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What is gas/network fees?

Gas fees represent the charges imposed by the blockchain for ensuring its security.

Knowledge Base Article

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Trade

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What happens if I by mistake transfer funds to someone else's unique bank account details from my bank account?

The amount will be refunded to the source bank account within 7-10 working days.

Knowledge Base Article

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Quick Bank Transfer

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Can I transfer crypto directly from Okto to the CoinDCX Web 3?

Unfortunately, the Okto wallet and the CoinDCX Web 3 are separate entities, so crypto tokens cannot be transferred between them

Knowledge Base Article

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Transfer

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If I transfer a token from CoinDCX to Web 3, how does it affect my portfolio value in CoinDCX?

Your CoinDCX and Web 3 portfolios are kept separate. So, if you transfer $100 from CoinDCX to Web 3, your CoinDCX portfolio will decrease by $100.

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Transfer

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Do I have to complete KYC again?

No, you won't need to repeat the KYC process. By accepting CoinDCX Web 3's terms and conditions, you authorize CoinDCX to share your KYC information with the CoinDCX Web 3 entity.

Knowledge Base Article

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Getting Started

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Can Okto Points earned in CoinDCX Web3 mode be transferred or used elsewhere?

Okto Points earned within CoinDCX's Web3 mode are exclusive and cannot be transferred or used in Okto or any other platform. These points are specifically intended for use within CoinDCX Web3 to enhance your trading and engagement experience.

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Okto Points

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Will I incur gas fees when adding and sending funds?

Yes, gas fees apply to all transactions on the blockchain.

Knowledge Base Article

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Transfer

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Do I need to link my email to my Web3 account?

Yes, you need to connect your Google account to your Web3 wallet for access.

Knowledge Base Article

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WEB 3 Recovery

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If I change my CoinDCX email address that’s linked to my Web3 wallet, will I still have access to it?

Changing your CoinDCX email address that is linked to your Web3 wallet might affect your access to it in cases where the recovery file is either not saved or deleted. Hence, we highly recommend you to save the recovery file on your device and also at another secure location to avoid a single point o

Knowledge Base Article

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WEB 3 Recovery

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Can I see my wallet address on the blockchain?

Yes, you can view your wallet address on the blockchain. It’s publicly accessible.

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WEB 3 Custody

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How can I update deposit details (Transaction amount / UTR / Reference ID)?

Please follow the steps below to update deposit details (Transaction amount/UTR/Reference ID)Login to your CoinDCX app and click on the ‘Profile icon’.Click on 'Available to Invest'. Select the deposit request which needs to be edited. Edit the deposit details as required and click 'U

Knowledge Base Article

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INR Deposits

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Is it mandatory to save the recovery file?

While it’s not required, we highly recommend saving the recovery file. It helps prevent situations where you might lose access to your Web3 account. The recovery file will look like “COINDCX_DO_NOT_DELETE_1234.txt”

Knowledge Base Article

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WEB 3 Recovery

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What is the significance of extreme liquidity in the CoinDCX Futures API?

Extreme liquidity ensures lightning-fast execution of trades, eliminating delays. This feature allows traders to seize opportunities with precision, enhancing the overall efficiency of the trading experience.

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Trading Related Queries

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What is Invested value?

It is the total amount invested by you in all coins that you currently hold considering the profit or loss incurred. ​For example, on 1st March 2022, you invested INR 100. This is your investment. One month later, on 1st April 2022, this INR 100 value became INR 500 on account of the markets going u

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Portfolio Value

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What is money laundering?

Money laundering is the process of converting proceeds obtained from criminal activity into legitimate funds. It involves concealing the source of illegal money by disguising it as legitimate funds.

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PMLA Rules from a User POV

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I paid $X for a token, but the tokens I received are worth less than $X. Can I get a refund?

We understand that token prices can fluctuate. Before you complete your purchase, we provide an estimate of the number & value of tokens you'll receive and give a warning about potential value changes due to market fluctuations. Because token values can change rapidly, we are unable to offe

Knowledge Base Article

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Trade

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How do I reset my password?

If you need to reset your CoinDCX account password, just follow these simple steps:Click on "Forgot password" on the login page.​​Fill in the required details, such as your registered email and new password, and then click on "Submit."​​You'll receive an OTP on your register

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Login

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Why is my Crypto Deposit not activated?

Risk Assessment: Your account did not meet the required benchmarks in our internal risk assessment.Geographical Restrictions: This feature is unavailable in your specific location.​We understand this may be disappointing, but please know that our top priority is the security and safety of all users.

Knowledge Base Article

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Crypto Deposits

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How to create a Deposit Request?

Please follow the steps below to raise a deposit request:Login to your CoinDCX app and click on the ‘Profile icon’.​Click on 'Available to Invest'.Enter the amount that you have deposited and continue. Click the Net Banking (IMPS/NEFT) option. Enter the transaction ID generated from the ba

Knowledge Base Article

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INR Deposits

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How to secure the CoinDCX account?

Please follow the guidelines to secure your CoinDCX account:Set up 2-Factor Authentication:Setting up Two-Factor Authentication will ensure that no-one can access your CoinDCX account without obtaining both your password and the second factor to your security - whether it’s your OTP or Google Authen

Knowledge Base Article

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Account Related

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24