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What if I don't have Aadhaar or a passport?

A valid Aadhaar or passport is mandatory to complete KYC on CoinDCX. If you don't have either document, we recommend applying for at least one before proceeding with KYC.

Knowledge Base Article

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DigiLocker – PIN-less Verification

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Will my Drawing Template be saved automatically?

No, Drawing Templates are not auto-saved. You need to manually save your preferred settings using the Save Drawing Template option.

Knowledge Base Article

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Drawing Template

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What is the Secret Key, and why should I save it?

The Secret Key is a unique code used to link your CoinDCX account with Google Authenticator. Keep it in a safe place. If you change or lose your phone, you can use the Secret Key to restore your 2FA without setting it up again. Never share your Secret Key with anyone, including someone claiming to b

Knowledge Base Article

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OTP & Two-Factor Authentication (2FA)

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Who can disable my account?

For security reasons, only the account holder can disable their CoinDCX account.

Knowledge Base Article

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Disable Account

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How do I open a contract chart in the app?

Tap on any strike price from the option chain. The specific contract chart and order screen will open automatically. You can toggle between Index Chart and Contract Chart at any time.

Knowledge Base Article

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Options - Contract Chart

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When will the new Web3 fee take effect?

The updated fee will be applicable from October 1, 2025 onwards.

Knowledge Base Article

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Web3 - Fee Update

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What are the CDD Measures for Company as per PMLA Act 2002?

In case the customer is a company following documents are required for due diligence Certificate of incorporation; Memorandum and Articles of Association; Permanent Account Number of the company; a resolution from the Board of Directors and power of attorney granted to its managers, officers or empl

Knowledge Base Article

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PMLA Rules from a User POV

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What happens if I select “Remember Timeframe”?

If you select Remember Timeframe, your chart will automatically switch to the same timeframe that was selected when the template was saved.

Knowledge Base Article

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Indicator Template

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Can I apply an indicator template to any pair?

Yes, indicator templates can be applied to any pair. However, if Remember Symbol was selected while saving, the chart may first redirect to the saved pair before applying the template.

Knowledge Base Article

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Indicator Template

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Why did my timeframe change automatically?

This happens if “Remember Timeframe” was selected during saving. When you apply the template, the chart switches to the saved timeframe.

Knowledge Base Article

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Indicator Template

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Is there a quick way to access Indicator Templates?

Yes, you can mark a template as a favorite by clicking on the star icon. This allows you to quickly access and switch between your preferred templates directly from the chart.

Knowledge Base Article

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Indicator Template

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What are the CDD Measures for Unincorporated Association or a body of individuals as per PMLA Act 2002?

In case the customer is a body of individuals following documents are required for due diligence resolution of the managing body of such association or body of individuals; Permanent account number or Form No.60 of the unincorporated association or a body of individuals; power of attorney granted to

Knowledge Base Article

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PMLA Rules from a User POV

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Will CoinDCX place orders automatically on my behalf?

No. CoinDCX will never place an order without your instruction. An order is initiated only when you click Buy/Long or Sell/Short on the Order Form. If Auto Transfer & Place Order is enabled and your Product Wallet has insufficient funds, the required amount will first be transferred from your INR Sp

Knowledge Base Article

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Unified Wallet

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Can I edit an existing Indicator Template?

No, existing templates cannot be edited. If you need to make any changes, you will need to either: Create a new template with an updated version, or Delete the existing template and save a new version

Knowledge Base Article

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Indicator Template

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How can I know my Layout is Auto Saved?

Whenever you make changes to your chart, the platform will temporarily show a “Save” option below the layout name, indicating that there are unsaved changes. If Auto Save is enabled, the layout will be saved automatically after a few moments, and the “Save” option will disappear once the changes are

Knowledge Base Article

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Layout

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Are still fees deducted at the time of placing the order?

Yes. Standard trading fees are charged at the time of the trade for all users. Eligible users receive refund of the fees credit to their Options Wallet on a daily basis and it is not waived upfront.

Knowledge Base Article

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Refund Based Trading Fees in Options Trading

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What fees apply once I cross $ 1 Million volume threshold?

Standard Options trading fees apply normally, with no refund. The fees will be displayed on the Order Page without any strike-through or refund messaging.

Knowledge Base Article

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Refund Based Trading Fees in Options Trading

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Why is DigiLocker asking me to give consent to share my Aadhaar?

DigiLocker requires your consent before sharing your Aadhaar details with CoinDCX for identity verification. Review the information displayed on the DigiLocker consent screen and select Allow to continue with verification.

Knowledge Base Article

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DigiLocker – PIN-less Verification

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What are the CDD Measures for sole proprietorship as per PMLA Act 2002?

In case the customer is a sole proprtieorship following documents are required for due diligence ​ a. the Aadhaar number where, (i) the proof of possession of Aadhaar number where offline verification can be carried out; or (ii) the proof of possession of Aadhaar number where offline verification ca

Knowledge Base Article

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PMLA Rules from a User POV

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What if the DigiLocker screen is blank or not loading?

If the DigiLocker screen does not load properly, try the available Refresh or Retry option. If an option to open DigiLocker in your browser is displayed, you can also try that option. If you are still unable to complete verification, use the available manual document verification option, if shown.

Knowledge Base Article

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DigiLocker – Aadhaar & PIN Verification

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24