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Can fraudsters create fake CoinDCX apps/websites?

Yes. Fraudsters can publish lookalike apps on unofficial platforms. To stay safe: 1. Always download CoinDCX only from the official Google Play Store or Apple App Store. 2. Never install APK files shared via links, emails, or messaging apps.

Knowledge Base Article

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Security Tips

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What if I use a work email to link my Web3 account?

It’s recommended to use a personal email to avoid potential access issues. However, If you select a work email while linking your Web3 account, we will let you link your work email to your web3 account with a pop-up advising you to select a personal email ID

Knowledge Base Article

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WEB 3 Recovery

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When will the new Web3 fee take effect?

The updated fee will be applicable from October 1, 2025 onwards.

Knowledge Base Article

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Web3 - Fee Update

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Do I need to link my email to my Web3 account?

Yes, you need to connect your Google account to your Web3 wallet for access.

Knowledge Base Article

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WEB 3 Recovery

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What is a Chit Fund Company?

Chit fund company means a company managing, conducting or supervising, as foremen, agent or in any other capacity, chits as defined in Section 2 of the Chit Funds Act, 1982.

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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How do I buy a token in Web 3?

You can buy a token with these simple steps: Head over to the Trade section in Web 3 Search for the token you wish to buy and click on it View all the details pertaining to the token and then click on “Buy” button at the bottom Once you land on the order page, select the token you wish to pay in ord

Knowledge Base Article

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Trade

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What happens to my P&L in the said Token which was under Action?

The P&L of the token which was under Action does not change but the visibility of the same would change since the number of holdings in the account will change. ​ For example: Old Token: BTC: Old Quantity 10 Purchased Price: 100 Investment: 1000 Current Market Price: 120 Unrealised P&L (Profit which

Knowledge Base Article

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Redenomination

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How Are Points Calculated?

Okto Points are calculated every week, with the earning period closing on Thursdays. This weekly cycle ensures that all your activities from the previous week contribute to your points balance. The more you interact and transact in Web3 mode, the more Okto Points you'll accumulate.

Knowledge Base Article

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Okto Points

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How are Okto Points calculated and when will they be credited?

Okto Points are calculated every week, with the earning period closing on Thursdays. This weekly cycle ensures that all your activities from the previous week contribute to your points balance. The more you interact and transact in Web3 mode, the more Okto Points you'll accumulate.

Knowledge Base Article

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Okto Points

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Why do I see my name as Beneficiary while initiating a Quick Bank Transfer?

Please note that each user is assigned a unique system-generated bank account number. As these bank details are unique for each user, we would request you to not share them with anyone else. All fund transfers that a user initiates are linked to this specific account and are settled against their Co

Knowledge Base Article

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Quick Bank Transfer

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What verification processes/documents are required to use Insta?

No verification is required to use Insta if the funds are stored in any digital currency wallets including INR. Bank account verification will be required if the funds are withdrawn

Knowledge Base Article

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DCX Insta

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What changes can I expect in the Account Section?

A new Appearance Tab to manage light and dark themes. A Fee Structure section displaying VIP fee tiers. Updated Funds is showing only the base fiat currency balance.

Knowledge Base Article

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CoinDCX Unified App

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What are the benefits of points earned?

Okto Points offer more than immediate gratification; they represent a pathway to future benefits. Accumulated Okto Points will eventually convert into $OKTO tokens, adding tangible value to your participation in the Web3 ecosystem. By earning Okto Points, you're not just trading – you're becoming a

Knowledge Base Article

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Okto Points

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What if I change my mind about my TP/SL settings?

You can easily edit your TPSL settings directly from the order form or your active position card. If you want to update your values, just select the Edit option.

Knowledge Base Article

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TP/SL Feature

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What is CDD?

CDD stands for Customer Due Diligence, which is a process used by Reporting Entities to verify the identity of their customers and assess the risk of money laundering and terrorist financing.

Knowledge Base Article

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PMLA Rules from a User POV

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Can I lock fiat currency like USD or INR as collateralized assets?

No, we only accept BTC, ETH, XRP and USDT to lock as collaterals. To deposit these 4 cryptos, go to Funds > Deposit where your crypto deposit address can be found.

Knowledge Base Article

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Margin Trading

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Why are there limited coins on CoinDCX?

The entire framework of listing a coin on CoinDCX is created with three main objectives – enhancing investor protection, maintaining fair and transparent markets, and reducing systemic risk by giving sample diversification opportunities. CoinDCX has named this framework -7M, as the company analyses

Knowledge Base Article

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Trading on CoinDCX

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What happens if the details I submit for Travel Rule checks are incorrect or conflicting?

If the details do not match, your transaction may be delayed or rejected until the correct information is provided. In some cases, Crypto Deposit & Withdrawal (CDW) access may be temporarily restricted until the issue is resolved. Repeated incorrect submissions may result in permanent restrictions.

Knowledge Base Article

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Crypto Deposit & Withdrawal (CDW) & Travel Rule

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Why is video verification required for crypto transactions?

If you are using a self-custody wallet, we may ask you to complete a quick video verification. This helps confirm that the wallet belongs to you and is not being misused.

Knowledge Base Article

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Crypto Deposit & Withdrawal (CDW) & Travel Rule

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What is a Financial institution?

Financial institution means a financial institution as defined in clause (c) of section 45- I of the Reserve Bank of India Act, 1934 (2 of 1934) and includes a chit fund company, a housing finance institution, an authorised person, a payment system operator, a non-banking financial company and the D

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24