Skip to main content
Help & Support

Can't find what you're looking for?

Ask a question

Search Results (830)

Relevance
Selected Relevance
HS
What happens to the proceedings if the nominee dies after the account holder but before the money is paid by CoinDCX?

In the unfortunate event that the nominee passes away after the account holder but before CoinDCX processes the payment, the money will be paid to the heirs or legal representatives of the nominee. We understand the sensitivity of such situations and assure you that we will work with the utmost care

Knowledge Base Article

 • 

Nomination

HS
Who can be a nominee?

Feel free to choose anyone you trust as your nominee! Just keep in mind that nominees can't be organizations, trusts, companies, partnership firms, the head of a Hindu Undivided Family, or someone holding power of attorney. Also, your nominee doesn't necessarily need to have a CoinDCX account. Anyon

Knowledge Base Article

 • 

Nomination

C
Is my information adequately protected during Electronic video verification, considering the potential misuse of video KYC?

CoinDCX operates as a fully compliant crypto exchange in accordance with government rules and regulations. Consequently, we uphold the highest standards of due diligence measures, prioritizing the safeguarding of customers' information. The data obtained during the Video Verification process is secu

Knowledge Base Article

 • 

Verification

HS
Is KYC mandatory for new users starting July 01, 2022?

Yes, all users will have to mandatorily complete their KYC process on/or before July 1, 2022, in order to make any transaction (Buy/Sell) on CoinDCX. We would urge you to complete your KYC well in advance, to avoid any delays.

Knowledge Base Article

 • 

TDS for CoinDCX Pro Users

HS
How is the trading volume calculated?

The trading volume will be calculated based on the trading volume (in BTC) that has been traded in the last 45 days on the Spot and Margin markets. This trading volume keeps updating every 24 hours at midnight (00:00 IST).

Knowledge Base Article

 • 

Trading & Fees

C
Can I cancel my earn request before the end of the lock-in period?

No, you can't cancel your earn request before the end of the lock-in period. You can only request a cancellation after the lock-in period is completed.

Knowledge Base Article

 • 

Advanced Earn

HS
Why should I Setup a PIN?

A PIN adds an extra layer of security to your account. Even if someone gains access to your phone, they won't be able to open the CoinDCX app without your unique 6-digit PIN. This ensures only you can access your account.

Knowledge Base Article

 • 

PIN

C
How to set a stop loss and add target in Futures?

You can select the 'Add TPSL' feature within an active position. This feature lets you include both a target and a stop loss, serving as an exiting option. An alternative option involves placing a counter order, which functions as stop loss/target for your active position. For long positions, the co

Knowledge Base Article

 • 

Futures Trading

C
Will gas fees be deducted even if my transaction fails on the blockchain?

Yes, you will still be charged a gas fee even if your transaction fails. This happens because your gas fee covers the cost of processing the transaction, regardless of its outcome. Miners or validators on the network perform the work to validate your transaction, and the fee compensates them for thi

Knowledge Base Article

 • 

Trade

C
What is an auto-scale on a chart?

Auto scale adjusts the chart view automatically to fit all visible price movements. It helps keep everything in view, even when you zoom in or out. ​ ​

Knowledge Base Article

 • 

Charts & Indicators

HS
What is an Intermediary?

Intermediary means, (i) a stock-broker, share transfer agent, banker to an issue, trustee to a trust deed, registrar to an issue, merchant banker, underwriter, portfolio manager, investment adviser or any other intermediary associated with securities market and registered under section 12 of the Sec

Knowledge Base Article

 • 

PMLA Rules from a Reporting Entity POV

HS
How to add price alerts for cryptos on CoinDCX?

To add price alerts for a crypto token of your choice: You can tap on the Alerts option available on the homescreen of CoinDCX app. Or you can also tap on the profile icon on the top left corner of the home screen to access the Account Settings. ​​ In Accounts, go to the Price Alerts tab. ​​ Provide

Knowledge Base Article

 • 

Trading on CoinDCX

HS
What should I do if somebody has unauthorised access to my account?

If you ever suspect that someone might be accessing your CoinDCX account without your permission, we kindly ask you to reach out to our support team for assistance. You can contact them through chat, and they will be happy to help you further. Your security is important to us, and we're here to ensu

Knowledge Base Article

 • 

Account Closure

HS
What are the currency pairs available for trading on CoinDCX?

To check the complete list of our trading pairs, please visit https://coindcx.com/markets

Knowledge Base Article

 • 

Margin Trading

C
Can I draw on the chart?

Yes, you can use drawing tools like trend lines, support/resistance lines, and shapes. You can move, edit, lock, or delete them anytime. ​ ​

Knowledge Base Article

 • 

Charts & Indicators

HS
How to Enable Trusted Withdrawals?

Enabling withdrawals is a one-step procedure. Click on the Enable Only-Trusted toggle beside the “Add Address” button. And you will get the following screen. Once you enter your Withdrawal password, you will be asked to enter your one-time 2FA. Trusted withdrawal is activated as soon as you accept t

Knowledge Base Article

 • 

Account Related

HS
What are the different club levels and how much transaction fee do I pay for each Club level?

All the users on CoinDCX will now be a part of one of the 10 different levels of ‘DCXClub’. This segregation will be done based on their cumulative volume of trades on Spot and Margin for the last 45 days across all the exchange markets (Binance, Huobi and HitBTC) on the platform.The different level

Knowledge Base Article

 • 

Trading & Fees

HS
What happens when I upgrade to a higher Club level?

Well, congratulations on that! You will then be able to trade in cryptos at a transaction fee better than your previous Club level.

Knowledge Base Article

 • 

Trading & Fees

C
What’s the difference between linear and log (logarithmic) scales?

Linear scale shows equal price intervals, while log scale shows changes based on percentage movement. Log scale is helpful for analyzing assets with large price swings.

Knowledge Base Article

 • 

Charts & Indicators

C
How can I access WEB3 ?

Kindly refer to the screenshots below, which help you access web3 easily. ​ ​

Knowledge Base Article

 • 

CoinDCX Unified App

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

© All rights reserved by Primestack Pte. Ltd.

users-badge assets-badge volume-badge funding-badge aml-badge

DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24