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Can I cancel a crypto transaction after it’s initiated?

No, once a crypto transaction is initiated, it cannot be canceled. Please ensure all details are correct before confirming.

Knowledge Base Article

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Crypto Deposit & Withdrawal (CDW) & Travel Rule

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How do I unlock the “Locked Points” available in the points section in Web3?

​ ​ When you complete your first successful trade on the CoinDCX Web3 platform, the Okto points awarded to you will be unlocked. Related article : How do I buy a token on Web3? Furthermore, you'll earn more Okto Points for every transaction you conduct in the CoinDCX Web3 platform. The more you trad

Knowledge Base Article

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Okto Points

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What are the benefits of enabling Crypto Withdrawal?

Seamless Transactions: Transfer Crypto Assets to and from trusted wallets. Control: Manage your digital assets more effectively. Flexibility: Enjoy greater freedom to trade and invest.

Knowledge Base Article

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Crypto Withdrawal access

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What is the transfer fee amount that will be charged?

The gas fee is the charge imposed by the blockchain for ensuring its security. The gas fee fluctuates based on the blockchain's traffic.

Knowledge Base Article

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Transfer

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What order types can I use while placing a trade?

Market and Limit Orders are supported; advanced types like Stop-Limit and IV-based orders will be added in future updates.

Knowledge Base Article

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Crypto Options

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Will the fee change affect my current trades?

The revised 1.5% fee will apply to all Web3 transactions initiated on or after October 1, 2025. Transactions before this date will follow the old rate of 0.85%.

Knowledge Base Article

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Web3 - Fee Update

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Will the PIN feature also be enabled for CoinDCX Pro on mobile and web?

Not at the moment. However, we’re actively working on merging the CoinDCX and CoinDCX Pro apps into a unified platform. Once this is complete, there will be a single mode with enhanced features, including the PIN option. Stay tuned for updates!

Knowledge Base Article

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PIN Related Issues

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What are the documents required for Withdrawal?

The following details are required to process a Crypto withdrawal transaction: To process your crypto withdrawal, you'll need to provide the following details depending on the type of withdrawal: 1. Self Wallet Withdrawal: When withdrawing crypto to your wallet (hosted with an exchange or wallet pro

Knowledge Base Article

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Custody FAQs

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What is Redenomination?

Redenomination is a simplification of the nominal value of a currency by reducing the number of digits (zeros) without diminishing the actual value of the currency. ​ A redenomination occurs when the value of a token is recalibrated due to a change in the buying power of a currency. For example, on

Knowledge Base Article

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Redenomination

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How to transfer funds from Punjab National Bank app to CoinDCX wallet?

Follow these steps to add funds in your CoinDCX wallet 1. Click ‘Add’ on the homepage of CoinDCX app and then select ‘Add Funds’. ​ ​ ​ ​ 2. Enter the amount you want to transfer to your CoinDCX wallet and proceed. ​ ​​ ​ 3. Choose Net Banking option and click on ‘Continue‘ to proceed adding funds t

Knowledge Base Article

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INR Deposit Guide (As per the Bank)

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Why electronic video verification KYC is needed?

Electronic Video Verification is an enhanced due diligence procedure that guarantees the accuracy, alignment, and currency of customers' KYC information in accordance with the latest government guidelines in our records. During this process, we collect the customer's location and a real-time selfie

Knowledge Base Article

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Verification

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Where can I trade Crypto Futures?

You can conveniently trade Crypto Futures using CoinDCX GO, Pro App and Web. Take your crypto trading to the next level with Futures trading on CoinDCX where, subject to the terms, you get leverage of up to 20x in a highly liquid environment, and the added benefit of low fees.

Knowledge Base Article

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Futures Trading

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What is the process of KYC under PMLA?

KYC stands for Know Your Customer. Under PMLA, Reporting Entities are required to obtain information about their customers' identity, address, occupation, and other relevant details by collecting their PAN, Officially Valid Documents (OVD) & other related documents.

Knowledge Base Article

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PMLA Rules from a User POV

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How much time will it take to complete my KYC process?

At CoinDCX, we've made our KYC verification process super quick and easy for you! If you choose the fully automated option, it'll be done in just 10 minutes. But, if you prefer the manual route, it might take a bit longer—typically between 24 to 48 hours.

Knowledge Base Article

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Verification

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How can users trade in Futures with the introduction of Futures wallets?

To trade Futures, users need to transfer funds from their Spot wallet to their Futures wallet. Regardless of the margin mode chosen, this transfer is necessary to facilitate Futures trading. A new Wallet Transfer flow has been introduced to streamline this process.

Knowledge Base Article

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Futures Wallet

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Can I monitor the status of my deposit or withdrawal?

Yes, you can track real-time status updates in the Crypto Transactions section of the app.

Knowledge Base Article

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Custody FAQs

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Why did my KYC verification fail?

If your KYC verification didn't quite go as planned, don't worry—we've got you covered. Here are some common reasons why it might have not gone through:The details you entered didn't match the ones on the images of the documents you submitted.The images you sent were blurry or had too much glare, ma

Knowledge Base Article

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Pending/Rejected/Fail Status

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What are the changes we have done from a performance perspective in the last 9 M for Web3?

Past Features - INR buy feature Security enhancements Increased token listings and New categories for token discovery Reduced order rejections Reduced slippage Upcoming features - Automated Listing & Delisting: Expanding the token universe by automatically listing and delisting tokens, giving users

Knowledge Base Article

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Web3 - Fee Update

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What is an Officially Valid Document?

Officially valid document means the passport, the driving licence proof of possession of Aadhaar number, the Voter's Identity Card issued by Election Commission of India, job card issued by NREGA duly signed by an officer of the State Government, the letter issued by the National Population Register

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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Who can be charged under the PMLA Act 2002?

A person shall be guilty of offence of Money Laundering if such person is found to have directly or in-directly involved in the process or activity connected with proceeds of crime. This includes individuals, companies, and financial institutions.

Knowledge Base Article

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PMLA Rules from a User POV

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24