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What is Spot Trading?

Spot Trading allows you to buy and sell cryptocurrencies using the available balance in your wallet. Once your order is successfully executed, the purchased asset is instantly credited to your portfolio, allowing you to hold, trade, or withdraw it With Spot Trading, you can: Buy cryptocurrencies usi

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Spot Trading

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Why did my selfie verification fail?

Your selfie may fail if: The image is blurry or out of focus.The lighting is too dark or too bright.Your face is partially covered.Multiple faces are detected in the frame.The selfie doesn't match your identity document.Camera or location permission has been denied.Your internet connection is unstab

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Selfie Verification & Location Access

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What happens if I don't close my Futures position before the delisting?

If you don't close your active position before the announced delisting date and time, it will be automatically settled at the prevailing market price. After settlement, the corresponding Profit or Loss (PnL) will be credited to or deducted from your respective settlement wallet (USDT or INR), based

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Futures Pair Delisting

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How does margin adjustment work?

You can add or remove margin from your active position. Adding margin: Requires sufficient balance in your Futures Wallet. It moves your liquidation price further away from the current market price, reducing the risk of liquidation. Removing margin: Releases part of the margin from your position, bu

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Order Placing & Active Positions

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Can I swap a token on one blockchain for a token on another blockchain?

Yes. CoinDCX Web3 supports cross-chain swaps, allowing you to exchange a token on one blockchain for a token on another supported blockchain. For a more cost-efficient experience, we recommend using the native token of the destination blockchain whenever possible. Examples of native tokens include:

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Crypto to Crypto Swap

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What should I do if I want to withdraw INR from my CoinDCX account to my bank account smoothly?

To ensure seamless INR withdrawals from your CoinDCX account to your bank account, we recommend linking an alternate bank account. This will enable you to enjoy uninterrupted INR withdrawals from your CoinDCX account to your bank account.

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Paytm Bank Account

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How can I verify the Refund Amount?

A trade-wise breakdown of the refund amount is not provided separately. However, you can manually verify the refund by checking your trade history and summing up the trading fees charged for all eligible trades executed during the day. Once the refund is credited to your Options Wallet, the transact

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Refund Based Trading Fees in Options Trading

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I deposited funds to an old or inactive CoinDCX bank account. What should I do?

If you've deposited funds to an old or inactive CoinDCX bank account, the transaction is generally rejected and the amount is typically reversed to your bank account within 3 to 5 working days. For future deposits, please make sure you're using the latest beneficiary details available in your CoinDC

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Deposit Delayed?

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Can I use my old password again?

We recommend choosing a new, unique password each time you update it. Using a strong, unique password helps keep your CoinDCX account secure.

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Password Management

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Is it possible to convert an account from retail to Enterprise or vice versa?

We have a policy in place that ensures the stability and integrity of our account setups. Once an account is designated as a specific type, whether it's retail or Enterprise, it remains in that category without the option to change to a different type. This policy maintains consistency and security

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Enterprise Onboarding

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How will I know how much tokens I will receive?

You will receive as per the holding you had at the snapshot time. ​ For example: Snapshot time: 23 Feb 2023 16:00 hours Your holding; 100 BTC at snapshot time Airdrop Ratio: 1 for every 100 held. ​ You will receive 1 Airdrop token. ​ For now you can check the holding just before the snapshot time, v

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Airdrop

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Why is a token placed under Exit Mode?

A token may be placed under Exit Mode due to factors such as Unfavourable market conditions,Low trading liquidity. CoinDCX's proactive risk management measures to protect users and maintain a stable trading environment.

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Exit Mode/Maintenance

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Does CoinDCX offer any offline services?

No. CoinDCX does not provide any offline services, including: ​ Account opening Investment or trading services Wallet management Customer support ​ All CoinDCX services are available only through the official CoinDCX website and CoinDCX mobile application. ​ If anyone claims to offer CoinDCX service

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Beware of CoinDCX Impersonators

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How do cold wallets protect our assets?

Cold wallets keep most of the assets offline, away from internet exposure. This works much like offline custody and secure storage that isn’t vulnerable to online attacks.

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Trust & Transparency Centre

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Can I use my Login PIN instead of my password?

Your Login PIN is designed for quicker access to the CoinDCX app after it has been set up. For certain actions, such as logging in on a new device or making security-related changes, you may still be asked to enter your password, OTP, or complete 2FA verification.

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Login PIN

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How do I set up a Login PIN?

You can create a Login PIN after logging in to the CoinDCX app. Follow these steps: Log in to the CoinDCX app.Follow the on-screen prompts to create a Login PIN.Enter a 6-digit PIN of your choice.Re-enter the PIN to confirm. Your Login PIN will be ready to use for future logins.

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Login PIN

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What is an auto-scale on a chart?

Auto scale adjusts the chart view automatically to fit all visible price movements. It helps keep everything in view, even when you zoom in or out. ​ ​

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Charts & Indicators

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Can civil court grant injunction against any action taken by the Director, FIU-IND?

No civil Court shall have jurisdiction to entertain any suit or proceeding in respect of any matter which the Director, an Adjudicating Authority or the Appellate Tribunal is empowered by or under this Act to determine and no injunction shall be granted by any Court or other authority in respect of

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PMLA Rules from a Reporting Entity POV

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What is CDD?

CDD stands for Customer Due Diligence, which is a process used by Reporting Entities to verify the identity of their customers and assess the risk of money laundering and terrorist financing.

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PMLA Rules from a User POV

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What are Sub-Accounts on CoinDCX?

Sub-Accounts allow a master account holder to create and manage multiple trading accounts under a single CoinDCX account. They help you organize different trading strategies, manage multiple users, and keep fund management centralized. There are two types of accounts on CoinDCX: Master Account: Ever

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Getting Started

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24