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What are USDT - Margin futures?

In USDT - M futures, users need to keep the initial margin in USDT and profit / loss is also settled in USDT.

Knowledge Base Article

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Futures Trading

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When are Margin Orders liquidated?

Every margin order has its own liquidation price which depends on the leverage used for the respective order. The maximum loss that a user can incur is the balance locked for a margin order. If a situation for liquidation arises, CoinDCX will place a market sell order immediately and close the posit

Knowledge Base Article

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Margin Trading

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How is the conversion rate set, and can it change?

The conversion rate is set slightly higher than the current USDT-INR conversion rate in the spot market. The conversion rate is set slightly higher so that - ​ 1. CoinDCX can hold the rate at a fixed price and absorb minor price changes. 2. This conversion rate remains same for both Buy and Sell all

Knowledge Base Article

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INR Margin Futures

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What is the significance of extreme liquidity in the CoinDCX Futures API?

Extreme liquidity ensures lightning-fast execution of trades, eliminating delays. This feature allows traders to seize opportunities with precision, enhancing the overall efficiency of the trading experience.

Knowledge Base Article

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Trading Related Queries

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What are the changes we have done from a performance perspective in the last 9 M for Web3?

Past Features - INR buy feature Security enhancements Increased token listings and New categories for token discovery Reduced order rejections Reduced slippage Upcoming features - Automated Listing & Delisting: Expanding the token universe by automatically listing and delisting tokens, giving users

Knowledge Base Article

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Web3 - Fee Update

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Where can I change the timezone setting in the charts?

Click the clock at the bottom right of your chart (on web/desktop) or go to chart settings then select Symbols and then your preferred timezone from the list, and your chart will instantly reflect the new timezone. This will help you align chart times with your local trading hours or market of inter

Knowledge Base Article

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Charts & Indicators

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Will my TP/SL update instantly when I change inputs?

Yes. Any change you make in: Trigger Price field, ROE% field, or +/– buttons ​ will instantly update the other fields in real time.

Knowledge Base Article

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TP/SL (Take Profit & Stop Loss) Updates

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How can I get assistance with CoinDCX Web 3 issues?

To get help with any problems on CoinDCX Web 3, simply initiate a chat with us using the button located within the CoinDCX app or by clicking here . ​

Knowledge Base Article

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Getting Started

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Can I lock fiat currency like USD or INR as collateralized assets?

No, we only accept BTC, ETH, XRP and USDT to lock as collaterals. To deposit these 4 cryptos, go to Funds > Deposit where your crypto deposit address can be found.

Knowledge Base Article

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Margin Trading

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What is Returns?

It is the total profit or loss for all coins that you currently hold. Kindly note the total returns may vary at the time of actual selling as per the constantly changing market value.

Knowledge Base Article

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Portfolio Value

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I transferred funds to my Futures Wallet. Still, the available USDT wallet balance to trade is showing as 0. Why?

If your available USDT balance shows as 0 after transferring funds to your Futures Wallet, it may be due to unrealised losses of Cross Positions that impact the "Available to Trade'' amount.

Knowledge Base Article

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Cross Margin

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How to add price alerts for cryptos on CoinDCX?

To add price alerts for a crypto token of your choice: You can tap on the Alerts option available on the homescreen of CoinDCX app. Or you can also tap on the profile icon on the top left corner of the home screen to access the Account Settings. ​​ In Accounts, go to the Price Alerts tab. ​​ Provide

Knowledge Base Article

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Trading on CoinDCX

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How long does it take to enable Crypto Withdrawal after applying?

The EDD process and manual review typically take 3-5 business days. Delays may occur if additional verification is required.

Knowledge Base Article

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Crypto Withdrawal access

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What is an Intermediary?

Intermediary means, (i) a stock-broker, share transfer agent, banker to an issue, trustee to a trust deed, registrar to an issue, merchant banker, underwriter, portfolio manager, investment adviser or any other intermediary associated with securities market and registered under section 12 of the Sec

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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Why is KYC important?

KYC is important because it helps prevent identity theft, fraud, and money laundering.

Knowledge Base Article

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PMLA Rules from a User POV

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Will all components remain the same for light and dark themes?

Yes, all existing components in the Account Section will remain consistent across light and dark themes.

Knowledge Base Article

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CoinDCX Unified App

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What are the CDD Measures for Partnership firm as per PMLA Act 2002?

In case the customer is a partnership firm following documents are required for due diligence: registration certificate; partnership deed; PAN or equivalent e-document of the partnership firm and an officially valid document in respect of the person holding an attorney to transact on its behalf.

Knowledge Base Article

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PMLA Rules from a User POV

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Who handles grievances at CoinDCX?

Grievances are managed by our dedicated Specialists under the supervision of our Grievance Officer, Mr. M. Jain.

Knowledge Base Article

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Grievance

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What should I do if my account has been compromised?

If you suspect that your CoinDCX account might be at risk or compromised, we kindly ask you to reach out to our support team through the chat . They're here to help and will guide you through the necessary steps to address the situation.

Knowledge Base Article

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Account Closure

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Why a different wallet is created for both Okto and web3?

The Okto wallet is a completely separate self-custody crypto wallet. The Web3 option on CoinDCX is an additional feature for CoinDCX users to trade directly on the blockchain and get access to the world of web3 (including trading on 50,000+ tokens and a lot more coming in the future). The CoinDCX We

Knowledge Base Article

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Getting Started

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24