Can't find what you're looking for?

Ask a question

Search Results (954)

Relevance
Selected Relevance
C
How long does it take to process deposits and withdrawals?

Normally, transactions are processed within minutes. However, Travel Rule checks may cause slight delays if additional validation is needed.

Knowledge Base Article

 • 

Crypto Deposit & Withdrawal (CDW) & Travel Rule

C
How to transfer funds from Bank of India app to CoinDCX wallet?

Follow these steps to add funds in your CoinDCX wallet 1. Click ‘Add’ on the homepage of CoinDCX app and then select ‘Add Funds’. ​ ​ ​ ​ 2. Enter the amount you want to transfer to your CoinDCX wallet and proceed. ​ ​​ ​ 3. Choose Net Banking option and click on ‘Continue‘ to proceed adding funds t

Knowledge Base Article

 • 

INR Deposit Guide (As per the Bank)

C
Is it necessary to use the same Google account for both CoinDCX and CoinDCX Web 3?

Yes, you need to use the same Google account for both platforms

Knowledge Base Article

 • 

Getting Started

C
Can I buy a token on one chain in exchange for a token on another chain?

Yes, CoinDCX Web 3 allows you to buy a token on one chain in exchange for a token on another chain. However, we recommend you to buy a token on one chain in exchange for the native token of that chain to avoid paying more fees. Few example of native tokens are: Polygon chain: MATIC BSC chain: BNB So

Knowledge Base Article

 • 

Trade

C
What type of user activity is considered unauthorized?

Examples include: ​ Submitting false Travel Rule details knowingly Using unverified or third-party wallets without proof of ownership Sending or receiving crypto deposits/withdrawals to or from sanctioned individuals or jurisdictions Transacting with illegal gambling or other illicit platforms Suspi

Knowledge Base Article

 • 

Crypto Deposit & Withdrawal (CDW) & Travel Rule

C
Why is my Crypto Deposit & Withdrawal (CDW) access blocked and how can I fix it?

Your access may be blocked if: ​ Travel Rule data provided is incorrect, conflicting, or missing KYC/compliance checks are incomplete Suspicious or unauthorized activity is detected You can restore access by correcting the details and completing the required checks.

Knowledge Base Article

 • 

Crypto Deposit & Withdrawal (CDW) & Travel Rule

C
Can I use an indicator template on multiple charts at the same time?

Yes, you can apply the same template across multiple charts. However, this needs to be done manually on each chart.

Knowledge Base Article

 • 

Chart Layout & Templates

C
How can I save a Layout?

On Website: Open a chart and apply your preferred drawings and chart settings. Click on the Save button Enter a layout name Click Save On App: Open a chart & apply your preferred drawings & chart settings. Click on the Save button Enter a layout name Click Save

Knowledge Base Article

 • 

Chart Layout & Templates

C
Will my funds still remain locked after the product is closed?

No. As part of the Advanced Earn sunset, existing balances have been unlocked so users can access their funds directly in their wallet.

Knowledge Base Article

 • 

Latest Updates on Advanced Earn

C
Will the refund be credited if I close my position on the same day?

Yes. Refund eligibility is determined based on the trading fees charged on eligible trades executed during the day, irrespective of whether the position remains open or is closed on the same day. If trading fees are charged on your eligible trades, the corresponding refund will also be processed for

Knowledge Base Article

 • 

Refund Based Trading Fees in Options Trading

C
Will the Spot section show all pairs?

Yes, both C2C and F2C (INR) pairs will be shown in the Spot section.

Knowledge Base Article

 • 

CoinDCX Unified App

C
Can I apply an indicator template to any pair?

Yes, indicator templates can be applied to any pair. However, if Remember Symbol was selected while saving, the chart may first redirect to the saved pair before applying the template.

Knowledge Base Article

 • 

Chart Layout & Templates

C
How to sell or reduce an existing position?

To sell or reduce an existing position, you will have to log into your CoinDCX Pro app, go to your Positions tab, and select the pair you want to sell or reduce. Tap on the Sell/Reduce button (image below for reference). Enter the contract amount that you want to reduce. Select the order type, and s

Knowledge Base Article

 • 

Futures Trading

C
Who can nominate?

We'd like to inform you that the nomination process is exclusively available for individuals holding the beneficiary account. In simpler terms, only you, as the account holder, have the privilege to make nominations.

Knowledge Base Article

 • 

Nomination

C
How Do Crypto Options Work?

Crypto options let you trade on price changes without needing to own the underlying crypto. You may use call options if you expect prices to rise (right to buy) or put options if you expect them to fall (right to sell).

Knowledge Base Article

 • 

Crypto Options

C
What new features are being introduced in the crypto deposit and withdrawal process?

​ Enhanced and interactive UI for better navigation. Real-time monitoring to detect suspicious activity and ensure security.

Knowledge Base Article

 • 

Custody FAQs

C
Will my chart settings and drawings be saved?

In most cases, your chart settings and drawings are saved automatically in your browser. If you clear browser data or switch devices, you may need to set them again.

Knowledge Base Article

 • 

Charts & Indicators

C
Do I need a digital wallet to trade Futures?

No, you do not need a digital wallet to trade Crypto Futures. Crypto derivatives* trading doesn’t involve the trading of actual cryptos. You must have an account with CoinDCX and you can easily manage all your trades on your personal dashboard on the Futures terminal. *Glossary Derivative: A derivat

Knowledge Base Article

 • 

Futures Trading

C
What is AUC (Assets Under Custody)?

AUC is the total value of all customer crypto assets held with CoinDCX. You can think of it like the way your Demat account shows the total value of your shares - here it reflects your crypto holdings of CoinDCX, fully backed by reserves.

Knowledge Base Article

 • 

Trust & Transparency Centre

C
Why is TDS shown here?

TDS (Tax Deducted at Source) is collected on trades as per Indian regulations and deposited with the government.

Knowledge Base Article

 • 

Trust & Transparency Centre

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

© All rights reserved by Primestack Pte. Ltd.

users-badge assets-badge volume-badge funding-badge aml-badge

DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24