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Can I edit a Drawing Template?

Currently, existing Drawing Templates cannot be edited. If you want to make changes, you can create a new template with updated settings and delete the old one if required.

Knowledge Base Article

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Drawing Template

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How is the Token Quantity calculated in SIP?

The token quantity is calculated based on the net investment amount (after deducting fees) and the market price at the time of execution. This means that once the applicable charges are deducted from your SIP installment, the remaining amount is used to purchase the token at the current market price

Knowledge Base Article

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Systematic Investment Plan (SIP)

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What happens if the transfer fails? Will I lose my funds?

No. If a transfer fails; No funds will be deducted from your INR Spot Wallet & Your balances remain safe and unchanged. You can retry the transaction or use the manual transfer option.

Knowledge Base Article

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Unified Wallet

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Can I save multiple indicators in one template?

Yes, you can save multiple indicators in a single template. All the indicators you apply, along with their customized settings, will be stored together in that template.

Knowledge Base Article

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Indicator Template

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What if my DigiLocker verification is taking too long?

If the DigiLocker verification takes longer than expected, the flow may move you to the Aadhaar Number + DigiLocker PIN screen. Continue with the Aadhaar number and DigiLocker PIN to complete verification. If you are unable to proceed, please feel free to contact CoinDCX Support.

Knowledge Base Article

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DigiLocker – Aadhaar & PIN Verification

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Why am I seeing the PIN-less DigiLocker option?

If your CoinDCX-registered mobile number is linked to an existing DigiLocker account, you may be automatically directed to the PIN-less DigiLocker login flow. You can then verify your identity using your mobile number and OTP.

Knowledge Base Article

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DigiLocker – PIN-less Verification

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Is 2-Factor Authentication (2FA) required for Sub-Accounts?

Yes. 2-Factor Authentication (2FA) is mandatory for all Sub-Accounts to enhance account security and help prevent unauthorized access.

Knowledge Base Article

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Sub-Account Profile & Security

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How can a Sub-Account manage their Security settings?

Log in to the CoinDCX website: https://account.coindcx.com/login​ Click the Profile icon in the top-right corner.Select Security.​ The following settings can be changed, updated, or managed: Google AuthenticatorPasswordVerified DevicesBackup Codes

Knowledge Base Article

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Sub-Account Profile & Security

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How can a Sub-Account log out?

Click the Profile icon in the top-right corner.Under the Account section, click Logout.

Knowledge Base Article

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Sub-Account Profile & Security

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Where can I read the full terms and conditions of the Fees Refund?

On the Order Page, eligible users will see a "Get Fees Refunded Daily" message. Clicking on it will display the detailed Terms & Conditions, including the Refund processing timeline.

Knowledge Base Article

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Refund Based Trading Fees in Options Trading

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What fees apply once I cross $ 1 Million volume threshold?

Standard Options trading fees apply normally, with no refund. The fees will be displayed on the Order Page without any strike-through or refund messaging.

Knowledge Base Article

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Refund Based Trading Fees in Options Trading

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How can my wallet balance be impacted due to revision of conversion rate?

When you add INR to your Options Wallet from your Spot Wallet, the amount is notionally converted into USDT at the applicable conversion rate. If the conversion rate is revised after adding funds, it can impact your wallet balance. The balance may either increase or decrease depending on whether the

Knowledge Base Article

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USDT<>INR Conversion Rate

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Where can I view my active positions/Open Orders?

To view your active positions: Log in to the app/website Go to Futures Click on the Positions/Orders tab

Knowledge Base Article

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Order Placing & Active Positions

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How can this conversion rate revised can impact my open orders?

Existing open orders will be executed as expected. If an order gets executed after the revision, the applicable conversion rate at the time of execution will be used.

Knowledge Base Article

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USDT<>INR Conversion Rate

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Why does my PNL still show fees even after receiving a refund?

Trading fees are deducted at the time of trade execution and are immediately reflected in your PNL. The corresponding fee refund is processed separately and credited to your Options Wallet, where it can be viewed in Transaction History with the transaction type “Transfer In.” Once the refund is cred

Knowledge Base Article

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Refund Based Trading Fees in Options Trading

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Is there a quick way to access Indicator Templates?

Yes, you can mark a template as a favorite by clicking on the star icon. This allows you to quickly access and switch between your preferred templates directly from the chart.

Knowledge Base Article

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Indicator Template

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What is Average Buying price?

The Average Buying Price is the average price at which you purchased the cryptocurrency you currently hold. If you buy the same cryptocurrency multiple times at different prices, the average buying price is calculated based on all your purchases.

Knowledge Base Article

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Portfolio Value

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What if I accidentally entered incorrect details?

You can easily edit your details anytime from the profile section.

Knowledge Base Article

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Income & Occupation Details

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What is a nominee?

A nominee is a person you choose to receive the assets held in your CoinDCX account in the unfortunate event of your demise. Adding a nominee helps simplify the asset transmission process, subject to applicable laws and verification requirements.

Knowledge Base Article

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Nomination

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Can CoinDCX ask for additional documents?

Yes. Depending on the circumstances of the claim, CoinDCX may request additional documents to establish legal entitlement or to comply with applicable legal and regulatory requirements.

Knowledge Base Article

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Demise Claim

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24