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HS
What is the age limit for nominees?

To be eligible, kindly make sure the nominee is at least 18 years old, meeting the minimum legal age requirement.

Knowledge Base Article

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Nomination

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Do I need to provide Travel Rule details for every transaction, or only once?

You’ll need to provide Travel Rule details whenever you deposit or withdraw crypto for every transaction, in line with applicable regulatory guidelines.

Knowledge Base Article

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Crypto Deposit & Withdrawal (CDW) & Travel Rule

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What if I accidentally deposit unsupported tokens or use the wrong network?

CoinDCX may attempt to recover funds, but recovery is not guaranteed. Recovery efforts may take up to 14 days and could incur a service fee. Always double-check the network and token before transferring.

Knowledge Base Article

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Custody FAQs

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Is Crypto Withdrawal secure?

Yes, all transactions are secured using industry-leading protocols. Withdrawals can only be made to trusted wallets verified by you.

Knowledge Base Article

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Crypto Withdrawal access

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How can I buy cryptos on Insta?

Buying cryptos using Insta is simple: 1.Login with your CoinDCX credentials at https://coindcx.com/login 2.Click on Insta under ‘Quick Buy’ tab 3.Select which coin you wish to buy via our drop down menu. Enter the quantity of crypto you want to buy, and place your order!

Knowledge Base Article

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DCX Insta

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What are different forms of phishing scams?

There are plenty of methods through which an attacker can scam you: Email: Tricking you into clicking on suspicious links to reveal personal or financial information. SMS: Sending phony texts to hack your device or infect your device with malware. Call: Scam phone calls that tricks you to reveal con

Knowledge Base Article

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Account Related

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How can I open a position?

1.Go to the Trading page > Select Margin > Select the desired pair. 2.Click on a Long (Buy) order or Short (Sell) (specify the quantity, leverage, price). 3.(optional) If you select a BO (Bracket Order) fill in other details like Target Price and SL (Stop Loss Price). 4. Place your order by clicking

Knowledge Base Article

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Margin Trading

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Can I make deposits/withdrawals on CoinDCX without completing my KYC?

To enjoy the convenience of depositing or withdrawing crypto and INR, it's important for users to complete their KYC (Know Your Customer) process. This helps ensure a secure and smooth experience for everyone.

Knowledge Base Article

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Verification

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How are Okto Points calculated and when will they be credited?

Okto Points are calculated every week, with the earning period closing on Thursdays. This weekly cycle ensures that all your activities from the previous week contribute to your points balance. The more you interact and transact in Web3 mode, the more Okto Points you'll accumulate.

Knowledge Base Article

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Okto Points

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What changes are happening on the Home Screen?

The lite mode design will replace the pro mode design for both themes. Retention of key features like search, referral, notifications, quick action button, and banners.

Knowledge Base Article

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CoinDCX Unified App

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How to remove a Trusted Address?

You can remove an address as a trusted one by clicking on the checkbox and then the “Unmark Trusted” button. You will need to confirm this deletion by going to the confirmation we would have sent to your email address and the address will be unmarked as trusted. Note - Please note that unmarking doe

Knowledge Base Article

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Account Related

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If I delete my app, are my crypto funds safe?

Your crypto funds are safe, no matter how many times you log in or out of your account or uninstall your mobile app. Just a friendly reminder to keep your login details handy. Next time you download the app, you'll be all set to access your funds! For some extra security, consider enabling 2FA and u

Knowledge Base Article

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Account Closure

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What should I do if somebody has unauthorised access to my account?

If you ever suspect that someone might be accessing your CoinDCX account without your permission, we kindly ask you to reach out to our support team for assistance. You can contact them through chat, and they will be happy to help you further. Your security is important to us, and we're here to ensu

Knowledge Base Article

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Account Closure

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Can I buy a token on one chain in exchange for a token on another chain?

Yes, CoinDCX Web 3 allows you to buy a token on one chain in exchange for a token on another chain. However, we recommend you to buy a token on one chain in exchange for the native token of that chain to avoid paying more fees. Few example of native tokens are: Polygon chain: MATIC BSC chain: BNB So

Knowledge Base Article

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Trade

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Is there a lock-in period for Systematic Investment Plan (SIP)?

There is no lock-in period for Systematic Investment Plan (SIP) with CoinDCX. You can continue your SIP instalments for as long as you wish and cancel anytime as per your convenience.

Knowledge Base Article

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Systematic Investment Plan (SIP)

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In case of a long position:

Adding margin will reduce the leverage and hard liquidation price. Removing margin will increase the leverage and the hard liquidation price.

Knowledge Base Article

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Margin Trading

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Is there a Bug Bounty program?

If you believe you have found a security vulnerability or Bug that affects CoinDCX’s website or application, please report it to us. Our team will investigate all legitimate reports and quickly fix the problem. Refer to this link for more information.

Knowledge Base Article

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Account Related

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What happens to features like the Trade Signal component in Pro Mode?

The Trade Signal component, previously exclusive to Pro Mode, will now be accessible to all users under the ‘Markets’ tab. Users can view signals directly from the ‘Markets’ tab available on the homepage for a seamless and uniform experience.

Knowledge Base Article

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CoinDCX Unified App

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How can I update a Deposit Request created with an Incorrect Reference Number (Reference Mismatch)?

If you want to update or edit your deposit details, like transaction amount, transaction ID / UTR / reference number, you can follow these steps on CoinDCX App. Login to your CoinDCX app and click on the profile icon. Go to ‘Available to Invest’. Visit ‘Transactions’ and select the transaction you w

Knowledge Base Article

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INR Deposits

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Why is my transaction delayed, rejected, or not reflecting?

This may happen if: ​ Travel Rule details do not match or are missing Wrong network or unsupported token used KYC/Compliance checks are pending Blockchain congestion

Knowledge Base Article

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Crypto Deposit & Withdrawal (CDW) & Travel Rule

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24