Can't find what you're looking for?

Ask a question

Search Results (955)

Relevance
Selected Relevance
C
Can foreign entities open an Enterprise account?

We appreciate your interest in our platform. Currently, we are exclusively onboarding Indian entities to comply with regulatory standards. To ensure adherence to these requirements, we kindly request valid Indian enterprise KYC documentation from our users. We understand that this may pose a limitat

Knowledge Base Article

 • 

Enterprise Onboarding

C
Why can I see my wallet balance decrease?

Your wallet balance may decrease if the conversion rate is revised downward after you have added funds. This means the updated conversion rate is lower compared to the previous one, and your wallet balance is adjusted accordingly. For example: If you add INR 10,000 to your Options Wallet when the co

Knowledge Base Article

 • 

Crypto Options - USDT<>INR Conversion Rate

C
What is a Futures Wallet and why is it introduced?

A dedicated Futures Wallet is being introduced for traders to better manage their funds while trading in Futures. With the introduction of this new wallet, you can simply transfer the funds with which you want to trade in Futures to a dedicated Futures Wallet, thus isolating your Spot balances. This

Knowledge Base Article

 • 

Futures Wallet

C
Why am I seeing reduced USDT holdings in the Spot wallet?

Reduced USDT holdings in the Spot wallet could be due to transfers made to the Futures Wallet.

Knowledge Base Article

 • 

Futures Wallet

C
How safe are my assets?

Hi there! We understand that the safety of your assets is a top priority, and we want to reassure you that at CoinDCX, your funds are in good hands. Here’s how we keep them safe: Trusted custody providers: We work with trusted providers to securely store your assets. Cold wallets: Around 95% of all

Knowledge Base Article

 • 

Simple Earn

C
What is the process of KYC under PMLA?

KYC stands for Know Your Customer. Under PMLA, Reporting Entities are required to obtain information about their customers' identity, address, occupation, and other relevant details by collecting their PAN, Officially Valid Documents (OVD) & other related documents.

Knowledge Base Article

 • 

PMLA Rules from a User POV

C
What happens if my deposit doesn’t reflect in my CoinDCX account?

Make sure you have deposited to the right wallet address. First, check the transaction status on the blockchain explorer using the transaction hash (TXID). Ensure the network type matches (e.g., ERC20, BEP20). If the issue persists, contact CoinDCX Support with the TXID and other transaction details

Knowledge Base Article

 • 

Custody FAQs

C
Is there a lock-in period for Systematic Investment Plan (SIP)?

There is no lock-in period for Systematic Investment Plan (SIP) with CoinDCX. You can continue your SIP instalments for as long as you wish and cancel anytime as per your convenience.

Knowledge Base Article

 • 

Systematic Investment Plan (SIP)

C
Can I edit an active TP/SL order?

You don’t need to cancel the existing TP/SL to edit it. You can directly update the Trigger Price or ROE% from the TP/SL screen. If the new values are valid, your TP/SL will be updated automatically.

Knowledge Base Article

 • 

TP/SL (Take Profit & Stop Loss) Updates

C
What are the risk implications of Cross Margin compared to Isolated Margin?

Isolated Margin mode limits risk to the specific margin allocated to each position, not affecting other positions and remaining Futures Wallet balances. In contrast, Cross Margin mode in addition to locked margin also utilizes the entire wallet balance, which means, in the event of liquidation, ther

Knowledge Base Article

 • 

Cross Margin

C
Can I change or remove a nomination?

Absolutely! You have the flexibility to modify or update your nominee details as many times as needed. Additionally, you can also cancel or delete the current nominee and add a new one whenever you wish. Here's a simple guide on how to make changes to your nominee details on CoinDCX: ​ 1. Log in to

Knowledge Base Article

 • 

Nomination

C
How to transfer funds from AXIS Bank app to CoinDCX wallet?

Follow these steps to add funds in your CoinDCX wallet 1. Click ‘Add’ on the homepage of CoinDCX app and then select ‘Add Funds’. ​ ​ ​ ​ 2. Enter the amount you want to transfer to your CoinDCX wallet and proceed. ​ ​​ ​ 3. Choose Net Banking option and click on ‘Continue‘ to proceed adding funds t

Knowledge Base Article

 • 

INR Deposit Guide (As per the Bank)

C
How can I track and manage my earned rewards?

Your rewards can be found in Rewards Hub > My Rewards

Knowledge Base Article

 • 

Reward Hub

C
How many templates can I mark as my favorite?

You can mark multiple templates as favorites. This allows you to quickly access and switch between them whenever needed.

Knowledge Base Article

 • 

Chart Layout & Templates

C
Can you explain with examples how TDS will be calculated for various order types (Spot/Margin/Future)?

Insta Spot Buy - No TDS is applicable (App) Quickbuy Insta Buy - No TDS is applicable (Web) Insta Spot Sell - 1% TDS is applicable (App) Quickbuy Insta Sell - 1% TDS is applicable (Web) For example: 1% TDS to be deducted on the overall transaction value. If the sell value is INR 1500, we need to ded

Knowledge Base Article

 • 

TDS for CoinDCX Pro Users

C
How do the +/- buttons work in Trigger Price now?

If the field is empty, the +/- buttons will start from the Last Traded Price (LTP): ​ Long position: TP = LTP + Minimum price movement | SL = LTP – Minimum price movement Short position: TP = LTP – Minimum price movement | SL = LTP + Minimum price movement

Knowledge Base Article

 • 

TP/SL (Take Profit & Stop Loss) Updates

C
What do I do if I see suspicious activity in my account?

If you come across any suspicious activity, please contact our customer support immediately and raise a support ticket. ​ Also, we recommend that you change your password and enable 2FA for better security.

Knowledge Base Article

 • 

Account Related

C
What is the TP/SL feature on order form?

The TPSL (Take Profit/Stop Loss) feature allows you to set your Take Profit and Stop Loss levels while placing a new order, instead of having to set them after the position is created.

Knowledge Base Article

 • 

TP/SL Feature

C
How does CoinDCX determine the price of a Perpetual or Futures contract?

All the contracts are marked according to the Last Price* Marking Method. This price determines your Unrealised P&L. Realized P&L will be determined according to your entry price and your exit or Settlement Price and any fees incurred. *Glossary Last Price: It is the price at which the last trade ha

Knowledge Base Article

 • 

Futures Trading

C
How is Advanced Earn Different from Simple Earn?

Simple Earn is a product where users can enjoy low risk returns with no lock-in period. Simple earn deploys tokens in low-risk avenues like staking and Margin products which reduces the risk of loss of tokens. Advanced Earn provides an opportunity for higher returns with a minimum lock-in period, al

Knowledge Base Article

 • 

Advanced Earn

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

© All rights reserved by Primestack Pte. Ltd.

users-badge assets-badge volume-badge funding-badge aml-badge

DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24