Skip to main content
Help & Support

Can't find what you're looking for?

Ask a question

Search Results (830)

Relevance
Selected Relevance
C
What is the TP/SL feature on order form?

The TPSL (Take Profit/Stop Loss) feature allows you to set your Take Profit and Stop Loss levels while placing a new order, instead of having to set them after the position is created.

Knowledge Base Article

 • 

TP/SL Feature

HS
What mobile devices does CoinDCX support?

Download the CoinDCX app on Android or iOS from trusted sources only. For convenience, use the official link to download the app directly. ​ Important: Always avoid scammers and refer to official sources for downloading.

Knowledge Base Article

 • 

Create an Account

HS
I forgot my registered mobile number. What should I do?

If you'd like to update the mobile number linked to your CoinDCX account, we're here to assist you through ​chat​ ​​ ​Go to the help and support page and click on the chat with us option. Click on Sign up and Login and select the Update Phone Number option. Click on Update Phone Number again. Enter

Knowledge Base Article

 • 

Update Profile Details

C
Will enabling CW affect my INR transactions?

Yes, enabling Crypto Withdrawal (CW) will impact your INR transactions. Once CW is enabled, UPI deposits will no longer be available for your account. However, you can continue to deposit and withdraw INR using other available methods, provided you comply with all regulations.

Knowledge Base Article

 • 

Crypto Withdrawal access

HS
What is the Earn Product?

Earn is a product offering which allows a CoinDCX user to deploy a minimum quantity of virtual digital assets/ tokens and generate potential returns in the virtual digital assets/ tokens deployed, subject to the terms of the product as mentioned hereinbelow.

Knowledge Base Article

 • 

Simple Earn

C
How do I know if I’m eligible for Crypto Withdrawal?

You can check your Crypto Withdrawal (CW) eligibility in the Portfolio section of your account. If eligible, a dedicated CTA (Call-to-Action) will appear, guiding you through the process. CW access is being rolled out gradually, and more users will become eligible over time. Stay tuned for updates a

Knowledge Base Article

 • 

Crypto Withdrawal access

C
How do I start trading in INR Margin Futures?

To trade in INR-M Futures: ​ Transfer INR from your INR wallet to your Futures wallet. Select the INR margin tab. Input the price and order size. Margin will be shown in INR Tap on Long/Short

Knowledge Base Article

 • 

INR Margin Futures

HS
What is the minimum amount I can invest with SIP?

There are no fixed values for our Systematic Investment Plan (SIP). You can start SIP with any amount between INR 200 (minimum) & INR 50, 000 (max) on a weekly frequency basis.

Knowledge Base Article

 • 

Systematic Investment Plan (SIP)

HS
In how many cryptos can I open a short position in Margin?

On CoinDCX’s Margin, you can short 50 cryptos on 2 markets each. This means a total of 100 markets are available with this feature.

Knowledge Base Article

 • 

Margin Trading

HS
How can I sell cryptos on Insta?

To sell cryptos on Insta: 1.Login with your CoinDCX credentials at https://coindcx.com/login 2.Click on Insta under ‘Quick Buy’ tab. 3.Select which coin you wish to buy via our drop down menu. Enter the quantity of crypto you want to buy, and place your order.

Knowledge Base Article

 • 

DCX Insta

C
What happens if my deposit doesn’t reflect in my CoinDCX account?

Make sure you have deposited to the right wallet address. First, check the transaction status on the blockchain explorer using the transaction hash (TXID). Ensure the network type matches (e.g., ERC20, BEP20). If the issue persists, contact CoinDCX Support with the TXID and other transaction details

Knowledge Base Article

 • 

Custody FAQs

HS
How can I know my Club level?

All you need to do, to know your Club level, is to log in to your account on CoinDCX and click on the fee structure option. Not only will the screen display your current club level, but it will also show you the trading fee that you will be paying for each trade, your 45-day cumulative trading volum

Knowledge Base Article

 • 

Trading & Fees

C
How often is this information updated?

All reserves, CIPF, TDS, and trading data are updated monthly and displayed in the Transparency Centre.

Knowledge Base Article

 • 

Trust & Transparency Centre

C
Can I undo or redo things I’ve done on the chart?

Yes, you can undo or redo actions like drawings, indicators, or setting changes from the undo button on the top toolbar. This helps you experiment without worrying about mistakes.

Knowledge Base Article

 • 

Charts & Indicators

HS
How can I create, reset and delete my Backup Codes on CoinDCX Pro app?

To create your backup codes: Log into your CoinDCX Pro app Click on AccountsClick on SecurityClick on “Backup Codes”Click on “Continue to web login” and go to M-Web Backup Codes pageClick on “Get Backup Codes”Enter your password and OTP/Google Authenticator code and click on “Confirm"From here you c

Knowledge Base Article

 • 

Backup Codes

C
Who owns the private key to my Web3 wallet? Can I access it?

You do not have direct access to your private key. CoinDCX securely stores it in an encrypted format, so only they have custody of it, ensuring it remains safe.

Knowledge Base Article

 • 

WEB 3 Custody

HS
What is the form of earnings and when is the payout?

Hi there! Your earnings are based on the Annual Percentage Yield (APY), calculated over the investment period you’ve selected. Earnings form: You’ll earn a percentage on your investment based on the APY rate for the duration of your chosen earning period. Payout timing: Your payout will be made once

Knowledge Base Article

 • 

Simple Earn

HS
Can I partially close a position?

Yes, you have the option of partially exiting the position in Margin. For more details, please click here

Knowledge Base Article

 • 

Margin Trading

HS
If my phone is stolen, are my crypto funds safe?

Do not worry if your phone is stolen or lost. Your crypto funds are safe as long as you have your phone’s lock on CoinDCX and CoinDCX Pro’s mobile application. Make sure no where on your mobile device do you store the login credentials and the withdrawal password of your CoinDCX and CoinDCX Pro wall

Knowledge Base Article

 • 

Trading on CoinDCX

HS
How to remove devices that I once used to login to my CoinDCX App?

Log in to your CoinDCX app. Tap the profile icon (top left). Select ‘Profile’ from the menu. Go to ‘Security’. Tap ‘Verified Devices’ to see your connected devices. Click Remove or block any device you want to confirm your action. ​ That’s it! If you need help, feel free to contact us. ​

Knowledge Base Article

 • 

Login

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

© All rights reserved by Primestack Pte. Ltd.

users-badge assets-badge volume-badge funding-badge aml-badge

DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24