Can't find what you're looking for?

Ask a question

Search Results (954)

Relevance
Selected Relevance
C
Why am I unable to upload my documents?

If you're having trouble uploading your documents, here are some easy tips to help you out: ​ 1. Size and Format Check: Make sure your file isn't larger than 4 MB. Double-check that your document is in one of these formats: png, jpeg, jpg, or pdf. 2. Choose the Right Platform: If you're using a mobi

Knowledge Base Article

 • 

Verification

C
How will the search experience change?

The search functionality will remain as is, covering tokens, pairs, and market-specific results like futures or spot for different tokens.

Knowledge Base Article

 • 

CoinDCX Unified App

C
How do I link my wallet and ensure secure withdrawals?

When linking an external wallet, you may be asked to provide ownership details (for example, wallet type or proof of wallet ownership). This is part of Travel Rule checks to ensure withdrawals are secure and compliant. Depending on the hosting type: ​ Private wallets (self-custody): You may need to

Knowledge Base Article

 • 

Crypto Deposit & Withdrawal (CDW) & Travel Rule

C
How can I redeem my virtual digital assets?

You can request to redeem your virtual digital assets anytime, as long as you follow CoinDCX's Terms of Use.However, if you redeem them before the minimum tenure, you won't be eligible for any returns under the Earn feature.

Knowledge Base Article

 • 

Simple Earn

C
How do I enable or restore access to crypto deposits and withdrawals (CDW)?

To use deposits and withdrawals, your account must meet KYC and compliance checks. If the Travel Rule details (remitter and beneficiary info) are missing or incorrect, the transaction may be delayed or held until you provide the correct information. Your CDW access itself will not be blocked unless

Knowledge Base Article

 • 

Crypto Deposit & Withdrawal (CDW) & Travel Rule

C
What is changing in the Options Brokerage benefit?

We are introducing a Refund-Based Brokerage for Options Trading. Under this, standard trading fees will be charged at the time of trade execution, and eligible users will receive a daily refund of their trading fees directly into their Options Wallet. This benefit is applicable for users whose cumul

Knowledge Base Article

 • 

Refund Based Trading Fees in Options Trading

C
Why am I being asked to add my income and occupation details?

As per updated regulatory guidelines, providing your income and occupation details is now mandatory to complete your KYC and continue trading. This helps ensure your account remains compliant.

Knowledge Base Article

 • 

Income & Occupation Details

C
Where will I see my funds after they are unlocked?

Once the balance is unlocked, it will appear in your CoinDCX wallet under the respective asset. From there, you will be able to manage the funds normally.

Knowledge Base Article

 • 

Latest Updates on Advanced Earn

C
Can i regain eligibility after crossing the $1 Million threshold

No. Once your cumulative Options Notional Volume exceeds $1 million, the refund benefit no longer applies to any subsequent trades. The $1 million limit is a lifetime cumulative cap, not a rolling or periodic one.

Knowledge Base Article

 • 

Refund Based Trading Fees in Options Trading

C
How safe are my assets?

Hi there! We understand that the safety of your assets is a top priority, and we want to reassure you that at CoinDCX, your funds are in good hands. Here’s how we keep them safe: Trusted custody providers: We work with trusted providers to securely store your assets. Cold wallets: Around 95% of all

Knowledge Base Article

 • 

Simple Earn

C
What is a Short Position?

In this position, funds (that the trader doesn’t own) are sold first and then bought at a later time. So when you open a short position, the exchange sells the crypto on your behalf and you owe the quantity of crypto involved in the trade, to the exchange. At a later point, you return this obligatio

Knowledge Base Article

 • 

Margin Trading

C
What is the price of the conversion in base currency, such as USDT or BTC?

The current market price of the base token will be considered on the date of the conversion. For example, the current USDT price will be considered for USDT conversion. ​ The amount that would be credited will be post deducting 1 % TDS.

Knowledge Base Article

 • 

Delisting

C
How will the Portfolio section change with the introduction of Futures Wallet?

The Portfolio section will feature separate sections for the Spot wallet and the Futures wallet, providing transparent views of asset allocation and transaction histories for each wallet.

Knowledge Base Article

 • 

Futures Wallet

C
How long does it take to enable Crypto Withdrawal after applying?

The EDD process and manual review typically take 3-5 business days. Delays may occur if additional verification is required.

Knowledge Base Article

 • 

Crypto Withdrawal access

C
How do I update/change my password?

To change your password for CoinDCX, click on 'Security' under Account. You will get an option to change your account password under Change Password and your withdrawal password under Change Withdrawal Password. Please make sure that both these passwords are different to secure your funds. Also note

Knowledge Base Article

 • 

Update Profile Details

C
Will there be more changes to fees in the future?

At present, there are no additional changes planned. Any adjustments will be communicated in advance to all users.

Knowledge Base Article

 • 

Web3 - Fee Update

C
Will enabling CW affect my INR transactions?

Yes, enabling Crypto Withdrawal (CW) will impact your INR transactions. Once CW is enabled, UPI deposits will no longer be available for your account. However, you can continue to deposit and withdraw INR using other available methods, provided you comply with all regulations.

Knowledge Base Article

 • 

Crypto Withdrawal access

C
Can PMLA be applied to foreign transactions?

Yes, PMLA can be applied to foreign transactions. It can also be applied to transactions that take place outside India but have a connection with India.

Knowledge Base Article

 • 

PMLA Rules from a User POV

C
What are the contract specifications?

Contract specifications for each Crypto Futures are mentioned on their contract’s page. Please visit this page for more details.

Knowledge Base Article

 • 

Futures Trading

C
Why is TDS shown here?

TDS (Tax Deducted at Source) is collected on trades as per Indian regulations and deposited with the government.

Knowledge Base Article

 • 

Trust & Transparency Centre

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

© All rights reserved by Primestack Pte. Ltd.

users-badge assets-badge volume-badge funding-badge aml-badge

DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24