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What is a Co-operative Bank?

Co-operative bank shall have the same meaning as assigned to it in clause(dd) of section 2 of the Deposit Insurance and Credit Guarantee Corporation Act 1961.

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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Can I update the name on my CoinDCX account?

Yes. If your registered name needs to be corrected, you can contact CoinDCX Support by tapping "Chat Now" in the top right corner to request a name update.

Knowledge Base Article

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Username Update

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I'm unable to re-enable my account. What should I do?

If you're facing any issues while re-enabling your account, you can reach out to our Chat for assistance. Our support team will be happy to help.

Knowledge Base Article

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Re-enable Account

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Can I complete KYC without Aadhaar?

Yes. If you don't have Aadhaar or are unable to complete Aadhaar verification through DigiLocker, you can use your passport to complete KYC. You’ll need to upload clear images of the front and back of your passport and complete a live selfie. Note: Only Indian passports issued in India are accepted.

Knowledge Base Article

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Passport Verification

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How long does it take for withdrawals to be completed?

Withdrawal requests go through multiple checks to ensure safety and compliance: Blockchain confirmations (network processing time may vary) Internal risk assessments Compliance reviews as per AML/CFT guidelines If a transaction is flagged for additional review, it may take longer and require support

Knowledge Base Article

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Crypto Withdrawals

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What documents are required for Crypto Withdrawals?

The documents required depend on whether you’re withdrawing to your own wallet or to a third-party wallet. For Self Withdrawal: Go to Funds → Coins and click on the pending withdrawal transaction. Select “Self” Choose the purpose of transfer. Select the Receiver's Wallet Details Acknowledge the Decl

Knowledge Base Article

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Crypto Withdrawals

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How long do I have to withdraw my delisted token?

Eligible users can transfer their delisted tokens to external wallet starting from the date the delisting is announced and up to 30 days from the token's delisting date. If no transfer is initiated during this period, any remaining token balance will be automatically converted into USDT at the preva

Knowledge Base Article

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External Wallet Transfer

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Can I withdraw a delisted token to an exchange wallet?

No. External Wallet Transfer is supported only to your own private wallet. Withdrawals to exchange wallets are not permitted under this feature. This restriction is in place to help prevent accidental transfers to exchanges that may no longer support deposits for the delisted token. By allowing with

Knowledge Base Article

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External Wallet Transfer

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How do I refer a friend?

You can invite your friends to join CoinDCX by sharing your unique referral link. To refer someone: Open the CoinDCX app.Tap Home.Tap the Refer & Earn (🎁) icon.Share your referral link via WhatsApp or copy the link and send it through any messaging app. If you're a KOL or Sub-broker, you can copy y

Knowledge Base Article

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Refer & Earn

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What is Crypto Withdrawal (CW)?

Crypto Withdrawal (CW) lets you transfer your assets from CoinDCX to another wallet or exchange. Only users who have completed KYC and passed Enhanced Due Diligence (EDD) can withdraw crypto.

Knowledge Base Article

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Crypto Withdrawals

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Can I still invest in Advanced Earn after this update?

Advanced Earn has stopped accepting new investments. The product is being sunset as part of a product review and will remain closed for additional deposits.

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Latest Updates on Advanced Earn

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I'm getting an "Invalid IFSC" or "Invalid Account Number" error. What should I do?

If your bank displays an Invalid IFSC or Invalid Account Number error: Verify that you've entered the beneficiary details exactly as displayed in your CoinDCX app/website.Copy and paste the details to avoid typing mistakes.Try adding the beneficiary through your bank's Net Banking website. If you're

Knowledge Base Article

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Adding Beneficiary

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How can I contact support for CoinDCX Web3?

If you need assistance with CoinDCX Web3, you can contact our Support Team by initiating a chat from within the CoinDCX App or through our Support Center. ​

Knowledge Base Article

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Introduction to Web 3

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Why is a token placed under Maintenance?

A token may be placed under maintenance to help ensure a stable and secure trading environment. CoinDCX continuously monitors market conditions and may temporarily suspend trading for a token as part of its efforts to maintain platform stability and safeguard customer interests.

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Exit Mode/Maintenance

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What is token delisting?

Token delisting is the permanent removal of a cryptocurrency from the CoinDCX platform, after which it can no longer be traded on the exchange. CoinDCX periodically reviews all listed tokens to ensure they continue to meet our listing standards. If a token no longer meets these standards or there ar

Knowledge Base Article

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Token Delisting

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How to Withdraw Crypto from CoinDCX App?

Follow these simple steps to withdraw crypto from your CoinDCX account: Login to your CoinDCX App. Go to Portfolio → Coins. Tap on Withdraw. Select the token you wish to withdraw. Fill in the required details: Choose Yes or No for “Is the receiving wallet owned by you?” Select the Network. Enter the

Knowledge Base Article

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Crypto Withdrawals

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24