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What happens after I submit my complaint to Grievance?

Once you submit your grievance, it will be reviewed by our Grievance Specialists. ​ If additional information or clarification is required, our team will contact you using your registered contact details. ​ To help us review your grievance without delays, please ensure you have included all the requ

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Grievance

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What information do I need to provide when raising my complaint to Grievance?

To help us review and resolve your grievance more efficiently, please include the following details in your email to [email protected]: ​ Your registered email addressYour ticket ID (mandatory)A detailed description of the issueRelevant transaction details, where applicableSupporting documents o

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Grievance

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Can I undo or redo things I’ve done on the chart?

Yes, you can undo or redo actions like drawings, indicators, or setting changes from the undo button on the top toolbar. This helps you experiment without worrying about mistakes.

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Charts & Indicators

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Will my chart settings and drawings be saved?

In most cases, your chart settings and drawings are saved automatically in your browser. If you clear browser data or switch devices, you may need to set them again.

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Charts & Indicators

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How do I place an Insta Buy order on the App?

Log in to the CoinDCX App. Go to Invest or use the Search option. Search for and select the cryptocurrency you want to buy. Tap Buy. You will see the Estimated Buying Price, which is the best available market price at that moment. This price may differ from the selling price. Enter the amount or qua

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Insta Trading

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How do I sell a cryptocurrency using Insta on the Website?

Log in to your CoinDCX account. Go to Trade → Coins → Quick Buy. Search for and select the cryptocurrency. Choose Sell. You will see the Estimated Selling Price, which reflects the best available market price. It may differ from the buying price. Enter the quantity you want to sell. Review the estim

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Insta Trading

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Where can I view the cryptocurrencies I purchased?

Once your order is successfully executed, the purchased cryptocurrencies will be available under Portfolio → Coins.

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Spot Trading

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Can I edit my deposit request on the CoinDCX Website?

No. The Edit Deposit Details feature is currently available only on the CoinDCX App.

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Deposit Requests

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Will I receive reminders to maintain balance?

Yes, you will receive in-app nudges across the Homepage, Invest, and Portfolio sections, along with alerts when your SIP is due in 1 day or 7 days, and a popup reminder if your wallet balance is insufficient for SIPs due within the 24 hours. Additionally, the Funds Planner widget in your Portfolio p

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Systematic Investment Plan (SIP)

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INR Withdrawal page is blank or not loading.

If the INR Withdrawal page appears blank or doesn't load, try the following: Check that you have a stable internet connection.Switch between Wi-Fi and mobile data.Force close and reopen the CoinDCX App.Update the CoinDCX App to the latest version.Disable any VPN, ad blocker, content blocker, or link

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Unable to Withdraw INR

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What is CARF?

To address the risk of tax evasion and ensure transparency in tax reporting of crypto transactions, the Organisation for Economic Co-operation and Development, together with G20 countries, developed the Crypto-Asset Reporting Framework (CARF). It is a “dedicated global tax transparency framework whi

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CARF

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How do I disable content blockers?

If content blockers are enabled on your device, they may prevent the INR Withdrawal page from loading correctly. On iPhone (iOS) Go to: Settings → Screen Time → Content & Privacy Restrictions → Content Restrictions → App Store, Media, Web & Games → Web Content → Unrestricted On Android Disable conte

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Unable to Withdraw INR

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Will there be another product like Advanced Earn in the future?

At the moment, there is no confirmed timeline for a similar product. However, our team continuously evaluates and develops products based on market conditions and user needs. Any new offerings will be communicated through official announcements.

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Latest Updates on Advanced Earn

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Are charges applied on every installment?

Yes, charges are applied on each SIP installment. Every time an installment is executed, the standard fee and applicable GST are deducted as per the defined charges before the investment is processed.

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Systematic Investment Plan (SIP)

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What is the Systematic Investment Plan?

A Systematic Investment Plan (SIP) is a simple and disciplined way to invest a fixed amount at regular intervals daily, weekly, or monthly into assets like mutual funds, stocks, or cryptocurrencies. It helps you build wealth gradually while benefiting from consistency and market price averaging.

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Systematic Investment Plan (SIP)

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Where can I manage my SIPs?

You can manage and track all SIPs under Portfolio → SIP, where you can view: Invested amount SIP count Frequency and schedule Timeline of all activities

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Systematic Investment Plan (SIP)

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Will my SIP be cancelled if I miss installments?

No, your SIP will not be cancelled even if you miss one or more installments due to insufficient balance. The SIP will remain active and continue as per the selected schedule, and once you maintain sufficient balance in your wallet, the next installment will be deducted accordingly.

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Systematic Investment Plan (SIP)

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What is the best time to invest in the SIP?

There is no ‘good’ or ‘best’ time to invest through the Systematic Investment Plan (SIP). All SIP orders are executed as market orders so you don’t have to wait for the perfect opportunity to invest. Once you select a particular fund to invest in, you can start any time and invest regularly every we

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Systematic Investment Plan (SIP)

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Can I create multiple SIPs?

Yes, you can create multiple SIPs based on your investment needs. You can set up multiple SIPs for the same token with different amounts and frequencies (for example, one weekly SIP and another monthly SIP), or you can start SIPs across multiple tokens at the same time to diversify your investments.

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Systematic Investment Plan (SIP)

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Which tokens can I start a SIP in on CoinDCX?

You can start a SIP in a wide range of popular cryptocurrencies such as Bitcoin, Ethereum, Solana, XRP, Dogecoin, Shiba Inu, Cardano, BNB, TRON, Pepe, Sui, Polygon, Polkadot, and more. You can view the complete list in the app under Invest → SIP.

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Systematic Investment Plan (SIP)

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24