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Why can't I use my old Login PIN again?

To help keep your account secure, CoinDCX doesn't allow recently used Login PINs to be reused. This reduces the risk of unauthorized access if an old PIN has been compromised.

Knowledge Base Article

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Login PIN

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What is Form 16A?

Form 16A is a TDS certificate issued by CoinDCX that shows the TDS deducted and deposited with the Government of India on your behalf. The certificate is generated quarter-wise and can be used while filing your Income Tax Return (ITR).

Knowledge Base Article

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Reports

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What is the TDS rate applicable to crypto trading?

A TDS of 1% is applicable on eligible crypto transactions from 1st July 2022 onwards, as per government regulations.

Knowledge Base Article

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Tax Deducted at Source (TDS)

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What if a token is available on multiple blockchains?

If a token is available on multiple chains, the Quick Trade option will be enabled only on the primary supported blockchain for that token.

Knowledge Base Article

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Quick Trade

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Can I use funds from other Product Wallets?

Currently, Unified Buying Power supports Product Wallet Balance & INR Spot Wallet Balance. Cross-wallet funding between Futures, Global Futures, and Options wallets is not supported yet. This functionality will be introduced in a future phase.

Knowledge Base Article

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Unified Wallet

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Can I use my Login PIN instead of my password?

Your Login PIN is designed for quicker access to the CoinDCX app after it has been set up. For certain actions, such as logging in on a new device or making security-related changes, you may still be asked to enter your password, OTP, or complete 2FA verification.

Knowledge Base Article

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Login PIN

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What are the proceeds of crime?

Proceeds of crime mean any property derived or obtained, directly or indirectly, by any person as a result of criminal activity relating to a scheduled offence or the value of any such property or where such property is taken or held outside the country, then the property equivalent in value held wi

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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What if I don't have Aadhaar or a passport?

A valid Aadhaar or passport is mandatory to complete KYC on CoinDCX. If you don't have either document, we recommend applying for at least one before proceeding with KYC.

Knowledge Base Article

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Passport Verification

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How is the Available Balance calculated?

Available Balance includes Product Wallet Balance & INR Spot Wallet Balance The following balances are excluded: Locked margin in open positions Open order funds Margin hold amounts Pending withdrawal amounts Any other non-tradable balances Only funds available for trading are considered.

Knowledge Base Article

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Unified Wallet

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Can I switch from PIN-less login to Login with PIN?

Yes. If PIN-less login is not working, you can select Login with PIN on the DigiLocker screen and continue using your Aadhaar number and DigiLocker PIN.

Knowledge Base Article

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DigiLocker – Aadhaar & PIN Verification

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What should I do if I need to change my email address?

You can update your email address from the CoinDCX App. Before changing your email address, ensure you have saved your Web3 Recovery File. This helps you regain access to your Web3 Wallet if required after the email update. If you face any issues during the process, please contact our Support Team.

Knowledge Base Article

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Web3 Wallet & Recovery

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Can I view a summary of all my TDS deductions?

Yes. You can download and review TDS Summary Report & TDS Certificate. These are available on both the CoinDCX App and Website.

Knowledge Base Article

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Tax Deducted at Source (TDS)

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Why is my P&L showing as blank?

Your token's Profit & Loss (P&L) may appear blank if the token has insufficient liquidity or if it is no longer published or supported on CoinDCX Web3. In such cases, the platform may be unable to determine a reliable market price to calculate and display your P&L.

Knowledge Base Article

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Web3 Safety & Security

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I'm seeing a "Something went wrong" error while withdrawing INR.

A "Something went wrong" error may occur due to: An unstable internet connection.An outdated CoinDCX App.Outdated Google Chrome or Android System WebView (Android devices).VPNs or content blockers.Browser compatibility issues. Try the troubleshooting steps below: Switch between Wi-Fi and mobile data

Knowledge Base Article

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Unable to Withdraw INR

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What documents need to be submitted to the Reporting Entity for Client Due Diligence (client is a trust)?

Where the client is a trust, it shall submit to the reporting entity the certified copies of the following documents or the equivalent e-documents thereof, namely: ​ (i) registration certificate; (ii) trust deed; (iii) Permanent Account Number or Form No.60 of the trust; and (iv) such documents as a

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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What if PIN-less DigiLocker login is not working?

If PIN-less login does not work, use the Login with PIN option available on the DigiLocker screen and continue with your Aadhaar number and DigiLocker PIN. If you are still unable to complete verification, you can use the available manual document verification option. If you need assistance, Contact

Knowledge Base Article

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DigiLocker – PIN-less Verification

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Is there a limit to the number of Verified Devices I can have?

Your Verified Devices list includes the devices you've used to securely access your CoinDCX account. If you regularly switch devices, it's a good idea to review the list and remove devices you no longer use to keep your account secure.

Knowledge Base Article

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Verified Devices

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What's the difference between Token Delisting and Pair Delisting?

The key difference is what gets removed from the platform: Pair Delisting: Only a specific trading pair is removed. The token remains listed and can continue to be traded through other available trading pairs. Token Delisting: The token itself is removed from the platform, and all of its trading pai

Knowledge Base Article

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Pair Delisting

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I didn't receive the OTP while changing my password. What should I do?

If you haven't received the OTP: Check that your registered email address or mobile number is accessible.Look in your Spam or Junk folder if you're expecting an email OTP.Wait a few minutes before requesting a new OTP.Avoid requesting multiple OTPs in quick succession.Double-check if you have enable

Knowledge Base Article

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Password Management

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Is TDS applicable on SIP?

TDS is not applicable on SIP investments at the time of purchase; however, it will be applied when you sell your crypto holdings, as per applicable regulations.

Knowledge Base Article

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Systematic Investment Plan (SIP)

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24