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What details are saved in a Layout?

A layout saves the following details: Market (pair) Indicators applied Drawings on the chart Selected timeframe When you load a layout, your chart will open with the same pair and all the saved settings applied, helping you continue your analysis seamlessly.

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Layout

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How do I block a Verified Device?

If you no longer use a device or don't recognize it, you can block it. Follow these steps: ​ Open the CoinDCX app.Go to Profile > Security Settings.Tap Verified Devices.Select the device you want to block.Tap Block Device.Confirm your action. The selected device will no longer be able to access your

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Verified Devices

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Can I still verify my bank account manually if I don't want to use UPI?

Yes. If you prefer not to use UPI, or if you don't have a UPI app installed, you can choose the "Add Bank Account Manually" option. You will need to manually type your Account Number and IFSC code. ​ ​

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Verify Bank Account Using UPI

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What is the minimum tenure for which my virtual digital asset(s) have to be deployed under Earn in order to generate returns?

At the moment, the shortest period you can hold onto your virtual digital assets or tokens is 7 days. Please note that this duration may differ for various assets, and if there are any adjustments to the minimum holding period, we will make sure to keep you informed about it regularly.

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Simple Earn

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How do I resend the verification email for a Sub-Account?

If a Sub-Account hasn't been verified yet: Visit the CoinDCX website and log in to your account. Click the Profile icon.Select Sub-Accounts.Click Resend Email next to the pending Sub-Account. A new verification email will be sent to the registered email address.

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Account Creation & Activation

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Why hasn't my Sub-Account been activated?

A newly created Sub-Account must verify its registered email address before it can be used. If the verification email hasn't been received or has expired, the master account can resend it by going to: Profile → Sub-Accounts → Resend Email

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Account Creation & Activation

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Why isn't my Google Authenticator code working?

Your verification code may not work if: The code has already expired.Your device's date and time aren't synced automatically.Authenticator App's time zone is not set to ISTYou're entering an older code instead of the latest one. Google Authenticator generates a new verification code every 30 seconds

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OTP & Two-Factor Authentication (2FA)

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Can I start SIP at any time or when the market is high?

Systematic Investment Plan (SIP)can be started at any point of the time and at any state of the market. SIP helps you to start investing with a purpose without worrying about market highs and lows.

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Systematic Investment Plan (SIP)

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Why is the conversion price revised in Options Trading?

The USDT–INR conversion rate is periodically revised based on broader macro factors, including changes in the USD–INR valuation, operational costs, and market liquidity conditions. The conversion rate is intentionally priced with a small buffer relative to the live USD–INR rate to reduce the need fo

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USDT<>INR Conversion Rate

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What is the best time to invest in the SIP?

There is no ‘good’ or ‘best’ time to invest through the Systematic Investment Plan (SIP). All SIP orders are executed as market orders so you don’t have to wait for the perfect opportunity to invest. Once you select a particular fund to invest in, you can start any time and invest regularly every we

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Systematic Investment Plan (SIP)

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What happens after I submit my complaint to Grievance?

Once you submit your grievance, it will be reviewed by our Grievance Specialists. ​ If additional information or clarification is required, our team will contact you using your registered contact details. ​ To help us review your grievance without delays, please ensure you have included all the requ

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Grievance

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How many days of trading volume are considered?

Your VIP Level is calculated based on your trading volume over the last 30 days. This includes both Spot and Futures trading across INR and USDT pairs.

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VIP Levels

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Will my VIP Level change if I trade only in INR Futures?

Starting May 2026, your INR Futures trading volume will be included in VIP Level calculations. This means it will contribute to your overall trading volume and may help you qualify for a higher VIP tier.

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VIP Levels

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Why did my VIP Level change even though I didn’t trade recently?

VIP Levels are calculated on a rolling 30-day basis. If older trades move out of the 30-day window, your total volume may change, which can impact your VIP Level.

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VIP Levels

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Can my VIP Level decrease as well?

Yes, VIP Levels are dynamic and based on your last 30 days trading volume. If your trading activity reduces, your VIP Level may be adjusted accordingly during the weekly review.

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VIP Levels

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Do I need to opt-in to get VIP benefits?

No, VIP Levels are automatically assigned based on your trading volume. No separate opt-in is required.

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VIP Levels

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Is my information secure during the Re-KYC process?

During the Re-KYC process, we have implemented rigorous measures to ensure the utmost security and confidentiality of your information. To maintain the privacy of customer data, we employ encryption protocols for secure data transmission, strictly adhere to data protection laws, and implement robust

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Re-KYC Verification

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Which devices support Biometric Login?

Biometric Login is available on compatible devices that support: Fingerprint authenticationFace ID or facial recognition Your device must have biometric authentication set up in its system settings before you can enable it in the CoinDCX app.

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Biometric Login

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Is it necessary to use the same Google account for both CoinDCX and CoinDCX Web 3?

Yes, you need to use the same Google account for both platforms

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Getting Started

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Will there be earning opportunities on the CoinDCX Web 3 like on Okto?

Yes, in the future, that will be possible.

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Getting Started

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24