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Why am I not receiving the OTP or unable to complete 2FA verification?

If you're not receiving the SMS OTP ​ Ensure your registered mobile number is active and has network coverage.Wait a few minutes before requesting another OTP.Avoid requesting multiple OTPs in quick succession.Restart your device and try again.​ If you're not receiving the Email OTP ​ Check your Spa

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OTP & Two-Factor Authentication (2FA)

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Why can't I withdraw INR after changing my password?

For your account's security, INR withdrawals are temporarily restricted for 24 hours after a successful password change. This helps protect your account from unauthorized access and prevents fraudulent withdrawal attempts.

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Password Management

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What is the impact on my active position?

If the conversion rate is revised while your position is still active, it can impact your position. This is because your position was opened at an older conversion rate, and now the conversion rate has changed. Due to this, the Active PNL and Margin may show some discrepancy, as they are calculated

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USDT<>INR Conversion Rate

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What happens after I change my password?

Once your password is updated: Your new password becomes active immediately.Use it the next time you log in to your CoinDCX account.A 24-hour security cooling-off period will be applied to INR withdrawals for your account's safety.

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Password Management

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My token was delisted and converted to USDT. Will TDS be deducted?

If a delisted token is converted to USDT as part of the delisting process, applicable TDS may be deducted as per prevailing tax regulations before the proceeds are credited to your account.

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Tax Deducted at Source (TDS)

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Where can I view my TDS deductions?

You can view TDS deductions in your order details. On the Order Form, you can click on Info or Fee Breakdown. Review the charges applied to the transaction, including TDS (if applicable). If you'd like to view a consolidated summary of your TDS deductions, you can download the TDS Summary Report fro

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Tax Deducted at Source (TDS)

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Who deducts the 1% TDS?

CoinDCX deducts the applicable TDS from eligible transactions and deposits it with the Government of India on your behalf.

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Tax Deducted at Source (TDS)

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My verification failed. What went wrong?

Your bank verification may have failed for one of the following reasons: Name Mismatch: The name on your bank account does not match the name on your PAN and Identity Document (Aadhaar or Passport). Please use a bank account that belongs to you and matches your KYC details.Incorrect Bank Details: Th

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Verify Bank Account Using UPI

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I got a message saying "UPI Limit Reached." What should I do?

This means you have exceeded the attempt limit of verifying a bank account using UPI. In this case, please select the option to add your Bank Account manually (Account Number + IFSC) to proceed.

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Verify Bank Account Using UPI

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Can I add an NRE, NRI, or NRO bank account?

No. NRE, NRI, and NRO bank accounts are currently not supported. Please use a resident Indian bank account for verification.

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Verify Bank Account Using Bank Details

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Can I still deposit funds into my CoinDCX account from my Paytm bank account?

Yes, you can still make deposits (Payins) from your Paytm bank account to your CoinDCX account. However, please note that INR withdrawals from your CoinDCX account to your Paytm bank account will not be possible.

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Paytm Bank Account

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Why can't I register Paytm banks with CoinDCX?

Currently, Paytm bank accounts cannot be added for deposits on the CoinDCX platform due to recent Government regulations on Paytm Bank. We recommend updating another bank account (under your name) to your CoinDCX account. Refer to this FAQ on how to change bank accounts. ​ We strive to offer a secur

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Paytm Bank Account

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I denied the location permission. What should I do?

No worries! Simply enable location access for the CoinDCX app or website from your device or browser settings and retry the selfie verification.

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Selfie Verification & Location Access

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Can I add saving bank account to my Enterprise CoinDCX account or current account to my retail/individual CoinDCX account?

​ For Business Accounts We're happy to serve our enterprise clients! If you're setting up an account for your business, please note that we exclusively accept business current accounts. For Individual Accounts For our individual customers, we've got you covered! When you're creating your account, ma

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Enterprise Onboarding

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Why do I need to complete identity verification?

To protect your account from unauthorized changes, you'll be required to verify your identity using your PAN details, Date of Birth, and a selfie before your email address can be updated.

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Email ID Update

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Can I withdraw funds immediately after updating my email address?

No. For your account's security, INR withdrawals will be unavailable for 24 hours after your email ID has been updated.

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Email ID Update

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Is there any fee to update my registered email ID?

No. Updating your registered email ID is completely free. CoinDCX does not charge any fee for updating your email address through the self-service process.

Knowledge Base Article

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Email ID Update

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Why do I need to complete identity verification?

To help keep your account secure, you'll be required to verify your identity using your PAN details, Date of Birth, and a selfie before your mobile number can be updated.

Knowledge Base Article

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Mobile Number Update

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Is KYC required to update my mobile number?

Yes. Your account must be KYC-verified before you can update your mobile number via the self-service flow. If your KYC isn't complete, please complete it first and then try updating your mobile number. Need more help? Contact CoinDCX Support by tapping "Chat Now" in the top right corner

Knowledge Base Article

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Mobile Number Update

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Can I withdraw funds immediately after updating my mobile number?

No. For your account's security, INR withdrawals will be unavailable for 24 hours after your mobile number has been updated.

Knowledge Base Article

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Mobile Number Update

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24