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Will my future crypto deposits be processed?

No. Any future crypto deposits will not be processed or credited to your account. Please ensure you do not initiate any new crypto deposits.

Knowledge Base Article

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Crypto Access & Eligibility

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Will any fees be deducted when my funds are unlocked?

No additional charges are applied as part of the product sunset. Your available balance will simply be unlocked and reflected in your wallet.

Knowledge Base Article

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Latest Updates on Advanced Earn

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Can I update my email address on the CoinDCX website?

No. The self-service email update is currently available only on the CoinDCX App.

Knowledge Base Article

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Email ID Update

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Is Crypto Withdrawal secure?

Yes. Crypto Withdrawals on CoinDCX are protected by industry-leading security protocols. Funds can only be withdrawn to trusted, verified wallet addresses added by you, ensuring maximum control and safety.

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Crypto Access & Eligibility

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How do I remove Paytm bank from CoinDCX and update a new bank account?

You can update your bank details easily by following these steps: Log in to your CoinDCX app. Click on the profile icon. Go to 'Account settings'. Select 'Account details'. Click the 'Remove bank account' option and confirm by selecting 'Remove Bank account'. Once the existing bank account is remove

Knowledge Base Article

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Paytm Bank Account

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What is Re-KYC?

Re-KYC (Re-Know Your Customer) is the process of revalidating your existing KYC details to ensure your account information remains accurate, up to date, and compliant with regulatory requirements.

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Re-KYC Verification

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How to Create a Sub-Account?

Log in to the CoinDCX website: https://coindcx.com/ Click the Profile icon in the top-right corner.Select Sub-Accounts.Click Create New Sub Account.Enter: First NameLast NameEmail IDPasswordClick Create Sub Account.Enter the OTPs sent to the Master Account's registered mobile number and email ID.Cli

Knowledge Base Article

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Account Creation & Activation

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Why am I being asked to add my income and occupation details?

As per updated regulatory guidelines, providing your income and occupation details is now mandatory to complete your KYC and continue trading. This helps ensure your account remains compliant.

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Income & Occupation Details

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Why should I enable Two-Factor Authentication (2FA)?

Two-Factor Authentication (2FA) adds an extra layer of security to your CoinDCX account by requiring a second verification step when you log in or perform certain account activities. ​ We strongly recommend enabling 2FA and keeping it active at all times to help protect your account from unauthorize

Knowledge Base Article

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Account Safety

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I'm unable to disable or re-enable my account. What should I do?

If you're facing any issues while disabling or re-enabling your account, you can reach out to our Chat for assistance. Our support team will be happy to help!

Knowledge Base Article

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Disable Account

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I'm seeing a "Something went wrong" error while depositing INR.

A "Something went wrong" error may occur due to: ​ An unstable internet connectionAn outdated CoinDCX AppOutdated Google Chrome or Android System WebView (Android devices)VPNs or content blockersBrowser compatibility issues​ Try the troubleshooting steps below: Switch between Wi-Fi and mobile data.U

Knowledge Base Article

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Unable to Deposit INR?

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What details should I share for an INR deposit issue?

To help us investigate your INR deposit, we may ask you to share the following details: Transaction/Reference ID (UTR/RRN)Transaction amountTransaction datePayment method used (UPI, IMPS, NEFT, or RTGS) Sharing these details helps our support team review your transaction more efficiently. Important:

Knowledge Base Article

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Deposit Delayed?

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How can I view my Verified Devices?

You can view all devices linked to your CoinDCX account from the app. Follow these steps: ​ Log in to the CoinDCX app.Tap the Profile icon.Go to Security Settings.Select Verified Devices. You'll see a list of devices that have been verified to access your account.

Knowledge Base Article

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Verified Devices

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Can I still trade or use INR deposits and withdrawals?

Yes. Even if your CDW access is restricted, you can still Deposit & Withdraw INR & Continue trading on the platform. Your trading and INR transactions remain fully functional.

Knowledge Base Article

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Crypto Access & Eligibility

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Will the ₹1 I paid be refunded?

Yes. The ₹1 transaction is used solely for verification purposes. A refund process is tracked, and the status of the penny refund will be updated in your details. You can expect a refund within 24 hours.

Knowledge Base Article

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Verify Bank Account Using UPI

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What happens if my Crypto Withdrawal access request is rejected?

Your request may be rejected if it does not meet the current eligibility criteria defined by our Crypto Withdrawal Risk Underwriting model. These checks are designed to safeguard user funds and maintain a secure platform. We understand this can be disappointing. While we cannot confirm when you may

Knowledge Base Article

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Crypto Access & Eligibility

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Is there any fee to update my registered email ID?

No. Updating your registered email ID is completely free. CoinDCX does not charge any fee for updating your email address through the self-service process.

Knowledge Base Article

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Email ID Update

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Will I need to enable Biometric Login again after changing my device?

Yes. If you switch to a new device, you'll need to: Set up fingerprint or Face ID on your new device.Log in to the CoinDCX app.Enable Biometric Login again from Security Settings.

Knowledge Base Article

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Biometric Login

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What happens after I complete sign-up?

Once your account is created: Complete your KYC verification.Add and verify your bank account.Deposit INR into your wallet.Start buying, selling, and trading cryptocurrencies.

Knowledge Base Article

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Sign Up: Creating Your CoinDCX Account

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Can a Sub-Account access the master account's funds?

Sub-Accounts trade using the master account's funds. However, the master account retains control over fund management and asset transfers.

Knowledge Base Article

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Permissions & Access

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

© All rights reserved by Primestack Pte. Ltd.

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24