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How is the funding amount calculated in Past P&L?

Funding is displayed as an aggregate amount for the selected timeframe. It is calculated across all positions traded during that period, not for any individual or single position.

Knowledge Base Article

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Past PNL Enhancement

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Can I delete my Backup Codes?

Yes. You can delete your Backup Codes from the CoinDCX website. Go to: Profile Icon > Security > Backup Codes > Manage ​ From there, select Delete to remove your existing Backup Codes.

Knowledge Base Article

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Backup Codes

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Can my VIP Level decrease as well?

Yes, VIP Levels are dynamic and based on your last 30 days trading volume. If your trading activity reduces, your VIP Level may be adjusted accordingly during the weekly review.

Knowledge Base Article

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VIP Levels

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Can a legal heir raise a claim if no nominee has been added?

Yes. If no nominee has been registered, a legal heir or other legally entitled beneficiary may initiate a demise claim by submitting the required documents and completing the necessary verification process.

Knowledge Base Article

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Demise Claim

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How can I check the deposited amount in my CoinDCX Wallet?

You can view your INR balance and transaction history through both the CoinDCX App and the CoinDCX Website. ​ On the CoinDCX App Log in to the CoinDCX App.Go to Portfolio.Tap Funds.Select INR.Check Available to Invest to view your current INR balance.Scroll down to view your deposit and withdrawal h

Knowledge Base Article

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Wallet Balance & Transaction History

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How to transfer INR from a Sub-Account to the Master Account?

Log in to the Master Account on the website.Go to Profile.Select Sub-Account.Go to Funds.Click Transfer Out.Select INR from the dropdown.Enter the amount you wish to transfer in the Quantity field.Click Transfer.Enter the required OTP/2FA to complete the transfer. The transfer is free of charge and

Knowledge Base Article

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Permissions & Access

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Why does my average buying price change?

Token prices are calculated in USDT but displayed in INR within the app. As the INR-USDT exchange rate changes, your displayed average buying price may also change. This does not affect the actual number of tokens you own or indicate a gain or loss.

Knowledge Base Article

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Crypto to Crypto Swap

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What are the CDD Measures for Unincorporated Association or a body of individuals as per PMLA Act 2002?

In case the customer is a body of individuals following documents are required for due diligence resolution of the managing body of such association or body of individuals; Permanent account number or Form No.60 of the unincorporated association or a body of individuals; power of attorney granted to

Knowledge Base Article

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PMLA Rules from a User POV

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What information needs to be visible on my passport?

Make sure the following details are clearly visible: Passport NumberNameDate of BirthExpiry Date

Knowledge Base Article

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Passport Verification

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What happens after I change my password?

Once your password is updated: Your new password becomes active immediately.Use it the next time you log in to your CoinDCX account.

Knowledge Base Article

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Password Management

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Does the template save all drawing tools together?

Templates save the settings for the selected drawing tool. If you use multiple drawing tools, you may need to create separate templates based on your customization.

Knowledge Base Article

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Drawing Template

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Can I use Unified Buying Power for USDT-Margined Futures?

No. Currently, Unified Buying Power supports INR balances only. USDT-Margined Futures are not supported under this feature.

Knowledge Base Article

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Unified Wallet

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Will the INR Deposit button be enabled immediately after completing KYC and Bank Account Verification (BAV)?

Once your KYC and Bank Account Verification (BAV) have been successfully completed, the INR Deposit option will be enabled automatically. Note: In some cases, it may take up to 24 hours for your KYC and Bank Account Verification details to be verified and reflected on your account. If the INR Deposi

Knowledge Base Article

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Unable to Deposit INR?

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Can I save multiple layouts?

Yes, you can save multiple layouts based on your different strategies or preferences. To create another layout: Click on the layout dropdown Select Make a Copy Enter a new name Click Save

Knowledge Base Article

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Layout

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What is the TDS rate applicable to crypto trading?

A TDS of 1% is applicable on eligible crypto transactions from 1st July 2022 onwards, as per government regulations.

Knowledge Base Article

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Tax Deducted at Source (TDS)

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Can I share my Drawing Template with others?

At the moment, Drawing Templates are designed for personal use and cannot be shared with other users.

Knowledge Base Article

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Drawing Template

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What if a token is available on multiple blockchains?

If a token is available on multiple chains, the Quick Trade option will be enabled only on the primary supported blockchain for that token.

Knowledge Base Article

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Quick Trade

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If I already have sufficient balance in my Product Wallet, will funds still be transferred from my INR Spot Wallet?

No.If your Product Wallet has sufficient funds to place the order, no transfer will be made from your INR Spot Wallet.

Knowledge Base Article

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Unified Wallet

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Is 2-Factor Authentication (2FA) required for Sub-Accounts?

Yes. 2-Factor Authentication (2FA) is mandatory for all Sub-Accounts to enhance account security and help prevent unauthorized access.

Knowledge Base Article

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Sub-Account Profile & Security

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Can a Sub-Account access the funds of another Sub-Account?

No. Fund management is controlled by the master account. A Sub-Account doesn't have direct control over another Sub-Account's funds.

Knowledge Base Article

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Permissions & Access

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24