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Is Futures Trading the same as buying cryptocurrency?

No. In Futures Trading, you don't buy or own the cryptocurrency. Instead, you're trading based on whether you think its price will move up or down.

Knowledge Base Article

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Introduction to Futures Trading

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What should my Login PIN be?

Your Login PIN must: Be 6 digits long.Make it strongNot be shared with anyone. For better security, avoid using easily guessable PINs such as your birth year, mobile number, or repeated digits like 111111.

Knowledge Base Article

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Login PIN

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Why can't I change my password?

If you're having trouble changing your password, here are a few things to check: Make sure you've entered your current password correctly.Ensure your new password meets the required password criteria.Confirm that both password fields match.Complete the OTP or 2FA verification if prompted. Your passw

Knowledge Base Article

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Password Management

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What is Biometric Login?

Biometric Login lets you securely access your CoinDCX app using your device's fingerprint or Face ID instead of entering your Login PIN each time. It's a convenient way to sign in while keeping your account secure.

Knowledge Base Article

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Biometric Login

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Is TDS applicable on Crypto Deposits and Withdrawals?

No. TDS is not charged on Crypto Deposits & Crypto Withdrawals

Knowledge Base Article

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Tax Deducted at Source (TDS)

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What are a reporting entity’s obligations with regard to risk mitigation?

Every reporting entity is required to exercise ongoing due diligence with respect to the business relationship with every client and closely examine the transactions in order to ensure that they are consistent with their knowledge of the client, his business and risk profile and where necessary, the

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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Why are Futures pairs delisted?

CoinDCX regularly reviews all Futures trading pairs to ensure they continue to meet our listing standards and provide a safe and reliable trading experience. A Futures pair may be delisted if it no longer meets our platform standards or if changing market conditions require us to reassess its availa

Knowledge Base Article

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Futures Pair Delisting

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What are gas fees?

Gas fees are transaction fees charged by a blockchain network for processing and securing transactions. Gas fees are determined by the blockchain and may increase or decrease depending on network activity at the time of your transaction.

Knowledge Base Article

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Introduction to Web 3

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What if my DigiLocker verification is taking too long?

If the DigiLocker verification takes longer than expected, the flow may move you to the Aadhaar Number + DigiLocker PIN screen. Continue with the Aadhaar number and DigiLocker PIN to complete verification. If you are unable to proceed, please feel free to contact CoinDCX Support.

Knowledge Base Article

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DigiLocker – Aadhaar & PIN Verification

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How can I view token-level information in my Portfolio?

To view detailed information about a specific cryptocurrency Go to Portfolio → Coins. Tap on the desired cryptocurrency. You can view Invested Value, Current Value, Total P&L, Today's P&L, Average Buying Price, Current Buying Price, Total Quantity, Locked Quantity & Transaction History.

Knowledge Base Article

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Portfolio Value

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If I already have sufficient balance in my Product Wallet, will funds still be transferred from my INR Spot Wallet?

No.If your Product Wallet has sufficient funds to place the order, no transfer will be made from your INR Spot Wallet.

Knowledge Base Article

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Unified Wallet

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What documents do I need to submit for a demise claim?

The documents required depend on the nature of your claim and whether you're a registered nominee or a legal heir. You may be asked to submit documents such as: Transmission Request Form.Death Certificate of the account holder.Your KYC documents.Relationship proof, where applicable.Additional legal

Knowledge Base Article

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Demise Claim

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What if I am not satisfied with the explanation provided?

If your concern remains unresolved, please write directly to [email protected]. Our Grievance team will review your case thoroughly and may reach out via call to discuss a resolution in line with our Terms & Conditions.

Knowledge Base Article

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Latest Updates on Advanced Earn

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What is Insta?

Insta Trading (Instant Order) allows you to buy or sell cryptocurrencies instantly at the best available market price, without interacting with the order book. It offers a fast and simple trading experience, enabling you to Buy cryptocurrencies instantly using INR & Sell your crypto holdings and rec

Knowledge Base Article

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Insta Trading

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What is Maintenance?

Maintenance is a temporary period during which a token is unavailable for trading on CoinDCX. While a token is under maintenance, you won't be able to buy or sell it on the CoinDCX App or Website. However, your holdings remain safe and continue to be reflected in your portfolio.

Knowledge Base Article

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Exit Mode/Maintenance

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How can I check the deposited amount in my CoinDCX Wallet?

You can view your INR balance and transaction history through both the CoinDCX App and the CoinDCX Website. ​ On the CoinDCX App Log in to the CoinDCX App.Go to Portfolio.Tap Funds.Select INR.Check Available to Invest to view your current INR balance.Scroll down to view your deposit and withdrawal h

Knowledge Base Article

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Wallet Balance & Transaction History

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What is the role of Directorate of Enforcement (ED)?

The Directorate of Enforcement is a multi-disciplinary organization mandated with investigation of offence of money laundering and violations of foreign exchange laws. The statutory functions of the Directorate include enforcement of following Acts: The Prevention of Money Laundering Act, 2002 (PMLA

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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Where can I check my Quick Trade orders?

You can view your Quick Trade orders directly in the app: Login → Web3 → Wallets → Activity Orders placed using Quick Trade will be shown as “Quick Trade” Orders placed using Normal Swap will be shown as “Trade"

Knowledge Base Article

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Quick Trade

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What are Crypto Options?

Crypto options are financial contracts that give you the right, but not the obligation, to buy or sell a crypto asset at a predetermined price on or before a specific date

Knowledge Base Article

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Crypto Options

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My INR withdrawal keeps failing. What should I do?

If your INR withdrawal continues to fail, we recommend: Verifying that your registered bank account details are correct.Checking with your bank if there are any temporary maintenance or restrictions affecting the transaction.Trying again after some time if your bank has informed you of a temporary i

Knowledge Base Article

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Withdrawal Delayed/Rejected?

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24