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What should I do if I encounter issues while using the feature?

If you face any issues, please reach out to our support team for assistance.

Knowledge Base Article

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TP/SL Feature

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Is there a lock-in period for Systematic Investment Plan (SIP)?

There is no lock-in period for Systematic Investment Plan (SIP) with CoinDCX. You can continue your SIP instalments for as long as you wish and cancel anytime as per your convenience.

Knowledge Base Article

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Systematic Investment Plan (SIP)

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What frequencies are available for SIP?

SIP investments can be set up on a daily, weekly, or monthly basis, giving you flexibility to invest as per your preference. For weekly SIPs, you can choose a specific day of the week, and for monthly SIPs, you can select a particular date. This allows you to align your investments with your cash fl

Knowledge Base Article

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Systematic Investment Plan (SIP)

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What if I change my mind about my TP/SL settings?

You can easily edit your TPSL settings directly from the order form or your active position card. If you want to update your values, just select the Edit option.

Knowledge Base Article

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TP/SL Feature

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Will the INR wallet balance be locked for the SIP feature?

No, it will not. We will send out reminder communications one day before the Systematic Investment Plan (SIP) instalment date is due to ensure there is an adequate amount of funds in the wallet.

Knowledge Base Article

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Systematic Investment Plan (SIP)

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What happens if I select “Remember Timeframe”?

If you select Remember Timeframe, your chart will automatically switch to the same timeframe that was selected when the template was saved.

Knowledge Base Article

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Chart Layout & Templates

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What is a limit order?

A limit order is an order to buy or sell a crypto at a specific price or better. A buy limit order can only be executed at the limit price or lower, and a sell limit order can only be executed at the limit price or higher. Hence, a limit order is not guaranteed to be executed.

Knowledge Base Article

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Futures Trading

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Can there be multiple authorized signatory?

To maintain a streamlined onboarding process and ensure compliance, we currently allow only one authorized signatory to log in and complete the onboarding journey. We cannot link multiple accounts to a single user ID. ​ We understand that this may pose limitations for some users who have multiple au

Knowledge Base Article

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Enterprise Onboarding

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What expiries are available for Options trading?

Options trading supports Daily, Weekly, Monthly, Quarterly & Yearly expiries, with more durations planned based on user demand and market trends.

Knowledge Base Article

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Crypto Options

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How will I know how much tokens I will receive?

You will receive as per the holding you had at the snapshot time. ​ For example: Snapshot time: 23 Feb 2023 16:00 hours Your holding; 100 BTC at snapshot time Airdrop Ratio: 1 for every 100 held. ​ You will receive 1 Airdrop token. ​ For now you can check the holding just before the snapshot time, v

Knowledge Base Article

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Airdrop

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Does this fee change affect all CoinDCX products?

No, this revision applies only to the Web3 section. Fees for other CoinDCX products and services remain unchanged.

Knowledge Base Article

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Web3 - Fee Update

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What happens if I lose access to my Google account?

If you lose access to your Google account, unfortunately, you won't be able to recover your CoinDCX Web 3 crypto funds. We suggest reaching out to Google for help with account recovery.

Knowledge Base Article

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Getting Started

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What is the new Web3 platform fee?

The revised Web3 platform fee is 1.5% for all Web3 buy & sell transactions on CoinDCX, effective October 1, 2025.

Knowledge Base Article

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Web3 - Fee Update

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Do I need to take any action due to this update?

No user action is required. The revised fee will be automatically applied to eligible transactions from the effective date.

Knowledge Base Article

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Web3 - Fee Update

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How many SIP instalments can I miss due to insufficient balance?

It’s a myth that you can’t miss your Systematic Investment Plan (SIP) payments. And that if you do, your account will get deactivated. That’s not true at CoinDCX. You can skip your SIP instalments for as long as you prefer. Your SIP will continue as normal and not get deactivated.

Knowledge Base Article

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Systematic Investment Plan (SIP)

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Can my balance be spread across multiple chains? How does it happen?

Yes, your balance can be spread across multiple chains. For example, you started with USDT just on the Polygon chain but after a few transactions, it is possible that your USDT balance is spread across Polygon and BSC chains. ​ This is a very common phenomenon in the Web 3 ecosystem. You still are i

Knowledge Base Article

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Trade

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Why do I need a recovery file?

The recovery file is crucial for maintaining access to your Web3 account if you change or lose access to your email. Without this file, you risk losing access to your Web3 assets permanently. Always back up the file in a secure location.

Knowledge Base Article

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WEB 3 Recovery

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Do I need to manually restart SIP after adding funds?

No, you do not need to reactivate or restart your Systematic Investment Plan (SIP) after adding funds. It will automatically continue to check for funds for the next instalment.

Knowledge Base Article

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Systematic Investment Plan (SIP)

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Why is this TP/SL feature important?

Position TP/SL feature allows you to manage your risk better - cut down your losses and maximise your profits. Being able to set the TP/SL levels while entering a position serves to major benefits - ​ It eliminates the need to constantly monitor your screen, waiting for the position to be created to

Knowledge Base Article

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TP/SL Feature

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Is Auto Pay available?

No, Auto Pay is currently not available. You need to ensure that sufficient balance is maintained in your INR/Spot Wallet before each scheduled SIP installment, as the amount will be deducted from there. However, this feature is being considered and may be introduced in the future to make SIP invest

Knowledge Base Article

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Systematic Investment Plan (SIP)

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24