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Are there any specific conditions for unlocking rewards?

User has to complete the assigned tasks, once the user completes all the levels associated with the Rewards campaign. Users will be eligible to claim rewards. Please note - each reward comes up with expiry so user had to ensure they complete the tasks/levels + claim rewards before the campaign timer

Knowledge Base Article

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Reward Hub

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Does PMLA, 2002 or the rules thereunder prescribe any procedures and manner verifying for identity of clients?

Yes. Rules 9 and 10 of the PML Rules prescribe the procedures & manner for verification and maintenance of the records of the identity of clients.

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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How can I access WEB3 ?

Kindly refer to the screenshots below, which help you access web3 easily. ​ ​

Knowledge Base Article

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CoinDCX Unified App

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What is the form of earnings and when is the payout?

Hi there! Your earnings are based on the Annual Percentage Yield (APY), calculated over the investment period you’ve selected. Earnings form: You’ll earn a percentage on your investment based on the APY rate for the duration of your chosen earning period. Payout timing: Your payout will be made once

Knowledge Base Article

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Simple Earn

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Why is this TP/SL feature important?

Position TP/SL feature allows you to manage your risk better - cut down your losses and maximise your profits. Being able to set the TP/SL levels while entering a position serves to major benefits - ​ It eliminates the need to constantly monitor your screen, waiting for the position to be created to

Knowledge Base Article

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TP/SL Feature

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What is a Good-Till-Cancelled order?

A Good-Till-Cancelled (GTC) order is an order to buy or sell a crypto that lasts until the order is completed or cancelled. Below you can see how you can choose the option when you want to buy your favourite crypto at the price you want, and have no issues waiting to obtain that specific price.

Knowledge Base Article

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Futures Trading

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What if I change my mind about my TP/SL settings?

You can easily edit your TPSL settings directly from the order form or your active position card. If you want to update your values, just select the Edit option.

Knowledge Base Article

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TP/SL Feature

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How do I reset or enable Biometric/Face ID?

Safety is always our priority. We have implemented Biometric login to ensure a secure platform for all of our users. Log in to your CoinDCX account. Go to the top left corner of the Home page and click on your Name. Select 'Security' from the options. Choose 'Biometric login'. Confirm PIN. Reconfirm

Knowledge Base Article

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PIN

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How are the rewards distributed?

Rewards can be directly allocated to your locked balance & unlocked balance, locked balance with specific conditions depending upon campaigns the user has participated in.

Knowledge Base Article

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Reward Hub

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Why should I use this API?

Instant Transfers: Move funds quickly and efficiently. Better Management: Easily handle and move money between different accounts and wallets. Control Liquidity: Keep your trading accounts and wallets well funded as needed.

Knowledge Base Article

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Sub-Account Balance Transfer API

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What are the obligations for maintenance of records under PMLA?

In terms of section 12 of the Prevention of Money Laundering Act, 2002, every reporting entity shall maintain a record of all transactions, including the information furnished to FIU-IND, in such a manner as to enable it to reconstruct individual transactions. The Reporting Entities shall also maint

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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Will I see my TP/SL values on the order details page?

Yes, once you set your TP/SL values, they will be visible on your active orders list and in the order details.

Knowledge Base Article

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TP/SL Feature

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I have forgotten my PIN. How can I set a new PIN?

No worries! To reset your PIN, follow these steps: Log in to your CoinDCX app. Tap the profile icon (top left) and select ‘Security’. In the ‘Security’ section, tap ‘Tap Reset Login Pin’. Tap ‘Reset Login Pin’ and then click Continue. Enter your new 6-digit pin. Re-enter the pin to confirm. Once don

Knowledge Base Article

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PIN Related Issues

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Where can I trade Crypto Futures?

You can conveniently trade Crypto Futures using CoinDCX GO, Pro App and Web. Take your crypto trading to the next level with Futures trading on CoinDCX where, subject to the terms, you get leverage of up to 20x in a highly liquid environment, and the added benefit of low fees.

Knowledge Base Article

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Futures Trading

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Why am I being asked to confirm remitter or beneficiary details?

These details ensure that both sides of a crypto transfer are legitimate and compliant. This also protects your funds and keeps the platform secure.

Knowledge Base Article

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Crypto Deposit & Withdrawal (CDW) & Travel Rule

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What are a reporting entity’s obligations with regard to the beneficial ownership verification?

All reporting entities should, at the time of commencement of an account-based relationship with a client, determine whether the client is acting on behalf of a beneficial owner, and identify the beneficial owner and take all steps to verify the identity of the beneficial owner.

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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What are the CDD Measures for Unincorporated Association or a body of individuals as per PMLA Act 2002?

In case the customer is a body of individuals following documents are required for due diligence resolution of the managing body of such association or body of individuals; Permanent account number or Form No.60 of the unincorporated association or a body of individuals; power of attorney granted to

Knowledge Base Article

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PMLA Rules from a User POV

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Why is identity verification required?

In order to adhere to KYC (Know Your Customer) rules, CoinDCX uses identification verification. KYC is a method of identifying and verifying that a customer is who they claim to be. It is a multi-step process that aids in preventing the establishment and use of fraudulent accounts.

Knowledge Base Article

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Verification

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What documents do I need to submit for KYC verification?

For Indian Users: Tax ID (PAN): Provide your PAN card number and date of birth. National ID (Aadhaar): Use your Aadhaar card via Digilocker. Enter your Aadhaar number and OTP sent to your linked mobile number. Manual Flow: Upload clear copies of the front and back of your valid Passport. Liveliness

Knowledge Base Article

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Verification

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Where do I track the Airdrop balance I received?

You will be able to see the total quantity increased in the portfolio section. We are working towards showing settlement airdrops transactions in the wallet in future. ​ For now, you can simply check the total quantity of the token and verify with the email that we sent you. ​

Knowledge Base Article

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Airdrop

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24