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Do I need to provide Travel Rule details for every transaction, or only once?

You’ll need to provide Travel Rule details whenever you deposit or withdraw crypto for every transaction, in line with applicable regulatory guidelines.

Knowledge Base Article

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Crypto Deposit & Withdrawal (CDW) & Travel Rule

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What is a Chit Fund Company?

Chit fund company means a company managing, conducting or supervising, as foremen, agent or in any other capacity, chits as defined in Section 2 of the Chit Funds Act, 1982.

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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What is the All Market Section?

The All Market Section will provide entry points to Watchlist, Signals, Spot, and Futures.

Knowledge Base Article

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CoinDCX Unified App

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How to transfer funds from Bank of India app to CoinDCX wallet?

Follow these steps to add funds in your CoinDCX wallet 1. Click ‘Add’ on the homepage of CoinDCX app and then select ‘Add Funds’. ​ ​ ​ ​ 2. Enter the amount you want to transfer to your CoinDCX wallet and proceed. ​ ​​ ​ 3. Choose Net Banking option and click on ‘Continue‘ to proceed adding funds t

Knowledge Base Article

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INR Deposit Guide (As per the Bank)

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What documents need to be submitted to the Reporting Entity for Client Due Diligence (client is a trust)?

Where the client is a trust, it shall submit to the reporting entity the certified copies of the following documents or the equivalent e-documents thereof, namely: ​ (i) registration certificate; (ii) trust deed; (iii) Permanent Account Number or Form No.60 of the trust; and (iv) such documents as a

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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What changes are happening on the Home Screen?

The lite mode design will replace the pro mode design for both themes. Retention of key features like search, referral, notifications, quick action button, and banners.

Knowledge Base Article

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CoinDCX Unified App

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What new features are being introduced in the crypto deposit and withdrawal process?

​ Enhanced and interactive UI for better navigation. Real-time monitoring to detect suspicious activity and ensure security.

Knowledge Base Article

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Custody FAQs

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How to transfer funds from Canara Bank app to CoinDCX wallet?

Follow these steps to add funds in your CoinDCX wallet 1. Click ‘Add’ on the homepage of CoinDCX app and then select ‘Add Funds’. ​ ​ ​ ​ 2. Enter the amount you want to transfer to your CoinDCX wallet and proceed. ​ ​​ ​ 3. Choose Net Banking option and click on ‘Continue‘ to proceed adding funds t

Knowledge Base Article

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INR Deposit Guide (As per the Bank)

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How to transfer funds from Union Bank of India app to CoinDCX wallet?

Follow these steps to add funds in your CoinDCX wallet 1. Click ‘Add’ on the homepage of CoinDCX app and then select ‘Add Funds’. ​ ​ ​ ​ 2. Enter the amount you want to transfer to your CoinDCX wallet and proceed. ​ ​​ ​ 3. Choose Net Banking option and click on ‘Continue‘ to proceed adding funds t

Knowledge Base Article

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INR Deposit Guide (As per the Bank)

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Can I cancel my earn request before the end of the lock-in period?

No, you can't cancel your earn request before the end of the lock-in period. You can only request a cancellation after the lock-in period is completed.

Knowledge Base Article

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Advanced Earn

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Which documents need to be submitted to the Reporting Entity for Client Due Diligence, verified and maintained when the client is an individual?

Where the client is an individual, he shall submit to the reporting entity, (a) the Aadhaar number where, he is desirous of receiving any benefit or subsidy or where he decides to submit his Aadhaar number voluntarily; or (b) the proof of possession of Aadhaar number where offline verification can b

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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How to transfer funds from AXIS Bank app to CoinDCX wallet?

Follow these steps to add funds in your CoinDCX wallet 1. Click ‘Add’ on the homepage of CoinDCX app and then select ‘Add Funds’. ​ ​ ​ ​ 2. Enter the amount you want to transfer to your CoinDCX wallet and proceed. ​ ​​ ​ 3. Choose Net Banking option and click on ‘Continue‘ to proceed adding funds t

Knowledge Base Article

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INR Deposit Guide (As per the Bank)

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How to do your KYC on CoinDCX with Digilocker?

Please refer to the video below to know more. ​

Knowledge Base Article

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Verification

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How will I know if the balance is credited?

You can always check your wallet balance or the "others" tab of your trade report to see a credit entry of the transaction. Moreover, we will also share customized details of the conversion via email.

Knowledge Base Article

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Delisting

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What is Market Order?

Market order is an order to buy or sell immediately at the best available price. The best available price would be the best Bid/Ask from the depth. Order would be placed and executed as per the order book and liquidity depth of the asset. It is entered with order size only and not price. Please chec

Knowledge Base Article

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Trading Related Queries

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What are the benefits of SIP?

Discipline: Systematic Investment Plan (SIP) instalments are made at regular intervals, i.e. weekly on a predetermined day. This disciplinary approach of regular investments is of big advantage to the investor as he/she doesn’t need to actively track the market.Convenience: SIP is a hassle-free proc

Knowledge Base Article

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Systematic Investment Plan (SIP)

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What should I do if somebody has unauthorised access to my account?

If you ever suspect that someone might be accessing your CoinDCX account without your permission, we kindly ask you to reach out to our support team for assistance. You can contact them through chat, and they will be happy to help you further. Your security is important to us, and we're here to ensu

Knowledge Base Article

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Account Closure

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Why does my average buying price of a token fluctuate?

Our token prices are based on their value in USDT but are shown in INR on the app. So, when the exchange rate between INR and USDT changes, the displayed token price might fluctuate. This doesn't mean you've gained or lost on the token—it’s just due to the exchange rate difference.

Knowledge Base Article

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Trade

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Will the PIN feature also be enabled for the CoinDCX Pro App on mobile and web?

PIN feature is now also available on CoinDCX Pro app.

Knowledge Base Article

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PIN

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My account is blocked. How do I retrieve it?

If you discover that your account is blocked, kindly reach out to our support team through chat for assistance. They'll be happy to help!

Knowledge Base Article

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24