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How can I update deposit details (Transaction amount / UTR / Reference ID)?

Please follow the steps below to update deposit details (Transaction amount/UTR/Reference ID) Login to your CoinDCX app and click on the ‘Profile icon’. Click on 'Available to Invest'. Select the deposit request which needs to be edited. Edit the deposit details as required and click 'Update'. You’r

Knowledge Base Article

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INR Deposits

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What are Crypto Options?

Crypto options are financial contracts that give you the right, but not the obligation, to buy or sell a crypto asset at a predetermined price on or before a specific date

Knowledge Base Article

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Crypto Options

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What should I do if somebody has unauthorised access to my account?

If you ever suspect that someone might be accessing your CoinDCX account without your permission, we kindly ask you to reach out to our support team for assistance. You can contact them through chat, and they will be happy to help you further. Your security is important to us, and we're here to ensu

Knowledge Base Article

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Account Closure

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How are the payouts managed in Advanced Earn?

The earnings will be shown on a monthly basis and every month your earnings will be automatically reinvested, i.e. adjusted with your principal amount. The final payout will hence be made only after you exit the product

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Advanced Earn

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What kind of returns can I expect with Advanced Earn?

Advanced Earn provides varied returns ranging from low to high, reflecting the higher risk associated with this product. These returns are only indicative and should not be construed as a guarantee

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Advanced Earn

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Which tokens are included in Advanced Earn?

Currently Available: BTC (Bitcoin) ​ Coming Soon: ETH (Ethereum) and USDT (Tether)

Knowledge Base Article

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Advanced Earn

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Is there any fee charged for transfer from spot wallet to futures wallet or vice versa?

There is no fee charged on transferring funds between Spot and Futures wallet.

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Futures Wallet

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How to transfer funds from HDFC Bank app to CoinDCX wallet?

Add Funds on CoinDCX -> FastBank transfer - IMPS Open the CoinDCX app and tap the ‘ + ’ icon on the homepage. Select ‘+ Deposit INR’ and enter the amount you want to transfer. Choose the ‘Net Banking’ option. Copy the provided bank details (Account No., IFSC Code, Bank Name, and Remarks) Add CoinDCX

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INR Deposit Guide (As per the Bank)

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Do I need to create an account on CoinDCX if I am an existing user of CoinDCX Pro?

You do not need to create a new account on CoinDCX if you are an existing user on CoinDCX Pro. You can simply log in to CoinDCX using the same email address that was used to register on CoinDCX Pro. The 2FA code generated for your account will be the same as the one used for CoinDCX Pro. Note: If yo

Knowledge Base Article

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Create an Account

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Can I create a new account with the same set of KYC documents and bank account?

No, you cannot create a new CoinDCX account using the same KYC documents and bank account. Each person is allowed only one account linked to their verified KYC details. Attempting to use duplicate documents or bank details will result in the new account being rejected.

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Create an Account

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Will gas fees be deducted even if my transaction fails on the blockchain?

Yes, you will still be charged a gas fee even if your transaction fails. This happens because your gas fee covers the cost of processing the transaction, regardless of its outcome. Miners or validators on the network perform the work to validate your transaction, and the fee compensates them for thi

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Trade

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What is total balance?

CoinDCX allows its users to use a common account for spot and margin trading. Total Balance is the total sum of tokens in your CoinDCX wallet, including available balance and locked balance.

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Margin Trading

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Do I have to complete KYC again?

No, you won't need to repeat the KYC process. By accepting CoinDCX Web 3's terms and conditions, you authorize CoinDCX to share your KYC information with the CoinDCX Web 3 entity.

Knowledge Base Article

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Getting Started

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Will my future crypto deposits be processed?

No, future crypto deposits will not be processed. Please ensure you do not initiate any new deposits, as they will not be credited to your account.

Knowledge Base Article

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Crypto Deposit/Withdrawal Access Restriction

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What is Current Value?

It is the total value of all your investments based on the current sell price. Kindly note the current value may vary at the time of actual selling as per the constantly changing market value.

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Portfolio Value

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Why is this TP/SL feature important?

Position TP/SL feature allows you to manage your risk better - cut down your losses and maximise your profits. Being able to set the TP/SL levels while entering a position serves to major benefits - ​ It eliminates the need to constantly monitor your screen, waiting for the position to be created to

Knowledge Base Article

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TP/SL Feature

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How much fees do you charge for Quick Bank Transfer?

We charge absolutely 0% fees for funds transferred through the Quick Bank Transfer method.

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Quick Bank Transfer

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Can I place advanced trades like Straddles or Butterflies?

Currently, only single-leg orders are supported; multi-leg and strategy orders will be available in future updates.

Knowledge Base Article

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Crypto Options

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How does SIP work?

Through our Systematic Investment Plan (SIP), you can invest a fixed sum of money in a time-bound manner (weekly) without worrying about the market dynamics and stand to benefit in the long-term due to average costing and power of compounding.

Knowledge Base Article

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Systematic Investment Plan (SIP)

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Can I start SIP at any time or when the market is high?

Systematic Investment Plan (SIP)can be started at any point of the time and at any state of the market. SIP helps you to start investing with a purpose without worrying about market highs and lows.

Knowledge Base Article

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Systematic Investment Plan (SIP)

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24