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Does the Total Funding Fee include all my positions for the same trading pair?

No. The Total Funding Fee only reflects the Funding Fees for your currently active position. If you completely close the position and later open a new position in the same trading pair, the Total Funding Fee will restart from ₹0. Funding Fees from previously closed positions are not carried forward.

Knowledge Base Article

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Total Funding

C
Can I edit my deposit request on the CoinDCX Website?

No. The Edit Deposit Details feature is currently available only on the CoinDCX App.

Knowledge Base Article

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Deposit Requests

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Where can I see the fees paid on my trades?

Fees paid during trading remain visible on the Position Details Page. Once the refund is credited, appear separately in Transaction History as "Transfer In" in your Options Wallet.

Knowledge Base Article

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Refund Based Trading Fees in Options Trading

C
Can I change leverage for an active position?

No. Once a position is opened, you cannot change the leverage. The only way to adjust risk is by adding margin to the existing position.

Knowledge Base Article

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Liquidation

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How can I protect myself from being used for money laundering?

You can protect yourself from being used for money laundering by being aware of the risks and red flags of money laundering, and by reporting any suspicious activity to the authorities or financial institution.

Knowledge Base Article

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PMLA Rules from a User POV

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Is the CIPF externally audited?

Yes. The CIPF and CoinDCX’s security practices are independently audited by reputed firms to ensure credibility and compliance.

Knowledge Base Article

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Trust & Transparency Centre

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Does CoinDCX offer investment schemes, guaranteed returns, or account management through social media?

No. CoinDCX does not: Guarantee returns or profits on any investment. Provide portfolio management or account management services through social media or messaging apps. Ask customers to trade or transfer funds through personal bank accounts or wallets. ​ If you receive any such offer claiming to be

Knowledge Base Article

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Beware of CoinDCX Impersonators

C
Does cancelling a TP/SL order affect my open position?

No. Cancelling a TP/SL order only removes the exit condition. Your open options position remains active and unchanged until you manually close it or it is liquidated.

Knowledge Base Article

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Options - TP/SL

C
How do I transfer tokens from CoinDCX to CoinDCX Web3?

You can transfer supported tokens from your CoinDCX account to your CoinDCX Web3 Wallet by following these steps: Log in to the CoinDCX App. Switch to Web3 Mode. Go to Wallet. Tap Add Funds. Select the token you want to transfer. Verify that you've selected the correct blockchain network. Enter the

Knowledge Base Article

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Transfer

C
What happens if my Swap order fails?

If your Swap order fails due to a blockchain-related issue, your funds will be automatically refunded to your wallet within 2 hours. If you don't receive the refund within this timeframe, please contact our Support Team.

Knowledge Base Article

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Crypto to Crypto Swap

C
From which wallet is the SIP amount deducted?

SIP installments are deducted from your INR/Spot Wallet. It is important to maintain sufficient balance in this wallet before the scheduled installment date, as the amount will be automatically debited from here for each SIP cycle.

Knowledge Base Article

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Systematic Investment Plan (SIP)

C
My friend signed up using my referral link, but I can't see the referral. Why?

This can happen if the referral couldn't be successfully tracked during the installation process. Ask your friend to confirm that they: Clicked your referral link before installing the app.Installed and opened the app within 24 hours.Completed the sign-up using the same device. If all the steps were

Knowledge Base Article

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Refer & Earn

C
Why should I use Cross Margin?

Cross Margin allows you to make more efficient use of your available margin by sharing it across eligible positions. It can help reduce the chances of liquidation during temporary market fluctuations. However, because all available margin is shared, a liquidation can impact your entire Futures walle

Knowledge Base Article

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Leverage & Margin Mode

C
What if the submitted documents/KYC are rejected?

If there's a hiccup and your Re-KYC documents don't match the information in the government database, don't worry! You just need to send in the correct and valid KYC documents again. Once we have the right details, you'll be good to go for any transactions on our platform.

Knowledge Base Article

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Re-KYC Verification

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How can I download my TDS Certificate?

Follow these steps: Log in to the CoinDCX App. Go to Profile. Select Generate Reports. Click on TDS Certificate. Choose the required Financial Year. Download the certificate for the desired quarter in PDF format.

Knowledge Base Article

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Reports

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What happens if I have multiple open orders with different Take Profit and Stop Loss values?

You can set Take Profit (TP) and Stop Loss (SL) values for each open order. However, if you place a new order to increase quantity in an existing position with different TP and SL values and that order gets executed, the latest TP and SL values will be applied to your entire position. This means the

Knowledge Base Article

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Order Placing & Active Positions

C
What happens to my open orders in the delisted trading pair?

Any open orders placed in the trading pair being delisted will be automatically cancelled at the time of delisting. If you still wish to trade the token, you can place a new order using one of the other supported trading pairs.

Knowledge Base Article

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Pair Delisting

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How can I avoid scam tokens?

To help protect yourself from scam tokens, always Do Your Own Research (DYOR) before buying or interacting with any token on Web3. Before making an investment, consider verifying: The token's official contract address. The project's official website and social media channels. The token's liquidity a

Knowledge Base Article

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Web3 Safety & Security

C
Are other Earn products, such as Simple Earn, also being discontinued?

No, the current announcement applies only to Advanced Earn. There is no impact on Simple Earn, and users can continue placing new orders in Simple Earn as usual.

Knowledge Base Article

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Latest Updates on Advanced Earn

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Can I add an NRE, NRI, or NRO bank account?

No. NRE, NRI, and NRO bank accounts are currently not supported. Please use a resident Indian bank account for verification.

Knowledge Base Article

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Verify Bank Account Using Bank Details

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24