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What is CDD?

CDD stands for Customer Due Diligence, which is a process used by Reporting Entities to verify the identity of their customers and assess the risk of money laundering and terrorist financing.

Knowledge Base Article

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PMLA Rules from a User POV

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What is the proceeds of crime as per PMLA Act 2002?

The term "proceeds of crime" refers to any property derived or obtained, either directly or indirectly, by any person or entity as a result of criminal activity or from the value of any such property.

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PMLA Rules from a User POV

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What are the CDD Measures for Individuals as per PMLA Act 2002?

In case the customer is an individual following documents are required for due diligence ​ (a) the Aadhaar number where, (i) the proof of possession of Aadhaar number where offline verification can be carried out; or (ii) the proof of possession of Aadhaar number where offline verification cannot be

Knowledge Base Article

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PMLA Rules from a User POV

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For how long should the record of transactions be retained?

The records referred to in clause (a) of sub-section (1) of Section 12 shall be maintained for a period of five years from the date of transaction between a client and the reporting entity. The records referred to in clause (e) of sub-section (1) of Section 12 shall be maintained for a period of fiv

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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Since when Virtual Assets are covered under PMLA Act 2002?

As per the Notification received from Department of Revenue, Ministry of Finance on 7th March 2023, Virtual Digital Assets, their safekeeping or administration is covered under PMLA Act 2002.

Knowledge Base Article

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PMLA Rules from a User POV

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Is there an expiration date for the Web3 Points earned?

There is no expiry date on your earned points. In case of any updates, you will be notified accordingly.

Knowledge Base Article

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Okto Points

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What is the difference between Margin and Futures trading?

Futures trading is always superior to Margin trading because it provides: More Leverage: Future contracts allow much higher leverage than the maximum leverage allowed in Margin trading. On CoinDCX, crypto Futures can be leveraged to as high as 15x whereas margin trading is capped to 5x. More Liquidi

Knowledge Base Article

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Futures Trading

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In how many cryptos can I open a short position in Margin?

On CoinDCX’s Margin, you can short 50 cryptos on 2 markets each. This means a total of 100 markets are available with this feature.

Knowledge Base Article

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Margin Trading

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How can I deploy my virtual digital assets/ tokens under Earn?

Explore the Earn section on the CoinDCX website or mobile app. Here, you can enter the amount of virtual digital assets or tokens you'd like to use and specify how long you want to deploy them. Take a moment to check it out and make your choices comfortably!

Knowledge Base Article

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Simple Earn

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Can I transfer crypto directly from Okto to the CoinDCX Web 3?

Unfortunately, the Okto wallet and the CoinDCX Web 3 are separate entities, so crypto tokens cannot be transferred between them

Knowledge Base Article

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Transfer

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How will the search experience change?

The search functionality will remain as is, covering tokens, pairs, and market-specific results like futures or spot for different tokens.

Knowledge Base Article

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CoinDCX Unified App

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Who is a Beneficial owner ?

A beneficial owner would include any individual who (1) exercises substantial control over a company, or (2) owns or controls at least 10 percent of the ownership interests of a company or owns or controls at least 15 percent of the ownership interests of a firm.

Knowledge Base Article

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Enterprise Onboarding

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Will my balances or open positions be affected?

The API is designed to move funds smoothly, so your balances and positions should stay intact. Just make sure you have enough funds for any ongoing trades.

Knowledge Base Article

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Sub-Account Balance Transfer API

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Can civil court grant injunction against any action taken by the Director, FIU-IND?

No civil Court shall have jurisdiction to entertain any suit or proceeding in respect of any matter which the Director, an Adjudicating Authority or the Appellate Tribunal is empowered by or under this Act to determine and no injunction shall be granted by any Court or other authority in respect of

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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What happens if my Stop Loss price is too close to the liquidation price?

You will receive a warning message that your position might get liquidated before the Stop Loss is triggered. However, you can still go ahead with the order.

Knowledge Base Article

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TP/SL Feature

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What are the general security practices that I should follow?

1. Enable two-factor authentication (2FA) on your account 2. Use a strong, unique password not used on any other platform 3. Never share your login credentials with anyone 4. Log out from shared or public devices 6. Review your account activity regularly for any suspicious transactions ​

Knowledge Base Article

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Security Tips

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What is the Crypto Investor Protection Fund (CIPF)?

The CIPF is a dedicated safety reserve to protect users in case of unforeseen incidents. Similar to the investor protection funds in equity markets, it exists to provide a safety net for customers.

Knowledge Base Article

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Trust & Transparency Centre

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What documents are required and why are compliance checks performed?

You may be asked for additional details such as: ​ Wallet type (self-custody or exchange) VASP (Virtual Asset Service Provider) name Identity of sender/receiver Proof of wallet ownership ​ These details help us comply with the global FATF Travel Rule.

Knowledge Base Article

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Crypto Deposit & Withdrawal (CDW) & Travel Rule

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Why is my transaction delayed, rejected, or not reflecting?

This may happen if: ​ Travel Rule details do not match or are missing Wrong network or unsupported token used KYC/Compliance checks are pending Blockchain congestion

Knowledge Base Article

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Crypto Deposit & Withdrawal (CDW) & Travel Rule

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What should I do if amount is withdrawn without my consent?

If money is taken out without your permission, please get in touch with our support team and they will assist you further.

Knowledge Base Article

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Account Related

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24