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Can I make deposits/withdrawals on CoinDCX without completing my KYC?

To enjoy the convenience of depositing or withdrawing crypto and INR, it's mandatory for users to complete their KYC (Know Your Customer) process. This helps ensure a secure and smooth experience for everyone.

Knowledge Base Article

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KYC Verification

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How to report a scam to CoinDCX?

If you come across any incorrect or unauthorized use of the CoinDCX brand, please report it to us immediately via our official website/app (Chat with us ), or email us directly at [email protected]. Your report helps us keep the community safe. ​

Knowledge Base Article

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Security Tips

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How to transfer funds using Quick Bank Transfer via NEFT/IMPS for Paytm Payments Bank users?

Follow the process below for a step-by-step guide to add funds in your CoinDCX wallet using the Quick Bank Transfer option: ​ 1. Select Quick Bank Transfer Log into your CoinDCX account, click on ‘Add Funds’ and enter the amount you want to transfer to your CoinDCX wallet Click on ‘Select Payment Me

Knowledge Base Article

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Quick Bank Transfer

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What is the CoinDCX fees that is charged for Buy/Sell transactions on CoinDCX Web 3?

CoinDCX Fees is a small fee of 1.5% which enables us to continually invest in enhancing our products, ensuring we deliver top-notch services tailored to your needs.

Knowledge Base Article

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Trade

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Why do I see my name as Beneficiary while initiating a Quick Bank Transfer?

Please note that each user is assigned a unique system-generated bank account number. As these bank details are unique for each user, we would request you to not share them with anyone else. All fund transfers that a user initiates are linked to this specific account and are settled against their Co

Knowledge Base Article

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Quick Bank Transfer

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Is Step-Up SIP available?

No, the Step-Up SIP feature is currently not available. However, it is part of our future roadmap and may be introduced to allow users to gradually increase their SIP amount over time for better investment flexibility.

Knowledge Base Article

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Systematic Investment Plan (SIP)

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I have forgotten my PIN. How can I set a new PIN?

No worries! To reset your PIN, follow these steps: Log in to your CoinDCX app. Tap the profile icon (top left) and select ‘Security’. In the ‘Security’ section, tap ‘Tap Reset Login Pin’. Tap ‘Reset Login Pin’ and then click Continue. Enter your new 6-digit pin. Re-enter the pin to confirm. Once don

Knowledge Base Article

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PIN Related Issues

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Are there any rate limits for this API?

25 successful transfers for every 5 mins

Knowledge Base Article

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Sub-Account Balance Transfer API

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Is it possible to convert an account from retail to Enterprise or vice versa?

We have a policy in place that ensures the stability and integrity of our account setups. Once an account is designated as a specific type, whether it's retail or Enterprise, it remains in that category without the option to change to a different type. This policy maintains consistency and security

Knowledge Base Article

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Enterprise Onboarding

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What happens if I transfer funds from any other bank account?

Funds transferred from any other bank account apart from the one registered with your CoinDCX account will be automatically refunded in 10 working days. We request you to please make all deposits from your CoinDCX registered bank account only.

Knowledge Base Article

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Quick Bank Transfer

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When can I exit my Earn?

You can exit it any time and the tokens will be released from Earn. However, if they are exited before the minimum tenure and/or agreed tenure, no returns accrue to the user.

Knowledge Base Article

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Simple Earn

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Will the ₹1 I paid be refunded?

Yes. The ₹1 transaction is used solely for verification purposes. A refund process is tracked, and the status of the penny refund will be updated in your details. You can expect a refund within 24 hours.

Knowledge Base Article

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Verify Bank Account Using UPI

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Why is my bank account not getting verified even though the details are correct?

Even if your Account Number and IFSC Code are correct, verification may still fail if: The account holder's name doesn't match your verified KYC records.The bank account isn't eligible for verification.The verification request couldn't be completed successfully. If the issue continues, please contac

Knowledge Base Article

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Verify Bank Account Using Bank Details

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How are the rewards distributed?

Rewards can be directly allocated to your locked balance & unlocked balance, locked balance with specific conditions depending upon campaigns the user has participated in.

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Reward Hub

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Will the conversion rate impact any changes in the maintenance margin required?

No, the revision in the conversion rate does not impact the maintenance margin ratio or increase the chances of liquidation. All balances and position-related values are proportionally updated based on the revised conversion rate, ensuring that the overall margin requirement remains unchanged.

Knowledge Base Article

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USDT<>INR Conversion Rate

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What if my trade causes me to cross the $1 Million threshold

You are still covered for that trade. For example, if your existing volume is $990K and you place a $30K trade, the rebate will be processed on the full $30K trade value. However, from the next trade onward, standard fees will apply as your total volume has now exceeded $1 million.

Knowledge Base Article

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Refund Based Trading Fees in Options Trading

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How Do Crypto Options Work?

Crypto options let you trade on price changes without needing to own the underlying crypto. You may use call options if you expect prices to rise (right to buy) or put options if you expect them to fall (right to sell).

Knowledge Base Article

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Crypto Options

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Why does my PNL still show fees even after receiving a refund?

Trading fees are deducted at the time of trade execution and are immediately reflected in your PNL. The corresponding fee refund is processed separately and credited to your Options Wallet, where it can be viewed in Transaction History with the transaction type “Transfer In.” Once the refund is cred

Knowledge Base Article

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Refund Based Trading Fees in Options Trading

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What is Blockchain Rent Fee?

Blockchain Rent is an amount required by the blockchain network to create and maintain a token account. This is not a transaction fee and is not deducted from your wallet balance. Instead, the amount is temporarily locked and cannot be used for trading or transfers. The locked rent is automatically

Knowledge Base Article

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Quick Trade

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Is bank verification through UPI available on both the App and the Website?

No. This feature is only available on the app.

Knowledge Base Article

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Verify Bank Account Using UPI

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24