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HS
Which records need to be maintained as per PMLA?

As per Rule 3 of the Rules Prevention of Money-Laundering (Maintenance of Records) Rules 2005, every reporting entity shall maintain a record of all transactions including, the record of : all cash transactions of the value of more than ten lakh rupees or its equivalent in foreign currency all serie

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

HS
What is the minimum tenure for which my virtual digital asset(s) have to be deployed under Earn in order to generate returns?

At the moment, the shortest period you can hold onto your virtual digital assets or tokens is 7 days. Please note that this duration may differ for various assets, and if there are any adjustments to the minimum holding period, we will make sure to keep you informed about it regularly.

Knowledge Base Article

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Simple Earn

C
What does the search experience look like?

The search will show: Recent searches. Top searches in Spot and Futures. Related tokens and pairs with relevant tags.

Knowledge Base Article

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CoinDCX Unified App

C
Will gas fees be deducted even if my transaction fails on the blockchain?

Yes, you will still be charged a gas fee even if your transaction fails. This happens because your gas fee covers the cost of processing the transaction, regardless of its outcome. Miners or validators on the network perform the work to validate your transaction, and the fee compensates them for thi

Knowledge Base Article

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Trade

HS
Is there any fee payable for nomination?

No, there are no fees payable on nomination request.

Knowledge Base Article

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Nomination

C
Can I transfer crypto directly from Okto to the CoinDCX Web 3?

Unfortunately, the Okto wallet and the CoinDCX Web 3 are separate entities, so crypto tokens cannot be transferred between them

Knowledge Base Article

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Transfer

C
What happens if I lose access to my Google account?

If you lose access to your Google account, unfortunately, you won't be able to recover your CoinDCX Web 3 crypto funds. We suggest reaching out to Google for help with account recovery.

Knowledge Base Article

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Getting Started

C
What is gas/transfer fees?

Gas fees represent the charges imposed by the blockchain for ensuring its security.

Knowledge Base Article

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Transfer

HS
What is the role of Directorate of Enforcement (ED)?

The Directorate of Enforcement is a multi-disciplinary organization mandated with investigation of offenses of money laundering and violations of foreign exchange laws. The statutory functions of the Directorate include enforcement of following Acts: The Prevention of Money Laundering Act, 2002 (PML

Knowledge Base Article

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PMLA Rules from a User POV

C
Will I incur gas fees when adding and sending funds?

Yes, gas fees apply to all transactions on the blockchain.

Knowledge Base Article

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Transfer

HS
What are the roles and responsibilities of various regulators & authorities in the enforcement of PMLA?

Section 54 of the Prevention of Money Laundering Act, 2002 empowers and requires various regulators & authorities to assist in the enforcement of the Act.

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

HS
What are the signs that it’s a scam?

As cryptos and allied digital assets are gaining popularity, the interest among the users is growing, so are the number of scams. There are multiple ways in which a new investor can be scammed. Scammers may pretend to be contacting you on behalf of CoinDCX. They can reach out to you pretending to be

Knowledge Base Article

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Security Tips

C
How can I close or exit an Options position before expiry?

To close your position, go to the Positions tab, tap on ‘Close’, and the Sell Order form will open. There, you can select the order type, enter the quantity, and view your estimated P&L and ROE % before placing the order.

Knowledge Base Article

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Crypto Options

HS
Can I deposit money from someone else's bank account into my CoinDCX account?

No. The deposit MUST be done only from the bank account that you have linked with your CoinDCX profile.

Knowledge Base Article

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Net Banking - Deposit Method

C
How do I transfer tokens from CoinDCX to CoinDCX Web3?

You can now transfer token from CoinDCX to CoinDCX Web 3 by following these easy steps: Go to Wallet Click on "Add Funds" Select the token of your choice Land on the order page and make sure you are transferring funds on your desired chain/network Enter the amount you wish to transfer Place the orde

Knowledge Base Article

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Transfer

C
How can I get my CDW access restored?

If your access has been restricted, it will either remain suspended or be reviewed for potential restoration in the future. Please note that restoration is not guaranteed and will be evaluated based on eligibility and platform policies.

Knowledge Base Article

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Crypto Deposit/Withdrawal Access Restriction

C
How do I unlock the “Locked Points” available in the points section in Web3?

​ ​ When you complete your first successful trade on the CoinDCX Web3 platform, the Okto points awarded to you will be unlocked. Related article : How do I buy a token on Web3? Furthermore, you'll earn more Okto Points for every transaction you conduct in the CoinDCX Web3 platform. The more you trad

Knowledge Base Article

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Okto Points

HS
Can PMLA be applied to foreign transactions?

Yes, PMLA can be applied to foreign transactions. It can also be applied to transactions that take place outside India but have a connection with India.

Knowledge Base Article

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PMLA Rules from a User POV

C
How to get more points?

Earning Okto Points is straightforward and rewarding: Loyalty Reward Point: As recognition for your past activities on the CoinDCX app, we're awarding you Loyalty Rewards in Okto Points. Trading Activity: Engage in trades involving 50,000+ tokens to earn points based on your transaction and activiti

Knowledge Base Article

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Okto Points

HS
How safe are my assets?

Hi there! We understand that the safety of your assets is a top priority, and we want to reassure you that at CoinDCX, your funds are in good hands. Here’s how we keep them safe: Trusted custody providers: We work with trusted providers to securely store your assets. Cold wallets: Around 95% of all

Knowledge Base Article

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Simple Earn

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24