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Why are INR withdrawals temporarily unavailable after enabling or disabling 2FA?

For your account's security, INR withdrawals are temporarily unavailable for 24 hours after enabling or disabling Two-Factor Authentication. This cooling-off period helps protect your account from unauthorized changes and fraudulent withdrawals.

Knowledge Base Article

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OTP & Two-Factor Authentication (2FA)

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Is there a minimum order amount for INR to Crypto Swap?

Yes. The minimum order amount depends on the token and is typically ₹200 or ₹500. You can view the applicable minimum order amount on the order confirmation page before placing your order.

Knowledge Base Article

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INR to Crypto Swap

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Can I use a mobile number that's already registered on CoinDCX?

No. The new mobile number must not already be associated with another CoinDCX account.

Knowledge Base Article

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Mobile Number Update

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How can I start a SIP?

You can start a SIP in two simple ways: Option 1: From Market/Search Search for a token Tap on the SIP option Enter amount and select frequency Choose the day/date for the installment Review fees and swipe to start ​ Option 2: From SIP Section Go to Invest → SIP Select a token Enter amount and frequ

Knowledge Base Article

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Systematic Investment Plan (SIP)

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Is there a limit to how many Drawing Templates I can save?

Yes, there is a limit to the number of Drawing Templates that can be saved on the platform. Once the maximum limit is reached, you may need to delete an existing template before creating a new one.To keep your templates organized, we recommend periodically reviewing and removing templates that are n

Knowledge Base Article

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Drawing Template

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My fingerprint or Face ID isn't working. What should I do?

If biometric authentication fails: Try scanning your fingerprint or face again.Make sure your fingerprint sensor or camera is clean.Check that your fingerprint or Face ID is working for other apps on your device.If needed, use your Login PIN or password to access your account

Knowledge Base Article

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Biometric Login

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What is the process of KYC under PMLA?

KYC stands for Know Your Customer. Under PMLA, Reporting Entities are required to obtain information about their customers' identity, address, occupation, and other relevant details by collecting their PAN, Officially Valid Documents (OVD) & other related documents.

Knowledge Base Article

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PMLA Rules from a User POV

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What is an OVD?

OVD stands for “Officially Valid Document” means the passport, the driving license proof of possession of Aadhaar number, the Voter's Identity Card issued by Election Commission of India, job card issued by NREGA duly signed by an officer of the State Government, the letter issued by the National Po

Knowledge Base Article

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PMLA Rules from a User POV

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Which devices support Biometric Login?

Biometric Login is available on compatible devices that support: Fingerprint authenticationFace ID or facial recognition Your device must have biometric authentication set up in its system settings before you can enable it in the CoinDCX app.

Knowledge Base Article

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Biometric Login

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Can I generate Backup Codes using the CoinDCX app?

No. Backup Codes are currently available only on the CoinDCX website. To generate or manage your Backup Codes, log in to your account on the website and navigate to: Profile Icon > Security > Backup Codes

Knowledge Base Article

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Backup Codes

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How is INR Futures volume included in VIP calculation?

Your INR Futures trading volume is converted into USDT using a predefined conversion rate and then added to your USDT Futures volume to calculate the total Futures trading volume.

Knowledge Base Article

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VIP Levels

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What frequencies are available for SIP?

SIP investments can be set up on a daily, weekly, or monthly basis, giving you flexibility to invest as per your preference. For weekly SIPs, you can choose a specific day of the week, and for monthly SIPs, you can select a particular date. This allows you to align your investments with your cash fl

Knowledge Base Article

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Systematic Investment Plan (SIP)

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What is Biometric Login?

Biometric Login lets you securely access your CoinDCX app using your device's fingerprint or Face ID instead of entering your Login PIN each time. It's a convenient way to sign in while keeping your account secure.

Knowledge Base Article

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Biometric Login

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Will my Drawing Templates be available after I log out or switch devices?

Saved templates are generally linked to your account. As long as you log in with the same account, your templates should be available across sessions and devices.

Knowledge Base Article

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Drawing Template

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How do I reset my Backup Codes?

If you've used your Backup Codes or believe they've been compromised, you can generate a new set. Log in to the CoinDCX website and go to: Tap on the Profile Icon > Security > Backup Codes > Manage ​ Select Reset, complete the required verification, and a new set of 10 Backup Codes will be generated

Knowledge Base Article

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Backup Codes

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What happens if I have multiple open orders with different Take Profit and Stop Loss values?

You can set Take Profit (TP) and Stop Loss (SL) values for each open order. However, if you place a new order to increase quantity in an existing position with different TP and SL values and that order gets executed, the latest TP and SL values will be applied to your entire position. This means the

Knowledge Base Article

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Order Placing & Active Positions

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How can I delete a Drawing Template?

You can delete any saved Drawing Template from the Templates option available in the drawing toolbar. This will remove the saved style from your list of templates.

Knowledge Base Article

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Drawing Template

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Can a legal heir raise a claim if no nominee has been added?

Yes. If no nominee has been registered, a legal heir or other legally entitled beneficiary may initiate a demise claim by submitting the required documents and completing the necessary verification process.

Knowledge Base Article

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Demise Claim

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Do I need to manually restart SIP after adding funds?

No, you do not need to reactivate or restart your Systematic Investment Plan (SIP) after adding funds. It will automatically continue to check for funds for the next instalment.

Knowledge Base Article

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Systematic Investment Plan (SIP)

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How can I close or exit an Options position before expiry?

To close your position, go to the Positions tab, tap on ‘Close’, and the Sell Order form will open. There, you can select the order type, enter the quantity, and view your estimated P&L and ROE % before placing the order.

Knowledge Base Article

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Crypto Options

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24