Can't find what you're looking for?

Ask a question

Search Results (1K)

Relevance
Selected Relevance
C
How can I track my returns?

Keep tabs on your earnings every day by checking the 'Your Earnings' section in the Earn tab on your CoinDCX app. It's a handy way to stay updated on your returns!

Knowledge Base Article

 • 

Simple Earn

C
How to report issues related to CoinDCX? / How do I get help on CoinDCX?

CoinDCX is known for its extremely cooperative and customer friendly support system. All users can visit Help & Support under Account in case they face any issues related to CoinDCX.

Knowledge Base Article

 • 

Trading on CoinDCX

C
Can I rename a Drawing Template?

Currently, renaming a Drawing Template is not supported. You can create a new template with your preferred name and delete the old one if needed.

Knowledge Base Article

 • 

Chart Layout & Templates

C
Why does my layout look different than before?

If you made any changes to the chart and clicked on Save, the layout gets updated and replaces the previous version. Similarly, if Auto Save is enabled, the changes will be saved automatically to the existing layout. That’s why the layout may look different from how it was earlier, as the latest cha

Knowledge Base Article

 • 

Chart Layout & Templates

C
Where can I change the timezone setting in the charts?

Click the clock at the bottom right of your chart (on web/desktop) or go to chart settings then select Symbols and then your preferred timezone from the list, and your chart will instantly reflect the new timezone. This will help you align chart times with your local trading hours or market of inter

Knowledge Base Article

 • 

Charts & Indicators

C
What happens if I don’t complete this?

If you don’t provide these details: Your account will be considered non-compliant You may not be able to trade

Knowledge Base Article

 • 

Income & Occupation Details

C
Who is a reporting entity?

Reporting entity means a banking company, financial institution, intermediary or a person carrying on a designated business or profession.

Knowledge Base Article

 • 

PMLA Rules from a Reporting Entity POV

C
Which documents need to be submitted to the RE for Client Due Diligence, when the client is a company?

Where the client is a company, it shall submit to the reporting entity the certified copies of the following documents or the equivalent e-documents thereof, namely: ​ (i) certificate of incorporation; (ii) Memorandum and Articles of Association; (iii) Permanent Account Number of the company; (iv) a

Knowledge Base Article

 • 

PMLA Rules from a Reporting Entity POV

C
Who can be a nominee?

Feel free to choose anyone you trust as your nominee! Just keep in mind that nominees can't be organizations, trusts, companies, partnership firms, the head of a Hindu Undivided Family, or someone holding power of attorney. Also, your nominee doesn't necessarily need to have a CoinDCX account. Anyon

Knowledge Base Article

 • 

Nomination

C
What are the terms & conditions for Earn?

Terms and Conditions for the Earn Product ​ To ensure a clear understanding, here’s a simplified overview of the Earn product terms: ​ General Terms Integration with Terms of Use: These terms should be read alongside the Terms of Use of CoinDCX's platform. Unfamiliar terms follow the definitions in

Knowledge Base Article

 • 

Simple Earn

C
Can I recover a deleted layout?

No, once a layout is deleted, it cannot be recovered. It’s recommended to create a copy of important layouts to avoid losing them.

Knowledge Base Article

 • 

Chart Layout & Templates

C
Why should I use CoinDCX?

Users can easily and effortlessly buy, sell, send, receive and store a range of cryptos like Bitcoin, Ethereum, Ripple, etc. all using a single app which is exceptionally friendly and comfortable to use. You do not have to go through the hassle of entering your trades in the order book. All your ord

Knowledge Base Article

 • 

Trading on CoinDCX

C
What is money laundering?

Money laundering is the process of converting proceeds obtained from criminal activity into legitimate funds. It involves concealing the source of illegal money by disguising it as legitimate funds.

Knowledge Base Article

 • 

PMLA Rules from a User POV

C
Can I still invest in Advanced Earn after this update?

Advanced Earn has stopped accepting new investments. The product is being sunset as part of a product review and will remain closed for additional deposits.

Knowledge Base Article

 • 

Latest Updates on Advanced Earn

C
What are the obligations for verifying identity of clients under PMLA?

Section 11A together with Section 12 of the Prevention of Money Laundering Act, 2002, requires every reporting entity to verify and maintain the records of the identity of all its clients, as prescribed by rule 9 of the PML Rules.

Knowledge Base Article

 • 

PMLA Rules from a Reporting Entity POV

C
How are the payouts managed in Advanced Earn?

The earnings will be shown on a monthly basis and every month your earnings will be automatically reinvested, i.e. adjusted with your principal amount. The final payout will hence be made only after you exit the product

Knowledge Base Article

 • 

Advanced Earn

C
Will applying a template remove my existing indicators?

Yes, applying an indicator template will replace the current indicators on your chart with the ones saved in the template. This helps ensure consistency with the saved setup.

Knowledge Base Article

 • 

Chart Layout & Templates

C
When should the verification of identity of clients be undertaken?

Every reporting entity shall identify its clients, verify their identity, obtain information on the purpose and intended nature of the business relationship; and determine whether a client is acting on behalf of a beneficial owner, and identify the beneficial owner and take all steps to verify the i

Knowledge Base Article

 • 

PMLA Rules from a Reporting Entity POV

C
How can I save a Layout?

On Website: Open a chart and apply your preferred drawings and chart settings. Click on the Save button Enter a layout name Click Save On App: Open a chart & apply your preferred drawings & chart settings. Click on the Save button Enter a layout name Click Save

Knowledge Base Article

 • 

Chart Layout & Templates

C
Can I edit my income and occupation later?

Yes, you can update your details anytime from: Profile → KYC Verification → Occupation Details

Knowledge Base Article

 • 

Income & Occupation Details

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

© All rights reserved by Primestack Pte. Ltd.

users-badge assets-badge volume-badge funding-badge aml-badge

DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24