Skip to main content
Help & Support

Can't find what you're looking for?

Ask a question

Search Results (830)

Relevance
Selected Relevance
HS
What is the legal framework for exchanging information with foreign countries?

Section 56 of the Prevention of Money Laundering Act, 2002 provides for entering into agreements with foreign countries to enforce provision of PMLA, 2002 and for exchange of information.

Knowledge Base Article

 • 

PMLA Rules from a Reporting Entity POV

C
Is it necessary to use the same Google account for both CoinDCX and CoinDCX Web 3?

Yes, you need to use the same Google account for both platforms

Knowledge Base Article

 • 

Getting Started

C
What does ‘Lock Price Ratio’ mean?

Locking the price ratio keeps the time and price scale fixed together. This prevents accidental resizing and helps maintain a consistent view of patterns.

Knowledge Base Article

 • 

Charts & Indicators

HS
Will the 1% TDS be applied to the amount after I transfer the money from CoinDCX to my bank account or will it be applied to every trade that I do?

When you sell any crypto asset, TDS will be applied to that transaction. To check the TDS deductions before selling, simply click on the (i) button available on the SELL ORDER screen. Furthermore, you can easily view the TDS deductions for each transaction by visiting the "Order Details" page. You w

Knowledge Base Article

 • 

TDS for CoinDCX App Users

HS
How can I check which devices I am currently logged in with my CoinDCX Account?

Log in to your CoinDCX App. Tap the profile icon (top right) and select ‘Security’. Tap ‘Security’ view the verified devices option. Tap ‘Verified Devices’ to view all devices logged into your account. ​ Note: If you notice any suspicious devices, block them immediately. ​ For further action, disabl

Knowledge Base Article

 • 

Account Related

HS
How many SIP instalments can I miss due to insufficient balance?

It’s a myth that you can’t miss your Systematic Investment Plan (SIP) payments. And that if you do, your account will get deactivated. That’s not true at CoinDCX. You can skip your SIP instalments for as long as you prefer. Your SIP will continue as normal and not get deactivated.

Knowledge Base Article

 • 

Systematic Investment Plan (SIP)

C
What are the benefits of enabling Crypto Withdrawal?

Seamless Transactions: Transfer Crypto Assets to and from trusted wallets. Control: Manage your digital assets more effectively. Flexibility: Enjoy greater freedom to trade and invest.

Knowledge Base Article

 • 

Crypto Withdrawal access

C
Why should I use the CoinDCX Futures API?

The CoinDCX Futures API offers numerous advantages, including the power of India's largest crypto trading platform, extreme liquidity for fast trades, diverse market opportunities, competitive fees, high rate limits for uninterrupted trading, 24x7 trading flexibility, and dedicated key account manag

Knowledge Base Article

 • 

Trading Related Queries

C
How many markets can I access with the CoinDCX Futures API?

You can access over 150 markets with the CoinDCX Futures API, and the platform is continually expanding its market offerings. This provides traders with unparalleled choices, covering major cryptocurrencies to emerging tokens.

Knowledge Base Article

 • 

Trading Related Queries

C
What is the CoinDCX Futures API?

The CoinDCX Futures API is a revolutionary addition to India's leading crypto trading platform, designed to enhance the overall trading experience. It provides unprecedented features and opportunities to traders.

Knowledge Base Article

 • 

Trading Related Queries

HS
What do I do if I see suspicious activity in my account?

If you come across any suspicious activity, please contact our customer support immediately and raise a support ticket. ​ Also, we recommend that you change your password and enable 2FA for better security.

Knowledge Base Article

 • 

Account Related

C
Is there any fee associated with the Re-KYC?

The Re-KYC process does not involve any fees; it is completely free of charge.

Knowledge Base Article

 • 

Re-KYC Verification

C
How to complete the KYC Re-verification for successful crypto deposit?

Hi there! To complete your KYC re-verification and enable your crypto deposits, just follow these simple steps: ​ Check your email: Look for an email with the subject line "Important: Complete KYC Reverification" from [email protected]. Prepare your documents: Have the required documents ready (e.

Knowledge Base Article

 • 

Crypto Deposits

HS
Why is my TDS % higher than 1%?

Important Information about TDS Rates Standard TDS Rate and Exceptions: The usual Tax Deducted at Source (TDS) rate is 1%. However, certain circumstances call for a higher TDS rate based on Government of India guidelines. Higher TDS at 5%: If you haven't filed your Income Tax Return (ITR) for the pa

Knowledge Base Article

 • 

TDS for CoinDCX App Users

HS
How to transfer funds from AXIS Bank app to CoinDCX wallet?

Follow these steps to add funds in your CoinDCX wallet 1. Click ‘Add’ on the homepage of CoinDCX app and then select ‘Add Funds’. ​ ​ ​ ​ 2. Enter the amount you want to transfer to your CoinDCX wallet and proceed. ​ ​​ ​ 3. Choose Net Banking option and click on ‘Continue‘ to proceed adding funds t

Knowledge Base Article

 • 

INR Deposit Guide (As per the Bank)

C
How is Advanced Earn Different from Simple Earn?

Simple Earn is a product where users can enjoy low risk returns with no lock-in period. Simple earn deploys tokens in low-risk avenues like staking and Margin products which reduces the risk of loss of tokens. Advanced Earn provides an opportunity for higher returns with a minimum lock-in period, al

Knowledge Base Article

 • 

Advanced Earn

C
How can I access WEB3 ?

Kindly refer to the screenshots below, which help you access web3 easily. ​ ​

Knowledge Base Article

 • 

CoinDCX Unified App

C
When will I receive my rewards?

As soon as you complete a task and click on Claim Button, your rewards will immediately be credited in your a/c. Details can be found under My Rewards.

Knowledge Base Article

 • 

Reward Hub

C
Are there any specific conditions for unlocking rewards?

User has to complete the assigned tasks, once the user completes all the levels associated with the Rewards campaign. Users will be eligible to claim rewards. Please note - each reward comes up with expiry so user had to ensure they complete the tasks/levels + claim rewards before the campaign timer

Knowledge Base Article

 • 

Reward Hub

C
What are the benefits of participating in the Rewards Hub?

User will be able to earn rewards in the form of inr or crypto tokens /coins

Knowledge Base Article

 • 

Reward Hub

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

© All rights reserved by Primestack Pte. Ltd.

users-badge assets-badge volume-badge funding-badge aml-badge

DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24