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When should the verification of identity of clients be undertaken?

Every reporting entity shall identify its clients, verify their identity, obtain information on the purpose and intended nature of the business relationship; and determine whether a client is acting on behalf of a beneficial owner, and identify the beneficial owner and take all steps to verify the i

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PMLA Rules from a Reporting Entity POV

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Can foreign entities open an Enterprise account?

We appreciate your interest in our platform. Currently, we are exclusively onboarding Indian entities to comply with regulatory standards. To ensure adherence to these requirements, we kindly request valid Indian enterprise KYC documentation from our users. We understand that this may pose a limitat

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Enterprise Onboarding

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Is my information adequately protected during Electronic video verification, considering the potential misuse of video KYC?

CoinDCX operates as a fully compliant crypto exchange in accordance with government rules and regulations. Consequently, we uphold the highest standards of due diligence measures, prioritizing the safeguarding of customers' information. The data obtained during the Video Verification process is secu

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KYC Verification

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How can I complete my KYC with Digilocker???

To complete your KYC, you will need to submit the following documents. Tax ID Verification: PAN Card (mandatory for Indian users) National Identity document: Aadhaar card, valid passport ​ PAN Verification To verify your account, log in to your CoinDCX app and click on ‘Verify PAN’ from the home scr

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KYC Verification

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What is KYC, and why do I need to complete it?

KYC (Know Your Customer) is the process of verifying your identity before you can access CoinDCX services. It helps us: Verify that you are the rightful account owner.Protect your account from unauthorized access and fraud.Comply with regulatory requirements.Enable secure deposits, withdrawals, and

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KYC Verification

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Why is UPI Pay Mode blocked when crypto withdrawals are enabled?

When you request for CW Access, you won’t be able to deposit INR using UPI. This is because, currently, due to regulatory uncertainty, our banking partners do not allow UPI deposits and Crypto Withdrawals to be enabled at the same time. Crypto withdrawals are treated as high-risk transactions by fin

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Crypto Withdrawals

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When does the Total Funding Fee calculation start and end?

The Total Funding Fee calculation begins as soon as you open a new Futures position. It continues to update with every Funding Fee settlement while your position remains active. The calculation ends when the position is completely closed, either by reducing the position quantity to zero or by openin

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Total Funding

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Which documents are required for KYC?

To complete your KYC, you'll need: PAN CardAadhaar Card or Passport (Identity Verification)A live selfieIncome & Occupation detailsPlease ensure that all details entered match your official documents.

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KYC Verification

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How do I log in to my CoinDCX account?

You can log in to your CoinDCX account using the mobile app or the website. On the CoinDCX App ​ Open the CoinDCX App.Tap Log In.Enter your registered email address.Enter your password.Complete the OTP or Two-Factor Authentication (2FA) verification, if prompted.If you've enabled a Login PIN, enter

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Login: Accessing Your CoinDCX Account

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How do I enable Two-Factor Authentication (2FA)?

Follow these steps: Log in to the CoinDCX app.Tap the Profile icon in the top-left corner.Select Security.Tap Google Authenticator.Download Google Authenticator or select I have downloaded.Copy the Secret Key.Open Google Authenticator.Tap the + icon.Enter CoinDCX as the account name.Paste the Secret

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OTP & Two-Factor Authentication (2FA)

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Which bank account should I use for INR deposits?

Always use the registered bank account linked to your CoinDCX account through KYC when making INR deposits. ​ Do not use: Another person's bank accountAny wallet or pooling account Using any other bank account, wallet, or pooling account will result in the deposit being rejected. If you've already m

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How do I deposit?

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What is the minimum tenure required to earn returns?

You must keep your assets under Earn for at least 7 days to become eligible for earnings.

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Simple Earn

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How do I save Auto TP/SL?

Option 1: Through Trade Presets Navigate to: Futures → More → Trade Presets → Auto TP/SL Enable: Take Profit (TP), or Stop Loss (SL), or Both TP & SL Enter the desired ROE (%). Click Confirm. Option 2: From the Order Form Toggle on the Auto TP/SL option on the order form. You will be redirected to t

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Trade Preset

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Can I edit my saved Auto TP/SL settings?

Yes. Navigate to: Futures → More → Trade Presets → Auto TP/SL Update the desired TP and/or SL ROE (%). Click Confirm. The revised values will be used for future eligible orders.

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Trade Preset

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Are there limits on Crypto Withdrawals?

Yes. Crypto Withdrawal limits vary based on your account type, verification level, and overall risk profile. These limits are determined through internal compliance and risk assessments.

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Crypto Access & Eligibility

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Why can't I see my wallet address in the app?

If Crypto Deposits (CD) are disabled on your account, your wallet address will not be visible in the app. This means you will not be able to view, generate, or use any deposit address for future transactions.

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Crypto Access & Eligibility

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How do I sell cryptocurrencies on the CoinDCX App?

Log in to the CoinDCX App. Go to Search or Markets → Spot. Search for the cryptocurrency you want to sell. Select the desired Spot trading pair. Tap Sell. Review the Order Book, Best Bid, and Best Ask prices. Enter the quantity you want to sell. Select the order type Market, Limit & Stop Limit (Avai

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Spot Trading

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Why is it important to submit documents for Crypto withdrawal?

Submitting documents is a necessary step to ensure your transactions remain secure, transparent, and compliant. As per the Financial Intelligence Unit (FIU) of India, CoinDCX must maintain complete records for all crypto withdrawals. This helps us comply with Anti-Money Laundering (AML) and Combatin

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Crypto Withdrawals

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How do I sell cryptocurrencies on the CoinDCX Website?

Log in to the CoinDCX Website. Navigate to Trade → Coins. Search for the cryptocurrency or trading pair. Click Sell. Select the order type Market, Limit & Stop Limit (Available only for supported C2C pairs) Enter the quantity or amount you want to sell. Enter the price (for Limit or Stop Limit order

Knowledge Base Article

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Spot Trading

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How do I withdraw INR using the CoinDCX App?

To withdraw INR using the CoinDCX App: ​ Open the CoinDCX App and log in to your account.Go to Portfolio.Tap Funds.Select Withdraw INR.Enter the withdrawal amount.Confirm your withdrawal request.​ Important: ​ You can withdraw INR only to your registered and verified bank account.The minimum INR wit

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How do I withdraw?

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24