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What should I do if I receive a suspicious message, call, or investment offer claiming to be from CoinDCX?

If you believe you've shared sensitive information or sent funds to someone impersonating CoinDCX, take the following steps immediately: ​ Change your CoinDCX account password. Reset your Two-Factor Authentication (2FA) if you believe it may have been compromised. Review your account activity and up

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Beware of CoinDCX Impersonators

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What should I do if I have already shared information or sent funds to someone impersonating CoinDCX?

If you believe you've shared sensitive information or sent funds to someone impersonating CoinDCX, act immediately: ​ Change your CoinDCX account password. Reset your Two-Factor Authentication (2FA) if you believe it may have been compromised. Review your account activity and update your security se

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Beware of CoinDCX Impersonators

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Will CoinDCX ever ask me for my password, OTP, PIN, private keys, seed phrase, or ask me to transfer funds?

No. CoinDCX will never ask you to share your: Password OTP (One-Time Password) PIN 2-Factor Authentication (2FA) codes Private keys Seed phrase or recovery phrase ​ CoinDCX will also never ask you to: Transfer funds to "verify", "secure", "unlock", or "activate" your account. Install remote access o

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Beware of CoinDCX Impersonators

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Does CoinDCX offer any offline services?

No. CoinDCX does not provide any offline services, including: ​ Account opening Investment or trading services Wallet management Customer support ​ All CoinDCX services are available only through the official CoinDCX website and CoinDCX mobile application. ​ If anyone claims to offer CoinDCX service

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Beware of CoinDCX Impersonators

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How do fraudsters typically impersonate CoinDCX?

Fraudsters may attempt to impersonate CoinDCX by creating fake: WebsitesMobile applicationsSocial media profilesWhatsApp or Telegram groupsEmail addresses, mobile numbers, or documents relating to CoinDCX or its directors/employees They may also pretend to be CoinDCX employees or customer support re

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Beware of CoinDCX Impersonators

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How can I verify whether a communication claiming to be from CoinDCX is genuine?

Only trust communications received through the official CoinDCX website, CoinDCX mobile application, and verified support channels. ​ If you receive an unexpected phone call, WhatsApp message, Telegram message, email, social media message, or investment offer claiming to be from CoinDCX, do not rely

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Beware of CoinDCX Impersonators

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Does CoinDCX offer investment schemes, guaranteed returns, or account management through social media?

No. CoinDCX does not: Guarantee returns or profits on any investment. Provide portfolio management or account management services through social media or messaging apps. Ask customers to trade or transfer funds through personal bank accounts or wallets. ​ If you receive any such offer claiming to be

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Beware of CoinDCX Impersonators

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Why should I enable Two-Factor Authentication (2FA)?

Two-Factor Authentication (2FA) adds an extra layer of security to your CoinDCX account by requiring a second verification step when you log in or perform certain account activities. ​ We strongly recommend enabling 2FA and keeping it active at all times to help protect your account from unauthorize

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Account Safety

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What if I accidentally shared my OTP or approved a suspicious request?

If you've accidentally shared your OTP or approved a suspicious request, take the following steps immediately: ​ Change your CoinDCX account password. Reset your Two-Factor Authentication (2FA) if you believe it may have been compromised. Review your account activity and update your security setting

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Account Safety

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Can CoinDCX freeze or recover crypto assets involved in a suspected fraud?

If a suspected fraud is reported promptly and the relevant assets remain within CoinDCX's control, CoinDCX may review the matter and take appropriate measures in accordance with applicable laws, regulatory requirements, and its internal policies. ​ However, if the assets have already been transferre

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Reporting Fraud & What Happens Next

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How do I report suspected fraud or unauthorized activity?

If you suspect fraud or notice unauthorized activity on your CoinDCX account, report it immediately. ​ Please email [email protected] with the following details: Your registered account details (never share your password, OTP, PIN, or 2FA codes). A description of the incident, including the

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Reporting Fraud & What Happens Next

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What happens after I report a fraud to CoinDCX?

Once you report a suspected fraud or unauthorized activity, CoinDCX will review the reported account activity and assess the details provided. ​ To help protect your account during the review, CoinDCX may take appropriate security measures, including temporarily restricting or suspending deposits, w

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Reporting Fraud & What Happens Next

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Why am I not receiving the OTP?

If you haven't received the OTP: ​ Ensure your mobile network is active.Check if your number can receive SMS.Wait a few minutes before requesting another OTP.Verify that you've entered the correct mobile number.​ If you still don't receive the OTP, reach out to our support team through chat for assi

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Sign Up: Creating Your CoinDCX Account

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How long does account creation take?

Creating your account usually takes only a few minutes. However, the overall time depends on successful email verification, mobile verification, and KYC approval.

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Sign Up: Creating Your CoinDCX Account

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What happens after I complete sign-up?

Once your account is created: Complete your KYC verification.Add and verify your bank account.Deposit INR into your wallet.Start buying, selling, and trading cryptocurrencies.

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Sign Up: Creating Your CoinDCX Account

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Why didn't I receive the email verification link?

If you haven't received the verification email: Check your Spam or Junk folder.Ensure you've entered the correct email address.Wait a few minutes and try again.Request a new verification email. If the issue continues, contact CoinDCX Support.

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Sign Up: Creating Your CoinDCX Account

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How can I keep my account secure after signing up?

To protect your account: Use a strong, unique password.Never share your OTP or password with anyone.Enable Two-Factor Authentication (2FA).Verify that you're using the official CoinDCX app or website.Keep your registered email and mobile number secure.Immediately contact CoinDCX Support by tapping "

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Sign Up: Creating Your CoinDCX Account

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What should I do if I lose my Backup Codes?

If you've lost your Backup Codes but still have access to your CoinDCX account, you can generate a new set by selecting Reset from the Backup Codes section on the CoinDCX website. If you've also lost access to your Google Authenticator app and can't log in, contact CoinDCX Support by tapping "Chat N

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Backup Codes

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How can I view my Verified Devices?

You can view all devices linked to your CoinDCX account from the app. Follow these steps: ​ Log in to the CoinDCX app.Tap the Profile icon.Go to Security Settings.Select Verified Devices. You'll see a list of devices that have been verified to access your account.

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Verified Devices

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How do I change my Login PIN?

You can change your Login PIN anytime from the app. Follow these steps: Open the CoinDCX app.Go to Security Settings.Select Change Login PIN.Enter your current PIN.Enter a new 6-digit PIN.Confirm the new PIN. Your new Login PIN will be updated immediately. ​ Good to know: The new PIN cannot be the s

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Login PIN

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24