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My fingerprint or Face ID isn't working. What should I do?

If biometric authentication fails: Try scanning your fingerprint or face again.Make sure your fingerprint sensor or camera is clean.Check that your fingerprint or Face ID is working for other apps on your device.If needed, use your Login PIN or password to access your account

Knowledge Base Article

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Biometric Login

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Can my VIP Level decrease as well?

Yes, VIP Levels are dynamic and based on your last 30 days trading volume. If your trading activity reduces, your VIP Level may be adjusted accordingly during the weekly review.

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VIP Levels

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I've completed my KYC and Bank Account Verification (BAV), but my INR Deposit button is still disabled. What should I do?

If you've completed your KYC and Bank Account Verification (BAV) but your INR Deposit button is still disabled: Wait for up to 24 hours, as it may take some time for your KYC and BAV details to be verified and reflected on your account.Ensure you're using the latest version of the CoinDCX App.Switch

Knowledge Base Article

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Unable to Deposit INR?

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Can I lose more than my invested amount in Futures?

It depends on the margin mode you are using. If you're using Isolated Margin, No. Only the margin allocated to that specific position is at risk. If your position is liquidated, your maximum loss is limited to the margin invested in that trade. Your remaining Futures wallet balance and other positio

Knowledge Base Article

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Liquidation

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How do I disable Biometric Login?

If you no longer wish to use biometrics: Open the CoinDCX app.Go to Profile > Security Settings.Select Biometric Login.Turn off the Biometric Login toggle.Confirm your choice if prompted. You can continue using your Login PIN or password to access your account.

Knowledge Base Article

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Biometric Login

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When should I block a device?

You should consider blocking a device if: You no longer use that device.You've sold or given away the device.Your phone or laptop has been lost or stolen.You notice a device that you don't recognize. Blocking unused or unfamiliar devices helps keep your account secure.

Knowledge Base Article

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Verified Devices

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Why is my INR Deposit button disabled?

Your INR Deposit button may be disabled if: Your KYC verification is pending.Your bank account hasn't been added or verified. Complete the pending verification to enable INR deposits.

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Unable to Deposit INR?

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How do I complete the selfie verification successfully?

Selfie verification helps confirm that you're the rightful owner of the account and is a mandatory step during KYC or Re-KYC. To complete the verification successfully: Before you begin: Ensure you're in a well-lit environment with your face clearly visible.Remove sunglasses, masks, helmets, or anyt

Knowledge Base Article

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Selfie Verification & Location Access

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Why do my drawings look different on another chart?

This can happen if a different template or default settings are applied on that chart. To maintain consistency, make sure the same Drawing Template is selected.

Knowledge Base Article

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Drawing Template

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Who can disable my account?

For security reasons, only the account holder can disable their CoinDCX account.

Knowledge Base Article

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Disable Account

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My INR withdrawal is marked as completed, but I haven't received the funds.

If your INR withdrawal is marked as Completed, please check your bank statement using the following details: Transaction DateWithdrawal AmountTransaction Reference Number (if available)​ If you still haven't received the funds after the applicable processing time: Most INR withdrawals below ₹5 lakh

Knowledge Base Article

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Withdrawal Delayed/Rejected?

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Can I use both Biometric Login and a Login PIN?

Yes. Biometric Login is an additional convenience feature. If biometric authentication isn't available or doesn't work, you can still use your Login PIN or password to log in.

Knowledge Base Article

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Biometric Login

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What is Current Buying price?

The Current Buying Price is the latest market price at which you can purchase a cryptocurrency. Since market prices change continuously, the actual buying price may vary at the time you place your order.

Knowledge Base Article

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Portfolio Value

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Is there a quick way to access Indicator Templates?

Yes, you can mark a template as a favorite by clicking on the star icon. This allows you to quickly access and switch between your preferred templates directly from the chart.

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Indicator Template

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Until when will the Last Financial Year P&L data be available?

The Last Financial Year P&L option will remain available until June of this year. After that, only the current financial year data will be available for viewing.

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Past PNL Enhancement

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How do fraudsters typically impersonate CoinDCX?

Fraudsters may attempt to impersonate CoinDCX by creating fake: WebsitesMobile applicationsSocial media profilesWhatsApp or Telegram groupsEmail addresses, mobile numbers, or documents relating to CoinDCX or its directors/employees They may also pretend to be CoinDCX employees or customer support re

Knowledge Base Article

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Beware of CoinDCX Impersonators

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Where can I find my saved Drawing Templates?

You can access all your saved templates from the Templates option in the floating drawing toolbar. This is where you can apply, manage, or delete your templates.

Knowledge Base Article

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Drawing Template

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Why can't I use my old Login PIN again?

To help keep your account secure, CoinDCX doesn't allow recently used Login PINs to be reused. This reduces the risk of unauthorized access if an old PIN has been compromised.

Knowledge Base Article

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Login PIN

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What are the benefits of Futures Trading?

With Crypto Futures on CoinDCX, you can enjoy: Up to 100x leverage Competitive trading fees. A simple and intuitive trading experience on the CoinDCX App and Website. Perpetual contracts with no expiry date.

Knowledge Base Article

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Introduction to Futures Trading

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Why is the conversion price revised in Futures Trading?

The USDT–INR conversion rate is periodically revised based on broader macro factors, including changes in the USD–INR valuation, operational costs, and market liquidity conditions. The conversion rate is intentionally priced with a small buffer relative to the live USD–INR rate to reduce the need fo

Knowledge Base Article

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USDT<>INR Conversion Price Revised

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24