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What happens after I report a fraud to CoinDCX?

Once you report a suspected fraud or unauthorized activity, CoinDCX will review the reported account activity and assess the details provided. ​ To help protect your account during the review, CoinDCX may take appropriate security measures, including temporarily restricting or suspending deposits, w

Knowledge Base Article

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Reporting Fraud & What Happens Next

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How can a Sub-Account manage their Security settings?

Log in to the CoinDCX website: https://account.coindcx.com/login​ Click the Profile icon in the top-right corner.Select Security.​ The following settings can be changed, updated, or managed: Google AuthenticatorPasswordVerified DevicesBackup Codes

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Sub-Account Profile & Security

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Do I need a CoinDCX account to raise a demise claim?

Yes. If you don't already have a CoinDCX account, you'll be required to create one before the transmission process can proceed.

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Demise Claim

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Why is my TDS rate higher than 1%?

While the standard TDS rate is 1%, higher rates may apply under the following circumstances: A TDS rate of 20% may apply if your PAN is not linked with Aadhaar, as per applicable government guidelines. Please note that it may take a few days for Aadhaar-PAN linking updates to reflect in government r

Knowledge Base Article

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Tax Deducted at Source (TDS)

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Since when Virtual Assets are covered under PMLA Act 2002?

As per the Notification received from Department of Revenue, Ministry of Finance on 7th March 2023, Virtual Digital Assets, their safekeeping or administration is covered under PMLA Act 2002.

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PMLA Rules from a User POV

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Why hasn't my Sub-Account been activated?

A newly created Sub-Account must verify its registered email address before it can be used. If the verification email hasn't been received or has expired, the master account can resend it by going to: Profile → Sub-Accounts → Resend Email

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Account Creation & Activation

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Will I be able to see the charges breakdown before placing a Quick Trade order?

Yes. The complete fee and charges breakdown will be displayed on the order page before you confirm and place your Quick Trade order.

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Quick Trade

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When should I use a Backup Code?

You can use a Backup Code if you're unable to access your Google Authenticator app, for example if: You've lost your phone.You've changed to a new device.Your authenticator app isn't available.You're unable to generate a valid 2FA code. Backup Codes are designed as a recovery option and should only

Knowledge Base Article

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Backup Codes

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Where can I check my Quick Trade orders?

You can view your Quick Trade orders directly in the app: Login → Web3 → Wallets → Activity Orders placed using Quick Trade will be shown as “Quick Trade” Orders placed using Normal Swap will be shown as “Trade"

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Quick Trade

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What should I do if I lose my Backup Codes?

If you've lost your Backup Codes but still have access to your CoinDCX account, you can generate a new set by selecting Reset from the Backup Codes section on the CoinDCX website. If you've also lost access to your Google Authenticator app and can't log in, contact CoinDCX Support by tapping "Chat N

Knowledge Base Article

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Backup Codes

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Is TDS/Tax applicable on Web3 transactions?

No. Tax Deducted at Source (TDS) is not applicable on token Buy or Sell transactions made in CoinDCX Web3. However, you remain responsible for complying with applicable tax laws and reporting any taxable gains when required.

Knowledge Base Article

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Crypto to Crypto Swap

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Will I be notified if a token is placed under Exit Mode or Maintenance?

Yes. We'll notify users through multiple channels, including The Announcements page, Email communication & Push Notifications (PNs), where applicable. We recommend keeping notifications enabled and checking our announcements regularly for the latest updates.

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Exit Mode/Maintenance

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Until when will the Last Financial Year P&L data be available?

The Last Financial Year P&L option will remain available until June of this year. After that, only the current financial year data will be available for viewing.

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Past PNL Enhancement

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Can I use both Biometric Login and a Login PIN?

Yes. Biometric Login is an additional convenience feature. If biometric authentication isn't available or doesn't work, you can still use your Login PIN or password to log in.

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Biometric Login

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How do I reset my Backup Codes?

If you've used your Backup Codes or believe they've been compromised, you can generate a new set. Log in to the CoinDCX website and go to: Tap on the Profile Icon > Security > Backup Codes > Manage ​ Select Reset, complete the required verification, and a new set of 10 Backup Codes will be generated

Knowledge Base Article

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Backup Codes

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How can I protect myself from being used for money laundering?

You can protect yourself from being used for money laundering by being aware of the risks and red flags of money laundering, and by reporting any suspicious activity to the authorities or financial institution.

Knowledge Base Article

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PMLA Rules from a User POV

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Why can't I change my password?

If you're having trouble changing your password, here are a few things to check: Make sure you've entered your current password correctly.Ensure your new password meets the required password criteria.Confirm that both password fields match.Complete the OTP or 2FA verification if prompted. Your passw

Knowledge Base Article

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Password Management

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What happens if I lose access to my Google account?

Your CoinDCX Web3 wallet is linked to your Google account. If you lose access to that Google account, you may also lose access to your Web3 wallet and the assets stored in it. We recommend recovering your Google account through Google as soon as possible. Failure to regain access may result in the p

Knowledge Base Article

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Introduction to Web 3

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Do I need to complete KYC again for CoinDCX Web3?

No. If you have already completed your KYC on CoinDCX, you do not need to complete it again. By accepting the CoinDCX Web3 Terms & Conditions, you authorize CoinDCX to securely share your KYC information with the CoinDCX Web3 entity.

Knowledge Base Article

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Introduction to Web 3

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How can I keep my account secure across multiple devices?

Here are a few best practices: Review your Verified Devices regularly.Block devices you no longer use.Enable Two-Factor Authentication (2FA).Never share your login credentials.Keep your app updated to the latest version. These simple steps can help keep your CoinDCX account secure.

Knowledge Base Article

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Verified Devices

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24