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How do I generate Backup Codes?

You can generate Backup Codes only on the CoinDCX website. ​ Follow these steps: ​ Visit the CoinDCX Website​ and log in to your CoinDCX account. Click the Profile icon in the top-right corner.Go to Security.Click Backup Codes.Select Manage.Click Get Backup Codes.Enter your account password for veri

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Backup Codes

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What is money laundering?

The goal of a large number of criminal acts is to generate a profit for the individual or group that carries out the act. Money laundering is the processing of these criminal proceeds to disguise their illegal origin. This process is of critical importance, as it enables the criminal to enjoy these

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PMLA Rules from a Reporting Entity POV

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My fingerprint or Face ID isn't working. What should I do?

If biometric authentication fails: Try scanning your fingerprint or face again.Make sure your fingerprint sensor or camera is clean.Check that your fingerprint or Face ID is working for other apps on your device.If needed, use your Login PIN or password to access your account

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Biometric Login

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I deposited funds to an old or inactive CoinDCX bank account. What should I do?

If you've deposited funds to an old or inactive CoinDCX bank account, the transaction is generally rejected and the amount is typically reversed to your bank account within 3 to 5 working days. For future deposits, please make sure you're using the latest beneficiary details available in your CoinDC

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Deposit Delayed?

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Can PMLA be applied to foreign transactions?

Yes, PMLA can be applied to foreign transactions. It can also be applied to transactions that take place outside India but have a connection with India.

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PMLA Rules from a User POV

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Where can I manage my SIPs?

You can manage and track all SIPs under Portfolio → SIP, where you can view: Invested amount SIP count Frequency and schedule Timeline of all activities

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Systematic Investment Plan (SIP)

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Is there any fee associated with the Re-KYC?

The Re-KYC process does not involve any fees; it is completely free of charge.

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Re-KYC Verification

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How do I sell a cryptocurrency using Insta on the App?

Log in to the CoinDCX App. Go to Portfolio → Coins. Select the cryptocurrency you want to sell. Tap Sell. Choose Instant. You will see the Estimated Selling Price, which is the best available market price at that moment. This price may differ from the buying price. Enter the amount or quantity you w

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Insta Trading

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How can I view the history of my Futures?

You can easily view all your Futures trading activity by following these steps: Log in to the CoinDCX app. Go to Futures → Futures. Tap the History (Clock) icon. From here, you can access: Transaction History: View your realized P&L, entry and exit details, trading fees, funding charges, and the fin

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Futures Wallet & Futures History

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What are the roles and responsibilities of various regulators & authorities in the enforcement of PMLA?

Section 54 of the Prevention of Money Laundering Act, 2002 empowers and requires various regulators & authorities to assist in the enforcement of the Act.

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PMLA Rules from a Reporting Entity POV

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Will there be another product like Advanced Earn in the future?

At the moment, there is no confirmed timeline for a similar product. However, our team continuously evaluates and develops products based on market conditions and user needs. Any new offerings will be communicated through official announcements.

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Latest Updates on Advanced Earn

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I didn't receive the verification email for my Sub-Account. What should I do?

If the Sub-Account hasn't been verified yet, the master account can resend the verification email. Visit the CoinDCX Website and log in. Click the Profile icon.Select Sub-Accounts.Click Resend Email next to the Sub-Account.

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Account Creation & Activation

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How many nominees can I add?

You can add up to two nominees to your CoinDCX account.

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Nomination

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What's the difference between an OTP and 2FA?

Although both help verify your identity, they work differently: OTP 2FA Sent to your registered email address or mobile number. Generated by the Authenticator app on your device. Used for identity verification during account-related actions. Adds an extra layer of security during login and other sen

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OTP & Two-Factor Authentication (2FA)

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What are Backup Codes?

Backup Codes are one-time recovery codes that help you access your CoinDCX account if you can't use your Google Authenticator app/OTP. Each Backup Code can only be used once. We recommend generating and storing them securely so you can recover access to your account if needed. Note: Backup Codes can

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Backup Codes

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What does the status line on the chart show?

The status line displays key details like the asset you're viewing, the latest price, price change percentage, and any indicators or drawings you've added.

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Charts & Indicators

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Why is my conversion rate showing blank on the Order Page?

The conversion rate may appear blank when your order is filled across different conversion rates. In such cases, you can still check the detailed breakdown by navigating to: Order Info → Average Fill Price → Trade Details. Under Trade Details, you will be able to see: The quantity filled at each ste

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USDT<>INR Conversion Rate

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How do I place an Insta Buy order on the App?

Log in to the CoinDCX App. Go to Invest or use the Search option. Search for and select the cryptocurrency you want to buy. Tap Buy. You will see the Estimated Buying Price, which is the best available market price at that moment. This price may differ from the selling price. Enter the amount or qua

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Insta Trading

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Can I recover a deleted layout?

No, once a layout is deleted, it cannot be recovered. It’s recommended to create a copy of important layouts to avoid losing them.

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Layout

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Can I modify or cancel my TP/SL orders?

Yes. Open TP/SL orders can be modified or cancelled at any time.

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Options - TP/SL

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24