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Can I apply a template without changing my current pair or timeframe?

Yes, you can do that. While saving the template, simply do not select Remember Symbol or Remember Timeframe, and it will apply without changing your current chart view.

Knowledge Base Article

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Chart Layout & Templates

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What is the CoinDCX fees that is charged for Buy/Sell transactions on CoinDCX Web 3?

CoinDCX Fees is a small fee of 1.5% which enables us to continually invest in enhancing our products, ensuring we deliver top-notch services tailored to your needs.

Knowledge Base Article

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Trade

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I have forgotten my PIN. What should I do?

No worries! To reset your PIN, follow these steps: Log in to your CoinDCX app. Tap the profile icon (top right) and select ‘Security’. In the ‘Security’ section, tap ‘Verified Devices’. Tap ‘Reset Login Pin’ and then click Continue. Enter your new 6-digit pin. Re-enter the pin to confirm. Once done,

Knowledge Base Article

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PIN Related Issues

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What is Average Buying price?

It is the average price at which you have bought the coin that you currently hold. Kindly note the average buying price may vary at the time of actual selling as per the constantly changing market value.

Knowledge Base Article

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Portfolio Value

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Where are the assets deployed and how are passive returns generated?

CoinDCX deploys the assets under Earn across multiple yield generating opportunities such as margin trading, staking, etc. to generate returns.

Knowledge Base Article

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Simple Earn

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What should I do if somebody has unauthorised access to my account?

If you ever suspect that someone might be accessing your CoinDCX account without your permission, we kindly ask you to reach out to our support team for assistance. You can contact them through chat, and they will be happy to help you further. Your security is important to us, and we're here to ensu

Knowledge Base Article

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Account Closure

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Why is my drawing not getting saved?

Drawing Templates only save your customized settings (like color, size, etc.), not the actual drawing. So when you create a new drawing, it will follow your saved style, but any previous drawings will not be retained. To save your drawings, you will need to save the layout.

Knowledge Base Article

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Chart Layout & Templates

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How do I change the timeframe on my chart?

You can switch the chart to show different timeframes like 1 minute, 15 minutes, 1 hour, or 1 day from the top toolbar. This helps you zoom in for short-term moves or zoom out to see bigger trends. Just tap the timeframe option and pick the one you need.

Knowledge Base Article

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Charts & Indicators

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What is a Money Laundering offence?

a person shall be guilty of offence of money laundering if such person is found to have directly or indirectly attempted to indulge or knowingly assisted or knowingly is a party or is actually involved in one or more of the following processes or activities connected with proceeds of crime, namely:

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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Who can use this API?

It’s available for users who have a main CoinDCX account with SUB-ACCOUNTS SET UP. You also need API access to use it. For security reasons, only API keys generated post July 31st, 2024 will have access to these APIs. Note: Only the master account will have access to THE SUB-ACCOUNT TRANSFER API and

Knowledge Base Article

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Sub-Account Balance Transfer API

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Will my funds still remain locked after the product is closed?

No. As part of the Advanced Earn sunset, existing balances have been unlocked so users can access their funds directly in their wallet.

Knowledge Base Article

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Latest Updates on Advanced Earn

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What happens to features like the Trade Signal component in Pro Mode?

The Trade Signal component, previously exclusive to Pro Mode, will now be accessible to all users under the ‘Markets’ tab. Users can view signals directly from the ‘Markets’ tab available on the homepage for a seamless and uniform experience.

Knowledge Base Article

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CoinDCX Unified App

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Can I view the contract chart in full screen?

Yes. Users can open the chart in full-screen mode.The Option Chain and Buy/Sell buttons will appear below the chart.

Knowledge Base Article

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Options - Contract Chart

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What is a Banking Company?

Banking company under PMLA means a banking company or a cooperative bank to which the Banking Regulation Act, 1949 1949 (10 of 1949) applies and includes any bank or banking institution referred to in section 51 of that Act.

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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Does this change affect other payment options too?

No. All other payment options will continue to operate normally.

Knowledge Base Article

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Quick Bank Transfer

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Does a Layout save both drawings and indicators?

Yes, a layout saves both drawings and indicators together for a specific pair. This ensures that your complete chart setup is preserved in one place.

Knowledge Base Article

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Chart Layout & Templates

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What should I do if my account has been compromised?

If you suspect that your CoinDCX account might be at risk or compromised, we kindly ask you to reach out to our support team through the chat . They're here to help and will guide you through the necessary steps to address the situation.

Knowledge Base Article

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Account Closure

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What should I do if my selfie verification keeps failing?

If you're unable to complete the verification: Retry in a well-lit area.Ensure your face is fully visible.Grant all required permissions.Clean your camera lens.Refresh the page or restart the app and try again.If the issue persists after multiple attempts, contact CoinDCX Support for assistance.​ No

Knowledge Base Article

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Selfie Verification & Location Access

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How does redenomination impact me?

In Redenomination, the tokens first get delisted and a new token is listed. For example: BTC Redenomination Old Token: BTC New Token: BTCQ Ratio: 1:10 Here if you have 10 BTC tokens in your account then you will get 100 BTCQ tokens. Please note the value of the tokens remains the same, i.e., the INV

Knowledge Base Article

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Redenomination

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Why does my chart open in a different pair when I load a layout?

Layouts remember the pair and timeframe that were selected while saving. So when you load a layout, it automatically opens that specific pair along with the saved setup.

Knowledge Base Article

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Chart Layout & Templates

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24