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What are common warning signs of a scam/fraud?

Common signs of a scam/fraud 1. Requests for your password, OTP, or bank details 2. Promises of guaranteed returns or risk-free investments 3. Urgency tactics — 'act now or lose your funds' 4. Links to unofficial websites that look similar to CoinDCX 5. Social media accounts without a verified badge

Knowledge Base Article

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Security Tips

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Where should I save the recovery file?

It is recommended to save the recovery file in a secure location, such as an encrypted storage device or a trusted cloud storage service, so you can access it anytime.

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WEB 3 Recovery

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What is a Futures Wallet and why is it introduced?

A dedicated Futures Wallet is being introduced for traders to better manage their funds while trading in Futures. With the introduction of this new wallet, you can simply transfer the funds with which you want to trade in Futures to a dedicated Futures Wallet, thus isolating your Spot balances. This

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Futures Wallet

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What is a Money Laundering offence?

a person shall be guilty of offence of money laundering if such person is found to have directly or indirectly attempted to indulge or knowingly assisted or knowingly is a party or is actually involved in one or more of the following processes or activities connected with proceeds of crime, namely:

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PMLA Rules from a Reporting Entity POV

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What is Redenomination?

Redenomination is a simplification of the nominal value of a currency by reducing the number of digits (zeros) without diminishing the actual value of the currency. ​ A redenomination occurs when the value of a token is recalibrated due to a change in the buying power of a currency. For example, on

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Redenomination

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Is there any cut off time for Scheduled SIP Installment?

No, there is no fixed cut-off time for SIP deductions. Your scheduled SIP installment can be debited at any time on the selected day and will be executed at the prevailing market price.

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Systematic Investment Plan (SIP)

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How safe are my funds during trading?

Even when you place trades, your assets remain fully backed in reserves. Orders and margins are managed within the exchange systems, but custody stays secure. Just as your shares are safe in your Demat account while you trade them on any broker, your crypto remains secure in custody while you trade

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Trust & Transparency Centre

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What alternative payment methods are available for CoinDCX users?

To initiate a fund deposit, simply login your Coindcx account and explore the available payment methods.

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Quick Bank Transfer

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What personal information should I never share?

Never share the following with anyone — including someone claiming to be CoinDCX support: 1. Password or PIN 2. OTP (one-time password) 3. Bank account or card details 4. Aadhaar, PAN, or other government ID numbers 5. Seed phrase or private keys (for crypto wallets) CoinDCX representatives will nev

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Security Tips

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How do I unlock the “Locked Points” available in the points section in Web3?

​ ​ When you complete your first successful trade on the CoinDCX Web3 platform, the Okto points awarded to you will be unlocked. Related article : How do I buy a token on Web3? Furthermore, you'll earn more Okto Points for every transaction you conduct in the CoinDCX Web3 platform. The more you trad

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Okto Points

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What does it mean to have early access to new products?

Prime users are given the opportunity to access and invest in new products before they are made available to the general public.

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CoinDCX prime

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Why should I trade on Margin?

There are 4 benefits of trading on Margin: ◆Hedging and better risk management ◆Low Transaction costs ◆Exposure: Traders can bet against an asset’s performance without owning it ◆Leverage: Traders can enter positions that are larger than their account balance

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Margin Trading

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Can I save multiple indicators in one template?

Yes, you can save multiple indicators in a single template. All the indicators you apply, along with their customized settings, will be stored together in that template.

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Chart Layout & Templates

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How can I buy cryptos on Insta?

Buying cryptos using Insta is simple: 1.Login with your CoinDCX credentials at https://coindcx.com/login 2.Click on Insta under ‘Quick Buy’ tab 3.Select which coin you wish to buy via our drop down menu. Enter the quantity of crypto you want to buy, and place your order!

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DCX Insta

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Is location access mandatory?

Yes. Location access is required during selfie verification to help securely verify your identity and protect your account.

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Selfie Verification & Location Access

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Is it mandatory to save the recovery file?

While it’s not required, we highly recommend saving the recovery file. It helps prevent situations where you might lose access to your Web3 account. The recovery file will look like “COINDCX_DO_NOT_DELETE_1234.txt”

Knowledge Base Article

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WEB 3 Recovery

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Can fraudsters create fake CoinDCX apps/websites?

Yes. Fraudsters can publish lookalike apps on unofficial platforms. To stay safe: 1. Always download CoinDCX only from the official Google Play Store or Apple App Store. 2. Never install APK files shared via links, emails, or messaging apps.

Knowledge Base Article

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Security Tips

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How is the Token Quantity calculated in SIP?

The token quantity is calculated based on the net investment amount (after deducting fees) and the market price at the time of execution. This means that once the applicable charges are deducted from your SIP installment, the remaining amount is used to purchase the token at the current market price

Knowledge Base Article

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Systematic Investment Plan (SIP)

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What happens when I upgrade to a higher Club level?

Well, congratulations on that! You will then be able to trade in cryptos at a transaction fee better than your previous Club level.

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Trading & Fees

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What bank details do I need to provide?

To add your bank account, you'll need: Bank Account NumberIFSC Code Please ensure the details entered are accurate to avoid verification failures.

Knowledge Base Article

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Verify Bank Account Using Bank Details

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24