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How can I check if my USDT has been credited?

Once the conversion is completed, you can verify the credit by: Checking your USDT Wallet balance, or Downloading your Trade Report, where the conversion details will be available.

Knowledge Base Article

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Token Delisting

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I deposited INR from a Paytm Wallet, Amazon Pay, or another pooling account. What should I do?

If you've deposited INR from a wallet or pooling account, please reach out to our Chat.

Knowledge Base Article

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Deposits from Wallets / Pooling Accounts

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Can I apply indicators and other chart features on the contract chart?

Yes. All existing chart features remain available, including: Time intervals, Chart types, Indicators. The experience is the same as other charts on the platform.

Knowledge Base Article

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Options - Contract Chart

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Why are INR withdrawals temporarily unavailable after enabling or disabling 2FA?

For your account's security, INR withdrawals are temporarily unavailable for 24 hours after enabling or disabling Two-Factor Authentication. This cooling-off period helps protect your account from unauthorized changes and fraudulent withdrawals.

Knowledge Base Article

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OTP & Two-Factor Authentication (2FA)

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Why was my Weekly SIP skipped or why is my next SIP date showing differently?

Your Weekly SIP requires a minimum gap of 7 days between two consecutive SIP installments. If the recurring day selected by you does not satisfy this 7-day gap from your first SIP installment, the next SIP installment is automatically scheduled for the following week on the same day you selected. Ex

Knowledge Base Article

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Systematic Investment Plan (SIP)

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Is there a minimum order amount for INR to Crypto Swap?

Yes. The minimum order amount depends on the token and is typically ₹200 or ₹500. You can view the applicable minimum order amount on the order confirmation page before placing your order.

Knowledge Base Article

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INR to Crypto Swap

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Can I use a mobile number that's already registered on CoinDCX?

No. The new mobile number must not already be associated with another CoinDCX account.

Knowledge Base Article

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Mobile Number Update

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How can I start a SIP?

You can start a SIP in two simple ways: Option 1: From Market/Search Search for a token Tap on the SIP option Enter amount and select frequency Choose the day/date for the installment Review fees and swipe to start ​ Option 2: From SIP Section Go to Invest → SIP Select a token Enter amount and frequ

Knowledge Base Article

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Systematic Investment Plan (SIP)

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Is there a limit to how many Drawing Templates I can save?

Yes, there is a limit to the number of Drawing Templates that can be saved on the platform. Once the maximum limit is reached, you may need to delete an existing template before creating a new one.To keep your templates organized, we recommend periodically reviewing and removing templates that are n

Knowledge Base Article

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Drawing Template

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What if the amount matches in my TDS Certificate but not on the Income Tax Portal?

If the TDS amount matches in your Trade Report and TDS Certificate but differs from what you see on the Income Tax Portal, there is generally no impact on your ability to claim the TDS. This is because the Income Tax Portal may display the cumulative TDS credited against your PAN for the financial y

Knowledge Base Article

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Tax Deducted at Source (TDS)

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My fingerprint or Face ID isn't working. What should I do?

If biometric authentication fails: Try scanning your fingerprint or face again.Make sure your fingerprint sensor or camera is clean.Check that your fingerprint or Face ID is working for other apps on your device.If needed, use your Login PIN or password to access your account

Knowledge Base Article

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Biometric Login

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What is the minimum and maximum amount for an Insta order?

The minimum amount required to place an Insta Order is ₹100. The maximum order amount varies based on the cryptocurrency you are trading.

Knowledge Base Article

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Insta Trading

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What is the process of KYC under PMLA?

KYC stands for Know Your Customer. Under PMLA, Reporting Entities are required to obtain information about their customers' identity, address, occupation, and other relevant details by collecting their PAN, Officially Valid Documents (OVD) & other related documents.

Knowledge Base Article

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PMLA Rules from a User POV

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What is an OVD?

OVD stands for “Officially Valid Document” means the passport, the driving license proof of possession of Aadhaar number, the Voter's Identity Card issued by Election Commission of India, job card issued by NREGA duly signed by an officer of the State Government, the letter issued by the National Po

Knowledge Base Article

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PMLA Rules from a User POV

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How do I add a nominee?

You can add a nominee only through the CoinDCX App. Follow these steps: Log in to the CoinDCX App.Tap the Profile icon in the top-left corner.Select Account Settings.Go to Nominee Details.Enter your nominee's details.Tap Save Nominee Details.Enter the OTP sent to your registered mobile number. Your

Knowledge Base Article

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Nomination

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Why do I need to update my KYC information again?

CoinDCX requires all users to complete Identity Verification at regular intervals to enhance the security of their accounts and ensure compliance with regulatory requirements. Periodic verification, known as Re-KYC, is a mandatory process that requires users to update their KYC documentation at regu

Knowledge Base Article

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Re-KYC Verification

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What is Futures Trading?

Futures Trading lets you trade on the future price movement of cryptocurrencies without owning them. On CoinDCX, all futures contracts are perpetual, which means they do not have an expiry date and can be held as long as you maintain sufficient margin. You can: Go Long if you expect the price to ris

Knowledge Base Article

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Introduction to Futures Trading

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Which devices support Biometric Login?

Biometric Login is available on compatible devices that support: Fingerprint authenticationFace ID or facial recognition Your device must have biometric authentication set up in its system settings before you can enable it in the CoinDCX app.

Knowledge Base Article

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Biometric Login

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Can I generate Backup Codes using the CoinDCX app?

No. Backup Codes are currently available only on the CoinDCX website. To generate or manage your Backup Codes, log in to your account on the website and navigate to: Profile Icon > Security > Backup Codes

Knowledge Base Article

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Backup Codes

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How is INR Futures volume included in VIP calculation?

Your INR Futures trading volume is converted into USDT using a predefined conversion rate and then added to your USDT Futures volume to calculate the total Futures trading volume.

Knowledge Base Article

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VIP Levels

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24