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Do I need to use two separate emails to sign up and use CoinDCX and CoinDCX Pro?

CoinDCX is another product of CoinDCX Pro. To ensure that you do not face any hassles in maintaining your portfolio, simply login to CoinDCX using your existing email address that was used to register on CoinDCX Pro. In case you are a new member, signup on CoinDCX with any email address but try to k

Knowledge Base Article

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Create an Account

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Will there be more changes to fees in the future?

At present, there are no additional changes planned. Any adjustments will be communicated in advance to all users.

Knowledge Base Article

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Web3 - Fee Update

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Can I unlock my account without using Biometric or FaceID?

Yes, you can! You have the flexibility to unlock your account using either Biometric/FaceID or a PIN. If you prefer not to enable Biometric or FaceID, the PIN option is always available for your convenience.

Knowledge Base Article

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PIN

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What is the price at which I will get Airdrop?

Since these are distributed Tokens the price of the Airdrop is 0.

Knowledge Base Article

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Airdrop

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What details are needed for nomination?

We kindly request you to provide the complete name, date of birth, and your relationship with the person you are nominating. Please ensure that the nominee's age and name are accurately entered, matching the details on any National Informatics Centre (NIC) document, such as Aadhaar card, PAN card, D

Knowledge Base Article

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Nomination

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What happens to the unused funds in my wallet?

We regularly adhere to security guidelines and conduct internal audits to guarantee a safe and secure ecosystem for our users. In order to maintain compliance, we will automatically refund any unused funds available in your wallet for more than 365 days into your registered bank account. In case of

Knowledge Base Article

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INR Deposits

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Can I deposit money from someone else's bank account into my CoinDCX account?

No. The deposit MUST be done only from the bank account that you have linked with your CoinDCX profile.

Knowledge Base Article

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Net Banking - Deposit Method

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Where can I find my saved Drawing Templates?

You can access all your saved templates from the Templates option in the floating drawing toolbar. This is where you can apply, manage, or delete your templates.

Knowledge Base Article

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Chart Layout & Templates

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How do I activate my Web3 account?

After logging in to CoinDCX, navigate to Web3 > Click on Activate, and follow the process to link your account and save the recovery file. Make sure to securely store this file.

Knowledge Base Article

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WEB 3 Recovery

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My transaction attempt failed, what do I do now?

In the case that funds have been deducted from your bank account, we would request you to kindly share with us the bank statement at the earliest. We will check with our Partner about the issue and reconcile the payment as soon as we receive a response from them. Any amount deducted will be refunded

Knowledge Base Article

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Net Banking - Deposit Method

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When are Margin Orders liquidated?

Every margin order has its own liquidation price which depends on the leverage used for the respective order. The maximum loss that a user can incur is the balance locked for a margin order. If a situation for liquidation arises, CoinDCX will place a market sell order immediately and close the posit

Knowledge Base Article

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Margin Trading

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How does the Liquidation Engine work?

Upon liquidation, the Liquidation Engine attempts to close the position at the last market price

Knowledge Base Article

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Futures Trading

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What Are the Different Types of Crypto Options?

Call Option – Right to buy crypto at a set price Put Option – Right to sell crypto at a set price

Knowledge Base Article

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Crypto Options

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What are the benefits of enabling Crypto Withdrawal?

Seamless Transactions: Transfer Crypto Assets to and from trusted wallets. Control: Manage your digital assets more effectively. Flexibility: Enjoy greater freedom to trade and invest.

Knowledge Base Article

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Crypto Withdrawal access

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Can I share my Drawing Template with others?

At the moment, Drawing Templates are designed for personal use and cannot be shared with other users.

Knowledge Base Article

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Chart Layout & Templates

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Do I need to use two separate emails to sign up and use CoinDCX and CoinDCX Pro?

​ 1.Existing CoinDCX Pro User? Log in to CoinDCX using the same email address as your CoinDCX Pro account. ​ 2.New to CoinDCX? You can use any email address to sign up. Tip: For seamless portfolio management, try to use the same email when logging into CoinDCX Pro. ​ 3.Extra Security Tip: Complete y

Knowledge Base Article

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Create an Account

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Is the CIPF externally audited?

Yes. The CIPF and CoinDCX’s security practices are independently audited by reputed firms to ensure credibility and compliance.

Knowledge Base Article

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Trust & Transparency Centre

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Why can't I register Paytm banks with CoinDCX?

Currently, Paytm bank accounts cannot be added for deposits on the CoinDCX platform due to recent Government regulations on Paytm Bank. We recommend updating another bank account (under your name) to your CoinDCX account. Refer to this FAQ on how to change bank accounts. ​ We strive to offer a secur

Knowledge Base Article

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Verification

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What is a Long Position?

In this position, funds are bought by the trader and then sold at the Target Price. Traders open a long position in the hope that the price will go up in the future. Eg. If a trader, trading in the XRP/BTC pair, longs 1000 XRP at 2x leverage. If the BTC equivalent of 1000 XRP is 0.09 BTC (considerin

Knowledge Base Article

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Margin Trading

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I have multiple accounts. How can I disable the account which I don't use?

If you wish to deactivate an account or have multiple accounts and want to disable one that you no longer use, it's a simple process. ​ Steps to disable your account from the CoinDCX Website Log in to the CoinDCX website https://coindcx.com/. Visit [Profile] and select [Security]. Go to [Account Sec

Knowledge Base Article

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Account Closure

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24