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What is a Trade Report?

A Trade Report is a detailed record of your trading activity on CoinDCX. It includes transactions across various products such as Spot Trading, Insta, Futures, Options, Global Futures and Web3 Transactions. The report helps you review your order history, executed trades, fees, TDS deductions, and ot

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Reports

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How can I get my CDW access restored?

If your CDW access has been restricted, it will either remain suspended or may be reviewed for possible reinstatement at a later stage. Please note that restoration is not guaranteed and depends on eligibility checks and platform policies.

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Crypto Access & Eligibility

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Why do I need to complete Enhanced Due Diligence (EDD) for Crypto Withdrawal access?

EDD is required to ensure compliance with regulatory standards and to protect users from risks related to fraud, suspicious activity, or misuse. Completing EDD helps us maintain a safe, transparent, and compliant ecosystem for all CoinDCX users.

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Crypto Access & Eligibility

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Will my future crypto deposits be processed?

No. Any future crypto deposits will not be processed or credited to your account. Please ensure you do not initiate any new crypto deposits.

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Crypto Access & Eligibility

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Why was I allowed CDW access earlier? Why is it blocked now?

Your CDW access may have been available earlier, but during our ongoing compliance and transaction monitoring, we detected activity involving a wallet address that does not meet our platform policies. To ensure user safety and maintain a secure ecosystem, we temporarily restrict access whenever such

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Crypto Access & Eligibility

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Why can't I see my wallet address in the app?

If Crypto Deposits (CD) are disabled on your account, your wallet address will not be visible in the app. This means you will not be able to view, generate, or use any deposit address for future transactions.

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Crypto Access & Eligibility

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Can I view a summary of all my TDS deductions?

Yes. You can download and review TDS Summary Report & TDS Certificate. These are available on both the CoinDCX App and Website.

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Tax Deducted at Source (TDS)

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Will there be more changes to fees in the future?

At present, there are no additional changes planned. Any adjustments will be communicated in advance to all users.

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Web3 - Fee Update

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Are deposit and withdrawal fees changing too?

No, deposits and withdrawals to and from the Web3 section from CoinDCX Exchange are not impacted by this fee revision. Only the platform fee for Web3 transactions is changing.

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Web3 - Fee Update

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Is the Web3 fee deducted separately, or included in quoted prices?

The platform fee is calculated on each completed Web3 transaction and will be clearly displayed in your transaction summary. ​

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Web3 - Fee Update

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Do I need to take any action due to this update?

No user action is required. The revised fee will be automatically applied to eligible transactions from the effective date.

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Web3 - Fee Update

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Does this fee change affect all CoinDCX products?

No, this revision applies only to the Web3 section. Fees for other CoinDCX products and services remain unchanged.

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Web3 - Fee Update

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Will the fee change affect my current trades?

The revised 1.5% fee will apply to all Web3 transactions initiated on or after October 1, 2025. Transactions before this date will follow the old rate of 0.85%.

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Web3 - Fee Update

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Where can I get more information or assistance?

For any questions or concerns, please contact our support team through the in-app help section or at the official support email.

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Web3 - Fee Update

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Why was this fee change implemented?

The fee increase enables CoinDCX to further enhance technology, improve security, and optimize platform performance for Web3 traders.

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Web3 - Fee Update

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Can I monitor the status of my deposit or withdrawal?

Yes. You can track the real-time status of all your crypto transactions in the Crypto Transactions section of the app. This includes pending, completed, and failed transactions.

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Transaction Issues & Support

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My account is blocked. How do I retrieve it?

If you discover that your account is blocked, kindly reach out to our support team through chat for assistance. Our support team will be happy to help!

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Login: Accessing Your CoinDCX Account

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Can I use my work email to create a Web3 Wallet?

While you can use a work email to create your Web3 Wallet, we recommend using a personal email address instead. A personal email is less likely to become inaccessible due to job changes or organizational policies, helping ensure uninterrupted access to your Web3 Wallet.

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Web3 Wallet & Recovery

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Can I view my wallet address on the blockchain?

Yes. You can view your wallet address on the blockchain by following these steps: Log in to the CoinDCX App and switch to Web3. Open your Web3 Wallet. Select the token you want to view. Tap Proof of Funds. You'll be redirected to the respective blockchain explorer, where you can view your wallet add

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Web3 Wallet & Recovery

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What is a Web3 Wallet?

A Web3 Wallet is a digital wallet where your Web3 assets are securely stored. It allows you to view and manage the cryptocurrencies you hold in Web3. You can also use your Web3 Wallet to download and save your Recovery File, which helps you regain access to your wallet if needed.

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Web3 Wallet & Recovery

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24