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Is the CIPF externally audited?

Yes. The CIPF and CoinDCX’s security practices are independently audited by reputed firms to ensure credibility and compliance.

Knowledge Base Article

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Trust & Transparency Centre

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What constitutes a suspicious transaction under PMLA?

Suspicious transaction means a transaction referred to in clause (h) of sub-rule(1) of Rule 2 of Prevention of Money-Laundering (Maintenance of Records) Rules 2005, including an attempted transaction, whether or not made in cash, which to a person acting in good faith: (a) gives rise to a reasonable

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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Is it mandatory to implement a Client Due Diligence programme?

Yes. Every reporting entity is required to formulate and implement a client due diligence programme approved by the senior management.

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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What is a Money Laundering offence?

a person shall be guilty of offence of money laundering if such person is found to have directly or indirectly attempted to indulge or knowingly assisted or knowingly is a party or is actually involved in one or more of the following processes or activities connected with proceeds of crime, namely:

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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Can appeal be filed against the order of Director, FIU-IND imposing fine?

Any reporting entity aggrieved by any order of the Director made under sub-section (2) of section 13, may prefer an appeal to the Appellate Tribunal.

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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How many templates can I mark as my favorite?

You can mark multiple templates as favorites. This allows you to quickly access and switch between them whenever needed.

Knowledge Base Article

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Indicator Template

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How can I save an Indicator Template?

You can save your preferred indicator setup by following these steps: Apply one or more indicators on the chart Modify the indicator settings (inputs, styles) as needed Click on “Indicator Template” (next to the Indicators option) Enter a template name (Optional) Select: Remember Symbol Remember Tim

Knowledge Base Article

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Indicator Template

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Why is the contract chart based on Mark Price and not LTP?

Contract charts are based on Mark Price because options contracts currently have lower liquidity. LTP (Last Traded Price) may remain unchanged for long periods, making charts look flat and misleading. Mark Price provides a fair and continuous price, calculated using market factors, and shows meaning

Knowledge Base Article

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Options - Contract Chart

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Can I view the chart based on LTP instead of Mark Price?

No. Contract charts will only be available on Mark Price. LTP-based charts are not supported due to low liquidity, which can result in inaccurate or flat charts.

Knowledge Base Article

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Options - Contract Chart

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Can I edit an existing layout?

Yes, you can make changes to an existing layout at any time. After making changes, simply click on Save again to update the layout with the latest setup.

Knowledge Base Article

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Layout

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Can I see the funding amount paid or received in Past P&L?

Yes. You can view the total funding amount paid or received for the selected timeframe within the Past P&L section.

Knowledge Base Article

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Past PNL Enhancement

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Can I use my Login PIN instead of my password?

Your Login PIN is designed for quicker access to the CoinDCX app after it has been set up. For certain actions, such as logging in on a new device or making security-related changes, you may still be asked to enter your password, OTP, or complete 2FA verification.

Knowledge Base Article

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Login PIN

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What happens if I save a template with the same name?

In such cases, the system may either overwrite the existing template or prompt you to create a new one, depending on how the platform handles duplicate names.

Knowledge Base Article

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Indicator Template

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Can I save multiple indicators in one template?

Yes, you can save multiple indicators in a single template. All the indicators you apply, along with their customized settings, will be stored together in that template.

Knowledge Base Article

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Indicator Template

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Why should I add a nominee?

Adding a nominee helps facilitate the asset transmission process by identifying the person you've nominated to receive your assets. This can help make the claim process smoother, subject to applicable laws and verification requirements.

Knowledge Base Article

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Nomination

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What is Insta?

Insta Trading (Instant Order) allows you to buy or sell cryptocurrencies instantly at the best available market price, without interacting with the order book. It offers a fast and simple trading experience, enabling you to Buy cryptocurrencies instantly using INR & Sell your crypto holdings and rec

Knowledge Base Article

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Insta Trading

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Why should I use Cross Margin?

Cross Margin allows you to make more efficient use of your available margin by sharing it across eligible positions. It can help reduce the chances of liquidation during temporary market fluctuations. However, because all available margin is shared, a liquidation can impact your entire Futures walle

Knowledge Base Article

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Leverage & Margin Mode

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Can my balance be spread across multiple chains? How does it happen?

Yes, your balance can be spread across multiple chains. For example, you started with USDT just on the Polygon chain but after a few transactions, it is possible that your USDT balance is spread across Polygon and BSC chains. ​ This is a very common phenomenon in the Web 3 ecosystem. You still are i

Knowledge Base Article

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Trade

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Is there any fee to update my name?

No. Updating your username is completely free. CoinDCX does not charge any fee for processing name update requests.

Knowledge Base Article

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Username Update

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Can previously deducted 20% TDS be reversed?

TDS deducted and deposited with the tax authorities cannot be reversed by CoinDCX. Users may claim eligible tax credits while filing their Income Tax Return (ITR), subject to applicable tax regulations.

Knowledge Base Article

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Tax Deducted at Source (TDS)

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24