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Which trading pairs are available in Spot Trading?

You can trade on Spot using INR Pairs (e.g., BTC/INR) & Crypto-to-Crypto (C2C) Pairs

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Spot Trading

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Are there any additional charges for using this feature?

No. Unified Buying Power and Auto Transfer & Place Order are available at no additional cost.

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Unified Wallet

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What if I accidentally shared my OTP or approved a suspicious request?

If you've accidentally shared your OTP or approved a suspicious request, take the following steps immediately: ​ Change your CoinDCX account password. Reset your Two-Factor Authentication (2FA) if you believe it may have been compromised. Review your account activity and update your security setting

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Account Safety

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My bank account was debited, but my INR Wallet wasn't credited.

If the amount has been debited from your bank account but isn't yet visible in your CoinDCX INR Wallet, allow the applicable processing time based on your payment method. UPI & IMPS: Typically processed instantly, but it may take up to 30 minutes in some cases.NEFT & RTGS: Generally processed within

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Deposit Delayed?

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What if I have an existing Paytm bank account linked to CoinDCX?

Due to recent Government regulations on Paytm Bank, Paytm bank accounts cannot be added for deposits on CoinDCX. We recommend changing your registered bank account to any other bank account. Refer to this FAQ on how to change bank accounts. ​ ​We appreciate your understanding as we aim to provide a

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Paytm Bank Account

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Do I need to sign and verify my private wallet every time I make a deposit or withdrawal?

No. You only need to verify and connect your private wallet once. Once your wallet has been successfully connected and verified, you can use the same wallet for future deposits and withdrawals without repeating the wallet signing process, unless the wallet is disconnected or re-verification is requi

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Wallet Verification & Proof of Ownership

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What if the DigiLocker screen is blank or not loading?

If the DigiLocker screen does not load properly, try the available Refresh or Retry option. If an option to open DigiLocker in your browser is displayed, you can also try that option. If you are still unable to complete verification, use the available manual document verification option, if shown.

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DigiLocker – Aadhaar & PIN Verification

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Where can I learn more about Layouts?

For a detailed walkthrough of Layout features, saving layouts, managing layouts, and best practices, please refer to our blog Link: Blog Link

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Layout

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Why am I charged gas fees for Buy and Sell transactions?

Gas fees are not charged by CoinDCX. They are blockchain network fees paid to validators for processing and securing your transaction. The fee amount depends on the network and current congestion.

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Crypto to Crypto Swap

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What can I do using Webhook?

A webhook allows access to: Place Limit OrdersPlace Market Orders

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Permissions & Access

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Who can raise a demise claim?

A demise claim may be raised by: A registered nominee linked to the deceased user's CoinDCX account.A legal heir or any other person legally entitled to receive the assets under applicable law.

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Demise Claim

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Why am I seeing the PIN-less DigiLocker option?

If your CoinDCX-registered mobile number is linked to an existing DigiLocker account, you may be automatically directed to the PIN-less DigiLocker login flow. You can then verify your identity using your mobile number and OTP.

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DigiLocker – PIN-less Verification

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How can I start a SIP?

You can start a SIP in two simple ways: Option 1: From Market/Search Search for a token Tap on the SIP option Enter amount and select frequency Choose the day/date for the installment Review fees and swipe to start ​ Option 2: From SIP Section Go to Invest → SIP Select a token Enter amount and frequ

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Systematic Investment Plan (SIP)

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What bank details do I need to provide?

To add your bank account, you'll need: Bank Account NumberIFSC Code Please ensure the details entered are accurate to avoid verification failures.

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Verify Bank Account Using Bank Details

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How is my Web3 Wallet secured?

Your Web3 Wallet is protected using advanced encryption and security measures. Your private key is securely stored in an encrypted format, ensuring it remains protected and cannot be accessed by anyone in plain text.

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Web3 Wallet & Recovery

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Can I update my nominee details?

Yes. You can update your nominee details anytime from the CoinDCX App by navigating to: Log in to the CoinDCX App. Tap the Profile Icon in the top-left corner. Select Account Settings. Go to Nominee Details. ​ After making the required changes, save the details and complete the OTP verification to u

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Nomination

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Who has the responsibility to furnish information to Director, FIU-IND

Every reporting is required to communicate to the Director the name, designation and address of the Designated Director and the Principal Officer. The Principal Officer shall furnish the information referred to in Rule 3 of Prevention of Money-Laundering (Maintenance of Records) Rules 2005, to the D

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PMLA Rules from a Reporting Entity POV

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What is Total P&L?

Total P&L (Profit & Loss) shows the overall profit or loss on all the cryptocurrencies you currently hold. Since cryptocurrency prices change continuously, the actual value may differ when you sell your assets.

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Portfolio Value

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Can I share my Drawing Template with others?

At the moment, Drawing Templates are designed for personal use and cannot be shared with other users.

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Drawing Template

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Since when has TDS been applicable to crypto trading?

TDS has been applicable to eligible crypto transactions from 1st July 2022.

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Tax Deducted at Source (TDS)

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24