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I am unable to sign up. What should I do?

Encountering trouble signing up? No worries! Here are a few simple checks you can do: Make sure the email ID you entered is correct. Take a look in your spam and junk folders for any emails from CoinDCX or [email protected]. Consider adding CoinDCX to your mailbox whitelist for smoother communica

Knowledge Base Article

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Create an Account

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What should I do if my account is flagged or access is revoked?

If your account is flagged or access is revoked: Check for any notifications or emails detailing the reason. Resolve the issues (e.g., update documents, address compliance concerns). Contact support if you need further assistance.

Knowledge Base Article

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Crypto Withdrawal access

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What are the risk implications of Cross Margin compared to Isolated Margin?

Isolated Margin mode limits risk to the specific margin allocated to each position, not affecting other positions and remaining Futures Wallet balances. In contrast, Cross Margin mode in addition to locked margin also utilizes the entire wallet balance, which means, in the event of liquidation, ther

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Cross Margin

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Why did my KYC verification fail?

If your KYC verification didn't quite go as planned, don't worry—we've got you covered. Here are some common reasons why it might have not gone through:The details you entered didn't match the ones on the images of the documents you submitted.The images you sent were blurry or had too much glare, ma

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Pending/Rejected/Fail Status

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Which documents need to be submitted to the RE for Client Due Diligence, when the client is a company?

Where the client is a company, it shall submit to the reporting entity the certified copies of the following documents or the equivalent e-documents thereof, namely: ​ (i) certificate of incorporation; (ii) Memorandum and Articles of Association; (iii) Permanent Account Number of the company; (iv) a

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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Can I lose more than what I have invested?

No. CoinDCX helps you to maintain your Locked-in margin* balance. As soon as the losses exceed the locked-in balance, CoinDCX liquidates your positions to recover the losses you have suffered on the trades. This will help you to never lose more than what your locked-in account contains. *Glossary Lo

Knowledge Base Article

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Futures Trading

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Why do prices differ across exchanges?

The price of a token is determined by demand and supply. As a result, it may vary between exchanges.

Knowledge Base Article

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Trading on CoinDCX

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What type of information is required to be furnished under PMLA?

Every reporting entity is required to furnish information about: all cash transactions of the value of more than ten lakh rupees or its equivalent in foreign currency all series of cash transactions integrally connected to each other which have been individually valued below rupees ten lakh or its e

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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What types of tasks can I find in the Rewards Hub?

Tasks in the Rewards Hub are based on various constructs a user is exposed to such as: Futures trading volume milestones Spot trading volume milestones INR deposit milestones Cryptocurrency deposit milestones Onboarding Verification Completion

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Reward Hub

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What if I don't have enough balance in my wallet?

Don't worry! In case you do not have the required amount of balance in your wallet for the Systematic Investment Plan (SIP) amount to be auto-debited, the SIP for that week will be skipped and not deactivated. The SIP will stay active. You do not need to reactivate or restart your SIP for the next i

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Systematic Investment Plan (SIP)

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Is SIP a risky investment?

None of us are strangers to the fact that cryptos are high-risk assets. However, as compared to any other mode of investment, Systematic Investment Plan (SIP) is less risky as you will invest periodically, the amount of investment is of your choice and the period of investment is also as per your pr

Knowledge Base Article

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Systematic Investment Plan (SIP)

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Are there any fees on SIP?

No, there are no additional or hidden fees.

Knowledge Base Article

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Systematic Investment Plan (SIP)

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Who can use the Earn platform?

The platform is designed for a wide range of investors, from beginners to advanced traders, including high-net-worth individuals (HNI) and those seeking high-risk, high-return investment opportunities.

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Advanced Earn

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Who is eligible for Crypto Withdrawal (CW) access?

Crypto Withdrawal (CW) Access: Crypto withdrawal eligibility follows stricter guidelines under our novel model. To access CW, you must: Successfully complete the KYC process. Maintain a low-risk assessment based on your account activity. Meet all compliance and security requirements. ​ Note: CW acce

Knowledge Base Article

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Crypto Withdrawal access

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Where should I save the recovery file?

It is recommended to save the recovery file in a secure location, such as an encrypted storage device or a trusted cloud storage service, so you can access it anytime.

Knowledge Base Article

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WEB 3 Recovery

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How do I activate my Web3 account?

After logging in to CoinDCX, navigate to Web3 > Click on Activate, and follow the process to link your account and save the recovery file. Make sure to securely store this file.

Knowledge Base Article

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WEB 3 Recovery

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What are Crypto Options?

Crypto options are financial contracts that give you the right, but not the obligation, to buy or sell a crypto asset at a predetermined price on or before a specific date

Knowledge Base Article

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Crypto Options

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What happens if I don't save the recovery file?

If you don’t save your recovery file and later lose access to your email, neither you nor CoinDCX will be able to recover your assets. Saving the file ensures you can regain access to your account even if your email changes.

Knowledge Base Article

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WEB 3 Recovery

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What is Current Buying price?

It is the current market buying price of the coin. Kindly note the current buying price may vary at the time of actual buying as per the constantly changing market value.

Knowledge Base Article

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Portfolio Value

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How is my profit calculated?

Your profit (Net PnL) will have three parts: ​ 1. Gross Profit 2. Fees 3. USDT settlement ​ This is based on the difference between the conversion rate when you opened the trade and the current conversion rate. If you have multiple trades, the USDT price will be averaged out. This only applies to th

Knowledge Base Article

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INR Margin Futures

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24