Can't find what you're looking for?

Ask a question

Search Results (1.3K)

Relevance
Selected Relevance
C
What information needs to be visible on my passport?

Make sure the following details are clearly visible: Passport NumberNameDate of BirthExpiry Date

Knowledge Base Article

 • 

Passport Verification

C
What is a Login PIN?

A Login PIN is a 6-digit security code that helps you quickly and securely access your CoinDCX app without entering your password every time. It's an additional security feature designed to make logging in faster while keeping your account protected.

Knowledge Base Article

 • 

Login PIN

C
Who can I add as a nominee?

You can nominate any individual you trust to receive the Virtual Digital Assets (VDAs) held in your CoinDCX account. Your nominee may be a family member or any other individual. Your nominee does not need to have a CoinDCX account at the time of nomination. However, to submit a transmission claim an

Knowledge Base Article

 • 

Nomination

C
Why can't I register Paytm banks with CoinDCX?

Currently, Paytm bank accounts cannot be added for deposits on the CoinDCX platform due to recent Government regulations on Paytm Bank. We recommend updating another bank account (under your name) to your CoinDCX account. Refer to this FAQ on how to change bank accounts. ​ We strive to offer a secur

Knowledge Base Article

 • 

Paytm Bank Account

C
What should I do if I have already shared information or sent funds to someone impersonating CoinDCX?

If you believe you've shared sensitive information or sent funds to someone impersonating CoinDCX, act immediately: ​ Change your CoinDCX account password. Reset your Two-Factor Authentication (2FA) if you believe it may have been compromised. Review your account activity and update your security se

Knowledge Base Article

 • 

Beware of CoinDCX Impersonators

C
Can I use both Biometric Login and a Login PIN?

Yes. Biometric Login is an additional convenience feature. If biometric authentication isn't available or doesn't work, you can still use your Login PIN or password to log in.

Knowledge Base Article

 • 

Biometric Login

C
What should I do with my funds after they are unlocked?

Given the funds have been unlocked, you can choose how you would like to use them. This may include trading, withdrawing, or exploring other available products on the platform based on your preference.

Knowledge Base Article

 • 

Latest Updates on Advanced Earn

C
Is 2-Factor Authentication (2FA) required for Sub-Accounts?

Yes. 2-Factor Authentication (2FA) is mandatory for all Sub-Accounts to enhance account security and help prevent unauthorized access.

Knowledge Base Article

 • 

Sub-Account Profile & Security

C
Why can't I enable Biometric Login?

If you're unable to enable Biometric Login, check the following: Make sure your device supports biometric authentication.Ensure fingerprint or Face ID is already set up in your device settings.Update the CoinDCX app to the latest version.Restart the app and try again. If the issue continues, contact

Knowledge Base Article

 • 

Biometric Login

C
What is Cross Margin?

Cross Margin uses your entire available USDT Futures wallet balance, along with the margin allocated to all cross-margin positions and eligible unrealised PnL, as a shared margin pool. This helps reduce the likelihood of liquidation by allowing positions to use additional available margin when neede

Knowledge Base Article

 • 

Leverage & Margin Mode

C
Can I edit my income and occupation later?

Yes, you can update your details anytime from: Profile → KYC Verification → Occupation Details

Knowledge Base Article

 • 

Income & Occupation Details

C
Can previously deducted 20% TDS be reversed?

TDS deducted and deposited with the tax authorities cannot be reversed by CoinDCX. Users may claim eligible tax credits while filing their Income Tax Return (ITR), subject to applicable tax regulations.

Knowledge Base Article

 • 

Tax Deducted at Source (TDS)

C
Can appeal be filed against the order of Director, FIU-IND imposing fine?

Any reporting entity aggrieved by any order of the Director made under sub-section (2) of section 13, may prefer an appeal to the Appellate Tribunal.

Knowledge Base Article

 • 

PMLA Rules from a Reporting Entity POV

C
What are the obligations for maintenance of records under PMLA?

In terms of section 12 of the Prevention of Money Laundering Act, 2002, every reporting entity shall maintain a record of all transactions, including the information furnished to FIU-IND, in such a manner as to enable it to reconstruct individual transactions. The Reporting Entities shall also maint

Knowledge Base Article

 • 

PMLA Rules from a Reporting Entity POV

C
What is a Trade Preset?

Trade Presets allow you to save your preferred trading settings locally on your device, helping you place orders faster with fewer manual inputs. With Trade Presets, you can save: Order Size Preset Auto TP/SL Preset These settings automatically pre-fill your order form, reducing the need to enter th

Knowledge Base Article

 • 

Trade Preset

C
Can I reuse my previous Login PIN?

No. For security reasons, you can't reuse any of your last three Login PINs. Choose a new PIN that you haven't used recently.

Knowledge Base Article

 • 

Login PIN

C
Who can use PIN-less DigiLocker verification?

PIN-less verification is available to mobile users whose DigiLocker account is linked to the mobile number registered with their CoinDCX account.

Knowledge Base Article

 • 

DigiLocker – PIN-less Verification

C
What are the changes we have done from a performance perspective in the last 9 M for Web3?

Past Features - INR buy feature Security enhancements Increased token listings and New categories for token discovery Reduced order rejections Reduced slippage Upcoming features - Automated Listing & Delisting: Expanding the token universe by automatically listing and delisting tokens, giving users

Knowledge Base Article

 • 

Web3 - Fee Update

C
Does my password expire?

No. Your CoinDCX password doesn't expire automatically. However, we recommend updating it regularly as a good security practice, especially if you think your password may have been compromised.

Knowledge Base Article

 • 

Password Management

C
Will my VIP Level change if I trade only in INR Futures?

Starting May 2026, your INR Futures trading volume will be included in VIP Level calculations. This means it will contribute to your overall trading volume and may help you qualify for a higher VIP tier.

Knowledge Base Article

 • 

VIP Levels

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

© All rights reserved by Primestack Pte. Ltd.

users-badge assets-badge volume-badge funding-badge aml-badge

DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24