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I'm unable to disable or re-enable my account. What should I do?

If you're facing any issues while disabling or re-enabling your account, you can reach out to our Chat for assistance. Our support team will be happy to help!

Knowledge Base Article

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Disable Account

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Why can't I email my grievance directly to the Grievance Officer?

To help ensure a faster resolution, we encourage you to first refer to our Frequently Asked Questions (FAQs), as many common queries can be resolved immediately. ​ If you still need assistance, please reach out to our Chat. Our support team will review your concern and guide you through the appropri

Knowledge Base Article

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Grievance

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My INR withdrawal shows pending/processing. What should I do?

The processing time depends on your withdrawal amount: ​ Most INR withdrawals below ₹5 lakh are processed within 6 hours.INR withdrawals above ₹5 lakh may take up to 72 hours to process, depending on standard banking timelines.​ If your withdrawal is still within the applicable processing time, no a

Knowledge Base Article

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Withdrawal Delayed/Rejected?

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What should I do if I receive a suspicious message, call, or investment offer claiming to be from CoinDCX?

If you believe you've shared sensitive information or sent funds to someone impersonating CoinDCX, take the following steps immediately: ​ Change your CoinDCX account password. Reset your Two-Factor Authentication (2FA) if you believe it may have been compromised. Review your account activity and up

Knowledge Base Article

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Beware of CoinDCX Impersonators

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What details should I verify before adding the CoinDCX bank account as a beneficiary?

Before adding the beneficiary, make sure you've entered the following details exactly as displayed in your CoinDCX account: Beneficiary NameAccount NumberIFSC Code Copying and pasting the details can help prevent typing errors and ensure a successful beneficiary addition.

Knowledge Base Article

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Adding Beneficiary

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Why is IPV(In person Verification) required for crypto deposit transactions?

In-person verification (IPV) for crypto deposit transactions is crucial for: Enhanced Security: It helps confirm the depositor’s identity, reducing fraud and preventing unauthorized transactions. Regulatory Compliance: IPV supports adherence to Know Your Customer (KYC) and anti-money laundering (AML

Knowledge Base Article

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Getting Started with Crypto Deposits

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What happens if the market gaps beyond my trigger price?

If the market moves quickly and crosses your trigger price: The TP/SL order will trigger based on Mark Price Execution will attempt at the next available bid/ask In low-liquidity situations, the order may execute at a significantly different price or get rejected

Knowledge Base Article

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Options - TP/SL

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How can I switch between USDT Margin and INR Margin?

You can switch between margin types anytime. Simply: Open the Futures section on the CoinDCX App or Website. Tap or click the margin type dropdown. Select either USDT Margin or INR Margin.

Knowledge Base Article

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Margin Types (INR Margin & USDT Margin)

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Can I still invest in Advanced Earn after this update?

Advanced Earn has stopped accepting new investments. The product is being sunset as part of a product review and will remain closed for additional deposits.

Knowledge Base Article

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Latest Updates on Advanced Earn

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What is TDS?

Tax Deducted at Source (TDS) is a tax deducted at the source of income before the remaining amount is credited to the recipient. In crypto trading, CoinDCX deducts the applicable TDS on eligible transactions and deposits it directly with the Government of India on your behalf.

Knowledge Base Article

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Tax Deducted at Source (TDS)

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How can I track the status of my CW access application?

You can monitor the progress of your application directly in the Crypto Withdrawal section of your account. You will also receive notifications whenever there is an update on your application status.

Knowledge Base Article

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Crypto Access & Eligibility

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Is there any fee to update my name?

No. Updating your username is completely free. CoinDCX does not charge any fee for processing name update requests.

Knowledge Base Article

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Username Update

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My INR withdrawal keeps failing. What should I do?

If your INR withdrawal continues to fail, we recommend: Verifying that your registered bank account details are correct.Checking with your bank if there are any temporary maintenance or restrictions affecting the transaction.Trying again after some time if your bank has informed you of a temporary i

Knowledge Base Article

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Withdrawal Delayed/Rejected?

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Will the ₹1 I paid be refunded?

Yes. The ₹1 transaction is used solely for verification purposes. A refund process is tracked, and the status of the penny refund will be updated in your details. You can expect a refund within 24 hours.

Knowledge Base Article

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Verify Bank Account Using UPI

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How can a Master Account disable a Sub-Account?

Log in to the CoinDCX website: https://coindcx.com/​ Click the Profile icon in the top-right corner.Select Sub-Accounts.Under Accounts, locate the Sub-Account you want to disable.Click the Disable option for the respective Sub-Account.​ Note: The Disable option is available under the Accounts sectio

Knowledge Base Article

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Managing Sub-Accounts

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Which regulatory guidelines does CoinDCX follow?

CoinDCX is a registered Reporting Entity under the Financial Intelligence Unit (FIU), India. We strictly adhere to the Anti-Money Laundering (AML) and Combating the Financing of Terrorism (CFT) guidelines issued by the FIU. These regulations ensure transparency, user safety, and ecosystem integrity.

Knowledge Base Article

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Getting Started with Crypto Deposits

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Are there any changes in fees for INR Margin Futures?

No, there are no changes in the fee structure. INR Margin Futures continue to have standard fees applicable to all users.

Knowledge Base Article

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VIP Levels

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Do I need to upload both sides of my passport?

Yes. You need to upload clear images of both the front and back of your passport for verification.

Knowledge Base Article

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Passport Verification

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Why is CoinDCX closing Advanced Earn?

Thank you for reaching out regarding Advanced Earn. Following a recent product review, Advanced Earn has been discontinued. As part of our regular product evaluation process, we assessed its performance across changing market conditions and determined that the product no longer aligns with the inten

Knowledge Base Article

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Latest Updates on Advanced Earn

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How can I see my Realized P&L on the Web3 Wallet screen?

Your Realized P&L has been moved from the main wallet screen to the Portfolio Summary for a cleaner experience. To view it: Web3 Wallet → Tap on "Current P&L" → Portfolio Summary There you'll find: Invested Value Current P&L Realized P&L

Knowledge Base Article

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Web3 Wallet & Recovery

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24