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Why do I need a recovery file?

The recovery file is crucial for maintaining access to your Web3 account if you change or lose access to your email. Without this file, you risk losing access to your Web3 assets permanently. Always back up the file in a secure location.

Knowledge Base Article

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WEB 3 Recovery

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Who can be a nominee?

Feel free to choose anyone you trust as your nominee! Just keep in mind that nominees can't be organizations, trusts, companies, partnership firms, the head of a Hindu Undivided Family, or someone holding power of attorney. Also, your nominee doesn't necessarily need to have a CoinDCX account. Anyon

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Nomination

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How can I adjust my position? What happens if I adjust my position?

You can adjust your position by: 1. Changing leverage 2. Adding or removing margin 3. Changing the liquidation price ​ While adjusting your position, if margin is being removed and if the USDT/INR conversion rate has changed after you entered the position, then any difference due to the conversion r

Knowledge Base Article

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INR Margin Futures

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Will deleting a template remove my existing drawings?

No, deleting a Drawing Template will not affect any drawings already created on your chart. It only removes the saved style settings.

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Chart Layout & Templates

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Can I access my sub-account through the mobile app?

Currently, sub-accounts can only be accessed through the web. We are actively working on adding this feature to our mobile application and will keep you updated once it becomes available.

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Create an Account

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What is electronic video verification?

Electronic Video Verification is an enhanced due diligence process that involves verifying your identity and location information using video technology. In this procedure, your identity, documents, or specific details are authenticated via a live video call with an authorized CoinDCX representative

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Verification

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What is total balance?

CoinDCX allows its users to use a common account for spot and margin trading. Total Balance is the total sum of tokens in your CoinDCX wallet, including available balance and locked balance.

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Margin Trading

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What is Invested value?

It is the total amount invested by you in all coins that you currently hold considering the profit or loss incurred. ​ For example, on 1st March 2022, you invested INR 100. This is your investment. One month later, on 1st April 2022, this INR 100 value became INR 500 on account of the markets going

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Portfolio Value

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How can I buy cryptos on Insta?

Buying cryptos using Insta is simple: 1.Login with your CoinDCX credentials at https://coindcx.com/login 2.Click on Insta under ‘Quick Buy’ tab 3.Select which coin you wish to buy via our drop down menu. Enter the quantity of crypto you want to buy, and place your order!

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DCX Insta

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Will all components remain the same for light and dark themes?

Yes, all existing components in the Account Section will remain consistent across light and dark themes.

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CoinDCX Unified App

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What if I exhaust all of my Backup Codes?

If you've used up all your backup codes, no worries! Simply click on the ‘Reset’ icon on your backup codes details page to generate new ones. If you find yourself logged out and can't get back in, we're here to help! Reach out to our Support team by raising a chat and they'll assist you in getting b

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Backup Codes

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Can I undo or redo things I’ve done on the chart?

Yes, you can undo or redo actions like drawings, indicators, or setting changes from the undo button on the top toolbar. This helps you experiment without worrying about mistakes.

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Charts & Indicators

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Is TDS applicable on “Gross order amount” or “Net order amount”?

According to the CBDT circular dated June 23, 2022 [read here], TDS is applicable on the Net order amount. In simple words, the Net order amount is the transaction value minus the exchange fees. For example, if you want to sell BTC worth ₹1000, an exchange fee of 0.2% is applicable on this amount af

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TDS for CoinDCX Pro Users

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What does it mean to have early access to new products?

Prime users are given the opportunity to access and invest in new products before they are made available to the general public.

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CoinDCX prime

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Where can I track the ongoing Airdrop?

For now you can always track from Email communication and Push Notifications which we send, plus we also request you to kindly go through our blog for more details on announcements related to this. ​ You can refer to all the announcements here.

Knowledge Base Article

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Airdrop

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Will gas fees be deducted even if my transaction fails on the blockchain?

Yes, you will still be charged a gas fee even if your transaction fails. This happens because your gas fee covers the cost of processing the transaction, regardless of its outcome. Miners or validators on the network perform the work to validate your transaction, and the fee compensates them for thi

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Trade

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What is the price at which I will get Airdrop?

Since these are distributed Tokens the price of the Airdrop is 0.

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Airdrop

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What features are not available in INRM Futures?

Currently, INR-M Futures do not support Cross Margin and IF you wish to edit your existing open order you will have to cancel the existing order and place a new order.

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INR Margin Futures

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How can I deploy my virtual digital assets/ tokens under Earn?

Explore the Earn section on the CoinDCX website or mobile app. Here, you can enter the amount of virtual digital assets or tokens you'd like to use and specify how long you want to deploy them. Take a moment to check it out and make your choices comfortably!

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Simple Earn

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Why are there limited coins on CoinDCX?

The entire framework of listing a coin on CoinDCX is created with three main objectives – enhancing investor protection, maintaining fair and transparent markets, and reducing systemic risk by giving sample diversification opportunities. CoinDCX has named this framework -7M, as the company analyses

Knowledge Base Article

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Trading on CoinDCX

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24