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Why do I need a Recovery File?

The Recovery File serves as a backup for your Web3 Wallet. It helps you regain access to your wallet if you lose access to your linked Google account or change your email address. Without the Recovery File, you may permanently lose access to your Web3 Wallet and the assets stored in it. For your sec

Knowledge Base Article

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Web3 Wallet & Recovery

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How is the Available Balance calculated?

Available Balance includes Product Wallet Balance & INR Spot Wallet Balance The following balances are excluded: Locked margin in open positions Open order funds Margin hold amounts Pending withdrawal amounts Any other non-tradable balances Only funds available for trading are considered.

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Unified Wallet

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How can I track the status of my CW access application?

You can monitor the progress of your application directly in the Crypto Withdrawal section of your account. You will also receive notifications whenever there is an update on your application status.

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Crypto Access & Eligibility

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Will blocking a device sign me out of that device?

Yes. Once a device is blocked, it will no longer be able to access your CoinDCX account. You'll need to contact CoinDCX Support by tapping "Chat Now" in the top right corner to unblock the device.

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Verified Devices

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Can I delete my Backup Codes?

Yes. You can delete your Backup Codes from the CoinDCX website. Go to: Profile Icon > Security > Backup Codes > Manage ​ From there, select Delete to remove your existing Backup Codes.

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Backup Codes

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My linked bank is under maintenance. How can I deposit INR?

If your linked bank is currently under maintenance, you may not be able to initiate an INR deposit until the maintenance activity is completed. Once the maintenance activity has ended, you can try your deposit again. Note: The maintenance duration depends on your bank, and CoinDCX isn't able to prov

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Unable to Deposit INR?

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What is Biometric Login?

Biometric Login lets you securely access your CoinDCX app using your device's fingerprint or Face ID instead of entering your Login PIN each time. It's a convenient way to sign in while keeping your account secure.

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Biometric Login

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Can I still log in if Biometric Login doesn't work?

Yes. If biometric authentication isn't available or fails, you can log in using your Login PIN or password, depending on your account settings.

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Biometric Login

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My bank branch has changed. Will it affect my INR withdrawals?

Yes, it may. If your bank home branch has changed, your IFSC code may also have changed. If the registered IFSC on your CoinDCX account is no longer valid, your INR withdrawals may not be processed successfully. Please update and verify your bank account details before initiating another withdrawal.

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Withdrawal Delayed/Rejected?

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How long does it take to transfer funds between wallets?

Transfers between your CoinDCX wallets are typically processed instantly. If the transfer isn't reflected after a few minutes, please refresh your wallet balance. If the issue persists, reach out to our Chat. Our support team will be happy to assist you.

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Transfer Funds Across Wallets

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What happens if I do not sign and verify my private wallet?

If wallet verification is required and you do not complete the signing process, ownership of the wallet cannot be confirmed. As a result, your deposit or withdrawal request may remain pending until the required verification is completed. To avoid delays, please complete the wallet signing process wh

Knowledge Base Article

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Wallet Verification & Proof of Ownership

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Where can I change the timezone setting in the charts?

Click the clock at the bottom right of your chart (on web/desktop) or go to chart settings then select Symbols and then your preferred timezone from the list, and your chart will instantly reflect the new timezone. This will help you align chart times with your local trading hours or market of inter

Knowledge Base Article

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Charts & Indicators

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What's the difference between Isolated Margin and Cross Margin?

The main difference lies in how margin is allocated. In Isolated Margin, only the margin assigned to a specific position is used for that trade. In Cross Margin, your available Futures wallet balance, margin allocated to all cross-margin positions and open orders, along with eligible unrealised PnL,

Knowledge Base Article

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Leverage & Margin Mode

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What transfer fees are charged?

Transfers between CoinDCX and CoinDCX Web3 are subject to blockchain gas fees. The gas fee is charged by the blockchain network to process and validate your transaction. Since it depends on network congestion, the fee may vary over time.

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Transfer

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Can I use an email ID that's already registered on CoinDCX?

No. An email ID that is already linked to a CoinDCX account cannot be used again.

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Email ID Update

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How is my Web3 Wallet secured?

Your Web3 Wallet is protected using advanced encryption and security measures. Your private key is securely stored in an encrypted format, ensuring it remains protected and cannot be accessed by anyone in plain text.

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Web3 Wallet & Recovery

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What is the Quick Trade option?

Quick Trade (Quick Buy & Quick Sell) allows your orders to be executed instantly on the blockchain. Since the execution is faster, it helps reduce delays and minimizes the impact of slippage that can occur due to slower order execution. The goal of Quick Trade is to provide faster and more efficient

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Quick Trade

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Will I be able to see the charges breakdown before placing a Quick Trade order?

Yes. The complete fee and charges breakdown will be displayed on the order page before you confirm and place your Quick Trade order.

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Quick Trade

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Can I customize the slippage percentage in Quick Trade?

Yes. You can customize the slippage percentage while placing an order in Web3, both for Quick Trade and Normal Swap. This allows you to control how much price movement you are willing to accept during execution.

Knowledge Base Article

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Quick Trade

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Why do I need to complete Enhanced Due Diligence (EDD) for Crypto Withdrawal access?

EDD is required to ensure compliance with regulatory standards and to protect users from risks related to fraud, suspicious activity, or misuse. Completing EDD helps us maintain a safe, transparent, and compliant ecosystem for all CoinDCX users.

Knowledge Base Article

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Crypto Access & Eligibility

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24