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As a Prime member, What are the investment options available for High Net-Worth Individuals (HNIs) and institutions?

As a Prime member, there are several premium investment options available to High Net-Worth Individuals (HNIs) and institutions. These include Advanced Earn, Crypto Baskets, and Crypto SIPs.

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CoinDCX prime

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Can I use special characters or symbols in my name?

No. Your name should not contain special characters or symbols.

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Username Update

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What should I do if I have already shared information or sent funds to someone impersonating CoinDCX?

If you believe you've shared sensitive information or sent funds to someone impersonating CoinDCX, act immediately: ​ Change your CoinDCX account password. Reset your Two-Factor Authentication (2FA) if you believe it may have been compromised. Review your account activity and update your security se

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Beware of CoinDCX Impersonators

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Is my information adequately protected during Electronic video verification, considering the potential misuse of video KYC?

CoinDCX operates as a fully compliant crypto exchange in accordance with government rules and regulations. Consequently, we uphold the highest standards of due diligence measures, prioritizing the safeguarding of customers' information. The data obtained during the Video Verification process is secu

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KYC Verification

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What happens if I don't have any UPI apps installed on my phone?

If the system detects no UPI apps installed, or if you are using a device where apps cannot be detected, you will be redirected to the manual "Add Bank Account" flow, where you can enter your bank account details.

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Verify Bank Account Using UPI

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What happens after I change my password?

Once your password is updated: Your new password becomes active immediately.Use it the next time you log in to your CoinDCX account.

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Password Management

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Why am I unable to upload my documents?

If you're having trouble uploading your documents, here are some easy tips to help you out: ​ 1. Size and Format Check: Make sure your file isn't larger than 4 MB. Double-check that your document is in one of these formats: png, jpeg, jpg, or pdf. 2. Choose the Right Platform: If you're using a mobi

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KYC Verification

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How can I change the base currency in my Portfolio?

You can view your portfolio values in INR, USDT, or BTC. To change the base currency: Go to Portfolio → Coins. Tap the currency dropdown next to Invested Value. Select your preferred base currency.

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Portfolio Value

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Will the INR wallet balance be locked for the SIP feature?

No, it will not. We will send out reminder communications one day before the Systematic Investment Plan (SIP) instalment date is due to ensure there is an adequate amount of funds in the wallet.

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Systematic Investment Plan (SIP)

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How do I enable Biometric Login?

You can enable Biometric Login from the CoinDCX app. Follow these steps: ​ Log in to the CoinDCX app.Tap the Profile icon.Go to Security Settings.Select Biometric Login.Turn on the Biometric Login toggle.Verify your identity using your device's fingerprint or Face ID. Once enabled, you can use biome

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Biometric Login

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What if I accidentally entered incorrect details?

You can easily edit your details anytime from the profile section.

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Income & Occupation Details

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What bank details do I need to provide?

To add your bank account, you'll need: Bank Account NumberIFSC Code Please ensure the details entered are accurate to avoid verification failures.

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Verify Bank Account Using Bank Details

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What are the CDD Measures for Company as per PMLA Act 2002?

In case the customer is a company following documents are required for due diligence Certificate of incorporation; Memorandum and Articles of Association; Permanent Account Number of the company; a resolution from the Board of Directors and power of attorney granted to its managers, officers or empl

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PMLA Rules from a User POV

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My bank account was debited, but the transaction was declined. What should I do?

If you're seeing a "Declined by Bank", "Issuer Declined", or "Do Not Honor" message while depositing INR, it means that the transaction couldn't be completed successfully. ​ If the amount has been debited from your bank account but the transaction wasn't completed successfully, the transaction may s

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Unable to Deposit INR?

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Is bank verification through UPI available on both the App and the Website?

No. This feature is only available on the app.

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Verify Bank Account Using UPI

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I'm using DigiLocker for Re-KYC. What should I do?

Ensure your Aadhaar is linked to the mobile number registered with DigiLocker. This is required for successful DigiLocker authentication.

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Re-KYC Verification

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Is TDS applicable on SIP?

TDS is not applicable on SIP investments at the time of purchase; however, it will be applied when you sell your crypto holdings, as per applicable regulations.

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Systematic Investment Plan (SIP)

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Why selfie is mandatory?

A selfie serves as a method for ensuring liveliness, allowing us to confirm a customer's identity against their PAN and Aadhar ID. This process helps prevent the creation and use of fake accounts on our platform, ensuring security and authenticity.

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KYC Verification

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Why can't I create a Sub-Account?

A Sub-Account may not be created if: You've reached the maximum limit of 20 Sub-Accounts.The email address is already associated with another CoinDCX account or Sub-Account. If you're still facing issues, reach out to our Chat for assistance.

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Account Creation & Activation

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When will I receive my referral reward?

Referral rewards are credited after all eligibility criteria for the applicable referral program have been successfully completed. The reward timeline and eligibility conditions may vary depending on the referral campaign.

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Refer & Earn

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24