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What happens if I don't undergo Re-KYC?

In accordance with the latest guidelines from the Financial Intelligence Unit - India, failure to complete the verification within the provided 30-day timeframe after receiving the Re-KYC email may result in CoinDCX taking action on your account. ​ To continue enjoying uninterrupted access for tradi

Knowledge Base Article

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Re-KYC Verification

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Why does my portfolio look different on CoinDCX and CoinDCX Pro?

It is very natural that you might invest or trade a variety of cryptos that are not present in CoinDCX. While the amount of INR in your wallet will always be consistent on both platforms, your portfolio might significantly vary. This is because your portfolio on each platform only consists of tokens

Duplicate and outdated hence do not publish

Knowledge Base Article

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Portfolio Value

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What if I have an existing Paytm bank account linked to CoinDCX?

Due to recent Government regulations on Paytm Bank, Paytm bank accounts cannot be added for deposits on CoinDCX. We recommend changing your registered bank account to any other bank account. Refer to this FAQ on how to change bank accounts. ​ ​We appreciate your understanding as we aim to provide a

Knowledge Base Article

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Verification

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Why can't I register Paytm banks with CoinDCX?

Currently, Paytm bank accounts cannot be added for deposits on the CoinDCX platform due to recent Government regulations on Paytm Bank. We recommend updating another bank account (under your name) to your CoinDCX account. Refer to this FAQ on how to change bank accounts. ​ We strive to offer a secur

Knowledge Base Article

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Verification

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What should I do if somebody has unauthorised access to my account?

If you ever suspect that someone might be accessing your CoinDCX account without your permission, we kindly ask you to reach out to our support team for assistance. You can contact them through chat, and they will be happy to help you further. Your security is important to us, and we're here to ensu

Knowledge Base Article

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Account Closure

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What are the benefits of Futures trading?

Here are some of the benefits that you can enjoy with Futures trading on CoinDCX Pro App & Web: Up to 20x leverage for better upside opportunities Low fees (Maker 0.025%; Taker 0.075%) User-friendly and intuitive interface Perpetual contracts with no expiry

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Futures Trading

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Is there any upper limit for SIP investments?

There are no fixed values for our Systematic Investment Plan (SIP). You can start SIP with any amount between INR 200 (minimum) & INR 50, 000 (max) on a weekly frequency basis.

Knowledge Base Article

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Systematic Investment Plan (SIP)

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Why is my token balance locked?

In case there is an open position (Spot/Margin), lending request or a pending withdrawal request, an equivalent amount of that coin would be locked. In order to unlock your funds, you'll have to cancel the order or wait until the order is filled or executed.

Knowledge Base Article

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Trading on CoinDCX

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How to transfer funds from HDFC Bank app to CoinDCX wallet?

Add Funds on CoinDCX -> FastBank transfer - IMPS Open the CoinDCX app and tap the ‘ + ’ icon on the homepage. Select ‘+ Deposit INR’ and enter the amount you want to transfer. Choose the ‘Net Banking’ option. Copy the provided bank details (Account No., IFSC Code, Bank Name, and Remarks) Add CoinDCX

Knowledge Base Article

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INR Deposit Guide (As per the Bank)

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What should I do if I need to change my email address?

If you need to change your email, contact Customer Support (CS) and ensure you have a backup of your recovery file. This will allow you to maintain access to your assets after the change.

Knowledge Base Article

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WEB 3 Recovery

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Where can I view my Options trade history and statement?

To view your Options trading history, log into the app and go to the F&O section. Tap on the Options tab, then click on the History (Clock like) icon next to Orders. From there, select ‘Positions’ to view detailed records at the Position level, along with your Order History and Transaction History.

Knowledge Base Article

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Crypto Options

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I received a notification that my funds had been transferred from one wallet to another. Should I be worried?

Did you receive a blockchain notification that your funds had been transferred from one wallet to another, but you see no change in your holdings? If yes, then you have nothing to be concerned about because this is a routine exercise. ​ We conduct sweeping exercises on a regular basis as part of rou

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Account Related

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How to remove a Trusted Address?

You can remove an address as a trusted one by clicking on the checkbox and then the “Unmark Trusted” button. You will need to confirm this deletion by going to the confirmation we would have sent to your email address and the address will be unmarked as trusted. Note - Please note that unmarking doe

Knowledge Base Article

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Account Related

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What should I do if amount is withdrawn without my consent?

If money is taken out without your permission, please get in touch with our support team and they will assist you further.

Knowledge Base Article

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Account Related

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Is there a Bug Bounty program?

If you believe you have found a security vulnerability or Bug that affects CoinDCX’s website or application, please report it to us. Our team will investigate all legitimate reports and quickly fix the problem. Refer to this link for more information.

Knowledge Base Article

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Account Related

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How can I update a Deposit request created with an Incorrect Amount

If you want to update or edit your deposit details, like transaction amount, transaction ID / UTR / reference number, you can follow these steps on CoinDCX App. Login to your CoinDCX app and click on the profile icon. Go to ‘Available to Invest’. Visit ‘Transactions’ and select the transaction you w

Knowledge Base Article

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INR Deposits

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What happens to the unused funds in my wallet?

We regularly adhere to security guidelines and conduct internal audits to guarantee a safe and secure ecosystem for our users. In order to maintain compliance, we will automatically refund any unused funds available in your wallet for more than 365 days into your registered bank account. In case of

Knowledge Base Article

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INR Deposits

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How to place a Earn request ?

Go to the Earn section in the pro mode on the homepage. Select the coin you want to start earning upon (e.g., Ethereum). Enter the amount and choose the duration (7, 30, 60, 90 or 120 days). Swipe to start earning.

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Simple Earn

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How can I track my returns?

Keep tabs on your earnings every day by checking the 'Your Earnings' section in the Earn tab on your CoinDCX app. It's a handy way to stay updated on your returns!

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Simple Earn

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What is the Earn Product?

Introducing Earn – a special feature that lets you use a small amount of virtual digital assets/tokens to potentially earn returns. ​To learn more about the Terms & Conditions, please click here.

Knowledge Base Article

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Simple Earn

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24