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How do I enable or restore access to crypto deposits and withdrawals (CDW)?

To use deposits and withdrawals, your account must meet KYC and compliance checks. If the Travel Rule details (remitter and beneficiary info) are missing or incorrect, the transaction may be delayed or held until you provide the correct information. Your CDW access itself will not be blocked unless

Knowledge Base Article

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Crypto Deposit & Withdrawal (CDW) & Travel Rule

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Where are the assets deployed and how are passive returns generated?

CoinDCX deploys the assets under Earn across multiple yield generating opportunities such as margin trading, staking, etc. to generate returns.

Knowledge Base Article

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Simple Earn

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When can I set a new TP/SL?

You can add a new TP/SL in the following cases: While placing a new order (if it is not a reduce-only order) When adding to your active position When reversing your position In these cases, the new TP/SL will apply automatically once the order executes.

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TP/SL (Take Profit & Stop Loss) Updates

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What is this Wallet Settlement entry in Transaction History?

Whenever the USDTINR conversion rate is revised, a settlement transaction is created in the transaction history to adjust your wallet balance. This entry is called “Wallet Settlement” and can be either a credit or debit, depending on whether the conversion rate has increased or decreased.

Knowledge Base Article

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Crypto Options - USDT<>INR Conversion Rate

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What happens if I don’t save any template?

If no template is saved, the drawing tool will continue to use the default settings provided by the system.

Knowledge Base Article

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Chart Layout & Templates

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How often is the conversion price revised?

The revision of the conversion rate depends on multiple broader factors, including USD–INR valuation and market liquidity conditions. Based on these factors, the conversion rate may be updated from time to time. The revision is not fixed to a specific frequency and can happen whenever required.

Knowledge Base Article

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Crypto Options - USDT<>INR Conversion Rate

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How often will my volume be updated?

Your volume eligibility is recalculated after every trade. So as soon as a trade pushes your cumulative notional volume above $1 million, you lose refund eligibility starting from the very next trade.

Knowledge Base Article

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Refund Based Trading Fees in Options Trading

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Will deleting a template remove my existing drawings?

No, deleting a Drawing Template will not affect any drawings already created on your chart. It only removes the saved style settings.

Knowledge Base Article

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Chart Layout & Templates

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What happens if I use the wrong network or unsupported tokens?

Transactions on unsupported networks or tokens are likely to be lost and cannot be recovered.. Always double-check before confirming.

Knowledge Base Article

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Crypto Deposit & Withdrawal (CDW) & Travel Rule

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How to do your KYC on CoinDCX with Digilocker?

Please refer to the video below to know more. &#8203;

Knowledge Base Article

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Verification

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Will the 1% TDS be applied to the amount after I transfer the money from CoinDCX to my bank account or will it be applied to every trade that I do?

When you sell any crypto asset, TDS will be applied to that transaction. To check the TDS deductions before selling, simply click on the (i) button available on the SELL ORDER screen. Furthermore, you can easily view the TDS deductions for each transaction by visiting the "Order Details" page. You w

Knowledge Base Article

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TDS for CoinDCX App Users

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What is the form of earnings and when is the payout?

Hi there! Your earnings are based on the Annual Percentage Yield (APY), calculated over the investment period you’ve selected. Earnings form: You’ll earn a percentage on your investment based on the APY rate for the duration of your chosen earning period. Payout timing: Your payout will be made once

Knowledge Base Article

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Simple Earn

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What documents are required and why are compliance checks performed?

You may be asked for additional details such as: ​ Wallet type (self-custody or exchange) VASP (Virtual Asset Service Provider) name Identity of sender/receiver Proof of wallet ownership ​ These details help us comply with the global FATF Travel Rule.

Knowledge Base Article

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Crypto Deposit & Withdrawal (CDW) & Travel Rule

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What should I do if my withdrawal gets delayed?

Check if your withdrawal has passed compliance checks. Verify if the recipient wallet address is correct. If flagged for compliance reasons, provide any requested documentation. Contact support for further assistance.

Knowledge Base Article

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Custody FAQs

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Why am I not able to use Quick Bank Transfer (IDBI bank account) payment mode?

As a company, we are constantly seeking ways to enhance user experience and streamline processes. Quick Bank Transfer (IDBI bank account) has been discontinued as part of our ongoing efforts to explore faster deposit methods and provide our users with an improved experience.

Knowledge Base Article

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Quick Bank Transfer

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Is there any limit on saving layouts?

Yes, there is a limit to the number of layouts that can be saved on the platform. Once the maximum limit is reached, you may need to delete an existing layout before creating a new one. We recommend reviewing and removing layouts that are no longer required to help you manage your saved layouts effi

Knowledge Base Article

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Chart Layout & Templates

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What if my trade causes me to cross the $1 Million threshold

You are still covered for that trade. For example, if your existing volume is $990K and you place a $30K trade, the rebate will be processed on the full $30K trade value. However, from the next trade onward, standard fees will apply as your total volume has now exceeded $1 million.

Knowledge Base Article

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Refund Based Trading Fees in Options Trading

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What personal information should I never share?

Never share the following with anyone — including someone claiming to be CoinDCX support: 1. Password or PIN 2. OTP (one-time password) 3. Bank account or card details 4. Aadhaar, PAN, or other government ID numbers 5. Seed phrase or private keys (for crypto wallets) CoinDCX representatives will nev

Knowledge Base Article

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Security Tips

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Will I still see fees on the Order Page even if I am eligible for a Refund?

Yes. The applicable fee percentage will still be displayed on the Order Page, but it will appear with a strike-through effect for eligible users, along with a message "Get Fees Refunded Daily". Clicking this message will show the full Terms & Conditions including the refund timeline.

Knowledge Base Article

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Refund Based Trading Fees in Options Trading

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Where can I learn more about Indicator Templates?

For a comprehensive guide on Indicator Templates, including saving, managing, and applying templates, please visit: Blog Link

Knowledge Base Article

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Chart Layout & Templates

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24