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My account is blocked. How do I retrieve it?

If you discover that your account is blocked, kindly reach out to our support team through chat for assistance. Our support team will be happy to help!

Knowledge Base Article

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Login: Accessing Your CoinDCX Account

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What happens if I save a template with the same name?

In such cases, the system may either overwrite the existing template or prompt you to create a new one, depending on how the platform handles duplicate names.

Knowledge Base Article

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Indicator Template

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Why did my selfie verification fail?

Your selfie may fail if: The image is blurry or out of focus.The lighting is too dark or too bright.Your face is partially covered.Multiple faces are detected in the frame.The selfie doesn't match your identity document.Camera or location permission has been denied.Your internet connection is unstab

Knowledge Base Article

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Selfie Verification & Location Access

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Where can I find my referral link?

You can find your referral link by: Opening the CoinDCX app.Going to Home → Refer & Earn.Tapping Invite via WhatsApp or Copy Link. Your referral link is unique to your account and can be shared with anyone who doesn't already have a CoinDCX account.

Knowledge Base Article

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Refer & Earn

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Can I use special characters or symbols in my name?

No. Your name should not contain special characters or symbols.

Knowledge Base Article

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Username Update

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Is bank verification through UPI available on both the App and the Website?

No. This feature is only available on the app.

Knowledge Base Article

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Verify Bank Account Using UPI

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Can I create multiple SIPs?

Yes, you can create multiple SIPs based on your investment needs. You can set up multiple SIPs for the same token with different amounts and frequencies (for example, one weekly SIP and another monthly SIP), or you can start SIPs across multiple tokens at the same time to diversify your investments.

Knowledge Base Article

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Systematic Investment Plan (SIP)

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Why did my chart switch to another pair after applying a template?

This usually happens if “Remember Symbol” was selected while saving the template. In that case, the chart automatically redirects to the saved pair.

Knowledge Base Article

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Indicator Template

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How safe are my assets?

Hi there! We understand that the safety of your assets is a top priority, and we want to reassure you that at CoinDCX, your funds are in good hands. Here’s how we keep them safe: Trusted custody providers: We work with trusted providers to securely store your assets. Cold wallets: Around 95% of all

Knowledge Base Article

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Simple Earn

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Why am I seeing "PAN already registered"?

This message indicates that the PAN card you've entered is already linked to an existing CoinDCX account. As per CoinDCX policy, only one account can be created per PAN card. ​ Try logging in using your registered email address.If you've forgotten your password, tap Forgot Password on the login scre

Knowledge Base Article

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Sign Up: Creating Your CoinDCX Account

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Why is IPV(In person Verification) required for crypto deposit transactions?

In-person verification (IPV) for crypto deposit transactions is crucial for: Enhanced Security: It helps confirm the depositor’s identity, reducing fraud and preventing unauthorized transactions. Regulatory Compliance: IPV supports adherence to Know Your Customer (KYC) and anti-money laundering (AML

Knowledge Base Article

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Getting Started with Crypto Deposits

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Can I withdraw INR without completing KYC or Bank Account Verification (BAV)?

No. To withdraw INR from your CoinDCX account, you must: ​ Complete KYC verification.Complete Bank Account Verification (BAV).Have at least ₹100 available in your INR Wallet.​ If you haven't completed KYC or Bank Account Verification yet, please complete these steps before initiating an INR withdraw

Knowledge Base Article

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How do I withdraw?

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Will the INR Deposit button be enabled immediately after completing KYC and Bank Account Verification (BAV)?

Once your KYC and Bank Account Verification (BAV) have been successfully completed, the INR Deposit option will be enabled automatically. Note: In some cases, it may take up to 24 hours for your KYC and Bank Account Verification details to be verified and reflected on your account. If the INR Deposi

Knowledge Base Article

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Unable to Deposit INR?

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Will I receive reminders to maintain balance?

Yes, you will receive in-app nudges across the Homepage, Invest, and Portfolio sections, along with alerts when your SIP is due in 1 day or 7 days, and a popup reminder if your wallet balance is insufficient for SIPs due within the 24 hours. Additionally, the Funds Planner widget in your Portfolio p

Knowledge Base Article

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Systematic Investment Plan (SIP)

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What is Current Value?

Current Value is the total value of your current crypto holdings based on the latest market sell price. Since cryptocurrency prices change continuously, the actual value may differ when you sell your assets.

Knowledge Base Article

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Portfolio Value

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How long does it take to complete this step?

It takes less than a minute. You just need to select your occupation and income range.

Knowledge Base Article

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Income & Occupation Details

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How do I create a Sub-Account?

Log in to the CoinDCX website: https://coindcx.com/ Click the Profile icon in the top-right corner.Select Sub-Accounts.Click Create New Sub Account.Enter: First NameLast NameEmail IDPasswordClick Create Sub Account.Enter the OTPs sent to the Master Account's registered mobile number and email ID.Cli

Knowledge Base Article

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Getting Started

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I've verified all the beneficiary details, but I'm still unable to add the beneficiary. What should I do?

If you've confirmed that the Account Number, IFSC Code, and Beneficiary Name are correct but you're still unable to add the beneficiary: Try using your bank's Net Banking website.Follow your bank's on-screen instructions to add the beneficiary.If your bank displays any warnings, follow the available

Knowledge Base Article

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Adding Beneficiary

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Why is identity verification required?

In order to adhere to KYC (Know Your Customer) rules, CoinDCX uses identification verification. KYC is a method of identifying and verifying that a customer is who they claim to be. It is a multi-step process that aids in preventing the establishment and use of fraudulent accounts.

Knowledge Base Article

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KYC Verification

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What are Web3 Points?

Okto Points are more than mere rewards; they serve as your gateway to becoming an integral part of CoinDCX’s pioneering journey into the future of decentralized finance. As the foundational element of our mission to democratize access to Web3, Okto Points offers unparalleled opportunities for our de

Knowledge Base Article

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Okto Points

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24