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Can I be excluded from participating in the Rewards Hub?

Yes, the platform has the capability to blacklist any user from participating in the Rewards Hub based on specific criteria.

Knowledge Base Article

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Reward Hub

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What kinds of rewards can I earn?

Rewards can be distributed in various ways, including: Fixed amounts in USDT or INR or any other token Variable amounts in USDT or INR or any other Token as per tasks assigned to each user.

Knowledge Base Article

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Reward Hub

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Are there any specific conditions for unlocking rewards?

User has to complete the assigned tasks, once the user completes all the levels associated with the Rewards campaign. Users will be eligible to claim rewards. Please note - each reward comes up with expiry so user had to ensure they complete the tasks/levels + claim rewards before the campaign timer

Knowledge Base Article

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Reward Hub

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How can I track and manage my earned rewards?

Your rewards can be found in Rewards Hub > My Rewards

Knowledge Base Article

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Reward Hub

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What are follow-up scams?

Scammers are always looking to take advantage when you’re in a vulnerable circumstance. In some cases, they might try to extract more money from you through a follow-up scam. For example, they might pretend to be from a law enforcement agency offering to investigate your scam and retrieve your money

Knowledge Base Article

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Security Tips

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Why am I being charged gas fees for my Buy/Sell transactions on CoinDCX Web 3?

CoinDCX does not charge a gas fee. The gas fee is the charge imposed by the blockchain for ensuring its security.

Knowledge Base Article

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Trade

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How can I avoid getting taxed on crypto?

The tax measures announced by the Government on cryptos are comprehensive, and it is unlawful to evade taxes.

Knowledge Base Article

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TDS for CoinDCX Pro Users

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How can I create a CoinDCX Web 3 account if I don't have a Google account?

CoinDCX Web 3 account creation currently requires a Google account. If you don't have one, you can easily sign up for a Google account to proceed with creating your CoinDCX Web 3 account.

Knowledge Base Article

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Getting Started

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What if my Backup Codes get compromised?

If you ever have concerns about the security of your backup codes, you can take action by resetting them. Simply click on the ‘Reset’ icon located on your backup codes details page. ​ Additionally, please be aware that when you generate new backup codes, the previous set will automatically become in

Knowledge Base Article

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Backup Codes

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What happens if the amount transferred is different from the amount I have selected in the CoinDCX app for fund transfer?

In such a case, we will credit the exact amount that we have received from your bank account.

Knowledge Base Article

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Quick Bank Transfer

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What is the expected response time for my queries?

Our dedicated support team aims to resolve queries as quickly as possible. Typically, you can expect a resolution within the agreed timeline aligned with our stakeholders.

Knowledge Base Article

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CoinDCX prime

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Will I receive any updates on new products or services?

Yes, as a Prime User, you will receive early access to new products and services before they are available to the general public.

Knowledge Base Article

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CoinDCX prime

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What happens if I send funds to my old wallet address?

Losing Funds Due to Expired Deposit Address ​ If you send funds to an expired deposit address, please note that: Funds may not be credited automatically to your account. Refund Timeline: Refunds are processed once CoinDCX Support verifies the transaction and confirms the issue. The timeline for this

Knowledge Base Article

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Custody FAQs

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What is the process of KYC under PMLA?

KYC stands for Know Your Customer. Under PMLA, Reporting Entities are required to obtain information about their customers' identity, address, occupation, and other relevant details by collecting their PAN, Officially Valid Documents (OVD) & other related documents.

Knowledge Base Article

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PMLA Rules from a User POV

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Is it mandatory to create a PIN for my account?

Setting up a PIN is mandatory within 7 days of signing up for your CoinDCX account. This ensures an added layer of security for your account.

Knowledge Base Article

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PIN

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Will the PIN feature also be enabled for the CoinDCX Pro App on mobile and web?

PIN feature is now also available on CoinDCX Pro app.

Knowledge Base Article

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PIN

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Can I unlock my account without using Biometric or FaceID?

Yes, you can! You have the flexibility to unlock your account using either Biometric/FaceID or a PIN. If you prefer not to enable Biometric or FaceID, the PIN option is always available for your convenience.

Knowledge Base Article

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PIN

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Can I adjust my margin or leverage once I have taken a Futures position?

To make changes to the margin and leverage, simply click on the 'Adjust Leverage' button. The leverage can be adjusted by either adding or removing margin, within the maximum or minimum limits set by CoinDCX. ​ If you want to increase the leverage, you need to remove margin. On the other hand, if yo

Knowledge Base Article

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Futures Trading

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Why do I see my name as Beneficiary while initiating a Quick Bank Transfer?

Please note that each user is assigned a unique system-generated bank account number. As these bank details are unique for each user, we would request you to not share them with anyone else. All fund transfers that a user initiates are linked to this specific account and are settled against their Co

Knowledge Base Article

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Quick Bank Transfer

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Unable to sell the entire quantity resulting into Dust tokens. What should I do?

If the token value is too low in Indian rupees (below INR 100), it cannot be sold and is treated as DUST. We would request you to hold on to these tokens in your wallet until the dust converting feature is live on our platform.

Knowledge Base Article

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Trading on CoinDCX

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24