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What is the CoinDCX Futures API?

The CoinDCX Futures API is a revolutionary addition to India's leading crypto trading platform, designed to enhance the overall trading experience. It provides unprecedented features and opportunities to traders.

Knowledge Base Article

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Trading Related Queries

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What happens if I cancel or execute an order after the conversion rate changes?

If you place an order at a conversion rate of 100 and later cancel it when the rate has dropped to 90, you’ll still receive your INR back at the original rate of 100. If your order gets executed, your profit will be calculated using the current conversion rate at that time, and you can view the deta

Knowledge Base Article

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INR Margin Futures

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How to sell or reduce an existing position?

To sell or reduce an existing position, you will have to log into your CoinDCX Pro app, go to your Positions tab, and select the pair you want to sell or reduce. Tap on the Sell/Reduce button (image below for reference). Enter the contract amount that you want to reduce. Select the order type, and s

Knowledge Base Article

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Futures Trading

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What should I do if I forget my CoinDCX/Web 3 password?

If you forget your CoinDCX/Web 3 password, you can recover your account by following the recovery process. Just keep in mind that to regain access to your Web 3 account, you'll also require access to your Google account.

Knowledge Base Article

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Getting Started

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Will there be earning opportunities on the CoinDCX Web 3 like on Okto?

Yes, in the future, that will be possible.

Knowledge Base Article

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Getting Started

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How is liquidation determined in Isolated Margin versus Cross Margin mode?

Unlike Isolated positions where there is a set liquidation price, in cross-margin mode, liquidation is based on the Margin Ratio, with positions facing liquidation when this ratio reaches 100%. There is no individual liquidation price for cross-margin positions.

Knowledge Base Article

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Cross Margin

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What are the changes we have done from a performance perspective in the last 9 M for Web3?

Past Features - INR buy feature Security enhancements Increased token listings and New categories for token discovery Reduced order rejections Reduced slippage Upcoming features - Automated Listing & Delisting: Expanding the token universe by automatically listing and delisting tokens, giving users

Knowledge Base Article

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Web3 - Fee Update

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How can I add a Nominee?

To add a nominee on CoinDCX: ​ Login to CoinDCX app and click on the profile icon on top left of the screen. Tap on Account Settings. Go to the Nominee Details and provide all required details and tap Save Nominee Details. ​ ​ Provide the OTP received on your registered mobile number. Your nominee w

Knowledge Base Article

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Nomination

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What is CDD?

CDD stands for Customer Due Diligence, which is a process used by Reporting Entities to verify the identity of their customers and assess the risk of money laundering and terrorist financing.

Knowledge Base Article

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PMLA Rules from a User POV

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Which chains are supported in CoinDCX Web 3?

We support following chains in CoinDCX Web 3: Base Solana Polygon Arbitrum BSC Optimism We are constantly working on offering more chain options to our users.

Knowledge Base Article

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Trade

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What changes are happening on the Home Screen?

The lite mode design will replace the pro mode design for both themes. Retention of key features like search, referral, notifications, quick action button, and banners.

Knowledge Base Article

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CoinDCX Unified App

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Can I add or manage indicators on the chart?

You can search and add indicators like Moving Averages, RSI, MACD, and more from the top toolbar. You can add multiple indicators to the charts, which can help you adjust the settings or appearance. ​ ​

Knowledge Base Article

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Charts & Indicators

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How do I change the timeframe on my chart?

You can switch the chart to show different timeframes like 1 minute, 15 minutes, 1 hour, or 1 day from the top toolbar. This helps you zoom in for short-term moves or zoom out to see bigger trends. Just tap the timeframe option and pick the one you need.

Knowledge Base Article

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Charts & Indicators

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Can I customize candle colors and chart appearance?

Yes, you can change the colors of candles, grid lines, background, and more in the chart settings. This lets you personalize the chart to your liking. ​ ​

Knowledge Base Article

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Charts & Indicators

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Why is my Crypto Deposit & Withdrawal (CDW) access blocked and how can I fix it?

Your access may be blocked if: ​ Travel Rule data provided is incorrect, conflicting, or missing KYC/compliance checks are incomplete Suspicious or unauthorized activity is detected You can restore access by correcting the details and completing the required checks.

Knowledge Base Article

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Crypto Deposit & Withdrawal (CDW) & Travel Rule

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Will the deposit or withdrawal fee structure change?

No, the fees for deposits and withdrawals remain the same. However, compliance checks are now more robust, ensuring transactions meet regulatory standards.

Knowledge Base Article

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Custody FAQs

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Where can I change the timezone setting in the charts?

Click the clock at the bottom right of your chart (on web/desktop) or go to chart settings then select Symbols and then your preferred timezone from the list, and your chart will instantly reflect the new timezone. This will help you align chart times with your local trading hours or market of inter

Knowledge Base Article

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Charts & Indicators

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What is the role of FIU-IND under PMLA?

FIU-IND (Financial Intelligence Unit - India) is the central agency responsible for receiving, processing, analyzing, and disseminating information relating to suspect financial transactions. It plays a crucial role in identifying and preventing money laundering and other related offences.

Knowledge Base Article

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PMLA Rules from a User POV

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Why is my transaction delayed, rejected, or not reflecting?

This may happen if: ​ Travel Rule details do not match or are missing Wrong network or unsupported token used KYC/Compliance checks are pending Blockchain congestion

Knowledge Base Article

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Crypto Deposit & Withdrawal (CDW) & Travel Rule

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Will my chart settings and drawings be saved?

In most cases, your chart settings and drawings are saved automatically in your browser. If you clear browser data or switch devices, you may need to set them again.

Knowledge Base Article

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Charts & Indicators

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24