Advanced Earn

C
Is my data safe?

Yes. Your information is secure and used only for regulatory compliance purposes, in line with data protection standards.

Knowledge Base Article

 • 

Income & Occupation Details

C
Can I use someone else's PAN card?

No. The PAN card must belong to the person creating the CoinDCX account. Using another person's PAN or identity documents is not permitted.

Knowledge Base Article

 • 

Sign Up: Creating Your CoinDCX Account

C
Why was my KYC rejected?

Your KYC may be rejected if the information or documents submitted during verification do not meet the required criteria. ​ Common reasons include: ​ Details don't match: The details entered do not match your official documents, or your PAN, Bank Account, and identity document (Aadhaar or Passport)

Knowledge Base Article

 • 

KYC Verification

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

© All rights reserved by Primestack Pte. Ltd.

users-badge assets-badge volume-badge funding-badge aml-badge

DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24