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What are the Scam Tokens?

Scam tokens are fraudulent or malicious cryptocurrencies created to deceive users or exploit vulnerabilities in the Web3 ecosystem. One of the key advantages of Web3 is that anyone can create and launch a token without approval from a centralized authority. While this promotes innovation, it also al

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Web3 Safety & Security

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Can I update my nominee details?

Yes. You can update your nominee details anytime from the CoinDCX App by navigating to: Log in to the CoinDCX App. Tap the Profile Icon in the top-left corner. Select Account Settings. Go to Nominee Details. ​ After making the required changes, save the details and complete the OTP verification to u

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Nomination

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Why am I not receiving the OTP or unable to complete 2FA verification?

If you're not receiving the SMS OTP ​ Ensure your registered mobile number is active and has network coverage.Wait a few minutes before requesting another OTP.Avoid requesting multiple OTPs in quick succession.Restart your device and try again.​ If you're not receiving the Email OTP ​ Check your Spa

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OTP & Two-Factor Authentication (2FA)

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When should I block a device?

You should consider blocking a device if: You no longer use that device.You've sold or given away the device.Your phone or laptop has been lost or stolen.You notice a device that you don't recognize. Blocking unused or unfamiliar devices helps keep your account secure.

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Verified Devices

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Why can't I email my grievance directly to the Grievance Officer?

To help ensure a faster resolution, we encourage you to first refer to our Frequently Asked Questions (FAQs), as many common queries can be resolved immediately. ​ If you still need assistance, please reach out to our Chat. Our support team will review your concern and guide you through the appropri

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Grievance

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Can I undo or redo things I’ve done on the chart?

Yes, you can undo or redo actions like drawings, indicators, or setting changes from the undo button on the top toolbar. This helps you experiment without worrying about mistakes.

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Charts & Indicators

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Does CoinDCX offer investment schemes, guaranteed returns, or account management through social media?

No. CoinDCX does not: Guarantee returns or profits on any investment. Provide portfolio management or account management services through social media or messaging apps. Ask customers to trade or transfer funds through personal bank accounts or wallets. ​ If you receive any such offer claiming to be

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Beware of CoinDCX Impersonators

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How can a Sub-Account log in?

Go to the CoinDCX login page: https://account.coindcx.com/login Log in using the Sub-Account's registered email ID and password.An OTP will be sent to the Sub-Account's registered email ID.Enter the OTP to complete the login. Once the OTP is verified, the Sub-Account will be logged in successfully.

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Account Creation & Activation

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How do I reset my Backup Codes?

If you've used your Backup Codes or believe they've been compromised, you can generate a new set. Log in to the CoinDCX website and go to: Tap on the Profile Icon > Security > Backup Codes > Manage ​ Select Reset, complete the required verification, and a new set of 10 Backup Codes will be generated

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Backup Codes

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Why have backup codes?

If you lose your phone or otherwise can't get an OTP by text or codes via Google Authenticator, you can use backup codes to sign in to your CoinDCX Account.

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Backup Codes

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Deposit page is blank or not loading

If the INR Deposit page appears blank or doesn't load, try the following: Check that you have a stable internet connection.Switch between Wi-Fi and mobile data.Force close and reopen the CoinDCX App.Update the CoinDCX App to the latest version.Disable any VPN, ad blocker, content blocker, or link bl

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Unable to Deposit INR?

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Can I view the chart based on LTP instead of Mark Price?

No. Contract charts will only be available on Mark Price. LTP-based charts are not supported due to low liquidity, which can result in inaccurate or flat charts.

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Options - Contract Chart

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What is Token Redenomination or Rebranding?

Token Redenomination is the process of changing a token's unit value by increasing or decreasing the number of tokens in circulation based on a predefined conversion ratio, without changing the overall value of your holdings. Token Rebranding refers to a change in a token's name, ticker, and/or logo

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Rebranding/Redenomination

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What's the difference between an OTP and 2FA?

Although both help verify your identity, they work differently: OTP 2FA Sent to your registered email address or mobile number. Generated by the Authenticator app on your device. Used for identity verification during account-related actions. Adds an extra layer of security during login and other sen

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OTP & Two-Factor Authentication (2FA)

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How do I get support as a Prime user?

Prime users have access to: ​ 1.Dedicated Prime Chat Support: Real-time assistance via chat. 2.Prime Email Support: Specialized support through email.

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CoinDCX prime

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Can I withdraw funds immediately after updating my mobile number?

No. For your account's security, INR withdrawals will be unavailable for 24 hours after your mobile number has been updated.

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Mobile Number Update

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Can the master account manage API keys for a Sub-Account?

Yes. The master account can manage API access for its Sub-Accounts, including removing API keys when required.

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Permissions & Access

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How can I view expired contract charts?

Currently, expired contract charts are not supported. You can refer to their order history or trade details for past contract information.

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Options - Contract Chart

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How do I know if I am eligible for the fees refund?

If your cumulative Options Notional Volume is below $1 Million, you will be eligible for the daily fee refund benefit. You can verify your eligibility directly on the Order Form or within the Fee Details section. To access Fee Details Tap on the 3-dot menu available at the top-right corner of the Or

Knowledge Base Article

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Refund Based Trading Fees in Options Trading

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Why did my selfie verification fail?

Your selfie may fail if: The image is blurry or out of focus.The lighting is too dark or too bright.Your face is partially covered.Multiple faces are detected in the frame.The selfie doesn't match your identity document.Camera or location permission has been denied.Your internet connection is unstab

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Selfie Verification & Location Access

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24