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What should my Login PIN be?

Your Login PIN must: Be 6 digits long.Make it strongNot be shared with anyone. For better security, avoid using easily guessable PINs such as your birth year, mobile number, or repeated digits like 111111.

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Login PIN

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How do I disable Two-Factor Authentication (2FA)?

Follow these steps: Log in to your CoinDCX account.Go to Security.Tap Disable Google Auth.Tap Continue.Enter your Security PIN and tap Send OTP.Enter the OTP sent to your registered email address and the code generated by Google Authenticator.Tap Disable Google Auth. Your 2FA will be disabled succes

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OTP & Two-Factor Authentication (2FA)

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Why do I need to complete identity verification?

To help keep your account secure, you'll be required to verify your identity using your PAN details, Date of Birth, and a selfie before your mobile number can be updated.

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Mobile Number Update

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Is CoinDCX tracking my live location?

No. CoinDCX only accesses your location during the selfie verification process to help securely verify your identity. Your live location is not continuously tracked.

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Selfie Verification & Location Access

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Will my personal data be shared with authorities?

Your personal data is shared only when legally required by regulatory or law-enforcement authorities. CoinDCX strictly follows data privacy laws and uses robust security measures to keep your information safe.

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Transaction Issues & Support

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Can I use the same Backup Code more than once?

No. Each Backup Code can only be used once. Once a Backup Code has been used, it becomes invalid and cannot be used again.

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Backup Codes

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What happens if I don't undergo Re-KYC?

In accordance with the latest guidelines from the Financial Intelligence Unit - India, failure to complete the verification within the provided 30-day timeframe after receiving the Re-KYC email may result in CoinDCX taking action on your account. ​ To continue enjoying uninterrupted access for tradi

Knowledge Base Article

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Re-KYC Verification

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How can I verify the Refund Amount?

A trade-wise breakdown of the refund amount is not provided separately. However, you can manually verify the refund by checking your trade history and summing up the trading fees charged for all eligible trades executed during the day. Once the refund is credited to your Options Wallet, the transact

Knowledge Base Article

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Refund Based Trading Fees in Options Trading

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Why are my INR withdrawals/payouts to Paytm bank accounts failing?

According to the recent RBI notification, as of March 15, 2024, users are restricted from adding funds to their Paytm bank accounts. However, funds already present in your Paytm Payments Bank Limited (PPBL) account can still be utilized.

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Paytm Bank Account

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Why can't I view my Backup Codes again?

For your account's security, Backup Codes are displayed only once when they're generated. If you didn't download or save them, you'll need to reset your Backup Codes to generate a new set.

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Backup Codes

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What should I do if wallet verification fails?

If the wallet signing or verification process fails, you can simply try again. Common reasons for failure include: Cancelling the signing request Network or connectivity issues Wallet application errors Session timeout Please retry the verification process from the beginning. If the issue persists,

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Wallet Verification & Proof of Ownership

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Can there be multiple authorized signatory?

To maintain a streamlined onboarding process and ensure compliance, we currently allow only one authorized signatory to log in and complete the onboarding journey. We cannot link multiple accounts to a single user ID. ​ We understand that this may pose limitations for some users who have multiple au

Knowledge Base Article

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Enterprise Onboarding

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I got less than I expected. Can I get a refund?

No. Cryptocurrency prices are highly volatile and may change between the time you place and complete your transaction. Before confirming your order, you'll be shown an estimated number of tokens, their estimated value, and a warning about potential price fluctuations. Since market prices are beyond

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Crypto to Crypto Swap

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What platform fee does CoinDCX charge for Web3 trades?

CoinDCX charges a 1.5% platform fee on Web3 Buy and Sell transactions. This fee helps us maintain and continuously improve the Web3 trading experience.

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Crypto to Crypto Swap

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Can I still deposit funds into my CoinDCX account from my Paytm bank account?

Yes, you can still make deposits (Payins) from your Paytm bank account to your CoinDCX account. However, please note that INR withdrawals from your CoinDCX account to your Paytm bank account will not be possible.

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Paytm Bank Account

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What is leverage?

Leverage allows you to open a larger trading position by using a smaller amount of your own funds. It can increase both your potential profits and potential losses. For example, using 10x leverage means you can open a position worth 10 times your margin. ​ Important: If the market moves against your

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Leverage & Margin Mode

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Why can’t I select 29th, 30th, or 31st for monthly SIP?

For monthly SIPs, you can select dates only between the 1st and 28th of each month. This ensures smooth and consistent execution across all months, as not every month has the 29th, 30th, or 31st.

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Systematic Investment Plan (SIP)

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What is the maximum amount allowed for a SIP?

The maximum investment amount for a single SIP depends on the token selected. Since investment limits may vary across tokens, the maximum SIP amount will be determined based on the specific token chosen.

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Systematic Investment Plan (SIP)

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Whether any civil or criminal proceedings can be initiated for furnishing information?

No. It is provided for in section 14 of the Prevention of Money Laundering Act, 2002, that the reporting entity, its directors and employees shall not be liable to any civil or criminal proceedings against them for furnishing information under clause (b) of sub-section (l) of section 12.

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PMLA Rules from a Reporting Entity POV

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Is there any cut off time for Scheduled SIP Installment?

No, there is no fixed cut-off time for SIP deductions. Your scheduled SIP installment can be debited at any time on the selected day and will be executed at the prevailing market price.

Knowledge Base Article

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Systematic Investment Plan (SIP)

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24