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Will there be more changes to fees in the future?

At present, there are no additional changes planned. Any adjustments will be communicated in advance to all users.

Knowledge Base Article

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Web3 - Fee Update

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What if I don't have Aadhaar or a passport?

A valid Aadhaar or passport is mandatory to complete KYC on CoinDCX. If you don't have either document, we recommend applying for at least one before proceeding with KYC.

Knowledge Base Article

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Passport Verification

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When should I use a Backup Code?

You can use a Backup Code if you're unable to access your Google Authenticator app, for example if: You've lost your phone.You've changed to a new device.Your authenticator app isn't available.You're unable to generate a valid 2FA code. Backup Codes are designed as a recovery option and should only

Knowledge Base Article

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Backup Codes

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Will CoinDCX automatically handle all my tax payments?

No. CoinDCX only provides transaction records, TDS certificates, and access to tax reporting tools. Users remain responsible for calculating, reporting, and paying any applicable taxes while filing their Income Tax Returns (ITR). For tax-related advice, we recommend consulting a Chartered Accountant

Knowledge Base Article

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Reports

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Can I update my deposit request?

Yes. You can update your deposit details only for Bank Transfer deposits (IMPS, NEFT, or RTGS). ​ This applies if you've: ​ Created a deposit request by tapping "I Have Paid Now" after completing a bank transfer, orEntered an incorrect Transaction Amount or Transaction Reference ID (UTR/RRN) while s

Knowledge Base Article

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Deposit Requests

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Will I still receive returns from Advanced Earn?

No. Once the product is sunset and balances are unlocked, Advanced Earn will no longer generate returns or yield. Your funds will simply be made available in your wallet for you to use as you choose.

Knowledge Base Article

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Latest Updates on Advanced Earn

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Can I recover a deleted layout?

No, once a layout is deleted, it cannot be recovered. It’s recommended to create a copy of important layouts to avoid losing them.

Knowledge Base Article

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Layout

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How do I transfer funds between my CoinDCX wallets?

You can transfer funds between your CoinDCX wallets by following these steps: On the CoinDCX App Open the CoinDCX App and log in to your account.Go to Portfolio.Tap OverviewTap Transfer.Select the To WalletDouble-check From Wallet.Choose the asset you want to transfer.Enter the transfer amount.Tap T

Knowledge Base Article

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Transfer Funds Across Wallets

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Which devices support Biometric Login?

Biometric Login is available on compatible devices that support: Fingerprint authenticationFace ID or facial recognition Your device must have biometric authentication set up in its system settings before you can enable it in the CoinDCX app.

Knowledge Base Article

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Biometric Login

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How can I view my INR deposit and withdrawal history?

You can view your INR transaction history through both the CoinDCX App and the CoinDCX Website. On the CoinDCX App Log in to the CoinDCX App.Go to Portfolio.Tap Funds.Select INR.Scroll down to view your deposit and withdrawal history.​ On the CoinDCX Website Visit the CoinDCX Website and log in to y

Knowledge Base Article

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Wallet Balance & Transaction History

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Do I need to upload a selfie for Re-KYC?

If there are no changes to your KYC details, a selfie is generally not required. If you're updating your KYC information, you'll be asked to upload a selfie for identity verification.

Knowledge Base Article

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Re-KYC Verification

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Why can't I change my password?

If you're having trouble changing your password, here are a few things to check: Make sure you've entered your current password correctly.Ensure your new password meets the required password criteria.Confirm that both password fields match.Complete the OTP or 2FA verification if prompted. Your passw

Knowledge Base Article

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Password Management

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What can I do using API?

API allows access to: Place Limit OrdersPlace Market OrdersFunds BalanceAccount Details

Knowledge Base Article

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Permissions & Access

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What is a nominee?

A nominee is a person you choose to receive the assets held in your CoinDCX account in the unfortunate event of your demise. Adding a nominee helps simplify the asset transmission process, subject to applicable laws and verification requirements.

Knowledge Base Article

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Nomination

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How does transferring tokens from CoinDCX to CoinDCX Web3 affect my portfolio?

Your CoinDCX Portfolio and CoinDCX Web3 Portfolio are maintained separately. When you transfer tokens from CoinDCX to CoinDCX Web3, the value of those tokens is deducted from your CoinDCX Portfolio and reflected in your CoinDCX Web3 Wallet. For example, if you transfer $100 worth of tokens to CoinDC

Knowledge Base Article

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Transfer

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What is an auto-scale on a chart?

Auto scale adjusts the chart view automatically to fit all visible price movements. It helps keep everything in view, even when you zoom in or out. ​ ​

Knowledge Base Article

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Charts & Indicators

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Can I still transfer funds between wallets manually?

Yes.The existing manual wallet transfer functionality remains available and can be used anytime.

Knowledge Base Article

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Unified Wallet

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Where can I view my Trade or Swap history?

You can view your Web3 trading history by following these steps: CoinDCX App → Web3 → Wallet → Activity. All Swap orders will appear under the Trade section.

Knowledge Base Article

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Crypto to Crypto Swap

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Can I decide how my assets are shared between nominees?

Yes. If you've added two nominees, you can choose the percentage of assets allocated to each nominee. Important: The combined share of all nominees must equal 100%.

Knowledge Base Article

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Nomination

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What is the role of Directorate of Enforcement (ED)?

The Directorate of Enforcement is a multi-disciplinary organization mandated with investigation of offenses of money laundering and violations of foreign exchange laws. The statutory functions of the Directorate include enforcement of following Acts: The Prevention of Money Laundering Act, 2002 (PML

Knowledge Base Article

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PMLA Rules from a User POV

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24