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How do I change my Login PIN?

You can change your Login PIN anytime from the app. Follow these steps: Open the CoinDCX app.Go to Security Settings.Select Change Login PIN.Enter your current PIN.Enter a new 6-digit PIN.Confirm the new PIN. Your new Login PIN will be updated immediately. ​ Good to know: The new PIN cannot be the s

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Login PIN

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Where can I read the full terms and conditions of the Fees Refund?

On the Order Page, eligible users will see a "Get Fees Refunded Daily" message. Clicking on it will display the detailed Terms & Conditions, including the Refund processing timeline.

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Refund Based Trading Fees in Options Trading

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Why have I received a Re-KYC notification?

You have received a Re-KYC notification because your KYC details need to be revalidated or updated as per regulatory guidelines. Completing Re-KYC helps ensure uninterrupted access to your CoinDCX account.

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Re-KYC Verification

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What are the Trading Fees for Futures?

Trading fees are charged on every Futures trade, including both opening and closing positions. ​ USDT Margin Futures: Trading fees are based on your VIP Level. INR Margin Futures: Standard trading fees apply to all users Maker Fee: 0.02% & Taker Fee: 0.05% ​ You can view your applicable trading fees

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Fees & Taxes

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What is the Past Futures Trading P&L feature?

The Past Futures Trading P&L feature allows you to view your historical Futures trading profit and loss across multiple timeframes. This helps you better understand your overall trading performance and earnings over different periods.

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Past PNL Enhancement

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Which tokens can be transferred between CoinDCX and CoinDCX Web3?

Only supported tokens can be transferred between CoinDCX and CoinDCX Web3. Currently, supported tokens include USDT, USDC, and selected native blockchain tokens. We plan to expand the list of supported tokens over time.

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Transfer

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How can I know my Layout is Auto Saved?

Whenever you make changes to your chart, the platform will temporarily show a “Save” option below the layout name, indicating that there are unsaved changes. If Auto Save is enabled, the layout will be saved automatically after a few moments, and the “Save” option will disappear once the changes are

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Layout

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How many templates can I mark as my favorite?

You can mark multiple templates as favorites. This allows you to quickly access and switch between them whenever needed.

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Indicator Template

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What are the Scam Tokens?

Scam tokens are fraudulent or malicious cryptocurrencies created to deceive users or exploit vulnerabilities in the Web3 ecosystem. One of the key advantages of Web3 is that anyone can create and launch a token without approval from a centralized authority. While this promotes innovation, it also al

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Web3 Safety & Security

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When can I exit my Earn position?

You can exit your Earn position at any time. However, if you exit before the minimum tenure or before the agreed duration, you may not be eligible to receive any earnings.

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Simple Earn

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What should I do if I have already shared information or sent funds to someone impersonating CoinDCX?

If you believe you've shared sensitive information or sent funds to someone impersonating CoinDCX, act immediately: ​ Change your CoinDCX account password. Reset your Two-Factor Authentication (2FA) if you believe it may have been compromised. Review your account activity and update your security se

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Beware of CoinDCX Impersonators

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Can I unblock a device after blocking it?

No. Once a device has been blocked, it can't be unblocked from the app/website. Contact CoinDCX Support by tapping "Chat Now" in the top right corner for assistance if you want to unblock a blocked device. ​

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Verified Devices

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What is Average Buying price?

The Average Buying Price is the average price at which you purchased the cryptocurrency you currently hold. If you buy the same cryptocurrency multiple times at different prices, the average buying price is calculated based on all your purchases.

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Portfolio Value

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How safe are my assets under Earn?

Your assets remain visible in your portfolio while participating in Earn. However, the quantity allocated to Earn will remain locked until the Earn request is completed or exited. While CoinDCX takes appropriate measures to facilitate the Earn product, participation involves risks associated with de

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Simple Earn

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What is Current Value?

Current Value is the total value of your current crypto holdings based on the latest market sell price. Since cryptocurrency prices change continuously, the actual value may differ when you sell your assets.

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Portfolio Value

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Which token is used to pay gas fees?

Gas fees and platform fees are deducted using a supported token available on the same blockchain network as your transaction. Depending on the blockchain and your available balance, the fees may be paid using: The blockchain's native token (such as SOL, BNB, ETH, OP, or POL). A supported stablecoin

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Crypto to Crypto Swap

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What is an auto-scale on a chart?

Auto scale adjusts the chart view automatically to fit all visible price movements. It helps keep everything in view, even when you zoom in or out. ​ ​

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Charts & Indicators

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How does liquidation price adjustment work?

You can adjust your liquidation price within the allowed range displayed on the screen. Increasing the liquidation price: Releases some margin from your position, reducing the margin allocated to it. Decreasing the liquidation price: Requires sufficient balance in your Futures Wallet to add margin,

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Order Placing & Active Positions

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How can I switch between USDT Margin and INR Margin?

You can switch between margin types anytime. Simply: Open the Futures section on the CoinDCX App or Website. Tap or click the margin type dropdown. Select either USDT Margin or INR Margin.

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Margin Types (INR Margin & USDT Margin)

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What is the price at which I will get Airdrop?

Since these are distributed Tokens the price of the Airdrop is 0.

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Airdrop

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24