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Why am I charged gas fees for Buy and Sell transactions?

Gas fees are not charged by CoinDCX. They are blockchain network fees paid to validators for processing and securing your transaction. The fee amount depends on the network and current congestion.

Knowledge Base Article

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Crypto to Crypto Swap

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What is a Housing Finance Institution?

Housing Finance Institution shall have the same meaning as assigned to it in clause (d) of section 2 of the National Housing Bank Act, 1987.

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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Is my data safe?

Yes. Your information is secure and used only for regulatory compliance purposes, in line with data protection standards.

Knowledge Base Article

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Income & Occupation Details

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What type of bank accounts are accepted for verification?

At CoinDCX, we make it easy for you to verify your account. For individual users, you can use your Indian savings bank account, and if you're part of an enterprise, corporate, or proprietorship, simply use the Indian current bank account under your company's name. It's important to note that we don'

Knowledge Base Article

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Verify Bank Account Using Bank Details

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What is money laundering?

The goal of a large number of criminal acts is to generate a profit for the individual or group that carries out the act. Money laundering is the processing of these criminal proceeds to disguise their illegal origin. This process is of critical importance, as it enables the criminal to enjoy these

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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Can I generate Backup Codes using the CoinDCX app?

No. Backup Codes are currently available only on the CoinDCX website. To generate or manage your Backup Codes, log in to your account on the website and navigate to: Profile Icon > Security > Backup Codes

Knowledge Base Article

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Backup Codes

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In what form will I receive my earnings, and when are they paid?

Earnings are credited in the same token that you have placed under Earn. The payout is processed: At the end of the selected earning period, or When you exit the Earn position after meeting the applicable minimum tenure requirements.

Knowledge Base Article

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Simple Earn

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Will I be able to add TP/SL for partial quantities?

No. TP/SL applies to the entire position or order. If you increase your position size with a new TP/SL, the latest TP/SL value applies to the full position.

Knowledge Base Article

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Options - TP/SL

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Why can’t I select 29th, 30th, or 31st for monthly SIP?

For monthly SIPs, you can select dates only between the 1st and 28th of each month. This ensures smooth and consistent execution across all months, as not every month has the 29th, 30th, or 31st.

Knowledge Base Article

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Systematic Investment Plan (SIP)

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What is Hide Small Balances?

The Hide Small Balances feature allows you to hide cryptocurrencies with a value of less than ₹1 from your Portfolio view. To enable it: Go to Portfolio → Coins. Tap the Filter option. Enable Hide Small Balances. This only hides the assets from the Portfolio view. Your holdings remain unchanged and

Knowledge Base Article

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Portfolio Value

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Can I edit my open order?

At the moment, editing open orders is not supported. If you wish to change the price or quantity: Cancel the existing open order Place a new order with the updated details

Knowledge Base Article

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Global Futures

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Why can't I use my old Login PIN again?

To help keep your account secure, CoinDCX doesn't allow recently used Login PINs to be reused. This reduces the risk of unauthorized access if an old PIN has been compromised.

Knowledge Base Article

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Login PIN

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Why do I need to use my Aadhaar number and DigiLocker PIN?

If the mobile number registered with your CoinDCX account is not linked to your DigiLocker account, the PIN-less verification option may not be available. In this case, you can verify your Aadhaar by logging in to DigiLocker using your Aadhaar number and 6-digit DigiLocker PIN.

Knowledge Base Article

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DigiLocker – Aadhaar & PIN Verification

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Which tokens can be transferred between CoinDCX and CoinDCX Web3?

Only supported tokens can be transferred between CoinDCX and CoinDCX Web3. Currently, supported tokens include USDT, USDC, and selected native blockchain tokens. We plan to expand the list of supported tokens over time.

Knowledge Base Article

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Transfer

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Can a reporting entity be penalized for not complying with the obligations of maintenance of records under PMLA, 2002?

Yes, under section 13 of the Prevention of Money Laundering Act, 2002. If the Director, in the course of any inquiry, finds that a reporting entity or its designated director on the Board or any of its employees has failed to comply with the obligations under Chapter IV of the Prevention of Money La

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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What are gas fees?

Gas fees are transaction fees charged by a blockchain network for processing and securing transactions. Gas fees are determined by the blockchain and may increase or decrease depending on network activity at the time of your transaction.

Knowledge Base Article

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Introduction to Web 3

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What frequencies are available for SIP?

SIP investments can be set up on a daily, weekly, or monthly basis, giving you flexibility to invest as per your preference. For weekly SIPs, you can choose a specific day of the week, and for monthly SIPs, you can select a particular date. This allows you to align your investments with your cash fl

Knowledge Base Article

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Systematic Investment Plan (SIP)

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Is the Layout auto-saved?

Yes, layouts can be auto-saved if the Auto Save option is enabled from the Chart Settings available at the bottom of the chart.If Auto Save is disabled, you will need to manually click on Save whenever you make changes to ensure your updates are stored properly.

Knowledge Base Article

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Layout

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Can I lose more than my invested amount in Futures?

It depends on the margin mode you are using. If you're using Isolated Margin, No. Only the margin allocated to that specific position is at risk. If your position is liquidated, your maximum loss is limited to the margin invested in that trade. Your remaining Futures wallet balance and other positio

Knowledge Base Article

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Liquidation

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Can I buy every token using INR?

No. Only selected tokens can be purchased using INR. If a token supports INR purchases, you'll see the "Buy with INR" option on its details page.

Knowledge Base Article

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INR to Crypto Swap

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24