Skip to main content
Help & Support

Can't find what you're looking for?

Ask a question

Search Results (830)

Relevance
Selected Relevance
HS
Is Earn available on all the virtual digital assets/ tokens listed on CoinDCX platform(s)?

Just a quick heads up – you can only earn rewards for the virtual digital assets or tokens that are listed under the 'Earn' tab on the CoinDCX website and/or mobile apps.

Knowledge Base Article

 • 

Simple Earn

C
What happens after I submit my complaint to Grievance?

Once submitted, your grievance will be reviewed by our Specialists. If further details are required, our team will contact you.

Knowledge Base Article

 • 

Grievance

C
How often do I need to undergo Re-KYC?

The frequency can vary, but conducting Re-KYC annually is mandatory. However, certain events or regulatory changes can also trigger this process.

Knowledge Base Article

 • 

Re-KYC Verification

HS
How can I update deposit details (Transaction amount / UTR / Reference ID)?

Please follow the steps below to update deposit details (Transaction amount/UTR/Reference ID) Login to your CoinDCX app and click on the ‘Profile icon’. Click on 'Available to Invest'. Select the deposit request which needs to be edited. Edit the deposit details as required and click 'Update'. You’r

Knowledge Base Article

 • 

INR Deposits

HS
What if I do not trade in BTC? Will that volume not be counted?

Definitely it will get added to your cumulative volume. We want all our Bitcoin and altcoin traders to benefit from the new fee tiering structure. All the BTC volume will be determined by the price at which that order got fulfilled. This volume will then be added to your 45-day cumulative trading vo

Knowledge Base Article

 • 

Trading & Fees

HS
What to do if you were scammed?

If you were scammed, you may wish to file a report with the relevant enforcement authorities as a scam/fraud against the fraudster and we’ll be more than willing to help you with any support/information needed for the same. You can reach us through support tickets raised from our official website or

Knowledge Base Article

 • 

Security Tips

C
What kind of returns can I expect with Advanced Earn?

Advanced Earn provides varied returns ranging from low to high, reflecting the higher risk associated with this product. These returns are only indicative and should not be construed as a guarantee

Knowledge Base Article

 • 

Advanced Earn

C
Which Crypto assets are available for Options trading?

You can now trade Options on Bitcoin (BTC), Ethereum (ETH), and Solana (SOL).

Knowledge Base Article

 • 

Crypto Options

HS
Where can I trade Crypto Futures?

You can conveniently trade Crypto Futures using CoinDCX GO, Pro App and Web. Take your crypto trading to the next level with Futures trading on CoinDCX where, subject to the terms, you get leverage of up to 20x in a highly liquid environment, and the added benefit of low fees.

Knowledge Base Article

 • 

Futures Trading

C
How do I link my wallet and ensure secure withdrawals?

When linking an external wallet, you may be asked to provide ownership details (for example, wallet type or proof of wallet ownership). This is part of Travel Rule checks to ensure withdrawals are secure and compliant. Depending on the hosting type: ​ Private wallets (self-custody): You may need to

Knowledge Base Article

 • 

Crypto Deposit & Withdrawal (CDW) & Travel Rule

HS
What happens to the value of my investment in the token that is getting delisted?

CoinDCX will make an official announcement regarding the delisting of a specific token. Users will then have the opportunity to convert their holdings of that token into an alternative base denomination, like USDT, BTC, or INR. This option is available from the announcement date up until just before

Knowledge Base Article

 • 

Delisting

HS
What should be the relationship between me and the nominee?

You can choose someone close to you, like your parents, siblings, spouse, children, or legal guardian, to be nominated as the account holder.

Knowledge Base Article

 • 

Nomination

C
What happens when I place or close a trade?

When you trade, your INR will be notionally converted to USDT using a fixed rate. ​ This conversion rate doesn’t change often. If the rate changes while you adjust or close your trade, the difference gets accounted for as USDT settlement which can either be positive or negative depending on the aver

Knowledge Base Article

 • 

INR Margin Futures

C
When will the new Web3 fee take effect?

The updated fee will be applicable from October 1, 2025 onwards.

Knowledge Base Article

 • 

Web3 - Fee Update

C
Where can I get more information or assistance?

For any questions or concerns, please contact our support team through the in-app help section or at the official support email.

Knowledge Base Article

 • 

Web3 - Fee Update

C
Will there be more changes to fees in the future?

At present, there are no additional changes planned. Any adjustments will be communicated in advance to all users.

Knowledge Base Article

 • 

Web3 - Fee Update

C
When can I set a new TP/SL?

You can add a new TP/SL in the following cases: While placing a new order (if it is not a reduce-only order) When adding to your active position When reversing your position In these cases, the new TP/SL will apply automatically once the order executes.

Knowledge Base Article

 • 

TP/SL (Take Profit & Stop Loss) Updates

C
Can I enter negative ROE% for Stop Loss?

Yes, you can enter negative ROE% values when setting Stop Loss. This helps you control how much downside you’re willing to allow.

Knowledge Base Article

 • 

TP/SL (Take Profit & Stop Loss) Updates

HS
Can I make deposits/withdrawals on CoinDCX without completing my KYC?

To enjoy the convenience of depositing or withdrawing crypto and INR, it's important for users to complete their KYC (Know Your Customer) process. This helps ensure a secure and smooth experience for everyone.

Knowledge Base Article

 • 

Verification

C
How long does the Re-KYC Process take?

For the Re-KYC process: ​ 1. No Changes in Existing KYC Details: If there are no changes in your current KYC details, you can complete the process by self-declaring through the CoinDCX mobile application. This method allows for an immediate update without any waiting time, ensuring a hassle-free pro

Knowledge Base Article

 • 

Re-KYC Verification

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

© All rights reserved by Primestack Pte. Ltd.

users-badge assets-badge volume-badge funding-badge aml-badge

DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24