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What is a market order?

A market order is an option to buy or sell your crypto, no matter what the price is. When executed, this order basically fills all the opposing orders in the orderbook until the desired quantity is reached.

Knowledge Base Article

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Futures Trading

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Do I need to take any action due to this update?

No user action is required. The revised fee will be automatically applied to eligible transactions from the effective date.

Knowledge Base Article

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Web3 - Fee Update

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What should be the relationship between me and the nominee?

You can choose someone close to you, like your parents, siblings, spouse, children, or legal guardian, to be nominated as the account holder.

Knowledge Base Article

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Nomination

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Is this information mandatory?

Yes. Adding your income and occupation details is now required. Without this, your KYC will not be complete and you won’t be able to trade on CoinDCX.

Knowledge Base Article

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Income & Occupation Details

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Is my data safe?

Yes. Your information is secure and used only for regulatory compliance purposes, in line with data protection standards.

Knowledge Base Article

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Income & Occupation Details

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How do I buy a token in Web 3?

You can buy a token with these simple steps: Head over to the Trade section in Web 3 Search for the token you wish to buy and click on it View all the details pertaining to the token and then click on “Buy” button at the bottom Once you land on the order page, select the token you wish to pay in ord

Knowledge Base Article

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Trade

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How can I delete or block the devices I have once used to login to my CoinDCX Account?

Login to your CoinDCX account at https://coindcx.com/login. Click on the top right profile icon on the screen and click on ‘Profile’ >> Security.Under ‘Authentication’, you will get the option of ‘Verified Devices’’. Click on ‘Manage’Under ‘Signed Out’, you will be able to see all the devices you ha

Knowledge Base Article

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Account Related

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Can I partially close a position?

Yes, you have the option of partially exiting the position in Margin. For more details, please click here

Knowledge Base Article

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Margin Trading

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I have forgotten my PIN. How can I set a new PIN?

No worries! To reset your PIN, follow these steps: Log in to your CoinDCX app. Tap the profile icon (top left) and select ‘Security’. In the ‘Security’ section, tap ‘Tap Reset Login Pin’. Tap ‘Reset Login Pin’ and then click Continue. Enter your new 6-digit pin. Re-enter the pin to confirm. Once don

Knowledge Base Article

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PIN Related Issues

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What is DCX Futures? What are the pairs available for trading?

Futures are contracts that facilitate the buying or selling of an underlying asset at a predetermined price at a future point in time. Counterparties are obligated to fulfil the terms of the contract, either buying or selling the asset at the decided price on the date of expiry. There are special ty

Knowledge Base Article

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Futures Trading

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What should I do if my account has been compromised?

If you suspect that your CoinDCX account might be at risk or compromised, we kindly ask you to reach out to our support team through the chat . They're here to help and will guide you through the necessary steps to address the situation.

Knowledge Base Article

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Account Closure

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How to spot a phishing scam?

The most common types of scams will target you through fake emails, text messages, voice calls or letters that contain: Seeking of username/email and password. Links to password reset or login pages. Attachments to download or view content. Sale or prize deal with discounts and vouchers or claim the

Knowledge Base Article

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Account Related

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When can I exit my Earn?

You can exit it any time and the tokens will be released from Earn. However, if they are exited before the minimum tenure and/or agreed tenure, no returns accrue to the user.

Knowledge Base Article

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Simple Earn

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What is Trade?

CoinDCX Web 3 provides its users with a functionality to buy/sell thousands of tokens in exchange for another token on multiple chains/networks.

Knowledge Base Article

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Trade

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How to Enable Trusted Withdrawals?

Enabling withdrawals is a one-step procedure. Click on the Enable Only-Trusted toggle beside the “Add Address” button. And you will get the following screen. Once you enter your Withdrawal password, you will be asked to enter your one-time 2FA. Trusted withdrawal is activated as soon as you accept t

Knowledge Base Article

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Account Related

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What should I do if amount is withdrawn without my consent?

If money is taken out without your permission, please get in touch with our support team and they will assist you further.

Knowledge Base Article

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Account Related

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What if I have multiple open orders with Take Profit/Stop Loss values specified against each order?

When multiple open orders have individual Take Profit (TP) and Stop Loss (SL) values, the system will apply these settings to each order. However, if you place a new order that includes TP and SL values, these new values will override your entire position's existing TP and SL settings. This means th

Knowledge Base Article

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TP/SL Feature

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How is Advanced Earn Different from Simple Earn?

Simple Earn is a product where users can enjoy low risk returns with no lock-in period. Simple earn deploys tokens in low-risk avenues like staking and Margin products which reduces the risk of loss of tokens. Advanced Earn provides an opportunity for higher returns with a minimum lock-in period, al

Knowledge Base Article

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Advanced Earn

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How is liquidation determined in Isolated Margin versus Cross Margin mode?

Unlike Isolated positions where there is a set liquidation price, in cross-margin mode, liquidation is based on the Margin Ratio, with positions facing liquidation when this ratio reaches 100%. There is no individual liquidation price for cross-margin positions.

Knowledge Base Article

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Cross Margin

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How can I redeem my virtual digital assets?

You can request to redeem your virtual digital assets anytime, as long as you follow CoinDCX's Terms of Use.However, if you redeem them before the minimum tenure, you won't be eligible for any returns under the Earn feature.

Knowledge Base Article

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Simple Earn

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24