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Why selfie is mandatory?

A selfie serves as a method for ensuring liveliness, allowing us to confirm a customer's identity against their PAN and Aadhar ID. This process helps prevent the creation and use of fake accounts on our platform, ensuring security and authenticity.

Knowledge Base Article

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Verification

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How to do your KYC on CoinDCX with Digilocker?

Please refer to the video below to know more. ​

Knowledge Base Article

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Verification

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What if my Backup Codes get compromised?

If you ever have concerns about the security of your backup codes, you can take action by resetting them. Simply click on the ‘Reset’ icon located on your backup codes details page. ​ Additionally, please be aware that when you generate new backup codes, the previous set will automatically become in

Knowledge Base Article

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Backup Codes

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What is the difference between Margin and Futures trading?

Futures trading is always superior to Margin trading because it provides: More Leverage: Future contracts allow much higher leverage than the maximum leverage allowed in Margin trading. On CoinDCX, crypto Futures can be leveraged to as high as 15x whereas margin trading is capped to 5x. More Liquidi

Knowledge Base Article

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Futures Trading

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What is Mark Price?

Mark Price is the price at which the contract is marked for Unrealised P&L and Liquidation purposes. CoinDCX uses the Last Price* as Mark Price. *Glossary Last Price: It is the price at which the last trade has occurred right before the time of contract expiration. Last Price Marking ensures that th

Knowledge Base Article

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Futures Trading

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I’m unable to access my charts. Please help.

If you are facing issues while loading charts on the CoinDCX Pro Web platform, we would suggest you try the following methods. Try switching your web browserEnsure ad-blockers are disabled for the concerned web pageClear cache and log in againYou can refer to the links below to learn how to clear ca

Knowledge Base Article

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Margin Trading

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Can I partially close a position?

Yes, you have the option of partially exiting the position in Margin. For more details, please click here

Knowledge Base Article

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Margin Trading

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Is Earn available on all the virtual digital assets/ tokens listed on CoinDCX platform(s)?

Just a quick heads up – you can only earn rewards for the virtual digital assets or tokens that are listed under the 'Earn' tab on the CoinDCX website and/or mobile apps.

Knowledge Base Article

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Simple Earn

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Is it mandatory to create a PIN for my account?

Setting up a PIN is mandatory within 7 days of signing up for your CoinDCX account. This ensures an added layer of security for your account.

Knowledge Base Article

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PIN

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How is the conversion rate set, and can it change?

The conversion rate is set slightly higher than the current USDT-INR conversion rate in the spot market. The conversion rate is set slightly higher so that - ​ 1. CoinDCX can hold the rate at a fixed price and absorb minor price changes. 2. This conversion rate remains same for both Buy and Sell all

Knowledge Base Article

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INR Margin Futures

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What are the charges for trading in Options?

We are currently offering zero Maker & Taker fees on Options trading. This means: You will not be charged any trading fee when your order is executed. There is no upfront deduction. This is not a rebate model; you simply don’t pay the trading fee.

Knowledge Base Article

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Crypto Options

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Can I miss a SIP instalment?

Yes, you can miss your Systematic Investment Plan (SIP) payments. And even if you do, your account will not get deactivated. If you miss a SIP due to insufficient balance in your account, you can just pay it next week, and your SIP will continue as normal.

Knowledge Base Article

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Systematic Investment Plan (SIP)

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What is the Systematic Investment Plan?

Systematic Investment Plan, also known as SIP, helps you build your crypto assets investment portfolio by investing a fixed amount every week. Tokens available as of now are Bitcoin, Cardano, Ethereum, Polkadot, Loopring, Solana, Gala, Decentraland, Polygon and Ripple.

Knowledge Base Article

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Systematic Investment Plan (SIP)

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Is there an expiry period set on passwords?

No, there is no expiry period for your password.

Knowledge Base Article

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Login

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What is the TP/SL feature on order form?

The TPSL (Take Profit/Stop Loss) feature allows you to set your Take Profit and Stop Loss levels while placing a new order, instead of having to set them after the position is created.

Knowledge Base Article

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TP/SL Feature

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Why is this TP/SL feature important?

Position TP/SL feature allows you to manage your risk better - cut down your losses and maximise your profits. Being able to set the TP/SL levels while entering a position serves to major benefits - ​ It eliminates the need to constantly monitor your screen, waiting for the position to be created to

Knowledge Base Article

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TP/SL Feature

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Can I set TP/SL values on the order form for all types of orders?

Currently, you can set TPSL values for the market and limit orders.

Knowledge Base Article

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TP/SL Feature

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What happens if I cancel my SIP?

Once you cancel your Systematic Investment Plan (SIP), no further instalments are deducted, however, if you wish to withdraw the invested amount, you can sell the tokens available in your portfolio.

Knowledge Base Article

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Systematic Investment Plan (SIP)

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What is the legal framework for sharing of information with other authorities?

Section 66 of the Prevention of Money Laundering Act, 2002 provides for disclosure of information to other officers, authority or body.

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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What should I do if my account is flagged for compliance checks?

You’ll receive a notification explaining why your account or transaction is flagged. Follow the instructions to provide any additional documentation required. Contact support if you need help with the process.

Knowledge Base Article

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Custody FAQs

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24