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Why is my Total Funding Fee showing a positive value?

A positive (+) value means you have received Funding Fees during one or more Funding Fee intervals while your position has been active.

Knowledge Base Article

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Total Funding

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Can CoinDCX ask for additional documents?

Yes. Depending on the circumstances of the claim, CoinDCX may request additional documents to establish legal entitlement or to comply with applicable legal and regulatory requirements.

Knowledge Base Article

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Demise Claim

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What are the CDD Measures for Company as per PMLA Act 2002?

In case the customer is a company following documents are required for due diligence Certificate of incorporation; Memorandum and Articles of Association; Permanent Account Number of the company; a resolution from the Board of Directors and power of attorney granted to its managers, officers or empl

Knowledge Base Article

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PMLA Rules from a User POV

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Does increasing my position size reset the Total Funding Fee?

No. Increasing the quantity of your existing position does not reset the Total Funding Fee. The calculation continues from the original position opening time until the position is completely closed.

Knowledge Base Article

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Total Funding

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How often is this information updated?

All reserves, CIPF, TDS, and trading data are updated monthly and displayed in the Transparency Centre.

Knowledge Base Article

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Trust & Transparency Centre

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What happens if I save a template with the same name?

In such cases, the system may either overwrite the existing template or prompt you to create a new one, depending on how the platform handles duplicate names.

Knowledge Base Article

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Indicator Template

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Why is KYC important?

KYC is important because it helps prevent identity theft, fraud, and money laundering.

Knowledge Base Article

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PMLA Rules from a User POV

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Where can I view the cryptocurrencies I purchased?

Once your order is successfully executed, the purchased cryptocurrencies will be available under Portfolio → Coins.

Knowledge Base Article

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Insta Trading

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Where is the Trade Preset feature available?

Trade Presets are currently available on the CoinDCX App in Advanced Mode & Chart Trading

Knowledge Base Article

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Trade Preset

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How do I enable Biometric Login?

You can enable Biometric Login from the CoinDCX app. Follow these steps: ​ Log in to the CoinDCX app.Tap the Profile icon.Go to Security Settings.Select Biometric Login.Turn on the Biometric Login toggle.Verify your identity using your device's fingerprint or Face ID. Once enabled, you can use biome

Knowledge Base Article

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Biometric Login

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How do I reset my Backup Codes?

If you've used your Backup Codes or believe they've been compromised, you can generate a new set. Log in to the CoinDCX website and go to: Tap on the Profile Icon > Security > Backup Codes > Manage ​ Select Reset, complete the required verification, and a new set of 10 Backup Codes will be generated

Knowledge Base Article

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Backup Codes

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Can I buy every token using INR?

No. Only selected tokens can be purchased using INR. If a token supports INR purchases, you'll see the "Buy with INR" option on its details page.

Knowledge Base Article

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INR to Crypto Swap

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My linked bank account is under maintenance. Can I still withdraw INR?

If your registered bank account is temporarily under maintenance, you may not be able to receive your INR withdrawal until the maintenance activity is completed. Since INR withdrawals can only be processed to your registered and verified bank account, you won't be able to select a different bank acc

Knowledge Base Article

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Unable to Withdraw INR

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Can I unblock a device after blocking it?

No. Once a device has been blocked, it can't be unblocked from the app/website. Contact CoinDCX Support by tapping "Chat Now" in the top right corner for assistance if you want to unblock a blocked device. ​

Knowledge Base Article

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Verified Devices

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Why is an additional Buffer Amount transferred from my INR Spot Wallet?

A small Buffer Amount may be transferred along with the required margin to reduce the chances of order rejection. This helps account for Market price fluctuations, Slippage during execution and Margin requirement changes between transfer and order placement. The Buffer Amount improves the likelihood

Knowledge Base Article

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Unified Wallet

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Does submitting a demise claim guarantee that the assets will be transmitted?

No. Every demise claim is subject to document verification and applicable legal requirements. The transmission of assets will be processed only after the required verification has been successfully completed and the claimant's legal entitlement has been established.

Knowledge Base Article

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Demise Claim

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How can I view my Verified Devices?

You can view all devices linked to your CoinDCX account from the app. Follow these steps: ​ Log in to the CoinDCX app.Tap the Profile icon.Go to Security Settings.Select Verified Devices. You'll see a list of devices that have been verified to access your account.

Knowledge Base Article

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Verified Devices

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What is Two-Factor Authentication (2FA)?

Two-Factor Authentication (2FA) adds an extra layer of security to your CoinDCX account. Once enabled, you'll be required to enter a verification code generated by an Authenticator app (eg: Google Authenticator) whenever you log in or perform certain sensitive account actions. Even if someone knows

Knowledge Base Article

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OTP & Two-Factor Authentication (2FA)

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Why is Auto TP/SL not being applied to my order?

Auto TP/SL will not be pre-filled if you already have any of the following for the same Futures pair: An active/open position An existing TP/SL order Locked margin associated with an open position or order This helps prevent conflicts with existing risk management settings and ensures that Auto TP/S

Knowledge Base Article

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Trade Preset

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What are the risks of Cross Margin compared to Isolated Margin?

With Isolated Margin, your risk is limited to the margin allocated to a specific position. If that position is liquidated, your other positions and remaining wallet balance remain unaffected. With Cross Margin, all available margin in your Futures wallet is shared across eligible positions. As a res

Knowledge Base Article

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Leverage & Margin Mode

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24