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What is a Trade Preset?

Trade Presets allow you to save your preferred trading settings locally on your device, helping you place orders faster with fewer manual inputs. With Trade Presets, you can save: Order Size Preset Auto TP/SL Preset These settings automatically pre-fill your order form, reducing the need to enter th

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Trade Preset

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Who can use PIN-less DigiLocker verification?

PIN-less verification is available to mobile users whose DigiLocker account is linked to the mobile number registered with their CoinDCX account.

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DigiLocker – PIN-less Verification

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Can I reuse my previous Login PIN?

No. For security reasons, you can't reuse any of your last three Login PINs. Choose a new PIN that you haven't used recently.

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Login PIN

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What are the changes we have done from a performance perspective in the last 9 M for Web3?

Past Features - INR buy feature Security enhancements Increased token listings and New categories for token discovery Reduced order rejections Reduced slippage Upcoming features - Automated Listing & Delisting: Expanding the token universe by automatically listing and delisting tokens, giving users

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Web3 - Fee Update

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Why are my saved settings not applying to new drawings?

This usually happens if the saved Drawing Template is not selected before creating the drawing. Please make sure you apply the desired template first, as templates are not applied automatically.

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Drawing Template

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Why is my drawing not getting saved?

Drawing Templates only save your customized settings (like color, size, etc.), not the actual drawing. So when you create a new drawing, it will follow your saved style, but any previous drawings will not be retained. To save your drawings, you will need to save the layout.

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Drawing Template

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How can I remove a contract from my basket?

You can remove a contract at any time before placing the basket order. Simply expand the contract details and tap Delete Leg to remove it from the basket.

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Basket Order

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My bank branch has changed. Will it affect my INR withdrawals?

Yes, it may. If your bank home branch has changed, your IFSC code may also have changed. If the registered IFSC on your CoinDCX account is no longer valid, your INR withdrawals may not be processed successfully. Please update and verify your bank account details before initiating another withdrawal.

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Withdrawal Delayed/Rejected?

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How can I save a Drawing Template?

You can save your preferred drawing style by following these steps: Click on the Templates option from the floating drawing toolbar Select Save Drawing Template Enter a template name Click on Save This will allow you to reuse the same drawing style whenever needed.

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Drawing Template

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Does my password expire?

No. Your CoinDCX password doesn't expire automatically. However, we recommend updating it regularly as a good security practice, especially if you think your password may have been compromised.

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Password Management

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What is Two-Factor Authentication (2FA)?

Two-Factor Authentication (2FA) adds an extra layer of security to your CoinDCX account. Once enabled, you'll be required to enter a verification code generated by an Authenticator app (eg: Google Authenticator) whenever you log in or perform certain sensitive account actions. Even if someone knows

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OTP & Two-Factor Authentication (2FA)

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What is Two-Factor Authentication (2FA)?

Two-Factor Authentication (2FA) adds an extra layer of security to your CoinDCX account. Once enabled, you'll be required to enter a verification code generated by an Authenticator app (eg: Google Authenticator) whenever you log in or perform certain sensitive account actions. Even if someone knows

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OTP & Two-Factor Authentication (2FA)

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Will my VIP Level change if I trade only in INR Futures?

Starting May 2026, your INR Futures trading volume will be included in VIP Level calculations. This means it will contribute to your overall trading volume and may help you qualify for a higher VIP tier.

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VIP Levels

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Can I lose more than my invested amount in Global Futures?

No. Global Futures are traded in Isolated Margin mode, which means only the margin you invest in a position is at risk. If your position is liquidated, the maximum loss is limited to the margin amount allocated to that position. You cannot lose more than the margin you have invested in that trade. T

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Wallet & Fund Transfer

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What is the new Web3 platform fee?

The revised Web3 platform fee is 1.5% for all Web3 buy & sell transactions on CoinDCX, effective October 1, 2025.

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Web3 - Fee Update

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My Buy or Sell transaction is taking longer than expected. What should I do?

Most blockchain transactions are completed within a few seconds to a few minutes. In rare cases, they may take up to 15 minutes depending on network congestion. If your transaction is still pending after this time, please contact our Support Team.

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Crypto to Crypto Swap

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Will every delisted token be available for transfer to private wallets?

No. External Wallet Transfer may not be available for every delisted token.CoinDCX regularly reviews and updates the list of eligible delisted tokens. If a delisted token is eligible for external wallet transfer, the option will be made available to eligible users during the applicable transfer wind

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External Wallet Transfer

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Why does my chart open in a different market or timeframe after login or refresh?

The platform automatically loads your last saved layout. Since layouts remember the pair and timeframe, your chart opens with those saved settings after login or refresh.

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Layout

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Where can I log in to my Sub-Account?

Sub-Accounts can be accessed only through the CoinDCX website. To log in: Visit the CoinDCX Website. Enter the Sub-Account's registered email address and password.Complete the required verification, if prompted. Sub-Accounts can't be accessed through the CoinDCX mobile app.

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Getting Started

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Can I rename a Drawing Template?

Currently, renaming a Drawing Template is not supported. You can create a new template with your preferred name and delete the old one if needed.

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Drawing Template

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24