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Why does my chart open in a different market or timeframe after login or refresh?

The platform automatically loads your last saved layout. Since layouts remember the pair and timeframe, your chart opens with those saved settings after login or refresh.

Knowledge Base Article

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Layout

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Where can I log in to my Sub-Account?

Sub-Accounts can be accessed only through the CoinDCX website. To log in: Visit the CoinDCX Website. Enter the Sub-Account's registered email address and password.Complete the required verification, if prompted. Sub-Accounts can't be accessed through the CoinDCX mobile app.

Knowledge Base Article

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Getting Started

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Can I rename a Drawing Template?

Currently, renaming a Drawing Template is not supported. You can create a new template with your preferred name and delete the old one if needed.

Knowledge Base Article

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Drawing Template

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Can I place an Insta order using USDT or any other cryptocurrency?

No. Insta orders can only be placed using INR. Cryptocurrency-to-cryptocurrency trading is not supported in Insta Trading.

Knowledge Base Article

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Insta Trading

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Why is my conversion rate showing blank on the Order Page?

The conversion rate may appear blank when your order is filled across different conversion rates. In such cases, you can still check the detailed breakdown by navigating to: Order Info → Average Fill Price → Trade Details. Under Trade Details, you will be able to see: The quantity filled at each ste

Knowledge Base Article

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USDT<>INR Conversion Rate

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What happens after I report a fraud to CoinDCX?

Once you report a suspected fraud or unauthorized activity, CoinDCX will review the reported account activity and assess the details provided. ​ To help protect your account during the review, CoinDCX may take appropriate security measures, including temporarily restricting or suspending deposits, w

Knowledge Base Article

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Reporting Fraud & What Happens Next

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Is Two-Factor Authentication (2FA) recommended?

Yes. We strongly recommend enabling Two-Factor Authentication (2FA) to add an extra layer of security to your CoinDCX account. Even if someone gains access to your password, they won't be able to access your account without the verification code generated by your Google Authenticator app.

Knowledge Base Article

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OTP & Two-Factor Authentication (2FA)

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Will I receive the refund instantly after placing a trade?

No. Trading fees are charged immediately at the time of trade execution. Eligible trading fee refunds are processed separately and credited daily to your Options Wallet based on the eligible trades executed during the previous day. The refund amount credited will be the cumulative trading fees charg

Knowledge Base Article

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Refund Based Trading Fees in Options Trading

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Can I use both Biometric Login and a Login PIN?

Yes. Biometric Login is an additional convenience feature. If biometric authentication isn't available or doesn't work, you can still use your Login PIN or password to log in.

Knowledge Base Article

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Biometric Login

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How is the Available Balance calculated?

Available Balance includes Product Wallet Balance & INR Spot Wallet Balance The following balances are excluded: Locked margin in open positions Open order funds Margin hold amounts Pending withdrawal amounts Any other non-tradable balances Only funds available for trading are considered.

Knowledge Base Article

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Unified Wallet

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How can I keep my account secure across multiple devices?

Here are a few best practices: Review your Verified Devices regularly.Block devices you no longer use.Enable Two-Factor Authentication (2FA).Never share your login credentials.Keep your app updated to the latest version. These simple steps can help keep your CoinDCX account secure.

Knowledge Base Article

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Verified Devices

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What is External Wallet Transfer?

External Wallet Transfer allows eligible users to transfer supported delisted tokens from their CoinDCX account to their own private wallet. This feature will be available only for eligible users and eligible delisted tokens. All transfer requests are subject to the applicable verification, complian

Knowledge Base Article

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External Wallet Transfer

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Why should I enable Two-Factor Authentication (2FA)?

Two-Factor Authentication (2FA) adds an extra layer of security to your CoinDCX account by requiring a second verification step when you log in or perform certain account activities. ​ We strongly recommend enabling 2FA and keeping it active at all times to help protect your account from unauthorize

Knowledge Base Article

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Account Safety

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I didn't receive the OTP while changing my password. What should I do?

If you haven't received the OTP: Check that your registered email address or mobile number is accessible.Look in your Spam or Junk folder if you're expecting an email OTP.Wait a few minutes before requesting a new OTP.Avoid requesting multiple OTPs in quick succession.Double-check if you have enable

Knowledge Base Article

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Password Management

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Are other Earn products, such as Simple Earn, also being discontinued?

No, the current announcement applies only to Advanced Earn. There is no impact on Simple Earn, and users can continue placing new orders in Simple Earn as usual.

Knowledge Base Article

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Latest Updates on Advanced Earn

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Is TDS applicable on Earn products?

No. TDS is not applicable on Earn subscriptions or redemptions. TDS is only applicable on eligible Spot and Insta trading transactions.

Knowledge Base Article

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Tax Deducted at Source (TDS)

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How do I enable Two-Factor Authentication (2FA)?

Sub account will log in to the website: https://account.coindcx.com/login Tap the Profile icon in the top-right corner.Select Security.Tap Google Authenticator.Download Google Authenticator or click Next if it's already downloaded.Copy the Secret Key.Open Google Authenticator.Tap the + icon.Enter Co

Knowledge Base Article

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Sub-Account Profile & Security

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How can I download the TDS Summary Report?

Log in to the CoinDCX App. Go to Profile. Select Generate Reports. Click on TDS Summary Report. Choose the required Financial Year. Download the Summary Report in Excel format.

Knowledge Base Article

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Reports

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Is there an age requirement to create an account?

You must be 18 years or older to create and use a CoinDCX account.

Knowledge Base Article

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Sign Up: Creating Your CoinDCX Account

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Can I update my name to a nickname?

No. Your account name must be your legal name. Nicknames or informal names cannot be used.

Knowledge Base Article

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Username Update

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24