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When will the new Web3 fee take effect?

The updated fee will be applicable from October 1, 2025 onwards.

Knowledge Base Article

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Web3 - Fee Update

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Can I cancel a crypto transaction after it’s initiated?

No, once a crypto transaction is initiated, it cannot be canceled. Please ensure all details are correct before confirming.

Knowledge Base Article

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Crypto Deposit & Withdrawal (CDW) & Travel Rule

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Why was this fee change implemented?

The fee increase enables CoinDCX to further enhance technology, improve security, and optimize platform performance for Web3 traders.

Knowledge Base Article

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Web3 - Fee Update

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Do I need to take any action due to this update?

No user action is required. The revised fee will be automatically applied to eligible transactions from the effective date.

Knowledge Base Article

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Web3 - Fee Update

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Is the Web3 fee deducted separately, or included in quoted prices?

The platform fee is calculated on each completed Web3 transaction and will be clearly displayed in your transaction summary. ​

Knowledge Base Article

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Web3 - Fee Update

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When should the verification of identity of clients be undertaken?

Every reporting entity shall identify its clients, verify their identity, obtain information on the purpose and intended nature of the business relationship; and determine whether a client is acting on behalf of a beneficial owner, and identify the beneficial owner and take all steps to verify the i

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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Will there be more changes to fees in the future?

At present, there are no additional changes planned. Any adjustments will be communicated in advance to all users.

Knowledge Base Article

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Web3 - Fee Update

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What should I do with my funds after they are unlocked?

Given the funds have been unlocked, you can choose how you would like to use them. This may include trading, withdrawing, or exploring other available products on the platform based on your preference.

Knowledge Base Article

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Latest Updates on Advanced Earn

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Why is CoinDCX closing Advanced Earn?

Thank you for reaching out regarding Advanced Earn. Following a recent product review, Advanced Earn has been discontinued. As part of our regular product evaluation process, we assessed its performance across changing market conditions and determined that the product no longer aligns with the inten

Knowledge Base Article

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Latest Updates on Advanced Earn

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Will there be another product like Advanced Earn in the future?

At the moment, there is no confirmed timeline for a similar product. However, our team continuously evaluates and develops products based on market conditions and user needs. Any new offerings will be communicated through official announcements.

Knowledge Base Article

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Latest Updates on Advanced Earn

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Whether any civil or criminal proceedings can be initiated for furnishing information?

No. It is provided for in section 14 of the Prevention of Money Laundering Act, 2002, that the reporting entity, its directors and employees shall not be liable to any civil or criminal proceedings against them for furnishing information under clause (b) of sub-section (l) of section 12.

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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How do you protect my wallet?

CoinDCX stores all locked cryptos in highly secure cold and multi-signature wallets. For more information, please visit https://coindcx.com/security.

Knowledge Base Article

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Futures Trading

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Could I have the option to choose which features I'd like to enable the PIN for?

We will soon be introducing more preference options for the PIN feature where you will be able to control your preferences.

Knowledge Base Article

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PIN Related Issues

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Where can I get more information or assistance?

For any questions or concerns, please contact our support team through the in-app help section or at the official support email.

Knowledge Base Article

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Web3 - Fee Update

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Will the Order Form change for the All Market Section?

No, the Order Form will replicate the current Pro Mode design with no additional changes.

Knowledge Base Article

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CoinDCX Unified App

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What does the search experience look like?

The search will show: Recent searches. Top searches in Spot and Futures. Related tokens and pairs with relevant tags.

Knowledge Base Article

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CoinDCX Unified App

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Will my Advanced Earn investment auto-renew?

No. The auto-renew option will no longer be available as the product is being discontinued. All active balances have been unlocked and will not be automatically reinvested.

Knowledge Base Article

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Latest Updates on Advanced Earn

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What is CDD?

CDD stands for Customer Due Diligence, which is a process used by Reporting Entities to verify the identity of their customers and assess the risk of money laundering and terrorist financing.

Knowledge Base Article

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PMLA Rules from a User POV

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Why was I allowed CDW access earlier? Why is it blocked now?

Your access may have been available earlier, but as part of our regular transaction monitoring, we identified that one of the wallets you interacted with is associated with activities that do not comply with our policies. To keep our platform secure, we take immediate action once such cases are dete

Knowledge Base Article

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Crypto Deposit/Withdrawal Access Restriction

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How to transfer funds from your Union Bank to our Union Bank Account using Quick Bank Transfer (NEFT/RTGS)?

1. Select Quick Bank Transfer (RTGS/NEFT only) Log into your CoinDCX account, click on ‘Add Funds’ and enter the amount you want to transfer into your CoinDCX wallet. Click on ‘Select Payment Method’ and choose the ‘Quick Bank Transfer’ option. ​ ​ ​ 2. Add Beneficiary Details You will be provided w

Knowledge Base Article

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Quick Bank Transfer

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24