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What is the process of KYC under PMLA?

KYC stands for Know Your Customer. Under PMLA, Reporting Entities are required to obtain information about their customers' identity, address, occupation, and other relevant details by collecting their PAN, Officially Valid Documents (OVD) & other related documents.

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PMLA Rules from a User POV

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When will the new token be listed?

If the rebranded token has not yet been listed, trading will remain unavailable until the listing is completed. Once the token is listed and trading goes live, your PnL will be updated automatically, and we'll notify you through our official communication channels. Rest assured, your converted token

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Rebranding/Redenomination

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What is a Banking Company?

Banking company under PMLA means a banking company or a cooperative bank to which the Banking Regulation Act, 1949 1949 (10 of 1949) applies and includes any bank or banking institution referred to in section 51 of that Act.

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PMLA Rules from a Reporting Entity POV

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Why am I unable to add the CoinDCX bank account as a beneficiary?

If you're unable to add the CoinDCX bank account as a beneficiary, it could be due to one of the following reasons: The account number or IFSC code has been entered incorrectly.The beneficiary name doesn't match the name displayed in your CoinDCX account.Your bank is displaying a temporary validatio

Knowledge Base Article

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Adding Beneficiary

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Do I need to take any action if a trading pair is being delisted?

Not necessarily. If the token is available in other trading pairs, you can continue trading it as usual. However, if you specifically wish to trade using the pair that's being delisted, you'll need to complete your transactions before the announced delisting date and time.

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Pair Delisting

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What is the funding interval for Crypto Futures?

The funding interval varies depending on the Futures market and prevailing market conditions. Most Crypto Futures markets have a funding interval of 8 hours. Some Futures markets have a funding interval of 4 hours. During periods of high market volatility, the funding interval for certain Futures ma

Knowledge Base Article

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Funding

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The bank account provided by CoinDCX for INR deposits is under maintenance. How to deposit?

If the bank account provided by CoinDCX for INR deposits or your selected payment method is temporarily under maintenance, you may not be able to use that option until the maintenance activity is completed. To ensure a smooth deposit experience, CoinDCX strives to provide alternate bank accounts and

Knowledge Base Article

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Unable to Deposit INR?

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Where can I change the timezone setting in the charts?

Click the clock at the bottom right of your chart (on web/desktop) or go to chart settings then select Symbols and then your preferred timezone from the list, and your chart will instantly reflect the new timezone. This will help you align chart times with your local trading hours or market of inter

Knowledge Base Article

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Charts & Indicators

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Do I need to transfer INR to my Web3 Wallet?

No. You don't need to transfer INR to your Web3 Wallet. Simply select INR as your payment method while placing the order. The required amount will be deducted from your Spot Wallet, provided you have sufficient INR balance.

Knowledge Base Article

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INR to Crypto Swap

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Can I use Wallet Signing for an exchange wallet?

No. Wallet Signing is only supported for private (un-hosted) wallets where you control the wallet and have access to the private keys. Exchange wallets are custodial wallets managed by the respective exchange, and therefore cannot be verified through the Wallet Signing process.

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Wallet Verification & Proof of Ownership

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Can a legal heir raise a claim if no nominee has been added?

Yes. If no nominee has been registered, a legal heir or other legally entitled beneficiary may initiate a demise claim by submitting the required documents and completing the necessary verification process.

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Demise Claim

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How do I enable Two-Factor Authentication (2FA)?

Sub account will log in to the website: https://account.coindcx.com/login Tap the Profile icon in the top-right corner.Select Security.Tap Google Authenticator.Download Google Authenticator or click Next if it's already downloaded.Copy the Secret Key.Open Google Authenticator.Tap the + icon.Enter Co

Knowledge Base Article

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Sub-Account Profile & Security

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Where can I get more information or assistance?

For any questions or concerns, please contact our support team through the in-app help section or at the official support email.

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Web3 - Fee Update

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What happens if I don't undergo Re-KYC?

In accordance with the latest guidelines from the Financial Intelligence Unit - India, failure to complete the verification within the provided 30-day timeframe after receiving the Re-KYC email may result in CoinDCX taking action on your account. ​ To continue enjoying uninterrupted access for tradi

Knowledge Base Article

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Re-KYC Verification

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Who can I add as a nominee?

You can nominate any individual you trust to receive the Virtual Digital Assets (VDAs) held in your CoinDCX account. Your nominee may be a family member or any other individual. Your nominee does not need to have a CoinDCX account at the time of nomination. However, to submit a transmission claim an

Knowledge Base Article

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Nomination

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Can I still log in if Biometric Login doesn't work?

Yes. If biometric authentication isn't available or fails, you can log in using your Login PIN or password, depending on your account settings.

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Biometric Login

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Can I deposit crypto from an external wallet into CoinDCX Web3?

No. Deposits from external wallets into your CoinDCX Web3 Wallet are not supported and may result in the permanent loss of your funds.

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Transfer

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Why are my INR withdrawals getting rejected repeatedly?

If your INR withdrawal requests are being rejected repeatedly, it could be due to one of the following reasons: Your bank account details may have changed recently.Your bank may have placed restrictions on the bank account. If you've recently changed your bank branch or bank account details, ensure

Knowledge Base Article

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Withdrawal Delayed/Rejected?

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Can I change my preference anytime?

Yes. You can change your preference anytime from the Product Wallet settings. Your updated preference will take effect immediately.

Knowledge Base Article

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Unified Wallet

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Why am I seeing a "Declined by Bank" error while depositing INR?

If you're seeing a "Declined by Bank", "Issuer Declined", or "Do Not Honor" message while depositing INR, it means that the transaction couldn't be completed successfully. We recommend trying the following: Retry the transaction after some time.Try another available payment method, if applicable.If

Knowledge Base Article

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Unable to Deposit INR?

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24