Help & Support

Can't find what you're looking for?

Ask a question

Search Results (830)

Relevance

Selected Relevance

C

Is there any fee charged for transfer from spot wallet to futures wallet or vice versa?

There is no fee charged on transferring funds between Spot and Futures wallet.

Knowledge Base Article

•

Futures Wallet

HS

What are different forms of phishing scams?

There are plenty of methods through which an attacker can scam you: Email: Tricking you into clicking on suspicious links to reveal personal or financial information. SMS: Sending phony texts to hack your device or infect your device with malware. Call: Scam phone calls that tricks you to reveal con

Knowledge Base Article

•

Account Related

C

Is it necessary to use the same Google account for both CoinDCX and CoinDCX Web 3?

Yes, you need to use the same Google account for both platforms

Knowledge Base Article

•

Getting Started

C

What is the Earn platform for crypto investments?

The Earn platform is a comprehensive investment solution for crypto enthusiasts. It offers various earning opportunities in a secure manner for users to earn returns on their crypto-holding.

Knowledge Base Article

•

Advanced Earn

C

Why was I allowed CDW access earlier? Why is it blocked now?

Your access may have been available earlier, but as part of our regular transaction monitoring, we identified that one of the wallets you interacted with is associated with activities that do not comply with our policies. To keep our platform secure, we take immediate action once such cases are dete

Knowledge Base Article

•

Crypto Deposit/Withdrawal Access Restriction

C

I received an email with the subject "xxxx yet to be confirmed xxxx." What does it mean?

This email is part of our communication to inform you about your VDA restriction. It indicates that we have identified a wallet interaction that may not comply with our policies, and your access has been disabled as a precaution.

Knowledge Base Article

•

Crypto Deposit/Withdrawal Access Restriction

C

Can I monitor the status of my deposit or withdrawal?

Yes, you can track real-time status updates in the Crypto Transactions section of the app.

Knowledge Base Article

•

Custody FAQs

HS

Why are there limited coins on CoinDCX?

The entire framework of listing a coin on CoinDCX is created with three main objectives – enhancing investor protection, maintaining fair and transparent markets, and reducing systemic risk by giving sample diversification opportunities. CoinDCX has named this framework -7M, as the company analyses

Knowledge Base Article

•

Trading on CoinDCX

C

What happens if my deposit doesn’t reflect in my CoinDCX account?

Make sure you have deposited to the right wallet address. First, check the transaction status on the blockchain explorer using the transaction hash (TXID). Ensure the network type matches (e.g., ERC20, BEP20). If the issue persists, contact CoinDCX Support with the TXID and other transaction details

Knowledge Base Article

•

Custody FAQs

C

Will the deposit or withdrawal fee structure change?

No, the fees for deposits and withdrawals remain the same. However, compliance checks are now more robust, ensuring transactions meet regulatory standards.

Knowledge Base Article

•

Custody FAQs

C

How can I track the status of my application?

You can track the status in the “Crypto Withdrawal” section of your account. Notifications will also be sent for updates.

Knowledge Base Article

•

Crypto Withdrawal access

C

What should I do if my account is flagged or access is revoked?

If your account is flagged or access is revoked: Check for any notifications or emails detailing the reason. Resolve the issues (e.g., update documents, address compliance concerns). Contact support if you need further assistance.

Knowledge Base Article

•

Crypto Withdrawal access

C

Can I change my linked wallets?

Yes, you can update your linked wallets in the “Wallet Settings” section. However, changes may require re-verification.

Knowledge Base Article

•

Crypto Withdrawal access

HS

What is the Earn Product?

Earn is a product offering which allows a CoinDCX user to deploy a minimum quantity of virtual digital assets/ tokens and generate potential returns in the virtual digital assets/ tokens deployed, subject to the terms of the product as mentioned hereinbelow.

Knowledge Base Article

•

Simple Earn

C

What type of user activity is considered unauthorized?

Examples include: Submitting false Travel Rule details knowingly Using unverified or third-party wallets without proof of ownership Sending or receiving crypto deposits/withdrawals to or from sanctioned individuals or jurisdictions Transacting with illegal gambling or other illicit platforms Suspi

Knowledge Base Article

•