Can't find what you're looking for?

Ask a question

Search Results (1.2K)

Relevance
Selected Relevance
C
Why isn't my new password being accepted?

Your new password may not be accepted if: It doesn't meet the required password criteria.The confirmation password doesn't match.The verification process wasn't completed successfully. Your password must: Be at least 8 characters long.Include 1 uppercase letter (A–Z).Include 1 lowercase letter (a–z)

Knowledge Base Article

 • 

Password Management

C
Will this impact the Past PNL?

No, it will not impact the Past PNL of your options positions. The Past PNL remains unchanged, as all necessary adjustments are already accounted for during the settlement process.

Knowledge Base Article

 • 

USDT<>INR Conversion Rate

C
What happens to the proceedings if the nominee dies after the account holder but before the money is paid by CoinDCX?

In the unfortunate event that the nominee passes away after the account holder but before CoinDCX processes the payment, the money will be paid to the heirs or legal representatives of the nominee. We understand the sensitivity of such situations and assure you that we will work with the utmost care

Knowledge Base Article

 • 

Demise Claim

C
What happens if there are multiple claimants or a legal dispute?

If there are competing claims, succession-related disputes, or ongoing court proceedings concerning the deceased user's assets, CoinDCX may pause the transmission process until the matter is resolved in accordance with applicable law.

Knowledge Base Article

 • 

Demise Claim

C
How do I sell a cryptocurrency using Insta on the Website?

Log in to your CoinDCX account. Go to Trade → Coins → Quick Buy. Search for and select the cryptocurrency. Choose Sell. You will see the Estimated Selling Price, which reflects the best available market price. It may differ from the buying price. Enter the quantity you want to sell. Review the estim

Knowledge Base Article

 • 

Insta Trading

C
What happens after I submit my documents?

Once your documents have been submitted, CoinDCX will review them and complete the necessary verification before processing the claim. If any additional information or documents are required, you'll be informed during the review process. Upon successful verification, the transmission process will be

Knowledge Base Article

 • 

Demise Claim

C
Why do I need to complete identity verification?

To protect your account from unauthorized changes, you'll be required to verify your identity using your PAN details, Date of Birth, and a selfie before your email address can be updated.

Knowledge Base Article

 • 

Email ID Update

C
Is this the same as buying US stocks or actual stock futures?

No, this is not the same as buying US stocks or holding actual shares. These are perpetual futures contracts, not spot stocks. This means: You do not own the underlying stock You do not get shareholder rights, dividends, or voting rights Your profit or loss depends on price movement, leverage, fundi

Knowledge Base Article

 • 

Global Futures

C
When should the verification of identity of clients be undertaken?

Every reporting entity shall identify its clients, verify their identity, obtain information on the purpose and intended nature of the business relationship; and determine whether a client is acting on behalf of a beneficial owner, and identify the beneficial owner and take all steps to verify the i

Knowledge Base Article

 • 

PMLA Rules from a Reporting Entity POV

C
What platform do these charts belong to?

These charts are powered by TradingView, widely used by traders and investors for technical analysis. You'll find advanced tools, indicators, and customizable layouts integrated directly within our platform through TradingView.

Knowledge Base Article

 • 

Charts & Indicators

C
Will it impact the PNL of my previous positions?

No, it will not impact the PNL of your previous positions. The impact of conversion rate revision is only applicable to positions that were active at the time of the revision.

Knowledge Base Article

 • 

USDT<>INR Conversion Rate

C
What is changing in the Options Brokerage benefit?

We are introducing a Refund-Based Brokerage for Options Trading. Under this, standard trading fees will be charged at the time of trade execution, and eligible users will receive a daily refund of their trading fees directly into their Options Wallet. This benefit is applicable for users whose cumul

Knowledge Base Article

 • 

Refund Based Trading Fees in Options Trading

C
What is a Money Laundering offence?

a person shall be guilty of offence of money laundering if such person is found to have directly or indirectly attempted to indulge or knowingly assisted or knowingly is a party or is actually involved in one or more of the following processes or activities connected with proceeds of crime, namely:

Knowledge Base Article

 • 

PMLA Rules from a Reporting Entity POV

C
What happens to unused funds in my INR Wallet?

To help maintain a secure and compliant platform, CoinDCX periodically reviews inactive balances. If funds remain unused in your INR Wallet for more than 365 days, they may be refunded to your registered bank account as part of our compliance process. If you have any questions, please reach out to o

Knowledge Base Article

 • 

Wallet Balance & Transaction History

C
What is a Non-banking Financial Company?

Non-banking financial company shall have the same meaning as assigned to it in clause (f) of section 45-I of the Reserve Bank of India Act, 1934.

Knowledge Base Article

 • 

PMLA Rules from a Reporting Entity POV

C
What is AUC (Assets Under Custody)?

AUC is the total value of all customer crypto assets held with CoinDCX. You can think of it like the way your Demat account shows the total value of your shares - here it reflects your crypto holdings of CoinDCX, fully backed by reserves.

Knowledge Base Article

 • 

Trust & Transparency Centre

C
Will my PNL reflect the Refund received?

Position-level PNL will continue to show Net PNL after fee deduction at the time of the trade. Once the refund is processed, a settlement transaction is created and reflected in the Position Tab, ensuring that your Past PNL is correctly updated.

Knowledge Base Article

 • 

Refund Based Trading Fees in Options Trading

C
What happens if I cancel my SIP?

Once you cancel your Systematic Investment Plan (SIP), no further instalments are deducted, however, if you wish to withdraw the invested amount, you can sell the tokens available in your portfolio.

Knowledge Base Article

 • 

Systematic Investment Plan (SIP)

C
Can I buy a token using its contract address in CoinDCX Web3?

Yes. CoinDCX Web3 allows you to buy supported tokens using their contract address, even if they are not listed in the CoinDCX Web3. However, it's important to note that tokens purchased using a contract address have not been listed or verified by CoinDCX. Before purchasing any such token, we strongl

Knowledge Base Article

 • 

Crypto to Crypto Swap

C
Does the Total Funding Fee include all my positions for the same trading pair?

No. The Total Funding Fee only reflects the Funding Fees for your currently active position. If you completely close the position and later open a new position in the same trading pair, the Total Funding Fee will restart from ₹0. Funding Fees from previously closed positions are not carried forward.

Knowledge Base Article

 • 

Total Funding

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

© All rights reserved by Primestack Pte. Ltd.

users-badge assets-badge volume-badge funding-badge aml-badge

DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24