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Where can I learn more about Drawing Templates?

If you'd like to explore Drawing Templates in more detail, including how to create, manage, and use them effectively, please refer to our detailed guide: Blog Link

Knowledge Base Article

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Drawing Template

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What is Price Impact?

Price Impact is the difference between the current market price and the price at which your swap is executed. It occurs when your trade size is large compared to the available liquidity in the blockchain's liquidity pool. A higher price impact means you may receive fewer tokens than expected. To red

Knowledge Base Article

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Crypto to Crypto Swap

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What's the difference between Isolated Margin and Cross Margin?

The main difference lies in how margin is allocated. In Isolated Margin, only the margin assigned to a specific position is used for that trade. In Cross Margin, your available Futures wallet balance, margin allocated to all cross-margin positions and open orders, along with eligible unrealised PnL,

Knowledge Base Article

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Leverage & Margin Mode

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How can I cancel my SIP?

You can cancel your SIP anytime: Go to Portfolio → SIP Select the SIP Tap the three-dot menu → Cancel SIP Confirm and select a reason Once cancelled, future installments will stop. Your invested amount will remain in your portfolio.

Knowledge Base Article

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Systematic Investment Plan (SIP)

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Will I need to enable Biometric Login again after changing my device?

Yes. If you switch to a new device, you'll need to: Set up fingerprint or Face ID on your new device.Log in to the CoinDCX app.Enable Biometric Login again from Security Settings.

Knowledge Base Article

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Biometric Login

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When is the Liquidation Clearance Fee charged?

A Liquidation Fee is charged when your Options position is liquidated by the exchange. The Liquidation Fee is 0.1695% of the notional value of your position (Quantity × Index Price). The total Liquidation Fee (including GST) is capped at a maximum of 4% of the premium traded value. You can check the

Knowledge Base Article

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Crypto Options

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Can TP/SL guarantee the execution price?

No. TP/SL orders do not guarantee execution at the trigger price. The trigger is based on Mark Price, but execution occurs at the best available market price. Due to liquidity and market conditions, the final execution price may differ.

Knowledge Base Article

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Options - TP/SL

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Why is video verification required for crypto transactions?

If you’re using a self-custody wallet, we may request a short video verification to confirm that the wallet belongs to you. This prevents misuse and strengthens the security of your withdrawals.

Knowledge Base Article

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Travel Rule & Compliance

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Can I pause my SIP Installment?

No, the option to pause a SIP is currently not available. However, you can cancel your SIP at any time, as there is no lock-in period, giving you the flexibility to stop future installments whenever needed.

Knowledge Base Article

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Systematic Investment Plan (SIP)

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How do I disable content blockers?

If content blockers are enabled on your device, they may prevent the INR Withdrawal page from loading correctly. On iPhone (iOS) Go to: Settings → Screen Time → Content & Privacy Restrictions → Content Restrictions → App Store, Media, Web & Games → Web Content → Unrestricted On Android Disable conte

Knowledge Base Article

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Unable to Withdraw INR

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What is leverage in Global Futures?

Leverage allows you to open a larger position by using a smaller amount of capital. In simple terms, it magnifies both profits and losses. For example: With leverage, a small price movement in the stock can result in a larger gain or loss compared to your margin Higher leverage increases risk and sh

Knowledge Base Article

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Global Futures

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Why was this fee change implemented?

The fee increase enables CoinDCX to further enhance technology, improve security, and optimize platform performance for Web3 traders.

Knowledge Base Article

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Web3 - Fee Update

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How can I check if my USDT has been credited?

Once the conversion is completed, you can verify the credit by: Checking your USDT Wallet balance, or Downloading your Trade Report, where the conversion details will be available.

Knowledge Base Article

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Token Delisting

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Why can't I withdraw my entire token balance?

External Wallet Transfer is subject to a maximum limit of 5 successful transfer transactions per user. Once this limit is reached, you will no longer be able to transfer any remaining token balance through the External Wallet Transfer feature. ​ Note: Only successful withdrawal transactions count to

Knowledge Base Article

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External Wallet Transfer

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Will I still receive returns from Advanced Earn?

No. Once the product is sunset and balances are unlocked, Advanced Earn will no longer generate returns or yield. Your funds will simply be made available in your wallet for you to use as you choose.

Knowledge Base Article

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Latest Updates on Advanced Earn

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Is my information secure during the Re-KYC process?

During the Re-KYC process, we have implemented rigorous measures to ensure the utmost security and confidentiality of your information. To maintain the privacy of customer data, we employ encryption protocols for secure data transmission, strictly adhere to data protection laws, and implement robust

Knowledge Base Article

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Re-KYC Verification

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What details are needed for nomination?

We kindly request that you to provide the complete name, date of birth, and your relationship with the person you are nominating. Please ensure that the nominee's age and name are accurately entered, matching the details on the PAN-NIC documents, such as Aadhaar card, PAN card, or Passport.

Knowledge Base Article

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Nomination

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What is Biometric Login?

Biometric Login lets you securely access your CoinDCX app using your device's fingerprint or Face ID instead of entering your Login PIN each time. It's a convenient way to sign in while keeping your account secure.

Knowledge Base Article

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Biometric Login

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What's the difference between an OTP and 2FA?

Although both help verify your identity, they work differently: OTP 2FA Sent to your registered email address or mobile number. Generated by the Authenticator app on your device. Used for identity verification during account-related actions. Adds an extra layer of security during login and other sen

Knowledge Base Article

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OTP & Two-Factor Authentication (2FA)

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What is Unified Buying Power?

Unified Buying Power allows you to use both your Product Wallet balance and your INR Spot Wallet balance while placing orders in Futures, Global Futures, and Options. You no longer need to manually transfer funds from your INR Spot Wallet to the respective product wallet before placing an order. If

Knowledge Base Article

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Unified Wallet

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24