Can't find what you're looking for?

Ask a question

Search Results (1.3K)

Relevance
Selected Relevance
C
How do I disable Two-Factor Authentication (2FA)?

Follow these steps: Log in to your CoinDCX account.Go to Security.Tap Disable Google Auth.Tap Continue.Enter your Security PIN and tap Send OTP.Enter the OTP sent to your registered email address and the code generated by Google Authenticator.Tap Disable Google Auth. Your 2FA will be disabled succes

Knowledge Base Article

 • 

OTP & Two-Factor Authentication (2FA)

C
How can I open a position in Futures?

You can place an order by following these simple steps: Log in to the CoinDCX app/Website Go to Futures Select Futures (In App) Select the Margin Type (INR or USDT) from the dropdown Choose the desired Futures Pairs. Select the Margin Mode: Isolated or Cross Margin Select the leverage Choose Long or

Knowledge Base Article

 • 

Order Placing & Active Positions

C
Will I be notified if a token is placed under Exit Mode or Maintenance?

Yes. We'll notify users through multiple channels, including The Announcements page, Email communication & Push Notifications (PNs), where applicable. We recommend keeping notifications enabled and checking our announcements regularly for the latest updates.

Knowledge Base Article

 • 

Exit Mode/Maintenance

C
Is it safe to log in using links received through SMS, email or messaging apps?

No. Always access your CoinDCX account by typing www.coindcx.com into your browser or by using the official CoinDCX mobile application. Do not click on login links received through unsolicited SMS, emails, WhatsApp, Telegram, social media messages, or phone calls. ​ If you're unsure whether a commun

Knowledge Base Article

 • 

Account Safety

C
Why is the conversion price revised in Options Trading?

The USDT–INR conversion rate is periodically revised based on broader macro factors, including changes in the USD–INR valuation, operational costs, and market liquidity conditions. The conversion rate is intentionally priced with a small buffer relative to the live USD–INR rate to reduce the need fo

Knowledge Base Article

 • 

USDT<>INR Conversion Rate

C
Can I still invest in Advanced Earn after this update?

Advanced Earn has stopped accepting new investments. The product is being sunset as part of a product review and will remain closed for additional deposits.

Knowledge Base Article

 • 

Latest Updates on Advanced Earn

C
Can I edit my saved Auto TP/SL settings?

Yes. Navigate to: Futures → More → Trade Presets → Auto TP/SL Update the desired TP and/or SL ROE (%). Click Confirm. The revised values will be used for future eligible orders.

Knowledge Base Article

 • 

Trade Preset

C
Why is Auto TP/SL not being applied to my order?

Auto TP/SL will not be pre-filled if you already have any of the following for the same Futures pair: An active/open position An existing TP/SL order Locked margin associated with an open position or order This helps prevent conflicts with existing risk management settings and ensures that Auto TP/S

Knowledge Base Article

 • 

Trade Preset

C
Why does my layout look different than before?

If you made any changes to the chart and clicked on Save, the layout gets updated and replaces the previous version. Similarly, if Auto Save is enabled, the changes will be saved automatically to the existing layout. That’s why the layout may look different from how it was earlier, as the latest cha

Knowledge Base Article

 • 

Layout

C
How is funding calculated for my active position?

Funding is calculated every one hour and is based on: Your current position size at the funding time The Mark Price during the funding interval The applicable Funding Rate (%) Funding Formula: Position Quantity × Mark Price × Funding Rate (%) If you hold a position during the funding time, this amou

Knowledge Base Article

 • 

Funding

C
Whether any civil or criminal proceedings can be initiated for furnishing information?

No. It is provided for in section 14 of the Prevention of Money Laundering Act, 2002, that the reporting entity, its directors and employees shall not be liable to any civil or criminal proceedings against them for furnishing information under clause (b) of sub-section (l) of section 12.

Knowledge Base Article

 • 

PMLA Rules from a Reporting Entity POV

C
Is Earn available for all tokens listed on CoinDCX?

No. Earn is only available for selected tokens that are displayed under the Earn section of the CoinDCX App.

Knowledge Base Article

 • 

Simple Earn

C
Why are you reviewing or closing the product now?

As a customer-focused platform, we periodically review our products to ensure they remain aligned with their intended design, risk exposure, and market conditions. Based on our recent review, we determined that Advanced Earn no longer meets the intended risk–return expectations. As a result, we have

Knowledge Base Article

 • 

Latest Updates on Advanced Earn

C
What are the obligations for verifying identity of clients under PMLA?

Section 11A together with Section 12 of the Prevention of Money Laundering Act, 2002, requires every reporting entity to verify and maintain the records of the identity of all its clients, as prescribed by rule 9 of the PML Rules.

Knowledge Base Article

 • 

PMLA Rules from a Reporting Entity POV

C
How to transfer INR from a Sub-Account to the Master Account?

Log in to the Master Account on the website.Go to Profile.Select Sub-Account.Go to Funds.Click Transfer Out.Select INR from the dropdown.Enter the amount you wish to transfer in the Quantity field.Click Transfer.Enter the required OTP/2FA to complete the transfer. The transfer is free of charge and

Knowledge Base Article

 • 

Permissions & Access

C
Which documents need to be submitted to the Reporting Entity for Client Due Diligence (client is a partnership firm)?

Where the client is a partnership firm, it shall submit to the reporting entity the certified copies of the following documents or the equivalent e-documents thereof, namely: ​ (i) registration certificate; (ii) partnership deed; (iii) Permanent Account Number of the partnership firm; and (iv) such

Knowledge Base Article

 • 

PMLA Rules from a Reporting Entity POV

C
Why can't I change my password?

If you're having trouble changing your password, here are a few things to check: Make sure you've entered your current password correctly.Ensure your new password meets the required password criteria.Confirm that both password fields match.Complete the OTP or 2FA verification if prompted. Your passw

Knowledge Base Article

 • 

Password Management

C
What does the “Close All” option do in Positions and Orders?

The Close All option acts as a risk-management and emergency control. In the Orders tab: Cancels all open futures orders at once Useful when market conditions change rapidly This option is visible when you have more than one open order In the Positions tab: Closes all active futures positions Cancel

Knowledge Base Article

 • 

Order Placing & Positions

C
In which currency will my position be settled?

All positions are settled in INR. When you close a position, P&L is converted internally from USDC & Final settlement is credited to your wallet in INR

Knowledge Base Article

 • 

Wallet & Fund Transfer

C
Can I sell my Web3 tokens for INR?

No. Selling Web3 tokens directly for INR is not supported at the moment.

Knowledge Base Article

 • 

INR to Crypto Swap

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

© All rights reserved by Primestack Pte. Ltd.

users-badge assets-badge volume-badge funding-badge aml-badge

DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24