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As a Prime member, What are the investment options available for High Net-Worth Individuals (HNIs) and institutions?

As a Prime member, there are several premium investment options available to High Net-Worth Individuals (HNIs) and institutions. These include Advanced Earn, Crypto Baskets, and Crypto SIPs.

Knowledge Base Article

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CoinDCX prime

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Can CoinDCX access my private key?

No, CoinDCX cannot access your private key. They only hold an encrypted version of it, so even they cannot see the actual contents. This ensures your key remains secure.

Knowledge Base Article

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WEB 3 Recovery

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Who will be liable to deduct 1% TDS?

The 1% TDS is to be deducted from the sum payable on the sell value of crypto assets belonging to them. The exchange shall deduct the TDS before making payment to a user for selling any crypto asset.

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TDS for CoinDCX App Users

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When do I need to pay for the SIP?

Systematic Investment Plan (SIP) amount is auto-debited from your CoinDCX wallet on a weekly basis. Ensure to keep adequate funds available in your wallet for timely investment.

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Systematic Investment Plan (SIP)

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I received an email with the subject "xxxx yet to be confirmed xxxx." What does it mean?

This email is part of our communication to inform you about your VDA restriction. It indicates that we have identified a wallet interaction that may not comply with our policies, and your access has been disabled as a precaution.

Knowledge Base Article

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Crypto Deposit/Withdrawal Access Restriction

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What happens if I don’t complete this?

If you don’t provide these details: Your account will be considered non-compliant You may not be able to trade

Knowledge Base Article

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Income & Occupation Details

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What are the returns that would be generated under Earn?

When you use a virtual digital asset or token in the Earn feature, you may generate returns if the token is held for the required minimum period. These returns are calculated as Annual Percentage Yield (APY) and paid out in the same token. For example, if you use your ABC tokens under Earn, you’ll r

Knowledge Base Article

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Simple Earn

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What is the maximum leverage I can get on Margin?

Traders can trade with maximum leverage upto 5x

Knowledge Base Article

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Margin Trading

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How to transfer funds from Kotak Mahindra Bank app to CoinDCX wallet

Follow these steps to add funds in your CoinDCX wallet 1. Click ‘Add’ on the homepage of CoinDCX app and then select ‘Add Funds’. ​ ​ ​ ​ 2. Enter the amount you want to transfer to your CoinDCX wallet and proceed. ​ ​​ ​ 3. Choose Net Banking option and click on ‘Continue‘ to proceed adding funds t

Knowledge Base Article

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INR Deposit Guide (As per the Bank)

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What are the changes we have done from a performance perspective in the last 9 M for Web3?

Past Features - INR buy feature Security enhancements Increased token listings and New categories for token discovery Reduced order rejections Reduced slippage Upcoming features - Automated Listing & Delisting: Expanding the token universe by automatically listing and delisting tokens, giving users

Knowledge Base Article

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Web3 - Fee Update

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When will the new Web3 fee take effect?

The updated fee will be applicable from October 1, 2025 onwards.

Knowledge Base Article

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Web3 - Fee Update

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What happens after I submit my complaint to Grievance?

Once submitted, your grievance will be reviewed by our Specialists. If further details are required, our team will contact you.

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Grievance

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Why was my KYC rejected due to “Account already exists” error?

Your KYC verification might not have been successful as the PAN card details you uploaded are already associated with another CoinDCX account. Please be aware that we are unable to proceed with KYC verification when identical documents are already in our system.

Knowledge Base Article

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Pending/Rejected/Fail Status

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What is Web 3?

Welcome to the world of Web 3! ​ Web 3 is a term used for the world of blockchain. In this CoinDCX Web 3, all your transactions are done directly on the blockchain. This means that you as the customer control your digital assets/crypto. ​

Knowledge Base Article

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Getting Started

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What is an Officially Valid Document?

Officially valid document means the passport, the driving licence proof of possession of Aadhaar number, the Voter's Identity Card issued by Election Commission of India, job card issued by NREGA duly signed by an officer of the State Government, the letter issued by the National Population Register

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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Are there any extra fees?

Using the API itself doesn’t cost extra, but standard trading and transfer fees might still apply. No fees for transferring funds using these APIs.

Knowledge Base Article

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Sub-Account Balance Transfer API

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Can I transfer crypto directly from Okto to the CoinDCX Web 3?

Unfortunately, the Okto wallet and the CoinDCX Web 3 are separate entities, so crypto tokens cannot be transferred between them

Knowledge Base Article

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Transfer

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Can I transfer tokens bought in Web 3 back to CoinDCX?

Certain tokens might not support direct transfer. Try swapping the token for one that's available (like USDT) and then transferring it back to CoinDCX.

Knowledge Base Article

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Transfer

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Will the deposit or withdrawal fee structure change?

No, the fees for deposits and withdrawals remain the same. However, compliance checks are now more robust, ensuring transactions meet regulatory standards.

Knowledge Base Article

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Custody FAQs

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What is the deposit amount limit for Quick Bank Transfer?

The minimum deposit limit is set at INR 100 and the maximum deposit limit is INR 50,00,000.

Knowledge Base Article

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Quick Bank Transfer

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24