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How can I track and manage my earned rewards?

Your rewards can be found in Rewards Hub > My Rewards

Knowledge Base Article

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Reward Hub

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How do I enable or restore access to crypto deposits and withdrawals (CDW)?

To use deposits and withdrawals, your account must meet KYC and compliance checks. If the Travel Rule details (remitter and beneficiary info) are missing or incorrect, the transaction may be delayed or held until you provide the correct information. Your CDW access itself will not be blocked unless

Knowledge Base Article

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Crypto Deposit & Withdrawal (CDW) & Travel Rule

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On which platforms will Wallets and Cross Margin enhancements be available?

These updates will be available across all CoinDCX platforms, including Advanced Mobile Trading (AMT), Basic Mobile Trading (BMT), and Web interfaces.

Knowledge Base Article

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Cross Margin

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Can Director, FIU-IND issue summons for discovery and production?

The Director shall, for the purposes of section 13, have the same powers as are vested in a civil Court under the Code of Civil Procedure, 1908 (5 of 1908) while trying a suit in respect of the following matters, namely (a) discovery and inspection; (b) enforcing the attendance of any person, includ

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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Who can nominate?

We'd like to inform you that the nomination process is exclusively available for individuals holding the beneficiary account. In simpler terms, only you, as the account holder, have the privilege to make nominations.

Knowledge Base Article

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Nomination

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What is the significance of extreme liquidity in the CoinDCX Futures API?

Extreme liquidity ensures lightning-fast execution of trades, eliminating delays. This feature allows traders to seize opportunities with precision, enhancing the overall efficiency of the trading experience.

Knowledge Base Article

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Trading Related Queries

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Is TDS applicable if I transact less than ₹10,000 in a financial year?

According to Income Tax rules, if your total transactions (both buying and selling) on all exchanges amount to less than ₹10,000, TDS (Tax Deducted at Source) might not apply. However, it's essential to understand that these limits apply to all your trades across different exchanges. Starting from J

Knowledge Base Article

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TDS for CoinDCX Pro Users

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What is the Earn Product?

Earn is a product offering which allows a CoinDCX user to deploy a minimum quantity of virtual digital assets/ tokens and generate potential returns in the virtual digital assets/ tokens deployed, subject to the terms of the product as mentioned hereinbelow.

Knowledge Base Article

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Simple Earn

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What is a Financial institution?

Financial institution means a financial institution as defined in clause (c) of section 45- I of the Reserve Bank of India Act, 1934 (2 of 1934) and includes a chit fund company, a housing finance institution, an authorised person, a payment system operator, a non-banking financial company and the D

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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What happens if I send funds to my old wallet address?

Losing Funds Due to Expired Deposit Address ​ If you send funds to an expired deposit address, please note that: Funds may not be credited automatically to your account. Refund Timeline: Refunds are processed once CoinDCX Support verifies the transaction and confirms the issue. The timeline for this

Knowledge Base Article

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Custody FAQs

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Why do I need a recovery file?

The recovery file is crucial for maintaining access to your Web3 account if you change or lose access to your email. Without this file, you risk losing access to your Web3 assets permanently. Always back up the file in a secure location.

Knowledge Base Article

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WEB 3 Recovery

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How to report a scam to CoinDCX?

If you come across any incorrect or unauthorized use of the CoinDCX brand, please report it to us immediately via our official website/app (Chat with us ), or email us directly at [email protected]. Your report helps us keep the community safe. ​

Knowledge Base Article

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Security Tips

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How to get more points?

Earning Okto Points is straightforward and rewarding: Loyalty Reward Point: As recognition for your past activities on the CoinDCX app, we're awarding you Loyalty Rewards in Okto Points. Trading Activity: Engage in trades involving 50,000+ tokens to earn points based on your transaction and activiti

Knowledge Base Article

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Okto Points

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Will there be earning opportunities on the CoinDCX Web 3 like on Okto?

Yes, in the future, that will be possible.

Knowledge Base Article

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Getting Started

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Do you support the ETH chain?

We currently do not support the ETH chain. Gas/Network fees incurred in the ETH chain are significantly high, hence we have not included the ETH chain.

Knowledge Base Article

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Trade

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What is a Money Laundering offence?

a person shall be guilty of offence of money laundering if such person is found to have directly or indirectly attempted to indulge or knowingly assisted or knowingly is a party or is actually involved in one or more of the following processes or activities connected with proceeds of crime, namely:

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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What is a Futures Wallet and why is it introduced?

A dedicated Futures Wallet is being introduced for traders to better manage their funds while trading in Futures. With the introduction of this new wallet, you can simply transfer the funds with which you want to trade in Futures to a dedicated Futures Wallet, thus isolating your Spot balances. This

Knowledge Base Article

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Futures Wallet

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Why is this TP/SL feature important?

Position TP/SL feature allows you to manage your risk better - cut down your losses and maximise your profits. Being able to set the TP/SL levels while entering a position serves to major benefits - ​ It eliminates the need to constantly monitor your screen, waiting for the position to be created to

Knowledge Base Article

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TP/SL Feature

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Can I make deposits/withdrawals on CoinDCX without completing my KYC?

To enjoy the convenience of depositing or withdrawing crypto and INR, it's important for users to complete their KYC (Know Your Customer) process. This helps ensure a secure and smooth experience for everyone.

Knowledge Base Article

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Verification

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What is Mark Price?

Mark Price is the price at which the contract is marked for Unrealised P&L and Liquidation purposes. CoinDCX uses the Last Price* as Mark Price. *Glossary Last Price: It is the price at which the last trade has occurred right before the time of contract expiration. Last Price Marking ensures that th

Knowledge Base Article

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Futures Trading

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24