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My fingerprint or Face ID isn't working. What should I do?

If biometric authentication fails: Try scanning your fingerprint or face again.Make sure your fingerprint sensor or camera is clean.Check that your fingerprint or Face ID is working for other apps on your device.If needed, use your Login PIN or password to access your account

Knowledge Base Article

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Biometric Login

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Will I still see fees on the Order Page even if I am eligible for a Refund?

Yes. The applicable fee percentage will still be displayed on the Order Page, but it will appear with a strike-through effect for eligible users, along with a message "Get Fees Refunded Daily". Clicking this message will show the full Terms & Conditions including the refund timeline.

Knowledge Base Article

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Refund Based Trading Fees in Options Trading

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What is an Indicator Template?

An Indicator Template is a saved combination of indicators along with their settings, such as inputs and styles. It allows you to quickly apply the same set of indicators to any chart without having to configure them again each time.

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Indicator Template

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Does increasing my position size reset the Total Funding Fee?

No. Increasing the quantity of your existing position does not reset the Total Funding Fee. The calculation continues from the original position opening time until the position is completely closed.

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Total Funding

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What happens to unused funds in my INR Wallet?

To help maintain a secure and compliant platform, CoinDCX periodically reviews inactive balances. If funds remain unused in your INR Wallet for more than 365 days, they may be refunded to your registered bank account as part of our compliance process. If you have any questions, please reach out to o

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Wallet Balance & Transaction History

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How many Backup Codes do I get?

When you generate Backup Codes, you'll receive 10 one-time-use Backup Codes. Each code can be used only once. As you use them, we recommend resetting your Backup Codes to generate a fresh set and ensure you always have recovery codes available.

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Backup Codes

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Why am I unable to use 100% of my SOL balance?

You may not be able to use your full SOL balance because a small portion is temporarily locked to cover Solana network rent fees. This amount is not charged and will be automatically unlocked once the transaction is successfully completed.

Knowledge Base Article

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Quick Trade

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What does the status line on the chart show?

The status line displays key details like the asset you're viewing, the latest price, price change percentage, and any indicators or drawings you've added.

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Charts & Indicators

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Does the Total Funding Fee include all my positions for the same trading pair?

No. The Total Funding Fee only reflects the Funding Fees for your currently active position. If you completely close the position and later open a new position in the same trading pair, the Total Funding Fee will restart from ₹0. Funding Fees from previously closed positions are not carried forward.

Knowledge Base Article

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Total Funding

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How many contracts can I add to a single basket?

You can add up to 4 option contracts (legs) in a single basket. All contracts in the basket must belong to: The same underlying asset (for example, BTC or ETH), and The same expiry date. If you try to add more than four contracts or select a contract with a different expiry, the app will display an

Knowledge Base Article

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Basket Order

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I deposited INR from a Paytm Wallet, Amazon Pay, or another pooling account. What should I do?

If you've deposited INR from a wallet or pooling account, please reach out to our Chat.

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Deposits from Wallets / Pooling Accounts

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I don't recognize a device in my account. What should I do?

If you see a device you don't recognize: Block the device immediately.Change your account password.Review your recent account activity.If 2FA isn't enabled, consider enabling it for added security.Contact CoinDCX Support by tapping "Chat Now" in the top right corner if you suspect unauthorized acces

Knowledge Base Article

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Verified Devices

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What should my new password look like?

To keep your account secure, your password must: Be at least 8 characters long.Include 1 uppercase letter (A–Z).Include 1 lowercase letter (a–z).Include 1 number (0–9).​ Tip: Choose a password that's unique to your CoinDCX account and avoid using personal information like your name or date of birth.

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Password Management

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Which tokens can I start a SIP in on CoinDCX?

You can start a SIP in a wide range of popular cryptocurrencies such as Bitcoin, Ethereum, Solana, XRP, Dogecoin, Shiba Inu, Cardano, BNB, TRON, Pepe, Sui, Polygon, Polkadot, and more. You can view the complete list in the app under Invest → SIP.

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Systematic Investment Plan (SIP)

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What happens if the market gaps beyond my trigger price?

If the market moves quickly and crosses your trigger price: The TP/SL order will trigger based on Mark Price Execution will attempt at the next available bid/ask In low-liquidity situations, the order may execute at a significantly different price or get rejected

Knowledge Base Article

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Options - TP/SL

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When should I use a Backup Code?

You can use a Backup Code if you're unable to access your Google Authenticator app, for example if: You've lost your phone.You've changed to a new device.Your authenticator app isn't available.You're unable to generate a valid 2FA code. Backup Codes are designed as a recovery option and should only

Knowledge Base Article

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Backup Codes

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What are the risks of Cross Margin compared to Isolated Margin?

With Isolated Margin, your risk is limited to the margin allocated to a specific position. If that position is liquidated, your other positions and remaining wallet balance remain unaffected. With Cross Margin, all available margin in your Futures wallet is shared across eligible positions. As a res

Knowledge Base Article

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Leverage & Margin Mode

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Why is acknowledgement required before using TP/SL?

The acknowledgement ensures you are aware of: Mark Price–based triggering Possible execution differences Rejection risks due to low liquidity This helps you to make informed trading decisions.

Knowledge Base Article

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Options - TP/SL

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How is my Web3 Wallet secured?

Your Web3 Wallet is protected using advanced encryption and security measures. Your private key is securely stored in an encrypted format, ensuring it remains protected and cannot be accessed by anyone in plain text.

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Web3 Wallet & Recovery

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Can I create multiple Drawing Templates?

Yes, you can create and save multiple templates with different styles based on your preferences. This allows you to switch between different drawing styles easily.

Knowledge Base Article

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Drawing Template

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24