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Who can be a nominee?

Feel free to choose anyone you trust as your nominee! Just keep in mind that nominees can't be organizations, trusts, companies, partnership firms, the head of a Hindu Undivided Family, or someone holding power of attorney. Also, your nominee doesn't necessarily need to have a CoinDCX account. Anyon

Knowledge Base Article

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Nomination

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What is a Beneficial Owner as per PMLA Act 2002?

A beneficial owner is an individual or entity that ultimately owns or controls a company or asset, either directly or indirectly. The beneficial owner is the true owner of the company or asset, even if the legal ownership is held by another individual or entity. Where the client is a company, the be

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PMLA Rules from a User POV

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What is the Earn platform for crypto investments?

The Earn platform is a comprehensive investment solution for crypto enthusiasts. It offers various earning opportunities in a secure manner for users to earn returns on their crypto-holding.

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Advanced Earn

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How to beware of phishing scams?

In a phishing scam, an attacker tries to disguise themselves as a trustworthy entity in order to trick you into giving them sensitive information that can be used to gain access to your devices and accounts to steal your money. Therefore, it is important that our clients be very careful and practice

Knowledge Base Article

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Account Related

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Can I cancel my earn request before the end of the lock-in period?

No, you can't cancel your earn request before the end of the lock-in period. You can only request a cancellation after the lock-in period is completed.

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Advanced Earn

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What are the currency pairs available for trading on CoinDCX?

To check the complete list of our trading pairs, please visit https://coindcx.com/markets

Knowledge Base Article

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Margin Trading

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How can a nominee raise the claim?

If you're a nominee and need to make a claim, simply reach out to our support team through chat . Kindly request the transfer of virtual digital assets, and we'll be happy to assist you!

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Nomination

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What should I do if I received a notification that someone logged in from a different location?

When you log in from a new device, your other trusted devices will get a notification with a map showing the general area of the new device. Please note that this is not the exact location but a rough estimate based on the current IP address. The displayed location may reflect the network connection

Knowledge Base Article

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Account Closure

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What is the best time to invest in the SIP?

There is no ‘good’ or ‘best’ time to invest through the Systematic Investment Plan (SIP). All SIP orders are executed as market orders so you don’t have to wait for the perfect opportunity to invest. Once you select a particular fund to invest in, you can start any time and invest regularly every we

Knowledge Base Article

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Systematic Investment Plan (SIP)

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How to remove a Trusted Address?

You can remove an address as a trusted one by clicking on the checkbox and then the “Unmark Trusted” button. You will need to confirm this deletion by going to the confirmation we would have sent to your email address and the address will be unmarked as trusted. Note - Please note that unmarking doe

Knowledge Base Article

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Account Related

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Will my theme preference be saved for future logins?

Yes, your selected theme (light or dark) will be saved as your default preference until you change it again.

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CoinDCX Unified App

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How does the TP/SL Future works?

When placing a market or limit order, you’ll see an option to add TPSL values. After you enter your order details, you can input your desired Take Profit and Stop Loss prices. Once the order starts filling, the TP/SL will automatically apply to the entire position.

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TP/SL Feature

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Why is this TP/SL feature important?

Position TP/SL feature allows you to manage your risk better - cut down your losses and maximise your profits. Being able to set the TP/SL levels while entering a position serves to major benefits - ​ It eliminates the need to constantly monitor your screen, waiting for the position to be created to

Knowledge Base Article

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TP/SL Feature

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What if I change my mind about my TP/SL settings?

You can easily edit your TPSL settings directly from the order form or your active position card. If you want to update your values, just select the Edit option.

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TP/SL Feature

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Where can I get more information or assistance?

For any questions or concerns, please contact our support team through the in-app help section or at the official support email.

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Web3 - Fee Update

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How much fees do you charge for Quick Bank Transfer?

We charge absolutely 0% fees for funds transferred through the Quick Bank Transfer method.

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Quick Bank Transfer

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I transferred funds to my Futures Wallet. Still, the available USDT wallet balance to trade is showing as 0. Why?

If your available USDT balance shows as 0 after transferring funds to your Futures Wallet, it may be due to unrealised losses of Cross Positions that impact the "Available to Trade'' amount.

Knowledge Base Article

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Cross Margin

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How does it work?

The API updates your fund transfers in real time. This means when you move your money between accounts or wallets, it happens instantly and your balances are updated right away.

Knowledge Base Article

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Sub-Account Balance Transfer API

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Why did I get liquidated?

When the Last Price of a contract falls below your liquidation price for long positions* or rises above your liquidation price for short positions*, your Locked-in margin level has been breached and the Liquidation Engine takes over your position. *Glossary Long Position: A buyer of futures contract

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Futures Trading

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Do I need to link my email to my Web3 account?

Yes, you need to connect your Google account to your Web3 wallet for access.

Knowledge Base Article

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WEB 3 Recovery

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24