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Why are Futures pairs delisted?

CoinDCX regularly reviews all Futures trading pairs to ensure they continue to meet our listing standards and provide a safe and reliable trading experience. A Futures pair may be delisted if it no longer meets our platform standards or if changing market conditions require us to reassess its availa

Knowledge Base Article

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Futures Pair Delisting

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Why is a token placed under Maintenance?

A token may be placed under maintenance to help ensure a stable and secure trading environment. CoinDCX continuously monitors market conditions and may temporarily suspend trading for a token as part of its efforts to maintain platform stability and safeguard customer interests.

Knowledge Base Article

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Exit Mode/Maintenance

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How often do I need to undergo Re-KYC?

The frequency can vary, but conducting Re-KYC annually is mandatory. However, certain events or regulatory changes can also trigger this process.

Knowledge Base Article

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Re-KYC Verification

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Can I still invest in Advanced Earn after this update?

Advanced Earn has stopped accepting new investments. The product is being sunset as part of a product review and will remain closed for additional deposits.

Knowledge Base Article

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Latest Updates on Advanced Earn

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Will applying a template remove my existing indicators?

Yes, applying an indicator template will replace the current indicators on your chart with the ones saved in the template. This helps ensure consistency with the saved setup.

Knowledge Base Article

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Indicator Template

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My token was delisted and converted to USDT. Will TDS be deducted?

If a delisted token is converted to USDT as part of the delisting process, applicable TDS may be deducted as per prevailing tax regulations before the proceeds are credited to your account.

Knowledge Base Article

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Tax Deducted at Source (TDS)

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What is the TDS rate applicable to crypto trading?

A TDS of 1% is applicable on eligible crypto transactions from 1st July 2022 onwards, as per government regulations.

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Tax Deducted at Source (TDS)

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Can I edit my open order?

At the moment, editing open orders is not supported. If you wish to change the price or quantity: Cancel the existing open order Place a new order with the updated details

Knowledge Base Article

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Global Futures

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What order types are available to open a position?

You can open a position using four different order types. Each order type works differently based on price conditions and your trading strategy. Market Order: A Market Order is executed immediately at the current market price. Buy Order: Executes at the best available selling price Sell Order: Execu

Knowledge Base Article

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Order Placing & Active Positions

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My INR deposit is delayed. What should I do?

The time taken for an INR deposit to reflect in your CoinDCX Wallet depends on the payment method used. UPI & IMPS: Deposits are typically processed instantly. However, in some cases, it may take up to 30 minutes.NEFT & RTGS: Deposits are generally processed within 60 minutes.​ Note: Bank transfers

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Deposit Delayed?

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My verification failed. What went wrong?

Your bank verification may have failed for one of the following reasons: Name Mismatch: The name on your bank account does not match the name on your PAN and Identity Document (Aadhaar or Passport). Please use a bank account that belongs to you and matches your KYC details.Incorrect Bank Details: Th

Knowledge Base Article

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Verify Bank Account Using UPI

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What happens if the details I submit for Travel Rule checks are incorrect or conflicting?

If the information you provide does not match: Your transaction may be delayed or rejected. Your Crypto Deposit & Withdrawal (CDW) access may be temporarily restricted until accurate details are submitted. Repeated incorrect submissions may lead to permanent restrictions for security and compliance

Knowledge Base Article

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Travel Rule & Compliance

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What happens if I don't have any UPI apps installed on my phone?

If the system detects no UPI apps installed, or if you are using a device where apps cannot be detected, you will be redirected to the manual "Add Bank Account" flow, where you can enter your bank account details.

Knowledge Base Article

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Verify Bank Account Using UPI

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How is the Annual Percentage Yield (APY) calculated?

The APY, or Annual Percentage Yield, is like the interest you earn on your virtual digital assets or tokens. It depends on how much profit the third-party staking or DeFi protocol makes when you use CoinDCX to deploy your assets. It's important to note that APY isn't a sure thing, and you'll only ge

Knowledge Base Article

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Simple Earn

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What is the form of earnings and when is the payout?

Hi there! Your earnings are based on the Annual Percentage Yield (APY), calculated over the investment period you’ve selected. Earnings form: You’ll earn a percentage on your investment based on the APY rate for the duration of your chosen earning period. Payout timing: Your payout will be made once

Knowledge Base Article

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Simple Earn

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Will the ₹1 I paid be refunded?

Yes. The ₹1 transaction is used solely for verification purposes. A refund process is tracked, and the status of the penny refund will be updated in your details. You can expect a refund within 24 hours.

Knowledge Base Article

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Verify Bank Account Using UPI

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Will this impact the Past PNL?

No, it will not impact the Past PNL of your options positions. The Past PNL remains unchanged, as all necessary adjustments are already accounted for during the settlement process.

Knowledge Base Article

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USDT<>INR Conversion Rate

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Is the Web3 fee deducted separately, or included in quoted prices?

The platform fee is calculated on each completed Web3 transaction and will be clearly displayed in your transaction summary. ​

Knowledge Base Article

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Web3 - Fee Update

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How safe are my assets?

Hi there! We understand that the safety of your assets is a top priority, and we want to reassure you that at CoinDCX, your funds are in good hands. Here’s how we keep them safe: Trusted custody providers: We work with trusted providers to securely store your assets. Cold wallets: Around 95% of all

Knowledge Base Article

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Simple Earn

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Which tokens are included in Advanced Earn?

Currently Available: BTC (Bitcoin) ​ Coming Soon: ETH (Ethereum) and USDT (Tether)

Knowledge Base Article

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Advanced Earn

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24