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What is a Trade Report?

A Trade Report is a detailed record of your trading activity on CoinDCX. It includes transactions across various products such as Spot Trading, Insta, Futures, Options, Global Futures and Web3 Transactions. The report helps you review your order history, executed trades, fees, TDS deductions, and ot

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Reports

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Is Auto Pay available?

No, Auto Pay is currently not available. You need to ensure that sufficient balance is maintained in your INR/Spot Wallet before each scheduled SIP installment, as the amount will be deducted from there. However, this feature is being considered and may be introduced in the future to make SIP invest

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Systematic Investment Plan (SIP)

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How do I initiate a demise claim?

To initiate a demise claim, contact CoinDCX Support by tapping "Chat Now" in the top right corner The support team will guide you through the next steps, including the forms and documents required to process your request.

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Demise Claim

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Where do I track the Airdrop balance I received?

You will be able to see the total quantity increased in the portfolio section. We are working towards showing settlement airdrops transactions in the wallet in future. ​ For now, you can simply check the total quantity of the token and verify with the email that we sent you. ​

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Airdrop

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Where can I change the timezone setting in the charts?

Click the clock at the bottom right of your chart (on web/desktop) or go to chart settings then select Symbols and then your preferred timezone from the list, and your chart will instantly reflect the new timezone. This will help you align chart times with your local trading hours or market of inter

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Charts & Indicators

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Will this affect my P&L once the position is closed?

When you close a position that was opened at an earlier rate, any unrealised P&L is settled at the current rate. In addition, an extra P&L may be reflected due to the appreciation or depreciation of the locked margin, depending on whether the conversion rate has moved up or down.

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USDT<>INR Conversion Price Revised

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What is a Financial institution?

Financial institution means a financial institution as defined in clause (c) of section 45- I of the Reserve Bank of India Act, 1934 (2 of 1934) and includes a chit fund company, a housing finance institution, an authorised person, a payment system operator, a non-banking financial company and the D

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PMLA Rules from a Reporting Entity POV

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Why hasn't my Total Funding Fee changed yet?

The Total Funding Fee is updated only when a Funding Fee interval occurs. If no Funding Fee interval has taken place since you opened your position, the value will remain unchanged.

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Total Funding

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How do I transfer funds between my CoinDCX wallets?

You can transfer funds between your CoinDCX wallets by following these steps: On the CoinDCX App Open the CoinDCX App and log in to your account.Go to Portfolio.Tap OverviewTap Transfer.Select the To WalletDouble-check From Wallet.Choose the asset you want to transfer.Enter the transfer amount.Tap T

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Transfer Funds Across Wallets

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How can I start a SIP?

You can start a SIP in two simple ways: Option 1: From Market/Search Search for a token Tap on the SIP option Enter amount and select frequency Choose the day/date for the installment Review fees and swipe to start ​ Option 2: From SIP Section Go to Invest → SIP Select a token Enter amount and frequ

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Systematic Investment Plan (SIP)

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My bank account was debited, but my INR Wallet wasn't credited.

If the amount has been debited from your bank account but isn't yet visible in your CoinDCX INR Wallet, allow the applicable processing time based on your payment method. UPI & IMPS: Typically processed instantly, but it may take up to 30 minutes in some cases.NEFT & RTGS: Generally processed within

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Deposit Delayed?

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Can I add a joint bank account?

Yes. Joint bank accounts are supported. Your bank account will be verified if the name returned during bank verification matches your verified KYC details. If the verified account holder's name doesn't match your KYC, the verification will fail.

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Verify Bank Account Using Bank Details

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What happens to my open orders in the delisted trading pair?

Any open orders placed in the trading pair being delisted will be automatically cancelled at the time of delisting. If you still wish to trade the token, you can place a new order using one of the other supported trading pairs.

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Pair Delisting

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Can I edit an existing Indicator Template?

No, existing templates cannot be edited. If you need to make any changes, you will need to either: Create a new template with an updated version, or Delete the existing template and save a new version

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Indicator Template

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Where can I view information about token delisting?

You can view token delisting updates on the CoinDCX App through the homepage banner and the Announcements section. We'll also notify affected users via email and push notifications to ensure you have sufficient time to take the necessary action.

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Token Delisting

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Why is my crypto withdrawal request rejected?

Your withdrawal may be rejected if it does not meet our internal risk or compliance checks. If this happens: You will receive an email with instructions to submit additional details required under the Travel Rule. Once the Enhanced Due Diligence (EDD) process is successfully completed, you can re-in

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Crypto Withdrawals

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Who owns the private key to my Web3 Wallet? Can I access it?

Your Web3 Wallet's private key is securely managed by CoinDCX and stored in an encrypted format. For security reasons, you cannot directly view or access your private key.

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Web3 Wallet & Recovery

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What is External Wallet Transfer?

External Wallet Transfer allows eligible users to transfer supported delisted tokens from their CoinDCX account to their own private wallet. This feature will be available only for eligible users and eligible delisted tokens. All transfer requests are subject to the applicable verification, complian

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External Wallet Transfer

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Why is it important to submit documents for Crypto withdrawal?

Submitting documents is a necessary step to ensure your transactions remain secure, transparent, and compliant. As per the Financial Intelligence Unit (FIU) of India, CoinDCX must maintain complete records for all crypto withdrawals. This helps us comply with Anti-Money Laundering (AML) and Combatin

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Crypto Withdrawals

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What is Exit Mode?

Exit Mode is a temporary restriction where you can sell a token but cannot buy it. If a token is placed under Exit Mode, new buy orders are disabled, while existing holders can continue to sell their holdings. This measure may be introduced due to market conditions, low liquidity, or as part of Coin

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Exit Mode/Maintenance

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24