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Can I use my passport if I don't have an Aadhaar?

Yes. If you don't have Aadhaar or are unable to complete Aadhaar verification through DigiLocker, you can use your Indian passport issued in India for NIC verification.

Knowledge Base Article

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Passport Verification

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What is an auto-scale on a chart?

Auto scale adjusts the chart view automatically to fit all visible price movements. It helps keep everything in view, even when you zoom in or out. ​ ​

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Charts & Indicators

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Is TDS applicable on SIP purchases?

No. TDS is not applicable when purchasing crypto through SIP installments. However, when you later sell the crypto purchased through SIP, applicable TDS will be deducted on the sale transaction.

Knowledge Base Article

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Tax Deducted at Source (TDS)

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What should I do with my funds after they are unlocked?

Given the funds have been unlocked, you can choose how you would like to use them. This may include trading, withdrawing, or exploring other available products on the platform based on your preference.

Knowledge Base Article

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Latest Updates on Advanced Earn

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My account is blocked. How do I retrieve it?

If you discover that your account is blocked, kindly reach out to our support team through chat for assistance. Our support team will be happy to help!

Knowledge Base Article

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Login: Accessing Your CoinDCX Account

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Will my SIP be cancelled if I miss installments?

No, your SIP will not be cancelled even if you miss one or more installments due to insufficient balance. The SIP will remain active and continue as per the selected schedule, and once you maintain sufficient balance in your wallet, the next installment will be deducted accordingly.

Knowledge Base Article

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Systematic Investment Plan (SIP)

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Which devices support Biometric Login?

Biometric Login is available on compatible devices that support: Fingerprint authenticationFace ID or facial recognition Your device must have biometric authentication set up in its system settings before you can enable it in the CoinDCX app.

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Biometric Login

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What is a demise claim?

A demise claim is a request to initiate the transmission of the Virtual Digital Assets (VDAs) and any INR balance held in a deceased CoinDCX user's account to the person legally entitled to receive them, in accordance with applicable laws and CoinDCX's verification process.

Knowledge Base Article

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Demise Claim

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How many bank accounts can I add?

You can successfully add up to 3 bank accounts over the lifetime of your CoinDCX account. However, only one bank account can be linked and active at any given time.

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Verify Bank Account Using Bank Details

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Will I be notified if a token is placed under Exit Mode or Maintenance?

Yes. We'll notify users through multiple channels, including The Announcements page, Email communication & Push Notifications (PNs), where applicable. We recommend keeping notifications enabled and checking our announcements regularly for the latest updates.

Knowledge Base Article

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Exit Mode/Maintenance

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What are the CDD Measures for Unincorporated Association or a body of individuals as per PMLA Act 2002?

In case the customer is a body of individuals following documents are required for due diligence resolution of the managing body of such association or body of individuals; Permanent account number or Form No.60 of the unincorporated association or a body of individuals; power of attorney granted to

Knowledge Base Article

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PMLA Rules from a User POV

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What happens if I cancel my SIP?

Once you cancel your Systematic Investment Plan (SIP), no further instalments are deducted, however, if you wish to withdraw the invested amount, you can sell the tokens available in your portfolio.

Knowledge Base Article

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Systematic Investment Plan (SIP)

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Can I re-enable my account after disabling it?

Yes. You can re-enable your account at any time by logging in to the CoinDCX App and completing the required verification process. Depending on your account, this may include: Email OTP verificationMobile OTP verificationKYC revalidation (if applicable) Once the verification is successful, you'll re

Knowledge Base Article

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Disable Account

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When should I block a device?

You should consider blocking a device if: You no longer use that device.You've sold or given away the device.Your phone or laptop has been lost or stolen.You notice a device that you don't recognize. Blocking unused or unfamiliar devices helps keep your account secure.

Knowledge Base Article

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Verified Devices

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What is Swap?

A Swap allows you to exchange one cryptocurrency for another directly on the blockchain. With CoinDCX Web3, you can swap thousands of supported tokens across multiple blockchain networks. Example: You can swap USDT for SOL on the Solana network.

Knowledge Base Article

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Crypto to Crypto Swap

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How can I check the status of my referrals?

You can view your successful referrals and any applicable rewards from the Refer & Earn section in the CoinDCX app or dashboard (where applicable).

Knowledge Base Article

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Refer & Earn

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How can I keep my account secure after signing up?

To protect your account: Use a strong, unique password.Never share your OTP or password with anyone.Enable Two-Factor Authentication (2FA).Verify that you're using the official CoinDCX app or website.Keep your registered email and mobile number secure.Immediately contact CoinDCX Support by tapping "

Knowledge Base Article

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Sign Up: Creating Your CoinDCX Account

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What is an Options Wallet?

The Options Wallet is a dedicated wallet for Options trading that helps manage risk by limiting exposure to transferred funds only.

Knowledge Base Article

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Crypto Options

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Can I unblock a device after blocking it?

No. Once a device has been blocked, it can't be unblocked from the app/website. Contact CoinDCX Support by tapping "Chat Now" in the top right corner for assistance if you want to unblock a blocked device. ​

Knowledge Base Article

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Verified Devices

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Can I generate Backup Codes using the CoinDCX app?

No. Backup Codes are currently available only on the CoinDCX website. To generate or manage your Backup Codes, log in to your account on the website and navigate to: Profile Icon > Security > Backup Codes

Knowledge Base Article

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Backup Codes

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24