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Why have I received a Re-KYC notification?

You have received a Re-KYC notification because your KYC details need to be revalidated or updated as per regulatory guidelines. Completing Re-KYC helps ensure uninterrupted access to your CoinDCX account.

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Re-KYC Verification

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What is the Past Futures Trading P&L feature?

The Past Futures Trading P&L feature allows you to view your historical Futures trading profit and loss across multiple timeframes. This helps you better understand your overall trading performance and earnings over different periods.

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Past PNL Enhancement

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How can I know my Layout is Auto Saved?

Whenever you make changes to your chart, the platform will temporarily show a “Save” option below the layout name, indicating that there are unsaved changes. If Auto Save is enabled, the layout will be saved automatically after a few moments, and the “Save” option will disappear once the changes are

Knowledge Base Article

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Layout

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How many templates can I mark as my favorite?

You can mark multiple templates as favorites. This allows you to quickly access and switch between them whenever needed.

Knowledge Base Article

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Indicator Template

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When can I exit my Earn position?

You can exit your Earn position at any time. However, if you exit before the minimum tenure or before the agreed duration, you may not be eligible to receive any earnings.

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Simple Earn

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Can I unblock a device after blocking it?

No. Once a device has been blocked, it can't be unblocked from the app/website. Contact CoinDCX Support by tapping "Chat Now" in the top right corner for assistance if you want to unblock a blocked device. ​

Knowledge Base Article

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Verified Devices

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What is Current Value?

Current Value is the total value of your current crypto holdings based on the latest market sell price. Since cryptocurrency prices change continuously, the actual value may differ when you sell your assets.

Knowledge Base Article

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Portfolio Value

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Which token is used to pay gas fees?

Gas fees and platform fees are deducted using a supported token available on the same blockchain network as your transaction. Depending on the blockchain and your available balance, the fees may be paid using: The blockchain's native token (such as SOL, BNB, ETH, OP, or POL). A supported stablecoin

Knowledge Base Article

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Crypto to Crypto Swap

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What is an auto-scale on a chart?

Auto scale adjusts the chart view automatically to fit all visible price movements. It helps keep everything in view, even when you zoom in or out. ​ ​

Knowledge Base Article

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Charts & Indicators

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How does liquidation price adjustment work?

You can adjust your liquidation price within the allowed range displayed on the screen. Increasing the liquidation price: Releases some margin from your position, reducing the margin allocated to it. Decreasing the liquidation price: Requires sufficient balance in your Futures Wallet to add margin,

Knowledge Base Article

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Order Placing & Active Positions

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What is the price at which I will get Airdrop?

Since these are distributed Tokens the price of the Airdrop is 0.

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Airdrop

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What is a Layout?

A layout is the complete setup of your chart. It includes your selected timeframe, indicators, and drawings. You can create different layouts for different trading pairs based on your preference, so you don’t have to set up your chart from scratch every time.

Knowledge Base Article

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Layout

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Why is my PnL showing as blank?

Your PnL may temporarily appear blank because trading for the rebranded token has not started yet. Once the new token is listed and trading goes live, your PnL will be updated automatically based on the market price.

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Rebranding/Redenomination

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What is Biometric Login?

Biometric Login lets you securely access your CoinDCX app using your device's fingerprint or Face ID instead of entering your Login PIN each time. It's a convenient way to sign in while keeping your account secure.

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Biometric Login

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Can I use the same Backup Code more than once?

No. Each Backup Code can only be used once. Once a Backup Code has been used, it becomes invalid and cannot be used again.

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Backup Codes

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Why is my drawing not getting saved?

Drawing Templates only save your customized settings (like color, size, etc.), not the actual drawing. So when you create a new drawing, it will follow your saved style, but any previous drawings will not be retained. To save your drawings, you will need to save the layout.

Knowledge Base Article

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Drawing Template

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Can I disable presets without deleting them?

Yes. You can disable your saved presets without deleting them. Once disabled, the preset will no longer be automatically applied to new orders. However, the saved configuration will remain available and can be re-enabled at any time without having to set it up again.

Knowledge Base Article

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Trade Preset

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How do I delete an Order Size Preset?

Navigate to: Futures → More → Trade Presets → Order Size Preset Click Edit on the saved preset. Click Delete. The selected preset will be removed permanently.

Knowledge Base Article

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Trade Preset

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Are Order Size Presets saved separately for each pair and margin type?

Yes. Order Size Presets are saved separately for Each Futures pair & Each margin type (INR Margin and USDT Margin). This means you can have different presets for the same pair under different margin modes. Example: BTC/USDT (USDT Margin) → Preset A BTC/USDT (INR Margin) → Preset B When you switch be

Knowledge Base Article

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Trade Preset

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If I already have sufficient balance in my Product Wallet, will funds still be transferred from my INR Spot Wallet?

No.If your Product Wallet has sufficient funds to place the order, no transfer will be made from your INR Spot Wallet.

Knowledge Base Article

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Unified Wallet

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24