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HS
Do I need to use two separate emails to sign up and use CoinDCX and CoinDCX Pro?

​ 1.Existing CoinDCX Pro User? Log in to CoinDCX using the same email address as your CoinDCX Pro account. ​ 2.New to CoinDCX? You can use any email address to sign up. Tip: For seamless portfolio management, try to use the same email when logging into CoinDCX Pro. ​ 3.Extra Security Tip: Complete y

Knowledge Base Article

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Create an Account

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How do I buy a token in Web 3?

You can buy a token with these simple steps: Head over to the Trade section in Web 3 Search for the token you wish to buy and click on it View all the details pertaining to the token and then click on “Buy” button at the bottom Once you land on the order page, select the token you wish to pay in ord

Knowledge Base Article

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Trade

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Can I buy a token on one chain in exchange for a token on another chain?

Yes, CoinDCX Web 3 allows you to buy a token on one chain in exchange for a token on another chain. However, we recommend you to buy a token on one chain in exchange for the native token of that chain to avoid paying more fees. Few example of native tokens are: Polygon chain: MATIC BSC chain: BNB So

Knowledge Base Article

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Trade

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What happens after I submit my complaint to Grievance?

Once submitted, your grievance will be reviewed by our Specialists. If further details are required, our team will contact you.

Knowledge Base Article

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Account Related

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What is spot trading (Spot by CoinDCX)?

Spot trade, also known as a spot transaction, refers to trading of cryptos for instant delivery/ exchange. While using Spot by CoinDCX, you must have adequate balances in one currency to exchange for another. For example, depositing INR in order to exchange for BTC on the BTC/INR pair. After executi

Knowledge Base Article

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Trading Related Queries

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What is Quick Bank Transfer?

Quick Bank Transfer is a fast and easy way to deposit funds into your CoinDCX wallet using your bank’s app or website. You can use IMPS, NEFT, or RTGS for the transfer. ​ Note: UPI is not supported for Quick Bank Transfer.

Knowledge Base Article

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Quick Bank Transfer

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Why does my average buying price of a token fluctuate?

Our token prices are based on their value in USDT but are shown in INR on the app. So, when the exchange rate between INR and USDT changes, the displayed token price might fluctuate. This doesn't mean you've gained or lost on the token—it’s just due to the exchange rate difference.

Knowledge Base Article

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Trade

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What should I do if I want to withdraw INR from my CoinDCX account to my bank account smoothly?

To ensure seamless INR withdrawals from your CoinDCX account to your bank account, we recommend linking an alternate bank account. This will enable you to enjoy uninterrupted INR withdrawals from your CoinDCX account to your bank account.

Knowledge Base Article

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Verification

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What happens if my Stop Loss price is too close to the liquidation price?

You will receive a warning message that your position might get liquidated before the Stop Loss is triggered. However, you can still go ahead with the order.

Knowledge Base Article

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TP/SL Feature

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How to beware of email and telephone scams?

CoinDCX will never call you personally on your phone. If you find a phone number claiming to be for CoinDCX support, it's a scam. Do not call it. Instead, please send us a support ticket with information about the scam.

Knowledge Base Article

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Account Related

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I have multiple accounts. How can I disable the account which I don't use?

If you wish to deactivate an account or have multiple accounts and want to disable one that you no longer use, it's a simple process. ​ Steps to disable your account from the CoinDCX Website Log in to the CoinDCX website https://coindcx.com/. Visit [Profile] and select [Security]. Go to [Account Sec

Knowledge Base Article

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Account Closure

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What is a Transaction?

Transaction means a purchase, sale, loan, pledge, gift, transfer, delivery or the arrangement thereof and includes: (i) opening of an account; (ii) deposits, withdrawal, exchange or transfer of funds in whatever currency, whether in cash or by cheque, payment order or other instruments or by electro

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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What order types can I use while placing a trade?

Market and Limit Orders are supported; advanced types like Stop-Limit and IV-based orders will be added in future updates.

Knowledge Base Article

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Crypto Options

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What is Market Order?

Market order is an order to buy or sell immediately at the best available price. The best available price would be the best Bid/Ask from the depth. Order would be placed and executed as per the order book and liquidity depth of the asset. It is entered with order size only and not price. Please chec

Knowledge Base Article

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Trading Related Queries

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How to transfer funds from IDFC First Bank app to CoinDCX wallet?

Follow these steps to add funds in your CoinDCX wallet 1. Click ‘Add’ on the homepage of CoinDCX app and then select ‘Add Funds’. ​ ​ ​ ​ 2. Enter the amount you want to transfer to your CoinDCX wallet and proceed. ​ ​​ ​ 3. Choose Net Banking option and click on ‘Continue‘ to proceed adding funds t

Knowledge Base Article

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INR Deposit Guide (As per the Bank)

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How much time does it take for Enterprise Registration on CoinDCX?

Your registration should be good to go within 24-48 business hours once we have all the necessary documents from your company and the authorized person. If we need anything else, our service team will get in touch right away to help you out. We're here to make the process smooth for you!

Knowledge Base Article

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Enterprise Onboarding

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Is it available on Lite and Pro?

Yes, it's available on both Lite and Pro mode.

Knowledge Base Article

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Getting Started

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How to secure the CoinDCX account?

Please follow the guidelines to secure your CoinDCX account: Set up 2-Factor Authentication: Setting up Two-Factor Authentication will ensure that no-one can access your CoinDCX account without obtaining both your password and the second factor to your security - whether it’s your OTP or Google Auth

Knowledge Base Article

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Account Related

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Why is my Crypto Deposit & Withdrawal (CDW) access blocked and how can I fix it?

Your access may be blocked if: ​ Travel Rule data provided is incorrect, conflicting, or missing KYC/compliance checks are incomplete Suspicious or unauthorized activity is detected You can restore access by correcting the details and completing the required checks.

Knowledge Base Article

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Crypto Deposit & Withdrawal (CDW) & Travel Rule

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Is the Web3 fee deducted separately, or included in quoted prices?

The platform fee is calculated on each completed Web3 transaction and will be clearly displayed in your transaction summary. ​

Knowledge Base Article

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Web3 - Fee Update

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24