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When will my TDS Certificate be available?

TDS Certificate is available for the Financial Year 2025-26. But from next financial year 2026-27, TDS Certificates are made available on a quarterly basis. For example: Q1 (April–June) → Available from 30th September onwards Q2 (July–September) → Available from 31st December onwards Q3 (October–Dec

Knowledge Base Article

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Reports

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Can CoinDCX provide my Tax Report in Excel or PDF format?

Tax Reports are generated through KoinX. The available download formats and report options are determined by KoinX and may vary based on the report type selected.

Knowledge Base Article

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Reports

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From which exchanges can I deposit Crypto?

You can deposit supported tokens from verified and compliant exchanges.Deposits from private wallets or unverified sources are subject to Enhanced Due Diligence (EDD) and may result in delayed processing or rejection based on regulatory and compliance checks.

Knowledge Base Article

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Getting Started with Crypto Deposits

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What details are required for deposit verification?

The required details depend on the type of transfer: ​ For Self Transfer: Go to Funds → Coins and click on the pending deposit transaction. Select “Self” Choose the purpose of transfer. Select the Sender’s Wallet Details Acknowledge the Declaration. Submit the Details. ​ For Another Person: Go to Fu

Knowledge Base Article

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Getting Started with Crypto Deposits

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Do I need to pay tax when depositing crypto to CoinDCX?

No, there are no taxes applicable when you deposit crypto from another exchange or wallet to CoinDCX. Taxes apply only when you sell or convert crypto assets.

Knowledge Base Article

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Getting Started with Crypto Deposits

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What is Crypto Deposit?

Crypto Deposit allows you to transfer crypto from another wallet or exchange into your CoinDCX account. All verified users are eligible, except users who fail compliance checks. Additionally, Travel Rule details (like sender information) must be shared and validated before deposits are credited.

Knowledge Base Article

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Getting Started with Crypto Deposits

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Why Don’t I Have Deposit Access?

Your crypto deposit access may be restricted due to one or more of the following reasons: The account did not meet internal compliance benchmarks. Geographical restrictions based on local regulations. If your access is restricted, no action is required from your end at this time. As our systems cont

Knowledge Base Article

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Getting Started with Crypto Deposits

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How long does it take to deposit crypto?

Crypto deposits usually take time based on: Blockchain confirmations (network speed may vary). Internal compliance reviews as per AML/CFT guidelines. Transactions flagged for additional review may require further documentation and could experience delays. Once verified, the crypto will be credited t

Knowledge Base Article

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Getting Started with Crypto Deposits

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How do I buy a token in CoinDCX Web3?

Follow these steps to buy a token: Log in to the CoinDCX App. Switch to Web3 Mode. Search for the token you want to buy and select it. Review the token details, including the blockchain network and contract address. Tap Buy. Select the token you want to use for payment. Enter the amount you wish to

Knowledge Base Article

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Crypto to Crypto Swap

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Will I get the Crypto Withdrawal (CW) Opt-In process if I have the option to transfer a delisted token?

No, not necessarily. External Wallet Transfer and the Crypto Withdrawal (CW) Opt-In process are two separate features. Having access to External Wallet Transfer for an eligible delisted token does not mean you will receive or become eligible for the Crypto Withdrawal (CW) Opt-In process. The CW Opt-

Knowledge Base Article

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External Wallet Transfer

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Is TDS applicable on Futures, Options, or Global Futures?

No. TDS is currently not applicable on Futures Trading, Options Trading & Global Futures Trading. This is because these products do not involve direct ownership or transfer of crypto assets.

Knowledge Base Article

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Tax Deducted at Source (TDS)

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Why is my TDS rate higher than 1%?

While the standard TDS rate is 1%, higher rates may apply under the following circumstances: A TDS rate of 20% may apply if your PAN is not linked with Aadhaar, as per applicable government guidelines. Please note that it may take a few days for Aadhaar-PAN linking updates to reflect in government r

Knowledge Base Article

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Tax Deducted at Source (TDS)

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Why was TDS deducted even though I incurred a loss?

TDS is deducted on eligible sell transactions and is not dependent on whether the trade resulted in a profit or loss.

Knowledge Base Article

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Tax Deducted at Source (TDS)

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Is the TDS rate fixed?

For most users, the standard TDS rate is 1%. However, higher TDS rates may apply in certain cases as per government regulations. Please refer to the section "Why is my TDS rate higher than 1%?" below.

Knowledge Base Article

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Tax Deducted at Source (TDS)

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Why is TDS charged on both sides of Crypto-to-Crypto (C2C) trades?

In a Crypto-to-Crypto trade, one crypto asset is effectively being sold to acquire another crypto asset. Since a sale of crypto occurs during the transaction, TDS becomes applicable on both sides of the trade as per prevailing tax regulations.

Knowledge Base Article

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Tax Deducted at Source (TDS)

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Is it mandatory to pay TDS?

Yes. As per the Income Tax Act, CoinDCX is required to deduct TDS on eligible transactions. The deducted amount is reflected against your PAN and can be adjusted against your tax liability or claimed as a refund while filing your Income Tax Return (ITR), subject to applicable tax rules.

Knowledge Base Article

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Tax Deducted at Source (TDS)

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My token was delisted and converted to USDT. Will TDS be deducted?

If a delisted token is converted to USDT as part of the delisting process, applicable TDS may be deducted as per prevailing tax regulations before the proceeds are credited to your account.

Knowledge Base Article

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Tax Deducted at Source (TDS)

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Since when has TDS been applicable to crypto trading?

TDS has been applicable to eligible crypto transactions from 1st July 2022.

Knowledge Base Article

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Tax Deducted at Source (TDS)

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Is TDS applicable on Earn products?

No. TDS is not applicable on Earn subscriptions or redemptions. TDS is only applicable on eligible Spot and Insta trading transactions.

Knowledge Base Article

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Tax Deducted at Source (TDS)

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Why is UPI Pay Mode blocked when crypto withdrawals are enabled?

When you request for CW Access, you won’t be able to deposit INR using UPI. This is because, currently, due to regulatory uncertainty, our banking partners do not allow UPI deposits and Crypto Withdrawals to be enabled at the same time. Crypto withdrawals are treated as high-risk transactions by fin

Knowledge Base Article

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Crypto Withdrawals

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24