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How can I choose between the margin modes on the order form?

Users can now select their preferred margin mode directly on the order form depending on the individual risk tolerance and trading strategies. However, the users can’t change the margin mode if there are active positions or open orders

Knowledge Base Article

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Cross Margin

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Why am I seeing reduced USDT holdings in the Spot wallet?

Reduced USDT holdings in the Spot wallet could be due to transfers made to the Futures Wallet.

Knowledge Base Article

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Futures Wallet

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How can users trade in Futures with the introduction of Futures wallets?

To trade Futures, users need to transfer funds from their Spot wallet to their Futures wallet. Regardless of the margin mode chosen, this transfer is necessary to facilitate Futures trading. A new Wallet Transfer flow has been introduced to streamline this process.

Knowledge Base Article

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Futures Wallet

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What is a Futures Wallet and why is it introduced?

A dedicated Futures Wallet is being introduced for traders to better manage their funds while trading in Futures. With the introduction of this new wallet, you can simply transfer the funds with which you want to trade in Futures to a dedicated Futures Wallet, thus isolating your Spot balances. This

Knowledge Base Article

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Futures Wallet

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What if the USDT price changes after I open a trade?

If the USDT price changes after you open a trade, any profit or loss will be adjusted based on the new rate when you close or adjust the trade.

Knowledge Base Article

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INR Margin Futures

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When will I get access to Options trading?

We know you’ve joined our waitlist, You’ll soon be able to trade Options directly from our app. We’ll notify you as soon as access is enabled for your account.

Knowledge Base Article

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Crypto Options

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What is the price of the conversion in base currency, such as USDT or BTC?

The current market price of the base token will be considered on the date of the conversion. For example, the current USDT price will be considered for USDT conversion. ​ The amount that would be credited will be post deducting 1 % TDS.

Knowledge Base Article

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Delisting

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Who is a reporting entity?

Reporting entity means a banking company, financial institution, intermediary or a person carrying on a designated business or profession.

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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I received an email with the subject "xxxx yet to be confirmed xxxx." What does it mean?

This email is part of our communication to inform you about your VDA restriction. It indicates that we have identified a wallet interaction that may not comply with our policies, and your access has been disabled as a precaution.

Knowledge Base Article

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Crypto Deposit/Withdrawal Access Restriction

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Which chains are supported in CoinDCX Web 3?

We support following chains in CoinDCX Web 3: Base Solana Polygon Arbitrum BSC Optimism We are constantly working on offering more chain options to our users.

Knowledge Base Article

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Trade

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How does it work?

The API updates your fund transfers in real time. This means when you move your money between accounts or wallets, it happens instantly and your balances are updated right away.

Knowledge Base Article

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Sub-Account Balance Transfer API

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How can I avoid getting taxed on crypto?

The tax measures announced by the Government on cryptos are comprehensive, and it is unlawful to evade taxes.

Knowledge Base Article

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TDS for CoinDCX Pro Users

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How does two-factor authentication (2FA) for Login work?

Go to CoinDCX Login and enter your login credentials. After signing in, open the Google Authenticator app on your mobile device. Enter the 6-digit code from the Google Authenticator app. Click confirm to complete the login. ​ You’re now logged in securely!

Knowledge Base Article

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Account Related

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Is TDS applicable on “Gross order amount” or “Net order amount”?

According to the CBDT circular dated June 23, 2022 [read here], TDS is applicable on the Net order amount. In simple words, the Net order amount is the transaction value minus the exchange fees. For example, if you want to sell BTC worth ₹1000, an exchange fee of 0.2% is applicable on this amount af

Knowledge Base Article

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TDS for CoinDCX Pro Users

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What if my Backup Codes get compromised?

If you ever have concerns about the security of your backup codes, you can take action by resetting them. Simply click on the ‘Reset’ icon located on your backup codes details page. ​ Additionally, please be aware that when you generate new backup codes, the previous set will automatically become in

Knowledge Base Article

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Backup Codes

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Why are prices on the list screen slightly different than the Buy and Sell prices?

The price you see on the prices screen is the last price at which the coin was traded. The price you see you tap Buy or Sell is the price at which the coin is available for buy or sell. This price can be different from last traded prices as the markets can move since the last trade took place. The f

Knowledge Base Article

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Trading on CoinDCX

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How can I create, reset and delete my Backup Codes on CoinDCX Pro app?

To create your backup codes: Log into your CoinDCX Pro app Click on AccountsClick on SecurityClick on “Backup Codes”Click on “Continue to web login” and go to M-Web Backup Codes pageClick on “Get Backup Codes”Enter your password and OTP/Google Authenticator code and click on “Confirm"From here you c

Knowledge Base Article

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Backup Codes

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Can I cancel a deposit or withdrawal request?

​ Deposits/Withdrawal cannot be canceled once initiated.

Knowledge Base Article

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Custody FAQs

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Is there any fee charged for transfer from spot wallet to futures wallet or vice versa?

There is no fee charged on transferring funds between Spot and Futures wallet.

Knowledge Base Article

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Futures Wallet

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Are there any specific conditions for unlocking rewards?

User has to complete the assigned tasks, once the user completes all the levels associated with the Rewards campaign. Users will be eligible to claim rewards. Please note - each reward comes up with expiry so user had to ensure they complete the tasks/levels + claim rewards before the campaign timer

Knowledge Base Article

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Reward Hub

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24