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What is the Earn platform for crypto investments?

The Earn platform is a comprehensive investment solution for crypto enthusiasts. It offers various earning opportunities in a secure manner for users to earn returns on their crypto-holding.

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Advanced Earn

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How can I check which devices I am currently logged in with my CoinDCX Account?

Log in to your CoinDCX App. Tap the profile icon (top right) and select ‘Security’. Tap ‘Security’ view the verified devices option. Tap ‘Verified Devices’ to view all devices logged into your account. ​ Note: If you notice any suspicious devices, block them immediately. ​ For further action, disabl

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Account Related

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How can I save an Indicator Template?

You can save your preferred indicator setup by following these steps: Apply one or more indicators on the chart Modify the indicator settings (inputs, styles) as needed Click on “Indicator Template” (next to the Indicators option) Enter a template name (Optional) Select: Remember Symbol Remember Tim

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Chart Layout & Templates

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Can I rename a Drawing Template?

Currently, renaming a Drawing Template is not supported. You can create a new template with your preferred name and delete the old one if needed.

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Chart Layout & Templates

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Why are prices on the list screen slightly different than the Buy and Sell prices?

The price you see on the prices screen is the last price at which the coin was traded. The price you see you tap Buy or Sell is the price at which the coin is available for buy or sell. This price can be different from last traded prices as the markets can move since the last trade took place. The f

Knowledge Base Article

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Trading on CoinDCX

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Can my balance be spread across multiple chains? How does it happen?

Yes, your balance can be spread across multiple chains. For example, you started with USDT just on the Polygon chain but after a few transactions, it is possible that your USDT balance is spread across Polygon and BSC chains. ​ This is a very common phenomenon in the Web 3 ecosystem. You still are i

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Trade

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What action is required from my end?

To add funds to your CoinDCX account, please update the beneficiary details on your banking app with the following information for CoinDCX's new account: Bank Name: Equitas Bank Account Name: [Your Name] Account Number: [Virtual account number uniquely allocated to you] IFSC: ESFB0000CMS Kindly ensu

Knowledge Base Article

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Quick Bank Transfer

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How do I deposit or withdraw crypto on CoinDCX?

Simply go to Wallet → Deposit/Withdraw → Select Crypto. Before confirming the transaction, you may need to enter remitter or beneficiary details to comply with the Travel Rule.

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Crypto Deposit & Withdrawal (CDW) & Travel Rule

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What is a Financial institution?

Financial institution means a financial institution as defined in clause (c) of section 45- I of the Reserve Bank of India Act, 1934 (2 of 1934) and includes a chit fund company, a housing finance institution, an authorised person, a payment system operator, a non-banking financial company and the D

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PMLA Rules from a Reporting Entity POV

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Since when Virtual Assets are covered under PMLA Act 2002?

As per the Notification received from Department of Revenue, Ministry of Finance on 7th March 2023, Virtual Digital Assets, their safekeeping or administration is covered under PMLA Act 2002.

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PMLA Rules from a User POV

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Is KYC mandatory starting July 01, 2022?

Starting from July 1, 2022, completing your KYC (Know Your Customer) process is essential for all CoinDCX users to engage in transactions such as buying or selling. We strongly advise completing your KYC promptly to avoid any potential delays in your transactions.

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TDS for CoinDCX App Users

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Is it necessary to use the same Google account for both CoinDCX and CoinDCX Web 3?

Yes, you need to use the same Google account for both platforms

Knowledge Base Article

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Getting Started

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What is a Good-Till-Cancelled order?

A Good-Till-Cancelled (GTC) order is an order to buy or sell a crypto that lasts until the order is completed or cancelled. Below you can see how you can choose the option when you want to buy your favourite crypto at the price you want, and have no issues waiting to obtain that specific price.

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Futures Trading

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What if I accidentally entered incorrect details?

You can easily edit your details anytime from the profile section.

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Income & Occupation Details

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How to transfer funds from IDFC First Bank app to CoinDCX wallet?

Follow these steps to add funds in your CoinDCX wallet 1. Click ‘Add’ on the homepage of CoinDCX app and then select ‘Add Funds’. ​ ​ ​ ​ 2. Enter the amount you want to transfer to your CoinDCX wallet and proceed. ​ ​​ ​ 3. Choose Net Banking option and click on ‘Continue‘ to proceed adding funds t

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INR Deposit Guide (As per the Bank)

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Are there limits to how much I can deposit or withdraw?

CoinDCX does not impose specific deposit limits. Withdrawal limits may depend on your account tier and completed verifications. Check your account settings for details.

Knowledge Base Article

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Custody FAQs

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What is a stop loss order?

A stop loss order is an order that enables you to automatically place an order in the system to cut your losses at your desired level. Stop loss orders involve a trigger price, which when crossed automatically triggers an order to be entered into the system and executes it at a predetermined price l

Knowledge Base Article

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Futures Trading

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What is a Bid and an Ask?

A Bid is a standing order where the trader wishes to buy a contract at a specified price and quantity. An Ask is a standing order where the trader wishes to sell a contract at a specified price and quantity.

Knowledge Base Article

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Futures Trading

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I paid $X for a token, but the tokens I received are worth less than $X. Can I get a refund?

We understand that token prices can fluctuate. Before you complete your purchase, we provide an estimate of the number & value of tokens you'll receive and give a warning about potential value changes due to market fluctuations. Because token values can change rapidly, we are unable to offer refunds

Knowledge Base Article

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Trade

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What happens if I cancel or execute an order after the conversion rate changes?

If you place an order at a conversion rate of 100 and later cancel it when the rate has dropped to 90, you’ll still receive your INR back at the original rate of 100. If your order gets executed, your profit will be calculated using the current conversion rate at that time, and you can view the deta

Knowledge Base Article

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INR Margin Futures

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24