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Can I unblock a device after blocking it?

No. Once a device has been blocked, it can't be unblocked from the app/website. Contact CoinDCX Support by tapping "Chat Now" in the top right corner for assistance if you want to unblock a blocked device. ​

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Verified Devices

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How can I create a strong password?

A strong password should: Be at least 8 characters long.Include uppercase and lowercase letters.Include at least one number.Be unique to your CoinDCX account.Avoid using easily guessable information such as your name, mobile number, or date of birth.

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Password Management

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Can I use my old password again?

We recommend choosing a new, unique password each time you update it. Using a strong, unique password helps keep your CoinDCX account secure.

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Password Management

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What should my new password look like?

To keep your account secure, your password must: Be at least 8 characters long.Include 1 uppercase letter (A–Z).Include 1 lowercase letter (a–z).Include 1 number (0–9).​ Tip: Choose a password that's unique to your CoinDCX account and avoid using personal information like your name or date of birth.

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Password Management

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What is an OTP?

A One-Time Password (OTP) is a unique verification code sent to your registered email address or registered mobile number to help verify your identity. You may be asked to enter an OTP while: Logging in to your accountResetting your passwordUpdating your registered email address or mobile numberPerf

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OTP & Two-Factor Authentication (2FA)

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Why are INR withdrawals temporarily unavailable after enabling or disabling 2FA?

For your account's security, INR withdrawals are temporarily unavailable for 24 hours after enabling or disabling Two-Factor Authentication. This cooling-off period helps protect your account from unauthorized changes and fraudulent withdrawals.

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OTP & Two-Factor Authentication (2FA)

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Is Two-Factor Authentication (2FA) recommended?

Yes. We strongly recommend enabling Two-Factor Authentication (2FA) to add an extra layer of security to your CoinDCX account. Even if someone gains access to your password, they won't be able to access your account without the verification code generated by your Google Authenticator app.

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OTP & Two-Factor Authentication (2FA)

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What is Biometric Login?

Biometric Login lets you securely access your CoinDCX app using your device's fingerprint or Face ID instead of entering your Login PIN each time. It's a convenient way to sign in while keeping your account secure.

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Biometric Login

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Will I need to enable Biometric Login again after changing my device?

Yes. If you switch to a new device, you'll need to: Set up fingerprint or Face ID on your new device.Log in to the CoinDCX app.Enable Biometric Login again from Security Settings.

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Biometric Login

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I didn't receive the OTP while changing my password. What should I do?

If you haven't received the OTP: Check that your registered email address or mobile number is accessible.Look in your Spam or Junk folder if you're expecting an email OTP.Wait a few minutes before requesting a new OTP.Avoid requesting multiple OTPs in quick succession.Double-check if you have enable

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Password Management

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Who can disable my account?

For security reasons, only the account holder can disable their CoinDCX account.

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Disable Account

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How do I disable my CoinDCX account?

We're sorry to hear that you're considering disabling your CoinDCX account. ​ If you're experiencing any issues or have concerns about your account, we'd love the opportunity to help before you disable it. You can reach out to our Chat for assistance. Our support team will be happy to help! ​ If you

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Disable Account

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Does my password expire?

No. Your CoinDCX password doesn't expire automatically. However, we recommend updating it regularly as a good security practice, especially if you think your password may have been compromised.

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Password Management

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What are Verified Devices?

Verified Devices are the phones, tablets, or computers you've used to securely access your CoinDCX account. Reviewing your verified devices helps you keep track of where your account is signed in and allows you to remove devices you no longer use or don't recognize.

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Verified Devices

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When should I block a device?

You should consider blocking a device if: You no longer use that device.You've sold or given away the device.Your phone or laptop has been lost or stolen.You notice a device that you don't recognize. Blocking unused or unfamiliar devices helps keep your account secure.

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Verified Devices

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When should I use a Backup Code?

You can use a Backup Code if you're unable to access your Google Authenticator app, for example if: You've lost your phone.You've changed to a new device.Your authenticator app isn't available.You're unable to generate a valid 2FA code. Backup Codes are designed as a recovery option and should only

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Backup Codes

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Why have backup codes?

If you lose your phone or otherwise can't get an OTP by text or codes via Google Authenticator, you can use backup codes to sign in to your CoinDCX Account.

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Backup Codes

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What should my Login PIN be?

Your Login PIN must: Be 6 digits long.Make it strongNot be shared with anyone. For better security, avoid using easily guessable PINs such as your birth year, mobile number, or repeated digits like 111111.

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Login PIN

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Can I use my Login PIN instead of my password?

Your Login PIN is designed for quicker access to the CoinDCX app after it has been set up. For certain actions, such as logging in on a new device or making security-related changes, you may still be asked to enter your password, OTP, or complete 2FA verification.

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Login PIN

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Why can't I use my old Login PIN again?

To help keep your account secure, CoinDCX doesn't allow recently used Login PINs to be reused. This reduces the risk of unauthorized access if an old PIN has been compromised.

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Login PIN

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The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

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*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
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