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Are my funds safe on CoinDCX?

Yes, your funds are extremely safe with us. CoinDCX is built with industry-leading security. Our team is constantly auditing and building upon existing protocols to ensure that our security is up-to-date and impenetrable. ​ CoinDCX uses geographically distributed cold wallets, DDoS protection, regul

Knowledge Base Article

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Account Related

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What are the documents required for Withdrawal?

The following details are required to process a Crypto withdrawal transaction: To process your crypto withdrawal, you'll need to provide the following details depending on the type of withdrawal: 1. Self Wallet Withdrawal: When withdrawing crypto to your wallet (hosted with an exchange or wallet pro

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Custody FAQs

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How much time will it take to complete my KYC process?

At CoinDCX, we've made our KYC verification process super quick and easy for you! If you choose the fully automated option, it'll be done in just 10 minutes. But, if you prefer the manual route, it might take a bit longer—typically between 24 to 48 hours.

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Verification

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How to change my password on CoinDCX?

Follow these easy steps to update your password: ​ Login to your CoinDCX app and click on the profile icon at the top left corner of your screen. Tap on the "Security" option. ​​ ​​ Provide the required information, including your old and new passwords, and click on "Change Password." ​​ Congratulat

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Login

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How to keep your funds secure on CoinDCX?

If you are an existing user of CoinDCX Pro and have secured your account already with a security rating of 4/4 then your funds are completely secure. For the existing users who have not secured their CoinDCX Pro account or the new users who have joined CoinDCX, there are multiple ways in which you c

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Account Related

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Can I change my full name on account?

We kindly request you to raise a chat with our customer support team for updating the name on your account. Please provide your preferred name in the 'First and Last name' format, just as it appears on your PAN card. No need for verification when changing your name.

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Update Profile Details

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Can I lose more than what I have invested?

No. CoinDCX helps you to maintain your Locked-in margin* balance. As soon as the losses exceed the locked-in balance, CoinDCX liquidates your positions to recover the losses you have suffered on the trades. This will help you to never lose more than what your locked-in account contains. *Glossary Lo

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Futures Trading

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How does SIP work?

Through our Systematic Investment Plan (SIP), you can invest a fixed sum of money in a time-bound manner (weekly) without worrying about the market dynamics and stand to benefit in the long-term due to average costing and power of compounding.

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Systematic Investment Plan (SIP)

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How can I withdraw crypto from my CoinDCX account?

To withdraw crypto: ​ Go to the Funds section and select Withdraw. Choose the cryptocurrency you want to withdraw. Enter the recipient's wallet address (make sure it’s whitelisted). Specify the amount and network. Complete the verification steps, and your transaction will be processed.

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Custody FAQs

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What is the minimum withdrawal amount and fee?

The minimum withdrawal amount varies across tokens. For specific details on token limits and fees, click here link .

Knowledge Base Article

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Crypto Withdrawals

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What new features are being introduced in the crypto deposit and withdrawal process?

​ Enhanced and interactive UI for better navigation. Real-time monitoring to detect suspicious activity and ensure security.

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Custody FAQs

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Why is INR deposit blocked while giving access to Crypto withdrawals?

Due to regulatory uncertainties, our banking partners restrict simultaneous access to INR deposits and Crypto withdrawals. Crypto withdrawals are considered high-risk by financial institutions. We are committed to keeping you informed as the situation evolves with regulatory clarity.

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Crypto Withdrawals

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Why is it important to submit documentation for Crypto withdrawal?

As per FIU guidelines, we maintain detailed records for every Crypto withdrawal transaction. This ensures compliance with Anti-Money Laundering/Combating the Financing of Terrorism (AML/CFT) standards.

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Crypto Withdrawals

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Will my personal data be shared with authorities?

Your data will only be shared with regulatory or legal authorities if required by law. CoinDCX ensures privacy and adheres to strict security measures. ​ ​

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Custody FAQs

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Will I incur gas fees when adding and sending funds?

Yes, gas fees apply to all transactions on the blockchain.

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Transfer

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Why is my INR withdrawal option blocked?

Your INR withdrawal option might have been blocked due to following reasons:You have changed your account PINYou have changed your account login credentialsIn such cases, we apply a cooling period of 24 hours on the user's account for safety reasons. We would suggest you to wait until this cooling p

Knowledge Base Article

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INR Withdrawals

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How to Enable Trusted Withdrawals?

Enabling withdrawals is a one-step procedure. Click on the Enable Only-Trusted toggle beside the “Add Address” button. And you will get the following screen. Once you enter your Withdrawal password, you will be asked to enter your one-time 2FA. Trusted withdrawal is activated as soon as you accept t

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Account Related

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How long does it take to resolve a grievance?

While we aim to resolve grievances promptly, resolution times may vary depending on the complexity of the issue. Rest assured, your concern is treated with the highest priority.

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Account Related

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What is Funding?

Fundings are periodic payments exchanged between the buyer and seller every 8 or 4 (for BLZUSDT pair) hours. If the rate is positive, then the long positions* will pay and the short positions* will receive the rate, and vice versa if the rate is negative. When the Funding Rate is positive (perpetual

Knowledge Base Article

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Futures Trading

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Why does my portfolio look different on CoinDCX and CoinDCX Pro?

It is very natural that you might invest or trade a variety of cryptos that are not present in CoinDCX. While the amount of INR in your wallet will always be consistent on both platforms, your portfolio might significantly vary. This is because your portfolio on each platform only consists of tokens

duplicate and outdated hence do not publish

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Portfolio Value

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24