Can't find what you're looking for?

Ask a question

Search Results (1.2K)

Relevance
Selected Relevance
C
What platform fee does CoinDCX charge for Web3 trades?

CoinDCX charges a 1.5% platform fee on Web3 Buy and Sell transactions. This fee helps us maintain and continuously improve the Web3 trading experience.

Knowledge Base Article

 • 

Crypto to Crypto Swap

C
How can I view my Spot Order History or Open Orders?

On the CoinDCX App Log in to the app. Go to Profile → Coin Orders. Select: History to view completed orders. Pending to view open orders. Tap any order to view its Order ID and details ​ On the CoinDCX Website Log in to the website. Navigate to Trade → Coins. View your orders under the Open Orders a

Knowledge Base Article

 • 

Spot Trading

C
How does PMLA, 2002 define records?

Records include the records maintained in the form of books or stored in a computer or such other form as may be prescribed.

Knowledge Base Article

 • 

PMLA Rules from a Reporting Entity POV

C
Why is my Token Transfer Transaction on hold?

Your withdrawal may be under review as part of our verification or compliance process. If your withdrawal remains on hold for more than 24 hours, please contact the CoinDCX Support Team, and we'll be happy to help.

Knowledge Base Article

 • 

External Wallet Transfer

C
What are the charges for trading in Options?

A 0.01% Maker Fee and 0.01% Taker Fee are charged on all Options trades. However, CoinDCX offers a fee refund program for eligible users. If your cumulative lifetime Options Notional Volume is below 1 Million USDT, the trading fees charged on your eligible Options trades will be refunded as per the

Knowledge Base Article

 • 

Crypto Options

C
How can I apply default settings?

If you want to revert to the original drawing settings, go to the Templates option and select Apply Default Settings. This will reset all your drawing settings back to the system default.

Knowledge Base Article

 • 

Drawing Template

C
Can I recover a deleted indicator template?

No, once an indicator template is deleted, it cannot be recovered. It’s recommended to keep a backup template if it’s important for your setup.

Knowledge Base Article

 • 

Indicator Template

C
What is the current USDT to INR conversion rate?

The conversion price is currently 1 USDT = INR 102, This is a fixed conversion rate used internally for settlement. The rate may change in the future based on market conditions, and users will be informed if any update occurs. You can check the conversion rate on the App by clicking three dots.

Knowledge Base Article

 • 

USDT<>INR Conversion Price Revised

C
What are the Trading Fees for Futures?

Trading fees are charged on every Futures trade, including both opening and closing positions. ​ USDT Margin Futures: Trading fees are based on your VIP Level. INR Margin Futures: Standard trading fees apply to all users Maker Fee: 0.02% & Taker Fee: 0.05% ​ You can view your applicable trading fees

Knowledge Base Article

 • 

Fees & Taxes

C
What are Global Futures?

Global Futures allow users to trade Global stocks & Indices futures. These contracts are perpetual, meaning they do not have an expiry date and can be held as long as sufficient margin is maintained. You can take: Long positions if you expect the price to rise Short positions if you expect the price

Knowledge Base Article

 • 

Global Futures

C
How long do I have to withdraw my delisted token?

Eligible users can transfer their delisted tokens to external wallet starting from the date the delisting is announced and up to 30 days from the token's delisting date. If no transfer is initiated during this period, any remaining token balance will be automatically converted into USDT at the preva

Knowledge Base Article

 • 

External Wallet Transfer

C
What happens if I try to change the amount from ₹1 to something else?

The verification will fail. If you change the amount, the system will show an error message: "Reverse Penny Drop failed due to changed amount, Please retry with 1 Rupee." You must pay exactly ₹1.

Knowledge Base Article

 • 

Verify Bank Account Using UPI

C
Why electronic video verification KYC is needed?

Electronic Video Verification is an enhanced due diligence procedure that guarantees the accuracy, alignment, and currency of customers' KYC information in accordance with the latest government guidelines in our records. During this process, we collect the customer's location and a real-time selfie

Knowledge Base Article

 • 

KYC Verification

C
How much is the fee charged on entry and exit?

Trading fees are applicable on every Global Futures trade, including both opening and closing positions. You can view the applicable trading fees directly in the app by navigating to Global Futures, tapping the three-dot menu (⋮), and selecting Fee Details. Additionally, we are currently offering a

Knowledge Base Article

 • 

Global Futures

C
What are Sub-Accounts on CoinDCX?

Sub-Accounts allow a master account holder to create and manage multiple trading accounts under a single CoinDCX account. They help you organize different trading strategies, manage multiple users, and keep fund management centralized. There are two types of accounts on CoinDCX: Master Account: Ever

Knowledge Base Article

 • 

Getting Started

C
What happens if I don't have any UPI apps installed on my phone?

If the system detects no UPI apps installed, or if you are using a device where apps cannot be detected, you will be redirected to the manual "Add Bank Account" flow, where you can enter your bank account details.

Knowledge Base Article

 • 

Verify Bank Account Using UPI

C
Why do I keep getting the location permission pop-up?

The permission request will continue to appear until location access is granted, as Location access is required during selfie verification to help securely verify your identity and protect your account.

Knowledge Base Article

 • 

Selfie Verification & Location Access

C
I've verified all the beneficiary details, but I'm still unable to add the beneficiary. What should I do?

If you've confirmed that the Account Number, IFSC Code, and Beneficiary Name are correct but you're still unable to add the beneficiary: Try using your bank's Net Banking website.Follow your bank's on-screen instructions to add the beneficiary.If your bank displays any warnings, follow the available

Knowledge Base Article

 • 

Adding Beneficiary

C
Why is identity verification required?

In order to adhere to KYC (Know Your Customer) rules, CoinDCX uses identification verification. KYC is a method of identifying and verifying that a customer is who they claim to be. It is a multi-step process that aids in preventing the establishment and use of fraudulent accounts.

Knowledge Base Article

 • 

KYC Verification

C
Can I sign up without a PAN card Number?

A valid PAN card is mandatory to complete KYC verification and create a CoinDCX account in compliance with regulatory requirements.

Knowledge Base Article

 • 

Sign Up: Creating Your CoinDCX Account

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

© All rights reserved by Primestack Pte. Ltd.

users-badge assets-badge volume-badge funding-badge aml-badge

DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24