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Will I need to enable Biometric Login again after changing my device?

Yes. If you switch to a new device, you'll need to: Set up fingerprint or Face ID on your new device.Log in to the CoinDCX app.Enable Biometric Login again from Security Settings.

Knowledge Base Article

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Biometric Login

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Can I edit an existing Order Size Preset?

Yes. Navigate to: Futures → More → Trade Presets → Order Size Preset Click Edit on the saved preset. Select the preferred input type: Margin, Order Size & Quantity Enter the updated value. Click Update.

Knowledge Base Article

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Trade Preset

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What happens if I do not sign and verify my private wallet?

If wallet verification is required and you do not complete the signing process, ownership of the wallet cannot be confirmed. As a result, your deposit or withdrawal request may remain pending until the required verification is completed. To avoid delays, please complete the wallet signing process wh

Knowledge Base Article

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Wallet Verification & Proof of Ownership

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Does a Layout save chart settings (colors, styles)?

Yes, layouts also save your chart settings such as the Chart Type, Grid Type, Chart Colors, and other visual chart preferences. This helps ensure that whenever you load the layout again, your chart appears with the same visual setup and configuration you previously used. However, please note that Ch

Knowledge Base Article

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Layout

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Why are all tokens not available for Quick Trade?

Quick Trade is currently enabled only for selected tokens and networks. We are rolling out this feature in phases to ensure smooth execution, stability, and the best user experience. More tokens and chains will be added in upcoming updates.

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Quick Trade

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What is Blockchain Rent Fee?

Blockchain Rent is an amount required by the blockchain network to create and maintain a token account. This is not a transaction fee and is not deducted from your wallet balance. Instead, the amount is temporarily locked and cannot be used for trading or transfers. The locked rent is automatically

Knowledge Base Article

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Quick Trade

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How does leverage adjustment work?

You can either increase or decrease the leverage of your active position. When decreasing leverage: Your position requires additional margin. Make sure you have sufficient balance in your Futures Wallet before confirming the change. When increasing leverage: The margin required for the position decr

Knowledge Base Article

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Order Placing & Active Positions

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I don't recognize a device in my account. What should I do?

If you see a device you don't recognize: Block the device immediately.Change your account password.Review your recent account activity.If 2FA isn't enabled, consider enabling it for added security.Contact CoinDCX Support by tapping "Chat Now" in the top right corner if you suspect unauthorized acces

Knowledge Base Article

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Verified Devices

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Why can't I change my password?

If you're having trouble changing your password, here are a few things to check: Make sure you've entered your current password correctly.Ensure your new password meets the required password criteria.Confirm that both password fields match.Complete the OTP or 2FA verification if prompted. Your passw

Knowledge Base Article

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Password Management

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Can I save multiple indicators in one template?

Yes, you can save multiple indicators in a single template. All the indicators you apply, along with their customized settings, will be stored together in that template.

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Indicator Template

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Why is TDS charged on both sides of Crypto-to-Crypto (C2C) trades?

In a Crypto-to-Crypto trade, one crypto asset is effectively being sold to acquire another crypto asset. Since a sale of crypto occurs during the transaction, TDS becomes applicable on both sides of the trade as per prevailing tax regulations.

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Tax Deducted at Source (TDS)

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What happens if I don't sell my tokens before the delisting date?

If you don't take any action before the specified delisting date and time, your tokens will be automatically converted into USDT at the prevailing market rate within 5 working days from the delisting date. The converted amount will be credited to your wallet after deducting the applicable 1% TDS.

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Token Delisting

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Can i regain eligibility after crossing the $1 Million threshold

No. Once your cumulative Options Notional Volume exceeds $1 million, the refund benefit no longer applies to any subsequent trades. The $1 million limit is a lifetime cumulative cap, not a rolling or periodic one.

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Refund Based Trading Fees in Options Trading

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Why did my VIP Level change even though I didn’t trade recently?

VIP Levels are calculated on a rolling 30-day basis. If older trades move out of the 30-day window, your total volume may change, which can impact your VIP Level.

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VIP Levels

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What order types are available for Spot Trading?

You can place Spot orders using the following order types: Market Order: A Market Order is executed immediately at the best available market price. Buy Order: Executes at the best available selling price. Sell Order: Executes at the best available buying price. ​ Note: Due to market volatility and l

Knowledge Base Article

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Spot Trading

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What if my trade causes me to cross the $1 Million threshold

You are still covered for that trade. For example, if your existing volume is $990K and you place a $30K trade, the rebate will be processed on the full $30K trade value. However, from the next trade onward, standard fees will apply as your total volume has now exceeded $1 million.

Knowledge Base Article

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Refund Based Trading Fees in Options Trading

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How do I enable Biometric Login?

You can enable Biometric Login from the CoinDCX app. Follow these steps: ​ Log in to the CoinDCX app.Tap the Profile icon.Go to Security Settings.Select Biometric Login.Turn on the Biometric Login toggle.Verify your identity using your device's fingerprint or Face ID. Once enabled, you can use biome

Knowledge Base Article

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Biometric Login

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How can I avoid my position getting liquidated?

You can reduce liquidation risk by: Setting Stop Loss (SL) for your position Monitoring your position regularly Avoiding excessive leverage Adding margin when required Risk management plays a key role in futures trading.

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Liquidation

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Will I be notified if a token is placed under Exit Mode or Maintenance?

Yes. We'll notify users through multiple channels, including The Announcements page, Email communication & Push Notifications (PNs), where applicable. We recommend keeping notifications enabled and checking our announcements regularly for the latest updates.

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Exit Mode/Maintenance

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What are the obligations for verifying identity of clients under PMLA?

Section 11A together with Section 12 of the Prevention of Money Laundering Act, 2002, requires every reporting entity to verify and maintain the records of the identity of all its clients, as prescribed by rule 9 of the PML Rules.

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24