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Will this impact the Past PNL?

No, it will not impact the Past PNL of your options positions. The Past PNL remains unchanged, as all necessary adjustments are already accounted for during the settlement process.

Knowledge Base Article

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USDT<>INR Conversion Rate

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Does this change apply to all users?

Users are categorized into two groups based on their cumulative Options Notional Volume. Users with cumulative lifetime notional volume below $1 Million are eligible for the refund and will receive daily trading fee refunds, while users whose cumulative notional volume exceeds $1 Million will be cha

Knowledge Base Article

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Refund Based Trading Fees in Options Trading

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What happens if I don't have any UPI apps installed on my phone?

If the system detects no UPI apps installed, or if you are using a device where apps cannot be detected, you will be redirected to the manual "Add Bank Account" flow, where you can enter your bank account details.

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Verify Bank Account Using UPI

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Who can raise a demise claim?

A demise claim may be raised by: A registered nominee linked to the deceased user's CoinDCX account.A legal heir or any other person legally entitled to receive the assets under applicable law.

Knowledge Base Article

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Demise Claim

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Will the conversion rate impact any changes in the maintenance margin required?

No, the revision in the conversion rate does not impact the maintenance margin ratio or increase the chances of liquidation. All balances and position-related values are proportionally updated based on the revised conversion rate, ensuring that the overall margin requirement remains unchanged.

Knowledge Base Article

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USDT<>INR Conversion Rate

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What should I do if I receive a suspicious message, call, or investment offer claiming to be from CoinDCX?

If you believe you've shared sensitive information or sent funds to someone impersonating CoinDCX, take the following steps immediately: ​ Change your CoinDCX account password. Reset your Two-Factor Authentication (2FA) if you believe it may have been compromised. Review your account activity and up

Knowledge Base Article

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Beware of CoinDCX Impersonators

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Do I need to complete KYC again for CoinDCX Web3?

No. If you have already completed your KYC on CoinDCX, you do not need to complete it again. By accepting the CoinDCX Web3 Terms & Conditions, you authorize CoinDCX to securely share your KYC information with the CoinDCX Web3 entity.

Knowledge Base Article

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Introduction to Web 3

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As a Prime member, What are the investment options available for High Net-Worth Individuals (HNIs) and institutions?

As a Prime member, there are several premium investment options available to High Net-Worth Individuals (HNIs) and institutions. These include Advanced Earn, Crypto Baskets, and Crypto SIPs.

Knowledge Base Article

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CoinDCX prime

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What should I do if I lose my Backup Codes?

If you've lost your Backup Codes but still have access to your CoinDCX account, you can generate a new set by selecting Reset from the Backup Codes section on the CoinDCX website. If you've also lost access to your Google Authenticator app and can't log in, contact CoinDCX Support by tapping "Chat N

Knowledge Base Article

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Backup Codes

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What are Backup Codes?

Backup Codes are one-time recovery codes that help you access your CoinDCX account if you can't use your Google Authenticator app/OTP. Each Backup Code can only be used once. We recommend generating and storing them securely so you can recover access to your account if needed. Note: Backup Codes can

Knowledge Base Article

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Backup Codes

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Why is my sign-up failing?

Your registration may fail due to one of the following reasons: Incorrect or invalid email addressMobile verification failedPAN already registeredNetwork connectivity issuesTemporary server issue Review the information entered and try again.

Knowledge Base Article

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Sign Up: Creating Your CoinDCX Account

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What is CoinDCX?

CoinDCX is a cryptocurrency exchange that allows you to buy, sell, trade, and manage a wide range of digital assets. To use CoinDCX services, you'll need to create an account and complete the mandatory identity verification (KYC) process.

Knowledge Base Article

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Sign Up: Creating Your CoinDCX Account

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What happens after I complete sign-up?

Once your account is created: Complete your KYC verification.Add and verify your bank account.Deposit INR into your wallet.Start buying, selling, and trading cryptocurrencies.

Knowledge Base Article

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Sign Up: Creating Your CoinDCX Account

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How long does account creation take?

Creating your account usually takes only a few minutes. However, the overall time depends on successful email verification, mobile verification, and KYC approval.

Knowledge Base Article

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Sign Up: Creating Your CoinDCX Account

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How can I view token-level information in my Portfolio?

To view detailed information about a specific cryptocurrency Go to Portfolio → Coins. Tap on the desired cryptocurrency. You can view Invested Value, Current Value, Total P&L, Today's P&L, Average Buying Price, Current Buying Price, Total Quantity, Locked Quantity & Transaction History.

Knowledge Base Article

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Portfolio Value

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What is a Banking Company?

Banking company under PMLA means a banking company or a cooperative bank to which the Banking Regulation Act, 1949 1949 (10 of 1949) applies and includes any bank or banking institution referred to in section 51 of that Act.

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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When will the trading fee refund be credited to my Options Wallet??

Refunds are calculated for all eligible trades executed between 12:00 AM and 11:59 PM each day. The total cumulative trading fees charged across all eligible trades (excluding Delivery Fees and Liquidation Fees) will be credited daily to your Options Wallet. Once the refund is credited, the transact

Knowledge Base Article

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Refund Based Trading Fees in Options Trading

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What if the amount matches in my TDS Certificate but not on the Income Tax Portal?

If the TDS amount matches in your Trade Report and TDS Certificate but differs from what you see on the Income Tax Portal, there is generally no impact on your ability to claim the TDS. This is because the Income Tax Portal may display the cumulative TDS credited against your PAN for the financial y

Knowledge Base Article

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Tax Deducted at Source (TDS)

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Why was my position liquidated?

Your position gets liquidated when the Mark Price reaches your liquidation price. This happens when: Your unrealized losses fully consume your margin The system closes the position to protect you from losing more than your invested margin Liquidation is a risk control mechanism, not a manual action.

Knowledge Base Article

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Liquidation

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Can I customize the slippage percentage?

Yes. When placing a Normal Swap order, you can customize the slippage percentage based on the amount of price movement you're willing to accept during order execution.

Knowledge Base Article

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Crypto to Crypto Swap

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24