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Why is my crypto withdrawal request rejected?

Your withdrawal may be rejected if it does not meet our internal risk or compliance checks. If this happens: You will receive an email with instructions to submit additional details required under the Travel Rule. Once the Enhanced Due Diligence (EDD) process is successfully completed, you can re-in

Knowledge Base Article

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Crypto Withdrawals

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How do I sell a token in CoinDCX Web3?

You can sell a token in two ways. From the Trade section Login to CoinDCX App Switch to Web 3 Mode Search for or select the token you want to sell. Tap Sell. Select the token you want to receive. Enter the amount you wish to sell. Review the platform fee and estimated gas fee. Swipe to confirm your

Knowledge Base Article

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Crypto to Crypto Swap

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How to Deposit Crypto on CoinDCX App?

Follow these simple steps to deposit crypto into your CoinDCX account: Login to your CoinDCX App. From the Home screen, tap on Deposit Crypto. Alternatively, go to Portfolio → Funds → Coins → Deposit. Select the token you want to deposit. Choose the correct network supported for that token. You’ll n

Knowledge Base Article

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Getting Started with Crypto Deposits

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What is the Travel Rule and why is it required for crypto transactions?

The Travel Rule is a global guideline issued by the Financial Action Task Force (FATF). It requires crypto platforms to share and validate sender and receiver details for transfers. This helps prevent: Fraud Money laundering Terrorist financing Other illicit activities It ensures a safer and more tr

Knowledge Base Article

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Travel Rule & Compliance

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Why is it important to submit documentation for Crypto deposits?

We understand that providing documents may feel like an extra step, but it’s essential for ensuring security and regulatory compliance. Here’s why: Regulatory Compliance: CoinDCX is required by the FIU-India to maintain records of all crypto deposit transactions. AML/CFT Guidelines: These records mu

Knowledge Base Article

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Getting Started with Crypto Deposits

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Why is IPV(In person Verification) required for crypto deposit transactions?

In-person verification (IPV) for crypto deposit transactions is crucial for: Enhanced Security: It helps confirm the depositor’s identity, reducing fraud and preventing unauthorized transactions. Regulatory Compliance: IPV supports adherence to Know Your Customer (KYC) and anti-money laundering (AML

Knowledge Base Article

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Getting Started with Crypto Deposits

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What are the Scam Tokens?

Scam tokens are fraudulent or malicious cryptocurrencies created to deceive users or exploit vulnerabilities in the Web3 ecosystem. One of the key advantages of Web3 is that anyone can create and launch a token without approval from a centralized authority. While this promotes innovation, it also al

Knowledge Base Article

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Web3 Safety & Security

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Can I change my linked wallets?

Yes, you can update or add linked wallets through the Wallet Settings section in the app. Please note that any changes may require re-verification to ensure security and compliance.

Knowledge Base Article

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Crypto Access & Eligibility

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Can I still trade or use INR deposits and withdrawals?

Yes. Even if your CDW access is restricted, you can still Deposit & Withdraw INR & Continue trading on the platform. Your trading and INR transactions remain fully functional.

Knowledge Base Article

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Crypto Access & Eligibility

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Will enabling Crypto Withdrawal (CW) affect my INR transactions?

Yes. Once CW is enabled, UPI deposits will no longer be available for your account. However, you can still deposit and withdraw INR using other supported methods such as NEFT as long as you meet regulatory requirements.

Knowledge Base Article

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Crypto Access & Eligibility

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How can I track the status of my CW access application?

You can monitor the progress of your application directly in the Crypto Withdrawal section of your account. You will also receive notifications whenever there is an update on your application status.

Knowledge Base Article

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Crypto Access & Eligibility

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Why is my P&L showing as blank?

Your token's Profit & Loss (P&L) may appear blank if the token has insufficient liquidity or if it is no longer published or supported on CoinDCX Web3. In such cases, the platform may be unable to determine a reliable market price to calculate and display your P&L.

Knowledge Base Article

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Web3 Safety & Security

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Do I need to provide Travel Rule details for every transaction?

Yes. You must provide Travel Rule details for every crypto deposit or withdrawal, as required under applicable regulatory guidelines.

Knowledge Base Article

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Crypto Access & Eligibility

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What are the benefits of enabling Crypto Withdrawal?

Enabling Crypto Withdrawal (CW) provides you with: Seamless Transfers: Easily move your crypto assets to or from trusted wallets. Greater Control: Manage your digital assets with more flexibility. Investment Freedom: Enjoy the ability to diversify, trade, and invest across platforms.

Knowledge Base Article

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Crypto Access & Eligibility

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Can I use my previously saved wallet address to make deposits?

No. Please do not send funds to any previously saved wallet addresses. Since crypto deposits are disabled, deposits sent to old addresses will not be credited to your account.

Knowledge Base Article

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Crypto Access & Eligibility

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How long does it take to enable Crypto Withdrawal after applying?

The EDD (Enhanced Due Diligence) process and manual review usually take up to 14 business days. If additional documents or clarifications are required, the process may take longer.

Knowledge Base Article

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Crypto Access & Eligibility

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Is TDS applicable on SIP purchases?

No. TDS is not applicable when purchasing crypto through SIP installments. However, when you later sell the crypto purchased through SIP, applicable TDS will be deducted on the sale transaction.

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Tax Deducted at Source (TDS)

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When will my TDS Certificate be available?

TDS Certificate is available for the Financial Year 2025-26. But from next financial year 2026-27, TDS Certificates are made available on a quarterly basis. For example: Q1 (April–June) → Available from 30th September onwards Q2 (July–September) → Available from 31st December onwards Q3 (October–Dec

Knowledge Base Article

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Reports

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Detailed Breakdown of your Trade Report:

Below is a detailed breakdown of the Trade Report to help you better understand its structure and contents. The Trade Report is organized into separate sheets, with each sheet representing a different trading product. Insta Orders: Trade ID: Order Id of your Insta Order. Crypto: Shows which asset wa

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Reports

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Can CoinDCX provide my Tax Report in Excel or PDF format?

Tax Reports are generated through KoinX. The available download formats and report options are determined by KoinX and may vary based on the report type selected.

Knowledge Base Article

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Reports

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24