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How can I know my Club level?

All you need to do, to know your Club level, is to log in to your account on CoinDCX and click on the fee structure option. Not only will the screen display your current club level, but it will also show you the trading fee that you will be paying for each trade, your 45-day cumulative trading volum

Knowledge Base Article

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Trading & Fees

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Why should I use the CoinDCX Futures API?

The CoinDCX Futures API offers numerous advantages, including the power of India's largest crypto trading platform, extreme liquidity for fast trades, diverse market opportunities, competitive fees, high rate limits for uninterrupted trading, 24x7 trading flexibility, and dedicated key account manag

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Trading Related Queries

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Why was my KYC rejected due to “Account already exists” error?

Your KYC verification might not have been successful as the PAN card details you uploaded are already associated with another CoinDCX account. Please be aware that we are unable to proceed with KYC verification when identical documents are already in our system.

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Pending/Rejected/Fail Status

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What should I do if my account is flagged for compliance checks?

You’ll receive a notification explaining why your account or transaction is flagged. Follow the instructions to provide any additional documentation required. Contact support if you need help with the process.

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Custody FAQs

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Will my personal data be shared with authorities?

Your data will only be shared with regulatory or legal authorities if required by law. CoinDCX ensures privacy and adheres to strict security measures. ​ ​

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Custody FAQs

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What information do I need to provide when raising my complaint to Grievance?

To help us resolve your issue faster, please include: Your registered email ID. Ticket ID (Mandatory) A detailed description of the issue. Relevant transaction details. Supporting documents or screenshots.

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Grievance

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What if I need help with the API?

Check the API documentation and help guides on our website. Contact CoinDCX support via our Chat support from help & support section.

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Sub-Account Balance Transfer API

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Is there a lock-in period for Systematic Investment Plan (SIP)?

There is no lock-in period for Systematic Investment Plan (SIP) with CoinDCX. You can continue your SIP instalments for as long as you wish and cancel anytime as per your convenience.

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Systematic Investment Plan (SIP)

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When do I need to pay for the SIP?

Systematic Investment Plan (SIP) amount is auto-debited from your CoinDCX wallet on a weekly basis. Ensure to keep adequate funds available in your wallet for timely investment.

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Systematic Investment Plan (SIP)

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What happens to the proceedings if the nominee dies after the account holder but before the money is paid by CoinDCX?

In the unfortunate event that the nominee passes away after the account holder but before CoinDCX processes the payment, the money will be paid to the heirs or legal representatives of the nominee. We understand the sensitivity of such situations and assure you that we will work with the utmost care

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Nomination

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How do I unlock the “Locked Points” available in the points section in Web3?

​ ​ When you complete your first successful trade on the CoinDCX Web3 platform, the Okto points awarded to you will be unlocked. Related article : How do I buy a token on Web3? Furthermore, you'll earn more Okto Points for every transaction you conduct in the CoinDCX Web3 platform. The more you trad

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Okto Points

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What happens if the details I submit for Travel Rule checks are incorrect or conflicting?

If the details do not match, your transaction may be delayed or rejected until the correct information is provided. In some cases, Crypto Deposit & Withdrawal (CDW) access may be temporarily restricted until the issue is resolved. Repeated incorrect submissions may result in permanent restrictions.

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Crypto Deposit & Withdrawal (CDW) & Travel Rule

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Do I need to use two separate emails to sign up and use CoinDCX and CoinDCX Pro?

CoinDCX is another product of CoinDCX Pro. To ensure that you do not face any hassles in maintaining your portfolio, simply login to CoinDCX using your existing email address that was used to register on CoinDCX Pro. In case you are a new member, signup on CoinDCX with any email address but try to k

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Create an Account

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KYC rejection reason is not clear. What should I do?

1. KYC rejected due to BAV name mismatch We regret to inform you that your KYC was rejected as your name did not match with the bank documents provided. Kindly upload the document for (Registered user) so we can verify the details again. 2. KYC is rejected due to incorrect documents We regret to inf

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Pending/Rejected/Fail Status

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What is this new API feature?

There are 2 new APIs in this release. Using the Sub Account Transfer API, users will be able to move funds between their Spot and Futures wallets within the main account and its subaccounts. Using Wallet Transfer API, users will be able to transfer funds between Spot and Futures wallets within a sub

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Sub-Account Balance Transfer API

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How can I deploy my virtual digital assets/ tokens under Earn?

Explore the Earn section on the CoinDCX website or mobile app. Here, you can enter the amount of virtual digital assets or tokens you'd like to use and specify how long you want to deploy them. Take a moment to check it out and make your choices comfortably!

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Simple Earn

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As a Prime member, What are the investment options available for High Net-Worth Individuals (HNIs) and institutions?

As a Prime member, there are several premium investment options available to High Net-Worth Individuals (HNIs) and institutions. These include Advanced Earn, Crypto Baskets, and Crypto SIPs.

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CoinDCX prime

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What is the minimum/maximum lock-in period?

Simple Earn: There is no lock-in period. You can withdraw your funds anytime. ​ Advanced Earn: There is a minimum lock-in period which will be specified on the order placement form on the CoinDCX app. This period can vary based on the risk/return type you select when placing your Advanced Earn order

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Advanced Earn

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How to transfer funds from Paytm Bank app to CoinDCX wallet

Follow these steps to add funds in your CoinDCX wallet 1. Click ‘Add’ on the homepage of CoinDCX app and then select ‘Add Funds’. ​ ​ ​ ​ 2. Enter the amount you want to transfer to your CoinDCX wallet and proceed. ​ ​​ ​ 3. Choose Net Banking option and click on ‘Continue‘ to proceed adding funds t

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INR Deposit Guide (As per the Bank)

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How to transfer funds from AXIS Bank app to CoinDCX wallet?

Follow these steps to add funds in your CoinDCX wallet 1. Click ‘Add’ on the homepage of CoinDCX app and then select ‘Add Funds’. ​ ​ ​ ​ 2. Enter the amount you want to transfer to your CoinDCX wallet and proceed. ​ ​​ ​ 3. Choose Net Banking option and click on ‘Continue‘ to proceed adding funds t

Knowledge Base Article

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INR Deposit Guide (As per the Bank)

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24