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Can I change my linked wallets?

Yes, you can update your linked wallets in the “Wallet Settings” section. However, changes may require re-verification.

Knowledge Base Article

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Crypto Withdrawal access

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What happens if I send funds to my old wallet address?

Losing Funds Due to Expired Deposit Address ​ If you send funds to an expired deposit address, please note that: Funds may not be credited automatically to your account. Refund Timeline: Refunds are processed once CoinDCX Support verifies the transaction and confirms the issue. The timeline for this

Knowledge Base Article

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Custody FAQs

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What is this Wallet Settlement entry in Transaction History?

Whenever the USDTINR conversion rate is revised, a settlement transaction is created in the transaction history to adjust your wallet balance. This entry is called “Wallet Settlement” and can be either a credit or debit, depending on whether the conversion rate has increased or decreased.

Knowledge Base Article

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Crypto Options - USDT<>INR Conversion Rate

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When will the new Web3 fee take effect?

The updated fee will be applicable from October 1, 2025 onwards.

Knowledge Base Article

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Web3 - Fee Update

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Why are compliance checks needed for deposits and withdrawals?

Compliance checks are essential to: ​ Meet global legal standards like AML (Anti-Money Laundering). Ensure platform security and prevent fraudulent activities. Adhere to FIU (Financial Intelligence Unit) guidelines.

Knowledge Base Article

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Custody FAQs

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Is there any physical delivery of the asset?

All Options contracts are cash-settled in INR with no physical delivery, based on the final settlement price at expiry.

Knowledge Base Article

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Crypto Options

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Can I cancel a crypto transaction after it’s initiated?

No, once a crypto transaction is initiated, it cannot be canceled. Please ensure all details are correct before confirming.

Knowledge Base Article

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Crypto Deposit & Withdrawal (CDW) & Travel Rule

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I received a notification that my funds had been transferred from one wallet to another. Should I be worried?

Did you receive a blockchain notification that your funds had been transferred from one wallet to another, but you see no change in your holdings? If yes, then you have nothing to be concerned about because this is a routine exercise. ​ We conduct sweeping exercises on a regular basis as part of rou

Knowledge Base Article

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Account Related

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How to transfer funds from ICICI Bank app to CoinDCX wallet?

Follow these steps to add funds in your CoinDCX wallet 1. Click ‘Add’ on the homepage of CoinDCX app and then select ‘Add Funds’. ​ ​ ​ ​ 2. Enter the amount you want to transfer to your CoinDCX wallet and proceed. ​ ​​ ​ 3. Choose Net Banking option and click on ‘Continue‘ to proceed adding funds t

Knowledge Base Article

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INR Deposit Guide (As per the Bank)

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What do I need to use this API?

You need: A main CoinDCX account. Sub-accounts under that main account. API access enabled for your account.

Knowledge Base Article

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Sub-Account Balance Transfer API

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Why was this fee change implemented?

The fee increase enables CoinDCX to further enhance technology, improve security, and optimize platform performance for Web3 traders.

Knowledge Base Article

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Web3 - Fee Update

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Why am I seeing a “Security Alert – This device is not supported” message?

You are seeing this message because your phone has certain modifications or apps that reduce its security. For safety reasons, CoinDCX can only be accessed from devices with standard security settings. Please try following these steps to unblock your device. How to fix it: Use a genuine, unmodified

Knowledge Base Article

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Security Tips

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Do I need to take any action due to this update?

No user action is required. The revised fee will be automatically applied to eligible transactions from the effective date.

Knowledge Base Article

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Web3 - Fee Update

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Is the Web3 fee deducted separately, or included in quoted prices?

The platform fee is calculated on each completed Web3 transaction and will be clearly displayed in your transaction summary. ​

Knowledge Base Article

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Web3 - Fee Update

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When should the verification of identity of clients be undertaken?

Every reporting entity shall identify its clients, verify their identity, obtain information on the purpose and intended nature of the business relationship; and determine whether a client is acting on behalf of a beneficial owner, and identify the beneficial owner and take all steps to verify the i

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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Does DCX Club also change the margin interest rate that we pay for Margin trades?

No, DCX Club is only meant to provided benefits for better transaction costs that traders pay on our platform. Margin interest will remain the same at 0.002% per hour with no interest charged for the first hour.

Knowledge Base Article

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Trading & Fees

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Why is CoinDCX closing Advanced Earn?

Thank you for reaching out regarding Advanced Earn. Following a recent product review, Advanced Earn has been discontinued. As part of our regular product evaluation process, we assessed its performance across changing market conditions and determined that the product no longer aligns with the inten

Knowledge Base Article

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Latest Updates on Advanced Earn

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Will there be another product like Advanced Earn in the future?

At the moment, there is no confirmed timeline for a similar product. However, our team continuously evaluates and develops products based on market conditions and user needs. Any new offerings will be communicated through official announcements.

Knowledge Base Article

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Latest Updates on Advanced Earn

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Whether any civil or criminal proceedings can be initiated for furnishing information?

No. It is provided for in section 14 of the Prevention of Money Laundering Act, 2002, that the reporting entity, its directors and employees shall not be liable to any civil or criminal proceedings against them for furnishing information under clause (b) of sub-section (l) of section 12.

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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Will there be more changes to fees in the future?

At present, there are no additional changes planned. Any adjustments will be communicated in advance to all users.

Knowledge Base Article

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Web3 - Fee Update

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24