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How to transfer funds from Bank of Baroda app to CoinDCX wallet?

Follow these steps to add funds in your CoinDCX wallet 1. Click ‘Add’ on the homepage of CoinDCX app and then select ‘Add Funds’. ​ ​ ​ 2. Enter the amount you want to transfer to your CoinDCX wallet and proceed. ​ ​ ​ 3. Choose Net Banking option and click on ‘Continue‘ to proceed adding funds to C

Knowledge Base Article

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INR Deposit Guide (As per the Bank)

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What are Spam tokens? Where do they come from?

Your wallet address is a part of the blockchain ledger, so spam marketers can send tokens to your wallet address. Spam marketers usually do this to drive awareness of their new tokens, websites, or apps. Spam tokens don’t have any financial value, the best thing to do is to not interact with them.

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Trade

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How to transfer funds from Kotak Mahindra Bank app to CoinDCX wallet

Follow these steps to add funds in your CoinDCX wallet 1. Click ‘Add’ on the homepage of CoinDCX app and then select ‘Add Funds’. ​ ​ ​ ​ 2. Enter the amount you want to transfer to your CoinDCX wallet and proceed. ​ ​​ ​ 3. Choose Net Banking option and click on ‘Continue‘ to proceed adding funds t

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INR Deposit Guide (As per the Bank)

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Will enabling CW affect my INR transactions?

Yes, enabling Crypto Withdrawal (CW) will impact your INR transactions. Once CW is enabled, UPI deposits will no longer be available for your account. However, you can continue to deposit and withdraw INR using other available methods, provided you comply with all regulations.

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Crypto Withdrawal access

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Why Don’t I Have Access to Crypto Withdrawals?

Crypto withdrawals are processed in compliance with the AML/CFT Guidelines issued by the Financial Intelligence Unit (FIU) India. Unfortunately, your account falls under one of the following categories, which restricts access to this feature: ​ Your account did not meet the criteria established by o

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Crypto Withdrawals

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How is the Annual Percentage Yield (APY) calculated?

The APY, or Annual Percentage Yield, is like the interest you earn on your virtual digital assets or tokens. It depends on how much profit the third-party staking or DeFi protocol makes when you use CoinDCX to deploy your assets. It's important to note that APY isn't a sure thing, and you'll only ge

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Simple Earn

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How can I change my registered email address?

If you'd like to update the email address linked to your CoinDCX account, we're here to assist you through ​chat​. ​ Follow these steps: Go to the Help and Support page and click the Chat with Us option. Click on Sign up and Login and select the Change your Email ID option. Click on Change Email aga

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Update Profile Details

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How do I reset my password?

If you need to reset your CoinDCX account password, just follow these simple steps: Click on "Forgot password" on the login page. ​​ Fill in the required details, such as your registered email and new password, and then click on "Submit." ​​ You'll receive an OTP on your registered email and mobile

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Login

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I am getting an “Invalid OTP” error on 2FA. What should I do?

If you're seeing an “Invalid OTP” error on Google Authenticator, follow these steps to resolve it: ​ Ensure you’re entering the OTP within 30 seconds, as codes expire quickly. Sync your Google Authenticator: Check that your device’s clock is set to the correct time zone. Open Google Authenticator >

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OTP

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What type of bank accounts are accepted for verification?

At CoinDCX, we make it easy for you to verify your account. For individual users, you can use your Indian savings bank account, and if you're part of an enterprise, corporate, or proprietorship, simply use the Indian current bank account under your company's name. It's important to note that we don'

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Pending/Rejected/Fail Status

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What is Invested value?

It is the total amount invested by you in all coins that you currently hold considering the profit or loss incurred. ​ For example, on 1st March 2022, you invested INR 100. This is your investment. One month later, on 1st April 2022, this INR 100 value became INR 500 on account of the markets going

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Portfolio Value

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What are the TDS implications on Futures trading?

There is no TDS applicable on Futures trading.

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Futures Trading

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Can I switch between Light and Dark themes?

Yes, you can switch between light and dark themes.

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CoinDCX Unified App

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What is EDD?

EDD stands for "Enhanced Due Diligence," which is an additional level of customer due diligence required under the Prevention of Money Laundering Act (PMLA) for higher-risk customers or transactions. EDD involves more rigorous and in-depth measures than standard CDD, such as obtaining additional inf

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PMLA Rules from a User POV

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Why is it important to submit documentation for Crypto withdrawal?

As per FIU guidelines, we maintain detailed records for every Crypto withdrawal transaction. This ensures compliance with Anti-Money Laundering/Combating the Financing of Terrorism (AML/CFT) standards.

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Crypto Withdrawals

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What should I do if I need to change my email address?

If you need to change your email, contact Customer Support (CS) and ensure you have a backup of your recovery file. This will allow you to maintain access to your assets after the change.

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WEB 3 Recovery

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Why is KYC important?

KYC is important because it helps prevent identity theft, fraud, and money laundering.

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PMLA Rules from a User POV

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How do I get support as a Prime user?

Prime users have access to: ​ 1.Dedicated Prime Chat Support: Real-time assistance via chat. 2.Prime Email Support: Specialized support through email.

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CoinDCX prime

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How do I start trading in Futures?

Crypto Futures give traders the opportunity to trade on the future price of a crypto asset without having to actually purchase or handle it. This allows traders to take positions upto 20X the assets they have, hedge against volatile markets and make the most out of current market situations through

Knowledge Base Article

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Futures Trading

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How to know if an email or website is from CoinDCX?

Official CoinDCX emails and websites will only appear on or come from our verified domain such as coindcx.com. You can view the email’s full headers to find out if it came from a forged address: Gmail While viewing the email, click “…” (More) in the upper right corner." Click 'show original'. Check

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Account Related

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24