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Can I trade with different tokens using Quick Trade?

No. Quick Trade supports swapping only with the native token of the blockchain network. For example, if you are trading a token on the Solana network, the swap must be done using SOL. If you want to swap using a different token or INR, you will need to use the Normal Swap option.

Knowledge Base Article

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Quick Trade

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Why am I not eligible for External Wallet Transfer while my friend is?

Eligibility is evaluated individually for every user based on internal risk assessment and compliance checks. As these checks may differ from one user to another, it is possible for one user to be eligible while another is not.

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External Wallet Transfer

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How do I place an Insta Buy order on the Website?

Log in to your CoinDCX account. Go to Trade → Coins → Quick Buy. Search for and select the cryptocurrency. Choose Buy. You will see the Estimated Buying Price, which reflects the best available market price. It may differ from the selling price. Enter the amount you want to invest. Review the estima

Knowledge Base Article

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Insta Trading

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Can I use PIN-less DigiLocker login if my CoinDCX mobile number is different from my DigiLocker mobile number?

No. PIN-less login is based on the mobile number registered with your CoinDCX account being linked to your DigiLocker account. If no matching DigiLocker account is found, you can continue with the Aadhaar Number + DigiLocker PIN login option.

Knowledge Base Article

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DigiLocker – PIN-less Verification

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Can the master account cancel orders placed by a Sub-Account?

Yes. The master account can oversee Sub-Account activity and manage orders across its Sub-Accounts.

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Permissions & Access

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What is Futures Pair Delisting?

Futures Pair Delisting is the permanent removal of a Futures trading pair from the CoinDCX platform. Once delisted, you will no longer be able to open new positions in that Futures pair.

Knowledge Base Article

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Futures Pair Delisting

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How is the Available Balance calculated?

Available Balance includes Product Wallet Balance & INR Spot Wallet Balance The following balances are excluded: Locked margin in open positions Open order funds Margin hold amounts Pending withdrawal amounts Any other non-tradable balances Only funds available for trading are considered.

Knowledge Base Article

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Unified Wallet

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What are the risks of Cross Margin compared to Isolated Margin?

With Isolated Margin, your risk is limited to the margin allocated to a specific position. If that position is liquidated, your other positions and remaining wallet balance remain unaffected. With Cross Margin, all available margin in your Futures wallet is shared across eligible positions. As a res

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Leverage & Margin Mode

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How do I enable Two-Factor Authentication (2FA)?

Sub account will log in to the website: https://account.coindcx.com/login Tap the Profile icon in the top-right corner.Select Security.Tap Google Authenticator.Download Google Authenticator or click Next if it's already downloaded.Copy the Secret Key.Open Google Authenticator.Tap the + icon.Enter Co

Knowledge Base Article

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Sub-Account Profile & Security

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Can I pay fees in other tokens while using Quick Trade?

No. When using Quick Trade, both the swap and the applicable fees must be paid using the native token of the blockchain network. Other tokens cannot be used for fee payment in Quick Trade.

Knowledge Base Article

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Quick Trade

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Why do I need to update my KYC information again?

CoinDCX requires all users to complete Identity Verification at regular intervals to enhance the security of their accounts and ensure compliance with regulatory requirements. Periodic verification, known as Re-KYC, is a mandatory process that requires users to update their KYC documentation at regu

Knowledge Base Article

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Re-KYC Verification

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What is Futures Trading?

Futures Trading lets you trade on the future price movement of cryptocurrencies without owning them. On CoinDCX, all futures contracts are perpetual, which means they do not have an expiry date and can be held as long as you maintain sufficient margin. You can: Go Long if you expect the price to ris

Knowledge Base Article

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Introduction to Futures Trading

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Why so frequent changes in Web 3 fees? I.e. Jan 25 and Oct 25?

The Web3 fee revisions in Jan and Oct 2025 are driven by underlying infrastructure realities, volatile on-chain gas costs, higher liquidity routing expenses, expanded security and compliance requirements, and the need to scale multi-chain infrastructure as adoption grows. The fee adjustment brings f

Knowledge Base Article

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Web3 - Fee Update

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When should I block a device?

You should consider blocking a device if: You no longer use that device.You've sold or given away the device.Your phone or laptop has been lost or stolen.You notice a device that you don't recognize. Blocking unused or unfamiliar devices helps keep your account secure.

Knowledge Base Article

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Verified Devices

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What should I keep in mind when uploading my passport?

For a smooth verification process, make sure: The front and back of your passport are clearly visible.All four corners of the passport are visible.Your Passport Number, Name, Date of Birth, and Expiry Date can be clearly read.Your live selfie is clear and captured as instructed.​ Note: Only Indian p

Knowledge Base Article

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Passport Verification

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How can I view my Verified Devices?

You can view all devices linked to your CoinDCX account from the app. Follow these steps: ​ Log in to the CoinDCX app.Tap the Profile icon.Go to Security Settings.Select Verified Devices. You'll see a list of devices that have been verified to access your account.

Knowledge Base Article

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Verified Devices

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What happens if I don't take any action before the deadline?

The remaining token balance will be converted into USDT at the prevailing market price after the 30-day withdrawal window within 5 working days as per the Delisting Process.

Knowledge Base Article

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External Wallet Transfer

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What happens to my Profit & Loss (PnL)?

Your overall Profit & Loss (PnL) does not change due to redenomination. Only the token quantity and price are adjusted according to the conversion ratio, while the overall value of your investment remains the same. For example: Before Redenomination Quantity: 10 Average Buy Price: ₹100 Current Price

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Rebranding/Redenomination

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What is Biometric Login?

Biometric Login lets you securely access your CoinDCX app using your device's fingerprint or Face ID instead of entering your Login PIN each time. It's a convenient way to sign in while keeping your account secure.

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Biometric Login

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How do I change my Login PIN?

You can change your Login PIN anytime from the app. Follow these steps: Open the CoinDCX app.Go to Security Settings.Select Change Login PIN.Enter your current PIN.Enter a new 6-digit PIN.Confirm the new PIN. Your new Login PIN will be updated immediately. ​ Good to know: The new PIN cannot be the s

Knowledge Base Article

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Login PIN

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
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*Certified in India for May 2023-24