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HS
Do I need to manually restart SIP after adding funds?

No, you do not need to reactivate or restart your Systematic Investment Plan (SIP) after adding funds. It will automatically continue to check for funds for the next instalment.

Knowledge Base Article

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Systematic Investment Plan (SIP)

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How long does it take to process deposits and withdrawals?

Normally, transactions are processed within minutes. However, Travel Rule checks may cause slight delays if additional validation is needed.

Knowledge Base Article

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Crypto Deposit & Withdrawal (CDW) & Travel Rule

HS
Can you explain with examples how TDS will be calculated for various order types (Spot/Margin/Future)?

Insta Spot Buy - No TDS is applicable (App) Quickbuy Insta Buy - No TDS is applicable (Web) Insta Spot Sell - 1% TDS is applicable (App) Quickbuy Insta Sell - 1% TDS is applicable (Web) For example: 1% TDS to be deducted on the overall transaction value. If the sell value is INR 1500, we need to ded

Knowledge Base Article

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TDS for CoinDCX Pro Users

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Can I miss a SIP instalment?

Yes, you can miss your Systematic Investment Plan (SIP) payments. And even if you do, your account will not get deactivated. If you miss a SIP due to insufficient balance in your account, you can just pay it next week, and your SIP will continue as normal.

Knowledge Base Article

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Systematic Investment Plan (SIP)

HS
What is the minimum tenure?

To start earning passive returns, you need to hold your investment for a minimum duration of 7 days

Knowledge Base Article

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Simple Earn

HS
Could I have the option to choose which features I'd like to enable the PIN for?

We will soon be introducing more preference options for the PIN feature where you will be able to control your preferences.

Knowledge Base Article

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PIN Related Issues

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What should be the relationship between me and the nominee?

You can choose someone close to you, like your parents, siblings, spouse, children, or legal guardian, to be nominated as the account holder.

Knowledge Base Article

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Nomination

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What if I change my mind about my TP/SL settings?

You can easily edit your TPSL settings directly from the order form or your active position card. If you want to update your values, just select the Edit option.

Knowledge Base Article

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TP/SL Feature

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Does the TPSL set from the order form apply to the entire position or just the order quantity?

The TPSL values you set from the order form apply to the entire position, not just the quantity of the current order. This means that any active Take Profit or Stop Loss will affect your overall position once the order is filled.

Knowledge Base Article

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TP/SL Feature

HS
How do I update/change my password?

To change your password for CoinDCX, click on 'Security' under Account. You will get an option to change your account password under Change Password and your withdrawal password under Change Withdrawal Password. Please make sure that both these passwords are different to secure your funds. Also note

Knowledge Base Article

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Update Profile Details

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What is gas/transfer fees?

Gas fees represent the charges imposed by the blockchain for ensuring its security.

Knowledge Base Article

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Transfer

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I have multiple accounts. How can I disable the account which I don't use?

If you wish to deactivate an account or have multiple accounts and want to disable one that you no longer use, it's a simple process. ​ Steps to disable your account from the CoinDCX Website Log in to the CoinDCX website https://coindcx.com/. Visit [Profile] and select [Security]. Go to [Account Sec

Knowledge Base Article

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Account Closure

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Do I need to use two separate emails to sign up and use CoinDCX and CoinDCX Pro?

CoinDCX is another product of CoinDCX Pro. To ensure that you do not face any hassles in maintaining your portfolio, simply login to CoinDCX using your existing email address that was used to register on CoinDCX Pro. In case you are a new member, signup on CoinDCX with any email address but try to k

Knowledge Base Article

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Create an Account

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Why is identity verification required?

In order to adhere to KYC (Know Your Customer) rules, CoinDCX uses identification verification. KYC is a method of identifying and verifying that a customer is who they claim to be. It is a multi-step process that aids in preventing the establishment and use of fraudulent accounts.

Knowledge Base Article

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Verification

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Will I be charged gas fees for trading tokens?

Yes, gas fees apply to all blockchain transactions.

Knowledge Base Article

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Transfer

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What documents are required for Re-KYC?

As part of our verification process, we'd appreciate it if you could share the following documents with us: PAN Card (Permanent Account Number): This helps us confirm your identity and ensure a secure transaction experience. Address Proofs: You can provide either your Aadhaar Card or Passport. This

Knowledge Base Article

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Re-KYC Verification

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How can I create, reset and delete my Backup Codes on CoinDCX website?

To create your Backup Codes: Log into your CoinDCX web account Click on Security tab to access backup codes optionClick on “Setup” under Backup Codes section to create my backup codesClick on “Get Backup Codes”Enter your password and OTP/Google Authenticator code and click on “Confirm”From here you

Knowledge Base Article

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Backup Codes

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What is the Rewards Hub?

The Rewards Hub is a centralized section on CoinDCX app where users can participate in rewards campaigns/tasks and manage rewards they've earned.

Knowledge Base Article

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Reward Hub

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Can I deposit or withdraw crypto from any wallet or exchange?

Yes, you can deposit or withdraw from any verified wallet or exchange. However, deposits from restricted activities are not allowed, and wallets must pass compliance checks.

Knowledge Base Article

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Custody FAQs

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What is Returns?

It is the total profit or loss for all coins that you currently hold. Kindly note the total returns may vary at the time of actual selling as per the constantly changing market value.

Knowledge Base Article

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Portfolio Value

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24