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What will happen to the funds that I already invested in Advanced Earn?

Your existing balance has been unlocked as part of the product closure process. The funds are now available in your wallet, and you will be able to withdraw, trade, or transfer them according to your preference. ​

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Latest Updates on Advanced Earn

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What is a demise claim?

A demise claim is a request to initiate the transmission of the Virtual Digital Assets (VDAs) and any INR balance held in a deceased CoinDCX user's account to the person legally entitled to receive them, in accordance with applicable laws and CoinDCX's verification process.

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Demise Claim

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What is Locked Quantity?

Locked Quantity is the portion of your cryptocurrency balance that is currently unavailable for use because it is associated with Open Orders, Pending Withdrawal Requests & Earn Orders. Locked assets cannot be used for another transaction until the associated request is completed or cancelled. To un

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Portfolio Value

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What is Earn?

Earn is a feature on CoinDCX that allows you to deploy supported virtual digital assets (VDAs) or tokens and potentially earn returns on your holdings over a selected duration. By participating in Earn, you authorize CoinDCX to deploy your assets on your behalf, subject to the applicable Terms & Con

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Simple Earn

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What happens if I don’t complete this?

If you don’t provide these details: Your account will be considered non-compliant You may not be able to trade

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Income & Occupation Details

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What if my DigiLocker verification is taking too long?

If the DigiLocker verification takes longer than expected, the flow may move you to the Aadhaar Number + DigiLocker PIN screen. Continue with the Aadhaar number and DigiLocker PIN to complete verification. If you are unable to proceed, please feel free to contact CoinDCX Support.

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DigiLocker – Aadhaar & PIN Verification

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Is TDS applicable on Earn products?

No. TDS is not applicable on Earn subscriptions or redemptions. TDS is only applicable on eligible Spot and Insta trading transactions.

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Tax Deducted at Source (TDS)

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Can a Sub-Account access the funds of another Sub-Account?

No. Fund management is controlled by the master account. A Sub-Account doesn't have direct control over another Sub-Account's funds.

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Permissions & Access

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Is it mandatory to implement a Client Due Diligence programme?

Yes. Every reporting entity is required to formulate and implement a client due diligence programme approved by the senior management.

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PMLA Rules from a Reporting Entity POV

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Where should I store my Backup Codes?

Store your Backup Codes somewhere safe where only you can access them. For example, you can: Save them in a trusted password manager.Download and store them securely.Print and keep them in a safe place.​ Never share your Backup Codes with anyone, including someone claiming to be from CoinDCX Support

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Backup Codes

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What if I accidentally deposit unsupported tokens or use the wrong network?

Depositing unsupported tokens or using an incorrect network may result in loss of funds. CoinDCX will attempt recovery for deposit using incorrect network, but it is not guaranteed. If recovery is possible, it may take up to 14 days. A service fee may apply depending on the complexity of the recover

Knowledge Base Article

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Transaction Issues & Support

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I denied the location permission. What should I do?

If you accidentally denied location access: Enable location permission for the CoinDCX app or website from your device or browser settings.Return to the KYC flow.Retry the selfie verification.Once location permission is enabled, you can continue with the verification process.

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KYC Verification

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Why do I need to use my Aadhaar number and DigiLocker PIN?

If the mobile number registered with your CoinDCX account is not linked to your DigiLocker account, the PIN-less verification option may not be available. In this case, you can verify your Aadhaar by logging in to DigiLocker using your Aadhaar number and 6-digit DigiLocker PIN.

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DigiLocker – Aadhaar & PIN Verification

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Is it safe to log in using links received through SMS, email or messaging apps?

No. Always access your CoinDCX account by typing www.coindcx.com into your browser or by using the official CoinDCX mobile application. Do not click on login links received through unsolicited SMS, emails, WhatsApp, Telegram, social media messages, or phone calls. ​ If you're unsure whether a commun

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Account Safety

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I do not have any other bank apart from Paytm, what should I do?

We suggest opening a new bank account to provide more flexibility when using the CoinDCX platform. Once you open a new bank account, please update your registered bank account to the new one. ​ Refer to this FAQ on how to change bank accounts.

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Paytm Bank Account

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What's the difference between INR Margin and USDT Margin?

Both INR Margin and USDT Margin provide access to the same Crypto Futures markets and trading experience. The key differences are: Margin Currency: INR Margin uses your INR balance, while USDT Margin uses your USDT balance. Market Prices: Futures market prices are displayed in USDT for both margin t

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Margin Types (INR Margin & USDT Margin)

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Is it possible to convert an account from retail to Enterprise or vice versa?

We have a policy in place that ensures the stability and integrity of our account setups. Once an account is designated as a specific type, whether it's retail or Enterprise, it remains in that category without the option to change to a different type. This policy maintains consistency and security

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Enterprise Onboarding

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How can I download the TDS Summary Report?

Log in to the CoinDCX App. Go to Profile. Select Generate Reports. Click on TDS Summary Report. Choose the required Financial Year. Download the Summary Report in Excel format.

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Reports

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What is AUC (Assets Under Custody)?

AUC is the total value of all customer crypto assets held with CoinDCX. You can think of it like the way your Demat account shows the total value of your shares - here it reflects your crypto holdings of CoinDCX, fully backed by reserves.

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Trust & Transparency Centre

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What if I am not satisfied with the explanation provided?

If your concern remains unresolved, please write directly to [email protected]. Our Grievance team will review your case thoroughly and may reach out via call to discuss a resolution in line with our Terms & Conditions.

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Latest Updates on Advanced Earn

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24