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How do I disable Two-Factor Authentication (2FA)?

Follow these steps: Log in to your CoinDCX account.Go to Security.Tap Disable Google Auth.Tap Continue.Enter your Security PIN and tap Send OTP.Enter the OTP sent to your registered email address and the code generated by Google Authenticator.Tap Disable Google Auth. Your 2FA will be disabled succes

Knowledge Base Article

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OTP & Two-Factor Authentication (2FA)

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What should my Login PIN be?

Your Login PIN must: Be 6 digits long.Make it strongNot be shared with anyone. For better security, avoid using easily guessable PINs such as your birth year, mobile number, or repeated digits like 111111.

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Login PIN

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How does redenomination affect my holdings?

During a redenomination, the existing token is replaced with a new token based on the announced conversion ratio. For example: Old Token: BTC New Token: BTCQ Conversion Ratio: 1:10 If you hold 10 BTC, you'll receive 100 BTCQ after the redenomination. Although your token quantity changes, your Invest

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Rebranding/Redenomination

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Why are INR withdrawals temporarily unavailable after enabling or disabling 2FA?

For your account's security, INR withdrawals are temporarily unavailable for 24 hours after enabling or disabling Two-Factor Authentication. This cooling-off period helps protect your account from unauthorized changes and fraudulent withdrawals.

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OTP & Two-Factor Authentication (2FA)

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What is the proceeds of crime as per PMLA Act 2002?

The term "proceeds of crime" refers to any property derived or obtained, either directly or indirectly, by any person or entity as a result of criminal activity or from the value of any such property.

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PMLA Rules from a User POV

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What if the DigiLocker screen is blank or not loading?

If the DigiLocker screen does not load properly, try the available Refresh or Retry option. If an option to open DigiLocker in your browser is displayed, you can also try that option. If you are still unable to complete verification, use the available manual document verification option, if shown.

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DigiLocker – Aadhaar & PIN Verification

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Why does my order show as “Placed” instead of “Bought” or “Sold”?

If there is a delay in execution due to blockchain network congestion, the order may temporarily show as “Placed.” Once the transaction is confirmed on the blockchain, the tokens will be credited to your wallet and reflected under the Activity section.

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Quick Trade

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Is it mandatory to save the Recovery File?

No, saving the Recovery File is not mandatory, but it is strongly recommended. The Recovery File acts as a backup that helps you recover access to your Web3 Wallet if you lose access to your linked Google account or change your email address. The file name will look similar to coindcx_do_not_delete_

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Web3 Wallet & Recovery

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Can I use both Quick Trade and Normal Swap?

Yes. You can use Quick Trade or Normal Swap at any time, based on your preference and the token availability.

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Quick Trade

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Is TDS charged on Buy or Sell orders in CoinDCX Web3?

No. TDS is not applicable on Buy or Sell transactions made in CoinDCX Web3.

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INR to Crypto Swap

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How can I avoid scam tokens?

To help protect yourself from scam tokens, always Do Your Own Research (DYOR) before buying or interacting with any token on Web3. Before making an investment, consider verifying: The token's official contract address. The project's official website and social media channels. The token's liquidity a

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Web3 Safety & Security

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How do I generate Backup Codes?

You can generate Backup Codes only on the CoinDCX website. ​ Follow these steps: ​ Visit the CoinDCX Website​ and log in to your CoinDCX account. Click the Profile icon in the top-right corner.Go to Security.Click Backup Codes.Select Manage.Click Get Backup Codes.Enter your account password for veri

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Backup Codes

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Can I use this feature while adjusting an active Futures position?

Yes. Unified Buying Power also works while adding margin to an active Futures position through Margin Adjustment, Leverage Adjustment, Liquidation Price Adjustment. If your Futures Wallet balance is insufficient, the required funds can be sourced from your INR Spot Wallet. If you remove margin from

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Unified Wallet

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What happens if a token is under Maintenance?

During the maintenance period; You cannot buy the token and you cannot sell the token. Your holdings remain safe and visible in your portfolio. Trading will resume once the maintenance activity is completed.

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Exit Mode/Maintenance

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Where else can I check my funding details?

You can also view funding details by applying the Funding filter on the Transaction page.

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Past PNL Enhancement

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What is the Secret Key, and why should I save it?

The Secret Key is a unique code used to link your CoinDCX account with Google Authenticator. Keep it in a safe place. If you change or lose your phone, you can use the Secret Key to restore your 2FA without setting it up again. Never share your Secret Key with anyone, including someone claiming to b

Knowledge Base Article

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OTP & Two-Factor Authentication (2FA)

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Why can't I enable Biometric Login?

If you're unable to enable Biometric Login, check the following: Make sure your device supports biometric authentication.Ensure fingerprint or Face ID is already set up in your device settings.Update the CoinDCX app to the latest version.Restart the app and try again. If the issue continues, contact

Knowledge Base Article

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Biometric Login

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Do I need to activate Quick Buy separately?

No. No manual activation is required. If a token supports Quick Trade, the Quick Buy / Quick Sell option will automatically appear, and you can place your order directly.

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Quick Trade

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Can I use funds from other Product Wallets?

Currently, Unified Buying Power supports Product Wallet Balance & INR Spot Wallet Balance. Cross-wallet funding between Futures, Global Futures, and Options wallets is not supported yet. This functionality will be introduced in a future phase.

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Unified Wallet

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What should my new password look like?

To keep your account secure, your password must: Be at least 8 characters long.Include 1 uppercase letter (A–Z).Include 1 lowercase letter (a–z).Include 1 number (0–9).​ Tip: Choose a password that's unique to your CoinDCX account and avoid using personal information like your name or date of birth.

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Password Management

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24