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Why can't I create a Sub-Account?

A Sub-Account may not be created if: You've reached the maximum limit of 20 Sub-Accounts.The email address is already associated with another CoinDCX account or Sub-Account. If you're still facing issues, reach out to our Chat for assistance.

Knowledge Base Article

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Account Creation & Activation

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Why is my sign-up failing?

Your registration may fail due to one of the following reasons: Incorrect or invalid email addressMobile verification failedPAN already registeredNetwork connectivity issuesTemporary server issue Review the information entered and try again.

Knowledge Base Article

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Sign Up: Creating Your CoinDCX Account

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Will I receive any updates on new products or services?

Yes, as a Prime User, you will receive early access to new products and services before they are available to the general public.

Knowledge Base Article

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CoinDCX prime

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Can I update my name to a nickname?

No. Your account name must be your legal name. Nicknames or informal names cannot be used.

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Username Update

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Is there any fee associated with the Re-KYC?

The Re-KYC process does not involve any fees; it is completely free of charge.

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Re-KYC Verification

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Is Futures Trading the same as buying cryptocurrency?

No. In Futures Trading, you don't buy or own the cryptocurrency. Instead, you're trading based on whether you think its price will move up or down.

Knowledge Base Article

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Introduction to Futures Trading

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Is my data safe?

Yes. Your information is secure and used only for regulatory compliance purposes, in line with data protection standards.

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Income & Occupation Details

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What is Hide Small Balances?

The Hide Small Balances feature allows you to hide cryptocurrencies with a value of less than ₹1 from your Portfolio view. To enable it: Go to Portfolio → Coins. Tap the Filter option. Enable Hide Small Balances. This only hides the assets from the Portfolio view. Your holdings remain unchanged and

Knowledge Base Article

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Portfolio Value

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Where can I log in to my Sub-Account?

Sub-Accounts can be accessed only through the CoinDCX website. To log in: Visit the CoinDCX Website. Enter the Sub-Account's registered email address and password.Complete the required verification, if prompted. Sub-Accounts can't be accessed through the CoinDCX mobile app.

Knowledge Base Article

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Getting Started

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What if I accidentally shared my OTP or approved a suspicious request?

If you've accidentally shared your OTP or approved a suspicious request, take the following steps immediately: ​ Change your CoinDCX account password. Reset your Two-Factor Authentication (2FA) if you believe it may have been compromised. Review your account activity and update your security setting

Knowledge Base Article

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Account Safety

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Since when Virtual Assets are covered under PMLA Act 2002?

As per the Notification received from Department of Revenue, Ministry of Finance on 7th March 2023, Virtual Digital Assets, their safekeeping or administration is covered under PMLA Act 2002.

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PMLA Rules from a User POV

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In what form will I receive my earnings, and when are they paid?

Earnings are credited in the same token that you have placed under Earn. The payout is processed: At the end of the selected earning period, or When you exit the Earn position after meeting the applicable minimum tenure requirements.

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Simple Earn

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What can I do using Webhook?

A webhook allows access to: Place Limit OrdersPlace Market Orders

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Permissions & Access

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How can I keep my account secure after signing up?

To protect your account: Use a strong, unique password.Never share your OTP or password with anyone.Enable Two-Factor Authentication (2FA).Verify that you're using the official CoinDCX app or website.Keep your registered email and mobile number secure.Immediately contact CoinDCX Support by tapping "

Knowledge Base Article

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Sign Up: Creating Your CoinDCX Account

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Can there be multiple authorized signatory?

To maintain a streamlined onboarding process and ensure compliance, we currently allow only one authorized signatory to log in and complete the onboarding journey. We cannot link multiple accounts to a single user ID. ​ We understand that this may pose limitations for some users who have multiple au

Knowledge Base Article

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Enterprise Onboarding

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Whether any civil or criminal proceedings can be initiated for furnishing information?

No. It is provided for in section 14 of the Prevention of Money Laundering Act, 2002, that the reporting entity, its directors and employees shall not be liable to any civil or criminal proceedings against them for furnishing information under clause (b) of sub-section (l) of section 12.

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PMLA Rules from a Reporting Entity POV

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Can I modify an existing SIP?

No, you cannot modify the amount or frequency of an existing SIP once it has been created. However, you can easily set up a new SIP for the same token with a different amount or frequency based on your preference, while keeping your existing SIP active if needed.

Knowledge Base Article

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Systematic Investment Plan (SIP)

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Can I transfer tokens purchased in CoinDCX Web3 back to CoinDCX?

Yes, but only if the token is supported on the CoinDCX Exchange. If the token isn't supported, you'll first need to swap or convert it into a supported token (such as USDT) before transferring it to your CoinDCX account.

Knowledge Base Article

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Transfer

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Is CoinDCX tracking my live location?

No. CoinDCX only accesses your location during the selfie verification process to help securely verify your identity. Your live location is not continuously tracked.

Knowledge Base Article

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Selfie Verification & Location Access

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Does the bank account have to be in my name?

Yes. The bank account must belong to you. The name on your bank account should match the name on your verified KYC documents to ensure successful verification.

Knowledge Base Article

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Verify Bank Account Using Bank Details

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24