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What happens if I send funds to an old or expired wallet address?

If you send funds to an expired deposit address, please note: The funds may not be credited automatically to your account. Refunds can be processed once the CoinDCX Support team verifies your transaction and confirms the issue. The refund timeline may vary depending on blockchain and verification ch

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Transaction Issues & Support

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Can I use funds from other Product Wallets?

Currently, Unified Buying Power supports Product Wallet Balance & INR Spot Wallet Balance. Cross-wallet funding between Futures, Global Futures, and Options wallets is not supported yet. This functionality will be introduced in a future phase.

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Unified Wallet

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How is the Token Quantity calculated in SIP?

The token quantity is calculated based on the net investment amount (after deducting fees) and the market price at the time of execution. This means that once the applicable charges are deducted from your SIP installment, the remaining amount is used to purchase the token at the current market price

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Systematic Investment Plan (SIP)

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Is my data safe?

Yes. Your information is secure and used only for regulatory compliance purposes, in line with data protection standards.

Knowledge Base Article

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Verify Bank Account Using UPI

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Which fees are eligible for the Refund?

Only Trading Fees are eligible for the Fees Refund, while Delivery Fees and Liquidation Fees are not included under the Fees Refund benefit.

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Refund Based Trading Fees in Options Trading

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Will the fee change affect my current trades?

The revised 1.5% fee will apply to all Web3 transactions initiated on or after October 1, 2025. Transactions before this date will follow the old rate of 0.85%.

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Web3 - Fee Update

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How can I exit or close my position?

To close an active position: Go to the Active Positions tab Select the position you want to close Click on Close Choose either: Market Order, Limit Order or Quick Enter the Price (for Limit order) and Quantity (for Market or Limit) If the position is small to enter the quantity, the user will see "A

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Order Placing & Active Positions

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From which wallet is the SIP amount deducted?

SIP installments are deducted from your INR/Spot Wallet. It is important to maintain sufficient balance in this wallet before the scheduled installment date, as the amount will be automatically debited from here for each SIP cycle.

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Systematic Investment Plan (SIP)

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What order types can I use while placing a trade?

Market and Limit Orders are supported; advanced types like Stop-Limit and IV-based orders will be added in future updates.

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Crypto Options

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Can I delete my Backup Codes?

Yes. You can delete your Backup Codes from the CoinDCX website. Go to: Profile Icon > Security > Backup Codes > Manage ​ From there, select Delete to remove your existing Backup Codes.

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Backup Codes

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Is there a minimum order amount for INR to Crypto Swap?

Yes. The minimum order amount depends on the token and is typically ₹200 or ₹500. You can view the applicable minimum order amount on the order confirmation page before placing your order.

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INR to Crypto Swap

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Can I add a joint bank account?

Yes. Joint bank accounts are supported. Your bank account will be verified if the name returned during bank verification matches your verified KYC details. If the verified account holder's name doesn't match your KYC, the verification will fail.

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Verify Bank Account Using Bank Details

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Is Biometric Login secure?

Yes. Biometric Login uses your device's built-in security features to verify your identity. Your fingerprint or facial data is stored securely on your device and is not stored by CoinDCX.

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Biometric Login

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My CoinDCX mobile number is different from my DigiLocker mobile number. Can I still complete Aadhaar verification?

Yes. If your CoinDCX and DigiLocker mobile numbers are different, you can use the Aadhaar Number + DigiLocker PIN option to access your DigiLocker account and complete verification.

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DigiLocker – Aadhaar & PIN Verification

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What is Pair Delisting?

Pair Delisting means that a specific trading pair is removed from the CoinDCX platform, while the token itself remains listed and available for trading through other supported pairs. For example, if BTC/USDT and BTC/INR are both available and BTC/USDT is delisted, you can still continue trading BTC

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Pair Delisting

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How do I disable Biometric Login?

If you no longer wish to use biometrics: Open the CoinDCX app.Go to Profile > Security Settings.Select Biometric Login.Turn off the Biometric Login toggle.Confirm your choice if prompted. You can continue using your Login PIN or password to access your account.

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Biometric Login

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Do I need a CoinDCX account to raise a demise claim?

Yes. If you don't already have a CoinDCX account, you'll be required to create one before the transmission process can proceed.

Knowledge Base Article

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Demise Claim

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Why isn't my Google Authenticator code working?

Your verification code may not work if: The code has already expired.Your device's date and time aren't synced automatically.Authenticator App's time zone is not set to ISTYou're entering an older code instead of the latest one. Google Authenticator generates a new verification code every 30 seconds

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OTP & Two-Factor Authentication (2FA)

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Why is my bank account not getting verified even though the details are correct?

Even if your Account Number and IFSC Code are correct, verification may still fail if: The account holder's name doesn't match your verified KYC records.The bank account isn't eligible for verification.The verification request couldn't be completed successfully. If the issue continues, please contac

Knowledge Base Article

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Verify Bank Account Using Bank Details

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Does cancelling a TP/SL order affect my open position?

No. Cancelling a TP/SL order only removes the exit condition. Your open options position remains active and unchanged until you manually close it or it is liquidated.

Knowledge Base Article

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Options - TP/SL

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24