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What happens if the amount transferred is different from the amount I have selected in the CoinDCX app for fund transfer?

In such a case, we will credit the exact amount that we have received from your bank account.

Knowledge Base Article

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Quick Bank Transfer

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How do I update/change my password?

To change your password for CoinDCX, click on 'Security' under Account. You will get an option to change your account password under Change Password and your withdrawal password under Change Withdrawal Password. Please make sure that both these passwords are different to secure your funds. Also note

Knowledge Base Article

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Update Profile Details

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Will there be earning opportunities on the CoinDCX Web 3 like on Okto?

Yes, in the future, that will be possible.

Knowledge Base Article

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Getting Started

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If I delete my app, are my crypto funds safe?

Your crypto funds are safe, no matter how many times you log in or out of your account or uninstall your mobile app. Just a friendly reminder to keep your login details handy. Next time you download the app, you'll be all set to access your funds! For some extra security, consider enabling 2FA and u

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Account Closure

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How can I adjust my position? What happens if I adjust my position?

You can adjust your position by: 1. Changing leverage 2. Adding or removing margin 3. Changing the liquidation price ​ While adjusting your position, if margin is being removed and if the USDT/INR conversion rate has changed after you entered the position, then any difference due to the conversion r

Knowledge Base Article

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INR Margin Futures

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Could I have the option to choose which features I'd like to enable the PIN for?

We will soon be introducing more preference options for the PIN feature where you will be able to control your preferences.

Knowledge Base Article

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PIN Related Issues

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Where can I check the conversion rate and my trade details?

You can view the INR to USDT conversion rate in the Market Switcher. Your profit or loss will be shown in the transaction history.

Knowledge Base Article

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INR Margin Futures

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Which tokens are included in Advanced Earn?

Currently Available: BTC (Bitcoin) ​ Coming Soon: ETH (Ethereum) and USDT (Tether)

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Advanced Earn

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How many SIP instalments can I miss due to insufficient balance?

It’s a myth that you can’t miss your Systematic Investment Plan (SIP) payments. And that if you do, your account will get deactivated. That’s not true at CoinDCX. You can skip your SIP instalments for as long as you prefer. Your SIP will continue as normal and not get deactivated.

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Systematic Investment Plan (SIP)

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How are the rewards distributed?

Rewards can be directly allocated to your locked balance & unlocked balance, locked balance with specific conditions depending upon campaigns the user has participated in.

Knowledge Base Article

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Reward Hub

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What is spot trading (Spot by CoinDCX)?

Spot trade, also known as a spot transaction, refers to trading of cryptos for instant delivery/ exchange. While using Spot by CoinDCX, you must have adequate balances in one currency to exchange for another. For example, depositing INR in order to exchange for BTC on the BTC/INR pair. After executi

Knowledge Base Article

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Trading Related Queries

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Is KYC mandatory for new users starting July 01, 2022?

Yes, all users will have to mandatorily complete their KYC process on/or before July 1, 2022, in order to make any transaction (Buy/Sell) on CoinDCX. We would urge you to complete your KYC well in advance, to avoid any delays.

Knowledge Base Article

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TDS for CoinDCX Pro Users

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What happens if my Stop Loss price is too close to the liquidation price?

You will receive a warning message that your position might get liquidated before the Stop Loss is triggered. However, you can still go ahead with the order.

Knowledge Base Article

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TP/SL Feature

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Is Crypto Withdrawal secure?

Yes, all transactions are secured using industry-leading protocols. Withdrawals can only be made to trusted wallets verified by you.

Knowledge Base Article

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Crypto Withdrawal access

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Will I incur gas fees when adding and sending funds?

Yes, gas fees apply to all transactions on the blockchain.

Knowledge Base Article

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Transfer

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How do you protect my wallet?

CoinDCX stores all locked cryptos in highly secure cold and multi-signature wallets. For more information, please visit https://coindcx.com/security.

Knowledge Base Article

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Futures Trading

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How are Okto Points calculated and when will they be credited?

Okto Points are calculated every week, with the earning period closing on Thursdays. This weekly cycle ensures that all your activities from the previous week contribute to your points balance. The more you interact and transact in Web3 mode, the more Okto Points you'll accumulate.

Knowledge Base Article

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Okto Points

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Why do I need to undergo KYC Re-verification for my crypto deposit?

We understand that going through KYC re-verification can seem like an extra step, but it’s an important measure to ensure the security and regulatory compliance of your transactions. Here’s why you might need to complete the process: Request for crypto withdrawal access: If you’ve requested access t

Knowledge Base Article

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Crypto Deposits

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How do I unlock the “Locked Points” available in the points section in Web3?

​ ​ When you complete your first successful trade on the CoinDCX Web3 platform, the Okto points awarded to you will be unlocked. Related article : How do I buy a token on Web3? Furthermore, you'll earn more Okto Points for every transaction you conduct in the CoinDCX Web3 platform. The more you trad

Knowledge Base Article

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Okto Points

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Do I need to use two separate emails to sign up and use CoinDCX and CoinDCX Pro?

CoinDCX is another product of CoinDCX Pro. To ensure that you do not face any hassles in maintaining your portfolio, simply login to CoinDCX using your existing email address that was used to register on CoinDCX Pro. In case you are a new member, signup on CoinDCX with any email address but try to k

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Create an Account

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24