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Can I offset losses from Spot crypto trading?

No. As per the current tax regulations, losses arising from the transfer of Virtual Digital Assets (VDAs) cannot be set off against any other income or carried forward to future financial years.

Knowledge Base Article

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Tax in Crypto

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How to transfer INR from a master account to a Sub-Account?

Yes. You can transfer INR from the Master Account to a Sub-Account. ​ To transfer INR: ​ Log in to the Master Account on the website.Go to Profile → Sub-Account → Funds.Click Transfer In.Select INR from the dropdown.Enter the amount in the Quantity field.Click Transfer.Enter the required OTP/2FA to

Knowledge Base Article

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Permissions & Access

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Can a Sub-Account access the funds of another Sub-Account?

No. Fund management is controlled by the master account. A Sub-Account doesn't have direct control over another Sub-Account's funds.

Knowledge Base Article

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Permissions & Access

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What options are available under Portfolio for a Sub-Account?

After logging in, click Portfolio in the top-right corner. The following options are available: Coins WalletFutures WalletOptions WalletINR WalletCrypto TransfersOrder History

Knowledge Base Article

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Permissions & Access

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Can the master account manage API keys for a Sub-Account?

Yes. The master account can manage API access for its Sub-Accounts, including removing API keys when required.

Knowledge Base Article

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Permissions & Access

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What can I do using API?

API allows access to: Place Limit OrdersPlace Market OrdersFunds BalanceAccount Details

Knowledge Base Article

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Permissions & Access

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Can a Sub-Account perform INR deposits or withdrawals?

No. Only the master account can perform INR deposits and withdrawals. You can only transfer INR from the Master Account to a Sub-Account. ​ To transfer INR: ​ Log in to the Master Account on the website.Go to Profile → Sub-Account → Funds.Click Transfer In.Select INR from the dropdown.Enter the amou

Knowledge Base Article

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Permissions & Access

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Can the master account transfer funds between Sub-Accounts?

Yes. The master account can transfer assets between the master account and its Sub-Accounts.

Knowledge Base Article

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Permissions & Access

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How can a Master Account view and manage funds of a Sub-Account?

Log in to the CoinDCX website: https://coindcx.com/ Click the Profile icon in the top-right corner.Select Sub-Accounts.Go to the Funds section. The Master Account can: Use Transfer In to deposit funds to the Sub-Account.Use Transfer Out to withdraw funds from the Sub-Account.View the Sub-Account's B

Knowledge Base Article

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Managing Sub-Accounts

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What can I do using Webhook?

A webhook allows access to: Place Limit OrdersPlace Market Orders

Knowledge Base Article

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Permissions & Access

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Where can a Sub-Account download Invoice and TDS Certificate?

Log in to the CoinDCX website: https://account.coindcx.com/login Click the Profile icon in the top-right corner - Tap ProfileSelect Downloads.Select the document you want to download: InvoiceTDS CertificateSelect the required Financial Year/period, if prompted.Click Download to download the selected

Knowledge Base Article

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Permissions & Access

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How can a Master Account access a Sub-Account?

The Master Account can manage and view its Sub-Accounts through the CoinDCX website. ​ Log in to the CoinDCX website: https://coindcx.com/​ Click the Profile icon in the top-right corner.Select Sub-Accounts.Under Accounts, the Master Account can view all Sub-Accounts along with: NameEmailBalanceLock

Knowledge Base Article

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Managing Sub-Accounts

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Where can I log in to my Sub-Account?

Sub-Accounts can be accessed only through the CoinDCX website. To log in: Visit the CoinDCX Website. Enter the Sub-Account's registered email address and password.Complete the required verification, if prompted. Sub-Accounts can't be accessed through the CoinDCX mobile app.

Knowledge Base Article

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Getting Started

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How can a Master Account disable a Sub-Account?

Log in to the CoinDCX website: https://coindcx.com/​ Click the Profile icon in the top-right corner.Select Sub-Accounts.Under Accounts, locate the Sub-Account you want to disable.Click the Disable option for the respective Sub-Account.​ Note: The Disable option is available under the Accounts sectio

Knowledge Base Article

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Managing Sub-Accounts

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How do I create a Sub-Account?

Log in to the CoinDCX website: https://coindcx.com/ Click the Profile icon in the top-right corner.Select Sub-Accounts.Click Create New Sub Account.Enter: First NameLast NameEmail IDPasswordClick Create Sub Account.Enter the OTPs sent to the Master Account's registered mobile number and email ID.Cli

Knowledge Base Article

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Getting Started

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What should I do if I receive a suspicious message, call, or investment offer claiming to be from CoinDCX?

If you believe you've shared sensitive information or sent funds to someone impersonating CoinDCX, take the following steps immediately: ​ Change your CoinDCX account password. Reset your Two-Factor Authentication (2FA) if you believe it may have been compromised. Review your account activity and up

Knowledge Base Article

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Beware of CoinDCX Impersonators

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How do fraudsters typically impersonate CoinDCX?

Fraudsters may attempt to impersonate CoinDCX by creating fake: WebsitesMobile applicationsSocial media profilesWhatsApp or Telegram groupsEmail addresses, mobile numbers, or documents relating to CoinDCX or its directors/employees They may also pretend to be CoinDCX employees or customer support re

Knowledge Base Article

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Beware of CoinDCX Impersonators

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How do I resend the verification email for a Sub-Account?

If a Sub-Account hasn't been verified yet: Visit the CoinDCX website and log in to your account. Click the Profile icon.Select Sub-Accounts.Click Resend Email next to the pending Sub-Account. A new verification email will be sent to the registered email address.

Knowledge Base Article

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Account Creation & Activation

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How to Create a Sub-Account?

Log in to the CoinDCX website: https://coindcx.com/ Click the Profile icon in the top-right corner.Select Sub-Accounts.Click Create New Sub Account.Enter: First NameLast NameEmail IDPasswordClick Create Sub Account.Enter the OTPs sent to the Master Account's registered mobile number and email ID.Cli

Knowledge Base Article

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Account Creation & Activation

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I didn't receive the verification email for my Sub-Account. What should I do?

If the Sub-Account hasn't been verified yet, the master account can resend the verification email. Visit the CoinDCX Website and log in. Click the Profile icon.Select Sub-Accounts.Click Resend Email next to the Sub-Account.

Knowledge Base Article

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Account Creation & Activation

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The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
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