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Is TDS applicable on SIP?

TDS is not applicable on SIP investments at the time of purchase; however, it will be applied when you sell your crypto holdings, as per applicable regulations.

Knowledge Base Article

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Systematic Investment Plan (SIP)

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Why didn’t I receive funds after cancelling SIP?

Cancelling a SIP only stops future installments no further amounts will be deducted from your wallet. Your existing investment remains in your portfolio, and you can view the quantities purchased through SIP under Portfolio → Assets. You can choose to hold or sell these tokens manually at any time b

Knowledge Base Article

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Systematic Investment Plan (SIP)

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What are the roles and responsibilities of various regulators & authorities in the enforcement of PMLA?

Section 54 of the Prevention of Money Laundering Act, 2002 empowers and requires various regulators & authorities to assist in the enforcement of the Act.

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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Is Earn available for all tokens listed on CoinDCX?

No. Earn is only available for selected tokens that are displayed under the Earn section of the CoinDCX App.

Knowledge Base Article

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Simple Earn

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What if I accidentally shared my OTP or approved a suspicious request?

If you've accidentally shared your OTP or approved a suspicious request, take the following steps immediately: ​ Change your CoinDCX account password. Reset your Two-Factor Authentication (2FA) if you believe it may have been compromised. Review your account activity and update your security setting

Knowledge Base Article

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Account Safety

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How can I track a token redenomination or rebranding?

We'll keep you informed through The Announcements page, Email communication & Push Notifications (PNs). We also recommend checking our official announcements for detailed timelines and important updates.

Knowledge Base Article

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Rebranding/Redenomination

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Is there any fee payable for nomination?

No, there are no fees payable on nomination request.

Knowledge Base Article

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Nomination

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What is an OTP?

A One-Time Password (OTP) is a unique verification code sent to your registered email address or registered mobile number to help verify your identity. You may be asked to enter an OTP while: Logging in to your accountResetting your passwordUpdating your registered email address or mobile numberPerf

Knowledge Base Article

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OTP & Two-Factor Authentication (2FA)

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Why are INR withdrawals temporarily unavailable after enabling or disabling 2FA?

For your account's security, INR withdrawals are temporarily unavailable for 24 hours after enabling or disabling Two-Factor Authentication. This cooling-off period helps protect your account from unauthorized changes and fraudulent withdrawals.

Knowledge Base Article

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OTP & Two-Factor Authentication (2FA)

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What happens if I save a template with the same name?

In such cases, the system may either overwrite the existing template or prompt you to create a new one, depending on how the platform handles duplicate names.

Knowledge Base Article

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Indicator Template

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Will my PNL reflect the Refund received?

Position-level PNL will continue to show Net PNL after fee deduction at the time of the trade. Once the refund is processed, a settlement transaction is created and reflected in the Position Tab, ensuring that your Past PNL is correctly updated.

Knowledge Base Article

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Refund Based Trading Fees in Options Trading

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Will deleting a template remove my existing drawings?

No, deleting a Drawing Template will not affect any drawings already created on your chart. It only removes the saved style settings.

Knowledge Base Article

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Drawing Template

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How long does the demise claim process take?

The time required to process a demise claim depends on the completeness of the documents submitted and the successful completion of the verification process. If additional information or documents are required, the process may take longer.

Knowledge Base Article

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Demise Claim

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Is it mandatory to pay TDS?

Yes. As per the Income Tax Act, CoinDCX is required to deduct TDS on eligible transactions. The deducted amount is reflected against your PAN and can be adjusted against your tax liability or claimed as a refund while filing your Income Tax Return (ITR), subject to applicable tax rules.

Knowledge Base Article

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Tax Deducted at Source (TDS)

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Why can’t I select 29th, 30th, or 31st for monthly SIP?

For monthly SIPs, you can select dates only between the 1st and 28th of each month. This ensures smooth and consistent execution across all months, as not every month has the 29th, 30th, or 31st.

Knowledge Base Article

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Systematic Investment Plan (SIP)

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Will my template be saved automatically?

No, indicator templates are not auto-saved. You need to manually save your template after making any changes.

Knowledge Base Article

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Indicator Template

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Is it safe to log in using links received through SMS, email or messaging apps?

No. Always access your CoinDCX account by typing www.coindcx.com into your browser or by using the official CoinDCX mobile application. Do not click on login links received through unsolicited SMS, emails, WhatsApp, Telegram, social media messages, or phone calls. ​ If you're unsure whether a commun

Knowledge Base Article

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Account Safety

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Can a demise claim be put on hold?

Yes. A claim may be placed on hold if additional verification is required or if there are legal disputes, competing claims, or pending court proceedings relating to the deceased user's assets. The claim will continue once the required legal requirements have been fulfilled.

Knowledge Base Article

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Demise Claim

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Does CoinDCX offer investment schemes, guaranteed returns, or account management through social media?

No. CoinDCX does not: Guarantee returns or profits on any investment. Provide portfolio management or account management services through social media or messaging apps. Ask customers to trade or transfer funds through personal bank accounts or wallets. ​ If you receive any such offer claiming to be

Knowledge Base Article

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Beware of CoinDCX Impersonators

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What happens if the market gaps beyond my trigger price?

If the market moves quickly and crosses your trigger price: The TP/SL order will trigger based on Mark Price Execution will attempt at the next available bid/ask In low-liquidity situations, the order may execute at a significantly different price or get rejected

Knowledge Base Article

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Options - TP/SL

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24