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My linked bank is under maintenance. How can I deposit INR?

If your linked bank is currently under maintenance, you may not be able to initiate an INR deposit until the maintenance activity is completed. Once the maintenance activity has ended, you can try your deposit again. Note: The maintenance duration depends on your bank, and CoinDCX isn't able to prov

Knowledge Base Article

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Unable to Deposit INR?

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What does ‘Lock Price Ratio’ mean?

Locking the price ratio keeps the time and price scale fixed together. This prevents accidental resizing and helps maintain a consistent view of patterns.

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Charts & Indicators

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How many SIP instalments can I miss due to insufficient balance?

It’s a myth that you can’t miss your Systematic Investment Plan (SIP) payments. And that if you do, your account will get deactivated. That’s not true at CoinDCX. You can skip your SIP instalments for as long as you prefer. Your SIP will continue as normal and not get deactivated.

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Systematic Investment Plan (SIP)

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Can I create multiple Sub-Accounts using the same email address?

No. Each Sub-Account must be registered with a unique email address.

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Account Creation & Activation

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Can I withdraw the token to someone else's wallet?

No. Token transfers are permitted only to your own private wallet. As part of the withdrawal process, you'll be required to complete the Proof of Ownership (POO) verification to confirm ownership of the destination wallet.

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External Wallet Transfer

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Can appeal be filed against the order of Director, FIU-IND imposing fine?

Any reporting entity aggrieved by any order of the Director made under sub-section (2) of section 13, may prefer an appeal to the Appellate Tribunal.

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PMLA Rules from a Reporting Entity POV

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My account is blocked. How do I retrieve it?

If you discover that your account is blocked, kindly reach out to our support team through chat for assistance. Our support team will be happy to help!

Knowledge Base Article

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Login: Accessing Your CoinDCX Account

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Is my data safe?

Yes. Your information is secure and used only for regulatory compliance purposes, in line with data protection standards.

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Verify Bank Account Using Bank Details

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How can I keep my account secure across multiple devices?

Here are a few best practices: Review your Verified Devices regularly.Block devices you no longer use.Enable Two-Factor Authentication (2FA).Never share your login credentials.Keep your app updated to the latest version. These simple steps can help keep your CoinDCX account secure.

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Verified Devices

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Can I use Wallet Signing for an exchange wallet?

No. Wallet Signing is only supported for private (un-hosted) wallets where you control the wallet and have access to the private keys. Exchange wallets are custodial wallets managed by the respective exchange, and therefore cannot be verified through the Wallet Signing process.

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Wallet Verification & Proof of Ownership

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Can I use my work email to create a Web3 Wallet?

While you can use a work email to create your Web3 Wallet, we recommend using a personal email address instead. A personal email is less likely to become inaccessible due to job changes or organizational policies, helping ensure uninterrupted access to your Web3 Wallet.

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Web3 Wallet & Recovery

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How long does it take to enable Crypto Withdrawal after applying?

The EDD (Enhanced Due Diligence) process and manual review usually take up to 14 business days. If additional documents or clarifications are required, the process may take longer.

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Crypto Access & Eligibility

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How often is this information updated?

All reserves, CIPF, TDS, and trading data are updated monthly and displayed in the Transparency Centre.

Knowledge Base Article

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Trust & Transparency Centre

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Why does CoinDCX delist a token?

CoinDCX periodically reviews all listed tokens using our 7M Framework and Platform Standards. If a token no longer meets our listing criteria, it may be delisted from the platform. You can learn more by referring to our Listing & Delisting Policy here

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Token Delisting

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What should I do if my selfie verification keeps failing?

If you're unable to complete the verification: Retry in a well-lit area.Ensure your face is fully visible.Grant all required permissions.Clean your camera lens.Refresh the page or restart the app and try again.If the issue persists after multiple attempts, contact CoinDCX Support for assistance.​ No

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Selfie Verification & Location Access

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What should my new password look like?

To keep your account secure, your password must: Be at least 8 characters long.Include 1 uppercase letter (A–Z).Include 1 lowercase letter (a–z).Include 1 number (0–9).​ Tip: Choose a password that's unique to your CoinDCX account and avoid using personal information like your name or date of birth.

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Password Management

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Does CoinDCX offer investment schemes, guaranteed returns, or account management through social media?

No. CoinDCX does not: Guarantee returns or profits on any investment. Provide portfolio management or account management services through social media or messaging apps. Ask customers to trade or transfer funds through personal bank accounts or wallets. ​ If you receive any such offer claiming to be

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Beware of CoinDCX Impersonators

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Can I use this feature while adjusting an active Futures position?

Yes. Unified Buying Power also works while adding margin to an active Futures position through Margin Adjustment, Leverage Adjustment, Liquidation Price Adjustment. If your Futures Wallet balance is insufficient, the required funds can be sourced from your INR Spot Wallet. If you remove margin from

Knowledge Base Article

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Unified Wallet

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Can I add my business or enterprise bank account?

Yes, if you're using an Enterprise account. The bank account must: Be a Current AccountBe registered in the name of the business or enterprise Personal savings accounts cannot be used for Enterprise accounts.

Knowledge Base Article

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Verify Bank Account Using Bank Details

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Is SIP a risky investment?

None of us are strangers to the fact that cryptos are high-risk assets. However, as compared to any other mode of investment, Systematic Investment Plan (SIP) is less risky as you will invest periodically, the amount of investment is of your choice and the period of investment is also as per your pr

Knowledge Base Article

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Systematic Investment Plan (SIP)

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24