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What should my new password look like?

To keep your account secure, your password must: Be at least 8 characters long.Include 1 uppercase letter (A–Z).Include 1 lowercase letter (a–z).Include 1 number (0–9).​ Tip: Choose a password that's unique to your CoinDCX account and avoid using personal information like your name or date of birth.

Knowledge Base Article

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Password Management

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What is an OTP?

A One-Time Password (OTP) is a unique verification code sent to your registered email address or registered mobile number to help verify your identity. You may be asked to enter an OTP while: Logging in to your accountResetting your passwordUpdating your registered email address or mobile numberPerf

Knowledge Base Article

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OTP & Two-Factor Authentication (2FA)

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Why can't I view my Backup Codes again?

For your account's security, Backup Codes are displayed only once when they're generated. If you didn't download or save them, you'll need to reset your Backup Codes to generate a new set.

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Backup Codes

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When does the Total Funding Fee calculation start and end?

The Total Funding Fee calculation begins as soon as you open a new Futures position. It continues to update with every Funding Fee settlement while your position remains active. The calculation ends when the position is completely closed, either by reducing the position quantity to zero or by openin

Knowledge Base Article

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Total Funding

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Does this fee change affect all CoinDCX products?

No, this revision applies only to the Web3 section. Fees for other CoinDCX products and services remain unchanged.

Knowledge Base Article

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Web3 - Fee Update

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I got less than I expected. Can I get a refund?

No. Cryptocurrency prices are highly volatile and may change between the time you place and complete your transaction. Before confirming your order, you'll be shown an estimated number of tokens, their estimated value, and a warning about potential price fluctuations. Since market prices are beyond

Knowledge Base Article

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Crypto to Crypto Swap

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Can a Sub-Account access the master account's funds?

Sub-Accounts trade using the master account's funds. However, the master account retains control over fund management and asset transfers.

Knowledge Base Article

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Permissions & Access

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Why am I seeing the PIN-less DigiLocker option?

If your CoinDCX-registered mobile number is linked to an existing DigiLocker account, you may be automatically directed to the PIN-less DigiLocker login flow. You can then verify your identity using your mobile number and OTP.

Knowledge Base Article

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DigiLocker – PIN-less Verification

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What is the difference between Instant Trade and Review & Modify?

If you create your basket from the Options Chain, you will see the following actions: Instant Trade: Place the basket order immediately after performing the required validations. Review & Modify: Redirects you to the Order Form, where you can review your basket, modify individual contracts, update q

Knowledge Base Article

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Basket Order

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Why do my drawings look different on another chart?

This can happen if a different template or default settings are applied on that chart. To maintain consistency, make sure the same Drawing Template is selected.

Knowledge Base Article

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Drawing Template

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What happens after I submit my documents?

Once your documents have been submitted, CoinDCX will review them and complete the necessary verification before processing the claim. If any additional information or documents are required, you'll be informed during the review process. Upon successful verification, the transmission process will be

Knowledge Base Article

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Demise Claim

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What does the status line on the chart show?

The status line displays key details like the asset you're viewing, the latest price, price change percentage, and any indicators or drawings you've added.

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Charts & Indicators

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Which passport can I use for NIC verification?

Only a valid Indian passport issued in India can be used for NIC verification on CoinDCX.

Knowledge Base Article

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Passport Verification

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What is Blockchain Rent Fee?

Blockchain Rent is an amount required by the blockchain network to create and maintain a token account. This is not a transaction fee and is not deducted from your wallet balance. Instead, the amount is temporarily locked and cannot be used for trading or transfers. The locked rent is automatically

Knowledge Base Article

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Quick Trade

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Why did my selfie verification fail?

Your selfie may fail if: The image is blurry or out of focus.The lighting is too dark or too bright.Your face is partially covered.Multiple faces are detected in the frame.The selfie doesn't match your identity document.Camera or location permission has been denied.Your internet connection is unstab

Knowledge Base Article

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Selfie Verification & Location Access

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Can I create multiple Drawing Templates?

Yes, you can create and save multiple templates with different styles based on your preferences. This allows you to switch between different drawing styles easily.

Knowledge Base Article

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Drawing Template

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Is there a limit to the number of Verified Devices I can have?

Your Verified Devices list includes the devices you've used to securely access your CoinDCX account. If you regularly switch devices, it's a good idea to review the list and remove devices you no longer use to keep your account secure.

Knowledge Base Article

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Verified Devices

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How can I save my Recovery File?

You can save your Recovery File by following these steps: Log in to the CoinDCX App. Switch to Web3. Go to Wallets. Tap the Security Lock icon. Select your linked Google account. Tap Save Recovery File. Tap Save. Choose the location where you want to store the file. ​ We strongly recommend saving th

Knowledge Base Article

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Web3 Wallet & Recovery

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Why is KYC important?

KYC is important because it helps prevent identity theft, fraud, and money laundering.

Knowledge Base Article

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PMLA Rules from a User POV

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Why am I seeing a profit even though the LTP shows an unrealized loss?

That’s because your locked margin has gained value after the conversion rate was revised. The gain on your margin can offset your unrealized loss from the LTP movement leading to a net profit display. Let’s understand this with an example: Locked Margin: 34.70 USDT Old Conversion Rate: ₹100 → INR Va

Knowledge Base Article

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USDT<>INR Conversion Price Revised

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24