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Why am I charged gas fees for Buy and Sell transactions?

Gas fees are not charged by CoinDCX. They are blockchain network fees paid to validators for processing and securing your transaction. The fee amount depends on the network and current congestion.

Knowledge Base Article

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Crypto to Crypto Swap

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What can I do using Webhook?

A webhook allows access to: Place Limit OrdersPlace Market Orders

Knowledge Base Article

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Permissions & Access

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Who can raise a demise claim?

A demise claim may be raised by: A registered nominee linked to the deceased user's CoinDCX account.A legal heir or any other person legally entitled to receive the assets under applicable law.

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Demise Claim

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Why am I seeing the PIN-less DigiLocker option?

If your CoinDCX-registered mobile number is linked to an existing DigiLocker account, you may be automatically directed to the PIN-less DigiLocker login flow. You can then verify your identity using your mobile number and OTP.

Knowledge Base Article

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DigiLocker – PIN-less Verification

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How can I start a SIP?

You can start a SIP in two simple ways: Option 1: From Market/Search Search for a token Tap on the SIP option Enter amount and select frequency Choose the day/date for the installment Review fees and swipe to start ​ Option 2: From SIP Section Go to Invest → SIP Select a token Enter amount and frequ

Knowledge Base Article

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Systematic Investment Plan (SIP)

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What bank details do I need to provide?

To add your bank account, you'll need: Bank Account NumberIFSC Code Please ensure the details entered are accurate to avoid verification failures.

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Verify Bank Account Using Bank Details

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How is my Web3 Wallet secured?

Your Web3 Wallet is protected using advanced encryption and security measures. Your private key is securely stored in an encrypted format, ensuring it remains protected and cannot be accessed by anyone in plain text.

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Web3 Wallet & Recovery

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Can I update my nominee details?

Yes. You can update your nominee details anytime from the CoinDCX App by navigating to: Log in to the CoinDCX App. Tap the Profile Icon in the top-left corner. Select Account Settings. Go to Nominee Details. ​ After making the required changes, save the details and complete the OTP verification to u

Knowledge Base Article

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Nomination

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Who has the responsibility to furnish information to Director, FIU-IND

Every reporting is required to communicate to the Director the name, designation and address of the Designated Director and the Principal Officer. The Principal Officer shall furnish the information referred to in Rule 3 of Prevention of Money-Laundering (Maintenance of Records) Rules 2005, to the D

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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What is Total P&L?

Total P&L (Profit & Loss) shows the overall profit or loss on all the cryptocurrencies you currently hold. Since cryptocurrency prices change continuously, the actual value may differ when you sell your assets.

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Portfolio Value

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Since when has TDS been applicable to crypto trading?

TDS has been applicable to eligible crypto transactions from 1st July 2022.

Knowledge Base Article

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Tax Deducted at Source (TDS)

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Do I need to manually restart SIP after adding funds?

No, you do not need to reactivate or restart your Systematic Investment Plan (SIP) after adding funds. It will automatically continue to check for funds for the next instalment.

Knowledge Base Article

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Systematic Investment Plan (SIP)

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What happens if I don't undergo Re-KYC?

In accordance with the latest guidelines from the Financial Intelligence Unit - India, failure to complete the verification within the provided 30-day timeframe after receiving the Re-KYC email may result in CoinDCX taking action on your account. ​ To continue enjoying uninterrupted access for tradi

Knowledge Base Article

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Re-KYC Verification

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Who can I add as a nominee?

You can nominate any individual you trust to receive the Virtual Digital Assets (VDAs) held in your CoinDCX account. Your nominee may be a family member or any other individual. Your nominee does not need to have a CoinDCX account at the time of nomination. However, to submit a transmission claim an

Knowledge Base Article

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Nomination

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What is money laundering?

The goal of a large number of criminal acts is to generate a profit for the individual or group that carries out the act. Money laundering is the processing of these criminal proceeds to disguise their illegal origin. This process is of critical importance, as it enables the criminal to enjoy these

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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What order types are available to open a position?

You can open a position using four different order types. Each order type works differently based on price conditions and your trading strategy. Market Order: A Market Order is executed immediately at the current market price. Buy Order: Executes at the best available selling price Sell Order: Execu

Knowledge Base Article

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Order Placing & Active Positions

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Do I need to provide Travel Rule details for every transaction?

Yes. You must provide Travel Rule details for every crypto deposit or withdrawal, as required under applicable regulatory guidelines.

Knowledge Base Article

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Crypto Access & Eligibility

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What is the Zero Brokerage benefit up to the $1 Million volume limit?

Instead of charging zero fees upfront, standard options trading fees will be charged at the time of each trade. Eligible users (those with cumulative Options Notional Volume below $1 million) will then receive a full refund of those trading fees credited daily to their Options Wallet.

Knowledge Base Article

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Refund Based Trading Fees in Options Trading

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I'm seeing a "Something went wrong" error while depositing INR.

A "Something went wrong" error may occur due to: ​ An unstable internet connectionAn outdated CoinDCX AppOutdated Google Chrome or Android System WebView (Android devices)VPNs or content blockersBrowser compatibility issues​ Try the troubleshooting steps below: Switch between Wi-Fi and mobile data.U

Knowledge Base Article

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Unable to Deposit INR?

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Is the CIPF externally audited?

Yes. The CIPF and CoinDCX’s security practices are independently audited by reputed firms to ensure credibility and compliance.

Knowledge Base Article

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Trust & Transparency Centre

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24