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Can I create multiple Sub-Accounts using the same email address?

No. Each Sub-Account must be registered with a unique email address.

Knowledge Base Article

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Account Creation & Activation

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I got a message saying "UPI Limit Reached." What should I do?

This means you have exceeded the attempt limit of verifying a bank account using UPI. In this case, please select the option to add your Bank Account manually (Account Number + IFSC) to proceed.

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Verify Bank Account Using UPI

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How do I create a Basket Order?

To create a Basket Order: Log in to the CoinDCX app. Go to Options. Enable Basket Order from the Options Chain or the Order Form. Add contracts manually from the Options Chain or choose one of the suggested options strategies. Modify the Buy/Sell side for each contract if required. Enter the desired

Knowledge Base Article

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Basket Order

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How can I trade on Spot?

You can trade on Spot using both the CoinDCX App and the CoinDCX Website.

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Spot Trading

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How to transfer INR from a master account to a Sub-Account?

Yes. You can transfer INR from the Master Account to a Sub-Account. ​ To transfer INR: ​ Log in to the Master Account on the website.Go to Profile → Sub-Account → Funds.Click Transfer In.Select INR from the dropdown.Enter the amount in the Quantity field.Click Transfer.Enter the required OTP/2FA to

Knowledge Base Article

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Permissions & Access

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From which exchanges can I deposit Crypto?

You can deposit supported tokens from verified and compliant exchanges.Deposits from private wallets or unverified sources are subject to Enhanced Due Diligence (EDD) and may result in delayed processing or rejection based on regulatory and compliance checks.

Knowledge Base Article

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Getting Started with Crypto Deposits

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When will I receive my referral reward?

Referral rewards are credited after all eligibility criteria for the applicable referral program have been successfully completed. The reward timeline and eligibility conditions may vary depending on the referral campaign.

Knowledge Base Article

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Refer & Earn

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Is my information secure during the Re-KYC process?

During the Re-KYC process, we have implemented rigorous measures to ensure the utmost security and confidentiality of your information. To maintain the privacy of customer data, we employ encryption protocols for secure data transmission, strictly adhere to data protection laws, and implement robust

Knowledge Base Article

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Re-KYC Verification

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Do I need Crypto Withdrawal (CW) access to transfer a delisted token in External Wallet?

No. Crypto Withdrawal (CW) access is not required for Token Transfer. This is a separate feature available only for eligible delisted tokens and does not depend on your existing CW permissions.

Knowledge Base Article

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External Wallet Transfer

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How do I deposit INR into my CoinDCX account using app?

On the CoinDCX App You can deposit INR by following these steps: ​ Before you begin: Ensure your KYC verification is complete.Ensure your bank account is verified before initiating a deposit.​ Option 1 Open the CoinDCX App.Go to Portfolio.Tap Funds.Select Deposit INR.Enter the amount.Select your pre

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How do I deposit?

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Is it safe to log in using links received through SMS, email or messaging apps?

No. Always access your CoinDCX account by typing www.coindcx.com into your browser or by using the official CoinDCX mobile application. Do not click on login links received through unsolicited SMS, emails, WhatsApp, Telegram, social media messages, or phone calls. ​ If you're unsure whether a commun

Knowledge Base Article

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Account Safety

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What is a Financial institution?

Financial institution means a financial institution as defined in clause (c) of section 45- I of the Reserve Bank of India Act, 1934 (2 of 1934) and includes a chit fund company, a housing finance institution, an authorised person, a payment system operator, a non-banking financial company and the D

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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In what form will I receive my earnings, and when are they paid?

Earnings are credited in the same token that you have placed under Earn. The payout is processed: At the end of the selected earning period, or When you exit the Earn position after meeting the applicable minimum tenure requirements.

Knowledge Base Article

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Simple Earn

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How much is the fee charged on entry and exit?

Trading fees are applicable on every Global Futures trade, including both opening and closing positions. You can view the applicable trading fees directly in the app by navigating to Global Futures, tapping the three-dot menu (⋮), and selecting Fee Details. Additionally, we are currently offering a

Knowledge Base Article

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Fees & Taxes

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What is the minimum tenure required to earn returns?

You must keep your assets under Earn for at least 7 days to become eligible for earnings.

Knowledge Base Article

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Simple Earn

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Why was my KYC rejected due to Invalid PAN card?

Please be advised that if you already have a CoinDCX profile with the same PAN number, you will be unable to create a new CoinDCX account. We recommend that you attempt logging into the initial account with which you registered your PAN.

Knowledge Base Article

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Pending/Rejected/Fail Status

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Why is my crypto withdrawal request rejected?

Your withdrawal may be rejected if it does not meet our internal risk or compliance checks. If this happens: You will receive an email with instructions to submit additional details required under the Travel Rule. Once the Enhanced Due Diligence (EDD) process is successfully completed, you can re-in

Knowledge Base Article

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Crypto Withdrawals

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How can I verify whether a communication claiming to be from CoinDCX is genuine?

Only trust communications received through the official CoinDCX website, CoinDCX mobile application, and verified support channels. ​ If you receive an unexpected phone call, WhatsApp message, Telegram message, email, social media message, or investment offer claiming to be from CoinDCX, do not rely

Knowledge Base Article

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Beware of CoinDCX Impersonators

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Why am I unable to upload my documents?

If you're having trouble uploading your documents, here are some easy tips to help you out: ​ 1. Size and Format Check: Make sure your file isn't larger than 4 MB. Double-check that your document is in one of these formats: png, jpeg, jpg, or pdf. 2. Choose the Right Platform: If you're using a mobi

Knowledge Base Article

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KYC Verification

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My bank branch has changed. Will it affect my INR withdrawals?

Yes, it may. If your bank home branch has changed, your IFSC code may also have changed. If the registered IFSC on your CoinDCX account is no longer valid, your INR withdrawals may not be processed successfully. Please update and verify your bank account details before initiating another withdrawal.

Knowledge Base Article

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Withdrawal Delayed/Rejected?

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24