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My token was delisted and converted to USDT. Will TDS be deducted?

If a delisted token is converted to USDT as part of the delisting process, applicable TDS may be deducted as per prevailing tax regulations before the proceeds are credited to your account.

Knowledge Base Article

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Tax Deducted at Source (TDS)

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What happens if I don’t complete this?

If you don’t provide these details: Your account will be considered non-compliant You may not be able to trade

Knowledge Base Article

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Income & Occupation Details

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Can I use my passport if I don't have an Aadhaar?

Yes. If you don't have Aadhaar or are unable to complete Aadhaar verification through DigiLocker, you can use your Indian passport issued in India for NIC verification.

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Passport Verification

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What is Price Impact?

Price Impact is the difference between the current market price and the price at which your swap is executed. It occurs when your trade size is large compared to the available liquidity in the blockchain's liquidity pool. A higher price impact means you may receive fewer tokens than expected. To red

Knowledge Base Article

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Crypto to Crypto Swap

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Will any fees be deducted when my funds are unlocked?

No additional charges are applied as part of the product sunset. Your available balance will simply be unlocked and reflected in your wallet.

Knowledge Base Article

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Latest Updates on Advanced Earn

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How can I verify whether a communication claiming to be from CoinDCX is genuine?

Only trust communications received through the official CoinDCX website, CoinDCX mobile application, and verified support channels. ​ If you receive an unexpected phone call, WhatsApp message, Telegram message, email, social media message, or investment offer claiming to be from CoinDCX, do not rely

Knowledge Base Article

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Beware of CoinDCX Impersonators

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How can a Sub-Account manage their Security settings?

Log in to the CoinDCX website: https://account.coindcx.com/login​ Click the Profile icon in the top-right corner.Select Security.​ The following settings can be changed, updated, or managed: Google AuthenticatorPasswordVerified DevicesBackup Codes

Knowledge Base Article

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Sub-Account Profile & Security

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I didn't receive the OTP while changing my password. What should I do?

If you haven't received the OTP: Check that your registered email address or mobile number is accessible.Look in your Spam or Junk folder if you're expecting an email OTP.Wait a few minutes before requesting a new OTP.Avoid requesting multiple OTPs in quick succession.Double-check if you have enable

Knowledge Base Article

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Password Management

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What happens if the details I submit for Travel Rule checks are incorrect or conflicting?

If the information you provide does not match: Your transaction may be delayed or rejected. Your Crypto Deposit & Withdrawal (CDW) access may be temporarily restricted until accurate details are submitted. Repeated incorrect submissions may lead to permanent restrictions for security and compliance

Knowledge Base Article

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Travel Rule & Compliance

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Will the fee change affect my current trades?

The revised 1.5% fee will apply to all Web3 transactions initiated on or after October 1, 2025. Transactions before this date will follow the old rate of 0.85%.

Knowledge Base Article

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Web3 - Fee Update

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How long does account creation take?

Creating your account usually takes only a few minutes. However, the overall time depends on successful email verification, mobile verification, and KYC approval.

Knowledge Base Article

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Sign Up: Creating Your CoinDCX Account

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How can I check SIP returns?

You can view your SIP returns in Portfolio → SIP, where all your active SIPs are listed. For each SIP, you can track performance by toggling between Estimated Returns (%) and XIRR (%), giving you the flexibility to view both simple profit/loss and your actual return over time based on your investmen

Knowledge Base Article

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Systematic Investment Plan (SIP)

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Can I edit an existing layout?

Yes, you can make changes to an existing layout at any time. After making changes, simply click on Save again to update the layout with the latest setup.

Knowledge Base Article

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Layout

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How can I keep my account secure across multiple devices?

Here are a few best practices: Review your Verified Devices regularly.Block devices you no longer use.Enable Two-Factor Authentication (2FA).Never share your login credentials.Keep your app updated to the latest version. These simple steps can help keep your CoinDCX account secure.

Knowledge Base Article

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Verified Devices

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What are the CDD Measures for Trust as per PMLA Act 2002?

In case the customer is a trust following documents are required for due diligence registration certificate; trust deed; and Permanent Account Number or Form No.60 of the trust; and KYC documents as are required for an individual relating to beneficial owner, managers, officers or employees, as the

Knowledge Base Article

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PMLA Rules from a User POV

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How do I initiate a demise claim?

To initiate a demise claim, contact CoinDCX Support by tapping "Chat Now" in the top right corner The support team will guide you through the next steps, including the forms and documents required to process your request.

Knowledge Base Article

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Demise Claim

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Is Auto Pay available?

No, Auto Pay is currently not available. You need to ensure that sufficient balance is maintained in your INR/Spot Wallet before each scheduled SIP installment, as the amount will be deducted from there. However, this feature is being considered and may be introduced in the future to make SIP invest

Knowledge Base Article

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Systematic Investment Plan (SIP)

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Why do I need to complete identity verification?

To protect your account from unauthorized changes, you'll be required to verify your identity using your PAN details, Date of Birth, and a selfie before your email address can be updated.

Knowledge Base Article

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Email ID Update

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Why is DigiLocker asking me to give consent to share my Aadhaar?

DigiLocker requires your consent before sharing your Aadhaar details with CoinDCX for identity verification. Review the information displayed on the DigiLocker consent screen and select Allow to continue with verification.

Knowledge Base Article

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DigiLocker – PIN-less Verification

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Why was my position liquidated?

Your position is liquidated when the available margin supporting your position falls below the required maintenance margin. This happens when the Last Traded Price (LTP) reaches your liquidation price. In Isolated Margin, the locked margin refers only to the margin allocated to that specific positio

Knowledge Base Article

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Liquidation

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24