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How can I update a Deposit request created with an Incorrect Amount

If you want to update or edit your deposit details, like transaction amount, transaction ID / UTR / reference number, you can follow these steps on CoinDCX App. Login to your CoinDCX app and click on the profile icon. Go to ‘Available to Invest’. Visit ‘Transactions’ and select the transaction you w

Knowledge Base Article

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INR Deposits

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Can we add any token from CoinDCX to CoinDCX Web 3 and vice versa?

You have the flexibility to transfer tokens from a curated selection. This initial list comprises USDT, USDC, and several native tokens, with plans to expand it soon.

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Transfer

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Where are the assets deployed and how are passive returns generated?

CoinDCX deploys the assets under Earn across multiple yield generating opportunities such as margin trading, staking, etc. to generate returns.

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Simple Earn

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How can I get updates about this API?

Check the CoinDCX website for the latest API documentation and release notes. Subscribe to any notifications or newsletters from CoinDCX.

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Sub-Account Balance Transfer API

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What is a Good-Till-Cancelled order?

A Good-Till-Cancelled (GTC) order is an order to buy or sell a crypto that lasts until the order is completed or cancelled. Below you can see how you can choose the option when you want to buy your favourite crypto at the price you want, and have no issues waiting to obtain that specific price.

Knowledge Base Article

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Futures Trading

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My transaction attempt failed, what do I do now?

In the case that funds have been deducted from your bank account, we would request you to kindly share with us the bank statement at the earliest. We will check with our Partner about the issue and reconcile the payment as soon as we receive a response from them. Any amount deducted will be refunded

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Net Banking - Deposit Method

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How many times can I use a Backup Code?

All backup codes are unique and can be used only once. Once a backup code has been used, it will become invalid.

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Backup Codes

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Do I need a digital wallet to trade Futures?

No, you do not need a digital wallet to trade Crypto Futures. Crypto derivatives* trading doesn’t involve the trading of actual cryptos. You must have an account with CoinDCX and you can easily manage all your trades on your personal dashboard on the Futures terminal. *Glossary Derivative: A derivat

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Futures Trading

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Can Okto Points earned in CoinDCX Web3 mode be transferred or used elsewhere?

Okto Points earned within CoinDCX's Web3 mode are exclusive and cannot be transferred or used in Okto or any other platform. These points are specifically intended for use within CoinDCX Web3 to enhance your trading and engagement experience.

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Okto Points

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Are there limits on Crypto Withdrawal?

Yes, limits may vary based on your risk profile and account type. Details will be shared on your account dashboard.

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Crypto Withdrawal access

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How do I become a Prime User?

Membership is by invitation only for High Net Worth Individuals (HNIs) with an investment capacity of ₹50 lakhs or more, and customers with an existing minimum portfolio on CoinDCX. If you meet the criteria, the Prime team will reach out to you via email, WhatsApp, or call.

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CoinDCX prime

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Can I transfer crypto directly from Okto to the CoinDCX Web 3?

Unfortunately, the Okto wallet and the CoinDCX Web 3 are separate entities, so crypto tokens cannot be transferred between them

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Transfer

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Which tokens are included in Advanced Earn?

Currently Available: BTC (Bitcoin) ​ Coming Soon: ETH (Ethereum) and USDT (Tether)

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Advanced Earn

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Why am I being charged gas fees for my Buy/Sell transactions on CoinDCX Web 3?

CoinDCX does not charge a gas fee. The gas fee is the charge imposed by the blockchain for ensuring its security.

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Trade

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How safe are my assets?

Hi there! We understand that the safety of your assets is a top priority, and we want to reassure you that at CoinDCX, your funds are in good hands. Here’s how we keep them safe: Trusted custody providers: We work with trusted providers to securely store your assets. Cold wallets: Around 95% of all

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Simple Earn

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What is CoinDCX Dashboard?

CoinDCX dashboard displays a trader’s personal realized P&Ls and orders. CoinDCX dashboard has two different tabs: Open Position tab and History tab. For example: If you have an open position with an unrealised profit of 10 BTC, this amount will show on the Open Positions tab.If you completely close

Knowledge Base Article

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Futures Trading

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How often is this information updated?

All reserves, CIPF, TDS, and trading data are updated monthly and displayed in the Transparency Centre.

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Trust & Transparency Centre

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What are the benefits of SIP?

Discipline: Systematic Investment Plan (SIP) instalments are made at regular intervals, i.e. weekly on a predetermined day. This disciplinary approach of regular investments is of big advantage to the investor as he/she doesn’t need to actively track the market.Convenience: SIP is a hassle-free proc

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Systematic Investment Plan (SIP)

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What happens if I send funds to my old wallet address?

Losing Funds Due to Expired Deposit Address ​ If you send funds to an expired deposit address, please note that: Funds may not be credited automatically to your account. Refund Timeline: Refunds are processed once CoinDCX Support verifies the transaction and confirms the issue. The timeline for this

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Custody FAQs

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What if I have multiple open orders with Take Profit/Stop Loss values specified against each order?

When multiple open orders have individual Take Profit (TP) and Stop Loss (SL) values, the system will apply these settings to each order. However, if you place a new order that includes TP and SL values, these new values will override your entire position's existing TP and SL settings. This means th

Knowledge Base Article

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TP/SL Feature

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24