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What should I do if my Login PIN isn't working?

If your Login PIN isn't working: Make sure you're entering the correct 6-digit PIN.Check that you're using the latest version of the CoinDCX app.If you've forgotten your PIN, tap Forgot PIN to create a new one. If the issue continues, contact CoinDCX Support by tapping "Chat Now" in the top right co

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Login PIN

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What is the Quick Trade option?

Quick Trade (Quick Buy & Quick Sell) allows your orders to be executed instantly on the blockchain. Since the execution is faster, it helps reduce delays and minimizes the impact of slippage that can occur due to slower order execution. The goal of Quick Trade is to provide faster and more efficient

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Quick Trade

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What are the actions for not complying with the obligations under PMLA?

If the Director, in the course of any inquiry, finds that a reporting entity or its designated director on the Board or any of its employees has failed to comply with the obligations under Chapter IV of the Prevention of Money Laundering Act, 2002 , then, without prejudice to any other action that m

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PMLA Rules from a Reporting Entity POV

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Can I update my nominee details?

Yes. You can update your nominee details anytime from the CoinDCX App by navigating to: Log in to the CoinDCX App. Tap the Profile Icon in the top-left corner. Select Account Settings. Go to Nominee Details. ​ After making the required changes, save the details and complete the OTP verification to u

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Nomination

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Can I use funds from other Product Wallets?

Currently, Unified Buying Power supports Product Wallet Balance & INR Spot Wallet Balance. Cross-wallet funding between Futures, Global Futures, and Options wallets is not supported yet. This functionality will be introduced in a future phase.

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Unified Wallet

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How to transfer INR from a master account to a Sub-Account?

Yes. You can transfer INR from the Master Account to a Sub-Account. ​ To transfer INR: ​ Log in to the Master Account on the website.Go to Profile → Sub-Account → Funds.Click Transfer In.Select INR from the dropdown.Enter the amount in the Quantity field.Click Transfer.Enter the required OTP/2FA to

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Permissions & Access

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Why am I being asked to add my income and occupation details?

As per updated regulatory guidelines, providing your income and occupation details is now mandatory to complete your KYC and continue trading. This helps ensure your account remains compliant.

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Income & Occupation Details

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Is Futures Trading the same as buying cryptocurrency?

No. In Futures Trading, you don't buy or own the cryptocurrency. Instead, you're trading based on whether you think its price will move up or down.

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Introduction to Futures Trading

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What is Insta?

Insta Trading (Instant Order) allows you to buy or sell cryptocurrencies instantly at the best available market price, without interacting with the order book. It offers a fast and simple trading experience, enabling you to Buy cryptocurrencies instantly using INR & Sell your crypto holdings and rec

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Insta Trading

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What happens if there are multiple claimants or a legal dispute?

If there are competing claims, succession-related disputes, or ongoing court proceedings concerning the deceased user's assets, CoinDCX may pause the transmission process until the matter is resolved in accordance with applicable law.

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Demise Claim

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Is it possible to convert an account from retail to Enterprise or vice versa?

We have a policy in place that ensures the stability and integrity of our account setups. Once an account is designated as a specific type, whether it's retail or Enterprise, it remains in that category without the option to change to a different type. This policy maintains consistency and security

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Enterprise Onboarding

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Can I block my current device?

Yes, but keep in mind that you'll be signed out of that device and will need to contact CoinDCX Support by tapping "Chat Now" in the top right corner to unblock the device. Only block your current device if necessary.

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Verified Devices

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My linked bank account is under maintenance. Can I still withdraw INR?

If your registered bank account is temporarily under maintenance, you may not be able to receive your INR withdrawal until the maintenance activity is completed. Since INR withdrawals can only be processed to your registered and verified bank account, you won't be able to select a different bank acc

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Unable to Withdraw INR

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How can I verify my identity using my passport?

If you’re unable to complete Aadhaar verification through DigiLocker, you can verify your identity using your passport. To complete passport verification: Upload clear images of the front and back of your passport.Make sure all four corners of the passport are visible.Ensure your Passport Number, Na

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Passport Verification

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Why does my layout look different than before?

If you made any changes to the chart and clicked on Save, the layout gets updated and replaces the previous version. Similarly, if Auto Save is enabled, the changes will be saved automatically to the existing layout. That’s why the layout may look different from how it was earlier, as the latest cha

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Layout

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Can I use both Quick Trade and Normal Swap?

Yes. You can use Quick Trade or Normal Swap at any time, based on your preference and the token availability.

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Quick Trade

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What platform do these charts belong to?

These charts are powered by TradingView, widely used by traders and investors for technical analysis. You'll find advanced tools, indicators, and customizable layouts integrated directly within our platform through TradingView.

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Charts & Indicators

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Is this setting applicable across all products or product-specific?

This setting is product-specific. Your preference is saved against your account and remains consistent across devices and sessions. For example, if you disable Auto Transfer & Place Order for Global Futures and select "I Will Place Order Manually", this preference will only apply to Global Futures.

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Unified Wallet

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What is Proof of Reserves?

Proof of Reserves is a third-party verified report that shows CoinDCX holds 100%+ of user assets in custody. Think of it as the audit report that confirms your broker actually holds all the shares reflected in your Demat account.

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Trust & Transparency Centre

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How do fraudsters typically impersonate CoinDCX?

Fraudsters may attempt to impersonate CoinDCX by creating fake: WebsitesMobile applicationsSocial media profilesWhatsApp or Telegram groupsEmail addresses, mobile numbers, or documents relating to CoinDCX or its directors/employees They may also pretend to be CoinDCX employees or customer support re

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Beware of CoinDCX Impersonators

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24