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Will I be charged gas fees if my transaction fails?

Yes. Gas fees are charged by the blockchain for processing your transaction, regardless of whether it succeeds or fails. This is because blockchain validators perform work to process the transaction even if it isn't completed successfully. To reduce the chances of a failed transaction, ensure you ha

Knowledge Base Article

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Crypto to Crypto Swap

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Which devices support Biometric Login?

Biometric Login is available on compatible devices that support: Fingerprint authenticationFace ID or facial recognition Your device must have biometric authentication set up in its system settings before you can enable it in the CoinDCX app.

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Biometric Login

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Can I adjust my active Futures position?

Yes, you can adjust your active Futures position at any time by modifying the following: Leverage: Increase or decrease the leverage for your position. Margin: Add or remove margin from your position. Liquidation Price: Adjust your liquidation price by changing the margin allocated to your position.

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Order Placing & Active Positions

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Who owns the private key to my Web3 Wallet? Can I access it?

Your Web3 Wallet's private key is securely managed by CoinDCX and stored in an encrypted format. For security reasons, you cannot directly view or access your private key.

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Web3 Wallet & Recovery

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Which passport can I use for NIC verification?

Only a valid Indian passport issued in India can be used for NIC verification on CoinDCX.

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Passport Verification

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Can I deposit INR from Paytm Wallet, Amazon Pay, or Mobikwik?

No. INR deposits must be made only from your registered bank account linked to your CoinDCX account through KYC. Deposits made from wallets or pooling accounts, such as Paytm Wallet, Amazon Pay Wallet, or Mobikwik Wallet, aren't supported

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Deposits from Wallets / Pooling Accounts

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In what form is the information on the identity of clients required to be maintained?

Rule 10 of the PML Rules specifies that the reporting entity shall maintain information on the identity of clients in the manner as may be specified by the sector Regulators.

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PMLA Rules from a Reporting Entity POV

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What happens if I save a template with the same name?

In such cases, the system may either overwrite the existing template or prompt you to create a new one, depending on how the platform handles duplicate names.

Knowledge Base Article

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Indicator Template

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How can I save a Layout?

On Website: Open a chart and apply your preferred drawings and chart settings. Click on the Save button Enter a layout name Click Save On App: Open a chart & apply your preferred drawings & chart settings. Click on the Save button Enter a layout name Click Save

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Layout

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How is the funding amount calculated in Past P&L?

Funding is displayed as an aggregate amount for the selected timeframe. It is calculated across all positions traded during that period, not for any individual or single position.

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Past PNL Enhancement

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What is the difference between Instant Trade and Review & Modify?

If you create your basket from the Options Chain, you will see the following actions: Instant Trade: Place the basket order immediately after performing the required validations. Review & Modify: Redirects you to the Order Form, where you can review your basket, modify individual contracts, update q

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Basket Order

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Does the template save all drawing tools together?

Templates save the settings for the selected drawing tool. If you use multiple drawing tools, you may need to create separate templates based on your customization.

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Drawing Template

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Which documents need to be submitted to the Reporting Entity for Client Due Diligence (client is a partnership firm)?

Where the client is a partnership firm, it shall submit to the reporting entity the certified copies of the following documents or the equivalent e-documents thereof, namely: ​ (i) registration certificate; (ii) partnership deed; (iii) Permanent Account Number of the partnership firm; and (iv) such

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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Do I need to activate Quick Buy separately?

No. No manual activation is required. If a token supports Quick Trade, the Quick Buy / Quick Sell option will automatically appear, and you can place your order directly.

Knowledge Base Article

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Quick Trade

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Is TDS/Tax applicable on Web3 transactions?

No. Tax Deducted at Source (TDS) is not applicable on token Buy or Sell transactions made in CoinDCX Web3. However, you remain responsible for complying with applicable tax laws and reporting any taxable gains when required.

Knowledge Base Article

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Crypto to Crypto Swap

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How can I view my INR deposit and withdrawal history?

You can view your INR transaction history through both the CoinDCX App and the CoinDCX Website. On the CoinDCX App Log in to the CoinDCX App.Go to Portfolio.Tap Funds.Select INR.Scroll down to view your deposit and withdrawal history.​ On the CoinDCX Website Visit the CoinDCX Website and log in to y

Knowledge Base Article

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Wallet Balance & Transaction History

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Can I use the same layout for different pairs?

Yes, you can use the same layout across different pairs. A single layout can store your chart setup, including indicators, drawings, and settings, for multiple pairs. However, drawings created on one pair will remain associated with that specific pair and will not be displayed on other pairs within

Knowledge Base Article

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Layout

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Why was my position liquidated?

Your position gets liquidated when the Mark Price reaches your liquidation price. This happens when: Your unrealized losses fully consume your margin The system closes the position to protect you from losing more than your invested margin Liquidation is a risk control mechanism, not a manual action.

Knowledge Base Article

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Liquidation

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Can I edit contracts after adding them to the basket?

Yes. Before placing your basket order, you can modify the Buy/Sell side, quantity, order type, and limit price (for Limit Orders) for each contract. You can also remove a contract from the basket if needed.

Knowledge Base Article

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Basket Order

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What is an OVD?

OVD stands for “Officially Valid Document” means the passport, the driving license proof of possession of Aadhaar number, the Voter's Identity Card issued by Election Commission of India, job card issued by NREGA duly signed by an officer of the State Government, the letter issued by the National Po

Knowledge Base Article

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PMLA Rules from a User POV

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24