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I'm using DigiLocker for Re-KYC. What should I do?

Ensure your Aadhaar is linked to the mobile number registered with DigiLocker. This is required for successful DigiLocker authentication.

Knowledge Base Article

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Re-KYC Verification

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Can I use the same layout for different pairs?

Yes, you can use the same layout across different pairs. A single layout can store your chart setup, including indicators, drawings, and settings, for multiple pairs. However, drawings created on one pair will remain associated with that specific pair and will not be displayed on other pairs within

Knowledge Base Article

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Layout

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Why am I being asked to add my income and occupation details?

As per updated regulatory guidelines, providing your income and occupation details is now mandatory to complete your KYC and continue trading. This helps ensure your account remains compliant.

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Income & Occupation Details

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Can I offset losses from Spot crypto trading?

No. As per the current tax regulations, losses arising from the transfer of Virtual Digital Assets (VDAs) cannot be set off against any other income or carried forward to future financial years.

Knowledge Base Article

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Tax in Crypto

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How do I disable Biometric Login?

If you no longer wish to use biometrics: Open the CoinDCX app.Go to Profile > Security Settings.Select Biometric Login.Turn off the Biometric Login toggle.Confirm your choice if prompted. You can continue using your Login PIN or password to access your account.

Knowledge Base Article

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Biometric Login

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What should I do before deleting my account?

Before submitting your account deletion request, please ensure that you don't have: Any INR or crypto balance.Open orders or positions.Pending deposit requests.Pending withdrawal requests.Active API keys Completing these steps will help ensure that your deletion request can be processed smoothly.

Knowledge Base Article

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Delete Account

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What should I do if I need to change my email address?

If you need to change your email, contact Customer Support (CS) and ensure you have a backup of your recovery file. This will allow you to maintain access to your assets after the change.

Knowledge Base Article

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WEB 3 Recovery

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What options are available under Portfolio for a Sub-Account?

After logging in, click Portfolio in the top-right corner. The following options are available: Coins WalletFutures WalletOptions WalletINR WalletCrypto TransfersOrder History

Knowledge Base Article

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Permissions & Access

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How are Okto Points calculated and when will they be credited?

Okto Points are calculated every week, with the earning period closing on Thursdays. This weekly cycle ensures that all your activities from the previous week contribute to your points balance. The more you interact and transact in Web3 mode, the more Okto Points you'll accumulate.

Knowledge Base Article

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Okto Points

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How to Create a Sub-Account?

Log in to the CoinDCX website: https://coindcx.com/ Click the Profile icon in the top-right corner.Select Sub-Accounts.Click Create New Sub Account.Enter: First NameLast NameEmail IDPasswordClick Create Sub Account.Enter the OTPs sent to the Master Account's registered mobile number and email ID.Cli

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Account Creation & Activation

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Who is a Authorized signatory ?

An authorized signatory is a person allowed to act on behalf of your business, and their name is stated in your official business/company records.

Knowledge Base Article

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Enterprise Onboarding

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Deposit page is blank or not loading

If the INR Deposit page appears blank or doesn't load, try the following: Check that you have a stable internet connection.Switch between Wi-Fi and mobile data.Force close and reopen the CoinDCX App.Update the CoinDCX App to the latest version.Disable any VPN, ad blocker, content blocker, or link bl

Knowledge Base Article

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Unable to Deposit INR?

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Can I decide how my assets are shared between nominees?

Yes. If you've added two nominees, you can choose the percentage of assets allocated to each nominee. Important: The combined share of all nominees must equal 100%.

Knowledge Base Article

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Nomination

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Why did my KYC verification fail?

If your KYC verification didn't quite go as planned, don't worry—we've got you covered. Here are some common reasons why it might have not gone through:The details you entered didn't match the ones on the images of the documents you submitted.The images you sent were blurry or had too much glare, ma

Knowledge Base Article

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Pending/Rejected/Fail Status

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How can I set TP/SL in my Options position or order?

You can add TP/SL: While placing a new Options order From an active Options position Enter the trigger price and confirm after reviewing the warning note.

Knowledge Base Article

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Options - TP/SL

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Why can't I update my email address?

You may be unable to update your email address if: Your account is not KYC verified.The new email address is already registered with another CoinDCX account.Identity verification could not be completed. If you're facing any issues, contact CoinDCX Support by tapping "Chat Now" in the top right corne

Knowledge Base Article

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Email ID Update

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How can I keep my account secure across multiple devices?

Here are a few best practices: Review your Verified Devices regularly.Block devices you no longer use.Enable Two-Factor Authentication (2FA).Never share your login credentials.Keep your app updated to the latest version. These simple steps can help keep your CoinDCX account secure.

Knowledge Base Article

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Verified Devices

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Why are my INR withdrawals getting rejected repeatedly?

If your INR withdrawal requests are being rejected repeatedly, it could be due to one of the following reasons: Your bank account details may have changed recently.Your bank may have placed restrictions on the bank account. If you've recently changed your bank branch or bank account details, ensure

Knowledge Base Article

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Withdrawal Delayed/Rejected?

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What is leverage?

Leverage allows you to open a larger trading position by using a smaller amount of your own funds. It can increase both your potential profits and potential losses. For example, using 10x leverage means you can open a position worth 10 times your margin. ​ Important: If the market moves against your

Knowledge Base Article

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Leverage & Margin Mode

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When should I block a device?

You should consider blocking a device if: You no longer use that device.You've sold or given away the device.Your phone or laptop has been lost or stolen.You notice a device that you don't recognize. Blocking unused or unfamiliar devices helps keep your account secure.

Knowledge Base Article

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Verified Devices

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24