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Can I place advanced trades like Straddles or Butterflies?

Currently, only single-leg orders are supported; multi-leg and strategy orders will be available in future updates.

Knowledge Base Article

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Crypto Options

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What is funding in Global Futures?

Funding is a periodic payment mechanism used in perpetual contracts to keep the contract price aligned with the actual market price. Key points: Funding payments occur between long and short traders Either longs pay shorts or shorts pay longs, depending on market conditions CoinDCX does not charge a

Knowledge Base Article

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Global Futures

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Where can I find my saved Drawing Templates?

You can access all your saved templates from the Templates option in the floating drawing toolbar. This is where you can apply, manage, or delete your templates.

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Drawing Template

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What happens if I select “Remember Symbol”?

If you select Remember Symbol while saving the template, then when you load it later, your chart will automatically open the same pair (market) that was used while saving.

Knowledge Base Article

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Indicator Template

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Can I view the chart based on LTP instead of Mark Price?

No. Contract charts will only be available on Mark Price. LTP-based charts are not supported due to low liquidity, which can result in inaccurate or flat charts.

Knowledge Base Article

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Options - Contract Chart

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Can I share my Drawing Template with others?

At the moment, Drawing Templates are designed for personal use and cannot be shared with other users.

Knowledge Base Article

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Drawing Template

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Are there any changes in fees for INR Margin Futures?

No, there are no changes in the fee structure. INR Margin Futures continue to have standard fees applicable to all users.

Knowledge Base Article

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VIP Levels

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What are Verified Devices?

Verified Devices are the phones, tablets, or computers you've used to securely access your CoinDCX account. Reviewing your verified devices helps you keep track of where your account is signed in and allows you to remove devices you no longer use or don't recognize.

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Verified Devices

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How long does it take to complete this step?

It takes less than a minute. You just need to select your occupation and income range.

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Income & Occupation Details

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How long does it take to transfer funds between wallets?

Transfers between your CoinDCX wallets are typically processed instantly. If the transfer isn't reflected after a few minutes, please refresh your wallet balance. If the issue persists, reach out to our Chat. Our support team will be happy to assist you.

Knowledge Base Article

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Transfer Funds Across Wallets

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What happens if I increase the quantity of my existing position?

Increasing the size of your existing position does not reset the Total Funding Fee calculation. The system continues using the original position opening timestamp, and all subsequent Funding Fee intervals are added to the cumulative total. Example: You open a BTC/USDT Futures position with a quantit

Knowledge Base Article

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Total Funding

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Can an NRI be a nominee?

An NRI may be nominated. However, to receive the Virtual Digital Assets (VDAs), the nominee must be eligible to open and operate a CoinDCX account and complete the applicable KYC and verification requirements. If your intended nominee is an NRI, please contact our Support team for guidance on the ap

Knowledge Base Article

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Nomination

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What is an OVD?

OVD stands for “Officially Valid Document” means the passport, the driving license proof of possession of Aadhaar number, the Voter's Identity Card issued by Election Commission of India, job card issued by NREGA duly signed by an officer of the State Government, the letter issued by the National Po

Knowledge Base Article

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PMLA Rules from a User POV

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Why can't I withdraw my entire token balance?

External Wallet Transfer is subject to a maximum limit of 5 successful transfer transactions per user. Once this limit is reached, you will no longer be able to transfer any remaining token balance through the External Wallet Transfer feature. ​ Note: Only successful withdrawal transactions count to

Knowledge Base Article

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External Wallet Transfer

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For how long should the record of transactions be retained?

The records referred to in clause (a) of sub-section (1) of Section 12 shall be maintained for a period of five years from the date of transaction between a client and the reporting entity. The records referred to in clause (e) of sub-section (1) of Section 12 shall be maintained for a period of fiv

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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Is there any limit on saving layouts?

Yes, there is a limit to the number of layouts that can be saved on the platform. Once the maximum limit is reached, you may need to delete an existing layout before creating a new one. We recommend reviewing and removing layouts that are no longer required to help you manage your saved layouts effi

Knowledge Base Article

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Layout

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Why does my chart open in a different market or timeframe after login or refresh?

The platform automatically loads your last saved layout. Since layouts remember the pair and timeframe, your chart opens with those saved settings after login or refresh.

Knowledge Base Article

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Layout

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What is Blockchain Rent Fee?

Blockchain Rent is an amount required by the blockchain network to create and maintain a token account. This is not a transaction fee and is not deducted from your wallet balance. Instead, the amount is temporarily locked and cannot be used for trading or transfers. The locked rent is automatically

Knowledge Base Article

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Quick Trade

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Will I be able to see the charges breakdown before placing a Quick Trade order?

Yes. The complete fee and charges breakdown will be displayed on the order page before you confirm and place your Quick Trade order.

Knowledge Base Article

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Quick Trade

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How do fraudsters typically impersonate CoinDCX?

Fraudsters may attempt to impersonate CoinDCX by creating fake: WebsitesMobile applicationsSocial media profilesWhatsApp or Telegram groupsEmail addresses, mobile numbers, or documents relating to CoinDCX or its directors/employees They may also pretend to be CoinDCX employees or customer support re

Knowledge Base Article

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Beware of CoinDCX Impersonators

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24