Can't find what you're looking for?

Ask a question

Search Results (1.3K)

Relevance
Selected Relevance
C
How do I transfer tokens from CoinDCX to CoinDCX Web3?

You can transfer supported tokens from your CoinDCX account to your CoinDCX Web3 Wallet by following these steps: Log in to the CoinDCX App. Switch to Web3 Mode. Go to Wallet. Tap Add Funds. Select the token you want to transfer. Verify that you've selected the correct blockchain network. Enter the

Knowledge Base Article

 • 

Transfer

C
Why are my INR withdrawals/payouts to Paytm bank accounts failing?

According to the recent RBI notification, as of March 15, 2024, users are restricted from adding funds to their Paytm bank accounts. However, funds already present in your Paytm Payments Bank Limited (PPBL) account can still be utilized.

Knowledge Base Article

 • 

Paytm Bank Account

C
What is Swap?

A Swap allows you to exchange one cryptocurrency for another directly on the blockchain. With CoinDCX Web3, you can swap thousands of supported tokens across multiple blockchain networks. Example: You can swap USDT for SOL on the Solana network.

Knowledge Base Article

 • 

Crypto to Crypto Swap

C
How do I transfer tokens from CoinDCX Web3 to CoinDCX?

You can transfer supported tokens from your CoinDCX Web3 Wallet back to your CoinDCX account by following these steps: Log in to the CoinDCX App. Switch to Web3 Mode. Go to Wallet. Tap Remove Funds. Select the token you want to transfer. Verify that you've selected the correct blockchain network. En

Knowledge Base Article

 • 

Transfer

C
My INR deposit is delayed. What should I do?

The time taken for an INR deposit to reflect in your CoinDCX Wallet depends on the payment method used. UPI & IMPS: Deposits are typically processed instantly. However, in some cases, it may take up to 30 minutes.NEFT & RTGS: Deposits are generally processed within 60 minutes.​ Note: Bank transfers

Knowledge Base Article

 • 

Deposit Delayed?

C
Can I update my nominee details?

Yes. You can update your nominee details anytime from the CoinDCX App by navigating to: Log in to the CoinDCX App. Tap the Profile Icon in the top-left corner. Select Account Settings. Go to Nominee Details. ​ After making the required changes, save the details and complete the OTP verification to u

Knowledge Base Article

 • 

Nomination

C
What can I do using Webhook?

A webhook allows access to: Place Limit OrdersPlace Market Orders

Knowledge Base Article

 • 

Permissions & Access

C
What details are included in the Trade Report?

Your Trade Report may include Trading Pair, Order Type (Buy/Sell), Executed Quantity, Average Price, Trading Fees Paid, TDS Deducted, Transaction Value, Base and Quote Currency Details & Trade Execution Information

Knowledge Base Article

 • 

Reports

C
Can I customize the slippage percentage?

Yes. When placing a Normal Swap order, you can customize the slippage percentage based on the amount of price movement you're willing to accept during order execution.

Knowledge Base Article

 • 

Crypto to Crypto Swap

C
Why can't I enable Biometric Login?

If you're unable to enable Biometric Login, check the following: Make sure your device supports biometric authentication.Ensure fingerprint or Face ID is already set up in your device settings.Update the CoinDCX app to the latest version.Restart the app and try again. If the issue continues, contact

Knowledge Base Article

 • 

Biometric Login

C
How can I track the status of my CW access application?

You can monitor the progress of your application directly in the Crypto Withdrawal section of your account. You will also receive notifications whenever there is an update on your application status.

Knowledge Base Article

 • 

Crypto Access & Eligibility

C
Can the master account manage API keys for a Sub-Account?

Yes. The master account can manage API access for its Sub-Accounts, including removing API keys when required.

Knowledge Base Article

 • 

Permissions & Access

C
How can I view my INR deposit and withdrawal history?

You can view your INR transaction history through both the CoinDCX App and the CoinDCX Website. On the CoinDCX App Log in to the CoinDCX App.Go to Portfolio.Tap Funds.Select INR.Scroll down to view your deposit and withdrawal history.​ On the CoinDCX Website Visit the CoinDCX Website and log in to y

Knowledge Base Article

 • 

Wallet Balance & Transaction History

C
I've completed my KYC and Bank Account Verification (BAV), but my INR Deposit button is still disabled. What should I do?

If you've completed your KYC and Bank Account Verification (BAV) but your INR Deposit button is still disabled: Wait for up to 24 hours, as it may take some time for your KYC and BAV details to be verified and reflected on your account.Ensure you're using the latest version of the CoinDCX App.Switch

Knowledge Base Article

 • 

Unable to Deposit INR?

C
How do I disable Biometric Login?

If you no longer wish to use biometrics: Open the CoinDCX app.Go to Profile > Security Settings.Select Biometric Login.Turn off the Biometric Login toggle.Confirm your choice if prompted. You can continue using your Login PIN or password to access your account.

Knowledge Base Article

 • 

Biometric Login

C
Is there any fee payable for nomination?

No, there are no fees payable on nomination request.

Knowledge Base Article

 • 

Nomination

C
Is my data safe?

Yes. Your information is secure and used only for regulatory compliance purposes, in line with data protection standards.

Knowledge Base Article

 • 

Verify Bank Account Using Bank Details

C
How can I keep my account secure across multiple devices?

Here are a few best practices: Review your Verified Devices regularly.Block devices you no longer use.Enable Two-Factor Authentication (2FA).Never share your login credentials.Keep your app updated to the latest version. These simple steps can help keep your CoinDCX account secure.

Knowledge Base Article

 • 

Verified Devices

C
What is a nominee?

A nominee is a person you choose to receive the assets held in your CoinDCX account in the unfortunate event of your demise. Adding a nominee helps simplify the asset transmission process, subject to applicable laws and verification requirements.

Knowledge Base Article

 • 

Nomination

C
Which account changes trigger the 24-hour cooling period?

A 24-hour cooling period is applied after any of the following account changes: Enabling or changing your 2-Factor Authentication (2FA) method (SMS or Authenticator App)Changing your registered mobile numberChanging your email IDUpdating your registered bank accountMobile number swapLogging in using

Knowledge Base Article

 • 

Unable to Withdraw INR

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

© All rights reserved by Primestack Pte. Ltd.

users-badge assets-badge volume-badge funding-badge aml-badge

DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24