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HS
Can Director, FIU-IND issue summons for discovery and production?

The Director shall, for the purposes of section 13, have the same powers as are vested in a civil Court under the Code of Civil Procedure, 1908 (5 of 1908) while trying a suit in respect of the following matters, namely (a) discovery and inspection; (b) enforcing the attendance of any person, includ

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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What is the Earn Product?

Introducing Earn – a special feature that lets you use a small amount of virtual digital assets/tokens to potentially earn returns. ​To learn more about the Terms & Conditions, please click here.

Knowledge Base Article

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Simple Earn

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What is Trade?

CoinDCX Web 3 provides its users with a functionality to buy/sell thousands of tokens in exchange for another token on multiple chains/networks.

Knowledge Base Article

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Trade

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I have forgotten my PIN. What should I do?

No worries! To reset your PIN, follow these steps: Log in to your CoinDCX app. Tap the profile icon (top right) and select ‘Security’. In the ‘Security’ section, tap ‘Verified Devices’. Tap ‘Reset Login Pin’ and then click Continue. Enter your new 6-digit pin. Re-enter the pin to confirm. Once done,

Knowledge Base Article

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PIN Related Issues

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What new features are being introduced in the crypto deposit and withdrawal process?

​ Enhanced and interactive UI for better navigation. Real-time monitoring to detect suspicious activity and ensure security.

Knowledge Base Article

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Custody FAQs

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How can I track my returns?

Keep tabs on your earnings every day by checking the 'Your Earnings' section in the Earn tab on your CoinDCX app. It's a handy way to stay updated on your returns!

Knowledge Base Article

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Simple Earn

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What is an Intermediary?

Intermediary means, (i) a stock-broker, share transfer agent, banker to an issue, trustee to a trust deed, registrar to an issue, merchant banker, underwriter, portfolio manager, investment adviser or any other intermediary associated with securities market and registered under section 12 of the Sec

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

HS
What if my Backup Codes get compromised?

If you ever have concerns about the security of your backup codes, you can take action by resetting them. Simply click on the ‘Reset’ icon located on your backup codes details page. ​ Additionally, please be aware that when you generate new backup codes, the previous set will automatically become in

Knowledge Base Article

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Backup Codes

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How is Advanced Earn Different from Simple Earn?

Simple Earn is a product where users can enjoy low risk returns with no lock-in period. Simple earn deploys tokens in low-risk avenues like staking and Margin products which reduces the risk of loss of tokens. Advanced Earn provides an opportunity for higher returns with a minimum lock-in period, al

Knowledge Base Article

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Advanced Earn

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What happens to the proceedings if the nominee dies after the account holder but before the money is paid by CoinDCX?

In the unfortunate event that the nominee passes away after the account holder but before CoinDCX processes the payment, the money will be paid to the heirs or legal representatives of the nominee. We understand the sensitivity of such situations and assure you that we will work with the utmost care

Knowledge Base Article

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Nomination

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Can I cancel a crypto transaction after it’s initiated?

No, once a crypto transaction is initiated, it cannot be canceled. Please ensure all details are correct before confirming.

Knowledge Base Article

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Crypto Deposit & Withdrawal (CDW) & Travel Rule

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Are deposit and withdrawal fees changing too?

No, deposits and withdrawals to and from the Web3 section from CoinDCX Exchange are not impacted by this fee revision. Only the platform fee for Web3 transactions is changing.

Knowledge Base Article

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Web3 - Fee Update

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What is gas/network fees?

Gas fees represent the charges imposed by the blockchain for ensuring its security.

Knowledge Base Article

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Trade

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On which platforms will Wallets and Cross Margin enhancements be available?

These updates will be available across all CoinDCX platforms, including Advanced Mobile Trading (AMT), Basic Mobile Trading (BMT), and Web interfaces.

Knowledge Base Article

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Cross Margin

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Does this change affect other payment options too?

No. All other payment options will continue to operate normally.

Knowledge Base Article

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Quick Bank Transfer

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What are points seasons?

We'll have two seasons to collect points. Right now, we're starting Points Season 1, which will end on 14 July 2024. ​ Points Season Milestone Schedule Season 1 Ends on July 14, 2024 Season 2 Ends on Sep 15, 2024 Points conversion Q4 2024

Knowledge Base Article

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Okto Points

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What happens to features like the Trade Signal component in Pro Mode?

The Trade Signal component, previously exclusive to Pro Mode, will now be accessible to all users under the ‘Markets’ tab. Users can view signals directly from the ‘Markets’ tab available on the homepage for a seamless and uniform experience.

Knowledge Base Article

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CoinDCX Unified App

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How to report a scam to CoinDCX?

If you think you noticed CoinDCX brand name used incorrectly anywhere, please inform us immediately by raising a support ticket on our official website or CoinDCX applications (Android/iOS). You can also reach us through our official support channels for Telegram and Twitter.

Knowledge Base Article

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Security Tips

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What is margin trading (Margin)?

Margin by CoinDCX is the world’s most versatile margin trading platform. With Margin, you can trade cryptos with leverage and maximize your potential. We provide the funding for you to trade against other assets, at a leverage ratio of up to 5:1. The use of margin means you are only required to hold

Knowledge Base Article

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Margin Trading

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What verification processes/documents are required to use Insta?

No verification is required to use Insta if the funds are stored in any digital currency wallets including INR. Bank account verification will be required if the funds are withdrawn

Knowledge Base Article

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DCX Insta

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24