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What happens if I don't undergo Re-KYC?

In accordance with the latest guidelines from the Financial Intelligence Unit - India, failure to complete the verification within the provided 30-day timeframe after receiving the Re-KYC email may result in CoinDCX taking action on your account. ​ To continue enjoying uninterrupted access for tradi

Knowledge Base Article

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Re-KYC Verification

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Is my information secure during the Re-KYC process?

During the Re-KYC process, we have implemented rigorous measures to ensure the utmost security and confidentiality of your information. To maintain the privacy of customer data, we employ encryption protocols for secure data transmission, strictly adhere to data protection laws, and implement robust

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Re-KYC Verification

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Why am I unable to upload my documents?

If you're having trouble uploading your documents, here are some easy tips to help you out: ​ 1. Size and Format Check: Make sure your file isn't larger than 4 MB. Double-check that your document is in one of these formats: png, jpeg, jpg, or pdf. 2. Choose the Right Platform: If you're using a mobi

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KYC Verification

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Why are the buying and selling prices different for the cryptos on CoinDCX?

In most markets, the prices for buying and selling are naturally a bit different. In India's VDA (Virtual Digital Asset) markets, this difference is often wider because of the 1% TDS (Tax Deducted at Source). Sellers usually set higher selling prices and lower buying prices, trying to find a balance

Knowledge Base Article

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Trading on CoinDCX

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Why selfie is mandatory?

A selfie serves as a method for ensuring liveliness, allowing us to confirm a customer's identity against their PAN and Aadhar ID. This process helps prevent the creation and use of fake accounts on our platform, ensuring security and authenticity.

Knowledge Base Article

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KYC Verification

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Why was my KYC rejected?

Your KYC may be rejected if: Your PAN and identity document details don't match.Your selfie couldn't be verified.The information entered doesn't match your official documents.Please review your details carefully and submit the correct information before trying again.

Knowledge Base Article

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KYC Verification

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Why is my KYC taking longer than expected?

Most KYC applications are verified automatically within a short time. However, some applications may require additional verification or manual review, which can take longer than usual.

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KYC Verification

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How can I complete my KYC with Digilocker???

To complete your KYC, you will need to submit the following documents. Tax ID Verification: PAN Card (mandatory for Indian users) National Identity document: Aadhaar card, valid passport ​ PAN Verification To verify your account, log in to your CoinDCX app and click on ‘Verify PAN’ from the home scr

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KYC Verification

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Is my information adequately protected during Electronic video verification, considering the potential misuse of video KYC?

CoinDCX operates as a fully compliant crypto exchange in accordance with government rules and regulations. Consequently, we uphold the highest standards of due diligence measures, prioritizing the safeguarding of customers' information. The data obtained during the Video Verification process is secu

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KYC Verification

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KYC rejection reason is not clear. What should I do?

1. KYC rejected due to BAV name mismatch We regret to inform you that your KYC was rejected as your name did not match with the bank documents provided. Kindly upload the document for (Registered user) so we can verify the details again. 2. KYC is rejected due to incorrect documents We regret to inf

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Pending/Rejected/Fail Status

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Do I need to upload a selfie for Re-KYC?

If there are no changes to your KYC details, a selfie is generally not required. If you're updating your KYC information, you'll be asked to upload a selfie for identity verification.

Knowledge Base Article

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Re-KYC Verification

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I'm using DigiLocker for Re-KYC. What should I do?

Ensure your Aadhaar is linked to the mobile number registered with DigiLocker. This is required for successful DigiLocker authentication.

Knowledge Base Article

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Re-KYC Verification

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What type of user activity is considered unauthorized?

Activities that violate regulations or platform policies include: Submitting false or misleading Travel Rule details Using unverified or third-party wallets without proof of ownership Transacting with sanctioned individuals, countries, or platforms Depositing or withdrawing crypto linked to illegal

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Travel Rule & Compliance

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How do I link my wallet and ensure secure withdrawals?

When linking an external wallet, you may be asked to provide wallet ownership details to ensure your withdrawals remain secure and compliant.Requirements may vary based on wallet type: Private/Self-custody wallets: You may need to provide proof of ownership (e.g., wallet screenshot). Third-party/hos

Knowledge Base Article

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Travel Rule & Compliance

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What happens if the details I submit for Travel Rule checks are incorrect or conflicting?

If the information you provide does not match: Your transaction may be delayed or rejected. Your Crypto Deposit & Withdrawal (CDW) access may be temporarily restricted until accurate details are submitted. Repeated incorrect submissions may lead to permanent restrictions for security and compliance

Knowledge Base Article

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Travel Rule & Compliance

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Why is my transaction delayed, rejected, or not reflecting?

Several factors may cause delays or failures: Missing or mismatched Travel Rule details Incorrect network or unsupported token used Pending KYC or compliance checks Blockchain congestion, causing network delays Please verify all details or contact support if the issue persists.

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Travel Rule & Compliance

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Why have I received a Re-KYC notification?

You have received a Re-KYC notification because your KYC details need to be revalidated or updated as per regulatory guidelines. Completing Re-KYC helps ensure uninterrupted access to your CoinDCX account.

Knowledge Base Article

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Re-KYC Verification

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What is the Travel Rule and why is it required for crypto transactions?

The Travel Rule is a global guideline issued by the Financial Action Task Force (FATF). It requires crypto platforms to share and validate sender and receiver details for transfers. This helps prevent: Fraud Money laundering Terrorist financing Other illicit activities It ensures a safer and more tr

Knowledge Base Article

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Travel Rule & Compliance

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Is there any fee associated with the Re-KYC?

The Re-KYC process does not involve any fees; it is completely free of charge.

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Re-KYC Verification

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What is the process for Enterprise Registration on CoinDCX?

CoinDCX welcomes all Companies or Enterprises interested in opening an account! You can easily initiate the account opening process by clicking on this link . We're excited to have you on board! ​

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Enterprise Onboarding

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24