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Where should I store my Backup Codes?

Store your Backup Codes somewhere safe where only you can access them. For example, you can: Save them in a trusted password manager.Download and store them securely.Print and keep them in a safe place.​ Never share your Backup Codes with anyone, including someone claiming to be from CoinDCX Support

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Backup Codes

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Can I customize the slippage percentage in Quick Trade?

Yes. You can customize the slippage percentage while placing an order in Web3, both for Quick Trade and Normal Swap. This allows you to control how much price movement you are willing to accept during execution.

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Quick Trade

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Can a demise claim be put on hold?

Yes. A claim may be placed on hold if additional verification is required or if there are legal disputes, competing claims, or pending court proceedings relating to the deceased user's assets. The claim will continue once the required legal requirements have been fulfilled.

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Demise Claim

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What should I do if I lose my Backup Codes?

If you've lost your Backup Codes but still have access to your CoinDCX account, you can generate a new set by selecting Reset from the Backup Codes section on the CoinDCX website. If you've also lost access to your Google Authenticator app and can't log in, contact CoinDCX Support by tapping "Chat N

Knowledge Base Article

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Backup Codes

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Where can I get more information or assistance?

For any questions or concerns, please contact our support team through the in-app help section or at the official support email.

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Web3 - Fee Update

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What happens after I report a fraud to CoinDCX?

Once you report a suspected fraud or unauthorized activity, CoinDCX will review the reported account activity and assess the details provided. ​ To help protect your account during the review, CoinDCX may take appropriate security measures, including temporarily restricting or suspending deposits, w

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Reporting Fraud & What Happens Next

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Do I need a CoinDCX account to raise a demise claim?

Yes. If you don't already have a CoinDCX account, you'll be required to create one before the transmission process can proceed.

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Demise Claim

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How do I disable Biometric Login?

If you no longer wish to use biometrics: Open the CoinDCX app.Go to Profile > Security Settings.Select Biometric Login.Turn off the Biometric Login toggle.Confirm your choice if prompted. You can continue using your Login PIN or password to access your account.

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Biometric Login

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Can I trade with different tokens using Quick Trade?

No. Quick Trade supports swapping only with the native token of the blockchain network. For example, if you are trading a token on the Solana network, the swap must be done using SOL. If you want to swap using a different token or INR, you will need to use the Normal Swap option.

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Quick Trade

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Why isn't my new password being accepted?

Your new password may not be accepted if: It doesn't meet the required password criteria.The confirmation password doesn't match.The verification process wasn't completed successfully. Your password must: Be at least 8 characters long.Include 1 uppercase letter (A–Z).Include 1 lowercase letter (a–z)

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Password Management

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Since when Virtual Assets are covered under PMLA Act 2002?

As per the Notification received from Department of Revenue, Ministry of Finance on 7th March 2023, Virtual Digital Assets, their safekeeping or administration is covered under PMLA Act 2002.

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PMLA Rules from a User POV

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Where can I check my Quick Trade orders?

You can view your Quick Trade orders directly in the app: Login → Web3 → Wallets → Activity Orders placed using Quick Trade will be shown as “Quick Trade” Orders placed using Normal Swap will be shown as “Trade"

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Quick Trade

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Is it mandatory to pay TDS?

Yes. As per the Income Tax Act, CoinDCX is required to deduct TDS on eligible transactions. The deducted amount is reflected against your PAN and can be adjusted against your tax liability or claimed as a refund while filing your Income Tax Return (ITR), subject to applicable tax rules.

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Tax Deducted at Source (TDS)

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When should I use a Backup Code?

You can use a Backup Code if you're unable to access your Google Authenticator app, for example if: You've lost your phone.You've changed to a new device.Your authenticator app isn't available.You're unable to generate a valid 2FA code. Backup Codes are designed as a recovery option and should only

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Backup Codes

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How do I complete Aadhaar verification using PIN-less DigiLocker login?

Select Continue with DigiLocker on the Aadhaar verification screen.You will be redirected to DigiLocker.The mobile login option will be selected by defaultEnter your registered mobile number.Enter the OTP received from DigiLocker.Provide consent to share your Aadhaar details with CoinDCX.Once your A

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DigiLocker – PIN-less Verification

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How do I reset my Backup Codes?

If you've used your Backup Codes or believe they've been compromised, you can generate a new set. Log in to the CoinDCX website and go to: Tap on the Profile Icon > Security > Backup Codes > Manage ​ Select Reset, complete the required verification, and a new set of 10 Backup Codes will be generated

Knowledge Base Article

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Backup Codes

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How can I protect myself from being used for money laundering?

You can protect yourself from being used for money laundering by being aware of the risks and red flags of money laundering, and by reporting any suspicious activity to the authorities or financial institution.

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PMLA Rules from a User POV

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What happens if I lose access to my Google account?

Your CoinDCX Web3 wallet is linked to your Google account. If you lose access to that Google account, you may also lose access to your Web3 wallet and the assets stored in it. We recommend recovering your Google account through Google as soon as possible. Failure to regain access may result in the p

Knowledge Base Article

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Introduction to Web 3

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Can I use my Login PIN instead of my password?

Your Login PIN is designed for quicker access to the CoinDCX app after it has been set up. For certain actions, such as logging in on a new device or making security-related changes, you may still be asked to enter your password, OTP, or complete 2FA verification.

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Login PIN

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What happens if there are multiple claimants or a legal dispute?

If there are competing claims, succession-related disputes, or ongoing court proceedings concerning the deceased user's assets, CoinDCX may pause the transmission process until the matter is resolved in accordance with applicable law.

Knowledge Base Article

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Demise Claim

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24