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Why can't I see or use the Exit Position button?

The Exit Position button is available only when you have an active position in the selected market. If you do not have an active position, the button will not be displayed. In some cases, the button may appear disabled when a position-closing request is already being processed. This helps prevent du

Knowledge Base Article

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Scalping Mode

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How many tabs can I open in Scalping Mode?

You can open up to 6 market tabs simultaneously. If you attempt to open a new market after reaching the 6-tab limit, the last selected tab will be replaced with the newly selected market.

Knowledge Base Article

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Scalping Mode

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Can I use Scalping Mode in both Simple and Advanced Futures?

Yes. Scalping Mode is available for both Simple Futures and Advanced Futures, providing a consistent trading experience regardless of the mode you use.

Knowledge Base Article

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Scalping Mode

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Can I close or reduce my position directly from the chart?

Yes. If you have an active position in the selected market, you can access the Exit Position option directly from the chart and use the existing Close/Reduce Position flow without leaving the trading screen.

Knowledge Base Article

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Scalping Mode

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Will Pair Delisting affect my holdings?

No. Pair Delisting does not affect your token holdings. Your tokens will remain safely stored in your wallet, and you can continue trading them using any other supported trading pairs available on CoinDCX.

Knowledge Base Article

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Pair Delisting

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What happens to my open orders in the delisted trading pair?

Any open orders placed in the trading pair being delisted will be automatically cancelled at the time of delisting. If you still wish to trade the token, you can place a new order using one of the other supported trading pairs.

Knowledge Base Article

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Pair Delisting

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Will expired contract charts be available?

No.Once an options contract expires, its chart will no longer be accessible in the app.

Knowledge Base Article

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Options - Contract Chart

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Which trading pairs are available in Spot Trading?

You can trade on Spot using INR Pairs (e.g., BTC/INR) & Crypto-to-Crypto (C2C) Pairs

Knowledge Base Article

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Spot Trading

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Will I be able to see charts for all option contracts?

No. Contract charts will be available only for active contracts of BTC, ETH,SOL and Tether Gold (XAUT). Once a contract expires, its chart will no longer be available in the app & Website

Knowledge Base Article

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Options - Contract Chart

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Is there a limit to the number of Verified Devices I can have?

Your Verified Devices list includes the devices you've used to securely access your CoinDCX account. If you regularly switch devices, it's a good idea to review the list and remove devices you no longer use to keep your account secure.

Knowledge Base Article

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Verified Devices

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When should I use a Backup Code?

You can use a Backup Code if you're unable to access your Google Authenticator app, for example if: You've lost your phone.You've changed to a new device.Your authenticator app isn't available.You're unable to generate a valid 2FA code. Backup Codes are designed as a recovery option and should only

Knowledge Base Article

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Backup Codes

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Where can I view the cryptocurrencies I purchased?

Once your order is successfully executed, the purchased cryptocurrencies will be available under Portfolio → Coins.

Knowledge Base Article

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Spot Trading

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Which wallet is used for Spot Trading?

The wallet used depends on the trading pair INR Pairs: Your INR Wallet is used to place orders & Crypto-to-Crypto (C2C) Pairs: The respective cryptocurrency available in your Spot Wallet is used. Ensure you have sufficient wallet balance before placing an order.

Knowledge Base Article

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Spot Trading

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How many Backup Codes do I get?

When you generate Backup Codes, you'll receive 10 one-time-use Backup Codes. Each code can be used only once. As you use them, we recommend resetting your Backup Codes to generate a fresh set and ensure you always have recovery codes available.

Knowledge Base Article

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Backup Codes

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How can I view expired contract charts?

Currently, expired contract charts are not supported. You can refer to their order history or trade details for past contract information.

Knowledge Base Article

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Options - Contract Chart

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What is the delivery fee charged during cash settlement at expiry?

A Delivery Fee is charged when your Options position reaches expiry and is cash settled. The Delivery Fee is calculated on the notional value of your position (Quantity × Index Price) and varies by the underlying asset: BTC: 0.0127%ETH: 0.0127%SOL: 0.0169%The total Delivery Fee (including GST) is ca

Knowledge Base Article

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Crypto Options

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Can I use my old password again?

We recommend choosing a new, unique password each time you update it. Using a strong, unique password helps keep your CoinDCX account secure.

Knowledge Base Article

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Password Management

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What order types can I use while placing a trade?

Market and Limit Orders are supported; advanced types like Stop-Limit and IV-based orders will be added in future updates.

Knowledge Base Article

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Crypto Options

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When is the Liquidation Clearance Fee charged?

A Liquidation Fee is charged when your Options position is liquidated by the exchange. The Liquidation Fee is 0.1695% of the notional value of your position (Quantity × Index Price). The total Liquidation Fee (including GST) is capped at a maximum of 4% of the premium traded value. You can check the

Knowledge Base Article

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Crypto Options

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How can I close or exit an Options position before expiry?

To close your position, go to the Positions tab, tap on ‘Close’, and the Sell Order form will open. There, you can select the order type, enter the quantity, and view your estimated P&L and ROE % before placing the order.

Knowledge Base Article

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Crypto Options

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24