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How is TDS calculated?

For INR Trading Pairs. TDS is calculated at 1% of the sell order value. Example: Sell Value = ₹2,000 TDS = 1% of ₹2,000 TDS Deducted = ₹20 The remaining amount is credited after deducting applicable trading fees, GST, and TDS. ​ For Crypto-to-Crypto (C2C) Trading Pairs. TDS is calculated on the net

Knowledge Base Article

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Tax Deducted at Source (TDS)

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Will I need to enable Biometric Login again after changing my device?

Yes. If you switch to a new device, you'll need to: Set up fingerprint or Face ID on your new device.Log in to the CoinDCX app.Enable Biometric Login again from Security Settings.

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Biometric Login

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My INR withdrawal shows pending/processing. What should I do?

The processing time depends on your withdrawal amount: ​ Most INR withdrawals below ₹5 lakh are processed within 6 hours.INR withdrawals above ₹5 lakh may take up to 72 hours to process, depending on standard banking timelines.​ If your withdrawal is still within the applicable processing time, no a

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Withdrawal Delayed/Rejected?

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How many contracts can I add to a single basket?

You can add up to 4 option contracts (legs) in a single basket. All contracts in the basket must belong to: The same underlying asset (for example, BTC or ETH), and The same expiry date. If you try to add more than four contracts or select a contract with a different expiry, the app will display an

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Basket Order

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Can I reuse my previous Login PIN?

No. For security reasons, you can't reuse any of your last three Login PINs. Choose a new PIN that you haven't used recently.

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Login PIN

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What does the INR Conversion Rate change mean for my existing positions?

The INR Conversion Rate determines how your INR-Margin Futures positions are valued against USDT. When this rate changes, it affects the value of your locked margin in INR terms. If the conversion rate increases, the INR value of your locked margin goes up, giving you a notional gain. If it decrease

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USDT<>INR Conversion Price Revised

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How do I withdraw INR using the CoinDCX Website?

To withdraw INR using the CoinDCX Website: Visit the CoinDCX Website and log in to your account. Go to Portfolio.Select INR Wallet.Click Withdraw INR.Enter the withdrawal amount.Confirm your withdrawal request.​ Important: ​ You can withdraw INR only to your registered and verified bank account.The

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How do I withdraw?

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Is KYC required to update my mobile number?

Yes. Your account must be KYC-verified before you can update your mobile number via the self-service flow. If your KYC isn't complete, please complete it first and then try updating your mobile number. Need more help? Contact CoinDCX Support by tapping "Chat Now" in the top right corner

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Mobile Number Update

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Why was TDS deducted even though I incurred a loss?

TDS is deducted on eligible sell transactions and is not dependent on whether the trade resulted in a profit or loss.

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Tax Deducted at Source (TDS)

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What is the Quick Trade option?

Quick Trade (Quick Buy & Quick Sell) allows your orders to be executed instantly on the blockchain. Since the execution is faster, it helps reduce delays and minimizes the impact of slippage that can occur due to slower order execution. The goal of Quick Trade is to provide faster and more efficient

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Quick Trade

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How do I add a nominee?

You can add a nominee only through the CoinDCX App. Follow these steps: Log in to the CoinDCX App.Tap the Profile icon in the top-left corner.Select Account Settings.Go to Nominee Details.Enter your nominee's details.Tap Save Nominee Details.Enter the OTP sent to your registered mobile number. Your

Knowledge Base Article

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Nomination

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Can I lose more than my invested amount in Global Futures?

No. Global Futures are traded in Isolated Margin mode, which means only the margin you invest in a position is at risk. If your position is liquidated, the maximum loss is limited to the margin amount allocated to that position. You cannot lose more than the margin you have invested in that trade. T

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Wallet & Fund Transfer

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Is hedging allowed in Global Futures?

No, hedging is not supported. This means you cannot hold both long and short positions for the same market at the same time. You can have either a long position or a short position, but not both simultaneously.

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Wallet & Fund Transfer

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In which currency will my position be settled?

All positions are settled in INR. When you close a position, P&L is converted internally from USDC & Final settlement is credited to your wallet in INR

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Wallet & Fund Transfer

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Why am I not receiving the OTP or unable to complete 2FA verification?

If you're not receiving the SMS OTP ​ Ensure your registered mobile number is active and has network coverage.Wait a few minutes before requesting another OTP.Avoid requesting multiple OTPs in quick succession.Restart your device and try again.​ If you're not receiving the Email OTP ​ Check your Spa

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OTP & Two-Factor Authentication (2FA)

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Why am I unable to use 100% of my SOL balance?

You may not be able to use your full SOL balance because a small portion is temporarily locked to cover Solana network rent fees. This amount is not charged and will be automatically unlocked once the transaction is successfully completed.

Knowledge Base Article

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Quick Trade

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Can i regain eligibility after crossing the $1 Million threshold

No. Once your cumulative Options Notional Volume exceeds $1 million, the refund benefit no longer applies to any subsequent trades. The $1 million limit is a lifetime cumulative cap, not a rolling or periodic one.

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Refund Based Trading Fees in Options Trading

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What are the CDD Measures for Unincorporated Association or a body of individuals as per PMLA Act 2002?

In case the customer is a body of individuals following documents are required for due diligence resolution of the managing body of such association or body of individuals; Permanent account number or Form No.60 of the unincorporated association or a body of individuals; power of attorney granted to

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PMLA Rules from a User POV

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What happens if there are multiple claimants or a legal dispute?

If there are competing claims, succession-related disputes, or ongoing court proceedings concerning the deceased user's assets, CoinDCX may pause the transmission process until the matter is resolved in accordance with applicable law.

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Demise Claim

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Can a demise claim be put on hold?

Yes. A claim may be placed on hold if additional verification is required or if there are legal disputes, competing claims, or pending court proceedings relating to the deceased user's assets. The claim will continue once the required legal requirements have been fulfilled.

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Demise Claim

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24