Skip to main content
Help & Support

Can't find what you're looking for?

Ask a question

Search Results (830)

Relevance
Selected Relevance
HS
What is a stop loss order?

A stop loss order is an order that enables you to automatically place an order in the system to cut your losses at your desired level. Stop loss orders involve a trigger price, which when crossed automatically triggers an order to be entered into the system and executes it at a predetermined price l

Knowledge Base Article

 • 

Futures Trading

HS
Where can I trade Crypto Futures?

You can conveniently trade Crypto Futures using CoinDCX GO, Pro App and Web. Take your crypto trading to the next level with Futures trading on CoinDCX where, subject to the terms, you get leverage of up to 20x in a highly liquid environment, and the added benefit of low fees.

Knowledge Base Article

 • 

Futures Trading

C
As a Prime member, What are the investment options available for High Net-Worth Individuals (HNIs) and institutions?

As a Prime member, there are several premium investment options available to High Net-Worth Individuals (HNIs) and institutions. These include Advanced Earn, Crypto Baskets, and Crypto SIPs.

Knowledge Base Article

 • 

CoinDCX prime

HS
Why are the buying and selling prices different for the cryptos on CoinDCX?

In most markets, the prices for buying and selling are naturally a bit different. In India's VDA (Virtual Digital Asset) markets, this difference is often wider because of the 1% TDS (Tax Deducted at Source). Sellers usually set higher selling prices and lower buying prices, trying to find a balance

Knowledge Base Article

 • 

Trading on CoinDCX

HS
Can I make deposits/withdrawals on CoinDCX without completing my KYC?

To enjoy the convenience of depositing or withdrawing crypto and INR, it's important for users to complete their KYC (Know Your Customer) process. This helps ensure a secure and smooth experience for everyone.

Knowledge Base Article

 • 

Verification

HS
Why do I see my name as Beneficiary while initiating a Quick Bank Transfer?

Please note that each user is assigned a unique system-generated bank account number. As these bank details are unique for each user, we would request you to not share them with anyone else. All fund transfers that a user initiates are linked to this specific account and are settled against their Co

Knowledge Base Article

 • 

Quick Bank Transfer

C
How to get more points?

Earning Okto Points is straightforward and rewarding: Loyalty Reward Point: As recognition for your past activities on the CoinDCX app, we're awarding you Loyalty Rewards in Okto Points. Trading Activity: Engage in trades involving 50,000+ tokens to earn points based on your transaction and activiti

Knowledge Base Article

 • 

Okto Points

HS
How to report issues related to CoinDCX? / How do I get help on CoinDCX?

CoinDCX is known for its extremely cooperative and customer friendly support system. All users can visit Help & Support under Account in case they face any issues related to CoinDCX.

Knowledge Base Article

 • 

Trading on CoinDCX

C
Which tokens are included in Advanced Earn?

Currently Available: BTC (Bitcoin) ​ Coming Soon: ETH (Ethereum) and USDT (Tether)

Knowledge Base Article

 • 

Advanced Earn

HS
What is the process of KYC under PMLA?

KYC stands for Know Your Customer. Under PMLA, Reporting Entities are required to obtain information about their customers' identity, address, occupation, and other relevant details by collecting their PAN, Officially Valid Documents (OVD) & other related documents.

Knowledge Base Article

 • 

PMLA Rules from a User POV

HS
How to transfer funds from Union Bank of India app to CoinDCX wallet?

Follow these steps to add funds in your CoinDCX wallet 1. Click ‘Add’ on the homepage of CoinDCX app and then select ‘Add Funds’. ​ ​ ​ ​ 2. Enter the amount you want to transfer to your CoinDCX wallet and proceed. ​ ​​ ​ 3. Choose Net Banking option and click on ‘Continue‘ to proceed adding funds t

Knowledge Base Article

 • 

INR Deposit Guide (As per the Bank)

C
What changes can I expect in P&L.

The P&L section is getting a major upgrade to enhance your Portfolio experience with: Real-time insights for better tracking. Clearer P&L breakdowns, including product-level details. Improved handling of token delistings to maintain accuracy. Better consistency across platforms for a seamless experi

Knowledge Base Article

 • 

CoinDCX Unified App

C
Can I cancel my earn request before the end of the lock-in period?

No, you can't cancel your earn request before the end of the lock-in period. You can only request a cancellation after the lock-in period is completed.

Knowledge Base Article

 • 

Advanced Earn

C
What do I need to use this API?

You need: A main CoinDCX account. Sub-accounts under that main account. API access enabled for your account.

Knowledge Base Article

 • 

Sub-Account Balance Transfer API

C
Can I still deposit funds into my CoinDCX account from my Paytm bank account?

Yes, you can still make deposits (Payins) from your Paytm bank account to your CoinDCX account. However, please note that INR withdrawals from your CoinDCX account to your Paytm bank account will not be possible.

Knowledge Base Article

 • 

Verification

C
What documents are required and why are compliance checks performed?

You may be asked for additional details such as: ​ Wallet type (self-custody or exchange) VASP (Virtual Asset Service Provider) name Identity of sender/receiver Proof of wallet ownership ​ These details help us comply with the global FATF Travel Rule.

Knowledge Base Article

 • 

Crypto Deposit & Withdrawal (CDW) & Travel Rule

HS
How to transfer funds from Bank of India app to CoinDCX wallet?

Follow these steps to add funds in your CoinDCX wallet 1. Click ‘Add’ on the homepage of CoinDCX app and then select ‘Add Funds’. ​ ​ ​ ​ 2. Enter the amount you want to transfer to your CoinDCX wallet and proceed. ​ ​​ ​ 3. Choose Net Banking option and click on ‘Continue‘ to proceed adding funds t

Knowledge Base Article

 • 

INR Deposit Guide (As per the Bank)

C
Will search results differ between sections?

Yes, Home and All Market screens: Comprehensive results for all products and markets. Invest Section: Coins with prices in INR only. Trade Section: Futures pairs only.

Knowledge Base Article

 • 

CoinDCX Unified App

HS
How to transfer funds from Karur Vysya Bank app to CoinDCX wallet?

Follow these steps to add funds in your CoinDCX wallet 1. Click ‘Add’ on the homepage of CoinDCX app and then select ‘Add Funds’. ​ ​ ​ ​ 2. Enter the amount you want to transfer to your CoinDCX wallet and proceed. ​ ​​ ​ 3. Choose Net Banking option and click on ‘Continue‘ to proceed adding funds t

Knowledge Base Article

 • 

INR Deposit Guide (As per the Bank)

HS
I am not able to log in to my bank account?

Please make sure you are trying to log in using your registered bank account only. The deposit MUST be done from the bank account that you have linked with your CoinDCX profile. In case you are still facing issues while logging in, we would request you to contact your respective bank for further ass

Knowledge Base Article

 • 

Net Banking - Deposit Method

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

© All rights reserved by Primestack Pte. Ltd.

users-badge assets-badge volume-badge funding-badge aml-badge

DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24