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What is money laundering?

Money laundering is the process of converting proceeds obtained from criminal activity into legitimate funds. It involves concealing the source of illegal money by disguising it as legitimate funds.

Knowledge Base Article

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PMLA Rules from a User POV

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Why are INR withdrawals temporarily unavailable after enabling or disabling 2FA?

For your account's security, INR withdrawals are temporarily unavailable for 24 hours after enabling or disabling Two-Factor Authentication. This cooling-off period helps protect your account from unauthorized changes and fraudulent withdrawals.

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OTP & Two-Factor Authentication (2FA)

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What details are needed for nomination?

We kindly request that you to provide the complete name, date of birth, and your relationship with the person you are nominating. Please ensure that the nominee's age and name are accurately entered, matching the details on the PAN-NIC documents, such as Aadhaar card, PAN card, or Passport.

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Nomination

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Does this feature work for Spot, Insta, SIP or USDT Margin Futures orders?

No. Unified Buying Power and Auto Transfer are currently supported only for INR-based Futures, Global Futures, and Options.For Spot, Insta, SIP, and USDT-Margined Futures orders, only the balance available in the respective trading wallet can be used. Automatic fund transfers are not supported for t

Knowledge Base Article

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Unified Wallet

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What does the “Close All” option do in Positions and Orders?

The Close All option acts as a risk-management and emergency control. In the Orders tab: Cancels all open futures orders at once Useful when market conditions change rapidly This option is visible when you have more than one open order In the Positions tab: Closes all active futures positions Cancel

Knowledge Base Article

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Order Placing & Positions

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Which devices support Biometric Login?

Biometric Login is available on compatible devices that support: Fingerprint authenticationFace ID or facial recognition Your device must have biometric authentication set up in its system settings before you can enable it in the CoinDCX app.

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Biometric Login

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When should I use a Backup Code?

You can use a Backup Code if you're unable to access your Google Authenticator app, for example if: You've lost your phone.You've changed to a new device.Your authenticator app isn't available.You're unable to generate a valid 2FA code. Backup Codes are designed as a recovery option and should only

Knowledge Base Article

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Backup Codes

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Why do I need to complete identity verification?

To help keep your account secure, you'll be required to verify your identity using your PAN details, Date of Birth, and a selfie before your mobile number can be updated.

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Mobile Number Update

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What happens if I reverse my position from Long to Short or Short to Long?

If your position is completely closed and reverses direction (for example, Long → Short or Short → Long), it is treated as a new position. The Total Funding Fee resets, and the calculation starts from 0 for the new position.

Knowledge Base Article

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Total Funding

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How do I block a Verified Device?

If you no longer use a device or don't recognize it, you can block it. Follow these steps: ​ Open the CoinDCX app.Go to Profile > Security Settings.Tap Verified Devices.Select the device you want to block.Tap Block Device.Confirm your action. The selected device will no longer be able to access your

Knowledge Base Article

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Verified Devices

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Why does my chart open in a different market or timeframe after login or refresh?

The platform automatically loads your last saved layout. Since layouts remember the pair and timeframe, your chart opens with those saved settings after login or refresh.

Knowledge Base Article

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Layout

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Why is a token placed under Exit Mode?

A token may be placed under Exit Mode due to factors such as Unfavourable market conditions,Low trading liquidity. CoinDCX's proactive risk management measures to protect users and maintain a stable trading environment.

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Exit Mode/Maintenance

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My bank branch has changed. Will it affect my INR withdrawals?

Yes, it may. If your bank home branch has changed, your IFSC code may also have changed. If the registered IFSC on your CoinDCX account is no longer valid, your INR withdrawals may not be processed successfully. Please update and verify your bank account details before initiating another withdrawal.

Knowledge Base Article

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Withdrawal Delayed/Rejected?

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Why isn't my Google Authenticator code working?

Your verification code may not work if: The code has already expired.Your device's date and time aren't synced automatically.Authenticator App's time zone is not set to ISTYou're entering an older code instead of the latest one. Google Authenticator generates a new verification code every 30 seconds

Knowledge Base Article

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OTP & Two-Factor Authentication (2FA)

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Where is the Trade Preset feature available?

Trade Presets are currently available on the CoinDCX App in Advanced Mode & Chart Trading

Knowledge Base Article

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Trade Preset

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What should my Login PIN be?

Your Login PIN must: Be 6 digits long.Make it strongNot be shared with anyone. For better security, avoid using easily guessable PINs such as your birth year, mobile number, or repeated digits like 111111.

Knowledge Base Article

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Login PIN

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Is it mandatory to save the Recovery File?

No, saving the Recovery File is not mandatory, but it is strongly recommended. The Recovery File acts as a backup that helps you recover access to your Web3 Wallet if you lose access to your linked Google account or change your email address. The file name will look similar to coindcx_do_not_delete_

Knowledge Base Article

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Web3 Wallet & Recovery

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Why is Auto TP/SL not being applied to my order?

Auto TP/SL will not be pre-filled if you already have any of the following for the same Futures pair: An active/open position An existing TP/SL order Locked margin associated with an open position or order This helps prevent conflicts with existing risk management settings and ensures that Auto TP/S

Knowledge Base Article

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Trade Preset

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Can I sell my Web3 tokens for INR?

No. Selling Web3 tokens directly for INR is not supported at the moment.

Knowledge Base Article

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INR to Crypto Swap

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Can I use the same Backup Code more than once?

No. Each Backup Code can only be used once. Once a Backup Code has been used, it becomes invalid and cannot be used again.

Knowledge Base Article

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Backup Codes

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24