Skip to main content
Help & Support

Can't find what you're looking for?

Ask a question

Search Results (830)

Relevance
Selected Relevance
C
What should I do if I encounter issues while using the feature?

If you face any issues, please reach out to our support team for assistance.

Knowledge Base Article

 • 

TP/SL Feature

C
Why am I being asked to confirm remitter or beneficiary details?

These details ensure that both sides of a crypto transfer are legitimate and compliant. This also protects your funds and keeps the platform secure.

Knowledge Base Article

 • 

Crypto Deposit & Withdrawal (CDW) & Travel Rule

C
What is KYC re-verification and why is it required for crypto transactions?

KYC re-verification ensures that all your key details — such as identity, name, date of birth, and address — are accurate and up to date. Travel Rule checks are separate from KYC, and both are mandatory for every crypto transaction.

Knowledge Base Article

 • 

Crypto Deposit & Withdrawal (CDW) & Travel Rule

C
How are Okto Points calculated and when will they be credited?

Okto Points are calculated every week, with the earning period closing on Thursdays. This weekly cycle ensures that all your activities from the previous week contribute to your points balance. The more you interact and transact in Web3 mode, the more Okto Points you'll accumulate.

Knowledge Base Article

 • 

Okto Points

HS
If I delete my app, are my crypto funds safe?

Your crypto funds are safe, no matter how many times you log in or out of your account or uninstall your mobile app. Just a friendly reminder to keep your login details handy. Next time you download the app, you'll be all set to access your funds! For some extra security, consider enabling 2FA and u

Knowledge Base Article

 • 

Account Closure

C
Is Crypto Withdrawal secure?

Yes, all transactions are secured using industry-leading protocols. Withdrawals can only be made to trusted wallets verified by you.

Knowledge Base Article

 • 

Crypto Withdrawal access

HS
What happens if the amount transferred is different from the amount I have selected in the CoinDCX app for fund transfer?

In such a case, we will credit the exact amount that we have received from your bank account.

Knowledge Base Article

 • 

Quick Bank Transfer

C
Can I add or manage indicators on the chart?

You can search and add indicators like Moving Averages, RSI, MACD, and more from the top toolbar. You can add multiple indicators to the charts, which can help you adjust the settings or appearance. ​ ​

Knowledge Base Article

 • 

Charts & Indicators

C
What is an auto-scale on a chart?

Auto scale adjusts the chart view automatically to fit all visible price movements. It helps keep everything in view, even when you zoom in or out. ​ ​

Knowledge Base Article

 • 

Charts & Indicators

C
What platform do these charts belong to?

These charts are powered by TradingView, widely used by traders and investors for technical analysis. You'll find advanced tools, indicators, and customizable layouts integrated directly within our platform through TradingView.

Knowledge Base Article

 • 

Charts & Indicators

C
What does the status line on the chart show?

The status line displays key details like the asset you're viewing, the latest price, price change percentage, and any indicators or drawings you've added.

Knowledge Base Article

 • 

Charts & Indicators

HS
Can a reporting entity be penalized for not complying with the obligations of maintenance of records under PMLA, 2002?

Yes, under section 13 of the Prevention of Money Laundering Act, 2002. If the Director, in the course of any inquiry, finds that a reporting entity or its designated director on the Board or any of its employees has failed to comply with the obligations under Chapter IV of the Prevention of Money La

Knowledge Base Article

 • 

PMLA Rules from a Reporting Entity POV

C
What are the benefits of enabling Crypto Withdrawal?

Seamless Transactions: Transfer Crypto Assets to and from trusted wallets. Control: Manage your digital assets more effectively. Flexibility: Enjoy greater freedom to trade and invest.

Knowledge Base Article

 • 

Crypto Withdrawal access

HS
What is the objective of PMLA Act 2002?

The objective of PMLA is to prevent money laundering and to confiscate and seize the proceeds of crime, thereby combating terrorism financing and other illicit activities.

Knowledge Base Article

 • 

PMLA Rules from a User POV

C
Can I cancel a crypto transaction after it’s initiated?

No, once a crypto transaction is initiated, it cannot be canceled. Please ensure all details are correct before confirming.

Knowledge Base Article

 • 

Crypto Deposit & Withdrawal (CDW) & Travel Rule

HS
Can PMLA be applied to foreign transactions?

Yes, PMLA can be applied to foreign transactions. It can also be applied to transactions that take place outside India but have a connection with India.

Knowledge Base Article

 • 

PMLA Rules from a User POV

HS
Can civil court grant injunction against any action taken by the Director, FIU-IND?

No civil Court shall have jurisdiction to entertain any suit or proceeding in respect of any matter which the Director, an Adjudicating Authority or the Appellate Tribunal is empowered by or under this Act to determine and no injunction shall be granted by any Court or other authority in respect of

Knowledge Base Article

 • 

PMLA Rules from a Reporting Entity POV

C
Why are compliance checks needed for deposits and withdrawals?

Compliance checks are essential to: ​ Meet global legal standards like AML (Anti-Money Laundering). Ensure platform security and prevent fraudulent activities. Adhere to FIU (Financial Intelligence Unit) guidelines.

Knowledge Base Article

 • 

Custody FAQs

HS
What is an Intermediary?

Intermediary means, (i) a stock-broker, share transfer agent, banker to an issue, trustee to a trust deed, registrar to an issue, merchant banker, underwriter, portfolio manager, investment adviser or any other intermediary associated with securities market and registered under section 12 of the Sec

Knowledge Base Article

 • 

PMLA Rules from a Reporting Entity POV

C
What are the documents required for Withdrawal?

The following details are required to process a Crypto withdrawal transaction: To process your crypto withdrawal, you'll need to provide the following details depending on the type of withdrawal: 1. Self Wallet Withdrawal: When withdrawing crypto to your wallet (hosted with an exchange or wallet pro

Knowledge Base Article

 • 

Custody FAQs

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

© All rights reserved by Primestack Pte. Ltd.

users-badge assets-badge volume-badge funding-badge aml-badge

DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24