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HS
How many nominees can I add?

You can add up to 2 individuals as your nominees.

Knowledge Base Article

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Nomination

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What is the age limit for nominees?

To be eligible, kindly make sure the nominee is at least 18 years old, meeting the minimum legal age requirement.

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Nomination

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What if my Backup Codes get compromised?

If you ever have concerns about the security of your backup codes, you can take action by resetting them. Simply click on the ‘Reset’ icon located on your backup codes details page. ​ Additionally, please be aware that when you generate new backup codes, the previous set will automatically become in

Knowledge Base Article

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Backup Codes

HS
Can an NRI be a nominee?

Certainly! Absolutely, an Non-Resident Indian (NRI) can be nominated, taking into account the current regulations in effect at any given time.

Knowledge Base Article

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Nomination

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Who can nominate?

We'd like to inform you that the nomination process is exclusively available for individuals holding the beneficiary account. In simpler terms, only you, as the account holder, have the privilege to make nominations.

Knowledge Base Article

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Nomination

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What is a nomination and who is a nominee?

Nomination is like choosing a guardian for your digital assets. It's the process of selecting someone who would receive all your virtual treasures stored in your account if something unexpected happens to you. A nominee is the person you personally pick to inherit your digital assets if, for any unf

Knowledge Base Article

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Nomination

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Is there any fee payable for nomination?

No, there are no fees payable on nomination request.

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Nomination

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How is nomination helpful?

Choosing a nominee is a thoughtful way to ensure smooth transitions within the family in case the account holder passes away. It makes the process of transferring your crypto assets much easier and straightforward during a difficult time, preventing any potential conflicts among family members.

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Nomination

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How can I update a Deposit request created with an Incorrect Amount

If you want to update or edit your deposit details, like transaction amount, transaction ID / UTR / reference number, you can follow these steps on CoinDCX App. Login to your CoinDCX app and click on the profile icon. Go to ‘Available to Invest’. Visit ‘Transactions’ and select the transaction you w

Knowledge Base Article

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INR Deposits

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How can I update a Deposit Request created with an Incorrect Reference Number (Reference Mismatch)?

If you want to update or edit your deposit details, like transaction amount, transaction ID / UTR / reference number, you can follow these steps on CoinDCX App. Login to your CoinDCX app and click on the profile icon. Go to ‘Available to Invest’. Visit ‘Transactions’ and select the transaction you w

Knowledge Base Article

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INR Deposits

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How can I check the deposited amount in my CoinDCX Wallet?

To view your deposited amount and transaction history, follow these steps: Log in to the CoinDCX app. Tap on the profile icon located at the top-left corner of the screen. Click on the Funds and check the ‘Available to Invest’ to view your current balance and past transactions. ​ This section provid

Knowledge Base Article

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INR Deposits

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Why was my transaction rejected ?

​ Your transaction may have been rejected if it was flagged as potentially risky by our internal security system. For more details, please contact our support team .

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Crypto Deposits

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Why is it important to submit documentation for Crypto deposits?

Hi there! We understand that submitting documentation may feel like an extra step, but it's an important part of ensuring the security and compliance of your transactions. Here’s why: Regulatory compliance: To comply with the guidelines set by the Financial Intelligence Unit (FIU) in India, we are r

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Crypto Deposits

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How much time does it take to deposit crypto?

Crypto deposits typically undergo: Blockchain approvals. Internal risk assessments as per AML/CFT Guidelines. ​ Transactions flagged as high-risk may require additional documentation and could experience delays. ​

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Crypto Deposits

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Why do I need to undergo KYC Re-verification for my crypto deposit?

We understand that going through KYC re-verification can seem like an extra step, but it’s an important measure to ensure the security and regulatory compliance of your transactions. Here’s why you might need to complete the process: Request for crypto withdrawal access: If you’ve requested access t

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Crypto Deposits

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From which exchanges can I deposit Crypto?

Cryptocurrencies can be deposited from centralized and verified exchanges. Note: Deposits from gambling, gaming, or pornography websites are not accepted.

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Crypto Deposits

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What happens to the unused funds in my wallet?

We regularly adhere to security guidelines and conduct internal audits to guarantee a safe and secure ecosystem for our users. In order to maintain compliance, we will automatically refund any unused funds available in your wallet for more than 365 days into your registered bank account. In case of

Knowledge Base Article

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INR Deposits

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What is the processing time for Quick Bank Transfer?

Processing time for funds transferred via Quick Bank Transfer (IMPS / RTGS / NEFT modes) is as follows. ​ Quick Bank Transfer Mode Processing Time IMPS / RTGS Up to 30 minutes NEFT 60 minutes - 24 hours

Knowledge Base Article

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Quick Bank Transfer

HS
Is there any fee for INR deposit?

You can deposit INR into your CoinDCX wallet via IMPS using Bank Transfer (0% fees) option. CoinDCX charges NO fees as an exchange. However, users are mandatorily required to complete their KYC in order to avail INR deposit/withdrawal facilities.

Knowledge Base Article

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INR Deposits

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What happens if the amount transferred is different from the amount I have selected in the CoinDCX app for fund transfer?

In such a case, we will credit the exact amount that we have received from your bank account.

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Quick Bank Transfer

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24