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Do I need to manually restart SIP after adding funds?

No, you do not need to reactivate or restart your Systematic Investment Plan (SIP) after adding funds. It will automatically continue to check for funds for the next instalment.

Knowledge Base Article

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Systematic Investment Plan (SIP)

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What does ‘Lock Price Ratio’ mean?

Locking the price ratio keeps the time and price scale fixed together. This prevents accidental resizing and helps maintain a consistent view of patterns.

Knowledge Base Article

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Charts & Indicators

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What kinds of rewards can I earn?

Rewards can be distributed in various ways, including: Fixed amounts in USDT or INR or any other token Variable amounts in USDT or INR or any other Token as per tasks assigned to each user.

Knowledge Base Article

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Reward Hub

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I paid $X for a token, but the tokens I received are worth less than $X. Can I get a refund?

We understand that token prices can fluctuate. Before you complete your purchase, we provide an estimate of the number & value of tokens you'll receive and give a warning about potential value changes due to market fluctuations. Because token values can change rapidly, we are unable to offer refunds

Knowledge Base Article

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Trade

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What changes are happening on the Home Screen?

The lite mode design will replace the pro mode design for both themes. Retention of key features like search, referral, notifications, quick action button, and banners.

Knowledge Base Article

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CoinDCX Unified App

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Why are all tokens not available for Quick Trade?

Quick Trade is currently enabled only for selected tokens and networks. We are rolling out this feature in phases to ensure smooth execution, stability, and the best user experience. More tokens and chains will be added in upcoming updates.

Knowledge Base Article

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Quick Trade

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Does my profit change while using TPSL or closing a trade?

Yes, the actual profit may vary depending on the price and the USDT conversion rate at the time your trade is closed.

Knowledge Base Article

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INR Margin Futures

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How is liquidation determined in Isolated Margin versus Cross Margin mode?

Unlike Isolated positions where there is a set liquidation price, in cross-margin mode, liquidation is based on the Margin Ratio, with positions facing liquidation when this ratio reaches 100%. There is no individual liquidation price for cross-margin positions.

Knowledge Base Article

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Cross Margin

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How can users trade in Futures with the introduction of Futures wallets?

To trade Futures, users need to transfer funds from their Spot wallet to their Futures wallet. Regardless of the margin mode chosen, this transfer is necessary to facilitate Futures trading. A new Wallet Transfer flow has been introduced to streamline this process.

Knowledge Base Article

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Futures Wallet

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What is CDD?

CDD stands for Customer Due Diligence, which is a process used by Reporting Entities to verify the identity of their customers and assess the risk of money laundering and terrorist financing.

Knowledge Base Article

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PMLA Rules from a User POV

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What is the difference between Normal Swap and Quick Trade?

Quick Trade: Faster execution on the blockchain Lower chances of slippage Supports trading only with the native token of the network ​ Normal Swap: Allows trading with multiple tokens or INR Execution may take slightly longer compared to Quick Trade

Knowledge Base Article

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Quick Trade

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Can I trade with different tokens using Quick Trade?

No. Quick Trade supports swapping only with the native token of the blockchain network. For example, if you are trading a token on the Solana network, the swap must be done using SOL. If you want to swap using a different token or INR, you will need to use the Normal Swap option.

Knowledge Base Article

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Quick Trade

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Will I be able to see the charges breakdown before placing a Quick Trade order?

Yes. The complete fee and charges breakdown will be displayed on the order page before you confirm and place your Quick Trade order.

Knowledge Base Article

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Quick Trade

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For how long should the record of transactions be retained?

The records referred to in clause (a) of sub-section (1) of Section 12 shall be maintained for a period of five years from the date of transaction between a client and the reporting entity. The records referred to in clause (e) of sub-section (1) of Section 12 shall be maintained for a period of fiv

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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Can I pay fees in other tokens while using Quick Trade?

No. When using Quick Trade, both the swap and the applicable fees must be paid using the native token of the blockchain network. Other tokens cannot be used for fee payment in Quick Trade.

Knowledge Base Article

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Quick Trade

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Can I use both Quick Trade and Normal Swap?

Yes. You can use Quick Trade or Normal Swap at any time, based on your preference and the token availability.

Knowledge Base Article

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Quick Trade

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What is Blockchain Rent Fee?

Blockchain Rent is an amount required by the blockchain network to create and maintain a token account. This is not a transaction fee and is not deducted from your wallet balance. Instead, the amount is temporarily locked and cannot be used for trading or transfers. The locked rent is automatically

Knowledge Base Article

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Quick Trade

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Where can I get more information or assistance?

For any questions or concerns, please contact our support team through the in-app help section or at the official support email.

Knowledge Base Article

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Web3 - Fee Update

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Will there be changes to the KYC or Re-KYC process?

No, the KYC and Re-KYC process will remain the same, and existing banners will still appear as they do today.

Knowledge Base Article

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CoinDCX Unified App

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What is the Systematic Investment Plan?

A Systematic Investment Plan (SIP) is a simple and disciplined way to invest a fixed amount at regular intervals daily, weekly, or monthly into assets like mutual funds, stocks, or cryptocurrencies. It helps you build wealth gradually while benefiting from consistency and market price averaging.

Knowledge Base Article

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Systematic Investment Plan (SIP)

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24