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Can I edit an existing Indicator Template?

No, existing templates cannot be edited. If you need to make any changes, you will need to either: Create a new template with an updated version, or Delete the existing template and save a new version

Knowledge Base Article

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Chart Layout & Templates

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How can I apply default settings?

If you want to revert to the original drawing settings, go to the Templates option and select Apply Default Settings. This will reset all your drawing settings back to the system default.

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Chart Layout & Templates

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Do I need to provide Travel Rule details for every transaction, or only once?

You’ll need to provide Travel Rule details whenever you deposit or withdraw crypto for every transaction, in line with applicable regulatory guidelines.

Knowledge Base Article

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Crypto Deposit & Withdrawal (CDW) & Travel Rule

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Can I edit an active TP/SL order?

You don’t need to cancel the existing TP/SL to edit it. You can directly update the Trigger Price or ROE% from the TP/SL screen. If the new values are valid, your TP/SL will be updated automatically.

Knowledge Base Article

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TP/SL (Take Profit & Stop Loss) Updates

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What is the age limit for nominees?

To be eligible, kindly make sure the nominee is at least 18 years old, meeting the minimum legal age requirement.

Knowledge Base Article

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Nomination

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Can I lock fiat currency like USD or INR as collateralized assets?

No, we only accept BTC, ETH, XRP and USDT to lock as collaterals. To deposit these 4 cryptos, go to Funds > Deposit where your crypto deposit address can be found.

Knowledge Base Article

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Margin Trading

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Why is video verification required for crypto transactions?

If you are using a self-custody wallet, we may ask you to complete a quick video verification. This helps confirm that the wallet belongs to you and is not being misused.

Knowledge Base Article

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Crypto Deposit & Withdrawal (CDW) & Travel Rule

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What’s the difference between linear and log (logarithmic) scales?

Linear scale shows equal price intervals, while log scale shows changes based on percentage movement. Log scale is helpful for analyzing assets with large price swings.

Knowledge Base Article

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Charts & Indicators

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What are Web3 Points?

Okto Points are more than mere rewards; they serve as your gateway to becoming an integral part of CoinDCX’s pioneering journey into the future of decentralized finance. As the foundational element of our mission to democratize access to Web3, Okto Points offers unparalleled opportunities for our de

Knowledge Base Article

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Okto Points

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What is an Officially Valid Document?

Officially valid document means the passport, the driving licence proof of possession of Aadhaar number, the Voter's Identity Card issued by Election Commission of India, job card issued by NREGA duly signed by an officer of the State Government, the letter issued by the National Population Register

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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How does a Layout work?

A layout works like a saved snapshot of your chart. It stores your drawings, indicators, and timeframe so that when you load it again, your chart appears exactly the same as when you saved it.

Knowledge Base Article

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Chart Layout & Templates

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Can I create multiple Drawing Templates?

Yes, you can create and save multiple templates with different styles based on your preferences. This allows you to switch between different drawing styles easily.

Knowledge Base Article

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Chart Layout & Templates

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What if I lose access to my Google account? How can I log back into Web3?

If you lose access to your Google account, you can recover your Web3 wallet using a special "Recovery file" named COINDCX_DO_NOT_DELETE_1234.txt. Make sure to save this file on your device and in secure places. It’s a safety net that helps you get back into your wallet if needed. ​ ​

Knowledge Base Article

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WEB 3 Recovery

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Can I use the same layout for different pairs?

Yes, you can use the same layout across different pairs. A single layout can store your chart setup, including indicators, drawings, and settings, for multiple pairs. However, drawings created on one pair will remain associated with that specific pair and will not be displayed on other pairs within

Knowledge Base Article

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Chart Layout & Templates

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Why do my drawings look different on another chart?

This can happen if a different template or default settings are applied on that chart. To maintain consistency, make sure the same Drawing Template is selected.

Knowledge Base Article

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Chart Layout & Templates

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What order types can I use while placing a trade?

Market and Limit Orders are supported; advanced types like Stop-Limit and IV-based orders will be added in future updates.

Knowledge Base Article

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Crypto Options

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Are deposit and withdrawal fees changing too?

No, deposits and withdrawals to and from the Web3 section from CoinDCX Exchange are not impacted by this fee revision. Only the platform fee for Web3 transactions is changing.

Knowledge Base Article

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Web3 - Fee Update

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Why is KYC important?

KYC is important because it helps prevent identity theft, fraud, and money laundering.

Knowledge Base Article

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PMLA Rules from a User POV

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Can I save multiple layouts?

Yes, you can save multiple layouts based on your different strategies or preferences. To create another layout: Click on the layout dropdown Select Make a Copy Enter a new name Click Save

Knowledge Base Article

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Chart Layout & Templates

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What is electronic video verification?

Electronic Video Verification is an enhanced due diligence process that involves verifying your identity and location information using video technology. In this procedure, your identity, documents, or specific details are authenticated via a live video call with an authorized CoinDCX representative

Knowledge Base Article

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Verification

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24