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I’m unable to access my charts. Please help.

If you are facing issues while loading charts on the CoinDCX Pro Web platform, we would suggest you try the following methods. Try switching your web browserEnsure ad-blockers are disabled for the concerned web pageClear cache and log in againYou can refer to the links below to learn how to clear ca

Knowledge Base Article

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Margin Trading

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What are the penalties for violating PMLA?

Violation of PMLA can result in severe penalties, including imprisonment for a term which shall not be less than three years but which may extend to seven years and shall also be liable to fine.

Knowledge Base Article

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PMLA Rules from a User POV

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Will I be able to see the conversion rate?

On the Position Page, you will not be able to see the conversion rate if your position was opened and closed at different conversion rates. However, if your position is opened and closed at the same conversion rate, then the conversion rate will be visible.You can still check the applicable conversi

Knowledge Base Article

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Crypto Options - USDT<>INR Conversion Rate

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Can I reset only one drawing instead of all settings?

Templates apply to tool-level settings, not individual drawings. If you want to change a specific drawing, you will need to adjust its properties manually.

Knowledge Base Article

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Chart Layout & Templates

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How can I track and manage my earned rewards?

Your rewards can be found in Rewards Hub > My Rewards

Knowledge Base Article

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Reward Hub

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How are the rewards distributed?

Rewards can be directly allocated to your locked balance & unlocked balance, locked balance with specific conditions depending upon campaigns the user has participated in.

Knowledge Base Article

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Reward Hub

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Can I test the API before using it for real?

No, you cannot test the API before using it for real.

Knowledge Base Article

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Sub-Account Balance Transfer API

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When can I exit my Earn?

You can exit it any time and the tokens will be released from Earn. However, if they are exited before the minimum tenure and/or agreed tenure, no returns accrue to the user.

Knowledge Base Article

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Simple Earn

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Who will be liable to deduct 1% TDS?

The exchange shall deduct the 1% TDS based on various order types.

Knowledge Base Article

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TDS for CoinDCX Pro Users

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Can I edit an existing Indicator Template?

No, existing templates cannot be edited. If you need to make any changes, you will need to either: Create a new template with an updated version, or Delete the existing template and save a new version

Knowledge Base Article

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Chart Layout & Templates

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Will the deposit or withdrawal fee structure change?

No, the fees for deposits and withdrawals remain the same. However, compliance checks are now more robust, ensuring transactions meet regulatory standards.

Knowledge Base Article

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Custody FAQs

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Is my information secure during the Re-KYC process?

During the Re-KYC process, we have implemented rigorous measures to ensure the utmost security and confidentiality of your information. To maintain the privacy of customer data, we employ encryption protocols for secure data transmission, strictly adhere to data protection laws, and implement robust

Knowledge Base Article

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Re-KYC Verification

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How do I update/change my password?

To change your password for CoinDCX, click on 'Security' under Account. You will get an option to change your account password under Change Password and your withdrawal password under Change Withdrawal Password. Please make sure that both these passwords are different to secure your funds. Also note

Knowledge Base Article

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Update Profile Details

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What is an OVD?

OVD stands for “Officially Valid Document” means the passport, the driving license proof of possession of Aadhaar number, the Voter's Identity Card issued by Election Commission of India, job card issued by NREGA duly signed by an officer of the State Government, the letter issued by the National Po

Knowledge Base Article

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PMLA Rules from a User POV

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Are there limits on Crypto Withdrawal?

Yes, limits may vary based on your risk profile and account type. Details will be shared on your account dashboard.

Knowledge Base Article

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Crypto Withdrawal access

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What is an Indicator Template?

An Indicator Template is a saved combination of indicators along with their settings, such as inputs and styles. It allows you to quickly apply the same set of indicators to any chart without having to configure them again each time.

Knowledge Base Article

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Chart Layout & Templates

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Can I save multiple indicators in one template?

Yes, you can save multiple indicators in a single template. All the indicators you apply, along with their customized settings, will be stored together in that template.

Knowledge Base Article

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Chart Layout & Templates

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Which chains are supported in CoinDCX Web 3?

We support following chains in CoinDCX Web 3: Base Solana Polygon Arbitrum BSC Optimism We are constantly working on offering more chain options to our users.

Knowledge Base Article

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Trade

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Can I apply a template without changing my current pair or timeframe?

Yes, you can do that. While saving the template, simply do not select Remember Symbol or Remember Timeframe, and it will apply without changing your current chart view.

Knowledge Base Article

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Chart Layout & Templates

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How can I delete a Drawing Template?

You can delete any saved Drawing Template from the Templates option available in the drawing toolbar. This will remove the saved style from your list of templates.

Knowledge Base Article

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Chart Layout & Templates

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24