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Can I transfer crypto directly from Okto to the CoinDCX Web 3?

Unfortunately, the Okto wallet and the CoinDCX Web 3 are separate entities, so crypto tokens cannot be transferred between them

Knowledge Base Article

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Transfer

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Why do prices differ across exchanges?

The price of a token is determined by demand and supply. As a result, it may vary between exchanges.

Knowledge Base Article

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Trading on CoinDCX

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What are the terms & conditions for Earn?

Terms and Conditions for the Earn Product ​ To ensure a clear understanding, here’s a simplified overview of the Earn product terms: ​ General Terms Integration with Terms of Use: These terms should be read alongside the Terms of Use of CoinDCX's platform. Unfamiliar terms follow the definitions in

Knowledge Base Article

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Simple Earn

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Can I use my previously saved wallet address to make deposits?

No. Please do not send funds to any previously saved wallet addresses. Since crypto deposits are disabled, deposits sent to old addresses will not be credited to your account.

Knowledge Base Article

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Crypto Access & Eligibility

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How can I track the status of my CW access application?

You can monitor the progress of your application directly in the Crypto Withdrawal section of your account. You will also receive notifications whenever there is an update on your application status.

Knowledge Base Article

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Crypto Access & Eligibility

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What happens if I select “Remember Symbol”?

If you select Remember Symbol while saving the template, then when you load it later, your chart will automatically open the same pair (market) that was used while saving.

Knowledge Base Article

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Indicator Template

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How do I change the timeframe on my chart?

You can switch the chart to show different timeframes like 1 minute, 15 minutes, 1 hour, or 1 day from the top toolbar. This helps you zoom in for short-term moves or zoom out to see bigger trends. Just tap the timeframe option and pick the one you need.

Knowledge Base Article

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Charts & Indicators

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Can I apply a template without changing my current pair or timeframe?

Yes, you can do that. While saving the template, simply do not select Remember Symbol or Remember Timeframe, and it will apply without changing your current chart view.

Knowledge Base Article

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Indicator Template

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Will deleting a template remove my existing drawings?

No, deleting a Drawing Template will not affect any drawings already created on your chart. It only removes the saved style settings.

Knowledge Base Article

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Drawing Template

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How can I set Take Profit (TP) and Stop Loss (SL) for my position?

You can set TP/SL in two ways: While placing the entry order, or From the Active Positions tab after the position is opened ​ You have to enter the Trigger Price or ROE % for setting the TP/SL Order and you can see the Estimate PNL. ​ Important points to note: TP/SL applies to all quantities of the

Knowledge Base Article

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Order Placing & Active Positions

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Who owns the private key to my Web3 wallet? Can I access it?

You do not have direct access to your private key. CoinDCX securely stores it in an encrypted format, so only they have custody of it, ensuring it remains safe.

Knowledge Base Article

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WEB 3 Custody

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Will my VIP Level change if I trade only in INR Futures?

Starting May 2026, your INR Futures trading volume will be included in VIP Level calculations. This means it will contribute to your overall trading volume and may help you qualify for a higher VIP tier.

Knowledge Base Article

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VIP Levels

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Can I lose more than my invested amount in Futures?

It depends on the margin mode you are using. If you're using Isolated Margin, No. Only the margin allocated to that specific position is at risk. If your position is liquidated, your maximum loss is limited to the margin invested in that trade. Your remaining Futures wallet balance and other positio

Knowledge Base Article

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Liquidation

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Why is my token balance locked?

In case there is an open position (Spot/Margin), lending request or a pending withdrawal request, an equivalent amount of that coin would be locked. In order to unlock your funds, you'll have to cancel the order or wait until the order is filled or executed.

Knowledge Base Article

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Trading on CoinDCX

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Why do I need a recovery file?

The recovery file is crucial for maintaining access to your Web3 account if you change or lose access to your email. Without this file, you risk losing access to your Web3 assets permanently. Always back up the file in a secure location.

Knowledge Base Article

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WEB 3 Recovery

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What if I lose access to my Google account? How can I log back into Web3?

If you lose access to your Google account, you can recover your Web3 wallet using a special "Recovery file" named COINDCX_DO_NOT_DELETE_1234.txt. Make sure to save this file on your device and in secure places. It’s a safety net that helps you get back into your wallet if needed. ​ ​

Knowledge Base Article

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WEB 3 Recovery

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Who can use this API?

It’s available for users who have a main CoinDCX account with SUB-ACCOUNTS SET UP. You also need API access to use it. For security reasons, only API keys generated post July 31st, 2024 will have access to these APIs. Note: Only the master account will have access to THE SUB-ACCOUNT TRANSFER API and

Knowledge Base Article

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Sub-Account Balance Transfer API

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Does cancelling a TP/SL order affect my open position?

No. Cancelling a TP/SL order only removes the exit condition. Your open options position remains active and unchanged until you manually close it or it is liquidated.

Knowledge Base Article

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Options - TP/SL

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What is liquidation in futures trading?

Liquidation occurs when your position is automatically closed because the available margin is no longer sufficient to keep the position open. The way liquidation works depends on the margin mode you've selected: In Isolated Margin The risk is limited to the margin allocated to that specific position

Knowledge Base Article

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Liquidation

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How often will my volume be updated?

Your volume eligibility is recalculated after every trade. So as soon as a trade pushes your cumulative notional volume above $1 million, you lose refund eligibility starting from the very next trade.

Knowledge Base Article

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Refund Based Trading Fees in Options Trading

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24