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What happens if my Swap order fails?

If your Swap order fails due to a blockchain-related issue, your funds will be automatically refunded to your wallet within 2 hours. If you don't receive the refund within this timeframe, please contact our Support Team.

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Crypto to Crypto Swap

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Can I transfer tokens purchased in CoinDCX Web3 back to CoinDCX?

Yes, but only if the token is supported on the CoinDCX Exchange. If the token isn't supported, you'll first need to swap or convert it into a supported token (such as USDT) before transferring it to your CoinDCX account.

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Transfer

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What is the difference between Simple View and Advanced View in Portfolio?

You can choose how your portfolio information is displayed. Simple View displays Current Value, Invested Value & Total P&L. Advanced View displays Average Buying Price, Last Traded Price (LTP), Current Value & Total P&L

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Portfolio Value

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Can I customize the slippage percentage?

Yes. When placing a Normal Swap order, you can customize the slippage percentage based on the amount of price movement you're willing to accept during order execution.

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Crypto to Crypto Swap

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What details should I share for an INR deposit issue?

To help us investigate your INR deposit, we may ask you to share the following details: Transaction/Reference ID (UTR/RRN)Transaction amountTransaction datePayment method used (UPI, IMPS, NEFT, or RTGS) Sharing these details helps our support team review your transaction more efficiently. Important:

Knowledge Base Article

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Deposit Delayed?

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What should I do if I lose my Backup Codes?

If you've lost your Backup Codes but still have access to your CoinDCX account, you can generate a new set by selecting Reset from the Backup Codes section on the CoinDCX website. If you've also lost access to your Google Authenticator app and can't log in, contact CoinDCX Support by tapping "Chat N

Knowledge Base Article

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Backup Codes

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How can a Sub-Account log out?

Click the Profile icon in the top-right corner.Under the Account section, click Logout.

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Sub-Account Profile & Security

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How do I re-enable my CoinDCX account?

If you've previously disabled your CoinDCX account, you can re-enable it by following these steps: Open the CoinDCX App.Log in using your registered credentials.Use "Forgot Password" on the login page if requiredComplete the required verification process. Depending on your account, this may include:

Knowledge Base Article

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Re-enable Account

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How can I see my Realized P&L on the Web3 Wallet screen?

Your Realized P&L has been moved from the main wallet screen to the Portfolio Summary for a cleaner experience. To view it: Web3 Wallet → Tap on "Current P&L" → Portfolio Summary There you'll find: Invested Value Current P&L Realized P&L

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Web3 Wallet & Recovery

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What are the CDD Measures for Trust as per PMLA Act 2002?

In case the customer is a trust following documents are required for due diligence registration certificate; trust deed; and Permanent Account Number or Form No.60 of the trust; and KYC documents as are required for an individual relating to beneficial owner, managers, officers or employees, as the

Knowledge Base Article

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PMLA Rules from a User POV

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Why hasn't my Sub-Account been activated?

A newly created Sub-Account must verify its registered email address before it can be used. If the verification email hasn't been received or has expired, the master account can resend it by going to: Profile → Sub-Accounts → Resend Email

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Account Creation & Activation

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What is Web 3?

Web3 refers to the next generation of the internet powered by blockchain technology. In Web3, transactions are executed directly on the blockchain, giving you greater control over your digital assets and cryptocurrencies.

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Introduction to Web 3

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What if I have only first name and no last name/surname?

If you have only a first name and no last name, feel free to use your first name in both the first name and last name fields.

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Username Update

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Is TDS applicable on Earn products?

No. TDS is not applicable on Earn subscriptions or redemptions. TDS is only applicable on eligible Spot and Insta trading transactions.

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Tax Deducted at Source (TDS)

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How can I verify whether a communication claiming to be from CoinDCX is genuine?

Only trust communications received through the official CoinDCX website, CoinDCX mobile application, and verified support channels. ​ If you receive an unexpected phone call, WhatsApp message, Telegram message, email, social media message, or investment offer claiming to be from CoinDCX, do not rely

Knowledge Base Article

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Beware of CoinDCX Impersonators

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Can a Sub-Account access the master account's funds?

Sub-Accounts trade using the master account's funds. However, the master account retains control over fund management and asset transfers.

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Permissions & Access

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What are the benefits of SIP?

Discipline: Systematic Investment Plan (SIP) instalments are made at regular intervals, i.e. weekly on a predetermined day. This disciplinary approach of regular investments is of big advantage to the investor as he/she doesn’t need to actively track the market.Convenience: SIP is a hassle-free proc

Knowledge Base Article

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Systematic Investment Plan (SIP)

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When should I block a device?

You should consider blocking a device if: You no longer use that device.You've sold or given away the device.Your phone or laptop has been lost or stolen.You notice a device that you don't recognize. Blocking unused or unfamiliar devices helps keep your account secure.

Knowledge Base Article

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Verified Devices

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Is KYC required to update my email ID?

Yes. Your account must be KYC-verified before you can update your email ID via the self-service flow. If your KYC isn't complete, please complete it first and then try updating your email ID.

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Email ID Update

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What should my Login PIN be?

Your Login PIN must: Be 6 digits long.Make it strongNot be shared with anyone. For better security, avoid using easily guessable PINs such as your birth year, mobile number, or repeated digits like 111111.

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Login PIN

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24