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Can I use both Biometric Login and a Login PIN?

Yes. Biometric Login is an additional convenience feature. If biometric authentication isn't available or doesn't work, you can still use your Login PIN or password to log in.

Knowledge Base Article

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Biometric Login

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Why does my chart open in a different market or timeframe after login or refresh?

The platform automatically loads your last saved layout. Since layouts remember the pair and timeframe, your chart opens with those saved settings after login or refresh.

Knowledge Base Article

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Layout

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Why is the conversion price revised in Options Trading?

The USDT–INR conversion rate is periodically revised based on broader macro factors, including changes in the USD–INR valuation, operational costs, and market liquidity conditions. The conversion rate is intentionally priced with a small buffer relative to the live USD–INR rate to reduce the need fo

Knowledge Base Article

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USDT<>INR Conversion Rate

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What is the Past Futures Trading P&L feature?

The Past Futures Trading P&L feature allows you to view your historical Futures trading profit and loss across multiple timeframes. This helps you better understand your overall trading performance and earnings over different periods.

Knowledge Base Article

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Past PNL Enhancement

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How can I delete a Drawing Template?

You can delete any saved Drawing Template from the Templates option available in the drawing toolbar. This will remove the saved style from your list of templates.

Knowledge Base Article

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Drawing Template

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What does the “Close All” option do in Positions and Orders?

The Close All option acts as a risk-management and emergency control. In the Orders tab: Cancels all open futures orders at once Useful when market conditions change rapidly This option is visible when you have more than one open order ​ In the Positions tab: Closes all active futures positions Canc

Knowledge Base Article

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Order Placing & Active Positions

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Is Two-Factor Authentication (2FA) recommended?

Yes. We strongly recommend enabling Two-Factor Authentication (2FA) to add an extra layer of security to your CoinDCX account. Even if someone gains access to your password, they won't be able to access your account without the verification code generated by your Google Authenticator app.

Knowledge Base Article

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OTP & Two-Factor Authentication (2FA)

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What happens if I don’t save any template?

If no template is saved, the drawing tool will continue to use the default settings provided by the system.

Knowledge Base Article

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Drawing Template

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Is Basket Order available on both the app and website?

No. Currently, Basket Order is available only on the CoinDCX mobile app.

Knowledge Base Article

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Basket Order

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How can this conversion rate revised can impact my open orders?

Existing open orders will be executed as expected. If an order gets executed after the revision, the applicable conversion rate at the time of execution will be used.

Knowledge Base Article

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USDT<>INR Conversion Rate

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Will my Drawing Templates be available after I log out or switch devices?

Saved templates are generally linked to your account. As long as you log in with the same account, your templates should be available across sessions and devices.

Knowledge Base Article

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Drawing Template

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Why can't I use my old Login PIN again?

To help keep your account secure, CoinDCX doesn't allow recently used Login PINs to be reused. This reduces the risk of unauthorized access if an old PIN has been compromised.

Knowledge Base Article

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Login PIN

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What happens if I select “Remember Timeframe”?

If you select Remember Timeframe, your chart will automatically switch to the same timeframe that was selected when the template was saved.

Knowledge Base Article

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Indicator Template

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Why is an additional amount of SOL locked?

An additional amount of SOL is temporarily locked to cover the required blockchain rent fees on the Solana network. This amount is not deducted from your wallet balance. It remains locked only until the transaction is completed, after which it is automatically unlocked and becomes available in your

Knowledge Base Article

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Quick Trade

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Why can I not see the Net PNL of my closed position?

The Net PNL for your closed position will be reflected after one day. This delay occurs because your position was settled at a different conversion rate, and the system takes time to complete the final settlement calculation.

Knowledge Base Article

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USDT<>INR Conversion Rate

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Can I view the contract chart in full screen?

Yes. Users can open the chart in full-screen mode.The Option Chain and Buy/Sell buttons will appear below the chart.

Knowledge Base Article

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Options - Contract Chart

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How do I save Auto TP/SL?

Option 1: Through Trade Presets Navigate to: Futures → More → Trade Presets → Auto TP/SL Enable: Take Profit (TP), or Stop Loss (SL), or Both TP & SL Enter the desired ROE (%). Click Confirm. Option 2: From the Order Form Toggle on the Auto TP/SL option on the order form. You will be redirected to t

Knowledge Base Article

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Trade Preset

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How can my wallet balance be impacted due to revision of conversion rate?

When you add INR to your Options Wallet from your Spot Wallet, the amount is notionally converted into USDT at the applicable conversion rate. If the conversion rate is revised after adding funds, it can impact your wallet balance. The balance may either increase or decrease depending on whether the

Knowledge Base Article

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USDT<>INR Conversion Rate

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I was able to withdraw a previously delisted token, but I can't withdraw this one. Why?

External Wallet Transfer may not be available for every delisted token.CoinDCX regularly reviews and updates the list of eligible delisted tokens. If a delisted token is eligible for external wallet transfer, the option will be made available to eligible users during the applicable transfer window.

Knowledge Base Article

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External Wallet Transfer

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What is an Order Size Preset?

Order Size Preset remembers your preferred order size and automatically pre-fills it whenever you place an order for a specific Futures pair. You can save the preset using Quantity, Margin or Order Size. The saved value remains fixed, while the required margin may vary depending on the latest market

Knowledge Base Article

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Trade Preset

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24