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What should I do if I need to change my email address?

You can update your email address from the CoinDCX App. Before changing your email address, ensure you have saved your Web3 Recovery File. This helps you regain access to your Web3 Wallet if required after the email update. If you face any issues during the process, please contact our Support Team.

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Web3 Wallet & Recovery

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What details are included in the Trade Report?

Your Trade Report may include Trading Pair, Order Type (Buy/Sell), Executed Quantity, Average Price, Trading Fees Paid, TDS Deducted, Transaction Value, Base and Quote Currency Details & Trade Execution Information

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Reports

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Can I update the name on my CoinDCX account?

Yes. If your registered name needs to be corrected, you can contact CoinDCX Support by tapping "Chat Now" in the top right corner to request a name update.

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Username Update

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Why can't I use Wallet Signing for other blockchain networks?

Wallet Signing is currently available only on selected blockchain networks. At present, supported networks include Ethereum (ERC-20) & BNB Smart Chain (BEP-20). We may add support for additional networks in future updates.

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Wallet Verification & Proof of Ownership

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How can I download the TDS Summary Report?

Log in to the CoinDCX App. Go to Profile. Select Generate Reports. Click on TDS Summary Report. Choose the required Financial Year. Download the Summary Report in Excel format.

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Reports

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Does PMLA, 2002 or the rules thereunder prescribe any procedures and manner verifying for identity of clients?

Yes. Rules 9 and 10 of the PML Rules prescribe the procedures & manner for verification and maintenance of the records of the identity of clients.

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PMLA Rules from a Reporting Entity POV

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Is it safe to log in using links received through SMS, email or messaging apps?

No. Always access your CoinDCX account by typing www.coindcx.com into your browser or by using the official CoinDCX mobile application. Do not click on login links received through unsolicited SMS, emails, WhatsApp, Telegram, social media messages, or phone calls. ​ If you're unsure whether a commun

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Account Safety

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How many nominees can I add?

You can add up to two nominees to your CoinDCX account.

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Nomination

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How do I generate Backup Codes?

You can generate Backup Codes only on the CoinDCX website. ​ Follow these steps: ​ Visit the CoinDCX Website​ and log in to your CoinDCX account. Click the Profile icon in the top-right corner.Go to Security.Click Backup Codes.Select Manage.Click Get Backup Codes.Enter your account password for veri

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Backup Codes

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What information is required to create an account?

To create your CoinDCX account, you'll need the following: A valid email address – Used for account registration and important account-related communications.An active mobile number – Used for OTP verification and account security.PAN Card Number – Required to verify your identity and comply with re

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Sign Up: Creating Your CoinDCX Account

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Can I switch from PIN-less login to Login with PIN?

Yes. If PIN-less login is not working, you can select Login with PIN on the DigiLocker screen and continue using your Aadhaar number and DigiLocker PIN.

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DigiLocker – Aadhaar & PIN Verification

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How can I verify my identity using my passport?

If you’re unable to complete Aadhaar verification through DigiLocker, you can verify your identity using your passport. To complete passport verification: Upload clear images of the front and back of your passport.Make sure all four corners of the passport are visible.Ensure your Passport Number, Na

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Passport Verification

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Can I use my previously saved wallet address to make deposits?

No. Please do not send funds to any previously saved wallet addresses. Since crypto deposits are disabled, deposits sent to old addresses will not be credited to your account.

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Crypto Access & Eligibility

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How can a Sub-Account access the Webhook Dashboard?

A Sub-Account can access the Webhook Dashboard from the website. ​ (Log in to the website: https://coindcx.com/, click on the profile icon in the top right corner, Tap Profile and then Webhook Dashboard) ​ Note: 2FA is mandatory to access the Webhook Dashboard. ​ Webhook keys can be created and mana

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Permissions & Access

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What is Insta?

Insta Trading (Instant Order) allows you to buy or sell cryptocurrencies instantly at the best available market price, without interacting with the order book. It offers a fast and simple trading experience, enabling you to Buy cryptocurrencies instantly using INR & Sell your crypto holdings and rec

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Insta Trading

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Why is my transaction delayed, rejected, or not reflecting?

Several factors may cause delays or failures: Missing or mismatched Travel Rule details Incorrect network or unsupported token used Pending KYC or compliance checks Blockchain congestion, causing network delays Please verify all details or contact support if the issue persists.

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Travel Rule & Compliance

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When should I use a Backup Code?

You can use a Backup Code if you're unable to access your Google Authenticator app, for example if: You've lost your phone.You've changed to a new device.Your authenticator app isn't available.You're unable to generate a valid 2FA code. Backup Codes are designed as a recovery option and should only

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Backup Codes

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I'm unable to disable or re-enable my account. What should I do?

If you're facing any issues while disabling or re-enabling your account, you can reach out to our Chat for assistance. Our support team will be happy to help!

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Disable Account

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Why can't I view my Backup Codes again?

For your account's security, Backup Codes are displayed only once when they're generated. If you didn't download or save them, you'll need to reset your Backup Codes to generate a new set.

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Backup Codes

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How can I avoid scam tokens?

To help protect yourself from scam tokens, always Do Your Own Research (DYOR) before buying or interacting with any token on Web3. Before making an investment, consider verifying: The token's official contract address. The project's official website and social media channels. The token's liquidity a

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Web3 Safety & Security

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24