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Why is a token not listed on CoinDCX App?

CoinDCX App is a simpler version of CoinDCX Pro (app/web) and an extension of Insta on CoinDCX Pro/Web where users do not have to wait for the execution of their orders in the market. ​ If you cannot find the token on the CoinDCX app, you can check the web platform or the CoinDCX Pro app.

Knowledge Base Article

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Trading on CoinDCX

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How can I check SIP returns?

You can view your SIP returns in Portfolio → SIP, where all your active SIPs are listed. For each SIP, you can track performance by toggling between Estimated Returns (%) and XIRR (%), giving you the flexibility to view both simple profit/loss and your actual return over time based on your investmen

Knowledge Base Article

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Systematic Investment Plan (SIP)

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How can a Sub-Account access their Profile?

Log in to the CoinDCX website: https://account.coindcx.com/login​ Click the Profile icon in the top-right corner.Select Profile under the Account section.​ Note: 2FA is mandatory to access Profile. ​ If 2FA is not enabled, the user will see: “You must enable two-factor authentication to perform this

Knowledge Base Article

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Sub-Account Profile & Security

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My friend signed up using my referral link, but I can't see the referral. Why?

This can happen if the referral couldn't be successfully tracked during the installation process. Ask your friend to confirm that they: Clicked your referral link before installing the app.Installed and opened the app within 24 hours.Completed the sign-up using the same device. If all the steps were

Knowledge Base Article

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Refer & Earn

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I'm getting an "Unable to Add Payee" error. What should I do?

If you're receiving an "Unable to Add Payee" error: Ensure you've entered the Account Number, IFSC Code, and Beneficiary Name exactly as displayed in your CoinDCX account.Copy and paste the beneficiary details instead of entering them manually to avoid typing errors.Try adding the beneficiary throug

Knowledge Base Article

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Adding Beneficiary

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Does CoinDCX charge any fees for funding?

No. CoinDCX does not charge any funding fees. Funding is a trader-to-trader payment mechanism: Positive funding rate → Long traders pay short traders Negative funding rate → Short traders pay long traders ​ CoinDCX only facilitates this process and does not earn from funding charges.

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Funding

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How do I generate Backup Codes?

You can generate Backup Codes only on the CoinDCX website. ​ Follow these steps: ​ Visit the CoinDCX Website​ and log in to your CoinDCX account. Click the Profile icon in the top-right corner.Go to Security.Click Backup Codes.Select Manage.Click Get Backup Codes.Enter your account password for veri

Knowledge Base Article

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Backup Codes

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What information do I need to provide when raising my complaint to Grievance?

To help us review and resolve your grievance more efficiently, please include the following details in your email to [email protected]: ​ Your registered email addressYour ticket ID (mandatory)A detailed description of the issueRelevant transaction details, where applicableSupporting documents o

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Grievance

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What happens after I submit my complaint to Grievance?

Once you submit your grievance, it will be reviewed by our Grievance Specialists. ​ If additional information or clarification is required, our team will contact you using your registered contact details. ​ To help us review your grievance without delays, please ensure you have included all the requ

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Grievance

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My bank account was debited, but the transaction was declined. What should I do?

If you're seeing a "Declined by Bank", "Issuer Declined", or "Do Not Honor" message while depositing INR, it means that the transaction couldn't be completed successfully. ​ If the amount has been debited from your bank account but the transaction wasn't completed successfully, the transaction may s

Knowledge Base Article

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Unable to Deposit INR?

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I'm unable to re-enable my account. What should I do?

If you're facing any issues while re-enabling your account, you can reach out to our Chat for assistance. Our support team will be happy to help.

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Re-enable Account

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Why can't I use my old Login PIN again?

To help keep your account secure, CoinDCX doesn't allow recently used Login PINs to be reused. This reduces the risk of unauthorized access if an old PIN has been compromised.

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Login PIN

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Does submitting a demise claim guarantee that the assets will be transmitted?

No. Every demise claim is subject to document verification and applicable legal requirements. The transmission of assets will be processed only after the required verification has been successfully completed and the claimant's legal entitlement has been established.

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Demise Claim

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What is the minimum amount to start a SIP?

You can start a SIP with a minimum investment of ₹100 per installment, making it easy to begin investing with a small amount and gradually build your portfolio over time.

Knowledge Base Article

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Systematic Investment Plan (SIP)

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Is my information secure during the Re-KYC process?

During the Re-KYC process, we have implemented rigorous measures to ensure the utmost security and confidentiality of your information. To maintain the privacy of customer data, we employ encryption protocols for secure data transmission, strictly adhere to data protection laws, and implement robust

Knowledge Base Article

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Re-KYC Verification

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What information will I need during Re-KYC?

1. No Changes in Existing KYC Details: If there are no changes in your current KYC details, you can complete the process by self-declaring through the CoinDCX mobile application. This method allows for an immediate update without any waiting time, ensuring a hassle-free process. ​ 2. Changes in KYC

Knowledge Base Article

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Re-KYC Verification

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Where can I check my current VIP Level?

You can view your current VIP Level directly on the platform in your account section.

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VIP Levels

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Why am I charged gas fees for Buy and Sell transactions?

Gas fees are not charged by CoinDCX. They are blockchain network fees paid to validators for processing and securing your transaction. The fee amount depends on the network and current congestion.

Knowledge Base Article

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Crypto to Crypto Swap

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Do I need to take any action?

No. You don't need to take any action. CoinDCX will automatically convert your holdings to the new token based on the announced conversion ratio. Once the process is completed, the updated tokens will be reflected in your portfolio.

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Rebranding/Redenomination

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What are the obligations for maintenance of records under PMLA?

In terms of section 12 of the Prevention of Money Laundering Act, 2002, every reporting entity shall maintain a record of all transactions, including the information furnished to FIU-IND, in such a manner as to enable it to reconstruct individual transactions. The Reporting Entities shall also maint

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24