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I have forgotten my PIN. What should I do?

No worries! To reset your PIN, follow these steps: Log in to your CoinDCX app. Tap the profile icon (top right) and select ‘Security’. In the ‘Security’ section, tap ‘Verified Devices’. Tap ‘Reset Login Pin’ and then click Continue. Enter your new 6-digit pin. Re-enter the pin to confirm. Once done,

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PIN Related Issues

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Why is it important to submit documentation for Crypto deposits?

Hi there! We understand that submitting documentation may feel like an extra step, but it's an important part of ensuring the security and compliance of your transactions. Here’s why: Regulatory compliance: To comply with the guidelines set by the Financial Intelligence Unit (FIU) in India, we are r

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Crypto Deposits

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How do I start trading in Futures?

Crypto Futures give traders the opportunity to trade on the future price of a crypto asset without having to actually purchase or handle it. This allows traders to take positions upto 20X the assets they have, hedge against volatile markets and make the most out of current market situations through

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Futures Trading

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From which exchanges can I deposit Crypto?

Cryptocurrencies can be deposited from centralized and verified exchanges. Note: Deposits from gambling, gaming, or pornography websites are not accepted.

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Crypto Deposits

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Will I be notified when I am close to or have reached $1 Million Volume Threshold?

Yes. Once your cumulative Options Notional Volume crosses $1 million, you will receive a push notification and email informing you that standard fees will be applied. The push notification will read: "You've traded ₹1M in notional volume. Standard fees apply on all trades going forward."

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Refund Based Trading Fees in Options Trading

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When will the new Web3 fee take effect?

The updated fee will be applicable from October 1, 2025 onwards.

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Web3 - Fee Update

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What is Average Buying price?

It is the average price at which you have bought the coin that you currently hold. Kindly note the average buying price may vary at the time of actual selling as per the constantly changing market value.

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Portfolio Value

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How is P&L Calculated?

For Long positions : Gross P&L = Quantity * (Avg Exit price - Avg Entry price) Profit = Gross P&L - Total fee - Interest charged For Short positions : Gross P&L = Quantity * (Avg Entry price - Avg Exit price) Profit = Gross P&L - Total fee - Interest charged

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Margin Trading

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Does the template save all drawing tools together?

Templates save the settings for the selected drawing tool. If you use multiple drawing tools, you may need to create separate templates based on your customization.

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Chart Layout & Templates

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What is an Options Wallet?

The Options Wallet is a dedicated wallet for Options trading that helps manage risk by limiting exposure to transferred funds only.

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Crypto Options

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Are there limits to how much I can deposit or withdraw?

CoinDCX does not impose specific deposit limits. Withdrawal limits may depend on your account tier and completed verifications. Check your account settings for details.

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Custody FAQs

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How can I enable 2FA using Google Authenticator on CoinDCX?

You can enable Two-Factor Authentication (2FA) using Google Authenticator by following these steps: ​ Log in to the CoinDCX app. Tap the profile icon in the top left corner. Select Security from the menu. Tap Google Authenticator. Download Google Authenticator or select I have downloaded if you alre

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OTP

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What should I do if my withdrawal gets delayed?

Check if your withdrawal has passed compliance checks. Verify if the recipient wallet address is correct. If flagged for compliance reasons, provide any requested documentation. Contact support for further assistance.

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Custody FAQs

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Will the refund be credited if I close my position on the same day?

Yes. Refund eligibility is determined based on the trading fees charged on eligible trades executed during the day, irrespective of whether the position remains open or is closed on the same day. If trading fees are charged on your eligible trades, the corresponding refund will also be processed for

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Refund Based Trading Fees in Options Trading

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Will my Drawing Templates be available after I log out or switch devices?

Saved templates are generally linked to your account. As long as you log in with the same account, your templates should be available across sessions and devices.

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Chart Layout & Templates

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What is Section 206AB in the Income Tax Act?

As per Section 206AB of the Income Tax Act, 1961, if any user has not filed their Income Tax Return in the last two years and the amount of TDS is ₹50,000 or more in each of these two previous years, those users are considered defaulters. We will temporarily block those defaulter’s accounts from Jul

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TDS for CoinDCX Pro Users

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Will my customized indicator settings be saved?

Yes, all the changes you make to indicator settings such as inputs, colors, and styles will be saved as part of the template. This ensures your preferred configuration is applied every time you use it.

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Chart Layout & Templates

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How to check funding charges on CoinDCX Pro?

To review funding charges on the PRO app, kindly follow these steps: ​ Navigate to the "Futures Positions" section. Proceed to the "History" tab. Locate the filter option (represented by three lines) situated on the right-hand side. ​ 4. Opt for the "Funding" category and apply the filter.

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Futures Trading

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What is the legal framework for exchanging information with foreign countries?

Section 56 of the Prevention of Money Laundering Act, 2002 provides for entering into agreements with foreign countries to enforce provision of PMLA, 2002 and for exchange of information.

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PMLA Rules from a Reporting Entity POV

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How can I protect myself from being used for money laundering?

You can protect yourself from being used for money laundering by being aware of the risks and red flags of money laundering, and by reporting any suspicious activity to the authorities or financial institution.

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PMLA Rules from a User POV

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24