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Will blocking a device sign me out of that device?

Yes. Once a device is blocked, it will no longer be able to access your CoinDCX account. You'll need to contact CoinDCX Support by tapping "Chat Now" in the top right corner to unblock the device.

Knowledge Base Article

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Verified Devices

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Is there a limit to the number of Verified Devices I can have?

Your Verified Devices list includes the devices you've used to securely access your CoinDCX account. If you regularly switch devices, it's a good idea to review the list and remove devices you no longer use to keep your account secure.

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Verified Devices

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Who can be charged under the PMLA Act 2002?

A person shall be guilty of offence of Money Laundering if such person is found to have directly or in-directly involved in the process or activity connected with proceeds of crime. This includes individuals, companies, and financial institutions.

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PMLA Rules from a User POV

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What details are needed for nomination?

We kindly request that you to provide the complete name, date of birth, and your relationship with the person you are nominating. Please ensure that the nominee's age and name are accurately entered, matching the details on the PAN-NIC documents, such as Aadhaar card, PAN card, or Passport.

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Nomination

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How do I save Auto TP/SL?

Option 1: Through Trade Presets Navigate to: Futures → More → Trade Presets → Auto TP/SL Enable: Take Profit (TP), or Stop Loss (SL), or Both TP & SL Enter the desired ROE (%). Click Confirm. Option 2: From the Order Form Toggle on the Auto TP/SL option on the order form. You will be redirected to t

Knowledge Base Article

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Trade Preset

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Why isn't my Google Authenticator code working?

Your verification code may not work if: The code has already expired.Your device's date and time aren't synced automatically.Authenticator App's time zone is not set to ISTYou're entering an older code instead of the latest one. Google Authenticator generates a new verification code every 30 seconds

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OTP & Two-Factor Authentication (2FA)

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Which token is used to pay gas fees?

Gas fees and platform fees are deducted using a supported token available on the same blockchain network as your transaction. Depending on the blockchain and your available balance, the fees may be paid using: The blockchain's native token (such as SOL, BNB, ETH, OP, or POL). A supported stablecoin

Knowledge Base Article

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Crypto to Crypto Swap

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For how long should the record of transactions be retained?

The records referred to in clause (a) of sub-section (1) of Section 12 shall be maintained for a period of five years from the date of transaction between a client and the reporting entity. The records referred to in clause (e) of sub-section (1) of Section 12 shall be maintained for a period of fiv

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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Where can I track the ongoing Airdrop?

For now you can always track from Email communication and Push Notifications which we send, plus we also request you to kindly go through our blog for more details on announcements related to this. ​ You can refer to all the announcements here.

Knowledge Base Article

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Airdrop

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I can't find a token in CoinDCX Web3. What should I do?

You can buy tokens using their Contract Address (CA) even if they are not listed on the CoinDCX Web3 token directory. However, such tokens may carry additional risks as they have not been reviewed or listed by CoinDCX. Before proceeding, we strongly recommend that you Do Your Own Research (DYOR). Ma

Knowledge Base Article

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Crypto to Crypto Swap

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Will the system check my balance every time I place an order?

Yes. Every time you place an order in Futures, Global Futures, or Options: We check your Product Wallet balance. If sufficient funds are available, no transfer is initiated. If additional funds are required, the auto-transfer process is triggered based on your selected preference.

Knowledge Base Article

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Unified Wallet

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What is leverage?

Leverage allows you to open a larger trading position by using a smaller amount of your own funds. It can increase both your potential profits and potential losses. For example, using 10x leverage means you can open a position worth 10 times your margin. ​ Important: If the market moves against your

Knowledge Base Article

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Leverage & Margin Mode

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How does INR Margin work in Futures Trading?

When you trade using INR Margin, your INR is automatically converted to USDT at the applicable conversion rate when you place your order. This conversion happens seamlessly in the background, so you can trade without manually converting your funds. Any profit or loss (PnL) from your trades is settle

Knowledge Base Article

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Margin Types (INR Margin & USDT Margin)

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Can I buy every token using INR?

No. Only selected tokens can be purchased using INR. If a token supports INR purchases, you'll see the "Buy with INR" option on its details page.

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INR to Crypto Swap

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Is it mandatory to save the Recovery File?

No, saving the Recovery File is not mandatory, but it is strongly recommended. The Recovery File acts as a backup that helps you recover access to your Web3 Wallet if you lose access to your linked Google account or change your email address. The file name will look similar to coindcx_do_not_delete_

Knowledge Base Article

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Web3 Wallet & Recovery

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How can a Master Account view and manage funds of a Sub-Account?

Log in to the CoinDCX website: https://coindcx.com/ Click the Profile icon in the top-right corner.Select Sub-Accounts.Go to the Funds section. The Master Account can: Use Transfer In to deposit funds to the Sub-Account.Use Transfer Out to withdraw funds from the Sub-Account.View the Sub-Account's B

Knowledge Base Article

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Managing Sub-Accounts

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Will my PNL reflect the Refund received?

Position-level PNL will continue to show Net PNL after fee deduction at the time of the trade. Once the refund is processed, a settlement transaction is created and reflected in the Position Tab, ensuring that your Past PNL is correctly updated.

Knowledge Base Article

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Refund Based Trading Fees in Options Trading

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Why is TDS charged on both sides of Crypto-to-Crypto (C2C) trades?

In a Crypto-to-Crypto trade, one crypto asset is effectively being sold to acquire another crypto asset. Since a sale of crypto occurs during the transaction, TDS becomes applicable on both sides of the trade as per prevailing tax regulations.

Knowledge Base Article

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Tax Deducted at Source (TDS)

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What is a Chit Fund Company?

Chit fund company means a company managing, conducting or supervising, as foremen, agent or in any other capacity, chits as defined in Section 2 of the Chit Funds Act, 1982.

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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What is the role of FIU-IND under PMLA?

FIU-IND (Financial Intelligence Unit - India) is the central agency responsible for receiving, processing, analyzing, and disseminating information relating to suspect financial transactions. It plays a crucial role in identifying and preventing money laundering and other related offences.

Knowledge Base Article

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PMLA Rules from a User POV

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24