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What is a Financial institution?

Financial institution means a financial institution as defined in clause (c) of section 45- I of the Reserve Bank of India Act, 1934 (2 of 1934) and includes a chit fund company, a housing finance institution, an authorised person, a payment system operator, a non-banking financial company and the D

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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What is the minimum tenure required to earn returns?

You must keep your assets under Earn for at least 7 days to become eligible for earnings.

Knowledge Base Article

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Simple Earn

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Why can't I update my email address?

You may be unable to update your email address if: Your account is not KYC verified.The new email address is already registered with another CoinDCX account.Identity verification could not be completed. If you're facing any issues, contact CoinDCX Support by tapping "Chat Now" in the top right corne

Knowledge Base Article

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Email ID Update

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Why is the contract chart based on Mark Price and not LTP?

Contract charts are based on Mark Price because options contracts currently have lower liquidity. LTP (Last Traded Price) may remain unchanged for long periods, making charts look flat and misleading. Mark Price provides a fair and continuous price, calculated using market factors, and shows meaning

Knowledge Base Article

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Options - Contract Chart

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How do I withdraw INR using the CoinDCX Website?

To withdraw INR using the CoinDCX Website: Visit the CoinDCX Website and log in to your account. Go to Portfolio.Select INR Wallet.Click Withdraw INR.Enter the withdrawal amount.Confirm your withdrawal request.​ Important: ​ You can withdraw INR only to your registered and verified bank account.The

Knowledge Base Article

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How do I withdraw?

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Can I re-enable my account after disabling it?

Yes. You can re-enable your account at any time by logging in to the CoinDCX App and completing the required verification process. Depending on your account, this may include: Email OTP verificationMobile OTP verificationKYC revalidation (if applicable) Once the verification is successful, you'll re

Knowledge Base Article

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Disable Account

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What are the obligations for verifying identity of clients under PMLA?

Section 11A together with Section 12 of the Prevention of Money Laundering Act, 2002, requires every reporting entity to verify and maintain the records of the identity of all its clients, as prescribed by rule 9 of the PML Rules.

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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How long does it take to transfer funds between wallets?

Transfers between your CoinDCX wallets are typically processed instantly. If the transfer isn't reflected after a few minutes, please refresh your wallet balance. If the issue persists, reach out to our Chat. Our support team will be happy to assist you.

Knowledge Base Article

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Transfer Funds Across Wallets

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What if I have only first name and no last name/surname?

If you have only a first name and no last name, feel free to use your first name in both the first name and last name fields.

Knowledge Base Article

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Username Update

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How do I update my registered mobile number?

You can update your registered mobile number through the CoinDCX App by following these steps: Open the CoinDCX App and log in to your account.Go to Help & Support and tap Chat With Us.Select Sign Up & Login.Choose Change Your Phone Number.Tap Change Phone Number.Enter your registered email address.

Knowledge Base Article

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Mobile Number Update

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How do I withdraw INR using the CoinDCX App?

To withdraw INR using the CoinDCX App: ​ Open the CoinDCX App and log in to your account.Go to Portfolio.Tap Funds.Select Withdraw INR.Enter the withdrawal amount.Confirm your withdrawal request.​ Important: ​ You can withdraw INR only to your registered and verified bank account.The minimum INR wit

Knowledge Base Article

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How do I withdraw?

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Why can't I transfer funds between my wallets?

If you're unable to transfer funds between your wallets, it could be because: You don't have sufficient balance in the selected wallet.You have not selected the asset for wallet transfers (INR, USDT). If you've verified the above and still can't complete the transfer, please reach out to our Chat. O

Knowledge Base Article

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Transfer Funds Across Wallets

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How do I request a name update?

To request a username update, contact CoinDCX Support by tapping "Tap - Chat Now" in the top right corner Please provide your preferred First Name and Last Name exactly as they should appear on your account.

Knowledge Base Article

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Username Update

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Can I update the name on my CoinDCX account?

Yes. If your registered name needs to be corrected, you can contact CoinDCX Support by tapping "Chat Now" in the top right corner to request a name update.

Knowledge Base Article

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Username Update

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Is there any fee for transferring funds between wallets?

No. CoinDCX does not charge any fees for transferring funds between your wallets.

Knowledge Base Article

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Transfer Funds Across Wallets

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What is a Chit Fund Company?

Chit fund company means a company managing, conducting or supervising, as foremen, agent or in any other capacity, chits as defined in Section 2 of the Chit Funds Act, 1982.

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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Can I use special characters or symbols in my name?

No. Your name should not contain special characters or symbols.

Knowledge Base Article

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Username Update

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How do I deposit INR into my CoinDCX account using app?

On the CoinDCX App You can deposit INR by following these steps: ​ Before you begin: Ensure your KYC verification is complete.Ensure your bank account is verified before initiating a deposit.​ Option 1 Open the CoinDCX App.Go to Portfolio.Tap Funds.Select Deposit INR.Enter the amount.Select your pre

Knowledge Base Article

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How do I deposit?

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How do I refer a friend?

You can invite your friends to join CoinDCX by sharing your unique referral link. To refer someone: Open the CoinDCX app.Tap Home.Tap the Refer & Earn (🎁) icon.Share your referral link via WhatsApp or copy the link and send it through any messaging app. If you're a KOL or Sub-broker, you can copy y

Knowledge Base Article

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Refer & Earn

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Can I refer more than one person?

Yes. There is no limit to the number of people you can invite using your referral link.

Knowledge Base Article

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Refer & Earn

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24