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What should I do if I forget my CoinDCX/Web 3 password?

If you forget your CoinDCX/Web 3 password, you can recover your account by following the recovery process. Just keep in mind that to regain access to your Web 3 account, you'll also require access to your Google account.

Knowledge Base Article

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Getting Started

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Why does my portfolio look different on CoinDCX and CoinDCX Pro?

It is very natural that you might invest or trade a variety of cryptos that are not present in CoinDCX. While the amount of INR in your wallet will always be consistent on both platforms, your portfolio might significantly vary. This is because your portfolio on each platform only consists of tokens

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Knowledge Base Article

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Portfolio Value

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Can I still access my Web3 assets if I change my email?

Yes, as long as you have your recovery file saved, you can continue to access your Web3 assets even if you change your email address.

Knowledge Base Article

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WEB 3 Recovery

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How can I track the status of my application?

You can track the status in the “Crypto Withdrawal” section of your account. Notifications will also be sent for updates.

Knowledge Base Article

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Crypto Withdrawal access

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Is Option trading available on Web and App?

Web support is coming soon, so you’ll be able to trade Options from both app and web in future updates.

Knowledge Base Article

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Crypto Options

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Will I be charged gas fees for trading tokens?

Yes, gas fees apply to all blockchain transactions.

Knowledge Base Article

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Transfer

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What type of information is required to be furnished under PMLA?

Every reporting entity is required to furnish information about: all cash transactions of the value of more than ten lakh rupees or its equivalent in foreign currency all series of cash transactions integrally connected to each other which have been individually valued below rupees ten lakh or its e

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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How to beware of email and telephone scams?

CoinDCX will never call you personally on your phone. If you find a phone number claiming to be for CoinDCX support, it's a scam. Do not call it. Instead, please send us a support ticket with information about the scam.

Knowledge Base Article

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Account Related

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How safe are my funds during trading?

Even when you place trades, your assets remain fully backed in reserves. Orders and margins are managed within the exchange systems, but custody stays secure. Just as your shares are safe in your Demat account while you trade them on any broker, your crypto remains secure in custody while you trade

Knowledge Base Article

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Trust & Transparency Centre

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What constitutes a suspicious transaction under PMLA?

Suspicious transaction means a transaction referred to in clause (h) of sub-rule(1) of Rule 2 of Prevention of Money-Laundering (Maintenance of Records) Rules 2005, including an attempted transaction, whether or not made in cash, which to a person acting in good faith: (a) gives rise to a reasonable

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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What should I do if my account is flagged or access is revoked?

If your account is flagged or access is revoked: Check for any notifications or emails detailing the reason. Resolve the issues (e.g., update documents, address compliance concerns). Contact support if you need further assistance.

Knowledge Base Article

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Crypto Withdrawal access

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What is Average Buying price?

It is the average price at which you have bought the coin that you currently hold. Kindly note the average buying price may vary at the time of actual selling as per the constantly changing market value.

Knowledge Base Article

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Portfolio Value

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What is an OVD?

OVD stands for “Officially Valid Document” means the passport, the driving license proof of possession of Aadhaar number, the Voter's Identity Card issued by Election Commission of India, job card issued by NREGA duly signed by an officer of the State Government, the letter issued by the National Po

Knowledge Base Article

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PMLA Rules from a User POV

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What if I exhaust all of my Backup Codes?

If you've used up all your backup codes, no worries! Simply click on the ‘Reset’ icon on your backup codes details page to generate new ones. If you find yourself logged out and can't get back in, we're here to help! Reach out to our Support team by raising a chat and they'll assist you in getting b

Knowledge Base Article

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Backup Codes

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How do cold wallets protect our assets?

Cold wallets keep most of the assets offline, away from internet exposure. This works much like offline custody and secure storage that isn’t vulnerable to online attacks.

Knowledge Base Article

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Trust & Transparency Centre

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How do I change the timeframe on my chart?

You can switch the chart to show different timeframes like 1 minute, 15 minutes, 1 hour, or 1 day from the top toolbar. This helps you zoom in for short-term moves or zoom out to see bigger trends. Just tap the timeframe option and pick the one you need.

Knowledge Base Article

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Charts & Indicators

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Can I undo or redo things I’ve done on the chart?

Yes, you can undo or redo actions like drawings, indicators, or setting changes from the undo button on the top toolbar. This helps you experiment without worrying about mistakes.

Knowledge Base Article

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Charts & Indicators

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In how many cryptos can I open a short position in Margin?

On CoinDCX’s Margin, you can short 50 cryptos on 2 markets each. This means a total of 100 markets are available with this feature.

Knowledge Base Article

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Margin Trading

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Is there any fee charged for transfer from spot wallet to futures wallet or vice versa?

There is no fee charged on transferring funds between Spot and Futures wallet.

Knowledge Base Article

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Futures Wallet

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What happens if I cancel or execute an order after the conversion rate changes?

If you place an order at a conversion rate of 100 and later cancel it when the rate has dropped to 90, you’ll still receive your INR back at the original rate of 100. If your order gets executed, your profit will be calculated using the current conversion rate at that time, and you can view the deta

Knowledge Base Article

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INR Margin Futures

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24