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What happens if there are multiple claimants or a legal dispute?

If there are competing claims, succession-related disputes, or ongoing court proceedings concerning the deceased user's assets, CoinDCX may pause the transmission process until the matter is resolved in accordance with applicable law.

Knowledge Base Article

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Demise Claim

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Why do I need to complete identity verification?

To protect your account from unauthorized changes, you'll be required to verify your identity using your PAN details, Date of Birth, and a selfie before your email address can be updated.

Knowledge Base Article

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Email ID Update

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Will it impact the PNL of my previous positions?

No, it will not impact the PNL of your previous positions. The impact of conversion rate revision is only applicable to positions that were active at the time of the revision.

Knowledge Base Article

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USDT<>INR Conversion Rate

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What is a Money Laundering offence?

a person shall be guilty of offence of money laundering if such person is found to have directly or indirectly attempted to indulge or knowingly assisted or knowingly is a party or is actually involved in one or more of the following processes or activities connected with proceeds of crime, namely:

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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What happens to unused funds in my INR Wallet?

To help maintain a secure and compliant platform, CoinDCX periodically reviews inactive balances. If funds remain unused in your INR Wallet for more than 365 days, they may be refunded to your registered bank account as part of our compliance process. If you have any questions, please reach out to o

Knowledge Base Article

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Wallet Balance & Transaction History

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What is AUC (Assets Under Custody)?

AUC is the total value of all customer crypto assets held with CoinDCX. You can think of it like the way your Demat account shows the total value of your shares - here it reflects your crypto holdings of CoinDCX, fully backed by reserves.

Knowledge Base Article

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Trust & Transparency Centre

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What are the obligations for verifying identity of clients under PMLA?

Section 11A together with Section 12 of the Prevention of Money Laundering Act, 2002, requires every reporting entity to verify and maintain the records of the identity of all its clients, as prescribed by rule 9 of the PML Rules.

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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How is the funding amount calculated in Past P&L?

Funding is displayed as an aggregate amount for the selected timeframe. It is calculated across all positions traded during that period, not for any individual or single position.

Knowledge Base Article

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Past PNL Enhancement

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I received an OTP from DigiLocker. What should I do?

Enter the OTP received on your registered mobile number on the DigiLocker verification screen. If you do not receive the OTP, wait for a few minutes and try again using the available Resend OTP option.

Knowledge Base Article

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DigiLocker – PIN-less Verification

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Can there be multiple authorized signatory?

To maintain a streamlined onboarding process and ensure compliance, we currently allow only one authorized signatory to log in and complete the onboarding journey. We cannot link multiple accounts to a single user ID. ​ We understand that this may pose limitations for some users who have multiple au

Knowledge Base Article

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Enterprise Onboarding

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What should I keep in mind when uploading my passport?

For a smooth verification process, make sure: The front and back of your passport are clearly visible.All four corners of the passport are visible.Your Passport Number, Name, Date of Birth, and Expiry Date can be clearly read.Your live selfie is clear and captured as instructed.​ Note: Only Indian p

Knowledge Base Article

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Passport Verification

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What is PIN-less DigiLocker verification?

PIN-less DigiLocker verification allows you to verify your Aadhaar using your mobile number and OTP, without entering your DigiLocker 6-digit PIN. This option is available when the mobile number registered with your CoinDCX account is linked to your DigiLocker account.

Knowledge Base Article

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DigiLocker – PIN-less Verification

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Can I use PIN-less DigiLocker login if my CoinDCX mobile number is different from my DigiLocker mobile number?

No. PIN-less login is based on the mobile number registered with your CoinDCX account being linked to your DigiLocker account. If no matching DigiLocker account is found, you can continue with the Aadhaar Number + DigiLocker PIN login option.

Knowledge Base Article

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DigiLocker – PIN-less Verification

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Why do I need to use my Aadhaar number and DigiLocker PIN?

If the mobile number registered with your CoinDCX account is not linked to your DigiLocker account, the PIN-less verification option may not be available. In this case, you can verify your Aadhaar by logging in to DigiLocker using your Aadhaar number and 6-digit DigiLocker PIN.

Knowledge Base Article

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DigiLocker – Aadhaar & PIN Verification

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What if I don't have Aadhaar or a passport?

A valid Aadhaar or passport is mandatory to complete KYC on CoinDCX. If you don't have either document, we recommend applying for at least one before proceeding with KYC.

Knowledge Base Article

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Passport Verification

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What type of bank accounts are accepted for verification?

At CoinDCX, we make it easy for you to verify your account. For individual users, you can use your Indian savings bank account, and if you're part of an enterprise, corporate, or proprietorship, simply use the Indian current bank account under your company's name. It's important to note that we don'

Knowledge Base Article

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Verify Bank Account Using Bank Details

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What documents need to be submitted to the Reporting Entity for Client Due Diligence,if the client is an unincorporated association or a body of individuals?

Following document need to be verified and maintained when the client is an body of individuals : Where the client is an unincorporated association or a body of individuals, it shall submit to the reporting entity the certified copies of the following documents or the equivalent e-documents thereof,

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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Will any fees be deducted when my funds are unlocked?

No additional charges are applied as part of the product sunset. Your available balance will simply be unlocked and reflected in your wallet.

Knowledge Base Article

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Latest Updates on Advanced Earn

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How does PMLA, 2002 define records?

Records include the records maintained in the form of books or stored in a computer or such other form as may be prescribed.

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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What are Backup Codes?

Backup Codes are one-time recovery codes that help you access your CoinDCX account if you can't use your Google Authenticator app/OTP. Each Backup Code can only be used once. We recommend generating and storing them securely so you can recover access to your account if needed. Note: Backup Codes can

Knowledge Base Article

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Backup Codes

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24