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Will my funds still remain locked after the product is closed?

No. As part of the Advanced Earn sunset, existing balances have been unlocked so users can access their funds directly in their wallet.

Knowledge Base Article

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Latest Updates on Advanced Earn

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Is there any fee payable for nomination?

No, there are no fees payable on nomination request.

Knowledge Base Article

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Nomination

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What is a Web3 Wallet?

A Web3 Wallet is a digital wallet where your Web3 assets are securely stored. It allows you to view and manage the cryptocurrencies you hold in Web3. You can also use your Web3 Wallet to download and save your Recovery File, which helps you regain access to your wallet if needed.

Knowledge Base Article

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Web3 Wallet & Recovery

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Is TDS applicable on Earn products?

No. TDS is not applicable on Earn subscriptions or redemptions. TDS is only applicable on eligible Spot and Insta trading transactions.

Knowledge Base Article

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Tax Deducted at Source (TDS)

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What is the role of Directorate of Enforcement (ED)?

The Directorate of Enforcement is a multi-disciplinary organization mandated with investigation of offenses of money laundering and violations of foreign exchange laws. The statutory functions of the Directorate include enforcement of following Acts: The Prevention of Money Laundering Act, 2002 (PML

Knowledge Base Article

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PMLA Rules from a User POV

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Can I sell my Web3 tokens for INR?

No. Selling Web3 tokens directly for INR is not supported at the moment.

Knowledge Base Article

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INR to Crypto Swap

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How can I know my Layout is Auto Saved?

Whenever you make changes to your chart, the platform will temporarily show a “Save” option below the layout name, indicating that there are unsaved changes. If Auto Save is enabled, the layout will be saved automatically after a few moments, and the “Save” option will disappear once the changes are

Knowledge Base Article

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Layout

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Will there be more changes to fees in the future?

At present, there are no additional changes planned. Any adjustments will be communicated in advance to all users.

Knowledge Base Article

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Web3 - Fee Update

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Why is the estimated PnL different from the actual PnL?

The estimated P&L is shown based on Mark Price, which is the fair price of the contract while actual PNL depends on the execution price of the order.

Knowledge Base Article

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Options - TP/SL

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How can a Sub-Account log out?

Click the Profile icon in the top-right corner.Under the Account section, click Logout.

Knowledge Base Article

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Sub-Account Profile & Security

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What documents need to be submitted to the Reporting Entity for Client Due Diligence,if the client is an unincorporated association or a body of individuals?

Following document need to be verified and maintained when the client is an body of individuals : Where the client is an unincorporated association or a body of individuals, it shall submit to the reporting entity the certified copies of the following documents or the equivalent e-documents thereof,

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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What if I don't have Aadhaar or a passport?

A valid Aadhaar or passport is mandatory to complete KYC on CoinDCX. If you don't have either document, we recommend applying for at least one before proceeding with KYC.

Knowledge Base Article

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DigiLocker – Aadhaar & PIN Verification

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I'm seeing a "Something went wrong" error while withdrawing INR.

A "Something went wrong" error may occur due to: An unstable internet connection.An outdated CoinDCX App.Outdated Google Chrome or Android System WebView (Android devices).VPNs or content blockers.Browser compatibility issues. Try the troubleshooting steps below: Switch between Wi-Fi and mobile data

Knowledge Base Article

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Unable to Withdraw INR

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What is Biometric Login?

Biometric Login lets you securely access your CoinDCX app using your device's fingerprint or Face ID instead of entering your Login PIN each time. It's a convenient way to sign in while keeping your account secure.

Knowledge Base Article

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Biometric Login

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Is there a limit to the number of Verified Devices I can have?

Your Verified Devices list includes the devices you've used to securely access your CoinDCX account. If you regularly switch devices, it's a good idea to review the list and remove devices you no longer use to keep your account secure.

Knowledge Base Article

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Verified Devices

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Is there any fee to update my registered mobile number?

No. Updating your registered mobile number is completely free. CoinDCX does not charge any fee for updating your mobile number.

Knowledge Base Article

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Mobile Number Update

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Can my token balance be spread across multiple blockchain networks?

Yes. The same token can exist on multiple supported blockchain networks, and your balance may be distributed across different chains based on the transactions you perform. This does not happen automatically. Your balance will only be spread across multiple chains if you choose different networks whi

Knowledge Base Article

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Crypto to Crypto Swap

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What is Average Buying price?

The Average Buying Price is the average price at which you purchased the cryptocurrency you currently hold. If you buy the same cryptocurrency multiple times at different prices, the average buying price is calculated based on all your purchases.

Knowledge Base Article

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Portfolio Value

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What happens if I cross the $1 Million volume threshold?

Once your cumulative Options Notional Volume crosses $1 million, standard fees will apply on all subsequent trades and you will no longer receive a refund. You will be notified via push notification and email when this happens.

Knowledge Base Article

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Refund Based Trading Fees in Options Trading

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Why have backup codes?

If you lose your phone or otherwise can't get an OTP by text or codes via Google Authenticator, you can use backup codes to sign in to your CoinDCX Account.

Knowledge Base Article

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Backup Codes

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24