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Since when Virtual Assets are covered under PMLA Act 2002?

As per the Notification received from Department of Revenue, Ministry of Finance on 7th March 2023, Virtual Digital Assets, their safekeeping or administration is covered under PMLA Act 2002.

Knowledge Base Article

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PMLA Rules from a User POV

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What is INR to Crypto Swap in Web3?

INR to Crypto Swap allows you to buy supported cryptocurrencies in CoinDCX Web3 using the INR balance available in your Spot Wallet.

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INR to Crypto Swap

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Does a Layout save both drawings and indicators?

Yes, a layout saves both drawings and indicators together for a specific pair. This ensures that your complete chart setup is preserved in one place.

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Layout

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Who can I contact for further support?

If you have any further questions regarding Advanced Earn or your balance, please feel free to reach out to us. We will be happy to assist you.

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Latest Updates on Advanced Earn

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Will there be another product like Advanced Earn in the future?

At the moment, there is no confirmed timeline for a similar product. However, our team continuously evaluates and develops products based on market conditions and user needs. Any new offerings will be communicated through official announcements.

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Latest Updates on Advanced Earn

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Can I withdraw my funds after the unlock?

Yes. Once your Advanced Earn balance is unlocked and reflected in your wallet, you can withdraw if you have CW Access, trade, or transfer the funds as per your preference.

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Latest Updates on Advanced Earn

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When should I block a device?

You should consider blocking a device if: You no longer use that device.You've sold or given away the device.Your phone or laptop has been lost or stolen.You notice a device that you don't recognize. Blocking unused or unfamiliar devices helps keep your account secure.

Knowledge Base Article

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Verified Devices

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How can I create a strong password?

A strong password should: Be at least 8 characters long.Include uppercase and lowercase letters.Include at least one number.Be unique to your CoinDCX account.Avoid using easily guessable information such as your name, mobile number, or date of birth.

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Password Management

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My token was delisted and converted to USDT. Will TDS be deducted?

If a delisted token is converted to USDT as part of the delisting process, applicable TDS may be deducted as per prevailing tax regulations before the proceeds are credited to your account.

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Tax Deducted at Source (TDS)

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Why are the Buy and Sell prices different in Insta Trading?

The Estimated Buying Price and Estimated Selling Price represent the best available market prices at the time you place your order. Since buy and sell prices depend on market conditions, available liquidity, and the current market spread, they may differ from each other. For this reason, the price y

Knowledge Base Article

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Insta Trading

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Why can't I enable Biometric Login?

If you're unable to enable Biometric Login, check the following: Make sure your device supports biometric authentication.Ensure fingerprint or Face ID is already set up in your device settings.Update the CoinDCX app to the latest version.Restart the app and try again. If the issue continues, contact

Knowledge Base Article

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Biometric Login

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How often is this information updated?

All reserves, CIPF, TDS, and trading data are updated monthly and displayed in the Transparency Centre.

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Trust & Transparency Centre

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What is a Co-operative Bank?

Co-operative bank shall have the same meaning as assigned to it in clause(dd) of section 2 of the Deposit Insurance and Credit Guarantee Corporation Act 1961.

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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Which devices support Biometric Login?

Biometric Login is available on compatible devices that support: Fingerprint authenticationFace ID or facial recognition Your device must have biometric authentication set up in its system settings before you can enable it in the CoinDCX app.

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Biometric Login

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Why am I seeing a profit even though the LTP shows an unrealized loss?

That’s because your locked margin has gained value after the conversion rate was revised. The gain on your margin can offset your unrealized loss from the LTP movement leading to a net profit display. Let’s understand this with an example: Locked Margin: 34.70 USDT Old Conversion Rate: ₹100 → INR Va

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USDT<>INR Conversion Price Revised

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Can my VIP Level decrease as well?

Yes, VIP Levels are dynamic and based on your last 30 days trading volume. If your trading activity reduces, your VIP Level may be adjusted accordingly during the weekly review.

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VIP Levels

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Why have backup codes?

If you lose your phone or otherwise can't get an OTP by text or codes via Google Authenticator, you can use backup codes to sign in to your CoinDCX Account.

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Backup Codes

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What documents need to be submitted to the Reporting Entity for Client Due Diligence,if the client is an unincorporated association or a body of individuals?

Following document need to be verified and maintained when the client is an body of individuals : Where the client is an unincorporated association or a body of individuals, it shall submit to the reporting entity the certified copies of the following documents or the equivalent e-documents thereof,

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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Will the refund be credited if I close my position on the same day?

Yes. Refund eligibility is determined based on the trading fees charged on eligible trades executed during the day, irrespective of whether the position remains open or is closed on the same day. If trading fees are charged on your eligible trades, the corresponding refund will also be processed for

Knowledge Base Article

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Refund Based Trading Fees in Options Trading

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Is Biometric Login secure?

Yes. Biometric Login uses your device's built-in security features to verify your identity. Your fingerprint or facial data is stored securely on your device and is not stored by CoinDCX.

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Biometric Login

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24