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Which documents are required for KYC?

To complete your KYC, you'll need: PAN CardAadhaar Card or Passport (Identity Verification)A live selfieIncome & Occupation detailsPlease ensure that all details entered match your official documents.

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KYC Verification

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Is there any fee for INR deposits?

No. CoinDCX does not charge any fees for INR deposits.

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How do I deposit?

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Why was my KYC rejected due to “Account already exists” error?

Your KYC verification might not have been successful as the PAN card details you uploaded are already associated with another CoinDCX account. Please be aware that we are unable to proceed with KYC verification when identical documents are already in our system.

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Pending/Rejected/Fail Status

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What are the CDD Measures for Unincorporated Association or a body of individuals as per PMLA Act 2002?

In case the customer is a body of individuals following documents are required for due diligence resolution of the managing body of such association or body of individuals; Permanent account number or Form No.60 of the unincorporated association or a body of individuals; power of attorney granted to

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PMLA Rules from a User POV

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Is the earning rate guaranteed?

The earning rate displayed at the time of placing your Earn request is applicable based on the selected tenure and prevailing conditions. However, earning rates may change during the tenure, and actual returns may vary accordingly. Please review the applicable terms before participating.

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Simple Earn

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How can I track my earnings?

You can track your earnings directly in the CoinDCX App:Earn → Overview. Here, you can view: Total earnings. Active Earn positions. Token-wise earnings and performance.

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Simple Earn

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Can I still invest in Advanced Earn after this update?

Advanced Earn has stopped accepting new investments. The product is being sunset as part of a product review and will remain closed for additional deposits.

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Latest Updates on Advanced Earn

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Are other Earn products, such as Simple Earn, also being discontinued?

No, the current announcement applies only to Advanced Earn. There is no impact on Simple Earn, and users can continue placing new orders in Simple Earn as usual.

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Latest Updates on Advanced Earn

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How can I verify my identity using my passport?

If you’re unable to complete Aadhaar verification through DigiLocker, you can verify your identity using your passport. To complete passport verification: Upload clear images of the front and back of your passport.Make sure all four corners of the passport are visible.Ensure your Passport Number, Na

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Passport Verification

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Which trading pairs are available in Spot Trading?

You can trade on Spot using INR Pairs (e.g., BTC/INR) & Crypto-to-Crypto (C2C) Pairs

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Spot Trading

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How can I view my Spot Order History or Open Orders?

On the CoinDCX App Log in to the app. Go to Profile → Coin Orders. Select: History to view completed orders. Pending to view open orders. Tap any order to view its Order ID and details ​ On the CoinDCX Website Log in to the website. Navigate to Trade → Coins. View your orders under the Open Orders a

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Spot Trading

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Where can I view the cryptocurrencies I purchased?

Once your order is successfully executed, the purchased cryptocurrencies will be available under Portfolio → Coins.

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Spot Trading

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Which wallet is used for Spot Trading?

The wallet used depends on the trading pair INR Pairs: Your INR Wallet is used to place orders & Crypto-to-Crypto (C2C) Pairs: The respective cryptocurrency available in your Spot Wallet is used. Ensure you have sufficient wallet balance before placing an order.

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Spot Trading

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How do I buy cryptocurrencies on the CoinDCX Website?

Log in to the CoinDCX Website. Navigate to Trade → Coins. Search for the cryptocurrency or trading pair. Click Buy. Select the order type Market, Limit & Stop Limit (Available only for supported C2C pairs) Enter the quantity or amount. Enter the price (for Limit or Stop Limit orders). Review your av

Knowledge Base Article

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Spot Trading

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How do I sell cryptocurrencies on the CoinDCX Website?

Log in to the CoinDCX Website. Navigate to Trade → Coins. Search for the cryptocurrency or trading pair. Click Sell. Select the order type Market, Limit & Stop Limit (Available only for supported C2C pairs) Enter the quantity or amount you want to sell. Enter the price (for Limit or Stop Limit order

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Spot Trading

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How can I trade on Spot?

You can trade on Spot using both the CoinDCX App and the CoinDCX Website.

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Spot Trading

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Can I add or manage indicators on the chart?

You can search and add indicators like Moving Averages, RSI, MACD, and more from the top toolbar. You can add multiple indicators to the charts, which can help you adjust the settings or appearance. ​ ​

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Charts & Indicators

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What happens after I submit my complaint to Grievance?

Once you submit your grievance, it will be reviewed by our Grievance Specialists. ​ If additional information or clarification is required, our team will contact you using your registered contact details. ​ To help us review your grievance without delays, please ensure you have included all the requ

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Grievance

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What information do I need to provide when raising my complaint to Grievance?

To help us review and resolve your grievance more efficiently, please include the following details in your email to [email protected]: ​ Your registered email addressYour ticket ID (mandatory)A detailed description of the issueRelevant transaction details, where applicableSupporting documents o

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Grievance

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Can I undo or redo things I’ve done on the chart?

Yes, you can undo or redo actions like drawings, indicators, or setting changes from the undo button on the top toolbar. This helps you experiment without worrying about mistakes.

Knowledge Base Article

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Charts & Indicators

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24