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Can I hide or unhide my Past Futures Trading P&L?

Yes. On the History page, you have the option to hide or unhide your Past Futures Trading P&L based on your preference.

Knowledge Base Article

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Past PNL Enhancement

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Why is my Total Funding Fee showing a negative value?

A negative (-) value means you have paid Funding Fees during one or more Funding Fee intervals while your position has been active.

Knowledge Base Article

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Total Funding

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Will I receive the refund instantly after placing a trade?

No. Trading fees are charged immediately at the time of trade execution. Eligible trading fee refunds are processed separately and credited daily to your Options Wallet based on the eligible trades executed during the previous day. The refund amount credited will be the cumulative trading fees charg

Knowledge Base Article

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Refund Based Trading Fees in Options Trading

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How long does it take to complete this step?

It takes less than a minute. You just need to select your occupation and income range.

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Income & Occupation Details

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How do I reset my Backup Codes?

If you've used your Backup Codes or believe they've been compromised, you can generate a new set. Log in to the CoinDCX website and go to: Tap on the Profile Icon > Security > Backup Codes > Manage ​ Select Reset, complete the required verification, and a new set of 10 Backup Codes will be generated

Knowledge Base Article

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Backup Codes

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Can I generate Backup Codes using the CoinDCX app?

No. Backup Codes are currently available only on the CoinDCX website. To generate or manage your Backup Codes, log in to your account on the website and navigate to: Profile Icon > Security > Backup Codes

Knowledge Base Article

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Backup Codes

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What are Suggested Strategies?

Suggested Strategies are predefined multi-leg options strategies designed to help you get started quickly. Each strategy includes suggested contracts, a PNL chart, maximum profit, maximum loss, and estimated margin. You can add the entire strategy to your basket with a single tap.

Knowledge Base Article

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Basket Order

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What happens when I switch the underlying asset?

Basket Orders are maintained separately for each underlying asset. If you switch from one underlying asset (for example, BTC) to another (for example, ETH), the basket associated with that underlying asset is automatically loaded.

Knowledge Base Article

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Basket Order

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Why is CARF important?

CARF is important because it helps tax authorities obtain information about reportable crypto-asset activity, including transactions conducted through participating crypto-asset service providers. This supports greater tax transparency and helps prevent tax evasion involving crypto-assets. ​ For use

Knowledge Base Article

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CARF

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What if the DigiLocker screen is blank or not loading?

If the DigiLocker screen does not load properly, try the available Refresh or Retry option. If an option to open DigiLocker in your browser is displayed, you can also try that option. If you are still unable to complete verification, use the available manual document verification option, if shown.

Knowledge Base Article

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DigiLocker – Aadhaar & PIN Verification

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What if I don't have Aadhaar or a passport?

A valid Aadhaar or passport is mandatory to complete KYC on CoinDCX. If you don't have either document, we recommend applying for at least one before proceeding with KYC.

Knowledge Base Article

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DigiLocker – PIN-less Verification

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What is the Crypto Investor Protection Fund (CIPF)?

The CIPF is a dedicated safety reserve to protect users in case of unforeseen incidents. Similar to the investor protection funds in equity markets, it exists to provide a safety net for customers.

Knowledge Base Article

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Trust & Transparency Centre

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How does Auto TP/SL work?

Once enabled: Once enabled, Auto TP/SL will automatically pre-fill your saved TP and/or SL settings for new orders. Auto TP/SL will only be applied when you do not have an active position, open order, or locked margin in the same Futures pair. The values are derived from your saved ROE (%) settings.

Knowledge Base Article

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Trade Preset

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Can TP/SL guarantee the execution price?

No. TP/SL orders do not guarantee execution at the trigger price. The trigger is based on Mark Price, but execution occurs at the best available market price. Due to liquidity and market conditions, the final execution price may differ.

Knowledge Base Article

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Options - TP/SL

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What happens if I have multiple open orders with different Take Profit and Stop Loss values?

You can set Take Profit (TP) and Stop Loss (SL) values for each open order. However, if you place a new order to increase quantity in an existing position with different TP and SL values and that order gets executed, the latest TP and SL values will be applied to your entire position. This means the

Knowledge Base Article

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Order Placing & Active Positions

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What margin modes are available in Futures Trading?

CoinDCX supports two margin modes for Futures Trading, Isolated Margin & Cross Margin You can choose the margin mode that best suits your trading strategy and risk appetite.

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Leverage & Margin Mode

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When will my VIP Level be updated?

Your VIP Level is reviewed weekly based on your last 30 days of trading volume. Updates are processed every Monday.

Knowledge Base Article

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VIP Levels

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Where can I view my active positions/Open Orders?

To view your active positions: Log in to the app/website Go to Futures Click on the Positions/Orders tab

Knowledge Base Article

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Order Placing & Active Positions

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When will the new token be listed?

If the rebranded token has not yet been listed, trading will remain unavailable until the listing is completed. Once the token is listed and trading goes live, your PnL will be updated automatically, and we'll notify you through our official communication channels. Rest assured, your converted token

Knowledge Base Article

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Rebranding/Redenomination

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I forgot my Login PIN. How do I reset it?

If you've forgotten your Login PIN, don't worry - you can reset it. Follow these steps: Open the CoinDCX app.On the Unlock Using Your PIN screen, tap Forgot PIN.Tap Continue.Enter the OTP sent to your registered email address or mobile number.Create a new 6-digit Login PIN.Re-enter the PIN to confir

Knowledge Base Article

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Login PIN

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24