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What if I am not satisfied with the explanation provided?

If your concern remains unresolved, please write directly to [email protected]. Our Grievance team will review your case thoroughly and may reach out via call to discuss a resolution in line with our Terms & Conditions.

Knowledge Base Article

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Latest Updates on Advanced Earn

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How can a Sub-Account log in?

Go to the CoinDCX login page: https://account.coindcx.com/login Log in using the Sub-Account's registered email ID and password.An OTP will be sent to the Sub-Account's registered email ID.Enter the OTP to complete the login. Once the OTP is verified, the Sub-Account will be logged in successfully.

Knowledge Base Article

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Account Creation & Activation

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How do I resend the verification email for a Sub-Account?

If a Sub-Account hasn't been verified yet: Visit the CoinDCX website and log in to your account. Click the Profile icon.Select Sub-Accounts.Click Resend Email next to the pending Sub-Account. A new verification email will be sent to the registered email address.

Knowledge Base Article

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Account Creation & Activation

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Will every delisted token be available for transfer to private wallets?

No. External Wallet Transfer may not be available for every delisted token.CoinDCX regularly reviews and updates the list of eligible delisted tokens. If a delisted token is eligible for external wallet transfer, the option will be made available to eligible users during the applicable transfer wind

Knowledge Base Article

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External Wallet Transfer

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Why are my saved settings not applying to new drawings?

This usually happens if the saved Drawing Template is not selected before creating the drawing. Please make sure you apply the desired template first, as templates are not applied automatically.

Knowledge Base Article

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Drawing Template

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Can I customize the slippage percentage?

Yes. When placing a Normal Swap order, you can customize the slippage percentage based on the amount of price movement you're willing to accept during order execution.

Knowledge Base Article

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Crypto to Crypto Swap

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Can the master account transfer funds between Sub-Accounts?

Yes. The master account can transfer assets between the master account and its Sub-Accounts.

Knowledge Base Article

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Permissions & Access

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What are the benefits of Futures Trading?

With Crypto Futures on CoinDCX, you can enjoy: Up to 100x leverage Competitive trading fees. A simple and intuitive trading experience on the CoinDCX App and Website. Perpetual contracts with no expiry date.

Knowledge Base Article

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Introduction to Futures Trading

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What margin modes are available in Futures Trading?

CoinDCX supports two margin modes for Futures Trading, Isolated Margin & Cross Margin You can choose the margin mode that best suits your trading strategy and risk appetite.

Knowledge Base Article

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Leverage & Margin Mode

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Will there be another product like Advanced Earn in the future?

At the moment, there is no confirmed timeline for a similar product. However, our team continuously evaluates and develops products based on market conditions and user needs. Any new offerings will be communicated through official announcements.

Knowledge Base Article

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Latest Updates on Advanced Earn

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How to Create a Sub-Account?

Log in to the CoinDCX website: https://coindcx.com/ Click the Profile icon in the top-right corner.Select Sub-Accounts.Click Create New Sub Account.Enter: First NameLast NameEmail IDPasswordClick Create Sub Account.Enter the OTPs sent to the Master Account's registered mobile number and email ID.Cli

Knowledge Base Article

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Account Creation & Activation

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What is a Drawing Template?

A Drawing Template allows you to save the appearance settings of a drawing tool, such as color, size, and style. It’s important to note that it does not save the actual drawing on the chart, only the customization applied to how the drawing looks.

Knowledge Base Article

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Drawing Template

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How do I generate Backup Codes?

You can generate Backup Codes only on the CoinDCX website. ​ Follow these steps: ​ Visit the CoinDCX Website​ and log in to your CoinDCX account. Click the Profile icon in the top-right corner.Go to Security.Click Backup Codes.Select Manage.Click Get Backup Codes.Enter your account password for veri

Knowledge Base Article

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Backup Codes

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Why is CoinDCX closing Advanced Earn?

Thank you for reaching out regarding Advanced Earn. Following a recent product review, Advanced Earn has been discontinued. As part of our regular product evaluation process, we assessed its performance across changing market conditions and determined that the product no longer aligns with the inten

Knowledge Base Article

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Latest Updates on Advanced Earn

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Does the template save all drawing tools together?

Templates save the settings for the selected drawing tool. If you use multiple drawing tools, you may need to create separate templates based on your customization.

Knowledge Base Article

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Drawing Template

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Will my funds still remain locked after the product is closed?

No. As part of the Advanced Earn sunset, existing balances have been unlocked so users can access their funds directly in their wallet.

Knowledge Base Article

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Latest Updates on Advanced Earn

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How is Options Notional Volume Calculated?

Options Notional Volume is calculated using the formula: Quantity × Index Price for each trade. This volume is tracked cumulatively across all your Options trades on the platform. You can check the Index Price of your executed trades by navigating to Order History, selecting the respective order, an

Knowledge Base Article

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Refund Based Trading Fees in Options Trading

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What if I have only first name and no last name/surname?

If you have only a first name and no last name, feel free to use your first name in both the first name and last name fields.

Knowledge Base Article

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Username Update

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How can I view expired contract charts?

Currently, expired contract charts are not supported. You can refer to their order history or trade details for past contract information.

Knowledge Base Article

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Options - Contract Chart

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What are the obligations for maintenance of records under PMLA?

In terms of section 12 of the Prevention of Money Laundering Act, 2002, every reporting entity shall maintain a record of all transactions, including the information furnished to FIU-IND, in such a manner as to enable it to reconstruct individual transactions. The Reporting Entities shall also maint

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24