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When can I exit my Earn?

You can exit it any time and the tokens will be released from Earn. However, if they are exited before the minimum tenure and/or agreed tenure, no returns accrue to the user.

Knowledge Base Article

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Simple Earn

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What happens if I forget or miss selling my tokens pre-delisting?

The exchange will convert the token into denomination tokens, such as USDT or BTC, and that will be credited into your wallet. Please note that this conversion will be completed within 5 working days from the date of delisting.

Knowledge Base Article

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Delisting

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How to spot a phishing scam?

The most common types of scams will target you through fake emails, text messages, voice calls or letters that contain: Seeking of username/email and password. Links to password reset or login pages. Attachments to download or view content. Sale or prize deal with discounts and vouchers or claim the

Knowledge Base Article

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Account Related

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Can foreign entities open an Enterprise account?

We appreciate your interest in our platform. Currently, we are exclusively onboarding Indian entities to comply with regulatory standards. To ensure adherence to these requirements, we kindly request valid Indian enterprise KYC documentation from our users. We understand that this may pose a limitat

Knowledge Base Article

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Enterprise Onboarding

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Can I add saving bank account to my Enterprise CoinDCX account or current account to my retail/individual CoinDCX account?

​ For Business Accounts We're happy to serve our enterprise clients! If you're setting up an account for your business, please note that we exclusively accept business current accounts. For Individual Accounts For our individual customers, we've got you covered! When you're creating your account, ma

Knowledge Base Article

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Enterprise Onboarding

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How to secure the CoinDCX account?

Please follow the guidelines to secure your CoinDCX account: Set up 2-Factor Authentication: Setting up Two-Factor Authentication will ensure that no-one can access your CoinDCX account without obtaining both your password and the second factor to your security - whether it’s your OTP or Google Auth

Knowledge Base Article

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Account Related

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What are the general security practices that I should follow?

1. Enable two-factor authentication (2FA) on your account 2. Use a strong, unique password not used on any other platform 3. Never share your login credentials with anyone 4. Log out from shared or public devices 6. Review your account activity regularly for any suspicious transactions ​

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Security Tips

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If I transfer a token from CoinDCX to Web 3, how does it affect my portfolio value in CoinDCX?

Your CoinDCX and Web 3 portfolios are kept separate. So, if you transfer $100 from CoinDCX to Web 3, your CoinDCX portfolio will decrease by $100.

Knowledge Base Article

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Transfer

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What does ‘Add Targets’ mean?

Suppose you buy 100 XRPs at a 6000 Sats. If it is a single limit order, you can only sell the 100 XRPs at 7000 Sats. Adding multiple targets means you can decide to sell those 100 XRP at different price points in parts. For example, you may sell 40 XRP at 8000 sats and remaining 60 XRP at 7000 sats.

Knowledge Base Article

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Margin Trading

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Whether any civil or criminal proceedings can be initiated for furnishing information?

No. It is provided for in section 14 of the Prevention of Money Laundering Act, 2002, that the reporting entity, its directors and employees shall not be liable to any civil or criminal proceedings against them for furnishing information under clause (b) of sub-section (l) of section 12.

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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What does ‘Lock Price Ratio’ mean?

Locking the price ratio keeps the time and price scale fixed together. This prevents accidental resizing and helps maintain a consistent view of patterns.

Knowledge Base Article

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Charts & Indicators

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Where are the assets deployed and how are passive returns generated?

CoinDCX deploys the assets under Earn across multiple yield generating opportunities such as margin trading, staking, etc. to generate returns.

Knowledge Base Article

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Simple Earn

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What is KYC re-verification and why is it required for crypto transactions?

KYC re-verification ensures that all your key details — such as identity, name, date of birth, and address — are accurate and up to date. Travel Rule checks are separate from KYC, and both are mandatory for every crypto transaction.

Knowledge Base Article

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Crypto Deposit & Withdrawal (CDW) & Travel Rule

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Where can I change the timezone setting in the charts?

Click the clock at the bottom right of your chart (on web/desktop) or go to chart settings then select Symbols and then your preferred timezone from the list, and your chart will instantly reflect the new timezone. This will help you align chart times with your local trading hours or market of inter

Knowledge Base Article

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Charts & Indicators

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What should I do if amount is withdrawn without my consent?

If money is taken out without your permission, please get in touch with our support team and they will assist you further.

Knowledge Base Article

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Account Related

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What is Redenomination?

Redenomination is a simplification of the nominal value of a currency by reducing the number of digits (zeros) without diminishing the actual value of the currency. ​ A redenomination occurs when the value of a token is recalibrated due to a change in the buying power of a currency. For example, on

Knowledge Base Article

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Redenomination

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Will my balances or open positions be affected?

The API is designed to move funds smoothly, so your balances and positions should stay intact. Just make sure you have enough funds for any ongoing trades.

Knowledge Base Article

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Sub-Account Balance Transfer API

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What is the role of FIU-IND under PMLA?

FIU-IND (Financial Intelligence Unit - India) is the central agency responsible for receiving, processing, analyzing, and disseminating information relating to suspect financial transactions. It plays a crucial role in identifying and preventing money laundering and other related offences.

Knowledge Base Article

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PMLA Rules from a User POV

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How to transfer funds from Kotak Mahindra Bank app to CoinDCX wallet

Follow these steps to add funds in your CoinDCX wallet 1. Click ‘Add’ on the homepage of CoinDCX app and then select ‘Add Funds’. ​ ​ ​ ​ 2. Enter the amount you want to transfer to your CoinDCX wallet and proceed. ​ ​​ ​ 3. Choose Net Banking option and click on ‘Continue‘ to proceed adding funds t

Knowledge Base Article

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INR Deposit Guide (As per the Bank)

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Will the INR wallet balance be locked for the SIP feature?

No, it will not. We will send out reminder communications one day before the Systematic Investment Plan (SIP) instalment date is due to ensure there is an adequate amount of funds in the wallet.

Knowledge Base Article

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Systematic Investment Plan (SIP)

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24