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What if I have an existing Paytm bank account linked to CoinDCX?

Due to recent Government regulations on Paytm Bank, Paytm bank accounts cannot be added for deposits on CoinDCX. We recommend changing your registered bank account to any other bank account. Refer to this FAQ on how to change bank accounts. ​ ​We appreciate your understanding as we aim to provide a

Knowledge Base Article

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Verification

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What happens if I send funds to my old wallet address?

Losing Funds Due to Expired Deposit Address ​ If you send funds to an expired deposit address, please note that: Funds may not be credited automatically to your account. Refund Timeline: Refunds are processed once CoinDCX Support verifies the transaction and confirms the issue. The timeline for this

Knowledge Base Article

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Custody FAQs

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Why am I seeing reduced USDT holdings in the Spot wallet?

Reduced USDT holdings in the Spot wallet could be due to transfers made to the Futures Wallet.

Knowledge Base Article

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Futures Wallet

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Will all components remain the same for light and dark themes?

Yes, all existing components in the Account Section will remain consistent across light and dark themes.

Knowledge Base Article

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CoinDCX Unified App

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Is there any tax or TDS on INR Margin Futures?

There is no TDS applicable while trading in INR-M Futures as all transactions happen in INR and there is no involvement of VDA. Given there is no involvement of VDA, a flat 30% tax on profits doesn’t apply here. Instead, profits are taxed on the income slab.

Knowledge Base Article

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INR Margin Futures

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What is Proof of Reserves?

Proof of Reserves is a third-party verified report that shows CoinDCX holds 100%+ of user assets in custody. Think of it as the audit report that confirms your broker actually holds all the shares reflected in your Demat account.

Knowledge Base Article

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Trust & Transparency Centre

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What other options do I get when my positions are open?

CoinDCX provides you the option of adding or removing leverage and adding multiple target prices of exiting the position while the position is open. For more details, please check https://coindcx.com/intro-to-margin-trading

Knowledge Base Article

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Margin Trading

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What is Quick Bank Transfer?

Quick Bank Transfer is a fast and easy way to deposit funds into your CoinDCX wallet using your bank’s app or website. You can use IMPS, NEFT, or RTGS for the transfer. ​ Note: UPI is not supported for Quick Bank Transfer.

Knowledge Base Article

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Quick Bank Transfer

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Will the Order Form and Order Screen change?

The order form and screen will be uniform across light and dark themes.

Knowledge Base Article

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CoinDCX Unified App

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How to access the CoinDCX account of someone who has passed away?

If you're the nominee and need to claim the funds from the CoinDCX account of a loved one who has passed away, please reach out to our support team through chat . This will help facilitate the process of accessing the account and handling any necessary arrangements.

Knowledge Base Article

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Update Profile Details

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Will there be earning opportunities on the CoinDCX Web 3 like on Okto?

Yes, in the future, that will be possible.

Knowledge Base Article

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Getting Started

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What is the maximum leverage I can get on Margin?

Traders can trade with maximum leverage upto 5x

Knowledge Base Article

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Margin Trading

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In case of a long position:

Adding margin will reduce the leverage and hard liquidation price. Removing margin will increase the leverage and the hard liquidation price.

Knowledge Base Article

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Margin Trading

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Can I monitor the status of my deposit or withdrawal?

Yes, you can track real-time status updates in the Crypto Transactions section of the app.

Knowledge Base Article

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Custody FAQs

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My Buy/Sell transaction is stuck, what do I do?

It typically takes a few seconds to a few minutes for a transaction to complete. In rare cases, this could take up to 30 minutes. If your order is still stuck after this timeline, kindly reach out to us on our support team.

Knowledge Base Article

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Trade

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How is my wallet and key secured?

Your wallet is secured through encryption and other security measures. CoinDCX keeps your private key in an encrypted format, meaning it’s safe and not accessible to anyone, including themselves.

Knowledge Base Article

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WEB 3 Custody

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What happens if I transfer funds from any other bank account?

Funds transferred from any other bank account apart from the one registered with your CoinDCX account will be automatically refunded in 10 working days. We request you to please make all deposits from your CoinDCX registered bank account only.

Knowledge Base Article

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Quick Bank Transfer

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What is the Systematic Investment Plan?

Systematic Investment Plan, also known as SIP, helps you build your crypto assets investment portfolio by investing a fixed amount every week. Tokens available as of now are Bitcoin, Cardano, Ethereum, Polkadot, Loopring, Solana, Gala, Decentraland, Polygon and Ripple.

Knowledge Base Article

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Systematic Investment Plan (SIP)

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Is 1% TDS applicable for EARN?

TDS will not be applicable for EARN. If you sell your crypto assets, only then you’ll be levied the 1% TDS.

Knowledge Base Article

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TDS for CoinDCX App Users

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Where can I find the API documentation?

The API documentation is available on the CoinDCX website under the API section. It provides all the details you need to use the new feature.

Knowledge Base Article

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Sub-Account Balance Transfer API

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24