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When will I receive my rewards?

As soon as you complete a task and click on Claim Button, your rewards will immediately be credited in your a/c. Details can be found under My Rewards.

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Reward Hub

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How do I become a Prime User?

Membership is by invitation only for High Net Worth Individuals (HNIs) with an investment capacity of ₹50 lakhs or more, and customers with an existing minimum portfolio on CoinDCX. If you meet the criteria, the Prime team will reach out to you via email, WhatsApp, or call.

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CoinDCX prime

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What is CoinDCX Prime?

The Prime program will be a service layer that will sit on top of existing offerings like trading fee discounts under the VIP program and large order executions through the OTC desk. It is designed to meet the needs of High Net Worth Individuals (HNIs), Family Offices, and Institutional Investors.

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CoinDCX prime

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How can I track and manage my earned rewards?

Your rewards can be found in Rewards Hub > My Rewards

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Reward Hub

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How are the rewards distributed?

Rewards can be directly allocated to your locked balance & unlocked balance, locked balance with specific conditions depending upon campaigns the user has participated in.

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Reward Hub

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What are the benefits of participating in the Rewards Hub?

User will be able to earn rewards in the form of inr or crypto tokens /coins

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Reward Hub

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What kinds of rewards can I earn?

Rewards can be distributed in various ways, including: Fixed amounts in USDT or INR or any other token Variable amounts in USDT or INR or any other Token as per tasks assigned to each user.

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Reward Hub

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How can I delete or block the devices I have once used to login to my CoinDCX Account?

Login to your CoinDCX account at https://coindcx.com/login. Click on the top right profile icon on the screen and click on ‘Profile’ >> Security.Under ‘Authentication’, you will get the option of ‘Verified Devices’’. Click on ‘Manage’Under ‘Signed Out’, you will be able to see all the devices you ha

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Account Related

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How can I check which devices I am currently logged in with my CoinDCX Account?

Log in to your CoinDCX App. Tap the profile icon (top right) and select ‘Security’. Tap ‘Security’ view the verified devices option. Tap ‘Verified Devices’ to view all devices logged into your account. ​ Note: If you notice any suspicious devices, block them immediately. ​ For further action, disabl

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Account Related

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How to know if an email or website is from CoinDCX?

Official CoinDCX emails and websites will only appear on or come from our verified domain such as coindcx.com. You can view the email’s full headers to find out if it came from a forged address: Gmail While viewing the email, click “…” (More) in the upper right corner." Click 'show original'. Check

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Account Related

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Is there a Bug Bounty program?

If you believe you have found a security vulnerability or Bug that affects CoinDCX’s website or application, please report it to us. Our team will investigate all legitimate reports and quickly fix the problem. Refer to this link for more information.

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How can I add an address as a ‘Trusted Address’?

Follow the steps below to add new addresses to your CoinDCX account: Step 1: Login to your CoinDCX account at https://coindcx.com/​ Step 2: Click on Security from the drop-down on your Profile button. ​​ Step 3: The Security page will open and you must click on the Manage button for Address Manageme

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Account Related

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What do I do if I see suspicious activity in my account?

If you come across any suspicious activity, please contact our customer support immediately and raise a support ticket. ​ Also, we recommend that you change your password and enable 2FA for better security.

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What is Two-Factor Authentication (2FA), and how does it enhance account security?

​ Two-factor authentication (2FA) adds an extra layer of security to your CoinDCX account. Here's how it helps: Ensures only you can access your account. Confirms that only you can perform critical actions like deposits, withdrawals, or trades. This additional protection helps safeguard your account

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How to remove a Trusted Address?

You can remove an address as a trusted one by clicking on the checkbox and then the “Unmark Trusted” button. You will need to confirm this deletion by going to the confirmation we would have sent to your email address and the address will be unmarked as trusted. Note - Please note that unmarking doe

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How to beware of email and telephone scams?

CoinDCX will never call you personally on your phone. If you find a phone number claiming to be for CoinDCX support, it's a scam. Do not call it. Instead, please send us a support ticket with information about the scam.

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How to secure the CoinDCX account?

Please follow the guidelines to secure your CoinDCX account: Set up 2-Factor Authentication: Setting up Two-Factor Authentication will ensure that no-one can access your CoinDCX account without obtaining both your password and the second factor to your security - whether it’s your OTP or Google Auth

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How does two-factor authentication (2FA) for Login work?

Go to CoinDCX Login and enter your login credentials. After signing in, open the Google Authenticator app on your mobile device. Enter the 6-digit code from the Google Authenticator app. Click confirm to complete the login. ​ You’re now logged in securely!

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How to keep your funds secure on CoinDCX?

If you are an existing user of CoinDCX Pro and have secured your account already with a security rating of 4/4 then your funds are completely secure. For the existing users who have not secured their CoinDCX Pro account or the new users who have joined CoinDCX, there are multiple ways in which you c

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How to Enable Trusted Withdrawals?

Enabling withdrawals is a one-step procedure. Click on the Enable Only-Trusted toggle beside the “Add Address” button. And you will get the following screen. Once you enter your Withdrawal password, you will be asked to enter your one-time 2FA. Trusted withdrawal is activated as soon as you accept t

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Account Related

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24