Can't find what you're looking for?

Ask a question

Search Results (836)

Relevance
Selected Relevance
C
Can I transfer crypto directly from Okto to the CoinDCX Web 3?

Unfortunately, the Okto wallet and the CoinDCX Web 3 are separate entities, so crypto tokens cannot be transferred between them

Knowledge Base Article

 • 

Transfer

C
How do I activate my Web3 account?

After logging in to CoinDCX, navigate to Web3 > Click on Activate, and follow the process to link your account and save the recovery file. Make sure to securely store this file.

Knowledge Base Article

 • 

WEB 3 Recovery

C
What are the CDD Measures for Company as per PMLA Act 2002?

In case the customer is a company following documents are required for due diligence Certificate of incorporation; Memorandum and Articles of Association; Permanent Account Number of the company; a resolution from the Board of Directors and power of attorney granted to its managers, officers or empl

Knowledge Base Article

 • 

PMLA Rules from a User POV

C
My Buy/Sell transaction is stuck, what do I do?

It typically takes a few seconds to a few minutes for a transaction to complete. In rare cases, this could take up to 30 minutes. If your order is still stuck after this timeline, kindly reach out to us on our support team.

Knowledge Base Article

 • 

Trade

C
I am unable to reset password on CoinDCX app. What do I do?

If you are having trouble changing your password on the CoinDCX app, you can try doing it on the website.

Knowledge Base Article

 • 

Login

C
How can I know my Club level?

All you need to do, to know your Club level, is to log in to your account on CoinDCX and click on the fee structure option. Not only will the screen display your current club level, but it will also show you the trading fee that you will be paying for each trade, your 45-day cumulative trading volum

Knowledge Base Article

 • 

Trading & Fees

C
Why am I not able to use Quick Bank Transfer (IDBI bank account) payment mode?

As a company, we are constantly seeking ways to enhance user experience and streamline processes. Quick Bank Transfer (IDBI bank account) has been discontinued as part of our ongoing efforts to explore faster deposit methods and provide our users with an improved experience.

Knowledge Base Article

 • 

Quick Bank Transfer

C
What is the new Web3 platform fee?

The revised Web3 platform fee is 1.5% for all Web3 buy & sell transactions on CoinDCX, effective October 1, 2025.

Knowledge Base Article

 • 

Web3 - Fee Update

C
How much is each Web3 Point worth?

Accumulated Okto Points will eventually convert into $OKTO tokens, adding tangible value to your participation in the Web3 ecosystem. The more the Okto points you collect more rewards you will get in the form of $Okto tokens. Tokenomics of the $OKTO token will be released later. Stay tuned for more

Knowledge Base Article

 • 

Okto Points

C
What are the returns that would be generated under Earn?

When you use a virtual digital asset or token in the Earn feature, you may generate returns if the token is held for the required minimum period. These returns are calculated as Annual Percentage Yield (APY) and paid out in the same token. For example, if you use your ABC tokens under Earn, you’ll r

Knowledge Base Article

 • 

Simple Earn

C
What is the objective of PMLA Act 2002?

The objective of PMLA is to prevent money laundering and to confiscate and seize the proceeds of crime, thereby combating terrorism financing and other illicit activities.

Knowledge Base Article

 • 

PMLA Rules from a User POV

C
How long will the transaction take to complete?

Once the payment has been successful, the transaction may take up to 24 hours to be completed. We will send you a notification when the payment is processed. However, in case your transaction gets stuck in the banking process due to technical issues, it can take up to 7 working days to be settled.

Knowledge Base Article

 • 

Net Banking - Deposit Method

C
What happens if I cancel or execute an order after the conversion rate changes?

If you place an order at a conversion rate of 100 and later cancel it when the rate has dropped to 90, you’ll still receive your INR back at the original rate of 100. If your order gets executed, your profit will be calculated using the current conversion rate at that time, and you can view the deta

Knowledge Base Article

 • 

INR Margin Futures

C
Can I complete my bank account verification with a joint bank account?

You can verify your bank account even if it's a joint account. To understand the detailed process of completing your Bank Account Verification (BAV), kindly click here.

Knowledge Base Article

 • 

Verification

C
How can I deposit crypto into my CoinDCX account?

To deposit crypto: ​ Log in to your CoinDCX account. Navigate to the Funds section and select Deposit. Choose the cryptocurrency you want to deposit. Copy your deposit wallet address or scan the QR code provided. Send funds from your external wallet or exchange to this address. Ensure you verify the

Knowledge Base Article

 • 

Custody FAQs

C
Why am I unable to upload my documents?

If you're having trouble uploading your documents, here are some easy tips to help you out: ​ 1. Size and Format Check: Make sure your file isn't larger than 4 MB. Double-check that your document is in one of these formats: png, jpeg, jpg, or pdf. 2. Choose the Right Platform: If you're using a mobi

Knowledge Base Article

 • 

Verification

C
How to Enable Trusted Withdrawals?

Enabling withdrawals is a one-step procedure. Click on the Enable Only-Trusted toggle beside the “Add Address” button. And you will get the following screen. Once you enter your Withdrawal password, you will be asked to enter your one-time 2FA. Trusted withdrawal is activated as soon as you accept t

Knowledge Base Article

 • 

Account Related

C
Can I still trade or use INR deposits if CDW is disabled?

Yes. Even if Crypto Deposit & Withdrawal (CDW) access is disabled, you can still trade on CoinDCX and use INR deposits/withdrawals normally.

Knowledge Base Article

 • 

Crypto Deposit & Withdrawal (CDW) & Travel Rule

C
How can I delete or block the devices I have once used to login to my CoinDCX Account?

Login to your CoinDCX account at https://coindcx.com/login. Click on the top right profile icon on the screen and click on ‘Profile’ >> Security.Under ‘Authentication’, you will get the option of ‘Verified Devices’’. Click on ‘Manage’Under ‘Signed Out’, you will be able to see all the devices you ha

Knowledge Base Article

 • 

Account Related

C
How do I avail Earn?

If you're a registered user, just head over to the "Earn" tab to check out the exciting opportunities waiting for you. You can use this space to deploy your crypto assets and enjoy passive returns according to the agreed-upon tenure.

Knowledge Base Article

 • 

Simple Earn

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

© All rights reserved by Primestack Pte. Ltd.

users-badge assets-badge volume-badge funding-badge aml-badge

DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24