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Why is it important to submit documents for Crypto withdrawal?

Submitting documents is a necessary step to ensure your transactions remain secure, transparent, and compliant. As per the Financial Intelligence Unit (FIU) of India, CoinDCX must maintain complete records for all crypto withdrawals. This helps us comply with Anti-Money Laundering (AML) and Combatin

Knowledge Base Article

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Crypto Withdrawals

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How do I sell cryptocurrencies on the CoinDCX App?

Log in to the CoinDCX App. Go to Search or Markets → Spot. Search for the cryptocurrency you want to sell. Select the desired Spot trading pair. Tap Sell. Review the Order Book, Best Bid, and Best Ask prices. Enter the quantity you want to sell. Select the order type Market, Limit & Stop Limit (Avai

Knowledge Base Article

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Spot Trading

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How do I sell cryptocurrencies on the CoinDCX Website?

Log in to the CoinDCX Website. Navigate to Trade → Coins. Search for the cryptocurrency or trading pair. Click Sell. Select the order type Market, Limit & Stop Limit (Available only for supported C2C pairs) Enter the quantity or amount you want to sell. Enter the price (for Limit or Stop Limit order

Knowledge Base Article

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Spot Trading

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How do I withdraw INR using the CoinDCX App?

To withdraw INR using the CoinDCX App: ​ Open the CoinDCX App and log in to your account.Go to Portfolio.Tap Funds.Select Withdraw INR.Enter the withdrawal amount.Confirm your withdrawal request.​ Important: ​ You can withdraw INR only to your registered and verified bank account.The minimum INR wit

Knowledge Base Article

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How do I withdraw?

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Will enabling Crypto Withdrawal (CW) affect my INR transactions?

Yes. Once CW is enabled, UPI deposits will no longer be available for your account. However, you can still deposit and withdraw INR using other supported methods such as NEFT as long as you meet regulatory requirements.

Knowledge Base Article

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Crypto Access & Eligibility

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Are there limits on Crypto Withdrawals?

Yes. Crypto Withdrawal limits vary based on your account type, verification level, and overall risk profile. These limits are determined through internal compliance and risk assessments.

Knowledge Base Article

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Crypto Access & Eligibility

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Why can't I see my wallet address in the app?

If Crypto Deposits (CD) are disabled on your account, your wallet address will not be visible in the app. This means you will not be able to view, generate, or use any deposit address for future transactions.

Knowledge Base Article

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Crypto Access & Eligibility

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What is PMLA?

PMLA stands for Prevention of Money Laundering Act. It is a law enacted in India in 2002 to prevent and combat money laundering and other related offences. It is in force since 1st July 2005. ​

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PMLA Rules from a User POV

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What is CoinDCX Prime?

The Prime program will be a service layer that will sit on top of existing offerings like trading fee discounts under the VIP program and large order executions through the OTC desk. It is designed to meet the needs of High Net Worth Individuals (HNIs), Family Offices, and Institutional Investors.

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CoinDCX prime

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KYC rejection reason is not clear. What should I do?

Your KYC may be rejected if the information or documents submitted during verification do not meet the required criteria. ​ Common reasons include: ​ Details don't match: The details entered do not match your official documents, or your PAN, Bank Account, and identity document (Aadhaar or Passport)

Knowledge Base Article

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Pending/Rejected/Fail Status

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How can I escalate a concern or grievance with CoinDCX?

If your concern remains unresolved after contacting our support team, you may escalate it through our Grievance Redressal process. ​ Before raising a grievance, please ensure you have already contacted our support team through Chat and obtained a ticket ID. ​ To escalate your concern, email grievanc

Knowledge Base Article

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Grievance

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What is the Total Funding Fee?

The Total Funding Fee displayed in your Active Position Details shows the cumulative Funding Fee you have paid or received for your current active Futures position. It is calculated by adding together all Funding Fee intervals that occur from the time you open your position until it is completely cl

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Total Funding

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How can a Sub-Account log out?

Click the Profile icon in the top-right corner.Under the Account section, click Logout.

Knowledge Base Article

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Sub-Account Profile & Security

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Who handles grievances at CoinDCX?

Grievances at CoinDCX are managed by our dedicated Grievance Specialists under the supervision of our Grievance Officer, Mr. M. Jain.

Knowledge Base Article

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Grievance

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How do I withdraw INR using the CoinDCX Website?

To withdraw INR using the CoinDCX Website: Visit the CoinDCX Website and log in to your account. Go to Portfolio.Select INR Wallet.Click Withdraw INR.Enter the withdrawal amount.Confirm your withdrawal request.​ Important: ​ You can withdraw INR only to your registered and verified bank account.The

Knowledge Base Article

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How do I withdraw?

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How can I get my Profit & Loss (P&L) statement?

CoinDCX does not currently provide a separate Profit & Loss (P&L) statement. You may use the Tax Report generated through KoinX to review your gains, losses, and estimated tax liability.

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Reports

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What is an Officially Valid Document?

Officially valid document means the passport, the driving licence proof of possession of Aadhaar number, the Voter's Identity Card issued by Election Commission of India, job card issued by NREGA duly signed by an officer of the State Government, the letter issued by the National Population Register

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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How do I remove Paytm bank from CoinDCX and update a new bank account?

You can update your bank details easily by following these steps: Log in to your CoinDCX app. Click on the profile icon. Go to 'Account settings'. Select 'Account details'. Click the 'Remove bank account' option and confirm by selecting 'Remove Bank account'. Once the existing bank account is remove

Knowledge Base Article

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Paytm Bank Account

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Can I deposit crypto from an external wallet into CoinDCX Web3?

No. Deposits from external wallets into your CoinDCX Web3 Wallet are not supported and may result in the permanent loss of your funds.

Knowledge Base Article

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Transfer

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Can a reporting entity be penalized for not complying with the obligations of maintenance of records under PMLA, 2002?

Yes, under section 13 of the Prevention of Money Laundering Act, 2002. If the Director, in the course of any inquiry, finds that a reporting entity or its designated director on the Board or any of its employees has failed to comply with the obligations under Chapter IV of the Prevention of Money La

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24