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What is the Web3 email update and recovery feature?

The Web3 email update and recovery feature allows users to update their email address while maintaining access to their Web3 account through a recovery file. This ensures that even if you lose access to your original email or change your email, your Web3 account and assets remain secure.

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WEB 3 Recovery

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How Are Points Calculated?

Okto Points are calculated every week, with the earning period closing on Thursdays. This weekly cycle ensures that all your activities from the previous week contribute to your points balance. The more you interact and transact in Web3 mode, the more Okto Points you'll accumulate.

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Okto Points

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Can I edit a Sub-Account after creating it?

You can manage your Sub-Accounts from the Sub-Accounts section on the CoinDCX website. To access it: Visit the CoinDCX Website and log in to your account. Click the Profile icon.Select Sub-Accounts. From here, you can manage your existing Sub-Accounts.

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Managing Sub-Accounts

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Can I use the same layout for different pairs?

Yes, you can use the same layout across different pairs. A single layout can store your chart setup, including indicators, drawings, and settings, for multiple pairs. However, drawings created on one pair will remain associated with that specific pair and will not be displayed on other pairs within

Knowledge Base Article

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Layout

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What should I do if I lose my Backup Codes?

If you've lost your Backup Codes but still have access to your CoinDCX account, you can generate a new set by selecting Reset from the Backup Codes section on the CoinDCX website. If you've also lost access to your Google Authenticator app and can't log in, contact CoinDCX Support by tapping "Chat N

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Backup Codes

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How do I remove/disable a Sub-Account?

To disable/remove a Sub-Account: Visit the CoinDCX website and log in to your account. Click the Profile icon.Select Sub-Accounts.Click Disable next to the Sub-Account you want to disable.Follow the on-screen instructions to remove/disable the sub-account of your choice.

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Managing Sub-Accounts

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How are Okto Points calculated and when will they be credited?

Okto Points are calculated every week, with the earning period closing on Thursdays. This weekly cycle ensures that all your activities from the previous week contribute to your points balance. The more you interact and transact in Web3 mode, the more Okto Points you'll accumulate.

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Okto Points

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Can I edit a Drawing Template?

Currently, existing Drawing Templates cannot be edited. If you want to make changes, you can create a new template with updated settings and delete the old one if required.

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Drawing Template

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Will Pair Delisting affect my holdings?

No. Pair Delisting does not affect your token holdings. Your tokens will remain safely stored in your wallet, and you can continue trading them using any other supported trading pairs available on CoinDCX.

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Pair Delisting

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Where can I view the cryptocurrencies I purchased?

Once your order is successfully executed, the purchased cryptocurrencies will be available under Portfolio → Coins.

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Spot Trading

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Why does my PNL still show fees even after receiving a refund?

Trading fees are deducted at the time of trade execution and are immediately reflected in your PNL. The corresponding fee refund is processed separately and credited to your Options Wallet, where it can be viewed in Transaction History with the transaction type “Transfer In.” Once the refund is cred

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Refund Based Trading Fees in Options Trading

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Will this affect my P&L once the position is closed?

When you close a position that was opened at an earlier rate, any unrealised P&L is settled at the current rate. In addition, an extra P&L may be reflected due to the appreciation or depreciation of the locked margin, depending on whether the conversion rate has moved up or down.

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USDT<>INR Conversion Price Revised

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What is TDS?

Tax Deducted at Source (TDS) is a tax deducted at the source of income before the remaining amount is credited to the recipient. In crypto trading, CoinDCX deducts the applicable TDS on eligible transactions and deposits it directly with the Government of India on your behalf.

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Tax Deducted at Source (TDS)

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Can I adjust my active Futures position?

Yes, you can adjust your active Futures position at any time by modifying the following: Leverage: Increase or decrease the leverage for your position. Margin: Add or remove margin from your position. Liquidation Price: Adjust your liquidation price by changing the margin allocated to your position.

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Order Placing & Active Positions

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Are there any time limits prescribed for furnishing information to Director, FIU-IND?

Yes. Rule 8 of the Prevention of Money-Laundering (Maintenance of Records) Rules 2005 prescribes time limit for furnishing information to the Director, FIU-IND The time limit for furnishing information about cash transactions and integrally connected cash transactions , transactions involving receip

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PMLA Rules from a Reporting Entity POV

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Will I be able to see charts for all option contracts?

No. Contract charts will be available only for active contracts of BTC, ETH, and SOL. Once a contract expires, its chart will no longer be available in the app.

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Options - Contract Chart

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Is TDS applicable on Earn products?

No. TDS is not applicable on Earn subscriptions or redemptions. TDS is only applicable on eligible Spot and Insta trading transactions.

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Tax Deducted at Source (TDS)

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Does a Layout save chart settings (colors, styles)?

Yes, layouts also save your chart settings such as the Chart Type, Grid Type, Chart Colors, and other visual chart preferences. This helps ensure that whenever you load the layout again, your chart appears with the same visual setup and configuration you previously used. However, please note that Ch

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Layout

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What details are saved in a Layout?

A layout saves the following details: Market (pair) Indicators applied Drawings on the chart Selected timeframe When you load a layout, your chart will open with the same pair and all the saved settings applied, helping you continue your analysis seamlessly.

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Layout

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How do I block a Verified Device?

If you no longer use a device or don't recognize it, you can block it. Follow these steps: ​ Open the CoinDCX app.Go to Profile > Security Settings.Tap Verified Devices.Select the device you want to block.Tap Block Device.Confirm your action. The selected device will no longer be able to access your

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Verified Devices

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24