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What should I do if I need to change my email address?

You can update your email address from the CoinDCX App. Before changing your email address, ensure you have saved your Web3 Recovery File. This helps you regain access to your Web3 Wallet if required after the email update. If you face any issues during the process, please contact our Support Team.

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Web3 Wallet & Recovery

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Can I view a summary of all my TDS deductions?

Yes. You can download and review TDS Summary Report & TDS Certificate. These are available on both the CoinDCX App and Website.

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Tax Deducted at Source (TDS)

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How does transferring tokens from CoinDCX to CoinDCX Web3 affect my portfolio?

Your CoinDCX Portfolio and CoinDCX Web3 Portfolio are maintained separately. When you transfer tokens from CoinDCX to CoinDCX Web3, the value of those tokens is deducted from your CoinDCX Portfolio and reflected in your CoinDCX Web3 Wallet. For example, if you transfer $100 worth of tokens to CoinDC

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Transfer

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I don't recognize a device in my account. What should I do?

If you see a device you don't recognize: Block the device immediately.Change your account password.Review your recent account activity.If 2FA isn't enabled, consider enabling it for added security.Contact CoinDCX Support by tapping "Chat Now" in the top right corner if you suspect unauthorized acces

Knowledge Base Article

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Verified Devices

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What happens if I select “Remember Symbol”?

If you select Remember Symbol while saving the template, then when you load it later, your chart will automatically open the same pair (market) that was used while saving.

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Indicator Template

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Why was my Monthly SIP skipped or why is my next SIP date showing differently?

Your Monthly SIP requires a minimum gap of 28 days between two consecutive SIP installments.If the recurring date selected by you does not satisfy this 28-day gap from your first SIP installment, the next SIP installment is automatically scheduled for the same date in the following month. Example: I

Knowledge Base Article

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Systematic Investment Plan (SIP)

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Why is my P&L showing as blank?

Your token's Profit & Loss (P&L) may appear blank if the token has insufficient liquidity or if it is no longer published or supported on CoinDCX Web3. In such cases, the platform may be unable to determine a reliable market price to calculate and display your P&L.

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Web3 Safety & Security

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Can I apply a template without changing my current pair or timeframe?

Yes, you can do that. While saving the template, simply do not select Remember Symbol or Remember Timeframe, and it will apply without changing your current chart view.

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Indicator Template

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Is my data safe?

Yes. Your information is secure and used only for regulatory compliance purposes, in line with data protection standards.

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Income & Occupation Details

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Can I reset only one drawing instead of all settings?

Templates apply to tool-level settings, not individual drawings. If you want to change a specific drawing, you will need to adjust its properties manually.

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Drawing Template

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What happens after I submit my documents?

Once your documents have been submitted, CoinDCX will review them and complete the necessary verification before processing the claim. If any additional information or documents are required, you'll be informed during the review process. Upon successful verification, the transmission process will be

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Demise Claim

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How will I know how much tokens I will receive?

You will receive as per the holding you had at the snapshot time. ​ For example: Snapshot time: 23 Feb 2023 16:00 hours Your holding; 100 BTC at snapshot time Airdrop Ratio: 1 for every 100 held. ​ You will receive 1 Airdrop token. ​ For now you can check the holding just before the snapshot time, v

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Airdrop

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Can a reporting entity be penalized for not complying with the obligations of maintenance of records under PMLA, 2002?

Yes, under section 13 of the Prevention of Money Laundering Act, 2002. If the Director, in the course of any inquiry, finds that a reporting entity or its designated director on the Board or any of its employees has failed to comply with the obligations under Chapter IV of the Prevention of Money La

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PMLA Rules from a Reporting Entity POV

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Where can I get more information or assistance?

For any questions or concerns, please contact our support team through the in-app help section or at the official support email.

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Web3 - Fee Update

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What is a Co-operative Bank?

Co-operative bank shall have the same meaning as assigned to it in clause(dd) of section 2 of the Deposit Insurance and Credit Guarantee Corporation Act 1961.

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PMLA Rules from a Reporting Entity POV

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I do not have any other bank apart from Paytm, what should I do?

We suggest opening a new bank account to provide more flexibility when using the CoinDCX platform. Once you open a new bank account, please update your registered bank account to the new one. ​ Refer to this FAQ on how to change bank accounts.

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Paytm Bank Account

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Why can't I enable Biometric Login?

If you're unable to enable Biometric Login, check the following: Make sure your device supports biometric authentication.Ensure fingerprint or Face ID is already set up in your device settings.Update the CoinDCX app to the latest version.Restart the app and try again. If the issue continues, contact

Knowledge Base Article

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Biometric Login

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Can I customize the slippage percentage in Quick Trade?

Yes. You can customize the slippage percentage while placing an order in Web3, both for Quick Trade and Normal Swap. This allows you to control how much price movement you are willing to accept during execution.

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Quick Trade

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Can an NRI be a nominee?

An NRI may be nominated. However, to receive the Virtual Digital Assets (VDAs), the nominee must be eligible to open and operate a CoinDCX account and complete the applicable KYC and verification requirements. If your intended nominee is an NRI, please contact our Support team for guidance on the ap

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Nomination

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What documents need to be submitted to the Reporting Entity for Client Due Diligence (client is a trust)?

Where the client is a trust, it shall submit to the reporting entity the certified copies of the following documents or the equivalent e-documents thereof, namely: ​ (i) registration certificate; (ii) trust deed; (iii) Permanent Account Number or Form No.60 of the trust; and (iv) such documents as a

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24