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What types of tasks can I find in the Rewards Hub?

Tasks in the Rewards Hub are based on various constructs a user is exposed to such as: Futures trading volume milestones Spot trading volume milestones INR deposit milestones Cryptocurrency deposit milestones Onboarding Verification Completion

Knowledge Base Article

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Reward Hub

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What new features are being introduced in the crypto deposit and withdrawal process?

​ Enhanced and interactive UI for better navigation. Real-time monitoring to detect suspicious activity and ensure security.

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Custody FAQs

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How can I choose between the margin modes on the order form?

Users can now select their preferred margin mode directly on the order form depending on the individual risk tolerance and trading strategies. However, the users can’t change the margin mode if there are active positions or open orders

Knowledge Base Article

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Cross Margin

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Is the passive return guaranteed?

When you initiate a transaction, the rate displayed for the selected token at that moment represents the guaranteed passive return. This rate is determined based on: The agreed-upon duration of the investment. The minimum or agreed tenure. The disclosed risks associated with Crypto Assets. Please en

Knowledge Base Article

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Simple Earn

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What is the minimum tenure for which my virtual digital asset(s) have to be deployed under Earn in order to generate returns?

At the moment, the shortest period you can hold onto your virtual digital assets or tokens is 7 days. Please note that this duration may differ for various assets, and if there are any adjustments to the minimum holding period, we will make sure to keep you informed about it regularly.

Knowledge Base Article

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Simple Earn

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Since when Virtual Assets are covered under PMLA Act 2002?

As per the Notification received from Department of Revenue, Ministry of Finance on 7th March 2023, Virtual Digital Assets, their safekeeping or administration is covered under PMLA Act 2002.

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PMLA Rules from a User POV

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Are there referral points for CoinDCX Web3?

CoinDCX doesn't offer a referral program for CoinDCX Web3 at the moment. Watch this space for more.

Knowledge Base Article

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Okto Points

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Why so frequent changes in Web 3 fees? I.e. Jan 25 and Oct 25?

The Web3 fee revisions in Jan and Oct 2025 are driven by underlying infrastructure realities, volatile on-chain gas costs, higher liquidity routing expenses, expanded security and compliance requirements, and the need to scale multi-chain infrastructure as adoption grows. The fee adjustment brings f

Knowledge Base Article

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Web3 - Fee Update

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How to transfer funds from Punjab National Bank app to CoinDCX wallet?

Follow these steps to add funds in your CoinDCX wallet 1. Click ‘Add’ on the homepage of CoinDCX app and then select ‘Add Funds’. ​ ​ ​ ​ 2. Enter the amount you want to transfer to your CoinDCX wallet and proceed. ​ ​​ ​ 3. Choose Net Banking option and click on ‘Continue‘ to proceed adding funds t

Knowledge Base Article

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INR Deposit Guide (As per the Bank)

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Do I have to complete KYC again?

No, you won't need to repeat the KYC process. By accepting CoinDCX Web 3's terms and conditions, you authorize CoinDCX to share your KYC information with the CoinDCX Web 3 entity.

Knowledge Base Article

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Getting Started

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Is Earn available on all the virtual digital assets/ tokens listed on CoinDCX platform(s)?

Just a quick heads up – you can only earn rewards for the virtual digital assets or tokens that are listed under the 'Earn' tab on the CoinDCX website and/or mobile apps.

Knowledge Base Article

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Simple Earn

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What cryptos are supported on CoinDCX App?

Currently, on CoinDCX App, users can buy or sell the top 130+ tokens. These tokens have been selected based on their use cases, demand and liquidity in the market. Please note that there might be price differences for the same token on CoinDCX App and CoinDCX Pro App because the order books are sepa

Knowledge Base Article

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Trading on CoinDCX

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What happens if I don't save the recovery file?

If you don’t save your recovery file and later lose access to your email, neither you nor CoinDCX will be able to recover your assets. Saving the file ensures you can regain access to your account even if your email changes.

Knowledge Base Article

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WEB 3 Recovery

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How is the return computed?

We calculate returns based on the time you've invested, but keep in mind there's a minimum period for eligibility. We appreciate your understanding

Knowledge Base Article

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Simple Earn

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How is Advanced Earn Different from Simple Earn?

Simple Earn is a product where users can enjoy low risk returns with no lock-in period. Simple earn deploys tokens in low-risk avenues like staking and Margin products which reduces the risk of loss of tokens. Advanced Earn provides an opportunity for higher returns with a minimum lock-in period, al

Knowledge Base Article

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Advanced Earn

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What is the delivery fee charged during cash settlement at expiry?

A delivery fee of 0.015% will be charged at the time of cash settlement when your position reaches expiry and gets settled.

Knowledge Base Article

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Crypto Options

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Can a reporting entity be penalized for not complying with the obligations of maintenance of records under PMLA, 2002?

Yes, under section 13 of the Prevention of Money Laundering Act, 2002. If the Director, in the course of any inquiry, finds that a reporting entity or its designated director on the Board or any of its employees has failed to comply with the obligations under Chapter IV of the Prevention of Money La

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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What documents are required and why are compliance checks performed?

You may be asked for additional details such as: ​ Wallet type (self-custody or exchange) VASP (Virtual Asset Service Provider) name Identity of sender/receiver Proof of wallet ownership ​ These details help us comply with the global FATF Travel Rule.

Knowledge Base Article

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Crypto Deposit & Withdrawal (CDW) & Travel Rule

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What is EDD?

EDD stands for "Enhanced Due Diligence," which is an additional level of customer due diligence required under the Prevention of Money Laundering Act (PMLA) for higher-risk customers or transactions. EDD involves more rigorous and in-depth measures than standard CDD, such as obtaining additional inf

Knowledge Base Article

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PMLA Rules from a User POV

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Can I access my sub-account through the mobile app?

Currently, sub-accounts can only be accessed through the web. We are actively working on adding this feature to our mobile application and will keep you updated once it becomes available.

Knowledge Base Article

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Create an Account

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24