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INR Withdrawal page is blank or not loading.

If the INR Withdrawal page appears blank or doesn't load, try the following: Check that you have a stable internet connection.Switch between Wi-Fi and mobile data.Force close and reopen the CoinDCX App.Update the CoinDCX App to the latest version.Disable any VPN, ad blocker, content blocker, or link

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Unable to Withdraw INR

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What is the funding interval for all markets?

In Global Futures, the funding interval is one hour for all markets. This is different from Crypto Futures, where funding intervals are typically 4 hours or 8 hours. The shorter interval helps keep Global Futures prices closely aligned with the actual market price.

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Funding

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How can I save my Recovery File?

You can save your Recovery File by following these steps: Log in to the CoinDCX App. Switch to Web3. Go to Wallets. Tap the Security Lock icon. Select your linked Google account. Tap Save Recovery File. Tap Save. Choose the location where you want to store the file. ​ We strongly recommend saving th

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Web3 Wallet & Recovery

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Can I re-enable my account after disabling it?

Yes. You can re-enable your account at any time by logging in to the CoinDCX App and completing the required verification process. Depending on your account, this may include: Email OTP verificationMobile OTP verificationKYC revalidation (if applicable) Once the verification is successful, you'll re

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Disable Account

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What happens if I lose access to my Google account?

If you lose access to your linked Google account, you can recover your Web3 Wallet using your Recovery File. The Recovery File is typically named: coindcx_do_not_delete_backup_1234.txt. Make sure you save this file in one or more secure locations. Without it, you may permanently lose access to your

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Web3 Wallet & Recovery

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Why am I seeing "PAN already registered"?

This message indicates that the PAN card you've entered is already linked to an existing CoinDCX account. As per CoinDCX policy, only one account can be created per PAN card. ​ Try logging in using your registered email address.If you've forgotten your password, tap Forgot Password on the login scre

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Sign Up: Creating Your CoinDCX Account

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How can I save an Indicator Template?

You can save your preferred indicator setup by following these steps: Apply one or more indicators on the chart Modify the indicator settings (inputs, styles) as needed Click on “Indicator Template” (next to the Indicators option) Enter a template name (Optional) Select: Remember Symbol Remember Tim

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Indicator Template

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How can I keep my account secure after signing up?

To protect your account: Use a strong, unique password.Never share your OTP or password with anyone.Enable Two-Factor Authentication (2FA).Verify that you're using the official CoinDCX app or website.Keep your registered email and mobile number secure.Immediately contact CoinDCX Support by tapping "

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Sign Up: Creating Your CoinDCX Account

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How do I disable content blockers?

If content blockers are enabled on your device, they may prevent the INR Withdrawal page from loading correctly. On iPhone (iOS) Go to: Settings → Screen Time → Content & Privacy Restrictions → Content Restrictions → App Store, Media, Web & Games → Web Content → Unrestricted On Android Disable conte

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Unable to Withdraw INR

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Is my data safe?

Yes. Your information is secure and used only for regulatory compliance purposes, in line with data protection standards.

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Verify Bank Account Using UPI

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Which account changes trigger the 24-hour cooling period?

A 24-hour cooling period is applied after any of the following account changes: Enabling or changing your 2-Factor Authentication (2FA) method (SMS or Authenticator App)Changing your registered mobile numberChanging your email IDUpdating your registered bank accountMobile number swapLogging in using

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Unable to Withdraw INR

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Does CoinDCX offer investment schemes, guaranteed returns, or account management through social media?

No. CoinDCX does not: Guarantee returns or profits on any investment. Provide portfolio management or account management services through social media or messaging apps. Ask customers to trade or transfer funds through personal bank accounts or wallets. ​ If you receive any such offer claiming to be

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Beware of CoinDCX Impersonators

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How do I add a nominee?

You can add a nominee only through the CoinDCX App. Follow these steps: Log in to the CoinDCX App.Tap the Profile icon in the top-left corner.Select Account Settings.Go to Nominee Details.Enter your nominee's details.Tap Save Nominee Details.Enter the OTP sent to your registered mobile number. Your

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Nomination

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What if I accidentally entered incorrect details?

You can easily edit your details anytime from the profile section.

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Income & Occupation Details

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Will I need to enable Biometric Login again after changing my device?

Yes. If you switch to a new device, you'll need to: Set up fingerprint or Face ID on your new device.Log in to the CoinDCX app.Enable Biometric Login again from Security Settings.

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Biometric Login

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What is the proceeds of crime as per PMLA Act 2002?

The term "proceeds of crime" refers to any property derived or obtained, either directly or indirectly, by any person or entity as a result of criminal activity or from the value of any such property.

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PMLA Rules from a User POV

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What's the difference between Token Delisting and Pair Delisting?

The key difference is what gets removed from the platform: Pair Delisting: Only a specific trading pair is removed. The token remains listed and can continue to be traded through other available trading pairs. Token Delisting: The token itself is removed from the platform, and all of its trading pai

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Pair Delisting

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Will I be able to see the conversion rate?

On the Position Page, you will not be able to see the conversion rate if your position was opened and closed at different conversion rates. However, if your position is opened and closed at the same conversion rate, then the conversion rate will be visible.You can still check the applicable conversi

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USDT<>INR Conversion Rate

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Why are my tokens divided into Listed Tokens and Delisted Tokens?

To make your portfolio easier to understand, tokens are now categorized into: Listed “Your Tokens” – Tokens that are currently available (published) on Web3. Delisted Tokens – Tokens that have been unpublished from Web3. This helps you quickly identify the status of your holdings.

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Web3 Wallet & Recovery

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How can I view the history of my futures positions?

You can easily view all your Global Futures trading activity by following these steps: Log in to the CoinDCX app. Go to Futures → Global Futures. Tap the History (Clock) icon. From here, you can access: Transaction History: View your realized P&L, entry and exit details, trading fees, funding charge

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Liquidation

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24