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Do indicator templates affect my saved layouts?

Yes, Indicator Templates can affect your saved layouts depending on your Auto Save settings. If Auto Save is enabled in the Chart Settings, any changes made after applying an Indicator Template will be automatically saved to the existing layout. As a result, the updated indicators may become part of

Knowledge Base Article

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Indicator Template

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Will I still see fees on the Order Page even if I am eligible for a Refund?

Yes. The applicable fee percentage will still be displayed on the Order Page, but it will appear with a strike-through effect for eligible users, along with a message "Get Fees Refunded Daily". Clicking this message will show the full Terms & Conditions including the refund timeline.

Knowledge Base Article

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Refund Based Trading Fees in Options Trading

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Is there any standard format required to be used by reporting entity for furnishing information to the Director, FIU-IND?

Yes. Every reporting entity is necessarily required to furnish information to Director, FIU-IND online in a standard format prescribed for the purpose. For this purpose, the reporting entity has to register itself with FIU-IND using the portal https://finnet.gov.in.

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PMLA Rules from a Reporting Entity POV

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Will the refund be credited if I close my position on the same day?

Yes. Refund eligibility is determined based on the trading fees charged on eligible trades executed during the day, irrespective of whether the position remains open or is closed on the same day. If trading fees are charged on your eligible trades, the corresponding refund will also be processed for

Knowledge Base Article

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Refund Based Trading Fees in Options Trading

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How can I save my Recovery File?

You can save your Recovery File by following these steps: Log in to the CoinDCX App. Switch to Web3. Go to Wallets. Tap the Security Lock icon. Select your linked Google account. Tap Save Recovery File. Tap Save. Choose the location where you want to store the file. ​ We strongly recommend saving th

Knowledge Base Article

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Web3 Wallet & Recovery

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Which bank account should I use for INR deposits?

Always use the registered bank account linked to your CoinDCX account through KYC when making INR deposits. ​ Do not use: Another person's bank accountAny wallet or pooling account Using any other bank account, wallet, or pooling account will result in the deposit being rejected. If you've already m

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Deposits from Wallets / Pooling Accounts

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Can I decide how my assets are shared between nominees?

Yes. If you've added two nominees, you can choose the percentage of assets allocated to each nominee. Important: The combined share of all nominees must equal 100%.

Knowledge Base Article

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Nomination

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Will I be charged gas fees if my transaction fails?

Yes. Gas fees are charged by the blockchain for processing your transaction, regardless of whether it succeeds or fails. This is because blockchain validators perform work to process the transaction even if it isn't completed successfully. To reduce the chances of a failed transaction, ensure you ha

Knowledge Base Article

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Crypto to Crypto Swap

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How often will my volume be updated?

Your volume eligibility is recalculated after every trade. So as soon as a trade pushes your cumulative notional volume above $1 million, you lose refund eligibility starting from the very next trade.

Knowledge Base Article

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Refund Based Trading Fees in Options Trading

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Is the TDS rate fixed?

For most users, the standard TDS rate is 1%. However, higher TDS rates may apply in certain cases as per government regulations. Please refer to the section "Why is my TDS rate higher than 1%?" below.

Knowledge Base Article

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Tax Deducted at Source (TDS)

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Can I trade with different tokens using Quick Trade?

No. Quick Trade supports swapping only with the native token of the blockchain network. For example, if you are trading a token on the Solana network, the swap must be done using SOL. If you want to swap using a different token or INR, you will need to use the Normal Swap option.

Knowledge Base Article

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Quick Trade

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How can a Sub-Account manage their Security settings?

Log in to the CoinDCX website: https://account.coindcx.com/login​ Click the Profile icon in the top-right corner.Select Security.​ The following settings can be changed, updated, or managed: Google AuthenticatorPasswordVerified DevicesBackup Codes

Knowledge Base Article

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Sub-Account Profile & Security

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Why was TDS deducted even though I incurred a loss?

TDS is deducted on eligible sell transactions and is not dependent on whether the trade resulted in a profit or loss.

Knowledge Base Article

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Tax Deducted at Source (TDS)

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Why was my TP/SL order rejected after triggering?

A TP/SL order may be rejected if: There is insufficient liquidity No matching bid/ask is available Market conditions change rapidly A warning is shown during order placement to inform users of this possibility.

Knowledge Base Article

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Options - TP/SL

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Why does my PNL still show fees even after receiving a refund?

Trading fees are deducted at the time of trade execution and are immediately reflected in your PNL. The corresponding fee refund is processed separately and credited to your Options Wallet, where it can be viewed in Transaction History with the transaction type “Transfer In.” Once the refund is cred

Knowledge Base Article

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Refund Based Trading Fees in Options Trading

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Why are you reviewing or closing the product now?

As a customer-focused platform, we periodically review our products to ensure they remain aligned with their intended design, risk exposure, and market conditions. Based on our recent review, we determined that Advanced Earn no longer meets the intended risk–return expectations. As a result, we have

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Latest Updates on Advanced Earn

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Who can I contact for further support?

If you have any further questions regarding Advanced Earn or your balance, please feel free to reach out to us. We will be happy to assist you.

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Latest Updates on Advanced Earn

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Will I be able to see the conversion rate on the Order Page?

Yes, you will be able to see the conversion rate on the Order Info page once your order is completely filled.This will help you understand which conversion rate was applied during execution.

Knowledge Base Article

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USDT<>INR Conversion Rate

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What is INR to Crypto Swap in Web3?

INR to Crypto Swap allows you to buy supported cryptocurrencies in CoinDCX Web3 using the INR balance available in your Spot Wallet.

Knowledge Base Article

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INR to Crypto Swap

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Can I buy every token using INR?

No. Only selected tokens can be purchased using INR. If a token supports INR purchases, you'll see the "Buy with INR" option on its details page.

Knowledge Base Article

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INR to Crypto Swap

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24