Skip to main content
Help & Support

Can't find what you're looking for?

Ask a question

Search Results (830)

Relevance
Selected Relevance
C
What does it mean to have early access to new products?

Prime users are given the opportunity to access and invest in new products before they are made available to the general public.

Knowledge Base Article

 • 

CoinDCX prime

C
How often is this information updated?

All reserves, CIPF, TDS, and trading data are updated monthly and displayed in the Transparency Centre.

Knowledge Base Article

 • 

Trust & Transparency Centre

C
Why is this TP/SL feature important?

Position TP/SL feature allows you to manage your risk better - cut down your losses and maximise your profits. Being able to set the TP/SL levels while entering a position serves to major benefits - ​ It eliminates the need to constantly monitor your screen, waiting for the position to be created to

Knowledge Base Article

 • 

TP/SL Feature

HS
What is Average Buying price?

It is the average price at which you have bought the coin that you currently hold. Kindly note the average buying price may vary at the time of actual selling as per the constantly changing market value.

Knowledge Base Article

 • 

Portfolio Value

C
Who is covered by the CIPF?

All registered CoinDCX users holding assets on the platform are covered by the CIPF, subject to fund policy terms.

Knowledge Base Article

 • 

Trust & Transparency Centre

C
How do I start using the API?

Log in to your CoinDCX main account. Go to the API section. Create or find your API key. Check the API documentation for details on how to use it.

Knowledge Base Article

 • 

Sub-Account Balance Transfer API

HS
What happens if the amount transferred is different from the amount I have selected in the CoinDCX app for fund transfer?

In such a case, we will credit the exact amount that we have received from your bank account.

Knowledge Base Article

 • 

Quick Bank Transfer

HS
I’m unable to access my charts. Please help.

If you are facing issues while loading charts on the CoinDCX Pro Web platform, we would suggest you try the following methods. Try switching your web browserEnsure ad-blockers are disabled for the concerned web pageClear cache and log in againYou can refer to the links below to learn how to clear ca

Knowledge Base Article

 • 

Margin Trading

C
Why is my transaction delayed, rejected, or not reflecting?

This may happen if: ​ Travel Rule details do not match or are missing Wrong network or unsupported token used KYC/Compliance checks are pending Blockchain congestion

Knowledge Base Article

 • 

Crypto Deposit & Withdrawal (CDW) & Travel Rule

C
Will the deposit or withdrawal fee structure change?

No, the fees for deposits and withdrawals remain the same. However, compliance checks are now more robust, ensuring transactions meet regulatory standards.

Knowledge Base Article

 • 

Custody FAQs

C
Where should I save the recovery file?

It is recommended to save the recovery file in a secure location, such as an encrypted storage device or a trusted cloud storage service, so you can access it anytime.

Knowledge Base Article

 • 

WEB 3 Recovery

HS
What is an OVD?

OVD stands for “Officially Valid Document” means the passport, the driving license proof of possession of Aadhaar number, the Voter's Identity Card issued by Election Commission of India, job card issued by NREGA duly signed by an officer of the State Government, the letter issued by the National Po

Knowledge Base Article

 • 

PMLA Rules from a User POV

C
What is the minimum/maximum lock-in period?

Simple Earn: There is no lock-in period. You can withdraw your funds anytime. ​ Advanced Earn: There is a minimum lock-in period which will be specified on the order placement form on the CoinDCX app. This period can vary based on the risk/return type you select when placing your Advanced Earn order

Knowledge Base Article

 • 

Advanced Earn

C
As a Prime member, What are the investment options available for High Net-Worth Individuals (HNIs) and institutions?

As a Prime member, there are several premium investment options available to High Net-Worth Individuals (HNIs) and institutions. These include Advanced Earn, Crypto Baskets, and Crypto SIPs.

Knowledge Base Article

 • 

CoinDCX prime

C
What updates are coming to the Invest Section?

The section will now be renamed the “Coins” Section. Tabs for Watchlist, Categories, and All will be available.

Knowledge Base Article

 • 

CoinDCX Unified App

C
Can I change my linked wallets?

Yes, you can update your linked wallets in the “Wallet Settings” section. However, changes may require re-verification.

Knowledge Base Article

 • 

Crypto Withdrawal access

C
Will my TP/SL update instantly when I change inputs?

Yes. Any change you make in: Trigger Price field, ROE% field, or +/– buttons ​ will instantly update the other fields in real time.

Knowledge Base Article

 • 

TP/SL (Take Profit & Stop Loss) Updates

HS
Is there any additional fee for deposit transactions?

You can deposit INR into your CoinDCX wallet via IMPS using Bank Transfer (0% fees) option. CoinDCX charges NO fees as an exchange. However, users are mandatorily required to complete their KYC in order to avail INR deposit/withdrawal facilities.

Knowledge Base Article

 • 

Net Banking - Deposit Method

C
What information do I need to provide when raising my complaint to Grievance?

To help us resolve your issue faster, please include: Your registered email ID. Ticket ID (if applicable). A detailed description of the issue. Relevant transaction details. Supporting documents or screenshots.

Knowledge Base Article

 • 

Account Related

C
What is an Options Wallet?

The Options Wallet is a dedicated wallet for Options trading that helps manage risk by limiting exposure to transferred funds only.

Knowledge Base Article

 • 

Crypto Options

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

© All rights reserved by Primestack Pte. Ltd.

users-badge assets-badge volume-badge funding-badge aml-badge

DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24