Skip to main content
Help & Support

Can't find what you're looking for?

Ask a question

Search Results (760)

Relevance
Selected Relevance
HS
If I buy BTC 5 times in a day and sell it 3 times, will I be charged TDS for every transaction?

No, TDS will not be applicable for all 5 buy orders. However, you'll be charged 1% TDS for all the 3 sell orders.

Knowledge Base Article

 • 

TDS for CoinDCX App Users

C
My Buy/Sell transaction is stuck, what do I do?

It typically takes a few seconds to a few minutes for a transaction to complete. In rare cases, this could take up to 30 minutes. If your order is still stuck after this timeline, kindly reach out to us on our support team.

Knowledge Base Article

 • 

Trade

HS
Is there a Bug Bounty program?

If you believe you have found a security vulnerability or Bug that affects CoinDCX’s website or application, please report it to us. Our team will investigate all legitimate reports and quickly fix the problem. Refer to this link for more information.

Knowledge Base Article

 • 

Account Related

C
I am unable to sell my token on blockchain due to low liquidity.

If you can’t sell your token due to low liquidity, it means there aren’t enough buyers or trading volume. This can make it difficult to sell quickly or at your desired price. You might need to sell smaller amounts or wait for more buyers. Beware that low liquidity could also mean selling at a lower

Knowledge Base Article

 • 

Trade

C
How do I remove Paytm bank from CoinDCX and update a new bank account?

You can update your bank details easily by following these steps: Log in to your CoinDCX app. Click on the profile icon. Go to 'Account settings'. Select 'Account details'. Click the 'Remove bank account' option and confirm by selecting 'Remove Bank account'. Once the existing bank account is remove

Knowledge Base Article

 • 

Verification

C
Why do I need to update my KYC information again?

CoinDCX requires all users to complete Identity Verification at regular intervals to enhance the security of their accounts and ensure compliance with regulatory requirements. Periodic verification, known as Re-KYC, is a mandatory process that requires users to update their KYC documentation at regu

Knowledge Base Article

 • 

Re-KYC Verification

C
What is the minimum withdrawal amount and fee?

The minimum withdrawal amount varies across tokens. For specific details on token limits and fees, click here link .

Knowledge Base Article

 • 

Crypto Withdrawals

C
Can I transfer funds from CoinDCX Web 3 to another wallet or exchange?

To ensure compliance with FIU regulations and uphold Anti-Money Laundering (AML) guidelines, CoinDCX Web 3 does not support withdrawals of crypto tokens to external wallets or exchanges.

Knowledge Base Article

 • 

Transfer

HS
How do I deposit funds using the Bank Transfer (NEFT/RTGS) option?

Bank Transfer via NEFT/RTGS ​ Follow these easy steps to add funds to your CoinDCX wallet using the standard bank option. Click on [Add Funds] from App Home Screen. Enter the preferred amount and Select [Bank Transfer (NEFT/RTGS)] option. Copy the details provided in Step 2 [Account No. / IFSC

Knowledge Base Article

 • 

INR Deposits

HS
Is there any minimum/maximum buy/sell limit per transaction on Insta?

●Minimum Buy/Sell limit per transaction - INR 100 ●Maximum Buy/Sell limit per transaction - On the CoinDCX App and DCX Insta, that there is a maximum per order limit for tokens on Insta, which varies depending on the token. This means you won’t be able to place an order above a specified limit. Howe

Knowledge Base Article

 • 

DCX Insta

HS
How do I log in to my CoinDCX account?

Follow the steps below to log into your CoinDCX account: On the app home page, click ‘Log in’. ​ Provide the registered email and password and click Continue. ​ Provide the OTP received on registered mobile number. And you’re done. ​ Important: Always ensure to download and install the app from offi

Knowledge Base Article

 • 

Login

C
Why Don’t I Have Access to Crypto Withdrawals?

Crypto withdrawals are processed in compliance with the AML/CFT Guidelines issued by the Financial Intelligence Unit (FIU) India. Unfortunately, your account falls under one of the following categories, which restricts access to this feature: ​ Your account did not meet the criteria established by o

Knowledge Base Article

 • 

Crypto Withdrawals

C
What is the difference in margin utilized to fund Isolated and Cross Positions?

In Isolated Margin mode, the margin is limited to the margin locked against a specific position. Conversely, in cross-margin mode, the entire wallet balance, including margins locked in all cross-margin positions and open orders and unrealised PNL of cross positions together funds all cross position

Knowledge Base Article

 • 

Cross Margin

HS
How is P&L calculated in Futures contracts?

Unrealised P&L For a long position in a Futures contract: P&L = n*m*(Future Current Price - Future Entry Price) (in BTC) For a short position in a Futures contract: P&L = -n*m*(Future Current Price - Future Entry Price) (in BTC It is worth noting that your Unrealized profits and losses are adjusted

Knowledge Base Article

 • 

Futures Trading

HS
Why is my INR withdrawal option blocked?

Your INR withdrawal option might have been blocked due to following reasons:You have changed your account PINYou have changed your account login credentialsIn such cases, we apply a cooling period of 24 hours on the user's account for safety reasons. We would suggest you to wait until this cooling p

Knowledge Base Article

 • 

INR Withdrawals

HS
Am I eligible for NetBanking?

NetBanking option is currently available for the below listed banks only. Since the deposit option is supported by a list of limited banks, please do not raise a support ticket for the same. We would suggest you kindly use another deposit option. Supported Bank List:Bank of IndiaBank of MaharashtraC

Knowledge Base Article

 • 

Net Banking - Deposit Method

HS
My transaction attempt failed, what do I do now?

In the case that funds have been deducted from your bank account, we would request you to kindly share with us the bank statement at the earliest. We will check with our Partner about the issue and reconcile the payment as soon as we receive a response from them. Any amount deducted will be refunded

Knowledge Base Article

 • 

Net Banking - Deposit Method

HS
I am not able to log in to my bank account?

Please make sure you are trying to log in using your registered bank account only. The deposit MUST be done from the bank account that you have linked with your CoinDCX profile. In case you are still facing issues while logging in, we would request you to contact your respective bank for further ass

Knowledge Base Article

 • 

Net Banking - Deposit Method

HS
Can I deposit money from someone else's bank account into my CoinDCX account?

No. The deposit MUST be done only from the bank account that you have linked with your CoinDCX profile.

Knowledge Base Article

 • 

Net Banking - Deposit Method

HS
Can I make deposits/withdrawals on CoinDCX without completing my KYC?

To enjoy the convenience of depositing or withdrawing crypto and INR, it's important for users to complete their KYC (Know Your Customer) process. This helps ensure a secure and smooth experience for everyone.

Knowledge Base Article

 • 

Verification

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

© All rights reserved by Primestack Pte. Ltd.

users-badge assets-badge volume-badge funding-badge aml-badge

DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24