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I was able to withdraw a previously delisted token, but I can't withdraw this one. Why?

External Wallet Transfer may not be available for every delisted token.CoinDCX regularly reviews and updates the list of eligible delisted tokens. If a delisted token is eligible for external wallet transfer, the option will be made available to eligible users during the applicable transfer window.

Knowledge Base Article

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External Wallet Transfer

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What is an Order Size Preset?

Order Size Preset remembers your preferred order size and automatically pre-fills it whenever you place an order for a specific Futures pair. You can save the preset using Quantity, Margin or Order Size. The saved value remains fixed, while the required margin may vary depending on the latest market

Knowledge Base Article

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Trade Preset

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Why is my drawing not getting saved?

Drawing Templates only save your customized settings (like color, size, etc.), not the actual drawing. So when you create a new drawing, it will follow your saved style, but any previous drawings will not be retained. To save your drawings, you will need to save the layout.

Knowledge Base Article

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Drawing Template

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Can I add contracts with different expiry dates to the same basket?

No. All contracts in a basket must have the same expiry date. If you try to add a contract with a different expiry, the app will notify you that only contracts from the same expiry can be added to the basket.

Knowledge Base Article

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Basket Order

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Why did my chart switch to another pair after applying a template?

This usually happens if “Remember Symbol” was selected while saving the template. In that case, the chart automatically redirects to the saved pair.

Knowledge Base Article

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Indicator Template

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Where else can I check my funding details?

You can also view funding details by applying the Funding filter on the Transaction page.

Knowledge Base Article

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Past PNL Enhancement

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What happens if I don't take any action before the deadline?

The remaining token balance will be converted into USDT at the prevailing market price after the 30-day withdrawal window within 5 working days as per the Delisting Process.

Knowledge Base Article

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External Wallet Transfer

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What is Isolated Margin?

In Isolated Margin, each position uses a fixed amount of margin that is allocated specifically to that trade. If the position is liquidated, only the margin assigned to that position is at risk. Your remaining Futures wallet balance and other positions are not affected. This mode is suitable for tra

Knowledge Base Article

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Leverage & Margin Mode

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What happens if only some of my basket orders are executed?

If only some of your basket orders are successfully executed, you'll see a summary showing which contracts were placed successfully and which were rejected. The rejected contracts will remain in your basket, allowing you to review, modify, and place them again if required.

Knowledge Base Article

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Basket Order

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How do I save an Order Size Preset?

You can save an Order Size Preset in two ways: Option 1: While Placing an Order Select the preferred input type: Quantity, Margin, Order Size Enter the desired value through the Keypad. Click Save as Preset you will see a button above the keypad - “With Save XXX Qty” as preset. Click Set to confirm.

Knowledge Base Article

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Trade Preset

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How often is the conversion price revised?

The revision of the conversion rate depends on multiple broader factors, including USD–INR valuation and market liquidity conditions. Based on these factors, the conversion rate may be updated from time to time. The revision is not fixed to a specific frequency and can happen whenever required.

Knowledge Base Article

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USDT<>INR Conversion Rate

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What fees apply once I cross $ 1 Million volume threshold?

Standard Options trading fees apply normally, with no refund. The fees will be displayed on the Order Page without any strike-through or refund messaging.

Knowledge Base Article

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Refund Based Trading Fees in Options Trading

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What is Pair Delisting?

Pair Delisting means that a specific trading pair is removed from the CoinDCX platform, while the token itself remains listed and available for trading through other supported pairs. For example, if BTC/USDT and BTC/INR are both available and BTC/USDT is delisted, you can still continue trading BTC

Knowledge Base Article

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Pair Delisting

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Which documents need to be submitted to the Reporting Entity for Client Due Diligence, verified and maintained when the client is an individual?

Where the client is an individual, he shall submit to the reporting entity, (a) the Aadhaar number where, he is desirous of receiving any benefit or subsidy or where he decides to submit his Aadhaar number voluntarily; or (b) the proof of possession of Aadhaar number where offline verification can b

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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How can I save my Recovery File?

You can save your Recovery File by following these steps: Log in to the CoinDCX App. Switch to Web3. Go to Wallets. Tap the Security Lock icon. Select your linked Google account. Tap Save Recovery File. Tap Save. Choose the location where you want to store the file. ​ We strongly recommend saving th

Knowledge Base Article

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Web3 Wallet & Recovery

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Which documents need to be submitted to the RE for Client Due Diligence, when the client is a company?

Where the client is a company, it shall submit to the reporting entity the certified copies of the following documents or the equivalent e-documents thereof, namely: ​ (i) certificate of incorporation; (ii) Memorandum and Articles of Association; (iii) Permanent Account Number of the company; (iv) a

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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Will my template be saved automatically?

No, indicator templates are not auto-saved. You need to manually save your template after making any changes.

Knowledge Base Article

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Indicator Template

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Why does the contract chart move even when no trades are happening?

The contract chart is based on Mark Price, which reflects the fair value of the option. Mark Price can change with market conditions even if no trades occur, especially during low liquidity.

Knowledge Base Article

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Options - Contract Chart

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Can I use both Quick Trade and Normal Swap?

Yes. You can use Quick Trade or Normal Swap at any time, based on your preference and the token availability.

Knowledge Base Article

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Quick Trade

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How can I save a Layout?

On Website: Open a chart and apply your preferred drawings and chart settings. Click on the Save button Enter a layout name Click Save On App: Open a chart & apply your preferred drawings & chart settings. Click on the Save button Enter a layout name Click Save

Knowledge Base Article

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Layout

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24