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What should I do if I receive a suspicious message, call, or investment offer claiming to be from CoinDCX?

If you believe you've shared sensitive information or sent funds to someone impersonating CoinDCX, take the following steps immediately: ​ Change your CoinDCX account password. Reset your Two-Factor Authentication (2FA) if you believe it may have been compromised. Review your account activity and up

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Beware of CoinDCX Impersonators

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How do I place an Insta Buy order on the App?

Log in to the CoinDCX App. Go to Invest or use the Search option. Search for and select the cryptocurrency you want to buy. Tap Buy. You will see the Estimated Buying Price, which is the best available market price at that moment. This price may differ from the selling price. Enter the amount or qua

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Insta Trading

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What name should I use while creating my CoinDCX account?

We recommend using your legal name exactly as it appears on your official documents, such as your PAN, NIC (Aadhaar or Passport), and bank records. This helps ensure a smoother verification process and reduces the chances of issues during KYC or Bank Account Verification (BAV).

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Username Update

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Are Options and Global Futures included?

No, Options and Global Futures trading volume is not included in the VIP Level calculation. Currently, only Spot and standard Futures trading (INR & USDT) are considered.

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VIP Levels

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Can I use a passport issued outside India?

No. Only Indian passports issued in India are accepted for Identity verification on CoinDCX.

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Passport Verification

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Is there any fee for INR deposits?

No. CoinDCX does not charge any fees for INR deposits.

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How do I deposit?

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What is Invested value?

Invested Value is the total amount currently invested in the cryptocurrencies you hold. It is adjusted whenever you buy or sell your holdings. For example: You invest ₹100 in a cryptocurrency. Its value increases to ₹500. You then sell assets worth ₹250 (half of your holdings). After the sale: Curre

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Portfolio Value

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What frequencies are available for SIP?

SIP investments can be set up on a daily, weekly, or monthly basis, giving you flexibility to invest as per your preference. For weekly SIPs, you can choose a specific day of the week, and for monthly SIPs, you can select a particular date. This allows you to align your investments with your cash fl

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Systematic Investment Plan (SIP)

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What are the CDD Measures for Unincorporated Association or a body of individuals as per PMLA Act 2002?

In case the customer is a body of individuals following documents are required for due diligence resolution of the managing body of such association or body of individuals; Permanent account number or Form No.60 of the unincorporated association or a body of individuals; power of attorney granted to

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PMLA Rules from a User POV

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Can I still deposit funds into my CoinDCX account from my Paytm bank account?

Yes, you can still make deposits (Payins) from your Paytm bank account to your CoinDCX account. However, please note that INR withdrawals from your CoinDCX account to your Paytm bank account will not be possible.

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Paytm Bank Account

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Will my KYC documents be safe with CoinDCX?

At CoinDCX, we prioritize the safety and security of your information above all else. You can trust that your data is completely secure with us. We use top-notch security software for both your crypto-wallets and identity management system. Your privacy and security are our top concerns! ​ Important

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KYC Verification

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What tax rate is applicable on gains from Crypto Futures and Options?

There is no fixed tax rate like the 30% applicable to eligible Spot crypto transactions. The tax treatment of gains from Crypto Futures and Options depends on the applicable provisions of the Income Tax Act and your individual tax slab. Since taxation can vary based on your overall income and circum

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Tax in Crypto

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How do I disable Biometric Login?

If you no longer wish to use biometrics: Open the CoinDCX app.Go to Profile > Security Settings.Select Biometric Login.Turn off the Biometric Login toggle.Confirm your choice if prompted. You can continue using your Login PIN or password to access your account.

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Biometric Login

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Is my data safe?

Yes. Your information is secure and used only for regulatory compliance purposes, in line with data protection standards.

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Verify Bank Account Using Bank Details

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How does INR Margin work in Futures Trading?

When you trade using INR Margin, your INR is automatically converted to USDT at the applicable conversion rate when you place your order. This conversion happens seamlessly in the background, so you can trade without manually converting your funds. Any profit or loss (PnL) from your trades is settle

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Margin Types (INR Margin & USDT Margin)

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Which blockchain networks are supported for transfers between CoinDCX and CoinDCX Web3?

Currently, transfers are supported on the following blockchain networks Arbitrum, Base, Ethereum,BNB Smart Chain (BSC), Polygon & Solana. We're continuously expanding our network support and will add more blockchain networks in the future.

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Transfer

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I'm seeing a "Something went wrong" error while depositing INR.

A "Something went wrong" error may occur due to: ​ An unstable internet connectionAn outdated CoinDCX AppOutdated Google Chrome or Android System WebView (Android devices)VPNs or content blockersBrowser compatibility issues​ Try the troubleshooting steps below: Switch between Wi-Fi and mobile data.U

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Unable to Deposit INR?

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How do cold wallets protect our assets?

Cold wallets keep most of the assets offline, away from internet exposure. This works much like offline custody and secure storage that isn’t vulnerable to online attacks.

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Trust & Transparency Centre

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I don't recognize a device in my account. What should I do?

If you see a device you don't recognize: Block the device immediately.Change your account password.Review your recent account activity.If 2FA isn't enabled, consider enabling it for added security.Contact CoinDCX Support by tapping "Chat Now" in the top right corner if you suspect unauthorized acces

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Verified Devices

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What are the CDD Measures for Partnership firm as per PMLA Act 2002?

In case the customer is a partnership firm following documents are required for due diligence: registration certificate; partnership deed; PAN or equivalent e-document of the partnership firm and an officially valid document in respect of the person holding an attorney to transact on its behalf.

Knowledge Base Article

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PMLA Rules from a User POV

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

© All rights reserved by Primestack Pte. Ltd.

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24