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Why is TP/SL based on Mark Price and not LTP?

Mark Price provides a fair and continuous price reference, even when trades are not happening. LTP can be flat or misleading during low liquidity, whereas Mark Price reflects the true contract value and is used for TP/SL Trigger Price.

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Options - TP/SL

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What is leverage in Global Futures?

Leverage allows you to open a larger position by using a smaller amount of capital. In simple terms, it magnifies both profits and losses. For example: With leverage, a small price movement in the stock can result in a larger gain or loss compared to your margin Higher leverage increases risk and sh

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Global Futures

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What is the process of KYC under PMLA?

KYC stands for Know Your Customer. Under PMLA, Reporting Entities are required to obtain information about their customers' identity, address, occupation, and other relevant details by collecting their PAN, Officially Valid Documents (OVD) & other related documents.

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PMLA Rules from a User POV

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Can I edit my open order?

At the moment, editing open orders is not supported. If you wish to change the price or quantity: Cancel the existing open order Place a new order with the updated details

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Global Futures

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Can Okto Points earned in CoinDCX Web3 mode be transferred or used elsewhere?

Okto Points earned within CoinDCX's Web3 mode are exclusive and cannot be transferred or used in Okto or any other platform. These points are specifically intended for use within CoinDCX Web3 to enhance your trading and engagement experience.

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Okto Points

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What steps to take if I am scammed and need to report a fraud?

Step 1 - File a police complaint at your nearest station. Carry copies of messages, screenshots of the fake site, and bank statements showing the transactions. Describe the incident in detail. Step 2 - Report online at cybercrime.gov.in — Register your details and follow the following steps - a. Sel

Knowledge Base Article

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Security Tips

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What’s the difference between linear and log (logarithmic) scales?

Linear scale shows equal price intervals, while log scale shows changes based on percentage movement. Log scale is helpful for analyzing assets with large price swings.

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Charts & Indicators

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How frequently is trading data/volume updated?

Data is usually updated about once every 30 to 60 minute(s).

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Reward Hub

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If I change my CoinDCX email address that’s linked to my Web3 wallet, will I still have access to it?

Changing your CoinDCX email address that is linked to your Web3 wallet might affect your access to it in cases where the recovery file is either not saved or deleted. Hence, we highly recommend you to save the recovery file on your device and also at another secure location to avoid a single point o

Knowledge Base Article

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WEB 3 Recovery

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What margin modes are available for trading?

Currently, Isolated Margin is the only margin mode available for Global Futures.In Isolated Margin: The margin allocated to a position is limited to that specific trade Losses are restricted to the margin used for that position only Cross Margin is not supported at this time.

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Global Futures

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How do I buy cryptocurrencies on the CoinDCX Website?

Log in to the CoinDCX Website. Navigate to Trade → Coins. Search for the cryptocurrency or trading pair. Click Buy. Select the order type Market, Limit & Stop Limit (Available only for supported C2C pairs) Enter the quantity or amount. Enter the price (for Limit or Stop Limit orders). Review your av

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Spot Trading

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How do I sell cryptocurrencies on the CoinDCX App?

Log in to the CoinDCX App. Go to Search or Markets → Spot. Search for the cryptocurrency you want to sell. Select the desired Spot trading pair. Tap Sell. Review the Order Book, Best Bid, and Best Ask prices. Enter the quantity you want to sell. Select the order type Market, Limit & Stop Limit (Avai

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Spot Trading

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Which wallet is used for Spot Trading?

The wallet used depends on the trading pair INR Pairs: Your INR Wallet is used to place orders & Crypto-to-Crypto (C2C) Pairs: The respective cryptocurrency available in your Spot Wallet is used. Ensure you have sufficient wallet balance before placing an order.

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Spot Trading

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What order types are available for Spot Trading?

You can place Spot orders using the following order types: Market Order: A Market Order is executed immediately at the best available market price. Buy Order: Executes at the best available selling price. Sell Order: Executes at the best available buying price. ​ Note: Due to market volatility and l

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Spot Trading

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Is GST applicable on trading fees?

Yes. An 18% GST is applicable on the trading fees charged for your order.

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Trading Fees

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Will the PIN feature also be enabled for CoinDCX Pro on mobile and web?

Not at the moment. However, we’re actively working on merging the CoinDCX and CoinDCX Pro apps into a unified platform. Once this is complete, there will be a single mode with enhanced features, including the PIN option. Stay tuned for updates!

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PIN Related Issues

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Does CoinDCX charge any fees for funding?

No. CoinDCX does not charge any funding fees. Funding is a trader-to-trader payment mechanism: Positive funding rate → Long traders pay short traders Negative funding rate → Short traders pay long traders CoinDCX only facilitates this process and does not earn from funding charges.

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Global Futures

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Why was my KYC rejected due to “Account already exists” error?

Your KYC verification might not have been successful as the PAN card details you uploaded are already associated with another CoinDCX account. Please be aware that we are unable to proceed with KYC verification when identical documents are already in our system.

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Pending/Rejected/Fail Status

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Can CoinDCX access my private key?

No, CoinDCX cannot access your private key. They only hold an encrypted version of it, so even they cannot see the actual contents. This ensures your key remains secure.

Knowledge Base Article

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WEB 3 Recovery

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How can I deploy my virtual digital assets/ tokens under Earn?

Explore the Earn section on the CoinDCX website or mobile app. Here, you can enter the amount of virtual digital assets or tokens you'd like to use and specify how long you want to deploy them. Take a moment to check it out and make your choices comfortably!

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Simple Earn

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24