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Is SIP a risky investment?

None of us are strangers to the fact that cryptos are high-risk assets. However, as compared to any other mode of investment, Systematic Investment Plan (SIP) is less risky as you will invest periodically, the amount of investment is of your choice and the period of investment is also as per your pr

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Systematic Investment Plan (SIP)

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Is Re-KYC mandatory?

Yes. If you have received a Re-KYC request, you must complete it within the specified timeline to continue using your account without any interruptions.

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Re-KYC Verification

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How do I sell a cryptocurrency using Insta on the App?

Log in to the CoinDCX App. Go to Portfolio → Coins. Select the cryptocurrency you want to sell. Tap Sell. Choose Instant. You will see the Estimated Selling Price, which is the best available market price at that moment. This price may differ from the buying price. Enter the amount or quantity you w

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Insta Trading

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Why was my KYC rejected due to “Account already exists” error?

Your KYC verification might not have been successful as the PAN card details you uploaded are already associated with another CoinDCX account. Please be aware that we are unable to proceed with KYC verification when identical documents are already in our system.

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Pending/Rejected/Fail Status

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What is Re-KYC?

Re-KYC (Re-Know Your Customer) is the process of revalidating your existing KYC details to ensure your account information remains accurate, up to date, and compliant with regulatory requirements.

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Re-KYC Verification

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Why was my KYC rejected due to Invalid PAN card?

Please be advised that if you already have a CoinDCX profile with the same PAN number, you will be unable to create a new CoinDCX account. We recommend that you attempt logging into the initial account with which you registered your PAN.

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Pending/Rejected/Fail Status

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How long does the Re-KYC Process take?

For the Re-KYC process: ​ 1. No Changes in Existing KYC Details: If there are no changes in your current KYC details, you can complete the process by self-declaring through the CoinDCX mobile application. This method allows for an immediate update without any waiting time, ensuring a hassle-free pro

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Re-KYC Verification

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Will Re-KYC affect my existing services?

We want to inform you that your current services will remain unaffected. However, it's crucial to complete the Re-KYC process within the specified timeframe, typically 30 days after receiving the Re-KYC email. Failure to do so will affect your services on our platform. Specifically, you won't be abl

Knowledge Base Article

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Re-KYC Verification

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What happens if I don't undergo Re-KYC?

In accordance with the latest guidelines from the Financial Intelligence Unit - India, failure to complete the verification within the provided 30-day timeframe after receiving the Re-KYC email may result in CoinDCX taking action on your account. ​ To continue enjoying uninterrupted access for tradi

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Re-KYC Verification

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Is my information secure during the Re-KYC process?

During the Re-KYC process, we have implemented rigorous measures to ensure the utmost security and confidentiality of your information. To maintain the privacy of customer data, we employ encryption protocols for secure data transmission, strictly adhere to data protection laws, and implement robust

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Re-KYC Verification

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Why am I unable to upload my documents?

If you're having trouble uploading your documents, here are some easy tips to help you out: ​ 1. Size and Format Check: Make sure your file isn't larger than 4 MB. Double-check that your document is in one of these formats: png, jpeg, jpg, or pdf. 2. Choose the Right Platform: If you're using a mobi

Knowledge Base Article

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KYC Verification

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Why are the buying and selling prices different for the cryptos on CoinDCX?

In most markets, the prices for buying and selling are naturally a bit different. In India's VDA (Virtual Digital Asset) markets, this difference is often wider because of the 1% TDS (Tax Deducted at Source). Sellers usually set higher selling prices and lower buying prices, trying to find a balance

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Trading on CoinDCX

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Why selfie is mandatory?

A selfie serves as a method for ensuring liveliness, allowing us to confirm a customer's identity against their PAN and Aadhar ID. This process helps prevent the creation and use of fake accounts on our platform, ensuring security and authenticity.

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KYC Verification

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Why was my KYC rejected?

Your KYC may be rejected if: Your PAN and identity document details don't match.Your selfie couldn't be verified.The information entered doesn't match your official documents.Please review your details carefully and submit the correct information before trying again.

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KYC Verification

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Why is my KYC taking longer than expected?

Most KYC applications are verified automatically within a short time. However, some applications may require additional verification or manual review, which can take longer than usual.

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KYC Verification

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How can I complete my KYC with Digilocker???

To complete your KYC, you will need to submit the following documents. Tax ID Verification: PAN Card (mandatory for Indian users) National Identity document: Aadhaar card, valid passport ​ PAN Verification To verify your account, log in to your CoinDCX app and click on ‘Verify PAN’ from the home scr

Knowledge Base Article

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KYC Verification

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Is my information adequately protected during Electronic video verification, considering the potential misuse of video KYC?

CoinDCX operates as a fully compliant crypto exchange in accordance with government rules and regulations. Consequently, we uphold the highest standards of due diligence measures, prioritizing the safeguarding of customers' information. The data obtained during the Video Verification process is secu

Knowledge Base Article

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KYC Verification

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I'm using DigiLocker for Re-KYC. What should I do?

Ensure your Aadhaar is linked to the mobile number registered with DigiLocker. This is required for successful DigiLocker authentication.

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Re-KYC Verification

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What type of user activity is considered unauthorized?

Activities that violate regulations or platform policies include: Submitting false or misleading Travel Rule details Using unverified or third-party wallets without proof of ownership Transacting with sanctioned individuals, countries, or platforms Depositing or withdrawing crypto linked to illegal

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Travel Rule & Compliance

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What happens if the details I submit for Travel Rule checks are incorrect or conflicting?

If the information you provide does not match: Your transaction may be delayed or rejected. Your Crypto Deposit & Withdrawal (CDW) access may be temporarily restricted until accurate details are submitted. Repeated incorrect submissions may lead to permanent restrictions for security and compliance

Knowledge Base Article

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Travel Rule & Compliance

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24