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How do I create or reset my Crypto Withdrawal Password?

​Follow these steps to set up or reset your withdrawal password: Log in to your CoinDCX App. Go to Profile → Security. Tap on Crypto Withdrawal Password → Set Withdrawal Password. Enter and confirm your new password. Enter your CoinDCX account password and submit. Verify the OTP sent to your email a

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Crypto Withdrawals

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How do I buy a token in CoinDCX Web3?

Follow these steps to buy a token: Log in to the CoinDCX App. Switch to Web3 Mode. Search for the token you want to buy and select it. Review the token details, including the blockchain network and contract address. Tap Buy. Select the token you want to use for payment. Enter the amount you wish to

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Crypto to Crypto Swap

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What is the Minimum and Maximum Crypto Deposit Limit?

Crypto deposits below approximately $0.01 equivalent are not supported and will not be reflected in your account. The minimum deposit amount is displayed on the Crypto Deposit Address page before you initiate the transaction. This threshold is in place to prevent blockchain spam transactions and avo

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Getting Started with Crypto Deposits

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Why is CoinDCX asking for my location?

Location access is required during the selfie verification step to help securely verify your identity and protect your account. Your location is accessed only during the verification process and helps us complete your KYC securely.

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KYC Verification

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How do I deposit INR into my CoinDCX account using website?

​ Before you begin: Ensure your KYC verification is complete.Ensure your bank account is verified before initiating a deposit.​ On the CoinDCX Website Visit the CoinDCX Website and log in to your account. Go to Portfolio.Select INR Wallet.Click Deposit INR.Choose your preferred payment method.Follow

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How do I deposit?

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What is the Total Funding Fee?

The Total Funding Fee displayed in your Active Position Details shows the cumulative Funding Fee you have paid or received for your current active Futures position. It is calculated by adding together all Funding Fee intervals that occur from the time you open your position until it is completely cl

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Total Funding

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Can't Log In? Lost Access to Your Registered Email

If you've lost access to your registered email address, you can securely update it yourself through the CoinDCX app. ​ Follow these steps: ​ 1. Open the CoinDCX App 2. Tap the Profile Icon in the top-left corner 3. Tap Log In 4. Tap "Help" in the top-right corner 5. Select "Update Email" 6. Enter yo

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Login: Accessing Your CoinDCX Account

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What documents need to be submitted to the Reporting Entity for Client Due Diligence,if the client is an unincorporated association or a body of individuals?

Following document need to be verified and maintained when the client is an body of individuals : Where the client is an unincorporated association or a body of individuals, it shall submit to the reporting entity the certified copies of the following documents or the equivalent e-documents thereof,

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PMLA Rules from a Reporting Entity POV

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How do I add the CoinDCX bank account as a beneficiary?

Before you can make an INR deposit via NEFT, RTGS, or IMPS, you'll need to add the CoinDCX bank account as a beneficiary with your bank. Follow these general steps: Log in to your bank's mobile banking app or internet banking portal.Navigate to the Manage Beneficiary, Add Beneficiary, or Payee Manag

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Adding Beneficiary

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What happens if I lose access to my Google account?

Your CoinDCX Web3 wallet is linked to your Google account. If you lose access to that Google account, you may also lose access to your Web3 wallet and the assets stored in it. We recommend recovering your Google account through Google as soon as possible. Failure to regain access may result in the p

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Introduction to Web 3

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What happens if I lose access to my Google account?

If you lose access to your linked Google account, you can recover your Web3 Wallet using your Recovery File. The Recovery File is typically named: coindcx_do_not_delete_backup_1234.txt. Make sure you save this file in one or more secure locations. Without it, you may permanently lose access to your

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Web3 Wallet & Recovery

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What details should I verify before adding the CoinDCX bank account as a beneficiary?

Before adding the beneficiary, make sure you've entered the following details exactly as displayed in your CoinDCX account: Beneficiary NameAccount NumberIFSC Code Copying and pasting the details can help prevent typing errors and ensure a successful beneficiary addition.

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Adding Beneficiary

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How will I know if a token is being delisted?

We'll notify affected users through multiple channels, including The Announcements page, Email communication & Push notifications (PNs)

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Token Delisting

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How can I find my Transaction/Reference ID for UPI Transaction (INR deposits)?

Once you have made a UPI transaction, go to history and select the particular transaction. UTR number (as shown in screenshot below) is the correct transaction ID. UPI transaction reference numbers are always 12 digits. ​ 1. Phonepe Once you have made a transaction via Phonepe, click on done. Go to

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How do I deposit?

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What type of information is required to be furnished under PMLA?

Every reporting entity is required to furnish information about: all cash transactions of the value of more than ten lakh rupees or its equivalent in foreign currency all series of cash transactions integrally connected to each other which have been individually valued below rupees ten lakh or its e

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PMLA Rules from a Reporting Entity POV

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Can't Log In? Forgot Your Password

On the CoinDCX Website/App: Go to the Login page.Click Forgot Password.Enter your registered email ID.Set a new password and confirm it.Enter the OTP sent for verification. Password – Make it strong, make it secure (No "password123" please). Use at least 1 Capital Letter, 1 Small Letter, 1 Number, a

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Login: Accessing Your CoinDCX Account

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I'm seeing a "Something went wrong" error while withdrawing INR.

A "Something went wrong" error may occur due to: An unstable internet connection.An outdated CoinDCX App.Outdated Google Chrome or Android System WebView (Android devices).VPNs or content blockers.Browser compatibility issues. Try the troubleshooting steps below: Switch between Wi-Fi and mobile data

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Unable to Withdraw INR

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What is Airdrop?

An airdrop is an unsolicited distribution of a cryptocurrency token or coin, usually for free, to numerous wallet addresses. This is distributed in a specific ratio, i.e. 1 free tokens for every 100 held at 23 Feb 2023 16:00 hours. This is usually done by taking a snapshot of the tokens balances whi

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Airdrop

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What is CARF?

To address the risk of tax evasion and ensure transparency in tax reporting of crypto transactions, the Organisation for Economic Co-operation and Development, together with G20 countries, developed the Crypto-Asset Reporting Framework (CARF). It is a “dedicated global tax transparency framework whi

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CARF

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Can I unblock a device after blocking it?

No. Once a device has been blocked, it can't be unblocked from the app/website. Contact CoinDCX Support by tapping "Chat Now" in the top right corner for assistance if you want to unblock a blocked device. ​

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Verified Devices

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24