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Why is my crypto withdrawal request rejected?

Your withdrawal may be rejected if it does not meet our internal risk or compliance checks. If this happens: You will receive an email with instructions to submit additional details required under the Travel Rule. Once the Enhanced Due Diligence (EDD) process is successfully completed, you can re-in

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Crypto Withdrawals

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How is my eligibility for External Wallet Transfer determined?

Eligibility is determined based on CoinDCX's internal risk assessment and compliance checks. Only users who successfully meet these checks will be provided access to the External Wallet Transfer feature.

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External Wallet Transfer

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What documents are required for Crypto Withdrawals?

The documents required depend on whether you’re withdrawing to your own wallet or to a third-party wallet. For Self Withdrawal: Go to Funds → Coins and click on the pending withdrawal transaction. Select “Self” Choose the purpose of transfer. Select the Receiver's Wallet Details Acknowledge the Decl

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Crypto Withdrawals

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Which regulatory guidelines does CoinDCX follow?

CoinDCX is a registered Reporting Entity under the Financial Intelligence Unit (FIU), India. We strictly adhere to the Anti-Money Laundering (AML) and Combating the Financing of Terrorism (CFT) guidelines issued by the FIU. These regulations ensure transparency, user safety, and ecosystem integrity.

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Crypto Withdrawals

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What is the minimum withdrawal amount and fee?

The minimum withdrawal amount and fees vary by token. For the complete list of token-wise limits and fees, please refer to our Withdrawal Limits & Fees section here.

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Crypto Withdrawals

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How many bank accounts can I add?

You can successfully add up to 3 bank accounts over the lifetime of your CoinDCX account. However, only one bank account can be linked and active at any given time.

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Verify Bank Account Using Bank Details

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How do I change my registered bank account with CoinDCX?

You can update your bank details by following these easy steps: Log in to your CoinDCX app. Click on the profile icon "Top Left Corner". Go to ‘Account settings’. Select ‘Account details’. Click the ‘Remove bank account’ option. Confirm by again selecting ‘Remove Bank account’. ​ Once the existing b

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Verify Bank Account Using UPI

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How do I deposit INR into my CoinDCX account using website?

​ Before you begin: Ensure your KYC verification is complete.Ensure your bank account is verified before initiating a deposit.​ On the CoinDCX Website Visit the CoinDCX Website and log in to your account. Go to Portfolio.Select INR Wallet.Click Deposit INR.Choose your preferred payment method.Follow

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How do I deposit?

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How is funding calculated for my active position?

Funding is calculated every one hour and is based on: Your current position size at the funding time The Mark Price during the funding interval The applicable Funding Rate (%) Funding Formula: Position Quantity × Mark Price × Funding Rate (%) If you hold a position during the funding time, this amou

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Funding

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Can't Log In? Forgot Your Password

On the CoinDCX Website/App: Go to the Login page.Click Forgot Password.Enter your registered email ID.Set a new password and confirm it.Enter the OTP sent for verification. Password – Make it strong, make it secure (No "password123" please). Use at least 1 Capital Letter, 1 Small Letter, 1 Number, a

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Login: Accessing Your CoinDCX Account

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When do I have to pay funding charges?

Funding charges apply only if you have an active position during the funding interval. Whether you pay or receive funding depends on the funding rate: If the contract is trading above the oracle price, the funding rate is positive → Long position holders pay funding to short holders ​ If the contrac

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Funding

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What should I do if I need to change my email address?

You can update your email address from the CoinDCX App. Before changing your email address, ensure you have saved your Web3 Recovery File. This helps you regain access to your Web3 Wallet if required after the email update. If you face any issues during the process, please contact our Support Team.

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Web3 Wallet & Recovery

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How long does it take to enable Crypto Withdrawal after applying?

The EDD (Enhanced Due Diligence) process and manual review usually take up to 14 business days. If additional documents or clarifications are required, the process may take longer.

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Crypto Access & Eligibility

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What is a Crypto Options Chain?

A crypto options chain is a table listing all available option contracts for a crypto asset, showing strike prices, expiry dates, premiums, and other details to help traders compare choices.

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Crypto Options

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My INR withdrawal is marked as completed, but I haven't received the funds.

If your INR withdrawal is marked as Completed, please check your bank statement using the following details: Transaction DateWithdrawal AmountTransaction Reference Number (if available)​ If you still haven't received the funds after the applicable processing time: Most INR withdrawals below ₹5 lakh

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Withdrawal Delayed/Rejected?

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What are Global Futures?

Global Futures allow users to trade Global stocks & Indices futures. These contracts are perpetual, meaning they do not have an expiry date and can be held as long as sufficient margin is maintained. You can take: Long positions if you expect the price to rise Short positions if you expect the price

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Introduction to Global Futures

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Can I deposit or withdraw crypto from any wallet or exchange?

Yes, you can deposit or withdraw crypto from any verified and compliant wallet or exchange. However, please note: Deposits from restricted or high-risk sources are not allowed. All wallets must pass compliance and security checks before the transaction is processed.

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Transaction Issues & Support

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How long does an INR withdrawal take?

The processing time for INR withdrawals depends on the withdrawal amount: Most INR withdrawals below ₹5 lakh are processed within 6 hours.INR withdrawals above ₹5 lakh may take up to 72 hours to process, depending on standard banking timelines. If your withdrawal isn't credited within the applicable

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Withdrawal Delayed/Rejected?

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Whether any civil or criminal proceedings can be initiated for furnishing information?

No. It is provided for in section 14 of the Prevention of Money Laundering Act, 2002, that the reporting entity, its directors and employees shall not be liable to any civil or criminal proceedings against them for furnishing information under clause (b) of sub-section (l) of section 12.

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PMLA Rules from a Reporting Entity POV

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I got a message saying "UPI Limit Reached." What should I do?

This means you have exceeded the attempt limit of verifying a bank account using UPI. In this case, please select the option to add your Bank Account manually (Account Number + IFSC) to proceed.

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Verify Bank Account Using UPI

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24