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Will the refund be credited if I close my position on the same day?

Yes. Refund eligibility is determined based on the trading fees charged on eligible trades executed during the day, irrespective of whether the position remains open or is closed on the same day. If trading fees are charged on your eligible trades, the corresponding refund will also be processed for

Knowledge Base Article

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Refund Based Trading Fees in Options Trading

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How can I save my Recovery File?

You can save your Recovery File by following these steps: Log in to the CoinDCX App. Switch to Web3. Go to Wallets. Tap the Security Lock icon. Select your linked Google account. Tap Save Recovery File. Tap Save. Choose the location where you want to store the file. ​ We strongly recommend saving th

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Web3 Wallet & Recovery

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Which bank account should I use for INR deposits?

Always use the registered bank account linked to your CoinDCX account through KYC when making INR deposits. ​ Do not use: Another person's bank accountAny wallet or pooling account Using any other bank account, wallet, or pooling account will result in the deposit being rejected. If you've already m

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Deposits from Wallets / Pooling Accounts

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Can I decide how my assets are shared between nominees?

Yes. If you've added two nominees, you can choose the percentage of assets allocated to each nominee. Important: The combined share of all nominees must equal 100%.

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Nomination

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Will I be charged gas fees if my transaction fails?

Yes. Gas fees are charged by the blockchain for processing your transaction, regardless of whether it succeeds or fails. This is because blockchain validators perform work to process the transaction even if it isn't completed successfully. To reduce the chances of a failed transaction, ensure you ha

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Crypto to Crypto Swap

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I changed or lost my phone. How can I access my account?

If you've changed or lost your phone: Restore Google Authenticator using your Secret Key if you have it.If you don't have your Secret Key, contact CoinDCX Support by tapping "Chat Now" in the top right corner for assistance with resetting your 2FA after completing the required verification.

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OTP & Two-Factor Authentication (2FA)

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How often will my volume be updated?

Your volume eligibility is recalculated after every trade. So as soon as a trade pushes your cumulative notional volume above $1 million, you lose refund eligibility starting from the very next trade.

Knowledge Base Article

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Refund Based Trading Fees in Options Trading

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Is the TDS rate fixed?

For most users, the standard TDS rate is 1%. However, higher TDS rates may apply in certain cases as per government regulations. Please refer to the section "Why is my TDS rate higher than 1%?" below.

Knowledge Base Article

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Tax Deducted at Source (TDS)

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Is CoinDCX tracking my live location?

No. CoinDCX only accesses your location during the selfie verification process to help securely verify your identity. Your live location is not continuously tracked.

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Selfie Verification & Location Access

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Can I trade with different tokens using Quick Trade?

No. Quick Trade supports swapping only with the native token of the blockchain network. For example, if you are trading a token on the Solana network, the swap must be done using SOL. If you want to swap using a different token or INR, you will need to use the Normal Swap option.

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Quick Trade

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Do I need to provide Travel Rule details for every transaction?

Yes. You must provide Travel Rule details for every crypto deposit or withdrawal, as required under applicable regulatory guidelines.

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Crypto Access & Eligibility

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How to transfer INR from a master account to a Sub-Account?

Yes. You can transfer INR from the Master Account to a Sub-Account. ​ To transfer INR: ​ Log in to the Master Account on the website.Go to Profile → Sub-Account → Funds.Click Transfer In.Select INR from the dropdown.Enter the amount in the Quantity field.Click Transfer.Enter the required OTP/2FA to

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Permissions & Access

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How can a Sub-Account manage their Security settings?

Log in to the CoinDCX website: https://account.coindcx.com/login​ Click the Profile icon in the top-right corner.Select Security.​ The following settings can be changed, updated, or managed: Google AuthenticatorPasswordVerified DevicesBackup Codes

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Sub-Account Profile & Security

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Why was TDS deducted even though I incurred a loss?

TDS is deducted on eligible sell transactions and is not dependent on whether the trade resulted in a profit or loss.

Knowledge Base Article

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Tax Deducted at Source (TDS)

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I denied the location permission. What should I do?

If you accidentally denied location access: Enable location permission for the CoinDCX app or website from your device or browser settings.Return to the KYC flow.Retry the selfie verification.Once location permission is enabled, you can continue with the verification process.

Knowledge Base Article

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KYC Verification

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How can I check SIP returns?

You can view your SIP returns in Portfolio → SIP, where all your active SIPs are listed. For each SIP, you can track performance by toggling between Estimated Returns (%) and XIRR (%), giving you the flexibility to view both simple profit/loss and your actual return over time based on your investmen

Knowledge Base Article

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Systematic Investment Plan (SIP)

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Why was my TP/SL order rejected after triggering?

A TP/SL order may be rejected if: There is insufficient liquidity No matching bid/ask is available Market conditions change rapidly A warning is shown during order placement to inform users of this possibility.

Knowledge Base Article

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Options - TP/SL

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Why does my PNL still show fees even after receiving a refund?

Trading fees are deducted at the time of trade execution and are immediately reflected in your PNL. The corresponding fee refund is processed separately and credited to your Options Wallet, where it can be viewed in Transaction History with the transaction type “Transfer In.” Once the refund is cred

Knowledge Base Article

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Refund Based Trading Fees in Options Trading

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Why are you reviewing or closing the product now?

As a customer-focused platform, we periodically review our products to ensure they remain aligned with their intended design, risk exposure, and market conditions. Based on our recent review, we determined that Advanced Earn no longer meets the intended risk–return expectations. As a result, we have

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Latest Updates on Advanced Earn

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Who can I contact for further support?

If you have any further questions regarding Advanced Earn or your balance, please feel free to reach out to us. We will be happy to assist you.

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Latest Updates on Advanced Earn

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24