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What is a Banking Company?

Banking company under PMLA means a banking company or a cooperative bank to which the Banking Regulation Act, 1949 1949 (10 of 1949) applies and includes any bank or banking institution referred to in section 51 of that Act.

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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Can I use my old password again?

We recommend choosing a new, unique password each time you update it. Using a strong, unique password helps keep your CoinDCX account secure.

Knowledge Base Article

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Password Management

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Can I reset only one drawing instead of all settings?

Templates apply to tool-level settings, not individual drawings. If you want to change a specific drawing, you will need to adjust its properties manually.

Knowledge Base Article

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Drawing Template

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Why can't I change my password?

If you're having trouble changing your password, here are a few things to check: Make sure you've entered your current password correctly.Ensure your new password meets the required password criteria.Confirm that both password fields match.Complete the OTP or 2FA verification if prompted. Your passw

Knowledge Base Article

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Password Management

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What are Backup Codes?

Backup Codes are one-time recovery codes that help you access your CoinDCX account if you can't use your Google Authenticator app/OTP. Each Backup Code can only be used once. We recommend generating and storing them securely so you can recover access to your account if needed. Note: Backup Codes can

Knowledge Base Article

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Backup Codes

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How often is the conversion price revised?

The revision of the conversion rate depends on multiple broader factors, including USD–INR valuation and market liquidity conditions. Based on these factors, the conversion rate may be updated from time to time. The revision is not fixed to a specific frequency and can happen whenever required.

Knowledge Base Article

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USDT<>INR Conversion Rate

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When does the Total Funding Fee calculation start and end?

The Total Funding Fee calculation begins as soon as you open a new Futures position. It continues to update with every Funding Fee settlement while your position remains active. The calculation ends when the position is completely closed, either by reducing the position quantity to zero or by openin

Knowledge Base Article

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Total Funding

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Why does my layout look different than before?

If you made any changes to the chart and clicked on Save, the layout gets updated and replaces the previous version. Similarly, if Auto Save is enabled, the changes will be saved automatically to the existing layout. That’s why the layout may look different from how it was earlier, as the latest cha

Knowledge Base Article

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Layout

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Can I apply an indicator template to any pair?

Yes, indicator templates can be applied to any pair. However, if Remember Symbol was selected while saving, the chart may first redirect to the saved pair before applying the template.

Knowledge Base Article

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Indicator Template

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Does cancelling a TP/SL order affect my open position?

No. Cancelling a TP/SL order only removes the exit condition. Your open options position remains active and unchanged until you manually close it or it is liquidated.

Knowledge Base Article

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Options - TP/SL

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How can I view my Verified Devices?

You can view all devices linked to your CoinDCX account from the app. Follow these steps: ​ Log in to the CoinDCX app.Tap the Profile icon.Go to Security Settings.Select Verified Devices. You'll see a list of devices that have been verified to access your account.

Knowledge Base Article

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Verified Devices

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What are Backup Codes?

Backup Codes are one-time recovery codes that help you access your CoinDCX account if you can't use your Google Authenticator app/OTP. Each Backup Code can only be used once. We recommend generating and storing them securely so you can recover access to your account if needed. Note: Backup Codes can

Knowledge Base Article

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Backup Codes

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Can I use the same drawing properties for other pairs?

Yes, once saved, your Drawing Template can be applied across different pairs. This helps you maintain a consistent drawing style across all your charts.

Knowledge Base Article

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Drawing Template

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Until when will the Last Financial Year P&L data be available?

The Last Financial Year P&L option will remain available until June of this year. After that, only the current financial year data will be available for viewing.

Knowledge Base Article

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Past PNL Enhancement

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Why hasn't my Total Funding Fee changed yet?

The Total Funding Fee is updated only when a Funding Fee interval occurs. If no Funding Fee interval has taken place since you opened your position, the value will remain unchanged.

Knowledge Base Article

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Total Funding

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How can my wallet balance be impacted due to revision of conversion rate?

When you add INR to your Options Wallet from your Spot Wallet, the amount is notionally converted into USDT at the applicable conversion rate. If the conversion rate is revised after adding funds, it can impact your wallet balance. The balance may either increase or decrease depending on whether the

Knowledge Base Article

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USDT<>INR Conversion Rate

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Can I customize the slippage percentage in Quick Trade?

Yes. You can customize the slippage percentage while placing an order in Web3, both for Quick Trade and Normal Swap. This allows you to control how much price movement you are willing to accept during execution.

Knowledge Base Article

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Quick Trade

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How can I view expired contract charts?

Currently, expired contract charts are not supported. You can refer to their order history or trade details for past contract information.

Knowledge Base Article

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Options - Contract Chart

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Where can I read the full terms and conditions of the Fees Refund?

On the Order Page, eligible users will see a "Get Fees Refunded Daily" message. Clicking on it will display the detailed Terms & Conditions, including the Refund processing timeline.

Knowledge Base Article

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Refund Based Trading Fees in Options Trading

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Can I trade with different tokens using Quick Trade?

No. Quick Trade supports swapping only with the native token of the blockchain network. For example, if you are trading a token on the Solana network, the swap must be done using SOL. If you want to swap using a different token or INR, you will need to use the Normal Swap option.

Knowledge Base Article

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Quick Trade

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24