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I have forgotten my PIN. How can I set a new PIN?

No worries! To reset your PIN, follow these steps: Log in to your CoinDCX app. Tap the profile icon (top left) and select ‘Security’. In the ‘Security’ section, tap ‘Tap Reset Login Pin’. Tap ‘Reset Login Pin’ and then click Continue. Enter your new 6-digit pin. Re-enter the pin to confirm. Once don

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PIN Related Issues

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What is Section 206AB in the Income Tax Act?

As per Section 206AB of the Income Tax Act, 1961, if any user has not filed their Income Tax Return in the last two years and the amount of TDS is ₹50,000 or more in each of these two previous years, those users are considered defaulters. We will temporarily block those defaulter’s accounts from Jul

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TDS for CoinDCX Pro Users

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Can I transfer funds from CoinDCX Web 3 to another wallet or exchange?

To ensure compliance with FIU regulations and uphold Anti-Money Laundering (AML) guidelines, CoinDCX Web 3 does not support withdrawals of crypto tokens to external wallets or exchanges.

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Transfer

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What happens if I don't save the recovery file?

If you don’t save your recovery file and later lose access to your email, neither you nor CoinDCX will be able to recover your assets. Saving the file ensures you can regain access to your account even if your email changes.

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WEB 3 Recovery

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Where can I change my personal details?

If you need to update your personal information such as your name, mobile number, or email address on your CoinDCX account, we're here to help! Just reach out to our support team through the chat option. ​ Don't forget to attach a selfie while holding your PAN card for verification. Please ensure th

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Update Profile Details

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Can I have multiple accounts on CoinDCX?

​No, you can only create one account with your registered email and mobile number. If you're interested in Sub-Accounts, you can learn more here: What are Sub-Accounts on CoinDCX Pro?

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Create an Account

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How can I create, reset and delete my Backup Codes on CoinDCX Pro app?

To create your backup codes: Log into your CoinDCX Pro app Click on AccountsClick on SecurityClick on “Backup Codes”Click on “Continue to web login” and go to M-Web Backup Codes pageClick on “Get Backup Codes”Enter your password and OTP/Google Authenticator code and click on “Confirm"From here you c

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Backup Codes

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Is my information adequately protected during Electronic video verification, considering the potential misuse of video KYC?

CoinDCX operates as a fully compliant crypto exchange in accordance with government rules and regulations. Consequently, we uphold the highest standards of due diligence measures, prioritizing the safeguarding of customers' information. The data obtained during the Video Verification process is secu

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Verification

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Is TDS applicable on all transactions (buying crypto or selling crypto or both, adding money, withdrawal)?

Tax Deducted at Source (TDS) applies exclusively to the sale of crypto assets. When you purchase or withdraw funds from your CoinDCX wallet to your bank account, TDS does not come into play. However, it's crucial to keep in mind that TDS is relevant for buy orders involving C2C (Crypto-to-Crypto) pa

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TDS for CoinDCX App Users

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What is the CoinDCX fees that is charged for Buy/Sell transactions on CoinDCX Web 3?

CoinDCX Fees is a small fee of 1.5% which enables us to continually invest in enhancing our products, ensuring we deliver top-notch services tailored to your needs.

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Trade

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Will my chart settings and drawings be saved?

In most cases, your chart settings and drawings are saved automatically in your browser. If you clear browser data or switch devices, you may need to set them again.

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Charts & Indicators

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Can I switch between Light and Dark themes?

Yes, you can switch between light and dark themes.

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CoinDCX Unified App

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What is the minimum amount I can invest with SIP?

There are no fixed values for our Systematic Investment Plan (SIP). You can start SIP with any amount between INR 200 (minimum) & INR 50, 000 (max) on a weekly frequency basis.

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Systematic Investment Plan (SIP)

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What order types can I use while placing a trade?

Market and Limit Orders are supported; advanced types like Stop-Limit and IV-based orders will be added in future updates.

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Crypto Options

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Why is it important to submit documentation for Crypto deposits?

Hi there! We understand that submitting documentation may feel like an extra step, but it's an important part of ensuring the security and compliance of your transactions. Here’s why: Regulatory compliance: To comply with the guidelines set by the Financial Intelligence Unit (FIU) in India, we are r

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Crypto Deposits

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API Trading On CoinDCX

To get started with API trading on CoinDCX you can follow these simple steps :Also you can watch a complete explanatory video https://www.youtube.com/watch?v=DrUYw2He8Ms 1. Login to your account and go to your profile page. 2. Click on "Access API Dashboard" 3. Click on "Create New One" to create a

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Trading Related Queries

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How do I claim a TDS refund?

Starting July 1, 2022, a 1% deduction known as TDS (Tax Deducted at Source) will be applied to the proceeds of every crypto asset sale transaction. This deduction will be managed by the exchange on behalf of the seller and remitted to the government. In the event that the TDS deducted exceeds the ac

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TDS for CoinDCX App Users

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How can I change my registered email address?

If you'd like to update the email address linked to your CoinDCX account, we're here to assist you through ​chat​. ​ Follow these steps: Go to the Help and Support page and click the Chat with Us option. Click on Sign up and Login and select the Change your Email ID option. Click on Change Email aga

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Update Profile Details

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What is Crypto Withdrawal (CW) and who is eligible?

Crypto Withdrawal (CW) lets you transfer your assets from CoinDCX to another wallet or exchange. Only users who have completed KYC and passed Enhanced Due Diligence (EDD) can withdraw crypto.

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Crypto Deposit & Withdrawal (CDW) & Travel Rule

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How to Deposit Crypto on CoinDCX App?

Follow these steps to deposit crypto on the CoinDCX app: ​ Log in to the CoinDCX app and tap on ‘Deposit’. Go to the Funds page and select the desired crypto asset. View the deposit QR code and wallet address. Choose the correct network to avoid losing tokens. Initiate the deposit process and wait f

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Crypto Deposits

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24