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Why is a token placed under Exit Mode?

A token may be placed under Exit Mode due to factors such as Unfavourable market conditions,Low trading liquidity. CoinDCX's proactive risk management measures to protect users and maintain a stable trading environment.

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Exit Mode/Maintenance

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What documents are required for an enterprise to be onboarded on CoinDCX?

​ Private Limited Company CoinDCX Enterprise Registration Form Certificate of Incorporation (COI) Articles of Association (AOA) Memorandum of Association (MOA) Financial Statement* Source of Funds (Bank Statement) Income Tax Return Company PAN GST Certificate Board Resolution Authorization Letter PA

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Enterprise Onboarding

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How do I delete my CoinDCX account?

We're sorry to see you go. If you're considering deleting your account because you're facing an issue or have any concerns, we'd love the opportunity to help before you make a final decision. You can reach out to our Chat for assistance. Our support team will be happy to help! If you still wish to p

Knowledge Base Article

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Delete Account

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How can I generate a Tax Report for ITR filing?

CoinDCX does not directly provide a consolidated Tax Report for ITR filing. However, CoinDCX has partnered with KoinX to help users generate tax reports. To access it: Log in to the CoinDCX App. Go to Profile. Select Generate Tax Report with KoinX. Click Generate Tax Report. You will be redirected t

Knowledge Base Article

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Reports

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Can CoinDCX provide my Tax Report in Excel or PDF format?

Tax Reports are generated through KoinX. The available download formats and report options are determined by KoinX and may vary based on the report type selected.

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Reports

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What is an Officially Valid Document?

Officially valid document means the passport, the driving licence proof of possession of Aadhaar number, the Voter's Identity Card issued by Election Commission of India, job card issued by NREGA duly signed by an officer of the State Government, the letter issued by the National Population Register

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PMLA Rules from a Reporting Entity POV

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How do I activate my crypto withdrawal?

Click the Home Screen or Portfolio Screen banner. Choose to opt-in for Crypto Withdrawals via the bottom sheet popup. Note: Opting in for Crypto Withdrawals will permanently block INR Deposits on your account. Submit your response and opt-in or opt-out of Crypto Withdrawal. If opted in, your request

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Crypto Withdrawals

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When will the new token be listed?

If the rebranded token has not yet been listed, trading will remain unavailable until the listing is completed. Once the token is listed and trading goes live, your PnL will be updated automatically, and we'll notify you through our official communication channels. Rest assured, your converted token

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Rebranding/Redenomination

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How to remove devices that I once used to login to my CoinDCX App?

Log in to your CoinDCX app. Tap the profile icon (top left). Go to ‘Security’. Tap ‘Verified Devices’ to see your connected devices. Click Remove or Block any device you want to confirm your action. ​ That’s it! If you need help, feel free to contact CoinDCX Support by tapping "Chat Now" in the top

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Login: Accessing Your CoinDCX Account

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How can I verify whether a communication claiming to be from CoinDCX is genuine?

Only trust communications received through the official CoinDCX website, CoinDCX mobile application, and verified support channels. ​ If you receive an unexpected phone call, WhatsApp message, Telegram message, email, social media message, or investment offer claiming to be from CoinDCX, do not rely

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Beware of CoinDCX Impersonators

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I am unable to login. What should I do?

If you're having trouble logging in, here are a few things to check: Double-check that you're using the right email address you used to sign up. Please be sure you're entering the correct password. Confirm that you're trying to log in, not sign up. If you're still having problems, feel free to reach

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Login: Accessing Your CoinDCX Account

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What is token delisting?

Token delisting is the permanent removal of a cryptocurrency from the CoinDCX platform, after which it can no longer be traded on the exchange. CoinDCX periodically reviews all listed tokens to ensure they continue to meet our listing standards. If a token no longer meets these standards or there ar

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Token Delisting

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Can I transfer funds from CoinDCX Web3 to another wallet or exchange?

No. To comply with Financial Intelligence Unit (FIU) regulations and Anti-Money Laundering (AML) requirements, CoinDCX Web3 does not support transfers to external wallets or exchanges.

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Transfer

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What is the impact of Crypto Assets on financial markets?

The market for Crypto-Assets (including cryptocurrencies, as well as cryptography-based tokens) is growing rapidly. This is also affecting tax administrations, which must adapt to the growing role of Crypto-Assets. In particular, several characteristics of Crypto-Assets are likely to pose novel chal

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CARF

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Why is CARF important?

CARF is important because it helps tax authorities obtain information about reportable crypto-asset activity, including transactions conducted through participating crypto-asset service providers. This supports greater tax transparency and helps prevent tax evasion involving crypto-assets. ​ For use

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CARF

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Can I change leverage for an active position?

No. Once a position is opened, you cannot change the leverage. The only way to adjust risk is by adding margin to the existing position.

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Liquidation

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How can I view the history of my futures positions?

You can easily view all your Global Futures trading activity by following these steps: Log in to the CoinDCX app. Go to Futures → Global Futures. Tap the History (Clock) icon. From here, you can access: Transaction History: View your realized P&L, entry and exit details, trading fees, funding charge

Knowledge Base Article

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Liquidation

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What should I do if my withdrawal gets delayed?

If your withdrawal is taking longer than expected, please follow these steps: Check compliance status to see if the withdrawal is awaiting review. Verify the recipient wallet address to ensure it is correct and supported. If the transaction is flagged for compliance, submit any documents requested i

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Transaction Issues & Support

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What is liquidation in Global Futures trading?

Liquidation occurs when your position is automatically closed after your losses reach the margin amount allocated to that position. In Isolated Margin mode: Losses are limited to the margin used for that position The system liquidates the position to prevent losses beyond your margin An estimated li

Knowledge Base Article

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Liquidation

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Can I add my business or enterprise bank account?

Yes, if you're using an Enterprise account. The bank account must: Be a Current AccountBe registered in the name of the business or enterprise Personal savings accounts cannot be used for Enterprise accounts.

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Verify Bank Account Using Bank Details

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24