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Why can I see my wallet balance decrease?

Your wallet balance may decrease if the conversion rate is revised downward after you have added funds. This means the updated conversion rate is lower compared to the previous one, and your wallet balance is adjusted accordingly. For example: If you add INR 10,000 to your Options Wallet when the co

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USDT<>INR Conversion Rate

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Why does my wallet balance appear to increase?

Your wallet balance may increase if the conversion rate is revised upward after you have added funds. In this case, the updated conversion rate is higher than the previous one, and your wallet balance is adjusted accordingly. For example: If you add INR 10,000 to your Options Wallet when the convers

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USDT<>INR Conversion Rate

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How can I view expired contract charts?

Currently, expired contract charts are not supported. You can refer to their order history or trade details for past contract information.

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Options - Contract Chart

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How long does it take for higher leverage to be applied?

Once you complete five Futures orders, it can take up to 7 days for the higher leverage to be applied to your account. If it's been less than 7 days, please wait for the update to be processed automatically. If you still don't see the higher leverage after 7 days, please contact our Support team.

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Leverage & Margin Mode

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What happens to my open orders in the delisted trading pair?

Any open orders placed in the trading pair being delisted will be automatically cancelled at the time of delisting. If you still wish to trade the token, you can place a new order using one of the other supported trading pairs.

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Pair Delisting

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Why are Futures pairs delisted?

CoinDCX regularly reviews all Futures trading pairs to ensure they continue to meet our listing standards and provide a safe and reliable trading experience. A Futures pair may be delisted if it no longer meets our platform standards or if changing market conditions require us to reassess its availa

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Futures Pair Delisting

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Will this impact the Past PNL?

No, it will not impact the Past PNL of your options positions. The Past PNL remains unchanged, as all necessary adjustments are already accounted for during the settlement process.

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USDT<>INR Conversion Rate

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How can this conversion rate revised can impact my open orders?

Existing open orders will be executed as expected. If an order gets executed after the revision, the applicable conversion rate at the time of execution will be used.

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USDT<>INR Conversion Rate

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Will I be able to see the conversion rate?

On the Position Page, you will not be able to see the conversion rate if your position was opened and closed at different conversion rates. However, if your position is opened and closed at the same conversion rate, then the conversion rate will be visible.You can still check the applicable conversi

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USDT<>INR Conversion Rate

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Why can I not see the Net PNL of my closed position?

The Net PNL for your closed position will be reflected after one day. This delay occurs because your position was settled at a different conversion rate, and the system takes time to complete the final settlement calculation.

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USDT<>INR Conversion Rate

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What is the impact on my active position?

If the conversion rate is revised while your position is still active, it can impact your position. This is because your position was opened at an older conversion rate, and now the conversion rate has changed. Due to this, the Active PNL and Margin may show some discrepancy, as they are calculated

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USDT<>INR Conversion Rate

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How can I check the current conversion rate?

You can check the current conversion rate directly within the app. Go to Options → Click on the three dots → Select “Conversion Rate” to view the latest applicable rate.

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USDT<>INR Conversion Rate

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Where can I track the ongoing Airdrop?

For now you can always track from Email communication and Push Notifications which we send, plus we also request you to kindly go through our blog for more details on announcements related to this. ​ You can refer to all the announcements here.

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Airdrop

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Will the conversion rate impact any changes in the maintenance margin required?

No, the revision in the conversion rate does not impact the maintenance margin ratio or increase the chances of liquidation. All balances and position-related values are proportionally updated based on the revised conversion rate, ensuring that the overall margin requirement remains unchanged.

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USDT<>INR Conversion Rate

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Why was my TP/SL order rejected after triggering?

A TP/SL order may be rejected if: There is insufficient liquidity No matching bid/ask is available Market conditions change rapidly A warning is shown during order placement to inform users of this possibility.

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Options - TP/SL

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How do I open a contract chart in the app?

Tap on any strike price from the option chain. The specific contract chart and order screen will open automatically. You can toggle between Index Chart and Contract Chart at any time.

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Options - Contract Chart

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Where can I learn more about Drawing Templates?

If you'd like to explore Drawing Templates in more detail, including how to create, manage, and use them effectively, please refer to our detailed guide: Blog Link

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Drawing Template

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Why is my drawing not getting saved?

Drawing Templates only save your customized settings (like color, size, etc.), not the actual drawing. So when you create a new drawing, it will follow your saved style, but any previous drawings will not be retained. To save your drawings, you will need to save the layout.

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Drawing Template

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What is the price at which I will get Airdrop?

Since these are distributed Tokens the price of the Airdrop is 0.

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Airdrop

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Why is TP/SL based on Mark Price and not LTP?

Mark Price provides a fair and continuous price reference, even when trades are not happening. LTP can be flat or misleading during low liquidity, whereas Mark Price reflects the true contract value and is used for TP/SL Trigger Price.

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Options - TP/SL

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24