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Why did my bank account verification fail?

Bank account verification may occasionally fail for a number of reasons. You will get an email if the verification of your bank account was unsuccessful along with a detailed explanation. Please read the email and follow the instructions to re-verify your bank account. Please make sure you follow th

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Pending/Rejected/Fail Status

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How will the search experience change?

The search functionality will remain as is, covering tokens, pairs, and market-specific results like futures or spot for different tokens.

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CoinDCX Unified App

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If I delete my app, are my crypto funds safe?

Your crypto funds are safe, no matter how many times you log in or out of your account or uninstall your mobile app. Just a friendly reminder to keep your login details handy. Next time you download the app, you'll be all set to access your funds! For some extra security, consider enabling 2FA and u

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Account Closure

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How do I disable/deactivate my CoinDCX account?

If you want to deactivate your account or if you have multiple accounts and want to disable the account which you don't want to use, you can simply log into your CoinDCX account and Disable it yourself. You will still have the option to re-enable your account after disabling it, for this please reac

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Account Closure

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Where can I check my Orders and realized P&L?

Realized P&L is displayed in different locations on CoinDCX's trading dashboard depending on whether you are merely reducing the size of an existing position, or closing it entirely. Your personal realized P&Ls and orders will be displayed on your CoinDCX dashboard. CoinDCX dashboard has two differe

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Futures Trading

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What should I do if I don’t receive an activation email?

Haven't received our email yet? No worries! Follow these simple steps: Double-check that the email you shared with us is correct. Take a peek in your spam/junk folder - sometimes emails like to hide there. Ensure you add CoinDCX to your email whitelist to make sure our messages find their way to you

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Email

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How to Enable Trusted Withdrawals?

Enabling withdrawals is a one-step procedure. Click on the Enable Only-Trusted toggle beside the “Add Address” button. And you will get the following screen. Once you enter your Withdrawal password, you will be asked to enter your one-time 2FA. Trusted withdrawal is activated as soon as you accept t

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Account Related

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Can I switch between Light and Dark themes?

Yes, you can switch between light and dark themes.

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CoinDCX Unified App

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What details are required for Crypto withdrawal verification?

The following details are required to process a Crypto withdrawal transaction: To process your crypto withdrawal, you'll need to provide the following details depending on the type of withdrawal: ​ Self Wallet Withdrawal: Provide a screenshot of the receiving wallet address (from the wallet provider

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Crypto Withdrawals

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What are the documents required for deposit?

For Crypto Deposit Transaction: ​ The following details are required to process a Crypto deposit transaction: ​ Self Wallet Deposit: If you’re sending tokens to yourself from another crypto exchange or wallet, all you need to do is fill out the self-declaration form, and you’re good to go! ​​ Third

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Custody FAQs

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How do I activate my crypto withdrawal?

Click the Home Screen or Portfolio Screen banner. Choose to opt-in for Crypto Withdrawals via the bottom sheet popup. Note: Opting in for Crypto Withdrawals will permanently block INR Deposits on your account. Submit your response and opt-in or opt-out of Crypto Withdrawal. If opted in, your request

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Crypto Withdrawals

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Are there limits on Crypto Withdrawal?

Yes, limits may vary based on your risk profile and account type. Details will be shared on your account dashboard.

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Crypto Withdrawal access

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Who is eligible for Crypto Withdrawal (CW) access?

Crypto Withdrawal (CW) Access: Crypto withdrawal eligibility follows stricter guidelines under our novel model. To access CW, you must: Successfully complete the KYC process. Maintain a low-risk assessment based on your account activity. Meet all compliance and security requirements. ​ Note: CW acce

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Crypto Withdrawal access

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Why Don’t I Have Access to Crypto Withdrawals?

Crypto withdrawals are processed in compliance with the AML/CFT Guidelines issued by the Financial Intelligence Unit (FIU) India. Unfortunately, your account falls under one of the following categories, which restricts access to this feature: ​ Your account did not meet the criteria established by o

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Crypto Withdrawals

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Where can I track the delisting that is happening?

For now, you can track the delisting through email communication and push notifications that we send. Additionally, we request that you kindly go through our blog for more details on our announcement page related to this. We are coming up with a tracker in the portfolio section for you to track acti

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Delisting

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How to set a stop loss and add target in Futures?

You can select the 'Add TPSL' feature within an active position. This feature lets you include both a target and a stop loss, serving as an exiting option. An alternative option involves placing a counter order, which functions as stop loss/target for your active position. For long positions, the co

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Futures Trading

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I am getting an “Invalid OTP” error on 2FA. What should I do?

If you're seeing an “Invalid OTP” error on Google Authenticator, follow these steps to resolve it: ​ Ensure you’re entering the OTP within 30 seconds, as codes expire quickly. Sync your Google Authenticator: Check that your device’s clock is set to the correct time zone. Open Google Authenticator >

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OTP

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How do I pause or stop my SIP?

Please follow the steps below to cancel your SIP: ​ Go to ‘SIP’ and then click on ‘Manage SIPs’. Click on the three dots on the top right corner. Select ‘Cancel’. When prompted to confirm your decision to cancel, choose 'Yes'. ​ Your SIP is successfully canceled. ​ Note: Future installments will no

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Systematic Investment Plan (SIP)

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Will the INR wallet balance be locked for the SIP feature?

No, it will not. We will send out reminder communications one day before the Systematic Investment Plan (SIP) instalment date is due to ensure there is an adequate amount of funds in the wallet.

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Systematic Investment Plan (SIP)

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Do I need to manually restart SIP after adding funds?

No, you do not need to reactivate or restart your Systematic Investment Plan (SIP) after adding funds. It will automatically continue to check for funds for the next instalment.

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Systematic Investment Plan (SIP)

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24