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What documents are required and why are compliance checks performed?

You may be asked for additional details such as: ​ Wallet type (self-custody or exchange) VASP (Virtual Asset Service Provider) name Identity of sender/receiver Proof of wallet ownership ​ These details help us comply with the global FATF Travel Rule.

Knowledge Base Article

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Crypto Deposit & Withdrawal (CDW) & Travel Rule

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When can I exit my Earn?

You can exit it any time and the tokens will be released from Earn. However, if they are exited before the minimum tenure and/or agreed tenure, no returns accrue to the user.

Knowledge Base Article

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Simple Earn

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Why do I have “Locked Points” in the Points section in Web3?

CoinDCX has rewarded all the users with points for their loyalty. Based on past activities every user has been rewarded with points. To take benefits of these points you need to unlock these points by making a Web3 transaction.

Knowledge Base Article

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Okto Points

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Do I need to link my email to my Web3 account?

Yes, you need to connect your Google account to your Web3 wallet for access.

Knowledge Base Article

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WEB 3 Recovery

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Why am I being asked to confirm remitter or beneficiary details?

These details ensure that both sides of a crypto transfer are legitimate and compliant. This also protects your funds and keeps the platform secure.

Knowledge Base Article

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Crypto Deposit & Withdrawal (CDW) & Travel Rule

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Why are the buying and selling prices different for the cryptos on CoinDCX?

In most markets, the prices for buying and selling are naturally a bit different. In India's VDA (Virtual Digital Asset) markets, this difference is often wider because of the 1% TDS (Tax Deducted at Source). Sellers usually set higher selling prices and lower buying prices, trying to find a balance

Knowledge Base Article

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Trading on CoinDCX

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Can I edit an active TP/SL order?

You don’t need to cancel the existing TP/SL to edit it. You can directly update the Trigger Price or ROE% from the TP/SL screen. If the new values are valid, your TP/SL will be updated automatically.

Knowledge Base Article

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TP/SL (Take Profit & Stop Loss) Updates

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Is my data safe?

Yes. Your information is secure and used only for regulatory compliance purposes, in line with data protection standards.

Knowledge Base Article

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Income & Occupation Details

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Who is a reporting entity?

Reporting entity means a banking company, financial institution, intermediary or a person carrying on a designated business or profession.

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PMLA Rules from a Reporting Entity POV

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Does this fee change affect all CoinDCX products?

No, this revision applies only to the Web3 section. Fees for other CoinDCX products and services remain unchanged.

Knowledge Base Article

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Web3 - Fee Update

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Why is this TP/SL feature important?

Position TP/SL feature allows you to manage your risk better - cut down your losses and maximise your profits. Being able to set the TP/SL levels while entering a position serves to major benefits - ​ It eliminates the need to constantly monitor your screen, waiting for the position to be created to

Knowledge Base Article

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TP/SL Feature

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What is an Immediate-Or-Cancel order?

An Immediate-Or-Cancel (IOC) order is one which has to be executed immediately and fully, or as fully as possible and the non-executed parts are deleted right after. This is quite similar to the fill or kill order, with the only difference being in the fill or kill order, the entire quantity has to

Knowledge Base Article

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Futures Trading

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Which chains are supported in CoinDCX Web 3?

We support following chains in CoinDCX Web 3: Base Solana Polygon Arbitrum BSC Optimism We are constantly working on offering more chain options to our users.

Knowledge Base Article

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Trade

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What is available balance?

The total amount of tokens that are currently available for trading in Margin and Spot. Available balance can be deposited or withdrawn without any restriction, assuming you have completed your KYC.

Knowledge Base Article

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Margin Trading

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Will there be changes to the KYC or Re-KYC process?

No, the KYC and Re-KYC process will remain the same, and existing banners will still appear as they do today.

Knowledge Base Article

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CoinDCX Unified App

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What is the 1% TDS and where will it be applicable?

As per revised Income Tax regulations, the 1% TDS will be applicable with effect from July 01, 2022 on “Payment on transfer of Virtual Digital Asset”. Here’s the official link to the Income Tax Website. Please refer to Section 194S, which mentions the taxation rules on Virtual Digital Assets: https:

Knowledge Base Article

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TDS for CoinDCX Pro Users

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Who owns the private key to my Web3 wallet? Can I access it?

You do not have direct access to your private key. CoinDCX securely stores it in an encrypted format, so only they have custody of it, ensuring it remains safe.

Knowledge Base Article

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WEB 3 Custody

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What should I do if somebody has unauthorised access to my account?

If you ever suspect that someone might be accessing your CoinDCX account without your permission, we kindly ask you to reach out to our support team for assistance. You can contact them through chat, and they will be happy to help you further. Your security is important to us, and we're here to ensu

Knowledge Base Article

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Account Closure

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How is Advanced Earn Different from Simple Earn?

Simple Earn is a product where users can enjoy low risk returns with no lock-in period. Simple earn deploys tokens in low-risk avenues like staking and Margin products which reduces the risk of loss of tokens. Advanced Earn provides an opportunity for higher returns with a minimum lock-in period, al

Knowledge Base Article

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Advanced Earn

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Why do I see "Coming Soon" for Crypto Withdrawal (CW)?

If you see "Coming Soon" for CW access, it means that your account is not yet eligible under the current risk framework. We are gradually expanding access and refining our model to make it more inclusive while maintaining high security standards. Stay tuned for updates as we continue to enhance the

Knowledge Base Article

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Crypto Withdrawal access

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24