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I forgot my registered mobile number. What should I do?

If you'd like to update the mobile number linked to your CoinDCX account, we're here to assist you through ​chat​ ​​ ​Go to the help and support page and click on the chat with us option. Click on Sign up and Login and select the Update Phone Number option. Click on Update Phone Number again. Enter

Knowledge Base Article

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Update Profile Details

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Will enabling CW affect my INR transactions?

Yes, enabling Crypto Withdrawal (CW) will impact your INR transactions. Once CW is enabled, UPI deposits will no longer be available for your account. However, you can continue to deposit and withdraw INR using other available methods, provided you comply with all regulations.

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Crypto Withdrawal access

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What is the Earn Product?

Earn is a product offering which allows a CoinDCX user to deploy a minimum quantity of virtual digital assets/ tokens and generate potential returns in the virtual digital assets/ tokens deployed, subject to the terms of the product as mentioned hereinbelow.

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Simple Earn

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How do I know if I’m eligible for Crypto Withdrawal?

You can check your Crypto Withdrawal (CW) eligibility in the Portfolio section of your account. If eligible, a dedicated CTA (Call-to-Action) will appear, guiding you through the process. CW access is being rolled out gradually, and more users will become eligible over time. Stay tuned for updates a

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Crypto Withdrawal access

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How to check funding charges on CoinDCX App?

To check the funding charges on the CoinDCX App, you can follow these steps: ​ Open the app and navigate to the 'Futures Positions' section. From there, choose 'History.' Look for the filter option (three horizontal lines) located on the right-hand side. 4. Within the filter options, select 'Funding

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Trading on CoinDCX

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How do I start trading in INR Margin Futures?

To trade in INR-M Futures: ​ Transfer INR from your INR wallet to your Futures wallet. Select the INR margin tab. Input the price and order size. Margin will be shown in INR Tap on Long/Short

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INR Margin Futures

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What is the minimum amount I can invest with SIP?

There are no fixed values for our Systematic Investment Plan (SIP). You can start SIP with any amount between INR 200 (minimum) & INR 50, 000 (max) on a weekly frequency basis.

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Systematic Investment Plan (SIP)

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In how many cryptos can I open a short position in Margin?

On CoinDCX’s Margin, you can short 50 cryptos on 2 markets each. This means a total of 100 markets are available with this feature.

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Margin Trading

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Which blockchain networks/chains are supported for transferring funds from Web3 to CoinDCX?

Currently, we support these following chains for transferring funds from Web3 to CoinDCX. We will be adding more chains going forward: Arbitrum Base BSC Polygon Solana ​ ​ We’re countiniously expanding our support and will be adding more chains in the future.

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Transfer

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How can I sell cryptos on Insta?

To sell cryptos on Insta: 1.Login with your CoinDCX credentials at https://coindcx.com/login 2.Click on Insta under ‘Quick Buy’ tab. 3.Select which coin you wish to buy via our drop down menu. Enter the quantity of crypto you want to buy, and place your order.

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DCX Insta

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What is the maximum/minimum INR withdrawal limit?

Withdrawal limits on CoinDCX are as per the following: Minimum: INR 100 Maximum: 100% of user's balance Note: It is mandatory to complete your KYC for making withdrawals.

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INR Withdrawals

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What happens if my deposit doesn’t reflect in my CoinDCX account?

Make sure you have deposited to the right wallet address. First, check the transaction status on the blockchain explorer using the transaction hash (TXID). Ensure the network type matches (e.g., ERC20, BEP20). If the issue persists, contact CoinDCX Support with the TXID and other transaction details

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Custody FAQs

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How can I know my Club level?

All you need to do, to know your Club level, is to log in to your account on CoinDCX and click on the fee structure option. Not only will the screen display your current club level, but it will also show you the trading fee that you will be paying for each trade, your 45-day cumulative trading volum

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Trading & Fees

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How often is this information updated?

All reserves, CIPF, TDS, and trading data are updated monthly and displayed in the Transparency Centre.

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Trust & Transparency Centre

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Can I deposit or withdraw crypto from any wallet or exchange?

Yes, you can deposit or withdraw from any verified wallet or exchange. However, deposits from restricted activities are not allowed, and wallets must pass compliance checks.

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Custody FAQs

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Can I undo or redo things I’ve done on the chart?

Yes, you can undo or redo actions like drawings, indicators, or setting changes from the undo button on the top toolbar. This helps you experiment without worrying about mistakes.

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Charts & Indicators

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How can I create, reset and delete my Backup Codes on CoinDCX Pro app?

To create your backup codes: Log into your CoinDCX Pro app Click on AccountsClick on SecurityClick on “Backup Codes”Click on “Continue to web login” and go to M-Web Backup Codes pageClick on “Get Backup Codes”Enter your password and OTP/Google Authenticator code and click on “Confirm"From here you c

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Backup Codes

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Who owns the private key to my Web3 wallet? Can I access it?

You do not have direct access to your private key. CoinDCX securely stores it in an encrypted format, so only they have custody of it, ensuring it remains safe.

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WEB 3 Custody

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What is the form of earnings and when is the payout?

Hi there! Your earnings are based on the Annual Percentage Yield (APY), calculated over the investment period you’ve selected. Earnings form: You’ll earn a percentage on your investment based on the APY rate for the duration of your chosen earning period. Payout timing: Your payout will be made once

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Simple Earn

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Why is my crypto withdrawal request rejected?

If your withdrawal request has been rejected, it means the transaction did not meet our internal risk checks. You will receive an email from us with instructions to complete the Enhanced Due Diligence (EDD) process. Once you’ve successfully completed the EDD, you can re-initiate your withdrawal requ

Knowledge Base Article

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Crypto Withdrawals

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24